Hospitality Institute GCC - Profile

Table Of Content

Vision

To become the leading training partner in the region by empowering our trainees and improving their lives through learning.

Mission

To contribute to the improvement of the hospitality sector through training. Provide our trainees with most efficient programs created by world class training institutions.

The Hospitality Institute GCC was created with a core vision in mind; To provide the highest standard of hospitality and tourism related training. Our dedication and focus is on developing and adding value to our clients and learners who are either working in or aspire to work in the Hospitality & Tourism industry.

The Saudi Arabian Government has recognized that tome grown Saudi talent' is significantly underrepresented in the fast-growing Saudi tourist industry, therefore and inspired by the aims of Vision 2030 for the development of Tourism capacities. Institute of Hospitality GCC is proud to offer its groundbreaking Pathways to Hospitality Courses to support and empower more Saudi nationals to enter and thrive in the industry.

The Pathway to Hospitality Program will provide a series of tailored training courses for job seekers or those already working in the Hospitality sector, assisting them to acquire the necessary professional skills to enter the market or further develop. We offer a gateway to more advanced hospitality training, providing short, specific, engaging training that meets international standards For the Hotel Sector, the program offers several pathways and learners can select the one that interests them most or take all six to receive a comprehensive grounding in the basic skills and knowledge required for a career in Hospitality.

Moreover, internationally recognized Hospitality Pathway to Management program is designed for all those who seeks a career in Hospitality, F&B and Tourism. Become a part of realizing vision 2030

Our Presence

Our Approvals & Awarding Bodies

Saudi Arabia

United Arab Emirates

Our Academy

Our dedicated specialized Training Academy site in Riyadh, offers a wide range of theoretical and practical courses associated with various programs in Hospitality & Tourism, Health & Safety, and Medical Department, in partnership with International & Regional institutions, aiming to provide solutions for your business, within remarkable established stimulated areas intended for hands-on instruction.

Watch Here

SaveFast KSA

Hospitality Institute

F&B Academy

SaveFast's Flagship Academy in Riyadh, Saudi Arabia

Trainers

Certified from numerous prestigious training academies in the world, like Highfield, EHL and holding BICSc Assessors certification, with over 1000 training delivered across GCC, our trainers will offer world class training and ensure best quality delivery.

What Makes Us Different ?

Our 360 degrees training solutions, in collaboration with a variety of international awarded, accredited and certified bodies proved by clients feedbacks.

We focus on the satisfaction of the customers, providing specific experiences, while relying heavily on the onboarding, orientations, and compliance instructions of hard as well as soft skills tuition of employees coaching in the Business industry.

Specialized Program by CTH

The Confederation of Tourism and Hospitality (CTH) is the UK’s leading specialist professional awarding body for qualifications in the growing hospitality and tourism sector.

www.cthawards.com

Qualifications

1

2

3

4

5

6

Qualification Level

The CTH Awards and Certificate qualifications in Hospitality Practice are at Level 2 on the Ofqual Regulated Qualification Framework, Equivalent to Level 3 on the European Qualification Framework.

CTH Level 2 Award in Restaurant & Beverage Service

CTH Level 2 Award in Housekeeping

CTH Level 2 Award in Front Office

CTH Level 2 Award in Hospitality Practice

CTH Level 2 Award in Barista Skills

CTH Certificate in English for Tourism & Hospitality

Level 2 Award in Restaurant & Beverage Service

Customer Service Skills

Course Description

This unit aims to introduce learners to the importance of hospitality behaviors such as personal conduct, being adaptable and communicating with a diverse range of people, to understand different customer types, needs and expectations, the benefits and consequences to the organization of good and bad customer service, how to deal with customer requests effectively and how to deal with complaints from customers.

Knowledge and Skills Outcome

∙ Understand the importance of hospitality behaviors such as personal conduct, being adaptable and communicating with a diverse range of People

∙ Understand different customer types, needs and expectations within a hospitality organization.

∙ Understand the benefits and consequences to the organization of good and bad customer service.

∙ Understand how to deal with customer requests effectively.

∙ Understand how to deal with complaints from customers.

Duration: 25 Hours or 5 Days.

Restaurant & Beverage Service 1

Course Description

This unit aims to introduce learners to a range of food and beverage service styles and standards within different types of hospitality operations, how to prepare a restaurant for service, how to serve customers in line with service style, how to clear dining and service areas after service.

Knowledge and Skills Outcome

∙ Understand the range of food service styles and standards within different types of hospitality operations.

∙ Understand how to prepare a restaurant for service

∙ Understand how to serve customers in line with service style.

∙ Understand how to clear dining and service areas after service.

Duration: 25 Hours or 5 Days.

Restaurant & Beverage Service 2

Course Description

This unit aims to introduce learners to a range of beverage service styles and standards within different types of hospitality operations, to introduce learners to the variety of hot and cold and non-alcoholic beverages and their basic characteristics, how to be prepared for service, how to serve customers in line with service style and how to clear the service areas after service. As well as the legal requirements of food hygiene, health and safety with a hospitality environment.

Knowledge and Skills Outcome

∙ Understand the range of beverage service styles and standards within different types of hospitality operations

∙ Understand the variety of hot and cold and non-alcoholic beverages and their basic characteristics.

∙ Understand how to get prepared for service.

∙ Understand how to serve customers in line with service style.

∙ Understand how to clear the service areas after service

Duration: 15 Hours or 3 Days.

CTH Level 2 Award in Housekeeping

Customer Service Skills

Course Description

This unit aims to introduce learners to the importance of hospitality behaviors such as personal conduct, being adaptable and communicating with a diverse range of people, to understand different customer types, needs and expectations, the benefits and consequences to the organization of good and bad customer service, how to deal with customer requests effectively and how to deal with complaints from customers.

Knowledge and Skills Outcome

∙ Understand the importance of hospitality behaviours such as personal conduct, being adaptable and communicating with a diverse range of people.

∙ Understand different customer types, needs and expectations within a hospitality organisation.

∙ Understand the benefits and consequences to the organisation of good and bad customer service.

∙ Understand how to deal with customer requests effectively

∙ Understand how to deal with complaints from customers.

Duration: 25 Hours or 5 Days.

Housekeeping 1

Course Description

This unit aims to introduce learners to the function and activities of the housekeeping department, how to clean and service hotel bedrooms, toilets and bathrooms.

Knowledge and Skills Outcome

∙ Understand the function of the housekeeping department.

∙ Understand and demonstrate how to clean and service hotel bedrooms.

∙ Understand and demonstrate how to clean and service toilets and bathrooms.

Duration: 25 Hours or 5 Days.

Housekeeping 2

Course Description

This unit aims to introduce learners to the services offered by the housekeeping department, how to check that hotel bedrooms, toilets and bathrooms have been serviced correctly and how to clean and service a range of hotel public areas.

Knowledge and Skills Outcome

∙ Understand the function of the housekeeping department.

∙ Understand the role of the housekeeping in managing hotel linen and uniforms.

∙ Understand and demonstrate how to check hotel bedrooms have been cleaned and serviced correctly.

∙ Understand and demonstrate how to check toilets and bathrooms have been cleaned and serviced correctly.

∙ Identify and demonstrate how to clean public areas.

Duration: 15 Hours or 3 Days.

CTH Level 2 Award in Front Office

Customer Service Skills

Course Description

This unit aims to introduce learners to the importance of hospitality behaviors such as personal conduct, being adaptable and communicating with a diverse range of people, to understand different customer types, needs and expectations, the benefits and consequences to the organization of good and bad customer service, how to deal with customer requests effectively and how to deal with complaints from customers.

Knowledge and Skills Outcome

∙ Understand the importance of hospitality behaviors such as personal conduct, being adaptable and communicating with a diverse range of People

∙ Understand different customer types, needs and expectations within a hospitality organization.

∙ Understand the benefits and consequences to the organization of good and bad customer service.

∙ Understand how to deal with customer requests effectively.

∙ Understand how to deal with complaints from customers.

Duration: 25 Hours or 5 Days.

Reception & Reservations

Course Description

The aim of this unit is to introduce learners to the scope of the front office operations department within a hospitality business, understand how to take bookings for guests, how to provide a guest arrival and guest departure service, and how to work in a reception office.

Knowledge and Skills Outcome

∙ Understand the scope of the front office operations department within a hospitality business.

∙ Understand and demonstrate how to take bookings for guests.

∙ Understand and demonstrate how to provide a guest arrival and guest departure service.

∙ Understand and demonstrate how to work in a hotel reception office.

Duration: 25 Hours or 5 Days.

Concierge & Guest Services

Course Description

This unit aims to introduce learners to the scope of the concierge and guest services departments within a hospitality business and how to promote products and services to guests.

Knowledge and Skills Outcome

∙ Understand the scope of the concierge and guest services departments within a hospitality business.

∙ Understand and demonstrate how to promote products and services to guests.

Duration: 15 Hours or 3 Days.

CTH Level 2 Award in Hospitality Practice

CTH Level 2 Certificate in Hospitality Practice

Barista Skills

Course Description

The aim of this unit is to provide learners with the knowledge and practical skills required for a barista. The learner will learn about the main ingredients used to produce a range of coffee. The learner will be able to explain the importance of customer service skills in the service of drinks.

Knowledge and Skills Outcome

∙ Understand the history of coffee, production brewing methods of coffee and food compatibility.

∙ Understand how to organize the coffee workstation including preparing, Using and cleaning equipment and maximizing the use of ingredients.

∙ Demonstrate how to make and serve different types of coffee-based drinks

∙ Understand the importance of excellent customer service in the service of coffee based drinks.

Duration: 25 Hours or 5 Days.

CTH Certificate in English for Tourism & Hospitality (non Ofqual)

Travel English

Course Description

Unit Aims & Purpose: This unit aims to provide students with understanding of English relating to travel and destinations and how to provide information on direction and traditions

Knowledge and Skills Outcome

∙ Understanding English relating to travel and destinations.

∙ Understand how to provide information on directions and traditions.

Duration: 60 Hours or 20 Days.

English For Working in Hotels & Tourism

Course Description

Unit Aims & Purpose: This unit aims to teach students the essential English vocabulary and grammar to enable them to understand the work of a restaurant, how to make restaurant reservations, how to welcome guests, take order and deal with bills in the restaurant and to understand food and drinks service in a restaurant.

Knowledge and Skills Outcome

∙ Understand the work of a restaurant

∙ know how to make restaurant reservation

∙ Understand how to welcome guests, take order and deal with bills in a restaurant

Duration: 70 Hours or 24 Days.

English For Working in Restaurants

Course Description

This unit aims to teach students the essential English vocabulary and grammar to enable them to understand the work of a restaurant, how to make restaurant reservations, how to welcome guests, take order and deal with bills in the restaurant and to understand food and drinks service in a restaurant.

Knowledge and Skills Outcome

∙ Understand the work of a restaurant

∙ know how to make restaurant reservation

∙ Understand how to welcome guests, take order and deal with bills in a restaurant

∙ Understand food and drinks service in a restaurant

Duration: 70 Hours or 24 Days.

HSMAI (Endorsed)

The HSMAI Global Academy is the most comprehensive and ambitious initiative in the realm of education for hospitality sales, marketing, revenue management and leadership, entailing a range of course offerings and learning experiences.

Course Description

The front office department is one of the guest's first and last touch points, and the guest service agent represents the face of the hotel.

Through this course, you will benefit from understanding the importance and role of a guest service agent and how they impact the entire guest experience.

The course objective is to give attendees the critical knowledge and understanding of the hospitality industry, and the basic knowledge required to perform their role in the front office department and apply effective communication and customer service skills.

Knowledge and Skills Outcome

The technical training will involve processes and system management on a day to day operational level of a guest service agent.

∙ Understand the phases of the guest journey and their expectations

∙ Become an effective communicator using positive body language and verbiage

∙ The pre-arrival and check-in process

∙ Walk in guest management and reservations

∙ Group management

∙ Managing in-house guests and information accuracy

∙ The pre-departure and check-out process

The technical skills training is an imperative part of the course and provides a holistic introductory approach linked to employability, giving program graduates the capabilities most in demand by employers.

Duration 35 or 5 Days Intensive or 10 Days Moderate

Fundamentals of Sales in Hospitality

Course Description

Hotel sales are the direct link between the brand's products and services and its consumers, directly influencing hotel revenue generation and profitability. If you are an effective communicator and enjoy interacting with people, you are on the way to becoming a brand ambassador.

The course units objective is to give attendees the critical knowledge and understanding of the hospitality industry, the basic foundations required to perform a sales role and how to communicate effectively and build reports with clients.

Knowledge and Skills Outcome

The technical training will involve a more in depth knowledge of the specific skills use to manage and grow a sales pipeline.

∙ Learn to build rapport and connect with the clients

∙ Identify who is my customer

∙ Identify the different stages of the Sales Cycle

∙ List effective questions to identify the client’s needs

∙ Account Solicitation

∙ Negotiation skills

∙ Account Management

The technical skills training is an imperative part of the course and provides a holistic introductory approach linked to employability, giving program graduates the capabilities most in demand by employers.

Course Description

The reservations department is one of the first touch points in the customer journey, and the reservations agent is considered a behind-the-scenes 'brand ambassador. You will learn how to sell proactively and up-sell products and services to increase hotel profitability and drive customer loyalty.

Reservations fundamental is an introductory course aimed at those seeking an understanding of the hospitality industry and the primary functions performed in a reservations department, delivering the critical knowledge of the reservations sales process, upselling, closing a sale and communication techniques.

Knowledge and Skills Outcome

The technical training will involve practical system training involving the entire process of guest engagement and making reservations.

∙ Learn how to answer the phone correctly and use the etiquitte required in a hotel

∙ Become an effective communicator using positive tone of voice and verbiage

∙ Learn to build rapport and connect with the clients

∙ Learn to successfully handle objections

∙ Reservations methods

∙ Special codes and Requests

∙ Guest profiles

∙ Billing requirements

∙ Traces and Reporting

The technical skills training is an imperative part of the course and provides a holistic introductory approach linked to employability, giving program graduates the capabilities most in demand by employers.

Duration 35 or 5 Days Intensive or 10 Days Moderate

Revenue & Distribution

Course Description

Distribution management is a plan of action for selling rooms through various digital channels, both direct and indirect. This digital ecosystem is complex and is best managed through hospitality technology solutions. Distribution management is ideal if you enjoy working with technology in a digital space and have good attention to detail.

Revenue Management is a business strategy and process that involves optimising pricing, inventory, and distribution channels to maximise revenue and profit. The course delivers an understanding in the importance of distribution, positioning, how to optimise rates to achieve the best profitability and how they operationally interlink from a commercial perspective.

Knowledge and Skills Outcome

∙ Define the fundamentals of a hotel and learn the basic functionalities of each of its departments

∙ Understand the core functionalities of the department you are in; Commercial functions and how they interlink

∙ Learn how to answer the phone correctly and use the etiquitte required in a hotel

∙ Understand what is revenue management

∙ When can revenue management be applied

∙ The importance of growing a revenue management culture

∙ Revenue management in practice

∙ What is distribution management

∙ Why is distribution management critical and how does it interlinks with revenue & marketing

∙ Understand hotel technologies and how they ‘stack’ to become an automated engine

∙ Learn the key technologies required for digital distribution to create automation

∙ Supporting technologies available for effective management and automation

∙ The evolution of distribution through the years

∙ Best & poor practices in distribution management Distribution technology platforms and structures

Duration 40 or 10 Days

Criteria: Minimum 1 year in role of Sales, Marketing, Reservation, Front office, Revenue, General Management, Finance.

Meetings & Events Fundamentals

Course Description

The Meeting and Events department creates a seamless and memorable customer experience, a solution-driven area where innovation, predicting guest needs, and maximizing revenue opportunities fall together. Understand the characteristics of different events and how to manage them to create revenue opportunities and guest satisfaction.

Meeting & Events Fundamentals is an introductory course for those seeking an understanding of the primary function of meeting & event management. The course delivers critical knowledge of the key principles and processes required to manage and liaise with the required stakeholders for a successful event.

Knowledge and Skills Outcome

The technical training will involve system training within Sales & Catering involving the entire practical process.

∙ MICE and types of events

∙ List effective questions to identify the client’s needs

∙ Guest enquiries and Event proposals

∙ Event bookings and blocking space

∙ Inter-departmental communication and order

∙ Event system communication

∙ After event follow-up

The technical skills training is an imperative part of the course and provides a holistic introductory approach linked to employability, giving program graduates the capabilities most in demand by employers.

Duration 35 or 5 Days Intensive or 10 Days Moderate

Digital

Marketing Fundamentals

Course Description

Digital marketing is the component of marketing that uses on-line based digital technologies and platforms to promote products and services. If you are creative and can write, like data analysis, and enjoy working with technology digital marketing is an area you should explore.

Digital Marketing Fundamentals is an introductory course aimed at those seeking an understanding of the primary function of digital marketing within a hotel. The course delivers an understanding of online digital platforms and the opportunities they present to elevate brands and products, improve visibility, grow audience, and boost profitability.

Knowledge and Skills Outcome

The technical training will involve a more in depth understanding of digital marketing management from a practical and operational perspective.

∙ What is digital marketing and its key pillars

∙ Different types of media

∙ Media channels and their benefits

∙ Content is king

∙ License, Rules & Regulation (KSA)

The technical skills training is an imperative part of the course and provides a holistic introductory approach linked to employability, giving program graduates the capabilities most in demand by employers.

Duration 35 or 5 Days Intensive or 10 Days Moderate

Criteria: Minimum 1 year in role of Sales, Marketing, General Management.

Highfield International

Highfield is a global leader in compliance and work-based learning and apprenticeship qualifications and one of the UK’s most recognizable awarding organizations.

Highfield International

Highfield provides compliance and work-based learning services to over 35 million learners worldwide. They offer training, assessment, and certification in various sectors and aim to support individuals in achieving career aspirations while helping businesses meet regulatory requirements.

� Basic Food Safety

� Basic Food Safety - Food Service

� Person in Charge

� Person in Charge - Advanced

� International Positive Food Safety Culture - Level 3

� Highfield Award in Food Safety Advanced - Level 2

� Highfield Award in Food Safety Advanced - Level 3

� Highfield Award in Food Safety Advanced - Level 4

� HACCP Awareness

� HACCP - Level 2

� HACCP - Level 3

� HACCP - Level 4

� Highfield Award in Food Safety at Sea (RQF) - Level 2

� Highfield Award in Food Safety at Sea (RQF) - Level 3

� Highfield International Award in Food Allergen Management - Level 3

About BICSc

BICSc is the largest independent professional and educational body within the cleaning industry, its mission is to raise the standards of education and awareness of the cleaning industry through professional standards and accredited training:

• Protecting the operative

• Providing a clean and safe environment

• Preserving the assets

• Promoting sustainability

• Producing best practice

BICSc delivers the fundamental knowledge and skills required for any person working in cleaning or housekeeping. It is the ONLY awarding body that provides practical skills and knowledge in line with global best practice. BICSc sets the global benchmark for cleaning and housekeeping operatives worldwide.

The Institute of Hospitality GGC’s ground-breaking Hygiene Officer Training Program delivers the fundamental knowledge and skills required for any person working in the room division in Hospitality.

We are working with BICSc as the only awarding body that provides practical skills and knowledge in line with global best practice, setting the benchmark for cleaning and housekeeping operatives worldwide. The BICSc License to Practice forms the fundamental basis for hygiene management in the hotel industry.

The aim is to change perceptions, and elevate standards in the Housekeeping Sector of the Hospitality industry. Our mission is to raise the standards of education and awareness of the hospitality cleaning industry and to develop a next generation of Saudi Hygiene Professionals through:

• Delivering professional standards and accredited training

• Protecting the operative

• Providing a clean and safe environment

• Preserving assets

• Promoting sustainability

• Promoting best practice

Target Audience

This course is suitable for any person interested in developing his skills in Housekeeping

National Hospitality Academy (NHA)

NHA provide hospitality staff training for any business with their own online and multi-functional Learning Management System. Furthermore, our platform comes complete with open access to our entire library of CPD Accredited & certificated courses.

About NHA

NHA provide hospitality staff training for any business with their own online and multi-functional Learning Management System. Furthermore, our platform comes complete with open access to our entire library of CPD Accredited & certificated courses.

Additionally, the platform has full management and reporting capabilities, as well as a bespoke course building tool for your own specialty training and communication features for complete company engagement from top to bottom.

Target Sectors

∙ Hospitality Professional

∙ F&B Managers and Management trainees

∙ Supervisors who want to be qualified for Manger’s role

∙ Senior Chefs

Training Programs

∙ Personal Licence (Exam/DBS/Application)

∙ Food Hygiene Level 3 (Plus OFQUAL Exam)

∙ Health & Safety Level 3

∙ Food Allergy Awareness

∙ Gluten Free Training

∙ Risk Assessments Training

∙ COSHH

∙ GDPR

∙ Dealing with Customer Complaints

∙ How to Cost a Menu

∙ Unconscious Bias

∙ Fire Training

∙ Cellar Training

E-Learning Courses

Getting Started in Human Resources

Problems at Work and When to Contact HR

Interviewing techniques and when to use them

Attracting and Retaining the Best People

How to Conduct Professional Interviews

A Guide to Workplace Integrity

A Guide to Good Business Ethics

Driving your Career

Develop a Thriving Team

The Importance of Being Inauthentic

Sexual Harassment Training for your Employees

E-Learning Hospitality Courses

From Food Safety to Customer Service, we offer a vast range of interactive & studio voiced hospitality e-learning courses, complete with certification. Fully mobile and tablet compatible, our training can be accessed on our unique on line platform from anywhere in the world, 7/24. Our e-learning courses are written by our own hospitality professionals to the very latest official learning outcomes, as well as being fully CPD Accredited.

Our Clients