DECEMBER 2020
THE OFFICIAL PARTNER OF THE CLEANING SHOW
IN THIS ISSUE: Scrubber Dryers & Autonomous Cleaning
Scrubber dryers are established as the workhorses of floorcare, with a broad variety of machines available. The addition of autonomous cleaning options, embracing technology to deliver higher standards, further develops the offering. This feature takes a look at current developments.
Paper & Textile Wipes
With an extensive variety of wiping products available in the market today, from multipurpose, heavy duty to low linting, do people actually know which wipe is the right wipe? This feature will offer some useful guidance.
STANDARDS & BEST PRACTICE
AVAILABLE NOW
BICSc Standards & Best Practice combines a wealth of specialist industry knowledge, Institute experience and technical insight.
More about Standards & Best Practice inside...
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PLUS: • Industry news • People • Contracts • Products
Scrubber Dryers & Autonomous Cleaning Scrubber dryers are established as the workhorses of floorcare, with a broad variety of machines available. The addition of autonomous cleaning options, embracing technology to deliver higher standards, further develops the offering. This feature takes a look at current developments. >>> page 22
Paper & Textile Wipes With an extensive variety of wiping products available in the market today, from multipurpose, heavy duty to low linting, do people actually know which wipe is the right wipe? This feature will offer some useful guidance. >>> page 28
COVID-19 Update C&M provides a round-up of the cleaning industry’s continuing role in meeting the challenges posed by COVID-19. >>> page 18
WWW.CLEANINGMAG.COM
STANDARDS & BEST PRACTICE
It’s Here! The new and long-awaited publication Standards & Best Practice from BICSc Standards & Best Practice offers a wealth of knowledge and explains how the BICSc ethos and principles of cleaning can be adapted to suit a professional cleaning company.
Contents Include
BICSc recommended colour-coding
The Cleaning Professional’s Skills Suite explained
‘BICSc Outcome Criteria’ - Learn an effective and efficient way of measuring cleanliness and what is and isn’t acceptable
‘BICSc Compound Productivity Rates’ provide a standardised figure for calculating time needed to complete a cleaning operation
AVAILABLE FROM OUR ONLINE SHOP
#BeBICSc
ftnl
bics.org.uk
EDITOR’S LETTER C&M
Looking forward
As we draw a veil over 2020, we can start to look forward to 2021 with a degree of optimism. Recent reports concerning the effectiveness of Coronavirus vaccines offers hope that life might, with a fair wind, begin returning to something like normal in the foreseeable future. As an event organiser this optimism is welcome, and we look forward to sharing details of The Cleaning Show 2021 in the coming weeks. Meanwhile, a new study from Rubbermaid Commercial Products (RCP) has revealed the public’s expectations for hand sanitiser provision in public spaces. Conducted during the summer of 2020 as businesses began to reopen after the first lockdown, the findings from the survey show how businesses can effectively demonstrate their commitment to public health and safety by protecting staff and customers with appropriate solutions that people want to use. The survey discovered that, overwhelmingly, the public require touch free dispensers, with 93% of respondents saying that this is their preferred way of dispensing hand sanitiser. It also revealed that 75% of people want the security of alcohol-based hand sanitisers, with the remaining 25% preferring an alcoholfree option. What this report highlights is that the role of cleaning professionals will continue to be of paramount importance, even once the threat of the virus begins to subside. The cleanliness of facilities or transport systems, and levels of customer care, will remain critical for a long time to come, if not forever.
The RCP report goes on to observe that throughout the first lockdown and during the reopening phase, the public focused on facilities that offered hand sanitiser. Increasingly, as more facilities implement hand hygiene solutions, the focus will shift from the existence of provisions to the quality of provisions on offer. This will surely extend to cleaning and hygiene standards in general, as the public’s expectation levels across buildings, transport systems and public places has changed. The cleaning sector’s role in managing this pandemic has been nothing short of heroic, and it is reassuring to see that this enhanced focus on cleaning operatives as key workers won’t disappear with the virus itself. The professionalism shown by everyone associated with the cleaning sector during 2020 will be essential, noticed and appreciated long into the future. The demand for higher standards has been a key part of the public health evolution created by Coronavirus, and not a short-term fix. I wish you and your families a very happy Christmas and a happy, clean, tidy and healthy year ahead.
Neil Nixon, Editor Cleaning & Maintenance Magazine
@cleaningmag
WWW.CLEANINGMAG.COM
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CONTENTS C&M
22 Feature: Scrubber Dryers & Autonomous Cleaning. Scrubber dryers are established as the workhorses of floorcare, with a broad variety of machines available. The addition of autonomous cleaning options, embracing technology to deliver higher standards, further develops the offering. This feature takes a look at current developments.
DECEMBER 2020
08 13 14 18
32
Industry News. In the news this month… Announcing the CSSA’s 2021 Innovation Showcase, Rochdale Council wins national cleaning competition, BICSc releases ‘Standards & Best Practice’ guide, NuServe gains B Corp certification, New formation for commercial laundry division at Christeyns. People. Personnel news and new appointments from across the cleaning and FM sectors. Contracts. We take a look at all the latest contracts awarded across the industry.
28
Special Report: COVID-19 Update. C&M provides a round-up of the cleaning industry’s continuing role in meeting the challenges posed by COVID-19. This month, Nina Wyers, marketing and brand director at The Floorbrite Group, looks at practical COVID-19 advice for high risk areas within the workplace, and Jamie Woodhall, technical and innovations manager at Rentokil Specialist Hygiene, considers ways of preparing your facility for the return to work.
Feature: Paper & Textile Wipes. With an extensive variety of wiping products available in the market today, from multipurpose, heavy duty to low linting, do people actually know which wipe is the right wipe? This feature will offer some useful guidance.
New Products. An overview of some of the new products available on the market this month.
05 Editor’s Comment
15 BICSc Comment
A look at the cleaning sector this month.
I’m speaking to you!
WWW.CLEANINGMAG.COM
16 BCC Comment Health sector cleaning operatives on the frontline in the battle against COVID-19. Delia Cannings, BCC and ahcp, reports.
17 A job worth doing – a contractor’s blog. Lee Andrews reports.
DECEMBER 2020 7
C&M INDUSTRY NEWS
Announcing the CSSA’s 2021 Innovation Showcase THE Cleaning Support Services Association’s
innovations in terms of their impact and in our
(CSSA) 2021 Innovation Showcase celebrates
experience even something small can have a
the cleaning industry’s most innovative
very big impact.” Lorcan Mekitarian, chairman of the CHSA,
products, services and initiatives. The Innovation Showcase is again backed by the
said: “The CSSA’s Innovation Showcase is a
Cleaning & Hygiene Suppliers Association
superb way to celebrate some of the best ideas being generated in the industry and so
(CHSA), which is sponsoring the event. Businesses and organisations operating
2020 and can be applicable to any area of the
we are delighted to back this initiative again.
throughout the cleaning industry are invited
cleaning industry. The deadline for entries is
Our members continually innovate, helping
to enter their innovative products, services
31 December 2020. This year the Innovation
their customers address some of the big issues
and initiatives. An ‘Innovators Pitch’ panel
Showcase has an entry fee of £250, which is
facing the sector, including environmental
of industry experts and representatives will
refundable to those entries that do not proceed
challenges, as evidenced by the number of
review and interview the entrants and select
to the three day Innovation Showcase.
our members amongst those who participated
those to be exhibited at the Innovation
Paul Ashton, chairman of the CSSA
in previous CSSA Innovation Showcases. We
Showcase itself, taking place at the London
Innovation & Technology Executive, said:
are looking forward to seeing the entries
Cleaning Show next year.
“The Showcase celebrates innovation in the
and putting them through their paces at the
widest sense, whether it is a new method, idea,
Innovators Pitch!”
approach, or product. We’ll be judging the
WWW.CSSA-UK.CO.UK
To be eligible the product, service or initiative must have been launched since the 1 January
Rochdale Council wins national cleaning competition ROCHDALE Borough Council has won a national
placement one day per week over a six-month
cleaning role…staff development to existing
competition organised by the Association of
period. Redwood students aged between 16
cleaning operatives whilst giving a really
Building Cleaning Direct Service Providers (ABCD)
and 19 years old are eligible to take part in the
good opportunity for new entrants to the
to promote good practice in local authority
project, which takes them on a journey towards
cleaning industry. The Nottingham entry is
cleaning services. Nottinghamshire County
sustainable paid employment. The course
also really good and the fantastic work from
Council came second in the ABCD’s Initiatives
develops their skills and employability through
this team has ensured that the transport hub
Competition 2020, which was supported by the
school-based learning, work-room activities,
remains safe for all users and key workers to
British Cleaning Council.
accreditation, and work placements.
confidently use and safely attend their place
ABCD is the organisation for local government
ABCD chair, Kim Phillips of Rotherham
of work during the pandemic.”
cleaning managers but also has a number of
Borough Council, and vice chair, Jacky
Peter Gurney, facilities manager catering
suppliers and trainers from the industry as
Hammett of Shropshire Council, judged
and cleaning, at Rochdale Borough Council,
members. It is also a member of the BCC.
the competition. In a joint statement, they
said: “On behalf of the cleaning/caretaking
said: “We are pleased to be able to properly
facilities management service at Rochdale
Borough Council’s facilities management
acknowledge and celebrate all the great
Council, we are delighted to have been
cleaning service.
work being carried out by local councils in
chosen as the winner of the ABCD’s Initiatives
delivering essential cleaning services through
Competition 2020. As a service and council, we
Redwood Secondary School, a local school
this competition, particularly during this
strongly support inclusion and being able to
which supports young people with special
most difficult of all times. The Rochdale
work in partnership with Redwood Secondary
needs, to offer an intern a cleaning work
entry gave a different dimension to the
School, which supports young people with
The winning entry came from Rochdale
The service works in partnership with
special needs, is truly humbling. The service and the council are committed to continuing partnership working with Redwood School. Since its inception in 2013 the service has supported over 10 interns and we are currently working alongside other services showcasing the benefits of working with these students who would not normally be given the opportunity to gain mainstream employment. The service is keen to emphasise that this is a two-way partnership and we have found the inspiring work ethic of the interns can often have a positive effect on the whole workforce.” WWW.ABCDSP.ORG.UK 8 DECEMBER 2020
WWW.CLEANINGMAG.COM
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C&M INDUSTRY NEWS
BICSc releases ‘Standards & Best Practice’ guide SINCE 1961, BICSc has been a leader in
of industry experts. Often they are used as a
education, standards and best practice for the
proficiency tested by examination through
cleaning sector. At a time when cleaning and
education or training. BICSc Standards & Best
hygiene remains a top agenda item, BICSc
Practice is a means to simplify an agreed way of
has released a new publication, aptly named
delivering cleaning methodology. Many dimensions exist within the
‘Standards & Best Practice’.
professional cleaning and hygiene world. This
With contributions from industry experts, it combines intelligence, experience and
publication offers a wealth of knowledge and
knowledge which, when followed, will become
explains how the BICSc ethos and principles of
an integral part of any organisation’s overall
cleaning can be adapted to suit a professional
performance. Contents include:
cleaning company. Corporate and accredited training members
• BICSc recommended colour-coding.
are offered online access to the publication free
• The Cleaning Professional’s Skills Suite explained. • ‘BICSc Outcome Criteria’ offers an effective and efficient way of measuring cleanliness and what is and isn’t acceptable. • ‘BICSc Compound Productivity Rates’
provide a standardised figure for
of charge - just one of the benefits of being a
calculating time needed to complete a
BICSc member. Non-members can purchase
cleaning operation.
BICSc Standards & Best Practice in hard copy
Standards across all professional disciplines originate from the knowledge and experience
from the BICSc online shop. WWW.BICS.ORG.UK
NuServe gains B Corp certification A cleaning contractor is celebrating after being
year is a further 5% reduction in its overall
recognised by the B Corporation (B Corp) for
carbon footprint.
meeting rigorous social and environmental
NuServe is a recognised Living Wage
standards. NuServe, which has been certified
service provider and celebrates its
by B Lab, the not-for-profit organisation behind
team successes through its ‘Above and
the B Corp movement, is only the second UK
Beyond’ recognition programme. It is also
company providing services in cleaning and
transitioning its entire workforce to Living
our business and operations we have a
facilities management to achieve the accolade.
Wage Foundation pay rates by 2022. NuServe
material positive impact on society and the
has additionally made a contribution to the
environment. NuServe hopes achieving the B
stringent social and environmental standards
World Land Trust’s (WLT) Carbon Balanced
Corp certification will resonate with business
that reflect commitment to goals outside
Programme to offset the equivalent of 27
leaders keen to work with suppliers that can
short-term profits, and excel in practices
tonnes of carbon dioxide emissions from
demonstrate a genuine and concerted effort
relating to energy supplies, waste and water
buildings, travel, waste, and procurement.
to limit their environmental impact and work
Companies certified as a B Corp must meet
use, worker compensation, diversity, and corporate transparency.
Simon Duke, MD of NuServe, said: “Our mission is to uphold the right to good work
towards a fairer society.” Chris Turner, executive director of B Lab UK,
NuServe - founded in 1996 - has also
and fair pay, to protect our people and our
said: “We are delighted to welcome NuServe
acquired a number of other accreditations
planet, and to deliver quality services that
to the B Corp community. This is a movement
which underline its track record in establishing
honour the trust afforded us. Fundamentally,
of companies who are committed to changing
itself as a planet conscious company.
we’re a family business, with family values, but
how business operates, who believe business
These include being awarded a Planet Mark
with a modern and innovative approach. At
really can be a force for good. We know that
certificate after achieving a carbon-neutral
the heart of our business is a commitment to
NuServe is going to be a fantastic addition to
status by offsetting emissions it produces
sustainability. In fact, in 2019, we amended our
the community and will continue driving the
through its operations with programmes and
articles of association, making our directors
conversation forward.”
funding for carbon reduction. Its target next
legally responsible for ensuring that through
WWW.NUSERVE.CO.UK
New formation for commercial laundry division at Christeyns BRADFORD based chemicals manufacturer
water and energy equipment, has undertaken
teams so as to be more agile and flexible to
Christeyns has rearranged its laundry field team
a reorganisation of its regional teams and
react to customer requirements. We have also
and engineering, water and energy division
announced new area managers for the south
combined our engineering and water and
to better service its client base across the UK.
west and south east.
energy teams due to the synergies in these two
Christeyns commercial laundry division, which supplies detergents, supporting chemicals and 10 DECEMBER 2020
Operations director, Justin Kerslake, said: “We have created smaller, more focused
areas of the business.” WWW.CHRISTEYNS.COM WWW.CLEANINGMAG.COM
INDUSTRY NEWS
C&M
Companies team up to support local charity THE Carroll Cleaning Company
grateful for the support but as the
has joined forces with a group
appeal has grown we have been
of Calderdale businesses and
overwhelmed by the number of
volunteers to support Overgate
people who have donated and
Hospice in Elland during the
the amount raised. This money is
COVID-19 outbreak. 64 businesses
already making a huge difference
and business people have donated
to the patients in our care. It has
to the appeal, raising £181,107
meant we have been able to
since May 2020.
continue to care for the Calderdale
In March, as the pandemic landed
community, adapting our services
and lockdown was announced,
as the restrictions have changed
the hospice was forced to shut
and supporting local people who
each of its 14 charity shops and
are facing the end of their lives. On
cancel a number of large events
behalf of everyone at the hospice,
and fundraising activities. This
I would like to say a special thank
meant a sudden loss of desperately
you to The Carroll Cleaning Co for
needed income for the hospice
its dedicated support and to all of
which relies on donations from the
the local businesses and business
• Ideal in educational, hospitality &
local community to raise 77% of its
people who have supported
• Contains powerful antimicrobials
running costs. As it entered a new
the appeal.”
• Food safe, ideal for food prep areas
financial year in April, the hospice
marketing director, said: “We
£500,000. As this news was shared
thought it important to continue
with the hospice’s supporters, a
our support for the hospice to
small group of business people felt
recognise the efforts of all key
compelled to act.
workers, including our own colleagues, who have worked
of Overgate Hospice, said: “This year
- and continue to work - so
has been incredibly challenging for
hard throughout the pandemic.
everyone, and the loss of income
Overgate is very close to the hearts
has been a huge concern for the
of many at CCC and we’re delighted
hospice. In April, we had no idea
the appeal has met with such
how long the lockdown would
wonderful support.”
last and how this might affect the
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Anne-Marie Carroll, CCC’s
was predicting a loss of over
Janet Cawtheray, chief executive
KILLS
99.99 %
The Corporate Emergency
patients and families in our care.
Appeal is still open. Email: selina.
When the Corporate Emergency
lodge@overgatehospice.nhs.uk.
Appeal was launched we were so
WWW.CARROLLCLEANINGCOMPANY.CO.UK
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Alcohol Free Hand Sanitising Gel Advanced air-drying formulation quickly cleans and sanitises the hands leaving no sticky residue. • • • • • • • •
Free from alcohol & added fragrance Kills 99.99% of germs BS EN14476 : 2013 Ideal in educational, hospitality & all public facilities Food Safe , ideal for food prep areas Contains powerful antimicrobials Waterless, no need for sinks or dryers Leaves hands feeling soft T: +44 (0) 1444 244 000 E: sales@bio-productions.com W: www.bio-productions.com
WWW.CLEANINGMAG.COM
DECEMBER 2020 11
C&M INDUSTRY NEWS
Recognition for pioneering manufacturer BIO-Productions has received recognition from
Britain clean while also fundraising for various
a variety of sources in the past month after
good causes at a local level.
enduring its most challenging year to date.
“This is really welcome and exciting news for
Based in Burgess Hill, the company was awarded
us,” said Angela Gill, managing director. “This
a manufacturing accreditation by the Cleaning &
year has been tough on us all and our team has
Hygiene Suppliers Association (CHSA) in October.
had to stay on its toes. It’s been challenging -
It was also named a ‘UK Business Hero’ by the
from meeting the initial rush of demand back
Sussex Chamber of Commerce, in recognition of
in March when the coronavirus crisis started,
its efforts to support the local community during
through to furloughing some of our team in
the COVID-19 crisis.
the middle of the year. Thankfully, business is
really makes us stand out is the brilliant team
strong. We’re so proud of our team and all the
we have at every level of the business. I hope
audit into the quality of Bio-Productions’
hard work they’ve put in to keep us going and
the accolades will give our customers even
products, while the UK Business Hero moniker
to fulfil orders. Bio-Productions is known for
more trust in what we do.”
celebrates the team’s ongoing efforts to keep
quality products but personally, I think what
WWW.BIO-PRODUCTIONS.COM
The CHSA accreditation came after a rigorous
From left, Angela Gill (MD), Phil Karn (production director) and Avonia Bridge (finance director).
GreenZone cuts carbon footprint by 15.8% per employee GREENZONE Cleaning & Support Services has
achieved the 15.8% reduction in carbon
don’t just talk the talk, but that we walk the
cut its carbon footprint by 15.8% per employee
footprint per employee in this, our eighth
walk and act firmly upon our beliefs.”
in its eighth year of reporting to retain The Planet
year of accreditation by The Planet Mark.
Mark sustainability certification. GreenZone’s
Starting our carbon measurement and
The Planet Mark, said: “GreenZone puts
total carbon footprint in year ending December
reduction journey at such a low and focused
sustainability at the heart of its work, and
2019 was 90.6 tCO2e, a decrease of 5.8% from
base means that it is a very challenging
it comes as no surprise to see its carbon
year ending 2018. The relative carbon footprint
task to continue to find innovative ways
footprint fall so convincingly, even as
was 1.4 tCO2e per employee, a decrease of 15.8%
of cutting carbon year on year. However,
its company grows. From the products
compared to the year ending 2018.
with sustainable practice firmly at the heart
the company uses to the way it delivers
of everything we do, GreenZone has, and
its service, our environment is of core
from energy use in the building (purchased
always will, continued to challenge industry
concern to GreenZone, and the results
electricity), from fuel used by the fleet, from
norms and operational standards to drive
are showing. The company serves as an
waste disposal, and from the production of
positive environmental change. Being able
excellent example to all companies of how
paper used in the offices.
to demonstrate to our clients independent
a committed way of thinking can deliver
verification of the reductions we have
real change for the environment.”
achieved offers testament to the fact that we
WWW.GZCSS.CO.UK
This year’s footprint includes emissions
Steve Trew, managing director of GreenZone, said: “We’re delighted to have
Steve Malkin, CEO and founder of
Coronavirus funding helps Aberdeen cleaning firm navigate pandemic ABERDEEN-based Gold Star Cleaning has
Scott Willox, director of Gold Star Cleaning,
secured funding from Royal Bank of Scotland
said: “At the beginning of the year we
to ease cashflow pressures and secure the
could never have anticipated the impact
company’s future during the pandemic.
coronavirus would have on our business. It
When the first COVID-19 restrictions were
has undoubtedly been the biggest challenge
Scott Willox, director of Gold Star Cleaning.
Carol Gray, relationship manager at Royal
introduced, the cleaning and maintenance firm
we have faced in our 40-year history.
immediately turned its attention to diversifying its
However, the incredible support we have
Bank of Scotland, said: “The way Gold Star
offering to overcome the impact of coronavirus
received from Royal Bank of Scotland has
Cleaning has adapted to the challenging times
and safeguard jobs. The funding package
enabled us to navigate our way through the
over the last few months is a real testament to
provided the business with additional security and
crisis. Carol, our relationship manager, fully
its leadership and sustainable business model.
peace of mind, allowing it to focus on servicing
understood our requirements as a business
I’m really pleased we’ve been able to support
its clients wherever possible, whilst following
from the outset and has been really helpful
the team during this period and I’m confident
the strictest health and safety guidelines. It also
throughout the whole process, enabling us
the company will continue to thrive in the north
enabled it to retain all 150 staff members and has
to secure the funding quickly and obtain a
east as the pandemic subsides.”
assisted with cashflow for wages.
safety net.”
WWW.NATWESTGROUP.COM
12 DECEMBER 2020
WWW.CLEANINGMAG.COM
PEOPLE
C&M
Cleaning and FM industries pay tribute to Patrick Jongbloet MEMBERS of the cleaning, hygiene and FM
been bravely fighting health issues since 2016
sectors have been paying tribute after a
but ultimately lost the battle. Patrick was a
popular colleague sadly passed away. Patrick
splendid chap. He was great fun to be around
Jongbloet had a variety of roles connected
and great company. He was well-known in the
to the FM and cleaning and hygiene sectors
industry and very well-liked. He will be missed.
over a number of years so was well-known in
Our thoughts go out to Patrick’s family.” The BCC has made a donation in Patrick’s
the industry.
memory via https://patrickjongbloet.
His first role in facilities was with Eurotunnel in the 1990s. Other roles included a senior
worked there part-time until February 2019.
muchloved.com/ which is fundraising for
consultant with the FM Guru consultancy
He continued to minute-take during meetings
Cancer Research UK.
and five years at Emprise Services. Patrick
until a few months ago.
Jongbloet joined the secretariat at the British Cleaning Council (BCC) in December 2017 and
BCC chairman, Paul Thrupp, said: “The news of Patrick’s passing is extremely sad. He had
The team at C&M and the Cleaning Show extends its sympathies and best wishes to Patrick’s family, friends and colleagues.
Richard Dyson elected to CHSA council GREYLAND CEO, Richard Dyson, has
sales, then later establishing Greyland
been elected by its members to the
in 1999. From sales director to managing
council of the CHSA. Dyson has a wealth
director, and now CEO, Dyson has helped
of experience in cleaning chemicals
develop Greyland to be one of the
manufacturing, having worked on the
dominant forces within the UK cleaning
Dymachem shop floor as a 16 year old,
chemicals manufacturing sector.
progressing as a young man through to
WWW.GREYLAND.CO.UK
WWW.CLEANINGMAG.COM
DECEMBER 2020 13
C&M
CONTRACTS
A hard day’s work LIVERPOOL’S most famous sons got special
cleaner specialising in disinfection and
attention when the city authorities upped their
decontamination using electrostatic spray
contingency for halting COVID-19’s spread.
systems. It also offers carpet, upholstery
John, Paul, George, and Ringo (or their effigies
and mattress cleaning. In addition to the
at least) got a proper spraying of Prochem’s
spraying-related services, the business
D500 Microsan biocidal cleaner from start-up
relies on its brand new Prochem SX2100
sanitising specialist Vaxinol.
Steempro Powermax for the balance of the
National TV news networks picked the story
company’s day-to-day work. “It’s a very fast
up as did the local newspapers and while The
and efficient machine that cuts through the
Beatles may have been used to the attention,
work,” said Howard.
for Craig Howard it was all very new. Former
Howard and his two colleagues put the hot
cleaning solutions salesman Howard and co-
water extractor to task recently when called in to
director Bradley Griffiths set up their cleaning
clean auditorium upholstery in an old cinema.
business in April. “Coronavirus had already
He said: “The seats were very grubby indeed,
kicked off so we moved fast to meet demand for
but we set to work, going back over the job to
deep cleans from the commercial sector and the
sort out any marks and spots, and two days
business just kept coming in,” said Craig Howard.
later, thanks to the Steempro and Prochem’s
Merseyside-based Vaxinol is a commercial, industrial and residential
solutions, we brought them back to life.” WWW.PROCHEM.CO.UK
Incentive QAS lands ‘significant deal’ INCENTIVE QAS, the cleaning arm of the
Incentive QAS, said: “It’s a fantastic testament to
Incentive QAS has now entered the
Incentive FM Group, has secured a significant
our operations and our track record in securing
mobilisation phase for the new contract,
contract. Following 12 months of a delayed
this prestigious contract. We were told that
which is set to take around three months.
and competitive tender, Incentive QAS is now
we stood out as a front runner from the start,
Account manager, Tony Hall, will be bringing
the chosen partner for 65 mixed-use properties
and it was our strong management structure,
his expertise and experience to oversee the
across London and the south east of England
innovation and experience in the industry that
commercial partnership. Worth over seven
for a leading property management company.
set us apart. The tender was very challenging,
figures, this contract adds to Incentive QAS’s
The new client was forced to pause the
particularly with a backdrop of the pandemic,
growing client list and portfolio.
procurement phase due to the pandemic
but we didn’t compromise our efforts or
but has now appointed Incentive QAS to
commitments during this time.”
David Brown continued: “We’re really excited to deliver these services across the portfolio
oversee cleaning services within the 65-strong
and we’re confident that our services will further
buildings portfolio that includes commercial
strengthen their customer and client experiences
property, a business park, retail outlets, and
across London, Greater London and the South
mixed-use commercial spaces. Incentive
East. We pride ourselves in prioritising innovation
QAS will be delivering daily cleaning and
and manageable solutions across commercial
housekeeping, washroom hygiene, pest
and mixed-use spaces, and we look forward to
control, window cleaning, and periodic
delivering these services successfully over the
cleaning throughout the portfolio.
duration of the contract.” WWW.INCENTIVE-QAS.COM
David Brown, commercial director at
Compass directs Brayborne to more school cleaning BRAYBORNE Facilities Services has won
contracts specialising in daily and periodic
the contract to provide cleaning services to
cleaning in the commercial and educational
schools during this pandemic is the need for
eight primary schools operated by Compass
sectors. Further contracts in the sector picked
provider flexibility,” said divisional director, Amanda
Partnership of Schools Trust across south
up in 2020 include west London’s Hammersmith
Fry. “Being positioned to take on short notice
east London. The appointment is the latest
Academy, The Clere secondary in Newbury GFM
amends to cleaning specifications and schedules
of a series of education cleaning contracts
Education’s secondary schools Bay House and
and supply additional day staff while keeping costs
awarded to Brayborne covering 20 sites across
Brune Park, five sites operated by Havant and
down is a plus as far as schools are concerned. To
southern England.
Southdown Colleges, and Haberdashers Aske’s
manage major workarounds, you need experience
Federation’s Knights Academy, Knights Temple
and Brayborne has decades of that.”
Grove and Hatcham College.
WWW.BRAYBORNE.CO.UK
Part of The Exclusive Services Group, Brayborne manages over 1100 staff across 250 14 DECEMBER 2020
“The denominator particularly common to
WWW.CLEANINGMAG.COM
BICSc
C&M
I’m speaking to you! COMMUNICATION is fraught with
difficulties. The story of soldiers
The Government has been accused of sending mixed messages. In
The point I am making here is that if you ask people not to do something
in the trenches during the
my personal experience, I have
like ‘stay at home, protect the NHS, save
First World War where the
the following illustration. If I
lives’ they are inclined to do it. It is then
message was passed down
started a cleaning operative
very difficult to ask them to do something else.
the line ‘send reinforcements,
on a new contract and they
we are going to advance’
had the floor of an office
that ended up as ‘send three
building to clean on their
goes with ‘assume’ which is, of course,
own, I would walk the floor
‘Never assume, because when you assume
shillings and four pence, we
We have all heard the mnemonic which
are going to a dance’ is an illustration of how
with them and show them everything that
you make an Ass out of U and Me’. The
even one language can cause issues.
needed to be cleaned on a daily or weekly
use of an incorrect word can have huge
basis. However, if there was a monthly task
negative consequences. Nelson at the
about England and America being two
such as ‘dust the venetian blinds’, I would
Battle of Trafalgar did not fly a signal that
nations separated by a common language.
state this on subsequent site visits. ‘Have you
read ‘England assumes that every man will
So we all think we know what we are saying
dusted the venetian blinds this month?’ The
do his duty’ did he? He flew a signal that
but the person receiving the message may
response would be either ‘No’ or ‘I am going
read ‘England expects that every man will
translate it differently, even when delivered in
to do that this week’. If, however, I had asked
do his duty’.
the same language.
the cleaning operative to remove drinking
It was George Bernard Shaw who spoke
In conclusion, I am reminded of Dr
cups to the kitchen every evening for the
Stephen Covey’s ‘7 habits of highly effective
language is: 7% is the spoken word, 38% refers
catering staff to deal with the next day (later
people’. Habit number 5 is ‘Seek first to
to voice and tone, and 55% relates to body
I managed to convince the caterers this was
understand then to be understood’ or as
language. Over the last few months of being
not a cleaning task) I would have needed to
one of my colleagues in Belfast said: ‘Stan,
on Teams and Zoom video calls, some of the
ask several times, but I can assure you I only
you have got two ears and one mouth, use
body language, let alone the dress code, is
had to tell that cleaning operative once not
them proportionately’!
pretty poor!
to remove cups to the kitchen.
WWW.BICS.ORG.UK
Studies have shown how important body
WWW.CLEANINGMAG.COM
DECEMBER 2020 15
C&M BCC COLUMN
Health sector cleaning operatives on the frontline in the battle against COVID-19 Delia Cannings, a director of the British Cleaning Council and the national lead for education and training at the Association of Healthcare Cleaning Professionals (ahcp), reports. JUST as a little positivity was sneaking back into lives and we were adjusting to the new normal following the decline in COVID-19 cases after the first spike, the second wave hit us in the autumn. Members of the ahcp have been on the frontline in the fight against the virus since March 2020. My colleagues are directly involved in managing and delivering cleaning and hygiene services in most NHS and independent hospitals. Members also hold key roles in many primary care and GP clinics and surgeries, nursing and care homes, and other residential care settings provided by the public, charitable and private sectors. As in other sectors of the cleaning and hygiene industry, ahcp cleaning operatives across the country have remained steadfast in their attempts to contain the virus throughout. Members never relented in dedication and commitment. Many have gone above and beyond, working longer hours, taking on extra responsibilities and adopting new standards and practices to prevent COVID-19 contamination. Colleagues also played a vital role setting up and staffing Nightingale Hospitals and are now operating them again, receiving COVID-19 patients when beds in other facilities run out. The camaraderie observed as teams across occupational areas work together has been phenomenal - they have been supporting each
other, holding each up and, sadly, falling in a pile together when the exhaustion kicked in. But, like the rest of the health service, we are now very stretched and in some parts of the country, this has been the case for weeks. Pure fatigue has taken its toll and many colleagues are also self-isolating. The combined impact is concerning. To cover these shortfalls, agency staff have been engaged. In one establishment, 108 staff places needed to be filled. The stark reality is that full, comprehensive training in COVID-19 secure procedures and processes for replacement people cannot be guaranteed where a rapid response is required. Therein lies a further risk factor. To add to the problem, some people’s behaviours changed while they were furloughed or self-isolating. We have noticed an increase in drinking, smoking and substance abuse among patients, visitors and colleagues. Increased mental health issues, anxiety and depression, self-harm and suicide rates add to the issues already caused by COVID-19, making a difficult situation even more complex. We have also seen an increase in vermin problems facing ahcp cleaning operatives, as during lockdown periods waste and rubbish is not readily available, so starving rats and mice have left their natural habitats to venture boldly into new areas to seek food and shelter,
leaving their trails of carnage behind them. In some cases, in the absence of humans in the street, vermin seem to think they are running things now! All these challenges are impacting on the dilemmas our cleaning teams face and must all be managed. A number of strategies and initiatives have been introduced to assist and support colleagues in dealing with these challenges and help them continue to provide a first-class cleaning and hygiene service. These include: • COVID-19 testing kits being delivered to the homes of staff and collected. • Health and well-being sessions. • Online support, counselling and discussion groups. • Confidential help lines. • Workshops for sharing best practice. • An increase in break times to enable sufficient rest and rehydration. • Ongoing COVID-19 secure training for staff. But, in the long-term, only a vaccine can provide a solution to the virus and prevent further spikes. It would be remiss not to mention the devastating impact the Government announcement earlier in the year about its future immigration policy had on ahcp members and the cleaning and hygiene sector as a whole. For workers in our industry to be categorised as unskilled was an insult and a serious kick in the teeth. I challenge the decision-makers in Government to spend 24 hours working alongside healthcare cleaning professionals in these pandemic times and beyond before writing us off as SKILL-LESS!
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01/06/2020 13:12 WWW.CLEANINGMAG.COM
A JOB WORTH DOING - A CONTRACTOR’S BLOG C&M
The human challenge of cleaning in a pandemic Lee Andrews, CEO of DOC Cleaning, reports. IN normal times, one of the wonderful things about a cleaning company is the human factor. The pride in delivering a service across hundreds of locations, day after day, through hundreds of committed staff. If you don’t enjoy the people aspect of cleaning, then you’re in the wrong industry. And yet the human factor has proved immensely difficult to deal with in 2020, especially for those contractors involved in office cleaning, retail, hospitality and, as is the case here at DOC, in the cleaning of museums, galleries and entertainment venues. Many industries have been hit hard, but cleaning, an outsourced industry whose destiny is so utterly bound up with the fortunes of customers, has taken a beating in human terms. Brave staff, who have acted as an emergency service before, during and after lockdown, now face a protracted period of unemployment until such time as the country is rescued by a vaccine. The reinstatement of furlough, whilst welcome, was regrettably announced rather late in the day for many employees. It’s not just frontline staff who have felt the strain. Whilst other industries ravaged by the pandemic have cut overheads, the labour-intensive nature of cleaning means that our overhead has been under far greater pressure than in normal times. HR,
payroll, admin, finance, operations - all have had their shoulder to the wheel solidly since March. As we all know, the sheer weight of amendments to rosters, timesheets, payroll and invoices, not to mention the handling of potential redundancies, has placed demands on overhead in a way that is hard to imagine in other industries. COVID-19 has thrown into sharp relief the perils of working as an outsourced supplier or contractor. One of the reasons why organisations outsource in the first place is to benefit from the inherent flexibility of the arrangement - the ability to switch a service on or off at fairly short notice. Yet it has also highlighted the peculiar disconnect that exists in cleaning between the value of the service during the pandemic and its apparent expendability. In what I hope will turn out to be a minority of cases, I have heard about customers who were quick to ignore contracts and suspend cleaning with little or no notice - all in a manner that is hard to imagine with other outsourced services. Have organisations whose buildings have remained closed for long periods cancelled their IT support contracts for example? Or did they see it as too big a risk? On the positive side, I am also aware of many
customers who have made financial commitments to their cleaning contractor in the form of retainer payments whilst their buildings have been wholly or partially closed. They have understood that cleaning contractors did not have the option of simply closing down until the storm blew over. They have recognised the benefits of continuity, knowing that when the time comes their contractor will be ready and primed to restart the service, not to mention being available at a moment’s notice to step in with interim emergency cleaning tasks. The creation of sustainable employment and the protection of employees’ health and safety has always been a key strategic objective both at DOC and for the vast majority of contractors who are in this business for the long term. It is of immense credit to our industry that we have doggedly pursued this objective throughout the pandemic and that we will continue to do so until life returns to normal. Season’s Greetings to you all. Here’s to a New Year that more closely resembles the ones we’re used to! WWW.DOCCLEANING.COM
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DECEMBER 2020 17
C&M
SPECIAL REPORT: COVID-19
COVID-19: Cleaning teams continue to work on the front line Neil Nixon reports. Following on from the features in the previous seven issues of C&M looking at the frontline role the cleaning sector continues to play in tackling the COVID-19 pandemic, I am continuing to migrate any news, new product information or video interviews/webinars online to allow for the more immediate dissemination of any updates. Please take a look at www.cleaningmag.com – content is changing on a daily basis. I will continue to utilise the pages of C&M to focus on cleaning during the pandemic in detail and, as with this month’s column, to seek advice on best practice from recognised industry experts, and to learn from the experience of others.
PRACTICAL COVID-19 ADVICE FOR HIGH RISK AREAS WITHIN THE WORKPLACE There is a lot of advice out there about safe working practices in the workplace relating to COVID-19, but this article focuses on those high risk, high traffic areas, including entrances, canteens, kitchens, and washroom facilities. What can you do to reduce the risk of contracting and spreading Coronavirus in these areas? Nina Wyers, marketing and brand director at The Floorbrite Group, has created a simple guide with ideas that are easily implemented to make a big difference. Entrances
to wipe the surfaces they use before and
High touch point door handles are obviously
after use. •C onsider removing high touch point items
a huge issue in these areas as everyone in the
like microwaves.
building will have physical contact with them at
•M ark vacant seating and table areas to
more than one point throughout the day. What
clarify social distancing guidelines.
can you do?
• I n larger canteens mark out a one-way
• Install hand sanitisers on both sides of the
traffic system.
entrance ways so that only sanitised hands touch the door. Then re-sanitise on the
• V entilate areas well where possible.
other side.
• I nstall electronic air sanitisers (not to be
• If it is not practical to install external
will kill viruses and the later does both
sanitisers due to being on a busy street and
(NB: check which viruses the chemicals are
there is a risk of vandalism, then install on
effective against).
sanitised following entry to the building.
kill germs in the air and neutralise smells. • I ncrease cleaning frequencies. •U se a combination of antibacterial and
the inside of the building so all hands are • Swap touch point fingerprint and button
confused with air fresheners) which actively
Canteens and kitchens
virucidal or anti-microbial cleaners.
Staff kitchens and canteens are high traffic areas. In addition to numerous people wanting
Washroom facilities
to use the spaces at the same time during lunch
Washrooms are another high traffic area.
desks and consider installing screens to
and break times, tables, worktops, fridges, and
When you’ve got to go, you’ve got to go. There
protect reception staff.
microwave surfaces are high touch point risk
are multiple areas to consider including door
areas. What can you do?
handles, toiles flushes and seats, taps, and
entry systems for individual key cards or fobs. • Clearly mark safe distancing from reception
• Install hand sanitisers outside lift doors or use antimicrobial lift button covers to eliminate viruses. • Ventilate the area well where possible.
•S tagger lunch and break times to limit the number of people in these areas at any one time.
hand driers. What can you do? • L imit the number of people in the toilets at any one time.
• Increase cleaning frequencies.
• Place hand sanitiser at the entrances.
•P lace hand sanitiser at the entrance.
• Use a combination of antibacterial and
• Consider installing a sanitisation station
•M ark vacant urinal and sink spaces to clarify social distancing guidelines.
virucidal cleaners. The clue is in the name!
within the space, containing hand sanitiser,
Antibacterial cleaners will only kill bacteria
virucidal or anti-microbial surface sprays
• V entilate the areas well where possible.
where as virucidal or anti-microbial cleaners
and paper hand towels, and encourage staff
• I nstall electronic air sanitisers which actively
18 DECEMBER 2020
WWW.CLEANINGMAG.COM
SPECIAL REPORT: COVID-19
kill germs in the air and neutralise smells. • Install electronic washroom hygiene monitors which can track cleaning time
C&M
requirements or the replenishment of stock
frequency for your business by the onsite
items such as soap and paper products.
cleaning team.
• If you don’t have the budget for an
and attendance. Manage, audit and review
electronic hygiene monitor you can always
your cleaning regime and also alert the
use a wall mounted toilet inspection sheet,
onsite cleaning team to immediate cleaning
which can be signed hourly or at a suitable
• I ncrease cleaning frequencies. •U se a combination of antibacterial and virucidal or anti-microbial cleaners. WWW.FLOORBRITE.CO.UK
Preparing your facility for the return to work Jamie Woodhall, technical and innovations manager at Rentokil Specialist Hygiene, reports. After months of lockdown measures to
The eventual easing of restrictions will
help stem the spread of Coronavirus, the
also represents a mindset shift - from reactive
nation will, in 2021, begin to emerge from its
cleaning and disinfection against Coronavirus,
quarantine and adjust to the ‘new normal’.
to a more planned and proactive approach to
One step toward normality will be the
keep people safe, and enabling the country to
government encouraging those working from
return to a sense of normal for the long term.
home to consider returning to work. While this instruction may be a welcome relief to some
The HATS model
workers, it starts a ticking clock for employers
Rentokil Specialist Hygiene’s HATS critical
and facilities managers to make sure people
appraisal survey is helping organisations back Continued on Page 20.
can return to work safely.
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DECEMBER 2020 19
C&M
SPECIAL REPORT: COVID-19
Continued from Page 19.
purifiers can help improve air quality - they
to business safely. When our experts survey
should have a HEPA filter to tackle bacterial
premises to assess risks and implement solutions
and fungal matter, and an activated
to ensure safety and compliance, we focus on
carbon filter to help tackle volatile organic
four key areas: Hygiene factors, Atmosphere, Touch, and Social distancing (HATS). • Hygiene factors: Poor hygiene creates
chemicals within indoor areas. • Touchpoints: When reviewing a facility’s hygiene hotspots, it’s important to consider
potential transmission routes for
high-frequency shared touchpoints. Once
Coronavirus and other microbial infectious
identified, these should be incorporated
of disinfectant when they are sprayed; mist
diseases and pathogens, so the first thing
in the cleaning regime and hand sanitiser
blowing space treatment - designed for
to do is to assess the overall cleanliness
or surface disinfection stations should be
very large, open spaces. The speed of the
of your premises and develop a cleaning
installed nearby.
jet and the volume of air that is generated
regime that is fit for purpose. This should
• Social distancing: Wherever possible,
means that liquid disinfectant is powerfully
take into account the size, use and hours of
facility managers must assess the
blown out into large areas, effectively
operation. It should also factor in areas that
immediate working area and layout plans to
disinfecting these areas quickly and in a
require more frequent cleaning attention.
mitigate the risk of individuals coming into
much shorter time than more conventional
The most common hotspots include
close contact with others. There are many
methods; ultraviolet (UV-C) light - UV light
main entrances, waiting rooms or lobbies,
tools to help ensure safe distancing such
in the form of a handheld lamp causes
washrooms, kitchens, canteens, and
as signage, retractable barriers, floor mats
the photochemical deconstruction of the
administrative areas.
with guidance and reminders, as well as
DNA of microorganisms, deactivating its
protective screens being common solutions.
reproductive processes so that viruses can no longer spread; and ultra-low volume (ULV)
Proactive cleaning strategy
disinfection fogging - a mist of disinfectant
A cleaning procedure or regime should
which settles on top of, underneath and on
mandate cleaning routines as well as specialist
the sides of objects, enabling technicians to
deep cleans at regular intervals. A deep clean
disinfect a large area in a short period of time.
should include a thorough disinfection of high frequency touchpoints, as well as moving all
Final thoughts
furniture or equipment away from the walls
With offices looking to reopen across the
transmitted by respiratory droplets which
to make sure no areas are missed from the
country, hygiene and cleanliness is at the heart
are expelled when someone with the virus
standard cleaning routine. There is a range of
of government guidance. Making a facility safe
coughs, sneezes or even speaks. This means
specialist tools and methods of application
for workers to return can be daunting for FMs as
that air quality is a vital consideration to
that can be used in deep cleaning, in order
the guidance can be complex and is constantly
help protect workers. It is important that air
to eradicate pathogens such as Coronavirus,
changing. It is important you call in the experts,
conditioning units and ventilation systems
including: electrostatic disinfection - a
who will provide consultative knowledge and
are regularly cleaned and serviced to ensure
powerful disinfection treatment that involves
specialist hygiene services.
they are operating as they should. Air
adding an electric charge to liquid droplets
WWW.RENTOKIL-HYGIENE.CO.UK
• Atmosphere: Coronavirus can be
EMPLOYING A PHILOSOPHY OF ‘ENVIRONMENTAL DISINFECTION’ dangerous levels of CO2 into the atmosphere.”
BioHygiene is advising the FM and cleaning
immediate or the external environment in
sectors to remain environmentally conscious at
which they are used. By immediate impact, we
a time when the use of disinfectants is likely to
look at negative effects to the user - alcohol-
FM sectors should ask suppliers questions
be at an all-time high across the country. The
based sanitisers that can dry out the skin,
around raw materials, CO2e, packaging, and
green-minded biotechnology company, which
irritate the eyes and cause safety concerns
aquatic toxicity when purchasing sanitisers
saw sales of its all-purpose and hand sanitisers
due to its high flammability. In addition, the
and disinfectants to ensure they tick the
rocket throughout the pandemic, is keen to
inclusion of alcohol in skincare products and
various boxes with regard to sustainability.
stress that when considering ‘environmental
the possibility of its transference and tainting
Only through diligence on all these points can
disinfection’ we must look out for both short-
in food preparation, can cause conflict with
‘environmental disinfection’ be delivered.
and long-term effects.
certain religious beliefs. By external, we refer
According to BioHygiene, the cleaning and
Unsurprisingly, BioHygiene’s range of
to wider impacts on the environment in the
alternative sanitising products tick all of
explained: “At present, there are still traditional
traditional sense: quats and chlorine that
these boxes. Its foaming hand sanitiser is
products in the market that contain quats,
can produce dangerous levels of aquatic
100% biodegradable, alcohol and quat
alcohol, chorine, hydrogen peroxide, or a
toxicity, both short and long-term. This also
free, and is made with natural and
mixture of these. All of these can impact the
includes manufacturing processes that release
sustainable technology.
Erum Ahmed, director of sales at BioHygiene,
20 DECEMBER 2020
WWW.CLEANINGMAG.COM
SPECIAL REPORT: COVID-19
C&M
that contained over 65% alcohol. This has
controlling the spread of germs with sanitising and
available, Erum Ahmed added: “The market
ultimately allowed product to reach the market
disinfecting used as a belt and braces approach.
has recently been flooded with hand sanitiser
without going through the usual accreditation
We just want people in the industry to ensure
of varying quality. This can be attributed to the
processes, raising questions of safety - for both the
that, however they choose to clean, they use our
standard derogation made by the WHO at the start
user and the environment. Ultimately, we do still
philosophy of ‘cleaner, leaner, greener!”
of the pandemic, approving any hand sanitiser
recommend frequent cleaning as the first point of
WWW.BIOHYGIENE.CO.UK
Questioning some of current products
CREATING COVID-SAFE WORKING ENVIRONMENTS FOR CUSTOMERS Workplace hygiene specialist, Simply
Andrew Shelley, operations director at
Washrooms, is working with its customers to
Simply Washrooms, said: “Now more than ever,
ensure stringent infection control measures are
choosing services and products that reduce
in place to help tackle the challenges COVID-19
bacterial growth and help stop the spread of
presents. Its specialist range of workplace
viruses is central to creating a safe working
hygiene services helps reduce the spread of
environment and keeping people safe. We
viruses and creates a safer working environment:
provide guidance and advice on infection
• Wall mounted and freestanding hand
control measures and our specialist range of
sanitiser systems to ensure everyone has
workplace hygiene services and products help
access to important hand hygiene measures.
reduce bacterial growth and stop the spread
• Air purification systems to help reduce airborne
of harmful viruses. Over the last few months,
and contact surface bacteria and viruses. • Antibacterial door protection guards
we’ve worked closely with our customers to ensure stringent infection control measures are
including door handle covers and push
in place and ensure their workplaces are COVID-
plates that reduce bacterial growth and
secure so they can remain operational.”
cross-contamination.
WWW.SIMPLYWASHROOMS.COM
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Make it happen | Make it Hako 13/11/2020 09:17 DECEMBER 2020 21
C&M
SCRUBBER DRYERS & AUTONOMOUS CLEANING
Autonomous cleaning – embracing technology to deliver higher standards Julie Kitchener, head of customer service and marketing at ICE, reports. WITH the pandemic still very much in the
The Co-Botics equipment has been designed
and deliver these measures and improve
forefront of our minds, there is now an even
to integrate into cleaning team operations,
wellbeing for hygienic environments - to co-
higher demand for automated and socially
picking up the manual and repetitive tasks,
exist, to collaborate, and to work cohesively
distanced cleaning. Earlier this year, ICE
which will then allow operators to focus on
within the workplace to drive standards,
launched the highly anticipated Co-Botics
hygiene and sanitising activities to promote
efficiency and sterility.
line - the industry’s first comprehensive range
cleaner and safer environments. It’s not
of autonomous floor cleaning machines. We
about replacing people it’s about embracing
activity as anything available. They are extremely
believe that automation will help shape the way
technology to deliver higher cleaning standards,
intelligent and can be fully operated, controlled
cleaning operations and functions are carried
infection control and ‘proof of clean’. Using
and managed by the cleaning teams on site.
out in the future, but in a collaborative and
autonomous cleaning is a very natural and
The features ensure the delivery of the following
cohesive way.
progressive way of how we can help support
key requirements when using autonomous
These machines are as close to human
equipment in day to day cleaning activities: •S afety and efficiency - safe, consistent and easy to map and control. • I ntelligent - it will clean any area without the need for technical intervention. • Environmentally friendly - water recycling capabilities and a run time of up to five hours. •P roof of clean - fully integrated telemetry and cloud-based reporting on a clean by clean basis. We currently have machines installed and operating alongside cleaning teams in schools, airports, train stations, hospitals, hotels, manufacturing/warehouse facilities, and retail environments across the UK. And we are already seeing how the introduction of Co-Botics is helping facilities to provide hygienic and safe environments for employees and visitors. In fact, Luton Airport has become the first airport in the UK to receive certification from the Airports Council International (ACI) Airport Health Accreditation programme, which provides airports with an assessment of how well their health measures align with worldwide standards and industry best practices. The airport has introduced Co-Botic equipment into its daily cleaning operations, which has hugely contributed to the accreditation and means that passengers and staff can be confident of the utmost cleanliness and hygiene levels throughout the airport. 22 DECEMBER 2020
WWW.CLEANINGMAG.COM
SCRUBBER DRYERS & AUTONOMOUS CLEANING
C&M
In the area of education, schools have found that introducing autonomous equipment has resulted in increased efficiency as the Co-Bots are utilised to clean the corridor and hall floors whilst the valuable labour resource focuses on detailed cleaning tasks such as sanitising and deep cleaning. They also see real value in deploying autonomous equipment to support in the fight against viruses. The Co-Botic And it’s not only airports in the transport
equipment helps with socially distanced
sector that have benefited from introducing
cleaning and will be able to support cleaning
autonomous cleaning equipment. Train stations
with minimal human interaction during any
across the UK have integrated robotic sanitising
future outbreaks or lockdown situations.
machines into their cleaning operations as part
The demand for Co-Botics is really gathering
of a drive to re-instil confidence in travel as the
pace, possibly fuelled by the heightened
pandemic continues.
priorities for infection control at an appropriate distance. To clean as we have always cleaned will not be good enough as the world around us changes and we are always looking for ways to innovate and develop. Facilities service providers must achieve more, both in terms of productivity and quality, without compromising financial budgets. Therefore, we believe that investment in automated cleaning is not just pioneering, but essential for future cleaning. WWW.ICE-CLEAN.COM
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DECEMBER 2020 23
C&M
SCRUBBER DRYERS & AUTONOMOUS CLEANING
How do autonomous floor scrubber robots work? Michel Spruijt, vice president and general manager of Brain Corp Europe, reports. AUTONOMOUS floor care solutions work
Are specialists needed to teach and deploy
in parallel with employees and serve as an
robot cleaning machines?
effective tool in helping teams get the job done.
That depends on what autonomous cleaning
In the case of robots powered by BrainOS, Brain
solution you’re working with. One of Brain
Corp’s commercial operating system, machines
Corp’s biggest value propositions is that
are manually trained to follow specific routes
robots powered by BrainOS require no type of
via a ‘teach and repeat’ process. Once a robot
specialised set-up or technical expertise. With
has an understanding of its environment, it can
the help of an advanced and intuitive user
then operate seamlessly in autonomous mode,
interface, anyone can easily deploy the machine
effectively navigate around obstacles, and
and have it running autonomously right away.
adapt to dynamic, public environments.
These robots also require no specialised type
This frees up time for employees, who can now concentrate on higher-value tasks such as
Michel Spruijt
of infrastructure changes. While some floorcare robots utilise specialised beacons or magnetic
restocking shelves, disinfecting surfaces and
a long time. That way, the machines employees
tape, BrainOS-powered machines can be set
interacting with customers. Brain Corp partners
are working with are from the brands they
up in any indoor space with no additional
with original equipment manufacturers who
already know and trust...now equipped with
environmental updates needed.
have been leaders in the floorcare industry for
autonomous capabilities. What are the benefits of autonomous cleaning? By automating the repetitive aspects of commercial floorcare, cleaning providers are able to offer greater consistency, coverage and quality in everyday operations. With cleaning more important than ever before, it’s imperative that businesses win back customer trust and keep employees safe with a state of ‘constant clean’. By leveraging the power of automation, managers are able to more effectively provide this and also audit their cleaning programmes through the use of advanced, digital reporting. Not only is the cleaning more consistent - it’s also verifiable. The coronavirus pandemic has created an increased and consistent need for disinfection. How does robot technology improve cleaning consistency and ensure safety in various industries? A comprehensive cleaning programme always requires cleaning before disinfection (ie ‘c comes before d’). Robotic solutions provide the ‘gateway’ that every facility needs in order to be considered safe...and that’s the cleaning of an environment’s floors. Once dirt and germs are picked up from the floor, the use of disinfectant can be deployed if needed. As far as high-touch
24 DECEMBER 2020
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SCRUBBER DRYERS & AUTONOMOUS CLEANING
C&M
surfaces are concerned, the use of robotic floorcare ensures that employees have more time to do the focused, detail cleaning that is now required to effectively combat the virus. Has the data shown an increase in use of cleaning robots in response to the COVID-19 pandemic? Yes, absolutely. We saw robotic usage across the BrainOS-powered fleet increase by 24% in April 2020 compared to the same month the previous year and have seen a 15% increase in the year overall. 68% of that increase occurred during daytime hours. This shows that robots are not only being used more overall, but that they’re being deployed at times when environments may be experiencing high foot traffic (such as in the case of retail).
to other tasks, we’re likely to see the trend of
must be as adaptable and flexible as possible.
additional detail cleaning and disinfection
Coronavirus necessitated that businesses
What impact will autonomous technology
continue both in the short term and far beyond
completely rethink their day-to-day operations
have on cleaning practices in the future?
the pandemic.
in order to ensure safety and work within the parameters of the ‘new normal’. Technology
We can expect to see an increased use in autonomous technology and the digital
Do you believe that there will be a greater
like robotic floorcare can be scaled up
reporting that goes along with it. Managers
need for automated cleaning technology in
and down almost immediately, making it
will become accustomed to using this data in
the future?
a compelling solution in this new, highly
order to streamline operations and maximise
Absolutely. What the pandemic has shown
dynamic environment.
efficiencies. With employees now reallocated
us, amongst other things, is that businesses
WWW.BRAINCORP.COM
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DECEMBER 2020 25
C&M
SCRUBBER DRYERS & AUTONOMOUS CLEANING
Scrubber dryer choices SCRUBBER dryers are established as the
with advanced pads, such as the diamond-
workhorses of floorcare, whether managed
impregnated Twister by Diversey, that can be
in-house or by contract cleaning teams.
used on various types of hard flooring with water
The variety of machines on offer - and the
alone for reduced long-term costs and enhanced
accessories and options available - can make
sustainability. Manufacturers offering a wide
the choice daunting. With its range of Taski
selection of pads and brushes will advise on the
scrubber dryers, Diversey offers numerous
right ones for any machine or flooring type. Choose batteries carefully and do not
choices, all supported with technical,
compromise on performance. Advances in
application and maintenance expertise.
battery and charger technologies also mean
One of the most important considerations is to match the size of machine to the proposed
that machines of all sizes will work harder and
application. Too large and it will probably be
longer between charges. That means more time working and less time standing still while
under-utilised and unproductive, ultimately costing more to own and operate. Too small,
in the decision. A machine that has a lower
being recharged, all of which adds to better
and it could be over-used, inefficient and prone
purchase or rental cost may be less energy
productivity and cost-effectiveness.
to more unscheduled outages.
efficient, consume more water or products
Manufacturers with a consistent design
or be more prone to breakdowns than an
approach are likely to incorporate common
models extending from compact uprights for
alternative which initially appears more
features across their range. This can include
confined areas to the large ride-on machines for
expensive. This combination of purchase price
everything from user controls, routine service
expansive spaces, Diversey offers a broad choice.
and running costs is the total cost of ownership.
points, control systems, and technology.
This makes it easier to match the performance
Manufacturers such as Diversey with a large
For users this means that one machine will
of a machine to the application requirements
installed base across multiple customers will be
look and work much the same as a larger
with fewer restrictions. Moreover, offering a
able to give a good prediction of whole life costs
or smaller alternative. This familiarity helps
larger range helps ensure the needs of larger fleet
based on real customers’ actual experience.
promote consistent use, reduces retraining
operators can be met from a single source which
Choose a machine that can be used with
With the Taski range comprising 20 main
requirements, and simplifies daily maintenance
can simplify pre- and post-sales support and
a wide range of cleaning products, pads or
checks. For suppliers, it can simplify everything
enable greater deployment flexibility.
brushes. This will ensure it can clean a variety of
from manufacturing to service with resulting
flooring types and give the desired finish. Many
reliability gains and cost savings.
operators are choosing to run their machines
WWW.DIVERSEY.CO.UK
Total cost of ownership - sometimes called whole life cost - should be another factor
Partnership strengthens machine offering HOOPER Services Ltd has recently announced
been looking for to become one of our UK
its collaboration with Border Cleaning Machines
distributors. Welcome aboard!”
in Shropshire as a UK distributor of the TSM
Border Cleaning Machines Ltd has been
Tools portfolio, which includes the Willmop 50B
established for over 25 years in Oswestry,
vertical scrubber dryer range.
Shropshire and operates throughout Shropshire
Dave Clark, sales director at Hooper
and Cheshire and parts of Wales. It is a
Services, said: “We are very happy that the
specialist in the supply of high-quality industrial
team at Border Cleaning Machines has come
scrubber dryers, sweepers, pressure washers,
on board with us to work with this fantastic
carpet cleaners, and industrial wet and dry
piece of equipment. Not only are they able to
vacuum cleaners. The company offers a full
sell the machines, Border Cleaning Machines
workshop repair facility and can also carry out
is also available to support the range with any
on-site repairs and servicing from its fleet of
demonstrations, servicing or spares - which
mobile service vans.
is exactly the sort of company that we have
WWW.HOOPERSERVICES.CO.UK
26 DECEMBER 2020
WWW.CLEANINGMAG.COM
We'll protect hands, even if we can't shake them
With innovative products and reliable services, our family business provides you with flexible and touch free hygiene solutions. Satino stands for clean, functional designs that meet the needs of your business and help you showcase success. Discover our wide range of sustainable hygienic papers, dispensers and all-in-one washroom solutions on satino-by-wepa.co.uk
We look forward to getting to know you: +44 (0) 7811 02 60 84 satino@wepa.co.uk
C&M
PAPER & TEXTILE WIPES
Textile wipes: reusable, recyclable and rentable IT can be argued that cleanliness is a true sign
Traditional cleaning methods
of perfect standards in the workplace and in
Many industrial companies use rags or blue roll
particular, on a factory floor or workshop. After
for all of their cleaning processes. Taking a one-
all, if a factory isn’t clean, it’s possible that its
size-fits-all approach, these rags and rolls are
processes and output are far from perfect too.
expected to clean up oil or chemical spills, safely
In reality though, managers and employees
remove metal filings, wipe down machinery,
have so much to think about, that keeping
clean hands, and more. Lacking absorbency, an
industrial machinery and the environment
absence of specialty and an expectation too high
clean is often low on their list.
for their capabilities, rags and rolls might leave
Factories and plants are naturally a
the workplace cleaner, but certainly not clean.
greasy environment with oils and coolants
Adding to this that these items aren’t recyclable
often dripping onto surfaces and floors.
means the environment is impacted too.
offers an oil-trapping mat that actually absorbs up to three litres of engine oil, solvents or other
Keeping areas clean and safe can be a challenge, but a clean working environment is
Reusable, recyclable and rentable
liquids. Flexible in nature, the mat can be placed
crucial to efficiency and the health and well-
alternatives
in any area where drips, leaks or spills might
being of employees.
The situation is, however, changing for the
occur. It soaks up liquids and holds them in its
better, with the advent of recyclable, rentable
special fibre core, keeping the surface dry.
Health and safety
industrial cleaning wipes. These are far more
According to the HSE, Great Britain lost
absorbent that traditional materials, easier
collection container and at an agreed schedule,
28.2 million working days last year due to
and safer to use. Such companies deliver high
MEWA collects the containers and delivers fresh
work-related illness and workplace injury.
quality wipes and mats which, once used,
wipes and mats without any interruption to
One of the primary HSE recommendations in
are collected, laundered and returned to
the customer. The used wipes and mats are
addressing worker safety is the prompt clean-
workplaces for reuse.
then thoroughly cleaned in an eco-friendly
up of spills to reduce the risks of injuries from
One of the leading European players in
Soiled wipes and mats are placed in a
way, checked for damage and, once approved,
slips and trips and unnecessary exposure to
this sector is MEWA Textile Management
put back into service - a circular economy -
hazardous substances.
which produces wipes at its factory in
allowing them to be re-used up to 50 times.
Immenhausen, Germany. Certified to EN ISO
The washing process is in compliance with all
substances are given the code 15-02-02 by the
14001 (Environmental Management), its range of
legal environmental protection and disposal
UK Environment Agency and must therefore be
highly-absorbent industrial cleaning wipes takes
requirements. In fact, the oils and fats contained
disposed of appropriately to comply with waste
into account the varying surfaces that need to be
in the mats are separated, processed and used
disposal regulations. Failure to do so can result
cleaned by offering different weaves of cloth for
for heating and drying, further contributing to
in fines or even jail.
different surfaces and applications. MEWA also
the reduction of energy consumption.
Wiping cloths contaminated with hazardous
Reusable towels result in up to 95% less waste, use up to 48% less energy and represent around a third less global warming potential than virgin fibre paper. Even when compared to recycled paper, MEWA’s reusable approach scores highly. This interesting new approach to cleaning is one that will undoubtedly save money, increase productivity, reduce injury risk, enhance overall quality, and allow staff to focus solely on their work without the worry of a dirty working environment. And of course, a clean and efficient factory will only serve the right impression to any customers or visitors to the factory floor. WWW.MEWA.CO.UK 28 DECEMBER 2020
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PAPER & TEXTILE WIPES
C&M
Why getting the right wipe matters WITH the extensive variety of wiping products
accessible and easy to use in all situations. The
creates a more segregated cleaning solution to
available in the market today, it can be quite
right wiping solution makes cleaning processes
limit bacteria and viruses from spreading from
overwhelming to know which ones to choose.
more effective and maintains cleanliness for
one area to another. When using a wipe for an
There are a whole host of cleaning wipe
longer, with less residue or fibres after use.
extended period of time there are also wipes that can help inhibit the growth of bacteria on
designs, from multipurpose, heavy duty to low linting, but do people actually know which wipe
Reduce costs
is the right wipe?
Cleaning budgets can also be limited, so it is key
the wipe itself.
There are different wipes available for
to make rational decisions when you purchase
Green cleaning
all industry sectors and each offer a range
your wiping products. Although premium wipes
While first and foremost it is important to have
of unique benefits. The type of wipes a
may appear to be more expensive, they often
a wipe that is fit for purpose and does the job it
business uses can have a positive impact on
provide multiple factors which help to cut
is intended for, there are multiple ways to help
the quality of its services and the safety of its
cleaning costs.
the environment when selecting the right wipe.
working environment.
As an example, industrial wipers and low lint
From using the wipe in the correct way which
cloths can offer a single-step cleaning process
helps reduce overuse and therefore waste, to
job ensure everything is cleaned properly with
for superior wiping results first use. As well
understanding the product makeup and from
the right materials and chemicals, it also helps
as a guarantee of little to no linting, tearing
where the raw materials are coming which help
contribute to a healthy and productive workforce.
or shredding, you can get the job done more
reduce carbon emissions, there are multiple ways
Here are some reasons on why getting the right
efficiently and with one wipe compared to using
to help limit the impact on the environment.
wipe matters and how it can assist your business.
multiple wipes for the same process with a less
Not only does choosing the ideal wipe for your
efficient wipe. Business efficiency
Compostable wipes that will break down without leaving microplastics are also available. These wipes are eco-friendly alternatives which
Investing in the right wipe is a simple way to
Avoid cross-contamination
maximise cleaning speed and efficiency across
When selecting a wipe, you’ll need to ensure it
your organisation. In addition, a higher quality
meets all necessary standards and be confident
COVID-19
wipe is important for completing operations
that surfaces are properly clean. By establishing
The COVID-19 pandemic has highlighted more
more swiftly and boosting productivity. A
a colour-coded cleaning system, this will assist
than ever the need for an effective cleaning
properly selected wipe is more reliable,
with cross-contamination prevention and
process at all times. It is vitally important for
help to promote green cleaning.
businesses to take note and evaluate their workplace cleanliness and hygiene levels to eliminate bacteria and control disinfection. By using the right wiping solution, it could make all the difference, from protecting staff and customers from contracting the virus to allowing everyday practices to continue normally. Whether it is a typical office, warehouse, factory, or clinical room, it is crucial that your wipes are appropriate for your setting and provide optimum level of safety. Do you have confidence in your wipe? Getting the right wipe can have a valuable impact on every type of industry. However, our perception of cleaning products needs to shift as price is not everything. The attitude of simply buying any wipe must change if people want to maintain the highest standard of cleanliness and hygiene in their facility. WWW.HARRISONWIPES.CO.UK WWW.CLEANINGMAG.COM
DECEMBER 2020 29
C&M
PAPER & TEXTILE WIPES
Setting the standard for a cleaner future For cleaning professionals, the onset of the coronavirus pandemic has only served to accelerate the requirement for optimum hygiene practices and infection prevention. James Taylor, marketing director specialties EMEIA at Berry Global, discusses the innovative cleaning solutions expected to play a critical role in meeting heightened expectations of cleanliness in the ‘new normal’. NOW more than ever, effective cleaning practices
with tests revealing around 30% [1] of the germs
laundered and disposable cleaning materials.
and the close and careful sanitation of touch
they pick up are deposited onto the next surface
While disposable cloth and mops displayed no
points, common surfaces, floors, and fittings is
wiped, organisations are increasingly seeking
relevant microbial contamination, spore forming
essential to keeping people safe. In a new age of
more effective solutions. The superior cleaning
bacteria were recovered from both pristine and
cleanliness, where hygiene is coming under even
performance and greater microbial removal
laundered microfibre cloths and mop heads used
greater scrutiny, failure to achieve high standards
proficiencies of reusable 100% microfibre
for cleaning hospital rooms after washing.
carries its own inherent risks.
cloths offer a logical alternative to woven cloth equivalents, but even such solutions have their
Surface cleanliness
contingency plans and cleaning processes are in
pitfalls. For instance, 93% of laundered microfibre
Although the versatility and clinical performance
place to limit the risk in any setting, undoubtedly
cloths still contain dangerous levels of bacteria
of disposable cloths and mops make them an
in certain environments the potential negative
even after washing, according to the American
essential solution for any cleaning professional,
consequences of cross-contamination of harmful
Journal of Infection Control.
inevitably decidedly niche cleaning procedures
While it is imperative that appropriate
bacteria may be even greater. For instance,
will require a more tailored solution. Surfaces
the broad spectrum of healthcare-associated
Down to a science
that are customarily cleaned with spray and
infections (HCAIs), MRSA and at risk inhabitants,
The limited time usage of microfiber-based
wipe systems, for instance, stand to benefit from
already place healthcare environments in a high
solutions – such as Chicopee’s Microfibre Light
advanced impregnated wipe systems.
risk category. Add to that the very real danger of
- feature a unique structure that facilitates
the coronavirus disease, and the need for effective
the removal of 99.99% of bacteria, securely
solutions - such as Chicopee’s Single Use
hygiene protocols becomes even greater.
trapping it in the material without the use
Dispensing System (S.U.D.S.) - encourage better
Those in the industry who are able to adapt
The improved dwell times of innovative
of chemicals, and significantly reducing the
cleaning behaviour when compared to spray and
cleaning strategies to meet the increased
risk of cross-contamination. By virtue of
wipe systems, where chemicals are often wiped off
demands placed on cleaning staff, and
being completely disposable after use, it also
the surface with paper towels too soon.
tailor them to the requirements of any given
safeguards against bacteria being released
environment, are therefore likely to be able
onto the next surface cleaned.
to achieve and maintain the highest hygiene standards in the post-pandemic landscape.
Increasing advancements in the material
A lower cost option than traditional presaturated wipes, cleaning professionals can simply add their own chemical of choice to the
properties of such solutions - such as the
dispenser bucket and wiper roll to instantly
utilisation of patented Chicopee’s Microfibre
create different high performing impregnated
having the optimal solutions and tools in place
4F fabric and APEX technology - facilitates the
wipes for various areas. Such a degree of
in order to reduce the spread of pathogens
efficient removal and locking-in of dust and
flexibility is an essential requirement for cleaning
and diminish infection rates, lessen the risk
bacteria from any hard surface.
teams operating under budgetary restraints.
Central to any cleaning operation should be
to the workforce and ensure compliance with cleaning standards.
At the heart of disposable 100% microfibre
What’s more, all this can be achieved while taking
solutions is a scientifically proven superior cleaning
advantage of Chicopee’s patented Microfibre 4F
efficacy and lower pathogen transmission. Indeed,
fabric, a technical fabric specifically designed to
Meeting the challenge
extensive testing at University College London
deliver the power of microfibre cleaning while
With the prevention of cross contamination firmly
Hospitals under simulated cleaning conditions -
also releasing the maximum amount of cleaning
in the spotlight amid the ongoing pandemic,
and against numerous bacteria - recently revealed
chemical across the surface, and not locking it
one solution that has emerged as an increasingly
that the number of median log10 MRSA and K.
into the cloth.
valuable resource for cleaning team is disposable
pneumoniae incorporating a soil suspension on the
WWW.CHICOPEE.COM/EN-EU/MICROFIBRE
microfibre wipes and cloths - such as those produced
single-use solutions were consistently lower than
by Chicopee, a brand of Berry Global and a leading
reuseable (laundered) microfibre cloth comparatives.
producer of professional cleaning materials. While traditional woven cloths have been a mainstay in the arsenal of cleaning professionals, 30 DECEMBER 2020
Investigations were similarly positive in favour
[1] Externally certified to officially documented test methods to produce a 4 log removal of S.aureus
of disposable cloths and mops when determining
and E.Coli from a stainless steel surface, transferring
the number of organisms present in pristine,
0% to a second surface. WWW.CLEANINGMAG.COM
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C&M
PRODUCT NEWS
THE Kardon pedal operated sanitiser dispenser combines advantages in
Make your hand sanitiser station part of the furniture
hygiene with a professional design unique to the UK. These robust wood laminate dispensers come in a variety of colours to suit every interior. The foot operated solution reduces risk of contamination and requires no power supply. The dispenser comes with a 2.5 litre bottle so you can ‘fill and forget’. If you prefer to use your own pump dispenser, the internal mechanism can be quickly and easily adjusted. The bottle is secured behind a lock requiring minimum supervision from staff. Key features of the unit include: foot operated;
powder coated steel internal mechanism; free standing, no-topple design with weighted base and optional floor bolts; fully mechanical - no batteries or power supply required; available in grey oak, medium walnut and light pine; available in two sizes – 129 or 123cm (h) x 30.5cm (w) x 30.5cm (d); the option to customise units with own branding; and an optional service contract available for sanitiser refills. WWW.KARDONLIMITED.CO.UK
INFECTION control measures have forced the cancellation of many events this year, including traditional training courses. However, even with coronavirus prevention protocols that are currently in place, cleaning industry staff can still learn and develop their skills using the Jangro Learning Management Solution (LMS). The Jangro LMS offers a flexible and contactless approach to training. Available to all Jangro customers and staff, this innovative, fully interactive and versatile e-learning platform is optimised for all devices.
LMS offers ‘safe training solution’
It covers a wide range of topics, with varying course lengths, so that users can train remotely at times that suit them. Joanne Gilliard, CEO at Jangro, said: “Training enables staff to perform their duties to a high standard, without risking their own health (or that of others). At a time when cleaning industry workers are putting their concerns aside to keep public spaces clean, hygienic and COVID-secure, ensuring they continue to have access to high quality and ongoing training is the least we can do for them.” WWW.JANGROLMS.NET
WEPA Professional, provider of sustainable, environmentally-friendly paper and washroom solutions in Europe, is introducing Satino by WEPA - a new brand
New range of washroom solutions introduced
of cleaning and hygiene products for the UK market. The range will offer everything from paper towels, toilet rolls, kitchen rolls, and cleaning rolls, to air fresheners, soaps, disposal systems, and washroom accessories, and will provide a variety of functional, sustainable options to meet the needs of customers and washroom users alike. Targeting the independent wholesale sector and buying groups, the launch will be supported by a trade marketing programme incorporating strategic advertising and social media activity. Highlights from the new suite of products include: four soap/foam dispensers, with manual dispensing and sensory formats
available; nine varieties of paper towel dispenser – one of which features a sensor function - to suit washrooms of differing sizes; six toilet roll dispensers, including jumbo and twin roll options; three waste bin options, available in 8, 23 and 43 litre capacity; and paper towels in w-fold, z-fold and v-fold formats. WWW.SATINO-BY-WEPA.CO.UK
32 DECEMBER 2020
WWW.CLEANINGMAG.COM
PRODUCT NEWS
C&M
IN its first year of operation, Spotta’s Bed Pods have reduced the amount of bed bug
Spotta puts bed bugs to the test
incidents discovered by hotel guests from 50% to just 3.3% in its customers’ properties.
EDITOR
The ‘always-on’ monitoring service uses AI-driven recognition technology to identify insects and provide real time alerts. The Bed Pod enables hotels, other accommodation providers and their pest control partners to identify
occurrences of bed bugs and treat the problem early, limiting the damage pests cause. Following its first year of real-world deployment in customer hotels - servicing over 91,000 room nights - 52.2% of detections made by Spotta were in rooms with no recent history of bed bugs, demonstrating the system’s effectiveness as an early warning against new infestations. Repeat detections in rooms helped hoteliers assess whether extermination treatments were successful or needed further, deeper treatment. Across the 12 month period, Spotta was the first to identify bed bugs in 94.2% of cases, significantly reducing the number of guest encounters with bed bugs in multi-room properties. “For accommodation providers, most of the overall financial impact of bed bugs comes from contact between the guest and pests, which leads to complaints, bad reviews and loss of revenue,” said
Neil Nixon neilnixon@quartzltd.com 07957 713316 SALES DIRECTOR
Stuart Dacre stuartdacre@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER
Michelle Andrews michelleandrews@quartzltd.com 01737 855086 PRODUCTION MANAGER
Carol Baird carolbaird@quartzltd.com 01923 437619 MANAGING DIRECTOR
Robert Fryers, co-founder and CEO of Spotta.
Tony Crinion
WWW.SPOTTA.CO
CEO
WITH the need for hand hygiene taking on a new urgency in times of
Steve Diprose
COVID-19, Tork manager Essity has won the Visitor’s Choice Award at
CO-CHAIRMAN
Interclean Amsterdam Online 2020 for its innovative and engaging hand hygiene training solution. The Tork Virtual Reality Clean Hands Training app is a training simulation aimed at improving hand hygiene in
VR training app wins Interclean award
Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES
Elizabeth Barford subscriptions@quartzltd.com 01737 855028
healthcare. Essity collaborated with behavioural scientists, university hospitals and global hand hygiene experts to develop the tool. Jenny Logenius, global brand innovation manager at Essity, said: “We are proud to have been voted the Visitor’s Choice Award winner at this year’s Interclean Show. By offering fun and innovative training tools to healthcare providers we continue to support medical professionals as they improve hand hygiene compliance for improved patient outcomes.” WWW.TORK.CO.UK/TORKVR DIVERSEY has announced a 3% to 4% price increase across its Professional product ranges in Europe, effective 1 January 2021, due to continued cost movements and investment. Since the beginning of 2020, Diversey’s business has been confronted with significant challenges to supply chains, exceptional demand increases and decreases across the different industries and sectors the company operates in and, most importantly, ensuring employees and customers stay safe. Sinéad Kwant , president Europe, said: “Whilst we continue to adapt our business to the challenge and absorb as much of the impact as we feasibly can, our investment and cost increases are significant and as a result we will be increasing the prices of all Diversey Professional products by an average of 3% to 4%.” WWW.DIVERSEY.COM
Diversey announces European price increase
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DECEMBER 2020 33
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