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NACOR Consulting
STANDARDIZATION IS SIMPLIFICATION. THE BASIS OF STANDARDIZATION IS TO SIMPLIFY CERTAIN ACTIVITIES THAT WOULD OTHERWISE BECOME TOO COMPLEX IF LEFT TO THEMSELVES. SIMPLIFICATION LEADS TO REDUCED COSTS AND INCREASED EFFICIENCY AND QUALITY. ON THE OTHER HAND, STANDARDIZATION IS A WRITTEN DESCRIPTION OF THE ACTIVITIES THAT ARE CARRIED OUT AND IS THEREFORE NECESSARY FOR EVERYONE. EVEN IF THE ORGANIZATION HAS ONLY ONE EMPLOYEE, AT SOME POINT IT WILL START HIRING, AND THERE IS NO BETTER WAY THAN TO PRESENT EVERY PROCESS TO THE NEW EMPLOYEE THROUGH WRITTEN DOCUMENTS - FROM MANUALS FOR ANSWERING THE PHONE, TO EXECUTING KEY PRODUCTION AND SERVICE PROCESSES.
NACOR Consulting A reliable partner for the development of the economy and the public sector of Montenegro
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In the past two years, business conditions have inevitably been hampered, while investment and expansion have been considered impossible. It was during this period that the NACOR Group entered the Montenegrin market, by the name of NACOR CONSULTING, recognizing the great need for standardization of both the private and public sectors. Although NACOR is a leading group in the field of standardization and a regional center that provides business services related international management standards (in compliance with domestic legislation and all relevant directives), we encountered a number of obstacles mainly related to misunderstanding or delay due to unfavorable market conditions and struggle for survival.
In response to this, it is necessary to draw attention to perhaps the most important facts related to standardization - standards are needed by everyone, regardless of activity, size, status, durability, etc., and standardization greatly improves the organization's position in the market and brings significant savings.
To answer the question of how this is possible, we will refer to the part of the article from the previous issue. Standardization is simplification. The basis of standardization is to simplify certain activities that would otherwise become too complex if left to themselves. Simplification leads to reduced costs and increased efficiency and quality. On the other hand, standardization is a written description of the activities that are carried out and is therefore necessary for everyone. Even if the organization has only one employee, at some point it will start hiring, and there is no better way than to present every process to the new employee through written documents - from manuals for answering the phone, to executing key production and service processes.
Our key consultant Dina Raković at NACOR MONTENEGRO office
MONTENEGRO AND STANDARDS
Due to the increased volume of business with foreign countries and approaching the European Union, for all public and private sector organizations, the application of international standards has become an obligation or a necessity. Montenegro has been in the negotiation process for membership in the European Union for many years, and the effects during that time have been assessed differently. On one hand, government structures are satisfied with the progress, while the non-governmental sector warns of social anomalies that show that there is no political will to implement European standards in Montenegro. The fact is that the Government's primary goal is to increase the transparency and efficiency of public administration, as well as increase the competitiveness of small and medium enterprises, with the implementation of international standards, but not enough activities are carried out to promote standardization and raise awareness.
STANDARDIZATION OF THE MSME SECTOR IN MONTENEGRO
According to the Ministry of Economic Development, micro, small and medium enterprises, as the sector that makes the largest part of the total number of enterprises, greatly contribute to economic development and competitiveness of the economy. In Montenegro, 99% of all companies are small and medium. They participate in the total employment with 83.13%, while they participate in the export with about 75% Further development of the MSME sector in Montenegro should contribute to the growth of the gross domestic product, creation of new jobs and reduction of unemployment. They are a significant source of innovation and increased competitiveness in the domestic market, with a strong influence and role in more balanced regional development. The particularly important role of the SME sector is reflected in the development of competitiveness at the level of the national economy in the function of improving the international business of the domestic economy and successful market positioning in the global market. For this to be possible, it is necessary to adjust to international standards. As stated in the document "What are we negotiating about and what do the negotiations with the EU bring us?": "Elimination of customs barriers and deletion of quantitative restrictions on import, and export, is not enough to guarantee the free movement of goods. Due to the diversity of national standards and rules related to product quality and safety in different countries, this chapter also requires mutual recognition of product quality among member states. In order to achieve this goal, clearly defined high standards must be respected in order to protect the public interest, and that is, above all, the safety of citizens. Among the most important areas that regulate this chapter are product standardization, continuous assessment of compliance of domestic products with European standards and effective market surveillance to ensure overall product safety. " In Montenegro, there is an institutional framework intended for the adoption of national and acceptance of international standards and determining the compliance of Montenegrin standards with European norms. Also, as a signatory to the CEFTA agreement, Montenegro is part of a wider regional free trade area, and through individual agreements with neighboring countries, technical obstacles to better trade relations have been removed. All existing standards that are in circulation in Montenegro are identical to European and other international standards, and about 80% of them are directly adopted EU standards. However, insufficient training of staff, as well as a small number of accredited bodies for the assessment of compliance with EU norms, are some of the troubles of the Montenegrin system regarding the free movement of goods. "
One of the misconceptions related to standardization is that due to EU membership, Montenegro must give up its traditional brands such as Njegus prosciutto or various types of cheese produced throughout Montenegro. On the contrary: full harmonization of Montenegrin products in the field of standardization, market surveillance and other areas related to the free movement of goods, encourages raising the level of quality and safety of these products. Consumers will also benefit from this approach because they will be provided with quality and safe goods, as well as producers, because they will be able to place their products on the EU market without any obstacles and thus promote Montenegrin goods.
Also, it should be pointed out that the Ministry of Economic Development has a series of stimulative measures for investments every year, whose available budget is often not spent due to lack of interest. Only in 2020, the following public calls were opened:
Stimulative measure for the improvement of innovation where the support is aimed at covering the costs of consulting services for innovative activities in the company; Stimulative measure for the introduction of international standards where the support is intended to co-finance the costs of business adaptation in accordance with the requirements of international business standards (implementation / certification / recertification); Stimulative measure for agricultural policy where the support refers to strengthening the possibilities of foreign trade and strengthening the competitiveness of food producers through standardization, as well as others.
How to promote standardization in the private sector if not by your own example? The best way to encourage businessmen to harmonize their business with standards is for local governments and public companies to demonstrate the increased level of efficiency and effectiveness
by application of international quality standards, environmental protection, anti-corruption systems and others. In addition, a significant challenge and driver of public sector standardization is certainly the process of European Union integration, of which the Government is absolutely aware, while the Office for European Integration directs all activities from the negotiation process, taking into account the dynamics of fulfilling EU obligations. the rights and obligations on which the European Union and its institutional framework are based.
As Marko Sošić, a public policy researcher from the Institute of Alternatives, states: "In conditions of free market competition, an important and unavoidable subject are public administration bodies which, in fulfilling their tasks, spend huge sums of money from the budget or other public funds. In order to prevent the abuse of public authority in such proceedings, the EU has established certain principles (non-discrimination, equal treatment, transparency, proportionality, mutual respect) and standards that must be applied in all proceedings." In addition, the implementation of the maritime acquis tends to guarantee market access in all Member States and to strive for certain From left to right: Dina Raković, Ivan Obradović (QMS coordinator) and Iva Vučković
technical and social conditions, as well as maritime safety. Ports in Montenegro do not fully meet strict and expensive European and world standards, and their capacities remain underused. In that sense, Luka Bar is in the lead, which has long lost the race with the competition from the region. Also, harmonization with EU standards in the field of environment will cover almost all spheres of functioning of Montenegrin society. Therefore, the success of this process will require the effort and full commitment of all its factors. However, for Montenegro, which defines itself as an ecological state by the Constitution, it can be an excellent opportunity to improve the environment, invest in clean energy sources, effectively prevent and control pollution, minimize waste and environmental risks. Certain public companies and public administrations in Montenegro have recognized this importance, so they have adjusted their business (or are in the process of adaptation) to the requirements of international quality and environmental standards, such as the Municipality of Tivat, Day Care Center for Children and Youth - Municipality of Tivat and other.
- About 60% of waste is recycled in the EU, and less than 10% in Montenegro. - Every inhabitant of Montenegro annually “produces” 330 kg of waste, without tourist waste, and according to research, that figure reached 450 kg by 2020. • In the EU countries, a ban on the use of plastic bags in order to reduce environmental pollution came into force in 2010. • In the EU, a polluter pays and can be prosecuted for environmental pollution.
PARTNER FOR STANDARDIZATION OF MONTENEGRO
In order to make the adjustment process as simple and fast as possible, NACOR hires a large number of specialists and technical experts who, in addition to knowing the requirements of international standards, also know each activity. Therefore, we offer the implementation of almost all available international and national standards (about 20,000), while we have special programs for the hospitality sector (Covid shelter, quality in catering, food safety, etc.), public administration and every, more or less, represented activity. Several hundred successfully completed projects in the region, the quality of which has been confirmed by certification bodies from Germany, Spain, Switzerland, Great Britain, Austria, USA and other countries, guarantee the quality of NACOR's work and confirm that the selection of our experts is the right step towards business excellence. "Achieving the highest quality in service delivery and absolute satisfaction of all our clients are the business imperatives of the NACOR Group"- Iva Vučković, director and founder of NACOR consulting doo Budva
PROGRAM EXCHANGE 5 PODRŽAVAO JE LOKALNU SAMOUPRAVU U REPUBLICI SRBIJI U OBLASTIMA EFIKASNOG UPRAVLJANJA IMOVINOM, STRATEŠKOM PLANIRANJU I PROGRAMSKOM BUDŽETIRANJU, A REALIZACIJA PROJEKTA NA NIVOU MNOGIH OPŠTINA DODELJENA JE NACOR-U
Završna konferencija 6. jula 2021. godine u Beogradu, čime su okončane aktivnosti na realizaciji Programa Evropske unije Exchange 5
Završni trenining na temu upravljanja javnom imovinom sproveden od strane NACOR grupacije
URepublici Srbiji iskorišćavanje nepokretne imovine u opštinskoj, odnosno gradskoj svojini, može da predstavlja dobar odgovor na akutnu potrebu za lokalnim izvorima prihoda pod uslovom da se uslovi javnog menadžmenta u pogledu efikasnosti, efektivnosti i kvaliteta javnih službi pažljivo poštuju. Ovaj konkretan posao je usredsređen na slučaj opština Ub, Ruma, Stara
Pazova i grada Valjeva sa ciljem da se otkriju problemi postojećeg sistema upravljanja javnom imovinom u odnosu na opšte uslove i karakteristike institucionalnog i organizacionog okvira.
Program Exchange 5 podržavao je lokalnu samoupravu u Republici Srbiji u oblastima efikasnog upravljanja imovinom i u strateškom planiranju i programskom budžetiranju. Program je finansirala Evropska unija iz sredstava IPA fonda, a glavni korisnik Programa na nacionalnom nivou bilo je Ministarstvo državne uprave i lokalne samouprave Republike Srbije, dok je značajnu ulogu imalo i Ministarstvo finansija. Kao jedan od partnera na projektu, NACOR je znanjem svojih stručnih konsultanata doprineo ispunjenju vrlo jasno definisanih ciljeva gorenavedenih jedinica lokalne samouprave (JSL) u projektima upravljanja javnom imovinom.
ANALIZA JE OTKRILA PROBLEME KOJIMA TREBA DA SE BAVIMO I DA IH REŠIMO
Jedan od glavnih problema u procesima upravljanja javnom imovinom ogledao se u nepostojanju sveobuhvatnog institucionalnog i pravnog okvira i adekvatnih instrumenata za efikasno upravljanje javom imovinom. Ovo je rezultiralo različitim procedurama koje nisu bile dokumentovane, već su bile poznate isključivo osobi na određenom radnom mestu, tačnije nisu postojale pisane procedure rada, informacije o javnoj imovini obrađivalo je nekoliko odeljenja koja nisu dobro koordinisana i nije bilo komunikacijskih protokola niti poznatog i pismenog toka procesa. Iako zakonska regulativa u ovoj oblasti nameće obavezu da se zatraži mišljenje ili odobrenje za određene postupke u pojedinim procesima, druga
Upravljanje javnom imovinom u Republici Srbiji - EXCHANGE 5
NACOR tim - Obuka po projektu Excange 5
komunikacija između zaposlenih, o pitanjima upravljanja javnom imovinom ne postoji. Dublja analiza pokazala je nedostatak rukovodećih i nadzornih funkcija među zaposlenima, nedostatak fleksibilnosti i znanja o tehnikama upravljanja nepokretnostima kod zaposlenih, nedosledne procedure, nedovoljno podataka, nedostatak odgovarajućih mera za merenje učinka i drugo.
CILJEVI PROGRAMA I ULOGA NACOR-A
Razviti opštinske strukture za efikasno upravljanje javnom imovinom u gradu Valjevu i opštinama Ub, Ruma i Stara Pazova bio je glavni cilj projekta, budući da se kontinuirano radilo na uspostavljanju kompletne strukture za upravljanje imovinom, a koja se odnosi na odgovarajuće ljudske i infrastrukturne resurse. NACOR je svoj doprinos ovom projektu dao kroz sprovođenje analize trenutnog stanja i radnih procedura, sa ciljem definisanja daljih koraka koje treba preduzeti. Angažovani konsultanti su analizirali trenutne radne procedure u lokalnim samoupravama, uz nedostatke i probleme u svakodnevnim aktivnostima. Uporedo sa organizacionom analizom, sprovela se analiza pravnog i regulatornog okvira koji se odnosi na upravljanje imovinom u smislu nadležnosti JLS i najboljih praksi koje bi se mogle primeniti. Takođe, definicija odgovarajućeg modela organizacione strukture bila je neophodna radi efikasnijeg i efektivnijeg sprovođenja procesa upravljanja javnom imovinom. Na osnovu nalaza o trenutnim organizacionim problemima i prazninama, novi integralni model organizacije predložen je za implementaciju u JLS i dogovo- ren sa njihovim rukovodstvom. Kao poslednji, ali veoma bitan korak u procesu ispunjenja programom definisanih ciljeva, bila je jednodnevna zajednička radionica o definisanom modelu organizacije za JLS, sa ciljem postizanja efektivnijeg i efikasnijeg vršenja procesa upravlja- nja javnom imovinom. Relevantne zainteresovane strane aktivno su učestvovale u radionici dajući komentare i preporuke za prilagođavanje predloga modela nove organizacione strukture. Stručni konsultanti su ispred NACOR-a kreirali razvoj i standardizaciju toka rada u procesima upravljanja javnom imovinom, razvoj protokola i procedura za opštinske strukture i jačanje organizacionih kapaciteta opštinskog osoblja, kao i procesa i protokola komunikacije između glavnih činilaca procesa. Glavni pokazatelj uspešnosti predanog rada je popisivanje 80% javne imovine i upis iste u baze podataka. Uz jasno definisane procedure i protokole rada zaposlenih zaduženih za sprovođenje procesa upravljanja javnom imovinom, prikupljanje, verifikacija i analiza podataka o imovini i popunjavanje baze podataka o javnoj svojini, uključujući digitalizaciju arhive javne imovine, dobijanje odgovarajućih snimaka iz vazduha, glavni su preduslovi za postizanje odgovarajućeg rezultata ovog projekta. Ispunjenje cilja koji se odnosi na standardizaciju pomenutih procesa, rezultiralo je usklađivanjem procesa sa zakonskim zahtevima, kreiranje sistema prikupljanja podataka i upravljanja imovinom kroz IT rešenja, kao i procenom javne imovine, te promocijom lokacija javne imovine sa najvećim investicionim potencijalom.
REZULTATI PROJEKTA
Grad Valjevo i opštine Ub, Ruma i Stara Pazova kroz ovaj projekat postigle su sledeće: - Uspostavljene operativne strukture upravljanja imovinom u svojim opštinskim upravama sa poboljšanim kapacitetima - Uspostavljen nadograđeni sistem upravljanja javnom imovinom u skladu sa važećim propisima - Podizanje svesti investitora i poslovnog sektora o mogućnostima ulaganja u vezi sa javnom imovinom - Veliki doprinos lokalnom društveno-ekonomskom razvoju uspostavljanjem efikasnih i efektivnih sistema upravljanja imovinom u gradu i opštinama.
Vodeći operater ambalažnog otpada - Sekopak
ŠTA TE SPREČAVA DA RECIKLIRAŠ?
Pitanje životne sredine uveliko je problem koji se tiče svih nas. Nema dana da u medijima ne bude vest o katastrofama koje se dešavaju našoj planeti. I ne samo to - ove promene osećamo po promeni klime, zagađenosti vazduha, vode i prirode uopšte. Zato moramo da se zapitamo - šta je ono što pojedinac može da uradi da bar malo ublaži negativne posledice koje čovek ima na okolinu? Jedno od rešenja leži u reciklaži.
U poslu, kao i u životu, svi mi tragamo za svrhom. Bez odgovora na pitanje zašto nešto radiš nema velikih rezultata. Svaka ko- mpanije koja je društveno odgovorna trebalo bi da utiče na svoje zaposlene kako bi stekli navike dobre po našu planetu. Upravo međunarodni standardi, poput Sistema menadžmenta životnom sredinom ISO 14001, pomažu nam da ostvarimo veću dobrobit, ne samo za kompaniju, nego i za planetu Zemlju. Ono što nas iz kompanije Sekopak navodi da iz godine u godinu idemo ka višim ciljevima je to što znamo da svaki dan radimo veliku stvar za životnu sredinu i utičemo na svest ljudi. Želimo da dopremo do što većeg broja ljudi i da širimo svest o značaju reciklaže. Zato smo rešili da se usmerimo i ka digitalnom marketingu i radimo na redizajnu našeg sajta. Cilj nam je da Sekopakov sajt bude glavno mesto gde se ljudi informišu o reciklaži, pravilnom odlaganju ambalažnog otpada i zaštiti životne sredine uopšte. Ono što mnogi ljudi ne znaju je koliko je potrebno godina da se određena ambalaža razloži u prirodi. Kada bi se setili ovih brojki svaki put kada odluče da bace nešto, sigurni smo da ne bi bilo toliko puno kutija, limenki, PET-a i druge ambalaže u kontejnerima za mešoviti otpad.
Mnogi nas pitaju: "Pa kako da recikliram kada nemam kontejner ispred svoje zgrade?". Razumljivo je što ljude nervira to što nemaju mogućnost da odlažu ambalažni otpad u svom komšiluku. Trudimo se da postavimo što više kontejnera za ambalažni otpad, ali za veće promene potrebno je vreme. Dok se sistemski ne reši ovo pitanje, najmanje što pojedinac može da uradi je da prošeta do najbliže ulice sa kontejnerom za ambalažni otpad ili da se odveze do najbližeg reciklira ili kontejnera. Ono što mi kao kompanija možemo da uradimo jeste da svake godine postavimo nove, veće ciljeve, u čemu nam pomažu implementirani ISO standardi – ISO 9001 i ISO 14001. Vremenom će ovaj proces postati lakši i svima će biti omogućeno da bacaju ambalažni otpad u blizini svojih domova, ali dok se to ne desi, naš zadatak je da edukujemo građane i podstaknemo ih na razmišljanje. Jedan od principa kompanije je ispunjenje zakonskih obaveza o
“U skladu sa našom delatnošću, 2017. godine osetili smo potrebu da implementiramo i sistem zaštite životne sredine ISO 1400:2015. Imple- mentacija je uspešno sprovedena i sistem upravljanja zaštitom životne sredine koji Sekopak sprovodi temelji se na načelima usredsređenosti na procese reciklaže i ponovne upotrebe, razvijanje i podizanje ekološke svesti zaposlenih i saradnika, preventivno delovanje na sprečavanje pojava ekoloških rizika, poštovanje životne sredine kroz ispunjenje zahteva ovog standarda. S obzirom na to da nam je zaštita životne sredine svakako fokus, to nam nije teško palo. I u budućnosti ćemo nastojati da prevaziđemo pretnje i izazove koji su sastavni deo procesa unapređenja kako bi svaka naredna godina bila sjajna godina za Sekopak!” ističe gospođa Kokir Belanović.
ambalaži sa najvećom mogućom ekološkom dobiti i minimalnim ekonomskim ulaganjima.
O SEKOPAKU
Sekopak je vodeći operater ambalažnog otpada, što znači da funkcionišemo kao posrednici između države, privrede, lokalne samouprave i građana u procesu rešavanja problema ambalažnog otpada. Svaka kompanija koje ima više od jedne tone ambalažnog otpada, u zakonskoj obavezi je da reciklira. Na nivou države propisuju se nacionalni ciljevi za ove kompanije. Kako se ciljevi se svake godine uvećavaju, naš zadatak je da ih opravdamo za sve naše klijente. Osnovani smo 2006. godine od strane devet privrednih društava sa višedecenijskim međunarodnim iskustvom u oblasti upravljanja ambalažnim otpadom - A&P Pepsi, Apatinska pivara, Ball Packaging Europe, Bambi-Banat koncern, Carlsberg Srbija, Coca Cola HBC, Fresh&Co, Knjaz Miloš, Tetra Pak Production.
Pored ISO standarda, ono što nas izdvaja od konkurencije jeste naše ekskluzivno pravo na korišćenje simbola Zelena tačka koji je pokazatelj da ambalaža može da se reciklira, kao i to što smo članica organizacije Pro Europe. Takođe, imamo online sistem prijavljivanja količina ambalažnog otpada, izdajemo sertifikate o umanjenju emisije CO2 našim klijentima, a poverenje im uliva i činjenica da imaju polisu osiguranja u slučaju neispunjenja nacionalnih ciljeva.
KAKO SU ISO STANDARDI I CILJEVI KOJE SMO POSTAVLJALI UNAPREDILI SEKOPAK?
“Kada smo 2014. godine rešili da implementiramo sistem menadžmenta kvalitetom ISO 9001 otpočeo je kontinuirani rad Sekopaka na unapređenju sistema poslovanja koji obuhvata naš obim sertifikacije, a to je postupanje sa ambalažnim otpadom. Formiranje ciljeva doprinelo je da se fokusiramo na najvažnije segmente i kroz vrednovanje ciljeva bolje upoznamo i pratimo dinamiku sistema. Ciljevi se, naravno, svake godine povećavaju, ali do sada smo ih sve uspešno sproveli i nadamo se da ćemo tim tempom i nastaviti. Između ostalih, jedan od najvažnijih ciljeva Sekopaka je ispunjenje nacionalnog cilja koji je propisala država i koji raste svake godine, to je svakako jedan od najvažnijih aspekata kojim se bavimo. Tu je i edukacija građanstva - možemo se pohvaliti velikim brojem organizovanih edukacija kojima smo približili važnost primarne selekcije, kako privredi, tako i građanstvu”, navodi Violeta Kokir Belanović, generalna direktora Sekopaka. “U skladu sa našom delatnošću, 2017. godine osetili smo potrebu da implementiramo i sistem zaštite životne sredine ISO 1400:2015. Implementacija je uspešno sprovedena i sistem upravljanja zaštitom životne sredine koji Sekopak sprovodi temelji se na načelima usredsređenosti na procese reciklaže i ponovne upotrebe, razvijanje i podizanje ekološke svesti zaposlenih i saradnika, preventivno delovanje na sprečavanje pojava ekoloških rizika, poštovanje životne sredine kroz ispunjenje zahteva ovog stan- darda. S obzirom na to da nam je zaštita životne sredine svakako fokus, to nam nije teško palo. I u budućnosti ćemo nastojati da prevaziđemo pretnje i izazove koji su sastavni deo procesa unapređenja kako bi svaka naredna godina bila sjajna godina za Sekopak!” ističe gospođa Kokir Belanović.
