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ENSURE QUALITY EXPERIENCES TO THE CUSTOMER: OPPORTUNITY #1
CHALLENGE #3
Outside The Hotel
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This is the step that you take after the customer is installed in the hotel and you can go out and enjoy the surroundings.
Digital Natives
MAIN PROBLEM: How does the client knows which are the best leisure activities surrounding the hotel? Lack of information on the offer for a long period of stay. The difficulty of understanding the needs of clients may vary a lot according to the purpose of the stay being leisure or work.
SECONDARY PROBLEM: Limited opportunity for activities outside the hotel.
MAIN OPPORTUNITY:
Front-office teams trained and prepared to match the needs of a “digital native” client (or with longer stays) at the destination, in the community, with tailormade tools. Teams prepared to work as support, "family" - human factor, always proactive with the client and his interests, not only inside but above all outside the hotel, in the post-work mode period.
