COMPLEX CARE
Complete Care Amegreen EXCEPTIONAL CARE FOR EXCEPTIONAL PEOPLE Complete Care Amegreen is an innovative complex care provider, specialising in supporting children and adults with spinal and brain injuries to live full, independent lives at home, as active members of their families and local communities.
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ear after year, clients continue to choose us over directly employing Health Care Assistants. They tell us it’s because they experience wider support and reassuring contingency. They ‘feel respected, listened to and treated as equals’. That they are ‘encouraged to direct their own care and achieve a great quality of life’. It all boils down to the values at the heart of our culture and the way we work. Our people are our greatest asset. Our respect for them is reflected in outstanding training pathways, career development opportunities, year-round recognition and their remuneration. As valued employees, they’re motivated to pay forward that respect to our clients. They encourage and embrace client individuality and life choices; communicate accessibly without patronising; Whilst celebrating and building clients’ capabilities to maximise independence. The result is a highly skilled workforce whose loyalty delivers excellent retention that translates into unmatched consistency and continuity; and powerful long-lasting relationships between our clients and their teams that deliver transformative outcomes. We empower our people to empower our clients. Enhanced clinical training, state-of-the-art technology and a culture of safe autonomy facilitates positive risk taking to challenge clients’ perceptions of what is possible for them. We’re determined advocates of client choice. Our knowledgeable team educates clients in areas including legislation and funding options, empowering them to make informed decisions about their care and take control of their future. Innovation has produced our water-tight delivery model. Client-dedicated teams and a mixed blend of nurse and Health Care Assistant delivered care provide outstanding consistency and excellent value. Additional enhanced Health Care Assistants, clinically trained to
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flexibly support a small group of clients, and our highly trained, versatile Rapid Response team enable us to deliver unmatched contingency without compromising client safety or personalisation. Partnership working with other stakeholders means we deliver high impact, streamlined and cohesive, multi-agency services that effectively target clients’ outcomes and make best use of their budget.
What delivers success for our clients is our commitment to partnership working throughout our organisation. We work as equals with case managers, health professionals, funders and, above all, our clients to ensure their voice is heard We are confident in our service delivery standards, but where issues do arise, we are open and take ownership to ensure immediate resolution. Our processes and systems facilitate total transparency that offers the utmost reassurance to clients and other stakeholders that they are in safe and honest hands. It’s foundation for the trust that results in long and successful working relationships. ■
To learn more about how Complete Care Amegreen could be the perfect solution for your clients, call us today. Tel: 03331215301
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