IMAGING SOLUTION ISSUE NOVEMBER 2018 by IMAGING SOLUTION

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ISSUE 11 VOLUME 06 Monthly Magazine November 2018

52 Pages

www.imagingsolution.in THE BEST INFORMATION RESOURCE FOR IMAGING INDUSTRY IN INDIA

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Obituary

Editorâ&#x20AC;&#x2122;s Desk Dear Readers, Welcome to 3rd Imaging Solution Expo and 7th Imaging Solution Award Night. Once again the stage is set for 3rd Imaging Solution Expo & 7th Imaging Solution Award Night on November 15th, 16th and 17th, 2018 at NSIC Ground in New Delhi. Imaging Solution Expo is featuring exhibitors and attendees from India and abroad, would be a potential platform that would attract a dedicated gathering of industry players for product launches, service offerings, peer networking and information sharing. Special feature of last yearâ&#x20AC;&#x2122;s events has been that we could successfully conduct both the Imaging Solution Award Night and the Expo in New Delhi, where few expos and events associated with Imaging Industry have ever been conducted. We assure you that our every next event will be better and grander than the previous event, of course, with the blessings and support of our industry partners. As a media, we treat it as our professional and moral responsibility.

Swapan Roy Editor & Publisher

S. Goutham, A Young and Dynamic Friend & Partner This to announce that we are deeply saddened and shocked by the unexpected and untimely demise of the young and beaming Mr S. Goutham of Reflet Imaging Services from Hyderabad. With his death, Imaging Solution magazine and the Imaging Industry have lost a great friend and partner. His demise is a big loss to the Imaging Industry. We express our heartfelt condolences on this sad occasion and wish his soul should Rest In Peace and wish that God will give the strength and courage to his family members to withstand this tragedy. May his soul Rest In Peace !! From Imaging Solution Team

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contents

interview “InkTec is expanding its market dominance with premium quality ” Mr. Danny Moon, Regional Sales Manager, Business Division, InkTec

News Update

Product Roundup Plotter market Epson Enters Low-to-Mid Range CAD Plotter Market

curtain raiser Stage is set for 3rd Imaging Soloution Expo & Award Night

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tech talk Remanufacturing the Xerox Phaser 3610 Drum Cartridge

interaction iQ Launches New Lamination Machines, Plans to Expand Product Range

growth plan

new venture

G B Tech India, Experiencing Robust Growth, Plans to Widen Range and Reach of their Office Automation Products

Britomatics to Become Exclusive Distributor Soon for InkTec Inks in India

face to face Growlam’s Journey so far, New Product Launches and Ventures

tie up

guest column Decoding Print fleet optimization through Managed Print and Document Solution

Vijex Vyapaar to Signs up as Premier Partner for HP A3 Laserjet Copiers

Q&A “High quality products & services, strong relationships, ethical business practices are drivers behind Itone’s success”

Roy Mediative Head Office: A-23 1st floor, Okhla Industrial Area Phase - 1, New Delhi-110020 (India) P: 91-11-41602841, 65683896, 40536384-87 M: 09810380882, 09811346846, 09910146340, 09350468790 Publisher & Editor

: Swapan Roy

Editor in Chief

Asst. Editor

: S. Goswamy

Manoj Jha

Staff Photographer

Product Head

Ajay Kumar Anit Kumar

Marketing Manager

Tridip Dey

Marketing Executive

S. Dutta, Raj Kumar

Sujit Goswami Finance

: Sandeep Sarkar

Circulation Head

Pratap Biswas

Circulation Asst.

Ashish Ghosh / Ashok Paul

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imaging Solution Monthly News Paper, Printed, Published & Owned by Swapan Roy at 38-B / 56 Block, D.D.A. Flats, C. R. Park, New Delhi-110019 (India). Printed at B. B. Graphic Printer, E-48/4, Okhla Industrial Area-II, New Delhi-20. Retail selling price of News Paper Rs. 20. Annual subscription Rs. 240. Editor : manoj@imagingsolution.in edit@imagingsolution.in roy@imagingsolution.in Marketing : tridip@imagingsolution.in pratap@ imagingsolution.in marketing@imagingsolution.in Admin : admin@imagingsolution.in Info : info@imagingsolution.in Subscription : subscription@imagingsolution.in website

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n e w s u p d at e Print-Rite OCTA 2018: A Wind of Change in the Printing Consumable Industry

Print-Rite is setting another precedent. This year Print-Rite has made a bold and strategic decision not to have a booth at the annual RemaxWorld Expo event. But instead

it will lay out its vision for the industry, and interact with its partners/customers in an event which has been named as Print-Rite OCTA 2018.Print-Rite OCTA 2018 is an interactive seminar which will see the leading industry and domain experts discuss the changing market situations, and the challenges and opportunities that comes with it. PrintRite, through this event, wants to empower its partners/customers in implementing its vision for the industry, and help them improve their top line and bottom line. Print-Rite’s CEO Mr. Arnald Ho will also lay out the company’s vision during the OCTA 2018 event.More than 200 partners/customers from all over the globe are expected to attend this mega event. Many more, who are not visiting Zhuhai this year,are expected to join online. The event is scheduled to be held on October 18that the 3D Innovation hub in the Zhuhai Free Trade Zone, and will also be streamed online. The aftermarket printing consumables industry has been in constant flux for the past decade, with the ‘copy-cat players’ starting price wars and trying to commoditize the products. But Print-Rite has always stayed ahead of the herd by focusing on Innovation and an unwavering

commitment to Intellectual Property Rights. A formidable patent portfolio of 2700 patents and a product range that is consistently highquality and IP non-infringing demonstrates this. Print-Rite’s successful foray into the 3D Printing segment is yet another example of an organizational culture that promotes innovation.The panel discussion will see Industry experts discuss the opportunities and challenges of non-infringing new-built cartridges, and on how Intellectual Property breakthroughs can be a differentiator, and thereby become a key value proposition. Managed Print Services is a segment that presents an opportunity to both distributors and resellers as the customers are looking for value-added services from their print partners. Having a Managed Print Service also helps to lock-in customers through contracts and enables in creating long-term customer relationships that guarantees a stable order pipeline and improved profitability.

Copier Headquarters Acquires Oxnard-based Office Machine Specialists

Copier Headquarters (CHQS) is excited to announce their new acquisition of Office Machine Specialists. Office Machine Specialists was founded in January of 1999 by Gene Cavazos and has since created strong and lasting relationships with his customers. CHQS is eager to continue providing and offering a boutique level of service to their newly gained customers.Copier Headquarters is a local company based in Woodland Hills, CA founded in 1998 by Dan Strull. CHQS just celebrated its 20th anniversary of serving the Los Angeles, Ventura, and Santa Barbara counties. CHQS is widely known for its high level of service and quick response time. CHQS lives by a set of core values to keep

you moving at the speed of business and provide a boutique level of service.

CET Group Holds Grand Opening Ceremony for its New Imaging Technology Center

After over two years of construction, the new CET Technology Center was completed

and grandly opened on Oct. 16. The new facility is located in Cao Feidian, Tangshan City, Hebei Province and covers an area of 980,000-plus-square-feet. The facility adopts the world’s leading inventory system and advanced automatic production lines to further improve production capacity, product quality, and provide more reliable and highquality products and services to customers around the world. The celebration took place both in Beijing and at the factory facility in Cao Feidian. More than 200 customers and suppliers from the global OA imaging industry, Mitsubishi Chemical Cooperation, and Mitsubishi Chemical High-technical Cooperation attended the celebration. The grand opening ceremony started with the ribbon cutting ceremony at the CET Imaging Technology Center. Leaders from the government of Cao Feidian District and the CET senior management team cut the ribbon together, signifying that CET has started a new journey to an exciting future. After the ribbon cutting ceremony, Steven Ma, the president of

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n e w s u p d at e CET, announced that the company is launching a new CET land development project facing the Technology Center. The new CET Industrial Park will cover 12.9 million square feet and will be used for the production of pulverized toner.The leaders from the government of Cao Feidian District, delegates from Mitsubishi Chemical Cooperation, together with CET senior managers, marked the new venture with a Foundation Laying Ceremony. CET celebrated the new endeavor with an elaborate fireworks display. After the ceremonies, guests were invited to visit the new CET Imaging Technology Center.

Visual Edge Technology Appoints Melissa Morrison as Senior Vice President of Human Resources

Visual Edge Technology Inc., announces another addition to the company’s growing

executive leadership team as Melissa Morrison joins the company as the senior vice president of human resources. Based out of Visual Edge’s North Canton headquarters, Morrison will provide strategic HR leadership, supporting the company’s national network of office and managed IT solutions companies.“Visual Edge has grown 500 percent over the past three years,” says Michael Mills, vice president

of administration and chief financial officer for Visual Edge Technology, Inc. “Our focus now is to build an infrastructure with a team of executives, like Morrison, with proven expertise supporting large corporations. Morrison recently worked in a number of HR management roles, with an emphasis on benefits administration and payroll. Prior to joining Visual Edge, Morrison spent 19-years at Myers Industries, Inc., a holding company for plastics manufacturing and distribution companies. She was a key player in several of Myers’ mergers and acquisitions, assisting in due diligence and process standardization.“I am energized to be joining such a strong, growing company,” says Morrison. “Throughout my career, I have always tried to be the kind of leader that steers the focus away from why we can’t do things to figuring out a way that we can—achieving the priorities that will move the company forward.”Morrison holds a bachelor of arts degree in English from the University of Mount Union and has earned the Senior Professional in Human Resources (SPHR) certification. She is currently completing certification as a Certified Employee Benefit Specialist (CEBS). She is also an alumna of the Leadership Development Program at the Center for Creative Leadership in Greensboro, NC.Morrison resides in Massillon, OH, with her husband and enjoys camping, hiking and golfing. In her spare time, Morrison is actively involved in the community and recently finished a term as president of the board of trustees for the Domestic Violence Project, Inc., in Canton.

Xerox Delivers on Channel Expansion Commitment: Launches New Program to Accelerate Sales of HighDemand Devices

Building on its strategy to drive growth with channel partners, Xerox has streamlined

access to its top-selling desktop products, making it easier to go from order to delivery. The new program, Xerox Express, helps agents, document technology partners and IT solution providers sell more printers and multifunction printers (MFPs) to small- and mid-sized businesses (SMBs). Xerox stands up the program by leveraging distributors who have excellent inventory of these high-demand products, along with offering the most competitive pricing for customers and richer sales incentives for partners.“It is exciting to see Xerox launch a program that not only allows us to focus on key products but ensures a well-stocked inventory so we can deliver on our promise,” said Bob Klein, owner, Document Solutions. The Xerox Express product portfolio includes nine Xerox VersaLink, WorkCentre and Phaser printers and MFPs – both black-andwhite and color, with a range of capabilities. Among the devices available are three Buyers Lab winners: the Xerox VersaLink C500 Color Printer, the Xerox VersaLink C505 MFP and the Xerox VersaLink B400 Black-and-White Printer.“Xerox stands up the program by leveraging the execution and inventory expertise of our distribution system – with an on-call mindset,” said Pete Peterson, president, Xerox Channels. “We’ve structured Express to drive success by addressing the hot spots most important to our partners: immediate access to products, aggressive pricing and attractive sales incentives.”The program is the latest way Xerox is helping channel partners profit. Earlier this month the company announced new ConnectKey apps to spur partner sales, along with software templates and an e-commerce model that helps them create, market and sell their own apps.

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n e w s u p d at e DocuWare Announces Leadership Transition

DocuWare announced that, effective Jan. 1, 2019, company presidents Jürgen Biffar and Thomas Schneck will transition their leadership positions to Dr. Michael Berger, currently the company’s chief technology officer, and Max Ertl, currently the company’s chief revenue officer. “Today’s announcements are about ensuring the company continues its long-term growth,” stated Biffar, founder and president. “This new structure will enable DocuWare to benefit from the extraordinary opportunities ahead. There is tremendous innovation and creativity at DocuWare and I have total confidence in Michael and Max to harness that energy to execute the company’s growth plan.” Founded in Germering, Germany in 1988, both presidents have steered DocuWare towards its current success over the past 30 years. Biffar is based in Germany and oversees finance, product and marketing,

while Schneck is based in the U.S. and is responsible for sales. Their dedication to the customers and enthusiasm for the technology have driven an ambitious product roadmap and growth plan.

Ronald Nielson Joins Flex Technology Group as New Vice President of Sales

FlexPrint LLC (FlexPrint) and the Flex Technology Group (FTG) have undergone phenomenal growth in the last year, and there’s no indication that the company intends to slow down anytime soon. In fact, now that Ronald Nielson has joined FTG as the company’s national vice president of sales, the strategy is full steam ahead. Ron brings to FTG nearly three decades of executive sales leadership at IKON and Ricoh. He will further enhance the company’s customercentric approach to create innovative, valuebased solutions designed to grow revenue and profitability across FTG’s family of businesses. Ron knows that a talented sales

team is instrumental in building the committed relationships that are crucial to success in the office technology industry.

Continuum Welcomes Phylip Morgan as Managing Director of EMEA

Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, today welcomed Phylip Morgan as its new managing director of Europe, the Middle East and Africa (EMEA). Morgan, a 25-year veteran of the managed services industry in Europe, will lead Continuum’s operations in the region at a time when the company’s rapidly growing partner base is entering its next chapter of growth. Crucially, Morgan takes charge of Continuum’s EMEA

organization as the company expands the managed services industry’s first tailored security portfolio, Continuum Security, into the region.Prior to joining Continuum, Morgan was the Managing Director of the Network Group, one of the most successful

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n e w s u p d at e MSP peer groups in Europe, leading the award-winning group through the past eight years of record growth.“The success of our global growth strategy depends on our ability to capitalize on the expertise of some of the industry’s strongest talents,” said Robert Kocis, CRO, Continuum. “Phylip is a proven leader in the European market. He has the experience to drive our EMEA operation into the next phase of growth, and we’re excited to see this bring even greater achievements for our regional partners.”

Sharp Business Systems Named Partner of the Year and Continuum U Master by Continuum

Sharp Business Systems and Sharp Electronics Corporation, was awarded Partner of the Year and Continuum U Master by Continuum, Sharp’s exclusive provider of a vertically integrated IT service delivery platform that enables IT professionals to scale rapidly and profitably.Sharp Business Systems was presented with the two awards at Continuum’s Navigate 2018 conference in Boston, Sept. 25 – 27. The Continuum Partner of the Year Award recognizes Continuum’s top partner overall by revenue and The Continuum U Master Award recognizes the partner with the highest adoption of Continuum’s educational certification program.“Four years ago, Sharp introduced managed IT services to our customers across the United States,” said Newt Higman, National Director, Managed IT Services for Sharp Business Systems. “Today, our world-class portfolio is the fastest growing component of our business, delivering enormous value to the clients served. Continuum plays an important role in our strategy, by integrating perfectly into our IT services portfolio. We greatly appreciate the recognition of our achievements and look forward to many more years of success with Continuum.”Sharp has been working with Continuum and its suite of managed network services since 2014. The relationship allows Sharp to provide network monitoring and management, help desk support, mobile device management and backup/disaster recovery. This allows businesses to operate with a proactive approach to avoid potential IT issues.

Toshiba Wins Bronze 2018 Brandon Hall Excellence Award for Corporate Learning and Development

Toshiba America Business Solutions announces it has won the Brandon Hall Group Bronze award for excellence in corporate

learning and development. The Lake Forest, Calif. tech innovator secured the recognition for the development of its Interactive Training Manual (ITM) supporting Toshiba’s award-winning e-STUDIO7506C series of multifunction printers (MFPs). The web-based learning program is tailored to help Toshiba clients master the use of their e-STUDIO7506C series systems through interactive, step-by-step training modules on more than 100 product features.“Excellence Award winners personify innovation that drives business results. Our winners embrace the future and embrace change and the challenges that go with it,” said Rachel Cooke, chief operating officer of Brandon Hall Group and head of the awards program. “It is amazing in reviewing these entries how organizations – both large and small – work across functions to make human capital management a valuable asset that enables business success.”“The development of our interactive training module is a paradigm changer for Toshiba clients and employees,” stated Toshiba America Business Solutions Chief Marketing Executive Bill Melo. “Our ITM is helping customers fully optimize their Toshiba print fleet while simultaneously equipping our salesforce with a dynamic training asset.”

Korea-Based Neo Photocon Sees Growing Opportunity for the OPC Drums in India

Neo Photocon is a South Korea-based bulk manufacturer of OPC drums for printer and copier cartridges. With 4 decades of presence in the imaging consumables market, Neo Photocon’s fully automated manufacturing facilities supported by stateof-the-art R&D facilities have a capacity to roll out 2 mil OPC drums a month, with best quality and longer-service life. The latest techniques used by Neo Photocon ensures low rate of wear and tear and a longer service life. Neo Photocon is reentering the Indian imaging consumables market with a stronger market strategy, as we see a lot of growing opportunities in India. After the launch of Make in India, a lot brands have started manufacturing of laser toner cartridges in India. This will offer great opportunity for Neo Photocon’s OPC drums in the India market. Soon Neo Photocon will appoint regional and city distributors across India. Already a reputed brand internationally, Neo Photocon wants to gain 30% market share in the Indian OPC drum market in India.

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product roundup UniNet Unveils Smartchips Featuring MPS Jumbo Yield for Use in Lexmark Units

UniNet introduces Smartchips featuring MPS Jumbo Yield for use in Lexmark C/X 548, 546, 544, 543, 540 / E 460, 360, 260, X 466, 464, 463 / T/X 658, 656, 654, 652, 650 color and monochrome engine cartridges. The Smartchips featuring MPS Jumbo Y i e l d deliver high performance and reliability while providing much higher yield resulting in substantial savings in cost per page. These MPS Jumbo Yield smartchips are highly recommended for MPS providers and are geared to support MPS businesses in delivering optimum performance, to dramatically increase their profit margins by significantly decreasing their cost per page.

New RICOH Pro TF6250 Wide-format Flatbed Printer Delivers Impressive Media Versatility and Productivity

Ricoh USA Inc. unveiled a new wideformat flatbed printer designed to deliver a

broad set of applications for the sign, graphics and décor markets. The RICOH Pro TF6250

puts unmatched productivity within reach for sign shops and commercial printers alike due to its impressive print speeds, one-touch automated daily maintenance and diverse substrate flexibility. At a time when customers expect high quality and fast turnaround, this flatbed delivers both in an intuitive way that allows operators to hit the ground running and produce high impact products for their customers. SGIA EXPO attendees can take a look at the RICOH Pro TF6250 Oct. 18-20 in booth 3601.“In wide format, the difference between an application that stands out and one that does not often comes down to the inks that deliver the highest quality with adherence to a wide variety of substrates,” said John Fulena, vice president, Commercial and Industrial Printing Business Group, Ricoh USA Inc. “With the RICOH

Pro TF6250, we developed a technology platform that can handle the wide range of applications our customers’ customers are seeking. Last year, we committed to making the right investments to help customers overcome challenges they face and expand their portfolios, and this printer is our latest example of just that.”The TF6250 has true flatbed architecture, with a moving carriage and gantry over a 98.8×51.5″ bed. Print providers who make their names on fast turns can benefit from its industry-leading production speeds, up to 1,391 square feet per hour. Furthermore, the TF6250 delivers incredible substrate flexibility to accommodate substrates up to 4.3 inches thick and ink sets available specifically for improved high adhesion to difficult and uncoated media. LED technology keeps power consumption down and cures at lower temperatures, allowing for use of thinner substrates without risk of melting or warping them. Additional ink sets, including one focused on high color gamut for sign and graphic applications, are also available. The TF6250 leverages Ricoh’s popular, powerful printheads with drop-ondemand technology and a configuration that includes CMYK, clear and primer to deliver

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product roundup an expanded color gamut and 635×1,800 dpi image quality.The RICOH Pro TF6250 makes maintenance and usage easy, helping printers get the most out of their technology investment. One-touch automated daily maintenance cleans and purges printheads to help keep the device in top working order. Registration pins help ensure precise registration, and four individual vacuum zones keep media in place regardless of shape and size. Additionally, an auto-sensor adjusts the printheads to the correct height to maintain accuracy, and full-bleed printing capabilities eliminate the need for trimming.

Lexmark Launches Suite of Cloud Services Solutions for Secure Print Release and Remote Device Management

Lexmark announced the availability of Lexmark Cloud Services, a suite of cloud

solutions designed to help businesses remove the IT burden of managing their printing infrastructure, and help partners save time and

money by managing their customers’ devices remotely.“According to a June 2018 Gartner report, How the Cloud Office Duopoly Affects Wider IT Strategies, ‘…By 2021, more than 70 percent of businesses will be substantially provisioned with cloud office capabilities.’ It’s crucial that they do so in a way that minimizes security risks and creates greater efficiencies,” said Allen Waugerman, Lexmark senior vice president and chief technology officer. “Our suite of services is specifically designed to simplify the pathway to the cloud by reducing infrastructure requirements for print, simplifying device management, and providing print solutions that enhance productivity, security and flexibility.” Lexmark Cloud Print Management (CPM) holds submitted print jobs in a personal queue until the user authenticates at a specific printer to release the jobs. This lets the user choose the most convenient printer anywhere in the company, ensures unclaimed documents with sensitive information are not lying around, and eliminates waste from documents that are printed but never retrieved. Lexmark CPM lets IT organizations get rid of the cost and headaches of print servers, print queues, and print driver management. Lexmark CPM

also supports mobile printing from iPhone, iPad or Android smartphones and tablets. The innovative hybrid option is a good choice for organizations that are challenged with compliance and bandwidth constraints. The hybrid option keeps print jobs inside the firewall, sending only the print job metadata to the cloud to enable analytics.

Latest KYOCERA Innovations Continue Focus on Simplicity, Usability

KYOCERA Document Solutions America Inc., one of the world’s leading document

solutions companies, today announced three new document management business applications designed to streamline workflows for document-intensive industries. KYOCERA RightFax Embedded, KYOCERA AccuSender Powered by SendSecure and KYOCERA XMediusFAX Connector enable direct, seamless communication between these popular fax applications and Kyocera MFPs.

FUJIFILM Showcased Superwide and Wide Format Inkjet Solutions

FUJIFILM North America Corporation, Graphic Systems Division has showcased an impressive line-up of new and innovative wide format solutions to print industry experts at SGIA Expo 2018. Making its North American debut will be Fujifilm’s all-new Acuity Ultra, a costeffective high speed, superwide UV roll-to-roll press for the production of high-end interior graphics and outdoor signage. The Acuity Ultra Series is available in 126” (3.2 m) and 197” (5 m) versions, giving printers the power to profit from interior and exterior applications where highimpact, near photographic quality is required. With a 3.5 pl drop size, the Acuity Ultra is ideal for the indoor display market, especially for luxury brands, with the quality comparable with litho and leading water-based ink systems. With its massive format size, multi-roll potential and impressive speed, Acuity Ultra gives you the ability to profitably create exhibition graphics, point-of-purchase displays, high-value graphic art, indoor backlit displays and more. “I’m eager for the North American debut of the Acuity Ultra at SGIA this year,” said Becky McConnell, product marketing manager, Onset Series, FUJIFILM North America Corporation, Graphic Systems Division. “Fujifilm has long been known for reliability and outstanding quality, and with regard to the Acuity Ultra, this grand format printer will definitely make an impression on the show floor.”

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product roundup Durst Reveals Two New Printing Platforms and Software Solutions

At this year’s SGIA Expo 2018, Durst showcased their leading-edge technology with two new platforms and software solutions, designed to automate and streamline today’s print businesses. Durst featured the award

winning P5 250 HS printing platform and new Rho 512R wide-format roll printer with new LED technology all three days of the show. Durst also unveiled their professional services software, MAPS (Multi Application Platform & Solutions) and LiftERP, an ERP built by a printer for a printer. “SGIA Expo 2018 started and ended for Durst on a note of high energy and excitement,” states Kevin Currier, North American Product Manager, Durst Software. We launched the

Professional Services Group and the MAPS (Multi Application Platform & Solutions) portfolio of streamlined and integrated solutions in Las Vegas. The response to our portfolio of open and integrated solutions from one source was extremely positive. The reception, interest and feedback was as good as we had hoped.” says Currier. Durst featured a new ERP system, named LiftERP, a new venture between LiftERP and Durst that was specifically developed by, and now for leading print providers.“In software we are focused on delivering what the print owners need to operate their business, not the more typical situation where software developers build something and try to convince print owners that it will work!” said Tim Saur, CEO & Managing Director for Durst North America. “These innovative solutions are designed to increase production efficiency while maintaining the required high-quality output.” “Las Vegas is always a great draw for the SGIA Expo show, and this year the Durst booth was busy all three days”, says Larry D’Amico, Sales Director – North America. “The interest level in the P5 is very high after customers were able to see the speed and quality we were able to achieve with this new printer, first hand.

Canon Redefines the Large Format Printer with the Versatile imagePROGRAF TM Series, New MFPs Models

Canon U.S.A., Inc. has unveiled the latest offerings from its imagePROGRAF lineup: the TM Series. The new TM Series is designed with the quality, speed and easeof-use that customers have come to expect from Canon’s imagePROGRAF devices. The

TM Series is designed to offer a solution that is not only ideal for technical documents, such as CAD drawings and GIS maps, but also short-term outdoor posters, signage and displays with the use of Canon’s LUCIA

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product roundup TD water resistant pigment ink. Canon has engineered the TM Series to be faster than previous five-color imagePROGRAF models when printing sets or multiple page documents by optimizing the print sequence time, helping to increase productivity for the end-user. This series offers wireless printing, an intuitive touchscreen panel and quiet operation, making the imagePROGRAF TM Series an ideal fit for retail, restaurants, and office settings as well as the traditional architectural, engineering and construction environments. With a strong focus on easeof-use with the addition of new software and hardware enhancements, these new models are designed to provide users of all-types with everything that they need to produce a variety of output. Utilizing LUCIA TD pigment ink, the imagePROGRAF TM Series provides superb print quality and longevity for vibrant displays and outdoor signage, especially when used with Canon’s water resistant media opening up new markets and applications for these printers. “Our company always strives to make our technology as versatile as possible to meet the needs of all types of users, whether they are architects or artists,” said Shinichi Yoshida, executive vice president and general manager, Business Imaging

Solutions Group, Canon U.S.A. “We are very excited to launch the imagePROGRAF TM Series, which allows customers to use our large format printers in ways that they may not have used them before. With these new models, Canon has improved the productivity and usability to redefine what is possible with a large format printer.” Canon’s imagePROGRAF TM Series offers a smaller footprint for 36-inch and 24-inch large format aqueous inkjet printers, making it a perfect fit for CAD, retail and office environments .1 Canon has engineered the TM Series to make it up to 60 percent quieter than previous imagePROGRAF models for less distractions in the workplace.

SpyderX is a ‘workhorse’ at Color Ink

Color Ink, a family-owned commercial printer established in 1984, is experiencing new business growth with the SpyderX, a versatile production-class UV digital inkjet press for sheetfed and roll-fed substrates. “The SpyderX is one of the best values for a mid-range flatbed printer,” said Todd Meissner, president at Sussex, Wisconsinbased Color Ink. “It’s a workhorse.” Designed and manufactured by Inca Digital,

the SpyderX, distributed exclusively in North America by Fujifilm, allows for production of a wide variety of high-quality output. Utilizing Fujifilm U v i j e t XS ink, developed specifically for the SpyderX, it delivers high-speed production up to 2,476 square feet per hour (230 square meters per hour) with pinpoint accuracy. \ Color Ink continuously seeks out and invests in the newest technologies to provide their clientele with solutions tailor made for a modern marketing era. SpyderX opens the door to application expansion or short-run specialty work support for print service providers. The robust 126” (3.2 m) wide, six-color plus white SpyderX is available as either a flatbed or a combination flatbed/ roll system model, for handling rigid and flexible substrates, including PVC sheets, foam board, corrugated, polystyrene, window cling, wallpaper and banner material. SpyderX is designed for consistent quality and productivity to ensure that jobs can be delivered on time with exceptional quality for customer satisfaction.

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plotTer maekrt

Epson Enters Low-to-Mid Range CAD Plotter Market The new series come with the unique auto-switching functionality enabling the printers to conveniently swap between large format roll paper and A4/A3 size paper, without users having to touch the printer, ideal for small companies that have multi-purpose print requirements in a limited workspace.

pson has announced the launch of the new high-speed T-series large-format printers available as desktop or floorstanding models, marking Epson’s entry into the low-tomid range CAD plotter market. The entry-models SC-T5130 and SC - T 3 1 3 0 N print A1 in 31 and 34 seconds respectively, and can fit in well in a small office environment. Leveraging Epson’s PrecisionCore MicroTFP printhead technology and enhanced Nozzle Verification Technology to automatically detect and adjust nozzle condition, the new printers offer breakthrough print speeds producing accurate A1/D-size prints in 34 seconds, precise detail and commercial-grade reliability. Featuring integrated wireless and Wi-Fi Direct connectivity, architects and designers can seamlessly print from tablets and smartphones or use the new 4.3” LCD color touchscreen with simple and intuitive menu control and navigation. Next-generation high-capacity UltraChrome XD2 pigment inks deliver durable vibrant prints with brilliant color and crisp lines. Offering one of the smallest footprints

in its class, the wireless plotters feature a new minimalist, ergonomic and compact design suitable for offices. From printing of blueprints, line drawings to signage or classroom posters, the SureColour T-series offers reliable printing performance professionals across a wide range of sectors including architecture, engineering, CAD, GIS, education, corporate and small offices. The new series come with the unique auto-switching functionality enabling the printers to conveniently swap between large format roll paper and A4/ A3 size paper, without users having to touch the printer, ideal for small companies that have multi-purpose print requirements in a limited workspace. Satyanarayana P, Director of Large format printers says, “The new SureColor T-series printers are designed for innovators – engineers, designers and architects, who are looking for a compact cad printer that can fit neatly into their workspace. Easy to set up and designed for ease of use, the T-series plotters deliver a range of features designed to help industry professionals increase productivity.’’

Key Specifications: The T-series plotters deliver a range of features designed to help industry professionals increase productivity, including: • Fast print speeds – The SC-T5130 and SC-T3130N produce accurate A1 prints in 31 and 34 seconds, respectively. • Easy to operate – A large, intuitive 4.3inch LCD color touchscreen simplifies print tasks. • Compact, clean design – Ultra small footprint and sleek, minimal design enhances workspace. • Print from virtually anywhere in the office – Integrated wireless and Wi-Fi Direct connectivity allow for easy printing print from tablets, smartphones and more. • High-performance – PrecisionCore MicroTFP printhead offers Precision Droplet Control for outstanding clarity, and commercial-grade reliability with Nozzle Verification Technology. • Durable, vibrant prints – Nextgeneration UltraChrome XD2 archival pigment ink technology produces brilliant color and crisp lines. • Versatile media handling – Accommodates rolls up to 24- and 36-inches and up to 50 sheets of A4 and A3 paper through the Auto Sheet Feeder with auto switch, as well as cut-sheet papers up to A1 (24”) or A0 (36”). • Precise, sharp detail – Print blueprints, line drawings, posters, and more up to 2,400 dpi. • Easy set up – Get up and running out of the box in rapid time.

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c u r ta i n r a i s e r

Stage is set for

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c u r ta i n r a i s e r

rd Imaging Solution Expo would be an ideal one-stop-solution for forging new alliances and for gathering technical, sales, marketing and industry information to keep up-to-date with the dynamics and trends of the imaging industry. The expo will attract a congregation of more than 1000 visitors per day which cutting across verticals of the remanufacturing industry, including

Vendor, Corporate and Resellers across the nation and guests from overseas to celebrate the occasion. Imaging Solution is going to organize 3rd Imaging Solution Expo on November 15th, 16th and 17th, 2018 at NSIC Ground in New Delhi. Imaging Solution Expo is featuring exhibitors and attendees from India and abroad, would be a potential platform that would attract a dedicated gathering of industry players for product launches, service offerings, peer networking and information sharing. The Expo would be an ideal one-stopsolution for forging new alliances and for gathering technical, sales, marketing and industry information to keep up-todate with the dynamics and trends of the imaging industry. The expo will attract a congregation of more than 1000 visitors per day which cutting across verticals of the Remanufacturing industry, including Vendor, Corporate and Resellers across the nation and guests from overseas to celebrate the occasion.

Previous Expo After the tremendous success of two

expo in a row of the Indian remanufacturing industry in Chennai and New Delhi, Imaging Solution has organized 2nd Imaging Solution Expo on January 12th, 13th and 14th, 2017 at NSIC Ground in New Delhi. Ever since its inception, the aim of Imaging Solution has been to motivate, support and recognize outstanding brands, organizations and individuals who have acted as catalysts in furthering the growth story of the Remanufacturing industry. The Imaging Solution awards have evolved with time in response to the demands of and suggestions received from the industry leaders. Imaging Solution realizes the importance of encouragement and support required by the fledgling remanufacturing industry for its development in India akin to the support received by the industry sometime back. Imaging Solution Expo 2016 is an object-oriented and opportunity-generating trade show for the vendors, channel partners and visitors from across India and abroad who are looking for a one-stopsolution for their business opportunities in the imaging supplies industry. With many new manufacturers of various types of imaging products making their appearance every year, visitors can meet potential suppliers and buyers at the show and explore new business opportunities. This innovative Expo is intended to help clients forge and cement new business partnerships. The exhibition scope covers printers, copiers and consumables. At this session, 40 Indian exhibitors and seven overseas exhibitors industry attended the show. The exhibitors of Imaging Solution Expo are highly professional, reliable and competitive. They brought to the show a great number of products and technologies that meet with the demand of the market.

The visitors, particularly overseas visitors, are all professionals in the industry and most of them are of top management, holding big purchasing demand. They visited Imaging Solution Expo to search for the best and latest resources and they import a large quantity of products for sales and distribution in their own country. Most of the visitors are satisfied with the show. The expo attracted visitors from all over the North Indian states of Rajasthan, Punjab, Himachal Pradesh, UP, Uttarkhand, MP and also from several other states for East and South India. In spite of demonetization troubles and cold-wave, the visitor count and exhibitorsâ&#x20AC;&#x2122; satisfaction were great.

About 6th Imaging Solution Award Night The management of Imaging Solution magazine conducted the 3-day 2nd Imaging Solution India Expo on Jan 12-13-14, 2017 at NSIC-Exhibition Complex, New Delhi, where exhibitors from across India and two

prominent exhibitors from China exhibited their products and technologies. Many exhibitors also received awards under different categories for their performance (during the year 2016) in the annual 6th Imaging Solution Awards Night at Hotel Suryaa in New Delhi on Jan 13, 2017. After the successful show in Delhi and Mumbai, Chennai, the Sixth Imaging Solution Award Night was concluded successfully in the Hotel Suryaa, New Delhi. The award â&#x20AC;&#x201C;giving ceremony has attracted a congregation of more than three hundred guests cutting across verticals of the Remanufacturing industry, including Vendor, Corporate and Resellers across the nation and guests from overseas to celebrate the occasion.

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t e c h ta l k

Remanufacturing the Xerox Phaser 3610 Drum Cartridge

By Mike Josiah and the Technical Staff at Uninet

he Xerox Phaser 3610 series of printers are based on a 47 ppm engine with a maximum resolution of 1200 x 1200 dpi. The first page out is stated to be under 6.5 seconds. The Printers memory is fixed at 512MB. The toner cartridges are just simple tubes and have been covered in previous instructions. The cartridges used in these machines are as follows:

STD Toner 106R02720 HY Toner 106R02722 EXT HY Toner 106R02731 Drum Cartridge 113R00773

5,900 pages 14,100 pages 25,300 pages 68,000 pages*

Required Tools 1) Toner approved vacuum. 2) A small Common screw driver 3) #2 Phillips head screwdriver

2) Press in on the top tab and remove the end cap. See Figures 2 & 3

Required Supplies Replacement drum for use in the Xerox Phaser 3610 series New replacement chip (Check for the proper region) 1) Place the cartridge with the handle on top and drum facing away from you. Remove the screws on the right side end cap. See Figure 1

Fig. 2

*Drum yield is based on an average of 3 pages per job. Yield will vary based on job run length, media type, size, weight, orientation and usage patterns Other machines that use this cartridge are: Phaser 3610N Phaser 3610DN WorkCentre 3615DN WorkCentre 3655 Workcentre 3655i Fig. 1

Fig. 3

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t e c h ta l k 3) Remove the three white gears. See Figure 4

6) Remove the spring. See Figure 9

10) Press in on the tab and remove the bushing. See Figure 14

Fig. 14

Fig. 9 Fig. 4

4) On the opposite side of the cartridge (chip side), remove the screw on the end cap. See Figure 5

7) Lightly tap the cartridge on the chip side and turn the cartridge upside down. Quickly remove the developer assembly. Tapping the cartridge on the chip side first will move most of the developer away from the open port. See Figures 10 & 11

11) On the right side turn the black drum bushing to unlock, carefully pry the bushing off. (It fits tightly over the metal drum axle shaft). See Figures 15 & 16

Fig. 15

Fig. 5

5) Lift up the three tabs on the endcap, two on the bottom and one on top lift the assembly up. See Figures 6, 7 & 8

Fig. 10

Fig. 16

12) Remove the drum. See Figure 17

Fig. 6 Fig. 11

8) Put masking tape over the auger developer port to prevent leakage. See Figure 12

Fig. 17

13) Pry out the tabs on the PCR Assembly and remove. The spring on the right side will stay in place. See Figures 18, 19 & 20

Fig. 7 Fig. 12

9) On the left side of the drum turn the white bushing to the left to unlock it. See Figure 13

Fig. 8

Fig. 13

Fig. 18

Fig. 19

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t e c h ta l k 21) Install the three white gears as shown See Figure 31

Fig. 20

14) Remove the two screws from the Wiper Blade. Remove the blade See Figure 21

Fig. 31

Fig. 25

18) Install the new drum. See Figure 26

Fig. 26 Fig. 21

15) Clean out all the waste toner from the waste chamber. Make sure the foam seals are clean. See Figure 22

Fig. 22

16) Replace the wiper blade and 2 screws. See Figure 23

Fig. 23

17) Clean the PCR with your preferred cleaner and install the assembly into the cartridge. Pry out the locking tabs to the holders can slide into their slots. See Figures 24 & 25

November 2018

Fig. 32

19) Install the black bushing with the tab fitting into the slot and turn to lock. See Figures 27 & 28

23) Install the developer assembly onto the cartridge. The left side has a tab that fits over a round post. See Figures 33 & 34

Fig. 27

Fig. 33

Fig. 28

Fig. 34

20) Install the white bushing white pin to the top slot and turn to lock. See Figures 29 & 30

Fig. 29

Fig. 24

22) Remove the tape from the developer port and tap the developer assembly on the non- port side to force the developer down from the open port. See Figure 32

Fig. 30

24) On the developer/chip end cap remove and replace the chip by pressing in on a tab from the inside of the end cap See Figures 35 & 36

Fig. 35

Fig. 36

Due to unavailability of space, we are unable to take all pics.

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Gust Column

Decoding Print fleet optimization through Managed Print and Document Solutions By Abhishek Mukherjee, Senior Market Analyst, IPDS, IDC India

rinting while being one of the most important process in any organization is also considered as a significant cost overhead. In this age of rapid digital transformation, organizations are looking at digitizing most of the paper intensive process and reducing dependency on printers. One of the solution to address this need is a suitable print and document management solution which can facilitate their digital transformation initiatives and reduce cost burden at the same time. With a persistent demand from the end-users, print device manufacturers and solution providers are constantly focusing on developing robust Managed Print and Document Services (MPDS) solutions. According to International Data Corporation (IDC), Managed Print and Document Services is 3rd Party management of a fleet of Printers/ MFPs through remote monitoring under a multi-year contract covering Hardware, Consumables, and Services. Clients are charged on per page basis with following key service delivery attributes – • Detailed up-front assessment of the print fleet • Fleet usage monitoring and reporting • Ongoing optimization • Governance Managed Printing and Document service contracts bring about the following advantages to the Organizations: Benefits of Managed Print & Document Services Printer fleet reduction MPDS allows organizations to consolidate their printer fleet by enabling a higher ratio of employees per printer, fewer consumables, and reduced paper wastage. In many large corporations, the number of print devices are placed near each other.A detailed assessment comprising of various attributes such as Printer to Employee distance, layout size etc. enables the service provider to recommend their clients to optimize the fleet size and usage. Improved Cost efficiency Printer usage is one of the few unaudited and unchecked process area in organization resulting in lot of inefficiency and cost

overruns through paper and consumables wastage. Through periodic assessment of the department’s printing requirements and selective/ need-based access, an organization can control its print costs and improve efficiency. Improved security In the age of digital transformation, print security is one of the prominent cyber threat that an organization should take seriously. Many vendors nowadays arebringing devices equipped with security software suite which protects these end-point devices from internal and external threats. Key elements of device security are as follows – • Automated detection cybersecurity threats

• Protect the sensitive data using advanced encryption standards • Automated monitoring compliance reporting

and

• Developing a cohesive print security strategy Continuous Remote Monitoring: MPDS vendors’ key objective is to optimize the print fleet through constant monitoring. Analysis and continuous monitoring of Print usage through dashboards enable Organizationsnot only to keep a close control on the document printing by the employees but also curtail the wastage.Remote monitoring of Chipbased devices and firmware allow tracking of the consumable levels from a central location. Reduce Environmental Impact MPDS is also a big leap towards reducing an organization’s carbon footprint. There are mainly three distinct ways this solution enables companies to “Go Green” – • Installation and usage of a limited number of energy efficient machines • Usage of Original consumables controls particle emission • Optimizing the paper usage and usage of recycled papers by many Device manufacturers. Enterprise Content Management MPDShas enabled abridging the paper-

Mr. Abhishek Mukherjee, Senior Market Analyst, IPDS, IDC India to-digital gap owing to its capturing and routing feature capabilities which integrate the content with the other enterprise systems. The Capturing solution can enable extraction of the information from the documents through Image/ Character recognition software as well – a leap forward to DX. Outlook According to IDC FutureScape, Worldwide Imaging, Printing, and Document Solutions 2018 Predictions(Document Number # US43152617), 45% of All Office Print Devices Shipments Worldwide will be sold as Part of a “Print-as-a-Service” Contract.As per IDC Worldwide MPDS and Basic Print Services forecast Update, 20172021,Asia Pacific (Excluding Japan) region will have the highest CAGR from 2016 to 2021 driven by India and China.The growth momentum of MPDS will gradually be shifting from Large enterprises to Mid-size companies with a CAGR of 18.6% in Lower mid-size firms (100 to 499 employee size) and 9.2% in Upper mid-size firms (500 to 999 employee size)as they are very keen in reducing the printing cost. Hence, the Vendors must shift their focus from Large Accounts and Local/ Regional fulfillments to catering to the needs of these Small and Mid-sized businesses (SMBs). Beyond the cost optimization, MPDS is a strategic IT initiative that cultivates value out of print and continuously improves the enterprise’s workflow management.

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interaction

iQ Launches New Lamination Machines, Plans to Expand Product Range Delhi Copier is a New Delhi-based provider of laser printer & copier black and color toners, consumables including rollers, drums, primary charging rollers, mag rollers, compatible laser toner and copier cartridges for all major brands, under their brand name iQ. They also provide a wide range of office equipment including lamination machines and consumables. In an interaction with A.R. Joshi, CEO, Delhi Copier about the new product and new initiatives of iQ brand. Mr. A.R. Joshi, CEO, Delhi Copier

elhi Copier led by A.R. Joshi, CEO, with nearly two decades of imaging industry experience, launched iQ brand in 2016. “In July 2018, we launched 3 models of lamination machines under iQ brand, which we already sold 3000 units in the last 3 months. We are expecting more business for lamination machines. On panIndia basis, we have over 350 dedicated dealers through whom we reach the end customers. We import quality products from a selected set of manufacturers in China. We sell our own branded products and in bulk for others who can purchase and sell under their own brand names. We have pan-India presence but stronger in North and North East India regions and in Karnataka state in South India. In the coming year, we want to increase the number of our partners particularly in the East and South India regions. Besides quality, we also focus on timely delivery, ready availability of products and better service. We have high quality compatible consumables for all major brands including Epson, Xerox, Canon, Brother, Ricoh, Panasonic, Sharp, Kyocera, Konica Minolta, Toshiba, etc. Overall, we are growing at 15%-20% annual growth rate,” said, Joshi.

iQ brand products are widely used in government organizations, MNCs and other private sector organizations. Delhi Copier lays special emphasis on meeting the needs of the customers. At iQ, they channelize all their efforts to provide superlative products. As a value addition, they focus strongly on providing good service. Joshi adds, “Among copier toners, black toner is the main selling item for us. Color copier toner forms just 10% of our total toner sales at present, but demand for color toner is growing. In the last few years our printer toner sales have increased significantly. We see good demand for color in future. We try our best to provide toners of impeccable quality that gives quality output and quality parts that drastically reduce the failures and snags in the equipment. Compared to the good quality we provide, our products are reasonably priced. Before we select a manufacturer, we visit their factory and R&D department, study their manufacturing processes and R&D methods closely. If we are satisfied from all angles, then only we select them as our provider.”

Delhi Copier’s services also include providing the customers with user manuals and giving installation and operation training. Delhi Copier has a spacious and well-equipped warehouse to keep their office equipment and other products in right-segregation and protection. Regarding GST, the latest trends in the market and their future plans, Joshi adds, “The recent GST law turned out to be good for us as we could streamline payments and receivables better and our business has improved in the last one year. GST has also reduced the grey market to a significant extent. The negative trend in the market is margins are coming down due to high competition from the poor quality products imported from China. The depreciation in the rupee value against the dollar has pushed up the prices and further reduced the margins. But we believe our good quality will win in the end. On our expansion side, we want to add more imaging media like photo paper to our portfolio. In future, we want to increase our presence in South and East India regions further, which are potential markets. We want to promote our iQ brand more aggressively across the country through different channels.”

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growth plan

G B Tech India, Experiencing Robust Growth, Plans to Widen Range and Reach of their Office Automation Products

B Tech (India) based out of New Delhi, is a manufacturer, importer, exporter, wholesaler, trader and service provider of a wide range of office automation products since 1990. G B Tech product portfolio includes industrial binding machines, pouch lamination machines, paper shredding machines, CD shredding machines, spiral binding machines, printer and copier machines. Their product range also encompasses binding machine comb, binding machine wiro, binding machine thermal, binding machine (perfect glue) and office furniture. In addition, G B Tech also provides lamination machine accessories, lamination machine roll, binding machine spiral with accessories, paper shredder heavy duty, paper cutter machine, currency counting / detection machine, ID card machine material and paper shredder. Narain Dutt Jaimini, CEO of G B Tech India, comments, “Our customers are spread pan-India. We provide products thru our partners and also supply for the direct orders from office users and consumers. Our prices are high in general, but we provide good quality products supported by great service. We also provide quality spare parts to the users as and when they need. We also have inexpensive products for those who are not serious about quality.” GB Tech products are appreciated for their trouble-free operation, resistance against shock and low maintenance cost. The company has hi-tech infrastructure, highly professional production management team, sound quality assurance and R&D department. Their products undergo stringent quality tests to ensure their flawlessness. The product range, quality and functions are regularly improvised and updated by continually conducting market research to assess the latest technology,the current needs of the users and to keep in line with the industry requirements & standards. G B Tech’s logistics department coordinates to ensure timely supply of goods to the client’s end. Commenting on future plans, Narain Dutt Jaimini concludes, “We import from tested and proven providers from China. We want to add more new products to the portfolio in the coming

years. We already have four branch offices operating in India and want to open more branches across India in the following years. We are currently growing at an annual rate of 100% and we want to maintain this rate in coming years. With the number of new offices increasing year-on-year and many offices want to automate their offices, the demand for office automation machines and consumables has been witnessing exponential growth during last few years. We are very optimistic about achieving our objectives in the coming years.” Wide range of products, high quality, timely delivery and the best after-sales-service have enabled GB Tech to garner a vast client-base across India and also abroad. GB Tech has established a respectable image in the office automation products industry under the able guidance and leadership of its founders whose industry experience and business acumen have enabled the company to understand the needs of the clients well. G B Tech has a strong and wide dealer network covering most parts of the country to enable the company to provide timely deliveries and meet clients’ diverse requirements.

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new venture

Britomatics to Become Exclusive Distributor Soon for InkTec Inks in India the sales of our InkTec products. We want to add more partners to our network, but we are looking for those who will purchase in bulk and have the record of making payments honestly.” Britomatics has been continuously pursuing productivity improvement, technical innovation and new product development.Over time, Britomatics has formed strategic partnerships with international companies like XAAR, Spectra, Konica and Epson; the company is Gold Channel partner for XAAR in Asia region. With focused R&D, infrastructure investment and competitive spirit, Britomatics continues to be a provider of innovative in their product-line. Britomatics has its state-of-the art warehouse and R&D center in Noida and company is constructing their own 12-storey building in Sector 132, Noidia which may take another 3 yrs to complete, after the company wants to shift their corporate office there.

Mr. Arjun Dev, Managing Director, Britomatics India Pvt, Ltd.

ritomatics group established in 1995 is a prominent provider of solutions to wide format digital technology. The company provides a suite of products related to wide format technology including inkjet printers, printheads, inks and the related consumables for commercial graphics industry under their brand name BriteJet. Britomatics is a distributor for InkTec desktop inks and dye sublimation inks in the Indian market. Arjun Dev, Managing Director of Britomatics comments, “Our latest focus is on InkTec products for which we are likely to become exclusive distributor for in India in the coming 6 months, after which all the enquiries in India related to InkTec will be dealt thru us. We already have a pan-India network for BriteJetWFP products. Soon

we will develop pan-India network for InkTec desktop inks and dye sublimation inks. Our association with InkTec is going great. We find InTec as a very good brand to deal with, with good cooperation and decent profitmargins. InkTec has a wide range of inks from desktop inks to dye sublimation inks and we are handling nearly all their products. With rupee value depreciating against dollar, the imports in general have become costlier, but InkTec has been very cooperative with us, so we are able sell the products without increasing prices. Though color usage is growing, black still forms bulk of our sales with 70% black inks and 30% color inks. In the last 6 months, we made good progress in providing Inktec inks in India. In the coming 3 months, we want to double

Arjun Dev elaborates, “Under Britejet brand we provide wide format printers (WFPs), WFP printheads, WFP inks and WFP printer parts. We have 70% share in WFP printheads market in India. We import wide format consumables from providers from different countries including Russia, Singapore and USA. Besides Delhi, we also have branch offices in Singapore and USA. We are in the process of starting our branch office in Surat. We have tie-ups with XAAR, Konica Minolta and Epson for whom we provide printheadsfor their WFPs. In the last year, we also sold nearly 30 Wide Format Printers. There is no big challenge for us in the market as our focus is on quality and transparency which win in the long run. We are satisfied with our progress and looking forward to a good growth in 2019.” Supported by well qualified and dedicated staff, Britomatics aims to become a provider of innovative, technologically advanced, world class solutions & services for the commercial graphics industry.

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fa c e t o fa c e

Growlamâ&#x20AC;&#x2122;s Journey so far, New Product Launches and Ventures GROWLAM has come a long way, starting with Lamination Machines and Laminating Pouch Film, and later on widening their product range adding Inkjet Photo paper, PVC Card Material Products, Spiral Binding Machines, Laser Toner Cartridges and more.

REENLAM OFFICE SOLUTIONS, based in New Delhi, India, is one of the most efficient and trusted organisationsin the Imaging Industry for wholesaling, importing, trading and supplying a large array of Office Supplies. Under the able guidance of Gaurav Khetterpal, an MBA from University of Wales UK, with a vision to create and supply quality products, the company sources raw material from reliable factories in China, Korea and Japan. Since its inception in 2015, GROWLAMhas come a long way, starting with Lamination Machines and Laminating Pouch Film, and later on widening their product range adding Inkjet Photopaper, PVC Card Material Products, Spiral

Mr. Gaurav Khetterpal, Director, Greenlam Office Solutions

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fa c e t o fa c e Binding Machines, Laser Toner Cartridges and more. In an interaction with Imaging Solution, Gaurav Khetterpal, Director, Greenlam Office Solutions, says, “Our brand ‘growlam’ is well known in the market for its consistent quality and affordable prices. The brand name is meant to imply‘We and our partners grow together.’We have formulated effective policies which are beneficial to our distributors to grow with us together. We aim to cater to our distributors and dealers products with good profit margin and satisfaction to the end user. Our mission is to provide the best quality and cost-effective products to every customer ON TIME EVERY TIME. We are committed to continuously strengthening our products to improve our competitive position. Our vision is to become the leading brand for Office Supplies, to be customer’s first choice and the preferred partner to channel network.” The company had to face a lot of challenges in their initial years due to stiff competition, demonetisation and then GST but overcame them with determination to emerge as a successful brand. Growlam has been able to achieve a rapid sales growth in the last 3 years, and have become a fast upcoming brand in the Industry. Gaurav Khetterpal adds, “We are happy to announce the launch ofa complete range of World Class Laser and Copier Tonersunder our brand ‘growlam’in November 2018. Our customers will be delighted to use our toners which will give them excellent print quality, high efficiency and high yield and consistently. In addition to giving top quality, our laser toners have been packed in attractive bottles. We are participating in the 3rd Imaging Solution Expo to be held at NSIC Complex, New Delhi during November15-16-17, where all these products will be displayed.” Growlam employs highly qualified staff for Sales and Marketing, R&D and back-end operations. The ethical business practices and client-centric approach helped the company in getting edge over

the competitors. Growlam has added many distributors in the last 1 year and the distributors have been able to achieve their targets and earn high rewards from the company, thanks to growlam’s effective sales and marketing policies. Gaurav Khetterpal further clarified, “Apart from the complete range of toners, we will also display our new ‘Paper Shredders’ which are manufactured as per European standards and are effectively priced. Kindly visit the Expo for more details.” Printer consumables market is growing fast and has a lot of potential to grow and offers a plethora of opportunities to dynamic entrepreneurs if they are active, creative and wise. Today, in this digital world, every office, home, school and establishment requires printers and consumables on a regular basis. About the future plans of the company, Gaurav Khetterpal elaborates, “Growlamis planning to sign in more distributors and dealers in 2019, and increase the brand’s presence across the nation. We have already increased our range of our compatible laser cartridges, laser toners, copier toners for the brands like HP, Samsung, Ricoh, Brother etc. Now, we are going to addcartridge parts like OPC Drum, PCR, MR, etc to our product portfolio.All our products are designed and developed under the guidance of best Industry experts and professionals. We believe that the only way to survive in this market is to provide the customer onestop-solutions for a wide range of products for the users’ different office needs. The wider the range of products we have, the better it is for the brand.” The biggest challenge today is the pricecompetition from the unorganised sector in the imaging industry, where people sell the products by lowering the quality and selling cheaper. It hugely affects the sale in the organised sector. Due to competitive market, many companies, especially in the unorganised market, import products which may be cheaper, but are of very low standards. They might give big margins

to importers, but the implication is this attitude, besides bringing down market quality levels, is creating a lot of e-waste resulting in polluting our environment. Regarding the role he personally want to play to make the Indian imaging industry organized and recognized, Gaurav Khetterpal reveals, “I believe that the Indian imaging industry has a great potential and we can achieve more success and profit in business if we work in a systematic and objective manner. We all in the industry should pledge to bring and sell the best quality products from abroad which has a longer shelf-life. The e-waste contains hazardous substances which are harmful to humans and also to animals. We need to educate people about it and it is our moral responsibility to society to sell and use only best quality products. All products need to be recycled after its end of life or disposed of safely to protect our environment. This kind of initiatives will give recognition to Indian imaging industry globally and elevate its status.” Today, Growlam is a fast growing company with a vision to be a market leader in the next 5 years in the imaging consumables segment. The company plans to spread its network across India covering most of the cities and states. The company is looking for more dealers and distributors who are interested in buying and selling their products in bulk quantities. Regarding the message he wants to give to the industry, Gaurav Khetterpal concludes, “To be a successful entrepreneur, you should focus on how you can give enough margins for your distributors so that they keep selling your product with motivation. Don’t think of a short term or one time profit, think of how you can win the long-term trust of your customers so that they keep coming back to you again and again. You have to be ethical and transparentin your dealings; then only you can gain the trust of your customers. Maintain cordial and honest relationships that will place all the stakeholders in a Win-Win situation!!”

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tie-up

Vijex Vyapaar to Sign up as Premier Partner for HP A3 Laserjet Copiers Vijex Vyapaar has more than three decades of successful presence in the imaging market as a leading Importer and Distributor of imaging consumables catering to both consumer and industrial segments. The Company through its partners has a wide presence pan India.

avratan Baid on behalf of Vijex

several important milestones and turning

Vyapaar adds, “We recently signed

points during their journey in the last few

up to become Premier Partner for

decades. Established in 1980, the company

HP A3 Laserjet Copiers for which we see

had its first turning point in 1984 when our

good business in 2019. We have pan-India

former PM, Mrs Indira Gandhi, launched

customer-base with major portion of business

a scheme for unemployed youth giving

coming from North India, central India. In the

Rs 25,000 for each unemployed youth to

recent months, growth of laser and copier

set up photocopier business. During that

toner sales, which cover 80% of our business,

period, Vijex had the opportunity to set

has slowed down. In 2019, we expect the

up thousands of machines and expand their

growth will pick up and also expect significant

business. In 1987, they added fax machines

Mr. Navratan Baid, Vijex Vyapar

increase in color toner usage. Quality is our

while their copier business also did well. In

launched 3D Printers with several models to

main selling point and we sell mainly in bulk

1994-95, Vijex Vyapaar got a contract to print

cater to various segments.

without brand. Challenges in the market

nearly 20 lakh voter ID cards making Vijex

include, many people are selling substandard

the second largest provider of this service in

toners projecting them as standard toners to

Delhi. In 1998, they started Samsung monitor

the gullible customers. Unfortunately, most

business and emerged as a big distributor of

users are unable to differentiate between

Samsung. Nitnui Technology Private Limited

good and low standard toners. This indirectly

is a new initiative of New Delhi-based Vijex

hampers the industry growth in the long-term.

Vyapaar Private Limited for 3D printers.

Next, depreciation of rupee against dollar

says,

“Our

attached printer solutions, not just products. So we are focusing more on attaching service with our product offerings. My message to the partners is we should be honest in serving needs of the consumers by sincerely giving

has pushed up the costs of all the imported

the true information about the products we

Technology is a partner for Colido brand 3D

products, so wholesalers and others are not

are selling them, should not mislead them

Printing machines. In future, we see good

purchasing in large quantities. This has slowed

with falsifying the information. Partners

scope for 3D printers, though at present only

down the market.”

should focus on providing quality and give

a few people know and use 3D technology.

more clarity to the users about the quality

We want to bring best 3D technology to the

and output. Imaging information media (like

China,

Indian customers. In the next decade, we

Imaging Solution) and trade associations

Singapore and Japan, with major part of their

hope 3D printing will become big segment

should focus on educating the partners and

imports coming from Japan. Vijex Vyapaar

and transform the production technology in

the users how to focus on good quality and

also deals in compatible inks, toners and

a big way.”

avoid price based selling competition. That

manufacturer from South Korea,

Baid

companies and corporates want service-

Nitnui

Vijex Vyapaar is associated with leading

Navratan

Navratan Baid concludes, “Today all big

toner cartridges for different brands and

Nitnu Technology has taken a pioneering

will build a healty industry in the long-run. We

models of printers and copiers. They also

initiative to bring high-end 3D technologies

hope the business conditions will improve in

deal with rentals for copiers and printers to

at affordable costs to both consumers and

2019 once the rupee value stabilizes and GST

a limited extent. Vijex Vyapaar has crossed

enterprises. With this, the company has

is understood well.

November 2018 Imaging Solution

CMYK

q&A

“High quality products & services, strong relationships, ethical business practices are drivers behind Itone’s success” Itone is a Mumbai-headquartered national provider of a wide range of high quality compatible consumables and materials for copiers, laser printers and MFDs. Itone also offers top quality and high reliability components and raw materials for remanufacturing and recycling of cartridges. The company is a B2B company and does not sell retail or to end users nor take part in tenders. Sandeep Sanghvi, Managing Director, Itone, in an interaction with Imaging Solution, shares their company’s value system, vision and strategy. Mr. Sandeep Sanghvi, Managing Director, Itone India Pvt. Ltd.

Could you brief about Itone brand and your latest product portfolio? Itone offers a high quality range of compatible materials for copiers, printers and multifunctional devices, as well as components and raw materials for the remanufacturing and recycling of cartridges. Itone is a B2B company and does not sell retail or to end users. The brand operates based on the values of Trust, Integrity, Commitment and Long-term relationships. Itone owes its dynamic development and growth to the trust and confidence of its customers and partners, rapid response to new changes, flexibility, excellent service, competitive solutions and focus on quality.

Currently what is your main focus for year 2019? We are continuously increasing and updating our range of products to offer more solutions to our clients. At the same time, we are continuously improving our services and the efficiencies of our processes and operations.

Which are your main regions or states of operation at present and what are your expansion plans? What is your strategy to reach maximum number of clients? We operate and sell across most of the major states in the country. We are aiming at deeper market penetration and stronger presence across the states through aggressive marketing promotions, advertising, participating in trade shows and other related activities. Most importantly, to win the long-term trust of the customers we bank on our good products, excellent service, and strong relationships backed by values. All these factors always would lead to long-term business growth.

How the rapid depreciation of rupee vs dollar impacting your business? In the short term, business margins and pricings have definitely been impacted due

to drop in the rupee value. But eventually market dynamics will take care of currency fluctuations in the long-run and things will stabilize.

What challenges are you facing at present and how are you dealing with them? One problem that we always have been facing is clients being given incorrect information by unscrupulous traders and vendors who are just trying to make quick money and doing corner cutting to make a sale. We strongly believe in honesty, education and sharing the right and accurate information. Eventually as the market matures further, more awareness will be created and clients will be well informed.

What are your future plans? We are looking at continued expansion through new initiatives and ethical means while not compromising on our brand values of Trust, Integrity and Commitment.

November 2018 Imaging Solution

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interview

“InkTec is expanding its market dominance with premium quality ” InkTec Corporation started with Ink for Desk-Top Printer at the beginning of company, InkTec has expanded its business area into the large format printer ink market through continuous research & development. Furthermore, InkTec has entered UV Printer market with the company’s own stateof-the-art products as a strategic diversification. With these kinds of endless innovation, InkTec positioned as a true in the field of inkjetapplication. In an interaction with Danny Moon, Regional Sales Manager, InkTec Business Division, about the Inktec’s plan and new initiatives.

Mr. Danny Moon, Regional Sales Manager, Business Division, InkTec

How InkTec is performing globally? Inktec has been supplying various types of ink for desktop printer, large format printer, UV printer and sublimation printing to 200 customers in 80 countries since 1992. Although there are various competitors all over the world, we supply various products with the best quality and we keep elevating InkTec brand value in market.

What are the most important issues to your customers at the moment and how is InkTec catering to this? Customers are always demanding good quality at a reasonable price. We continue to make efforts to meet these market needs and supply high-quality products based on price competitiveness and continuous research and development. In addition, environmental friendliness is becoming an important issue. This is an important part

not only in developed markets but also in India, a developing country. Textile products based on dye sublimation technology contact the human skin directly. InkTec are supplying inks which is harmless to human body as InkTec has obtained ECO Passport certification for dye sublimation inks, one of main selling items, from OEKO-TEX, a world-famous certification company.

In an increasingly competitive market, how your believe sets InkTec apart from its competitors? In the first, InkTec is continuing to engage in brand marketing in the Indian market through our distributors. Second, InkTec operates its own Quality Management System and maintains excellent ink quality. We are confident that ink quality, such as printability and color, is comparable to other competitors. This effort has become a top tier brand in the inkjet market.

What scope do you see for your desktop, large format and UV printer inks in India? Please give your focus for each segment. InkTec supplies not only desktop ink, but also LFP ink and UV printer. Also, InkTec is manufacturing UV Printer, naming Jetrix. In the case of OA ink, inexpensive inks made in China dominate the market, but InkTec is expanding its market dominance with brands and premium quality. What challenges are you facing in Indian consumable market and how do you plan to overcome them?

Market prices have been falling annually due to the impact of low-priced brands such as Chinese and local brands, which has adversely affected our profit structure. InkTec is continuously striving to secure cost competitiveness in response to these issues.

November 2018 Imaging Solution

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November 2018 Imaging Solution

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R.N.I. nO DELENG/2012/46000 | PostAl reg. No. DL(S)-01/3441/2016-18 | Date of Pub: 20 Nov. 2018 | Postal Date: 24 & 25 of Same Month | Posted at: NDPSO

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