BTS Tech Talk - 2022 Year in Review

Overview

As we reflect on 2022, we wanted to take a moment to thank you for reading, engaging, and providing valuable feedback to us - ultimately making our communications to you better with each quarterly edition of BTS Techtalk.

Check out some of the metrics we saw this year from our readership (you!) in our Tech Talk Wrapped. We hope that we will continue to grow and partner with you as we enter 2023 and beyond.

Cheers to the new year!

Feel free to drop us a question or comment at BTSTechTalk@wrberkley.com.

Right Team. Right Technology. Simple and Secure.

YEAR IN REVIEW TECH TALK NEWSLETTER Issue Highlights OneDrive and Teams Training Dates . . . . 2 Vishing, Phishing, Smishing . . . . . . . . . . . 3 Shared Files in Webex . . . . . . . . . . . . . . . 4 BTS Support Team Feature . . . . . . . . . . . 5 Incident or Request Click here to submit a ticket to the Service Desk Newsletter Feedback Email us at: BTSTechTalk@wrberkley.com Contact Support Chat us from the Service Portal or call the Service Desk at (302) 439-2000 option 1 BTS SUPPORT IS HERE TO HELP!

2022

Q1 2022 Q2 2022 Q3 2022 Click the boxes to be taken to the registration page DID YOU MISS AN EDITION OF TECH TALK IN 2022? CLICK THE LINKS BELOW TO ACCESS PAST NEWSLETTERS WRAPPED TECH TALK 2 0 2 2 TOTAL # OF READS IN 2022 3289 CLICKS TO LINKED CONTENT 532 MINUTES SPENT READING 7 AN AVERAGE OF

The same applies to voice calls originating from people pretending to be a Berkley colleague. If you don’t recognize the voice of the caller or something seems ‘off’, follow the starred above If you get a text from a colleague asking if you "are available?" or asking for you to only "text them", before responding, reach out to the sender directly to check if this is legitimate. Be sure to reach out to them via a secure and confirmed channel, like WebEx, Teams, or their WRB email address. DO NOT reply to the text or use any contact information provided in the text - attackers often provide fake numbers or email addresses that they control. PHISHING PHISHING SMISHING SMISHING VISHING VISHING FRAUDULENT CALLS • FRADULENT EMAILS • FRADULENT TEXTS FRAUDULENT CALLS • FRADULENT EMAILS • FRADULENT TEXTS We've seen increases in VISHING, PHISHING and SMISHING attempts which relying on impersonating someone you may work - oftentimes asking you to purchase gift cards and to send them the activation codes WHAT SHOULD I DO? To learn more about any of these topics, check out these videos here DO NOT supply business or personal information if the other person is not verified.

FOLDER

In the desired Space, click Content and then select + Folder from Microsoft

A Webex pop-up will appear with a general overview, click Continue

You will be prompted to select a folder to link to the Space

Once you've found the folder, check the folder and click Select in the lower right corner

It is recommended to uncheck default file location box (see image)

If the box remains checked, all files shared in the Space will be uploaded to the linked folder - this can potentially cause confusion and duplicate files

Click within the box to be directed to Webex resources

1 2

LINK A ONEDRIVE OR SHAREPOINT

TO A SPACE See all of your shared content without leaving Webex

SUPPORT ANALYST I PIERRE CAMACHO

Learn more about the team that answers all your IT questions!

Q: What are some of your favorite aspects about working on the support team?

A: Some of my favorite aspects include the way we come together as a team to resolve issues as well as the way we communicate, advise, and teach each other.

Q: If you could compare yourself to any animal, what would it be and why?

A: I would compare myself to an ant - ants are hard workers, committed to working as a team, and often achieve very impressive results despite their small size.

GNED IT SERVICE PORTAL E NOW Simpler Homepage - Live Agent Chat - Call Queue Wait Times Click to visit now! YOUR BTS EXPERIENCE & SUPPORT TEAM featuring

Turn static files into dynamic content formats.

Create a flipbook