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City to get 911 texting police services

Discreet tool should become available to all in next 2 years Lucie Edwardson

Metro | Calgary

Jennifer Friesen/For Metro

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Imagine you’re the victim of domestic abuse. Perhaps you’re witnessing a crime in progress. Fear grips you, unable to call 911 for fear of drawing attention to yourself. Soon, you won’t have to be afraid. Calgary 911 wants you to know they’re working on a solution: Text to 911. “The technology is there, it’s in our budget, it’s been approved and we are moving forward,” said Richard Hinse, Commander at Calgary 911. Currently, Calgary 911 has a program in place for deaf,

hard of hearing and speech impaired Calgarians that allows them to text to 911. But in the next two years, Hinse said, the technology will be available to all Calgarians. “I can think of so many reasons that it’d benefit Calgary — domestic violence probably being number one — but there would be other instances where people would be afraid to be talking on their phone, but because texting in public is so common they could still get in touch with us,” he said. Maggie MacKillop, executive director of HomeFront, a nonprofit that collaborates with the justice system, police and community agencies to free families from domestic violence, said they would welcome and promote the program. “Anything that improves access to services that provides assistance and help to victims of domestic violence, abuse or conflict is always what we need to be striving to do,” she said.


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