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DIVERSIFY THE OFFER: OPPORTUNITY #4
CHALLENGE #1
CHECK-IN
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This is the step where the couple arrives to the hotel, there is a presentation of services and logistics of the say in.
COUPLES WITH NO CHILDREN (UPPER-CLASS) e.g. The situation of customers who are minutes waiting for a first service when they arrive at the hotel.
MAIN PROBLEM: How to ensure quality customer service at the time of check-in avoiding unnecessary delays?
SECONDARY PROBLEM: Response capacity and quality in service.
MAIN OPPORTUNITY:
Develop the capacity of more effective service and team. To compensate de unnecessary delay, Hotel can offer more personalized service and an experience with the Hotel Manager. Opportunity to offer services provided by the hotel, for example, a 2-hour city tour.
