MHD SUPPLY CHAIN
FULLY INTEGRATED ORDER MANAGEMENT enVista CEO Jim Barnes discusses the company’s development from supply chain integrator to technological innovator, and the benefits that accrue from enVista’s unified commerce platform and its well-integrated OMS microservice. Enspire Commerce has the requisite solutions omnichannel organisations need to unify commerce across their enterprise.
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nVista has come a long way since it was founded in 2002 by Jim Barnes (enVista CEO) and John Stitz (enVista Chief Revenue Officer) as a consultancy and systems integrator. Jim says enVista’s guiding principle has always been “delighting the consumer and improving customer experience,” and in practice, that has meant enVista has grown in ways that couldn’t have been anticipated two decades ago. As new challenges emerge, enVista has navigated its clients towards new solutions. Perhaps the signal achievement in the company’s development – the key turning point – was the creation of its unified commerce platform, Enspire Commerce. “After serving supply chain clients and watching them struggle with order management integrations that were
costly and took years to integrate, I knew there had to be a better way,” Jim says. “And that’s how we launched our Unified Commerce Platform – the first in the industry strategically built from the ground up through microservices and with multi-tenant capability to rapidly integrate. Our first client was a multibillion-dollar global retailer that understood and bought into the vision and still uses our platform today.” Enspire Commerce includes the requisite solutions omnichannel organisations need to unify commerce across the enterprise and enables buy, fulfill, track and return anywhere commerce [allowing customers to return a product the way they choose], says Jim. “Its potential integrations – which can be leveraged as point solutions or in combination – include order orchestration, inventory availability,
omnichannel fulfillment, customer care, dropship [where a store doesn’t keep a product instore but rather purchases it from a third-party and has it shipped directly to customer], marketplaces, subscriptions, point of sale/mobile point of sale, product information management, shipment experience management, business intelligence, and artificial intelligence and machine learning.”
THE BEST IN ORDER MANAGEMENT Jim says that enVista’s Order Management System (OMS) – a microservice that can sit inside of the Enspire Commerce Platform – is a cloud-native, highly extensible OMS that rapidly integrates to improve the customer experience and omnichannel profitability. MHD FEBRUARY 2022 | 29
