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ISSUE 04 VOLUME 06 Monthly Magazine April 2018
40 Pages
www.imagingsolution.in THE BEST INFORMATION RESOURCE FOR IMAGING INDUSTRY IN INDIA
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Editor’s Desk
Publisher & Editor
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Swapan Roy
Editor in Chief
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Manoj Jha
Asst. Editor
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S. Goswamy
Staff Photographer
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Ajay Kumar
Product Head
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Layout Design
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Marke ng Manager
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Dear Readers,
S. Du a, Raj Kumar Sujit Goswami
Finance
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Sandeep Sarkar
As per IDC’s Hard Copy Peripherals (HCP) Quarterly market report (2017 Q4), Epson sold 705,656 inkjet printers in CY 2017 to lead the market. Epson captured 42% of the Inkjet market by Volume and 54% in value, while HP followed with a volume market share of 40 % and value share of 32%. Canon lagged behind at 16% volume share. Epson has been the leader in the Inkjet market by Value share for a few years now. As per IDC, Epson L380 has been the highest selling printer model in the Inkjet category. Epson M-series (Monochrome InkTank) witnessed significant growth from Tier 2 and 3 cities as channel partners effectively developed newer markets such as Cooperative banks, State Government, etc. where end consumers preferred the Mono InkTank to a Mono Laser printer.
Circula on Head
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Pratap Biswas
Circula on Asst.
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Ashish Ghosh / Ashok Paul
System Manager
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Vijay
InkTank printers were first introduced by Epson in 2011 and have helped consumers across the home, commercial and office segments to print more by keeping the cost under control. The extremely low cost per print of 7 paise for Black and 18 paise for Colour offered by Epson struck a chord with consumers and Epson has seen sale of InkTank printers in India go up exponentially over the years.
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CONTENTS
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YOUNG LEADER “Asterisk Aiming at Maintaining 100% Annual Growth Rate for its MPS Services Anchored on Quality” Mr. Preet Ahluwalia,
Asterisk Electronics Pvt. Ltd.
NEWS UPDATE
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REGIONAL PLAYER “German Refilling offers top quality re-manufactured cartridges, refilling & printer repair services”
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Mr. Radhakrishnan,
Managing Director, German Refilling Pvt. Ltd.
PRODUCT ROUNDUP
TECH TALK Remanufacturing the Brother HL L8360 Series Toner Cartridges TN-431/436 Color Toner Cartridges
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GUEST COLUMN
Evolution of Business Inkjets in Office Printing
Mr. Nishant Bansal, Research Manager, IPDS, IDC India
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N E W S U P D AT E Kazuto Ogawa Named New President, COO of Canon U.S.A.
Canon U.S.A. Inc.has announced that Yuichi Ishizuka, the company’s president and chief operating officer, has taken a new assignment as president and chief executive officer of Canon Europe, Middle East and Africa (EMEA) as of April 1. This announcement marks the culmination of a 33-year tenure with Canon Americas for Ishizuka, who also holds the position of managing executive officer for Canon Inc. in Japan. Canon U.S.A. has announced that Kazuto Ogawa will succeed Ishizuka in the role of president and chief operating officer. Ogawa comes to Canon U.S.A. from Canon China, where he served as executive vice president. Ogawa brings with him over three decades of experience with Canon, including positions across the globe.“I’d like to thank Mr. Yuichi Ishizuka for his strong leadership, visionary spirit and tireless dedication to Canon U.S.A., where he provided the same innovative direction that he will bring to his new role overseeing Canon Europe, Middle East and Africa,” said Joe Adachi, chairman and CEO, Canon U.S.A. Inc. “It is with great honor that I announce the appointment of Mr. Kazuto Ogawa to the position of president and chief operating officer of Canon U.S.A. On behalf of the company, I welcome Mr. Ogawa to our team and look forward to working alongside him as we continue to cement our status as an imaging leader.”A graduate of Waseda University in Tokyo, Japan, Ogawa began his
career with Canon Inc. in 1981. Between the years of 1995 and 2005, Ogawa held positions with Canon Singapore, Canon Hong Kong and Canon China before returning to Canon Singapore to serve in the role of president and chief executive officer. In 2008, Ogawa was named president and CEO of Canon Canada. Following that, he was named as an executive officer of Canon Inc. in 2011. He was later appointed executive vice president of Canon China in February 2014 and became a managing executive officer of Canon Inc. in April 2016.
Epson India Elevates Samba Moorthy to Head India Operations
Epson India announced a rejig in its top management. Toshiyuki Kasai, who has been the President for the last 6 years and is due to retire shortly, announced that he will be returning to Epson Japan in April 2018. His replacement as President of Epson India has been announced as Mr. Samba M o o r t h y, who till now was the Vice President, Sales & Marketing. Samba Moorthy who joined Epson India in 1996 has grown through the ranks to head the company in India. With a vast body of experience in various capacities within Epson, Samba has been instrumental in setting up and building the Point of Sale (POS) and Projector businesses for Epson and for actually creating an industry where none existed earlier in India. He is widely credited with being the driving force behind Epson India’s sales growth and its ascendency to the No. 1 position in most of the categories it operates in including
inkjet printers, projectors, billing printers, dot matrix printers and robots. According to the outgoing President, Toshiyuki Kasai, “Epson India has been growing exponentially for the last many years, and has reached a turnover of approx. Rs. 1664 Cr in FY 2017. This was possible because of our fantastic products, a strong internal team, a robust channel, a wide service network and a deeply rooted culture of customer centricity. Epson India is now poised for the leap to the next level. Samba is an inspiring leader with a clear vision and is the ideal person to lead and take Epson India forward, with an eye on the 2025 goals set by the company.”Commenting on his appointment Samba Moorthy said, “It’s an honor to lead Epson India as we look to sustain and boost our growth momentum in the coming years. My focus will continue to be on generating value for our customers in everything we do, while building Epson into a valued and respected brand in India. These are exciting times at Epson India and I look forward to working closely with the team and our partners and business associates to take Epson India to the next level.”
Dealer Marketing Acquires Convergo Marketing, Will Operate as Convergo
Dealer Marketing announces the acquisition of Convergo Marketing. The new team will operate under the name Convergo. “Convergence is the new reality of our industry,” said Founder Darrell Amy. “The convergence of office equipment and IT services, along with the integration of sales and marketing driven by new buying habits, requires all of us to rethink the way we sell and market.”Since 2004, Dealer Marketing has served the office equipment industry with digital marketing services including website development, search engine optimization, blogging, and social media management. Convergo Marketing, a HubSpot Gold
Ink More Printer Solution Opens 3rd Refilling Center in Surat
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ounded in 2005 and led by its Proprietor, Ajay Devilkar, Ink More Printer Solution is a Surat (Gujarat) based provider of ink and toner cartridge refilling services. Ink More Solutions has three refilling stations in Surat, the last
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and third refilling center has been opened recently. The company is looking for further expansion of their refilling business in Suratregion in the coming years. Ajay Devilkar shares, “Per month we approximately refill 2000 cartridges of which 1200 are laser toner cartridges and 800 ink cartridges. We are growing overall at annual rate of 20%. On color refilling side, we refill more ink cartridges and a few laser toner cartridges. After the implementation of GST, our business has increased substantially, as
taking printouts has increased a lot after GST implementation. Our main selling point is we do quality refilling at affordable prices and we aim at customer satisfaction, maintain friendly relations and good reputation in the market. We never use cheap, low-quality raw materials. Once a customer comes to us for refilling, they will again come to us and also recommend our services to new customers. In the coming years, we want to open more refilling centers and cover most areas in the Surat city.”
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N E W S U P D AT E Agency partner has provided inbound sales and marketing services to office technology dealers and managed IT providers for the past three years.“The response from our clients has been very positive as we look for new ways to integrate sales and marketing to drive business growth,” said Bill Poole, president of Convergo.
Canon India’s Vice President K. Bhaskhar, elected as Chairman for the CII Office Automation & Imaging Division
Canon India announced the appointment of its Vice President, K. Bhaskhar, from the Business Imaging Solutions division, as the chairman for the Confederation of Indian Industry’s Office Automation & Imaging Division. Unanimously elected for the position, Bhaskhar will be seen in an advisory role, working alongside the Government on policy matters, interfacing with thought leaders, and enhancing efficiency, competitiveness and business opportunities for industry through a range of specialized services and strategic global linkages. With a two decade long tenure at Canon, Bhaskhar is one of the most respected leaders in the organization and has been its part since its inception in India. Kazutada Kobayashi, President and CEO, Canon India, said, “We take pride in our people, they are our biggest asset. In my opinion a strong and committed workforce plays an integral role in the growth of the organization. I am confident that under his expanded role, he will further strengthen synergies and knowledge sharing within industry.”Expressing gratitude and talking about his vision for the industry, K. Bhaskhar, said, “It is an honor and a privilege
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Imaging Supplies Coalition Anti-Counterfeiting Conference Slated for September 2018
The Imaging Supplies Coalition is hosting its 2018 conference on Counterfeiting and Fraud in the Imaging Supplies Industry, Sept. 12–14, at Planet Hollywood in Las Vegas, with access to all its attractions. We look forward to your participation at the conference as we discuss key brand protection issues facing all of us. There is no better way to meet with the brand protection executives of the major companies in the imaging supplies industry. Members include Brother, Canon, Epson, HP Inc., Lexmark and Xerox. Samsung printer supplies, which are now owned by HP, are also included in ISC coverage. The imaging supplies industry is experiencing a period of rapid transition. The ISC’s 17th conference on fraud and counterfeiting in the imaging supplies industry will provide a clear review of the factors driving this transition and map an approach to protecting brands, customers and reputations during this period of rapid change. The conference will open with a presentation on the pace of technology change and will include presentations on how these changes affect the IPR environment. The ISC brand owners have very effective
brand protection programs. There will be ample time to meet with them to discuss current issues and to learn what they think make their programs so effective. In addition to the ambience of the conference, the Planet Hollywood is in the middle of the Las Vegas strip with easy access to all the finest attractions in the city. Come early and stay after to enjoy this great city and surrounding area. We look forward to meeting you at our conference.
Lexmark Given 5-Star Rating in CRN’s 2018 Partner Program Guide
Lexmark announced that CRN, a brand of The Channel Company, has given Lexmark a 5-Star rating in its 2018 Partner Program Guide. This annual guide is the definitive listing of partner programs from technology vendors that provide products and services through the IT channel. The 5-Star Partner Program Guide rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs. To determine the 2018 5-Star ratings, The Channel Company’s research team assessed each vendor’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support and communication. Lexmark’s Partner Program is a global and integrated marketing program that empowers partners to effectively win more business opportunities by taking advantage of Lexmark offerings in a rewarding manner. Lexmark offers partners access to innovative imaging solutions and technologies, tools, resources and benefits that ultimately improve their bottom line.“Finding the right technology vendor to partner with can be a daunting task, given the vast array of choices now available to solution
Royal Technology wants to expand business in Sri Nagar & Kashmir Regions
oyal Technology, founded in 2014, is a Srinagar (Jammu & Kashmir) based provider of imaging consumables. Led by its Proprietor, Masoom Alidar, Royal Technology also provides IT peripherals to a limited extent, besides imaging
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to Chair the CII Office Automation & Imaging Division. The CII Office Automation and Imaging Division (CII OA&ID) takes up issues of common interest to members and industry players with concerned Ministries/ Departments and contributes towards drafting National-level Policies with stress on making them more user friendly and consistent with Government’s focus on Ease of Doing Business. The Division’s efforts would be to not just propel higher level of growth in this dynamic industry, but also work towards contributing to the society, through our advocacy, thereby, facilitating a common Industry goal.”
consumables. The product portfolio of RT includes laser toner powders, black laser toner cartridges, copier parts and stationary under the brand name RT. The Royal Technology also provides black toner refilling services. Masoom Alidar comments, “We are growing at annual rate of 10-20%, where most
of our customers come from Kashmir region. GST has no impact on us as we have been following the norms even before GST came into force. Our main selling points are we offer best customer satisfaction at average prices. In future, we want to expand our business further.”
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N E W S U P D AT E providers,” said Robert Faletra, Executive Chairman of The Channel Company. “CRN’s Partner Program Guide and 5-Star ratings help them narrow the field and find the best fit, identifying the most rewarding partner programs and providing crucial insight into their strengths and benefits. We are pleased to present our 2018 PPG list, recognizing the strongest and most successful partner programs in the channel today.”“Designation as a 5-Star technology vendor from CRN validates Lexmark’s dedication to our channel partners,” said Sammy Kinlaw, vice president, worldwide channel and OEM sales. “Lexmark is proud be recognized as one of the best of the best in the 2018 Partner Program Guide. We continue to enhance our program to help Lexmark partners grow and succeed, with a number of exciting new developments coming yet this year.”
Ricoh appoints Joji Tokunga New President and CEO in the Americas
Ricoh USA Inc. proudly announced that Joji Tokunaga has been appointed president and CEO of Ricoh in the Americas. He brings 33 years of sales, marketing and management experience to this latest leadership position. In this role, Tokunaga will spearhead the North America team’s efforts to bring the global RICOH Ignite growth strategy to its valued customers and Ricoh Family Group (RFG) dealer partners. Glenn Laverty remains senior vice president of Ricoh Americas Marketing and president and CEO of Ricoh Canada Inc., and reports to Tokunaga.“Ricoh’s global transformation is not only on the path to success, but it’s one that has encouraged us to take a look back at our history of innovation,” said Tokunaga.
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“Throughout our more than 80 years, we have brought industry firsts to market that still today remain key business tools to help people share information and ultimately work smarter. Our commitment to this innovation stems from our collective passion – our passion to understand, to continually serve and to grow our customers and our dealer partners. I’m looking forward to leading our Americas team further down our transformation path and helping these valued organizations reach their goals.”Ricoh’s claims of its successful transformation journey are validated by its customers’ continued trust and commitment to it. In fact, Ricoh’s customer loyalty index (CLI), a standardized tool that tracks customer loyalty over a period of time, uncovered that its customer loyalty has increased approximately four percent in the last 12 months. Additionally, our survey data has found that RFG dealer partner operations’ satisfaction has increased by 28 percentage points in two years. Most recently, Tokunaga served as Executive Vice President and General Manager of Shared Services within Ricoh Americas where he oversaw the organization’s human resources, finance, legal, supply chain, customer administration, IT, process improvement, marketing, and strategic planning functions that provide support to Ricoh’s main business units in the Americas. Prior to this, as Executive Vice President and Deputy General Manager of Shared Services, Tokunaga focused on optimizing marketing, IT, and operations to align with Ricoh’s services-led transformation. Tokunaga graduated from the University of Delaware.
A.B. Dick Document Solutions of West Michigan and H.C. Berger Company Join the Visual Edge Technology Family
In an industry so rooted in service — where customer loyalty runs deep and employees become family — a hands-on dealer principal like Charlie Hiotas wasn’t looking for change with an acquisition partner, but rather an opportunity to secure the future for his customers and employees. For Hiotas, Visual Edge Technology Inc. fit the bill. This week, Visual Edge welcomes Hiotas’ two Michiganbased dealerships — A.B. Dick Document Solutions of West Michigan, located in Grand Rapids, and H.C. Berger Company, in Lansing, MI — to the family as Visual Edge’s 26th office equipment acquisition.“We’re as close to your traditional ‘old school’ dealerships as they come, with long-time customers and loyal employees. It was very important for me to join a company who shares the values I have as an owner and will uphold the commitment I have made to my customers and employees,” says Hiotas.“Visual Edge has a terrific reputation for letting businesses run the way they have always been run,” added Hiotas, who will continue leadership of both companies as president. “A.B. Dick is a small, 25-year-old company, and H.C. Berger has been around forever. I have employees who have been with me for all of it.”With Hiotas at the helm, both A.B. Dick and H.C. Berger will continue to operate at their current locations with their current names. Both dealerships will serve to expand Visual Edge’s existing presence in Michigan, with Brady’s Business Systems of Grand Blanc, acquired earlier this year, and Premier Business Products of Troy, acquired in October 2016.
Blue Technologies chooses SalesChain and e-automate to Power its Business into the Future
SalesChain is proud to announce Blue Technologies has selected SalesChain and e-automate to power its business into the future. The SalesChain Business Management
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N E W S U P D AT E Suite will provide a scalable, user-friendly, mobile toolset for sales and order fulfillment and commission processing, including bidirectional integration with e-automate.“For the past 18 months, our team has thoroughly evaluated the offerings of SalesChain with e-automate. The combined experience of the companies and comprehensive products offered, out of the box, made it clear to me that our time to implement and the benefits to our business would be realized faster, and with fewer risks of disrupting our dayto-day activities through the process of conversion,” says Paul Hanna, President of Blue Technologies. The SalesChain Business Management Suite serves the needs of everyone involved in the process of selling and fulfilling orders. Features that include two-way Outlook integration, Hubspot integration, tablet-based proposal and order pricing, service pricing for individual machine or group contracts, IT solutions pricing, document management servicing, streamlined commissions, proposal and contract document generation with eSign capability, and advanced sales analytics and dashboarding make SalesChain the most powerful tool for business.“The bidirectional integration of SalesChain with e-automate and SalesChain’s workflow capabilities will increase efficiencies across the entire transaction lifecycle,” says Clara Nader, CFO of Blue Technologies.
Konica Minolta Solidifies Its Leadership Position in New IDC Smart Multifunction Printer (MFP) Vendor Assessment Report
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), is pleased to announce that it has once again been named a category leader in the IDC MarketScape: U.S. Smart Multifunction Peripheral 2018 Vendor Assessment Report. This report details a leading study that analyzes the
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smart multifunction printer ecosystem for hardcopy vendors that provide MFPs in the US.The vendors selected for inclusion were determined to be among the most prominent market participants for smart MFPs. The study is designed to provide an overview of their competitive fitness. To be designated a “leader,” as Konica Minolta has been, signifies that the company has led and continues to lead the market in both scope of offerings and strategic objectives. The report finds that it has made the necessary investment in service portfolios, marketing deployment, and delivery capabilities to set itself apart from the majority of the field. According to the study, Konica Minolta continues to grow and is successfully balancing core market wins with emerging services and new technology business. More importantly, it appears further along than most with a vision of the office and workplace of the future and has started assembling a set of new product technologies to adapt to evolving digital transformation technologies.Dino Pagliarello, vice president, Product Management and Planning for Konica Minolta, stated, “One of the report’s main takeaways is that print is a people-based relationship business and that a positive sales and/or customer service experience that goes above and beyond expectation is usually a clincher in a new deal or critical for a renewal.”“Konica Minolta is recognized as a leading MFP Provider. When copy/print solutions are needed, this is a vendor with a wide range of hardware offerings that are enhanced by an array of software and services,” says Keith Kmetz, Vice President, Imaging, Printing and Document Solutions at IDC. “More importantly, Konica Minolta appears further along than most with a vision of the office of the future and has started assembling a set of new product technologies
to adapt to evolving digital transformation technologies.”The IDC MarketScape research also includes advice for technology buyers based on actual customer interviews. One nonprofit highlighted a $25 million cost savings over five years, as well a 30 percent reduction in paper printing as a result of Konica Minolta’s MFP products, services and capabilities.
Xerox Corp. Named Gold Sponsor for ITEX 2018
Information Technology Education Exposition (ITEX) confirmed that Xerox Corporation will be a gold sponsor for the show in May. Xerox Corporation was not a sponsor in 2017. ITEX is anticipating a significant increase in attendees from around the globe as a result of the sponsorship, contributing to the continuous growth in the number of attendees every year.The sponsorships for this year’s show include a variety of notable office equipment manufacturers, as Xerox has been in business for over a century. Marc Spring, founder of ITEX, is proud to sign on Xerox as a gold sponsor. “ITEX started in 2001 with OEMs like Xerox. Although office technology continues to advance with new inventions and developments, OEMs are the framework for our industry. ITEX is honored to host Xerox as a gold sponsor for the show this year, as Xerox is led by industry experts in all areas of office technology: office solutions, document management…the list goes on and on.”ITEX 2018 will take place May 15-17 at Las Vegas’ MGM Grand Hotel. The theme of this year’s show is Own the Office, Piece by Piece, emphasizing the importance of mastering all areas within the office technology space, including document management, managed IT, managed print, unified communications, and office solutions. ITEX is anticipating hundreds of exhibitors
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with expertise in various areas, offering networking opportunities, face-to-face meetings with vendors, co-located events, and educational sessions discussing the latest products.
Sharp Showcases Smart Signage Solutions, New Alliances And Preview 8K Technology At Digital Signage Expo 2018
Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, is excited to participate in the 2018 Digital Signage Expo (DSE) in Las Vegas. Located in booth #2618, Sharp will showcase innovative smart signage displays and new software alliances that are “Working Together” with Sharp to create a collaborative ecosystem.“We are super excited about the products and alliances that we will be highlighting this year at DSE,” said Gary Bailer, director of
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product planning and marketing, Pro AV Products, Sharp Imaging and Information Company of America. “With the office becoming increasingly collaborative, we are proud to showcase our new products that demonstrate how we can efficiently work together.”This year, Sharp will be showcasing collaborations with third-party software companies for the SHARP Open Architecture Platform technology found in upcoming smart signage displays, as well as alliances in Sharp’s sales channels, as integrators and channel partners work together to provide creative solutions. To date, Sharp has 17 global alliances for the SHARP Open Architecture Platform technology. Of these, Sharp will be demonstrating solutions from six in the booth, including Revel Digital, Ping HD, Enplug, Navori Labs, Onsign TV and Capital Networks Limited.
Compass Sales Solutions Launches A Fully Redesigned Website
Compass Sales Solutions is excited to announce that we have launched a fully
redesigned website.Because of our consistent growth, we have launched a new website to better serve our customers. In addition to the existing content of training, support and services resources, we have added many new features to benefit our customers. We have made it easier to request a demo, read about our success stories as well as access news and events, and the most commonly asked questions and answers. In addition, our new website is mobile friendly.With an enhanced Customer Center, we’re consistently adding new videos, live webinars (we ensure there is time for Q&A at the end), documentation, support and training FAQs as well as helpful docs and live chat options. Take advantage of all our education/refresher videos for admins and users. The videos are informative and can assist you to make your job easier, allowing you more time to sell. Sign up for our newsletters so you can ensure you are up to date and in the know of all the exciting enhancements our development team iscontinually releasing to provide we are offering you the very best.
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National Photocopier is Jubilant about their Growth in Punjab & Haryana Regions
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ational Photocopier, founded in 1971 in Panipat and led by its Proprietor, Deepak Narang, is a prominent Distributor of imaging products in the Haryana and Punjab regions. The company is authorized Regional Distributor of Brother printers; and an authorized service provider for Brother and Epson printers. National Photocopier is also authorized regional Distributor for PrintIT imaging consumables. The company has a state-of-the-art warehouse in Panipat to store products safely and supply them in time. Deepak Narang comments, “Most of our customers come from Haryana, Punjab and Chandigarh regions, while some customers come from border towns of UP. We maintain good relationships with our customers and our charges are
customer-friendly. We also buy and sell old MFPs and also rent photocopiers. Right now, we have 30 copier machines rented out in the market. We have Print IT black consumables for all the printers. On the color front inkjet is doing well; we have color inkjet consumables for Canon, Brother and Epson printers. Print IT as a vendor has been very supportive and encouraging towards us. In April 2018, the Mumbai-based Print IT is taking nearly 27 distributors from all over India to Phuket, Thailand, on an incentive pleasure trip and we are one of them. We also participate in local imaging exhibitions to promote our products and services. We find GST as a good step by the government as it has streamlined most of the business processes in the market. GST is a first
great step forward in organizing the imaging industry. We are content with our present growth. In future, we want to expand our business further and reach out to more customers.”
JMD Computers Focuses on Providing Good Quality and Right Quantity Imaging Products
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Mr. Sanjay Narula, Proprietor, JMD Computers
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MD Computers is a Chandigarh-based distributor for the Q-Cartridge, Print IT and Image King brands of imaging consumables. Led by its Proprietor, Sanjay Narula, JMD offers a product line that includes inkjet inks, toners, toner cartridges, cartridge parts, printer machine parts. The company caters to the needs of customers in Punjab and Haryana regions. Sanjay Narula states, “Imaging market is doing well and the GST has been a good development which has streamlined the business activities across the country. The negative trend in the market is nowadays, people are selling two types of toner cartridges, one type of cartridge contains only 90 gms and the other type contains 120 gms of toner. Naturally, the one that contains 90 gms will be cheaper but it will also give lower yield, and the one that contains 120 gms is costlier. Most customers are not aware of this quantity
and yield difference. They simply go for 90 gms cartridge thinking it is financially beneficial, but they are simply getting misled and cheated. Mostly the newly entered smaller providers are resorting to these unfair practices, deceiving customers, upsetting the MOP (Market Operating Price), messing up the market and hurting the honest players. Even many refillers are following these cheating practices, unfortunately. There is a need to streamline the industry in this regard, educate the customers and the industry players should be compelled in some to make facts transparent to the customers. That will be good for the industry as a whole. From our own business point of view, we are growing at an annual rate of 30%. Our main selling points are good quality and right quantity. We are looking forward to more expansion in our business in future.”
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PRODUCT ROUND UP Growlam Multi Laminator with Inbuilt Paper Cutter & Corner Rounder, Combo Machine Launched
Growlam GL-P490, a combo machine of Laminator with inbuilt Paper Cutter and Corner Rounder, has been recently launched by Greenlam Office Solutions. Now this multi-purpose, high quality, costeffective machine is available for sale to the customers across India. Gaurav Khetterpal, Director of Greenlam Office Solutions, shares, “We launched & displayed GL-P490 in an expo in Mumbai in March 2018. Visitors liked the machine and showed a lot of interest in the product. This office solution received appreciation from several quarters in the industry. This is a unique product that is available exclusively with Growlam in India. It is a combination of three products: Lamination Machine, Paper Cutter and Corner Rounder. Users need all the three products while working and now with this product, they do not have to purchase three products separately. If someone purchases three machines separately, it will cost more, whereas total cost of this combo machine is less than the costs of the three machines put together. We are expecting a good demand for this high quality and reasonably priced product. It’s a true value for money for the customers.”
UniNet Launches Toner Developers for Use in Ricoh Printers
UniNet has released toner developers for use in Ricoh Aficio SP 3500, 3400/SP 5200, 5210, MFP 5200 S, 5210 SF and SP 6330, 6320, 6310, 6230, 6220, 6210, 6110 and 6100 printers. Developer plays a big role in the printing process as it is part of a dual component system. The two components work handin-hand to provide dark crisp images. Replacing developer in printer/copier cartridges regularly will bring huge benefits to your equipment, as it will guarantee excellent and reliable image printing as well as outstanding performance. Keeping developer new by replacing it at the appropriate recommended yield will help to avoid such issues as background and light prints, and will prevent toner dusting. It will also maintain high density to print darker blacks and crisp images.
Nuance OmniPage Server 2 Delivers Company’s Most Comprehensive and Powerful Document Conversion Solution to Date
Nuance Communications, Inc. y announced OmniPage Server 2, the newest version of Nuance OmniPage Server, featuring several optimizations including an enhanced user experience with flexible configuration options, API-enabled document classification and cloud deployment options through Amazon Web Services and Microsoft Azure. Nuance OmniPage Server 2 extends the capabilities of previous offerings, delivering an industrial-strength, reliable, fast and accurate solution for high volume document and image conversion. The most significant enhancement in OmniPage Server 2, the updated user
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interface with new simplified installation option, enables set-up on a single machine in minutes making it accessible to new audiences. Dealers and organizations without networking or server configuration expertise can install and begin executing high-volume document conversion processes almost immediately. Once setup, users will immediately appreciate the enhanced Web Conversion Client, with its intuitive interface, as they configure and run document conversion jobs. OmniPage Server 2’s document conversion and classification services are foundational technologies for robotic process automation applications. Document-based information must be converted to machine-readable formats and be identified by “type” to perform advanced analytics. Utilizing OmniPage Server, organizations can drive analytics, streamline document-based business processes and accurately deliver information to an unlimited number of folders and subfolders. “Folder watching” capabilities can detect PDF and image files and automatically designate them for conversion, bringing greater efficiencies to the end-to-end document conversion workflow.“OmniPage Server 2 is the most powerful and versatile document conversion solution offered to date,” says Tracey Mustacchio, senior vice president of product & marketing, Nuance Document Imaging. “The new installation experience allows a nearly turnkey setup for dealers and end users, while the integration with our document classifier API enables even greater efficiencies to the document conversion and classification process. The ability to host the solution in the cloud will give users greater flexibility, scalability and robustness to support their growing document conversion needs.”Nuance OmniPage Server 2 converts PDFs and other popular file types into searchable PDFs and other editable files. Other updates include improved OCR accuracy and speed, support for right-toleft languages, such as Arabic and Hebrew, and enhanced Intelligent Workflow Runner, which when combined with the Workflow Designer can easily create more complex workflows.
Weather Resistant Media for Aqueous LargeFormat imagePROGRAF Printers is Now Available from Canon
PROGRAF Large-format printers: Canon Water Resistant Adhesive Matte Vinyl (330gsm) and Canon Water Resistant Matte Banner Vinyl (480gsm), both designed to withstand most weather elements for up to six months without lamination. Ideal for banners, posters and signage, these media types can find a home in a variety of different markets, including construction, beverage, education and retail. An exciting aspect of these new media types is their ability to be used in conjunction with aqueous imagePROGRAF printers, helping users produce bold colorful output for their outdoor displays.“Many of our customers have a need for signs, posters or banners that can both be used outdoors and have the high-quality look that one has come to expect from a pigment ink printer,” said Toyotsugu Kuwamura, executive vice president and general manager, Business Imaging Solutions Group, Canon U.S.A. Inc. “With this in mind, Canon has refined our media offerings to help protect what is most important: the image. With the combination of these media types and an imagePROGRAF aqueous pigment printer, the end result is a frame-worthy print that can be hung outdoors. This is just the latest innovation from Canon to help the enduser get the most out of our products.”
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PRODUCT ROUND UP Color-Logic Certifies HP Indigo 6900 Digital Press with Silver Ink
Color-Logic has certified the HP Indigo 6900 digital press with silver ink for label and packaging applications. Confirming the certification, Color-Logic Director of Sales and Marketing Mark Geeves said, “Silver
ink on the HP Indigo 6900 press, when used with the Color-Logic Process Metallic Color System, yields great advantages for brands requiring labels or shrink film packaging. Combining the two technologies produces as many as 250 metallic colors and a virtually unlimited variety of decorative effects for enhancing and protecting products.” Geeves added, “The ColorLogic system and decorative effects software, together with the HP Indigo 6900 digital press, add the wow factor to labels and also enable brands to implement a myriad of security enhancements. Metallic variable data, plus first-level security features, are available at no additional cost to brands, since all such features may be implemented at the design stage and require no further pressroom or finishing work.”
Toshiba Enables Mobile Printing at Los Angeles Magnet School
Toshiba America Business Solutions’ technology initiative is enabling students, teachers and administrators at King/Drew Magnet High School of Medicine & Science in Los Angeles to print from anywhere on campus using a mobile device. King/Drew Magnet High School is the first school in the Los Angeles Unified School District – the second-largest public school district in the United States – to implement such a program. The magnet high school’s 1,700 students as well as 120 teachers and administrators print lesson plans, study guides, tests and other educational materials from their laptops and mobile devices to Toshiba’s award-winning e-STUDIO multifunction printers. King/Drew Magnet High School’s students are primarily printing to Toshiba’s print fleet using their school-issued Chromebooks.“The one-to-one Chromebooks and Toshiba printing stations have revolutionized our school culture,” said King/Drew Magnet High School of Medicine & Science Assistant Principal Heather Karuza Ph.D. “It’s like a college campus. There is a new level of accountability and freedom when students can print, scan, and make copies on their own. Everyone loves this new printing system.”Beyond the convenience of allowing King/Drew Magnet High School students and staff to print from their mobile devices, Toshiba’s technology initiative is producing substantial ecological and security benefits. Requiring students and staff to enter personal access codes virtually eliminates abandoned prints and unauthorized access to printed materials.
Flexpress Buys EFI Pro 16h LED Hybrid WideFormat Printer to Win in DFW’s Growing Graphics Market
Electronics For Imaging Inc. has announced that Flexpress has purchased an EFI Pro 16h LED hybrid flatbed/roll inkjet printer from authorized EFI distributor Konica Minolta Business Solutions U.S.A., Inc. With its new
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acquisition, the Dallas-based digital printing company can broaden its local and national customer base by offering a much greater range of high-quality signage and graphics work.“We had wanted a wide-format device for a while, partly to broaden our customer base and the services we offer,” said WP Ward, founder of Flexpress. “We also received feedback from our clients that they had wide-format work and would give to us if we had the right device.” For Ward, the choice of wide-format printer was clear. “The EFI Pro 16h has the size, speed, high-quality and white ink we were looking for,” he said. “It can print on such a wide variety of materials, and that really opens up what we can do. We can print on substrates almost two inches thick, which is amazing,” he said. With its newly installed printer, Flexpress is offering many different types of applications on both rigid and flexible media. The printer’s outstanding quality and broad media compatibility have even opened the door to fine art reproductions. “One of the benefits of the Pro16h is that it can run canvas,” said Ward, adding that his company is working with three international artists to produce fine art work on both canvas and on watercolor paper. In the signage market, the printer gives Flexpress the added ability to capture some of the opportunities that come with being in the rapidly expanding Dallas/Fort Worth (DFW) metropolitan area.“More than 100,000 people move here every year, the area has a large concentration of Fortune 500 companies, and is a popular destination for large-scale events,” said Ward. “Companies come in and they need signs and other services. And with the growth of condos and apartment, the demand for signage, banners, and related products is going up as well. The EFI Pro 16h puts us in a position where we can take advantage of this opportunity.”Within the next 12 months, Flexpress intends to explore short-run packaging and package prototyping services with the printer, including printing custom products for local events and tradeshows.
Formax Introduces Innovative Touchscreen for Tabletop Folder
Formax introduces the new FD 346 Tabletop Document Folder, replacing the FD 342, with an innovative full-color touchscreen control panel. The FD 346 is one of the first manual setting folders in the industry to feature a touchscreen. The graphic interface uses internationally-recognized symbols in place of text, making it easy for anyone to use. The FD 346 processes up to 15,500 sheets per hour, in sizes up to 12” W x 18” L. Six popular folds are clearly marked on the rugged metal fold plates for quick and easy set-up and operation, plus fine-tuning knobs provide for precise adjustments. The “1X” button allows operators to fold a single sheet and check the fold accuracy before processing an entire job. For easy batch processing, the FD 346 features the Formax AutoBatch program. This allows users to input a specific number of sets, number of sheets per set, and the delay between sets. Standard features include adjustable outfeed wheels, easy-to-remove feed tires, and a patented telescoping conveyor system that holds up to 500 folded sheets. The FD 346 also includes a cross folding guide, which provides the option to process a folded sheet in a second pass at a 90 degree angle. An optional multi-sheet feeder has the capacity to fold up to 4 stapled or unstapled sheets at the same time. The FD 346 is proudly made in the USA, and with its
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PRODUCT ROUND UP intuitive and innovative touchscreen, it’s ideal for small businesses, schools, and offices looking for affordable automation and ease of use.
HP Indigo Digital Presses First to Achieve New Idealliance Master Elite Level ISO/PAS 15339 Certification
Idealliance announces that both the HP Indigo commercial digital presses and the HP Indigo Label & Packaging presses have been certified with Master Elite Level ISO/PAS 15339 Certification designations. Idealliance ISO/PAS 15339 Certification is an element of the Idealliance Digital Press Certification for digital printing press manufacturers, allowing OEMs to certify and demonstrate press aptitude capability as it relates to the capability to print to specified color spaces and color tolerance control. By achieving the highest level of the Idealliance Digital Press and Master Elite Level of Idealliance ISO/ PAS 15339 Certification, HP Indigo presses clearly demonstrated not only their capability to print to the largest color gamut, Universal Extra Large CRPC 7, within CIEDE2000 tolerances as specified in CGATS TR 016-2014, but also their capability to hold color consistently.“This certification is a significant differentiator for OEMs such as HP Indigo,” said Timothy Baechle, Idealliance vice president, Global Print Technologies & Workflows. “It offers buyers of technology empirical data upon which to base their purchasing decisions as well as offering print specifiers great confidence in production coming from HP Indigo technology. It is important to note that in achieving this certification, HP Indigo sheetfed presses driven by the HP SmartStream digital front end, held tighter tolerances than outlined in the Idealliance ISO PAS 15339 Master Elite bracket, which is an outstanding achievement. Our congratulations go out to HP Indigo and its entire technical staff for their tremendous work in achieving this status.” “We are proud to be the first digital printing company to have received the Idealliance ISO PAS 15339 Certification,” said Aviram Iluz, Color Management product marketing manager, HP Indigo. “This achievement is a testament to our commitment to continuously innovate in the realm of color and print quality and enable our customers to drive higher margins and grow their businesses by winning color critical clients. The ability to provide superior color that is accurate, consistent, and repeatable, sets our customers a step ahead of their competition. We are grateful for Idealliance’s consistent effort in driving the printing industry to achieve the highest performance in creation, production, and delivery of graphic communications.”
Massivit 3D Extends Product Portfolio Offering with New 3D Printing Solution for Visual Communication Applications
Massivit 3D Printing Technologies has announced the expansion of its product portfolio with the Massivit 1500 Exploration 3D Printer. This new business-enhancing solution is designed to enable print businesses of all sizes to target new revenue opportunities. Available immediately, the Massivit 1500 delivers an affordable, print shop friendly solution to enter the world of large format 3D printing. By incorporating 3D printed models or enhancements to existing 2D applications, print providers can expand their product portfolio to offer innovative, head-turning applications. These include audience-engaging POP/POS displays, illuminated signage and props as well as high-endurance molds for cost-effective thermoforming for the retail, advertising, entertainment, events and interior design markets. Based
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on the company’s unique proprietary gel dispensing printing technology, the Massivit 1500 can quickly produce lightweight, hollow pieces up to 4.8foot high, which can be joined together to make any size model or display. Commenting on the launch, Avner Israeli, CEO of Massivit 3D, said: “The Massivit 1500 builds on the incredible global success of our flagship Massivit 1800 and further cements our position as a frontrunner of innovative solutions for next-generation visual communication.”
Katun North America Introduces Extended Yield Color Toners for Use in HP Applications
Katun Corp.is pleased to announce the introduction of Katun extended yield color toners for use in HP printers. Thirty-two extended yield toners, including 12 offered exclusively by Katun, will be introduced during March for many widely placed HP color laser printers; some cartridges offer up to two times the OEM stated yield. These Katun Performance toner cartridges utilize chemical toner and provide excellent color reproduction and outstanding performance. Katun’s extended yield toners offer significant cost-per-print savings vs. OEM toner and are backed by a two-year warranty.Katun products may be ordered by phone, fax or email, or via the Katun Online Catalog – the onestop internet resource that allows registered customers to locate and order thousands of Katun products while viewing realtime information about their orders and accounts.
Canon imagePROGRAF Devices Now Compatible with ColorByte ImagePrint Software to Enhance Fine Art, Photo, Graphic Arts and Technical Document Printing
Canon U.S.A. Inc has announced that Canon’s imagePROGRAF large-format printers are now compatible with ColorByte’s two ImagePrint software products: ImagePrint BLACK and ImagePrint R.E.D. While ImagePrint BLACK is exclusive to the imagePROGRAF PRO Series, the cost-effective ImagePrint R.E.D. software can be used be with all devices in Canon’s imagePROGRAF lineup, including the new imagePROGRAF TX Series devices. When used together, Canon’s imagePROGRAF devices and ImagePrint software enable end-users to maximize the efficiency of their color management process and achieve exceptional output, a critical feature for those who print fine-art, photography, graphic arts, signage, and technical document displays with their large-format printer.“What is most important to Canon is the ability of our devices to fit the needs of the enduser,” said Toyotsugu Kuwamura, executive vice president and general manager, Business Imaging Solutions Group, Canon U.S.A.
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PRODUCT ROUND UP Inc. “The devices that we offer our customers are designed to be versatile and accommodating to reputable third-party software, such as ColorByte’s ImagePrint solutions. With these software offerings, imagePROGRAF users can get the most out of their large-format printing process with advanced color management controls and automation tools to further streamline their workflow.”
Fabric Printer D’Andrea Visual Communications Shows Leading-edge Innovation with VUTEk FabriVU Installation
Electronics For Imaging, Inc. announced that Southern California printing company D’Andrea Visual Communications (DVC) has expanded its existing fleet of EFI VUTEk technologies with the installation of an EFI VUTEk FabriVU 340 soft signage inkjet printer purchased to improve quality, increase throughput and open new business opportunities. Known as “the fabric printer,” Cypress, CA-based DVC has been in business since 2005 and features a talented team of employees, many of whom have been in the large format business for decades. In addition to printing on fabric for soft signage and interior décor applications, the company also has a range of flatbed and roll-to-roll superwide format printers to service its retail, experiential, exhibit and home décor clients. The company’s full-service, one-stop shop offers everything from litho and large-format printing to design, finishing, fabrication and installation services. The company is a longtime EFI customer that also uses EFI Fiery digital front ends to drive its inkjet devices. Plus, DVC directs its overall business and production management workflow with an EFI Midmarket Print Suite featuring EFI Pace MIS/ERP technology and a full range of component solutions for dynamic scheduling, web-to-print, multi-channel marketing, planning, shipping and more. In addition to its new VUTEk FabriVU printer, D’Andrea also has two 5-meter VUTEk roll-to-roll printers and a pair of 3.2-meter VUTEk hybrid flatbed/ roll LED printers.
Alliance Packaging Enters the Digital Age with Direct-to-Corrugated EFI Nozomi Ultra-HighSpeed Inkjet Printing
Alliance Packaging is adopting a direct-to-board digital printing with the purchase of an EFI Nozomi C18000 single-pass corrugated packaging press from EFI. The ultra-high-speed press is a groundbreaking offering in the digital corrugated packaging space because of its high production capacity
and its complete integrated system. Alliance Packaging—the Northwestern U.S.’s largest independent corrugated box manufacturer—is installing the breakthrough digital production press at its Seattle headquarters facility to provide its customers with new capabilities that will reduce waste, cost and turnaround time. The second-generation, family-owned 500-employee business focuses on high-end corrugated applications and specializes in fast turnaround times, intricate designs and superior-quality printing.“We are excited about this press because it is the only digital press available today that allows us to double-down on our strategy of short lead times mixed with high-end graphics,” said Alliance Packaging President Scott Younger. “We chose EFI because of their incredible customer service, the quality of the Nozomi, and the press’s ability to produce high-end work at an economical price point.”
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Monadnock Announces Addition of Envi 96 Label to the EnviPortfolio Line of Label Substrates
Monadnock Paper Mills, Inc has introduced the Envi 96 Label. Envi 96 is a brilliant white, durable, Forest Stewardship Council Certified, wet strength label stock ideal for beverage and other consumer packaged g o o d s labeling applications. Envi 96 Label is engineered to withstand the rigors of print and post-press processes, through the bottling line, onto the shelf or cooler, and finally into an ice bucket. Envi 96 is suitable for embossing, foil stamping and intricate die cutting and the brilliant white surface will make labels pop on a crowded store shelf. “In response to demand from our customers, we created this brilliant white, high-performance label stock,” said Richard Verney, Chairman and CEO of Monadnock. “We are pleased to offer yet another sustainable option from our EnviPortfolio of label substrates.”
TRESU introduces FlexiPrint Reservoir SAVEink Chamber Doctor Blade
TRESU announced the introduction of its FlexiPrint Reservoir SAVEink chamber doctor blade, a light, fast-change inking system for narrow-web UV and water-based flexo applications that can be used without an ink pump. Chambers are air-tight and prevent leakage, thanks to TRESU’s patented seals, and can be installed or removed safely in five s e c o n d s w i t h o u t the risk of spilling ink. To introduce the unit to its mounting, the operator locks it to the anilox roll, and rotates it from a six-o’clock to a nine-o’clock position. Removal reverses the process. Doctor blades are in a pre-set position, and there is no need for further adjustment. The pre-set position ensures optimal anilox contact with minimal wear. An automatic indicator shows when blade replacement is necessary, so time are not wasted on unnecessary checks. The chamber can hold 250ml – 2000ml of ink making it ideal for application of normal and spot colors, as well as high ink transfer printing. Ink may be added manually without stopping the press, giving the system flexibility for long and short-run production.
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Remanufacturing the Brother HL L8360 Series Toner Cartridges TN-431/436 Color Toner Cartridges
By Mike Josiah and the Technical Staff at Uninet The Brother HL-1110 printer engine is based on a 20 ppm monochrome, 2400 x 600 DPI laser engine. The machines come standard with 1Mb of memory, and all run off a 200 MHz processor. With an extremely low cost for this machine, these machines have become very popular. The toner cartridges do not have a reset chip on them, but do have a reset gear that must be positioned properly for the machine to accept it as a new cartridge. The proper reset position of the gear will be covered later in this instruction. Starter cartridges do not have this gear. It must be added to the cartridge in order for the printer to accept the cartridge
Reset gear for the starter cartridge (See text above) Lint free cotton cloths 1) Vacuum the exterior of the cartridge. Be careful not to damage the developer roller as it is exposed. 2) Remove the fill plug from the toner cartridge. Dump the remaining toner and vacuum/blow out the cartridge. See Figure 1
Fig. 3
Cartridges used worldwide for this series are as follows: TN1000 TN1010 TN1020 TN1030 TN1040 TN1050 TN1060 TN1070
Fig. 1
3) Remove the screw on the fill plug side end cap. See Figure 2
5) On the gear side, remove the two screws from the end cap. See Figure 5
The printers in this series are the: HL-1110 HL-1110 HL-1112 HL-1118 Required Tools Toner approved vacuum. Phillips head screwdriver Small jewelers type common screwdriver Required Supplies Toner for use in the Brother HL-1110 Toner cartridge
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Fig. 4
Fig. 2
4) Press in on the two bottom tabs and remove the end cap. See Figures 3 & 4
Fig. 5
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T E C H TA L K 6) Pry up the tab and remove the end cap. See Figures 6 & 7
9) Remove the E-ring from the developer roller shaft. See Figure 10
14) Carefully wipe the Doctor Blade off with a clean lint free cloth. Be careful not to bend it and do not use any chemicals. 15) Make sure the DB seals and developer roller seals are clean and not damaged. See Figure 15
Fig. 10
Fig. 6
10) Remove the developer roller. See Figure 11
Fig. 15
16) Clean the developer roller with a lint free cloth. A dedicated developer roller cleaner is fine to use.
Fig. 11
17) Re-install the doctor blade and two screws. See Figure 16
11) Remove the two screws on the Doctor Blade. See Figure 12
Fig. 16
Fig. 7
7) Remove the small developer roller end cap. See Figure 8
Fig. 12
18) Re-install the cleaned developer roller long end to the gear side. See Figure 17
12) Remove the Doctor Blade. See Figure 13
Fig. 17
19) Install the E-ring onto the developer roller shaft. See Figure 18 Fig. 13
Fig. 8
8) Remove the gears. See Figure 9
13) Carefully vacuum/blow the cartridge clean. Use only low pressure air! (High pressure air can cause leaks in the seals). Be sure to rotate the foam feed roller so it is fully cleaned. See Figure 14
Fig. 18
Fig. 9
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Fig. 14
20) Clean the gears, making sure that they have no toner on them. This is a good time to also check the gear shafts to make sure there is enough grease. If the shafts appear dry, or the grease is contaminated with toner, clean the shaft and inside of the gear. Replace the grease with white lithium grease.
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21) Install the gears as shown. If this was a starter cartridge the reset gear will not be present and must be installed. The reset gear must be set as shown or it will not work properly. For the feed roller gear you may have to slide the roller up so the gear fits. See Figures 19 & 20
25) Fill the cartridge with toner for use in the Brother HL-L1110. See Figure 24
Fig. 21
23) Install the large gear side end cap and two screws. See Figure 22 Fig. 24
26) Replace the fill plug. See Figure 25
Fig. 19
Fig. 22
24) Install the fill plug side end cap and screw. See Figure 23 Fig. 25
27) Wipe the cartridge down to remove any remaining toner dust.
Fig. 20
22) Install the small developer roller end cap. See Figure 21
Fig. 23
28) Install the developer roller cover. This is important as the developer roller is exposed and is easily damaged or contaminated.
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“German Refilling offers top quality re-manufactured cartridges, refilling & printer repair services”
Mr. Radhakrishnan, Managing Director, German Refilling Pvt. Ltd.
G
erman Refilling (P) Ltd, founded in 2002, is a Chennai-based company offering imaging products and services. The company offers re-manufactured re-usable compatible laser toner cartridges under their brand name Ashtone; re-cycled inkjet cartridges under the brand name Chinktone; cartridge refill under Ashcom; and printer repair services for Laser & inkjet, copiers, scanners & MFD’s under their brand name Pakka Service. Radhakrishnan, Managing Director of German Refilling Pvt Ltd, states, “We remake all our cartridges with once-used OEM shells. After remaking these cartridges, we put our brand seal with date, since we give warranty on these black cartridges. We refill all laser toner and inkjet cartridges with great care and precision. We use the world’s best toner powders, inkjet inks, OPC drums & microchips, etc. The latest trend in the market is, customers are realizing that it is better to buy original or remanufactured black toner cartridges (in OEM shells) which
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support 10 to 15 refillings; than purchasing cheaper China-type compatible cartridges which are usually fit only for single use. These disposable type compatible cartridges sold in the market are mostly not refillable & are not eco-friendly. They can even disturb the printer mechanism due to flimsy plastics and also print fewer pages. Ashcom German Refilling has 21 refill outlets spread across Chennai, Coimbatore & Kanchipuram with majority located in Chennai (19 outlets). Today, Ashcom has over 20,000 satisfied customers across Tamil Nadu who refill & reuse their printer cartridges regularly from Ashcom. The company uses world class, top quality raw materials and offers products and services at affordable prices. Ashtone toner cartridges and Chinktone inkjet cartridges are remade by using original empties. Ashcom German Refilling uses top quality laser toner powder, multi-life OPC drums, high quality inkjet inks, micro chips that give high page yield; and longer life. “We focus on customer satisfaction and we are thankful to the customers for the confidence & support they have placed on us. All our customers know us by our high standards of quality and our experienced expertise in handling all the cartridges including the new HP Higher end modes like 18A, 30A, etc. with great care and friendly support,” comments Radhakrishnan. Chinese type compatible cartridges are unfit for multi-refilling and reusing and carry no warranty. But Ashtone brand 12A, 88A, 78A, 36A & other HP compatible black laser toner shells can be re-filled and reused for at least 10 times with warranty. Ashcom refills and recycles the cartridges of all major brands like HP, Samsung, Canon, Brother, Ricoh, etc. Original 12A & 88A laser toner cartridges can be refilled & recycled again & again even up to 50 times at Ashcom refill outlets, with warranty. This proves their expertise & experience in the refill business. Talking about color consumables,
Radhakrishnan clarifies, “In color market, inkjet printing is growing fast and we have expert re-fillers with us for color cartridges. We sell excellent quality compatible ink for all Epson ink-Tank printers. We educate the customers on the long-term benefits of using high quality toner powders, OPC drums and inkjet inks to refill their cartridges.” Ashtone brand 12A, 88A, 78A, and 36A remade toner cartridges carry re-fillable & reusable warranty. Chinktone’s Black XL ink-jet cartridges are of excellent quality and are available for all HP models like 802XL, 818XL, 803XL, 21XL, 27XL, 56XL, 901XL and 702XL. These XL black cartridges carry warranty. They have full sponge inside to give high page yield up to 200 pages. A large group of compatible cartridge users in Chennai prefer to buy & use Ashcom’s top quality laser toner powder, multi-life OPC drums, high quality inkjet inks, micro chips that give high page yield and longer life. Ashcom German Refilling offers factory-fresh black & color compatible cartridges at best prices. Ashcom Quality management system is awarded by ISO 9001:2015 Certification. Radhakrishnan adds, “We find the current GST 18% rate a bit high, but otherwise, we see GST as a positive step to streamline markets. We discourage customers using ‘use and throw disposable China-type cartridges’ that cannot be reused, which could damage the printers and also add to landfills. We encourage the customers to buy only the re-usable & refillable laser toner and inkjet cartridges ‘Remade in India’ with warranty. Right now we are expecting a growth rate of 15-20%. In future, we want to establish Ashtone and Chinktone brands of re-usable compatible cartridges strongly in Chennai and other locations in Tamil Nadu and add more refilling outlets to our list of 21.”
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YO U N G L EA D E R
t a g n i m i A l k a s i u r n e n t A “As % 0 0 1 g S n P i n M i a s t t i r o f Main e t a n R o h t d e w or h Gro c n A s e c i v r ” Se y t i l a u Q Ltd. nics Pvt. o r t c le E sterisk walia, A
t Ahlu
Mr. Pree
F
ounded in 1989 in New Delhi, Asterisk Electronics Pvt Ltd provides a wide range of imaging products and solutions. Five years back, Preet Ahluwalia (S/o Sanjeev Ahluwalia) who started sharing his father’s responsibilities is today one of the dynamic Young-Gen entrepreneurs in the country’s imaging industry. Preet Ahluwalia comments, “Imaging Industry is expanding continuously, because the demand for computers and in turn for printers and printer consumables has been going up after the government introduced GST. The GST is a good step forward by the government, though there are some hiccups in the short-run; it is a good step forward in streamlining and organizing the imaging the imaging industry. We are happy with our growth. We are providing MPS (Managed Print Services) to the MNCs, corporates and others, for whom we provide remanufactured cartridges. Currently, we are providing 15,000 remanufactured cartridges a month. The current trend is customers are gradually realizing that MPS services are better than cheap compatibles and refilling and are willingly shifting to MPS and remanufacturing.” Presently, Asterisk Electronics has its Head Office in New Delhi and branch offices in Bangalore, Ahmedabad, Kolkata, Chennai
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and Chandigarh. Their branches offices help to provide localized and effective services to their customers pan-India. Regarding challenges their business is facing, Preet Ahluwalia comments, “One challenge we often face in the market is the bag-packer refillers that go from office-tooffice for refilling cartridges at the customers’ premises to provide refilling at very low rates. But this repeated refilling of cartridges only brings down quality. The challenge is though people are shifting to MPS, there are still several thousands who resort refilling and cheap compatibles who need to be convinced and educated.” Regarding their approach to challenges in the market, how they reach out the end customers and how they educate them, Preet Ahluwalia asserts, “Challenges are part of life in every industry. One of the best ways to deal with challenges is to keep a dedicated team of professionals who can deal effectively with the customer needs, whether it is service or technical training. Our committed team of professionals is our asset that helps do good business and retain customers. We reach out to customers directly through ads, Google ads, recommendations from our existing customers to new customers, word of mouth and so on. We educate people how MPS is better, since OEM cartridges are too costly
and repeated refilling brings down quality.” Regarding his role as Young-Gen entrepreneur in making Indian imaging industry better organized, Preet Ahluwalia reveals, “Every Young-Gen has a very important role to play in the coming years when it comes to organizing the imaging industry. The Young-Gen should focus on quality, less on short-term benefits and more on long-term advantages. We always try to provide quality comparable to OEMs through our MPS solutions to Corporates, MNCs and other customers. Young-Gen should focus more on digital marketing and print media to attract the young buyers, inspiring them to stand for high quality and aim to organize the imaging industry. When and where possible, they should educate the down-line partners and end users on the long-term benefits of aiming at quality rather than quantity.” Talking about future plans, Preet Ahluwalia comments, “In 5 years time, we want to reach a level of providing 60,000 remanufactured cartridges a month as part of our MPS mission. In the last 5 years, our company has been growing at an annual rate of 100%, and we want to maintain this growth. In the next 5 years, we see demand for our MPS solutions growing significantly. We are optimistic about our future.”
April 2018
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Evolution of Business Inkjets in OďŹƒce Printing Growth in High speed Inkjet adoptation in Enterprises
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ndia has always been a traditionally been a laser dominated market with laser printers accounting for almost 60% shipments of printer shipments back in 2013. Traditionally, Inkjet Printers have been targeted towards home user segment while Laser printers were always catered towards SMBs and Corporates. However, with the introduction of Ink tank printers, Inkjet printers have successfully managed to make in-roads into Small and medium businesses (SMB) and capture share from entry level laser printers. As of 2017, according to the IDC Asia Pacific Quarterly Hardcopy Peripherals Tracker, Inkjet printers have overtaken laser printers and now account for more than 50% of the overall Printer shipments in India. With SMBs conquered, vendors have shifted focus on now cracking the corporates with business inkjet printers which can stand toe to toe with laser copiers. Higher Print Speeds, significantly higher consumables page yield and superior print quality enabled Laser printers to be a dominating force in the Office Printing space. According to IDC Futurescape 2017, Worldwide Imaging, Printing, and Document Solutions 2018 Predictions, by 2020, Inkjet will have taken up 20% of the workgroup/ Departmental Office Printing market segment share from conventional Laser Technology, driven by improvements in Speed, Quality and Operational Costs. Apart from the upfront benefits like high speeds and low operating cost, page yield of Business inkjet is also at par or even higher than its laser counter parts in most cases. With ISO 24712 standard of print quality, Inkjet printers print speed and qualityis now comparable to lasers. Both Page yield and Quality are the points of trade-off for the enterprise when it comes to Office Printing, allowing business inkjets to assimilate into office printing environment from their conventional application in Home, SME and Photo Studios.
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Business Inkjets provide significant advantages to the enterprises such as:
Low Total Cost of Ownership
Cost of Consumables and Operating cost of a printer are the key factors looked at in office printing. To offset higher cost of Mr. Nishant Bansal, original toners for Laser printers, vendor/ Research Manager, IPDS, IDC India enterprise may opt for 3rd compatibles. They may have similar or lower cost structure compared business inkjets but come with many complications such as reduction the life replaceable parts and stationary print head. of the printer, harmful environmental effects This reduces the user intervention and less service interruptions as compared to and many more. Similarly, the operating cost of a Business Laser Printers and Copiers. Comparatively Inkjet printer is significantly lower compared higher duty cycle of Business Inkjets ensures to that of its Laser counterpart. Adding all seamless service delivery to the enterprises. these cost benefits, the overall total cost of Eco-friendly or Green Printing ownership of a business inkjet printer will All Laser Printer/ Copiers based machines be much less when compared with a laser emit Volatile Organic Compounds (VOC). printer having similar features. Even power While the particle dispersion is way below consumption of a business Inkjet printer the limit with the usage of Original toner is almost 90% lesser compared to a laser cartridges in laser printer, 3rd party cartridges printer. and refilling of toner cause significant damage Color Printing at much lower to the environment due to its pathogenic particle emissions. In an office space with high Capex Business Inkjets makes color printing volume of printing, the quantum of damage more affordable to the enterprise compared becomes even more prominent. Different to Color Laser Printers. Traditionally, studies have revealed that Oxidative stress enterprises have been mainly outsourcing and Systematic inflammation arising due to color printing to a 3rd party vendor and particle emissions can lead to Cardio-Vascular restricting in-house color printing because diseases and Pulmonary dysfunctional ties. Owing to strong push from vendors, of higher costs associated with color Inkjet printing as a technology has started printing. Printing in color could be as much gaining acceptance from enterprises in India. as five times the cost of black and white, While the level of penetration remains small at so enterprises learned to manage color the moment, it is likely to grow in the coming printing for economic reasons. With Business years as enterprises realize the benefits Inkjets color printing can be managed at a business inkjets entail. Most enterprises comparatively lesser cost compared to Laser today want a reasonably priced, robust, printers, making it more sustainable and user friendly color printers and business affordable for enterprises to encourage ininkjet printers are capable of meeting those house color printing. needs. Business Inkjets have the potential to Less Replaceable parts transform the office printing environment and The reliability of Business Inkjet is force enterprises to challenge their traditional comparable or higher than Laser with less beliefs and laser bias.
April 2018
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R.N.I. NO DELENG/2012/46000 | POSTAL REG. NO. DL(S)-01/3441/2016-18 | Date of Pub: 20 April 2018 | Postal Date: 24 & 25 of Same Month | Posted at: NDPSO
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