Tech Talk Newsletter
April 2021 Edition
Right Team Right Technology Simplify
Trending Now Want to know what's new around BTS and Berkley?
PC Audio Tips Ever get frustrated with your desk phone? In this issue see how to turn Jabber into a phone and share your computer audio in Webex meetings.
Check out some of the things that are top of our mind and hopefully yours!
Webex Meeting Fun Tired of sitting through meetings? We have included some fun tools to use in Webex to spice your day.
The Network Team Meet the team behind the scenes keeping everyone connected. Check out all the services they provide to keep our workdays running smoothly.
BerkleyNet Thank you to BerkleyNet for being our spotlight this month! Learn a little about their business and what makes them an industry leader.
Simplify for You We're working on making it easier to get what you need. Check out the tips below to turn your PC into a phone and learn how to share computer audio in Webex meetings.
I Hear You Loud and Clear Webex: Share Computer Audio 2 - Click the arrow to open the "Optimization" menu. Select "Optimize for motion and video"
3 - Select which screen you wish to share.
1 - Select "Share"
Jabber: Using your PC as a Phone 2 - Click the arrow to open the "Device for calls" menu 3 - Select "Use my computer" to use Jabber asLunch a soft phone. info with and Learn
Keep an eye out for additional TBD
Select your desk phone to have Jabber control it. Select "Disable phone services" if you don't want to use phone services. 1 - Click "Call Settings"
Webex Frequently Asked Features Breakout Sessions - A lot of teams can use this to have smaller group discussion or brainstorming sessions. Check out more by clicking here! Mobile - The Webex Meetings smartphone app allows you to easily join & start meetings directly from your mobile phone. Click here for more info! Scheduling - Do this straight from Outlook when setting up a meeting.
Meeting Fun Virtual Background - You can add a virtual background before the meeting starts or while you are in a meeting .
Reactions - Use Reactions in Webex Meetings and Webex Events. Use these to express yourself during your meeting.
Share Content - Share content in Cisco Webex Meetings and Cisco Webex Events. Now everyone can see that important report.
Profile Picture - You can add a profile picture to your Webex account. Attendees will see this photo when you are in a meetings.
Need more help? Visit help.webex.com
Meet the BTS Network Team What do we do?
The Network team is responsible for designing, deploying, upgrading, monitoring and troubleshooting almost 1,000 pieces of equipment that provides the connectivity between employees and customer to the systems we use throughout the Berkley organization.
Data Center
Internet
AnyConnect
WiFi
Firewalls
Phones
Jabber
Access
Finesse
Webex
"Truly Local"
We're Here to Help
"Courage is the most important of all the virtues because without courage, you can't practice any of the other virtues consistently. "
Have an Issue? Call the Service Desk at 302439-2000 or email us at BTSProd@service-now.com
Check out our Knowledge Base We have a ton of information to help you get your problem solved. Check it out here.
-Maya Angelou
Submit an Incident or Request Click Here for our Service Portal.
Have something you want to share? Email Us! BTStechtalk@BerkleyCloud.mail.onmicrosoft.com