RIGHT AT HOME
HEALTH care MARGARET HAYNES, PRESIDENT AND CEO, RIGHT AT HOME
Home Sweet Home
RIGHT AT HOME GAINS FAMILIAR FACE AS CEO Margaret Haynes has only been president and CEO of Omahabased home health care company Right at Home for short while, but you’d never know by talking to her. The longtime executive articulates the challenges and opportunities facing her industry with the easy delivery of someone who’s been there and done that. Which, when it comes to health care, she has in ways both personal and professional. She cut her teeth in the industry over the past 12 years with the company, first as senior vice president of support services and, since 2014, as chief operating officer. But the real foundation for her new role at the helm was poured much earlier, in a way much more personal.
Mission Driven “I grew up in a family split between health care and business backgrounds,” she said. “My mom and two of my sisters are all in the medical field. My mom worked for 40 years as a visiting nurse. I watched her working on the home health side of things.” Seeing her mother embrace the vocation of nursing in home settings made a distinct impression on Haynes. Even though she confessed
joining Right at Home knowing nothing about the finer points of the industry, she already knew what kind of care she wanted the company to provide, a vision that forms her leadership platform today. “I don’t know that there is a more complex industry out there, but it has some guiding truths that keep us moving in the right direction,” she said. “One of those is our mission; we live, drink, breathe what our mission statement is — to improve the quality of life for those that we serve. When we say that, we mean a lot of things. “First and foremost, for the clients in communities where we have a presence — your mom, my mom, families going through this thing called aging — how can we make it as beautiful and graceful and as supported as possible? We use that as our guiding principle.” “Margaret approaches everything from both the large and small perspective, which is testament of her incredibly strong sense of awareness,” said Jen Chaney, Right at Home vice president of development. “She looks at the bigger picture first, then breaks situations down into the finer details to see what’s really going on underneath. It’s imperative to take that approach when big decisions are being made, and she’s so great at it.”
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