SALON FEATURE
l e g n TOUCHED BY A An
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By Clare Lamberth
From a chance manicure in the Hunter Valley and a small “start out” space in a Makeup School to a 20 year legacy of excellence in Sydney’s southerns suburbs, Rebecca Daniels from Angel Touch Skin Boutique has a heart of gold and a passion to make our industry a better breeding ground for raw talent. Tell us a little bit about yourself and how you came into the industry and started your career. 20 Years ago I booked myself in to my local Day Spa in the Hunter Valley to have my nails done for a special occasion, I was an avid Netball player so having my nails done was completely foreign to me and I really did not know what I had booked in for, it was a new type of manicure with a Gel coating called “Bio Sculpture Gel Nails”. I did not know that, that nail appointment was about to change the direction of my life. I connected with my nail girl Michelle who is still a friend to this day and currently owns her own successful salon in Newcastle. It was by divine luck that a few appointments later the owner of the Day Spa overheard part of our conversation of me asking Michelle about becoming a Beauty Therapist and what college she would recommend, she popped her head in and asked if I was a Therapist. I said, “I will be” and she offered me a job on the spot, “come see me when you start your training”. What do you love most about your work? 20
Beauty Biz Year 14 Issue 3
I love having a laugh with our clients and I love the smile on their faces when we finished their treatment, whether it be a first time brow tidy or our regular clients for their facial. Tell us about Angel Touch. How did it start, when, how has it evolved over the years what do you specialise in. In 2003 I moved to Sydney and worked for a year for a beautiful lady in a small salon until she sold the business. I had to make a decision to either find another job in a salon or start my own.. Sounds simple huh? I started Angel Touch Beauty in a single room in a building with a Makeup School. Starting out with little money but lots of drive I designed and printed my own service menus and would walk and deliver them around the neighbourhood in between clients to try and build the business, I did this for 6 months and within 2 years I had grown to the point that I was working 6 full days and needed to look for a bigger space and start looking for my first staff member. I found my bigger space in the beautiful suburb of Oatley and I knew the minute I walked in that
I had found my place. Over the years we have evolved from a mostly nails and waxing salon with a beautiful renovation and expansion of rooms and rebranding to Angel Touch Skin Boutique in 2018. Now we are mostly focused on Skin Health with HydraFacial, Skin Needling, LED, Peels and Facials being our main treatments. What does Customer Service mean to you? Customer Service for me is the personal touch to make our clients feel comfortable and welcome. We all acknowledge and say hello to our clients when they come in and always with a smile. Sounds crazy I know but I cannot tell you how many times I have been to personal appointments and the staff do not even acknowledge me walking in. For our facials our beds are heated and the rooms are lit by Salt Rock lamps only, they only have so much time with us and we all know how stressful our lives can be, it’s our job to make them forget their worries and stresses for the time we have them whilst giving them the best treatment possible. When waxing a large towel is laid on the bed so they can cover themselves and be comfortable
