BTS Tech Talk - Q3 2022

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TALK

Overview

Welcome to the Q3 2022 edition of BTS Tech Talk highlighting what's new around BTS and in the world of technology.

Feel free to drop us a question or comment at BTSTechTalk@wrberkley.com!

HIGHLIGHTS: Right Team. Right Technology. Simple and Secure. Q3 2022 EDITION TECH
NEWSLETTER Quick tips for Webex OneDrive features + a Microsoft throwback! New features in Microsoft Teams Meet members of your BTS Support Team

QUICK TIPS

YOU TEAM

ENSURE YOUR WEBEX AVAILABILITY IS ALWAYS UP TO DATE BY MIRRORING WHAT IS IN YOUR OUTLOOK CALENDAR

Show My Availability

For meetings scheduled in Outlook that are not tied to a Webex Meeting, a setting within Webex must be checked to keep your Webex availability up to date.

To find this checkbox, click on your profile picture to open your Webex Options.

Select Privacy from the options on the left and then ensure that both Show Availability and Status and Show When in a Calendar Meeting are checked.

Click Save to complete the process.

FROM

Additional Links and Resources

Click either of the icons to learn more

SHARING

BTS WEBEX FAQ WEBEX HELP

MOBILE CALLING ON WEBEX APP

To be able to make phone calls from the Webex App with your business phone number, you will need to submit a ticket.

For those who had mobile calling on Jabber, an additional request is not needed - you are all set!

To submit the ticket, visit the Service Portal or click here.

Once in the Portal:

1. Search for Telecom General Request.

2. Under the dropdown for Request Details, be sure to select Softphone (Setup/Modify).

3. In the textbox for More Information, provide additional details on the type of mobile device (Apple or Android).

1Sharing from your computer

Most types of files can be shared except .tif files, and the largest file size that you can upload is 2 GB.

To share a file, drag and drop a file into the desired Webex chat message box and then click Send.

Sharing from OneDrive or SharePoint

Always have the latest file version at your fingertips.

Share a file directly from OneDrive or SharePoint by selecting from the dropdown options under Attachment. Click here to learn more.

Note: to use Webex on a mobile device, you will need to download both the Webex App and Webex Meetings App from either the Apple or Android store.

2
FILE

HI, I'M CLIPPY!

BTS invited me to this edition of the newsletter to provide you with useful Microsoft-related tips to help make collaborating simpler.

H

What can do?

ACCESS DOCUMENTS ANYTIME, ANYWHERE

Files (documents, presentations, pictures etc.) stored in OneDrive can be accessed on any device that can connect to VPN or on an InTune-managed device

To access your OneDrive or see what files have been shared with you via OneDrive, visit office.com and sign-in with your Berkley email address.

Alternatively, all users have a OneDrive folder on their company computer - open File Explorer and then click OneDrive to open.

Any files added under OneDriveWRB will be moved to the cloud.

SOUNDS GREAT,

What are some additional features of OneDrive?

MULTI-VERSION CONFUSION?

By storing in OneDrive, you can send a link out to multiple users and everyone can view and edit the same version of a document.

Gone are the days of sharing files via email, having multiple versions of the same file, and not knowing which is the correct one.

MANAGE FILE ACCESS AND PERMISSIONS

If a file is under your OneDrive, you can manage file permissions allowing other users view-only or editing privileges.

To secure a file under your OneDrive, you may also choose to remove users.

HAVE A MICROSOFT-RELATED QUESTION?

YOUR MICROSOFT ASSISTANTS ARE HERE TO HELP!

Send us an email at BTSTechTalk@wrberkley.com.

OCT 2022 Teams Events NOW LIVE Guest Access GUEST ACCESS You can invite non-Berkley participants to your meetings SEPT 2022 Voicemail in Teams Click either of the icons to learn more MICROSOFT ONEDRIVE MICROSOFT TEAMS LOOKING FOR MORE MICROSOFTRELATED RESOURCES? OCTOBER IS CYBERSECURITY AWARENESS MONTH ACTION STEPS EVERYONE SHOULD TAKE: Enable Multi Factor Authentication Use Strong Passwords Recognize and Report Phishing Update Your Software Click here to visit the official US Cybersecurity Awareness site

A:

Q: What could we find

A: Refereeing a soccer match I love doing a service to the community with a sport that I am passionate about. Bonus points, several of my coworkers share similar interest!

Incident or Request Click here to submit a ticket to the Service Desk Newsletter Feedback Let us know how you like our content! Have something you want to share or a specific topic for us to cover? Email us at: BTSTechTalk@wrberkley.com Frequently Asked Check out the catalog of information from desktop support to Webex App readily available at your fingertips! Contact Support Call the Service Desk at (302) 439 2000 option 1 BTS SUPPORT IS HERE TO HELP! Q: What are some of your favorite aspects about working on the support team? Learn more about the team that answers all your IT questions!
The relationships that I build for sure! ENOD MANZANO, SUPPORT ANALYST I
you doing on the weekends or in your spare time? YOUR BTS EXPERIENCE & SUPPORT TEAM featuring

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