INTRODUCTION
Organisational performance is defined as the actual output of a company measured against its intended output. It is a broad field that deals with what an organisation does and can accomplish when it interacts with its various constituencies.
Measuring the performance of business processes has become a central issue in both academia and business since organizations are challenged to achieve effective and efficient results. Applying performance measurement models to this purpose ensures alignment with a business strategy, which implies that the choice of performance indicators is organization-dependent. Nonetheless, such measurement models generally suffer from a lack of guidance regarding the performance indicators that exist and how they can be concretized in practice.
This course provides you with the metrics and tools to help you measure and better understand the performance of your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation. The course is best suited for those in organizations earlier on their metrics journey and is designed for any management or staff involved in performance management development or improvement, regardless of industry.
OBJECTIVES
By the end of the Measuring Process And Organizational Performance Training Course, you will be able to:
Select metrics based on organizational strategy and/or process needs.
Define the detailed components for each metric.
Assess metrics for gaps, conflict, and alignment.
Define optimum methods for displaying metrics.
Use metrics to define appropriate organizational actions.
WHO SHOULD ATTEND ?
Measuring Process And Organizational Performance Training Course is ideal for:
Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate.
Quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.
COURSE OUTLINE
Day 1
Process management as the foundation of organizational management
Processes defined
Business Process Thinking
Types of business processes
Metrics definitions
Process and metrics planning
Aligning process levels to metrics levels hierarchy
Metrics Types and purposes
Metrics definitions
Metrics categories and labels
Types of metrics leading vs. lagging, efficiency vs. effectiveness, etc.
Day 2
Selecting the right metrics
Top-Bottom; bottom-top alignment
What metrics should accomplish
Strategy and metrics
Gaps-Alignment-Conflict
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Detailing the metrics
Identifying the details
Setting baselines, benchmarks and targets
Sourcing, Collecting and Frequency of collecting data
Normalizing and formulizing data
Day 3
Analyzing and presenting the data
Ways to analyze data
Graphical depictions of data
Dashboards and scorecards
Making appropriate decisions
Issues and considerations
Frequency of review
Deciding to change
Day 4
Psychological impacts of metrics
Good and bad news of metrics
Determining poor vs. better metrics
Political game-playing with metrics
Congruency
Day 5
The metrics life-cycle
Life cycle defined
Factors affecting metrics relevancy
Reviewing metrics adequacy
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
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