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Frequently Asked Questions Q. What is your refund/cancellation policy? A. If programs are canceled by San Anselmo Recreation due to State or County COVID-19 guidelines, you will receive a full refund. If you register for a program and would like to request a refund, you must request it at least 10 business days before the start of the program. Each program registered for will incur a refund processing fee of $25 (per participant). Q. My child is on the waitlist, will they get in? A. We cannot make any guarantees regarding waitlisted participants, however, we will do our best to offer spots to as many children as possible. Open spots are filled in order from the waitlist depending on registration date and time. Q. Why only 14 participants per camp or class? A. San Anselmo Recreation is following all State and County guidelines for safely re-opening youth activity programs. The guidelines currently limit cohort size to 14 participants. Q. Is there before care or after care for the programs? A. At this time we are not offering before or after care for any of our summer programs, which falls in line with the state and county guidelines and not mixing cohorts. Q. Can you guarantee my child will be placed in a cohort with a friend or sibling if we request it? A. If your child is enrolled with a sibling in the same age group, yes they will be paired with their sibling in the same cohort. If you have requested a child be paired with a friend we will do our best to accommodate your request. However, please keep in mind numbers are limited and there is only so much we can do. Worst comes to worst it’s a chance for them to make new friends!! Q. What cleaning and safety protocols are the camps and programs following? A. All participants and instructors will be required to wear masks and social distance at all times. Hand-washing and equipment sanitization is also required. Please note safety protocols are subject to change based on state and county protocols. The State of California and Marin County have provided guidelines for safely reopening youth activity programs as part of its response to the COVID-19 emergency. As the Town of San Anselmo works to develop and operate its recreation programs in compliance with these guidelines, some programs may be restructured or cancelled. The Department will implement social distancing and mask wearing in all of our programs. Please check the San Anselmo Recreation Department website (https://www.townofsananselmo.org/305/ Recreation) for the most up-to-date information about our programs. Thank you!
