Q2 2022 EDITION
TECH TALK NEWSLETTER Right Team. Right Technology. Simple and Secure.
HIGHLIGHTS: Overview Welcome to the Q2 2022 edition of BTS Tech Talk highlighting what's new around BTS and Berkley. Here at BTS, our vision is Right Team, Right Technology, Simple and Secure. We hope that this newsletter reflects our team's work and highlights ways to simplify your everyday. Feel free to drop us a question or comment at BTSTechTalk@wrberkley.com!
Welcoming new additions to our leadership team BTS Support Team feature Coming Soon IT Service Portal New releases from Webex Whiteboarding within Microsoft Teams
WELCOME TO THE TEAM Brandon Lynch AVP, Enterprise Platform Services For the past 10 years, Brandon was an integral leadership role within Cigna's Enterprise Client Computing (ECC) organization. During his time at Cigna, he oversaw architecture, strategy and innovation, as well as endpoint centric services in addition to other responsibilities. Within the Infrastructure & Architecture organization at BTS, Brandon will be leading Enterprise Platform Services which includes Windows, Storage, Unix, and Directory Services.
Demetrius Eleftheriou Senior Director, Infrastructure Business Services For the last 6 ½ years, Demetrius led the Global Desktop Support and Print Management organizations at Cigna . He was responsible for support of all user devices and print services in addition to the unification and strategic direction of Desktop Support Services. Demetrius will lead the Strategy and Programs group within the Infrastructure & Architecture organization at BTS looking at asset management, project services as well as change management.
Ben Weiner Senior Director, Enterprise End User Services Ben may be a familiar face to some at Berkley. He joined Berkley in 2014 leading the operations team responsible for data center and service desk at Admiral Insurance. Prior, he led teams and held various roles within other companies in insurance, advertising, and law. Ben will oversee and lead the End User Services team at BTS focusing on the user experience related to end point technology and collaboration tools.
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YOUR BTS EXPERIENCE & SUPPORT TEAM Newsletter Feedback Let us know if you like our content! Have something you want to see? Something you love? Let us know at BTSTechTalk@wrberkley.com
CHASE MELVIN, TEAM LEAD Learn more about the team that answers all your IT questions! Q: What are some of your favorite aspects about working on the support team? A: I love helping end users and others, getting to fix computers, and learning new things everyday Q: If you were shipwrecked on a desert island but had all essentials. What other two items would you take with you? A: One, is not an item, but my dog Mika we already go everywhere together, and two, a radio with solar panel to play my 80's music. If I'm shipwrecked, I might as well have a good time!
J U L Y
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IT SERVICE PORTAL Simpler Homepage Live Agent Chat Call Queue Wait Times
CAN DO THIS
ENGAGE YOUR AUDIENCE WITH POLLS THROUGH SLIDO (APP) Slido is an application integrated with Webex - as a meeting host, you have the ability to open and use Slido during a meeting by clicking Apps located in the bottom right of any Webex Meeting To create a poll before a meeting, go to www.slido.com and click Log in with Webex and type in your Berkley email address From your Slido dashboard, you can click New Slido in the upper right to create new polls for upcoming meetings and webinars
Downloading poll results and Q&A are also available from the sidebar
CAN DO THAT Click each icon below to learn more!
Additional Links and Resources Click any of the icons to learn more about Webex or Microsoft Teams and OneDrive
RESIZE CLOSED CAPTIONS Users can now change the size of the closed captions (CC) box to show more or fewer lines
BTS WEBEX FAQ
FRENCH, GERMAN, SPANISH For meetings, the host can now select the spoken language (transcription) in four different languages: French, German, Spanish and English
WEBEX HELP
MICROSOFT ONEDRIVE
FROM DESKTOP TO MOBILE Users can join meetings from their desktop and scan a QR code using their mobile device to move their meeting to the phone without disrupting or disconnecting the meeting
MICROSOFT TEAMS
To use Whiteboard, you will need to install the Whiteboard app to the desired channel within Microsoft Teams For application install instructions, please click here to learn more
DO MORE
STICKY NOTES & NOTE GRIDS Get and keep organized by sorting stickies by colors or use note grids
40+ NEW TEMPLATES Select from templates to assist with strategy sessions, brainstorming, project planning and so much more
REACTIONS Choose from 8 different reactions to easily communicate your thoughts and ideas
Wh boa
hite ard
To learn more about all things Whiteboard (app): visit Microsoft's Whiteboard blog here
WITH TEAMS
DRAW MODE Express your thoughts or annotate on other's ideas with inking tools that give users the ability to write, draw, highlight and more LINE STRAIGHTENING To activate automatic straight lines, press the shift key when you draw SHAPES Use shapes to start a flow chart or create your own diagram basic lines, shapes, and arrows can be added with a few clicks
WE'RE HERE TO HELP! Contact Support Call the Service Desk at (302) 439-2000 option 1 or email us at BTSProd@service-now.com
Frequently Asked Check out the catalog of information from desktop support to Jabber readily available at your fingertips!
Incident or Request Click here to submit an Incident or Request ticket to the Service Desk