20110718_ca_edmonton

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Monday, July 18, 2011 www.metronews.ca News worth sharing.

SEE PAGE 4

A kink in Health Link’s info line

Soapbox. Slope

When misprinted number is dialed, callers are now provided with correct Health Link number Block came off similar number for phone-sex line two weeks ago after it was first blocked two years ago HEATHER MCINTYRE

@METRONEWS.CA

Nainoah Hamid starts to shoot down Victoria Hill in a homemade soapbox car yesterday during Race Week Edmonton’s Go Kit Derby. Kickoff celebrations for the Edmonton Indy, as well as off-track festivities, take place at 10 a.m. today at city hall. KATRINE SORENSEN/FOR METRO

Gearing up for the Indy

Alberta Health Services is apologizing for an embarrassing mistake that has directed some clients to a phone-sex line instead of the agency’s popular Health Link information service. Carol Allan discovered the error when she tried calling the number for advice about her ailing mother. Allan said instead, someone said: “Hi, hot stuff, we’re going to have some unspeakable fun.” Allan found the number in the latest edition of a phone book delivered throughout the Edmonton area earlier this year. AHS said the Health Link number was first printed in the Canpages telephone directory in 2010, but for the last two years a company has been operating

a phone-sex line at a similar number. The number appears on a page titled “important numbers.” “Apparently the same thing happened a couple of years ago,” AHS spokesperson Kerry Williamson said yesterday, adding the offending number was blocked at that time. “Somehow that block was taken off.” The block was removed about two weeks ago, and the issue was brought to the attention of AHS last week. Williamson said the number was blocked again last Thursday evening. “Obviously Health Link is a pretty important number. We get about one million calls to Health Link every year,” said Williamson. “We want to make sure people calling Health Link actually get to call Health Link.” Williamson said AHS will work closely with Canpages and Telus to ensure the wrong

Wrong number The Alberta Health Link number is 1-866-408-5465. The misprinted phone number began with 1-800 instead. The number was also published on several websites, including the S.O.S. Kids Online Page, where the number is listed as a contact for the province’s Sexual Assault Response Team. Health Link celebrated 10 years of service last December. Alberta’s Five-Year Action Plan, developed by AHS, includes a strategy to expand Health Link by March 2012 via newer technologies.

number doesn’t get printed again in the future. WITH FILES FROM THE CANADIAN PRESS


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