MAIN CONCLUSIONS

Ensure Quality Experiences To The Customer

FOCUS: offer the best quality service to the new trend customers.

FOCUS: how to communicate to the customer the diversity of service offerings.

How to offer a personalized service even outside the hotel?

How to convert hotel guests to hotel restaurant guests?

How to train service employees to meet customer needs?

How to differentiate hotel services from other competitors?

How to provide customer activity solutions during the stay?

How to keep the offer updated and diversified by different ages and cultures?

Improve the offer and information of services in the region; Review the hotel's communication and promotion strategy for F&B services;

Empower and train the team in customer relationship management.

Develop a strong communication plan with market positioning; Sending a previous questionnaire to the client to better understand their needs;

Analyze data of clients and diversify the range of activities and meal option on offer.