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EDITOR: PHIL WILKINSON-JONES phil.wj@sng-publishing.co.uk GRAPHIC DESIGNER: LEE OWEN design@sng-publishing.co.uk
Welcome to the 2019/20 edition of the HIP Handbook If you’re just starting out on a career in plumbing, then this is the book for you. It’s full of tips, guidance and product information on a range of different topics. There is also a list of top industry contacts, metric conversion tables, Kahoot! quizzes and more.
DIGITAL EDITOR: TOM TRACEY tom.tracey@sng-publishing.co.uk ADVERTISING: PATRICK BLORE & ZOË TANNER sales@sng-publishing.co.uk MANAGING DIRECTOR: CELIA MATTHEWS celia.matthews@sng-publishing.co.uk PRINTERS: Stephens & George, Wales GENERAL ENQUIRIES To subscribe to HIP Magazine call 0121 767 1891 or subscribe online at www.hip-magazine.co.uk DISCLAIMER HIP is published by SNG Publishing Ltd (SNG). All content and artwork is © SNG Publishing Ltd or its contributors and SNG and HIP are trademarks of SNG Publishing Ltd. No part of HIP may be copied, transmitted or published in any form or by any means without prior permission. Although SNG has made every effort to ensure the accuracy of this publication, it does not verify any claims or other information appearing in the advertisements contained in HIP. It therefore cannot accept any responsibility whatsoever for consequences that may arise from the content or artwork contained in HIP, including any errors or omissions or any opinions or advice given therein. This publication and its content is not a substitute for professional advice on a particular matter. Advertisements are accepted for publication in HIP only upon SNG Publishing Ltd’s standard terms of advertising.
The book is split into sections, each sponsored by a trusted manufacturer and full of information on a different aspect of the plumbing trade. From research & development, renewables and rewards & support to tools, training and toilet fittings, we have you covered. Included in the HIP Handbook is NQI Magazine, which is packed full of tips and tricks for those starting out in the industry and perhaps thinking of starting their own plumbing and heating business. There’s information on setting up a website, using social media, pricing up a job, taking care of health & safety and more. Our aim is always to support the next generation. That’s why we design this book so you can keep it in your toolbag and refer to it throughout the year. We also publish HIP Magazine three times a year and you can find the latest industry news, competitions, how-to videos and more on our website. Finally, we love to hear from our readers so do get in touch on social media and say hello! And whatever stage of your plumbing career you’re at, we wish you the best of luck for the future.
Phil Wilkinson-Jones © SNG Publishing Ltd, 2019
EDITOR
SEARCH FOR HIP MAGAZINE
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02
HIP BOOK 2019-20 I C ON T EN T S
08 Industry Contacts
129 Showers: Cubicles
17 General Plumbing Information 33 Boilers 39 Circulator Pumps 47 Customer Interaction 53 Drainage 59 Flexible Plumbing 65 Hot Water Cylinders 71 Leak Detection Systems 77 Macerators 85 Merchants 91 Plumbing Tools 97 Power Tools 103 Push-Fit Fittings 109 Renewables 115 Research & Development
& Enclosures
135 Showers: Digital 143 Showers: Electric 151 Showers: Mixer 159 Showers: Pumps 165 Smart Controls 171 Toilet Fittings 177 Training 183 Underfloor Heating 189 Van Racking & Security 195 Wall Hung Toilets 201 Water Regulations 217 Water Saving 223 Water Treatment 229 Wiring Connectors 235
121 Rewards & Support
CONTENTS
FOLLOW
SEARCH FOR HIP MAGAZINE
04
HIP BOOK 2019-20 I AOY C O M PE T I T IO N
HIP APPRENTICE OF THE YEAR
Do you have what it takes to compete against the best plumbing and heating apprentices in the country? The HIP Apprentice of the Year competition kicks off in the New Year, with Level 2 and 3 plumbing students taking on practical tasks in eight regional heats. Between January and March, we’ll be coming to colleges in the South West, South East, North West, North East, Midlands, Wales, Northern Ireland and – for the first time – Scotland. The winners of the regional heats will go on to compete at the grand final, which will take place at the impressive ADEY Innovation Training and Conference Centre in Cheltenham. As well as the prestige that comes from winning the competition, there are fantastic prizes worth up to £10,000 up for grabs, with every competitor getting a certificate for taking part.
The HIP Apprentice of the Year competition is an incredible showcase of young plumbing talent
#HIPAOY20
AOY C O M PE T I T I ON I HI P BOOK 2019-20
> LAST YEAR’S WINNER Lewis Blakely, of Coleg y Cymoedd, won the 2019 competition. His advice for those entering the 2020 competition is to believe in yourself. “Focus, take your time – there’s a lot of bends and measurements,” he said. “That’s what won it for me, taking a step back, looking at it, getting my levels right and double-checking my measurements before I soldered.”
Colin Yearp, Senior Technical Trainer at our Platinum sponsor ADEY, said: “Grab the opportunity with both hands. The competition is miles ahead of anything I've seen.”
“Grab the opportunity with both hands!”
2019 WINNER
Official Tool Sponsor
Lewis Blakely
Official Van Sponsor
For more information and to enter the competition head to www.hip-magazine.co.uk/events
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06
HIP BOOK 2019-20 I K AHO OT
YOUR
PLUMBING KNOWLEDGE Whether you’re new to the trade or back for another year, our Kahoot! quizzes are a great way to test your plumbing and heating knowledge in a fun, interactive way. There are a few quizzes in this book, starting with some Health & Safety questions here, and plenty more online.
See if you can get this one right from Power Tools by DEWALT:
Which tool is necessary when using core bits?
Circular saw
Cordless drill
Rotary hammer drill
SDS hammer drill
K AH OOT I HI P BOOK 2019-20
HEALTH & SAFETY 1) Which of these are examples of toxic substances?
4) At which noise level should employers carry out a risk assessment?
a b c d
Cyanide, asbestos, lead Leftover curry Petrol, LPG, cleaning agents Paints, solvents and sealants
a b c d
10 decibels 35 decibels 80 decibels 1,000 decibels
2) Which of these work incidents must be reported to RIDDOR by law?
5) Which colour is the cylinder for bottled propane?
a b c d
Birthdays Major injuries Mugs not being washed up Under ‘three-day’ injuries
3) Which of these are forms of asbestos?
a b c d
Chrysotile, amosite, crocidolite Hydrochloric acid and sulphuric acid Carbon monoxide Welding fumes
a b c d
Yellow Maroon Signal red Black
6) True or false: A ladder should extend five rungs (one metre) above a working platform.
Which of these is NOT a hazard which may cause accidents on site?
This quiz is taken from Kahoot! You can play this and other fun quizzes to test your plumbing and heating knowledge at
Site cleanliness
Inadequate PPE and equipment
Personal conduct
Bad jokes
hip-magazine.co.uk/learning-resources
07
INDUSTRY CONTACTS
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IN D U S T RY C O N TAC T S I HI P BOOK 2019-20
ADEY Gloucester Road, Cheltenham GL51 8NR T: 01242 546700 I E: info@adey.com www.adey.com
ADEY Innovation is Europe’s No.1 manufacturer of magnetic filters for domestic and commercial heating systems. Inventor of the award-winning MagnaClean range and a complete chemical range to optimise system maintenance, ADEY continues to innovate, now offering the UK’s first smart filter.
Alpha Heating Innovation Nepicar House, London Road, Wrotham Heath, Kent TN15 7RS T: 0344 871 8760 I E: info@alpha-innovation.co.uk www.alpha-innovation.co.uk
At Alpha, we believe in putting our customers first. That's why we pride ourselves on the quality of the products we offer and in being there to support you in making the most of your business.
Baxi Heating Brooks House, Coventry Road, Warwick CV34 4LL T: 0344 871 1525 I E: info@baxi.co.uk
www.baxi.co.uk
Baxi has been manufacturing in the UK since 1866 and provides reliable, energy efficient boilers, backed by industry-leading customer support, hands-on training by experienced professionals and nationwide availability of parts.
Blåkläder Workwear Ltd 1 Chapel Street, Warwick CV34 4HL T: 0800 028 8234 I E: uksales@blaklader.com www.blaklader.uk/en
Our workwear just loves dirty workshops, muddy building sites, weld spatter and grinding wheel sparks. Cold winter days, drizzle and biting winds are also welcome. This is because our garments are designed to protect you when you work in exposed environments.
Chartered Institute of Plumbing and Heating Engineering (CIPHE) T: 01708 472791 I E: membership@ciphe.org.uk www.ciphe.org.uk
The Chartered Institute of Plumbing and Heating Engineering (CIPHE) is the professional membership body for members of the UK plumbing and heating industry, dedicated to promoting best practice and protecting the health and safety of the general public. Continued >>
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HIP BOOK 2019-20 I IN D U S T RY C O N TAC T S
DEWALT 270 Bath Road, Slough, SL1 3YD T: 01753 511234
www.dewalt.co.uk
DEWALT is a leading manufacturer of premium power tools, accessories, anchors and fixings that provides a fully integrated system solution for various applications. DEWALT tools offer unparalleled performance, with durable construction for a professional finish.
Dickie Dyer T: 02380 668833 I E: info@dickiedyer.com
www.dickiedyer.com
Dickie Dyer is an established supplier of affordable, quality hand tools and specialist plumbing tools for the trade professional. Providing complete solutions for pipe installation, servicing, maintenance and testing, the Dickie Dyer range of plumbing products are designed and manufactured to withstand the toughest environments and the harshest of conditions.
Drayton Controls 401 Southway Drive, Plymouth PL6 6QT T: 0333 6000 622 I E: customer.care@draytoncontrols.co.uk
www.draytoncontrols.co.uk
Drayton is one of the leading brands in the UK domestic heating market. Manufactured in Plymouth, Drayton products are made in the UK, for the UK and they have a reputation for quality, reliability and technical excellence. These attributes have been instrumental in ensuring that Drayton continues to lead the field within the UK heating market.
Fernox 2 Genesis Business Park, Albert Drive, Sheerwater, Woking GU21 5RW T: 0330 100 7750 I E: sales@fernox.com www.fernox.com
Fernox has pioneered the use of high performance chemical water treatment and filter technology to keep central heating systems working to optimum efficiency. Fernox recognises the importance of education and training for the next generation of gas engineers and installers.
Geberit Geberit House, Edgehill Drive, Warwick CV34 6NH T: 01926 516800 I E: enquiries@geberit.co.uk www.geberit.co.uk
Renowned for its quality products and distinct innovative strength, Geberit is a European leader in the field of bathroom technology and ceramics, boasting employees in over 40 countries with over 30 production facilities.
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IN D U S T RY C O N TAC T S I HI P BOOK 2019-20
Graham The Plumbers’ Merchant T: 02476 560 777 I E: website@grahamplumbersmerchant.co.uk or turningpro@grahamplumbersmerchant.co.uk www.grahamplumbers merchant.co.uk
Graham The Plumbers’ Merchant is a major supplier of plumbing, heating, bathroom, smart and renewable solutions. Graham has over 180 branches across the UK, as well as 25 bathroom showrooms.
GROHE World Business Centre 2, Newall Road, London Heathrow Airport, Hounslow, Middlesex TW6 2SF T: 0871 200 3414 www.grohe.co.uk
GROHE is a global leader in premium bathroom and kitchen fittings, offering complete bathroom solutions and a diverse range of sinks, taps and innovative water systems for the kitchen.
Grundfos Pumps Ltd Grovebury Road, Leighton Buzzard, Bedfordshire LU7 4TL T: 01525 850000 I E: grundfos-uk@sales.grundfos.com www.grundfos.co.uk
Grundfos Pumps is a UK leader in the supply of energy efficient pumps for a wide range of applications around the home. This includes a great line-up of shower pumps that can be used in a variety of systems.
Henkel Ltd Wood Lane End, Hemel Hempstead, Hertfordshire HP2 4RQ T: 01442 278100 I E: technicalservice.loctite@uk.henkel.com www.loctite.co.uk
Henkel is well known for its quick, easy and effective LOCTITE® 55 pipe sealing cord and its anaerobic sealing adhesives, many of which carry DVGW and WRAS approval. Free technical advice is always available.
Hep₂O Edlington Lane, Doncaster DN12 1BY T: 0844 856 5165 I E: info@hep2o.co.uk
www.hep2o.co.uk
Hep²O is part of the Wavin Group and offers a complete range of push-fit plumbing and underfloor heating systems. Wavin is the leading supplier of water management, plumbing and drainage systems for the building and construction markets. Other Wavin brands include Hepworth, OSMA and Tigris K1. Continued >>
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HIP BOOK 2019-20 I IN D U S T RY C O N TAC T S
Kingspan Water & Energy Unit A, Tadman Street, Wakefield, West Yorkshire WF1 5QU T: 0345 260 0258 I F: 0345 260 0259 Technical Helpline: 0345 812 0007 I Customer Service: 0345 260 7260
www.kingspan cylinders.com
Across all the Kingspan Water & Energy businesses we’re pioneering new technologies to preserve and protect water & energy for future generations. This ideology is especially clear in our hot water cylinders business, where we’re committed to delivering high quality, energy efficient cylinders in both traditional Albion copper and our modern Ultrasteel unvented cylinders ranges.
McAlpine & Co Ltd Kelvin Avenue, Hillington Park, Glasgow G52 4LF T: 0141 882 3213
www.mcalpineplumbing.com
Founded in 1907, we've been the leader in plastic plumbing products since the 1960s. We have produced over 5,000 products, and have created over 65 patents. We are ‘Made in Britain’ accredited and are a Living Wage Employer for our 750 staff. We export to over 90 countries, and we are known for the unbeatable quality of our products.
Mira Showers Cromwell Road, Cheltenham, Gloucestershire GL52 5EP T: 0800 001 4040
www.mirashowers.co.uk
Founded in 1921, Mira is the UK’s leading manufacturer of mixer, electric, power and digital showers. The entire range of showers and accessories, such as taps and shower trays, use stylish design and innovative technology to deliver a high-performance showering experience across the range.
Neoperl UK Ltd Nimrod Works, Enigma Park, Malvern, Worcestershire WR14 1GH T: 01684 564869 I E: info@neoperl.co.uk
www.neoperl.net
Neoperl offers innovative solutions regarding drinking water for the plumbing industry. It offers products that shape the water stream, regulate the flow rate and protect drinking water.
Pegler Yorkshire Group Ltd St Catherine’s Avenue, Balby, Doncaster, South Yorkshire DN4 8DF T: 01302 560560 I F: 01302 560203 I E: uk.sales@pegleryorkshire.co.uk www.pegleryorkshire.co.uk
Pegler (a member of Aalberts) has earned a worldwide reputation for superb quality fittings and valves and has combined its expertise, knowledge and engineering capabilities to develop Integrated Piping Systems (IPS).
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IN D U S T RY C O N TAC T S I HI P BOOK 2019-20
Polypipe Building Products Broomhouse Lane, Edlington, Doncaster DN12 1ES T: 01709 770000 I E: residential@polypipe.com www.polypipe.com
The UK’s leading manufacturer of plastic piping systems for the residential market, including above ground drainage products, plastic plumbing fittings and pipes, and underfloor heating solutions. Stocked in plumbers’ and builders’ merchants nationally.
RA Tech UK Ltd 6 Nottingham Road, Long Eaton, Nottingham NG10 1HP T: 01332 702678 I E: info@hotun.co.uk
www.hotun.co.uk
By applying innovative thinking and technical skill, RA Tech creates high-quality products, such as the hotun® dry-trap tundish, to easily solve boiler and unvented cylinder installation and maintenance issues, while meeting safety, water and building regulation requirements.
Ridge Tool UK c/o Emerson Electric, 2nd Floor Accurist House, 44 Baker Street, London W1U 7AL T: 0808 238 9869 www.ridgid.com
RIDGID®, a leading manufacturer of tools and equipment, markets its products in over 140 countries. The company offers more than 300 types of tools serving the rental, plumbing, HVAC/R, utility, industrial, electrical, petroleum, institutional, commercial and hardware markets.
RWC Horton Road, West Drayton, Middlesex UB7 8JL T: 01895 449233
www.RWC.com/family
RWC and its family of brands develop safe, sustainable and efficient solutions through a range of engineered and innovative products. Its JG Speedfit, Reliance Valves and SharkBite brands offer a complete range of pipes, valves and fittings. They’re designed to seamlessly integrate, from boiler to point of use, within the modern built environment.
Saniflo Ltd Howard House, The Runway, South Ruislip, Middlesex HA4 6SE T: 020 8842 0033 I F: 020 8842 1671 I E: sales@saniflo.co.uk www.saniflo.co.uk
Saniflo is the market leader in the production and sale of macerators, pumps and lifting stations for domestic and commercial use and also has a range of popular Kinedo shower cubicles. Continued >>
14
HIP BOOK 2019-20 I IN D U S T RY C O N TAC T S
Sentinel Performance Solutions Ltd 7650 Daresbury Park, Daresbury, Warrington WA4 4BS T: 01928 704330 I E: info.uk@sentinelprotects.com www.sentinelprotects.com
Sentinel helps you protect heating and hot water systems by providing best practice solutions and quality water treatment products. Our approachable experts and downloadable tools can help you to protect domestic and commercial systems against breakdown.
Stuart Turner Ltd Henley-on-Thames, Oxfordshire RG9 2AD T: 01491 572655 I F: 01491 573704 I E: pumps@stuart-turner.co.uk www.stuart-turner.co.uk
Stuart Turner offers a comprehensive range of simple to install, specifically-designed water boosting solutions for both mains water and gravity fed applications, to deliver water where you want it, when you want it.
Talon Manufacturing Ltd Unit 2-5 Chieftain Close, Gillingham Business Park, Gillingham, Kent ME8 0PP T: 01634 268811 I E: info@talon.co.uk www.talon.co.uk
Suitable for all pipes including PEX, Copper, MDPE and PVC pipework, Talon Manufacturing Limited has been at the forefront of high quality pipe clip manufacturing for over 30 years.
Triton Showers T: 024 7634 4441 I E: serviceenquiries@tritonshowers.co.uk
www.tritonshowers.co.uk
As a British manufacturer our vision has always been to design and craft aspirational yet practical showering solutions with ease of installation in mind. Our products are rigorously tested, with full parts & labour guarantees supported by our service centre and UK-wide team of engineers. Triton offers free product training either at our head office in the Midlands or alternatively at your offices or college.
Uponor The Pavilion, Blackmoor Lane, Watford, Hertfordshire WD18 8GA T: 01923 927000 I E: marketing.uk@uponor.com www.uponor.co.uk
Uponor is a leading international provider of plastic-based piping systems for buildings and infrastructure. We provide safe drinking water delivery systems, energy-efficient underfloor heating and cooling and reliable infrastructure solutions. We are committed to sustainability and solutions that enrich people’s way of life.
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IN D U S T RY C O N TAC T S I HI P BOOK 2019-20
Vaillant Nottingham Road, Belper, Derbyshire DE56 1JT T: 0330 678 0878
www.vaillant.co.uk
As a leading manufacturer in the heating industry, Vaillant offers its customers worldwide energy-saving heating and hot water systems, utilising both gas fired and renewable technologies. Its product portfolio encompasses high-efficiency boilers, solar-thermal, heat pumps and larger output boilers for light commercial use as well as a range of intelligent controls.
Van Guard Accessories Ltd Fair Oak Close, Exeter Airport Business Park, Exeter, Devon EX5 2UL T: 01392 368351 I E: sales@van-guard.co.uk
www.van-guard.co.uk
Renowned for their roof racks and pipe carriers, Van Guard design and manufacture an extensive range of high quality van accessories to help keep your van kit safe and secure.
Viessmann Hortonwood 30, Telford, Shropshire TF1 7YP T: 01952 675000 I E: info-uk@viessmann.com www.viessmann.co.uk
Founded in 1917, Viessmann develops seamless and integrated climate solutions for the entire living space. The company vision: “Creating the living space for the generations of tomorrow� is the responsibility of the 12,000-strong Viessmann family worldwide.
Viva Sanitary Units 1-2 Capitol Trading Park, Knowsley Industrial Estate, Liverpool, Merseyside L33 7SY T: 0151 546 0531
www.vivasanitary.co.uk
Viva is one of the market leaders for toilet spares including toilet fill valves, flush valves, syphons and plastic concealed cisterns. We also have a range of high quality pan connectors, waste traps, sink wastes and bath wastes.
Volkswagen Commercial Vehicles Selecta Post 14, Sheffield S97 3ZT T: 0800 717131 I E: customercare@vwcv.co.uk
www.volkswagen-vans.co.uk
Whether you're after a new van to help build your business, or a used vehicle that offers reliable performance and peace of mind, Volkswagen Commercial Vehicles has the answer. Continued >>
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HIP BOOK 2019-20 I IN D U S T RY C O N TAC T S
WAGO Ltd Triton Park, Swift Valley Industrial Estate, Rugby CV21 1SG T: 01788 568 008 I F: 01755 568 050 I E: uksales@wago.com www.wago.ltd.uk
Since its establishment in 1951 WAGO has pioneered multiple innovative connection systems and now is meeting virtually all the industry’s needs as both the leader in spring pressure connection technology and a pioneer in automation technology.
Wednesbury Copper Tube Mueller Europe Ltd, 136 Oxford Street, Bilston, West Midlands WV14 7DS T: 01902 499700 I E: sales@muellereurope.com www.wednesburytube.com
Wednesbury Copper Tube (part of Mueller Europe Ltd) has been manufactured in the UK for over 80 years. Products are made to kitemark EN1057 and the range includes chrome plated and plastic coated products.
Wilo UK Second Avenue, Centrum 100, Burton upon Trent, Staffordshire DE14 2WJ T: 01283 523000 I E: sales@wilo.co.uk www.wilo.co.uk
Wilo is a significant driving force in the pumps sector in the UK, providing pumps and pump systems for heating, cooling and airconditioning technology as well as water supply and sewage disposal.
Worcester Bosch Cotswold Way, Warndon WR4 9SW T: 0330 123 9339
www.worcester-bosch.co.uk
Worcester Bosch is a leading manufacturer of high-efficiency domestic boilers. It offers an award-winning boiler range, including the brand new Greenstar 8000 Lifestyle range. Worcester Bosch has prided itself on quality ever since it was founded in 1962.
WRAS 13 Willow Rd, Pen y Fan Ind Est, Crumlin, Gwent, Wales NP11 4EG T: 0333 207 9030 I E: info@wras.co.uk
www.wras.co.uk
WRAS gives up-to-the-minute advice on the Water Fittings Regulations and Scottish Byelaws. Plumbers and other water fittings professionals can join our free Approved Plumbers Scheme and take advantage of The Water Regulations Guide – an essential advisory resource – while the online Water Fittings and Materials Directory gives professionals access to a list of Approved Products.
GENERAL PLUMBING INFORMATION Sponsored by
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HIP BOOK 2019-20 I G E N E R AL PLUM B IN G IN FO
ARE YOUNG PLUMBERS MAKING THE RIGHT CONNECTION? Customers expect fast, reliable and durable installations every time, but how do installers complete jobs quicker without compromising on quality? Nigel Sanger, Technical Support Director at RWC, talks about what options and products are out there to make everyday installations as easy as possible for young plumbers. Plumbing is all about making the right connections. An installed system must deliver and control water effectively, to ensure the right flow and temperature from the tap through to central or underfloor heating systems. So, to achieve an efficient installation, it’s vital to have pipes, valves and fittings (PVF) that integrate seamlessly with each other, helping simplify and speed up jobs. As the world’s largest global manufacturer of plastic and brass push-fit fittings, pipes and water control valves, at RWC we have developed a broad range of solutions to simplify everyday challenges faced by plumbing and heating installers.
> DELIVERING EFFICIENCY There have been many debates in the industry around using push-fit pipes and fittings instead of traditional methods. However, over the years plumbing systems have become more demanding in terms of layout, aesthetics and space-saving solutions, raising the need for more flexible products to complete any given job. At RWC we have carefully combined our plastic and metal push-fit solutions to offer the most extensive and flexible system to complete a job. Our push-fit brands – JG Speedfit plastic range and SharkBite metal plumbing range – use the most reliable pushfit technology, meaning that installations are fast, durable and effective, without the need for using hazardous and time-consuming solders, flux and glue.
“No plumbing installation is complete without reliable and efficient water control valves” Both our brands – JG Speedfit and SharkBite – perfectly complement each other to offer quick, easy and reliable installations in tight and difficult to reach spaces.
G E N E R AL PLUM B IN G I N FO I HI P BOOK 2019-20
JG Speedfit is known for its flexible plastic push-fit pipe and fittings, which are ideal for cabling through a full system behind the walls, and the second-fix range for connecting to appliances, without the need for tools. SharkBite, designed to withstand high temperature and pressure, is the preferred choice for connecting to the boiler or hot water cylinders in the airing cupboards. Both our systems work hand-in-hand to provide a versatile, durable and leakproof system for any new-build, retrofit, or repair and maintenance jobs. They help you complete any installation with full confidence and comfort without the need to use solder, flux or heat. And especially with most building sites either restricting hot works or causing delays to secure hot work permits, our push-fit solutions are the way to go. Designed to fit together, our fully compatible metal plumbing and plastic push-fit fittings, water control valves and plastic pipes give plumbers more flexibility to install a full system from boiler to the point of use. Suitable for hot and cold water, central heating and underfloor heating, both our systems are also ideal for repair and renovation work.
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a call away, and with their expert guidance and our solutions you can confidently solve any installation challenges out in the real world of plumbing.
> CONTROLLING EFFECTIVELY Alongside pipes and fittings, no plumbing installation is complete without reliable and efficient water control valves that can regulate safe and sustainable water temperature and pressure around the building, helping protect occupants from burns and providing optimal flow. This is where our Reliance Valves brand comes into the picture. We have been longstanding pioneers in the water control valves market for over 70 years, and have a range of specialist valves to help control water temperature and pressure in any building size.
At RWC simplifying installations to make installers’ lives easier is at the forefront of any technology we develop. As is our commitment to shaping a safer and more comfortable built environment. All our complementary family of brands present smart, time-saving and space-saving solutions to solve your everyday installation challenges.
Our extensive range of industry accredited thermostatic mixing valves (TMVs), pressure reducing valves (PRVs) and space-saving combination valves such as Tenant Valve Plus allow you to protect and safeguard hot and cold-water systems, while creating safe and comfortable homes and workspaces. Offering precise control of the delivery of water throughout domestic and commercial buildings, our valves come with a variety of sizes and end connections.
Alongside offering clever solutions, we heavily focus on supporting our young installers with all the on-site technical training and support they need to make the right connections. Our support team is always just
To learn more about our family of brands visit: RWC.com/family
> OPTIMISING AND SOLVING INSTALLATION CHALLENGES
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HIP BOOK 2019-20 I G E N E R AL PLUM B IN G IN FO
VALVES & CONTROLS A valve is a device that regulates, directs or controls the flow of water by opening, closing, or partially obstructing various passageways.
> AUTOMATIC AIR VENT
A device which releases air trapped within a water system, automatically. The air vent is usually fitted at the highest point of the heating system.
> CIRCULATING PUMP
The device which generates the flow of water around the heating circuit.
> PRESSURE REDUCING VALVE (PRV) This is a safety device fitted to relieve excessive pressure within a heating system or boiler. Once excess pressure has been relieved, it will reset itself automatically.
> AUTOMATIC BYPASS VALVE
A valve which ensures a minimum flow rate through the boiler if all zone valves or TRVs are closed.
> LOCKSHIELD VALVE
A Lockshield Valve is fitted at the return side of a radiator and is used to balance the system when it is first installed. It is usually covered with a cap.
G E N E R AL PLUM B IN G I N FO I HI P BOOK 2019-20
> RADIATOR VENT
A device that releases air from within a radiator.
> REDUCED PRESSURE ZONE VALVE (RPZ) The RPZ Valve is a device which prevents backflow, protecting against the contamination of mains cold water supply. RPZ valves are widely used in the UK.
> ROOM THERMOSTAT A Room Thermostat switches the heating system on and off as required. It works by sensing and responding to the air temperature. It switches on the heating when the air temperature falls below the thermostat setting, and switches it off once this set temperature has been reached.
> COMPACT PRV
> THERMOSTATIC MIXING VALVE (TMV) A TMV blends cold water with hot water to ensure constant, safe shower and bath outlet temperatures, preventing scalding.
> THERMOSTATIC RADIATOR VALVE (TRV) A valve fitted to one end of a radiator that automatically opens and closes as necessary to achieve the pre-set room air temperature.
> WIRELESS PROGRAMMABLE ROOM THERMOSTAT The Wireless Programmable Thermostat is designed to provide wireless time and temperature control to heating or cooling systems in domestic and light commercial buildings.
> TENANT VALVES Precisely controls and regulates water flow and pressure for safe operating conditions.
A space saving and compact all-in-one water monitoring unit, that consists of a ball type isolating valve, pressure reducing valve, double check valve, test point and a connection point for RWC single jet water meter.
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HIP BOOK 2019-20 I G E N E R AL PLUM B IN G IN FO
PIPE DISCHARGE DIMENSIONS Shown below are some of the most common pipe discharge dimensions that you will come across. DIAMETER OF TRAP (MM)
DEPTH OF SEAL (MM OR WATER / EQUIVALENT)
Washbasin
32
75
Bidet
32
75
Bath
40
50
Shower
40
50
Sink
40
75
Washing machine
40
75
Dishwasher
40
75
Urinal bowl
40
75
WC pan – outlet <80mm
75
50
WC pan – outlet >80mm
100
50
APPLIANCE
PIPE CLIP SPACINGS Listed below are the recommended spacings to use between internal fixings when using copper pipe, plastic pipe or low carbon steel pipe (LCS). PIPE SIZE
COPPER
PLASTIC
LCS
mm
in
Horiz. (m) Vert. (m) Horiz. (m) Vert. (m) Horiz. (m) Vert. (m)
15
½
1.2
1.8
0.6
1.2
1.8
2.4
22
¾
1.8
2.4
0.7
1.4
2.4
3.0
28
1
1.8
2.4
0.8
1.5
2.4
3.0
35
1¼
2.4
3.0
0.8
1.7
2.7
3.0
42
1½
2.4
3.0
0.9
1.8
3.0
3.6
54
2
2.7
3.0
1.0
-
3.0
3.6
G E N E R AL PLUM B IN G I N FO I HI P BOOK 2019-20
23
FIXING SCREWS Listed below are the most common types of fixing screws you will come across on a day-to-day basis.
1
2 PHILLIPS CROSS HEAD SCREW
SLOTTED SCREW
4
3
5 COUNTERSUNK SCREW
7
6 PAN HEAD SCREW
8 ALLEN SCREW
POSIDRIV
ROUND HEAD SCREW
9 SET SCREW
SET SCREW WITH NUT & WASHER
PLASTIC PLUGS: Shown below are common size matches for screws, drill bits and plugs. SCREW SIZE (GAUGE)
DRILL SIZE (MM)
PLUG COLOUR CODE
6-8
5
Yellow
8 - 10
6
Red
10 - 14
7-8
Brown
14 - 18
10
Blue
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HIP BOOK 2019-20 I G E N E R AL PLUM B IN G IN FO
FITTINGS As a plumber you will need to be able to recognise the different types of fittings and their correct applications. Shown below are some of the most common you may come across.
2
1 45˚ ELBOW
4
3 45˚ STREET ELBOW
6
5 90˚ FEMALE ELBOW
7
8
9 APPLIANCE TEE
11 SLIP TEE CONNECTOR
90˚ TAP CONNECTOR ELBOW
90˚ MALE ELBOW
STOP END
10
90˚ ELBOW WITH BACKPLATE
DOUBLE BRANCH MANIFOLD TEE
12 STRAIGHT TAP CONNECTOR
FEMALE COUPLER TAP CONNECTOR
G E N E R AL PLUM B IN G I N FO I HI P BOOK 2019-20
13
14 BENT TAP CONNECTOR
15
MALE TANK CONNECTOR
17
16
18
TWO WAY DIVIDER
REDUCING COUPLING
20
19
APPLIANCE TAP
ANGLE STOP VALVE
23
21 STOP VALVE
22 DOUBLE CHECK VALVE
24
FOUR PORT RAIL MANIFOLD
DOUBLE CHECK SERVICE VALVE
25
PLAIN PIPE INSERT
26
STOP COCK
SUPER SEAL PIPE INSERT
27 FOUR WAY MANIFOLD
PIPE REPAIR KIT
28 TANK CONNECTOR
25
1 2 3 4 5 6
2 1
3
1
0
4
0
bar
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HIP BOOK 2019-20 I G E N E R AL PLUM B IN G IN FO
PERSONAL PROTECTIVE EQUIPMENT (PPE) Safety at work should always come first, and employers have duties concerning the provision and use of personal protective equipment (PPE) at work to meet the requirements of the Personal Protective Equipment at Work Regulations 1992. These rules apply if you’re self employed as well, so you’ll probably need to use some type of personal protective equipment (PPE) in your job. PPE is equipment that will protect the user against health or safety risks at work. It can include items such as safety helmets, gloves, eye protection, high-visibility clothing, safety footwear and safety harnesses. It also includes respiratory protective equipment (RPE).
TOP TIPS
1
Choose products which are CE marked in accordance with the Personal Protective Equipment Regulations 2002 – suppliers can advise you
2
Choose equipment that suits the user – consider the size, fit and weight of the PPE. If the users help choose it, they will be more likely to use it
3
If more than one item of PPE is worn at the same time, make sure they can be used together, e.g. wearing safety glasses may disturb the seal of a respirator, causing air leaks
4
Never allow exemptions from wearing PPE for those jobs that ‘only take a few minutes’
G E N E R AL PLUM B IN G I N FO I HI P BOOK 2019-20
HAZARDS & TYPES OF PPE > EYES Hazards: Chemical or metal splash, projectiles, dust, gas and vapour, radiation. Options: Safety spectacles, goggles, face screens, faceshields, visors.
> HEAD & NECK Hazards: Impact from falling or flying objects, risk of head bumping, hair getting tangled in machinery, chemical drips or splash, climate or temperature. Options: Industrial safety helmets, bump caps, hairnets and firefighters’ helmets.
> EARS Hazards: Noise – a combination of sound level and duration of exposure, very high-level sounds are a hazard even with short duration Options: Earplugs, earmuffs, semi-insert / canal caps.
> HANDS & ARMS Hazards: Abrasion, temperature extremes, cuts and punctures, impact, chemicals, electric shock, radiation, vibration, biological agents and prolonged immersion in water. Options: Gloves, gloves with a cuff, gauntlets and sleeving that covers part or all of the arm.
Options: Respiratory protective equipment (RPE) including respirators, facepieces and breathing apparatus. If you are using respiratory protective equipment, look at HSE’s publication ‘Respiratory protective equipment at work: A practical guide.’
> WHOLE BODY Hazards: Heat, chemical or metal splash, spray from pressure leaks or spray guns, contaminated dust, impact or penetration, excessive wear or entanglement of own clothing. Equipment: Conventional or disposable overalls, boiler suits, aprons, chemical suits.
> FEET & LEGS Hazards: Wet, hot and cold conditions, electrostatic build-up, slipping, cuts and punctures, falling objects, heavy loads, metal and chemical splash, vehicles. Options: Safety boots and shoes with protective toecaps and penetration-resistant, mid-sole wellington boots and specific footwear, e.g. foundry boots and chainsaw boots.
> LUNGS Hazards: Oxygen-deficient atmospheres, dusts, gases and vapours.
> FURTHER INFORMATION For general information on health and safety at work, and FREE leaflets you can download. > hse.gov.uk There are plenty of health and safety training courses available around the country. Find the one nearest you. > learndirect.co.uk
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HIP BOOK 2019-20 I G E N E R AL PLUM B IN G IN FO
NOTCHING & DRILLING When drilling or notching structural timbers it is crucial that the holes / notches are made in a way that does not compromise the integrity of the structure. FIGURE 1.
Span (L)
0.25 x L Depth (D)
Max depth of notch = D/8
0.07 x L Rules for joist depth up to 250mm. For deeper joists assume D = 250mm
Notches should be in this zone
It is essential that structural members are not weakened by indiscriminate notching and boring. In this respect both the size and positioning must be in accordance with fig 1 (above).
> NOTCHES SHOULD BE CUT AS FOLLOWS... They should be cut no deeper than 1/8 of the depth of the joist. They should not be cut closer to the support than 0.07 times the span, nor further away than 0.25 (1/4) of the span.
G E N E R AL PLUM B IN G I N FO I HI P BOOK 2019-20
Span (L)
> REQUIREMENTS FOR NOTCHING TRADITIONAL JOISTS Drilled holes should be no greater in diameter than ¼ of the depth of the joist. They should be drilled on a neutral axis and should not be less than 3 diameters apart, measured from centre to centre. Drilled holes should be located in the area between 0.25 and 0.4 times the span of the joist from the support. See fig. 2 (right).
31
0.4 x L
Holes should be located in this zone and drilled at the neutral axis
0.25 x L
Depth of joist (D)
Maximum diameter of a hole = 0.25 x D Not less than 3 diameters apart centre to centre
Neutral axis of joist
FIGURE 2. REQUIREMENTS FOR DRILLING HOLES THROUGH TRADITIONAL JOISTS
> ENGINEERING JOISTS Buildings that incorporate timber ‘I’ joists (Engineering Joists) allow for more flexible drilling of holes for pipe work. ‘I’ joists incorporate 38mm knockouts (dependant upon the manufacturer), and also allow for larger holes to be drilled through the joists.
The same rules apply when drilling through ‘I’ joists as for drilling traditional joists where horizontal measurements between holes are concerned. However, as the strength of ‘I’ joists is in the flange (see fig. 3), these joists are not suitable for notching, as notching the flange will damage the structure of the joist which will have a detrimental effect on its strength. The size and positioning of holes drilled through ‘I’ Joists must be in accordance with fig. 3 (right).
Not less than 3 diameters apart centre to centre 38mm diameter knockouts are incorporated in TJI joists at approx 300mm centres
Flange
Web Flange
Additional holes can be cut but leave minimum 3mm of web at top and bottom
FIGURE 3. REQUIREMENTS FOR DRILLING HOLES THROUGH ENGINEERING (‘I’) JOISTS
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HIP BOOK 2019-20 I G E N E R AL PLUM B IN G IN FO
PIPEWORK / SUPPLY SYMBOLS Shown below are some of the most common pipework and supply symbols used within the plumbing industry.
1. Radiator
2. Three-Port Valve
3. Isolation Valve
4. Pipe above suspended ceiling
5. Circulating Pump
6. Pressure-Reducing Valve
7. Direction of Flow
8. Float-Operated Valve
9. Union
10. Flange
11. Capped End
12. Pressure-Relief Valve
33
BOILERS
Sponsored by
Continued >>
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HIP BOOK 2019-20 I B O IL E R S
WHY BOILER EFFICIENCY CAN AND MUST IMPROVE Good installation practice and the addition of Boiler Plus technologies are essential to optimise the energy efficiency of gas condensing boilers. Darren McMahon of Viessmann UK explains why this matters more now than ever before. > UNCOMFORTABLE TRUTHS Let’s start by facing up to a few uncomfortable truths. First: ultimately the days are numbered for gas condensing boilers because they burn the fossil fuels that legislators will outlaw. Second: gas condensing technology could be elbowed-out by regulators even sooner if the energy-saving benefits of Boiler Plus technologies aren’t realised or understood. Third: in an age when it has become allimportant to improve energy efficiency and reduce carbon emissions, it is unacceptable
that so many gas condensing boilers are underperforming because of widely varying installation practices. The government will this year consider options to take gas heating efficiency regulation further through a scheduled yearlong review of Boiler Plus and parallel review of Part L. This makes it imperative to get the benefits of Boiler Plus properly understood by gathering ‘before and after’ data which shows the real-world energy savings delivered by Boiler Plus measures. This would allow the current scheme to improve through further incremental improvements and better education on its benefits.
Continued >>
Next generation of gas condensing boilers Vitodens 200 series: new design â&#x20AC;&#x201C; timeless, modern, functional
Maximum reliability, highest efficiency - these are the features offered by the new gas condensing boilers from Viessmann. The new generation of products set standards in terms of design and operation - and thus offer unique advantages: + Particularly durable and efficient thanks to tried and tested Inox-Radial heat exchanger + New MatriX-Plus burner with highest modulation level of up to 1:17 for maximum flame stability + Automatic combustion control Lambda Pro Plus for all types of gas + New electronic platform with fluorescent lightguide + Wi-Fi inside for integrated Internet connection + Simple commissioning with new ViStart App + Reduced range of spare parts due to standardised components Discover the new generation of heating at viessmann.co.uk/vitodens Viessmann Limited | Hortonwood 30 | Telford TF1 7YP 01952 675000
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HIP BOOK 2019-20 I B O IL E R S
Many installers are conscientious, of course, but others are tempted to make time-saving shortcuts during installation and commissioning that compromise boiler efficiency – and all of us need reminding sometimes why best practice installation is so important.
> BUILDING REGULATIONS One of the problems is the Building Regulations, which demand the installation of condensing boilers but don’t go far enough to ensure they achieve optimal performance. The crucial point here is that the return water temperature needs to be at or below 57°C (dew point) for a condensing boiler to get the water vapour in the flue gas to condense. For this reason, the government’s Domestic Building Services Compliance Guide (DBSCG) recommends that heating systems with condensing boilers should be designed to have primary return water temperatures lower than 55°C – but these are only recommendations and therefore not enforced. This oversight is serious because many boilers operate with a flow temperature of around 80°C and a return
Installer Richard Gross of E&W Plumbing in Didcot explains the efficient running of a Viessmann Vitodens 100-W Combi boiler
temperature of around 70°C, which is too hot for condensation to occur. Consequently, only a small proportion of condensing boilers are actually condensing as they are designed to, and so operating at optimum efficiency. One solution to this problem is advanced controls, such as weather compensation, which enable the boiler to operate at a lower system temperature for a longer period, increasing condensing run time and system efficiency. This is why advanced controls are one of the energy efficiency measures recognised by the Boiler Plus regulations introduced in April 2018. Although Boiler Plus measures are currently only mandatory in England and with combi boilers, customers of all condensing boilers everywhere (and the environment) can and should benefit from their energy savings, and they’re worth having. This was demonstrated when Viessmann UK commissioned Salford University to independently research the reallife performance of boilers fitted with weather compensation. Energy savings were expected – determining the heating system’s energy usage with an outdoor weather sensor rather
B O IL E R S I HI P BOOK 2019-20
than an indoor thermostat allows the system to only use the energy that is required – but even so, the results were an eye-opener: immediate energy savings in excess of 7%.
> ENERGY SAVINGS Salford University’s researchers found that when the outside temperature is 3°C, weather compensation delivers energy savings of 15%; when the external temperature is 8°C, the energy savings are 31.3%; and when it’s 12°C outdoors, the savings are a whopping 45.1%. Savings are greatest when winters are mild, as is usually the case in the UK. This scientific data endorses anecdotal evidence from Viessmann customers that weather compensation alone is cutting boiler energy consumption by anything from 10% to 30%. Real-world experience confirms the findings of the Government’s BEIS department, that Boiler Plus technologies are worthwhile, but because BEIS’s calculations were based on the controversial SAP (Standard Assessment Procedure) system, Viessmann believes BEIS was forced to understate the extent of the savings.
It is vital that the governmentcommissioned review of Boiler Plus draws not only on theoretical data, and relies not only on theoretical calculations, but also takes account of the real-world energy savings being achieved. When the time is right, heating systems that don’t burn fossil fuels at source will be widely adopted and welcomed, but it’s crucial that reviewers and regulators don’t rush headlong into the future by losing sight of the common sense solution we already have. Gas-condensing boilers are a logical transition technology to the non-fossilfuelled future. To make this clear, Viessmann is appealing to all installers and apprentices who have retro-fitted Boiler Plus measures: please, please take a few moments when visiting customers to gather real life ‘before and after’ energyconsumption data. Viessmann intends to share this data with government – so installers have a chance here to influence future heating regulations with some realistic common sense.
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HIP BOOK 2019-20 I B O IL E R S
FUEL CELL The house of the future won’t just provide green electricity for electrical appliances and vehicles, it will also deliver heat from renewable energy sources. This transformation is already happening, with combined heat and power (CHP) systems based on fuel cells becoming an increasingly important technology. If you’re still in the industry in a few decades, it’s likely you won’t be working on the products you’re being trained on today.
> WHY FUEL CELL? Fuel cells have several benefits over conventional micro-CHP (mCHP) technologies used in residential properties. They operate at higher efficiencies than combustion engines and can convert the chemical energy in the fuel to electrical energy with efficiencies of up to 60%. They produce very little waste heat, which can be more easily used for space and DHW heating, thus enjoying up to 6,500 run hours per year. Fuel cells have no NOx emissions and are quiet during operation as they have fewer moving parts. The Viessmann Vitovalor PT2 makes use of this clean and futureproof technology. It combines heat and power generation on a very small footprint (0.72m² including an integrated 220-litre DHW cylinder) and offers higher electrical efficiency than other CHP solutions. This reduces the amount of heat extracted and makes it particularly suitable for new builds and renovations. With four heat outputs – 11, 19, 25 and 30kW – the Vitovalor PT2 provides enough heat for a large detached or semi-detached
home, while the electrical energy generated in a day (up to 16.5 kWh) is enough to charge an electric vehicle. Users save up to 30% on their total energy bills, or up to 60% on their electricity bills, protecting themselves against rising electricity prices. Fuel cell boilers are much simpler to install than heat pumps and the home’s radiators do not need changing. The Vitovalor’s A++ energy label rating also matches that of an efficient heat pump.
CIRCULATOR PUMPS
Sponsored by
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HIP BOOK 2019-20 I C IRC UL ATO R PUM P S
THE GRUNDFOS CIRCULATOR TEAM IS A We all rely on pumps to meet the ideal ambient temperature in our homes and with a life span of approximately 15 years, the decision made at the point of replacement is a very important one. It is therefore not surprising that the humble domestic circulator has been the focus of many upgrades over the years. These have come about because of a combination of engineering and technological advances as well as changes to legislation and an increasing focus on more energy efficient solutions. As a global pump manufacturer, Grundfos is aware that when it comes to choosing a
Today Grundfos offers a range of domestic circulators that are among the most advanced circulators available to the market. This makes them the ideal choice for a variety of domestic circulation heating systems, as they provide effective, reliable, energy efficient solutions.
GO Balance Alpha 3
replacement, it is frequently the case that the details are taken directly from the pump plate and an identical pump is requested, or if this has been discontinued, the closest alternative is sought. But is this the right way? At Grundfos, we have spent many years working to design a wide number of features into our range of domestic circulators that are engineered to meet the most energy efficient demands and offer many additional features and benefits.
PICK THE RIGHT TEAM
MEET THE NEW LINE UP Grundfos understand that for you to be successful, you need the best team behind you so we have again improved our domestic circulator line up. Replacing ALPHA2L, the new ALPHA1 delivers the highest efficiency on the market, whilst the new ALPHA3 delivers the same high efficiency but also includes wireless hydraulic balancing and set up direct to your smartphone, now without the need for a separate ALPHA Reader. (New ALPHA1 is also available as a stainless steel â&#x20AC;&#x153;Nâ&#x20AC;? version for DHW applications). Superseding the market leading UPS2, the new UPS3 is built on a platform proven in millions of boilers. UPS3 keeps features like manual deblocking, robust startup and ceramic shaft / bearings, but adds a new plug, increased efficiency and, allowing more fast, first time fixes, replaces many OEM boiler pumps. Just scan an old pump with the Grundfos GO Replace app to confirm if UPS3 can be used. www.grundfos.co.uk/newteam
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HIP BOOK 2019-20 I C IRC UL ATO R PUM P S
In 2018, we announced a new team line-up, and these new circulator family members have proven to be a great success. Among these improvements was the integration of wireless electronics into the ALPHA3, that allowed for their direct connection to a smartphone for hydraulic balancing and set up without a separate ALPHA Reader. Without wireless functions but with the same highest efficiency levels as the ALPHA3, the ALPHA1 is a new mid-priced pump. Last but definitely not least on the team sheet is the new star signing â&#x20AC;&#x201C; the UPS3. This circulator has maintained many of the features that we know have been very popular on previous models, while also adding diagnostics and the ability to simply replace many internal boiler pumps. Hereâ&#x20AC;&#x2122;s an overview and team guide to the current domestic circulator team:
> ALPHA3 15-50/60 The latest ALPHA3 uses the same high efficiency base as ALPHA1, but incorporates the wireless electronics needed for hydraulic balancing and monitoring, all without the need for a separate ALPHA Reader so it can
now connect directly to your smartphone via the Grundfos GO Balance and Grundfos GO Remote apps. These Grundfos ALPHA3 models joined the team as a new signing a few seasons ago and redefined what a small domestic circulator can do. Pumps from this family are filled with useful features and robust hardware. Additionally they raised the bar for efficiency and reliability in domestic circulators, even in the toughest systems. Plus, by following some easy steps, they offer the installer the ability to hydraulically balance a domestic heating system. In addition, the Grundfos ALPHA3 is today the most energy-efficient circulator in its class. It analyses the pattern of use and automatically adjusts the power output down to as little as 3W when the demand is low, offering a significant energy saving, when compared with a standard pump.
> ALPHA1 15-50/60 Pitching up and replacing the mid-range ALPHA2L, the ALPHA1 offers the highest efficiency on the market and the flexibility to cover 5m or 6m applications with one
C IRC UL ATO R PU M P S I HI P BOOK 2019-20
pump. The ALPHA1 can achieve the goal of reaching the highest possible energy savings in comparison to older technology fixed speed pumps. The reduction in power consumption is achieved by using permanent magnet motor technology and this power consumption can be as low as 5W. The variable speed modulating modes allow the pump to match its performance to the system requirements, helping to reduce noise when thermostatic valves are closing down. The ALPHA1 models are simple to install in new or existing systems and are 130mm between ports. Like the ALPHA3, the ALPHA1 also features an LCD energy display and comes with noise/ heat insulation shells as standard. There is also an ‘N’ stainless steel version available.
system installations but also inside many of the UK’s domestic boilers. Simply scan the old pump with the new Grundfos GO Replace smartphone app and it will tell you if the UPS3 is a compatible fit. This gives you the chance to fix even integrated pump issues in one visit, saving you time and your customer money. Additionally, this app can be used to check on replacements for OEM internal pumps, saving time and money by simply scanning the old pump using the Grundfos GO Replace app. This simple replacement recognition has proven to be a big hit with the many installers who are now using this tool.
> UPS3 15-50/65 Last season we were delighted to announce a brand-new team signing with the UPS3. This new player combines improved energy efficiency, an easier-to-wire plug and onboard diagnostics with stalwart features such as ceramic bearings and shafts, a manual deblocking port and robust start-up functionality. Built on a highly reliable platform that has been proven in millions of boilers, the new UPS3 improves on efficiency, head, diagnostics and fitting time. The clever design features don’t end there, as the new UPS3 can be used not only in
> ‘APPY DAYS Grundfos has a fantastic range of supporting apps designed to help you in your working life. These include the Grundfos GO Balance that will assist with hydraulically balancing a domestic heating system – without the need for a separate reader. The Grundfos GO Remote will help you to control your pumps and access a range of data. Getting hold of a specific internal OEM pump can add time, delays and cost to a job. In response, Grundfos has created the GO Replace, an app that uses a look-up database to confirm if the UPS3 will be a suitable replacement. Just scan the old pump and in seconds you’ll have the answer. All apps available on iOS and Android.
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HIP BOOK 2019-20 I C IRC UL ATO R PUM P S
GRUNDFOS FOR Grundfos for Installers is a one-stop-shop for installers and heating engineers that offers ready access to a range of useful pump related materials. Designed specifically to meet the needs of today’s plumbing aficionados, this portal offers access to the best tools and information from the Grundfos world to support you in your daily work.
On top of all these great elements, being part of the Grundfos for Installers club can also offer you some surprising added extras, aimed at helping you to maximise your business potential with both on and off-line support suggestions and ideas. These practical guides are available as animations and will help you to stand out from other similar organisations.
> LEARNING TOOLS Launched in 2016, it is under constant development and today offers a range of features and information to ensure it continues to meet your needs, including a range of digital tools, information on new products as well as access to the everpopular Grundfos ECADEMY learning platform that supports a wide range of product and industry-related topics, all delivered in bitesized modules. This internet-based learning tool assists in improving knowledge on pumps, their applications and the theory behind them, and is available 24/7. Its aim is to help keep pump professionals up-to-date on a range of industry-related topics including pump theory, circulator basics, shower pumps as well as product specific modules, all of which have been specifically-developed to assist industry professionals.
The Grundfos for Installers hub is ready to help you to fulfil a wide range of tasks as well as providing you with 24/7 assistance and some great hints and tips, all of which can be accessed from your computer, tablet or smartphone.
Next time you’re unsure about something pump related, come and pay us a visit on www.grundfos.co.uk/gfi because we’re on your side.
K AH OOT I HI P BOOK 2019-20
CIRCULATOR PUMPS 1) True or false: The circulating pump is generally installed on the flow pipe. 2) What are circulator pumps also known as?
a b c d
a b c d
It will break the pump It will generate noise It will generate heat It will burst the pipes
4) What is the recommended limited velocity for water through circulator pumps?
a b c d
Clutches Veined pumps Accelerators Centrifugal force pumps
3) Why should the water velocity not be too fast?
5) Why should circulator pumps be located to give positive pressure within a circuit?
1 m/s 1.4 m/s 1.8 m/s 2.2 m/s
This quiz is taken from Kahoot! You can play this and other fun quizzes to test your plumbing and heating knowledge at
a To reduce its noise output b To ensure water can be drawn into the pump c To reduce risk of breakage d To ensure no air is drawn into the system
6) Circulator pump energy efficiency is measured using an EEI rating, but what does EEI stand for?
a b c d
Energy efficiency identifier Energy efficiency index Efficiency equipment index Equipment energy index
Which of the following are circulators not used for?
Supplying water to radiators
Underfloor heating
Hot water circulation
Increasing water pressure in low mains pressure areas
hip-magazine.co.uk/learning-resources
45
THE TRADE TRUSTS WILO g D @ rew st St yle y sp les lu m bi n
D @ enn do is itl Ho ik ll ed in en gw bo or t
R @ yan rd M m ill ills s 88
B @ eck Be y B ck at y_ es BB Pl um b
Ja @ me pl s um La be wre rp nc ar e ts
Je @ rom he e at W in ill gb ia rig ms ht on
W @ ayn 2S e ta Ki rK rb irb y s
h
8 OUT OF 10 INSTALLERS CAN’T BE WRONG*
As pioneers of pumps and pumping systems, we take great care to ensure that our complex technology is not only reliable and efficient, but also simple and easy to install and use. Our pumps are tried, tested and trusted. That’s why trade installers are talking about Wilo. Check them out on social media, and join the conversation.
Tel. 01283 523000 | www.wilo.co.uk |
@WiloUK |
@wiloukltd
* According to Customer Satisfaction Survey 2017, carried out by GIM Ltd on Wilo customer data - 87.7% of Residential installers & 83.6% of Commercial installers stated that they would recommend Wilo to their colleagues.
CUSTOMER INTERACTION
Sponsored by
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HIP BOOK 2019-20 I C U S TO M E R IN T E R AC T IO N
FIVE FOR GROWING YOUR BUSINESS WITH GREAT CUSTOMER SERVICE For installers, good customer service can make all the difference when it comes to growing your business. Making an effort to go above and beyond to offer support before, during and after a job not only helps you retain customers but also attract new ones. In the digital age, customer service is becoming increasingly important as more and more customers choose their products and services based on online reviews. A negative review can have a real impact on your business and can turn people away. In contrast, a glowing review will help to set you and your business apart from others in the industry.
through the problem and let them know what they can do differently. This will not only show your customers that you care but will also position you as an expert and someone to turn to for advice, helping to build a strong relationship and putting you front-of-mind should they need a plumber or heating installer in the future.
On top of doing the best job possible, offering fantastic customer service is a great way to keep your customers happy and ensures that they post positive things online about your business. This in turn helps to guarantee future business growth as more people want to work with you. To help you out, we’ve provided some top tips for improving your customer service:
1
PUT YOUR CUSTOMERS’ INTERESTS FIRST
In order to build a relationship with a customer you need to have their best interests at heart. For example, rather than simply fixing their boiler, you should offer useful hints and advice to help them prevent future problems. Customers will really appreciate it if you take the time to talk them
“Offering fantastic customer service is a great way to keep your customers happy” Continued >>
WEâ&#x20AC;&#x2122;RE NOT RECOUPLING...
WEâ&#x20AC;&#x2122;RE LOOKING FOR PARTNERS
Become a Sentinel Certified Partner with our water treatment training courses Resources available for tutors and students Interactive learning of best practice Exclusive benefits for Partners
contact us to see how we can support your college or training centre:
training@sentinelprotects.com
Sentinel is a Gas Safe registered Company (Reg. No. 622185)
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HIP BOOK 2019-20 I C U S TO M E R IN T E R AC T IO N
2
KNOW YOUR PRODUCTS
In order to give the best advice to your customers, you need to have an extensive knowledge of the products you’re using. Today’s customers research many items online but as a professional, you can offer added value by providing additional information and advice on the best products to use. Some manufacturers offer free tools and training for installers to learn new skills and keep up-to-date on the latest products, helping you to impress your customers and making sure you can answer any questions confidently. Improving your knowledge of the products you’re using is also essential to guarantee you do the best job possible, which is obviously a must if you want happy customers!
you can. Obviously, you can’t reply if you’re on a job but try to make it as easy as possible for customers to contact you. As well as giving customers your phone number, set up a chat service on your website that has an automated response when you’re on a job so customers know you’re not ignoring them.
4
USE BOOKING APPS FOR APPOINTMENTS
No one likes waiting around for a package to arrive that doesn’t show up when it should. Customers don’t like waiting around for service appointments either. While having a list of customers waiting shows you’re doing a good job, the inability to manage a busy workload can lead to dissatisfaction and potentially a loss of business. One way to help with this is to use booking apps to allocate set amounts of time to customers. This helps you to stick to your schedule and avoid wasting customers’ time waiting around for you. It also helps to demonstrate yet again that you care about customers.
5
STAY CONNECTED THROUGH SOCIAL MEDIA
Social media is a brilliant way of staying in touch with your customers after a job. It’s important to continue offering great customer service even after you’ve completed the work, to help maintain your relationship and make
3
MAKE SURE YOU'RE AVAILABLE
In the modern world, we’re constantly connected. The internet gives us many different ways of getting in touch, making it easier than ever to get hold of people when you need them. As a result, customers now expect to get a response from you as soon as possible and if they can’t reach you, they’ll simply go elsewhere. With that in mind, it’s important to handle enquiries as quickly as
C U S TO M E R IN T E R AC T I ON I HI P BOOK 2019-20
sure they use you for future jobs. Rather than posting one-way updates, make an effort to engage with your audience and create conversation. Social media is also great for gaining customer feedback – you could run polls and surveys to find out what customers want and need from you.
“Social media is a brilliant way of staying in touch with your customers after a job”
Here are our top five small business apps that will help you to grow your business even further:
1
PAYPAL HERE
This app is great for making sure you get paid on time for jobs. It allows you to take payments on the go, track cash and cheque payments and issue invoices simply and securely on your mobile: https://itunes.apple.com/gb/app/paypalhere-point-of-sale/id505911015?mt=8
2 With a huge range of installers available online for customers to choose from, you need to find a way to stand out from the crowd. Improving your customer service is a simple and effective way to make sure you get noticed and become the go-to installer in your location. Follow these tips to help get people talking about your business positively both on and offline. Great customer service leads to good reviews and happy customers, who are likely to tell others how great you are, resulting in more business.
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QUICKBOOKS ACCOUNTING
This is another brilliant app for managing your cashflow - easily manage your business’s expenses, create invoices with invoice templates, and view your profit and loss: https://itunes.apple.com/gb/app/ quickbooks-accounting/id584606479?mt=8
3
GOOGLE MY BUSINESS
This app helps you to manage your online presence - update your business name, address and hours, manage and respond to customer reviews and get notifications when customers are talking about your business: https://itunes.apple.com/bt/app/google-mybusiness/id853371601?mt=8
4
GAS APP UK
This is a must-have for any gas engineer – it’s a one-stop shop for every information resource related to the day-to-day work of gas engineering: https://itunes.apple.com/gb/app/gas-appuk/id1033168436?mt=8
5
LOGO MAKER
Every good business needs a good brand. Create your brand logos, icons, symbols and posters in just a few clicks with this app: https://itunes.apple.com/gb/app/logomaker-create-a-design/id1143390028?mt=8
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HIP BOOK 2019-20 I C U S TO M E R IN T E R AC T IO N
IMPROVE YOUR KNOWLEDGE & IMPRESS YOUR CUSTOMERS WITH SENTINELâ&#x20AC;&#x2122;S TRAINING Sentinel provides regular training for installers and industry professionals across the UK. Training sessions are delivered by industry experts and cover a range of topics including best practice water treatment and in-depth training on the products you need. Our training sessions provide you with not only a comprehensive knowledge of Sentinel products, but also the skills to have informed sales conversations with your customers on the benefits of water treatment. You will get the chance to try new products before they are launched to market and after the training you will receive access to exclusive offers on Sentinel products, as well as sales tools and support across our social platforms.
Training locations include Warrington, Glasgow, Worcester, West Thurrock and Wakefield. As well as installers and industry experts, we also provide support specifically for colleges and tutors, helping them to teach students the essentials of water treatment.
On top of this, attendees who successfully complete the training will become Sentinel certified and receive our Certified Partner logo for business use, helping to further impress your customers.
> LOCATIONS The training sessions take place in a selection of locations across the UK, helping to minimise travel times and costs.
For more information about our training and to book your place on one of our courses, contact training@sentinelprotects.com
DRAINAGE
Sponsored by
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HIP BOOK 2019-20 I D R AIN AG E
DRAINAGE The world of residential drainage is mostly a hidden one. Boxed away in cupboards and beneath floors and plasterboard, it’s something the homeowner isn’t really aware of unless something goes wrong. But even though it’s hidden, the hard-working drainage system is a key part of a well-functioning home and it deserves some real consideration when it comes to installation and maintenance.
> WHAT DOES A WASTE SYSTEM DO? Generally speaking, a house’s waste drainage system will cover its sinks, baths and showers, and household appliances including the dishwasher and washing machine. So if it were to fail, the resulting leakage would have multiple consequences – from flooding the immediate space with foul water, to knocking a household essential out of action whilst the problem is resolved.
“…the hard-working drainage system is a key part of a well-functioning home…”
> CHOOSE YOUR PIPE AND FITTINGS There are multiple options for household waste and you can choose the system that best works for you and your project. ▸ POLYPROPYLENE PUSH-FIT SYSTEMS: Offer fast, secure and demountable joints. They are also much easier to install in spaces which are hard to access and manoeuver in. ▸ SOLVENT WELD ABS SYSTEMS: Offer permanent jointing and are particularly suited to areas where the system is exposed, such as where the system exits through an external wall or will be in a public area. ▸ UNIVERSAL COMPRESSION SYSTEMS: Can be used to join push-fit systems to solvent weld systems. This system can also be used to join onto legacy copper or lead piping. This is particularly useful when updating a section of a waste system or working on houses where multiple systems are already in place.
> WHAT’S INCLUDED IN A HOUSEHOLD WASTE SYSTEM? It’s best to view a household’s waste drainage as an interconnected system, made up of waste pipe, fittings and traps. Continued >>
What’s in it for you? Fit-Rite technology for easy fitting.
Polypipe understands the importance of making a job as simple as possible, thats why our new WP46 Trap has been engineered incorporating our unique Fit-Rite technology to help get the job done quickly. It’s easy to fit, easy to remove and is part of the only range of traps on the market with KitemarkTM Accreditation.
BS 3943 KM09979 BS EN
Over and above, it has to be274-1 Polypipe KM98694
BS EN 13476-2
To view the rest of our new and improved traps range, visit: KM13476
polypipe.com/overandabove BS EN 13476-3
•
New Fit-Rite technology for simple fitting and removability
•
New and improved finned seal for ease of installation
•
The only traps range on the market to be KitemarkedTM Accredited
•
Contains BioCote antimicrobial technology to combat odours
•
Exclusively endorsed product by Help for Heroes*.
*79p from the sale of the WP46 Trap will be contributed to Help for Heroes Trading Limited, which Gift Aids all of its taxable profits to Help for Heroes (Registered Charity Number 1120920).
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HIP BOOK 2019-20 I D R AIN AG E
> CHOOSE YOUR TRAP The choice of trap is down to finding the right product for the right installation. Each trap is designed to do a specific job in a specific place and it’s your job to play matchmaker. For example, a bottle trap is typically installed under a basin but manufacturers with comprehensive product ranges can offer you a standard bottle trap, one with an adjustable telescopic connection, one with an anti-syphon addition, or one with both. Then there are the appliance traps, with specific products for washing machines or dishwashers. There are hard-working multi-tasking kits which can provide waste drainage for sinks with multiple bowls. And there are new low level traps designed to sit neatly beneath shower trays and baths and solutions for wet rooms. There are even self-sealing valves which don’t rely on water levels to achieve an air tight seal – meaning you won’t run the risk of bad smells entering the building in low or no flow situations.
Look for a manufacturer that offers a wide range of traps so you get the right product every time.
> WHAT TO LOOK FOR IN A WASTE SYSTEM ▸ STANDARDS AND CERTIFICATION Choose a system which holds all of the relevant standards and certifications. Look for BBA Approvals and British Standards Institute (BSI) Kitemarks. Kitemarks are a trusted symbol of safe, reliable products. They are only awarded to companies which complete an initial quality assessment and undergo ongoing independent auditing to ensure products always meet the highest possible standards. Look for a manufacturer that offers all three types of waste pipe and fittings, in a choice of diameters and colours. If you’re based in the north of the UK, you’re far more likely to work on houses featuring push-fit systems, but in the south you’re more likely to encounter solvent weld systems.
D R AIN AGE I HI P BOOK 2019-20
▸ INSTALLATION BENEFITS
“Look for products which offer added benefits for you, the plumber”
Look for products which offer added benefits for you, the plumber, for example features which make installation easier or more secure. ▸ HOMEOWNER BENEFITS Wherever possible, look for products which offer added benefits for the homeowner too. This positions you as a professional with pride in choosing the best product for the job. This could be a low level bath trap to make the most of that tub the homeowner’s been eyeing up, or it could be a waste trap which prevents bad smells rising in to the property. ▸ ONGOING MAINTENANCE Look for products which offer you the confidence to fit and forget, which need little to no ongoing maintenance and have a long life expectancy.
> OVER AND ABOVE Finally, a real mark of quality is a product which offers all of the above and that little something more. Polypipe’s WP46 bottle trap is a Help for Heroes endorsed product, meaning 79p from the sale of every trap is donated to the charity. Every year, over 14,000 servicemen and women return to Civvy Street, with one in four forging a new career in construction. The funds will be used to support Help for Heroes initiatives, working with men and women living with injuries and illnesses sustained while serving in the British Armed Forces.
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HIP BOOK 2019-20 I D R AIN AG E
OVER AND ABOVE, IT HAS TO BE POLYPIPE In 2018, Polypipe launched a new and improved waste system which offers great features and benefits for plumbers and homeowners alike. The system is made up of seven new and improved waste traps and a new multi-layer waste pipe and enhanced fittings range.
> WHAT’S IN IT FOR YOU? Developed with the plumber in mind, the new traps feature finned seals, and improved threaded nuts for superb product integrity. The traps also include Polypipe’s brand new Fit-Rite technology. The Fit-Rite insertion aid helps guide the pipe into place, giving you the assurance that you’ve made a secure joint when you’re fitting in fiddly and hard-to-reach locations. Unlike other products, the Fit-Rite insertion aid is easily removable so when it’s not required, there’s no need for you to break out the stanley knife and cut it free. That means no more jagged edges that can potentially harm the pipe during installation. What’s more, our traps are stocked in plumbers’ merchants nationally, so you can find them when you need them. All of which gives you the confidence to fit and forget Polypipe waste products, and move on to your next job.
> WHAT’S IN IT FOR YOUR CUSTOMER? As an additional benefit for homeowners, we’ve added Biocote to our waste system.
By killing up to 99.99% of harmful bacteria, mould, fungi and viruses, Biocote significantly minimises the build-up of bio-film. This reduces unpleasant odours and blockages for the homeowner. This antimicrobial protection will remain active for the lifetime of the product, giving plumbers and homeowners added peace of mind.
> OVER AND ABOVE Feel good when buying Polypipe as 79p from the sale of each WP46 bottle trap goes straight to Help for Heroes.
Polypipe’s waste systems are the ONLY range on the market to incorporate antimicrobial technology, reducing odours and blockages through combatting the build-up of bio-film.
Polypipe’s are the ONLY traps on the market to hold a BSI Kitemark For more information visit polypipe.com
FLEXIBLE PLUMBING
Sponsored by
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HIP BOOK 2019-20 I FLEXIBLE PLUMBING
PLASTIC
THE MODERN SOLUTION TO HOT & COLD WATER SUPPLY Plastic push-fit plumbing systems for hot and cold water services were developed by Hep²O here in the UK during the late 1970s. Subsequent years have seen them steadily increase in popularity amongst professional plumbers and installers – largely as a result of a growth in awareness of the obvious benefits they offer. Plastic plumbing technology started to be taken seriously in the 1990s when availability became more widespread. A significant boost resulted from the uptake in underfloor heating systems which mainly utilise plastic pipework. Another important development in explaining the increased interest in plastic piping was the huge take-up of manufactured joists and I-beams for intermediate floors. In fact, it has been suggested that when it comes to fitting pipework through an I-beam floor, using plastic is around 15 times faster than using rigid metal!
> THE PRINCIPLE OF PUSH-FIT FITTINGS A number of different manufacturers’ systems are now available but they all share a similar operating principle: The pipe is cut to length with an appropriate pipe cutter and a pipe sleeve is inserted into the pipe end. This is an essential part of the technology as it keeps
Hep2O Polybutylene pipe comes off the coil straight. (Pictured here with less flexible PEX pipe)
the pipe end rigid and circular. The pipe is then pushed into the fitting, passing through a metal grab-ring and an O-ring. The grab-ring secures the pipe and prevents it ‘blowing out’ under pressure and the O-ring provides the leak-proof seal – and of course modern plastic fittings are equally effective when joining either copper or plastic pipe. Subsequent demounting is achieved by releasing the grab-ring and withdrawing the pipe.
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HIP BOOK 2019-20 I FLEXIBLE PLUMBING
Plastic push-fit systems are now commonly specified by RMI plumbers across a wide range of domestic and commercial applications. In fact they are so successful that 90% of all new houses constructed in recent years use plastic systems throughout their entire hot and cold water supply and central heating systems.
BENEFITS LOWER COST IN USE The reason for the growth in popularity of plastic systems lies in the impressive list of benefits they offer over the more traditional rigid systems:
1 Plastic pipe is very flexible and can be ‘cabled’ in a similar way to electrical wiring, thus cutting down on the number of joints required
2 Fewer joints means less risk from leaks
3 Jointing is quicker which means installation time is dramatically reduced More and more plumbers are recognising that the benefits of plastic push-fit systems lie not in a direct price comparison of components, but in the speed of installation.
4 There is no risk of fire because no open flame is used during installation and no Hot Permit to Work is required
5 Joints are easily demountable
6 All connections are made by hand no tools are required
7 No tools means much easier to install in confined spaces
8 Plastic systems are quick to install, whether it’s a complex cabling system or a simple appliance connection.
Most plastic push-fit systems can also be connected to copper pipework
FLEXIBLE PLUMBING I HI P BOOK 2019-20
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> EASIER INSTALLATION Recent research asked 1,059 experienced plumbers to estimate the time required to replace all the plumbing in an average bathroom with copper and then a second estimate using only plastic. The result is a six-hour (28%) time saving in favour of plastic. Therefore a normal 40-hour week for a bathroom installer using copper would reduce to 29 hours using plastic. Providing basic manufacturers’ rules are followed, plastic push-fit fittings are the easiest, quickest and most cost effective of all plumbing fittings to use. The only tool required to make joints is a specialist cutter for plastic pipe or a pipe slice for copper pipe. A hacksaw should never be used as any burrs on the pipe ends may damage the O-ring inside the fitting. They are also just as easy to demount – while different manufacturers have different demounting methods, they all share a common simplicity.
Plastic push-fit fittings are equally effective whether jointing plastic or copper pipe
With the appropriate pipe sleeve arrangement, plastic push-fit fittings can be used on copper or plastic pipe but not on chrome plated pipe as the chrome surface is too hard. To join chrome plated pipes, compression joints should be used.
> NEW DEVELOPMENTS The most significant development in plastic push-fit technology in recent years is Hep²O’s ‘Next Generation’ range of fittings, which was launched in November 2010 and features a number of new developments: The new fittings are slimmer in size and have a much sleeker and more stylish design, which means they now look a lot neater and less intrusive when placed in visible locations. Clearly, push-fit technology is continuing to move forward, largely driven by the same company that was so heavily involved in its original development back in the late 1970s.
1,059 plumbers estimated that an average bathroom would take six hours less to renovate if plastic fittings were used instead of copper.
For enquiries or to place an order contact 0844 856 5152, email info@hep2o.co.uk or visit hep2o.co.uk
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HIP BOOK 2019-20 I FLEXIBLE PLUMBING
PLASTIC PLUMBING FOR PROFESSIONAL USERS Hep²O is the UK’s premier flexible push-fit plastic plumbing system for domestic hot and cold water supply, including potable water and central heating. The Hep²O system is designed solely for professional users and is currently the most widely specified system in use here in the UK.
> THE SYSTEM The system comprises flexible plastic ‘straight coil’ polybutylene pipework connected to fittings that incorporate an integral push-fit mechanism, making jointing quick and simple.
Unlike other similar types of coiled plastic pipe, Hep²O pipe utilises ‘straight coil’ technology, which means the pipe does not return to its coiled state when uncoiled from the SmartPackTM dispensers. Instead, it remains straight but with no loss of flexibility, which makes it much easier to handle and ‘cable’ into position. The result is a lot fewer joints and a significantly faster, safer and more costeffective installation when compared to rigid plumbing pipe systems, such as copper.
HOT WATER CYLINDERS
Sponsored by
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HIP BOOK 2019-20 I HOT WATER CYLINDERS
WHEN TO USE A
Is this hot water system capable of meeting the demands it could face? That’s the crucial question you can ask yourself when working with your customers on adaptations, retrofits and extensions to their home. If the answer is ‘no’, it’s an opportunity for you to upgrade your customer to an unvented hot water cylinder. Combi boilers can be just the job for smaller homes with only one bathroom, but they’re often left lagging when using more than one hot water outlet at the same time. If your customer is adding a bathroom,
building an extension for a new utility room or a workshop with hot water, it could be time to consider adding an element of stored hot water to the system. It’s no good installing the most luxurious en-suite shower or beautiful new bathroom if your customer is left disappointed because the bath takes forever to fill or the shower becomes a trickle as soon as someone turns on the kitchen sink tap. That’s where hot water cylinders are the best product for the job. Whether it’s in a home with one bathroom and an en-suite, or in a multiple-occupancy home with four or five bathrooms, they can handle hot water being used simultaneously in multiple places throughout the home.
Hot Water Energy Storage Unvented Cylinders GB & NI
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or visit www.kingspan.com/gb/KIN-Students
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HIP BOOK 2019-20 I HOT WATER CYLINDERS
CHOOSING THE RIGHT HOT WATER CYLINDER > CYLINDER SELECTION GUIDE FOR INSTALLERS There are four key steps in choosing the right hot water cylinder to meet the needs of your customer and their household hot water usage. Following this simple guide will help you select the best type and size of cylinder for their needs. This guide is aimed at professionally trained and qualified installers.
STEP 1: IDENTIFY THE CYLINDER TYPE NEEDED FOR THE SYSTEM â&#x20AC;&#x201C; VENTED OR UNVENTED? > VENTED CYLINDERS Vented cylinders were the traditional way to supply hot water in most British homes between the 1940s and 1990s. A vented cylinder gets its cold-water feed from a header tank, usually located in the loft. It then uses gravity to feed the cylinder with its water supply, as opposed to being fed directly by the cold mains. Relatively speaking, vented cylinders offer poor performance in terms of water pressure. If youâ&#x20AC;&#x2122;re looking to replace an old vented cylinder that has failed, a like-for-like replacement with another vented cylinder will provide the easiest and cheapest way of getting the hot water back up and running quickly and with the least disruption.
> UNVENTED CYLINDERS Unvented cylinders use the mains cold-water supply and not a cold tank in the loft. This allows them to provide high flow rates and mains pressure hot water (regulated to 3bar) for the fast filling of baths and powerful showers. Unvented cylinders are ideal for homes with multiple bathrooms or where the home has both a kitchen and utility room, as they can support multiple hot water outlets at the same time. Modern unvented cylinders are very well insulated for minimum heat loss and come in a protective casing to give an aesthetically pleasing appearance.
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HOT WATER CYLINDERS I HI P BOOK 2019-20
> THERMAL STORES
STEP 2:
When you’re assessing a home’s current hot water system, you may also come across a thermal store. Before unvented cylinders were developed, if you wanted mains pressure hot water, you would need a thermal store.
SPECIFYING THE CYLINDER DEPENDING ON ITS HEAT SOURCE
As the name suggests, a thermal store enables water to be stored at a very high temperature and uses that stored water to heat the mains pressure cold water. This is passed through the cylinder’s heat exchanger – essentially working in reverse to a traditional cylinder – with the heat exchanger taking heat out of the cylinder instead of putting it in. Thermal stores integrate well into systems with multiple heat sources and where the heat source is unregulated, for example a solid fuel wood burner.
Once you’ve decided whether the house needs a vented or unvented cylinder or a thermal store, the next step is to confirm the heat source and what that means for the type of cylinder you need.
> IMMERSION HEATER USING ELECTRICITY When the only option for the property is to heat the cylinder electrically through an immersion heater, you need to select a ‘direct’ cylinder.
> GAS OR OIL BOILER When your customer has a conventional boiler as a heat source, you need to select an ‘indirect’ cylinder.
> RENEWABLE ENERGY – SOLAR THERMAL OR HEAT PUMP When the property has rentable heat sources available, you need to select either a ‘solar indirect’ or ‘heat pump’ cylinder. Solar indirect cylinders feature two heat exchanger coils – one for connecting to the solar heat source and the other for connecting to a conventional boiler for when insufficient solar energy is available.
> SOLID FUEL, AGA OR OTHER UNREGULATED HEAT SOURCE When dealing with any unregulated heat source or when there are multiple heat sources available, a thermal store will usually provide the best solution.
Continued >>
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HIP BOOK 2019-20 I HOT WATER CYLINDERS
STEP 3:
STEP 4:
WHAT SIZE CYLINDER DO YOU NEED?
OTHER KEY INSTALLATION CONSIDERATIONS
When choosing the cylinder capacity for your customers’ home, you should always look to future-proof the installation by considering any likely change in their hot water needs. For example, if you know they have a growing family, or intend to add an additional en-suite bathroom. For those not familiar with hot water storage, it is important to remember it is usually held at about 60°C, but is intended to be mixed with cold water down to a usable temperature. A bath using 100 litres of hot water at 40°C actually only equates to 60 litres at 60°C. A shower can use 18 litres of hot water per minute at 40°C, which is only 11 litres at 60°C. The following average consumption levels of hot water (40°C) per person per day can be used as a guide: ▸ Low consumption = 20-30 litres ▸ Average consumption = 30-50 litres ▸ High consumption = 50-70 litres Old British Standards recommend the following, but do not fully consider the number of users: HOT WATER DEMAND
1 standard bath or shower
BEDROOMS
INDIRECT CYLINDER CAPACITY (LITRES)
DIRECT CYLINDER CAPACITY (LITRES)
Bedsit / 1 bed
90 / 120
120 / 150
2-3 bed
120
180
3-4 bed
150
210
2-3 bed
120
210
3-4 bed
150
210
1 standard bath
1 bath and en-suite
2 standard baths
3 bathrooms
2-3 bed
150
210
3-4 bed
150
210
4-5 bed
180
250
2-3 bed
180
210
3-4 bed
180
250
4-5 bed
210
250
3-4 bed
250
300
4-5 bed
250
300
5-6 bed
300
300
In addition to the type of cylinder and its capacity, installers also need to consider any physical restrictions that may apply. Examples include the amount of available space in the airing cupboard, any narrow loft hatches you need to get the cylinder through and installation time.
> SLIMLINE CYLINDERS Slimline cylinders allow you to get through narrow loft hatches or fit the cylinder in a tight airing cupboard. You will be compromising on the cylinder’s energy efficiency slightly, as tall cylinders such as these lose more heat than shorter, fatter cylinders.
> HORIZONTAL CYLINDERS A horizontal cylinder allows you to maintain cylinder capacity in situations where height restrictions apply. But be aware that horizontal cylinders are marginally less energy efficient, with slightly higher heat loss.
> BUBBLE-TOP CYLINDERS All unvented cylinders, being a sealed system, need some form of thermal expansion control. Cylinders using internal thermal expansion control (bubble-top cylinders) can eliminate the need for an external expansion vessel, saving space and providing an average of 14% more hot water output. Bubble-top cylinders are quicker and easier to install and offer slightly improved system reliability.
> PRE-PLUMB CYLINDERS With a large proportion of the plumbing work already done at the factory, a pre-plumb cylinder can cut on-site installation time by around 70%. On installations using multiple cylinders, pre-plumb cylinders help ensure consistency from one installation to the next.
LEAK DETECTION SYSTEMS
Sponsored by
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HIP BOOK 2019-20 I LEAK DETECTION SYSTEMS
GROHE
GUARD
&
GROHE Sense and Sense Guard is a smart water sensor and controller system which detects flooding, frost risk, micro leakages and pipe breaks as well as tracking room temperature and humidity. In the event any issues are detected, the user is alerted via an app enabling them to take action quickly, and if needed, switch off the mains water supply with just the tap of a button from their phone. The GROHE Ondus app has been designed to help keep tabs on how much water is being consumed in the home and which appliances are guzzling not only water, but potentially unnecessary costs too. By cleverly using information from the Sense and Sense Guard, homeowners can track their water consumption, which may also help identify seemingly minor but costly dripping taps or microleaks that can be fixed quickly before they become a bigger problem. At the end of this year, GROHE will introduce the next generation of Sense products that add new features to the portfolio. All new additions to the GROHE Sense range will be able to connect and interact with each other as a compatible ecosystem and will be automatically connected with GROHE Sense
Guard, meaning that the Sense water sensors can switch off Sense Guard even when there is no WLAN connection. GROHE Sense Flex will see the sensors equipped with a sensor cable that can detect leaking water along its entire length, meaning damage can be detected even earlier. GROHE Sense Plus offers sensors complete with sensor cables that are powered by a power supply unit, allowing precise temperature and humidity measurement data to be transmitted to the new GROHE Sense App in real time.
Meanwhile, Sense Guard Pro has the ability to monitor multi-family properties such as apartments and communal living spaces, which sees water security entering the residential property market for the first time. The new innovation will enable landlords, housing associations and tenants to be able to monitor and track water usage and potential flood activity within each individual property.
BEFORE A DRIP BECOMES A FLOOD. DETECT TO TAKE CARE WITH GROHE SENSE. The new GROHE Sense monitors humidity and temperature, detects leaks and instantly alerts you. grohe.co.uk
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HIP BOOK 2019-20 I LEAK DETECTION SYSTEMS
THE LEAK PREVENTION INDUSTRY AND WHAT LIES AHEAD FOR THE FUTURE Smart thermostats are heating up in the consumer market, with more and more installers being called upon to fit these systems in residential properties. However, the smart home market offers far more opportunities for plumbers and installers than just heating controls. > HOME MANAGEMENT Just as intelligent security alarms and cameras are emerging on the market, so too is a new area of home management; water security systems. It is well worth encouraging customers to invest in a system that protects their home against the perils of water damage, which can often cost thousands of pounds in damage. GROHE conducted a Water Security Survey in 2017 which produced some staggering results and highlights just how much of a necessity water security devices are for UK homes.
> DID YOU KNOW?
1 2 3
More than half of homes in Europe have already experienced water damage in their homes once, and shockingly, 93% of these cases were preventable.
Burst pipes and water penetrating through the roof are the most common causes of water damage throughout Europe.
According to the Association of British Insurers (ABI), the trade body for the insurance industry, insurers pay out around £2.5 million every day to customers who’ve made ‘escape of water’ claims on their home insurance. While many of these claims have been recorded for burst pipe damage in the winter, often poorly-installed washing machines and dishwashers can result in leaks, as can water seeping out from under the bath or shower, or from storage tanks in the loft.
4 5
As many as 22% of water damage cases throughout Europe can take a few days to be detected. On average, only 50% of damages are detected immediately. 48% of people were not reimbursed for the water damage they incurred.
LEAK DETECTION SYSTEMS I HI P BOOK 2019-20
â&#x20AC;&#x153;The system monitors and detect leaks, burst pipes and other causes of water damageâ&#x20AC;?
A growing number of homes are investing in smart-home devices to help make their lives easier and more convenient and there is lots of scope for installers to upsell intelligent solutions like water security systems to their customers. Results from the GROHE Survey in 2017 showed that 67% of people interviewed would consider buying an early detection system for their homes, yet only one in four were aware that water damage warning systems exist. Therefore, there is an excellent opportunity for installers to tap into this new territory and present a new and affordable product solution to homeowners that will provide them with peace of mind for years to come. Systems like the GROHE Sense and Sense Guard are easy to install with plenty of online
materials and training resources to provide installers with additional support when installing these products for the first time. Not only does the system monitor and detect leaks, burst pipes and other causes of water damage with the option to immediately switch off the mains water pipe via a mobile phone, it also enables homeowners to get more switched-on to how much water they are consuming in their home by seeing real-time data on the GROHE Sense app. They can become more eco-aware as homeowners as well as spot potential micro leaks in appliances that are guzzling excess amounts of water and get them fixed before they become bigger problems.
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WHAT’S NEXT FOR LEAK PREVENTION In the future, there could be increasing opportunities in this sector for installers.
“Investing time in GROHE’s training to become a water expert could really future-proof your professional career”
GROHE is exploring partnerships with housing associations and insurance companies across many countries in Europe and soon, this could be a reality for the UK too. With more transparent use of water consumption for both tenants and landlords and the possibility of reduced premiums for homeowners, installations of GROHE Sense and Sense Guard could see exponential growth in the next few years. That’s why investing time in GROHE’s training to become a water expert could really future-proof your professional career and business and give you additional expertise amongst local competition. For more information visit www.grohe.co.uk
MACERATORS
Sponsored by
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HIP BOOK 2019-20 I MACERATORS
& LIFTING STATIONS The macerator was introduced into the UK by Saniflo 40 years ago. The range has since grown from a single product to a range of 37 pumps and lifting stations, each designed to get waste from places previously thought inaccessible. Whether it is a domestic or commercial space, a loft conversion or a basement, Saniflo can provide a solution.
TERMINOLOGY > MACERATOR Invented to take waste away from situations where gravity drainage canâ&#x20AC;&#x2122;t, a macerator is a pump featuring a cutting blade that grinds up solid waste into a pulp for discharge through small bore pipework to a drain pipe. Macerators generally fit to the back of a toilet pan and, dependant on model, can take waste from either a single WC or a combination of WC, basin, bidet and shower depending on the nature of the installation.
> PUMPS Units that discharge grey wastewater from sinks, dishwashers, showers, washing machines, wine coolers, ice machines etc by pumping it out through small bore pipework.
> LIFTING STATION Lifting stations are pumps that are used when waste needs to travel upwards â&#x20AC;&#x201C; i.e. lifted away. They can be used for grey or black waste and can be specified with either macerator blades or a vortex system. Lifting stations can be floor standing or underground.
Sanivite + Sanitop Up
Sanicubic 2 Pro
Caveat: Terminology can vary by manufacturer. Always check the product description and specification when deciding which product to use. Continued >>
FORTY YEARS ON… AND STILL READY TO TAKE ON ANYTHING.
From attic en-suites to tight-fit utility rooms, you’ll always find a way with Saniflo. Over the last forty years, we’ve been constantly enhancing our extensive product range with clever innovations, like easyaccess panels and vibration-reducing suspension. So you know you can still count on us to ‘get it done’ whatever ‘it’ may be. Anything’s possible. Visit saniflo.co.uk to see how.
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> DID YOU KNOW?
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According to UK Building Regulations, Part G4, macerators may only be used in a dwelling where there is access to a gravity discharging toilet. This is in case there is a power failure to the building, as the macerators will not work and the regulations say that a toilet must still be available.
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Due to back-flow issues, the UK Water Byelaws dictate that if you have a complete bathroom that needs pumping, including a bath, shower, toilet and wash basin, the bath must be pumped separately using a grey water pump and the toilet, wash basin and shower must be connected separately to a macerator.
DOESN'T FIT ALL No two jobs are ever the same so it is important to match the right product to the job. Over the last 40 years – since the introduction of the macerator into the UK – the range of products has grown and today there are many different pumps available; for single WCs, and WC and basin, through to products with multiple connections for a full en-suite, laundry or kitchen in domestic residences. Larger pumps can discharge waste from a multi-storey building, a site with multiple smaller buildings or a large single storey building. These are mainly destined for the commercial sector, which naturally has a much higher footfall and therefore these pumps are designed to withstand heavy usage. Many have twin pumps to ensure continuity of service in a busy environment. In the case of one pump failing, the other will assume its duties until the issue is resolved. Many of these larger pumps have alarms for early notification of problems.
“There are pumps available for single WCs through to products with multiple connections”
Sanicubic 2 Pro with alarm
MACERATORS I HI P BOOK 2019-20
COMMON QUESTIONS ABOUT MACERATORS Q: Are macerators, pumps and lifting stations noisy? A: No louder than a toilet flushing. Noise emissions vary from one installation to another depending on the surroundings – size/shape of room, floor coverings etc. Correct installation will minimise unnecessary noise. For example: ▸ Ensure no direct contact between macerator and wall ▸ Place anti-vibration pads under the tank ▸ Mount the piping at intervals ▸ If required place a further layer of sound insulation between the macerator and the floor and/or wall Q: Are macerators IP rated? A: Ingress Protection ratings are used to explain levels of sealing effectiveness against dust, dirt and moisture. Domestic macerators are rated IP44 which means they have adequate protection in damp, steamy conditions. Larger macerators, pumps and lifting stations are rated to IP67 offering protection against temporary immersion in water. IP68 is given to units that are installed in areas such as cool, damp basements and designed to withstand continuous submersion in water. Q: Is water temperature important when specifying a macerator? A: This is application-dependant. If a macerator is simply attached to a toilet or to a combination of toilet, basin and shower, the ability to handle higher water
temperatures is not important. Waste water temperature is unlikely to exceed 35°C for any period longer than a few seconds. Most macerators have a working waste water temperature of 35°C. If you’re using a pump with a washing machine or dishwasher, then the waste water temperature requirements can be higher. Remember that water has normally been cooled before it leaves a washing machine and enters the pump. In a café or restaurant, even hotter water will be required sporadically to discharge dirty, soapy or greasy water. Q: How does a macerator get rid of solid waste? A: A macerator pump uses a blade to reduce waste to a liquid form and then discharges it via small-bore pipework to a soil stack or sewer. Domestic pumps tend to feature a two-bladed cutter. A commercial lifting station features a more durable cutter blade system. The option of a Vortex system eliminates the need to macerate by creating a circular churning motion to reduce and suck up the waste. Q: How far away can a macerator pump to? A: For each job, it is important to work out how far away the mains drain or sewer is from the macerator installation point before selecting the appropriate macerator. Manufacturer’s technical literature will have full information on maximum vertical and horizontal pumping distances for every product. The figure required is the combination of both.
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â&#x20AC;&#x201C; MARKET LEADER FOR 40 YEARS With the widest range of products on the market, Saniflo has been a leading name in the plumbing sector since the introduction of its first product back in 1979. > RANGE OF PRODUCTS The range of products for the domestic market has increased in line with trends for bathroom sanitaryware. Traditional macerators such as the Sanitop Up sit behind a WC or behind a de-mountable panel. However, the popularity of wall-hung and back-to-wall sanitaryware has led to the development of specific products including the Sanipack Pro Up. This slimline macerator can be concealed behind fitted furniture, while the Saniwall Pro Up has a built-in frame designed for location behind a wall or furniture.
Saniwall Pro Up
Sanislim
If a macerator cannot be concealed, the super compact Sanislim needs just 145mm depth behind the WC and also takes waste from a shower and basin. For conversions such as cupboards under the stairs, the Sanicompact is a WC with integrated macerator, which requires no cistern.
MACERATORS I HI P BOOK 2019-20
The Sanifos
The latest developments in Saniflo’s commercial product range include the introduction of the largest floor-standing lifting station – the Sanicubic 2XL – and the Sanifos range, which is designed to be sited outside and underground.
> SANIFOS RANGE
> THE SANICUBIC 2XL
Offers the option of a macerator or a vortex system and is used where drainage is too low for a sewer or surface-mounted pumping station. Both single and three phase options are available and these units can be used to pump residential and industrial waste.
Is available in single and three-phase versions and features a vortex pump. It is ideal for commercial premises and has an alarm plus two easily removable motors for servicing.
For more information visit www.saniflo.co.uk
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SOLOLIFT2 â&#x20AC;&#x201C; SEE THE BENEFITS OF INNOVATION External pressure switch, outside the tank and isolating all moving wastewater.
Lift out motor for easy access servicing.
Hardened steel cutter, based on industrial technology for maximum durability.
Adaptable connections, ensuring maximum flexibility and easy replacement of other models and brands.
Practical, accessible service drain, so the appliance does not need removing to drain the tank.
Reliable welded tank, eliminates the risk of leakage if a system blockage occurs.
Designed to directly address traditional installation, reliability and service issues, the Grundfos SOLOLIFT2 range takes macerator innovation to a new level. For more information, please visit www.grundfos.co.uk
MERCHANTS
Sponsored by
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MORE
FROM MERCHANTS For plumbing and heating installers, choosing the right merchant can make a huge difference to their work and business. But those new to the industry may be unaware of the additional offerings available to them through their local trade counter.
“Branch staff are ideally placed to provide guidance and advice”
Due to a merchant’s unique position as a supplier of a range of different manufacturers’ products, branch staff are ideally placed to provide guidance and advice on products and installations. This position also means merchants have a key role in helping customers stay up-to-date with legislative changes and evolving technologies – for example, many merchants provide
installer training courses and host trade days. The quality of service also depends on the merchant’s ability to offer high quality products that are available when they are needed, a fast service, knowledgeable staff and value for money. As such, this forms the basis of the Graham Plumbers’ Merchant pledge to customers.
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> YOU GET THE PRODUCTS YOU’RE AFTER Product availability is one of the main reasons why customers choose a merchant and so Graham constantly analyses the requirements at a national, regional and local level, with regional differences and seasonality taken into account, to get the stock profile of each branch right. Graham prides itself on its product offering and strong relationships with suppliers, which ensures in-demand items are always in stock. If an item from Graham’s Always Available range is out of stock, the customer will receive a £10 voucher to spend on a future purchase. Not only do merchants offer the chance to purchase all necessary products under one roof, but by using a merchant, installers can also ensure that they are only purchasing genuine parts and spares from reputable manufacturers. It is not always easy to tell a non-genuine product, especially when purchasing online. While it can be tempting to consider a low-cost alternative from an unfamiliar supplier, the use of non-genuine parts can present a serious risk, not only to the customer’s safety but also to an installer’s reputation. When purchasing these parts, there is no guarantee of the materials used or the overall quality of the product and there is no support available if something goes wrong. The best way to ensure the quality of the products is to use only reputable merchants who stock directly from manufacturers.
> YOU GET SORTED FAST For installers, any unnecessary time spent getting the parts and materials they need is time that can’t be spent on work that will earn them money. Choosing a merchant that can streamline the process is therefore important.
Good merchants can also often provide delivery direct to site or to a customer’s home if necessary, saving the installer valuable time collecting the products from store. Part of Graham’s promise is to ensure customers have their queries and orders ‘sorted fast’ and it selects its suppliers accordingly.
> YOU TALK TO PEOPLE IN THE KNOW Merchants can be especially valuable to an installer with regards to their product knowledge and know-how and are happy to provide support, expertise and advice to installers. Graham works closely with its suppliers to ensure its staff are trained across all product ranges. Likewise, it is vital that installers keep up to speed with current legislation, technological advancements and best practice. For installers looking for assistance in any of these areas, a merchant is an ideal place to start, with specially trained staff on hand to provide technical support, product advice and assistance with planning and installation. Free manufacturer courses and product training are also available for installers to keep their knowledge up-to-date. As well as covering stocked products, training can also cover current trends and market drivers such as renewable technology and smart controls.
“Free manufacturer courses and product training are available for installers”
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> YOU ALWAYS GET YOUR MONEYâ&#x20AC;&#x2122;S WORTH Value for money is also an important factor, so installers should look for competitive pricing and great value deals on products and tools. In recent years, customers have fallen out of love with the traditional merchants pricing structure and are increasingly looking for consistent pricing rather than spending their time negotiating deals. Graham has introduced a fixed price range that includes products from across bathrooms, heating and plumbing, tools, commercial products and smart technology. A quarterly Trade Saver brochure has also been launched, updated every three months and giving the fixed prices of the most popular lines.
There are also brochures, guides and online resources designed specifically as sales tools for installers. For new as well as experienced installers, it is important to remember the advantages of using a specialist merchant for support and advice to help ensure work completed is compliant and products are fit for purpose, so installers can give their customers the best service possible and grow their businesses. With additional benefits like competitive pricing, speed-focused delivery and free installer training, merchants represent a unique and valuable resource to those in the industry. For more information or to find your nearest branch, visit www.grahamplumbersmerchant.co.uk
Graham has also added a No Fuss Free Returns policy (T&Cs apply) on its range of 30,000 fixed-price products. Customers can return any unwanted goods completely free and without question, providing they are in a good condition and that they have the original invoice.
> YOU GET HELP ADVISING CUSTOMERS Merchants have a wealth of resources available to help installers advise their customers on the products that are right for them. Where merchants have onsite showrooms, installers can make use of these facilities to introduce their customers to the products on offer. Graham is constantly reviewing and refurbishing its bathroom showrooms to reflect the current interior design trends. The showrooms also offer a full in-house bathroom design service and 3D CAD drawings to enable installersâ&#x20AC;&#x2122; customers to envisage their bathroom plan.
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AT YOUR
IMPROVING THE CUSTOMER EXPERIENCE As a result of its extensive, ongoing customer research, Graham Plumbers’ Merchant is improving its customer experience – listening to and incorporating customer suggestions with regards to staffing, pricing and training. The first stage of the process was a series of focus groups across the country with installers, to understand their perception of the brand and what they would like from their local merchant. This was followed by an online survey sent to Graham branch managers and showroom colleagues. The next step was to launch Tell Graham towards the end of 2018. This scheme is designed to achieve ongoing customer feedback and improves on Graham’s previous telephone survey approach to monitoring customer satisfaction. The online survey gives customers the opportunity to answer simple questions about their experience and rate the service they receive from their local branch.
for customers alongside the all-important product training. Stock profiling has also been reviewed and where other merchants might be destocking and relying on next day delivery, Graham is increasing stock in line with local demand at each branch. Alongside its ongoing showroom refurbishments and new branch openings, this continued focus on enhancing customer experience is part of Graham’s wider strategy to solidify its standing as a national business with a local flair.
Customers are either sent an email inviting them to complete the survey or they can pick up a Tellgraham.com invitation card from the trade counter when they visit their local branch. All showroom and trade customers who complete the survey and leave feedback are automatically entered into a monthly prize draw. In response to the feedback received, Graham has already increased staffing at popular times. It has also shifted the focus of its staff training to include more on how they can provide the best possible service
For more information please visit www.grahamplumbersmerchant.co.uk
PLUMBING TOOLS
Sponsored by
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HIP BOOK 2019-20 I PLUMBING TOOLS
THE INSPECTION OF SMALL DRAIN LINES SERVICE RIGHT ON THE SPOT WITH THE VIDEO INSPECTION SYSTEM
Even routine jobs may conceal unpredictable issues which extend work times for the plumber and pose an inconvenience for their customers. A blockage, for example, indicates a probable pipe breakage of which the full-blown effects become evident once the obstruction has been removed. The significance of such warning signs can be assessed with the aid of the video inspection camera system.
> WHEN IS VIDEO INSPECTION A GOOD IDEA? When re-laying the drains of a home, using this equipment on the pipes and storing the video recorded enables you to prove, in the event of a complaint, that the job was done properly. This is useful, especially when the drains are installed prior to other jobs during which paints or debris, caused by accidents or negligence, might enter. After the video inspection job is done, a report can be sent to the customer. < Image 1
Inconvenience can be reduced even further by combining the camera with a locator.
This locator will pinpoint the exact location where the pipe needs repair, avoiding unnecessary additional construction works or even accidental damage to the piping.
> THE PRODUCT The photographs over the page illustrate the use of the RIDGIDÂŽ SeeSnakeÂŽ microDrainTM Inspection System, which is a portable pipe inspection diagnostic reel and camera with a 20m push cable, combined with a hand-held RIDGID (www.RIDGID.com) micro CA-300 Digital Inspection Camera monitor with a 3.5 inch colour LCD screen. The product range includes different versions of reels, depending mainly on the push cable length and camera diameter. The pushrod inner drum is removable and interchangeable and is compatible with all other SeeSnake, microReel or nanoReel models. There is no risk of rust or accidental breaks as there are no weld lines.
Image 2 > Continued >>
RIDGID C-STLYE CLOSE QUARTERS COPPER TUBING CUTTER Cut 15/22 or 28 mm with the unique “quick size change” feature
Follow FollowRIDGID RIDGIDEurope Europeon on Facebook Twitter Facebook and Twitter to to find findexclusive exclusiveupdates updates on on trends, trends, tips tips and and tools! tools!
“Everybody knows that a workman is only as good as his tools. So I like to use brands that I’ve had a good experience with and I can rely on, and as far as I’m concerned, RIDGID fits the bill perfectly. Our relationship has only got better over the years.” Dirk Peytier – Owner of Plumbing Company & National Chairman of the Trade Federation for Central Heating, Sanitary & Air-conditioning Installers & Affiliated Trades Bruxelles.
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Drain lines from 32 to 100 millimetres can be easily inspected with the SeeSnake microDrain inspection system. The camera can pass multiple turns and 90-degree bends from 40 millimetres upwards with no need to dismantle them. The RIDGID Navitrack Scout® locator is able to trace the pipeline and precisely detect the signal of a sondes (transmitter) to see where assessment or service is needed inside the pipe. The SeeSnake HQ software, which comes with the SeeSnake equipment and which can be updated free of charge, enables data to be monitored and managed right on the work site by connecting the equipment to a PC. Reports, which can include confidential remarks – not visible to the customer, can then be exported to a CD or USB memory stick. The 235MB internal memory can store over 2,000 photographs. Images and videos can be stored on the included 4GB SD card that comes with the micro CA-300 camera and transferred via the USB port to a computer.
USING THE The RIDGID micro CA-300 Inspection Camera and its case (image 1 on page 98).
1
The push cable of the SeeSnake microDrain reel, shown in the photo, is 20 metres long. It can inspect from 32 to 100mm in diameter (image 2 on page 98).
2
The monitor’s menu can be used to rotate the image into the best position for the inspection job.
3
> ADVICE FOR THE PLUMBER Before using the equipment, make sure the customer has not attempted to remove obstructions with hydrochloric acid. Any residues of this substance inside pipes might seriously damage the video inspection system. If hydrochloric acid has been used, remove the blockage with a pipe cleaning hose, run water through the pipe and then perform the video inspection: this procedure enables you to check the obstruction’s causes and the condition of the pipes. Also make sure that the camera diameter is compatible with that of the pipe to be inspected. For example, if the minimum siphon diameter is 40 millimetres, the camera will be able to enter a pipe even of 32 millimetres, but it will get stuck from the first turn. To prevent damage to the drain lines and the equipment, first find out the minimum and maximum diameters and then use the appropriate reel. Also refer to the operator’s manual to comply with all the parameters described for a well done job.
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Using the arrow keys, the image can be enlarged as required for optimal viewing. In the most complex situations, the Navitrack Scout locator helps to identify the exact point where the camera is located.
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EQUIPMENT By moving the locator over the ground, the display shows information about the maximum signal strength, the equipmentâ&#x20AC;&#x2122;s degree of perpendicularity to the line on the screen, the depth and the battery level.
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The range includes three different types of reels, chosen to suit the size of the pipe to be inspected.
The display shows when the equipment has detected an obstruction in a water pipe.
12
The camera monitor has a headset with an integrated microphone for recording audio commentaries on the videos.
Videos or photographs can be reviewed right after they were made. The SeeSnake HQ software, supplied with any SeeSnake equipment, facilities the management and editing of images and video reports. For better management and cleaner work, SeeSnake microReel, microDrain and nanoReel drums are interchangeable.
For more information, contact Ridge Tool UK by phone 0808 238 9869 or by email ridgid.gb@emerson.com
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RIDGID® DEVELOPING INNOVATIVE TOOLS FOR MULTIPLE MARKETS Established in the 1920s, the company Ridge Tool evolved from a pipe wrench manufacturer into one of the world’s largest suppliers of quality engineered tools for the professional building and construction trades. Pushing the boundaries, the RIDGID brand now serves global heavy industrial sectors such as utilities, drilling and mining oil and gas, processing and refining as well as commercial building and plant and facility maintenance. The company has consistently anticipated and addressed technological and market trends and today the RIDGID brand maintains a strong reputation for innovation, design and world class engineering. The company’s creative product portfolio of highly engineered tools has been developed to utilise video, smartphone apps and laser technology. As a part of Emerson Commercial and Residential Solutions, all RIDGID products are designed with the user in mind–attention to detail, ease of use, durability, speed and efficiency.
GLOBAL REACH: Today RIDGID manufactures over 300 different tools in more than 2,000 models and sizes.
These range from the original RIDGID pipe wrench to multiple purpose pipe and tubing tools, pressing tools for joining copper tubing, stainless steel, PEX and multilayer tubing – also pipe and drain cleaning equipment and diagnostic inspection and locating tools. RIDGID has developed into one of the world’s largest suppliers of tools to the professional trades and today distributes to over 140 countries through 5,000 distributors in over 51,000 locations. RIDGID tools are known throughout the world as industry-leading, innovative products that provide confidence and efficiency for any professional tradesperson.
For further information on Ridgid’s innovative tools, please visit RIDGID.com
POWER TOOLS
Sponsored by
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TAKE YOUR WORKSHOP
ANYWHERE
DEWALT is a leading manufacturer of premium power tools, accessories, anchors and fixings that provides a fully integrated system solution for various applications. DEWALT tools offer unparalleled performance, with durable construction for a professional finish. Rely on DEWALT to get the job done, with a three-year guarantee on most tools.
Taking cordless drilling to the next level, the newest DEWALT 54V XR FLEXVOLT range provides true corded performance, without the restrictions of the cord. With brushless motors and â&#x20AC;&#x2DC;Perform & Protectâ&#x20AC;&#x2122; low vibration levels, these tools set the new standard on the jobsite.
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> GUARANTEED TOUGH
> OUR FASTEST GROWING SYSTEM
Every one of our products is tested at length by genuine construction professionals, ensuring they never let a user down. Under the most demanding jobsite conditions, DEWALT tools earn the right to be labelled Guaranteed Tough – in the hands of real users.
With over 150 tools in the range, the 18V XR Lithium-Ion battery platform is the biggest and fastest growing in our range. All 18V XR products are compatible with XR FLEXVOLT batteries, giving you longer runtime and even greater flexibility meaning the CORDLESS JOBSITE has arrived.
> PERFORM & PROTECT Tools carrying the Perform and Protect shield are designed to exceed the highest demands of the jobsite whilst meeting strict criteria in key health and safety issues: ▸ CONTROL – unique and innovative torque features help to protect the end user from accidental jams ▸ VIBRATION – integrated vibration dampening systems allow users to operate tools safer for longer ▸ DUST – advanced dust control guards against dust inhalation, helping to create a cleaner, safer working environment
▸ Extreme Runtime ▸ Stronger Brushless Motors – longer runtime and longer lifetime ▸ All tools from the range can be used with both 18V and 54V batteries ▸ 54V batteries are compatible with 18V chargers ▸ One powerful battery, just add the tools
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> WHAT MAKES XR FLEXVOLT UNIQUE? Any 18V system has a limit to the amount of power it can deliver. DEWALT XR FLEXVOLT™ tools surpass the limits of an 18V system, delivering unprecedented levels of power. The 54V power opens up new applications on a cordless platform and also makes existing applications quicker. The faster application speed means that despite the higher voltage, less energy is used overall, which improves runtime on heavy duty tasks. And they are fully compatible with the entire 18V XR range, including chargers.
> HOW DO XR FLEXVOLT BATTERIES WORK? XR FLEXVOLT technology enables 18V batteries to switch up to 54V when placed on an XR FLEXVOLT tool. In 18V mode the battery comprises of three parallel strings of 5 x 3.6V cells. When placed in a XR FLEXVOLT tool, the three strings will connect together as 15 x 3.6V cells to provide 54V output.
> ACCESSORIES The products in this range have been through the most rigorous development and testing programmes and provide innovative solutions with the reassurance of high performance and full compliance with relevant building codes backed by comprehensive technical documentation and design software.
“The products have been through the most rigorous development and testing programmes” For more information visit www.dewalt.co.uk
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STORAGE SOLUTIONS
SITE TOUGH FLEXIBLE
A MOBILE & MODULAR
HEAVY DUTY BAGS
STORAGE SYSTEM
STORAGE SYSTEM
AND POUCHES
TOUGHSYSTEM™
TSTAK™
SOFT STORAGE
Unbeatable toughness, performance and protection:
Stack boxes in a variety of configurations:
▸ 4mm thick reinforced polypropylene plastic
▸ Strong, easy to use interlocking system
Lightweight, convenient solutions that will stand up to everyday use:
▸ Heavy duty metal latches and metal hinges
▸ Can be configured to your exact requirements
▸ Dust tight and water jet resistant (IP65) to withstand the most severe weather conditions
▸ Features such as metal latches and ball bearing slides provide reliability
▸ Pockets compatible with DEWALT Organiser Cups ▸ 1200 Denier – strong and durable polyester fabric ▸ Rugged PVC Bottom cover – waterproof & protects from wear and tear ▸ Double reinforced front pockets
PUSH-FIT FITTINGS
Sponsored by
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YOUR
FITTINGS There is a huge selection of plumbing fittings available to today’s plumber. Each type of fitting has its advantages and disadvantages, and it’s important to know what these are! fact that this is a heat-free jointing method so there is no need for a hot works permit and costly additional insurance, no carbon deposits or reduced risk of corrosion. The bore of the system is exceptionally clean so requires less flushing, and there are no expensive or specialist tools needed to make the joint. Some push-fit joints are also demountable so joints can be broken and remade, or fittings reused.
> HOW PUSH-FIT FITTINGS WORK
> PUSH-FIT FITTINGS These are fittings where the only jointing action required is the push of the pipe or tube into the fitting, with no additional processes needed to make the joint. The main advantage of push-fit systems is speed; the installation time is significantly reduced. Other advantages include the
Each brand of push-fit fitting works slightly differently so you should always read the manufacturer’s instructions for the type of fitting you are using. But the two things nearly all push-fit fittings have in common is the use of an O-ring to make the seal between the tube/ pipe and body of the fitting and the use of some form of grab ring to hold the tube/ pipe in place.
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Push or Press
for a faster connection with Pegler
For a comprehensive range of quality, innovative plumbing and heating products backed by a superb technical support service, make sure you connect with Pegler.
for more information Pegler Yorkshire Group Limited st. catherineâ&#x20AC;&#x2122;s avenue / doncaster south yorkshire / DN4 8DF / england tel:
+44 (0) 1302 560 560
email: info@pegleryorkshire.co.uk
www.pegleryorkshire.co.uk
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> TIPS FOR PUSH-FIT FITTINGS ▸ Protect the O-ring. ▸ Good tube/pipe preparation is vital to ensure that tube ends are clean, free from damage, cut square and have no burrs.
DID YOU KNOW? There is now multilayer tube available in sizes 15mm & 22mm for use with Tectite push-fit fittings.
Flexible metal tube PE-Xc Aluminium PE-Xc
▸ Support liners must be used when installing PEX or PB pipe, or for 10mm copper tube, and the support liner must be to the specification of the manufacturer of the pipe/tube. ▸ Keep the fittings stored in their bag until point of use, so that the O-ring does not get contaminated or the silicone lubricant dry out from being exposed. ▸ When inserting the tube into the fitting use a slight twisting action and keep the tube as parallel as possible to the fitting body. ▸ To ensure the tube is fully inserted into the fitting it is good practice to mark the tube with the socket depth so that you can check this corresponds with the mouth when the joint is made.
This multilayer tube bridges the gap between plastic and metal plumbing systems, combining many of the advantages from each: ▸ Retains its shape once formed ▸ 40% fewer fittings required on an average installation ▸ Lightweight and easy to handle ▸ Requires less clipping ▸ Offers tight bend radii of 4x tube diameter ▸ Low scrap value, making it undesirable to thieves
DID YOU KNOW? There are different cutter wheels available for cutting different types of tube. Carbon steel tube is substantially harder than copper tube and using the wrong cutter wheel will result in extra time spent deburring the tube end.
▸ Resistant to corrosion ▸ Highly cost effective
Using the right support for the new flexible metal tube is critical – ensure you’re using the TectSEAL!
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push-fit systems they offer a heat-free jointing method. This means no hot works permits, no carbon deposits and less flushing as the bore is very clean with no flux or solder residues.
Press-fit is a relatively new jointing technique that uses force applied to the fitting by a press-tool to compress the fitting onto the tube with an O-ring providing the actual seal.
Press-fit joints are non-demountable but you can lay out all the pipe work for positioning first and then go around and make the joints with the press tool after. Press fittings are available with different materials of O-ring making them suitable for specialist applications, such as solar installations or above ground 2nd and 3rd family gas installation pipework.
Press-fit fittings generally require more time than push-fit fittings to install, but they are still much faster than traditional techniques like compression or solder joints and like
Recent advances mean that there are now press-fit fittings available in copper, carbon steel and stainless steel for use in sizes 12mm to 168.3mm.
> PRESS-FIT FITTINGS
> TIPS FOR PRESS-FIT FITTINGS ▸ As with all fittings that are dependent on an O-ring to make the seal, the critical thing is to take all necessary steps to protect the O-ring. Just like push-fit fittings, good tube/pipe preparation and keeping the fitting in the packaging until point of use is essential. ▸ To ensure the tube is fully inserted into the fitting it is good practice to mark the tube with the socket depth so that you can check this corresponds with the mouth when the joint is made. ▸ Make sure that you are using the correct type of jaws or sling-jaws for the brand of fittings that you are installing, ensuring that they are compatible with the press tool you are using. Check the tool and fittings manufacturer’s guidelines if you are unsure. ▸ The final golden rule is to use the press tool in accordance with the tool’s instructions keeping it at a 90° angle to the fitting and making sure that it is fully supported throughout the pressing cycle.
And finally... No matter which type of system you are installing, you should always perform thorough system testing before any plumbing system is commissioned. Check out pegleryorkshire.co.uk
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NEW SIZES ADD YET MORE WITH VSH TECTITE SPRINT VSH Tectite Sprint, the innovative metal push-fit plumbing system from Pegler, has been making installers’ lives easy for almost a decade. Sizes within the range include 15mm, 22mm, 28mm, 35mm, 42mm and 54mm – opening up the award-winning solution to yet more applications.
“VSH Tectite Sprint combines the best of both worlds for contractors and installers,” said Pegler Marketing Director Phill Jackson. “Not only is it a robust, high-performance system with a long working life, but it is also quick and easy to install. “Thanks to the new sizes introduced by Pegler, more contractors than ever can benefit.”
> GOOD DESIGN Designed to be as slim and attractive as possible, the copper and brass jointing system represents metal push-fit in its purest form. Consisting of only a handful of components, VSH Tectite Sprint requires no hot work, flux or specialist tooling – making it clean, simple and up to two-and-a-half times faster to install than traditional joints.
The ultra-versatile rotatable joints make the system ideal for use in tight spaces and awkward corners, as do the compact design and low profile. What’s more, flawless electrical continuity is facilitated by a continuity clip or a grab ring (depending on the size). VSH Tectite Sprint is compatible with myriad tubing materials, including plain and chrome-plated copper, PB and PEX. The metal body ensures protection from rodent damage, too.
VSH Tectite Sprint is WRAS-approved, so contractors and installers can rest assured they have fitted a safe, durable and reliable system. In fact, Pegler is so confident in the quality and performance of VSH Tectite Sprint that it guarantees the parts for up to 25 years.
For further information regarding Pegler and its products, please visit pegleryorkshire.co.uk
RENEWABLES
Sponsored by
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TECHNOLOGIES Along with a highly accredited, super-efficient range of domestic boilers, Vaillant has a fully comprehensive range of renewable technologies. From heat pumps to hot water cylinders and a full range of controls, we can help to ensure the heating system is efficient and sustainable, whilst always operating at its full potential. > GROUND SOURCE SOLUTION Vaillant has a ground source solution for many different types of property. Ranging from 5 to 19kW, the Vaillant flexoTHERM heat pump is the perfect solution for a domestic home and is compatible with both boreholes and ground arrays. For larger commercial properties, the geoTHERM heat pump has a range of outputs between 22 and 46kW.
> AIR SOURCE SOLUTION
monobloc range has outputs between 5 and 15kW, and the aroTHERM Split range has outputs of 3.5 to 12kW. As experts within the heating industry, Vaillant can help you to develop bespoke heating systems that meet the requirements of even the most complex installations. With our extensive range of products and system accessories, youâ&#x20AC;&#x2122;d be hard pressed to find another manufacturer that can match our offering of flexible system solutions.
Our air source range consists of the aroTHERM monobloc and aroTHERM Split models. These air source solutions from Vaillant are ideal for off-gas areas and for properties with little outdoor space. The aroTHERM
For further details about Vaillant Renewable solutions, contact our head office on 0345 602 2922 to speak to your Regional Business Manager.
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FUTURE-PROOF YOUR With climate change arguably the greatest challenge facing the world today, it's imperative that those in the heating industry take practical steps to ensure a low-carbon future. With a range of training courses available free of charge for installers registered on the Advance loyalty scheme, Vaillant can provide future Gas Safe registered installers with a wealth of knowledge, helping them become better prepared for what the heating industry holds in store. Vaillant training courses can explore opportunities with the Boiler Plus legislation. Having an in-depth understanding of how the right heating control can help homeowners reduce their energy consumption, and knowing how to educate homeowners on how best to use their new heating system, are all contributing factors to reducing carbon emissions.
Heat pumps are another option and Vaillant now offers a variety of air and ground source heat pumps for a range of applications. Training courses are available to support installers in transitioning to these low-carbon technologies.
Domestic boiler range
RENEWABLES I HI P BOOK 2019-20
â&#x20AC;&#x153;Training courses are available to support installers in transitioning to low-carbon technologiesâ&#x20AC;?
To register on the Advance loyalty scheme and benefit from a wide range of free training courses, head to www.vaillant-advance.co.uk For more information on Vaillant training courses, check out www.vaillant.co.uk/training
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PROUDLY
INSTALLERS Supporting our loyal Vaillant installers means putting you at the forefront of everything we do. Reinforcing our mission to support installers to grow their business, we offer a range of options: > VAILLANT ADVANCE LOYALTY SCHEME ▸ Receive credit and cash rewards for every qualifying product registration ▸ Get exclusive access to extended guarantees ▸ Order branded quote folders and literature – to help you win more business ▸ Benefit from free van graphic designs, to help your van become your own marketing tool ▸ Choose from a range of branded workwear and accessories on our catalogue
> BUSINESS SUPPORT HUB Our Business Support Hub will offer even more possibilities for our loyal Advance members. Linking closely with your existing Advance account, the Business Support Hub will enable you to order dual branded workwear, literature and other promotional items, complete with your own company logo. From dual branded quote folders, to product leaflets boasting your own company branding, our Business Support Hub will help you stand out and create a professional image, all with helping you win more business in mind.
> EXPERT ADVICE AT VAILLANT BUSINESS CLINICS 2019 saw the introduction of our Business Support events. Offering free impartial advice from leading industry experts such as Saatchi and Saatchi, Checkatrade, Powered Now and APHC, our events covered a range of subjects, from advice on marketing, creating a successful brand and setting up and managing your own website, to best practice, selling for success and insights into how to win new business. Starting up on your own can be a daunting prospect, and having access to free advice worth thousands of pounds is invaluable. Join Advance to benefit from all it has to offer. It's completely free to do and a great tool to have once you become a qualified Gas Safe registered engineer. Find out more reasons to become an Advance installer now at vaillant-advance.co.uk
RESEARCH & DEVELOPMENT
Sponsored by
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THE OF EXPERIENCE: RESEARCH AND DEVELOPMENT WITH DICKIE DYER The right tool makes tough jobs easier and produces professional results. As a leading developer of professional plumbing tools for over 25 years, Dickie Dyer has produced some of the most innovative and reliable plumbing tools in the industry. Like other successful manufacturers, Dickie Dyer holds the pursuit of quality at the heart of its business practices.
> DEVELOPING UNDERSTANDING Richard ‘Dickie’ Dyer worked with boiler manufacturers, plumbers’ merchants and out in the field as a plumbing apprentice before he founded Dickie Dyer. With this experience, Richard developed the Dickie Dyer brand into a highly-respected company that has achieved an enviable reputation for quality, making it a firm favourite with professional tradespeople. Providing solutions for pipe installation, testing, servicing and maintenance in the harshest environments, Dickie Dyer Professional Pipe Tools are used by utilities companies, general plumbers, gas engineers, aircon and ventilation technicians, builders, kitchen fitters, council engineers and advanced-level DIY users. Not all tool manufacturers have the same expertise that Richard Dyer has brought to his business, but using Dickie Dyer’s knowledge of how tools are actually used and its commitment to quality as your benchmark can help you discover new brands you can rely on.
> MOTIVATED BY EXCELLENCE Richard Dyer began his business working directly with a key designer. He had a close face-to-face relationship with grass roots clients rather than big accounts with large companies, meaning he could not afford for his goods to be anything but the best. If the people he was selling to gave negative feedback, he knew he had to make changes to the products to retain their business. It was through his personal knowledge of using plumbing tools and talking to tradespeople in the plumbing industry that he began to see gaps in the market and understand which tools plumbers really needed.
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> CASE STUDY: THE DICKIE DYER OLIVE SPLITTER Dickie Dyer has had great success with the Olive Splitter. Talking to plumbers and engineers, Richard and his product development team discovered that one of the biggest annoyances regularly faced by their customers was the removal of olives. Without a dedicated tool, it’s difficult to remove olives without damaging pipework, especially in confined areas. They needed a solution that would fit into the kind of small spaces pipes are often found, wouldn’t scratch paintwork, would handle a variety of olive sizes and would put up with many years of hard use. So, the development team created the Dickie Dyer Olive Splitter; a durable steel tool with a freely-adjustable cutting edge, compact enough to fit in a pocket and with vinyl caps on the tommy bar to prevent scratching.
> RANGE AND REPUTATION Good product development practice begins by understanding the needs of the user; this might come from hands-on experience or from careful research. When a quality product has been brought to market, businesses often seek to expand their range based on what they’ve learned – and earned – from that particular product.
RESEARCH & DEVELOPMENT I HI P BOOK 2019-20
> CASE STUDY: WIPEABLE TO FLAMEPROOF Richard Dyer and his team knew that plumbers and engineers always needed protective mats, so developed and sold the waterproof, wipeable Maintenance Mat. When selling this mat, they discovered a demand for smaller, less expensive soldering mats than what was on offer at the time and created the Solder Safe. Solder Safe was a low-cost heat protection solution that had a key advantage in being asbestos free. Using knowledge and contacts gained from this, Dickie Dyer
decided to roll out a premium version of this product - the Burn Barrier. After trialling and testing, the development team had created a unique mat with flame-proof stitching, high-tech fibre, waterproof backing and heat resistance of up to 1300°C.
> GUARANTEED QUALITY When manufacturers bring a top-quality tool to market, they need to demonstrate the faith they have in their products in a real way. One of the best ways to do this is by offering a guarantee. Dickie Dyer prides itself on gaining and maintaining the trust and confidence of every customer, with each product supplied with a three-year guarantee. Once a tool is purchased, it can be registered online and activated within 30 days. This extends the guarantee from 30 days to three years, giving customers peace of mind and confidence that Dickie Dyer tools will stand the test of time and serve them well. A guarantee is an easy way to spot brands that can stand behind their products, and Dickie Dyer is one of them.
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“Everything I sold I had to have confidence in” Richard Dyer With an impressive heritage, a long history of providing quality tools and decades of experience providing solutions for construction and infrastructure, Dickie Dyer remains one of the top choices for plumbing professionals. Selecting tools from brands that use their knowledge to approach product development intelligently is a sure-fire way to get better value and results.
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REMOVING THE RIGHT WAY Dickie Dyer understands the problems plumbers and engineers face every day; that’s why it has created the Olive Splitter. Removing olives from pipework poses a lot of problems. Not only is it a difficult, timeconsuming task, it may cause damage to pipes, surrounding surfaces and brittle soldered joints. It usually involves the use of various products not designed for the task, plus a lot of trial and error. Even with purposebuilt tools, it can be a struggle to reach the fittings in question, as pipes are rarely easy to access. The Olive Splitter from Dickie Dyer eliminates these issues.
“…an excellent example of how to make plumbing work as hassle-free as possible”
> WHAT MAKES THE DICKIE DYER OLIVE SPLITTER SPECIAL? The Olive Splitter’s patented design works by gripping the pipe and olive before splitting the olive with a sturdy steel blade. Unlike olive pliers or in-line pullers, this tool won’t stretch or bend copper pipe. The tommy bar tightening system means that little room is required to achieve the force necessary to make the cut, while the vinyl caps mean bar ends won’t scratch surfaces. The tool is built from durable steel, ensuring years of reliable service. This tool presents great value in its initial price and time saving qualities. It doesn’t require replacement accessories and one tool handles a range of diameters from 15mm upwards. Professional olive removal is now impressively fast.
Experts everywhere are thrilled with this tool and Professional Heating & Plumbing Installer Magazine describes the Olive Splitter as “…an excellent example of how to make plumbing work as hassle-free as possible”. As with all Dickie Dyer products, it is covered by a threeyear guarantee: after all, a job’s not done until it lasts.
REWARDS & SUPPORT
Sponsored by
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GET OFF TO THE RIGHT You are already some distance along the pathway to becoming a professional plumbing and heating engineer. Full-time employment beckons and, hopefully, a long and fulfilling career awaits you. Although your first position may be as an employee, you may wish to branch off at some point in the future and start your own business. Regardless of which direction you take, you’ll find there’s plenty of invaluable support available to help you reach your goals. Choose your partners well at the outset and they’ll help you build a strong reputation that will stand you in good stead on the exciting journey ahead of you.
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MAKE ALPHA YOUR
CHOICE
At the heart of Alpha’s business philosophy is its focus on creating lasting, mutually beneficial working relationships with its customers.
> CHOICE Alpha offers an extensive range of boilers to meet the heating and hot water needs of a wide variety of property types from homes to commercial properties. Also available is a selection of useful accessories and energy saving products like flue gas heat recovery that can be incorporated easily and affordably to further enhance the installation.
> INNOVATION As part of the Immergas Group – the leading heating appliance manufacturer in Italy – Alpha benefits from some of the most advanced production facilities in the world. We are therefore able to continually refine our product range, making the most of new and existing technologies to create genuinely innovative heating solutions.
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> A BRAND YOU CAN TRUST Outstanding levels of product reliability are backed up with bulletproof warranties to create confidence and trust in the Alpha brand â&#x20AC;&#x201C; from you and your customers.
> PERFORMANCE, BUILD QUALITY AND RELIABILITY A combination of only the best components and high manufacturing standards ensures our boilers deliver truly remarkable performance and reliability levels. Put simply, it means you and your customers can enjoy the very best heating technology money can buy.
> LONG-TERM PEACE OF MIND We are so confident in the reliability of our products that all Alpha appliances come with generous parts and labour warranties straight out of the box. In many cases, these can be upgraded to achieve even longer periods and, hence, even greater peace of mind.
> EASE OF INSTALLATION Innovative labour-saving features can be found right across the Alpha range. They simplify installation, minimising your time on the job and in the process enable you to move on to the next job that much quicker. Continued >>
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> FREE GAS SAFE NOTIFICATIONS Our dedicated Alpha Installer portal and mobile app allows you to conveniently notify Gas Safe of your installations for FREE at the same time as activating the boiler warranty, saving you both time and money.
> HELP IS ALWAYS AT HAND Before, during and after installation, Alpha Boilers’ customer service team is only ever a phone call away. For those issues that simply can’t be resolved over the phone, we’ll send out one of our Nationwide Service Engineers. In addition, you’ll find a series of FAQs and all our manuals available to download from our website.
> A LITTLE EXTRA FOR YOU With our AlphaOne loyalty scheme you can accumulate points for every Alpha boiler you install and register. Points can then be exchanged for business-related and personal rewards, of which there are hundreds to choose from.
> FREE INSTALLER TRAINING Whatever stage of your career you are at, improving your product knowledge and staying up-to-date with the latest innovations will help keep you ahead of your peers. Our free oneday training courses are available at various locations nationwide. They give practical hands-on experience of our products, as well as covering other essential subjects, including the latest legislation.
STAYING IN TOUCH WITH WHAT’S GOING ON AT ALPHA IS EASY Visit our website www.alpha-innovation.co.uk and don’t forget to join us on social media.
SHOWERS
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> SHOWERS 129 Cubicles & Enclosures 135 Digital 143 Electric 151 Mixer 159 Pumps
CONTENTS
CUBICLES & ENCLOSURES
Sponsored by
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ENCLOSURES AND CUBICLES:
WHAT’S THE DIFFERENCE?
For years, the bath has dominated British bathrooms. It is only over the last two decades that customer preference has shifted to a shower. Today, homeowners tend to have both bath and shower in the bathroom or – if space is restricted – a shower bath. > SHOWERING PRODUCTS Whether for new build, renovation or replacement projects there is a huge selection of showering products to choose from. The most popular is the shower enclosure, but increasingly the shower cubicle is being specified by domestic and commercial customers because of its many practical features. A typical shower enclosure will have to be tiled and grouted or fitted with a waterproof wall panel. Silicone is most commonly used to create a watertight environment. Fitting will usually take between two to three days depending on the complexity of the job. A cubicle is supplied complete with tray, shower valve, head and hand set, internal glass panels, external panels, door and all the fixtures and fittings to complete the installation. The unit is watertight thanks to the way the internal panels fit together and sit over the top of the tray. This negates the need for any silicone to eliminate leaks. It can take less than a day to install a cubicle. With both shower types, there are options to suit every style and shape of bathroom. Quad, corner and recessed installations are the most
popular, but single, frameless glass panels for wet room-style bathrooms are currently on trend. Depending on the space, there are also many types of shower doors. Sliding and bi-fold doors are popular when space is restricted, as they don’t encroach into the room space, while pivot and saloon doors open outwards – and often inwards too – providing excellent access. Commonly, the glass used for doors and panels of shower enclosures and cubicles is 8mm thick. More recently toughened 5mm and 6mm glass has been used to make a lighter product. For an installer, this can make a difference to their physical well-being, particularly when carrying a shower upstairs. Some glass can be 10mm thick – and will need two people to move – a consideration when quoting a job.
> ENCLOSURES An enclosure tends to be specified separately from the shower tray, shower valve and shower head, while a cubicle is an integrated package where all the components are included in one package.
Fast 2000 The shower enclosure range for all solutions. Itâ&#x20AC;&#x2122;s called fast because installing a shower enclosure has never been so quick and simple. With its interlocking system, comprised of high quality components, assembly by one person is possible in a few steps; and then the enclosure is ready, an elegant addition to any home!
Follow us on
kinedo.co.uk
Designed by the experts at
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OF KINEDO CUBICLES Saniflo is a supplier of selfcontained cubicles in the UK with its Kinedo range. Typically, these are sold to domestic customers and housebuilders and the commercial and leisure sectors.
> WHY DO CUSTOMERS CHOOSE A KINEDO SELF-CONTAINED CUBICLE? ▸ FAST INSTALLATION TIMES – installers can complete a cubicle installation in less than half a day, which is appealing to customers with limited time or those who don’t want the hassle of a longer installation. The cubicles are ideal for commercial businesses, such as hotels and B&Bs, who rely on the bathroom as part of their rooms’ lets, and landlords who need a swift replacement for tenants. ▸ NO TILES OR GROUT – internal glass panels are supplied so that there is no need to buy tiles and grout. ▸ NO SILICONE – the clever design and assembly process means that a watertight space can be achieved without using silicone (which can deteriorate in damp atmospheres). ▸ EASY TO CLEAN AND MAINTAIN – panels eliminate the possibility of mould growth that can occur on grout. Both internal and external panels and door are coated with Cristal Plus, which is an anti-limescale coating that minimises the build-up of calcium deposits and dirt on glass, reducing the need to clean.
▸ IDEAL WITH TIMBER FRAMED PROPERTIES – timber changes naturally over time and can shift and warp, causing movement to the building, sometimes affecting bathrooms with traditional tiled shower enclosures. Warping can cause grouting to crack which means the enclosure may no longer be watertight and be prone to leaking. A cubicle eliminates this risk as it allows for a small amount of movement. ▸ STUNNING FOCAL POINT – Kinedo cubicles are high quality, well-designed units that can be specified in a number of configurations to create a perfect bathroom. Integrated package – cubicles are generally supplied with all panels, shower tray, shower valve and head which saves specification time. Some models are supplied with no shower controls to ensure full customer choice.
Glass panels
Shower tray
Overhead rain shower
Shower valve & shelf
CUBICLES & ENCLOSURES I HI P BOOK 2019-20
KINEDO CUBICLE INSTALLATION
Make ready the area for the new shower unit by removing the previous installation.
Ensure floor area is level for the shower tray. Many trays have adjustable feet to help with levelling.
Next, fit the front panel and door(s) and then the seals.
And finally, fit the shower head, hose and handset in to place.
Mark up for wall panel brackets, drill and affix to wall. Fit the shower valve to the shower cubicle panel.
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The interior cubicle panels slot into the grooves of the shower tray (this provides a leak free fitting). Fix using the bolts and washers to the frame and fixing bracket.
Your silicone-free, grout-free and leak-free cubicle is now ready for use.
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THE
2000 ENCLOSURE
There are many situations where an enclosure fits the client’s brief better than a cubicle. The wide range of products in Saniflo’s portfolio of Kinedo enclosures ensures there is a solution for every style of bathroom. The Fast 2000 range has features that appeal to installers in the same way as the Kinedo cubicle range: ▸ Contemporary, elegant design ▸ Excellent quality components ▸ Quick and easy to install with concealed fittings ▸ 20-40mm profile adjustment and reversible panels
▸ FLEXIBLE DESIGN – Adjustable profiles ensure that uneven walls can be overcome. ▸ CUSTOMER CHOICE – When a customer specifies an enclosure, it doesn’t come as part of an integrated package. It is the ideal solution for a customer to customise his or her own shower space with tray, shower head, valve, fixtures and fittings. Multiple options for every bathroom space – whatever the size or shape of the bathroom, there is a multitude of shower configurations to choose from. Recess, corner, quad, wet room, left and right opening, pivot, sliding, saloon, corner entry doors – there is always an enclosure solution available, whatever the demands of the customer.
▸ Quick release bottom rollers on the sliding doors for ease of cleaning ▸ 6mm glass is anti-limescale coated and lighter for the installer Concealed fittings
Quick release bottom rollers
> WHEN DO CUSTOMERS SPECIFY ENCLOSURES? ▸ RETENTION OF EXISTING TILES – Customers will often select a like-for-like swap enclosure, keeping the décor of their shower space including the tiles. ▸ COST – Shower enclosures can be highly cost-effective in terms of initial outlay, particularly if existing tiles are retained, avoiding labour charges for tiling.
Fast 2000 Recess
Kinespace pivot door
The Fast 2000 is available in the widest range of sizes and configurations. From 700mm to 1700mm, depending on the model, there are recessed, corner entry and quad versions and a choice of sliding and pivot doors. For more information visit: www.kinedo.co.uk
DIGITAL SHOWERS
Sponsored by
Introducing Mira Mode. Smart, simple showering The new Mira Mode is designed with the installer in mind. The latest must-have digital shower for your customer also comes with the Mira Mode app for your smartphone, providing helpful installation and troubleshooting features such as switching outlets at the touch of a button.
For more installation guides and resources visit our dedicated online Professional Zone at www.mirashowers.co.uk/professional
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WHY DIGITAL ARE
THE SMART CHOICE Thereâ&#x20AC;&#x2122;s no denying it; we are at the centre of a digital revolution. Now this type of smart technology is moving one step further with advances in digital showers, which are making them more attractive and easier to install than ever before.
> WHAT IS DIGITAL SHOWERING TECHNOLOGY? Digital showers are the next generation in thermostatic mixing valve technology. Rather than a traditional thermostatic mixer cartridge however, the temperature is controlled by an electronic, digital mixing valve to deliver digital precision temperature control.
> HOW DO THEY WORK? Digital showers work similar to a typical mixer shower by blending hot and cold water supplies to deliver a comfortable showering temperature for the user. Unlike a traditional thermostatic mixing valve (TMV), digital showers are controlled by a printed circuit board (PCB) housed in a digital processor unit. These use a digital thermistor in place of a wax capsule, which feeds back the temperature of the water to the PCB, which then instructs the digital mixing valve contained within the processor to adjust the temperature accordingly.
Unlike a lot of traditional showers, digital showers are installed separate to the shower fittings and can be installed out of the showering area in an attic, airing cupboard or even under a bath. This allows a much more modern and minimal look to the showering area. More importantly, digital showers are also packed with additional features and settings, allowing them to be completely configurable and personalised. Some are even app-enabled!
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> WHAT PLUMBING SYSTEMS ARE THEY SUITABLE FOR? Digital showers are available in two types: 1) High pressure digital showers, which are designed for mains-fed plumbing systems such as combination boilers and unvented hot water cylinders. These are also compatible with any other high-pressure plumbing systems such as thermal stores and solar thermal systems
> EASY TO INSTALL Mira digital showers are also available in rear-fed and ceiling-fed versions. For more traditionally constructed properties, pipework can be chased into the wall to feed in from behind the fabric of the building.
2) Low pressure digital showers, which are designed specifically for gravity-fed plumbing systems. Low pressure digital showers also come equipped with an integrated pump, which boosts the flow of water, by up to 16 litres per minute in some cases.
> SINGLE OR DUAL? Mira digital showers are available in single and dual outlet versions. For customers wanting a more premium showering experience, dual outlet versions come with a separate overhead deluge showerhead as well as the adjustable handset that comes as standard with single outlet versions. The Mira Mode digital shower is also available in a Bathfill version, where a bath filler is integrated as part of the bath overflow. This removes the need to fit any separate bath taps for an even more contemporary look and feel.
Mira Switch Push Button handset
Mira Maxim Overhead Deluge
For installations where the digital mixing processor is located in the attic, the fittings can be ceiling-fed with the water outlet cleverly concealed within the shower slide rail. As this allows the fittings to be installed after the completion of any tiling and wall coverings, this also removes the potential hassle of any first and second fix issues common with bathroom installation.
> WHAT ELECTRICAL SUPPLY IS REQUIRED? Because digital showers do not heat the water for the shower, they only need a 3 amp power supply. Much like a boiler, for example, this is best completed with connection to a 3 amp switched fused spur.
DIGITAL SHOWERS I HI P BOOK 2019-20
> WIRED OR WIRELESS? Digital showers are available in wireless and hard-wired versions. Wireless options mean that the controller (user interface) connects to the shower valve remotely, allowing the shower to be operated up to 10 metres away from the shower. The wireless Mira Platinum and Mira Vision digital showers can also have up to five controllers (user interfaces) connected to them. Available as optional accessories, these can be installed in the wet area of the shower, outside of the shower enclosure itself or even next to your bed for the more extravagant amongst us!
“Wireless controls can be installed inside or outside the shower” Wired digital showers like the Mira Mode use a hard-wired connection. Ideal for complete bathroom refits (as the wires are concealed in the wall), the Mira Mode is supplied with 10 metres of cable from the user interface to the digital processor. Hard wired options should not be underestimated though – the Mira Mode is designed to operate with its very own app, which allows full control and configuration of the digital shower from your smartphone, and with many phones nowadays being fully waterproof, why wouldn’t you?
> PERSONALISE YOUR SHOWERING EXPERIENCE The app is complete with clever consumer-friendly features too, including the option to ‘personalise’ a shower. You can pre-set the maximum temperature for safety and comfort, and limit the length of the shower – perfect for those of us conscious of how much water we use. All Mira digital showers also come with exclusive spray experiences from the Mira Switch handset, which changes sprays at the touch of a button. Or the unique Mira 360 handset, which flips 360 degrees to change the spray experiences. The Mira Mode Maxim digital shower offers an even more invigorating showering experience, thanks to its luxurious overhead deluge showerhead and intersecting sprays.
> DON’T COMPROMISE ON QUALITY When it comes to digital showers, one of the key messages to give to customers is not to compromise on quality; choose a reliable brand and one with heritage. When it comes to digital showers, quality cannot be compromised. Mira is so confident of its quality, its showers come with a five-year guarantee. For more assistance and information, call the Mira helpline on 0800 001 4040
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MIRA The latest in digital showering technology comes from Mira Showers in the form of the Mira Mode. This innovative product comes fully app-enabled, allowing your customer to fully operate and configure their shower for comfort and safety. The Mira Mode is packed with great design features too: the responsive LED indicator lights on the controller flash whilst the shower is warming up, and then remain on once the water has reached the desired temperature. The Mira Mode also comes with an extra ON/ OFF button which is designed to be installed outside of the showering area to activate the warmup feature without even having to step into the shower. Fully configurable using the app, the additional ON/OFF button can also be set to operate either outlet one, outlet two, or both outlets when the warmup feature is activated on dual outlet models.
> COMPATIBILITY FOR YOUR CUSTOMER’S NEEDS Available as single and dual outlet, the Mira Mode is also available in two versions suitable for either high- or low-pressure systems. With rear-fed or ceiling-fed fittings options, Mira also makes installation as easy as possible by allowing you to specify what’s best for the installation needs. It is supplied with the award-winning Switch hand shower, which also features four unique spray modes. The Soothe spray mode is dermatologically accredited for sensitive skin by the Skin Health Alliance – perfect for all members of the family. The Mira Mode Bathfill model also allows for up to 10 user pre-sets to be created, allowing customers to fill the bath to their perfect temperature and fill level every time.
DIGITAL SHOWERS I HI P BOOK 2019-20
> TOOLS YOU NEED TO FIT AND FORGET With the new Mira Mode digital shower, installation is made even easier by following the step-by-step video on YouTube, or alternatively you can follow the steps using the Information User Guide included within the packaging. This digital shower has everything going for it, including a five-year guarantee for peace of mind for you and your customers.
â&#x20AC;&#x153;Enjoy a warm-up mode so the shower is ready when you are, or even control your shower from your smartphoneâ&#x20AC;?
For more information on the Mira Mode, please visit: www.mirashowers.co.uk/mira-mode/
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DISCOVER THE PERFECT FIT
HOST Silent Running Digital Mixer Single or Dual Outlet Digital Mixer Box
Multiple Mixer Box Locations Cupboard
Optional Remote
Roof space
Under bath
Easy to install push-fit connectors Temperature and flow settings on screen Silent running motor on pumped models Remote warm up wireless or 10m wired YouTube tutorials available
www.tritonshowers.co.uk/digital See the full installation video visit: bit.ly/InstallHost
ELECTRIC SHOWERS
Sponsored by
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HIP BOOK 2019-20 I ELECTRIC SHOWERS
ELECTRIC SHOWERS THE BASICSâ&#x20AC;Ś Electric showers connect to a cold water supply and heat the water instantaneously as it flows over one or more electric heating elements within the shower. Only heating the water as and when it is used means electric showers are very efficient. Due to their popularity, a vast range of styles and finishes exist in the UK at affordable prices.
ELECTRIC SHOWERS MAKE UP
57%
OF THE TOTAL UK SHOWER MARKET
More often than not a customer with an electric shower will want to replace it with another, making the ability to cover existing screw holes and use existing connections a priority. Showers designed for the Great British households and the installers who fit them.
Multiple cable and water entry points
Easy fit shower kits with adjustable brackets
Easy-clean universal showerheads
Anti-twist hoses designed to avoid kinks and blockages
> ELECTRICAL REQUIREMENTS: PART P EXPLAINED Since January 2005 all new electrical installations in domestic dwellings must comply with Part P of the Building Regulations. If an installation is due to be carried out by anyone who is not registered to self-certify electrical work, the Building Control Office must be notified. An assessment will be carried out upon completion and if the electrical circuit complies with Part P, a test and inspection certificate will be issued. Installers who are able to self-certify will be listed on the Government-approved Competent Persons Register.
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WHAT ARE THE OPTIONS? Triton uses installer and homeowner feedback to develop electric showers specifically for the UK market. Manufactured for ease of installation, the end result is a product installers can rely on to meet growing demand for retrofit shower solutions and to replace almost any electric shower.
STABILISED ELECTRIC SHOWERS
Temperature stabilised showers incorporate a mechanical flow stabilising valve, which means when pressure fluctuations occur in the mains water supply the valve automatically adjusts to maintain the selected flow through the unit. If the volume of water passing over the elements is unchanged then the temperature will remain stable. With such a large number of households having an electric shower, there is a huge demand, not only for first install, but replacement as well. Triton designs electric showers with this in mind, offering generous footprints and multiple water and cable entry points with the allowance for wider trunking channels, ensuring a fast fit onsite.
THERMOSTATIC ELECTRIC SHOWERS
Thermostatic electric showers offer enhanced temperature control by regulating water temperature to between 1°C and 2°C of the selected temperature when water pressure, voltage or ambient water temperature changes occur. The UK population is growing year-on-year and with this households are looking for more solutions for independent living and care adaptations. Manufacturers are building in additional aids and features suitable for the elderly and less able, to use either independently or with a carer. These showers will also come with accreditations such as BEAB care approval and RNIB accreditations.
PUMPED ELECTRIC SHOWERS
Pumped electric showers are ideal for sites which suffer from low or erratic pressure. They have their own in-built impeller-type pump and must be connected to a dedicated supply from a cold water gravity system. The UK housing population has varying degrees of water pressure supply that can significantly affect the performance of a standard electric shower. With that in mind there are pumped options on the market and Triton has developed a silent running pumped electric shower with all the installation features built-in to make the job as simple as possible.
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TOP ELECTRIC SHOWER FAQS Paul Rowley, Approvals and Training Manager at Triton Showers, runs monthly installer training courses covering all aspects of the Triton product range. Here are some of the most popular questions asked by installers about electric showers:
1
WHAT PERFORMANCE CAN YOU GET FROM AN ELECTRIC SHOWER?
The performance of all temperature-stabilised electric showers is governed by the following factors: kilowatt rating of the shower, water temperature entering the shower, voltage to the shower and the preferred showering temperature. At a showering temperature of 38°C, an electric shower will deliver 2.5 to 3.5L per minute in winter, increasing to 5-10L per minute during the warmer months. The higher the kilowatts, the greater the flow of water for the desired temperature selected.
“Low-quality shower heads can also have an adverse effect on performance”
2
CAN YOU CONNECT AN ELECTRIC SHOWER TO A COLD WATER CISTERN?
An electric shower can be fitted to a cold water cistern providing the head of water is adequate. Typically, electric showers require between 0.7 and 1.5 bar minimum operating pressure. One metre of head is equivalent to 0.1 bar, therefore
there must be 7–15 metres head, depending on the manufacturer’s specifications. Note: A head of water is measured from the base of the cold water cistern to the showerhead. Don’t have the operating pressure? You’ll need an electric shower with an integral pump and it can be installed where the base of the cold water cistern is as little as 75mm above the top of the unit.
3
WHAT ADVICE CAN YOU GIVE THE HOMEOWNER AFTER INSTALLATION?
Compliance with quality standards is a huge issue for the bathroom industry so ensuring homeowners are aware of the safety-critical nature of shower accessories is important. Some showerheads are not suitable for electric showers and are designed only to be used with mixers. Selecting the incorrect one can cause severe problems with the shower’s operation and performance. Performance and the long-term condition of the shower can also be affected when low-quality accessories are fitted. Advise homeowners to always refer to the manufacturer’s guidelines when replacing accessories and look for the WRAS Approved Product Certification Mark.
ELECTRIC SHOWERS I HI P BOOK 2019-20
FINDING THE WATER IS FLOWING BUT IS NOT BEING HEATED
THE SHOWER WON’T SWITCH ON
CAUSE
CAUSE
This is likely to be an insufficient supply of water pressure to activate the pressure switch in the shower.
In most cases, this will be due to a loose electrical connection in the circuit.
REMEDY Check that the isolating valves are fully open, and the filter in the shower is not blocked. If this doesn’t work, it may be necessary to re-plumb to a pumped supply to guarantee the water supply pressure meets the minimum required to trigger the switch.
THE SHOWER WILL NOT SHUT OFF FLOW
CAUSE This could be because a filter has not been fitted in the shower inlet, resulting in debris damaging the flow shut off valve.
REMEDY Replace the damaged flow shut off valve. Before reconnecting the shower, flush out the pipes.
REMEDY Check the connections in the unit, the double pole isolating switch and also the terminal block in the shower.
THE WATER TEMPERATURE IS GETTING TOO HOT
CAUSE A restriction on the outlet of the shower may be limiting the flow through the unit.
REMEDY Ensure the showerhead is not blocked and the shower hose is not twisted inside (always purchase quality and compliant shower accessory products). If the problem still occurs, it could be that there is a restriction to the cold supply. In this case, check the isolating valves are fully open and that the inlet filter is not blocked.
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T80 Pro-Fit - Ultimate Electric Shower CONNECT Generous footprint 8 water and 8 cable entry points Easy fit shower kit with adjustable brackets Designed & built in Britain for the ‘perfect fit’ UK installer training centre support YouTube tutorials To see the full installation video visit:
bit.ly/InstallProfit
www.tritonshowers.co.uk/t80profit
KAHOOT I HI P BOOK 2019-20
SHOWERS (PART 1) 1) Which of the following are types of mixer shower? Be careful â&#x20AC;&#x201C; there may be more than one!
5) True or false: Electric showers heat the water as it passes through a heating can.
6) What does a PRD stand for?
a b c d
Bar Sequential Concentric Dual control
2) True or false: Mixers draw from hot and cold water supplies and usually deliver higher flow rates than electric showers. 3) In the world of showers, what else does the term bar relate to?
a A good place for a drink b A piece of material c Water pressure
a Precise Radius Description b Pretty Red Door c Pressure Relief Device
7) True or false: A push-fit fitting needs to be connected using a tool (e.g a spanner). 8) True or false: Electric showers provide hot and cold water using mains electrics and a cold water supply.
4) True or false: Digital showers use technology to achieve and maintain a very accurate temperature.
Which of the following is Tritonâ&#x20AC;&#x2122;s latest Ease of Installation T80 Electric Shower?
This quiz is taken from Kahoot! You can play this and other fun quizzes to test your plumbing and heating knowledge at
Pro-Fit
Fast-Fit
Thermostatic Fast-Fit
Amore
hip-magazine.co.uk/learning-resources
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Replacement made easy.
Mira Jump Multi-fit Electric shower 36 combinations of electrical and water connections to make replacement easy. Weâ&#x20AC;&#x2122;ve done the work so you donâ&#x20AC;&#x2122;t have to.
www.mirashowers.co.uk
MIXER SHOWERS
Sponsored by
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MIXER SHOWERS THE Mixer showers are a perfect option for homes with a readily available supply of hot water, whether this is preheated and stored in a cylinder or heated on demand by a combi boiler. In most cases, mixers can provide higher flow rates than electric showers.
> PRECISE CONTROL Thermostatic mixers offer precise temperature control and extra protection for the end user, preventing fluctuations in water temperature if a toilet is flushed or a cold tap is opened while the shower is in use. These types of showers usually have a maximum shower temperature feature, which may be set between 38 and 41°C at the point of manufacture. If this is the case, some form of internal adjustment or an external push button temperature override will also be built into the unit, allowing the selection of hotter settings. While most newer models on the market will be thermostatic, for more precise thermostatic control look for TMV2 or 3 accredited products, which ensure the valve complies with the independent standards for added peace of mind.
Dene Cool Touch
“For more precise thermostatic control look for TMV2 or 3 accredited products”
MIXER SHOWERS I HI P BOOK 2019-20
FACTORS TO CONSIDER STEP 1: KNOW YOUR HOT WATER SYSTEM Mains Combi
Mains Unvented Cylinder
Gravity Fed Cylinder
STEP 2: Is the mixer control required manual, pressure compensating or thermostatic? For example, if a household has small children or more elderly family members living within it then a mixer with thermostatic temperature control and a cool touch valve would be most suitable.
STEP 3: What is the water pressure in the property like? Is the chosen valve suitable for high and low-pressure water systems? Does the homeowner require a powerful shower?
STEP 4: What flow performance does the mixer control deliver at various pressures?
STEP 5: Does it have the required approval standard for the application, such as TMV2 or 3 thermostatic accreditations?
STEP 6: What guarantee does the shower have and will the manufacturer provide comprehensive technical and after-sales support, should this be required post-installation?
> STANDARDS EXPLAINED: THERMOSTATIC MIXER VALVES BS EN 1111 (HP) 1287 (LP) â&#x20AC;&#x201C; TMV 2 mixer valves: These standards are intended to define the requirements for domestic thermostatic mixing valves. BS EN 1111: The standard for highpressure mixer valves specified for system pressures greater than 1 bar. BS EN 1287: Covers low-pressure mixing valves (0.1 to 1 bar). NHS Estates Specification mixing valves D08 â&#x20AC;&#x201C; TMV 3 mixer valve: An enhanced thermostatic mixing valve specification was introduced in 1997 for the National Health Service Estates, this being NHS specification D08. Independent testing of valves is carried out by Water Research Centre Limited to ensure valves meet the requirements of the D08 specification. Mixers that comply with D08 gain certification as type 3 thermostatic mixing valves (WRC TMV 3 Scheme Approved), which means they are suitable for all applications where the risk of scalding must be reduced.
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AT-A-GLANCE GUIDE TO MIXER CONTROLS TYPES All mechanical mixer controls have a means of turning the flow on and off, as well as a way of regulating the hot and cold water supplies being delivered via the shower head at the preferred temperature of the end user. It is worth noting that not all controls provide variable flow settings, which is something to look out for. Here is a brief overview of some of the most common types available, which achieve flow and temperature adjustment in the following ways:
BAR MIXERS
Two separate controls are supplied; one for adjusting temperature and the other water flow. This style is the most popular in the UK, with over 50% of mixers being sold in a bar design. Some models also offer a diverter option, which provides both a fixed head and a handset for the end user.
CONCENTRIC CONTROL An outer control is turned to start, stop and adjust the flow of water while a central control rotates clockwise and anticlockwise to adjust the temperature.
SEQUENTIAL CONTROL
(BUILT IN OR EXPOSED)
Exposed A single rotary control starts the flow of water at a cold setting, while progressive rotation of the control increases the temperature setting. This style of mixer provides no adjustment of the flow setting.
SINGLE LEVER CONTROL
(BUILT IN OR EXPOSED)
A single lever control performs two functions. Moving the lever up and down adjusts the flow of water to the showerhead. Moving the lever to the left and right adjusts the temperature setting.
BATH SHOWER MIXER TAPS Mounted onto a bath, this type of mixer shower has separate flow and temperature controls and a diverter mechanism that delivers water to the tap spout or shower head.
(BUILT IN OR EXPOSED)
Exposed
Lever
DUAL CONTROL
(BUILT IN)
Models of this design have two separate controls, one for adjusting the flow and the other for changing the temperature. This type of mixer must be built into the wall, offering a neat flush fit.
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EASY TO INSTALL SHOWERS THAT BLEND STYLE AND PERFORMANCE The thermostatic mixer shower range from Triton is expertly designed and crafted to offer a wide choice of style options and functionality to provide showering solutions for all.
> TMV2 THERMOSTATIC MIXERS The TMV2 Scheme covers mixer valves that are specifically designed, built and tested for the domestic market. The scheme is in place as part of the building regulations managing the control of hot water temperatures to a safe maximum at the bath outlet in domestic bathrooms, which can be achieved by the installation of a thermostatic mixing valve. Triton designs fast-fit features into products to ensure time and money is saved during the install. With an easy-fit pipe spacing guide, push-fit pipe connection, fast-fit surface brackets and fully adjustable shower kit brackets, Triton showers are great value for money and ideal for replacement installations. Fast-Fit Brackets Adjustable top & bottom Bracket Dene TMV2 Cool Touch Bar Mixer
> TMV3 THERMOSTATIC MIXERS The TMV3 Scheme is the third-party valve accreditation programme. It has been set up to test independently whether valves submitted are suitable for use in high risk commercial healthcare applications within the UK. The performance testing required in order to comply is based on the NHS model engineering specification D08 for thermostatic mixing valves. With TMV 3 mixer valves being more suited to care applications, Triton has added inclusive features ideal for independent living and care adaptations including looped handles, a grab riser rail kit with extended 2m anti-twist hose and easy-to-use showerhead. The inclusive showering range still comes with all of the installation features to ensure a quick install process. Fast-Fit Brackets
Elina TMV2 Cool Touch Bar Mixer
5 fix Points Bracket
At Triton we are proud to be known as ‘The UK’s shower company’. With the support of installers, we have been producing expertly engineered, innovative shower designs for the British public since 1975. Our mission is to provide the next generation of installers with the opportunity to get hands-on with fitting our products, as well as looking at the wider considerations to be made when installing a Triton shower.
To discover the ‘perfect fit’ drop us a line on tel: 02476324751 or email: training@tritonshowers.co.uk and let’s set a date for us to visit your college!
KAHOOT I HI P BOOK 2019-20
SHOWERS (PART 2) 1) What does a hose retainer do?
a Prevents backflow occurring by creating an air gap b Stores the water within a shower head c Keeps water hot d Prevents hot and cold water from mixing
4) What are the advantages of an unvented hot water storage cylinder system?
2) True or false: Shower pumps are recommended for unvented hot water storage cylinder systems. 3) What is the maintained/working water pressure most electric showers need to operate correctly?
a 0.7 bar b 5 bar c 7 bar d 10 bar
a Only the required amount of water is delivered b There is no need for a pressure reducing valve c Large amounts of water can be delivered to multiple outlets at mains pressure d Hot water pressure is larger than the mains supply
5) Showers are typically susceptible to backflow from which fluid risk categories?
a 2 only b 3 only c 2,3 and 5 d 2 and 3
What is the minimum size of the waste fitting and discharge pipe and trap for showers?
This quiz is taken from Kahoot! You can play this and other fun quizzes to test your plumbing and heating knowledge at
32mm
40mm
65mm
100mm
hip-magazine.co.uk/learning-resources
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Simply, fit & forget.
Mira Mixer showers Complete with Magni-Flo technology to maximise performance on any system. With 5 years guarantee as standard. â&#x201E;˘
www.mirashowers.co.uk
SHOWER PUMPS
Sponsored by
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HIP BOOK 2019-20 I SHOWER PUMPS
THE GRUNDFOS ECADEMY IS READY WHEN YOU ARE The Grundfos Ecademy is a popular internet-based learning tool that is designed to help improve your knowledge on pumps, applications and their theory. > DIGITAL TRAINING PLATFORM This digital training and information platform is available 24/7, so it can be accessed whenever and wherever suits you. Its aim is to help keep everyone with an interest in pumps and pump solutions informed and up-to-date on products and a range of relevant industryrelated themes.
To keep it fresh and interesting, new topics are added on a regular basis. Some recent subjects include the exciting UPS3 as well as other members of the latest generation domestic circulators families. These have now joined a range of other topics that includes the award-winning SCALA2, a compact whole house booster, SOLOLIFT2 macerators, drainage pumps, plus more general areas of interest that cover basic pump principles and pump types; circulator basics and
control modes; basic hydraulics and pump performance, and hot water recirculation. Additionally, there is also an Ecademy section that covers shower pumps, which is further broken down into two modules â&#x20AC;&#x201C; an introduction to shower booster pumps and Grundfos shower pump solutions. At the end of each module there is a short test to help you to assess your new-found understanding and how much you have learned about the various topics.
Today the Ecademy can be accessed from your smartphone, tablet or computer, which means that you can log-in whenever best suits your schedule. Registering for the Grundfos Ecademy can be done by visiting www.grundfos.co.uk/ecademy Once you have signed up, you will be able to use your log-in to access not just the Ecademy but also other Grundfos web platforms such as Grundfos for Installers.
THE BEST HOMES ARE GRUNDFOS HOMES SUPERIOR WATER SOLUTIONS FOR HOMES AND GARDENS SSR2 & STR2 UNIVERSAL RANGE
SSR2 & STR2 RANGE
AMAZON UNIVERSAL RANGE
AMAZON RANGE
INTRODUCING THE GRUNDFOS SHOWER PUMP RANGE Renowned in the trade for reliability and innovation, Grundfos pumps offer quiet, energy efficient and powerful solutions to the challenges of making good homes great. For more information on our latest range please visit www.grundfos.co.uk
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SHOWER PUMPS THAT CAN TAKE THE PRESSURE Taking a shower is part of our daily lives and their continuing popularity can be attributed to speed, immediacy, cleanliness and convenience. They are also perceived as wasting less water but this is not necessarily true, as when it comes to power showers they use water at a rate of between 20 and 50 litres a minute.
Industry forecasts still show that this market will continue to increase, although today due to the large installed base, the new vs replacement split has swung in favour of replacement.
> SIZING UP THE DEMAND Help to make the right choice is at hand, as Grundfos has a great online pump selector tool that will guide you through the selection process. This explains that whether the requirement is for a new shower pump or to replace an existing one, the first thing that needs to be established is, what is the demand? This is done by working out the number of people who will be using the shower, as well as the frequency of use.
Regardless of whether the need is to address inadequate water pressure or simply to create a more exhilarating shower experience, Grundfos will have the pump to suit the need. Check this handy tool out at www.grundfos.co.uk/showerpumps This isnâ&#x20AC;&#x2122;t the only benefit Grundfos can offer, as all our shower pumps conform to both European and UK standards, including UK WRAS product approval. They are also backed by a comprehensive manufacturerâ&#x20AC;&#x2122;s warranty and are supported by our customer service department. Today, Grundfos shower pumps are available to support the following systems:
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> GRAVITY SYSTEMS When selecting a mixer shower for use on a gravity system, the most important thing to consider is the flow rate that can be accessed. Unless you have water pressure of at least 0.5 bar, which is equivalent to a gap of five metres between the bottom of the cold-water storage tank and the shower rose, you will need to select a 'Low Pressure' shower valve, capable of supplying a satisfactory shower at water pressures as low as 0.1 bar (which is approximately a one-metre difference). You should be able to get a rough idea simply by observing the flow rate of water that you receive from the bath taps. Remember that you will be mixing hot and cold water, but if the flow appears slow then the chances are that the shower’s performance will also be disappointing.
“In general, a shower pump should be sited as close to the hot water cylinder as possible” In general, a shower pump should be sited as close to the hot water cylinder as possible, however, if the shower pump is fitted in the loft or above the hot water cylinder, a minimum static head is required. Once again, check out the website for example installations.
> THE MODERN SHOWER PUMP To overcome the problems that can be experienced with a gravity system, the solution is to fit a shower pump that pushes the water to your shower mixer, thus creating an invigorating powerful showering experience. If you opt for the pumped solution you must ensure that you have plenty of hot water storage capacity. Standard pumped showers can deliver anything between 11-25
litres of blended water per minute, and this can drain an average-sized cylinder very quickly. You will have an idea of the amount of hot water that you have available by looking at the physical size of the cylinder and monitoring the required everyday usage. For example, the depth of hot water that can be achieved when running a bath before the hot water runs out. If there are not large volumes of stored water, the storage capacity will need to be upgraded. Modern shower pumps are available in a variety of models and sizes. Variants can pump both hot and cold water or from an individual water source and offer various pressures ranging from 1.0 bar up to 4 bar. They come in both composite and brass bodies. The use of connection flanges on hot water cylinders is paramount to ensure hassle-free showering.
> SPEAK TO THE EXPERTS At Grundfos we have a range of shower pumps that can help you. From single impeller pumps that are generally used to boost the pressure of cold water supplied to a combi boiler such as our Grundfos SSR or Amazon series, unvented cylinder options are also served by an Amazon pump. Twin impeller pumps are used to boost the pressure of hot and cold water to a single shower using the STR or Amazon series, multiple showers or a whole domestic house system once again are covered by the Amazon range, as are larger installations, such as showers in a sports facility.
Continued >>
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> NEWEST FAMILY MEMBERS The more recent additions to the range of shower booster and universal head shower booster pump ranges from Grundfos continue to receive excellent reviews. The feedback for these continuously rated pumps has indicated that the shower pump’s design, that minimises the turbulence within the pump head, is a welcome feature. The introduction of an improved impeller design means that these units will overcome air pocket issues, plus all variants are fitted with quality shaft seals and supplied with high quality braided connection hoses and filter washers, as standard.
In terms of the options available, the SSR2 and STR2 are positive head pumps for boosting water pressure – typically used in shower application. They are ideal when the plumbing route has multiple ends or elbows. The SSR2 and STR2 Universal options are positive and negative head shower booster pumps for boosting pressure where the outlet is at the same height as, or is above, the water storage tank.
> A RIGHT SHOWER
SSR2
One thing is certain – our love affair with showers shows no sign of dissipating and with an aging population, we cannot see this situation changing, so showers are here to stay. By working with a reputable shower pump manufacturer such as Grundfos, you can be assured that any shower pumps that you install will be fit for purpose and will continue to deliver – taking the pressure off you. Help is always at hand to help you to make the right decision about which pump to choose. Remember for general information on the range of Grundfos products check out our main site. If you just want help exclusively with shower pumps visit us at www.grundfos.co.uk/showerpumps
SMART CONTROLS
Sponsored by
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HIP BOOK 2019-20 I SMART CONTROLS
CONTROL
SECURITY?
When it comes to fitting a smart heating control for a customer, it’s likely that you will face questions about its security, as homeowners become more conscious of how their data is stored and used. > WHAT ARE THE POTENTIAL DANGERS? Many products on the market are designed to make heating control easier than ever, however certain functions use personal data in order to operate and, if this data was to fall into the wrong hands, could present some risks if not properly secured. As well as being able to create schedules based on the user’s movements, some heating controls feature smart ‘away modes’ that can be activated using geofencing technology when the connected phone is a certain distance away from the house. Additionally, weather compensation technology that utilises online weather reports often works by using a postcode, so this presents a potential threat for personal data to be exposed. If a hacker was able to get hold of any of the above data, it would provide them with everything they need to know about the location of a property and when it is empty. This is why data security is essential for any smart control.
> HOW CAN YOU REASSURE CUSTOMERS? The best heating controls on the market will have high levels of data protection built into
the product. Data collected by a heating control is used to perform functions within the system such as geofencing and weather compensation, which is mainly stored in the cloud. Some data will be stored locally on the phone, where the normal security mechanisms built into the mobile operating system keep it secure. If a customer is looking to invest in a smart heating control, it’s key to emphasise the importance of purchasing from a reputable manufacturer with a proven history of data security.
> HOW CAN I FIND OUT MORE? Smart control security is an important topic, so being clued-up is essential in being able to answer your customer’s questions. Training is the best way to find out more about how smart heating controls work and is an opportunity to ask any questions about security. Once you have selected the control, take a look at what courses the manufacturer offers to ensure you are fully equipped to answer any questions homeowners may have. To find out about Drayton’s training for students, contact clare.weller@se.com
Get in the Know How 9° Know How is Drayton’s new online training academy enabling you to learn all about our smart thermostat system - Wiser. Register for the 9º Network to access the training, become Wiser Approved, enjoy exclusive discounts and start benefiting from consumer leads.
Register today www.9network.co.uk
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THE
OF
MULTI-ZONING The rise of the smart home has allowed consumers to demand greater control over their heating. Offering lower energy bills, improved comfort levels and more convenience, multi-zoning is now a key recommendation for heating engineers. > PERSONALISED COMFORT You wouldn’t leave the light on in every room in the house, so why should your heating be any different? With smart multi-zoning heating controls, having one temperature across the whole house is a thing of the past. In a house where smart radiator thermostats are installed in every room, homeowners can adjust the temperature of each room individually. This is great for busy families who might have older children visiting home from university, or for multi-generational families who have older relatives living with them.
> REDUCED ENERGY USE Although fitting a smart heating system requires an upfront investment from the homeowner, the reduced energy consumption can lead to big savings being made in the long run. Studies have found that fitting a smart multi-zone system in a typical threebedroom semi-detached house can save
20% on energy bills over a smart thermostat system alone. For a home with an average annual energy bill of £875, this could result in a saving of £175.
> SOLUTION FOR EVERY PROPERTY Before creating heating zones, it is important to establish where they will work most effectively, as different areas of the home are better suited to certain temperatures. Installing a smart radiator thermostat in each room will provide homeowners with the maximum control over the temperature within their property. When opting for a multi-zoned heating system, it is important to select one with the flexibility to add or remove zones. This means that no matter how many are set up during the initial installation, if the customer wishes to add more smart radiator thermostats in time, it can easily be done. With so many benefits offered by multizoning, it should always be a key feature you look for when recommending a smart control. This type of system doesn’t have to be difficult to fit either, and many solutions available on the market are designed with ease of installation in mind.
SMART CONTROLS I HI P BOOK 2019-20
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WHEN AND WHY TO RECOMMEND
A
CONTROL
Thanks to the latest technology advancements, smart controls can be suitable for a range of installations. > ENERGY-CONSCIOUS
> FAMILY FRIENDLY
While smart controls can be more expensive upfront, in the long run, they can deliver huge energy savings. A recent study showed that of the UK adults who currently use smart home heating solutions, 46% have reduced their heating bills and 47% have improved their comfort at home. This is often enhanced further though the use of smart modes and intuitive technology such as atomisation, optimisation and weather compensation. This technology can improve the efficiency of the heating system even further to help lower energy bills. For those who are keen to see the performance of their heating system, many smart controls now offer reporting functions on the app.
Smart controls are ideal for families with irregular schedules as it allows them to alter their heating remotely. Different generations living under one roof can create separate zones with their own heating schedules. Every member of the family can be kept comfortable and energy isnâ&#x20AC;&#x2122;t wasted heating empty rooms.
> CUSTOMERS WITH RESTRICTED MOBILITY When recommending a heating control for customers with restricted mobility or health conditions, careful consideration must be taken to ensure it will be suitable for them. In most cases, a smart control that can be activated remotely through the customerâ&#x20AC;&#x2122;s phone is an ideal solution. Additionally, smart controls that are compatible with Amazon Alexa and the Google Assistant allow customers to alter their heating settings via voice activation.
> TECH-SAVVY For a fully automated heating system, a heating control that utilises geofencing technology can create a seamlessly integrated result. Using platforms such as IFTTT (If This Then That), homeowners can create rules to control the heating based on their proximity to the home. Additionally, some smart heating controls feature innovative functions such as open window detection that will register when a window is open and automatically turn off the heating to ensure no heat is wasted, as well as modes that learn how long the home takes to heat up in order to reach the desired temperature at the correct time. Whenever you are recommending a smart control for a customer, it is important to fully understand how they intend to use it in order to select a product with the most suitable features.
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TO WISER Whether it’s a first-time buy or a forever home, consumers are becoming increasingly interested in upgrading to a smart home. To help meet the ever-changing needs of customers, Drayton has developed Wiser, the smart multi-zone heating solution. To make installation easier, Wiser is designed to be compatible with the standard UK wallplate meaning no rewiring is needed, and doesn’t require heating engineers to collect any personal data from their customer to complete the set up.
> PAIRING DEVICES Wiser lets you pair up to 32 devices, allowing for individual room control in up to 16 rooms. This can be achieved using the smart radiator thermostats, which can be easily and quickly installed onto existing radiator valves. The award-winning Wiser Radiator Thermostats have a twist-top, allowing customers to manually boost the temperature in a room when required.
Wiser's Eco and Comfort Modes ensure the heating system performs most efficiently, helping to reduce customers’ energy bills. For customers on the go, Wiser uses geofencing via the IFTTT platform, allowing Away Mode to turn on and off automatically depending
on the location of the user. Wiser can also be connected to voice assistants such as Amazon Alexa and the Google Assistant for voice-activated heating control. Designed as a buildable system, Wiser centres around the Heat Hub, with three readymade thermostat kits as well as two multi-zone kits available. Further room thermostats and radiator thermostats can be added, allowing users to expand the system over time.
> WISER PLUG For customers looking to integrate other appliances into their smart home, the Wiser Plug can be added to the system, allowing homeowners to turn electrical appliances on and off remotely, and create schedules for them to follow. The Wiser Plug also acts as a range extender so that Wiser’s signal reaches even the furthest corners of the house, which is particularly helpful in very large homes or properties with thick walls. For more information on Wiser, visit wiser.draytoncontrols.co.uk or follow @DraytonHeating on Twitter.
TOILET FITTINGS
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SELF-SEALING WASTE VALVE The Magna self-sealing valve is a non-return valve with an internal membrane. The valve opens to allow water to be discharged, then automatically closes to prevent foul smells and sewer gases from entering the building.
> ADAPTABLE This is a very adaptable valve, suitable for installation under sinks, basins, bidets, baths and urinals – and it can be installed in a horizontal or vertical position. ▸ The Magna valve comes complete with 90° inlet and straight compression adapters. ▸ It has a waterless trap that won’t dry out and won’t gurgle. ▸ Drain cleaning products should not be poured down the Magna valve.
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CONNECTORS
It’s good to be familiar with the various types of pan connectors. Shown below is some of Viva Sanitary’s range, which is made from a high quality polypropylene plastic with a rubber sealing washer. The internal rubber gasket in its rigid pan connectors is uniquely elongated, meaning the seal with the pan spigot is extremely watertight. All flexible pan connectors have a Smart-Flo design extension tube, where the material is specially shaped so anything passing through hits a smooth point, making every ridge point towards the soil pipe.
20mm Offset
Straight
40mm Offset
14˚ Angle
Extended Straight
TOILET FITTINGS I HI P BOOK 2019-20
90˚ Bend (32mm Adapter)
90˚ Bend
Swan Neck
Mini Flexible
90˚ Bend Long Tail
Extension
Long Flexible
90˚ Flexible
Medium Flexible
90˚ Flexible with 32mm Adapter
For more information visit www.vivasanitary.co.uk
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VIVA’S INSTALLER CLUB Here at Viva, our installers are our heroes and we have decided that it is time to offer more than just a thank you. That’s why we’ve set up a free exclusive club for Viva installers. Install, collect, redeem. It’s that simple. > HOW IT WORKS For any part you need to purchase, simply search using the product code, and you will be presented with a list of every store in your area with that item in stock. Inside of each toilet cistern part, you will find a sticker with a unique code which can be submitted in exchange for points. Simply log in to your account and register your points, which you can redeem instantly. There is a range of merchandise for you to choose from, from hats and hoodies to mats and mugs.
> EARN YOUR BADGE Once registered we will send out your black membership bumper sticker in the post. Once you have registered 200 points, you will be upgraded to our bronze level membership, and we will send you a bronze Pro Installer Club bumper sticker. When you reach 500 points, you will be upgraded to silver, and when you reach 1,000 points, you will have entered our legendary gold level, and not only will we send you a gold bumper sticker, you will also receive a framed golden fill valve.
To register to to vivasanitary.co.uk/pro
For more information and to sign up go to www.vivasanitary.co.uk/pro
TRAINING
Sponsored by
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THE OF CONTINUAL TRAINING The plumbing and heating industry is constantly evolving as a result of changing legislation and standards, but also through new product introductions. With this in mind it’s vital that installers, regardless of experience and position, continue their learning journey. Steve Owen, National Training Manager at Baxi Heating, explores the importance of an ongoing training programme for apprentices.
> TRAINING PROGRAMME
on practical training, with just 20% behind a desk reviewing PowerPoint slides. The simple shift means that installers have a greater opportunity to learn more about identifying faults, servicing and installing products under the supervision of a trainer.
Completing an apprenticeship or training programme is undoubtedly a momentous occasion. For many it can feel like the days of learning are over and an end to classroom study, but the reality is that working in a constantly evolving market means training is vital throughout an individual’s career. From new product introductions and electrical safety courses to fault-finding, there is a broad range of training on offer to help installers, regardless of experience, day-today. The style and structure of these sessions has been designed following in-depth feedback from attendees across industry – ensuring the information is presented in the most suitable format and covering the topics of greatest interest and need. For example, 10 years ago the main format for most training sessions was PowerPoint. This meant that around 80% of the time in training was spent on theoretical knowledge and just 20% hands-on. Now however, we’ve reversed this process, focussing 80% of time
> INDUSTRY EXPERIENCE This change to the course content also maximises a trainer’s wealth of industry experience. Being able to provide real-life examples and relate to problems that may be identified on the job makes the sessions much more important and ultimately interesting for participants. Training also presents the ideal opportunity to meet with other installers, share experiences and provide helpful hints and tips on the job, which is invaluable. Continued >>
Every Tuesday at 12 noon, one of the Baxi trainers shares their top tips and advice on social media. And, at no more than a minute long, even the busiest students can find time to watch. So, for nuggets of boiler wisdom, follow Baxi.
To subscribe head to youtube.com/baxiboilers
baxi.co.uk
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> KNOWLEDGE SHARING AND ONLINE It can be incredibly refreshing to see newly qualified professionals providing tips and advice to more experienced professionals and vice versa. Many believe the process of learning is always passed on from those who are more experienced to new starters, but it works both ways. The rise of online video training means that the learning process can continue outside of the classroom. Making use of video content adds a new layer of flexibility to installer training, providing people with the chance to fit training in around their busy schedules. For some more experienced heating engineers, the use of these channels, however, may be limited. Some installers still have large product specification files in their vans. For many, this file is their day-to-day bible, providing them with all the information they need for each boiler. However, without attending courses or reviewing content in magazines and other sources, they may not be aware that new apps and online tools can help them on the job quicker and simpler than ever before. Smarter interconnected heating controls are the perfect example here. Experienced installers are not always comfortable working with smart controls or digitally-connected components. But with customer interest in the sector gaining momentum, it offers a strong potential growth area for businesses. This may be just one example of how consumer demand is affecting product specification, but it also highlights an opportunity for installers â&#x20AC;&#x201C; experienced and new-to-industry â&#x20AC;&#x201C; to upsell to customers on a job. Training provides the perfect vehicle to learn more about these new technologies and how to upsell them.
> THE ROLE OF SOCIAL MEDIA With social media playing a vital role in encouraging engagement and training within the plumbing and heating sectors, it is essential manufacturers utilise it to appeal to young people interested in a career in the industry. Baxi is actively engaged in delivering easily-digestible pieces of training information online using #TrainingTuesdays. This is not enough information to be used as a single resource for training. However, it does enable manufacturers to
TRAINING I HI P BOOK 2019-20
> THE FUTURE communicate information with younger engineers in a format that they like and respond to. Video reminders of lessons learnt in the classroom also help students to consolidate learnings. Being able to refer back to previously-taught information gives trainees a second chance to understand challenging concepts in their own time. Providing those on training courses with this extra resource supports them in their journey to becoming a skilled installer, able to demonstrate a sound understanding of the systems they are required to work with.
In order to compete on a global level and to develop new technologies, we need to train and expand our workforce. There’s no denying that young people need to be targeted by offering them unparalleled training and apprenticeship schemes. The opportunities however, do not only lie with the young. Many experienced installers are constantly looking to upskill to ensure they can meet ever-changing consumer demand. There are also professionals with transferable skills from other industries increasingly opting for a career change. As a result, apprentices aren’t all straight out of college, and so training needs to be aimed at every generation. With the skills gap continuing to be a problem for the heating and hot water industry and with not enough young people entering the sector, it’s more important than ever that older installers have access to, and are encouraged to embrace, new technologies. This will not only benefit the industry as a whole, as they will be able to pass down invaluable knowledge to the next generation of gas engineers, but will also improve the range of choices available to customers.
“Training is now more personable and exciting”
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THE CONSTANT NEED
FOR
Just as the heating industry has evolved, so too has the training offered by manufacturers. Hands-on experience provides unrivalled knowledge and awareness of industry issues and products, helping installers each and every day, regardless of their experience level. “Hands-on experience provides unrivalled knowledge and awareness of industry issues”
It remains important however to consider the talent to hand and ensure that more experienced installers have access to relevant training opportunities to ensure they aren’t left behind and are aware of the latest technologies. This will enable them to offer advice and guidance to younger apprentices and like-minded professionals, futureproofing the industry for many years to come. Find out more about Baxi’s range of training courses, visit: https://trade.baxi.co.uk/tradearea/training/training-courses.htm or call 0344 335 4207
UNDERFLOOR HEATING
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UNDERFLOOR HEATING BASIC PRINCIPLES & BENEFITS > ENERGY-EFFICIENT COMFORT Underfloor Heating (UFH) using piped warm water is a modern and energy-efficient option for heating homes and other buildings. UFH also delivers comfortable warmth for occupants, as well as other practical benefits.
uneven warmth and higher temperatures at ceiling height compared with floor level. As radiators intrude on the usable space within a room, there is a general desire to keep them as compact as possible. As a consequence of this, the piped water has to be hotter than for UFH in order to achieve the same level of comfort for the occupants.
> HEATING PRINCIPLES With UFH, the floor is gently heated by piped warm water (or alternatively by electric cable) and the heating energy is emitted from the floor by natural radiation. This heat is absorbed by other surfaces in the room which then also emit warmth. 20°
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> HEAT SOURCES Plumbed UFH uses piped warmed water from any primary heat source. This may be from a conventional domestic boiler that is also supplying domestic hot water. In some situations, the boiler may be supplying heated water for radiators as well as for UFH. Alternative sources of warmed water may be heat pumps or solar water heating. UFH is especially suited for such renewable heat sources because it requires water at lower temperatures than traditional heating techniques.
20°
26°- 28°
The result is an all-round, more even warmth than is typically achieved by other space heating techniques. Radiators, for example, use room air to transfer the heat, mostly by convection. This reliance on the convection of air to heat the room results in Continued >>
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> MAIN ADVANTAGES OF UFH Underfloor heating offers many benefits to the homeowner. ▸ Lower water temperatures required for UFH mean better energy efficiency with fuel bills up to 20% lower ▸ More even room temperature ensures all round comfortable warmth ▸ Silent running – no expansion creaking or water flow noise ▸ Unhindered room layout - because there are no wall-mounted radiators ▸ Healthier environment - because less dust is circulating in the air ▸ Decreased irritants - as the warm floor inhibits the breeding of dust mites and fungi ▸ Greater safety - because there are no exposed hot surfaces
3. Controls: to monitor water and air temperature and signal the heat source. In effect, the nerve centre of the installed system. The careful selection of each of these is critical to the efficient operational performance of the entire installation. Let’s look at these in more detail.
1 > FLOOR PRODUCTS The choice of floor product is influenced by several factors: ▸ Whether the floor is being newly constructed or already exists ▸ Its type of construction: solid / screeded or dry / timber ▸ The size and shape of the space to be heated ▸ The type of floor finish that will be installed over the UFH A solution to suit any combination of these factors can be found within the Hep²O underfloor heating product range.
▸ Low maintenance - no radiators to redecorate or renew, or to be ‘dropped’ to allow room redecoration
> THE THREE ESSENTIAL ELEMENTS Plumbed UFH comprises three key elements that work together to deliver the required heating performance and effect: 1. Floor products incorporating UFH pipe: to create the pipework circuits within the floor that will emit heat. Many floor products help to hold the pipe at the correct spacing to ensure even distribution of heat across the floor surface above. 2. Manifold: to provide flow and return circulation of warm water at the correct temperature and flow rate to ensure an even, comfortable temperature across the whole floor surface.
2 > MANIFOLDS A manifold is required wherever UFH is to be installed to serve two or more plumbed circuits from the same primary heat source. When UFH is being connected to a high temperature heat source which also controls hot water or other heat emitters, a mixing unit is connected to the manifold to mix the water to the required temperature for the system.
UNDERFLOOR HEATING I HI P BOOK 2019-20
The Hep²O underfloor heating range includes manifold solutions that can be tailored to each situation. The composite manifold can be sized to serve the exact number of individual UFH circuits up to a maximum of 14 circuits. Single circuit installations which require water temperature control will be connected to their heat source via a mixing unit, but will not require a full manifold.
3 > CONTROLS As with any type of heating, UFH operation requires time and temperature control. The choice of controls will initially be based on these key factors: ▸ Whether wired or wireless installation is practical or preferred
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This can affect heat output. Allowance should be made for the thermal resistance of the floor finish, in combination with that of the floor construction, to ensure this will not prevent efficient heating performance.
> TYPICAL LAYOUTS When laying out the pipe there are several patterns that can be used. This will depend on the size and shape of the room and installer preference. There are two typical patterns for laying UFH pipe: 1. Spiral: this follows room shape in a spiral to the middle and is then reversed out. This pattern is possible with two Hep²O underfloor heating systems – Staples and System Plates. SPIRAL LAYOUT
SERPENTINE LAYOUT
▸ Requirement for programmed or nonprogrammed operation ▸ Number of individual circuits – and whether these are to be controlled separately or linked In addition, special operational features and functions may be included to enhance convenience (e.g. remote operation) or operational safeguards for householders (e.g. frost settings, child / interface lock). Many controls are now web enabled and can be controlled by apps. Hep²O underfloor heating controls provide a comprehensive choice of solutions tailored to the specific needs of each installation – and the preferences of the householders.
> FLOOR FINISHES All UFH installations are overlaid with a final floor finish. This may be: carpet; resilient vinyl; linoleum (or equivalent); stone; ceramics; timber or laminate. As with different types of floor construction, the thermal resistance of each floor finish option varies.
2. Serpentine: pipe is laid in parallel runs up and down room length, with loop turns at each end. For systems that use pre-drilled channels e.g. Hep²O low build system, this is the pattern which is used.
> ADVICE, TOOLS AND GUIDANCE Most manufacturers will offer advice and online tools to help you select the correct system, calculate the heat losses, determine what products are required for the job, and give advice on installation. Hep²O has an online calculator which will help you work out what you need for a specific project and give you a list of materials you can take in to your merchant. It also has a range of product and installation guides with detailed guidance on each system. These can all be found at hep2oufh.co.uk
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MAKING UNDERFLOOR
HEATING
More and more homeowners are seeing the advantages of installing underfloor heating in their properties. Whether it’s an extension, conservatory or a retro fit to an existing room, UFH means more wall space, greater comfort and controllability and often cheaper heating bills. It also adds a touch of luxury at an affordable price. To help you make the most of the opportunities, Hep²O underfloor heating offers a range of systems for both screeded and dry floor constructions. The range includes staple systems and system plates which allow easy spacing of pipes, and a range of panel products so you can choose the right product for your project. Hep²O also has a range of single room packs which contain everything you need for projects up to 24m².
Hep²O UFH has a range of thermostats and controls, ranging from simpleto-use wired and wireless options, to the latest web-enabled, app-based systems, so you can meet the needs of any client.
“Hep²0 underfloor heating offers a range of systems for both screeded and dry floor constructions” As a leading plumbing brand in the UK you can be sure that the products will perform, and all system components have been quality tested to the highest standards and come complete with manufacturer’s guarantees.
DID YOU KNOW? Fitting UFH is much easier than many installers realise. Hep²O provides a range of literature, online tools, videos and step-by-step guides to make installation simple. You can find all this information at hep2oufh.co.uk
Hep²O underfloor heating is fully compatible with Hep²O plumbing products and is widely available from plumbers’ and builders’ merchants nationwide. For more information visit wavin.co.uk or follow @Hep2O on Facebook, Twitter and Instagram.
VAN RACKING & SECURITY
Sponsored by
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DIY VAN RACKING:
DO IT
NOT?
How often have you been in the situation where you can’t find a power tool in the back of the van? You know it is in there amongst the other tools, fixings, fittings and pipes but just can’t seem to locate it. > THE RIGHT VAN RACKING SYSTEM If you find yourself spending 10 minutes per day, Monday to Friday, searching for it, over the course of a year you will have spent close to two full days of your life doing this. That is two days lost. It does not matter whether you are a plumber, electrician or heating engineer. Whatever trade you are in, this is valuable time that you cannot get back. With this in mind, choosing the right van racking system for you and your colleagues
will prove to be one of the most important business decisions you’ll make. How you kit out the inside of your van is completely up to you. Ultimately you want to keep it organised. Tailoring any van racking or van storage to best suit your everyday requirements makes your time on the job more efficient. Being a skilled tradesperson, the thought of producing a bespoke DIY van racking system yourself to your very own spec may have crossed your mind.
VAN GUARD VAN KIT Quality van accessories to help keep your van kit safe & secure
Van Roof Bars & Racks Pipe Carriers Trade Van Racking Van Locks Tool Stores Seat Covers
MADE FOR THE TRADE View our range of van accessories www.van-guard.co.uk
Call our UK Customer Service line 01392 368351
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DIY VAN RACKING:
PROS & CONS Here we list some of the pros and cons of DIY Van Racking.
>
PROS
> BESPOKE TO YOUR VAN First you need to decide on your racking requirements. Ask yourself, what fixings and material am I going to be loading and transporting? Do I want racking down the passenger side, driver side or down both sides? If so, does the van have side sliding doors? What size are the wheel arches? Do I want simple straight shelving? Would I like smaller compartments to store fixtures and fixings? Are drawers required? If you want to utilise as much space in the load area as possible, you may want to consider a false floor to store drill boxes, and depending on the height, have a racking unit on top. Take your time to design your van racking. Once you have sourced the materials that are required to build your unit, you can then start
>
to manufacture your very own customisable, fully functional workshop.
> COST The top choice of material for DIY van racking is plywood â&#x20AC;&#x201C; an extremely cost-effective solution. Popular types include Chinese Plywood and a higher quality Birch Ply. If you are only planning to carry a few toolboxes, then purchasing any form of plywood to create your racking unit should do the job.
> EASY TO FIT Internal wooden racking units are relatively easy to produce and fit, meaning you do not need to be a skilled carpenter to do this. Interlocking shelves provide optimum strength providing a simple yet effective solution.
VAN RACKING & SECURITY I HI P BOOK 2019-20
>
CONS
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> SAFETY ISSUES > WEIGHT Ply racking units can be easy to fit and low in cost to produce, but have you thought about the weight? They can be heavy and bulky. The more you adapt and customise your units, the more this will influence weight and therefore the payload of your van. Purchasing an alternative solution such as aluminium van racking gives you a heavy-duty option whilst proving around three times lighter than ply racking. Example setup for LWB High Roof van
Example setup for SWB Low Roof van
You do not need us to tell you that van safety is paramount. Major racking manufacturers will have put their van racking systems through stringent testing to show that they will remain secure in the back of the van in accident conditions. It costs a lot of money to crash test your DIY van racking system, so it’s worth making that investment in crash-tested van racking.
> DATED It’s all well and good maximising the space inside your van but will you be able to transfer this into a new van in a few years’ time? What happens if you build a racking unit yourself only to find that your requirements now differ at a later date? Of course, you can try and adapt, but save on the hassle with flexible units that can easily be moved from van to van or allow purpose-fit accessories to be added, allowing quick personalisation. Everyone will have a different opinion on van racking. You’ll be lucky to see two vans have the same setup inside. Deciding on what van racking system to settle on is an important choice but one you should do yourself. DIY means “do it yourself”, not necessarily “build it yourself.” With the customisable and transformational racking and storage on offer now, choosing what units you want, accessorising with add-on products and the assembly is very much DIY.
For more information check out www.van-guard.co.uk or call 01392 368351 Continued >>
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CARRYING BRITAIN’S BUSINESS WITH VAN GUARD
Long established manufacturer of aftermarket van accessories Van Guard is the one-stop shop for your load carrying and storage needs. > VAN LOCKS
> VAN RACKING
New from Van Guard are the latest in aftermarket van locks and security plates. With van and tool theft at high levels across the UK, Van Guard has utilised its vast manufacturing facilities in Devon and previous experience in van security to produce a large range of bespoke locking systems including deadlocks and slamlocks.
Van Guard’s Trade Van Racking range provides a lightweight, strong and flexible metal racking solution to store and organise power tools and components effectively and efficiently. A premium product at a nonpremium price, the Trade Van Racking has been crash-tested, and is extremely easy to assemble.
> VAN ROOF BARS & RACKS The aerodynamic ULTI Bars are considered the van roof bar of choice for the trade. For a more heavy-duty van roof rack, Van Guard’s smart ULTI Rack both looks the part and does the job. Made from lightweight aluminium, it is strong, built to last and fuel-efficient. Its innovative design means it has around half the number of fixings of other aluminium racks, making it quicker and easier to fit.
> PIPE CARRIERS Durable and fuel efficient, Van Guard’s extensive range of aerodynamic aluminium pipe carriers give you everything you need in a pipe tube at a price you'll struggle to beat. An extremely popular lined pipe carrier option is available to prevent damage and marking to conduit and trunking – ideal for electricians and plumbers. Check out www.van-guard.co.uk
WALL HUNG TOILETS
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GOING WALL-HUNG:
THE
Small bathrooms can throw up big design challenges. It can be difficult to fit everything into the space available. But with careful research, professional installers can identify bathroom manufacturers that are combatting the growing issue of space in UK homes. There are endless ways to make a small bathroom more appealing, but when it comes to the installation of new toilets, how can installers suggest the best possible solutions for their customers? Ellie Broderick, Product Manager at Geberit Duofix, explores the drivers behind an industry shift in favour of wall-hung toilets and the potential opportunities presented to both installers and end-users.
As a result, a number of bathroom solutions are emerging that maximise space without compromising on style. Of course, all this leaves installers with a challenge on their hands: generating well thought out, inspired bathrooms, while contending with an increasing lack of space.
> BIG IDEAS FOR SMALL BATHROOMS Installers are tasked with getting the most out of a variety of bathrooms as they look to meet changing demands from homeowners. According to a recent study, bathrooms topped the list of interior refurbishments for renovation frequency in 2017, with more than a quarter of renovating homeowners tackling bathrooms (Houzz, 2017). Yet, behind this increase there is one key statistic thatâ&#x20AC;&#x2122;s transforming the planning and delivery of bathroom projects. According to a 2018 report by the LABC Warranty, the average size of UK homes is just 67.82 sqm â&#x20AC;&#x201C; over 4.6 sqm smaller than in 2000 and 15.5 sqm smaller since 1970.
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> SPACE-SAVING FLEXIBILITY Bathrooms are valuable spaces and without the luxury of space, these rooms will require the most versatile solutions. It’s an area in the home where the occupant naturally spends a long time; hence it is necessary for users to have a bathroom that does not compromise on space and offers a sensory retreat from our increasingly busy lives. Providing a space-efficient alternative to traditional close coupled toilets, wall-hung toilets with concealed cisterns and prewall frames are fast becoming a popular choice for homeowners across the UK. The creative flexibility afforded by a wallhung solution is incomparable, creating
streamlined, clutter free environments for the end-user. By concealing the cistern behind the wall, the toilet can give the bathroom a neat and tidy appearance, maximising space available and even forming the illusion of a larger room. The entire system can even be placed under windows or sloping ceilings.
> MODERN DESIGN If the customer is looking to create a sleek and sophisticated design, specifying a wallhung toilet or furniture will provide a modern yet functional washroom solution. Wall-hung toilets come in a comprehensive range of styles from rounded to square – with options for every project type and budget. The fact that wall-hung solutions appear to float is immediately impressive and associated with the stylish suites seen in hotels and five-star apartments.
“Wall-hung toilets provide a modern yet functional washroom solution”
> EASY TO CLEAN Wall-hung toilets hover several inches off the floor, allowing the user to clean around it with ease. There is no pedestal, cistern or exposed pipework, leaving little space for germs or dust to accumulate.
WALL HUNG TOILETS I HI P BOOK 2019-20
> REDUCED SANITARY SOUND Opting for a wall-hung toilet is a sure-fire way to reduce sanitary sound in any washroom or bathroom. Raising the toilet off the ground stops noise travelling directly from the toilet pan to the floor. Whatâ&#x20AC;&#x2122;s more, by incorporating in a pre-wall frame into a bathroom design, the user can optimise all acoustic values. For example, certain frames can include integrated rubber tipped push rods to reduce noise from the flush plate when pressed for flushing, a polythene jacket insulating the cistern, circlips on threaded rods to eliminate movement and sound absorbing seals on drainage brackets.
> WALL-HUNG ON A BUDGET? In bathroom refurbishments bound by tighter budgets, there are typically two considerations when it comes to installing wall-hung toilets: the cost of the ceramics and the cost of the installation. However, thanks to extensive product and system development by manufacturers, affordable wall-hung ceramics ranges are now readily available through merchants.
> A WIN-WIN Installers now have the opportunity to grow their business and reputation by acting as bathroom advisors and not just fitters. With such design flexibility, plus the opportunity to sell affordable ceramics and behindthe-wall systems to a wider audience, wall-hung solutions are a win-win for both the installer and customer.
> EASY INSTALLATION Difficult installations can ramp up the cost of bathroom refurbishment â&#x20AC;&#x201C; another issue manufacturers are tackling head-on with versatile, quickto-fit WC frame systems. Many pre-wall frame systems for wall-hung ceramics have been designed with installation and easeof-maintenance in mind. Opting for a pre-wall frame can reduce the complex installation previously associated with wall-hung toilets. Cleverly concealed fixings and the inclusion and position of water inlets make life easier for installers, and with the cistern concealed inside a drywall, there is no need for additional studding. The result? A strong, reliable and leak free finish thanks to a onepiece blow moulded cistern, angle bracket fixings and snap connectors. Maintenance is also safe and simple.
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GEBERIT & TWYFORD THE PERFECT PARTNERSHIP
Wall-hung toilets are the stuff of bathroom designer and consumer dreams. Offering a sleek aesthetic and a sense of space thanks to their floating effect, wall-hung toilets also mean easier cleaning. But if you think all this is restricted to those with a budget to blow, then it’s time to think again. Product development from brands such as Geberit and Twyford means wall-hung bathroom ranges can be installed simply and economically.
previously associated with wall-hung systems. Cleverly concealed fixings and the inclusion and position of water inlets make for a simpler installation and, with the cistern concealed inside a drywall, there is no need for additional studding.
> MAKE A DIFFERENCE
> PERFECT PARTNERSHIP
Going wall-hung can make a real difference for your customers. Installed behind the wall, the Duofix WC frame instantly makes the bathroom feel more spacious. It can support a weight up to 400kg and the concealed cistern is fully insulated against condensation and acoustics.
Twyford’s range of wall-hung toilets represent fantastic value for money and with several models to choose from, there’s always a Twyford toilet to meet every design ambition. When combined with Geberit’s Duofix wall hung frame system, you have the perfect partnership. Quick and affordable pre-wall frame systems for wall-hung ceramics, such as Geberit’s Duofix frame system, have been designed with installation and ease of maintenance in mind. Opting for Duofix will typically reduce the complex installation
Geberit’s Duofix
Servicing is as straightforward as a conventional floor standing toilet – and Geberit’s free training is there to ensure confidence and share best practice.
For more information on Geberit frames, visit: www.geberit.co.uk/products/installation-systems/geberit-duofix/ For more information on Twyford, visit: www.twyfordbathrooms.com/
WATER REGULATIONS
HOT & COLD WATER SYSTEMS
Sponsored by
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&
TECHNICAL ADVICE Now you’ve completed your training and put away your text books, you’ll never need to get them out again, right? Well, maybe... but remember that as the installer, you’re the one who has to ensure that your work complies with the Water Fittings Regulations, or Water Fittings Byelaws if you are working in Scotland. If your work doesn’t comply, you risk prosecution for a criminal offence and the water supplier can require alterations, at your own cost, to make your work comply. So – because no-one knows everything – sooner or later you’ll have questions about some part of the Water Fittings Regulations. Where can you look for answers?
> WRAS One place to try is the Water Regulations Advisory Scheme WRAS (www.wras.co.uk). They have advice and guidance on all kinds of topics, whether installing or maintaining fittings such as reduced pressure zone (RPZ) valves (type BA devices); designing air gaps for cold water storage cisterns; installing rainwater harvesting systems; or the accessibility of water fittings when they are in walls or under floors.
There are leaflets about commissioning plumbing systems and about fluxes and where you mustn’t use lead solders.
WATER REGULATIONS I HI P BOOK 2019-20
Although you may know about the regulations, your customers might find useful the leaflets explaining what the regulations are, or what work needs to be notified to a water supplier. A series of customer- friendly booklets describe how the regulations apply to different types of premises, such as farms, caravan sites or sports grounds, and more titles are being added.
> GUIDANCE ON REGULATIONS Perhaps even more useful are the technical interpretations and other pieces of advice from the water industry, which can be found in the ‘Resources’ section of the website. You may have a copy of the Water Regulations Guide, but there is extra advice online that isn’t printed in the Guide.
DID YOU KNOW? Water can be dangerous, no-one wants their drinking water to be unsafe. Backflow prevention is one of the most important aspects of the Water Regulations, and in addition to point of use protection, zone and whole site protection may be required.
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> ADVICE If you can’t find the answer, WRAS offers a technical advice service. You can ring up, or write in asking any question about the regulations and WRAS will do its best to provide an answer. The best thing is – it’s all free.
DIRECTORY Finally – to be sure the water fittings and appliances you are about to install will comply with the regulations (in line with your legal obligation!) you can check if they are listed in the WRAS online Water Fittings and Materials Directory. The directory lists thousands of fittings and appliances which have been assessed to check that they are of a suitable quality and standard. Don’t forget to look at the installation requirements (IRNs) as these provide essential information which must be followed if they to be installed compliantly. Access to the directory is FREE at wras.co.uk/ directory and is updated monthly.
DID YOU KNOW – the Water Regulations Advisory Scheme is funded by UK water suppliers to publicise and to promote consistent interpretation of the Water Fittings regulations and Scottish Byelaws across the UK.
Contact WRAS Ltd. at Unit 13, Willow Road, Pen-y-Fan Industrial Estate, Crumlin, Gwent, NP11 4EG. Alternatively call 0333 207 9030, fax 01495 248 540, email info@wras.co.uk or visit wras.co.uk
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THE
PRODUCTS
You might think no-one would sell a plumbing fitting which was illegal to install... but sadly, you’d be wrong. > APPROVED PRODUCTS So how can you tell if the product is OK? Products should have been tested to ensure they comply with UK requirements. But it is not always easy as often there is no information about this. One reliable method is to use WRAS Approved products. You must install in accordance with any conditions which apply and are shown as Installation Requirements & Notes (IRNs). Water companies, the enforcers of the regulations, are separate from WRAS and make their own enforcement decisions. With water fittings, they will consider not only whether a product conforms to an appropriate quality and standard but also its suitability and where it is being installed.
DID YOU KNOW? Under the Water Fittings Regulations, it’s not illegal to sell you a fitting which doesn’t comply, but you could commit an offence by installing it. It’s the installer’s legal duty to ensure that water fittings they install meet the requirements of the Regulations.
> TESTING To gain WRAS Approval, every product is extensively tested to performance requirements, which are set by Government. Taps are operated 200,000 times to check they are leak-tight over their full life. Pipes are pressure tested with hot water as well as cold if they’re for hot water or heating systems. Air gaps are measured for backflow protection and materials in contact with water are tested to make sure there are no nasty tastes or toxic substances. Toilets are even tested with artificial poo to ensure it clears the pan correctly! And of course, check valves are checked. Head to youtu.be/60inkL0wacg to see a short video on WRAS product testing.
When you’re buying or installing products, look for the logo.
You can find WRAS Approved products in the WRAS Water Fittings and Materials Directory FREE OF CHARGE on the WRAS website at wras.co.uk/directory
Stay WaterSafe. Get approved. Got the right plumbing qualifications under your toolbelt? Congratulations! So whatâ&#x20AC;&#x2122;s next?
WaterSafe is the free online directory and national accreditation body for approved plumbers in the UK. As a member youâ&#x20AC;&#x2122;ll get endorsement and support from your local water company. Your customers will have peace-of-mind with a name they can trust and a certificate showing your work complies with the water regulations.
For information on joining call today on 0333 207 9030 or visit watersafe.org.uk @WatersafeUK
@watersaferegister
watersafe
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WATERSAFE? WaterSafe is the UK register of approved plumbers. It provides a free, online directory of qualified, professional plumbers trained to work safely with customers’ drinking water. WaterSafe is supported by all UK water companies, the drinking water inspectorates, Citizens Advice and the Department of Health. Being a WaterSafe approved plumber shows potential customers you have specific training in the Water Supply (Water Fittings) Regulations and Scottish Byelaws, designed to maintain the high quality of water supplies and avoid the risk of contamination.
> WHAT ARE THE BENEFITS OF JOINING FOR YOUNG PLUMBERS? By joining the national accreditation scheme of more than 5,700 approved plumbers you will: ▸ reach more customers – WaterSafe’s online directory is one of the largest in the UK ▸ enjoy support from your local water company – who refer their customers to WaterSafe for approved plumbers and can support you with advice ▸ benefit from free promotion and a stamp of approval for your business – members can display WaterSafe branding on their vehicles, stationery, websites and social media ▸ have access to the latest Water Regulations and Byelaws information – to keep you upto-date with changes in the industry ▸ be able to issue a compliance certificate – to give customers confidence, reassurance and legal protection ▸ give peace-of-mind to customers looking for a professional, competent plumber.
> HOW CAN I BECOME A MEMBER OF WATERSAFE? To join WaterSafe, you firstly need to complete your training and gain a water regulations certificate. Once qualified, you can join one of the seven existing Approved Contractors Schemes in the UK, who can sign you up to WaterSafe free of charge. ▸ The Association of Plumbing & Heating Contractors (APHC) operates across England and Wales ▸ The Chartered Institute of Plumbing & Heating Engineering (CIPHE) operates across the UK ▸ The Scottish & Northern Ireland Plumbing Employers’ Federation (SNIPEF) operates across Northern Ireland and Scotland. ▸ Water suppliers Anglian Water (APLUS scheme), Severn Trent Water (WaterMark scheme) and Thames Water (TAPS scheme) ▸ The Water Industry Approved Plumbers’ Scheme (WIAPS) in the remaining water suppliers’ areas in England and Wales. For information on the schemes and the minimum requirements and qualifications involved, visit watersafe.org.uk/howtojoin
WATER REGULATIONS I HI P BOOK 2019-20
> WATER INDUSTRY APPROVED PLUMBERS’ SCHEME - WIAPS Membership of WIAPS is free. To join you need a plumbing qualification (minimum of NVQ Level 2 or equivalent), a Water Fittings Regulation certificate, public liability insurance and employers’ liability cover if needed. On joining you’ll get free packs of branded compliance certificates and regular technical updates.
“Being a member is important – so many people think they’re ‘plumbers’ because they can put together two pipes. There’s more to the job than just that – people’s health can be potentially at risk if they use unqualified plumbers”
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WaterSafe approved plumbers have the authority to self-certify to water companies for certain types of plumbing work (e.g. existing buildings extensions and bidets) – avoiding delays, reducing paperwork and making you more attractive to developers.
“I think being a member of WaterSafe is great – a way for people to recognise reputable plumbers that have the knowledge and competency to do a job safely”
Hannah Dorkenoo Leggat, WaterSafe member
Steve Bartin, UK Plumber of the Year 2018
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WATER REGULATIONS
INFORMATION ON NOTIFICATION OF PROPOSED PLUMBING WORK The following information is an extract taken from the Water Regulations Guide. > WHAT ARE THE WATER FITTINGS REGULATIONS? The Water Fittings Regulations, or byelaws in Scotland, hereafter referred to as regulations, are national requirements for the design, installation and maintenance of plumbing systems, water fittings and water-using appliances. Their purpose is to prevent misuse, waste, undue consumption or erroneous measurement of water and, most importantly, to prevent contamination of drinking water.
> WHERE DO THEY APPLY? All plumbing systems, water fittings and water-using equipment in all types of premises supplied or to be supplied from the public water supply, even if it is just a backup supply, come under the regulations. The regulations apply from the point where the water enters the propertyâ&#x20AC;&#x2122;s underground supply pipe. Premises without a public water supply connection are not governed by these regulations.
> WHO HAS TO COMPLY WITH THE REGULATIONS? Owners and occupiers of premises and anyone who installs plumbing systems or water fittings have the legal duty to ensure that the systems satisfy the regulations. Architects, building developers and plumbers have to follow the regulations on behalf of future owners or occupiers. Advanced notice must be given of most proposed installations to obtain consent for the work from your water supplier. It is a criminal offence to breach the regulations and offenders may face prosecution.
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> PLUMBING SYSTEM DESIGN AND INSTALLATION
protection and performance; or conform to a specification approved by the Regulators.
Plumbing systems must be designed, installed and maintained to meet the requirements of the regulations and their Schedules. This is to protect water quality, to ensure safety, ease of access for maintenance, detection of leakage, protection against damage or freezing etc.
The Water Fittings and Materials Directory, published by the Water Regulations Advisory Scheme (WRAS), gives up-to-date details of a wide range of items which satisfy the Regulators Specification.
If you are carrying out your own installation work, ensure you know how to meet your legal obligations. If you are employing someone else, consider using an Approved Plumber who will certify compliance of the new installation.
> PREVENTION OF CONTAMINATION BY BACKFLOW Backflow occurs when water flows opposite to the intended normal direction of flow. Where water or water-using equipment is used with fluids or materials which could contaminate the water, there must be adequate protection to stop backflow of potentially contaminated water into other parts of the system, especially drinking water outlets. The regulations define fluid risk categories according to the contaminants which are present. They only specify the appropriate type of devices or arrangements which must be fitted to protect against backflow.
> CHOICE OF MATERIALS & FITTINGS Plumbing materials and fittings must meet the standards given in the regulations. At present they must either conform to an appropriate British Standard; or some other European Economic Area state specification which provides an equivalent level of
Whilst it is not illegal to sell unsuitable ďŹ ttings and appliances, to install one would be illegal, so check suitability before purchase. The Directory is free to access on the WRAS website: wras.co.uk/directory.co.uk/directory
> ADVANCED NOTIFICATION In most cases, before work starts on any proposed installation, the installer, owner or occupier must obtain the water supplierâ&#x20AC;&#x2122;s consent by giving notification of the details of the proposed work. Proposed work which must be notified is summarised in the following list.
> THE INSTALLATION OF A WATER FITTING IN CONNECTION WITH: 1. The erection of a building or other structure, not being a pond or swimming pool 2. The extension or alteration of a water system on any premises other than a house (#) 3. A material change of use of any premises 4. The installation of: a. a bath having a capacity, as measured to the centre line of the overflow, of more than 230 litres (*) b. a bidet with an ascending spray or flexible hose (#) Continued >>
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c. a shower unit of a type specified by the Regulator (none are currently specified) (*) d. a pump or booster drawing more than 12 litres per minute, connected directly or indirectly to a supply pipe e. a unit which incorporates reverse osmosis f. a water treatment unit which produces a wastewater discharge or which requires the use of water for regeneration or cleaning
g. a reduced pressure zone (RPZ) valve assembly or other mechanical device for protection against a fluid which is in Fluid Category 4 or 5 h. a garden watering system unless designed to be operated by hand (*) i. any water system laid outside a building either less than 750mm or more than 1350mm below ground level 5. The construction of a pond or swimming pool over 10,000 litres capacity, designed to be replenished automatically with water supplied by a public water supplier. (*)
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In Northern Ireland and Scotland, in addition, notification is required for: ▸ grey water, recycled water, reclaimed water and rainwater harvesting systems ▸ water systems for firefighting, including domestic sprinklers ▸ a flexible shower hose or other flexible outlet for use in conjunction with a WC (#) ▸ a ‘shower toilet’ or ‘bidet-toilet’ where either as part of the WC itself or as an addition or adaptation of it, a stream of water is provided from below the spillover level of the WC pan for personal cleansing (#). There is one extra item which only applies in Scotland, that is to notify of any system that incorporates a private water supply.
> DETAILS TO BE NOTIFIED For installations to be supplied with water from the public water supply, the following information must be sent to your local water supplier:
> GRANTING CONSENT There is no charge by your water supplier for dealing with notifications or granting consent. Work on installations must not start until consent has been given. If consent is neither granted nor refused within ten days of the water supplier receiving a valid notification, consent is deemed to have been granted. This does not alter the obligation upon the installer and owner or occupier to see that the regulations are fully met.
> APPROVED CONTRACTORS An approved contractor, often called an approved plumber, will certify that their installation work satisfies the Regulations. In the event that this certified work contravenes the Regulations, the owner or occupier can use the certificate as a legal defence against prosecution.
▸ The name and address of the person giving notice and, if different, the name and address of the person to whom the consent should be sent. ▸ A description of the proposed work or any significant change of use of premises. ▸ The location of the premises and their use or intended use. Except for items marked (*) in the list, a plan of those parts of the premises which relate to the proposed work and a diagram showing the pipework and fittings to be installed. ▸ The plumbing contractor’s name and address, if an Approved Plumber is to do the work.
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“There is no charge by your water supplier for dealing with notifications or granting consent”
> APPROVED CONTRACTORS’ SCHEMES WaterSafe is an online national register and search facility that enables customers to locate an approved contractor in their area. As well as the four approved plumber schemes operated by water suppliers, the Chartered Institute of Plumbing & Heating Engineering (CIPHE), the Scottish & Northern Ireland Plumbing Employers Federation (SNIPEF) and the Association of Plumbing & Heating Contractors (APHC) also list approved plumbers.
> WHERE CAN I GET A COPY OF THE REGULATIONS & FURTHER ADVICE? For England and Wales, the Water Supply (Water Fittings) Regulations and their Schedules, Statutory Instruments 1999 No.1148 and No.1506, are available from HMSO and via: Unless their contractor scheme requires them to do so, when installing items marked (#) in the list on the previous pages, water suppliers do not have to receive prior notification before starting work. On completion, as well as supplying a certificate to the person who asked for the work to be done, a copy of the compliance certificate must also be sent to the water supplier.
Most UK water suppliers either operate their own approved contractor scheme or support the national Water Industry Approved Plumbers’ Scheme (WIAPS), whose members have demonstrated their experience of plumbing work plus knowledge of the Regulations and have liability insurance cover.
▸ legislation.gov.uk/uksi/1999/1148/ contents/made A Guidance Document relating to the Schedules to the regulations is available on the Defra website. Copies of the Water Supply (Water Fittings) (Scotland) Byelaws 2014 are available from Scottish Water or via: ▸ scottishwater.co.uk/en/Businessand-Developers/Byelaws-and-TradeEffluent/Water-Byelaws/ The Water Supply (Water Fittings) Regulations (Northern Ireland) are available from NI Water: ▸ niwater.com/water-fittingsregulations/
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DEAD LEGS, SERVICING VALVES & REGULATION INTERPRETATIONS The following information is a small selection of guidance that can be found in the Government’s (Defra) guidance. as short as possible and capped off, ideally no longer than twice the length of the pipe diameter. See interpretation 121 on the next page for full details.
> REDUNDANT FITTINGS & DEAD LEG
If you are installing branch pipes to facilitate future connections, don’t connect them until they are ready to be used. Install the pipework but seal both ends to prevent anything getting inside. Once the pipework is ready to be used, cut your tee piece in and connect the pipework, remembering to thoroughly flush it, and if necessary disinfect it, before making the final connection.
DEFRA GUIDANCE G11.7 “Any draw-off fitting that is permanently removed from the installation should have the branch pipe serving the fitting disconnected at its source.” By leaving redundant pipework connected to the plumbing system you increase the risk of contaminating the water. Stagnant water may promote the growth of bugs, especially where it is in a warm area. Any redundant pipework should be completely disconnected and removed from the system, ideally removing the tee piece. There may be occasions where it is not practical to remove a tee piece, in this instance the redundant pipe should be cut
> PROVISION OF SERVICING VALVES DEFRA GUIDANCE G11.1 “Inlets to all float-operated valves, cisterns, clothes washing machines, dishwashing machines, water heaters, water softeners and other similar appliances should be provided with a servicing valve to facilitate maintenance.” DEFRA GUIDANCE G11.2 “Servicing valves should be fitted as close as is reasonably practical to float operated valves or other inlet devices of an appliance.”
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DEFRA GUIDANCE G11.3
> INTERPRETATION N05
“Servicing valves may be of the screwdown or spherical type.”
Area of Interest: Notification Topic: Material change of use Title: Notification of changes relating to storage and use of fluid category 4 or 5 substances Clause Reference: Regulation 1 & 2 Reference Number: N05 Decision Date: June 2015
Servicing valves should be installed adjacent to the appliance they are serving, making sure they are readily accessible. Usually servicing valves are the screwdriver operated type, but screw down stop valves may be acceptable. You can use hose union bib taps for isolating appliances such as washing machines and dishwashers! There is no requirement to fit servicing valves to taps, but it is certainly good practice to do so. It makes life easier should you need to replace a tap at a later date, and less water will be wasted as you won’t have to drain the whole system. The following information is a small selection of advice provided by water suppliers.
> INTERPRETATIONS & ADVICE Water suppliers have a legal duty to ensure that the Water Supply (Water Fittings) Regulations and Scottish Water Byelaws are complied with in their appointed area of supply. To facilitate compliance with, and support consistency in the application of these Regulations, water suppliers, assisted by WRAS, have produced a number of technical interpretations and other advice. Please note these offer guidance only and are subject to change. Check out the Resources section of the WRAS website for up to date information and advice wras.co.uk/resources/ interpretations_and_ advice/
It is a requirement to notify any proposed plumbing work relating to a material change of use. This includes any changes to a plumbing system for the storage and / or use of substances which if mixed with water would be classified as either fluid category 4 or 5, for example the installation of a rainwater harvesting or grey water system in any premises.
> INTERPRETATION I21 Area of Interest: Installation Topic: Dead leg Title: Dead legs Clause Reference: Regulation 3 (2) (i) Reference Number: I21 Decision Date: September 2008 Where water is allowed to stagnate there is a risk of contamination. Minimising this risk can be achieved by: ▸ Completely removing redundant pipe work. Where this is not practicable the pipe should be terminated so that any ‘dead leg’ created is no longer than twice the diameter of the pipe. ▸ This general principle should also be applied to fittings which by design incorporate areas which do not have a steady through flow of water. ▸ For pipework supplying fittings which are used infrequently i.e. fire supplies or water reuse systems with a back-up supply, appropriate backflow protection should be installed as close as reasonably practicable to the mains or supply / distributing pipe.
WATER REGULATIONS I HI P BOOK 2019-20
> INTERPRETATION I20 Area of Interest: Installation Topic: Expansion vessels Title: Installation of expansion vessels Clause Reference: Regulation 3 (2) (i) Reference Number: I20 Decision Date: September 2007 (Revised April 2013)
Air charge Expanded water
Water feed
In recognition that water stagnation and particulate accumulation can have detrimental effects upon water quality it is recommended that any fitting on a wholesome water system which accommodates expansion or pressure surges, such as expansion vessels, pressure accumulators and surge arrestors, be installed so as to avoid localised low turnover (stagnation) leading to the formation of biofilms and/or the accumulation of particulates. That is to say be installed in the vertical so that the fitting accommodating thermal expansion or a pressure surge is:Examples of good practice for installing expansion vessels or pressure accumulators.
> INSTALLATION 1. bottom fed and upright; and 2. that the connecting pipework to the fitting:- rises continuously; and - is kept to a minimum
> SIZED 3. sized correctly for the system; and
> SYSTEM DESIGN 4. designed to ensure an adequate turnover of water within the fitting. When installing expansion vessels you should not forget that there will be a need to carry out maintenance at some point. The installation should also take into account the requirement not to waste water. Installing a servicing valve on the pipework connecting the expansion vessel is permitted, however, it is recommended that servicing valves be a tamperproof design, such as a â&#x20AC;&#x2DC;lockshieldâ&#x20AC;&#x2122; valve.
Examples of installation practices which can lead to detrimental effects on water quality
INSTALLATION Orientation: Bottom fed & upright Connecting pipework: > Rises continuously > Is kept to a minimum INSTALLATION Orientation: Bottom fed & upright Connecting pipework: > Rises continuously > Is kept to a minimum Fitting: Sized correctly for the system System: Designed to ensure adequate turnover of water within the fitting
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INSTALLATION Orientation: Bottom fed & upright Connecting pipework: > Rises continuously > Is kept to a minimum indicates those areas where there is the potential for low turnover which could result in the formation of biofilms or accumulation of particulates.
Call WRAS on 0333 207 9030 to buy your copy of the complete guide or go online at wras.co.uk for further information.
METRIC CONVERSION
Metric Conversion Tables
▸ To convert METRIC to IMPERIAL divide by the conversion factors below. ▸ To convert IMPERIAL to METRIC multiply by the conversion factors below. Metric
Imperial
Conversion Factor
Millimetres (mm)
Inches (ins)
25.40000
Centimetres (cm)
Inches (ins)
2.5400
Metre (m)
Feet (ft)
0.30480
Metre (m)
Yard (yd)
0.9144
Square Metre (m2)
Square Yard (yd2)
0.8361
Cubic Metre (m3)
Cubic Yard (yd3)
0.7646
Litre (l)
Pint
0.5683
Litre (l)
Gallon (gal)
4.546
Kilogram (kg)
Pound (lb)
0.4536
Joule (J)
British Thermal Unit (BTU)
1055
Kilowatt (kW)
Btu per Hour BTU/h
0.0002931
Kilowatt (kW)
Horse Power (hp)
0.7457
Newton (N)
Pound Force (lbf)
4.448
Newton/Sq Metre (N/m )
Pound Force per Sq Inch (lbf/in )
6895
Pascal
Pound Force per Sq Inch (lbf/in2)
6895
Bar
Pound Force per Sq Inch (lbf/in )
0.06895
Metres per Second (m/s)
Foot per Second (ft/s)
0.3048
2
2
2
Temperature Conversions Fahrenheit (oF) to Celsius (oC) = oF – 32 ÷ 1.8
Celsius (oC) to Fahrenheit (oF) = oC x 1.8 + 32
WATER SAVING
Sponsored by
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AERATORS
SMALL PARTS THAT MAKE A DIFFERENCE Nowadays, aerators can be found on the spouts of virtually all washbasin and bathtub faucets. They shape the water to produce a non-splashing stream and add air to make the water pleasantly soft. They also reduce plumbing noise and help to save water and energy.
Here are four examples of different stream patterns that can be achieved with aerators.
> AERATED
> LAMINAR
> SPRAY
> RAIN SPRAY
Aerators use the Venturi effect to introduce air into the water stream. This gives the water a pleasantly abundant, soft feel for the user – regardless of the flow rate. Uncontrolled water splashing is a thing of the past.
Physicists use the term ‘laminar’ to refer to a stream that flows in parallel layers with no disruption between them. This stream is crystal clear and has a pure, natural appearance – an interesting aspect for the faucet designer.
The spray stream offers an ideal means of dispersing water over the largest possible wetting areas when the flow rate is low. Its water-saving attributes also make the spray stream an interesting prospect for highly frequented washrooms, e.g. in public buildings.
Neoperl’s Rain Spray offers a special washing experience. Numerous little nozzles join forces to produce an extensive, abundant and pleasantly effervescent stream of water – a shower sensation for your hands.
“Its water-saving attributes make the spray stream an interesting prospect for highly frequented washrooms”
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FLOW RATE Flow regulators ensure a defined, virtually constant flow rate is maintained, regardless of pressure fluctuations. They are used in faucets, in instantaneous water heaters and in solenoid valves. The purpose of a flow regulator is to ensure that a defined, virtually constant flow rate is maintained and is unaffected by pressure fluctuations to the greatest extent possible. A Neoperl flow regulator comprises a precision control O-ring, a core and, on certain models, a housing. The gap between the O-ring and the teeth of the core is the opening through which the water flows. The opening may be inside or outside the O-ring depending on the model.
> STANDARD FLOW REGULATORS
> LOW-PRESSURE FLOW REGULATORS
Standard flow regulators maintain a virtually constant flow rate within the pressure range of 1 to 10 bar. They are available in diameters of 7 to 22mm for flow rates of 0.25mm to 100 l/m.
Special flow regulators have been developed for low-pressure applications (0.25 to 4 bar). Unlike standard flow regulators, lowpressure flow regulators regulate the flow rate significantly below 1 bar.
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> SAVING ENERGY Neoperl promotes a responsible attitude towards the use of drinking water with its water-saving, energysaving products. The aim is always to provide as much water as you need, but using as little as possible – in the shower, bathroom and kitchen. Warm water accounts for the majority of water saved. This means that Neoperl products are playing an active role in reducing the energy consumed by heating water and making an important contribution towards protecting our climate and our environment. It’s never too late – existing faucets and showers can easily be retrofitted with water-saving components at any time.
> MEETING WORLDWIDE STANDARDS
> ADJUSTABLE FLOW REGULATORS As the name suggests, the D-type flow regulator offers a means of adjusting the flow rate. The range of adjustment may be specified by the customer. It is used as a flow control valve in instantaneous water heaters and other applications in order to compensate extreme differences in the temperature of the incoming water.
Many countries have implemented standard and/or statutory requirements for faucets and associated components regarding various factors such as their fitness for use in contact with drinking water; adequacy for continuous, longterm use; water flow rates and noise reduction. Neoperl’s products are specifically developed for the purpose of obtaining all of the pertinent approvals and certificates. Neoperl offers products that comply with all requirements, regardless of the standard or approval procedure concerned.
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INNOVATION AND Neoperl offers innovative solutions for drinking water. Our products shape water streams, regulate flow rates and protect water from contamination.
“Our water-saving products enable everyone to reduce their use of this precious resource”
For more information check out www.neoperl.net
For more than 50 years, faucet manufacturers, industrial customers, retailers and distributors have placed their trust in us. Neoperl products shape the water stream, regulate the flow rate, connect appliances to water and protect drinking water from contamination. Our water-saving products enable everyone to reduce their use of this precious resource and to reduce their energy consumption by heating less water – a simple solution to the benefit of the environment and the climate. The know-how provided by more than 1,600 employees in 18 countries is the cornerstone of our success. Our technical know-how combined with our international sales and marketing expertise makes us specialists for drinking water – all around the world. The research and development department in Mullheim, Germany, is Neoperl’s ‘innovation engine’. In first-class, state-of-the-art facilities, we develop competitive solutions tailored to the multifaceted needs of our international clients. To do so, we rely on the valuable input provided by our customers and partners. Together, we keep exploring – and pushing – the boundaries of the technically feasible and thus develop tomorrow’s solutions, today.
WATER TREATMENT
Sponsored by
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PROTECTING CENTRAL
HEATING
IN LINE WITH BS 7593:2019
In May 2019, BS 7593:2019 was published. It outlines key guidelines that installers should follow to keep central heating systems clean, protected and working at their best. Richard Crisp, Head of Chemistry at Fernox, explains the important role chemical water treatment and filter technology plays.
> CLEAN THE CENTRAL HEATING SYSTEM > CLEAN, PROTECT, GUARD, MAINTAIN, TEST Professional installers should adopt a best practice approach. To comply with BS 7593:2019, central heating systems should be protected from the build-up of harmful sludge and debris. The good news is, this can be achieved in just five simple steps:
Regardless of whether it is an existing or new system, a central heating system needs to be cleaned firstly by using a recognised cleaning method such as powerflushing, mains pressure cleaning or gravity cleaning. This should be done either before a new boiler is installed or once an existing boiler has been isolated from the rest of the system. Continued >>
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> GUARD USE AN IN-LINE FILTER Once the system is clean, and to prevent the build-up of harmful sludge and debris, it is recommended under BS 7593:2019 that an in-line system filter is permanently installed. Filters remove debris circulating within a central heating system that could deposit in vulnerable areas of the boiler and system – preventing issues such as radiator cold spots, blockages within the pipework or damage to the boiler’s pump or heat exchanger. There are several filter options available and recent innovations mean filters are more reliable and robust than ever – and, most importantly, can be easily cleaned and serviced as part of an annual system maintenance check. Fernox sealed, nonlidded filters offer a range of additional benefits over lidded filters – with no add-on costs for replacement seals or O-ring and a reduction in time taken on-site. It is important the chosen filter can be installed at any angle to work easily around space restrictions. The Fernox TF1 Sigma Filter – the first sealed, composite polymer filter also offering slip socket or with valves connections – can be installed at an angle on both horizontal and vertical pipework and positioned at up to a 45° angle to offer maximum flexibility. Another key consideration is the technology used to capture the debris. The TF1 Sigma and TF1 Omega Filters feature Hydronic Particle Separation (HPS) technology and a neodymium magnet working in combination. This means they are able to collect both magnetic and non-magnetic debris.
> PROTECT CHEMICAL WATER TREATMENT Another recommendation under BS 7593:2019 is to ensure that the system is correctly dosed with chemical water treatment to protect against corrosion, scale and microbial fouling. Although there are numerous options available, installers should use chemicals from a reputable manufacturer. This will ensure the best results, and that the correct amount is dosed, based on system size, and inhibitor levels are present throughout the system. If a system is under-dosed, the chemical water treatment might not work effectively – resulting in the buildup of sludge and debris. To prevent this from happening, Fernox recently re-formulated its ‘F’ range of chemicals. Now, every Fernox 500ml bottle or 400ml Express canister can treat a 130-litre system, 16 radiators and 250m² of underfloor systems – in over 97% of UK homes, any single Fernox product can guarantee correct dosing levels.
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> MAINTAIN SERVICE THE IN-LINE FILTER Installers must remember that to comply with BS 7593:2019, system filters should be serviced as part of the annual recommissioning process. Due to the omission of the lid, sealed filters are even more reliable and watertight as there is no need to dismantle the filter or replace the O-ring during the cleaning process - which means lower ongoing maintenance costs for the homeowner and the cleaning process is faster, cleaner and easier for the installer compared to that of lidded alternatives.
Professional installers should comply with BS 7593:2019. It is therefore important to make sure that central heating systems are properly cleaned, guarded, protected, maintained and tested. The installation of an in-line filter and the correct dosing of chemical water treatment will go a long way to ensure that central heating systems can continue to work at optimum efficiency as well as extending their life cycle.
To clean a sealed filter – like the TF1 Sigma or TF1 Omega Filter – simply open the drain valve and remove the magnet to let water and dirt drain out of the filter. Once the water runs clean, the magnet can be put back in place and the valve closed. With no lid to remove, the filter remains watertight.
> TEST CHEMICAL WATER TREATMENT LEVELS BS 7593:2019 recommends that inhibitor levels be re-dosed every five years – or a full laboratory analysis of the system water be conducted during the annual boiler service. Although laboratory analysis is an effective method of ensuring the system has the correct level of chemical water treatment, keeping track of customer results can be tricky. Using an app like the Fernox Water Quality Test App can help. The Fernox Water Quality Test App lets installers keep track of every system sample sent off to the Fernox laboratory for analysis by viewing the test results via a mobile and by accessing a full diagnostic report through the Fernox website or portal. To find out more about Fernox and its range of products visit www.fernox.com Continued >>
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KEEPING CENTRAL HEATING
SYSTEMS
Richard Crisp, Head of Chemistry at Fernox, on how the company’s product range can help you comply with BS 7593:2019 by taking a best practice approach to central heating system maintenance. > REGULATIONS Over the last decade, regulations and best practice have driven the requirement for installers to properly clean and protect central heating systems. The recent additions to BS 7593:2019 are simply the latest step. Fernox has recently reformulated its ‘F’ range of chemicals, making them even more powerful and effective. The new formulations can now treat a 130-litre system, up to 16 radiators and 250m² of underfloor systems – meaning the chance of underdosing is negligible.
As well as the correct use of chemical water treatment, BS 7593:2019 recommends that an in-line filter is fitted and regularly serviced to ensure the system remains free from the build-up of sludge and debris. At Fernox, we manufacture a range of non-lidded in-line filters, which allow fast and easy cleaning to keep the filter as clean as the system water itself.
The Fernox TF1 Sigma Filter is the first nonlidded, composite polymer filter. Its sealed, watertight design makes it robust and reliable over the lifetime of the system. The filter can be installed on both horizontal and vertical pipework and up to a 45° angle offering complete flexibility – and can be cleaned in less than two minutes with minimal mess. The system can also be dosed via the filter in 30 seconds, without the need for drain down, using Fernox Express chemicals. Compliance to BS7593:2019 has never been easier.
To find out more about Fernox and its range of products visit www.fernox.com
WIRING CONNECTORS
Sponsored by
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ON COSTS BY SWITCHING TO SCREWLESS Whether you dabble occasionally in electrics as a hobby or are fully Part P certified, electrical installation is fast becoming a crucial skill for heating and plumbing installers, particularly in the era of smart homes and devices. Fortunately, innovations in wiring technologies are helping to make electrical installations quicker and easier than ever before.
Spring pressure connectors are becoming widely accepted and used by electrical installers as a quicker, more reliable alternative to traditional screw terminals, and yet screw connections are still used by many.
Installers who have always used screw types are reluctant to move away from a technology they know and trust. However this ignores the inherent downsides of screws, for instance that they take longer to install, and can eventually come loose over time due to repeated temperature cycling or vibration if not regularly maintained. Checking and testing countless screw terminations, particularly in lofts and other hard-to-reach areas, can be an onerous job. This is further exacerbated when working up ladders, which can lead to a higher risk of accident and injury. As installations become more complex, screw connections mean that installers have to put in more time ensuring that every connection is screwed in securely and safely. If a screw is under or over-tightened, this can potentially lead to faults that can cause a hazard to building occupants. Continued >>
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The connectors also allow more flexible wiring inside junction boxes and panels, as a connector can be positioned in almost any orientation to accommodate the wires. This is much easier than having to bend and manipulate conductors into certain positions or directions to terminate them in a strip, and can free up valuable space inside enclosures.
> UNIT COST IS NOT THE WHOLE STORY
> PUTTING A SPRING IN YOUR SPEC WAGO connectors use spring connection to apply the optimal level of force to the wire, holding it securely in place without damaging it. No screwdriver is required, wires are connected simply, safely and securely.
Under-tightening and overtightening are a thing of the past, as springs eliminate this possibility altogether, and the clamping force will not degrade over time, reducing maintenance requirements while ensuring that connections are secure and safe.
Some connectors use levers, while other variants can secure solid or stranded conductors simply by pushing them in. Compared to screws, spring pressure connectors are up to 50% quicker to wire, allowing installers to finish a job more quickly and move onto the next one. This means projects can be carried out faster with less time on site, which ultimately results in happier customers.
Whilst spring connectors may have a higher unit cost, this is far outweighed by the reduced installation time, and superior reliability of spring pressure connection. It is also important to remember that spring pressure connectors often carry a price premium for a reason. The materials used by reputable manufacturers ensure that connectors have stronger resistance against overcurrent, vibration and shock. This significantly improves safety and reliability as they are immune to loosening over time. Once connected, springs do not require regular retightening like a screw connection would. The use of lever mechanisms mean that all common conductor types can be accommodated, including solid, stranded or fine-stranded conductors. Spring connectors are also reusable, cutting material costs while
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allowing wiring errors to be corrected quickly and easily. This is ideal for testing applications and circuits, or for temporary and semi-permanent installations.
> INCREASING CHOICE As the number of manufacturers offering spring terminals grows so does the adoption of the technology by installers, which in turn creates a need for a growing range of accessories to assist in various wiring scenarios. For example, the new L32 lever operated wiring centre from WAGO now offers a 50% reduction in wiring time. The lever-operated spring connectors used make it possible to wire anything from a simple lighting circuit to a more complex heating circuit in a fraction of the time.
“Spring connectors are reusable and allow errors to be corrected easily”
A range of junction boxes from WISKA, Spelsberg, KTECH and Connexbox have been designed for use specifically with spring connectors, plus a range of holders which allow customers to create their own custom enclosures.
“Compared to screws, spring pressure connectors are up to 50% quicker to wire...”
Spring pressure technology allows installers to carry out wiring jobs more quickly, safely and easily. Time is money, and clearly if more jobs can be completed, this frees up installers to move onto the next job or project, making better use of resources, and ultimately making your work more profitable.
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WIRING CENTRE WAGO's wiring centre is based on the award-winning 221 series compact lever connector. The lever-operated CAGE CLAMP® connectors provide a rapid, reliable and safe connection accepting solid, stranded and finestranded cables up to 4mm². The KTECH mBox L32 is a cost-effective wiring centre, with all the connections placed around the perimeter of the case, providing plenty of wiring space and easy access. Usability was a key driving factor in the design: the leveroperated connectors make it a virtually toolfree installation and they remove all the small fiddly screws associated with traditional wiring centres. This means that installation times are significantly reduced and - with only one conductor per CAGE CLAMP® - fault finding is also simplified.
Connections are made via an assortment of 2, 3 & 5-conductor 221 series compact lever connectors, giving a total of 32 connections and making it ideal for a wide range of applications such as heating, lighting and mains power.
The layout of the connectors satisfies the requirements of most heating schematics including the most popular ‘s’ & ‘y’ configurations.
Self-adhesive labels are also provided, which can be placed inside the cover and show wiring diagrams for the most popular ‘s’ & ‘y’ plans, plus a blank version for custom wiring solutions. The wiring centre is designed for internal use only and provides protection to IP2X. Cable entry points are provided for rear cable entry via any of the two snap-out panels or through the bottom of the enclosure and the incorporated cable strain reliefs, to provide extra cable restraint.
> SAFETY FEATURES Safety was also a key design factor with the wiring centre manufactured from selfextinguishing, polycarbonate, and all connectors being touch proof to avoid the risk of electric shock. A unique design on the underside also aids mounting on uneven surfaces whilst the front cover has an attractive finish designed to fit seamlessly in a domestic setting. For further information visit wago.ltd.uk
Sponsored by
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STARTING A So, you’ve completed your apprenticeship. You’re now a newly qualified installer. What’s next? It may be that you’re desperate to start your own business and be your own boss. There are lots of things to think about but you aren’t on your own – there is help available for young people with business ideas. First things first, you are going to need funding if you are to start your own business. You might be in a position to finance your business yourself, but it’s likely that at some stage you’ll need a loan or a grant to get things up and running. Luckily, there are a number of schemes set up to help. The exact schemes open to you will depend on a number of factors, including your age and where you live.
To apply for a Start Up Loan you must:
> START UP LOANS
▸ Be 18 or over
There is loads of advice and information on the gov.uk website, including how to apply for a Start Up Loan. These are unsecured personal loans of between £500 and £25,000 that are backed by the government (the average loan amount is £7,200).
▸ Have, or plan to start, a UK-based business that’s been fully trading for less than 24 months
You’ll be offered free support and guidance to write a business plan for your application, and if successful you’ll get 12 months of free mentoring.
> HOW TO APPLY ▸ Live in the UK
You can repay a Start Up Loan over one to five years and you’ll be charged a fixed interest rate of 6%.
For more info visit: startuploans.co.uk
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> THE PRINCE’S TRUST ENTERPRISE PROGRAMME The Prince’s Trust has helped more than 86,000 young people start their own business through its Enterprise programme, which is broken down into three stages. 1. A free information session in your local area, explaining how you can get support 2. A four-day workshop covering business planning, marketing, sales, budgeting and tax 3. Building your business with the help of a mentor and the chance to apply for funding (loans up to £5,000 offered by the Start Up Loans Company) Before you launch your business, you’ll also get to present your business plan to the Prince’s Trust’s Business Launch Group, get feedback and more financial support if you need it. For more info visit: princes-trust.org.uk
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“There is lots of help available for young people with business ideas”
> ADVICE AND FINANCIAL SUPPORT There are government-run helplines offering free advice and support around the UK, including the Business Support Helpline in England, Business Gateway in Scotland, the Business Wales Helpline and Invest Northern Ireland. There is a searchable list of schemes offering financial support and advice at gov.uk/business-finance-support . Most banks have access to a business manager, who may be able to advise on local training, support and funding sources. Your local council or chamber of commerce might also be a good place to find out what help is available locally.
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GETTING YOUR RIGHT Word of mouth is still a vital way of getting new business, but increasingly people will head straight to Google when they need a plumber. In fact, a 2019 study by WRAS showed that while 54% of people still ask family and friends for recommendations, a fifth (17.5%) rely on online search results. That’s why it’s important to have a website that works for you. When people in your local area search online for a plumber, you want it to be your name they find. Start by building a basic website – you can hire a web developer to do this, or do it yourself using an online platform such as Wordpress, Wix or GoDaddy (there are many more).
“When people in your local area search online for a plumber, you want it to be your name they find”
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If you’re keeping it simple, stick to three pages for your website – a homepage, a services page listing everything you offer, and a contact page.
> HOMEPAGE This has to grab people’s attention but avoid being tacky. Describe what you do and use images that reflect your business.
> SERVICES PAGE List every service you offer as part of your business, including those that may seem obvious or mundane to you, like installing washing machines and dishwashers or replacing taps. Think about what people will type into Google when looking for a plumber.
> CONTACT PAGE Include your full business address, contact numbers, an email address and links to your social media accounts. Make it easy for people to get in touch with you.
You could also add an ‘about’ page, so people can find out more about you. And if you can put in more time, it might be beneficial to create individual pages for the different services you offer. For example, a ‘boiler’ section on your website could contain separate pages for installations, repairs, servicing and emergency call-outs. Other things you can do to boost your website: ▸ Create a Google Business Listing (go to google.com/business) ▸ Encourage your customers to leave reviews ▸ Register with business listings websites like Yell, Gumtree or Checkatrade
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MAKING THE MOST OF Social media can be brilliant for promoting your business – and the different platforms each have their own strengths. > FACEBOOK Most people have a personal Facebook page, but make sure you set up a separate one for your business. This should have links to your website and any other social media accounts you have linked to your company. Post photos of installations you’ve carried out and make your comments friendly and chatty. Update it as often as possible.
> TWITTER Twitter is great for starting and joining in conversations. Build up your followers by ‘following’ and engaging with other people and retweeting messages. The plumbing Twitter community is full of people sharing images of their work and learning from each other. Links automatically condense in your Tweet, so it’s easy to add your website to your message.
Social media is about creating a conversation, so share other people’s relevant content and try to respond as soon as possible to people who post on your page or send you messages.
Social media works both ways. If you provide a great service, you’ll reap the benefits. Personal recommendations are priceless. However, if you upset a customer, it could damage your reputation for a long time, especially if you lose your cool online.
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> LINKEDIN Create a company page for your business, again include your website and any other social media accounts you have. You will find an option to add contacts to your page. You’ll find that your list will grow as other people see your page and want to link with you. Customers will have the opportunity to recommend you to others.
> INSTAGRAM Instagram reached 1 billion users worldwide in 2018 and is becoming an increasingly popular platform used by the plumbing and heating industry. Manufacturers and businesses alike share pictures and videos regularly. Instagram can be a great way to showcase your best work and impress those potential customers.
> YOUTUBE YouTube is a great platform for picking up hints and tips from other plumbers, manufacturers and merchants – and there are some great personalities to follow. If you’re confident in front of a camera and have ideas to share, consider starting your own channel.
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GETTING TO GRIPS WITH THE JOB Your local Graham Plumbers’ Merchant branch is an ideal place to get all the advice you need when it comes to the best product for the job in hand. Here are some tips from Graham’s experienced team for those just starting out.
1 OPEN A TRADE ACCOUNT It is important to open a trade account with a specialist merchant as these can provide you with cost savings and regular special offers. Try to opt for an account that you can manage online for ultimate ease of use.
2 GET YOUR PPE RIGHT It is essential to ensure that you are equipped with the appropriate Personal Protective Equipment (PPE). Goggles, ear defenders, safety gloves and respiratory protective equipment should be included in your day-to-day PPE kit.
3 TRAIN TO GAIN Newly qualified installers will be bombarded with potential training courses from manufacturers and organisations; merchants can advise on the most valuable courses and many will run free events in local branches for installers to attend.
4 BEWARE CHEAP IMITATIONS
For further guidance on legislation, product news as well as how-to videos and guides visit www.getplumbedin.co.uk
When it comes to boiler parts, don’t be fooled with cheap spares. In all likelihood they won’t be genuine, and you could encounter problems with long-term performance as well as endangering your customer, any warranties from the original equipment manufacturer and your reputation.
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HANDLING Balancing the books may not be the reason you became a plumber, but looking after the financial side of things is an important part of running your own business. > GOODS ON CREDIT If you are just starting out you will need to set up a credit account with a plumbing merchant. They will make an assessment on how much credit they are willing to offer you. At first they may want you to pay upfront for goods, until you become established. After that, you will usually be given 30 days to pay for the goods you have ordered. Be prompt with your payments and in time, your credit rating will rise.
> ACCOUNTS Make sure you keep an accurate account of all earnings and expenditure. You don’t want to find yourself in trouble with the tax man.
> PRICING UP A JOB The ability to price up a job is something that will probably develop over time and with experience, but here are a few tips to help when you’re starting out.
“Make a thorough list of the materials you'll need to complete the job. For big jobs get prices from different merchants”
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> TOP TIPS FOR PRICING UP ▸ When pricing work for customers, the first thing to establish is whether the customer requires a quote or an estimate. Remember a quote is a firm price, while an estimate is your best guess and may vary from the initial price.
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▸ If you provide a quotation you should not invoice the customer for anything extra unless they have asked you to do extra work. If the customer asks for extra work to be carried out during the installation you should re-price the work and present a variation order for the customer to sign. ▸ Sometimes you will have to do extra work you couldn’t have reasonably known about when you quoted. You may be able to add this to the invoice but you should let the customer know as soon as possible. ▸ Make a thorough list of the materials you’ll need to complete the job. If it’s a big list, get prices from two or three different merchants. It’s worth spending that extra time making sure that your materials are priced right. ▸ If a job takes longer than you thought all you’ve lost is your time, but if you’ve underpriced the materials it will come out of your pocket. Charge the customer list price for all materials. Any reductions you receive from the list price should be marked as profit margin. ▸ For labour costings, allow time for travelling to and from jobs, and also for the time you’ll spend collecting materials. Work out an hourly rate and how long you think the job will take. If you’re not sure how much to charge customers per hour, you could call other plumbing companies in your area to learn their hourly rates. With experience, you’ll learn how long most jobs will take and allow for any problems. When starting out, predict how long an individual job will take and write it down, then compare it with how long the job actually took. It will help to price jobs more accurately. Also allow for any time you have been out to look at a job beforehand, and if it’s a larger job you may want to allow for coming back and snagging.
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BEING A Even in the age of Google and social media, one of the best ways to gain customers is through word of mouth. Being professional is a simple way to impress your customers and earn that all-important recommendation. These are our top tips:
> TURN UP ON TIME
1
Being punctual shows that you’re reliable. Showing up late is not going to endear you to a customer who has potentially waited in all morning for you to arrive. If you’re stuck in traffic or running late through no fault of your own, call ahead to let your customer know you’ve been delayed.
> LOOK AFTER PEOPLE’S PROPERTY
2
Show your respect for people’s property by taking off your shoes when you enter their home. If you need to wear shoes for the job, wear shoe covers. And remember to put down dust covers wherever you work and use heat mats when necessary.
> LOOK THE PART
3
Dressing smartly suggests professionalism from the outset. A polo shirt with your company logo on it is much better than a tatty old T-shirt.
> MANNERS COST NOTHING
4
Something as simple as saying ‘please’ and ‘thank you’ can make a real difference to how a customer sees you. Listen to your customer and be sympathetic to their concerns, no matter how trivial they may seem to you.
> TAKE EXTRA CARE WITH VULNERABLE CUSTOMERS
5
You may need to be more patient with elderly customers, for example.
n n n n n n n n n n
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* Applies to Condexa Pro – worth up to £215 + VAT for the first heat exchanger and up to £105 + VAT per heat exchanger thereafter. Offer may be withdrawn at any time. T&Cs apply.
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INSURANCE JARGON Confusing insurance jargon has been baffling plumbers for years. But this handy guide has you covered.
1 ASSURANCE Insurance cover against an eventuality, for example - the death of a person being covered under a life insurance policy.
2 ADDENDUM An additional piece of policy information.
3 WARRANTY A written guarantee or a commitment issued to the purchaser to repair or replace the article purchased if necessary, within a specified period.
4 PREMIUM The cost of the policy which includes taxes and broker/insurer fees.
5 RATE Mark Herbert at ConstructionInsure.co.uk compiled this jargon-busting list to help plumbers understand complex insurance issues in simple terms. He said:
â&#x20AC;&#x153;When people begin to understand these frequently used terms, and realise it is not as complex as it sounds, insurance becomes a much simpler matterâ&#x20AC;?
The risk calculation used to arrive at the premium, minus broker and insurer fees.
6 COVER The amount of risk or liability that is covered for an individual or object by insurance services.
7 CLAIM A formal request to an insurance company for coverage or compensation for a covered loss. Claims are made in the event of loss or damage.
8 LOSS The injury or damage sustained by the insured.
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9 POLICY A document that has been put together with an insured (the first party) to best protect their risk.
10 ENDORSEMENTS Sections of a policy which state exclusions and recommendations.
11 BROKER A middle man acting between a client and an insurer. They have a legal duty to help you obtain appropriate coverage at a reasonable price.
12 QUOTATION A document presented to a client before the parties agree to go ahead. It details an estimate of a rate with a potential insurance carrier.
13 CONTINGENT INSURANCE A policy that is contingent on the absence of other insurance.
14 ALL RISK COVER All risk cover insures all losses arising from an unexpected or fortuitous cause except those that are specifically excluded.
15 INDEMNITY Security or protection against a loss or other financial burden.
16 EXCESS Is the first amount payable by a policy holder in the event of a loss.
17 LIABILITY A person or companyâ&#x20AC;&#x2122;s legal responsibility for an act of negligence, or a circumstance in connection to their business, causing loss or damage to a third party.
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18 NEGLIGENCE A failure to act in a way that a reasonable person would when faced with certain situations or circumstances. For example, if water is coming into your home due to a burst pipe, your insurance policy will require you act to prevent further damage. If you do not, you may be considered negligent.
19 NO CLAIMS BONUS A discount given for being claim free.
20 NON-DISCLOSURE Holding back information that would bear an effect on a policy.
21 RISK The exposures covered within a policy.
22 POLICY HOLDER The lead name on an insurance document, a person whose name an insurance policy is held in.
23 REINSTATEMENT The rebuild value of a property.
24 RENEWAL Re-application of insurance after the existing policy has expired.
25 STATEMENT OF FACT A document which contains all information given by a policyholder.
26 THIRD PARTY Insurance purchased by an insured (the first party) from an insurer (the second party) for protection against the claims of another (the third party).
27 UNDERLYING INSURANCE The basic or primary layer of coverage, the initial policy that will respond to the covered loss.
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& SAFETY AT WORK A big part of your job will be maintaining the correct Health and Safety procedures every working day. It is crucial you are aware of the hazards that exist wherever you are working and that you take the necessary precautions so you are prepared in case the worst happens. The Health and Safety at Work Act (HASAWA) 1974 legislation should be followed to ensure your own safety and that of anyone you work with, and you are legally obliged to follow its rules and regulations.
> KEY HASAWA RESPONSIBILITES ▸ As a plumber working on domestic premises, the health, safety and welfare of the occupant becomes your responsibility because it is your place of work. ▸ You have a responsibility to both yourself and to others to keep the workplace hazard-free. ▸ While your employer has a duty to ensure that the safety equipment provided is kept in good condition, you still need to maintain your own safety as they cannot cater for human error or negligence.
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> HERE ARE SOME OF THE HEALTH AND SAFETY RISKS A PLUMBER MIGHT FACE:
> WORKING AT HEIGHTS Working in attics and at internal and external high points on buildings puts you at risk of falling. Make sure the surface you’re putting the majority of your weight on is secure and has been inspected where this is relevant. Never stand on a surface unless you’re 100% sure it is safe.
> EXPOSURE TO HAZARDOUS SUBSTANCES Lead, asbestos, raw sewage and mould are just some of the hazardous substances you are at risk of being exposed to as a plumber. These can cause serious illnesses such as Tetanus and Hepatitis A, B or C. Make sure you apply barrier cream before starting a job, wash your hands whenever you take a break and always wear the correct PPE (gloves, eye protection etc). Clean your equipment properly after use and maintain good ventilation where you are working at all times. The COSHH (Control of Substances Hazardous to Health) regulations must be adhered to at all times. Substances that fall under COSHH will often be labelled as dangerous (i.e. toxic, very toxic, harmful, irritant or corrosive) and control measures must be applied when handling such substances. Always follow the manufacturer’s instructions of use.
> EXPOSURE TO NOISE Tools and machinery can create more decibels of sound than the human ear can safely be exposed to, so use ear plugs or ear defenders at all times when working in a noisy environment, as part of your PPE.
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> SLIPS, TRIPS AND FALLS If you suspect someone has a broken bone, keep them still until the injured part is secured and supported. If the person is in immediate danger, then of course they should be moved away from the hazard – but do not put yourself at risk and always call emergency services immediately.
> INJURY FROM TOOLS AND EQUIPMENT Always make sure to maintain any tools and equipment that you use and cut away from your face and body when using sharp objects. If the task at hand requires a lot of concentration or if you are in an awkward position whilst performing the task, take frequent breaks to eliminate the chance of error and adjust your position regularly to avoid cramping and muscle injury.
> BURNS Don’t underestimate the damage that can be caused by hot water and steam. If you are scalded, flood the burn with plenty of cold water immediately and do not remove anything that may be sticking to the burn – this may cause further damage and introduce infection. Always call 999/112 for emergency help.
DID YOU KNOW? The load generally accepted as the maximum for a fit person to lift is 20kg
If you would like more information, here are some websites which may be useful to you. ▸ hse.gov.uk/coshh/basics.htm ▸ hse.gov.uk/legislation/hswa.htm ▸ www.redcross.org.uk/about-us/ what-we-do ▸ firstaid.org.uk
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