Mopar Masters Guild Magazine November - December 2022

From the Desk of MMG President Joe McBeth

Happy Holidays

Happy Holidays Everyone!

I hope you have finished all your holiday shopping and are gearing up for events with family & friends this holiday season. This is a special me of year that gives me to reflect on everything we have accomplished over the last year and be grateful for all we have.

Another very exci ng event that is just around the corning is our next annual Mopar Masters Guild annual mee ng at NADA 2023 in Dallas

It will be here before you know it.

We have several days of mee ngs and fun events scheduled and hope you are all making plans to a end. Our guild was formed with the mo o of “The exchange of informa on by like-size dealers in a non-compe ve environment”.

With all the changes we have experienced over the past year, now more than ever we should be collabora ng on ideas to help grow our business and maintain profitability.

We have many of our suppor ng vendors that will be a ending our annual mee ng and presen ng to our group over the days of our mee ngs. This is a great me for us to interact with each other on ideas to help us all grow our business as well as gain efficiencies in our day-to-day opera ons.

Mopar execu ves will also be visi ng us during our mee ngs to discuss with our group, plans for 2023. There are exci ng things coming with the launch of the bProAuto parts line.

We have more informa on on the mee ngs along with the tenta ve schedule of events in this edi on of the newsle er. Please make your plans now to a end if you have not already. I look forward to seeing you all in Dallas, TX

If you are interested in joining the Mopar Masters Guild, please visit their website to see if your dealership qualifies to become a member. h ps://moparmastersguild.com/membership/

Joe

Joe McBeth - jmcbeth@thedallaspdc.com

President - Mopar Masters Guild - Parts Director - Dallas DCJR

Mopar Masters Guild I nerary – NADA 2023 (Tenta ve)

31st Annual Mopar Masters Mee ng

The Hotel Crescent Court 400 Crescent Ct, Dallas, TX 75201

Tuesday, January 24th, 2023

Arrive in Dallas

4:00pm Check-in - All rooms should be ready and available for check in at Hotel Crescent 6:00pm - 8:00pm Meet & Greet - Welcome Gathering will be held at the Hotel Crescent Court Beer, wine and light appe zers - Meet in the Lobby at 5:30pm

All Mee ngs held in The Crescent Ballroom Lunches & Breaks held in The Garden Room

Wednesday, January 25th, 2023

7:00am - 7:45am Breakfast - The Garden Room

7:45am - 8:45am MMG Discussions - The Crescent Ballroom

Opening Comments - MMG President Joe McBeth Mee ng Comments - MMG Vice President Cody Eckhardt

Secretary’s Presenta on of Minutes - Jim Jaegar Treasurers’ Report - Chris Hojnacki Commi ee Reports

Guild Business Old/New

8:45am - 9:00am Break

9:00am - 10:00am MMG Discussions Con nue

10:00am - 10:15am Break

10:15am - 12:00pm MMG Discussions Con nue

12:00pm - 12:45pm Lunch - The Garden Room

12:45pm - 1:45pm MMG Discussions Con nue

3:45pm - 4:00pm Break

4:00pm - 5:00pm MMG Discussions Con nue

5:00pm Adjourn Day 1 Mee ng

Wednesday Evening - Explore Dallas

Thursday, January 26th, 2023

11:00am – 1:00pm Ladies Brunch - Mercat Bistro

Transporta on will be provided. Meet in the hotel lobby at 10:40am.

Leaders in the Sale of Quality Mopar Parts

Thursday, January 26th, 2023

7:00am - 8:00am Breakfast - The Garden Room

8:00am Mee ngs - The Crescent Ballroom

8:00am - 8:45am Vendor Presenta on - AER Sales

8:45am - 9:00am Break

9:00am - 9:45am Vendor Presenta on - Reynolds & Reynolds 10:00am - 10:15am Break

10:15am - 11:00am Vendor Presenta on - CDK Global 11:00am - 12:00pm Mee ng with Mopar

12:00pm - 1:00pm Lunch with Mopar - The Garden Room

1:00pm - 2:00pm Vendor Presenta on - OEConnec on 2:00pm - 2:15pm Break

2:15pm - 3:15pm Vendor Presenta on - Snap-On Business Solu ons 3:15pm - 3:30pm Break 3:30pm - 4:30pm MMG Discussions Con nue 5:00pm Adjourn Day 2 Mee ng

Thursday Evening, January 26th, 2023

Annual MMG Cocktail Recep on

7:00pm - 10:00pm The Backyard - Transporta on provided. Meet in hotel lobby at 6:30pm

Friday, January 27th, 2023

7:00am - 8:00am Breakfast - The Garden Room

8:00am - 8:45am MMG Discussions - The Crescent Ballroom 8:45am - 9:00am Break 9:00am - 9:45am MMG Discussions Con nue 9:45am - 10:00am Break

Tier 2 Vendor Fair - The Crescent Ballroom/The Garden Room

10:00am - 10:30am Endeavor Business Media - FenderBender/Ratchet & Wrench

10:30am - 11:00am Katzkin Leather

11:00am - 11:30am Dominion/Ac vatorDS

11:30am - 12:00pm TBD

12:00pm - 12:45pm Lunch - Tier 2 Vendors Invited

12:45pm - 1:45pm MMG Discussions Con nue

1:45pm - 2:00pm Break

2:00pm - 3:15pm MMG Discussions Con nue

3:15pm - 3:30pm Break

3:30pm - 5:00pm MMG Discussions Con nue 5:00pm Adjourn – End of Mopar Masters Guild’s 2023 NADA Mee ng

Saturday, January 28th, 2023 - NADA Conven on/Leave for Home

Hope to see everyone in Las Vegas, Nevada for NADA 2024

The exchange of information by like sized dealers in a non-competitive environment.

Mopar Masters Visits Elite Extra

The Mopar Masters Guild & Elite Extra recently met at the home office of Elite Extra in Eau Claire Wisconsin. The guild commi ee members in a endance were Joe McBeth from Dallas Dodge Chrysler Jeep Ram,

jnacki

The day and half mee ng was full of great exchanges of ideas and the commi ee learning of new features and benefits that Elite Extra is launching and adding to their great suite of so ware for delivery dispatch and route op miza on as well as fleet management tools using vehicle telema cs.

Our first day started with a tour of the newly constructed Elite Extra office building that houses all of their employees from so ware development, support staff and sales. The building is beau ful and every aspect of it is state of the art.

Chris Ho-

from Milosch’s Palace, Alan Yancey from Hayes Chrysler Jeep Dodge Ram, Steve Anderson from Tonkin’s Parts Center and Steve Hofer from Park Chrysler Jeep

Leaders in the Sale of Quality Mopar Parts

The facility includes many features that are conducive to employee sa sfac on and engagement. Features like a basketball court, workout facility, a golf simulator, a theater type atrium to accommodate mee ngs and an in house lounge! Elite Extra has a culture that insures great employee engagement and they are the best in achieving a work/life balance that we all strive to achieve.

A er our tour, we started our day with a message from the President of Elite Extra, Jim Ward. Jim thanked us all for the great rela onship the Mopar Masters Guild has had with Elite Extra, and the many great ideas that have come from our mee ngs to help improve their products for use in our daily opera ons in our parts departments.

The mee ng moved in to the discussion of their newest addi on to their so ware program to assist dealer’s with a major pain point for us. Returns tracking and processing. Parts returns have been a long ignored process for most dealers that have always been a source for dissa sfied customers and parts inventory issues. This new feature will solve these problems for every dealer that decides to use this so ware. Both the customer and the dealer can see at any me the tracking and the status of any return when processed through their system. The Returns management program is not dependent on Elite Extras dispatch and rou ng so ware and can be u lized as a stand-alone program. Be on the lookout for more news on this new feature.

The exchange of information by like sized dealers in a non-competitive environment.

A er our lunch, the mee ng discussion turned to the great feature, Delivery Network. Delivery Network uses crowd sourced delivery services such as Ly , Uber, or companies like Roadie for large or oversized orders. This feature allows dealers to make deliveries to customers without the need for a full me driver assigned to a route or to fill in when a route is overloaded or a driver is out for some reason. Although this feature has been available for some me, it is much improved as more companies are ge ng on board with delivering more than “people”. The examples we saw for delivery rates for on demand orders were much be er than what you may be thinking.

A er our day one por on of the mee ng Elite Extra treated us to a great evening in their awesome new inhouse bar aptly named the “Last Mile Lounge”. We had a catered dinner while enjoying cra beer and wine while listening to some tunes from a two-man group playing acous c guitar and singing some of our favorite songs. All employees were invited and it gave us all a chance to get to know each other be er.

Day two of our mee ng was a half-day discussion covering various features of Elite Extras so ware, Elite Extra Manager app. This app allows managers or other designated employees to view and act on certain cri cal items to our opera ons such as missed delivery mes and return approvals and you can even use it to dispatch routes all on your smart phone.

Mopar

Mopar Masters Meet with OEConnection

On Monday, October 17th, The Mopar Masters OEConnec on Commi ee met with our friends from OEC and had a great dinner and great me as usual.

We laughed, discussed alligators, hurricanes, Covid, and the current goings- on of the auto industry as we caught up in general. As always, it was great to see our old friends.

OEConnec on first partnered with the Mopar Masters Guild in 2000 and have been loyal partners ever since. We truly appreciate the long-las ng friendships and camaraderie of this group and always enjoy our me together catching up and brain-storming about the latest and greatest solu ons that their team has to offer.

A big THANK YOU to Jon Palazzo and his team for the hospitality and allowing us to give our input and share ideas and feedback on the wonderful products you have to offer that make our lives at the dealership run a li le smoother and smarter.

Back in 2000, OEMs were facing a huge hurdle selling parts into dealerships, mechanical shops, and collision shops. Every transac on was handled manually, either by phone or fax, which le the market desperate for a faster, more efficient way to do business.

That’s when four major auto players- GM, Ford, Chrysler, and Bell & Howell (now Snap-on Business Solu ons) – formed OEC. In 2001, CollisionLink was launched, the first e-commerce tool for shops to buy OE parts from dealership suppliers.

Leaders in the Sale of Quality Mopar Parts

Today, OEC is how everyone in the vehicle parts and repair lifecycle gets their job done more easily. Suppliers, repairers, manufacturers, insurers, and fleets all use their technology and data services to connect with each other and get vehicles back on the road safely.

Please visit oeconnec on.com if you haven’t already. This site will give you an overview of the many resources and solu ons OEConnec on has to offer. Also, feel free to reach out to nearly every one of the Mopar Masters Guild members who uses at least one of these innova ve products.

Submi ed by Susan McDaniel - Bill Luke DCJR

The exchange of information by like sized dealers in a non-competitive environment.

Mopar Masters Meet with Reynolds & Reynolds

Welcome

to sunny Florida!

The annual Reynolds & Reynolds mee ng for 2022 was held October 19-22 in the beau ful city of Wesley Chapel, Florida.

Represen ng your MMG Commi ee for this mee ng were: Rick Cutaia, Rick Hendrick DCJR; Kent Cogswell, Jack Phelan DCJR; Joe Handzik,Be enhausen Automo ve and Randy Rogers, Huffines CDJR Plano.

As we all began to arrive, we were treated like VIPs by the Reynolds & Reynolds team: Jason Sideris - Vice President of fixed opera ons product planning; Chris Mejia - Product Manager; Jeff Adams - Manager of Sales and Marke ng Training and Anton Wehrman - Product Manager.

As we usually are, we were amazed by Jason and his team and their ability to always go above and beyond with their incredible knack for amazing hospitality. A er some great socializing, we all re red for the evening, excited and looking forward to day one of the meeting.

Leaders in the Sale of Quality Mopar Parts

On day one, we all arrived at Tampa Bay Spor ng Clays, for some team building. As part of the exercise, we switched it up a li le and I captained “Team Reynolds” and Jason captained “Team Mopar”. With a one-point lead, I led “Team Reynolds” to a victory. It was a day of fun and camaraderie, but we also learned about firearms and firearm safety. All in all, a very successful day!

A er a day of fun and firearms, day two was me to gather with Reynolds & Reynolds and learn more about what they have going on and how to apply it at work. We arrived at the brand new SPG facility in Tampa and were given the VIP tour. WOW! This new facility is FIRST CLASS, with every a en on given to detail! New enhancements are coming out with every new version of Ignite. I am using it every day in my department, and the more I use it, the more I love it. I am really liking the features of the hyperlinks and the ease of repor ng.

A er our mee ng and tour, we were invited to a end the Grand Opening ceremony of the new SPG facility. Jason and his rockstar team got together and executed an amazing first-class event! The ceremony was a ended by the Reynolds & Reynolds CEO, Tommy Barras, and other execu ves of Reynolds & Reynolds. It really was a grand event, and a great way to end our Reynolds & Reynolds mee ng for 2022.

The exchange of information by like sized dealers in a non-competitive environment.

Submi ed by Rick Cutaia Rick Hendrick DCJR

Mopar Masters Guild Meets with Snap-On Business Solutions

On Sunday, October 16th, our Mopar Masters Commi ee for Snap-on Business Solu ons journeyed to Akron, Ohio to meet with our Guild partners at Snap-on.

Our MMG Commi ee was represented by Susan McDaniel, Bill Luke DCJR; Dan Hu on, Tom O’Brien CDJR; Cody Eckhardt, Larry Miller Auto Group and Chris Hojnacki, Milosch’s CDJR.

We had a fantas c dinner at a local winery. The scenery all around us was amazing, but not as amazing as our hosts. Snap-on first partnered with the Mopar Masters Guild in 2000 and have been loyal partners ever since. We truly appreciate the long-las ng friendships and camaraderie of this group and always enjoy our me together catching up and brainstorming about the latest and greatest solu ons that their team of experts has to offer.

A big THANK YOU to Ken Satz - Sr. Director Product & Program Management; Nick Sposet - Technical Product Manager; Milton Revmatas – Senior Product Manager and Dan Stedem – Global Accounts Manager, for their hospitality and allowing us to give our input and share ideas and feedback on the wonderful products you have to offer that make our lives at the dealership run a li le smoother and smarter.

Snap-on was founded in Milwaukee, Wisconsin in1920 and moved to Kenosha, Wisconsin in 1930. With 12,800 associates worldwide and serving customers in over 130 countries, Snap-on is truly a global company.

Snap-on Business solu ons is headquartered out of Richfield, Ohio has 16 offices and employs over 800 associates worldwide.

Leaders in the Sale of Quality Mopar Parts

Snap-on Business Solu ons provides a wide range of solu ons for the a ersales market, including electronic parts catalogs, authoring and publishing tools, advanced diagnos c tools, equipment programs, and e-commerce solu ons.

Please visit sbs.snapon.com if you haven’t already. This site will give you an overview of the many resources and solu ons Snap-on has to offer. Also, feel free to reach out to nearly every one of the Mopar Masters Guild members who uses at least one of these innova ve products.

The exchange of information by like sized dealers in a non-competitive environment.

Submi ed by Susan McDaniel - Bill Luke DCJR

The View From My Office

With Kat Monteiro

The View From My Office for this edi on of the Mopar Masters Guild Magazine is quite spectacular!

Rick and I have been at our house in Albion on the Mendocino Coast since Thanksgiving. We will sadly depart here and go back to Southern California a er Christmas. It has been so nice to have the opportunity to spend more than a week here. Re rement life is good. We have enjoyed sunny days with clear blue skies and crisp cool temperatures. We’re finally ge ng a chance to wear jackets and sweatshirts! Waking up every morning to see the ocean is such a blessing and just really soothes the soul. We have had some stormy rainy days, which I also loved because I do love the rain and we just don’t get this kind of rain at home. We have gone on some nice walks, met some more local people, and just enjoyed the quiet way of life here. Rick is s ll working part me remotely so he s lls gets on his laptop every day, but it’s not too hard to work when you are at a place like this! He is thankful to s ll be working and it is definitely helping with our transi on into re rement. And he really does enjoy what he is doing. It’s good for him to have something to do every day.

Rick has played some golf, which always makes him happy! One day I rode along with him and on the back 9 we hooked up with another player who just so happened to be the former Fort Bragg Mayor! I think he served 3 terms and now he is re red but s ll sits on the City Council. The small world that it is, we find out he is from Solana Beach which is in San Diego and close to where we live. He went to the Bay Area for work, ended up here for a smaller job and decided to stay. He was a play-by-play radio announcer for high school football and he announced games for my high school in Lake County and we actually knew some of the same people!! And did I men on he is a big Mopar fan! He drives a gold 1968 Plymouth Satellite! So of course he le with a new sleeve of Mopar golf balls! So random!

Leaders in the Sale of Quality Mopar Parts

One of our highlights was the day when Rick walked in the back door with a paper sack filled with warm, freshly baked sourdough bread! Our neighbors own a restaurant here in Albion called The Ledford House and they bake their own bread for the restaurant in a big pizza style oven heated with burning wood logs they have in their backyard. The neighborhood never smells be er than on bread baking day!! Tony always graces me with a loaf when we are here. I feel so honored! If any of you are ever in this part of the country please make The Ledford house a dinner stop on your i nerary.

Well it is that me of the year when the buzz is all about NADA! This is the first year we are not making plans to go. (insert sad face here). It feels really strange not to be cha ng with the other women about what kind of adventures we should go on. I will truly miss a ending. I look forward to seeing pictures and hearing about all the fun y’all have. And for NADA to be back in Dallas,Texas! My first NADA was Dallas, it was the last year they had it there. That was in 1992, 30 years ago! So a er a ending every show for 30 years it is hard to believe we are not going! The great thing about the Mopar Masters Guild is that everyone who has been involved with the group is always welcomed back, so I know that we will once again plan on joining in on the fun in the future.

On the topic of NADA I wanted to throw out some trivia just in case there is anyone out there that does not know what NADA is all about.

NADA stands for Na onal Automobile Dealers Associa on. NADA was founded in 1917. It was composed of 30 dealers who went to Washington to oppose a luxury tax on vehicles, and they were successful! They have over 16,000 members and con nue to work on their behalf with all branches of government, car and truck manufacturers, the media and the public.The first NADA conven on was in Chicago in 1918 and has hosted an annual conven on for more than 40 years.

Now see if this doesn’t bring back memories of COVID - in 1943 the conven on was canceled because of a temporary ban on gatherings of 50 or more people! NADA was not able to hold the next conven on un l 1947 when they held it in Atlan c City, New Jersey where they had 6,500 a endees who represented 32,000 member dealers. They are expec ng 25,000 people at the Dallas show.

In 1933 NADA published its first Official Used Car Buying Guide. They have since sold this to JD Powers. What is a NADA show you might ask? The NADA Show offers a full program of innova ve products, emerging trends and networking opportuni es for all areas of your dealership.

NADA is the largest and most pres gious automo ve industry event of the year. They feature prominent keynote speakers, educa onal workshops, dealer/manufacturer franchise mee ngs, and more. Each show features hundreds of exhibitors offering cu ng-edge products and services for every department in your dealership. Over 600,000 square feet of exhibits and 500 plus exhibitors. (and for us ladies that go way back - lots of trinkets and trash to be collected and hauled back home in the extra suitcase we brought along. Or in Paul Allred’s case, extra boxes - no ce the ‘s’ on the end of box - packed up and sent home by UPS!)

Sadly the trinket department has been downsized, now it is mostly pens, note pads, candy, stuff like that. But boy did we ever collect some fun stuff! So there you go! I hope you learned something new! I hope all of you have a great me in Dallas at the NADA Conven on! I will miss you!

The exchange of information by like sized dealers in a non-competitive environment.

On a sad note I would like to menon the passing of John DePauw. John was a long me employee at Jack Powell CDJR. He was one of our premiere mechanics. He started out working for Jack Powell Sr. at the age of 19 in 1969. He spent his whole career with the Powell family. When he gave up the full me mechanic jobs he served as the shop foreman for the service department. I believe it was 2018 he decided to work 3 days a week and try part me, but there were days he was supposed to be off but he came in anyway! At this point he was almost 70 years old. He just couldn’t stay away. The thing that finally forced him to re re was COVID in 2020. He was in his 70s when COVID hit and it was his best interest to stay home. The good thing was now he finally had me to finish his project car - a 1968 Dodge Dart GTX. Cars and being a family man were his passion. For me he was always a bright spot in the world at Jack Powell. He always had a smile and greeted me happily. We had some great conversa ons. And he really knew his cars. I remember having trouble with my Pacifica and none of the mechanics working on it could seem to figure out this noise. So one day I drove up and I saw John in the service drive and I called him over to my car and told him there was this noise, so he hopped in the car and said let’s take a ride. We were not even out of the parking lot when he said ok turn around I know what it is! He was amazing! Unfortunately his health started to decline and his lungs gave out on him. He was just 73 years old. He will be missed by so many people and his family.

When someone passes we always have this feeling of sadness and loss but more than anything I think it reminds us to let the people in our lives know we love them, and to give hugs and kisses more o en. So for everyone who is reading this please take a moment and go hug a loved one or a friend and make that call to someone who lives afar and let them know you are thinking of them.

I want to wish all of my faithful readers and their families a very Merry Christmas and I hope that the New Year brings happiness and good fortune. Enjoy this holiday season. A er all, it’s the most magical me of the year.

Leaders in the Sale of Quality Mopar Parts

2022 Mopar Service & Parts Business Conference

On November 9th,10th, and 11th The Western States Business Conference was held at Planet Hollywood in Las Vegas, Nevada.

It had been four years since we had last met.

Shannon Chaffin, Senior Manager Service and Parts, West Business Center, Nate Igielinski, Senior Manager Service and Parts, Denver Business Center, and Gabriela Roman, Senior Manager Service and Parts, California Business Center all did a fantas c job pu ng this event together. A big THANK YOU to all of them.

There were over 350 dealers and managers represen ng over 250 franchises from 21 states. It was so nice to see everyone again!

We met in the Criss Angel Theater to hear guest speakers from The Ritz Carlton talking about their Culture of Excellence, Difficult Conversa ons by Jay Johnson, Inspiring and Leading in Unprecedented Times by Jason Dorsey and a story about an incredible journey by Brendon McDonough (the only surviving Hotshot from the Yarnell Hill Wildfire).

It was so great to hear from all these speakers. They were all so inspiring and each one really gave us something to take back with us whether it was regarding customer service skills and techniques, behavioral differences among the genera ons, or a story to bring us all to realize there is always someone out there who is going through a struggle worse than our own and that we are all in this together.

Jim Sassorossi, Head of Technical Service Opera ons (The Coach) gave a great presenta on as well. His team is truly there to support us in any way they possibly can. See it, Believe it, Execute it, Enjoy it. Choice not chance determine our futures.

There were 85 vendors with exhibits to help us all in our businesses in some way. Just to name a few…AER, CDK, Reynolds and Reynolds, Endeavor Business Media, Katzkin Leather, OEConnec on, and Ac vator Dealer Solu ons.

It was very informa ve to visit all these vendors who bring so much knowledge and support to our businesses. The Vendor Fair was also a great place to visit and catch up with old friends and make new ones as well.

The exchange of information by like sized dealers in a non-competitive environment.

Networking is KEY. We learn so much from the guest speakers, the parts and service breakout sessions, and the latest news in the business but the knowledge that we gain from each other is priceless.

We are already looking forward to 2024 when we can all get together again and share our success stories. I’m sure there will be a lot of them.

A good me was had by all.

Submi ed by Susan McDaniel - Bill Luke DCJR

SalesRepCOCellPhonePositionEmailTerritory

Steve DewarAER469-556-7391National Program Manager

stevedewar@aermfg.com National

Bill IvyAER925-334-0758Business Center Lead billivy@aermfg.com MA, NE, SW, SE GLBC’s

Jason EvansAER503-894-1641Business Center Lead jasonevans@aermfg.com CA, West, D, MWBC's

Adam AtoigueFJE704-421-3119Sales Representative aatoigue@fred-jones.com FL

Adam CarrollAER303-434-8596Sales Representative adamcarroll@aermfg.com CO, NM, WY

Aldo ScaliseAER724-698-3311Sales Representative aldoscalise@aermfg.com PA, WV, VA

Bobby ScaliseAER571-215-5363Sales Representative bobbyscalise@aermfg.com MD, DE, PA, VA

Derek WilliamsAER972-489-4804Sales Representative derekwiliams@aermfg.com TX-Dallas

Dirk KruiswykAER206-487-6054Sales Representative dirkkruiswyk@aermfg.com WA, OR

Don CoyAER916-634-8685Sales Representative doncoy@aermfg.com NO California, NV

Eric StracenerFJE480-861-9414Sales Representative estracener@fred-jones.com AZ, NV, NM

Evan PruittAER513-596-3188Sales Representative evanpruitt@aermfg.com OH, IN, KY

Frank DemmaAER816-728-4970Sales Representative frankdemma@aermfg.com IL, WI

Andrew GoldsteinAER857-272-9405Sales Representative andrewgoldstein@aermfg.com MA, NH, ME, RI, VT

James KammerdienerFJE678-848-4257Sales Representative jkammerdiener@fred-jones.com GA, SC

Jay GulickFJE661-440-8417Sales Representative jgulick@fred-jones.com L.A. NORTH

Joe TommieFJE205-542-6249Sales Representative jtommie@fred-jones.com AL, FL, TN, KY

John GutkowskiAER973-919-3901Sales Representative johngutkowski@aermfg.com CT, NY

John MarchianoAER201-965-1422Sales Representative johnmarchiano@aermfg.com NJ, PA

Keith BennettFJE985-789-2704Sales Representative kbennett@fred-jones.com OK, ARK, NO TX

Keith BennettFJE985-789-2704Sales Representative kbennett@fred-jones.com MS, LA

Kelvin KnaffAER816-918-4401Sales Representative kelvinknaff@aermfg.com KS, MO, NO ARK

Kristine RettosFJE704-450-5476Sales Representative Krettos@Fred-jones.com NC, VA, TN Pat O'BrienAER651-767-2062Sales Representative patobrien@aermfg.com MN, NE, ND, SD, WI, IA

ID, MT, WY

scottshields@aeermfg.com IA, IL, MO, IN

Leaders in the Sale of Quality Mopar Parts

AER SALES INC. YOUR MOPAR POWERTRAIN EXPERTS

Did you know AER….

1. Has 30 Powertrain Sales experts to help you with all your Powertrain needs.

2. Aerorders.com allows you to check availability, print invoices or credits, and provide order tracking information.

3. Does not require an allowance or offsetting order to return product purchased within the last 12 months. (Item must be a current part number in sellable condition)

4. Offers a no-cost dropship program. We will ship directly to your customer from one of our 30 warehouse locations.

5. Provides quarterly incentives to encourage dealers to stock powertrain and related parts.

6. Offers over 16 product and sales educational classes at no cost to the dealer.

The exchange of information by like sized dealers in a non-competitive environment.

Leaders in the Sale of Quality Mopar Parts Your Service Department Should Be a...

The exchange of information by like sized dealers in a non-competitive environment.

Source of Tranquility

Nothing puts a Service manager’s mind at ease like a smooth-running Service department. But what if your customers could not only benefit from that efficiency, but contribute to it? With service tools from CDK Global, they can. Features like online scheduling, electronic approvals and repair status updates empower customers to play a direct role in their service experience. That makes for a better experience for them, and higher profits for you. How soothing is that?

SEEKING GREATER EFFICIENCY?

How

THIRD PARTY DELIVERY REIMAGINED: THE DELIVERY NETWORK MODEL FOR 3PL

to Best Deliver With

Fleets Like Lyft, Uber, DoorDash & More

Third party logistics (3PL) has taken the logistics industry by storm and has uprooted the way we think about delivery operathe last few years, outsourcing logistics functions has become a In the last mile, recent tech advancements have paved the way

on demand delivery services for companies looking to deliver their products. This concept has grown in popularity over the past few years as consumer delivery demands have skyrocketed while staff and driver shortages have worsened. This form of 3PL has helped companies bridge this gap and offer more streamlined of delivery apps such as DoorDash, Uber Eats, Postmates, and

more in the restaurant industry. However, third party delivery is gaining popularity outside of food delivery, and industries are now using outsourced providers to deliver products like auto parts,

This concept has proven to be a brilliant way for companies to get products to their customers even when their internal delivery resources may be lacking. But is the outdated implementation of third party delivery—where companies partner directly with a single third party provider—the best form of this innovation? Is there a better model out there for third party delivery that limits the drawbacks of this approach? -

mentation of third party delivery during the Covid-19 pandemic:

[CASE STUDY]

Third Party Food Delivery During Covid-19 SETTING THE SCENE

At the height of the global pandemic in 2020, lockdowns spread throughout the world, and restaurants were placed in an impossible situation. These already tight-margin businesses were forced to close their dining rooms, and consumer spending at their restaurants dropped by 29% (Marchesi, 2022). At this rate, Covid-19 was becoming an existential threat for many restaurants.

Third party delivery through online platforms like DoorDash, Uber

WRITTEN BY: COLTON WARD | ELITE EXTRA

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Eats, etc., was the saving grace these businesses needed to

menu items easier than ever before. Restaurants even saw delivery revenue growth during this time of uncertainty and economic turmoil (Ahuja, 2022). These platforms became so popular during the pandemic and beyond that online ordering grew 300% faster than in-house dining in 2021 (Fundera, 2021).

they were serving. One such case involved an antitrust lawsuit where a collection of popular delivery apps were accused of -

delivering through other platforms, direct delivery, takeout, or din-

two popular third party delivery apps for “deceptive and unfair tactics” that harmed restaurants during the pandemic (Robertson, 2021). These tactics included falsely advertising delivery services without restaurant consent, charging customers misleading fees, and hiding additional delivery costs.

Though third party delivery was an ingenious way for restaurants to reach their customers outside their dining rooms and provided an improved customer experience for purchasing food, it proved to be an unsustainable and harmful practice for many businesses.

WHAT CAN WE LEARN?

As convenient as it would be to mark this experience as a failed experiment for this delivery model, its impacts are too extensive to be ignored. In the restaurant industry, the online food delivery

On the surface, this case appears to be a massive win for the third party delivery concept: restaurants, unable to reach their

Meanwhile, customers who were barred from visiting their favorite restaurants could order and receive their food more easily than ever before.

Unfortunately, our story doesn’t end here.

THE FAILURES OF THIRD PARTY DELIVERY

As stated above, many restaurants saw growth in their delivery

(Statista, 2022). This means third party delivery isn’t going anywhere, and restaurants will have to continue relying on delivery apps to service customers ordering online.

Beyond the restaurant industry, consumers are increasingly purchasing their products online and are expecting fast, reliable

delivery apps have once again stepped in to help. Uber, Lyft, Doordash, and many more delivery apps are now offering same day delivery of products along with food.

third party delivery avoid the pitfalls seen in its initial implementation during the Covid-19 pandemic?

this period, in many cases resulting in negative margins. Tradimeanwhile the delivery charges from these third party platforms were roughly 15 to 30 percent (Ahuja, 2022). The fees charged by delivery apps were not sustainable for these restaurants to handle, especially when the businesses couldn’t rely on high-margin dine-in sales (wine, alcohol, etc.) to foot the bill. This created an environment where third party delivery helped some businesses weather the Covid-19 pandemic, but the model was not sustainable for the long term.

Additionally, throughout the pandemic, several legal disputes surfaced between these delivery app providers and the restaurants

First, companies must move past the one-to-one partnership model of third party delivery. As was seen in the restaurant industry, a one-to-one partnership with a third party delivery provider gives the provider too much power to dictate prices and the relationship as a whole. To make this delivery model sustainable, companies need the ability to choose between multiple delivery providers for every delivery, so they can choose the best option that works for them. Having access to multiple providers opens up the third party delivery market, so no single provider can dictate these delivery partnerships.

The exchange of information by like sized dealers in a non-competitive environment.

about Elite EXTRA’s Delivery Network

contracting with multiple third party delivery providers is aggregated into a single platform, companies can easily access the best

partnership process for companies, making them less likely to be taken advantage of by third party delivery providers.

Now, these ideals may solve the issues of third party delivery, but are they feasible? This is where a new, innovative model for the third party delivery concept comes into play.

Reimagining Third Party Delivery: The Delivery Network Model

WHAT IS IT?

party delivery process to solve the challenges that this delivery concept has faced in the past. The central point of this Delivery Network model is just that–creating a network of third party delivery services.

This model takes all of the advantages of third party delivery: service delivery demand Improving customer experience

And addresses the downsides: Companies can access multiple delivery providers such as Lyft, Uber, Doordash, Postmates and more to increase Companies can compare delivery costs and times between these providers for every order so they can choose the option that is best for their business

An open market of third party delivery providers ensures no one provider can dictate delivery relationships Central contracting and billing to simplify the partnership process and allow any company to connect to third party

User experience inconsistencies solved with central, brand-driven delivery experience

WHAT DOES IT DO DIFFERENTLY?

In this model, logistics software companies serve as an intermediary between third party delivery providers and companies looking to deliver. These software companies negotiate agreements withwork” of delivery providers.

Then, companies looking to deliver sign a single agreement with the logistics software company to gain access to the Delivery

All contracting and billing runs through the software company so businesses don’t have to worry about communicating with these -

negotiate a partnership agreement with these large companies.

Finally, within the logistics software company’s platform, companies can seamlessly send pickup and delivery orders to the third

these companies can see delivery times and costs of multiple delivery providers for every order so they can choose the one that works best for them. This aspect of choice opens up the market delivery market and set prices and partnership agreements.

THE FUTURE OF THIRD PARTY DELIVERY

become a staple of the delivery industry–allowing companies to meet rising consumer demand for delivery without damaging their bottom line. In this future, third party delivery is an open market best service and prices.

This model also opens the door to further automation in delivery

potential that these software solutions provide. This means setting dispatching routes to third party drivers on certain days/times, and more.

logistics software is full integration and implementation across

about Elite EXTRA’s Delivery Network |

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third party delivery within a company’s eCommerce platform so customers can choose from multiple third party delivery providers for same day delivery of their products. Along with this, all third party delivery data and performance insights can be sharedness software a company may use.

Most exciting, perhaps, is future delivery methods that are just on and more. Some industry experts predict that drone delivery will be implemented at scale by 2030 to help match the ever-increas-work model for third party delivery provides the platform necesin a practical manner. Once these advanced delivery methods are in a drone, autonomous vehicle, delivery robot, etc. to pick up and

Luckily for businesses, under this model, the innovation required to make this futuristic delivery scenario a reality is in the hands of logistics software companies already on the cutting edge of software. Because of this, these companies can take part in the advancements of the delivery world without having to focus on the innovative technology necessary themselves.

CONCLUSION

It’s clear that the consumer demand for delivered products isn’t going anywhere but up. In fact, a recent McKinsey article estimates that parcel delivery volume will match mail volume by 2025, a ratio that favored mail volume 8:1 in 2010 (Mckinsey & Company, 2020). Meeting this demand is not easy for most companies, and third party delivery is becoming an increasingly popular option to bridge the gap.

Getting Started

If you’re unsure where to get started implementing this Delivery Network model of third party delivery, look no further than Elite EXTRA. Elite EXTRA is an industry leading last mile logistics software company that has pioneered this model with its Delivery Network third party delivery platform. Countless companies across -

and more. If you are interested in learning more, feel free to visit www.EliteEXTRA.com or contact the Elite EXTRA team via email at sales@eliteextra.com

WORKS CITED

Ahuja, K., Chandra, V., Lord, V., & Peens, C. (2022, June 21). Ordering in: The rapid evolution of Food Delivery. McKinsey. Retrieved November 2, 2022, from https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/ordering-in-the-rapid-evolution-of-food-delivery

https://www.businesswire.com/news/home/20210616005050/en/New-Research-

anti-trust violations. Nation’s Restaurant News. Retrieved November 2, 2022, from https://www.nrn.com/news/third-party-delivery-companies-sued-diners-anti-trust-violations

Fundera. (2021, September 6). 20 food delivery and online ordering statistics for 2021. Fundera. Retrieved November 2, 2022, from https://www.fundera.com/ resources/food-delivery-statistics

2030? McKinsey. Retrieved November 2, 2022, from https://www.mckinsey.com/ industries/travel-logistics-and-infrastructure/our-insights/debate-will-deliveryuavs-scale-by-2030

The Impact of COVID-19 Pandemic on Food-Away-From-Home Spending. https://www.ers.usda. gov/webdocs/publications/103455/ap-100.pdf?v=350

McKinsey & Company. (2020). The Next Normal – The future of parcel delivery: Drones and disruption. McKinsey. Retrieved November 2, 2022, from https:// www.mckinsey.com/featured-insights/the-next-normal/parcel-delivery

‘unfair and deceptive’ practices. The Verge. Retrieved November 2, 2022, fromsuit-tipping-phone-order-fee-cap Statista. (2022). Online food delivery - US: Statista market forecast. Statista. Retrieved November 2, 2022, from https://www.statista.com/outlook/dmo/eservices/ online-food-delivery/united-states

implement, don’t fall into the same traps restaurants discovered during the Covid-19 pandemic. Take advantage of this innovative

The exchange of information by like sized dealers in a non-competitive environment.

Delivery Network model and remain on the cutting edge of deliv-

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The exchange of information by like sized dealers in a non-competitive environment.

The Changing Automotive Landscape CONSUMER PREFERENCES IN SERVICE

Leaders in the Sale of Quality Mopar Parts

The exchange of information by like sized dealers in a non-competitive environment.

CHRISTMAS AT BILL LUKE

For the past 25 years Bill Luke has been suppor ng needy families for the holidays. For many of those years, we have been sponsoring the elementary school across the street from our dealership.

The school counselor, Kris n, is very involved with all of the families and knows them all and their needs personally. She is very involved with all of the students and their families. One day, a few years back, I went over to talk with her and she was out taking one of the students to the den st. Now that is dedica on! She hand picks the 20 families who she believes need the most help and our troops take over from there.

We no fy our department heads and send out the communica on throughout the 350 employees that we have and BOOM! Holiday Magic starts happening!

Each of our needy families receives two gi boxes; one filled with common household items such as soap, shampoo, condi oner, lo on, deodorant, tooth paste, tooth brushes, hand soap, cleaning products, Clorox wipes, laundry detergent, dish soap, toilet paper, paper towels and two family board games. The other box is filled with non -perishable food items; rice, beans, canned goods, dried cereal, Top Ramen, and blankets. We were on a special mission this year to procure as many blankets as possible.

These are all things that most of us take for granted. I can’t imagine a child asking for a blanket for Christmas. During the lock down days of the pandemic, there were many children who missed out on two hot meals a day (possibly the only meals they received) and eight hours out of a poten ally bad situa on. The teachers at this school did their best to cover everything they possibly could via computer, they even had the P.E. teacher chime in with exercises!

Our owner, Don Luke has always been very involved in the community and has quietly made dona ons to the Boys and Girls Clubs, Schools, and churches. We are very fortunate to have such a generous owner and do our best to give back and pull together to carry on with the same support.

We strive to make a difference… ALWAYS!

Submi

ed by Susan McDaniel - Bill Luke DCJR

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All 14 Stellantis brands performing since merger, exec says

‘Everybody’s got a figh ng chance,’ North American COO Mark Stewart said of the brands brought together by combining FCA and PSA.

DETROIT — The 2021 merger of Fiat Chrysler Automobiles and PSA Group brought together 14 brands with varying levels of market success. A key ques on going into the e-up was whether all of these brands would have a future under one umbrella.

Early on, there are signs they will, Stellan s North America COO Mark Stewart said Monday.

“Can everything survive? Everybody’s got a figh ng chance, and everybody is performing, which is great,” Stewart said at the Automo ve News Congress in Detroit.

Stellan s CEO Carlos Tavares last year said he’s giving each brand a 10-year window to execute a business plan. Tavares said brand leaders have the chance to build and carry out a long-term vision.

The exchange of information by like sized dealers in a non-competitive environment.

This approach has breathed new life into brands such as Chrysler, which has been trudging along with a shallow product lineup in the U.S. and appeared to be in need of direc on before the merger.

Stewart said Monday that he’s proud of Chrysler’s new vision that calls for the brand to go all electric by 2028. The product-starved brand will debut its first ba ery-electric model by 2025. Chrysler has provided a glimpse of the road ahead with an electric crossover concept called the Airflow.

“Obviously we’ve had a lot of different names over the years, but we are a house of 14 brands. And what’s incredible about bringing the brands together, it’s just that they’re highly differen ated brands,” Stewart said. “Everybody has a personality on the brand side, and to be able to fit in different parts of the market without clashing into each other, people are like, ‘Oh my gosh, how can you feed 14 children?’ “

Stellan s is preparing to launch more than 25 ba ery electric vehicles in the U.S. by 2030.

Several are due in 2024, including the first electric Ram pickup that’ll go up against compe tors from Ford, General Motors and Rivian that have will have been on the market for several years by the me Ram’s entry arrives.

Ram has using insights gleaned from its Ram Revolu on insider program and a series of town hall conversaons called the Ram Real Talk Tour is looking to jump in with a superior offering a er its rivals cul vate a market that barely exists today. Ram CEO Mike Koval told Automo ve News in April that the brand will pair what it learns from pickup owners with the knowledge it already has about the capabili es of compe tors’ op ons.

Stewart said having the extra me will work to Ram’s benefit. “We are later to the party, obviously, than everybody else,” Stewart said. “We’re about two years behind pu ng that into the marketplace compared to others. What is cri cal is that we come in with leadership.

“So we have more me to actually make sure all the things that the customers are loving today that have given us tremendous market share growth, that we don’t lose that and that we’re also able to tweak and refine because the other guys have done a really good job.”

As Stellan s forges ahead on its product plans, the automaker is establishing a cap ve finance unit in the U.S.

It acquired the parent company of First Investors Financial Services Group in 2021 for about $285 million.

FCA had been opera ng with Chrysler Capital through a private-label agreement with Santander Consumer USA formed in 2013, while most major compe tors have their own cap ve units.

The move to establish its own cap ve financing arm in the U.S. was welcome news to dealers who said it will give the company greater flexibility while being highly lucra ve.

“As a team we felt it was really important that we have it,” Stewart said. “It’s a defini ve compe ve advantage to have it. We’ve got great rela onships with [Chrysler Capital], Ally, Chase and the other guys, but we have launched now already with over 1,600 dealers, so we’ve been ramping up through the course of this year… We’ve more than doubled that business this year, so we feel very good going into next year.”

Source: AutoNews.com

Retro “Car”toons

The exchange of information by like sized dealers in a non-competitive environment.

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O

2 0 2 2 M o p a r M a s t e r s G u i l d 2022 Mopar Masters Guild

O f f i c e r s & C o m m i t t e e s Officers & Committees

fficers:

President - Joe McBeth - Dallas DCJ – Dallas, TX

Vice - Pres - Cody Eckhardt - Larry Miller DCJR - Sandy, UT

Secretary – Jim Jaeger – Bosak Motors – Merrillville, IN

Treasurer – Chris Hojnacki – Milosch’s CDJR – Lake Orion, MI

Executive Committee - All Officers Including:

Dan Hutton - Tom O’Brien DCJR - Greenwood, IN

Alan Yancey - Hayes CDJ - Alto, GA

Rick Cutaia - Rick Hendrick DCJR – Charleston, SC

Steve Hofer – Park Chrysler Jeep – Burnsville, MN

Susan McDaniel – Bill Luke CJD – Phoenix, AZ

Guild Committees

Nada 2022 Planning

Jill Vance - Apogee Event Agency

Don Cushing - MMG Magazine

Finance Committee

Chris Hojnacki - Milosch’s CDJR – Lake Orion, MI

Susan McDaniel - Bill Luke CJD – Phoenix, AZ

Don Cushing – MMG Magazine

Newsletter/Website/Social Media

Don Cushing – MMG Magazine

Vendor Committees

Reynolds & Reynolds

Rick Cutaia - Rick Hendrick DCJR – Charleston, SC (Co-Chair)

Susan McDaniel – Bill Luke CJD – Phoenix, AZ (Co-Chair)

Joe Handzik - Bettenhausen Auto - Tinley Park, IL

Randy Rogers - Huffines CJDR - Plano, TX

Kent Cogswell - Jack Phelan CDJR - Countryside, IL

*David Kiser - Spartanburg CDJR - Spartanburg, SC

*Chris Hojnacki - Milosch’s CDJR – Lake Orion, MI

CDK Global

Joe McBeth - Dallas DCJ – Dallas, TX (Chair)

Ian Grohs – Stateline CDJR – Fort Mill, SC

Mick Padgeon - Fred Beans Parts - Doylestown, PA

Cody Eckhardt - Larry Miller DCJR - Sandy, UT

Robert Chatwin - Larry Miller DCJR - Sandy, UT

Dan Hutton - Tom O’Brien DCJR - Greenwood, IN

*Steve Hofer – Park Chrysler Jeep – Burnsville, MN

*Jim Jaeger - Bosak Auto Group - Merrillville, IN

OEConnection

Dan Hutton - Tom O’Brien CJD – Greenwood, IN (Chair)

Joe McBeth - Dallas DCJ – Dallas, TX

Jim Jaeger - Bosak Motors - Merrillville, IN

Chris Hojnacki - Milosch’s CDJR – Lake Orion, MI

*Steve Hofer – Park Chrysler Jeep – Burnsville, MN

Snap On Business Solutions

Cody Eckhardt - Larry Miller DCJR - Sandy, UT (Chair)

Randy Rogers - Huffines CJDR - Plano, TX

*Steve Hofer – Park Chrysler Jeep – Burnsville, MN

AER Manufacturing

Robert Chatwin - Larry Miller DCJR - Sandy, UT (Chair)

John Waltereit - Milosch’s Palace CDJR - Lake Orion, MI

Ted Hawkins - Cerritos Dodge - Cerritos. CA

Chris Hojnacki - Milosch’s CDJR – Lake Orion, MI

*Josh Gouldsmith - Gladstone CDJR - Gladstone, MO

*Joe Handzik - Bettenhausen Auto - Tinley Park, IL

Vendor Chairs

Susan McDaniel - Bill Luke CJD – Phoenix, AZ

Cody Eckhardt - Larry Miller DCJR - Sandy, UT

*Alternate