Tech Talk Newsletter
Q3 2021 Edition
Right Team Right Technology Simplify
Back to Work Checklist
Welcome Back Want to know what's new around BTS and Berkley? Check out some of the things that are top of our mind and hopefully yours!
Returning to work for the first time? Don't forget your passport. See how to complete the daily return to work screening and how to log your vaccination status in Workday.
Returning to Your Desk Moving day! Follow our easy guides to: troubleshoot login, set up your docking station, set up your phone, Wi-Fi access and more!
Office Wi-Fi Back for your first day and not able to connect to office network 9722 on your mobile device? See our how to guide to get your mobile device connected.
Midwest Employers Casualty Thank you to Midwest for being our spotlight this month! Learn a little about their business and what makes them an industry leader.
Returning to Your Desk
Back To Office Check List E Q U I P M EN T Laptop Docking Station Keyboard Mouse
Troubleshoot with our newly created Reference Guides
Docking Station Set-Up Click here for a step-bystep guide to getting your docking station, dual monitors, keyboard, mouse, and internet reconnected. Missing any equipment? Our guide also provides links to service requests for ordering the equipment you need.
Headset Cables
First Time Login
Monitors
Haven't been to the office for some time and need some help logging in?
ESSENTIALS Face Mask Work Badge Work Bag Pens & Pencils Paper Notebooks
Printer Installation Not seeing the desired printer listed when trying to print? Click here for a step-bystep guide to get your printer reconnected.
Click here to access a step-by-step guide to logging in and re-establishing all network connections.
Work Phone Set-Up Is your Cisco desk phone sitting unplugged at your desk? Is the screen sitting blank? Click here for a step-by-step guide to get your desk phone set-up.
PHONE
QUICK TIP
Did you know Jabber gives you the option to switch between using your computer or desk phone for calls? Use your desk phone to take calls or join meetings straight from your desk OR use your computer to take calls from anywhere on-the-go See a quick guide below on how to switch between using your computer or desk phone for your calls
2 - Click the arrow to open the "Device for calls" menu 3 - Select "Use my computer" to use Jabber as a soft phone. Select your desk phone to have Jabber control it. Select "Disable phone services" if you don't want to use phone services. 1 - Click "Call Settings"
OFFICE WI-FI If you have Intune on your phone (both iPhone and Android), you will auto-connect to the office Wi-Fi For those who do not have Intune or are guests, click here for a step-by-step guide to connect to the office Wi-Fi
See below for some great perks that come with Intune. Work effectively on the go! Emails - Easy access to company emails straight on your mobile device. View and send emails while on the go! Wi-Fi - Your phone will be configured to connect to the office Wi-Fi. You will have the ability to join with ease. Apps - Access to work apps such as Adobe, Edge, WebEx, Word, Outlook, and more! Work on the go with ease.
If you need assistance, please contact the Service Desk: 302.439.2000
We're Here to Help Have an Issue? Call the Service Desk at (302) 439-2000 option 1 or email us at BTSProd@service-now.com
"Success is not final. Failure is not fatal. It is the courage to
Check out our Knowledge Base
continue that counts."
Check out the library of information available to help you resolve issues
- Winston S. Churchill
Submit an Incident or Request Click here for the Service Portal
Have something you want to share? Email Us! BTStechtalk@wrberkley.com