Master Builder Jan-Mar 2025

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NEW GOVERNMENT CHARTING THE COURSE FOR CHANGE AT QBCC

For many years, we have been advocating for the Queensland Building and Construction Commission (QBCC) to work better with and for us. Following the changing of the guard in State Parliament, there is the promise of a transformation.

The fact is, the QBCC is the number one concern for many of our members. On the eve of the state election last year, our scorecard expressed disappointment that neither party had shown greater commitment to fix the industry regulator. The LNP’s commitment to have a reestablished Productivity Commission examine it, at least gave us a way forward to addressing this critical issue.

Flash forward to January, and that glimmer of hope was shining a little brighter. In the wake of the pause on Best Practice Industry Conditions while the Productivity Commission conducts its review of our industry, the Crisafulli Government confirmed it was setting a new direction for the QBCC.

“… With a focus on making the organisation more customer-friendly, not just for the tradies and construction companies they regulate but for the Queenslanders who have to ask for their help when things go wrong,” Housing Minister Sam O’Connor said in a statement.

The Minister added that significant work was already underway to streamline

processes and establish our state as the “building capital of Australia,” with a “dynamic and customer-focused QBCC” essential to that.

We couldn’t agree more. To this end, we took the opportunity to submit our proposal for QBCC governance reform.

In it, we set out how the building industry regulator can be transformed through immediate operational change and longerterm regulatory and structural reform, to a more transparent and risk-based regulator that is focused on its core regulatory functions and supported by industryexperienced staff.

We pointed to the too-numerous examples of times when it fails to resolve issues in a timely manner; where regulatory decisions too often fall outside the governing legislation; and its long history of failing to hold all licensed contractors to account when they carry out defective work.

I don’t need to tell our members what the results of these failures are—they are grappling with the frustration daily. It’s clear

that the lack of accountability for poor work and overly bureaucratic processes undermine our all-important licensing system. Projects are continually delayed with costs blowing out at a time when builders and their clients can little afford them, and people unnecessarily stressed and confused by emails, directions, and interviews via phone, often filled with legal or administrative jargon that is difficult to understand, leaving them vulnerable and caught off-guard if a complaint is levelled against them.

Our 12 recommendations set out real and practical changes that would make the world of difference to our industry, and the clients and customers who benefit from their talent and hard work. The ball is firmly in the state government’s court. 

To read our full submission to Minister O’Connor, head to mbqld.com.au/about/policy-and-advocacy/ policy-submissions

BRETT JOHNSTON PRESIDENT

CHALKING UP ADVOCACY WINS FOR OUR INDUSTRY

The last few months have seen us make substantial headway on several of our top priorities for change as the Crisafulli Government delivers on its promised focus on our industry. It’s not mission accomplished, but we are making progress in our mission to slash the red tape hampering construction in Queensland.

Behind the scenes, our Policy & Advocacy team, Board, and policy Committees have provided their expert insight and recommendations on changes to the laws, codes, and regulations affecting our industry. I am immensely proud of their commitment to helping drive our policy and advocacy agenda to affect change, and of all we have achieved since the new state government took office.

Earlier this month, we hosted Minister O’Connor at our Brisbane headquarters as he announced the Queensland’s Building Reg Reno changes. We’ve been calling for action on these challenges for years, and in the first 100 days of the Crisafulli Government, we’ve seen swift action and commitment to change. We applaud this ‘renovation’ of industry regulation and look forward to further measures being announced. You can read the full story on page 29.

Last month, we wrote to Housing Minister Sam O’Connor outlining our 12-point plan for a regulatory overhaul of the QBCC. You can

read our President Brett Johnston’s views on this on page 3.

In the lead-up to Christmas, we commended the re-establishment of the Queensland Productivity Commission. This move is nothing short of a game-changer. Productivity in our industry has plummeted over the last 10 years, down 18.1 per cent nationally, largely attributed to a shortage of skilled labour, and limits on productive hours on site.

We have welcomed the state government’s commitment to a comprehensive review of the regulation of our industry as the Commission’s first order of business.

The current freeze on Best Practice Industry Conditions (BPIC) for new state government projects was another crucial move. We will be urging the Commission to consider the benefits of eliminating BPIC entirely to ensure more projects are completed safely, on time, and within budget.

Despite all this welcome news, there is

PAUL BIDWELL CEO

no room for complacency. The Australian Bureau of Statistics tells us 36,429 new homes were approved over 2024, meaning we are still tracking well below our state target of 50,000 dwellings each year through to 2044. We know that boosting productivity is at the heart of the solution to increasing construction in our state.

In the coming weeks, we’ll publish our updated Policy & Advocacy Plan. I look forward to sharing this with our members as we work to shape a more productive, safe, and prosperous industry, grow our workforce, embrace sustainable building practices, and deliver the homes, schools, hospitals, community, and Olympic and Paralympic Games projects our state needs. 

We know that boosting productivity is at the heart of the solution to increasing construction in our state.

Are your showers ticking time bombs?

Despite builders best efforts, leaking showers are consistently listed in the top 10 most common defects.

Sadly, sometimes this is due to substandard workmanship, but most of the time it is the design of the shower itself which is creating the potential for disaster.

Most contractors are at a complete loss as to why, but detailed testing has shown how, by the action of expansion and contraction, water is “pumped” along glue cavities to escape the shower enclosure, no matter how well it is water-proofed.

The best way to prevent the problem is to seal the screen directly to the membrane, and NOT to the tiles.

Waterstop Streamline provides:

• Positive connection between screen and membrane

• Maximises floor area

• Provides a template for following trades

• Ensures correct fall to waste

• Complies with AS3740

• Modern, cost effective, one-piece design

• 20 different shapes and sizes

• Available in a range of finishes

Bright Silver, Matt Black, Brushed Aluminium, Pearl White, and Gloss Black.

• Minimum change for maximum benefits

My business has exoanded rapidly since we started using the Waterstop Streamline hob and I now have tilers recommending the Waterstop Streamline system - and me - to other builders.Everyone that uses it loves it.

Mr Fred Meddings, Managing Director Watertight Australia (Water-proofers)

Remove the doubt. Fit Waterstop Streamline ... and forget about leaking showers.

By using Waterstop Streamline I know the shower will be perfect every time. It has to be, because this product is designed to dictate placement of all of the other components to make up a complete shower. It’s virtually impossible to stuff it up.

Mr Glen Whitehead, Managing Director BJM Developments

EMPOWERING SMES: A YEAR OF EVENTS AND OPPORTUNITIES

Red tape has become a hot topic of late—but our industry has long been grappling with its effects. Our organisation is focused on supporting our members, especially small-to-medium enterprises (SMEs), as we work to unravel and slash the red tape hampering construction in our state.

We welcomed the state government’s announcement in January that the renewed focus for Queensland Small Business Commissioner Dominique Lamb will be on reducing red tape for small and family businesses, along with improved dispute resolution options to save time and money. In December, we lodged our submission in support of the Crisafulli Government’s Queensland Productivity Commission Bill 2024, hailing the reestablishment of the Commission as a win towards achieving this same aim. These goals align with our own commitment to our members. In 2024, we celebrated surpassing 10,000 Master Builders members. Out of this number, approximately 48 per cent are SMEs, built on the spirit of entrepreneurship, perseverance, and having a go.

I am immensely proud of the many parts of our business on the frontline of the battle against the red tape hampering construction, walking alongside our members on their daily journeys.

In the 2023-24 financial year, our Advisory Services team managed more than 15,000 enquiries, helping members run compliant, sustainable businesses in the long run,

and supporting their physical and mental wellbeing when things didn’t quite go to plan.

Our members’ appetite to grow their knowledge, boost their skills and ensure their business practices conform to the latest regulations is evident in the number of enrolments in our ever-expanding suite of training courses. Almost 2,800 signed up to our programs in FY 23-24 alone, while eight new training courses were introduced.

We also held 169 events in FY 23-24, each with a different but important purpose. From our esteemed Housing & Construction Awards to golf days, Maximise events, the Breakfast Club series, and Festive Season celebrations, each aims to help members make new connections, grow their networks, and celebrate their achievements.

Circling back to red tape, we also hold events dedicated to informing members on the issues that matter, decoding the latest legislative and regulatory changes that affect them.

These include Inspired Minds Lunches, bringing in an expert panel to share their wins and challenges on the path to success in our sector; Commercial Builders’ Forums

SUE-ANN FRESNEDA DEPUTY CEO

to bring members up-to-date on industry issues; IBC Information Sessions on the latest best-practice standards; Industry Leaders’ Lunches with special guest speakers; and Local Industry Info Sessions aiming to keep members informed of issues in their regions. Perhaps our most highly anticipated event spotlighting the latest industry news and insights is our annual Roadshow, which is fast approaching. Our team is gearing up to travel to each of our regional centres across Queensland, alongside experts ready to tackle the hottest industry topics. You can find out when Roadshow is coming to your region on page 9.

With the new year well underway and an exciting calendar of events planned, I encourage you to join us to help bolster your business, and network with like-minded professionals. I look forward to meeting you in person over the next 12 months. And as always, our team is here to support you and just a phone call away for any questions, big or small. 

The latest industry news and developments to keep you informed of the changes in Queensland’s building and construction industry.

Lucky 13 wins for Queensland at national awards

The Sunshine State reigned supreme once again at Master Builders Australia’s National Excellence in Building & Construction Awards 2024, held in Hobart on 23 November.

Having already won the prestigious title of Queensland’s Colorbond House of the Year for breathtaking build PALA, Gold Coast builders Havendeen were named National Residential Master Builder of the Year . PALA was also named Best National Contract Home – Over $6 Million

Fellow Queensland major award winners John Holland took out the National Health Facility Award in recognition of their meticulous planning and execution of the vital community project, Logan Hospital Expansion Project – Stage 1. It was also a double for AMD Quality Constructions, who won National Contract Home - $1 Million to $2 Million for grand acreage home Four Barns, and National Contract Home - $2 Million to $4 Million for canal-side stunner Sternlight, which was named Brisbane’s Xact Accounting House of the Year

Queensland also boasts the two top trade contractors of 2024. iFab Steel was named National Specialist Contractor of the Year —Residential for their work on the Triple Helical Staircase project in Brisbane, while C.D. Projects won National Specialist Contractor of the Year —Construction for the JCU Technology Innovation Complex in North Queensland.

Queensland’s other winners included:

• National Education Facility Award –BESIX Watpac for Brisbane Grammar School STEAM Building

• National Renovations/Extensions Award – under $300,000 – Lamper Constructions for Vue de Lumiéres 1.0

• National Renovations/Extensions Award – $600,000 to $750,000 – McIntosh Builders for Dalrymple

• National Renovations/Extensions Award – $750,000 to $1 Million – Tim Smith Constructions Queensland for Dunmore

• National Contract Home – $500,000 to $750,000 – The Renew Company for Callista

• National Contract Home – $4 Million to $6 Million – Graya Construction for Casa Espri Master Builders Deputy CEO Sue-Ann Fresneda was at the ceremony in Hobart to applaud the winners first-hand.

“I was so proud to be there in person as 13 of our Housing & Construction Awards winners were honoured on the national stage. I congratulate each of them on their achievements,” Sue-Ann said.

“This recognition of their talent and tenacity proves what we already know: our state is home to the very best in the business.

“Despite being faced with ongoing challenges including red tape, increased construction costs, and labour shortages, our industry continues to shine in the face of adversity.

“What a stellar way to round out the 2024 Awards season. We can’t wait to see how the next crop of Queensland winners will top this in 2025.” 

Entries for the 2025 Master Builders Queensland Housing & Construction Awards are now open. Turn to page 34 to find out more.

PALA was also named Best National Contract Home – Over $6 Million.

Havendeen - National Residential Master Builder of the Year

L to R - Rob and Tui McKinnon of Havendeen

Built to last: save the date for the 2025 Master Builders BUSSQ Roadshow

Get ready for the 2025 Master Builders BUSSQ Roadshow, kicking off this May. This must-do event will bring our team to regional centres across Queensland, delivering cuttingedge industry news, insights, and showcasing the latest products to our members.

Each stop will feature a guest speaker and an expert panel (to be announced soon) who will dive into the most pressing industry topics. Our Master Builders expert will facilitate an

open-floor Q&A session, ensuring you can engage directly with those in the know.

Explore our trade exhibition, where leading exhibitors will present innovative products and services. It’s a great opportunity to network with local industry professionals and fellow members, and you might even walk away with one of our exciting lucky door prizes.

Given the current industry challenges, including a wave of regulatory change, the

cost of living and housing crises, and the significant pipeline of community projects ahead, attending this event is essential for ensuring you stay ahead of the game on compliance, helping your business thrive.

Stay tuned for more details in our upcoming member communications, including the specific topics our experts will cover. Mark your calendar now—this is an event you can’t afford to miss. 

Kedron-Wavell Services Club Inc

Rockhampton Leagues Club

Magpies Sporting Club Mackay

Townsville RSL

Pullman Reef Hotel Casino

Venue 114, Bokarina

The Clubhouse Hervey Bay

Bundaberg Multiplex Sport & Convention Centre

Aquis Park - Gold Coast Turf Club

Rumours International Convention Centre

Changes to Health and Safety laws

Several changes to Work Health and Safety and Electrical Safety laws have occurred recently. Here’s what you need to know—and where you can find out more.

Electrical Safety

Workers carrying out work in, or entering, the roof space of a domestic building are now prohibited from working in or otherwise entering the roof space unless relevant electrical installations are de-energised (isolated).

This new requirement applies to:

• plumbing, pest control, insulation activities, gas fitting, roof and ceiling repair, and electrical work including airconditioning installation, and

• where any part of a person’s body enters the roof space.

We are already fielding questions from our members on this change, so if you need assistance, please don’t hesitate to contact our WHS team.

Health & Safety Representatives (HSRs) HSRs are workers who are elected to represent the health and safety interests of their coworkers. Their primary role is to represent these interests on behalf of their work group and to raise any issues with their employer.

A person conducting business or undertaking (PCBU) must inform workers in writing of their ability to request for the election of one or more HSRs in the workplace.

Elected and trained HSRs can issue cease work notices to workers where there is a serious and immediate risk.

Amenities

Principal contractors are now required to ensure improved amenities including, on some projects, designated female toilets, are reasonably available on site.

These new obligations differ depending on the number of workers on site, and whether you are working on ‘small’ projects (construction work costing between $250,000 and $7.5 million), ‘large’ projects (construction work costing more than $7.5 million) and ‘multilevel’ projects (construction projects of buildings with at least four levels of a structure, not counting ground level).

Detailed information on these requirements is available on our website at mbqld.com.au/ news-and-publications/news/amenities-forconstruction-work-changes.

Sexual Harassment

PCBUs must manage the risk of sexual harassment and sex or gender-based

harassment at work. These changes expand on the existing requirements to manage psychosocial risks.

PCBUs need to consider specific worker, workplace, and work environment characteristics, which may give rise to an increased risk of sexual harassment or sex or gender-based harassment occurring.

From 1 March 2025, PCBUs will be required to prepare and implement a written prevention plan to manage an identified risk to the health and safety of workers, or other persons, from sexual harassment or sex or gender-based harassment at work. If no risk has been identified, for example if you are a sole trader, a prevention plan is not required. 

If you would like more information on any of these changes, contact our WHS team for free and immediate assistance. Members can also access a range of WHS document templates, including a template form to notify workers of their right to elect a HSR, for free on eDocs.

Changes to the WHS Act: Right of Entry

On 29 November 2024, the state government passed the following changes to the Work Health and Safety Act (WHS Act) 2011:

• a requirement for work health and safety (WHS) entry permit holders (union officials) to provide at least 24 hours’ notice of entry before entering a workplace to investigate a suspected contravention of WHS legislation, except in circumstances where there is an immediate or imminent risk

• removed the recently introduced provisions that specify that permit holders and Health and Safety Representatives (HSRs) can

take photos, videos, measurements, and conduct tests in relation to suspected contraventions, and

• clarified that elected and trained HSRs can issue cease work notices to workers only, removing the recent change where HSRs could issue cease work directions to persons conducting business or undertaking (PCBU).

When directing workers to cease unsafe work, HSRs are still required to:

• first, consult with the PCBU to attempt to resolve the health and safety issue, unless

it’s unreasonable to conduct consultation because of the serious and immediate nature of the risk

• prepare compliant written cease work notices

• post the notices in a prominent place for all workers to see, and

• provide a copy of the cease work notice to the PCBU. 

For further information or advice on these changes, please contact the Master Builders WHS team for free and immediate assistance.

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Women growing together in EWIC mentorship

The Emerging Women in Construction (EWIC) program is making waves in Far North Queensland (FNQ), thanks to the inspiring mentorship chain involving Sharon Vella, Ursula Donnellan, and Tara Watson.

The EWIC program aims to attract more apprentices, particularly women, to the construction industry, by connecting today’s leaders with those who will help drive the industry into the future. It is funded by the Queensland Government’s Department of Employment, Small Business, and Training (DESBT) through the Women in Trades mentoring program.

Already Master Builders’ 2024 FNQ Women in Building Award winner and Regional Champion, Ursula is also an EWIC mentor to plastering apprentice Tara Watson.

“I first connected with Tara while I was searching for young talent to assist me with engaging with Year 10 students at Cairns State High School. Her work ethic, ambition, and drive reminded me of my younger self, and I am excited to be a part of her journey,” Ursula said.

Inspired by Tara’s dedication, Ursula has decided to pursue a solid plastering apprenticeship herself, at the age of 44, with Master Builders Regional Manager—FNQ, Sharon Vella, stepping up as her mentor.

“Mentorship, for me, is about more than just offering advice—it’s about building a relationship founded on trust, listening, and guiding someone through both their challenges and their successes,” Sharon said.

Tara grew up in a family with a rendering, inspiring her passion for the trade.

“When I first started, I had a lot to learn. But having Ursula as my mentor meant I had someone to turn to, someone who had been through all the challenges of the industry,” Tara said.

“It’s about more than just technical skills; it’s about learning how to handle the pressures, the ups and downs of the business, and how to approach each task or situation with care and precision.”

Together, Sharon and Ursula have been actively promoting the construction industry to schools and community groups, attending school career expos and the CSQ Build Her Day, where 40 young women explored various trades through hands-on projects.

“With labour shortages affecting many sectors, it’s crucial that we attract and retain diverse talent. Women represent an untapped resource that can fill essential roles and bring fresh perspectives to the table,” Sharon said.

“The EWIC program is essential for breaking down the barriers that have held women back in the industry,” Ursula added.

“It gives women the chance to build confidence, skills, and connections that help them succeed and grow in their careers.”

Sharon and Ursula will continue spreading awareness at schools across the region this year.

“The response has been encouraging, and we are excited to continue building on these connections to foster greater diversity and inclusion within the industry,” Ursula said.

Tara said the EWIC program had proved to be invaluable.

“There’s so much to learn, and it’s easy to feel overwhelmed at times. With the support of these programs, apprentices don’t have to navigate their journey alone—there’s a whole community ready to help and guide them every step of the way.” 

To find out more about EWIC, head to mbqld.com. au/emergingwomen

“The response has been encouraging, and we are excited to continue building on these connections to foster greater diversity and inclusion within the industry,” Ursula said.

L to R - Ursula Donnellan, Tara Watson, and Sharon Vella

New Toowoomba office taking shape

The renovation of our Downs & Western office is well underway, with the new-look space expected to open its doors to members and staff within the next two months.

Following two years of careful planning by our team, long-term Master Builders members Northbuild won the tender for the project and commenced work in late October last year.

The scope of work includes a full and complete renovation of the existing office with only part of the internal slab, tilt panel walls, roof purlins, and existing retaining wall remaining.

Full internal demolition wrapped up in December, with the slab cut up to make way for the relocation of plumbing, termite treatment completion, floor boxes installed, and openings being reduced in size blocked up. The roof has also been replaced, while the footpath has been removed along with the front façade, with lock-up stage achieved in

time for the Christmas-New Year break.

Regional Manager – Downs & Western, Linda Rosengreen, said some exciting new features are in store for members.

“The new office will incorporate a new training room/multi-purpose area that should seat 86 people for our information night for example, with a fully functioning kitchen adjoining it. There will be a board room, meeting room, and a meeting pod to allow multiple staff to speak with members in a quiet and

confidential space when they come to visit.

“We are looking forward to a brand new, contemporary space to work out of, to be able to host some events and training from our local office, and welcoming our members to a new space with great functionality.”

Practical completion is due by the end of March ahead of a scheduled opening in April. During the works, our Downs & Western office has temporarily relocated to 203 Hume Street, Toowoomba City. 

Better Builder Skills Program

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BUILDING RESILIENCE – FLOOD/WATER INUNDATION

• Brisbane – Wednesday, 26 February

• Livestream – Monday, 3 March

• Gold Coast – Thursday, 27 March

• Explore strategies to minimise flood damage to buildings.

BUILDING RESILIENCE – CYCLONES AND STORMS

• Cairns – Wednesday, 26 February

• Learn to assess risks, understand regulations and build resilient homes.

PREVENTING SEXUAL HARASSMENT AT WORK

• Livestream – Wednesday, 26 February

• Learn to prevent and address sexual harassment.

NAVIGATING SOCIAL MEDIA

• Livestream – Thursday, 27 February

• Use social media content marketing effectively for your business.

ELIMINATING

DISCRIMINATION AT WORK

• See future dates on our website.

• Learn practical strategies for preventing discrimination.

CONDUCTING

WORKPLACE INVESTIGATIONS

• See future dates on our website.

• Learn how to conduct thorough and impartial workplace investigations.

BUSINESS MODELS FOR MODERN METHODS OF CONSTRUCTION (MMC)

• Livestream – Thursday, 13th March

• Learn what MMC is and the steps to improve your business.

FUNDING AVAILABLE FOR ELIGIBLE STUDENTS ONLY$95 Per Workshop*

Restoration of Noosa icon: a labour of love for building graduate

Breathing new life into a 144-year-old heritage-listed icon is a daunting task— even for a veteran builder. But, fresh from graduating with his Certificate IV in Building and Construction, Tom Robilliard didn’t baulk at the task—he seized it as an opportunity of a lifetime.

Built in 1880, Halse Lodge is a cherished part of Noosa's history. After years of welcoming backpackers and beckoning locals with its unique charms, the grand old dame needed a makeover that would pay respect to its iconic, heritage-listed visage.

Led by Tom, Director of T Casa Projects, and Creative Director Chloe Tozer of CLO Studios, the project was a labour of love, blending modern comforts with historic charm.

“I grew up coming here with my mates, and for a lot of us, it was almost a rite of passage to have our first beer at Halse Lodge. So, getting the job meant a lot to me personally,” Tom shared.

“My teacher during the Certificate IV with Master Builders, Murray Shelton, is an absolute legend and taught me so much. There were definitely a few nerves, but mostly it was pure excitement.”

Given Halse Lodge's heritage-listed status, special considerations were necessary. The team focused on the building’s interior, with the exterior and façade the primary focus for the Heritage Council—the two teams collaborating closely to secure approvals.

The renovation included adding internal walls and insulation to improve temperature

regulation and reduce noise, modernising bathrooms, the bar, guest rooms, common areas, and the commercial kitchen.

Balancing modern design with historic preservation was a key challenge. The project drew inspiration from 70s surf culture, with Tom crediting CLO Studios as “truly nailing it.”

“We worked closely with them and the client to ensure the modern updates seamlessly complemented the building’s heritage character,” Tom said.

“It was all about striking the perfect balance: honouring its history while enhancing comfort and functionality for today’s guests.

"The quality of the workmanship across all trades was second to none. Heritage work requires a real passion for what you’re doing, and every person on the job brought that energy and care to the project.”

Halse Lodge reopened the doors of its newly appointed restaurant and bar in November to the delight of Noosa locals and visitors, with the refreshed accommodation welcoming guests from December.

“There’s been an incredible buzz around town … and seeing the place packed on a Friday or Saturday night has been fantastic,” Tom said.

“It’s especially rewarding to see people’s reactions when they walk into the bar area for the first time and notice the transformation.

“Seeing the final result and knowing the effort that went into it is something we’re all incredibly proud of.” 

Tom (centre) receives his Cert IV from trainer Murray Shelton and GM - Training, Kylie Fletcher

Where does AI fit in the future of construction?

Artificial intelligence (AI) is a rapidly growing industry, already integrated in many aspects of daily life. According to the Australian Government’s Department of Industry, there were 650 AI companies headquartered in Australia as of December 2024, with $2 billion in venture capital invested in Australian AI applications in 2023 alone.

Professional Services and Digital Transformation Director at Arkance, Peter Harris, has three decades’ experience across some of the nation’s largest infrastructure projects. Despite construction being the fifth-largest sector in our economy, Peter said AI remained underutilised, with past overhyped tech that didn’t deliver making many sceptical.

“Another hurdle is trust…AI systems still feel like black boxes to many. People need to see it work, add real value, and most importantly, fail safely before they’ll embrace it,” he said.

In supply chain manufacturing, AI-driven automation has shown promise by producing components with less waste, and greater

precision, drawing comparisons with Modern Methods of Construction.

“If applied, this might enhance areas like prefabrication, where off-site components arrive on-site ready to install, potentially saving time and reducing costs,” Peter said.

“The potential is there to optimise workflows, address risks, and enhance efficiency, but it will take time to see how these technologies truly play out in practice.”

Peter said AI could also automate administrative processes like permit applications, as well as using machine learning and natural language processing to help identify errors, suggest corrections and speed up approvals, helping small businesses navigate complex regulations.

“Also, AI-powered tools could analyse labour data to predict workforce shortages and skills gaps, helping the industry and government plan targeted training programs and resource allocation, as well as enhance worker safety through predictive analytics that identifies hazards and implements

proactive safety measures,” he said.

Hesitancy around new tech is nothing new, with people concerned about CAD tools and data management systems replacing jobs when they first emerged.

“What we found, though, was the opposite. These tools enhanced the way we work, making processes more efficient and freeing up skilled professionals to focus on the critical thinking and creativity that machines can’t replicate,” Peter recalled.

“AI is no different in that regard. It’s not about taking shortcuts or cutting people out of the equation; it’s about enhancing human capability. It has the potential to take on repetitive, time-intensive tasks, giving people more time to focus on problemsolving, design, and innovation.

“I think it’s important to approach AI as a tool to work with, not against. Much like CAD or project management software, AI can become an enabler—not a replacement—helping the industry to do more with the incredible talent and expertise we already have.” 

Focus on disaster recovery and resilience

Queensland’s storm season has once again unleashed devastation, with Townsville, Ingham, and Cardwell in the state’s North bearing the brunt of the impact across the first two weeks of February. Torrential rain and flooding also caused destruction across parts of the Far North and Mackay & Whitsundays regions. Communities were isolated, roads, bridges and other key infrastructure destroyed, while many residents endured food shortages, water and power cuts, and sewage problems.

As the floodwaters recede, the scale of damage and devastation is slowly being revealed, with an $8 million joint state and federal funding package made available to affected councils. To find out more visit www.qrida.qld.gov.au.

Master Builders is represented on the Disaster Management Group’s Building Recovery & Resilience Group and continues to monitor the situation.

The Insurance Council of Australia reported that insurers had received more than 3,950 storm- and flood-related claims in the week to 6 February. Insurance assessments need to be completed before builders can begin repair work. The first priorities are checking and testing power supply and solar panels, and plumbing, and allowing sufficient time for things to dry out.

If you are involved in post-event repair work and the property owner has insurance, please work in collaboration with the owner and insurer, noting any repair work completed without the insurer’s consent may prejudice the property owner’s claim.

Our Disaster Guidelines are available on our website. If you have an insurance policy via Master Builders Insurance Services and would like to clarify your policy coverage or wish to make a claim, please contact our office on 1300 13 13 26 or email claims@ mbqld.com.au.

Full Integration & Functionality

Quotes, documents, scheduling, purchase orders and reports - anytime, anywhere.

Fast & Detailed Estimates

Produce a fully detailed quote in 30 minutes.

Two micro-credentialing courses are available as we work to support members to take measures to enhance the resilience of buildings above the base regulatory requirements in the National Construction Code: Building Resilience – Flood / Water Inundation; and Building Resilience –Cyclones and Storms. 

Visit mbqld.com.au/ training/courses to find out more and enrol.

Master Builders is extending an offer to Townsville builders to complete the Flood/ Water Inundation course free of charge, in a Live Stream session on Monday, 3 March, subject to completion of funding documentation. Keep an eye on your inbox or contact our training team on 1300 13 60 02.

The Micro-credentialing Program project is powered by the Queensland Government’s Good people. Good jobs: Queensland Workforce Strategy 2022-2032.

New tech lines up speedy site layouts

Cutting-edge robotic technology has arrived in Australia, promising to streamline the layout process on construction sites.

Designed to replace traditional chalk and string-line methods for laying out CAD plans, the HP SitePrint device is an automated robot on wheels, custom-built to operate effectively in the tough environment of a live site.

CAD plans are loaded into a cloud-based tool, before the robot gets to work printing them out on the required surface, marking them out automatically, using sensors to navigate around obstacles. Controlled via an app and compatible with Robotic Total Stations, it’s capable of printing just about anything, including text, arcs, and dash-lines, using customisable inks for different surfaces, environmental conditions, and durability needs.

Jaume Homs, HP’s Global Head of Sales and Go to Market for SitePrint, said the technology aims to boost productivity and accuracy.

“The way that we explain what this robot does is it’s a communication tool between general contractors and the trades,” Jaume said.

“Instead of having to send a PDF, and possibly making mistakes because maybe you don’t have

the latest version … it really communicates to the trades what needs to be done on the floor. There are no mistakes, there is no confusion, because there is only one version.

“It’s not the same (speed) doing say a big data centre (compared to) a small residential building, but in terms of productivity, it’s up to ten times faster than doing the layout manually with chalk lines.

“Especially in Australia, there is a very high shortage of skilled labour for construction, so this really helps a lot because it only needs one person to run it, and of course it always gets consistent results.

“The ability to complete layouts more quickly also means projects can move forward faster, reducing overall project timelines and associated costs.” 

Interactive trade experience nails it for schools

An ingenious idea from the Master Builders Sunshine Coast team is proving a hit with local school students—and teachers alike.

The team attended a careers day at Meridan State College in Term Four, where they had the opportunity to speak with more than 900 students ranging from Years 10 to 12.

Regional Manager – Nicola Scott, along with the region’s Industry Champions Dave Becker and Linn Batey put their heads together to come up with an interactive stall

idea to get students physically involved.

“We had Paslode on board and had a small table set up for the students to safely use a nail gun and finishing gun,” Nicola said.

“Our 2023 Rising Star Award winner and Gympie Industry Champion, Todd Stolberg, had a similar stall at a Gympie careers day.

“The students loved it and got really involved. We also had LEGO set up around the table with instructions to encourage the

students to build a piece by following the plans. This was also a huge hit.

“This sparked the conversation around the industry and what it has to offer, which was fantastic—and we even had the teachers coming over to have a go! All in all, the day was a great success.”

Riding the popularity of their innovative activity, the team plans to continue rolling out the workshops when they visit other schools across the region this year. 

Beautifully finished projects that stand the test of time.

That’s clever, alternative. That’s PermaTimber.

Designed for builders who demand both durability and elegance, our interior cladding range is a better choice than traditional timber, ensuring your projects stand the test of time. With a lifespan of over 20 years, PermaTimber allows you to confidently stand behind your work, knowing it will maintain its beauty and integrity for decades. Enhance the style of any build effortlessly, while enjoying the ease of installation that saves you time. Choose PermaTimber for a clever, alternative finish that reflects your commitment to quality and craftsmanship.

EMERGING WOMEN IN CONSTRUCTION

Do you know, or employ, a female trade apprentice?

If you know, or employ, a female trade apprentice in Queensland’s building and construction industry, encourage them to apply for Master Builders’ free Emerging Women in Construction mentoring program.

The program is designed to support female trade apprentices with:

 Practical advice and support via a dedicated advice line

 Relevant information via webinars, training courses and events

 A mentoring program that will connect you with skilled industry mentors

 A dedicated online community where you can start conversations with other female trade apprentices and inspiring female mentors.

Mentee Welcome Pack

As part of the mentoring program, mentees will also receive a welcome pack including goodies sponsored by Totally Workwear and Zadie Workwear, Truecore and Colorbond, Elwood Workwear, Endota Spa, Ventair and Wedi.

Who can join?

Female building and construction industry trade apprentices in Queensland (you don’t have to work for a Master Builders member to apply).

Find out more today!

Scan the QR code, email emergingwomen@mbqld.com.au or visit mbqld.com.au/emergingwomen

The EWIC program is funded by the Queensland Government through the Women in Trades Mentoring Program.

O’CONNOR SAM

Descended from skilled tradesmen and having carved his own unique path to office, Sam O’Connor has hit the ground running as Minister for Housing and Public Works and Minister for Youth—his passion for ‘having a crack’ spurring him on.

On a warm January morning at his Brisbane office, Minister O’Connor is calm and affable, ready for a chat despite coming straight from a lengthy press conference. Asked what mantra he lives by, there is no hesitation.

“Do or do not—there is no try,” he states.

“That is a quote from Yoda in the Star Wars movie, The Empire Strikes Back. Just get things done—focus on outcomes.”

While the quote may come from a fictional character, the Minister’s story is refreshingly real. He has packed a lot in along the road to his current task heading up three of the busiest portfolios in the Crisafulli Government.

Growing up in Ipswich west of Brisbane, the family business, RT Edwards Electrical, was established by his great-grandfather, before his grandfather, an electrician, took over. Sam’s parents met in Ipswich—his mother working in the RT Edwards office, his father,

While in the process of figuring out his life plan, he started working in a local MP’s office—his first taste of politics.

a fitter and turner by trade, served at nearby Amberley Airforce Base for many years.

“It was a really good place to grow up, and we would go into the office where mum worked and help out,” the Minister recalled.

“They sold the business the year I left school, so after a couple of generations, that wasn’t an option for me.”

The first in his family to go to university, Sam completed a degree in biomedical science and political science, and worked in hospitality for many years, including as a courtesy bus driver and bar tender at the Labrador Tigers AFL Club, in the heart of his Gold Coast electorate.

“Working in hospitality was the greatest experience you can get for whatever job you’re going to go into—it teaches you everything you need to know about people,” he laughed.

Growing up in a Defence household, Sam initially planned to join the Army, before discovering at age 20 he had Atrial Fibrillation, a disease characterised by an irregular and often faster heartbeat, which ruled him out. While in the process of figuring out his life plan, he started working in a local MP’s office—his first taste of politics.

When Sam was 25, the Queensland Parliament’s electorate boundaries were redistributed, with the Gold Coast seat of Bonney established as a result.

Minister for Housing and Public Works and Minister for Youth, Sam O’Connor

This ignited a flame for him.

“I thought, I’m going to regret this for the rest of my life if I don’t give it a crack,” he said. “So, I put my hand up—it’s a competitive process for pre-selection—then I ran in the election and won.”

“Being so young, you do get a lot of people that doubt and who question that. But I always turn it into a positive. You don’t want a parliament that looks the same—you want a diversity of ages, genders and backgrounds, whether that’s cultural, or whether that’s the employment background that someone’s had.

“I’ve really grown in the role in the time I’ve been there—and spending seven years in opposition, while difficult, it teaches you a lot about being a good local MP. I’ve picked up a lot of experience—it’s been a great journey so far.”

The building and construction industry has proven a key focus for the new

state government in the first 100 days, with policies including the freeze on Best Practice Industry Conditions; the re-establishment of the Productivity Commission; setting a new direction for the QBCC; and most recently, the Minister’s announcement of the Queensland’s Building Reg Reno changes, read more on page 29.

“Overhauling our building and construction regulations is the number one priority, as none of the rest of what we want to achieve means anything if we don’t fix that,” he said.

“I’ve had great engagement with organisations like Master Builders and the industry on what we can be doing. I absolutely don’t want to wait until the Productivity Commission comes back with its findings—there’s significant urgency. It’s not just about the Olympic and Paralympic Games, it’s about the other infrastructure Queensland needs, and in particular about housing. We need to get that right, and that’s what we’re working hard to achieve.”

Away from the office, Minister O’Connor lives in the Gold Coast suburb of Parkwood with his partner, Mel, and their two “very naughty” dogs, Aston and Teddy. While live music, reading, and embarking on a challenging LEGO project (a hobby reignited during COVID) are among his favourite ways to wind down, Sam’s passion for his roles as a local MP and Minister is evident in his spending much of his rare ‘down time’ at community events—turning sausages on the BBQ, helping out at working bees, and even playing Santa, now a seven-year-long tradition.

“We need to make sure that every single day that I have the honour of being in this role we’re working towards that bigger picture, and we’re actually delivering outcomes,” he said.

“I want to be known as someone who didn’t just talk and talk and talk and promise the world… as someone who was practical, tangible, and who could actually get things done.” 

(L to R) Minister O’Connor, CEO of Mangrove Housing Teresa Reed, and Premier David Crisafulli, at a sod-turn at Jansen Street, Capalaba earlier this year.

BINGO INDUSTRIES—A RECOVERY COMPANY

SETTING A NEW STANDARD

As one of Australia’s largest resource recovery companies, BINGO has established itself as a leader in recycling and waste management, committed to delivering sustainable outcomes for its customers.

From a small family-owned skip bin business in Western Sydney, BINGO has evolved into a fully integrated recycling and waste management company, with operations across New South Wales, Victoria, and Queensland. With a vision for a waste free Australia, BINGO is focused on reducing landfill dependency, promoting resource recovery, and supporting the transition to a circular economy.

Not just another waste management company, BINGO is a dedicated partner, offering tailored solutions for building and demolition, and commercial and industrial waste, supporting large construction companies, shopping centres, and trades. Experienced specialists, industry-leading compliance and reporting transparency, BINGO helps customers reduce costs, improve efficiency, and achieve sustainability goals.

Pioneering the road to a sustainable future through innovation

For BINGO, championing sustainability is not just a business goal, it is the very purpose of its existence. Unlike many other industry operators, BINGO doesn’t just talk about sustainability, it is integrated into every aspect of its operations. With over $1 billion invested in advanced recycling infrastructure over the last seven years, BINGO has solidified its position as an innovator in the sector.

BINGO’s state-of-the-art recycling facilities, including its Eastern Creek Recovery Ecology Park, one of the Southern Hemisphere’s largest integrated recovery plants, enables the recovery of valuable materials that would otherwise end up in landfill. Recovering mixed building waste, using cutting-edge technology, including optical sorters, air separators, and magnets, ensures materials are recovered

BINGO is actively contributing to a future where waste is reimagined into recycled materials, resources are reused, and communities thrive.

with unmatched precision, achieving industry-leading recovery rates that are independently audited.

BINGO has invested $34 million at its Patons Lane facility in Sydney’s Orchard Hills, where wet and dry technologies wash and recover General Solid Waste (GSW) landfill material. This contaminated material is transformed into recycled products that help build

BINGO is actively contributing to a future where waste is reimagined into recycled materials, resources are reused, and communities thrive.

These technological investments not only improve recovery rates but also position BINGO as a forward-thinking industry leader, raising the bar for waste management through data and innovation.

Already achieving industry-leading recovery rates, BINGO is tackling what it refers to as ‘the last mile’, the final 15-20 per cent of residual waste sent to landfill, with the help of long-term offtake partnerships. Strategic partnerships, like ReDirect Recycling, where engineered timber waste is recovered and transformed into particleboard panels helps divert timber from landfill, abating 49,000 tonnes of CO2 annually. That is equivalent to removing about 10,904 cars from the road each year. Similarly, BINGO recovers PVC from the waste it receives and provides this to its partner, Vinidex, who create new pipe products.

Service with an Expert Touch

Australia’s infrastructure by reimagining waste into valuable building materials.

This process creates a range of recycled materials such as aggregates, sands, and roadbase used in civil construction and infrastructure projects. In doing so, the company diverts hundreds of thousands of tonnes of material from landfill each year, abating thousands of tonnes of carbon emissions.

Over the past five years, BINGO has abated over 1.5 million tonnes of emissions.

“This helps reduce Scope 3 emissions for our customers through responsible waste management and provides them with lowcarbon recovered products,” BINGO’s Head of Sustainability, Matt Hyatt said.

BINGO understands the trust customers place in them to deliver impactful results, which is why its dedicated team of industry experts work to create bespoke waste management solutions that optimise recovery rates.

Recognising that every customer’s waste management needs are unique, BINGO tailors its solutions accordingly. With experienced account managers and waste stream specialists, BINGO ensures a seamless service experience, managing and implementing strategies that maximise waste recovery for the best outcomes.

BINGO offers hassle-free waste management, from simply ordering a bin to providing customised plans that reduce waste. With a fleet of over 400 trucks, BINGO serves more than 20,000 customers each year, offering same-day service for bookings made before 10am and achieving a 95 per cent on-time delivery rate for bin orders.

“We are very happy with their reliable services, and their industry-leading monthly reporting supports the measuring and analysis necessary in achieving our sustainability goals. BINGO has become one of our most trusted supply chain partners in all demolition, construction, fit-out, and refurbishment projects we deliver,” Construction Manager at Total Construction, Luigi Giordano said.

For Tier 1 major construction and demolition customers, compliance, sustainability, and

service are essential, and BINGO meets these needs through waste reporting and industry-leading recovery rates.

Industry-Leading Compliance and Trust Choosing the right waste management provider is critical to ensuring your waste is handled in a responsible, legal, and compliant manner. As environmental regulations tighten and sustainability becomes a priority, partnering with a provider who meets legal requirements while actively minimising their environmental impact is essential. The right choice not only protects your business from fines but also enhances your reputation as an environmentally conscious business.

BINGO is committed to transparent practices, ensuring that waste is efficiently sorted and recycled. By providing independently audited recovery rates, BINGO offers customers confidence that materials are diverted from landfill and repurposed. Through end-to-end waste tracking, on-site audits, and comprehensive waste reporting, BINGO empowers customers to achieve their sustainability goals.

In an industry where transparency and accountability are paramount, BINGO’s industry-leading compliance ensures that everything they do adheres to industry best practices and delivers outcomes that exceed customers’ expectations.

With ISO certifications in environmental management, quality control, and safety, BINGO sets the standard for operational transparency and responsible waste management, reinforcing its reputation as a trustworthy partner.

A Vision for the Future – Pushing for a waste free Australia

BINGO is driving the transition to a circular economy by shifting the focus from waste disposal to resource recovery. Through investments in advanced recycling infrastructure and strategic partnerships, BINGO extends the lifecycle of materials, shaping a more sustainable future for both Australian businesses and the planet. 

MASTER BUILDERS HOSTS HOUSING MINISTER FOR MAJOR INDUSTRY ANNOUNCEMENT

A broad cross-section of the industry gathered at Master Builders’ Brisbane headquarters as Minister for Housing and Public Works, and Minister for Youth, Sam O’Connor, announced new measures targeting building and construction regulation.

Residential and commercial builders, colleagues from the Australian Institute of Building, HIA, the UDIA, and Master Plumbers, as well as members of the Master Builders board, were among more than 100 people who came along to the event on Monday, 10 February.

The Queensland’s Building Reg Reno is aimed at builders, tradies, and subbies, with changes designed to cut red tape, reduce unnecessary costs, and make the industry run smoother.

The immediate changes have seen the further rollout of Project Trust Accounts paused for private projects below $10 million. From March, financial reporting will be scrapped for 50,000 small business operators, and specialist fire workers given more time to meet new licensing rules.

Other reforms on the way aimed at easing pressure on the industry include fast-tracking digital licensing, removing duplicate safety reporting, and streamlining processes at the QBCC.

“The Building Reg Reno removes the

financial reporting requirements which will reduce red tape for 50,000 licensees,” Minister O’Connor said.

“We have a huge challenge ahead of us to fix Labor’s housing crisis, but the Crisafulli Government is up to the challenge and taking immediate action.

“This is about doing all we can to take the pressure off our building and construction industry to get more Queenslanders into homes.

“We want Queensland to be the building capital of the nation but at the moment our construction sites are the least productive in Australia.”

Minister O’Connor also took the time to answer questions from the floor, covering the make-up of the QBCC board, the potential for rollback of parts of the 2022 National Construction Code, and further measures to hit Queensland’s housing target.

Master Builders CEO Paul Bidwell welcomed the announcement.

“We’ve been banging on about all of these things for years—and got nowhere,” he said.

“By hitting pause on the looming Project

Trust Account roll out; scrapping annual financial reporting for smaller contractors, and setting a new direction for the QBCC, the state government is set to help thousands of businesses in our industry…all in 101 days.

“We look forward to the next round of measures being announced as the wheels of the Productivity Commission begin to turn.”

Cyber security awareness: protecting your business from threats

In today’s digital age, cyber threats are a growing concern for businesses of all sizes. The Australian Signals Directorate (ASD) Annual Cyber Threat Report 2023-2024 highlights the increasing sophistication of cyberattacks and the need for businesses to be vigilant in protecting their systems and data.

The

statistics

The ASD report reveals the staggering toll cybercrime continues to take on Australian businesses and organisations. Over 87,400 cybercrime reports were made in FY2023-24— an average of one report every six minutes.

The top three cybercrimes reported by businesses included email compromise with no financial loss (20 per cent), online banking fraud (13 per cent) and business email compromise (BEC) fraud (13 per cent), with an average financial loss of over $55,000 for each confirmed incident.

They are sobering statistics. However, there is some good news. The number of cybercrime reports made decreased by 7 per cent on the previous financial year, while the average self-reported cost of cybercrime to businesses decreased by 8 per cent overall.

So, what can you do to protect yourself against cybercrime? It is important to be aware of the key warning signs of cyber threats and common scams, and ensure you follow best practice to safeguard your business.

Warning signs of cyber threats

• Unusual email activity: Be wary of unsolicited emails, especially those with urgent requests, unexpected attachments, or suspicious links.

• Phishing emails: These emails often mimic legitimate sources to trick recipients into revealing sensitive information or downloading malware.

• Malware infections: Signs include slow system performance, unusual pop-ups, or unauthorised software installations.

• Ransomware attacks: These attacks encrypt your data and demand payment for its decryption.

• Data breaches: Unauthorised access to your systems or data can lead to significant financial and reputational damage.

Common scams

• Business email compromise (BEC): Cybercriminals impersonate employees or business partners to trick you into transferring funds or sharing sensitive information.

• Smishing: SMS-based phishing attacks that lure you into clicking malicious links or providing personal details.

• Vishing: Voice phishing attacks that use phone calls to obtain sensitive information.

Best practices for cyber safety

• Employee training: Regularly educate your employees about cyber threats, phishing attacks, and best practices for secure email use.

• Strong passwords: Create strong, unique passwords for all your accounts and enable multi-factor authentication (MFA) whenever possible.

• Software updates: Keep your operating systems, software, and antivirus software up to date with the latest security patches.

• Back up your data: Regularly back up your important data and store it securely offline.

• Use security software: Install and use reputable anti-virus and anti-malware software.

• Be cautious online: Avoid clicking on suspicious links, downloading files from unknown sources, and opening attachments from untrusted senders.

• Report suspicious activity: If you suspect a cyberattack, report it to your IT department or cybersecurity professional immediately.

By staying informed and taking proactive measures, you can significantly reduce your risk of falling victim to cyber threats. Remember, cyber security is an ongoing process, and it is essential to stay vigilant and adapt to the ever-evolving threat landscape.  For more advice, visit cyber.gov.au. If you detect suspicious activity, incidents or vulnerabilities, you can report them to ReportCyber at cyber.gov.au/ report, or by calling the Australian Cyber Security Hotline on 1300 292 371.

ADAM GRIFFIN, GENERAL MANAGER ICT & INFORMATION SECURITY, MASTER BUILDERS

Ensuring your construction insurance is fit-for-purpose

In the dynamic and often unpredictable world of construction, having the right insurance protection is not just a contractual or regulatory requirement, it can be an important safeguard for your business. A well-structured insurance program can protect you against a myriad of risks, from property damage and personal injury to financial losses. These steps can help you work out if your insurance is fit-for-purpose.

RYAN HOUSTON EXECUTIVE MANAGER, MASTER BUILDERS INSURANCE SERVICES

Understanding the basics

1. Types of construction insurance: Construction Works/Material Damage Insurance: Covers works under construction from physical loss or damage from risks like fire, theft, vandalism, and weather events.

Public and Product Liability Insurance: Public liability covers for third-party claims relating to personal injury and property damage during construction. Product liability covers for similar third-party claims but following completion of construction. Both types of liability cover are designed to protect you in the event you are considered negligent or at fault for the third-party loss.

Professional Indemnity Insurance: Protects you against claims for negligence, errors, or omissions in the provision of your professional services.

Commercial Motor Insurance: Covers registered vehicles used during the course of business, including trucks and vans.

Machinery, Plant, Tools, and Equipment Insurance: Protects these items from events like damage or theft.

Workers’ Compensation Insurance: Provides medical benefits and wage replacement to your employees injured on the job.

Cyber Insurance: Covers financial losses because of ransomware attacks, socially engineered fraud, data breaches, and other cyber incidents.

2. Key policy features:

Coverage limits: Are the maximum amounts an insurer will pay for a covered loss. It’s very important to ensure these limits are adequate for your project size and scope. For your Construction Works insurance, take particular note of:

a) Listed business activities – to ensure your policy covers those specific to your work.

b) Works limitations – which restrict the type of projects your policy will cover.

c) Maximum project value – representing the largest project your policy will cover.

d) Maximum construction period –representing the time within which all projects need to be completed to have protection.

Deductibles (also referred to as an Excess): The amount you must pay out-of-pocket before insurance kicks in. It is important to achieve a balance between affordable premiums and manageable deductibles.

Exclusions: Specific situations or circumstances not covered by the policy. Understand these to avoid surprises during a claim.

Assessing

your needs

1. Project scope and scale:

Evaluate the size, complexity, and duration of your projects. Larger, more complex projects typically require higher coverage limits and more comprehensive policies.

2. Risk assessment:

Conduct a thorough risk assessment to identify potential hazards and vulnerabilities. Consider factors like location, project type, build method, and historical information on similar projects.

3. Contractual and regulatory requirements: Ensure compliance with the contract as well as with local, state, and federal regulations. Some jurisdictions have specific insurance requirements for construction projects.

Customising your policy

1. Tailored coverage:

You might wish to work with an insurance broker like Master Builders Insurance Services to help place your insurance and ensure your policy fits your specific needs. The broker will generally negotiate with the insurer on price and to modify your coverage if needed.

2. Reviewing and updating:

If not using a broker, regularly review and update your policy to reflect changes in your business operations, project types, and

risk profile. This ensures continuous and adequate protection.

3. Subcontractor coverage:

It’s important to verify your subcontractors carry their own insurance and your contractual requirements. Retaining confirmation of the subcontractor’s insurance is helpful should your insurer wish to seek recovery from the responsible subcontractor following a claim against you.

If your subcontractors have no insurance, you as the principal contractor, could be drawn into their claim. Ensuring your subcontractors have their own liability insurance keeps everyone accountable and helps maintain a clear line of responsibility.

Claims management

Your insurance broker should be able to help you in the event of a claim. Master Builders Insurance Services employs a dedicated team of claims professionals to assist with both the administrative burden of a claim and to advocate on behalf of our clients to ensure the best possible outcome.

1. Efficient claims process:

Understand the claims process and ensure it is efficient and straightforward. Prompt

reporting and documentation are crucial for a smooth claims experience.

2. Documentation:

Maintain detailed records of all projects, including contracts, permits, and communications. This documentation can be invaluable during a claim, particularly when you consider a liability claim can arise several years after the event.

3. Dispute resolution:

Have a clear process for resolving disputes with insurers. This might include mediation or arbitration clauses in your contracts.

Cost management

1. Premiums vs. Coverage:

Balance both the cost of premiums and the deductible with the level of coverage. Cheaper policies might save money upfront but could lead to significant out-of-pocket expenses during a claim. Or worse, you may not have the coverage you’re expecting.

2. Risk mitigation:

Implement risk mitigation strategies to reduce the likelihood of claims. This can include safety training, regular equipment maintenance, and site security measures.

Legal considerations

1. Contractual obligations:

Ensure your insurance policy meets all contractual obligations with clients, lenders, and other stakeholders. This might include specific coverage types and limits.

2. Advice:

Consult with a legal professional or your insurance broker to ensure your policy complies with all relevant laws and regulations. They can also help interpret complex policy language.

Fit-for-purpose construction insurance is a cornerstone of a successful construction business. By understanding the types of coverage available, assessing your specific needs, customising your policy, managing claims efficiently, and balancing costs, you can protect your business from the myriad of risks inherent in the construction industry. Regular reviews and updates, along with professional advice, will ensure your policy remains robust and responsive to your evolving needs.

Investing time and resources into securing the right insurance coverage not only safeguards your business but also provides peace of mind, allowing you to focus on what you do best. 

2025 HOUSING & CONSTRUCTION AWARDS ENTRIES OPEN NOW!

Hot on the heels of the successful 2024 Awards season, Master Builders has launched its 2025 program—with two additional categories up for grabs.

The Prefabricated and Modular Housing Award is a brand-new category, established in recognition of those builders finding innovative ways to be more productive and streamline building practices using Modern Methods of Construction (MMC), helping futureproof our industry.

Making a comeback in 2025 is the Excellence in Workplace Health & Safety Award , now open to both residential and commercial builders. The return of this award honours those dedicated to safety as priority one on site, mirroring this same commitment by Master Builders.

The launch follows another historic Awards season in 2024, which wrapped up with Queensland builders taking out 13 gongs at the Master Builders National Excellence in Building and Construction Awards—the highest number in the country.

“Celebrating its 39 th year, the Awards continue to recognise excellence across Queensland’s building and construction industry with a record crowd attending the Queensland Awards in 2024,” Master Builders Deputy CEO and Awards Ambassador Sue-Ann Fresneda said.

Region

Brisbane

Friday, 14 March 2025

Sunshine Coast Friday, 4 April 2025

Wide Bay Burnett

Gold Coast

Our Individual Awards also shine a spotlight on the people making a difference, including apprentices, rising builders, and women who are forging their own paths.

Friday, 4 April 2025

Monday, 14 April 2025

Saturday, 26 July 2025

Friday, 15 August 2025

Saturday, 16 August 2025

Friday, 22 August 2025

Far North Queensland Friday, 21 March 2025 Friday, 1 August 2025

North Queensland Friday, 21 March 2025 Saturday, 2 August 2025

Central Queensland Friday, 28 March 2025 Friday, 8 August 2025

Mackay & Whitsunday Friday, 28 March 2025 Saturday, 9 August 2025

Downs & Western Friday, 21 March 2025 Friday, 18 July 2025

Queensland Housing & Construction Awards

“The Major Awards include the prestigious President’s Award, Project of the Year, and House of the Year, which are always hotly contested.

“Our Individual Awards also shine a spotlight on the people making a difference, including apprentices, rising builders, and women who are forging their own paths.

“From emerging small businesses to established industry leaders, and from apprentices to seasoned trade contractors, there’s a category for everyone. From renovations to new builds, specialist trades, and commercial, retail, industrial and community construction projects, we recognise and honour the hard work and diverse talent that makes our industry so great.

“Submit your entries early—we’re eager to see the outstanding projects you’ve been working on.”

All award submissions are reviewed by judges who consider criteria including quality of workmanship, degree of construction difficulty, external appeal, siting, and aspect, along with amenities and aesthetics.

Winners are announced at Regional Awards held across the state from July to August. Eligible winners from these events make up the nominees for the Queensland Awards, held in October.

Eligible winners from the Queensland Awards

Saturday, 11 October 2025

are then selected and nominated in applicable categories for the National Excellence in Building & Construction Awards, competing against winners from other state and territory Master Builders Associations. 

To find out more and enter, visit www.mbqld.com.au/h&c

For inspiration and to read the success stories of our Queensland national award winners, turn to page 46.

THREE’S THE CHARM

Mildenhall 524 delivers Awards triple —and back-to-back House of the Year gongs—for Corbett Homes.

The client’s vision was detailed, and crystal clear: he would be working on a tractor in the foothills and dreaming big.

Corbett Homes’ Directors Carl and Jill Corbett seized on this inspirational brief to deliver sophisticated modern farmhouse Mildenhall 524, a triple winner at the 2024 Central Queensland Housing & Construction Awards.

Named Smyth Financial House of the Year Award winner, the luxurious modern farmhouse also won Best Residential Kitchen and Individual Home from $1.5 million up to $2 million

A harmonious blend of rustic charm and contemporary elegance also earned the Corbett Homes team best Individual Home from $700,000 up to $850,000 for Watlington 267.

Coming away with four gongs was a ‘pinch me’ moment for Directors Carl and Jill Corbett.

This was especially true of the House of the Year gong—their second in as many years.

The 2023 Award recognised their work on Willows Gemfields project, Platinum 289—a Hamptons-style home with a modern twist that also won best Individual Home from $500,000 up to $750,000

“It was such an amazing honour,” Carl and Jill said.

“We also feel that it says volumes about the amazing team that we have working alongside us!

“It’s not every day that a client comes to us with a such a vision of this beautiful farmhouse lodge that would be etched into the mountainside.

“We worked together every step of the way. It became a very special journey of collaboration between our client’s extensive vision, our designer’s expertise, and Corbett Homes’ personal desire to get the best result for this stunning location.”

Now known as Woodbury Lodge, as named by its proud inhabitants, this modern farmhouse exudes an air of timeless elegance and rural charm from its perch on the edge of a slope among rolling green hills.

The project took 36 weeks to complete, with the team taking the “many and varied challenges” that emerged, in their stride.

“That’s just part of the game,” Carl and Jill said.

“Space is always a challenge when doing construction on the side of a hill, but our team is always working together to make everything run as smooth as possible.”

Fashioned from field stone and crowned by a grand chimney, the exterior of the home stands as a testament to craftsmanship and tradition. Beyond the enormous wooden front door, guests are “welcomed with open arms into a world of luxury.”

“Inside, massive glass doors blur the boundary between indoors and out, offering seamless access to the alfresco area. Here, beneath the vast expanse of sky, panoramic views of rolling hills unfold, inviting all to bask in the beauty of nature’s bounty.”

It’s easy to see why the Awards’ judging panel declared the farmhouse-style kitchen the best in Central Queensland for 2024.

Serving as the heart of the home, it boasts an impressive oven reminiscent of days gone by, a comfortable coffee seating area by the window, and a stunning pop of navy wrapping around the island bench contrasting the crisp white cabinetry and gold hardware. The adjoining private BBQ terrace is hailed by Carl and Jill as “perfect for hosting gatherings and creating lasting memories.”

A sunken lounge, strategically positioned to capture the splendour of the setting sun, provides a sanctuary for relaxation and contemplation. The field stone that adorns the exterior of the home has been utilised from floor to ceiling to surround the fireplace, drawing the eye and adding warmth above the timber flooring.

Each guest bedroom is a haven of comfort and style, complete with walk-in robe, bathroom, and feature colour wall, ensuring privacy and luxury.

The master suite is all about indulgence, featuring a bath with a prime view of the surrounding landscape, while the walk-in robe is equipped with all the amenities the heart desires.

Carl and Jill said the team had “loved every minute” of the build.

“Our favourite part once complete would

be the cohesion between the living, dining, alfresco, and master suite to the outdoors.

This space, looking out over the beautiful landscape, just brings an immediate sense of calm on entering. What a view to wake up to each morning!”

Asked about how they will top this stellar year, they are only further motivated by their success.

“We are always striving to keep ahead of the game on incorporating new innovations coming through the building space, into our builds.

“You can expect to see this from Corbett Homes—we love when every client has such a unique vision and bringing that to life is the most rewarding part.

“This is the second year in a row to win House of the Year. Can we do it three times in a row? Time will tell.” 

MEMBER DISCOUNTS

We have teamed up with some great industry partners to help your dollar go further.

DREAMWORLD

Dreamworld is delighted to align with Master Builders by joining the Member Benefits Program, bringing even more value, joy, and great perks to members.

Dreamworld is proud to be Australia’s biggest theme park, offering world-class attractions, thrilling rides, and immersive wildlife experiences for families, friends, and adventurers alike. From the excitement of Tiger Island and the Australian Wildlife to the family fun of Kenny and Belinda’s Dreamland and the newest family fun precinct, Rivertown, Dreamworld is all the world in one.

Unlock amazing value with up to 15 per cent off a wide range of products including entry to Dreamworld, WhiteWater World, and SkyPoint on the Gold Coast. Enjoy days filled with excitement, refreshing water slides, and breathtaking views, all while taking advantage of member perks that extend beyond the park.

Visit mbqld.com.au/membership/member-discounts/dreamworld

These are just some of the great deals available to Master Builders members. For a full list of discounts and special offers, visit mbqld.com.au/member-discounts

AMPOL

Master Builders members get access to exclusive fuel savings with AmpolCard. Manage your on-road business costs and power your business journey with AmpolCard—accepted at Australia’s largest branded fuel network of ~1,900 locations.

Whether you have two or 200 vehicles, there’s an AmpolCard to suit your needs. Visit mbqld.com.au/ membership/member-discounts/ampol

TOTALLY WORKWEAR

Totally Workwear (TWW) is bringing Master Builders members a great deal on work gear, saving you 15 per cent off RRP on their range of products. Independently owned and operated, TWW is Australia’s largest network of service providers in workwear, corporate wear and safety gear.

Visit mbqld.com.au/membership/member-discounts/ totally-workwear

TOYOTA HALO1, UNLOCK YOUR FLEET'S POTENTIAL

Toyota Halo gives you insights to optimise your operations

Toyota Halo is your complete fleet management solution. It gives you oversight over vehicle health and location2, driver behaviour, logbooking and much more, all in a simple dashboard. Whether you have a few vehicles or a nationwide fleet, your business will benefit by accessing fleet insights from almost anywhere.

With Toyota Halo, your business can optimise its operations and boost its efficiency with oversight on your fleet's location, status and performance.

Ready to get the most out of your fleet with Toyota Halo?

Your Association membership unlocks Toyota Fleet discounts across a great range of Toyota vehicles to help you find the right car for your lifestyle and budget.

To find out more, visit your Toyota Dealer or call 1800 679 247

1Subscription-based.

third party

SPONSOR SPOTLIGHT

A spotlight on some of our great sponsors; make sure you support the companies that support our industry.

Foundation Technologies Australia

Foundation Technologies Australia (FTA) was established in 2012 to be the leading supplier and installer of helical screw piles for the residential, light commercial, and modular construction industry.

With a commitment to Australian made, they only use 100 per cent Australian made material, with manufacturing on the Gold Coast ensuring the highest quality product engineered and manufactured to cover all Australian Standards, and the variable soil profiles in QLD.

McInnes Wilson Lawyers

Sean Roberts is a Principal at McInnes Wilson Lawyers in the Construction & Infrastructure Team.

Sean has practiced in the area of building and construction for nearly 15 years, and during this time has worked on a variety of building matters ranging from adjudication of payment claims and payment schedules under security of payments legislation, proceedings before Tribunals and Courts across multiple jurisdictions about commercial disputes and licencing issues, and in private arbitrations and expert determinations. He also has experience

Smyth Financial

Smyth Financial is a trusted name in asset finance, proudly serving clients across Australia for over a decade. Based on the Capricorn Coast, they specialise in providing tailored financial solutions to the building and construction industry, ensuring tradies and businesses can access the tools and vehicles they need to succeed.

Their services include financing for utes, trucks, heavy machinery, and equipment essential for construction projects. They also offer competitive rates on car loans and

Their in-house engineering offers design and construct to assist in every stage of the build, from concept to completion of foundations.

FTA is a proud member and sponsor of Master Builders, offering great deals for builder members, from design alternatives to traditional bored piers, and to screw pile stump replacement solutions for sub floors and modular builds.

The team boasts a fleet of equipment that can handle almost any application, including the only handheld installation machine for

zero machine access projects in Australia.  Reach out to FTA for your next project at qld@foundationtechnologies.com.au

advising on, and preparing, small, medium, and large building contracts.

Since 2010, Sean has worked extensively with Master Builders members from Cairns to the Gold Coast. During this time, he has focused on providing them with quality, practical advice. Given the nature of the building and construction industry, Sean recognises that a ‘one-size-fits-all’ approach is not always appropriate and therefore offers solutions tailored to the individual needs of his clients.

Sean is aware of the importance of the building and construction industry, the significant contribution it makes to the Queensland economy and its unique challenges. 

Find out more at www.mcw.com.au

refinancing options to help clients achieve their financial goals with ease.

They offer an exclusive deal for Master Builders—a $250 pre-paid card at settlement of any asset finance deals. This team takes pride in being local leaders in asset finance, with a reputation for personalised service, fast approvals, and a deep understanding of the construction sector’s unique needs.

Smyth Financial is also actively involved

in the community, supporting initiatives like Mates in Construction and Fitzroy Community Hospice.

At Smyth Financial, It’s Finance Made Simple.  Visit us at www.smythfinancial.com.au

LEADING THE WAY WITH HONESTY AND INTEGRITY

With 16 years’ building experience, Claire Perham prides herself on embodying the change she wants to see in the world, earning her the 2024 Queensland Emerging Women in Construction Women in Building Award

Claire’s talent and passion for building can be traced back to her childhood in New Zealand, watching her builder father.

“We didn’t go on site with him, but we were always renovating our houses. He was old school; he did everything with a hammer and a nail. I used to sit and watch and just be absolutely fascinated…but it wasn’t really something that girls did back then,” she recalled.

Pursuing the dream

After leaving home, travelling the world and meeting now-husband Jay Perham, Claire “fell in love” with construction again. Her administrative and bookkeeping background helped her break into the business, and she helped Jay get his Builder’s Licence.

“I started going out onto site, being part of the process, asking questions … I was getting really interested and wanting to know more,” Claire said.

“It was mentioned by my mother-in-law to me that maybe I could be an interior designer. I soon realised that I wasn’t the traditional posh interior designer: I didn’t walk around with handbags and high-heeled shoes, I was in work boots and hi-vis, and I enjoyed that a lot more. That’s when I realised, I wanted to be on the builders’ side.”

Honesty and integrity

Establishing their building business, Claire and Jay considered their core values, and were keen to dispel the myth that “builders are only in the game to make a quick buck.” This led them to the name Axiom Construction Group—the definition of ‘axiom’ being ‘truth.’

Claire’s honest take on balancing business and family life is refreshing.

“Some days I manage it, depending on what’s going on, really well. Other days maybe not so much—and that’s OK,” she said.

“Jay and I had our three children in very quick succession—they were all born in two and a half years. So, it was quite the challenge. Family has always come first, and there was a time when we were building Axiom from scratch, and I was pretending that I wasn’t a parent... and it literally fell apart. I fell apart. It just didn’t work.

“So, from that point, I decided that I’m a mum first. My family is the most important part of my life, work comes second. And so, if I had to reschedule a meeting, or it was school holidays, or I needed to be with my family, that was the priority.”

Obtaining her Builder’s Licence has also propelled Claire forward.

“It’s helped me probably as a confidence boost more than anything. Now I know

Claire accepts her Award from Master Builders Deputy CEO Sue-Ann Fresneda

that what I have achieved so far is worth something … whereas before, I was just sort of going on site and saying, ‘do this…I think’, but now I can say, ‘I’m qualified to tell you this and do it this way’.

“We’ll continue with Axiom; we’re taking on bigger, more complicated and interesting projects, which is where we want to go… and then for me to figure out how to get my own side hustle going—my dream is one day to build a house to completion with only women involved.”

Leading the way

Claire is a renowned role model and women’s advocate. Having her efforts recognised with the Women in Building Award was unexpected.

“I was quite taken aback, but it’s just

validation for me that the work that I am doing is important to the industry. I hope the other entrants continue to put themselves out there because we’re all doing important work,” she said.

“I would like to think that women are becoming ‘normal’ in our industry and accepted. We still must undo a lot of those biases that have been deep-seated for hundreds of years. We are slowly chipping away.”

Claire is also a mentor for Master Builders’ Emerging Women in Construction Program, connecting young female apprentices with today’s leaders.

“The work that I do to mentor young people and our apprentices is just to make sure that they feel heard. It’s really intimidating when you go on site with a bunch of blokes, and depending on the culture of the company, the language they use and the jokes they tell. That goes for young males as well, and people from different ethnic backgrounds—it’s important that everybody feels comfortable and confident in what they’re doing. I think it’s important that young people understand that it’s not normal, that bullying mentality…we need to stamp that out.

“It’s one thing to go to a job interview and for someone to give you a shot, but you’ve really got to shop around for that culture, because it’s not in every company. Just keep pushing because it is possible.”

As for her own vision for the future of our industry?

“Definitely that inclusion and diversity. I want to have no fear—wherever you come from, there should be a clear path into your chosen career. That is my hope: that we are creating a safe place for our young people.” 

5 MINUTES WITH...

We catch up with a couple of people in our industry for a quick chat to see what they’ve been up to.

Homes JACK COLL

Since Year Nine, Central Queensland’s Jack Coll has known what he wanted to do, going so far as to change schools to chase his dreams via a school-based apprenticeship. Today, his love for his trade and working for Lyke Homes is clear. Boss Ben Toohey declared they’ve hit the jackpot with Jack— and his talent and commitment saw him named Master Builders Insurance Services Apprentice of the Year for 2024.

What drew you to the building industry and how did you get your start?

My love of building came from my time as a child, building cubby houses with my grandfather.

Talk us through a typical day in your role. We start at 6am. Ben my boss, who is on the tools with us, has usually given direction as to what he expects from us the following day. Pre-start chat usually starts with a funny story from one of the boys and then we unpack and get into whatever task is at hand. We work

every day until 5:30pm or until the job is done. Every day under Ben’s tutelage is a massive learning experience for everyone on site.

What have you enjoyed most about your apprenticeship so far?

Learning from a craftsman like Ben Toohey, I consider myself very lucky. Both Hotzie and Tommy, my two tradies, also did their apprenticeships under Ben, and I admire their knowledge and appreciate their support. The Lyke Homes team is family to me and have really looked after me over the years, including Tash Toohey—I know she looks after all the boys and their families.

What’s the biggest challenge you have faced and overcome since you started out? Just not getting a skill straight away—I have persevered until I get everything spot-on.

Who is your biggest inspiration and why?

My Boss Ben Toohey, he knows his stuff and he

always tells me if you don’t know, don’t feel bad —just find out.

Tell us about the moment your name was announced as Queensland Apprentice of the Year—and what it means to you to have won.

I was super shocked and super stoked but also scared to speak in front of all the people. I am so proud as I have just become a father and can show my daughter what hard works does for you and your family. I have had many jobs offers since winning Apprentice of the Year, but I will be staying with the Lyke Homes team.

What are your plans now?

I am now qualified, and I will stay on with Lyke Homes and continue to learn. There is so much more to the building industry than what I have been exposed to and I know what ever way I want to go Ben and Tash and the Lyke Homes team will support me. 

Lyke

Jack, second from right, and the Lyke Homes team at the Queensland Housing & Construction Awards

SARAH HUMPHRIES

Office Administration Manager, Devbuilt

As Office Administration Manager at Brisbane and Sunshine Coast residential and commercial building company, Devbuilt, Sarah Humphries is driven by a desire to stay ahead in the digital age. She has embraced continuous learning to enhance her skills and support her business.

How did you get involved in the industry, and what led you to your current role?

My partner owns the business, and during the events of the COVID pandemic, I decided to educate myself so that one day I could be a part of it.

Gradually, that integration happened. I started small and I have just taken on more and more things as I have been able to work full-time. My role now includes managing social media, marketing, and supporting the project manager with coordination.

Why is professional development so important to you?

I’m a hairdresser by trade. I left school, had a job interview in schoolies week, and got straight into the industry.

In hairdressing, I was accustomed to every season there being change, and regular training for the new colours, the new way of doing things. I did that for 15 years, and I can definitely see similarities with construction. You have to keep up with industry trends— obviously keeping in mind what your client is after as well. With the way that technology is moving at the moment with artificial intelligence and things coming through, if you don't start doing little things to keep up, there will be a big gap.

What courses have you done with Master Builders to grow your knowledge?

Master Builders has given me more tools immediately to be able to grow my role. I started with the Residential Building Contracts Administration course, and most recently, the Navigating Social Media course.

I knew how to use social media personally, but it's very different for a business. The course taught me so much that I would never have known otherwise.

I learned different ways to market the business, by keeping it simple and consistent. Having a calendar for posts, understanding what Instagram and Facebook prefer, and not forgetting about our Google business page. I also learned how to set up ads targeting people who land on our website, helping our

brand be well-known and trusted.

I've definitely got a calendar happening now, with three-to-four weeks of posts planned out, keeping our content relevant, and making sure that if a job does take a little longer than we expected, we can continue to keep posting right through to the finished product.

Have you got some further study lined up? Yes, I've probably signed up for six or seven more courses … it’s important to keep educating myself with these bite-sized courses to stay ahead in the industry.

Everything that I've learned from Master Builders, I've been able to implement in the business. A huge 10 out of 10 to the Navigating Social Media course for steering me in the right direction and giving me a clear idea of what we need.

The Navigating Social Media course is part of the Better Builder Skills program, which is funded through the Micro-credentialing program, powered by the Queensland Government’s Queensland Workforce Strategy 2022-2032.

The three-hour program provides essential knowledge and skills to effectively utilise social media for business. It covers creating quality content, user-generated content, streamlining content creation, and boosting engagement, as well as the fundamentals of various social media platforms, helping students understand what each platform prefers and how to integrate them with their business online presence. 

To find out more about the Navigating Social Media program and the other DYJEBST-funded courses on offer, visit https://www.mbqld.com.au/training/courses.

WHAT’S HOT

A quick look at the latest products and services that can help you in your business.

SMART SOLUTIONS PARTNER PROGRAM

The nbn Smart Solutions Partner Program collaborates with Australia’s leading technology innovators to enhance property developments across the nation.

The program and its Smart Solutions partners can provide cutting-edge technology solutions for property development, ensuring confidence in design, trust in execution, and reliable outcomes.

This collaborative initiative can help deliver cutting-edge property development technology solutions with confidence—confidence in design, trust in execution, and confidence in the outcome.

nbnco.com.au/campaigns/build-with-nbn

LYSAGHT ZENITH PREMIUM CLADDING RANGE

LYSAGHT steel cladding has long been a valuable design resource for Australian architects, providing aesthetically appealing and versatile facades that add exciting visual dimensions to their designs. With each of the six products in the ZENITH cladding range, that design value has reached new heights with profiles that deliver bolder aesthetics than seen before, paired with the exceptional performance you have come to know and expect from LYSAGHT steel products. The ZENITH range of cladding is shaped from 100 per cent Australian-made COLORBOND steel and is available nationally. lysaght.com

YOUR TRUSTED PARTNER IN BLINDS FOR EVERY BUILD

Aqua Blinds and Screens supplies premium Australian-made indoor blinds designed to meet the exacting standards of the building industry. Our products combine durability, style, and ease of installation, ensuring seamless integration into your projects. Backed by years of expertise, we work with builders to provide tailored solutions that meet client demands while keeping projects on time and on budget. Let us help you deliver quality that lasts.

aquablinds.com.au

EVEN MORE CHOICES TO CHOOSE FROM

Did you know there is a brand new 3-in-1 quad machine? Now, McHughSteel can make 125mm, 150mm, and 175mm quad gutters in Colorbond, Zincalume, and Ultra, offering more options for your projects. Whether it’s for a home or commercial job, they’ve got the perfect size and finish to suit your needs. This new machine is all about flexibility and quality, ensuring you get the best products and service. At McHugh Steel, they’re here to help you get the job done right with top-quality gutters that will meet your expectations every time!

mchughsteel.com.au

NEW FIRECRUNCH K FLOOR TG19 2700 X 600 X19

Firecrunch introduces a 4-sided TG flooring substrate sheet. TG 19 SL4 is extra strong with NATA labs Fire and load tests. UDL 96kN and point load 6.1k. MgSO4 material is Fireproof FRL 90/90/90 and the 4-sided TG eliminates butt end JOINTS, and extra cost of back blocking.

With this new product there is no time-consuming predrilling like CFC. Use the ribbed head bugles for fast easy completion. Counter sink FIX as required.

Firecrunch is water-resistant and will not degrade in water or flooding. TG19 SL4 costs 30 per cent less than other 2-sided TG sheets. All FireCrunch products are NATA labs tested in Australia. firecrunch.com.au

PRIORITISE MENTAL HEALTH IN THE WORKPLACE

St John Queensland offers a range of professional courses. St John has developed industryspecific courses for sectors such as Construction, Education, Rail, and Disaster Recovery.

They can tailor this training to suit other industries, including Manufacturing, Mining, Energy, Agriculture, Hospitality and Tourism, Marine, Transport, Defence, and Government.

Our courses address various risk factors, including deadline pressures, project-based contracts, and gender impacts. stjohnqld.com.au

HERE TO SERVE QLD

With the expansion into Queensland, BINGO are excited to bring their extensive range of waste management solutions to you. Their vision is for a waste free Australia with a focus on reducing landfill dependency, promoting resource recovery, and supporting the transition to a circular economy.

BINGO understands the trust customers place in us to deliver results, which is why their team of industry experts creates tailored waste management solutions that improve recovery rates and ensure reliable service. They’re industry-leading recycling rates help our customers achieve their sustainability goals.

bingoindustries.com.au/queensland

REACH NEW HEIGHTS

Pro Plaster have ‘bounded’ into the scene with the brand new SurPro S1X Magnesium Stilts!

Significantly lighter than traditional aluminum stilts, these are the most advanced and featurerich single-sided stilts available in the market.

Unsteady at heights? The exclusive Flexion Foot System provides unparallelled articulation and a more natural walking feel during lift, allowing for greater stability and maneuverability for users with less strain on their legs.

The lightweight and ergonomic design is purposebuilt for commercial drywall contractors that demand safety-first and traditional style.

Features also make light work of residential jobs.

With adjustable heights, users can comfortably reach most ceilings, reducing overall neck and back strain.

Pro Plaster SurPro S1X Magnesium Stilts are available for a limited introductory price. proplaster.com.au

SMART HYDRATION & FATIGUE DEFENCE

Stay hydrated. Stay focused. Stay safe with EndurAID—the ultimate Nootropic Electrolyte drink for tradies who demand more from their workday.

EndurAID is the ONLY electrolyte drink designed to fight fatigue and keep you safe on site. Powered by a unique Nootropic Electrolyte blend, it replenishes brain neurotransmitters to combat fatigue, while restoring essential electrolytes lost through sweat. EndurAID sets a new standard in workplace safety and hydration.

Available in convenient single serve sachets or cost-effective tubs, every serving of EndurAID delivers all-natural flavours, no added sugar, and total focus on your safety.

work-wize.com.au

ADVICE

Timber floor expansion

Our panel of industry experts share some of the common questions they are asked.

TRAVIS WOODS SENIOR TECHNICAL ADVISOR — BUILDING SERVICES

Timber facts

Intermediate expansion joints are required for fitted timber floors where the width, measured at right angles to the flooring exceeds 6m by installing:

• a single 12mm wide cork filled gap, under a wall or across a hallway and similar situations, or

• install smaller gaps at intervals between boards, e.g. 1mm spacings every 800mm or loose cramping. A combination of cork and smaller gaps may be used.

Fitted floors must include a perimeter gap of 10mm to walls or wall plates that are parallel to the length of the boards. Floors must be installed after walls, roofing, wall cladding, doors, and windows have been installed.

Restraining deep joists

Where the timber floor joist is equal to, or exceeds 4 x the joist breadth, the joists must be restrained at their supports by:

• a continuous trimming joist at the end of the joists above external bearers or wall plates, or

Remember, if you’re seeking professional advice, call Master Builders 1300 30 50 10

• solid blocking or herringbone strutting installed to the outer pairs of joists and between intermediate joists at not more than 1800mm maximum centres.

In addition, for deep joists, in unseasoned timber where the span exceeds 3.0m with no ceiling linings, herringbone strutting or solid blocking must be installed between all joists at 1800mm maximum centres.

- Trimmers or solid blocking can be 25mm less than the depth of the joist to provide ventilation.

- Rim boards installed with deep joists or I-joist systems must be able to carry relevant point loads that may be transferred to the rim board from the frame plates.

Wall junctions

All intersecting timber walls shall be fixed at their junction with blocks or noggings fixed to each wall with 2/75mm nails. Blocks or noggings must be installed at 900mm max centres. Blocks need to be a minimum of 200mm long with the studs at junctions being the same size as the common studs to allow adequate fixing of linings.

Notching bathtubs

Where a bathtub is checked into the timber framing, a horizontal line of notches up to 25mm maximum may be provided for baths.

Washer sizes

Washer sizes for bolts and coach screws for timber are specified in AS 1684 Table 9.1:

• M10 bolt or coach screw: washer 38 x 38x 2.0mm

• M12 bolt or coach screw: washer 50 x 50x 3.0mm

• M16 bolt or coach screw: washer 65 x 65x 5.0mm

Circular washers of equivalent thickness with the same net bearing area can be used.

DESARI LYNAM SENIOR ADVISOR — WORKPLACE RELATIONS

Workplace investigations

Workplace investigations occur more often than employers realise as any misconduct or policy violation requires a certain level of investigation to determine if the misconduct or violation occurred. If you have checked timesheets to determine when an employee is arriving or leaving site or spoken to an employee to confirm if they or others followed the correct process for a task, then you have been conducting a workplace investigation which could have serious legal consequences if it has not been recorded correctly.

Advantages of workplace investigations

Workplace investigations have several benefits for businesses which include identifying issues early and dealing with these matters in a fair and unbiased manner. This helps create a positive culture. The main benefits are protecting the business from unfair dismissals, general protections (unlawful dismissal), WorkCover claims, and other legal disputes.

Potential outcomes

An investigation that has been completed and recorded correctly, regardless of the outcome, will assist the company in either avoiding or defending any legal claims. If the misconduct or allegation has occurred and is stopped, then liability is reduced. If the misconduct or allegation has not occurred and that determination is properly documented, then you have developed a solid defence to any legal claims including psychological WorkCover claims.

But this protection is only as strong as your investigation and the recorded evidence attained through this process. That is why it is vital to ensure that the process has not just been completed correctly, but that all the appropriate documentation has been collated and recorded accurately.

Assistance with completing workplace investigations

Master Builders provides an online course that covers essential information, including when an investigation is warranted, how to complete the investigation, documenting your investigation, and how to assess the evidence to make a fair and unbiased decision that will meet the requirements of employment legislation, therefore reducing a company’s liability. 

To find our more contact our training team on 1300 13 60 02 or visit mbqld.com.au/training

What is a nominee?

IAN GRANT MANAGER — REGULATORY COMPLIANCE

Company nominees

One of the prerequisites for a company to hold a QBCC licence is that the company must appoint an appropriately licensed officer or employee to be the company’s nominee.

The role of the appointed nominee is to generally supervise building work carried out under the company’s licence.

Who can be a nominee?

A company officer or employee can only be appointed as a nominee if they hold a contractor’s licence or nominee supervisor’s licence that is in the same class as that held by the company.

For example, a company holding a carpentry contractor’s licence must have a nominee that holds either a QBCC contractor’s or nominee supervisor’s licence in the class of carpentry.

What are the nominee’s key responsibilities?

Under the QBCC Act the nominee is responsible for ensuring building work carried out by the company is personally supervised by either:

• the nominee, or

• a QBCC licensed individual who is authorised under their licence to personally supervise the work (e.g. the holder of a site supervisor’s licence).

The nominee is also required to ensure building work carried out under the company’s licence is adequately supervised. Factors relevant to whether building work is being adequately supervised include:

• The work is subject to an implemented system of supervision.

• The work is of a competent standard and accords with contract plans and specifications.

• Considering its size and complexity, the work is subject to sufficient control, oversight, and direction by a person authorised to supervise the work.

• Considering its size and complexity, the work is subject to sufficient number, timing, and quality of inspections by a person authorised to supervise the work.

• The work is checked on its completion and before final payment by a person authorised to supervise the work.

Is a nominee liable for the company’s defective building work?

If the misconduct or allegation has not occurred and that determination is properly documented, then you have developed a solid defence to any legal claims including psychological WorkCover claims.

Under the QBBC Act, the QBCC can issue a direction to a nominee to rectify defective building work carried out by the company.

Also, if a claim is paid under the Home Warranty Scheme for defective residential construction work, the QBCC may take legal action to recover the rectification costs from the person responsible for the issue. This could include the company’s nominee if the defect was caused by the nominee failing to ensure the work was personally or adequately supervised. 

TRAINING

Your workers are your lifeblood. Master Builders designs and delivers a range of courses that help move your business, and our industry, forward.

Pinnacle program continues to shape future leaders in construction

For 14 years, the Building Leaders in Construction program has provided industry professionals with the opportunity to enhance their leadership capabilities, with many graduates advancing to senior leadership roles.

Facilitated by respected trainer John Wood, the program immerses participants in a 10-month, highly interactive learning journey, addressing the challenges they face as leaders.

Participants cover topics including enhanced communication and presentation skills, negotiation and mediation, team effectiveness, understanding workplace industrial relations laws, and managing and leading self, teams, and operations.

Mark Shute, a Project Manager at Paynters, is among the current cohort of leaders participating in the prestigious professional development program.

Mark’s journey into the building and construction industry began at 16 when he left school to start an apprenticeship as a cabinet maker and joiner. After completing his apprenticeship in New South Wales, he moved to Queensland and progressed through various roles, from leading hand and foreman to site manager. About six years ago, he transitioned from a site-based role to an office-based Project Manager position.

“I split my time between the office and the site, conducting site meetings, tackling

issues, and supporting my team through their tasks, managing projects ranging from a few million dollars to over $25 million,” Mark said.

Invited to enrol in the program by upper management at Paynters, Mark jumped at the chance.

“I’m a strong believer in continuous improvement, and this course was a perfect opportunity to enhance my leadership skills,” he said.

“It’s changed how I look at managing teams and my role. It’s opened my eyes to working with different personalities and styles, encouraging me to step back from the day-to-

Participants complete rigorous theoretical and practical assessments, along with a major project on a self-identified business improvement initiative.

day grind and adopt a more holistic approach.”

Networking has also been a significant benefit.

“We’ve created a good network from the course. There’s a group chat where we seek support and share information. I hope to keep in touch with a core group of us even after the course ends,” Mark said.

Participants complete rigorous theoretical and practical assessments, along with a major project on a self-identified business improvement initiative. Guest speakers and presenters attend sessions to share their unique insights.

Mark praised John’s collaborative and open approach.

“When you work in a team in construction, you need the confidence to voice your opinions. Otherwise, you risk being overlooked,” he said.

“The course has encouraged me to stand up and use my voice, ensuring my opinions are heard by the team. Having access to 17 other like-minded professionals at similar career stages, all focused on advancing their careers, has been invaluable.

“I’ve never experienced a course with an approach like John’s. It’s special and fosters a learning environment where everyone is engaged and eager to learn.”

As for what he’d say to anyone considering the program, Mark’s enthusiasm is obvious.

“100 per cent jump into it. It’s fantastic for anyone looking to improve themselves, their management skills, or take the next step in their career. Whether you’re a site manager, project manager, or higher up the chain, there’s a real benefit to it. The workshops, guest speakers, and industry insights open up another world.” 

The next Building Leaders in Construction Program starts in June 2025 and will be delivered on the Gold Coast. Places are limited. To register your interest, call 1300 13 60 02.

UPCOMING COURSES

COURSES: LIVESTREAM &/OR FACE-TO-FACE

FEB MAR APR

• Accredited Test & Tag⁵*

• Asbestos Awareness Workshop

• BIF - Project Trust Accounts

• Building Consultant & Expert Witness Seminar

Call us on 1300 13 60 02 or visit mbqld.com.au/training

WHY APPLY

Get the qualification you need to test and tag equipment in your workplace.

Understand your legal obligations around removing non-friable asbestos.

/ MODE

Brisbane

Livestream

Learn how to set up and manage a project trust account. Livestream

Diversify your income and go from the job site to investigating building disputes, problem solving and report writing.

Brisbane

• Building Resilience - Cyclones & Storms ¹ Learn new design strategies and products to assist in building properties that minimise the damage from cyclones and storms. Cairns

• • Building Resilience - Flood/Water Inundation¹

• Building with Light Gauge Steel Frames

•

• • Business Management for Trade Contractors³*

• Business Models for Modern Methods of Construction (MMC)¹

• Certificate III in Construction Waterproofing⁴*

• Commercial Building Contracts Administration

•

• • Completed Residential Building Inspectors Course

• Construction Business Risk

• eDocs Deep Dive (Beginner & Advanced workshops)

• Financial Basics for Construction

•

Understand flood risks, its assessment, and effective strategies to build properties that mitigate water inundation.

Get the practical knowledge and skills required to work efficiently with steel frames and trusses.

Apply for your trade contractor’s licence.

Learn about Modern Methods of Construction and how to incorporate them into your business model, such as prefabricated components.

Gold Coast, Brisbane, Livestream

Livestream

Brisbane, Hervey Bay, Livestream, Gold Coast

Livestream

Reduce defects and provide better supervision of waterproofing work. Sunshine Coast, Brisbane

Learn the ins and outs of contracts including legislative restrictions, dispute scenarios, project delays and more.

Livestream

Learn how to undertake residential building inspections. Brisbane, Livestream

Get the tools to navigate payment issues, choose appropriate insurance, and detect early signs of insolvency.

Take a deep dive into our eDocs online platform with a Master Builders eDocs expert. Beginner and advanced options available.

Get an understanding of the financial fundamentals required for businesses in our industry.

• • General Safety Induction (White Card)²* Your must-do construction course.

• Home Warranty Insurance

• Managing ill & Injured Workers

• Managing Work Related Psychosocial Hazards

• Microsoft Project Level 1

• • Navigating Social Media¹

• Paying Your People – Avoiding the Pitfalls

Get the practical skills and knowledge to comply with payment of premium obligations and learn how to manage risk in the event of a claim, or potential claim.

Get the information to make the right decisions about personal or workplace illness and injury.

Learn about the new regulations and code of practice to comply with new laws and create a safe work environment.

Livestream

Livestream

Livestream

Hervey Bay, Livestream, Townsville

Livestream

Livestream

Livestream

Learn how to manage project scheduling, assign resources, track and communicate project milestones, and calculate costs and materials. Brisbane

Learn essential knowledge and skills to effectively utilise social media for your business.

Get a refresher on your obligations under the Modern Award and Fair Work Act 2009 in relation to wages and other conditions of employment.

• • Performance Management – Managing Employees Learn the practical skills and knowledge required to effectively manage employee performance and develop action plans.

• Prepare Safe Work Method Statements (SWMS)

Livestream

Livestream

Livestream

Learn how to prepare a safe work method statement (SWMS). Livestream

• Preventing Sexual Harassment at Work¹ This course will cover sexual harassment's core elements, prevention, and practical skills for a harassment-free environment.

•

• • Residential Building Contracts Administration

• Retention Trust Accounts

• • Silica Awareness

• Understanding MFRs & QBCC Licensing

• Unfair Dismissal

• Workplace Conflict Mastery

Learn how to correctly complete residential building contracts.

This course will cover the requirements for establishing, managing, and closing retention trust accounts.

Understand the health impacts of silica dust and the fit testing requirements.

Learn the intricacies of QBCC MFR requirements to sidestep potential pitfalls and penalties.

Learn how to minimise the risks associated with disciplinary action and terminations.

If workplace conflicts are affecting your service delivery and job satisfaction, don’t let unresolved disputes hold you back. Master the skills to manage conflict effectively.

CAN’T FIND A DATE OR COURSE YOU’RE LOOKING FOR?

Livestream

Livestream

Livestream

Livestream, Brisbane

Livestream

Livestream

Brisbane

Course dates may change, or new courses may be added after the publication of our magazine and are subject to available funding at the time of booking. Contact our Training team on 1300 13 60 02 or visit mbqld.com.au/training regularly for real-time information. Livestream workshops will be hosted via ZOOM or Microsoft TEAMS. 1This course is part of the Master Builders Better Builder Skills Program and is a non-accredited micro-credential. This micro-credentialling program project is powered by the Queensland Government’s Good People. Good Jobs: Queensland Workforce Strategy 2022-2023. 2CPCWHS1001 – Prepare to work safely in the construction industry. 3BSBESB402 – Establish legal and risk management requirements of new business ventures. 4CPC31420 – Certificate III in Construction Waterproofing. 5UEESS00174 – Electrical saf1ety testing of electrical cord

EVENTS

We offer a range of events across Queensland for members. From fun, social days, and fancy nights out, to informative workshops and industry networking opportunities, there’s always something happening.

500 reasons to be a Master Builder

Our Member Milestone program celebrates the loyalty and longevity of Master Builders’ members.

Now in its 14 th year, the program also shines a light on the resilience, hard work, and accomplishments of the people and industry we are proud to have been representing and supporting for more than 140 years.

2024 looked a little different, with those reaching a special milestone invited to join the Festive Season Celebration in their home regions.

A total of 497 members were honoured in 2024 for their service across the 10-, 20-, 25-, 30- and 40-years categories. Two others were celebrated for reaching an impressive half a century—and beyond—as Master Builders.

Harding-Smith Builders co-directors and brothers Mark Harding-Smith and DavidHarding Smith were honoured with 60-year milestone certificates for their Gold Coast business, first established as AM & D Harding-Smith in Southport in 1958, by their parents Fred and Diana.

Mark and David recalled their parents’ first build was a small brick house on Main Beach, followed by a considerable number of so-called ‘fibro shacks,’ while a Nerang home with a concrete suspended slab, and a metal-framed home on the Isle of Capri

were standout projects. The company joined Master Builders in 1964, participating in early meetings held in pubs at Miami and Burleigh, with Fred serving as a committee member for several years.

After shifting to Tamborine Mountain they concentrated on local builds, with Mark and David joining in 1987 to form Harding-Smith Builders P/L. Together, the talented family won several Master Builders Awards, before Fred retired around 2004, often turning up on site to see how his sons were progressing.

Mark and David said Harding-Smith Builders had witnessed and been a part of many changes over the years, “from solid hardwood frames to pine and metal frames, to all the regulatory changes and the introduction of all the building codes.

“Master Builders have been an integral part, especially with keeping up the continuing and evolving changes in the building industry.”

Honoured for 50 years of membership this year was retired Brisbane builder, Jim (James) Stewart. Jim joined Master Builders in 1974, just after his boss C.P Adams ended his tenure as President.

With his own business JS & JA Stewart, and with Goodwin & Stewart, Jim spent many

years doing residential and renovation work, recalling “taking on anything.”

One job that stands out in his mind was replacing the flooring in Brisbane’s Festival Hall, following the torrential rain and recordbreaking floods resulting from Tropical Cyclone Wanda in January 1974.

“The floor was an inch-and-a-half thick hardwood, three-inch nails, and the whole thing had to be done by hand. We did a lot of work at Mount Nebo, and jobs in the Northern Territory, Roma, New South Wales—we travelled everywhere.”

The 50-year membership milestone “came out of the blue” for Jim.

“Master Builders was there if we needed them. The 50 years—that was something. I never expected it.

“There were that many blokes that came up and congratulated me, that I’d never met in my life … I had a chat with them, and it was a

60-year members Mark Harding-Smith (left) and David Harding-Smith (right) with Master Builders – Chairman, Gold Coast division, Glenn Raine (centre).

50-year member James S Stewart with Master Builders GM – Membership, Jacquie Guy

BRISBANE

DOWNS & WESTERN

GOLD COAST

MACKAY & WHITSUNDAY

SUNSHINE COAST

‘TWAS THE SEASON

Our Festive Season events were a huge hit across all our regions during November and December, giving our members, generous sponsors, and staff the chance to relax and catch up after a busy year. This year’s events included our Member Milestones celebrations—turn to page 56 to read more.

THURSDAY 5 DECEMBER

Toowoomba: Royal Hotel

THURSDAY 28 NOVEMBER

Brisbane: Master Builders office

FRIDAY 6 DECEMBER

THURSDAY 12 DECEMBER

Sunshine Coast: Master Builders office

Mackay: Master Builders office

CHAMPIONING CHANGE

Our Mackay Inspired Minds workshop was held at our Mackay HQ on 19 November, bringing together women in the industry and those that support them to discuss the challenges they are facing, and opportunities to overcome them.

Tamara, Madison, Aletta, Jess and Brad

Tamara, Tara, Danielle, Michelle and Miranda

Critchton Edwards & Michael Lynch

Skye TWW and Tamara Lucky Door winner

Fergus Builders

UPCOMING EVENTS

Tuesday

Wednesday

Thursday

Tuesday

Wednesday

Thursday

Tuesday

Tuesday

Friday

Friday

CONGRATULATIONS GRADUATES

The Toowoomba Certificate IV in Building and Construction class of 2024 and their trainers gathered at the Urban Grounds Café on Friday 13 December to receive their certificates and celebrate their achievements over lunch. Well done!

T: (07) 5582 7100 E: gc@mbqld.com.au

SUNSHINE COAST

Level 1, Kawana House, 1 Innovation Parkway, Birtinya, Qld, 4575

T: (07) 5456 9800 E: ssc@mbqld.com.au

NORTH QUEENSLAND

Level 1, 266 Ross River Road, Aitkenvale, Qld 4814

T: (07) 4417 1800 E: nq@mbqld.com.au

FAR NORTH QUEENSLAND

310–314 Gatton Street, Manunda, Qld 4870

T: (07) 4042 8800 E: fnq@mbqld.com.au

MACKAY & WHITSUNDAY

20 Malcomson Street, North Mackay, Qld, 4740

T: (07) 4969 4500 E: mw@mbqld.com.au

DOWNS & WESTERN TEMPORARY OFFICE DURING WORKS

203 Hume Street, Toowoomba City, 4350

T: (07) 4659 4200 E: dw@mbqld.com.au

WIDE BAY BURNETT

162 Boat Harbour Drive, Hervey Bay, Qld 4655

T: (07) 4303 2400 E: wbb@mbqld.com.au