Tech Talk Newsletter
March 2021 Edition
Right Team Right Technology Simplify
Trending Now Want to know what's new around BTS and Berkley?
Collaboration Tools We've mastered working from home. Now let's look at mastering all the tools that help us be successful! Check out this issue's Collaboration quick guide.
Check out some of the things that are top of our mind and hopefully yours!
Meet Outlook 2019 Tired of sifting through a ton of emails? Outlook 2019 has you covered. The Focused Inbox will do the work for you and separate out the mass emails from the things that are specially for you.
Microsoft Teams Many of you have asked, and we heard you. We've included a Teams page in this newsletter with lots of information and training around how to use this new collaboration tool.
Spotlight: Berkley Canada Thank you to Berkley Canada for being our spotlight this month! Learn a little about their business and what makes them "Truly Local."
Simplify for You We're working on making it easier to get what you need. Wondering what to use Teams for versus our other tools? We've got a cheat sheet for you.
Collaboration Tools Teams
Sharepoint
Internal video and voice calls as well as chat Host meetings with Berkley employees Securely share files and posts with a defined group Fun feature: Have some fun sending GIFs to each other
Great for when you want to get info out to a broader audience Often used as company intranet Can be used by teams to share knowledge, documents, etc... Fun feature: Easily control your content
Jabber
Webex
Make calls both internally and externally to outside parties Video calls with Berkley employees Internal chat tool and voicemail Integrated with your Berkley phone number can replace your desk phone Fun feature: You can set alerts to tell you when someone becomes available
Ideal for video meetings with internal and external participants (non-Berkley people) Cloud based - can be used off of VPN and on mobile devices Easily set up meetings in Outlook with Webex Fun feature: You can use reactions during meetings - need to raise your hand? No problem.
Coming Soon Keep an eye out for additional tools coming with Office 365. Yammer One Drive for Business
We're rolling out Outlook 2019
And we're Focused on YOU!
Organize emails more efficiently Your most important email messages are on the Focused tab
The rest remain easily accessible— but out of the way —on the Other tab.
Separates your inbox into two tabs
Focused Tab
Other Tab
Right click the message you want to move
Right click the message you want to move
If you want only the selected message moved, select Move to Other
If you want only the selected message moved, select Move to Focused
If you want all future messages from the senders moved, select Always Move to Other
If you want all future messages from the senders moved, select Always Move to Focused
You can turn your Focused Inbox on/off
In Outlook Select the View Tab
Select Show Focused Inbox
Meet the BTS Collaboration Team What do we do?
We concentrate on providing collaborative products that help make you more productive.
Mobile Email
Collaborate
Outlook
Sharepoint
Faxing
Exchange
O365
Office 365
MS Teams Protection
Company Spotlight: Berkley Canada "Truly Local"
Berkley Canada is a boutique Specialty and Accident, Health & Travel Insurer that delivers exceptional expertise and service to our broker partners and insureds in the Canadian market. Berkley Canada is one of the fastest growing niche specialty carriers in Canada, having more than doubled in size and improved our combined ratio by over 40% in the past five years. Through internal fronting partnerships we continue to expand the Berkley offering to the Canadian market place. We provide underwriting expertise and solutions for:
Deep expertise in our chosen niches 100% decision making authority for underwriting & claims settlement Ability to write U.S. Sales & Operations Full suite of specialty coverages; ability to round out accounts Primary and Excess capabilities Appetite and capabilities to write and add value for Programs Rapid renewal option for the majority of our small business Target accounts between $10K - $200K+ in premium Offices in Toronto and Montreal
We're Here to Help
Have an Issue? Call the Service Desk at 302439-2000 or email us at BTSProd@service-now.com
“Here comes the sun, and I say, It's all right.” -The Beatles
Check out our Knowledge Base We have a ton of information to help you get your problem solved. Check it out here.
Submit an Incident or Request Click Here for our Service Portal
Have something you want to share? Email Us!