Preparation Course for ASQ Certified Manager of Quality - Organizational Excellence Preparation Trai
INTRODUCTION
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process improvement initiatives everywhere from small businesses to multinational corporations that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
This course in intended to Individuals who wish to enhance their skills, knowledge, and capacity to comprehend the Certified Manager of Quality/ Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence Examination.
The course will explain quality management philosophies and principles, including leadership, strategic plan development and deployment, management elements and methods, quality management tools, customer-focused organization, supply chain management, and training and development. Participants will have a thorough understanding of key aspects of quality management and organizational excellence principles and have the skills and knowledge to lead teams to establish, support and implement organization-wide goals and strategic initiatives
This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future
OBJECTIVES
By the end of the ASQ Certified Manager of Quality - Organizational Excellence Preparation Course you will be able to:
Comprehend the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
Define and describe the role of leadership including organizational structure, leadership challenges, teams and team s processes to lead an organization.
Prepare and deploy strategic plan considering various environmental factors.
Understand the influence of various management elements and methods on organizational excellence.
Apply various quality management tools for problem solving, process management and performance measurements.
Analyze the importance of customer identification, segmentation and customer relationship management.
Develop, evaluate and manage supply chain.
Create training plans and evaluate training effectiveness after deployment.
Apply the elements of the Body of Knowledge (BOK) to further focus their preparation efforts.
Elaborate, through discussions, the main concepts in each of the BOK component.
Open their thinking approach in preparation for the constructed response section of the examination. Practice sample tests.
WHO SHOULD ATTEND ?
ASQ Certified Manager of Quality - Organizational Excellence Preparation Course is ideal for:
Group/ Corporate Quality Manager,
Quality Director/ Head of Quality,
QA/QC Manager/ Engineer/ Supervisor
Quality Auditors/ ISO Auditors
Quality Professionals who leads, manages or supports quality improvement programs.
QM Professionals in need to add ASQ s CMQ/ OE to his/her professional credentials.
COURSE OUTLINE Day 1
Leadership
Organizational Structures
Leadership Challenges
Roles and responsibilities of leaders
Roles and responsibilities of managers
Change management
Leadership techniques
Empowerment
Teams and Team Processes
Types of teams
Stages of team development
Team-building techniques
Team roles and responsibilities
Team performance and evaluation
ASQ Code of Ethics
2
Tactical plans
Resource allocation and deployment
Organizational performance measurement
Quality in strategic deployment
Day 3
Management Elements and Methods
Management Elements and Abilities
Roles and responsibilities of leaders
Roles and responsibilities of managers
Change management
Leadership techniques
Empowerment
Risk management
Knowledge management
Communication Skills and Abilities
Communications techniques
Interpersonal skills
Communications in a global economy
Communications and technology
Project Management
Project management basics
Project planning and estimation tools
Measure and monitor project activity
Project documentation
Quality System
Quality mission and policy
Quality planning, deployment and documentation
Quality system effectiveness
Quality Models and Theories
Quality management standards
Performance excellence models
Other quality methodologies
Quality philosophies
Day 4
Quality Management Tools
Problem-Solving Tools
The seven classic quality tools
Basic management and planning tools
Process improvement tools
Innovation and creativity tools
Cost of quality (COQ)
Process Management
Process goals
Process analysis
Lean tools
Theory of constraints (TOC)
Measurement: Assessment and Metrics
Basic statistical use
Sampling
Statistical analysis
Measurement system analysis
Trend and pattern analysis
Process variation
Process capability
Reliability terminology
Day 5
Customer-Focused Organization
Customer Identification and Segmentation
Internal customers
External customers
Customer segmentation
Qualitative assessment
Customer Relationship Management
Customer needs
Customer satisfaction and loyalty
Customer service principles
Multiple and diverse customer management
Supply Chain Management
Supplier selection and approval
Supplier risk management
Supplier communications
Supplier performance
Supplier improvement
Supplier certification, partnerships, and alliances
Supplier logistics and material acceptance
Training and Development
Training plans
Training need analysis
Training material, development, and delivery
Training effectiveness and evaluation
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
