Membership Matters 2022

MEMBERSHIP MATTERS YOUR GUIDE TO ALL THINGS OSCAR

1105 Cross Prairie Parkway Kissimmee, Florida 34744 407-846-0117 WWW.OSCEOLAREALTORS.ORG Page 1

Osceola County Association of REALTORS®

Our Address: 1105 Cross Prairie Parkway Kissimmee, FL 34744 Facts About Our Building: • 8,920 Square Feet • 119 Parking Spaces • 200 Classroom Capacity • Arnco Construction, General Contractor • Financed by CenterState Bank • 1st Floor: Members Lounge, REALTORS® Store, Board Room, Offices • 2nd Floor: Classrooms/Multi-Purpose Room (available for event rentals) • Bike Rack • Electric Car Charging Stations • Shared Driveway with Valencia College

Dear Member: Welcome to the Osceola County Association of REALTORS®, Inc.--commonly referred to as OSCAR. We are excited to have you as part of the family! As a member of OSCAR, you are part of the largest trade association in Osceola County and you have joined more than 225,000 REALTORS® in Florida and 1.5 million REALTORS® in the United States.

We are dedicated to your success through professional development, advocacy and community engagement. This handbook was created to help you learn more about our Association and the many ways we can connect you with resources to grow your business.

Membership has its rewards! Here are just some of the benefits you receive as a member. More specific details are provided in this handbook: Advocacy: We work for you by advocating for federal, state, and local policy initiatives that strengthen the ability of Americans to own, buy, and sell real property. We also work with you, by providing a wide variety of resources to foster and harness the grassroots strength of the REALTOR® Party. The National Association of REALTORS® (NAR) advocates every day on behalf of the nation’s 1.5 million REALTORS® and 75 million property owners. NAR is widely considered one of the most effective advocacy organizations in the country.

Professional Development: Boost your salary and client base through continuing education and specialty training. We offer a wide selection of real estate training options for members including classroom and online courses, training towards earning designations and certifications, webinars, and access to a Masters of Real Estate degree. As a member, you also have access to the world’s largest real estate library provided by the National Association of REALTORS®.

Information: Access the latest news that affect the real estate industry through our social media sites, signing up for our texting program or reading your copy of our monthly electronic newsletter and weekly REALTORS® Resource email. We keep you informed on what matters.

Professional Standards: REALTORS® are different from non-member licensees in that you voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, we offer a cost-effective process to resolve these issues.

In addition, we assist REALTORS® who wish to arbitrate contractual and specific non-contractual disputes.

Resources: Designed with you in mind, we bring you savings and unique offers on products and services just for REALTORS®.

We hope you will find this handbook helpful as you navigate your journey in the real estate profession.

Your membership matters, so please let us know if there’s anything we can do to help you make the most of your member experience. Thank you for your membership. We look forward to getting to know you!

Sincerely,

Twis H. Lizasuain Chief Executive Officer tlizasuain@osceola-realtors.com

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Table of Contents Welcome.................................................................................1 Table of Contents....................................................................2 2022 Board of Directors..........................................................3 Association Staff.....................................................................4 Important Websites.................................................................5 Antitrust Policy Statement.......................................................6 Pathways to Professionalism..................................................7 Code of Ethics........................................................................8 Ethics Proceedings.................................................................9 Professional Development...............................................10-12 Certifications & Designations...........................................13-17 Association Committees & Task Forces...............................18 Awards Descriptions.............................................................19 Vital Industry Partners......................................................20-21 Realtor Political Action Committee (RPAC).....................22-25 Florida Realtors Legislative Issues..................................26-28 Florida Realtors FAQ.......................................................29-30 The Value of NAR Membership............................................31 NAR’s Commitment to Excellence Program.........................32 NAR Acronyms................................................................33-38 Development of Business & Professional Regulations.........39 Stellar MLS......................................................................40-43 Supra Basics...................................................................44-46 RAMCO Instructions for Use...........................................47-49 Members Market...................................................................50 Page 2

2022 Board of Directors Your Association is governed by a Board of Directors comprised of 15 REALTOR® members who serve 3-year terms and are elected annually by the general membership.

In addition, the Chief Executive Officer serves on the Board of Directors and Executive Committee as a non-voting member. The Board is responsible for providing the overall direction and strategy of the Association, setting the strategic plan, approving our annual budget, and creating or revising policies.

Executive Committee PRESIDENT-ELECT

PRESIDENT

Alexandra Arena-Gil

Imran Mohamed

PAST PRESIDENT

SECRETARY

Donnie Martinez

Norkis Fernandez-Valdez CHIEF EXECUTIVE OFFICER

TREASURER

Twis Lizasuain

James Lowe

(ex-officio)

Directors Maricarmen Albelo

Renee Clark

Kymbat Igilkova

Ivette Jimenez

Maria Lebron

Kelvis Melo

Angel Ortiz

Nicholas Shrouder

Gladys Thayer

Holly Wolfer

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Association Staff Your Association staff is here to serve you. Our motto is Members First, so let us know how we can enhance your membership experience and help you succeed!

Administration EXECUTIVE ASSISTANT

CHIEF EXECUTIVE OFFICER

Tayler Figueroa

Twis Lizasuain

tfigueroa@osceola-realtors.com Ext. 200

tlizasuain@osceola-realtors.com Ext. 201

GOVERNMENT AFFAIRS COORDINATOR

Domenico Scalise

dscalise@osceola-realtors.com Ext. 204

Business Development MARKETING & COMMUNICATIONS COORDINATOR

BUSINESS DEVELOPMENT MANAGER

Nancy Hubbard

Courtney Breuer

nhubbard@osceola-realtors.com Ext. 202

cbreuer@osceola-realtors.com Ext. 205

TECHNOLOGY SPECIALIST

Nicklaus Wells

nwells@osceola-realtors.com Ext. 206

Education EDUCATION SPECIALIST

EDUCATION COORDINATOR

Ivanska Vazquez

Wil Santiago

ivazquez@osceola-realtors.com Ext. 208

wsantiago@osceola-realtors.com Ext. 207

Membership Services MEMBERSHIP MANAGER

MEMBERSHIP SPECIALIST

Elvira Perez

Yamilka Quezada

eperez@osceola-realtors.com Ext. 209

yquezada@osceola-realtors.com Ext. 210

MEMBERSHIP SPECIALIST

MEMBERSHIP SPECIALIST

Emilia Perez

Krizia Nicasio

emperez@osceols-realtors.com Ext. 212

knicasio@osceols-realtors.com Ext. 214

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Important Websites Osceola County Association of REALTORS®......................................www.osceolarealtors.org

Florida Association of REALTORS®........................................................www.floridarealtors.org All Florida REALTORS® and Florida Properties are located on this site for consumers. You can update your information by clicking on REALTORS®, look up your own web page and click on “Personal Profile” at the top.

National Association of REALTORS® Web Site...................................................www.nar.realtor StellarMLS.....................................................................................................www.stellarmls.com Florida Living Network.........................................................................................www.fl.living.net Department of Business and Professional Regulations (DBPR)........www.myfloridalicense.com Florida Real Estate Commission (FREC) Web Site............................www.myfloridalicense.com Osceola County Government.............................................................................www.osceola.org This web site comes complete with current tax records, homestead exemption information, school zoning information, and more.

State of Florida’s Web Site.............................................................................www.myflorida.com This is Florida’s site for government and business information along with visitor information.

Osceola County Property Appraisers................................................www.property-appraiser.org Osceola County School District.............................................................www.osceolaschools.net Realtor Party and RPAC Information.................................................................www.realtorparty.realtor City of Kissimmee.....................................................................................................www.kissimmee.org City of St. Cloud.............................................................................................................www.stcloud.org Osceola County Supervisor of Elections..............................................................www.voteosceola.com

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Antitrust Policy Statement It is this Association’s policy that this Antitrust Policy Statement be given to all members and that you abide by the Antitrust Policy, and you understand what it means.

It is this Association’s policy that all meetings attended by representatives of the Association where discussion may border on an area of antitrust sensitivity, that the Association’s representative request that the discussion be stopped and ask that the request be made a part of the minutes of the meeting being attended. If others continue such discussion, the Association’s representative should excuse himself from the meeting and request that the minutes show that he left the meeting at that point and why he left. Any such instances should be reported immediately to the President and staff of the Association.

It shall be the policy of the Osceola County Association of REALTORS® to be in strict compliance with all Federal and State Antitrust laws, rules and regulations and to avoid even the appearance of unlawful action. Therefore: • Discussions of commissions, price and price levels are prohibited.

• No discussion is permitted of any elements of an individual or company’s operations which might influence price such as: cost of operations, supplies, labor or services; allowance for discounts; terms of sale, including credit arrangements; and profit margins and mark ups. (This limitation shall not extend to discussions of methods of operation, maintenance, and similar matters in which cost or efficiency is merely incidental.)

• It is a violation of Antitrust laws to agree not to compete, therefore discussions of division of territories or customer or limitations on the nature of business carried on or products sold are not permitted.

• Boycotts in any form are unlawful. Discussion relating to boycotts is prohibited, including discussions about blacklisting or unfavorable reports about particular individuals or companies’ business practices or financial condition.

• Tying arrangements or such discussions are potential antitrust violations.

Tying arrangements can occur when the sale of one good or service is conditional (tied) upon the sale of a second distinctive good or service.

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Pathways To Professionalism Being a member of the NATIONAL ASSOCIATION OF REALTORS® means you hold yourself to a higher standard. The REALTOR® Code of Ethics and Standards of Practice set us apart from those who are not members by establishing objective, enforceable ethical standards that govern the professional conduct of REALTORS®. Beyond those standards are additional issues of courtesy and etiquette you should be mindful of when dealing with properties, clients, customers, and fellow REALTORS® that are important to maintaining your—and all REALTORS®—reputation.

I. Respect for the Public

1. Respond promptly to inquiries and requests for information.

2. Schedule appointments and showings as far in advance as possible.

3. Call if you are delayed or must cancel an appointment or showing.

4. If a prospective buyer decides not to view an occupied home, promptly explain the situation to the listing broker or the occupant.

5. Leave your business card if not prohibited by local rules.

6. Encourage the clients of other brokers to direct questions to their agent or representative.

7. Communicate clearly; don’t use jargon or slang that may not be readily understood.

8. Promise only what you can deliver – and keep your promises.

9. Identify your REALTOR® and your professional status in contacts with the public.

10. Do not tell people what you think – tell them what you know.

II. Respect for Property

1. Be responsible for everyone you allow to enter listed property.

2. Never allow buyers to enter listed property unaccompanied.

3. When showing property, keep all members of the group together.

4. Enter property only with permission even if you have a lockbox key or combination.

5. When the occupant is absent, leave the property as you found it (lights, heating, cooling, drapes, etc.).

If you think something is amiss (e.g. vandalism) contact the listing broker immediately.

6. Be considerate of the seller’s property. Do not allow anyone to eat, drink, smoke, dispose of trash, use bathing or sleeping facilities, or bring pets. Leave the house as you found it unless instructed otherwise.

7. Use sidewalks; if weather is bad, take off shoes and boots upon entering property.

III. Timeless Tips

1. Follow the “Golden Rule” – Do unto others as you would have them do unto you.

2. Communicate with all parties in a timely fashion.

3. Present a professional appearance at all times; dress appropriately and drive a clean car.

4. Be aware of and respect cultural differences.

5. Show courtesy and respect to everyone.

6. Be aware of – and meet – all deadlines.

IV. Five Things to Keep in Mind When Showing an Occupied Home

1. When entering a property, ensure that unexpected situations, such as pets, are handled appropriately.

2. Never criticize property in the presence of the occupant.

3. Inform occupants that you are leaving after showings.

4. When showing an occupied home, always ring the doorbell or knock – and announce yourself clearly – before entering the home or any closed room.

5. If occupants are home during showings, ask their permission before using the telephone or bathroom.

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Basic Principles of the Code of Ethics 1. Protect and promote your client’s interests, but be honest with all parties.

2. Avoid exaggeration, misrepresentation, and concealment of pertinent facts. Do not reveal facts that are confidential under the scope of your agency relationship.

3. Cooperate with other real estate professionals to advance your client’s best interests.

4. When buying or selling, make your position in the transaction or interest known.

5. Disclose present or contemplated interest in any property to all parties.

6. Avoid side deals without your client’s informed consent.

7. Accept compensation from only one party, except with full disclosure and informed consent.

8. Keep the funds of clients and customers in escrow.

9. Assure, whenever possible, that transactional details are in writing.

10. Provide equal service to all clients and customers.

11. Be knowledgeable and competent in the fields of practice in which you ordinarily engage. Obtain assistance or disclose lack of experience if necessary.

12. Communicate honestly and present a true picture in your advertising, marketing and other public representations.

13. Do not engage in the unauthorized practice of law.

14. Be a willing participant in Code enforcement procedures.

15. Ensure that your comments about other real estate professionals are truthful, and not misleading.

16. Respect the exclusive representation or exclusive brokerage relationship agreements that other REALTORS® have with their clients.

17. Arbitrate and mediate contractual and specific non-contractual disputes with other REALTORS® and with your clients.

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Administrative Time Frames Ethics Proceedings

REHEARING

PROFESSIONAL STANDARDS

GRIEVANCE

SITUATION

TIME TABLE 180 DAYS

COMPLAINT FILED RESPONSE REQUIRED/# OF DAYS TO SUBMIT

OPTIONAL/15 DAYS FROM COMPLAINT BEING MAILED TO THE RESPONDENT IF RESPONSE SOLICITED

COMPLAINTS APPEAL TO DIRECTORS

20 DAYS FROM RECEIPT OF DISMISSAL NOTICE NEXT MEETING

DIRECTORS REVIEW

RESPONDENT PROVIDES RESPONSE

15 DAYS FROM COMPLAINT BEING MAILED

CHALLENGE FORMS

10 DAYS TO CHALLENGE FROM DATE FORMS MAILED

PANEL NAMED

5 DAYS FROM MAILING CHALLENGE FORMS

HEARING NOTICE

21 DAYS IN ADVANCE OF HEARING

COMPLAINT/RESPONSE TO PANEL NOTICE OF WITNESS AND COUNSEL

BOARD OPTION 15 DAYS BEFORE HEARING TO BOARD AND OTHER PARTY

ADJOURNED HEARING

NOT LESS THAN 15 DAYS OR MORE THAN 30 DAYS FROM HEARING

DECISION FILED

DAY OF HEARING, OR NO LATER THAN 48 HOURS AFTER HEARING 5 BUSINESS DAYS AFTER DECISION FILED WITH STAFF

TRANSMIT DECISION

20 DAYS AFTER DECISION MAILED

REHEARING FILED PANEL DECISION ON REHEARING REQUEST

AUTOMATICALLY DENIED 14 DAYS FROM FILING IF NOT ANSWERED

IF DENIED, PARTY CAN APPEAL

10 DAYS AFTER DENIAL 20 DAYS AFTER DECISION MAILED

IF GRANTED, PARTY CAN APPEAL

20 DAYS AFTER DECISION MAILED (OR 10 DAYS AFTER REHEARING REQUEST DENIED)

APPEAL

APPEAL FILED PRELIMINARY REVIEW

WITHIN 10 DAYS AFTER APPEAL TRANSMITTED

AMENDMENT RECEIVED APPEAL HEARD

WITHIN 10 DAYS OF NOTICE NEXT/SPECIAL MEETING GIVING 10 DAYS MINIMUM NOTICE

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EARN YOUR CRP DESIGNATION WITH THESE UPCOMING COURSES

1/5/22

Choosing & Writing a Successful Contract

5/26/22

TBA

Pricing Strategy Advisor

Learn over Lunch - Osceola County Section 8 Landlord

TBA

3/31/22

TBA

Property Management for the RE- Practioner

1/27/22

7/29/22

REALTOR® Professionalism & Follow-Thru

4/20/22

11/15/22

Creating a Service Driven Property Management Operation

4/21/22

9/20/22

Handling the Real Estate Transaction; The Vacant Land Contracts

3/1/22

10/13/22

Effective Risk Reduction

2/3/22

8/30/22

M a s t e r i n g t h e R e a l E s t a t e A g e n t s R o l e i n t h e A p p r a i s a l P r oc e s s

3/9/22

10/5/22

Learn More about the CRP Designation and Register at OsceolaRealtors.Org

Register: www.osceolarealtors.org

1105 CROSS PRAIRIE PARKWAY, KISSIMMEE, FL 34744 • 407-846-0117 • OSCEOLAREALTORS.ORG

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EDUCATION Education is essential to your success as a Realtor®. We offer a wide array of real estate training towards earning designations and certifications, webinars and access to a Masters of Real Estate degree. Many of our classes are offered free of charge while others are offered at a minimal fee. Last year we hosted more than 169 classes with over 5,000 participants. We hope you will take advantage of this significant benefit!

Your SUCCESS is important to us!

<<<<<<<<<<<

Start today by evaluating the education needs you might have. We are your partner!

Utilize the resources of our Association, Florida REALTORS®, and the National Association of REALTORS® to strengthen your knowledge.

Commit to pursuing the CRP designation as a first step in your education journey.

Establish your own style and brand with designations and certifications.

Self-confidence comes with education.

Set goals and strategize to enjoy your education journey---it’s life-long!

Course Monitor Program <

<<<<<<<<<<<<<<

We are seeking volunteers for our Course Monitor Program. Monitors are responsible for notating scheduled breaks, signing members in and out for unscheduled breaks, and assessing the total time missed for CE credit classes. Monitors perform a valued service for the Association while earning CE credits for the courses they oversee. If you are interested in enrolling in the program, please contact the Education Department at education@osceola-realtors.com.

Code of Ethics Requirement Being a member of the National Association of Realtors® means you hold yourself to a higher standard. The REALTORS® Code of Ethics and Standards of Practice set you apart from those who are not members by establishing objective, enforceable ethical standards that govern the professional conduct of REALTORS®. Every three years, new and continuing REALTOR® members are required to take a Code of Ethics class. The current cycle (seven) began January 1, 2022 and will end December 31, 2024. We encourage all of our members to complete this requirement early to avoid disruptions in services when the deadline approaches. The training can be done at the Association or online. Please visit the Members Portal to view our current offerings. When searching our calendar use the “Modify Tag Filters” button and select “COE” to quickly view all of our offerings.

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Cancellation & Refund Policy A class registration can be canceled by texting or calling 689.231.CANT(2268) or emailing the education department at education@osceola-realtors.com. To avoid a no-show fee, please call or text prior to the classes’ scheduled start time. Due to the nature and reduced pricing available, courses with special member prices are non-refundable.

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Designations/Certifications Policy Designations are specialized credentials for REALTORS®. Designations offer extensive benefits that are continually improved upon and expanded. For this reason, maintaining a designation requires annual dues and continued membership in NAR. Certifications assist members in increasing skills, productivity and knowledge. Typically, there are no annual dues or continued membership fees associated with certifications.

In an effort to ensure all members have the ability to obtain designations and certifications, the Association is providing these courses free of charge. The following rules apply: •

Members are required to pay NAR’s class royalty fee—a one-time charge paid at the time of the class.

•

Members are responsible for any annual dues and/or fees associated with continued membership after receiving a designation.

•

Members must have an active credit card on file with the Association.

•

Members will sign an agreement to allow the Association to charge to the member’s credit card any no-show fees associated with the class if the member fails to cancel within the required time period.

•

Member may cancel registration no later than two (2) business days prior to a class.

•

Cancellations must be in writing and sent via email to education@osceolarealtors.com. A confirmation receipt will be sent to the member. If the member does not receive confirmation email, it is his/her responsibility to follow up with the education department.

•

A $100 no-show fee will be automatically be accessed to a member’s credit card if he/she fails to cancel his/her class within two (2) business days to the start of the class.

•

The Association has the right to refuse any member admittance into a designation/certification course if any and/or all of these rules are not followed.

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Certifications & Designations The National Association of REALTORS® and its affiliated Institutes, Societies, and Councils provide a wide-range of programs and services that help members increase their skills, proficiency, and knowledge.

Designations and certifications acknowledging experience and expertise in various real estate sectors are awarded by NAR® and each affiliated group upon completion of required courses. Our Association offers many of these certifications and designations as part of our Education Program. Please contact us at (407) 846-0117 if you have any questions about any of these courses.

The Accredited Buyer’s Representative (ABR®) designation is designed for real estate buyer agents who focus on working directly with buyer-clients at every stage of the home buying process.

The esteemed Accredited Land Consultants (ALCs) are the most trusted, knowledgeable, experienced, and highest-producing experts in all segments of land. Conferred by the REALTORS® Land Institute, the designation requires successful completion of a rigorous LANDU education program, a specific, high-volume and experience level, and adherence to an honorable Code of Conduct.

The Certified Commercial Investment Member (CCIM) designation is commercial real estate’s global standard for professional achievement, earned through an extensive curriculum of 200 classroom hours and professional experiential requirements. CCIMs are active in 1,000 U.S. markets and 31 other countries and comprise a 13,000-member network that includes brokers, leasing professionals, asset managers, appraisers, corporate real estate executives, investors, lenders, and other allied professionals.

Instantly align yourself with the best in international real estate by earning the Certified International Property Specialist (CIPS) designation. The designation requires completion of five full-day courses focusing on the critical aspects of international real estate transactions. CIPS designees are connected to an influential network of over 3,500 professionals who turn to each other first when looking for referral partners.

Certified Property Manager (CPM) designees are recognized as experts in real estate management. Holding this designation demonstrates expertise and integrity to employers, owners, and investors.

The Certified Real Estate Brokerage Manager (CRB) is one of the most respected and relevant designations offered in real estate business management and is awarded to REALTORS® who have completed advanced educational and professional requirements. CRB Designees are better positioned to streamline operations, integrate new technology and apply new trends and business strategies.

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Certifications & Designations The Certified Residential Specialist (CRS) designation is the highest credential awarded to residential sales agents, managers, and brokers.

On average, CRS designees earn nearly three times more in income, transactions, and gross sales than non-designee REALTORS®.

The Counselors of Real Estate® is an organization of commercial property experts worldwide who provide seasoned, objective advice on real property and land-related matters. Only 1,100 professionals from all disciplines of real estate, academia and government hold the CRE credential. Membership is selective and extended by invitation, although commercial real estate practitioners with 10 years of proven experience may apply.

For general appraisers, the General Accredited Appraiser (GAA) designation is awarded to those whose education and experience exceed state appraisal certification requirements and is supported by NAR®.

Through NAR’s Green Designation, the Green Resource Council provides ongoing education, resources and tools to help real estate practitioners find, understand, and market properties with green features.

REALTORS® with the Graduate, REALTOR® Institute (GRI) designation have in-depth training in legal and regulatory issues, technology, professional standards, and the sales process. Earning the designation is a way to stand out to prospective buyers and sellers as a professional with expertise in these areas.

The Performance Management Network (PMN) designation is unique to the REALTOR® family designations, emphasizing that in order to enhance your business, you must enhance yourself. It focuses on negotiating strategies and tactics, networking and referrals, business planning and systems, personal performance management and leadership development.

REALTOR® Association Certified Executive (RCE) is the only professional designation designed specifically for REALTOR® association executives. RCE designees exemplify goal-oriented AEs with drive, experience and commitment to professional growth.

For residential appraisers, the Residential Accreddited Appraiser (RAA) designation is awarded to those whose education and experience exceed state appraisal certification requirements and is supported by NAR®.

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Certifications & Designations The Seller Representative Specialist (SRS) designation is the premier credential in seller representation. It is designed to elevate professional standards and enhance personal performance. The designation is awarded to real estate professionals who demonstrate the knowledge and skills essential for seller advocacy. SRS designees represent a global community of REALTORS® who use their advanced training and expertise to go above and beyond their client’s expectations.

The Society of Industrial and Office REALTORS® (SIOR) designation is held by only the most knowledgeable, experienced, and successful commercial real estate brokerage specialists. To earn it, designees must meet standards of experience, production, education, ethics, and provide recommendations.

The Seniors Real Estate Specialist® (SRES®) Designation program educates REALTORS® on how to profitably and ethically serve the real estate needs of the fastest growing market in real estate, clients age 50+. By earning the SRES® designation, you gain access to valuable member benefits, useful resources, and networking opportunities across the U.S. and Canada to help you in your business.

Learn to work effectively with – and within – today’s diverse real estate market.

The At Home With Diversity certification teaches you how to conduct your business with sensitivity to all client profiles and build a business plan to successfully serve them.

The Certified Real Estate Team Specialist (C-RETS) certification is designed to improve team development, individual leadership skills, and financial performance. C-RETS courses provide the tools, strategies, and knowledge that are required of today’s real estate professionals who are either considering or currently operating in a team environment. It is for team leaders, team members, those looking to start a team, and those who simply want to sharpen their management skills.

The RRC Digital Marketing: Social Media certification is for real estate professionals who want to develop expertise with social media resources and the sites that are an essential part of today’s digital marketing mix, whether you are promoting your business or the properties you represent.

NAR’s e-PRO® certification program helps REALTORS® master the advanced digital marketing techniques of today. With the e-PRO® certification, REALTORS® increase their ability to reach customers, expand their capabilities, and build trust by safeguarding client information.

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Certifications & Designations NAR’s Military Relocation Professional certification focuses on educating real estate professionals about working with current and former military service members to find housing solutions that best suit their needs and take full advantage of military benefits and support.

Enhance your skills in pricing properties, creating CMAs, working with appraisers, and guiding clients through the anxieties and misperceptions they often have about home values with NAR’s PSA (Pricing Strategy Advisor) certification.

The first and only negotiation credential recognized by the National Association of REALTORS®, the Real Estate Negotiation Expert (RENE) certification is designed to elevate and enhance negotiating skills so that today’s real estate professionals can play the game to win.

The RRC Residential Listing Specialist Certification program helps REALTORS® master the art of listing residential properties. The courses provide strategies, tools, and more to help agents enhance and differentiate their listings.

The Resort & Second-Home Property Specialist (RSPS) certification is designed for REALTORS® who facilitate the buying, selling, or management of properties for investment, development, retirement, or second homes in a resort, recreational and/or vacation destination are involved in this market niche.

The Short Sales & Foreclosure Resource® (SFR®) certification teaches real estate professionals to work with distressed sellers and the finance, tax, and legal professionals who can help them, qualify sellers for short sales, develop a short sale package, negotiate with lenders, safeguard your commission, limit risk, and protect buyers.

The Smart Home certification is for real estate professionals who want to develop expertise in the technology, privacy issues, and best transition tactics involved in selling smart homes.

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HELP MAKE US GREAT

WE’RE LOOKING FOR VOLUNTEER LEADERS FOR OUR COMMITTEES AND TASK FORCES

The success of our Association depends on you, our members. As REALTORS®, we all come from different business backgrounds, training, and experience. This diversity enables the Osceola County Association of REALTORS® to offer such a wide variety of programs and opportunities. The Osceola County Association of REALTORS® needs your help and experience. Please consider joining one or more of our committees or task forces.

Awards Task Force Donnie Martinez, Chair donnie@mybluewaterrealty.com Considers nominations made by members for various award opportunities throughout the year on the local, state and national level. Responsible for selecting recipients of OSCAR’s internal annual recognitions and awards.

Bylaws and Policies Committee

Commercial Alliance Committee

Daisy Lopez-CID, Chair daisylcid@gmail.com

Teresa Reilly-O’Doherty, Chair teresa@homesbyteresa.com

Performs an annual review of the Association Bylaws, Policies, and Procedures which is submitted to the Board of Directors for final approval.

Identifies and connects commercial real estate practitioner members and members with a potential interest in commercial specialties. Members connect with commercial overlay boards, commercial specialty institutes, and commercial marketing platforms.

Global Alliance Committee

Grievance Committee

Osceola Brokers Committee

Kymbat Iglikova, Chair kymbatglobal@gmail.com

Karen Dierickx, Chair kallkaren@mindspring.com

Sharon Collado, Vice Chair sharondreamhomes@gmail.com

Investigates complaints received from the public and members to determine if the complaint has sufficient substance and merit to warrant an ethics or arbitration hearing or mediation procedures.

Brings Brokers and Managers together for networking opportunities, discusses effective ways to operate their businesses, provides relevant education opportunities for brokerages to share.

Professional Standards Committee

Public Policy Committee

Positions OSCAR members internationally as influential and authoritative representatives of the Florida real estate profession and provides members with exposure within the international arena that will generate business and contacts.

Professional Development Committee Imran Mohamed, Chair imglobalrealty@gmail.com

Ivette Jimenez, Chair ivettejimeneztrainer@gmail.com

Cheryl Grieb, Vice Chair cheryl@oldekissimmeerealty.com

Provides guidance and background information regarding continuing education, certification, and designation offerings; reviews current course offerings and delivery systems; and ensures up-to-date and relevant education is offered.

Responsible for enforcement of the Code of Ethics of the NATIONAL ASSOCIATION OF REALTORS® through the conduct of ethics and arbitration hearings.

This committee recommends action on matters of public policies and regulations as they affect the real estate profession, private property rights and other issues that have an impact on the real estate industry.

Realtors® Care Committee

Realtor® Political Action Committee

Stellar MLS Committee

Working with and through RPAC-Florida and RPAC of NAR, the RPAC committee is responsible for raising funds for the furtherance of candidates, political parties, political committees and issue activities consistent with election laws on a nonpartisan basis.

Makes recommendations on MLS software enhancements, plus identifies and reports problems within the MLS system programs.

Committee will make recommendations for the chair to present at the Stellar MLS SAC Board and OSCAR Meetings.

Nominating Committee*

Past Presidents Council*

Identifies and interviews candidates to serve as Officers and Directors and recommends a slate of nominees to present to the Board of Directors and membership for the annual election.

Serves as a Presidential Advisory Group and a resource to officers and administrators. Assists in the development and implementation of a comprehensive leadership program designed to identify and groom potential leaders.

Cara Britain, Chair cara.britain@gmail.com Seeks, develops and promotes opportunities for OSCAR and its’ members to be engaged in the community in which we serve. Encourages involvement from members to promote the REALTOR® brand, image and mission.

Gladys Thayer, Chair gladysthayer1@gmail.com

Justin Shrouder, Chair justin@liveflolife.com

*These committees are appointed.

Budget and Finance Committee* Considers and recommends ways and means to properly finance OSCAR, submits to the Board of Directors a budget for adoption, and provides oversight of the financial management and financial reporting function.

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2022 Awards Descriptions Annually, we recognize members who have made significant contributions to our Association.

All members have the opportunity to nominate and vote for their peers. Award recipients are recognized at our Annual Installation and Awards Ceremony in December.

REALTOR® of the Year Award: The REALTOR® of the Year Award is presented to a REALTOR® member who exemplifies what it means to be a REALTOR®. They have been active in our Association and our community, contributing freely of themselves and their talents. They have demonstrated a committed effort in volunteering for other related real estate organizations, exemplifying OSCAR’S mission in their service.

OSCAR REALTOR® Star of the Year Award: The OSCAR REALTOR® Star of the Year Award is given to a REALTOR® member who has demonstrated excellence in fulfilling the Association’s goals and objectives.

REALTOR® Rising Star of the Year Award: The REALTOR® Rising Star of the Year Award is given to a REALTOR® member, newly active with the Association over the past two years. This member has demonstrated commitment to our mission and contributed outstanding and abundant service within our Association.

Real Estate Office of the Year: The Real Estate Office of the Year Award recognizes a REALTOR® office that has made contributions in leadership within the Association and the community that we serve.

Humanitarian of the Year: The Humanitarian of the Year Award recognizes a REALTOR® member who has given time, energy, and resources to improve the welfare of those in need.

Global Excellence Award: The Global Excellence Award recognizes a REALTOR® member who currently holds the CIPS designation and participates, serves on, or is a member of the Global Alliance Committee.

Public Policy Award: The Public Policy Award recognizes a REALTOR® member who works effectively on our local and state public policy issues. Leadership at the national level is highly encouraged and will be taken into consideration.

Vital Industry Partner Rising Star of the Year Award: The Vital Industry Partner Rising Star of the Year Award recognizes a newly active VIP of our Association who has contributed outstanding service and volunteer time toward the success of our Association and our REALTOR® members.

Vital Industry Partner of the Year: The Vital Industry Partner of the Year Award acknowledges the contributions and commitment of a VIP who actively participated in OSCAR programs and activities, supported our association, our mission, and our REALTOR® members during this year.

Vital Industry Partner Office of the Year: The Vital Industry Partner Office of the Year Award recognizes a VIP that has contributed outstanding support to our Association.

Lifetime Achievement Award: The Lifetime Achievement Award recognizes an OSCAR REALTOR® member who has performed outstanding service and accomplishments spanning a career in real estate.

To be eligible, an OSCAR member would have a minimum cumulative number of 20 years of service and leadership at the Osceola County Association of REALTORS®.

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VITAL INDUSTRY PARTNER MEMBERSHIP LEVELS LEVEL Investment

BASE MEMBERSHIP $250

Membership Certificate Participation in VIP Open House for REALTORS® Subscription to Weekly EmailREALTORS® Resource Subscription to Monthly MembersFirst!

Newsletter Opportunity to Display Business Cards in Lobby Business Profile & Website Link on Association Website Inclusion in VIP Membership Directory Website Front Page Rotating Banner Monthly Newsletter Advertisement Continuing Education (CE) Class Sponsorship Annual Installation Banquet Annual Meeting

N/A

BRONZE MEMBERSHIP $1,250

SILVER MEMBERSHIP $2,500

GOLD MEMBERSHIP $5,000

PLATINUM MEMBERSHIP $10,000

1 monthMember’s choice One ¼ Page AdMember’s choice

3 monthsMember’s choice Three ¼ Page AdsMember’s choice

6 monthsMember’s choice Six ½ Page AdsMember’s choice

Full Year 1/2 Page Ads

1 ClassMember’s choice

3 ClassesMember’s choice

6 ClassesMember’s choice

12 ClassesMember’s choice

2 tickets & Recognition as a Sponsor

4 tickets & Recognition as a Sponsor

Podium Recognition

Podium Recognition

1 Corporate Table (8 tickets) & Recognition as a Major Sponsor Podium Recognition

2 Corporate Tables (16 tickets) & Recognition as a Major Sponsor Podium Recognition

Full Year

=included with investment opportunity

1105 Cross Prairie Parkway • Kissimmee, Florida 34744 Office (407) 846-0117 Fax (407) 846-0217 Page• 20 www.osceolarealtors.org

=extra fee

Vital Industry Partner (VIP) The Vital Industry Partner (VIP) is a program for companies and organizations who want to do business with Realtor® members. Members of this program sponsor classes, events, and activities to offset the cost for our Realtor® members. In return, they have the opportunity to meet, network and promote their business to our membership.

IT’S NOT WHO YOU KNOW—IT’S WHO KNOWS YOU. LET OUR 4,900+ REALTOR MEMBERS GET TO KNOW YOU. Did you know that in 2021, over 6.5 million homes were sold in the United States? These homes were sold by REALTORS® who are held to a higher standard by adhering to a Code of Ethics and belonging to the National Association of REALTORS®, Florida REALTORS® and their local association. With more than 4,900 members, the Osceola County Association of Realtors® is the largest trade organization in Osceola County and one of the largest in Central Florida. One-on-one exposure to Realtors® is the most valuable benefit our association can offer our affiliate members.

By joining our elite community, expect to gain strengthened brand awareness from our innovative opportunities that utilize multiple communication channels to promote YOU to our Realtors®, we invite you to take advantage of the many opportunities we offer that will help you grow your business.

YOUR BENEFITS AS A VIP INCLUDE: • • • • • • • • • • • • •

Opportunity to participate in an annual VIP open house to meet REALTORS®.

Hundreds of opportunities to sponsor classes/events.

Invitations to exclusive membership events/activities.

Listing your business profile and website link on the Vital Industry Partner section of our website.

Opportunity to display your business cards on our VIP wall located in our front lobby.

Inclusion in our VIP Directory-provided to our 4,900 members in our monthly newsletter.

Subscriptions to REALTORS® Resource, our weekly email, and MembersFirst!, our monthly e-newsletter.

Inclusion in the Osceola County Association of Realtors® VIP Directory, both online and printdistributed to more than 4,900 REALTOR® members.

Partnership opportunities in local advocacy efforts, membership and educational events as well as community involvement projects.

Informational access about consumer property rights, including local, state, and national legislation relative to the real estate industry.

Eligible for several VIP annual awards.

Discounted rates for facility rental.

Branded Vital Industry Partner membership certificate.

For more information on how to join our Vital Industry Partner, please contact Nancy Hubbard at nhubbard@osceola-realtors.com or (407) 846.0117.

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RPAC 2021 Major Investors RPAC funds support REALTOR® friendly political candidates & real estate issues on the national, state, and local levels.

Hall of Fame

$25,000+ Lifetime Contributions Linda Goodwin

Golden “R”

Donnie Martinez

Tim Weisheyer

$5,000-$9,999

Osceola County Association of Realtors®

Crystal “R”

Tina Campbell

Twis Lizasuain

Sterling “R”

Patrice DeNike

Alexandra Arena-Gil

Stephen Langham

Wanda Linscott

Norkis Fernandez-Valdez

Veronica Malolos

Cheryl Grieb

Colleen Mitchell

Statesmans - $500

$2,500-$4,999

Sue Vasquez

$1,000-$2,499

Leslie Hanna Coatney

Joe Johnson

Imran Teresa Mohamed Reilly-O’Doherty

Rayelynne Ketchum

Donna Ross

Justin Shrouder

Joe LaRosa

Nicholas Shrouder

13 Donors

Capitol Club - $250

16 Donors

$99 Club - $99 123 Donors

Ask how you can become a major investor!

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Mike LaRosa

Gladys Thayer

Realtor Political Action Committee (RPAC) FAQ The REALTORS® Political Action Committee (RPAC) is the nation’s largest, most successful and most bipartisan political action committee. Your voluntary investment is used to improve your bottom line in several ways: Through issues mobilization, political advocacy, and by directly supporting candidates at the local, state, and federal levels of government who champion the ideals and principles of REALTORS®. RPAC is your best investment in real estate!

Q: What is a PAC? A: PACs have been around since 1944 when the Congress of Industrial Organizations (CIO) formed the first one to raise money for the re-election of President Franklin D. Roosevelt. A Political Action Committee (PAC) is a popular term for a political committee organized by like-minded people, like REALTORS®, for the purpose of raising and spending money to elect and defeat candidates. The PAC’s money must come from voluntary contributions from members rather than the members’ dues treasury. PACs represent business, labor or ideological interests. PACs can give to a candidate’s committee per election (primary, general, run-off or special). They can also give up to any national party committee and annually to any other PAC. PACs may also receive contributions from any one individual. In short, PACs merely represent a legal way for individuals to unite and ensure their voices are heard at all levels of government.

The REALTORS®- PAC In addition to representing 200,000 REALTOR® members statewide, and more 1.4 million members nationwide, RPAC is also a monetary fund comprised of voluntary contributions from members. By members pulling together and contributing, RPAC is able to be a single unified voice for real estate in all levels of government.

Of every dollar you contribute, 30 cents goes to the National RPAC for grassroots activities and supporting candidates running for office on the federal level. The remaining 70 cents stays in Florida and is divided between the state and local associations to support state and local candidates and issues Q: What’s in it for you?

A: RPAC is the muscle behind NAR, FR and your local Board/Association. RPAC represents more than 1.4 million politically active REALTORS nationwide, more than 200,000 in Florida and approximately 4,700 in Osceola County that members of Congress want as their friends. As many as 4,000 bills are introduced each session in the state Legislature. Elections decide who will be voting on these bills. RPAC helps elect the people who write the laws you and your business must live with. RPAC provides you with the opportunity to have a collective impact on the election of officials who will shape legislation that affects your livelihood and the way real estate professionals do business. Through extensive research and ongoing monitoring, RPAC keeps you informed, involved, and influential in the legislative decisions that are important to you and your business.

Legislative and regulatory successes include: • The continued preservation of the mortgage interest deduction. • Tax relief benefiting the real estate industry. • Improving federal mortgage programs, allowing more families to join the ranks of homeownership.

• Eliminating burdensome regulations inhibiting environmental quality and healthy real estate markets. • Successfully keeping “mega-banks” from entering the real estate business. On a state and local level, RPAC has helped to: • Protect commercial commissions through the foreclosure process; • Prohibit cities and counties from charging individual real estate agents a business license fee; • Fought and won a battle against a 100% increase in real estate transfer tax.

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Realtor Political Action Committee (RPAC) FAQ Q: Does RPAC Buy Votes?

A: No! But it does give us access. Candidates and public officials are honorable people whose votes are not for sale. But, by helping elect public policy decision-makers, RPAC assures REALTORS® the opportunity to present our views and be heard. RPAC fully complies with all state and federal election laws.

Q: How will my contribution be used?

A: Absolutely 100% of your contribution is used to elect pro-REALTOR® candidates. 30% of your contribution is forwarded to the National RPAC to fund key U.S. House and Senate races; 70% remains in your state and is used for local and state elections.

Q: Is RPAC affiliated with a particular party?

A: RPAC is neither a Republican nor a Democratic organization. Your contribution to RPAC is a vote for a proREALTOR® Congress, regardless of political party.

Q: Who establishes and implements RPAC policy?

A: Leading the National RPAC organization are the National RPAC Trustees. The Trustees establish and implement RPAC policy in accordance with the RPAC bylaws and NAR policy as established by the NAR Board of Directors. The Trustees consist of REALTOR® volunteers from around the nation who are appointed

by NAR leadership.

• RPAC believes that the people who raise RPAC dollars should have the greatest say in how those dollars are allocated. That’s why all candidate contribution decisions begin on the local level with REALTORS® interviewing candidates and making their contributions based upon that information.

• It is REALTORS®, not lobbyists, who have the most say in how RPAC’s money is spent. Contribution decisions are made by the RPAC Trustees; a nine-member REALTOR® committee nominated by the FR Nominating Committee and elected by the FR membership to serve one-year terms.

• The main objective of the RPAC Trustees is to help elect candidates who support REALTOR® issues.

The decisions made by the RPAC Trustees rest on a candidate’s position on key real estate issues, the REALTOR® relationship with a candidate in the home district, committee assignments and leadership position.

Q: How does RPAC establish fundraising goals and what is a “Fair Share” goal?

A: The dollar goal of the National RPAC, set by the National Trustees, is $25 per year per NAR member. At least $3 of that goes to the National RPAC. This goal is called “fair share.” To ensure that all states contribute their fair share to the RPAC effort, a state’s annual goal is determined by the number of members in that state based on the November 30 membership report. The National RPAC accounting year runs from January 1 to December 31.

Q: What is the difference between personal and corporate dollars?

A: Personal dollars are contributions made with an individual’s personal funds including cash, personal credit cards, money orders and personal checks. Under federal election law, only personal dollar contributions can be used to fund legislative candidates running for office. Corporate dollars are contributions made by corporate check. Corporate dollars can be used for issues campaigns, opportunity races, and media buys, and are deposited into a separate account at the national level to ensure they are not used by political candidates.

Q: What is the FR RPAC fundraising goal 2021 and of my local association?

A: FR’s 2021 fundraising goal is $4,921,378. Our Association’s goal is $109,162.

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Realtor Political Action Committee (RPAC) FAQ Q: Who may be solicited for RPAC contributions?

A: According to federal election law, RPAC can solicit only individual members – i.e. non-corporate members of NAR and their families. The term “members” means all individuals who currently satisfy the requirements of membership in any one of the local, state and/or the National Association and regularly pay dues.

Executive, administrative and management personnel of the local, state and/or national associations are also considered under the NAR constitution to be members of the association and are solicitable even though they may not pay association dues.

Q: Are contributions to RPAC tax deductible?

A: No. Contributions used for political purposes are not tax deductible on your federal income taxes.

Q: Does the National RPAC contribute to state or local candidates?

A: Under the cooperative agreements in effect between the National RPAC and the state associations’ PACs, the responsibility for making contributions to federal candidates is assigned to the national RPAC, while state associations’ PACs decide which state and local candidates to support.

Q: Can I earmark money to a party or particular candidate?

A: No. Under federal election law, the earmarking of contributions is illegal.

Q: What processes do the National & State Trustees use when determining contributions to candidates?

A: The National Trustees’ policy is to act only on requests sent from state associations and signed off on by state trustees. Once the national trustees receive these requests, they have four options: Amend, Approve, Deny or Defer. The State Trustees use the same policy.

Q: Will the National RPAC Trustees contribute to both candidates in a race?

A: No. The National RPAC Trustees’ policy is to only contribute to one candidate in any given race.

Q: What contributor information do I need to include with checks?

A: Both federal and state election law require documentation of all contributors. We need the following information on each contributor: • Name • Address • NRDS # • Occupation • Telephone # A simple way to satisfy this requirement is to make sure each contributor fills out the RPAC investment form.

FR offers special recognition to thank those who support RPAC with a contribution of $99 or more.

Contribution Recognition $99 Club - RPAC pin, invitation to RPAC reception during convention $250 Capitol Club - RPAC pin, Capitol Club Plaque, invitation to RPAC reception during convention $500 Statesman - RPAC pin, Statesman Plaque, invitation to RPAC reception during convention $1000 Sterling R – National RPAC pin, FR gift, Sterling R plaque, invitation to RPAC reception during convention, and recognition in the REALTOR® Report $2500 Crystal R – National RPAC Pin, Crystal R Plaque, FR Gift, invitation to RPAC reception during convention, and recognition in the REALTOR® Report $5000 Golden R – National RPAC Pin, Golden R Plaque, FR Gift, invitation to RPAC reception during convention, and recognition in the REALTOR® Report

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Florida Realtors® Legislative Issues Realtors® F'reallorida serves as the voice of estate in Florida. lorida Realtors® serves as the voice for real estate in Florida.

It provides programs, TFSWJDFT services, *U QSPWJEFT QSPHSBNT continuing education, SFTFBSDI research DPOUJOVJOH FEVDBUJPO and legislative representation BOE MFHJTMBUJWF SFQSFTFOUBUJPO UP to 200,000 members about NFNCFST JO CPBSET in 51 boards/associations. Its BTTPDJBUJPOT *UT NJTTJPO JT UP mission is to advance Florida’s BEWBODF 'MPSJEB T SFBM FTUBUF real estate industry by shaping JOEVTUSZ CZ TIBQJOH QVCMJD public policy on real property QPMJDZ PO SFBM QSPQFSUZ JTTVFT issues; encouraging, promoting FODPVSBHJOH QSPNPUJOH BOE and teaching consistent UFBDIJOH DPOTJTUFOU TUBOEBSET GPS standards for ethical practice and FUIJDBM QSBDUJDF BOE professionalism; and building QSPGFTTJPOBMJTN BOE CVJMEJOH PO on the efforts of local boards/ UIF FGGPSUT PG MPDBM #PBSET associations to provide the "TTPDJBUJPOT UP QSPWJEF UIF information and tools members JOGPSNBUJPO BOE UPPMT NFNCFST need to succeed.

OFFE UP TVDDFFE

Business Liability Water Quality and Protections Environmental Funding

8BUFS JT UIF MJGFCMPPE PG BMM 'MPSJEB The current pandemic has SFTJEFOUT BOE WJTJUPST UP PVS TUBUF created new challenges *U GPSNT UIF GPVOEBUJPO PG PVS for businesses as they seek DPNNVOJUJFT BOE NVTU CF to operate safely, limiting QSPUFDUFE 'MPSJEB 3FBMUPST XJMM DPOUJOVF UP BEWPDBUF GPS 'MPSJEB T potential spread of the virus.

OBUVSBM SFTPVSDFT BOE B QSJTUJOF These challenges have also FOWJSPONFOU 8F XJMM BMTP created opportunities for FODPVSBHF BMM TUBLFIPMEFST attorneys that are looking to JODMVEJOH UIF TUBUF PG 'MPSJEB UP EP secure new revenue streams.

UIFJS QBSU UP IFMQ TPMWF IfFOWJSPONFOUBM QSPCMFNT TVDI BT Florida businesses are to SFE UJEF continue to operate during the• 'MPSJEB 3FBMUPST TVQQPSUT pandemic and eventually QPMJDJFT UIBU IFMQ FMJNJOBUF recover from the crisis, they willIBSNGVM EJTDIBSHFT UIBU BSF need protections from QPMMVUJOH PVS DPBTUBM FTUVBSJFT these legal actions.

• 'MPSJEB 3FBMUPST XJMM TFFL

• GVOEJOH BOE BEEJUJPOBM QPMJDZ Florida Realtors® supports DIBOHFT GPS &WFSHMBEFT the passage of business 3FTUPSBUJPO liability protections for Florida businesses.

Florida Realtors® Office of Public Policy in Tallahassee, FL

Florida Realtors® Office of Public Policy in Tallahassee, FL • These protections should

• 'MPSJEB 3FBMUPST XJMM FODPVSBHF shield businesses from TFQUJD UP TFXFS DPOWFSTJPOT BOE COVID-19-related lawsuits TVQQPSU NBJOUFOBODF QSPHSBNT that rely on general GPS QSPQFSUZ PXOFST TUJMM PO statements, rather than TFQUJD TP UIFJS TZTUFNT EPO U specifics, as the foundation EJTDIBSHF QPMMVUBOUT JOUP TVSGBDF BOE HSPVOEXBUFS of the complaint.

• 'MPSJEB 3FBMUPST XJMM BEWPDBUF GPS • GVOEJOH PG CFBDI BOE TIPSFMJOF Additionally, COVID-19related lawsuits against SFTUPSBUJPO QSPKFDUT BSPVOE UIF businesses should require TUBUF

the affidavit of a physician attesting that the business Affordable Housing caused the injuries/damages 5IF 4UBUF BOE -PDBM (PWFSONFOU )PVTJOH 5SVTU 'VOET XFSF DSFBUFE JO in order to proceed.

UIF FBSMZ T UP IFMQ 'MPSJEJBOT JO • Lastly, if a court determines HPPE UJNFT BOE CBE 5IFZ BSF that a business made good TVQQPSUFE FOUJSFMZ CZ B QPSUJPO PG UIF faith efforts to substantially EPD TUBNQ UBYFT DIBSHFE PO FWFSZ comply with governmentSFBM FTUBUF USBOTBDUJPO 'PS UIPVTBOET PG GBNJMJFT issued UIFTF GVOET BSF UIF POMZ health standards they XBZ UP SFBMJ[F UIF "NFSJDBO ESFBN PG should be immune from IPNFPXOFSTIJQ liability.

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Rising Property 5IFZ BMTP QSPWJEF IPVTJOH Insurance Costs SFIBCJMJUBUJPO BOE SFOUBM

BTTJTUBODF UP 'MPSJEB T IPNFMFTT Property insurance costs are WFUFSBOT BOE QFSTPOT rising at TFOJPST alarming levels in XJUI EJTBCJMJUJFT many parts of Florida. These increased costs are making • "T UIF FDPOPNZ DPOUJOVFT UP TUSFOHUIFO BOE IPNF WBMVFT insurance unaffordable for SJTFFloridians UIF OFFE GPS IPVTJOH many and the BTTJTUBODF XJMM JODSFBTF BT XFMM problem will likely get worse • "EEJUJPOBMMZ 'MPSJEB T unless action is taken.

BGGPSEBCMF IPVTJOH USVTU GVOET

• DBSSZ B MBSHF SFUVSO PO The problem of rising JOWFTUNFOU BDDPSEJOH UP B insurance costs and SFQPSU JTTVFE CZ 'MPSJEB 4UBUF lower levels of coverage 6OJWFSTJUZ brought about by changing • 'MPSJEB 3FBMUPST XJMM DPOUJOVF UP underwriting guidelines is a BEWPDBUF GPS GVMM GVOEJOH GSPN UIF USVTU GVOET UP CF BMMPDBUFE serious issue that is making GPS BGGPSEBCMF IPVTJOH QSPKFDUT the cost of homeownership unaffordable in many areas of the state.

• These rising prices are being driven by a combination

Florida Realtors® Legislative Issues

vate Property Rights F *OUFSOFU IBT NBEF JU FBTJFS GPS of frequent hurricanes NFPXOFST UP SFOU UIFJS QSPQFSUZ

and severe storms, natural BOEJOH IPVTJOH PQUJPOT GPS JOEJWJEVBMT catastrophes in other parts P MJWF JO PS USBWFM UP 'MPSJEB .BOZ MPDBM of the country or world, FSONFOUT IBWF FOBDUFE OFX PSEJOBODFT rising reinsurance rates and JHOFE UP EJTDPVSBHF QSPQFSUZ PXOFST N FYFSDJTJOH UIFJS SJHIU UP SFOU UIFJS the increasing litigation QFSUZ 4UBUF BOE MPDBM 3FBMUPS costs insurance companies PDJBUJPOT XIJMF SFTQFDUJOH DPNNVOJUZ are being forced to pay.

ODFSOT BSF XFMM QPTJUJPOFE UP NPOJUPS • Florida Relators® supports F BOE MPDBM SFHVMBUPSZ BDUJWJUZ BOE UP UBLF sensible legislation that PO UP QSPUFDU QSJWBUF QSPQFSUZ SJHIUT seeks to reduce occurrences of unnecessary litigation #FJOH BCMF UP SFOU ZPVS IPNF JT B while ensuring homeowners GVOEBNFOUBM SJHIU PG QSPQFSUZ PXOFST are treated by 4IPSU UFSN SFOUBM 453fairly PSEJOBODFT insurance companies.

JODMVEJOH MPDBM MJDFOTJOH SFRVJSFNFOUT BOE HVFTU SFTUSJDUJPOT DBO JOGSJOHF VQPO UIJT GVOEBNFOUBM QSPQFSUZ SJHIU JO Water Quality and TJHOJGJDBOU XBZT Environmental Funding 'MPSJEB 3FBMUPST XJMM DPOUJOVF UP BEWPDBUF GPS TPMVUJPOT UIBU QSFWFOU MPDBM Water is the lifeblood of HPWFSONFOUT GSPN SFTUSJDUJOH UIJT all Florida residents and QSBDUJDF

visitors to our state. It forms the foundation of our and must be siness communities Rent Tax FDUJWF +BOVBSZ

'MPSJEB T TBMFT UBY protected.

Florida Realtors® F DIBSHFE PO CVTJOFTT SFOU XJMM CF will continue to advocate for BUJOH B GJOBODJBM CVSEFO GPS BOZ CVTJOFTT Florida’s natural resources U MFBTFT TQBDF $POUJOVJOH UP MPXFS UIF and a pristine environment.

JOFTT SFOU UBY XJMM QSPWJEF 'MPSJEB We will also encourage all JOFTTFT XJUI UIF DBQJUBM UP FYQBOE IJSF SF FNQMPZFFT JNQSPWF CFOFGJUT BOE SBJTF stakeholders, including BSJFT the state of Florida, to do their part to help solve 'MPSJEB 3FBMUPST JT HSBUFGVM GPS UIF environmental problems.

TVQQPSU PG UIF BOE

'MPSJEB -FHJTMBUVSFT XIJDI IBWF MPXFSFE • Florida Realtors® continues UIF TUBUF TBMFT UBY SBUF PO DPNNFSDJBM its support of state funding TQBDF UP to help preserve the 5IFTF UISFF DPOTFDVUJWF ZFBST PG SBUF DVUT Everglades.

IBWF TBWFE 'MPSJEB CVTJOFTTFT NJMMJPO • Florida Realtors® supports legislation that addresses 'MPSJEB 3FBMUPST XJMM DPOUJOVF UP the escalating problem of BEWPDBUF GPS GVSUIFS SFEVDUJPOT UP UIJT rising sea levels in Florida’s UBY HJWJOH CVTJOFTTFT GJOBODJBM SFTPVSDFT coastal communities.

UP HSPX UIFJS DPNQBOJFT BOE FOSJDI UIFJS DPNNVOJUJFT • Florida Realtors®

encourages the Florida

Legislature to rely on scientific and¥ 0GGJDF engineering 'MPSJEB 3FBMUPST expertise to highlight PG 1VCMJD 1PMJDZ vulnerable areas, prioritize 4 .POSPF 4U critical work projects and 5BMMBIBTTFF '- create a long-term plan that 5FM can address these important 'BY environmental issues.

GMPSJEBSFBMUPST PSH MFHJTMBUJWFDFOUFS 7JDF 1SFTJEFOU PG 1VCMJD 1PMJDZ Affordable Housing %BOJFMMF 4DPHHJOT

TheEBOJFMMFT!GMPSJEBSFBMUPST PSH State and Local Government Housing Trust -FHJTMBUJWF $PVOTFM Funds were created in the 5SFZ (PMENBO early 1990s to help Floridians USFZH!GMPSJEBSFBMUPST PSH in good times and bad. They 1VCMJD 1PMJDZ 3FQSFTFOUBUJWF are "OESFX 3VUMFEHF funded by a portion of the BOESFXS!GMPSJEBSFBMUPST PSH documentary stamp taxes charged on every real estate 1VCMJD 1PMJDZ 3FQSFTFOUBUJWF transaction.

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They also UIPNBTC!GMPSJEBSFBMUPST PSH provide housing rehabilitation %JSFDUPS PG 0QFSBUJPOT and4V[BOOF )VHIFT rental assistance to Florida’s homeless, veterans, seniors, and TV[BOOFI!GMPSJEBSFBMUPST PSH persons with disabilities.

Page 27

• Florida continues to experience an affordable 3FHJPOBM %JSFDUPST PG "EWPDBDZ housing crisis that is BOE 1VCMJD 1PMJDZ limiting the ability of 1PMJUJDBM %JSFDUPS people and families to (FOFTTB $BTBOPWB move into, and around HFOFTTBD!GMPSJEBSFBMUPST PSH the state.

•1PMJUJDBM "DUJWJUJFT $PPSEJOBUPS The current pandemic "NZ (MPWFS has exacerbated this BNZH!GMPSJEBSFBMUPST PSH crisis, making solutions

to the problem more #SFOU "OEFSTPO /PSUIXFTU 'MPSJEB

important than ever.

CSFOUB!GMPSJEBSFBMUPST PSH •,FWJO #FTTFSFS Although lawmakers 5BNQB BSFB have a difficult task of LFWJOC!GMPSJEBSFBMUPST PSH closing a significant /BUIBO (SFFOF /PSUIFBTU 'MPSJEB

budget gap during the OBUIBOH!GMPSJEBSFBMUPST PSH 2021 Legislative Session, it is imperative that they -JOETBZ .BTPO $FOUSBM 'MPSJEB allocate as much funding MJOETBZN!GMPSJEBSFBMUPST PSH as possible for affordable housing projects.

• Florida Realtors® will continue to advocate for full funding from the trust funds to be allocated for affordable housing projects.

Florida Realtors® Legislative Issues Private Property Rights The Internet has made it easier for homeowners to rent their property, expanding housing options for individuals who live in, or travel to, Florida. Many local governments have enacted new ordinances designed to discourage property owners from exercising their right to rent their property. State and local REALTOR® associations will continue to take action to protect private property rights.

• Being able to rent your home is a fundamental right of property owners.

• Short-term rental ordinances, including local licensing requirements, mandatory inspections

and guest restrictions, can infringe upon this fundamental property right in significant ways.

• As such, Florida Realtors® will continue to champion legislation that creates a statewide, uniform system of regulations for vacation rentals.

• Florida Realtors® will also continue to support legislation that gives local governments the authority to pass ordinances related to residential properties as long as they apply to all residential properties.

Business Rent Tax The state sales tax rate on business rent currently stands at 5.5%. This tax creates a financial burden for any business that leases space.

Lowering the business rent tax will provide Florida businesses

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with the capital to expand, hire more employees, improve benefits, raise salaries, or invest in their business in other ways.

• Florida Realtors® is grateful for the support of the 2017, 2018 and 2019 Florida Legislatures, which have lowered the state sales tax rate on commercial space to 5.5%.

• These three consecutive years of rate cuts have given Florida businesses the financial resources they need to grow their companies and enrich their communities.

• Although Florida lawmakers have a significant budget challenge to overcome in 2021, Florida Realtors® will continue to advocate for further reductions to this tax, which would provide businesses with some measure of relief as they work to stay open and eventually recover from the current crisis.

Florida Realtors® FAQ

13

DISTRICTS

51

LOCAL BOARDS

138

EMPLOYEES

1916

BIRTH OF OUR ASSOCIATION

01/17/22

Who We Are We advance Florida’s real estate industry by shaping public policy on real property issues; encouraging, promoting and teaching consistent standards for ethical practice and professionalism; and building on the efforts of local Boards/Associations to provide the information and tools members need to succeed.

FLORIDA Realtors

®

Just The Facts

LEARN MORE ABOUT THE LARGEST STATE REALTOR® ORGANIZATION IN THE COUNTRY AT FLORIDAREALTORS.ORG

225,000

MEMBERS

STRONG

Membership data as of April 2021 reveals 58% of our membership is female and averages 51 years old with 6 years experience. Throughout 2021, Realtors® closed over 528,000 sales with nearly $240 BILLION in dollar volume.

77% of our Realtor® members in Florida OWN THEIR PRIMARY RESIDENCE.

Florida Realtors® is working with the Florida Legislature to create the “Hometown Heroes Housing Program”

According to NAR’s “2021 Profile of International Residential Transactions in Florida,” there were $12.3 billion in international sales in Florida. The largest fraction of foreign buyers (46%) were from Latin America and the Caribbean. The top 5 countries of foreign buyers in Florida were: Canada, Argentina, Colombia, Brazil and Venezuela.

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Florida Realtors® FAQ Law & Policy

• Partnered with Communications on the Florida Realtors® Legal News, contributed articles, FAQs for Florida Realtor magazine • Participated in dozens of meetings for the revisions to the Supreme Court Approved Residential Leases and also for the FloridaRealtors/FloridaBar Contract and Comprehensive Riders. The 2021 versions were released • Conducted 60 legal updates, leadership training sessions and Professional Standards programs at local boards • Administered the Education Foundation, Disaster Relief Fund, Silent Angels and Homeownership For All charities. Assistance given for medical needs, storm damage; college scholarships to 175 students; and 9 grants awarded to 501(c)(3) charities who provide affordable housing

Florida Realtors® PAC

17 States & 65 Local Associations

In The U.S. & Canada 725,000 MEMBERS OVER 113K CASES IN 2021 COMMERCIAL BROKERS GET PAID Passage of two commercial real estate lien acts ensure brokers don’t have to renegotiate their commissions at closing.

2005

• floridarealtors.org: 4,502,859 annual page views, 1.3 million visitors • Florida Realtors YouTube Channel: 65,897 annual views • Earned second place in NAR’s recent “Legislative Victory” Video Contest • Coming soon: Photify! Members can custom brand our consumer-facing graphics with name and logo • Find rockin’ support materials for our 2022 theme, “Building Up Business” at https://www.floridarealtors.org/buildingupbusiness • “Ragan Communications” National Competition Finalists: 1) inspirational video 2) internal communications video and 3) visual storytelling/print design

Research

• Produced thousands of statistical reports for Florida’s counties, cities, ZIP Codes and legislative districts • Delivered more than 60 presentations to member and stakeholder groups throughout 2021 • Published resource guide for brokers to instruct agents on applying market statistics to their daily business

Over 76,000 members contributed in 2021: • 126 Hall of Fame members, 128 President’s Circle • 1,067 Individual & Corporate Major Investors • Raised over $5.6M to help protect private property rights • All goals exceeded, with Florida Realtors achieving the Triple Crown!

TECH HELPLINE

Marketing & Communications

GRI 3,060 STUDENTS IN 2021 LEGAL HOTLINE OVER 80K CALLS A YEAR

– LEGISLATIVE ISSUES – 2010

MORE MONEY IN YOUR POCKET Repealed local business taxes saving sales associates $3.8 million annually.

HOMETOWN DEMOCRACY DEFEATED Defeated an amendment that would have hurt an already ailing economy and local governments over growth issues.

2012

PROTECTING COMMUNITIES Successfully passed Amendment 2, saving property owners and their communities from a $700 million-plus tax increase.

2017

CAPPED FEES Passed the firstever cap on community association fees for estoppel certificates.

Public Policy

• Established new protections for Realtors® and their businesses from lawsuits resulting from COVID-19 cases • Secured a massive future reduction to Florida’s Business Rent Tax: from 5.5% to 2%, saving $1.2 billion annually for commercial leases • Passed legislation intended to help curb rising property insurance costs statewide • Successfully advocated for $1.84 billion for projects to improve Florida’s water quality and address pressing environmental issues

Professional Development

• 2021 student participation (or registration) in education courses: 34,066 • 2021 total classes presented: 2,750

Thousands of volunteers helped

CLEAN UP FLORIDA WATERS

2018

2019

COMMERCIAL LEASES MADE EASIER Successfully eliminated the outdated Florida law that requires two people to witness the signing of leases longer than a year.

IMPROVING TRANSACTIONS Created new remedies for open/expired permits and enabled the use of online remote notaries.

2020

2021

SHIELDING REALTORS® FROM LAWSUITS Passed a law that protects Realtors® from COVID-19 cases.

Technology

• Trained more than 5,200 members on Form Simplicity, MLSAdvantage, and SunStats at more than 260 training sessions in 2021 • MLSAdvantage was used by more than 60,000 members, logging in more than 900,000 times in 2021

Global

• Building strong global relationships for members is an ongoing priority • Free virtual workshop by renowned author and speaker Terri Morrison • Premiered Florida Diversity lapel pins • Innovative virtual trade mission “What’s Cooking in Canada” included 37 real estate chapter association partners and 3 community partners • Partnered in virtual trade missions with CILA and provided multiple language translations • Earned 2021 NAR Global Platinum Award for the 5th consecutive year

Than 350K Realtors FORM SIMPLICITY More Served Nationwide

ALMOST 2 MILLION TRANSACTIONS IN 2021 Page 30

2019 2022

GET INVOLVED

T H E VA LU E

Caring for communities and advancing the industry are key parts of the REALTOR® mission. Learn more about NAR’s community outreach programs and committees.

OF NAR MEMBERSHIP The National Association of REALTORS® is committed to providing members with opportunities and resources to enhance professional skills

GET SUPPORTED

and maximize earnings. Explore the power of REALTOR® membership.

NAR advocates every day for federal, state, and local policy initiatives that protect your ability to do business and strengthen Americans’ ability to own, buy, and sell real property. And, access risk management advice and information.

GET AHEAD Expand your knowledge and explore new interests with publications, research reports, advanced training programs, and web tools covering a variety of topics and specialty areas.

GET CONNEC TED NAR builds innovation in the industry by investing in companies that are transforming real estate. NAR also provides hundreds of opportunities nationwide to meet, build relationships, and exchange ideas with fellow REALTORS® from across the country.

GET EMPOWERED Your NAR membership gives you the right to use the globally recognized REALTOR® brand, which represents ethics and expertise. NAR provides resources and campaigns to help the public understand the value of working with a REALTOR®.

GET SAVINGS Your membership pays for itself with savings and special offers on personal insurance, vehicles, technology, marketing resources, shipping, computers, car rentals and many more personal and business-related needs.

Scroll through nar.realtor/membership to explore key benefits and ensure you’re getting the most from your membership experience.

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GET NOTICED Be known as your community’s expert with marketing and technology solutions, including professional property reports, content for social media marketing, and customer handouts.

NAR’s Commitment to Excellence Program

The National Association of REALTORS® proudly introduces Commitment to Excellence (C2EX), a new program that empowers REALTORS® to demonstrate their professionalism and commitment to conducting business at the highest standards.

REALTORS® defined professionalism in this industry more than 100 years ago when they created the Code of Ethics. C2EX takes professionalism to the next level by enabling NAR members to assess their expertise in 10 (11 for brokers) elements of professionalism ranging from customer service to use of technology.

This innovative engagement tool encourages participation in all levels of the REALTOR® organization. It’s not a designation or a course. It’s not a requirement, but a benefit available to all NAR members at no additional cost.

To get started, log in to www.C2EX.realtor and take the selfassessment that measures your proficiency in each of the elements of professionalism, known as the C2EX Competencies. Based on your results, the platform will generate customized learning paths, recommend experiences, and provide tools and resources to increase your knowledge and enhance your skill sets.

www.C2EX.realtor Page 32

NAR Acronyms Does it seem sometimes like you are speaking a different language with all of your real estate acronyms? Here’s a simple guide to help you understand the lingo...

ABR®

ADF AE AEC AEI

Accredited Buyer Representative®, a NAR designation offered by REBAC for real estate buyer agents.

Applicant Data Form, used to submit qualifications for RCE designation Association Executive, applies to all staff at a Realtor® association.

Association Executives Committee, a NAR committee comprised of AEs.

Association Executives Institute, an annual NAR education conference for AEs AE YPN Young Professionals Network for Association Executives.

Affiliate A class of membership in a local (or state) association for those involved in the real estate industry interested in board membership; they are not members of NAR, but may be added to M1 (NRDS).

AHWD

ALC

ALD

At Home With Diversity®, a certification offered by NAR focusing on working successfully with people in a multicultural real estate market Accredited Land Consultant, a land brokerage designation awarded by the REALTORS® Land Institute Association Leadership Development, name of NAR team under MXEL that focuses on programming for association staff

ALLIANCE LGBTQ+ Real Estate Alliance, an all- inclusive and all-embracing organization founded in 2020 acting as a leading advocate in real estate and housing policy, working on behalf of all LGBTQ+ people and their housing needs AOR Association of REALTORS® ARAM Advanced REALTOR® Association Management, an advanced self-study course for AEs, available from NAR AREAA Asian Real Estate Association of America, a nonprofit professional trade organization founded in 2003 dedicated to promoting sustainable homeownership opportunities in Asian American communities ARELLO Association of Real Estate License Law Officials ASAE American Society of Association Executives Block R The trademarked “R” design denoting REALTOR®, with specific requirements for its placement and use BOD Board of Directors, NAR’s governing body BOR Board of REALTORS® BPOR Broker Price Opinion Resource, a certification no longer offered by NAR (refer to the PSA certification) CAE Certified Association Executive, a designation awarded by ASAE

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NAR Acronyms C2EX

CCIM

CE

CEAM

CIE

CIPS

CMLS COE CFR CPM

Commitment to Excellence, an endorsement that empowers REALTORS® to evaluate, enhance and showcase their their highest levels of professionalism (not a course, class or designation) Certified Commercial Investment Member, a commercial real estate investment designation awarded by the CCIM Institute (previously called the Commercial Investment Real Estate Institute, CIREI) Continuing Education, required by all real estate licensing commissions (note: CE requirements vary by state) NAR’s Code of Ethics and Arbitration Manual, provides administrative guidance to local and state associations for handling ethics complaints, arbitration requests, and mediation requests Commercial Information Exchange, a database for sharing information about commercial real property for sale or lease (note: While CIEs are generally REALTOR® association-owned, a CIE is not an MLS) Certified International Property Specialist, an NAR designation focused on international real estate Commercial Multiple Listing Service The NAR Code of Ethics for REALTORS® and REALTOR-ASSOCIATES® Campaign Finance Reform, rules/laws that impact PAC contributions Certified Property Manager®, a property management designation awarded by IREM

C-RETS Certified Real Estate Team Specialist, a certification awarded by the Real Estate Business Institute or REBI (previously called the Council of Real Estate Brokerage Managers) CRB Certified Real Estate Brokerage Manager, a designation awarded by the Real Estate Business Institute or REBI (previously called the Council of Real Estate Brokerage Managers) CRE The Counselors of Real Estate, a commercial affiliate of NAR (previously called the American Society of Real Estate Counsellors, ASREC) CRE Counselor of Real Estate®, a designation offered by the Counselors of Real Estate CREA Canadian Real Estate Association, the national association in Canada (CREA members are also called REALTORS® but are not NAR members) CRD Center for REALTOR® Development, NAR’s on-line education portal CRS Certified Residential Specialist, a designation awarded by the Residential Real Estate Council (formerly the Council of Residential Specialists) CRYSTAL R Contributor to RPAC at the $2,500 level (which includes $1,500 to sustain in recurring years) CSRE Center for Specialized REALTOR® Education D&O Directors & Officers insurance, another term used to describe professional liability insurance for associations.

DEI Diversity, Equity and Inclusion

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NAR Acronyms DELEGATE Representative on NAR’s Delegate Body who casts votes based on the number of primary members in the Board for proposed changes to the NAR Constitution or one of the Articles of the NAR Code of Ethics DR Designated REALTOR®, the principal broker (or appraiser) in the real estate firm with responsibility for non-member dues assessments under the DR dues formula and for professional standards matters (e.g., arbitration and mediation) E&O EO

ePOE

e-PRO EVP

FDC

FPC

FSC

Errors & Omissions insurance, professional liability insurance for associations Executive Officer, earlier term for the chief staff executive of a REALTOR® association (still in use) Ecommerce Point of Entry, a status within M1 (NRDS) allowing Ecommerce capabilities for records A technology and social media certification provided by NAR Executive Vice President, a title for the association chief staff executive, similar to CEO Federal District Coordinator, obsolete term for REALTOR® liaison to Member of Congress/Senate Federal Political Coordinator, a liaison to a Member of Congress for NAR (formerly FSC/FDC) Federal Senate Coordinator, obsolete term for REALTOR® liaison to Members of Congress Senate

GAA GAD

General Accredited Appraiser, an appraisal designation offered by NAR

Government Affairs Director, a local or state association staff title Golden R Contributor to RPAC at $5000 level (which includes $2,000 to sustain in recurring years) GREEN Green designation, offered by NAR’s Green Resource Council GRI Graduate, REALTOR® Institute, an NAR designation administered and awarded at the state association level HOP Housing Opportunities Program, NAR’s efforts for affordable housing IAM or IAM Institute Affiliate Member, a commercial real estate designee who pays a reduced fee for limited NAR membership (e.g., CCIM, CRE, IREM, RLI, SIOR) IDX X Internet Data Exchange, MLS participants authorizing the electronical display of each other’s listings that are filed with the MLS (IDX was previously called Internet Data Display, or IDD) INS Internal News Service, a regular NAR weekly emailed publication IREM Institute of Real Estate Management, a commercial affiliate of NAR offering several property management designations (e.g., CPM®) ISC Institutes, Societies, and Councils, used to collectively describe NAR’s commercial affiliates (e.g., CCIM, CRE, IREM, RLI, SIOR)

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NAR Acronyms IT LFRO

LHC

M1

MVP

Information Technology Limited Function Referral Office, a real estate company owned by a DR for the sole purpose of providing referrals to another firm Luxury Homes Certification, a certification offered by the Residential Real Estate Council for agents looking to hone their skills in the ever-growing luxury home market

Members First, a modernized member engagement system replacing NRDS MAGEL William R. Magel Award of Excellence, an NAR award presented annually to a paid local, state, or regional MLS association chief staff officer for outstanding contributions MAJOR DONOR REALTOR® or REALTOR® association staff who annually gives $1,000 or more to NAR’s REALTOR® Political Action Committee (RPAC) MARKS Collective term for registered membership trademarks of NAR MIC Major Investor Council Member, REALTOR® member in charge of Major Investor and President’s Circle recruitment for the state MLS Multiple Listing Service (most, but not all, MLSs in the US are REALTOR® association-owned; also, MLS is not an NAR trademark) MRP Military Relocation Professional, a certification offered by REBAC for working with current and former military service members

MXEL

NAR

Member Value Plus reward program for members and associations to take NAR or REALTOR® Benefit specific actions during a period of time in order to earn a free reward NAR’s Member Experience, Engagement and Legal Affairs group National Association of REALTORS® (note: Previously called NAREE and then NAREB)

NAGLREP National Association of Gay and Lesbian Real Estate Professionals, founded in 2007, NAGLREP advocates on behalf of the rights of the Lesbian, Gay, Bisexual, and Transgender (LGBT) community as it relates to housing and discrimination laws NAHREP National Association of Hispanic Real Estate Professionals, NAHREP’s mission is to advance sustainable Hispanic home ownership by educating and empowering the real estate professionals who serve Hispanic home buyers and sellers NAREB National Association of Real Estate Boards, NAR’s name from 1916 to 1973 NAREE

NARLA

NCA

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National Association of Real Estate Exchanges, NAR’s name from 1908 to 1916 NAR Leadership Academy, the academy identifies, inspires and mentors emerging leaders from the local and state level National Commercial Awards, an NAR recognition program that honors REALTORS® who received an award or recognition for their exceptional service and contributions to the commercial real estate industry

NAR Acronyms NRDS

PAG

PC

PSA

National REALTOR® Database System (now called M1), NAR’s centralized membership database with specific rules and guidelines launched in 1998

RAA

Presidential Advisory Group, appointed by the NAR President to address issues that may not fall within the jurisdiction of a standing committee or to address an issue that may be time sensitive President’s Circle, an RPAC Major Investor who contributes an additional $2,000 separately and directly to select RPAC- recommended candidates

PLATINUM R Investor in RPAC at $10,000 level (which includes $5,000 to sustain in subsequent years) PMN Performance Management Network, designation offered by WCR (PMN replaced WCR’s LTG designation) POE

PS

Point of Entry, the association staff responsible for data entry in M1 (NRDS), for creating new member records and updating certain fields in existing member records (e.g., office address, NAR Code of Ethics training) Professional Standards, the specific administrative process for handling ethics complaints, arbitration requests, and mediation requests (most local and state associations follow NAR’s Code of Ethics and Arbitration Manual)

RAE

Pricing Strategy Advisor, an NAR certification for enhancing skills for pricing property (PSA replaced the BPOR certification) Residential Accredited Appraiser, an appraisal designation offered by NAR REALTOR® Association Executive magazine, a quarterly NAR publication for AEs

RAM

REALTOR® Association Management SelfStudy Course, a self-study program for AEs, available from NAR RAMCO REALTOR® Association Management Cooperative, a comprehensive membership data solution that fulfills the changing needs of the REALTOR® organization RARE

RCE

REALTOR® Association Resource Exchange Database, a library of sample association documents for AEs on nar. realtor contributed by other AEs REALTOR® association Certified Executive, an NAR designation for REALTOR® association Executives (RCE can be earned by all association staff, not only the chief staff executive)

REALTOR® A trademarked collective term denoting membership in the National Association of REALTORS®; not a generic term REBAC Real Estate Buyer’s Agent Council, an affiliate of NAR that maintains the ABR designation

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NAR Acronyms REBI

REI

RENE

RLI

RLMTE

ROTY RPAC RRC

RPMIC

RSPS

SFR®

SIOR

Real Estate Business Institute, an NAR affiliate (previously called the Council of Real Estate Brokerage Managers) Limited Function Referral Office, a real estate company owned by a DR for the sole purpose of providing referrals to another firm Real Estate Negotiation Expert, a certification awarded by the Real Estate Business Institute or REBI

SRES®

SRS

REALTORS® Land Institute, a commercial affiliate of NAR that offers the ALC designation REALTORS® Legislative Meetings and Trade Expo, held in Washington, DC, in May (annual meeting previously called the NAR Midyear Legislative Meetings) REALTOR® of the Year, an award presented by local and state associations REALTORS® Political Action Committee, NAR’s PAC Residential Real Estate Council (previously called the Council of Residential Specialists, CRS)

Society of Industrial and Office REALTORS®, a commercial affiliate of NAR that offers the SIOR designation Seniors Real Estate Specialist®, an NAR designation offered by the SRES® Council focusing on working with clients age 50+ (previously offered by the California Association of REALTORS®) Seller Representative Specialist, a designation awarded by the Real Estate Business Institute or REBI

STERLING R Annual RPAC contributor at the $1,000 level VOW

WCR

YPN

REALTOR® Party Member Involvement Committee, NAR’s grassroots contact system (formerly RPIC) Resort & Second-Home Property Specialist, a certification offered by NAR Short Sales & Foreclosure Resource®, a certification offered by NAR

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Virtual Office Website (refer all questions regarding VOWs and NAR’s VOW Policy to the Member Experience, Engagement and Legal staff team) Women’s Council of REALTORS®, an affiliate of NAR offering the PMN designation, primarily for women and open to men Young Professionals Network, a dynamic entry point for real estate professionals striving to become more successful in their careers and gain leadership experience

Registering as a New User on DBPR

To begin using DBPR’s online services you will first need to “Create an Account” to start the registration process: If you are a new user select “Create My Account” link below under “Create a New Online Profile” to complete your initial registration Cookies must be enabled when using this site. Please read the setup document for assistance.

Once completed, select “Next.” It will then ask you to verify if everything is correct. If so, select “Save” or select “Edit” if you need to make any changes.

A temporary password will be sent to you via email. Select “Return.” If you do not receive an email in a short amount of time, check your Spam or Junk Email Folder.

Enter the email address and the temporary password provided in the email. Select “Log On.” Please note the password is case sensitive. If the temporary password has an uppercase letter it must be typed in uppercase.

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As a member, you have access to MLS in these areas.

Puerto Rico

Shareholder Organizations: 1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

Bartow Board of REALTORS®, Inc. East Polk County Association of REALTORS® Lakeland REALTORS® REALTORS® Association of Lake & Sumter Counties Orlando Regional REALTOR® Association Osceola County Association of REALTORS® West Volusia Association of REALTORS® Greater Tampa REALTORS® Englewood Area Board of REALTORS® REALTORS® of Punta Gorda-Port Charlotte-North Port-DeSoto, Inc.® REALTOR® Association of Sarasota & Manatee Venice Area Board of REALTORS® West Pasco Board of REALTORS® Pinellas REALTOR® Organization Ocala Marion County Association of REALTORS®️ Gainesville-Alachua County Association of Realtors®

Customer Organizations:

17. Lake Wales Association of REALTORS® 18. Puerto Rico Association of REALTORS® 19. Okeechobee County Board of Realtors®

Page 40

As a member of our Association, you have access to Florida’s largest MLS and the 3rd largest multiple listing service in the country.

They provide real estate professionals with the data, tools and support they need to succeed. Their data drives the real estate marketplace of our region. Their suite of products and services empower our customers to serve your customers better. Their leadership helps keep the industry moving in the right direction.

Access the most comprehensive listing database in Florida We work hard to give you the BEST data possible and the best possible ways to access it. More than 40,000 real estate professionals in more than a dozen Florida counties rely on our mobile-friendly MLS system to conveniently search, sort and share real estate information.

Go paperless Make your life easier and your business more efficient by going digital.

Our high-tech tools help you manage transactions entirely online with features such as automation and electronic signing and faxing.

Strengthen relationships with customers From scheduling and confirming showings to keeping track of customer feedback, our tools help you eliminate phone tag, reduce lag time and take better care of your buyers and sellers.

Grow and promote your business Whether you’re connecting to customers in your own community or new prospects around the world, you’ll find powerful tools that help you market your business effectively.

Put all these powerful tools to work for you.

StellarMLS offers comprehension training and support resources to help you maximize these powerful tools for your business.

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Supra Basics

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Supra Basics

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Supra Basics

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RAMCO is Your Connection to OSCAR!

Come and explore all that we have to offer to our Members!

We have a membership database that makes it easy for you to: • • • • • •

Register for classes/events View our education and events calendar Update your contact information Cancel a class/event Search for other members Learn more about our committees

To use the Members Portal: 1. Go to OsceolaRealtors.com 2. Click “Members Login” on the homepage.

3. Login with NRDS ID and temporary password (password1) To change your password you must go into the portal account section.

FOR ASSISTANCE , PLEASE CALL US AT 407-846-0117

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Instructions for Payments/Receipts Through RAMCO After logging into the Member’s Portal: Instructions to pay invoices for dues and events Select “Account Balance” (bottom left) and follow the prompts for payment.

To obtain a receipt for payment for dues, items purchased, classes, etc.

Select “My Orders”, to show your complete history of classes and dues. Any payment that you have made will show a dollar amount in the total column. If you click on the order title (it will be in blue), this will provide you with a detailed receipt.

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Instructions to Register for Classes Through RAMCO

Select the calendar for class information...

OR

...select the Calendar through the Events tab.

•View classes by month, day or week.

•Click on class for additional information. Course description, location of course, instructor bio and our cancellation policy are found here.

•Select Register •Read the cancellation policy, indicate you’ve read the policy and select Continue •Select Register (note your member savings with many of our continuing education classes) •You have successfully registered for a class!

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Members Market

The Tools You Need to Succeed

We have the resources you need for your real estate business. Our Members Market is stocked with practical items that will enhance your business operations and make your life easier. We’ve got just about everything you’ll need.

Among our inventory, you’ll find various types of signage to display the properties you are representing, books to help you build your skills, and various accessories for when you’re on the go. Our Members Market is designed to fulfill your every need as a busy REALTOR®.

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Interested in Purchasing?

See something you like? You can purchase items at our office. We’re also available by phone at 407-846-0117. We prefer items be picked up at the Association, but can ship for a fee of $10.00.

Mission

Osceola Realtors® is dedicated to our member’s success through professional development, advocacy, and community engagement.

Vision

The Trusted Source for Real Estate in Central Florida.

Motto Committed to Excellence

Important Phone Numbers

Osceola County Association of Realtors®, Inc 407.846.0117 Administration Ext. 200 Events Ext. 202 Finance Ext. 203 Government Affairs Ext. 206 Marketing Ext. 205 Membership Ext. 209 Professional Development Ext. 208 VIPs Ext. 202 StellarMLS 407.960.5368 National Association of Realtors® 800.874.6500 Florida Realtors® Orlando Office 407.438.1400 Tech Helpline 407.587.1450 Legal Hotline 407.438.1409 Florida Realtors® PAC 407.438.1400 Event Registration 800.669.4327 Tallahassee Office 850.224.1400 Osceola County Association of REALTORS® Inc. 1105 Cross Prairie Parkway Kissimmee, FL 34744-4975 407.846.0117 membership@osceola-realtors.com facebook.com/osceolarealtors

twitter.com/osceolarealtors

instagram.com/osceolarealtors

linkedin.com/company/osceola-realtors