January 2015

SOUTHWEST THE MAGAZINE

h g u o n E ! y d a e alrPraise gets heavy.

So why can’t we stop?

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One doting mother discovers that holding the applause is harder than you think. page 60

JANUARY 2015

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Defining the Future of the Public Research University

UC San Diego Safe and Sound Keeping citizens of the world safe from cybercrime, political violence, global conflict and environmental disasters requires innovation. At UC San Diego, the campus “DNA” of invention, experimentation and observation encourages a laser-sharp focus on discoveries and new technologies. Our interdisciplinary research centers allow faculty to come together and collaborate to find solutions to society’s most serious issues.

“Fallen Star,” the 18th addition to the renowned Stuart Collection of site-specific sculptures at UC San Diego, sits atop Jacobs Hall—cantilevered at an angle from a corner of the seventh floor.

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Solving Societal Problems With Technology

Stefan Savage, Ph.D.

The commercial enterprise of data mining and the economics of cybercrime have created vulnerabilities, inspiring Stefan Savage, Ph.D., to consider the public-policy implications of cybersecurity. In the near future, Internet immunology may have less to do with the technology and more to do with human relations. His work reveals how computer science is catalyzing scientific advances and solving societal problems.

Advising on Political Violence

Barbara Walter, Ph.D.

Outcomes of rebel civil wars and the rise of Islamic extremism are the vital research topics of political scientist Barbara Walter, Ph.D. Her expertise on international security, terrorism and counter-terrorism has been sought after by the U.S. State Department, CIA and numerous foreign governments.

Building International Trust and Security

Tai Ming Cheung, Ph.D.

Understanding Chinese defense and national security is important work at UC’s Institute on Global Conflict and Cooperation, one of the premier think tanks in the U.S. Director Tai Ming Cheung, Ph.D., brings together representatives from the U.S. and Asia to analyze security in the region and promote strategic trust to reduce the risk of conflict in Northeast Asia.

Forecasting Fire

Ilkay Altintas, Ph.D.

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Wildfires are one of the most intractable— and unpredictable—environmental threats in Southern California. The best defense is to get ahead of them. Ilkay Altintas, Ph.D., and her team at WIFIRE use cutting-edge technology at the campus’ San Diego Supercomputer Center to monitor and forecast where a wildfire is heading while it’s burning. The information helps firefighters and first responders to evacuate areas and keep people safe.

Learn more at ucsd.edu.

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January 2015

60

In Criticism of Praise

PROP STYLING BY ANTHONY ALTOMARE, GROOMING BY DAWN SORENSON, MODEL: KAITLYN MORRISON

According to the latest research by psychologists, our kids lose when we constantly offer approval. One doting mother sets out to break the cycle.

by Heidi Stevens

6

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PHOTOGRAPHY BY GREGG SEGAL

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In Every Issue Gary’s Greeting Saludos de Gary You Made Our Day Our Star Rapid Rewards Freedom Story 26 From the Editor 28 Feedback 32 Contributors

14 16 18 22 24

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42

52

74

95

95 Agenda 98 Fun! 112 Products and Services 114 Spotlight 116 Community Outreach 119 Flight Service 120 Inflight Entertainment Portal 121 International Travel 121 Beverages 122 Rapid Rewards 124 Terminal Maps 126 Route Map 128 One Question BC Digital Extras

Play 35 36 38 40 42

Number Shop Downtime Drink Eat

Work 45 46 48 50 52

Trip Takeaway Organization Insight Startup

Features

56 One Foot Behind The Other 60 In Criticism of Praise 72 Your Adventure In Los Cabos 82 promotional series: New Year, New You

OUR COVER Praise can become more of a burden than a blessing for our kids. Photography by Gregg Segal.

PHOTOGRAPHY BY MELISSA VALLADARES (SANDWICH), COURTESY WALT DISNEY WORLD (MARATHON)

CONTENTS J January 2015

THE N EW SHOW AT WYNN

A TALENTED CAST OF 34 SINGERS AND DANCERS, BACKED BY A FULL ORCHESTRA BROADWAY AT ITS MOST BREATHTAKING

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January 2015 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda art director Emily Kimbro senior editor Alison Miller digital managing editor Melanie J. Clancy associate editor JK Nickell assistant art directors Desiree Espada Kim Thwaits assistant editors Gabbi Chee Austin W. G. Morton special projects editor Ben Marshall project designer Meagan Roach editorial interns Meredith Carey Alyssa Parrish contributors Davide Bonazzi, Alessandra Bulow, Joshua Davis, Brian Keagy, Stirling Kelso, J Rentilly, Gregg Segal, Scott Steinberg, Heidi Stevens, Adam Voorhes web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com.

SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Craig Waller chief operating officer & chief financial officer Leigh Ann Klee

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ADVERTISING publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com vice president of sales Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Janice Dickerson, 214.580.8056, janice.dickerson@paceco.com WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com marketing manager Terri Meleck, 323.936.7917, terri.meleck@paceco.com NORTHEAST senior account manager Xavier Rodriguez, 214.580.8067, xavier.rodriguez@paceco.com MIDWEST senior account manager Bridget McBride, 773.248.8771, bridget.mcbride@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, IDAHO, CAROLINAS, GEORGIA, AND FLORIDA senior account manager Traci Pelter, 281.778.6536, traci.pelter@paceco.com SOUTH FLORIDA account manager Lisa Turner, 305.671.3763, lisaturner@lmtmedia.com ceo & owner Bonnie McElveen-Hunter president Craig Waller vice president, production James A. DeCata production manager Greg Onder director of marketing Emily Wright media analyst Courtney Baker

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Š 2015 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited.

Publisher reserves the right to accept or reject all advertising material.

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GARY’S GREETING

Happy New Year!

Customers and the challenges of an ever-changing operating environment.

That transformation has resulted in some major changes, including the acquisition and subsequent integration of AirTran Airways; an all-new Rapid Rewards program; the addition of the 737-800 model to our fleet; the launch of international service for the first time in our history; the repeal of the Wright Amendment; and a bold, new look to our Brand—just to name a few. That’s a lot of change in a fairly short period of time.

This year, however, our focus is on the things that have not changed at

Southwest: Hospitality and Reliability.

For 43 years, we’ve hung our hat on providing the best Customer Service in the industry with the most reliable operation. I’m immensely proud of our proven track record on both. And we resolve, once again, to deliver a reliable, low-cost product in the most hospitable way.

At Southwest, Hospitality means treating one another like Family and our Customers like guests in our home.

Our Employees are world-famous for establishing meaningful connections with our Customers in a way that is specific, genuine, and welcoming.

Reliability is pretty simple: We don’t want to let you down. We intend to get you where you want, when you want, hopefully exceeding your expectations along the way. Hospitality and Reliability go hand in hand, and we know that we must have both to delight our Customers.

I’m also mindful of the fact that Hospitality and Reliability are not resolutions that can be achieved and crossed off our list. They are not destinations but rather a journey of constantly improving on the things we set out to accomplish 43 years ago.

So thank you for coming along for the ride all these years. I wish you and yours all the best in 2015!

Gary Kelly Chairman, President, and CEO Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

It’s hard to believe that we’re already welcoming another brand new year— one that I hope is full of promise and joy for each of you. Like many folks, I partake in the annual tradition of making New Year’s resolutions and do my best to stick to them. We do the same as a Company—setting out to fulfill our promise to deliver you to your destination safely, ontime, with your bag, and with a smile. Every year seems to take on a theme of its own, and for 2015 it will be back to basics.

We have spent the past five years transforming Southwest Airlines to meet the evolving needs of our

14 SOUTHWEST SEPTEMBER 2014

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SALUDOS DE GARY

¡Feliz Año Nuevo! desafíos de un ambiente operativo en constante cambio. El proceso de transformación generó cambios importantes, como la compra y posterior integración de AirTran Airways; un programa Rapid Rewards completamente nuevo; la llegada del modelo 737-800 a nuestra flota; el lanzamiento del servicio internacional por primera vez en nuestra historia; la derogación de la Enmienda Wright; y un nuevo y atractivo look para nuestra marca, por mencionar solo algunos. Sin lugar a dudas, son muchos cambios en un período bastante breve.

Sin embargo, este año centraremos nuestra atención en aquellas cosas que no cambian en Southwest: la Hospitalidad y la Confiabilidad. Durante

43 años, hemos confiado en la importancia de ofrecer a nuestros Clientes el mejor Servicio de la industria, con la operación más confiable. Estoy muy orgulloso de los éxitos cosechados en ambos aspectos. Y ahora, una vez más, nos proponemos brindar un producto confiable, de bajo costo y del modo más amable jamás visto.

Para nosotros en Southwest, la Hospitalidad significa ser una Familia y tratar a nuestros Clientes como invitados a nuestra casa. Nuestros Empleados son famosos en todo el mundo por establecer relaciones significativas con nuestros Clientes, de un modo genuino y abierto. En cuanto a la Confiabilidad, es muy simple: no queremos decepcionarte. Queremos llevarte adonde quieras ir, cuando quieras y además, nos proponemos superar tus expectativas. La Hospitalidad y la Confiabilidad van de la mano, y somos conscientes de que para complacer a nuestros Clientes, ambas deben formar parte de nuestro quehacer diario.

También sé que la Hospitalidad y la Confiabilidad no son de los propósitos que puedes tachar de la lista una vez que los logras. No constituyen un destino, más bien son un viaje que nos lleva a perfeccionar continuamente las metas que nos propusimos alcanzar hace 43 años. Gracias por acompañarnos en este viaje durante todos estos años. ¡Les deseo a ustedes y a sus seres queridos todo lo mejor para el 2015!

Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

Parece mentira, pero ya estamos a las puertas de un nuevo año, y espero que sea uno lleno de posibilidades y alegría para todos ustedes. Como muchas personas, yo también sigo la tradición y me pongo metas para el Año Nuevo, y hago todo lo posible por cumplirlas.

Como Compañía, hacemos lo mismo: nos esforzamos por cumplir con nuestra promesa de llevarte a tu destino de forma segura, puntual, con tu equipaje y con una sonrisa. Cada año parece traer su propio tema, y el del 2015 será volver a los valores esenciales.

Durante los últimos cinco años, hemos estado enfrascados en la transformación de Southwest Airlines, buscando satisfacer las nuevas necesidades de nuestros Clientes y los

16 SOUTHWEST SEPTEMBER 2014

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YOU MADE OUR DAY

Every month, Southwest Airlines gets thousands of compliments from Customers telling stories of over-the-top acts of Employee kindness.

Want to share yours? Visit southwest.com/contact-us.

CONFIDENCE BOOSTER

Dear Southwest, I was traveling from San Jose with my two daughters, ages 1 and 4, along with their car seats, a backpack, and a stroller. I asked the gate agent if it would be possible for us to board before family boarding. Standing behind him was Amanda Gauger, a flight attendant who was commuting home to Las Vegas. She said she could take the seats onto the plane ahead of time.

After we boarded, Amanda helped keep Violet and Juliet entertained, and when we landed she helped us deplane and carried those car seats from one terminal to another for our next flight.

She could have stopped there, but instead she approached the gate agent and arranged for him to take the seats onboard. I cannot adequately express my gratitude. Please join me in extending kudos to Amanda for her outstanding service.

—William Collins

18 SOUTHWEST JANUARY 2015

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I was scheduled to fly to Denver to see my daughter for her birthday, and I was traveling alone. My husband, Barry, died last September, and this was the first time I had made my own reservation and driven myself to the airport unaccompanied. I planned to use long-term parking and complete my first truly solo flight. Then I got stuck in traffic. Knowing I would miss my flight, I pulled off the road and tearfully called Southwest. But what started out as a nightmare turned into a blessing. An angel of a customer service representative named Michelle Lineback calmed me down, expressed her condolences, and put me on another flight. I was weepy and ready to just drive home, but her encouragement, empathy, and you-can-do-it! pep talk got me to the airport. I was shaky but boarded the flight and made it to Denver. On the trip home I was a woman with renewed confidence. All of this is because of Michelle. Kudos to Southwest for employing my angel.

The experience gave me new, enduring confidence. —Patricia Dorr-Lewin EXTENDED CELEBRATION

It was my husband’s 80th birthday, and we had just celebrated for three days in Las Vegas. On the flight home, the crew made him a crown out of several packages of peanuts and decorated a roll of toilet paper by putting swizzle sticks on the top for candles. Then they dimmed the cabin lights and asked all the passengers ILLUSTRATION BY MARC ASPINALL

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to lower their window shades. Flight attendants Tere Bongfeldt, Bruce Campbell, and Cristi Montgomery walked down the aisle with the “sheet cake” and presented it to him while everyone sang “Happy Birthday.”

The whole plane was smiling, laughing, and enjoying it. My 75th birthday and our 50th anniversary are next year.

Wherever we go, we’ll fly Southwest.

—Freda Dammann

LOST AND FOUND

I flew Southwest with my wife and 8-year-old granddaughter for our vacation to Albuquerque. My granddaughter was playing with my phone during the flight (in airplane mode of course), and we accidently left it on the plane. When I found out it was missing, I notified Southwest employees and submitted a lost-item report. I also contacted my phone carrier to see if

we could track the device but was told we couldn’t because it was in airplane mode. My granddaughter felt guilty and was very upset, and I assumed the phone, along with our vacation pictures, was gone for good. Then I was contacted by a Southwest employee named Tony Hall, who told me he had found my phone. I tried to compensate him for his time and effort, but he wouldn’t accept it. He told me he was “just doing his job.” He returned our vacation memories and made an 8-year-old girl happy. Thank you so much to Tony Hall for going out of his way to help me and my family.

—Maurice Woehrle ALL-AMERICAN

The captain on our recent flight, Brian Haller, is one very special person and needs to be praised for his kindness and generosity. I noticed he was wearing a patriotic red, white, and blue tie, and I asked where he bought it, as I wanted to get one for my husband.

He told me, and then opened his flight bag, took out a brand new tie in the package, and gave it to me to give to my husband. That was one of the kindest things anybody has done for us in a very long time. Please express our gratitude to him. Thank you for allowing your employees to wear patriotic attire anytime they want. God bless you and your airline. —Viola Burns MEET AND GREET

My 7-year-old, Michael, has wanted to be a pilot since he could talk. He was thrilled to meet the pilots as we were boarding a flight from Hartford to Baltimore/Washington. Jim Rios invited Michael into the cockpit, where Eric Hanft graciously answered all his questions and explained various instruments. During preflight instruction, Eric and Jim even gave Michael a shout-out. We were already having an awesome day, but that took the cake.

My son couldn’t stop smiling for the rest of the flight, and I got some great photos to show him if he decides on a career in aviation. —Helen McKnight

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OUR STAR Pilot Base Coordinator, Dallas

Sue Snyder In her more than 21 years as a Southwest Airlines Employee, Sue Snyder has never taken a single sick day. That’s right: not one. Her incredible spirit for the Company she LUVs keeps her coming in, workday after workday. That explains why Sue’s Coworkers repeatedly use the words “hardworking” and “dedicated” to describe her.

As a Pilot Base Coordinator, Sue supports hundreds of Dallas-based Pilots. Her preparedness for nearly any situation—whether it involves replacing broken headsets in cockpits, sewing loose buttons back on Pilots’ uniforms, or making travel arrangements—has earned Sue the welldeserved respect of her fellow Employees.

After starting her Southwest career doing Pilot payroll in the Flight Ops Department, Sue moved to her current position in 2002. She LUVs that she still finds great satisfaction in her job. “No matter how much is going on in their days, our Pilots appreciate us for what we do for them,” Sue says.

More than two decades of service bring a lot of memories, but one experience remains closest to Sue’s heart: escorting an Air Force fighter pilot’s family to the gate to greet him upon his arrival from a tour of duty in the Middle East. “It was just so rewarding to know he had come home safely to his wife and child.”

Sue also enjoys the Freedom Southwest gives her to maintain family ties. With relatives living out of state, she often takes advantage of her travel privileges to attend reunions and see her grandsons play football. Her husband, daughter, and grandchildren also enjoy the Freedom to travel that comes with being related to a Southwest Employee. “Southwest has really connected me with family that I may not otherwise get to see as often,” she says. “And with the end of the Wright Amendment restrictions at Dallas Love Field, traveling is even easier.”

Sue, because of your longtime dedication to our Company and our People, it’s easy to see why we cherish Employees like you. We’re grateful you’re one of our Stars! —Shannan Finke

22 SOUTHWEST JANUARY 2015

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GOOD CALL

Sue enjoys collecting vintage items.

PHOTOGRAPHY BY TREVOR PAULHUS

12/3/14 8:22 AM

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RAPID REWARDS FREEDOM STORY General Information Services, Inc., Keller, Texas

David Bartley David Bartley could make the short drive from his home in Keller, Texas, to that other airport in the Dallas–Fort Worth area, but he chooses to travel three times as far just to fly Southwest Airlines from Dallas Love Field. David cites Southwest’s “high-touch” approach to Customer engagement as one of the main reasons he switched to the airline from the legacy carriers he flew for more than two decades.

In his role as executive vice president of General Information Services, Inc., a global background screening solutions company, David’s business travel revolves around sales and relationship management. Southwest’s convenient schedules and reasonable fares let him meet face-to-face with potential or current corporate partners, adding tremendous value to his business relationships.

David’s first flight on Southwest in 1982 followed the bankruptcy of Braniff International Airlines, a carrier where David had been employed as a flight attendant. Given his experience as a former airline employee and as a business traveler for more than 25 years, David believes he has a unique perspective on what it takes to provide a consistent travel experience. “Because of their People and their approach to good Customer Service, Southwest delivers the most complete and reliable experience in the industry,” he says.

When David made Southwest his airline of choice two years ago, his former carrier contacted him for a customer survey—but not to ask why he was no longer flying with them. After David explained why he’d made the switch, why he chose to make the longer drive, and even why he’d fly more stops to get to his destination—using words like “welcoming, comfortable, and reliable” to describe his experience with Southwest—the representative had little to say. David hasn’t looked back, and he now takes full advantage of his A-List Preferred status in Southwest’s Rapid Rewards Frequent Flyer program by bringing his wife, Dona, along on business trips using his Companion Pass.

David, it may be our People you appreciate most, but we can assure you the feeling is mutual.

You’re our kind of Customer, and we look forward to serving you for many years to come.

—Sandy Nelson Price 24 SOUTHWEST JANUARY 2015

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TRAVEL BUDDY

David’s guitar is his constant companion.

PHOTOGRAPHY BY TREVOR PAULHUS

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from the editor

RIB IT?

George, 11, proved Dad a rotten critic.

Dear Reader, As the father of two grown children, I can say this with some confidence: Any particular theory of parenting should be taken with a child-size grain of salt.

Take the question of how much a parent should praise a kid. On page 60, Heidi Stevens wonders if many of us aren’t overdoing it in the self-esteem department. Looking beyond her own sample population of two kids to study the latest research, Heidi found that too much ego boosting may foster cautious, risk-averse children.

No one could have called me guilty of overpraising. My kids knew that whenever they brought home art, for instance, they could expect judicious criticism.

Artistic talent does not run strong in their ancestors’ genes, and I had no desire to encourage the delusion that one of my kids would become the next Rembrandt. Gazing at the latest opus taped on the refrigerator, I would say objectively, “Don’t quit your day job.”

26 southwest january 2015

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Nonetheless, their mother took them to art classes when we lived in Santa Fe for a year. One day I came home to find the kids waiting triumphantly by the door. “We made new paintings,” said Dorothy Jr., a ninth-grader.

“OK, let’s see them,” I said.

“You can’t!” shouted George, our sixthgrader. “They were bought!”

Their mother confirmed: Each had a piece sold in a high-end Santa Fe gallery.

While no words convey sincere appreciation better than a nice check, nothing—nothing—builds a child’s selfesteem better than proving a critical dad dead wrong.

Dorothy, George: You’re welcome.

BRING YOUR KID TO WORK This month’s feature photographer, Gregg Segal, recruited his own son to model for the shoot: “This was Hank’s first paid gig, and on the whole I think he did a pretty decent job. Not brilliant, but decent. It’s funny, I was monitoring my praise level while photographing him. When I first asked if he wanted to be in a magazine, he said, ‘No.’ It was Stone Soup day at school. Then I told him it was a paying gig, and he said ‘OK’ without hesitation.

He was already shopping for Lego Chima in his mind before I had the chance to explain he’d have to wear an Albert Einstein wig and be cocooned in school papers, among other things.”

Jay Heinrichs

EDITORIAL DIRECTOR @JAYHEINRICHS

PHOTOGRAPHY BY DESIREE ESPADA (FRAMED PAINTING), GREGG SEGAL (EINSTEIN)

BEYOND THE PAGE

PAINTING BY GEORGE HEINRICHS

12/9/14 9:48 AM

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feedback

Talk to Us Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204.. For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at southwest.com southwest.com. facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag letters@southwestmag.com

As an avid sports fan, I was immediately hooked by “Last Man Standing” (November 2014). The profile of “Mr. Irrelevant” vividly painted a picture of the winding roads these athletes sometimes take before making it to the big time. In light of so much negative publicity this year, it was refreshing to read the story of Lonnie Ballentine. He reminds us there are still good guys in the world of professional sports.

Tyler Johnstone

/ Excellent point, Tyler. It’s the good ones who make sports—and everything else—worthwhile.

MR. RELEVANT

What a great, heartfelt story. It sounds like Mr. Irrelevant grew up with a caring mother who made sure his priorities were intact. Lonnie faced a tremendous amount of adversity at such a young age; it’s truly inspiring to read about his continued success.

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As an educator in the inner city, I find that this story exemplifies the grit and determination we instill in our students today.

I look forward to following his well-deserved journey. Go Texans!

Terry Swift HOUSTON

/And go mothers and educators!

PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)

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more feedback THE DECIDER

I’m a teacher at a charter school serving low-income students in Houston. As a fan of the Texans, I read your November cover story with great interest, but I didn’t expect to be so moved by the story of Lonnie Ballentine. He overcame several obstacles in his life and continually made decisions that put his family above himself. I shared the story with my

students, and I wanted to thank you for inspiring us all!

Cindy LaRotta HOUSTON

/ Thanks, Cindy. It’s true: We all build our lives one decision at a time.

legitimate shot to make the NFL, but also that the festivities in his honor raised so much money for Special Olympics is really heartwarming. It’s nice to see hard work and determination pay off.

Dan Smith DALLAS

BIG HEART

“Last Man Standing” was an excellent piece. To learn not only that “Mr. Irrelevant” is getting a

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@stephencbooth KICKSTARTED

Jay Heinrichs’ October letter from the editor, with his story of how he “kickstarted” his career by making friends instead of seeking jobs, really inspired me. I’ve been looking to make a career change into social responsibility and community relations at the corporate level. I have 10 years of experience and am looking for people to contact within the profession. Your magazine inspired me to try a similar approach.

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contributors

Adam Voorhes PHOTOGRAPHER

Meet the people behind this issue.

AUSTIN, TEXAS @ADAMSVOORHES

Drink / p. 40 Adam shoots our Drink page each month—and sneaks a few sips in the process. His after-hours joint for nursing one in Austin: “By then I’m ready for a dive bar, and it’s hard to top the Yellow Jacket Social Club: good people, good music, great beer, and brilliant bar food.”

Stirling Kelso WRITER AUSTIN, TEXAS @STIRLINGKELSO

Your Adventure In Los Cabos / p. 72 Stirling reports on Los Cabos for this month’s Your Adventure In. The origin of her love affair with Mexico: “I first visited when I was 6 weeks old, and I’ve returned every year since, often to the Yucatán. So much is accessible via Cancún: white sand beaches, Mayan ruins, cenotes, and colonial charm in Mérida and Valladolid.”

Joshua Davis WRITER, SAN FRANCISCO @JOSHUADAVISNOW

WRITER, CHICAGO @HEIDISTEVENS13

In Criticism of Praise / p. 60

For our cover story, Heidi chronicles the proven perils of overpraising children—and why it’s still hard to stop. An ideal afternoon with the kids: “If they get a vote, we’re heading to Navy Pier, with its Ferris wheel and Children’s Museum. But if I’m voting, we hop on our bikes and ride to Palmer Square Park, which has a charming playground and everything I love about urban life smooshed into a single city block. A stop at Miko’s Italian Ice on the way home is a must.”

Read more about Heidi’s parenting adventures in Balancing Act.

Joshua explores how running backwards led to the tale of Spare Parts, his recent book that inspired the movie in theaters this month. Best spot to try retrorunning in San Francisco: “Kezar Stadium, original home of the 49ers.

It’s open to the public and played a key role in the film Dirty Harry.”

Gregg Segal PHOTOGRAPHER, LOS ANGELES @GREGGSEGAL

In Criticism of Praise / p. 60 Gregg did his best to withhold flattery when photographing the cute kids for the cover story. Where he turns to capture characters in L.A.: “Venice Beach is loaded. Look out for the Tree Man. He walks around on stilts and is camouflaged as part of the forest.”

PHOTOGRAPHY BY JESSICA SAMPLE (STIRLING), ED KASHI (JOSHUA)

Heidi Stevens

One Foot Behind The Other / p. 56

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Made in Minneapolis

Kate Arends Peters picks her favorite local wares.

It holds everything I need, and there’s room for a passport too. It’s actually handmade in St. Paul with leather from a nearby tannery. $80; leather worksminnesota. bigcartel.com

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It’s made from a thin but durable layer of powder-coated steel and works beautifully with a marble dinner table or as an accent in your home office. $149; bludot.com

Vitamin C Body Oil / elizabeth dehn for one love organics I put this on right after I get out of the shower, and it keeps me moisturized all day. It’s incredibly rich and silky, and it smells like vacation. $58; onelove organics.com

Dale Coat / hackwith design house HDH’s pieces are limitededition: They only make 25 of each style. The business model honors every garment, so you get something unique and handmade. $365; hackwith designhouse.com

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Navigator Note Wallet / leather works minnesota

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PLAY Downtime

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“Sleep can be divided into two categories: REM, or rapid eye movement sleep, which is most often associated with vivid dreaming, and non-REM. During a short nap, you remain in the lighter stages of nonREM, which makes you less susceptible to sleep inertia, that groggy feeling that often follows longer naps.”

What if I want to snooze longer? “One sleep cycle— in which you go from nonREM to REM—lasts 90 to 120 minutes. In a nap of this duration you’re likely to get through one full sleep cycle, which will provide significant refreshment as long as it’s only used to supplement a full night’s rest rather than replace it. However, you may wake up with sleep inertia, so give yourself some time to recover.”

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What’s in it for me?

“If you find yourself hitting a wall during the day because you’re sleepy, a nap can help,” says Kristen Knutson, an assistant professor of medicine at The University of Chicago and a consultant to the National Sleep Foundation. “Research has shown that naps lasting less than 30 minutes increase alertness and reduce sleepiness, while allowing you to be active immediately upon waking.”

Is there an ideal time to take a nap? “Keep your naps as far away from your bedtime as possible.

Daytime sleeping generally isn’t as restorative as nighttime sleeping because of the presence of light and noise, but in the early afternoon there’s a natural dip in our circadian rhythms that works to counteract those factors.”

For more tips on making the most of your nonwaking hours, follow @sleepfoundation on Twitter.

ILLUSTRATION BY KAROLIS STRAUTNIEKAS

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ORDE R TH IS

In San Diego, where local breweries set the national standard and cocktails are cuttingedge, it makes sense that you’d find beer and spirits uniting to great effect. At Sycamore Den, jalapeño-infused spiced rum gives a local coffee stout a kick. “I went to this restaurant in Tijuana, and when I walked in all I smelled was cinnamon and coffee,” says bartender Eric Johnson.

“That’s what I was after when I made this drink.

At first you get that coffee-cinnamon flavor, and then it ends with a little tingle of heat.”

Every week through March, Eric creates a new winter warmer at Sycamore Den.

MAKE IT ↑ Prepare cinnamon syrup: Grind or crush 2-3 cinnamon sticks. Bring ¾ cup superfine sugar and ¾ cup water to a boil, add cinnamon, and simmer for 5 minutes. Cover and let sit overnight. Strain using a chinois. / For each cocktail, shake ½ ounce cinnamon syrup, 1 ounce El Dorado spiced rum, ¼ ounce lemon juice, 2 jalapeño slices, and a dash of Bittermens Xocolatl Mole bitters in an ice-filled tin. Strain into an ice-filled glass, and top with a coffee stout (Eric uses Modern Times Black House). Garnish with a lemon peel.

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PLAY Eat

TRE N DI NG

Foodie Courts

The country’s latest must-visit dining destinations are one-stop spots that bring together restaurants, produce markets, butchers, bakeries, and other purveyors under one roof. Grand Central Market in Los Angeles has been open since 1917, but a new wave of vendors have transformed it into a modern culinary hub. Cruise its aisles for house-cured pastrami and smoked salmon at Wexler’s Deli, freshly shucked bivalves at The Oyster Gourmet, and rejuvenating fruit drinks at Press Brothers Juicery.

THREE MORE FOOD HALLS TO EXPLORE

/ NEW YORK CITY

Some say the brisket at Mighty Quinn’s rivals the stuff in Texas.

Decide for yourself at Hudson Eats at Brookfield Place.

/ ATLANTA

Set in a 1920s warehouse, Krog Street Market will soon be home to Superica, a modern taquería by star chef Ford Fry.

/ CHICAGO

Among the 30 vendors at Chicago French Market: Lolli and Pops, for rare candy from across the globe.

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Wexler’s Deli also churns out hand-rolled bagels.

Arrive early to snag them before they sell out.

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WORK Trip WALK I NG DISTANC E

Washington, D.C. Explore this vibrant stretch of Ninth Street.

EAT → Sundevich, one of the city’s top food trucks, now has a brick-and-mortar location where you can score its globally inspired sandwiches. sundevich.com

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WORK Takeaway

Walter is the CEO of the Aspen Institute and writes about creativity on aspen.us.

OUTTAKES HOW WOULD YOU SUM UP WHAT YOU DO? I try not to advocate positions or give people advice but rather convey issues the way we’ve done for centuries: by telling stories.

WHAT DO YOU REFUSE TO TR AVEL WITHOUT? Two smartphones. I actually write stories on my Blackberry, but I’m completely addicted to my iPhone.

The acclaimed biographer on teamwork A year ago, I was writing the history of the Internet and gathering stories, but it wasn’t quite jelling. Then, in an interview with Bill Gates, he suggested I write a full history of the people behind the digital revolution instead. We have histories of the Industrial Revolution and the American Revolution but not of all the geniuses who brought about the current digital age. So I went back to the project and expanded it into a story about the

entire group of creatives. That’s how The Innovators was born. Steve Jobs obviously played a role. I used to think of him as this romantic, lone inventor until I realized that his most perfect creations were the result of being surrounded by an extraordinary team. There’s almost no great innovation that has happened in a vacuum. / Walter’s latest book, The Innovators, was released in October.

PHOTOGRAPHY BY STEPHEN VOSS/REDUX

Walter Isaacson

FAVORITE PIECE OF ADVICE? I’m from New Orleans.

One of my favorite authors, Walker Percy, once said there were two types of people that came out of Louisiana: preachers and storytellers. He said, “For God’s sake, be a storyteller; the world has too many preachers.”

46 southwest january 2015

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12/4/14 12:36 PM

BIG IDEAS LIVE HERE.

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ARIZONA. #1 IN THE NATION FOR ENTREPRENEURIAL ACTIVITY. Arizona is home to big ideas. We lead the nation in business startups and are a nationally ranked best state for business.

We are #2 for skilled and available workforce and #4 for overall innovation. How do we attract so many innovative thinkers? By offering the perfect climate – for business and lifestyle. Find out why Arizona is the best place in the country to launch or grow your big idea at azbigideas.com.

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WORK Organization

FOR YOU R DESK

Force of Nature

Beautify your space with sleek wood accessories.

Grovemade, the design company known for turning out sleek hardwood sheaths for iPhones and MacBooks, is branching out. Its new line of office accessories ranges from black walnut pen pots ($39) to maple desk lamps ($99) and vegetabletanned leather mouse pads ($79), all handcrafted in Portland, Oregon. The minimalist monitor stand and keyboard wrist pad don’t just sit pretty—they’re ergonomically optimized to correct your posture and ease muscle strain. And the hidden storage nook inside the keyboard tray means you can stash trinkets as if in a tree hollow.

Get first dibs on Grovemade’s new wood watch collection at grovemade.com.

FOR YOUR PHONE IFTTT / Using the simple formula, “if this then that,” your apps can finally work together. With this digital middleman, you can create personalized “recipes” that prompt automatic actions across 149 channels. Updating your Facebook profile pic? Program it to swap out your Twitter photo too. Rain in the forecast? Get a text reminding you to bring an umbrella. Free; Web, iOS, and Android 48 southwest january 2015

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WORK Insight Use #southwestmag to share your story of how simple change led to big impact, and you could win a copy of Scott’s new book.

Scott Steinberg is the CEO of TechSavvy Global, a management consulting and market research firm.

His latest book, Make Change Work for You, comes out this month. akeynotespeaker.com

This Way Up

If you want to climb the ladder, put yourself in opportunity’s way.

We all know someone whose career seems charmed, who always seems to get handed more responsibilities, more promotions, and better assignments. It’s no accident. Luck, the place where opportunity meets preparation, is hard work. Successful people actively put themselves in the crosshairs of fortune. Simply put, they’re courageous. Instead of waiting for opportunities to appear, they seek them out. They continually strive to gain new talents, training, and experience. They’re always expanding their comfort zones by pushing their creative thinking and 50 southwest january 2015

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problem solving in fresh directions. And while they remain humble, they don’t keep a low profile. Instead, these individuals make sure others know that they’re top performers. And they consistently collaborate with and inspire colleagues to achieve top performance as well.

A healthy, courageous career is one in which you know where you want to go and have a plan for getting there. It’s one where you push yourself to learn, grow, and take on more leadership and responsibility, even if this means taking small steps in different directions until bigger ones become more comfortable. When you see an opportunity, seize it. When you spot a problem, fix it. And when you want something, ask for it.

Ask yourself: What do I need to do right now to get where I want to be later? Being brave in business simply means taking that step—and then taking more steps, one after another, until you’ve arrived at your destination. —Scott Steinberg ILLUSTRATION BY DAVIDE BONAZZI

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WORK Startup

Bloom Nation

Arrange for something unique.

Here’s how Farbod Shoraka, co-founder and CEO of BloomNation, describes the digital floral marketplace: With other online flower stores, there’s this huge middle market, so what you see is often not what you get. My co-founders, David Daneshgar and Gregg Weisstein, and I created a site where local florists can upload photos of their original designs and update them daily to reflect the fresh flowers they have on hand. There’s a lot more creativity, and the shops get most of the money. We work with more than 3,000 florists. Flowers are an emotional product. Our goal is to connect you to someone who can create the perfect gift.

bloomnation’s startup guide Embrace the blank slate.

None of us had a floral background, so we walked into every flower shop we could to learn about the industry.

That allowed us to be very open-minded.

Care for your people. We want our employees to be happy. It seems like it’s more expensive or harder to do that, but in the long run it’s so much more beneficial to the growth of the company.

Go all in. David was a pro poker player so we all chipped in, and he played in a tournament while Gregg and I worked on the business plan nearby.

When he won, he looked at us and said, “It’s flower time.”

FLORAL ARRANGEMENT BY AVANT GARDEN, CHICAGO

Beginning this spring, send flowers with the new BloomNation mobile app.

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One Foot Behind The T Other

By Joshua Davis Illustration by Davide Bonazzi

A backwards-running writer meets a band of young robotics engineers: the unlikely story behind the new movie Spare Parts.

I love to run.

I regularly enter local races in San Francisco and get pretty competitive. The problem is, I’m not a particularly fast runner. I spend most of my time getting passed by speedier entrants.

In the fall of 2003, I entered a 7-mile race from Fisherman’s Wharf to the Golden Gate Bridge and back. I trained for months and still finished at the back of the leader pack. For days afterward, my knees ached. I considered looking for another sport.

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While researching ways to alleviate joint pain, I stumbled across a competition called the Gambero D’Oro, which billed itself as the world championship of backwards running. That’s right: backwards running. It turns out there’s a small but devoted community of people who like to run in reverse. They call it “retrorunning.” Every year, hundreds gather in Northern Italy for a 3-kilometer sprint. It’s supposed to be easy on the knees.

It sounded ridiculous. How would you know where you were going? We weren’t built to run that way. Why would anyone try?

But my knees continued to ache, so during one morning jog I spun around and started trotting backwards along the San Francisco waterfront. It was terrifying and embarrassing.

People stared as if I’d lost my mind, and I narrowly avoided collisions with pedestrians, porta-potties, and parking meters. It also took a lot more energy: After half a mile I was exhausted.

But it was exhilarating. Because I couldn’t see where I was going, I had to rely on my hearing and intuition. I memorized what the waterfront looked like so I could avoid obstacles. It was an intellectual challenge as much as a physical one.

I began taking the sport more seriously. I found a coach, an Indian athlete named Veerabadran, who was one of the most accomplished retrorunners in the world. Veerabadran had broken the record for longest backwards run in a 24-hour period (85 miles) and was a serious competitor until he got hit by a truck (he never saw it coming). Now he coaches younger runners. He taught me the subtle art of avoiding potholes and calf cramps.

After months of training, I flew to Italy for the world championship. I was issued a number and a small helmet for the back of

I lined up at the start and faced backwards—an odd way to begin. my head (in case of a fall). There were over a hundred entrants from across Europe and even another American. I lined up at the start and faced backwards. It was an odd way to begin.

When the starting gun fired, I darted off. Over my months of training, I had come to appreciate something surprisingly profound about the sport. It was hard to tell where you were running, but if you wanted to win the race, you couldn’t ever slow down. It was like life. I trained myself to hurtle backwards despite the fact that I didn’t know exactly where I was headed.

I ended up placing 20th and won nearly a kilogram of ham.

I may have been a middling forward runner, but it turned out I was a pretty good backwards runner. I had found my sport,

but the experience had an even broader impact on me. I realized that, sometimes, it’s important to do things that seem ridiculous, to push beyond what’s comfortable and maybe even logical.

At the time, I was working as a journalist in conflict zones. I covered the war in Iraq and the drug business in South America. I focused on big, impactful stories. But soon after returning from Italy I received a strange email. It was a press release describing a group of impoverished high schoolers in a gang-torn corner of Phoenix. From what I could make out (the press release was filled with typos and formatted horribly) these teenagers were building robots out of spare parts and entering the national Marine Advanced Technology Education competition, sponsored by NASA and the U.S. Navy.

It seemed far-fetched, but so did plunging backwards through the crowded streets of San Francisco. I was ready to give far-fetched a chance. Of all the national media outlets across the country that received the press release, I was the only one who responded.

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hen i arrived, a sign at the entrance to Carl Hayden Community High School proclaimed, “The Pride’s on the Inside.” I figured the administration was saying that because there wasn’t a lot to be proud about on the outside: The neighborhood was blasted with graffiti and trash. Seventy-one percent of students were below the poverty line, and few even considered college.

I found the robotics team crammed into a converted closet in the science building. They were an odd assortment of kids: Lorenzo Santillan was an ex-gang member, Oscar Vazquez was the school’s JROTC cadet of the year, Luis Arranda was a hulking giant of a kid who said little, and Cristian Arcega was a skinny brainiac. They thought the competition might be a path to a better future, but joining a robotics team in this environment sounded crazy, especially when they’d be competing against a team from MIT sponsored by Exxon-Mobil. (Their teachers assumed they would lose regardless so entered them in the expert division against college students.)

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Yet all four possessed something I recognized from the backwards-running community: They didn’t care what other people thought. The Carl Hayden kids had been told they would never amount to much, so what did it matter if they tried something unusual?

Each student brought unique experiences to the team. Lorenzo repaired cars in his driveway and, out of necessity, had developed a creative approach to engineering. Cristian was a self-taught mathematician and scientist who could solve challenging technical problems.

Oscar was a born leader. And Luis was big enough to pick up the heavy robot.

Still, it was hard to imagine how it would work out. The competition involved exploring a sunken mock-up of a submarine, taking fluid samples, and performing other complex underwater tasks. These kids lived in the desert— their school didn’t even have a pool. They had scant funds and little formal robotics training. Their robot was made of a milk jug, zip ties, PVC pipe, and donated parts.

The team dubbed it “Stinky” because it reeked when they glued it together.

But Stinky’s looks masked the bot’s surprisingly robust capabilities. Since they didn’t have the resources to solve problems with expensive technology, the kids from Phoenix came up with innovative solutions. While other teams employed complex fluid sampling tools, Lorenzo used a small pump attached to a cheap balloon. They housed their electronics in a plastic briefcase, and when the case sprung a leak they filled it with tampons. They outfitted the PVC frame with an array of cameras, a pincer, a laser range finder, and an acoustic microphone.

It might not have been pretty, but it was an engineering marvel.

To everyone’s surprise (including their own), the Carl Hayden team sped through an impressive series of underwater assignments during the competition.

At one point, the big-budget robot from engineering powerhouse MIT ran into trouble, but the scrappy Carl Hayden bot was able to complete the task. When it came time for the engineering review in front of a panel of robotics experts, they nailed every question.

The awards ceremony was tense.

Based on the number of tasks Stinky had

Of all the stories I’ve written in the past decade, theirs is the most meaningful to me. completed, Carl Hayden knew they hadn’t finished last. That alone was an accomplishment. They thought they might even get as high as third place. But when third went to another team and MIT was awarded second, they were dispirited. It appeared they hadn’t done that well after all.

“And the winner of the Marine Advanced Technology Education ROV Explorer-class championship goes to…”

The announcer began drumming on the podium. A deep rumble rose up around the room as others joined in. Only nine months earlier, the Carl Hayden students hadn’t known what an underwater robot was. They were merely a band of misfits. The announcer stopped drumming and leaned into the microphone.

The room fell silent. “Carl Hayden!” he shouted.

The students from MIT stood up and began to clap. Other competitors began to rise, and by the time Lorenzo, Cristian, Oscar, and Luis made it to the stage, most of the room was on its feet.

C

atch the hollywood version of this story and you’ll see it ends here, in triumph. Real life, of course, is more complicated. While the Carl Hayden robotics team became nationally recognized, its original members struggled to achieve the kind of success that seemed fated after proving they were among the country’s best underwater engineers.

At various turns over the past 10 years, they graduated from Arizona State University, picked beans in Mexico, served in the military, launched a catering company, and wallowed in unemployment. Meanwhile, the MIT students went on to work at places like Google and Apple. And yet, despite the obstacles that still confront them, the guys have never given up trying to build a better life for themselves and their families.

Of all the stories I’ve written over the past decade, theirs is the most meaningful to me—I still visit them in Phoenix on occasion. I think of them when times are tough and I’m searching for the strength to carry on. And then I find myself out for a run, facing the wrong way, but refusing to stop and give up.

Joshua Davis is the author of Spare Parts, the true story of the Carl Hayden robotics team. january 2015 southwest 59

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Heidi Stevens

BY Gregg Segal

BY PHOTOGR APHY

IN CRITICISM OF

praıse pr p se Reckoning with failure is key to kids’ growth, but they’re buried in mountains of flattery. How did we get here?

And why can’t we stop? january 2015 southwest 61

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“I’m horrible,” he sobs into his mother’s neck.

“No, you’re not!” she replies. “You’re doing awesome out there!”

“So awesome!” Grandma chimes in.

“We’re so proud of you!” Mom adds. “You’re a superstar, buddy!”

“No, I’m not,” the boy cries. “I’m horrible.”

He is not doing awesome out there. He is, by most measures, horrible.

Not that it matters much; the scrimmage is playing out among 4- and 5-year-olds in a warehouse-style soccer school on Chicago’s North Side. The players mostly turn the orange safety cones into dunce caps as their bored parents scroll through Facebook on the sidelines. College scouts are not circling. Stakes are not high.

As with most pursuits among modern children, their performance is immaterial. How they feel about their performance, however, is paramount.

In the past three decades, parents have turned childhood into a sacred garden in which to plant the seeds of self-esteem, cultivate those seeds with enriching endeavors, and fertilize them with heaping helpings of praise. No gesture is too small to escape exaltation. Every achievement—indeed, every movement—is an opportunity to rhapsodize. All this despite clear and mounting evidence that this type of reinforcement is damaging our kids: The more they’re called Extra Super Smart Geniuses, the further they go to protect that label—including bowing out of any activity that might challenge their reputation. They stop taking risks, and their intellectual and emotional growth is stunted.

Why, then, are we still so enamored of praise?

That sandy-haired boy who missed his shot is on my son Will’s soccer team. Will is also, by most measures, horrible. He spends his field time practicing amateur ninja moves on other players

and can often be found running in the opposite direction of both his team and the ball. Fine by me, as my only goals in signing him up for the class were exercise and fun. But when he exits the field at the end of the scrimmage, here’s what I say: “Great job, buddy! You were amazing out there! Were you kicking with both of your feet?”

“That’s dribbling,” he tells me.

“Seriously?” I reply, mouth agape. “That’s amazing.”

I know it’s dribbling. It’s not amazing.

Not praising him, though, would be like forgetting the water bottle. The other kids would be hydrating post-game—replenishing, if you will— and my son would be left feeling thirsty and neglected. He expects it, I tell myself. It’s good for him. And what would the other parents think if I didn’t echo their sentiments?

I’m not alone. In the best seller NurtureShock: New Thinking About Children, Po Bronson describes his attempts to wean himself and his son off praise. “In the first stage, I fell off the wagon around other parents when they were busy praising their kids. I didn’t want Luke to feel left out. I felt like a former alcoholic who continues to drink socially. I became a Social Praiser.”

Carol Dweck suspected early on that confidence wasn’t born of nonstop success; nor was it the backbone of achievement. The Stanford University psychology professor is widely credited as the leading pioneer in praise research. As a graduate student at Yale in 1972, she conducted a study in which she intentionally presented children with a series of problems that were beyond their academic level to induce widespread failure. “Some of them, as I predicted, acted like it was the end of the world, that they were no good, they’d never succeed

PROP STYLING BY ANTHONY ALTOMARE, GROOMING BY DAWN SORENSON, MODEL: HANK SEGAL AND KAITLYN MORRISON

A sandy-haired soccer player missed his shot and is seeking solace in the lap of his biggest fan.

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don’t hail the prodigy Turns out, anointing him a genius makes him fear tough equations.

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and so forth,” she recalls. “Others, as I expected, coped with it. Others, as I had not expected, loved it. They’d tell me, ‘I love a challenge!’ ‘I was hoping this would be informative!’

“I thought, What’s wrong with them? This is failure!” she says with a laugh. “They were acting like it was a gift.”

In many ways it was. Failure can motivate kids to brush up on their skills and tackle a problem from a different approach. And, perhaps most importantly, it can build their resilience.

A quarter-century later Dweck published a seminal, landscape-shifting study demonstrating that praise—at least a certain kind of praise— can actually backfire. Her assistants administered a relatively easy IQ test to groups of New York City fifth-graders, all of whom scored well.

When they finished, each student was given his or her score, along with a line of praise. Half were told, “You must be smart at this.” The other half were told, “You must have worked really hard.”

The students were then given a choice of which test to take next: a harder test that promised to teach them something new or an easy

A-OK Failure is a crucial part of kids’ growth.

test, similar to the first. Among the students praised for effort, 90 percent chose the harder test. The majority of the students praised for intelligence chose the easy one.

“When we praise children for their intelligence, we tell them that this is the name of the game: look smart, don’t risk making mistakes,” Dweck wrote at the time.

We also harm their long-term performance.

Because when they do take a risk and inevitably stumble, kids fed a steady diet of praise rarely receive failure as an invitation to try, try again.

“They don’t know how to overcome mistakes because their performance, they thought, was based on an innate skill they either had or they didn’t,” says Ashley Merryman, co-author of NurtureShock. “They crash the hardest.”

In a final round of tests, the students all received a challenge as easy as the first one.

The ones praised for their effort improved their scores by an average of 30 percent. The ones told they were smart, on the other hand, decreased their scores by about 20 percent.

“Parents tell me, ‘I’m going to tell my kids I love them as much as I possibly can and nothing you say is going to change that,’” Merryman says. “Of course, I’ve never said, ‘Don’t tell them you love them.’ I’ve said, ‘Don’t tell them they’re geniuses.’”

As Dweck frames it, “People say to me, ‘But my child really is a genius.’ And I say, ‘Well, there are an awful lot of geniuses who never went on to do anything. Do you really want to foster that?’”

The self-esteem movement hadn’t kicked into high gear when I was growing up in the early ’70s. While it began to take shape in the self-actualizing ’60s, it really took off in the mid1980s, when California formed the State Task Force to Promote Self-Esteem and Personal and Social Responsibility with the goal of determining several things: how healthy self-esteem takes root; whether it acts as a barrier against crime, drug abuse, and other social problems; and how it might grease the wheels for academic success.

“The idea was if we boost kids’ self-esteem, their achievement will come along for the ride,” Merryman told an audience at a 2009 PopTech conference. “We’ll give them the confidence that they know they can do it.”

In an oft-cited Columbia University study, 85 percent of American parents said it’s important to praise their children’s intelligence in order for the kids to feel smart. “It’s hard to wrap your mind around the idea that praise is not a gift,” Dweck says. “‘Here’s a gift I can give my child

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PARENTING PROGRESS REPORT

Should you compliment or critique? Clap or chide? Just remember: The goal is always growth, not perfection. Here are tips on how to encourage your children to take pride in the process, from Ashley Merryman, co-author of NurtureShock: New Thinking About Children.

IN THE CLASSROOM Your Kid Makes Straight As Did they study hard? Don’t praise their smarts. Say: “You worked really hard, and look how it turned out!”

Cs are More Common

Is it material they already knew? No praise is warranted. Ask: “Are you bored? I want you to be challenged.”

If they’re doing their best, commend the effort.

And offer help to inspire continued improvement.

Effort an issue?

Push for serious reflection. Oftentimes, “I don’t care” is code for “This is too hard.”

IN THE ART STUDIO Your Kid Paints like van Gogh

It Looks Abstract, but not on Purpose

Be specific, and ask questions. “Your use of colors is interesting. Can you tell me what you were thinking here?”

Engage with the work. “I love the way you’re telling a story. What’s this person thinking? What’s going to happen next?”

AT THE BALLPARK Your Kid Hits the Winning Home Run Was it dumb luck?

If you’re genuinely proud, then say that. Be honest: Never use praise as manipulation.

If they’ve worked hard for this, say: “All those long hours in the batting cage have paid off!”

that my parents didn’t give me’ is the kind of pseudologic the self-esteem movement drummed into us.”

My own parents didn’t tell me I was a genius.

I wasn’t. They never declared my athletic skills “awesome.” They weren’t. They were supportive and warm and present, which was the case with most of my friends’ parents. I’m not sure we felt a deficit of praise, but what did we have to compare our childhoods to?

When my children arrived, however, I couldn’t imagine approaching their milestones and

Your Kid Strikes Out, a Lot Have they been practicing? Focus on and take pride in progress. Find creative ways to keep it fun.

Do they care? If they just want to be with friends, there’s no need to praise. Encourage their best effort.

endeavors with the cool reserve that ’70s parents, mine included, seemed to possess. Parenting had become a noble, all-consuming endeavor in the decades since my friends and I were born. We were drowning in mommy blogs and lactation consultants and cookbooks instructing us to lovingly puree our own sweet potatoes. Our parents hadn’t even used car seats.

I looked a little askance at their lack of praise, which followed a detached parenting style that my peers and I were largely rejecting. I was besotted with my babies and blown away by their january 2015 southwest 65

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every move. Why not tell them? I figured. And I did. Over and over and over.

Of course, we’re also a panicky lot, my generation—unable, or unwilling, to stand on the sidelines of our kids’ youth and hope for the best. From the time we sweat which preschool our children will attend, to the years we worry they’ll be victims of cyberbullying, to the moment we realize they’re inheriting an increasingly competitive marketplace, modern parents feel like it’s their child against the world. We want to soothe the pain of that reality even as we prepare them to survive in it.

“Offering praise has become a sort of panacea for the anxieties of modern parenting,” Bronson writes in NurtureShock.

But when we strip them of the chance to experience setbacks and failures—when we label their missed goals as evidence of superstardom—we may actually be harming their survival skills. “It’s not that kids aren’t wonderful,” Merryman says. “It’s the cost of telling them that all the time.”

I’m beginning to witness that cost with my daughter, a perfection-seeking third-grader who was devastated by her first and only B in second grade. She’s emotionally undone by losing an Uno hand. She has repeatedly tested several grade levels above her age, but she exhibits no signs of embracing failure as a gift the way Dweck’s long-ago research subjects did—the ones who loved a challenge. She would rather break the rules than face second place.

And I blame myself for all of it. I spent her first eight years reminding her exhaustively of her perfect brilliance. I was amazed at her little mind and her mannerisms, even the truly unremarkable ones, and I never failed to tell her.

Now she cheats at Go Fish.

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Calibrating the frequency and style of our praise is one of the most important shifts we can make as parents, says Colorado-based child psychologist Kristin Race, author of Mindful Parenting: Simple and Powerful Solutions for Raising Creative, Engaged, Happy Kids in Today’s Hectic World. The way we wield praise, she says, can profoundly affect not just our children’s potential but also their overall happiness.

“When kids are so focused on the outcome and see mistakes not as something they can learn from and overcome but as something to be defeated by, it contributes to more anxiety and worry,” she says. “A mistake or a failure becomes something I am, not something I can change.

‘I’m so stupid.’ ‘I’m so dumb.’ ‘I’m no good at soccer.’”

praise. Every moment my kids aren’t with me is a moment I know they’re potentially subject to schoolyard taunts and feelings of rejection and disappointment. The stakes only grow higher the older they get. Maybe, if I’ve filled them up with enough of my own adoration, life’s defeats won’t sting as badly.

“The way we talk to our children becomes their inner voice,” Mothering magazine’s famous editor and publisher Peggy O’Mara once said.

I want their inner voice to tell them their mom thinks they’re just fantastic. I have a feeling that’s what motivates a whole bunch of parents to behave the way I do.

But the research is pretty clear that resilience is equally as important as that inner voice—if not more. And if our overwhelming praise is stripping them of the power to hop up and try again, then we’re

I want their inner voice to tell them their mom thinks they’re just fantastic.

That really hits me. I want my kids to achieve academic and, eventually, career success as much as the next parent. But it doesn’t drive me.

I worry far more about their emotional health than their report cards.

When you tell me that how and how often I praise them will hurt their test scores, I’m probably going to ignore you. I have, in fact, been ignoring you.

But when you tell me I’m causing them anxiety, I’m all ears. When you tell me I’m impeding their long-term happiness, you’ve got my attention. I hope my kids excel at and finish college, but I don’t believe for a moment that will make their lives complete.

Contentedness and a positive outlook on the world? That’s the stuff of a fulfilling life—or so I hope.

I suppose that’s what I’m going for with my ill-advised piles of

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helping neither their competence nor their contentedness.

A few years ago I was diagnosed with a chronic heart condition: pericardial effusion, which means a sack of mystery fluid is pressing against my heart. I shouldn’t put undue strain on my heart because it’s not as strong as it ought to be. But more damaging would be to shield it altogether from stress—to deprive it of the healthy strain, in the form of exercise, that it needs to experience in order to stay active and strong.

I’m beginning to realize it’s the same with our children. If we weave a protective cocoon of hyperbole to shield them from the harsh realities of the world, they’ll emerge too weak and ill-equipped to bounce back from the inevitable obstacles. They won’t get enough exercise.

Tell me how to change, I beg Race.

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Praise is rampant and addictive, she says, but it’s not all bad. She puts it in two categories: process-oriented and outcome-oriented. The first kind focuses on effort, persistence, and resourcefulness. “When we praise kids for hard work, they want to keep engaging in experiences. They see that the process, not just the outcome, provides value.”

Outcome-oriented praise, on the other hand, puts the emphasis on the place they arrived rather than the effort exerted to get there. It becomes problematic when challenges arise, which kids perceive not as opportunities to grow but as threats to the greatness they’re known to exhibit. “They no longer want to attempt things because they might fail, and then everyone will have been wrong,” Race says.

Also problematic are the accolades for low-hanging fruit. “When we praise things that aren’t challenging and don’t really require much effort, it all becomes white noise,” Race says. “We don’t need to say, ‘Nice kick!’ That’s what you do on the soccer field.”

It also causes them to stop trusting us. “Kids know when praise is insincere,” Merryman says. “By the time they’re 7, they don’t even take your praise at face value anymore.

And by 12, especially in a classroom setting, they see it as a sign that you’re worried about them—your praise is an indication that you think mediocre is the best they can do.”

This is certainly true of my daughter.

I responded to the dreaded B by reminding her how smart she is at math, assuring her she could pull it up to an A next quarter.

“No, I can’t!” she wailed. “I’m not smart!”

Not unlike the young soccer player who, despite his mom’s efforts, knew he wasn’t doing awesome out there. Maybe they see through us before 7.

F1_praise_ek.indd 69

We also need to be more specific, Race says. “In order for the praise to be effective, they need to know exactly what they did right: ‘I noticed you made three passes with your left foot!’ Rather than, ‘Good job!’

“The other thing is it has to be genuine,” she says. “When no matter what piece of work your child presents, you heap praise on it, they see through it. Resist the urge to say, ‘That’s beautiful! Good girl!’ Instead, say, ‘Tell me what you just made!’

Your mindful engagement and attention are really what they need.”

Indeed, when I receive my son’s Ninja Turtle drawings with questions about who’s winning, he lights up and weaves elaborate tales for me. (Tales of mayhem and warfare, but tales nonetheless.) On the other hand, “What an awesome drawing!” just sends him on his merry way.

Paul Holinger, a noted child psychiatrist at Chicago’s Rush University Medical Center and founder of the Center for Child and Adolescent Psychotherapy, says a more mindful approach to praise can deepen our understanding of our kids—and, thereby, our relationship with them.

By searching for specifics to home in on— on—your speed has really increased since the beginning of the season!—we invest a more genuine interest in our children. “You validate their area of interest and help them achieve a notion of their authentic self,” he says. “That helps give them a sense of internal security and may even take the edge off the inevitable setbacks and failures.

You convey that you love them and that your feelings are unqualified when you separate your love for them from their performance.”

Connecting affection to achievement also turns love into a reward rather than a given, says Merryman.

If we want to show our delight in our kids, we’re better off going in for a hug than piling on more accolades. “We don’t need to see our kids the same as we see dogs—in need of instant reinforcement and

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constant praise,” Race says. “If you notice a behavior you want to comment on, you can wait. Maybe on the way home from the park you say, ‘I noticed how well you were sharing with Jenny. How did that feel?’”

I shared my toys; my friend was happy. I ran hard; I beat my opponents to the soccer ball. I studied hard; I aced my spelling test. That’s harder to grasp when your parents are interrupting every encounter with an attaboy.

Parents aren’t the only ones grappling with the self-created praise monster.

Autumn Vergeldt, a 39-year-old teacher in Las Vegas, has witnessed that shift firsthand. When she studied elementary education at Eastern Illinois University in the early ’90s, her instructors weren’t talking much about the powers or perils of praise.

“You cushion the criticism,” she says. “We do this, and we train the students to do it with each other: Give a compliment, tell them something they need to work on, then give them another compliment. Kids nowadays need a lot more rewards and praise than we did.”

We’ve trained them to expect it, after all. Vergeldt’s marriage to a crew chief in the United States Air Force means she has taught in schools around the world: first grade in Hawaii; kindergarten in Aviano, Italy; preschool in Dayton, Ohio; and now sixth-grade language arts in Las Vegas. “It’s pretty universal,” she says. “I wouldn’t say it changes much depending on the culture.”

It pleases me that we are, across cultures, taking care with children’s feelings. But we need to marry that care to the knowledge that compliments won’t carry them through life.

“We have a big task ahead of us,” Dweck says. “The self-esteem movement changed people’s intuition, their common sense.” But it’s never too late to change our ways. In her

F1_praise_ek.indd 71

book, Mindset: The New Psychology of Success, Dweck argues that humans are infinitely capable of dropping or shifting even our most deeply ingrained habits. If parents lead the way, she says, their children will follow.

“Kids are used to going into different environments and figuring out what’s valued, how to succeed, and what’s going to be praised,” she says. “They’re going to pick up quickly that you no longer value the easy stuff and you now value doing the hard thing and sticking with it.”

She’s encouraged that parents, educators, and mentors are having conversations about praise, even if they haven’t universally shifted away from it; that we’re courting resilience in addition to self-esteem and recognizing that constant praise cultivates neither.

I carried the experts’ words with me to my son’s next soccer class, where I vowed to nourish him with ample water and very little fawning.

“So,” I said on the car ride home.

“You looked like you were having fun out there! What was your favorite part?”

“The fruit snacks,” he answered.

“Yeah?” I said. “I can see that.”

“And now,” he said.

Yeah, I thought. That’s my favorite part too. Then, with all the willpower I could muster, I stopped talking.

He carried on, unfazed by the praise vacuum. Maybe he isn’t as thirsty for it as I suspected.

I’m also recalibrating the way I greet my daughter’s struggles. When she stumbled on her multiplication homework recently, I resisted the urge to “help” her along with reminders about how good she is at math.

“Keep trying, sweetie,” I told her.

“It’s OK to make mistakes along the way. That’s the best way to learn.”

“Trust me,” I said. “I make them all the time.”

Heidi Stevens is a columnist at the Chicago Tribune and the author of Balancing Act.

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BY STI R LI NG K E LSO

Stretching from the historic town of San José del Cabo to the resortlined beaches of Cabo San Lucas, this distinctive Mexico destination has long served travelers in search of more than just a beach vacation.

Four months after Hurricane Odile, it’s not only open for business; it’s reinvigorated and ready to wow.

Before you pack your bags, we’d like to get to know you. get schooled Encounter 800 species at Cabo Pulmo National Marine Park.

ARE YOU A: FOODIE page 74 HISTORY BUFF page 76 OCEANGOER page 78 NATURE LOVER page 80 january 2015 southwest 73

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Los Cabos FOODIES farm to table At Flora’s Field Kitchen, the ingredients are within arm’s reach.

Have a Memorable Meal

It’s worth the trek to reach Flora Farms in the foothills of the Sierra de la Laguna mountains north of San José del Cabo.

What started off as a simple organic farm has grown into an epicurean campus complete with a market, a restaurant, and cottages for overnighters. Travelers now clamor for a seat at Flora’s Field Kitchen or head to the bar, where local beers are joined by cocktails that make exquisite use of the farm’s fresh fruits and vegetables. flora-farms.com

Slims Elbow Room Tack a dollar bill to the wall at this four-seat bar, which claims to be the world’s smallest.

Baja Brewing Co. The area’s first microbrewery has six regularly available brews, plus seasonals.

Try them at the Baja Brewing Co. pub on the roof of Cabo Villas Beach Resort.

Edith’s The flaming Mexican coffee, made tableside with ice cream and tequila, is a fiery end to any meal.

FOOD WITH A VIEW

Pair enchanting sunsets with incredible food.

COCINA DEL MAR Table-topped stone patios are built in tiers that step toward the sea at this posh Esperanza Resort restaurant. esperanza. aubergeresorts.com

SUNSET DA MONA LISA After the sun goes down, an astronomy guide comes round with a telescope. sunsetmonalisa.com

HACIENDA COCINA Y CANTINA Treat yourself to churros and gaze at the dramatic Land’s End rock formations. haciendacocina.com

THE OFFICE Feast on ceviche and Baja-style shrimp on the Sea of Cortez shoreline. theoffice onthebeach.com

PHOTOGRAPHY COURTESY OF CABO EXPEDITIONS (PREVIOUS PAGE), FLORA FARMS, COCINA DEL MAR, SUNSET DA MONA LISA, HACIENDA COCINA Y CANTINA, AND THE OFFICE

Start or end your evening at these watering holes.

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Los Cabos HISTORY BUFFS open door The church has services seven days a week.

OLD TOWN

TROPICANA INN This hacienda-style hotel, steps from Plaza Mijares, offers live music in its restaurant and bar. tropicanainn.com.mx

NECRI Buy Talavera pottery, pewter tableware, aluminum ornaments, and more—this shop will ship them home to you. necri.com.mx

Soak up Local Culture

The city of San José del Cabo was founded as a mission in 1730, so it comes as little surprise that the Misión de San José del Cabo Anuiti, whose walls date back 281 years, anchors Plaza Mijares, its main square. This serene spot serves as a community center for locals, who socialize under the trees and dine al fresco at café tables. On Thursday evenings through May, the city’s best galleries, many surrounding the square, stay open late and invite guests in to enjoy a glass of wine while they browse.

Eye world-class art at these top San José del Cabo galleries.

EL MERCADO MUNICIPAL Pick up fresh produce as well as prepared dishes such as pozole con puerco (porkfilled hominy stew).

Corsica Works by over 40 Mexican greats—past and present—are on view at this spacious hall. / Patricia Mendoza Look out for contemporary art, like sculptures by Normanda Pons and serene landscapes by Javier Guadarrama. / Frank Arnold The renowned artist creates oil paintings and bronze sculptures in this working studio and gallery.

PHOTOGRAPHY COURTESY OF LOS CABOS TOURISM BOARD (MISIÓN DE SAN JOSÉ DEL CABO ANUITI), TROPICANA INN, NECRI, AND HORACIO SOBARZO (EL MERCADO MUNICIPAL)

See more of historic San José del Cabo.

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Los Cabos OCEANGOERS IMMERSE YOURSELF

Snorkel, swim, and fish your way around.

CABO DOLPHINS Learn hand signals to communicate, and then jump into oceanwater pools to swim alongside these intelligent marine mammals. cabodolphins.com

PISCES SPORTFISHING Anglers of all abilities can hook billfish, dorado, and tuna with this expert outfitter. cabo-outfitters.com

the splash Humpback whales spend winter in the Sea of Cortez.

Resorts with pools that would make Poseidon proud Capella Pedregal Hear ocean waves crashing against the rocky coast from the lounges lining the infinity pool.

Playa Grande Tots in tow?

Stay in the kid-friendly shallow zones. Eager for an early cocktail?

Paddle to the swim-up bar.

One & Only Palmilla The resort doesn’t reopen until March 15, but its pool, shaded by royal palms and overlooking the point where the Pacific meets the Sea of Cortez, is worth the wait.

SANTA MARIA BAY Snorkel with tropical fish (and the occasional turtle and manta ray) at this marine sanctuary. high tideloscabos.com

Live the Life Aquatic

Through mid-April, the waters around Los Cabos fill with humpback and gray whales on their annual migration route.

If you’re seeking a close encounter, call Capt. Eduardo Padilla; on the Rissalena, his 37-foot catamaran, the Los Cabos native takes passengers to areas where whales are known to rendezvous. On the three-hour tour, you’ll also get a homemade lunch (cue the guacamole and fresh-lime margaritas). rissalena.com

PHOTOGRAPHY COURTESY OF LOS CABOS TOURISM BOARD (WHALE AND SANTA MARIA BAY), CPLBASILISK VIA FLICKR (PLAYA DEL AMOR), CABO DOLPHINS, AND PISCES SPORTFISHING

PL AYA DEL AMOR Accessible only by water taxi, Lover’s Beach is famous for the huge, honey-hued boulders that dot its cool sands.

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Los Cabos NATURE LOVERS Test your swing at three more top courses.

Diamante’s El Cardonal Tiger Woods designed this course, opened last month, to mimic the ones he grew up playing in Southern California. / Cabo del Sol This Jack Nicklaus property is consistently ranked among the world’s best. / Club Campestre While shorter than other area courses, twisting and hilly fairways make these holes extra challenging.

green boom Quivira is Jack Nicklaus’ sixth course in Los Cabos.

GREAT OUTDOORS

Other exciting ways to take in the scenery.

CABO ADVENTURES Ride camelback through Rancho San Cristobal, a protected nature preserve. cabo-adventures.com

CAÑON DE L A ZORR A Water cascades over granite boulders, forming pools. Get there on a guided hike with Cabo Outfitters. cabo-outfitters.com

Get Some Fresh Air

The Jack Nicklaus–designed Quivira Golf Club is among Los Cabos’ newest playgrounds for golfers. Set on 1,850 acres of dramatic waterfront, it offers a stunning ocean view from all 18 holes. To prep for your round, visit the prized practice zones, which include a seaside putting area that closely mimics the actual greens. From there, the par-72 twists and turns through windswept dunes and desert, scales 200-foot cliffs, and eventually returns to a luxurious clubhouse. quiviragolfclub.com

PHOTOGRAPHY COURTESY OF FAIRWAYS PHOTOGRAPHY (QUIVIRA), WILD CANYON, CABO ADVENTURES, AND CABO OUTFITTERS

WILD CANYON ADVENTURE PARK Zip lines, bungee jumps, ATVs, and canyon swings are on the activities menu. wildcanyon.com.mx

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HEALTH PROMOTIONAL SERIES

FOCUS ON NEW YEAR, NEW YOU

Tre in un sav co ca th

BY BRIAN KEAGY

A new year is here once again, bringing with it the opportunity to make valuable lifestyle changes that can profoundly benefit your health and well-being.

With 2015 upon us, it’s time to accept the challenge of recharging and renewing. Read on for our insightful guide to transforming your health in the new year.

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Know what questions to ask.

Gaining knowledge starts with asking the right questions.

Cancer Treatment Centers of America® (CTCA) has compiled a list of 10 questions to help newly diagnosed patients understand the nature of their disease, and be more prepared, knowledgeable, and better able to understand the recommended approach to their treatment.

Tremendous advances have recently been made in the treatment of cancer. Breakthroughs unimaginable a generation ago are now saving lives as a matter of course. And the one consistent enabling truth in the fight against cancer throughout the years has always been this: Knowledge is power.

1

Get a second opinion.

A patient needs to be aware of all treatment options and to feel confident and informed about his or her treatment decision. Initial diagnoses are not always right. A second opinion is a chance to gain more knowledge and insight into the accuracy of the initial diagnosis and to better understand additional needs like nutritional planning, the management of side effects, and the power of family support during cancer treatment.

The complete set of questions and a richer discussion of the benefits of getting a second opinion may be found at: cancercenter.com/secondopinion

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If you’re a cancer patient, your body is not only fighting the disease, but coping with potentially difficult side effects. The stronger you remain during treatment, the more prepared you will be for the fight. The side Find the right doctors. effects of treatment can make eating difficult, Mind-Body Therapy Getting advice from top cancer doctors which affects the patient’s ability to fuel Pain Management about what to do when diagnosed, the healing process. A dietitian on the Spiritual Support especially with advanced-stage care team is therefore critical to monitor Meditation cancer, is a critical step in developing nutrition and prescribe a plan to build Chemotherapy the right treatment plan. Fully much-needed muscle mass. Cancer Nutritional Therapy one out of five patients who care that integrates traditional Radiation receive a cancer diagnosis treatments like chemotherapy, Therapy Acupuncture Surgery learn their disease is already radiation and surgery where in an advanced stage. Advice indicated, with additional Diagnostic Imaging Naturopathic from physicians experienced therapies that boost energy and Medicine Advanced in treating the specific type of strengthen the immune system, Genomic Pet Therapy Testing cancer is especially important helps patients tolerate treatment for these individuals. as they fight their disease.

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11/24/14 1:53 PM

HEALTH PROMOTIONAL SERIES

FOCUS ON NEW YEAR, NEW YOU

Age can cause your hormone levels to decline and fall out of balance, negatively affecting your metabolism.

AT A LOSS?

If you’re like most people who make New Year’s resolutions, you probably begin on the bathroom scale.

You resolve to eat right and exercise more, but sometimes that number just doesn’t go down. Hormones may be the culprit. As founder and CEO of the Hotze Health & Wellness Center, Dr. Steven Hotze often sees how hormonal imbalance and low thyroid function result in weight gain. Age can cause your hormone levels to decline and fall out of balance, negatively affecting your metabolism. When your metabolism slows down, it is difficult to maintain your weight.

Besides weight gain, other symptoms of hormonal imbalance include fatigue, insomnia, headaches, difficulty concentrating, foggy brain, depression, irritable moods, hair loss, menstrual irregularities, hot flashes, and muscle and joint pain. Bioidentical hormone replacement can restore your energy and metabolism by giving the body back what it’s missing.

SENSITIVITY TRAINING

To eat or not to eat gluten? That is the question many people are asking lately about their diet. Kalli Castille, director of nutritional support and culinary at Cancer Treatment Centers of America in Tulsa,

Oklahoma, breaks down the truth about gluten.

“It’s important to listen to your body,” Castille says. “Only 1 percent of the general population is actually affected by celiac disease, an autoimmune digestive disorder, but about 6 percent of the population, or 18 million Americans, suffers from gluten sensitivity.”

Symptoms of both include bloating, gas, abdominal pain, diarrhea or constipation, fatigue, itchy skin rash, migraines, headaches, foggy brain, and joint pain.

A blood test can be conducted for gluten sensitivity or celiac disease.

From there, a biopsy is usually recommended to confirm a diagnosis of celiac disease. If you have some of these symptoms, try a gluten-free

Dr. Steven Hotze says hormonal imbalance and low thyroid function can cause you to gain weight.

M

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Find a fitness routine that fits your lifestyle.

diet for two to three weeks and assess if your symptoms are improving. “Stick to lean proteins, healthy fats, and carbohydrate sources coming from fruits and vegetables,” Castille says. “This is the diet I recommend not only for weight loss but also for disease prevention, and it’s naturally gluten-free as well.”

ENERGIZE TO EXERCISE

Doing more to be healthy at the start of a new year is usually easier said than done. The problem? Finding the motivation to exercise and eat right. Exercise doesn’t have to be work—it can be fun. Identify activities that fit into your lifestyle and are most likely to put a smile on your face. Learning to dance, finding a good running or biking trail, or trying yoga for the first time are all good options. Also, find a fitness partner who shares your goal to get healthy and will help you plan your exercise; having fun with someone

means you’re more likely to stick to the program.

When it comes to nutrition, moderation is key. Many of us gravitate toward foods high in carbohydrates, but good nutrition is about a balance between live, unprocessed foods, fiber, protein, and healthy fats. A quality dietary supplement can help ensure you’re getting various nutrients you may be lacking in order to boost energy, support healthy hormone levels, reduce stress, and improve overall good health. Gary Kehoe, CEO of DreamBrands, which creates products aimed at improving quality of life for those over the age of 40, says, “Just as important as balanced nutrition for the body, it’s essential to live your life in balance. Balance work, travel, and time with family and friends, and while it’s usually left for last—don’t forget to make time for yourself.”

Just as important as balanced nutrition for the body, it’s essential to live your life in balance.

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HEALTH PROMOTIONAL SERIES

FOCUS ON NEW YEAR, NEW YOU

UTMB and its team has served Texans since 1891.

SLEEP’S THE SOLUTION

No matter your resolution, making sleep a priority may actually put you on the path to hitting those goals. Want a happier marriage?

Get more sleep. Research shows that being tired makes people less able to handle conflict. Want more sex in your marriage? Treat your snoring. Studies reveal that couples in “snoring relationships” have less sex. Want to lose weight?

Along with diet and exercise, sleep contributes to successful weightloss efforts. Want a promotion?

Improve your sleep, as people with sleep disorders have been shown to be less likely to get promoted than people who sleep well.

What steps should you take if you do resolve to sleep better?

For starters, practice good sleep hygiene, which means eating and drinking the right substances at the right time of day and making your bedroom more sleep-friendly.

Stop smoking and drinking alcohol, both of which interfere with sleep quality and duration.

Want a happier marriage? Get more sleep. Research shows that being tired makes people less able to handle conflict.

Lastly, if you are a chronic snorer or suspect you have obstructive sleep apnea, seek a professional opinion and get evaluated at a facility like The Snoring Center.

BALANCING ACT

As we age, the goal of continually fostering a healthy, active lifestyle becomes more of a challenge with each passing year. Home Care Assistance, an in-home care provider for aging adults, promotes a focus on independence, maintenance of social ties, and remaining active.

Inspired by studies from Okinawa,

NEVER TOO LATE Despite the aches, pains, hacking, and sniffling going on around you during the holiday season, you’ve made it to 2015 without being assailed by the flu.

Consider yourself fortunate, but you’re not out of the woods yet. Flu season can be very unpredictable, rearing its ugly head early in the fall and lasting until late spring. In fact, flu season typically doesn’t peak until January or February. It’s not too late to follow recommendations from the Centers for Disease Control and Prevention and receive an annual flu vaccination, along with taking other measures like avoiding sick people and frequently washing your hands.

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CLIEN FILE N

“ Finally, I have

my life back.”

Kit’s

STORY Three years ago I was experiencing chronic migraines. I was taking a preventative antiseizure medicine that was not helping and, was warned, could do major damage to my liver.

I was also taking the maximum dose of medicine to help my severe daily acid reflux, which was not helping. The doctor said the only remaining option was to do surgery and make “corrections” to my digestive system!

Yikes!

I was 42 and felt like I was trapped in the body of an 80-year-old woman!

I was suffering with constant extreme fatigue, my joints ached all the time, I was 40 pounds overweight, and my desire for most anything was gone.

After my hysterectomy, I began suffering with hot flashes and night sweats that were non-stop. I had been through MRIs, blood tests, upper and lower GI tests, and so many more I cannot even begin to list.

Luckily, at a day spa one day, a woman told me of her struggles and how the Hotze Health & Wellness Center had helped her.

Hallelujah! Could this be the answer to my prayers? I went to see Dr. Hotze and told him of ALL my problems. He smiled and said “It’s all going to be OK. We can definitely help you”.

Now I feel like a vibrant, joyful 45-year old woman with my whole life ahead of me.

After completing Dr. Hotze’s yeast-free eating program, I lost 35 pounds and was able to get off all the medicine for the acid reflux! Now I am on bioidentical hormone therapy, natural thyroid and cortisol and no longer take ANY medicine for migraines and rarely get one!!

I have energy, am well rested and look forward to each day that I am blessed with. Thanks to the doctors and staff at the Center, I have my life back!

-Kit

Order your FREE book!

Get the real facts on hormone imbalance. Order Dr. Steven Hotze’s book, “Hormones, Health, and Happiness” today!

hotzehwc.com/southwest 20214 Braidwood Dr., Suite 215, Houston, TX 77450

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CLIENT: Hotze Health & Wellness Center

FILE NAME: hotze.indd 1 14HTZ140_Southwest_FullPg_Kit_GTP

12/3/14 11:45 AM

4

Ref

HEALTH PROMOTIONAL SERIES

FOCUS ON NEW YEAR, NEW YOU

Exercising with a partner will help you stick to a routine.

FO

top

Japan, where elders live longer and are healthier than people from any other place on earth, they have developed The Balanced Care Method™, a revolutionary program centered on these ideas. The program’s evidence-based research demonstrates that just a third of our healthy longevity is based on genetics while the rest is affected by controllable lifestyle factors.

The philosophy behind the program can be summarized in two words: moderation and variety.

Trained to reinforce specific lifestyle behaviors, Home Care Assistance caregivers focus as much on quality of life as longevity while emphasizing the connections between

healthy nutrition, physical exercise, mental engagement, and purposeful social ties. As each element supports and reinforces the other, overall health and maximum independence are achieved. Families also gain peace of mind knowing their senior loved ones are aging safely and comfortably in their own homes.

SURGICAL DECISION

For those who continue to gain weight despite years of weight-loss resolutions, it may be time to consider surgical options. Dr. Guillermo Gomez, director of the University of Texas Medical Branch’s Center for Obesity and Metabolic Surgery, explains the risks and ben-

STRETCHING OUR MINDS? It’s true that yoga boasts a long history of improving physical health, but its positive effects on common mental health disorders are now being analyzed in greater detail. A 2013 Duke University School of Medicine study published in the journal Frontiers in Psychiatry utilized 124 trials—16 of which aligned with criteria suitable for final review—to identify potential benefits of yoga for those suffering from depression, schizophrenia (in conjunction with drug therapy), and sleep disturbances, as well as children with ADHD. While the study noted that more long-term research is needed, it’s not a stretch to say that yoga could benefit your mind as well as your body.

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JO RE

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SL $35 Sle

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HEALTH PROMOTIONAL SERIES

Itchy, scratchy, desert dry, Teary, trashy, crusty, stye, Sticky, burning makes you cry You rub and rub and rub your eye!

If you suffer from any of these symptoms, ask your eye care professional about BlephEx™, a breakthrough procedure in the treatment of blepharitis.

Blepharitis is a low-grade inflammatory disease of the eyelids, responsible for up to 90% of all dry eye disease.

efits of the four different surgical procedures they perform for obese patients.

Discuss surgical options with your doctor.

FINALLY RELIEF,...GIVE YOUR EYES A REST, WITH BLEPHEX™!

800-257-9787 | www.BlephEx.com

1. Gastric banding, the least invasive and safest surgical option, is also the least likely to produce permanent results. An adjustable silicone band is placed around the upper part of the stomach, drastically reducing how much the stomach can hold.

2. Sleeve gastrectomy is a newer procedure in which the doctor removes a vertical section of the stomach, making it smaller and reducing the patient’s appetite.

Subscribe to Our Digital Edition through iTunes, Kindle, or Google Play.

Read it on your tablet, smartphone, or laptop.

3. Gastric bypass is a procedure where the doctor makes a small pouch at the top of the stomach, connecting it to the top of the small intestine. Patients feel full more quickly and absorb fewer calories. It’s also more effective over time than either gastric banding or sleeve gastrectomy.

4. Biliopancreatic diversion with duodenal switch is one of the least common surgeries for obesity but one of the most effective. A large part of the patient’s stomach is removed and the intestines are reconfigured.

For more information, visit utmbhealth.com/weightloss.

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HEALTH PROMOTIONAL SERIES

VIEWING RELIEF

The BlephEx™ removes build- up from your eyelids.

tinue with a normal, active lifestyle may face roadblocks due to back, knee, and shoulder pain caused by arthritis or harm to joints.

The Center for Regenerative Medicine, based in Miami, concentrates on helping arthritic and injured patients regain a functional level of life and the activities important to them through the utilization of nonsurgical techniques

and orthopedic medicine.

In most cases, the center promotes cell therapy through injections harvested from the patient’s own tissue and blood. Medical director Dr. A.J. Farshchian says, “These cells perform many functions, including release of growth factors into the diseased or arthritic and injured sites that promotes healing.”

FOCUS ON NEW YEAR, NEW YOU

When it comes to making healthy changes in our lives, managing our eyesight is often overlooked.

Blepharitis is a low-grade inflammatory disease that can result in dry eye syndrome; inflamed, itchy and irritated eyelids; and contact lens intolerance. It’s a common condition that’s caused by a bacterial biofilm, laden with exotoxins, which accumulates along the lid margin and causes irritation.

Relief is available in the form of BlephEx™, a breakthrough procedure developed by Dr. James Rynerson, a board-certified ophthalmologist. A handheld device spins a surgical-grade microsponge that is soaked in a lid scrub solution along the eyelid margin.

In the process, the lids are completely cleaned by removing the scurf, debris, crusting, and biofi lm that builds up over the years. The outcome is relief from the symptoms of blepharitis so patients can begin to make their own tears, reducing the need for artificial tear solutions and prescription drops.

The CenTeR FoR RegeneRaTIve MeDICIne a non-sURgICaL TeChnIqUe To FIghT agaInsT aRThRITIs anD spoRTs InjURIes

The Knee Diaries: SJ is a 60-year-old male with the chief complaint of knee pain who visited The Center for Regenerative Medicine over a year ago. He was diagnosed with bone-on-bone osteoarthritis of the left knee, causing much pain and discomfort; at that point he was told only a total knee replacement could help him. He is otherwise healthy. On exam he had point tenderness to the medial side of the left knee (medical lingo: inner side). An X-ray showed severe arthritis of the knee (X-ray on the left). Patient started receiving treatments at The Center for Regenerative Medicine. Today he is feeling better (X-ray on the right).

This is how it works: The physician introduces Cell Therapy into damaged, arthritic cells by means of a precise injection. This process is followed by several other modalities, including Collateral Artery Flow Exercises (C.A.F.E.), in order to accelerate the process.

Depending on tissue damage, severity of the condition and the size of the joint that needs to be injected, people usually need a series of 1 to 6 treatments to improve. There is usually no downtime, and people can go back to their usual activities or work immediately. The treatments can help most musculoskeletal problems such as low back pain, neck pain, knee pain, shoulder pain, whiplash, sciatica, tendinitis, sprain, strains, torn ligaments and cartilage damage.

TUNING UP

A number of the health and wellness goals we set for ourselves each year are undeniably tied to the ability to maintain physical activity.

Athletes, weekend warriors, and the aging and injured who hope to con-

F1_FocusonNewYearNewYou_ek.indd 93

Located in Miami, Florida, The Center for Regenerative Medicine includes a team of professionals that are dedicated to improve your quality of life, paving the way to enhance the science of non-surgical orthopedic medicine. World champions, sports legends, professional and amateur athletes, dancers, and people with just plain pain and arthritis go to The Center for Regenerative Medicine for nonsurgical orthopedic care. Using the facility to improve their condition, thousands of successful cases have been treated over the past nine years.

For more information and to read more on “The Knee Diaries”, please visit www.arthritisusa.net or call (305) 866-8384, International: (305) 866-6995.

12/4/14 2:55 PM

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Agenda

Where to Go Next

Need a reason to get away in February? Find it here.

SET YOUR SIGHTS ON

PHOTOGRAPHY COURTESY OF WALT DISNEY WORLD

Plant City, FL › Sedona, AZ Orlando › Beaver Creek, CO Des Moines, IA › Cleveland

/ ORLANDO Channel Pocahontas FEBRUARY 19–22

Dust off your tiara, grab your sneakers, and prepare to pound the pavement in the Happiest Place on Earth during the Disney Princess Half Marathon Weekend. Pick your race, whether it’s the Frozen-themed 5K or the regal 13.1 miles, and join more than 25,000 runners on the trek through Epcot and the Magic Kingdom. The weekend kicks off with training and nutrition presentations and a marketplace brimming with Maleficent-inspired running skirts and Disney Nikes. After catching your breath post-race, head to the Happily Ever After Party, where you’ll find food and music fit for royalty. rundisney.com january 2015 southwest 95

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ts presen

FEBRUARY 2–15 BEAVER CREEK, COLORADO

See World-Class Skiers

E H C S A I R FIN TOE TH

[ AN INDOOR KARTING PRODUCTION ]

FEATURING ARRIVE & DRIVE. ADULTS AND JUNIORS 48” AND UP. GREAT FAMILY FUN. PROFESSIONALLY DESIGNED TRACKS. SPACIOUS LOBBIES. AUTHENTIC RACING MEMORABILIA. MEETING ROOMS. CORPORATE EVENTS. CATERED PARTIES. . . .

AZ - PHOENIX, CA - CARLSBAD IRVINE ANAHEIM TORRANCE . ONTARIO . SANTA CLARA . SAN FRANCISCO . SACRAMENTO . SAN DIEGO CO- DENVER, FL - FT. LAUDERDALE . MIAMI, GA- ATLANTA, HI- KAPOLEI, IL - BUFFALO GROVE . ADDISON, IN- INDIANAPOLIS MA- PLYMOUTH, NY- ALBANY . POUGHKEEPSIE, TX - AUSTIN . HOUSTON . SAN ANTONIO . DALLAS, WA - SEATTLE (888) K1-KARTS | K1SPEED.com .

Couldn’t make it to Sochi? Then make your way to Colorado for the 43rd FIS Alpine World Ski Championships, held this year at Vail and Beaver Creek Resorts.

Known as the Alpine Olympics, the competition hosts 700-plus athletes from over 70 countries— including Olympic gold medalist Anna Fenninger of Austria and seven-time World Cup winner Alexis Pinturault of France—as they vie for the win in events like downhill, super G, alpine combined, and giant slalom on worldrenowned runs like Birds of Prey and Raptor. Warm up in between rounds with a concert by Glee star Jane Lynch and performances by the internationally acclaimed Momix dance company. Each day wraps with a medal ceremony, followed by fireworks and a light show. If all that talent gives you snow envy, hit one of the public slopes to kick up some powder yourself. vailbeavercreek2015.com FEBRUARY 5–8 SEDONA, ARIZONA

Seek Serenity

Creating an oasis of calm in the red rock canyons of the Arizona desert, the Sedona Yoga Festival invites yogis of all levels to finetune their asanas. Now in its third year, the event welcomes over 100 master presenters, including yogi-to-the-stars Steve Ross and Bhava Ram, the best-selling author of Warrior Pose: How Yoga (Literally) Saved My Life.

The teachers lead meditation and music classes and give instruction in yoga forms ranging from rajabhakti to dharma. Sessions take place in local venues, including Seven Centers Yoga Arts, the Sedona Creative Life Center, and Los Abrigados Resort & Spa. To learn more about healing arts, continued on page 97

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turn your gaze to Heart Center Village and mingle with educators at the nightly natural mocktail happy hour. A portion of proceeds benefits the Give Back Yoga Foundation. sedonayogafestival.com FEBRUARY 6–15 CLEVELAND

Make Yourself at Home If your idea of a good time involves spending hours in the aisles of The Home Depot, you’ll have a blast at the Great Big Home + Garden Show Show. Gather pro tips from celebrity presenters like Matt Muenster, host of the DIY Network shows Bath Crashers and Bathtastic!, and then explore the luxurious model homes or wander the garden showcase before browsing the exhibit halls. With 600 vendors specializing in decks, fences, windows, doors, carpet, hardwood floors, pools, pavement, and more, you’ll have everything you need to turn D.I.Y. dreams into reality. greatbighomeand garden.com

FEBRUARY 26–MARCH 8 PLANT CITY, FLORIDA

Have a Berry Good Time Just 25 miles east of Tampa, the Plant City area is home to more than 10,000 acres of strawberries.

Enjoy the fruits of harvesters’ labor at the Florida Strawberry Festival, a tradition since 1930.

Hit the midway for games and rides before catching a live show by headliners like John Legend,

Reba McEntire, or Hunter Hayes.

And if the fruity scent wafting through the air makes your mouth water, get your fill by visiting the inventive food vendors (strawberry jam burgers, anyone?). If you’re really hungry, enter an eating contest: Sweets lovers inhale strawberry shortcake while the bold chow down on berry-topped spaghetti. Eat up! flstrawberryfestival.com

Helping companies like yours for

40 years

FEBRUARY 20–22 DES MOINES, IOWA

Don Camouflage The largest show in the country for hunters, dog owners, and conservationists, the National Pheasant Fest & Quail Classic draws more than 20,000 visitors to an outdoor enthusiast’s paradise. The festival begins with a bird-dog parade of more than 40 breeds and offers seminars on everything from shooting sports to wildlife-habitat improvement.

Stop by the cooking stage to hear from Tovar Cerulli, author of The Mindful Carnivore: A Vegetarian’s Hunt for Sustenance, or head to the expo, where you can peruse everything from duck calls to ATVs. If the kids are hunting for fun, send ’em to Rudy’s Youth Village, where they can hone their air-rifle, archery, and sling-shot skills. pheasantfest.org

OVERSEAS MANUFACTURING ISN’T AS SCARY AS YOU THINK ITI, an American company headquartered in Houston, has been helping clients manufacture goods in China for 40 years – boosting profits and reducing costs.

ITI has unlocked the mysteries of foreign cultures, languages and trade customs, creating significant manufacturing savings over domestically produced goods – while maintaining or improving delivery expectations.

ITI handles all the logistics such as finding the right factory, negotiating prices, overseeing the tooling and factory production, quality inspections, financing, insurance, shipping, customs clearance and delivery. In fact, you pay nothing until the product is received in your warehouse, inspected and approved.

With full-time ITI employees working in nine established offices in China, ITI can manage your overseas manufacturing – so you can focus on growing your business.

Call today.

888-855-2502 rick.bickett@itimanufacturing.com itimanufacturing.com/southwest Since 1974

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See how ITI can reduce your manufacturing costs.

12/4/14 2:46 PM

Fun!

Ship Shape

All hands on deck for an ocean liner origami lesson.

BY J O H N MO NTROLL

step 1 Valley-fold along the vertical guide.

step 3 Valley-fold the top layer along the vertical guide. Repeat on the back.

step 2 Valley-fold the top layer along the vertical guide. Repeat on the back.

step 4 Valley-fold the top layer along the vertical guide. Repeat on the back.

John is the author of Dollar Bill Origami, Dollar Origami Treasures, and others.

Download his Fun Dollar Origami app for iOS.

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Fun!

step 5 Unfold, leaving the folds from Step 4 in place.

step 10 Turn over.

step 6 Mountain-fold along the dashed guides.

step 11 Valley-fold along the horizontal guide.

step 7 Turn over.

step 12 Valley-fold along the dashed guides.

step 8 Fold and unfold along the dashed guides.

step 13 Mountain-fold along the vertical guides.

Squashfolds

step 9 Squash-fold as shown.

step 14 Turn over.

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step 15 Unfold the top layer as shown.

step 17 Bon voyage!

Above the Fold

Here’s a list of the guides and definitions you’ll need to know for this origami lesson. Now get folding!

FOLD DIRECTION

MOUNTAIN-FOLD

Bend paper this way.

Form a peak.

FOLD AND UNFOLD

Push two corners together until “squashed.”

SQUASH-FOLD

step 16 Valley-fold along the dashed guide. Turn over.

This sets a crease you’ll use later.

VALLEY-FOLD

Make a crevice.

Building a successful business in childcare.

Building a better life and a better community.

Before owning a Kiddie Academy franchise, Katie and Larry Moore were up-and-coming business professionals. Katie brings more than 10 years of experience working for a large payroll corporation while Larry remains a prominent player at the Chicago Board of Trade. As the parents of two children, they struggled to find a satisfactory

daycare in the area. It was during their search that they decided to embark on a lifelong dream of owning a business. The Moores fell in love with Kiddie Academy, as they believe the franchise possesses all of the qualities they were looking for: caring teachers, a fun atmosphere and a strong curriculum.

The Moores revel in their new found sense of purpose in owning a Kiddie Academy franchise. Their children have also seen the perks of their parent’s new business. They’re making lots of new friends and learning essential life skills, all while under the care of their parents!

Knowing their children and community are receiving the best education and child care possible has proved to be the biggest benefit of them all.

Kiddie Academy of Bolingbrook Classroom

F3_FUN_de.indd 101

Katie and Larry Moore Kiddie Academy of Bolingbrook, Illinois

The Moores are so happy with their academy in Bolingbrook, Illinois that they recently signed an agreement to open a second.

Learn about Kiddie Academy at www.FranchiseKA.com or by calling 410-777-5352.

With Kiddie AcA demy, youR dReAm S c AN Be ReALiZ ed.

12/8/14 4:06 PM

Fun!

Good Reads

BY MYLES M E LLOR 1

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typically 9 More vivacious 10 Metaphysical

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poet 39

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11 Rabbit tails 12 “Hungarian

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Easy Crossword A puzzle for starters. Answers on page 109

56

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Across 1 Masters’ game 5 Rams and lambs 10 Internet access 13 14 15 16 17 18 19 21 23 24 25

technology State fi rmly Split in two Focal points Campbell of the Scream movies More under the weather Albatross, symbolically Creator of legal thrillers Horror and mystery writer ___combs Most horrible, in horror Shakespeare’s players

52

53

58

28 Things to brew 29 Dashner trilogy,

The ___ 32 Wolf 35 Well-known Patriot 36 Email-address

ending 37 Yo-Yo Ma’s

instrument 39 “The Star-Spangled

Banner” preposition 40 First names in horror 42 Draped dress 44 Does away with 45 Lee Child hero 48 A New World author, Chaudhuri 49 Jeans feature 50 Romance novelist 54 Stove part 55 Fort Knox block 58 Author Roald 59 With perfection 60 Kid

61 “In ___ of flowers … ” 62 Zola’s The ___ of

Father Mouret 63 Lawn-trimming

tool 64 The fi rst matter,

according to scientists

Down 1 Congressional group

of seven 2 No longer in love

with 3 Jeans inventor 4 Painted on a wall 5 Acupressure

technique 6 Board game 7 Expansion wing

Rhapsodies” composer 15 Takes a glance 20 Michael Connelly character, fi rst name 22 L’___ del Cairo (unfi nished Mozart opera) 24 Commemorative stone 25 Pulpit 26 Charge 27 Alexander II, e.g.

30 The lowest point 31 Eggy drink 32 Extensions 33 Sheltered, in a way 34 Barge load 37 West Indies native 38 With joy 40 Solitary one 41 Less likely 42 Means of detection 43 Sleuth’s shout 45 Ugly mob scenes 46 An author’s concluding words 47 Economic bloc headquartered in Indonesia 48 Stopped lying?

51 Fence piece 52 Old-school pronoun 53 Where Jamal Malik grew up 56 A Deliverance co-star of Burt 57 Bit of humor

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Fun!

Technically Speaking

BY MYLES M E LLO R 1

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13

A puzzle for experts. Answers on page 109 Across 1 5 9 14 15 16 17 20 21 22 23 24 25 32 33 34 35 36 37 38 39 41 42 46 47 48 50 51 54 57

Apple’s pride Apple receiver Ratatouille character Pungent Oxford foundation?

Megan & Liz fan Place to fi x a Mac His, to Henri Miller follower Carpenter’s tool Biofuel source Hit some buttons Ensuring people are on all devices They jingle in jeans Mega Start to tube Brit. river Mouseket ending Manning stat Colorado mountain range One of a “Scarborough Fair” quartet Smart set Compute, as an IBMer perhaps Feels punk Word in some divorce judgments Rural steps Rounders star Say ___ Brilliant with digital devices Seacrest role

9

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Pro fighter End of an Adele title Hardanger or Sogne Blackjack bad ending Approximately

Down 1 TD Ameritrade 2 3 4 5 6 7 8 9 10 11 12 13

promotion subject Hawaii’s ___line Smartphone buys Sen. Biden represented it: Abbr.

Give out ID Boat’s position Pieces moved by Anand Model after Chicken follower Cold War missile Type of year Slip or trip

18 19 23 24 25 26 27 28 29 30 31 36 37 39

Big Apple island NHL ref’s call Proactiv subject Glum NFL job Book reading category George Takei is one Boldness Cartridge colors “David” display Khartoum site Breastplate One with a famous footprint Masterful

40 Popular

41 43 44 45 48 49 50 51 52 53 54 55 56

Dancing with the Stars contestant Clipper’s trio Carpenter’s machine Makes a statute Trendy Wimbledon match It can start with fish and end in bell Computer display Not just surmise Monopoly buys Prefi x with ‘‘glycemic’’ Zebra Keyboard key ___ Annie (singer of “I Cain’t Say No” in Oklahoma!)

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WATCH YOUR BUSINESS TAKE OFF WITH

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Fun!

Sudoku

For more braintraining games from Gareth, visit brainedup.com.

BY GAR E TH MOOR E

Warm-Up 1

8 1 2

9 4

5 3

5 7

Easy 1

3

4 1

9 2

7 6 5

8

7 8 1 3 6 4 3 9 2 8 2 7 5 6 3 5 1 Warm-Up 2

3 9 8 6

9

8

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3

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7 4 6 1

2

1

8 6 4 2

6

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Warm-Up 3

9

2

1

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8 4 9

9

8

2 4 1 3

3 4

8 7 5 2 4 2 8 7 1 2 8 6 9 7 2

Easy 2

7 1 2 3

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2 1 5 6 1 8 2 9 7 1 3 4 5 9 7 3 5 9 6

6 9 5

7 1 9 1 3 5 2

2 7 6 1 4

3

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5 8 6

Easy 3

3

8 2

4

9 6 6 4 2 7 1 8 4 6 4

6

7

2 4 7 6 4

1

2

1 3 6

8

8 2

2 7 9 2

8 7

4 1 5

4

5

1 8 4 9 3

7

106 southwest january 2015

F2_FUN_ek.indd 106

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DANIEL STEIGER

Jewelry

Hard 1

4 7 2

4

9

5

6

3 6 4

5 9

6

7

8

9

1 9

Double Heart Pendant $159

3 8 4

2

2 4

5 2 Prima Ballerina Pendant $169

7 9

Hard 2

8 5 9 6 5 3 2 4 1 2 4 7 7

7 2

1 4 5

6

Marquis Duo Ring $169

8

The Daniel Steiger

VALENTINE’S DAY

6 3 8 3 2

SPECIAL

5

15% OFF ALL JEWELRY

Hard 3

8

9

3 5 5 4 2 7

+S&P

1

2

4 8 7 5 4 8 5

*Valid on all products over $99. *Cannot be used in conjunction with any other offer.

5 8 9 1 2 3

6

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box.

There is only one solution per puzzle.

Answers on page 109

Offer Ends 02/14/15

CALL NOW TOLL FREE 1-877 550 9876 AND QUOTE PROMO CODE

LOVE2015 Or visit our website www.timepiecesusa.com/love Enter promo code at checkout for 15% discount.

F3_FUN_de.indd 107

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MARKETPLACE

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F3_FUN_de.indd 108

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Answers Good Reads G A N G L A M B O G R I O T S

O V E R E C A R E A E N V O I

L E V I V T Z A R P A S E A N

F R E S C O E D Y S C E N T T

K H A H A R R Y O A H A C E S

S H I A T S U H E R E M I T E

H A L M A E N A D I R

Technically Speaking E L L D V N O G A

C N G E A D G

E V E W S T E L A O A R O S E

P E R K I E R I R E M O T E R

D A V O C A O C A R I B A R S

E L O O K S M E L A T E D L Y

D O N N E

S C U T S

L I S Z T

E L L S O R A I L

A L E E N T H E E

T O N S S S L U M

I R A S L S C O U T R I R E F

P I P E E Y O U T H E S E M I

A P P S V N I S E I A T A C O

D E L S A C N E Y N A I L E R

K H E L L I S Y S K L L L E D

A S S I G N U H A L I E Y T E

D O G T A G N E G I S

A L E E

M E N W D O U R A E N A C T S

P E I C I N G I R W I T H I T

E M U L A T E C M A S T S R S

M A S A L A M Y E T I E A D O

I C B M E C Y A N S O A V E R

L E A P S T O R S O N A V E S

E R R Z T S U D A N S H Y P O

2 6 5 3 9 1 4 8 7

3 8 6 4 1 9 2 7 5

5 9 4 8 7 2 1 6 3

7 2 1 5 6 3 8 9 4

8 4 3 9 5 7 6 2 1

6 7 2 1 4 8 5 3 9

1 5 9 2 3 6 7 4 8

2 8 5 3 9 1 6 7 4

6 4 3 8 7 5 1 2 9

9 7 1 2 4 6 3 8 5

1 6 4 9 5 7 8 3 2

5 2 9 6 3 8 7 4 1

7 3 8 4 1 2 9 5 6

5 2 1 8 9 3 6 7 4

3 9 4 7 6 5 8 1 2

8 7 6 1 2 4 3 5 9

1 6 8 5 7 9 2 4 3

2 5 9 4 3 8 7 6 1

4 3 7 6 1 2 9 8 5

C H E E K

M T E A N B U

Sudoku Warm-Up 1

Magnetic Steel Whiteboard Wall Panels Porcelain-Like Steel Surface

8 7 3 1 9 2 5 4 6

2 1 9 6 4 5 3 8 7

6 5 4 3 8 7 1 2 9

5 6 7 4 2 8 9 1 3

Easy 1

9 3 2 5 6 1 4 7 8

4 8 1 9 7 3 2 6 5

3 9 8 2 1 6 7 5 4

1 4 6 7 5 9 8 3 2

7 2 5 8 3 4 6 9 1

6 7 3 4 2 1 8 9 5

8 4 2 3 5 9 6 1 7

4 5 6 2 8 7 1 3 9

7 2 9 6 1 3 5 8 4

1 3 8 5 9 4 7 6 2

Warm-Up 2

WhiteWalls.com 800 624 4154 速

3 8 5 1 4 2 9 7 6

9 6 7 8 3 5 2 4 1

2 1 4 9 7 6 3 5 8

5 9 1 7 6 8 4 2 3

2 7 4 1 9 3 5 8 6

3 8 5 4 7 6 9 2 1

9 2 7 8 1 4 6 5 3

5 8 1 6 2 3 4 7 9

Hard 1

7 6 9 4 1 8 5 2 3

3 4 8 9 6 7 2 5 1

1 5 6 2 8 4 3 9 7

9 7 2 1 3 5 8 4 6

6 9 5 3 7 2 1 8 4

8 1 4 5 9 6 7 3 2

2 3 7 8 4 1 9 6 5

2 9 5 1 6 4 8 7 3

7 1 3 8 5 2 6 4 9

6 8 4 9 7 3 2 5 1

8 3 2 7 4 1 9 6 5

1 5 6 2 3 9 7 8 4

9 4 7 5 8 6 1 3 2

Easy 2

Warm-Up 3

6 9 1 5 8 2 4 3 7

4 2 3 7 5 9 6 1 8 3 2 8 6 9 5 4 1 7

5 6 1 4 2 7 3 9 8

4 7 9 3 1 8 5 2 6

5 3 8 9 6 7 1 4 2

7 6 2 3 4 9 8 1 5

8 5 9 6 2 1 3 7 4

1 4 3 7 5 8 2 6 9

5 6 1 2 8 7 3 4 9

7 9 8 4 3 6 2 5 1

4 3 8 7 2 5 9 1 6

Hard 2

Easy 3

4 1 6 2 3 5 7 9 8

9 1 7 6 8 4 3 5 2 4 5 7 1 8 9 2 6 3

3 1 2 7 6 4 5 9 8

8 9 6 5 2 3 4 1 7

Hard 3

3 4 2 5 9 1 8 6 7

1 3 4 7 6 5 9 8 2

6 8 5 9 1 2 7 3 4

2 7 9 3 4 8 6 1 5

9 1 7 6 5 3 4 2 8

8 2 6 1 7 4 5 9 3

4 5 3 8 2 9 1 7 6

6 4 2 3 5 7 1 9 8

7 8 3 9 4 1 5 2 6

9 1 5 2 8 6 4 3 7

january 2015 southwest 109

F2_FUN_ek.indd 109

12/5/14 10:12 AM

Subscribe to our Digital Edition through iTunes, Kindle, or Google Play.

Reader Service

BUSINESS 77

Dragon Products 877.783.5538 www.dragonproduct.com

i97

ITI Manufacturing 888.855.2502 www.itimanufacturing.com

105

MoveInMedia 800.735.9161 www.moveinmedia.com

i97

NTM 800.248.5360 www.ntmusa.com

COMPUTERS AND COMMUNICATION BC

Asus Computer International 510.739.377 | usa.asus.com

CONSUMER

Read it on your tablet, smartphone, or laptop.

i97

Colsen Keane 704.750.9887 www.ColsenKeane.com

25

Grand Canal Shoppes thegrandcanalshoppes.com

54-55

It’s Just Lunch 800.858.652 www.itsjustlunch.com

79

MacNeil Automotive Products, Ltd. 800.441.6287 www.weathertech.com

21

Michael Phelps Swim Spas MichaelPhelpsSwimSpa.com

30

Minus 5 Ice Bar minus5experience.com

49

Miracle Mile Shops 888.800.8284 www.miraclemileshopslv.com

i97

OEO 800.448.7544 www.oeo.com

94

Offleaseonly.com 855.474.6123 OffleaseOnly.com

41

Paul Frederick 800.247.1417 www.paulfrederick.com/ exclusive

10

Pinto Ranch 800.393.8001 www.pintoranch.com

117

Ronald McDonald House Charities www.rmhc.org

66

Selective Search, Inc. 312.396.1200 www.selectivesearch-inc.com

96

SKM www.skmproducts.com

75, 107 Timepieces International Inc. 877.550.9876 www.timepiecesusa.com/ SWS151 7

UNTUCKit UNTUCKit.com

81

Varidesk 972.538.4224 varidesk.com

EDUCATION 101

Kiddie Academy 410.777.5352 www.FranchiseKA.com

IBC

Trinity University www.trinity.edu/apply

IFC-1

UC San Diego www.ucsd.edu

37

United Association of Veterans in Piping www.UAVIP.org

HEALTH & MEDICAL 17

UTMB Health 800.917.8906 www.utmbhealth.com

110 southwest january 2015

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HOTELS, RESORT, & CONFERENCES 13

Chumash Casino 800.CHUMASH www.chumashcasino.com

19

Hard Rock Hotel and Casino www.hardrockhotel.com/ destinations

20

43

House Of Blues Las Vegas/ Santana houseofblues.com/santana Jeff Dunham at Planet Hollywood 800.745.3000 planethollywoodresort.com

34

Pineapple Hospitality 866.866.7977 staypineapple.com

15

Rio Penn & Teller 702.777.7776 www.riolasvegas.com

69

Starwood Hotels - Aloft alofthotels.com

71

Starwood Hotels - Element elementhotels.com

67

Starwood Hotels - Four Points By Sheraton www.fourpoints.com

51

Station Casinos www.SCLV.com/SWA

27

Stratosphere 702.380.7777 www.stratospherehotel.com

9

Wynn Las Vegas wynnlasvegas.com

RESTAURANTS

i97

i97

K Hovnanian Homes www.khov.com/southwest

Best of Italian 727.466.043 www.bestofitalian.com

4-5

Landry’s 800.552.6379 www.landrysrestaurants.com

i97

Rodizio Grill www.rodiziogrill.com

39

Talk of the Town Restaurant Group 407.295.1030 www.talkofthetown restaurants.com

103

Tilted Kilt www.tiltedkilt.com

TRAVEL 31

Arabian Horse Association of Arizona 480.515.1500 www.scottsdaleshow.com

127

Arizona . The Grand Canyon State 866.236.1510 www.arizonaguide.com

47

Arizona Commerce Authority 866.306.8091 ArizonaKnowHow.com

12

Clear clearme.com

i97

Gatorland 407.855.5496 www.gatorland.com

REAL ESTATE 2-3

Best American Steakhouses 727.466.0433 www.bestamericansteak houses.com

53

Grandover Resort & Conference Center 800.472.6301 www.grandover.com

23

Greater Birmingham CVB 800.458.8085 www.birminghamal.org

96

K1 Speed 888.K1.KARTS www.K1Speed.com

i97

Merlin Group Madame Tussauds 702.862.7800 www.madametussauds.com

29

Scottsdale Convention & Visitor’s Bureau 800.782.1117 www.ExperienceScottsdale.com

12

SuperShuttle 800.BLUEVAN www.supershuttle.com

66

The Parking Spot 312.780.2200 www.theparkingspot.com

11

Visit Phoenix visitphoenix.com

HEALTH RESOLUTIONS 92

BlephEx 800.257.9787 www.BlephEx.com

83

Cancer Treatment Centers of America www.cancercenter.com

93

Center for Regenerative Medicine 305.866.8384 www.arthritisusa.net

87

Home Care Assistance 702.204.1436 www.luvhca.com

89

Hotze Health & Wellness Center 888.504.3063 www.hotzehwc.com

85

The Snoring Center 855 DR SNORE snoringcenter.com

january 2015 southwest 111

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PRODUCTS AND SERVICES

How Can We Help?

LEAVE IT TO ME Helen Lauvao, Customer Service Supervisor Business Select® fare: A1–A15 boarding, maximum Rapid Rewards® Points, Fly By® priority lane access (in select cities), and a free premium drink on day of travel. Cheers!

EarlyBird Check-In®: We’ll automatically check you in, and you can get a better boarding spot. southwest.com/earlybird Click ‘N Save®: Great travel deals in one email to save you time and money. southwest.com/email

THANKS FOR FLYING Tony Roach, Marketing & Loyalty Rapid Rewards®: Any trip, any day. Get unlimited reward seats with no blackout dates.

(All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.) southwest.com/jet

TRAVELING TODAY? Heather Wulfekuhle, Operations Mobile site and check-in: Book a trip, check-in, see your flight status, and get your boarding pass, all in the palm of your hand. mobile.southwest.com

WE CAN DO THAT Estefania Santiago, Customer Support & Services Southwest Vacations®: Build the trip that’s right for you, and cross another destination off your bucket list. southwestvacations.com Hotels & rental cars: Get great low rates on hotel stays and car rentals online.

Plus, earn Rapid Rewards Points. southwest.com

112 SOUTHWEST JANUARY 2015

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WELCOME ABOARD Veronica Tevelde, Flight Attendant Southwest® gift cards: No matter the occasion, a gift card is sure to please. southwest.com/giftcard WiFi & inflight entertainment: Need to stay connected? Use your own device to watch free live television, or surf the Web for a small fee (only available on WiFienabled aircraft).

WE’LL GET IT THERE Shawn Scarberry, Cargo Agent Southwest Cargo : Ship your time-critical cargo where it needs to go with our Relentlessly Reliable® air cargo service. swacargo.com SM

ENJOY THE FLIGHT Michael Boos, Pilot Charters: Customize travel for your corporate meetings, conventions, or special events. southwest.com/charter Group travel: Discounted fares mean the whole gang can come along. southwest.com/groups Corporate travel: A dedicated sales team focused on customized corporate travel solutions. southwest. com/corporatetravel

CAN I COME? Chimi the dog, World Traveler Pet fare: This little guy is too cute to leave at home! Bring your small dogs and cats onboard so they can enjoy a vacation, too. southwest.com/pets

JANUARY 2015 SOUTHWEST

F1_swabob_kt.indd 113

113

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SPOTLIGHT

Don’t Miss a Beat

A popular streaming service boards Southwest flights.

HEAR HEAR!

A specially decorated plane salutes Beats Music.

Life is like one big playlist: You move from one track to the next, finding that perfect beat to get you through the day. Likely, your playlist is much different than your friends’ and family members’—and very different than that of the person sitting next to you on this Southwest flight. Everyone moves to a different beat, which may change based on your activity, your mood, and even your travel experience.

Lucky for you, if you’re flying on one of our WiFi-enabled aircraft, your perfect playlist is just a click away. Southwest recently introduced the Beats Music streaming service to the Inflight Entertainment Portal. Customers accessing Beats Music onboard can hear fresh new artists, as well as top hits, in genres ranging from pop and

country to rock and hip-hop, all handpicked just for you by expert curators.

Off to Las Vegas for your buddy’s bachelor party? Heading to New Orleans for Jazz Fest?

Kicking off a beach vacation with your family?

You’ll find the music to fit your mood. Or use the Sentence feature to create a customized playlist: It makes selections based on your responses to four questions about location, activity, surroundings, and musical preference.

To celebrate how Southwest is taking music to new heights, we introduced the Beats Music– decaled plane to our fleet. Keep your eyes peeled for the headphone-wearing 737, jamming out in a Southwest city near you. —Kevin Kleist

114 SOUTHWEST JANUARY 2015

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We think a reward flight should be just that—a reward. So we don’t black out dates. Points don’t expire.* And our Rapid Rewards® program was named Best Award Seat Availability in the industry. So go ahead and take your seat. You deserve it. Join now by visiting southwest.com/enroll.

Southwest Airlines® is the only U.S. airline with 100% reward seat availability, as reported in the Switchfly Reward Seat Availability Survey, May 8, 2014, at IdeaWorksCompany.com. Benefits apply to points transactions. *Points don’t expire as long as you have flight- or partner-earning activity every 24 months. All Rapid Rewards® rules and regulations apply. ©2014 Southwest Airlines Co.

swa rapid rewards.indd 1

9/26/14 10:38 AM

COMMUNITY OUTREACH

The House that Love Built How Southwest Airlines and Ronald McDonald House Charities keep families connected when they need it most.

SUPPORT SYSTEM

The annual LUV Classic & Party benefits local RMHC chapters.

Southwest Airlines has been known for “LUV” since its first plane took flight.

The Company’s mission has always been focused on the people and communities it serves. So it’s especially fitting that 31 years ago, Southwest began a relationship with the Ronald McDonald House, aka the “House that Love Built.” The mission of Ronald McDonald House Charities is supporting families with children undergoing treatment in hospitals across the globe, and the generosity of Southwest Airlines helps to make this possible.

When I first became vice president and chief operating officer of Ronald McDonald House Charities, I was already a Southwest Customer and fan—the Employees always made me smile when I boarded a plane.

Then I learned more about Southwest Employees’ gift for giving and their heart for RMHC. By volunteering in local Ronald McDonald Houses, Southwest Employees help RMHC families during one of the most difficult times of their lives.

The Southwest family—including everyone from corporate Employees, Flight Attendants, Pilots, Mechanics,

Customer Service Representatives, and Ramp Agents, all the way up to CEO Gary Kelly—gives its time and energy to help us achieve our mission. Over the years, Southwest has developed a deep personal connection to our organization that truly helps families cope better as they face the challenge of a child’s illness.

Beyond the gift of time, Southwest gives generously through the October LUV Classic & Party, one of the largest golf tournaments and fundraisers in Texas, held each year in the Dallas area. Since the Classic’s inception 29 years ago, more than $15 million has been raised to help RMHC keep 8,000 families close to their sick children each night.

RMHC and the original Ronald McDonald House were founded 40 years ago when corporate donors, the medical community, and individuals who wanted to make a difference came together to help others in need.

Southwest and its Employees inspire me in the way they pay tribute every day to our founders and their vision.

Thank you, Southwest, for your unwavering support and partnership!

—Sheila Musolino

116 SOUTHWEST JANUARY 2015

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Thank you for helping make MoMents like this possible!

Since 1983, Southwest Airlines® and its employees have helped provide support #forRMHC families through countless volunteer hours and more than $15 million dollars in donations. Learn more at RMHC.org ©2015 McDonald’s

ronald macdonald house charities.indd 1

12/9/14 8:51 AM

Finally, an e-mail worth reading.

Click ’n SaveŽ e-mails deliver the best fares directly to your inbox so the only thing you have to worry about is deciding where you want your next adventure to be. Start your adventure now at southwest.com/email or by texting your e-mail address to 83793.

swa B click n save.indd 1

7/30/14 9:47 AM

FLIGHT SERVICE

Please abide by public announcements from Flight Attendants concerning electronic devices.

En todos los casos, por favor rígete por los anuncios públicos y las solicitudes de los Sobrecargos con respecto a todos los aparatos electrónicos.

Inflight Entertainment

Flight Service

Permitted Pueden usarse dentro del avión

Permitted

Wifi

Always Permitted

Never Permitted

Siempre puedes usar dispositivos Small portable electronic devices Inflight Entertainmentelectrónicos portátiles y pequeños (PEDs) such as tablets, e-readers, (PEDs) tales como tabletas, lectores and smartphones weighing less than electrónicos y teléfonos inteligentes 2 pounds may be used in AIRPLANE que pesen menos de 2 libras en mode at all times on domestic flights, modo AVIÓN en los vuelos domésunless a Crew Member indicates ticos, excepto si un Miembro de la otherwise. A small PED may be Permitted Wifi Flight Service Tripulación indique lo contrario. held inInflight hand, Entertainment attached to a person, Inflight Entertainment Flight Service Puedes sujetar un PED pequeño or placed in clothing or a seatback en la mano, llevarlo encimo, enla pocket. Devices and accessories ropa o en un bolsillo en el respalmay not block access to the aisle. do delasiento. Los dispositivos y Large PEDs such as laptops weighing Permitted Always Permitted el Wifi must be stowed accesorios nopueden bloquear 2 pounds or more acceso en el pasillo.Smart Los PEDs granunder theWifiseat or in an overhead Movies Phones Permitted Always Permitted des como computadorasportátiles bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, Movies Smart Phones Pacemakers all PEDs must be turned off during taxi, takeoff, and landing at airports Tablets or Smartphones Tablets or E-readers Messaging Movies Smart Phones Pacemakers outside the U.S. and its territories.

E-readers (in (in AIRPLANE Please use headphones for all audio AIRPLANE mode) mode) and video.

Tabletas o lectoTeléfonos Messaging Tablets or E-readers Hearing Aids res electrónicos inteligentes (en modo AVIÓN) (en modo AVIÓN)Flight Inflight Entertainment Service

Movies

Messaging

Smart Phones

Pacemakers

Two-Way Radios

Tablets or E-readers

Hearing Aids

Electronic Cigarettes and Smoking Devices

Laptop Computers

TV

Remote-Controlled Toys

que pesen 2 libras o más deben de

Flight Service debajo del asiento o ser guardados

en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje.

Se recomienda que las computadoras portátiles se guarden en un Always Permitted Never Permitted estuche debajo del asiento.

En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y Never Permitted susPacemakers territorios.

Por favor usa auricuTwo-Way Radios Never Permitted lares para cualquier sonido o video.

Television or AM/FM Radio Receivers

NFL Redzone

Messaging

Tablets or E-readers

TV

Inflight Entertainment

Laptop Computers Laptop Computers

TV

Wifi

Inflight Entertainment

Permitted Inflight Entertainment Computadoras

Wifi

TV

Flight Service

Inflight Entertainment

NFL Redzone

Flight Service

Always Permitted Always Permitted

Laptop Computers

Flight Service

Movies

Smart Phones

Smart Phones Always Permitted

Hearing Aids Radios Two-Way

DVD/CD Players Reproductores de DVD/CD Electronic Cigarettes and Smoking Devices

Digital Cameras Cámaras Electronic Cigarettes and digitales Smoking Devices GPS Receivers Remote-Controlled Toys GPS

NFL Redzone

Wifi

Movies

Permitted Flight Service portátiles

Hearing Aids Laptop Computers

Audio Players Aparatos de Two-Way Radios audio

Permitted Pacemakers

Pacemakers Never Permitted

Never Permitted Flight Service Hand-Held Never Permitted

Electronic Remote-Controlled Toys Games Juegos electrónicos Television or AM/FM Radio Receivers portátiles Always Permitted

Satellite Radio Radio por satélite Electronic Cigarettes and

Smoking Devices Video Camcorders Videocámaras

Bluetooth Devices Remote-Controlled Toys Dispositivos Bluetooth

Permitted

Never Permitted

Two-Way Radios

Two-Way Radios

Television or AM/FM Radio Receivers

NFL Redzone

Never Permitted Electronic nerve stimulators and other implanted medical devices Permitted Always Permitted are also permitted. Dispositivos de Movies Messaging Flight Service estimulación eléctrica de los nervios Tablets or E-readers y otros implantaPacemakers Tablets or E-readers Messagingaparatos médicos Smart Phones Pacemakers Pacemakers Two-Way Radios dos también son permitidos.

Marcapasos

Permitted

Always Permitted

Wifi

Movies

Smart Phones

Flight Service Movies

Smart Phones

Permitted

Tablets or E-readers Always Permitted

Always Permitted TV

Pacemakers

Messaging

Never Permitted Laptop Computers

Never Permitted

Smart Phones

Hearing Aids

Hearing Aids Radios Hearing Aids Two-Way Aparatos para sordos Two-Way Radios

Tablets or E-readers

Electric Shavers Rastrillo Pacemakers eléctrico Electronic Cigarettes and Smoking Devices

Electronic Watches Relojes electrónicos

Electronic Cigarettes and Smoking Devices

Hearing Aids

Never Permitted Nunca pueden usarse dentro del avión

Hearing Aids Never Permitted

Remote-Controlled Toys

Electronic Cigarettes and

NoiseCanceling Two-Way Radios Headphones Auriculares que aislan el ruido

Electronic Cigarettes and Smoking Devices

Devices Laptop Computers Remote-Controlled Toys TV or E-readers Hearing Aids Electronic Cigarettes and Devices capable Tablets of Smoking transmitting Smoking Devices data, unless otherwise noted, are never permitted.

Nunca son permiMessaging Tablets or E-readers Hearing Aids Electronic Cigarettes and Smoking Devices tidos los dispositivos con capacidad TV Laptop Computers Remote-Controlled Toys Television or AM/FM Radio Receivers NFL Redzone Smart Phones Pacemakers Two-Way Radios Two-Way Electronic Television or Remotepara transmitir datos, excepto que Radios (WalkieCigarettes and AM/FM Radio Controlled Toys Laptop Computers Remote-Controlled Toys Pacemakers Two-Way Radios se especifique lo contrario.

Talkies) or Smoking Devices Receivers Juguetes de Scanners Radios Cigarrillos Televisión o Receivers control remoto or AM/FM Radio NFL Redzone Laptop Computers Remote-Controlled ToysTelevision TV emisores/ electrónicos y radios de AM/ TV Laptop Computers Remote-Controlled Toys receptores dispositivos para FM Television or AM/FM Radio Receivers NFL Redzone (walkie-talkies) fumar Tablets or E-readers Hearing Aids Electronic Cigarettes and

Messaging

Hearing Aids

Electronic Cigarettes and Smoking Devices

Television or AM/FM Radio Receivers

Smoking Devices

Television or AM/FM Radio Receivers

NFL Redzone

Television or AM/FM Radio Receivers

NFL Redzone Remote-Controlled Toys

Laptop Computers

Remote-Controlled Toys

DISABILITY ASSISTANCE Southwest Airlines offers assistance to their Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus clientes con discapacidades que lo pidan.

ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing.

Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on southwest.com to report a lost item.

Visita la página de Servicio al Cliente en southwest.com para reportar un Television or AM/FM Radio Receivers objeto perdido.

Always Permitted Pueden usarse en todo momento dentro del avión

Wifi

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros asalten, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (por ejemplo, “defensor de rodillas”, manta portabebés) no pueden sujetarse a cualquier parte de la aeronave.

JANUARY 2015 SOUTHWEST

119

Television or AM/FM Radio Receivers

Television or AM/FM Radio Receivers

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INFLIGHT ENTERTAINMENT PORTAL

Get Connected

Our online Inflight Entertainment Portal allows you to access free content, including games, a flight tracker, and all that southwest.com has to offer. Inflight entertainment options are all accessible from the homepage of the portal.

How to Access Every device is different, but here are the basic steps: 1. Once onboard a WiFi-enabled aircraft, turn on your approved electronic device, and set to airplane mode. WiFi is now available gate-to-gate in the U.S. 2. View available wireless networks, select “Southwest WiFi,” and connect.

3. Launch your Web browser to be directed to the Inflight Entertainment Portal Inflight Entertainment Flight Service (you might need to hit “refresh”), or navigate to southwestwifi.com.

4. A list of supported devices and operating systems is available on the Inflight Entertainment Portal FAQ or on southwest.com.

Wifi

WiFi$

Movies

Wifi

Permitted

Always Permitted

Smart Phones

Pacemakers

• Browse the Web, check e-mail, or update your status on social media.

• In order to provide a top-notch WiFi experience, Inflight Entertainment Flight Service we limit access to certain high-bandwidth applications and websites including Netflix, HBO Go, and VoIP. Movies

Movies

Messaging

TV

NFL Redzone

Messaging

Two-Way Radios

Laptop Computers

Hearing Aids

Always Permitted Hearing Aids

Never Permitted Electronic Cigarettes and Smoking Devices

Smart Phones

Pacemakers

Tablets or E-readers

Hearing Aids

Laptop Computers

TV

Pacemakers

Tablets or E-readers

Permitted

Tablets or E-readers

Two-Way Radios

Remote-Controlled Toys

Two-Way Radios

Television or AM/FM Radio Receivers

Electronic Cigarettes and Smoking Devices

• Choose from a wide selection of popular titles, including recent releases, classics, and children’s films.

• Movies can only be viewed while device is connected to Southwest WiFi. NFL Redzone

Flight Service

Messaging$

Movies

Smart Phones

Hearing Aids

Laptop Computers

Pacemakers

Two-Way Radios

Never Permitted

Movies$

Smart Phones

Never Permitted

• Available all day per device.

• Stay in contact with friends and family like you never left the ground.

• Information about which apps are available can be found on the Inflight Entertainment Portal.

Always Permitted

Tablets or E-readers

TV

Messaging Never Permitted

Permitted

Wifi

Messaging

Always Permitted

Inflight Entertainment

Inflight Entertainment Options Flight Service

Inflight Entertainment

Wifi

Permitted

TV

TV

Laptop Computers

• Enjoy unlimited access to our popular lineup of live channels and on-demand TV episodes for free.

• Compatible device information can be found on the Inflight Entertainment Portal.

Electronic Cigarettes and Smoking Devices

Remote-Controlled Toys

Remote-Controlled Toys

Electronic Cigarettes and NFL Redzone Smoking Devices

Television or AM/FM Radio Receivers

Television or AM/FM Radio Receivers

Remote-Controlled Toys

MORE INFORMATION • Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled.

• Service on flights to/from destinations outside the contiguous U.S. is currently not available for the entire flight.

• Southwest takes great pride in giving you low fares and a comfortable flight, but we are unable to provide technical support.

• Movies and select TV content require a download of the free Onboard Player app available in the Apple App Store or Google Play Store.

NFL Redzone

$

Television or AM/FM Radio Receivers

Pricing information can be found on the Inflight Entertainment Portal.

120 SOUTHWEST JANUARY 2015

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INTERNATIONAL TRAVEL

Customs & Immigration 1

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.”

1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

6 Passport number 7 Country of Residence 8 Countries visited on this

trip prior to U.S. arrival

10 The primary purpose of this trip is business: 11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture:

12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise: (articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.

Date (month/day/year)

CBP Form 6059B (04/14)

for passengers coming from abroad

1 Name(s) Nationality

• Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied.

• Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise.

• Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger.

• If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed.

• For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx

sat.gob.mx

aduanas.gob.mx

U.S. Customs Declaration Form*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters.

• Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country.

• Lines 5 and 6 may be left blank if not using a passport.

• On Line 9, enter WN for Southwest, followed by your specific flight number.

• Please read both sides of the declaration.

• Sign at the “X.”

Mexican Customs Declaration Form

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico.

How to complete this form: • Complete sections 1–6.

• Once completed, sign and date the form.

Liquor $5 • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Canadian Club® Reserve

• • • •

Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream Finlandia® Vodka

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

Last name(s)

PAYMENT OF DUTIES

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country:

Cheers!

Welcome to Mexico

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name

Signature

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

3

Customs Declaration

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land.

Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment).

• The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency.

• Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported.

• In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)



2

This Space For Offical Use Only

Customs Declaration

BEVERAGES

Date of birth

Day

Month

Year

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties.

Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

Mexican Immigration Form

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico.

How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form.

• Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers.

What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs.

• Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined

by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

Beer $5

Wine $5

• Bud Light® • Miller Lite® • Dos Equis® Special Lager • Leinenkugel’s® Snowdrift Vanilla Porter • Fat Tire®

• Coastal Ridge® Chardonnay • Coastal Ridge® Merlot

Complimentary Beverages • • • • • • • • • • • •

Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Tomato Juice Mr & Mrs T® Bloody Mary Mix

• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • LIFT® Coffee* • Decaf Coffee* • Tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Creamer available

Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name.

Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

Recycling

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

JANUARY 2015 SOUTHWEST

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Rapid ® Rewards

The name says it all.

Rapid Rewards offers more ways to earn points to redeem for reward flights and no restrictions to get between you and your favorite destinations. Your points spend like cash, so lower fares require fewer points to fly. Plus, as a Member, you’ll enjoy these benefits: UNLIMITED REWARD SEATS • NO BLACKOUT DATES • POINTS THAT DON’T EXPIRE*

A-List tier benefits

A-List Preferred tier benefits

• Priority boarding • Fly By® Priority Check-in and Security Lane access** • 25% point-earning bonus

Receive all the benefits of A-List, plus: • Higher priority boarding • Free Inflight WiFi (on planes that have Inflight WiFi, of course) • 100% point-earning bonus

Make your points go further.

You can earn rewards faster with the Rapid Rewards Points Center. Buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another—all from one location. Plus, Rapid Rewards Visa Cardmembers earn two points for every dollar spent. Visit southwest.com/pointscenter to get started.

Earn even faster with the Rapid Rewards Credit Card.

PREMIER CARD EXCLUSIVE BENEFITS: • Earn 2 points per $1 spent on Southwest Airlines and AirTran Airways purchases made directly with the airlines.

• Earn 2 points per $1 spent on Rapid Rewards Hotel and Rental Car Partner purchases.

• Earn 1 point per $1 spent on all other purchases.

• Earn 6,000 bonus points after your Cardmember Anniversary.

• Redeem points for International flights, cruises, hotel stays, rental cars, gift cards, and access to exclusive events.

Visit southwest.com/applytoday to learn more.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Airlines Rapid Rewards Visa Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See southwest.com/applytoday for pricing and rewards details.

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Enroll now!

It’s free and easy to join Rapid Rewards!

Sign up now at southwest.com/enroll.

Earn more points when you visit our Partners.

Hotels Receive 600 points per qualifying stay.

Radisson Blu Radisson® Country Inns & Suites By CarlsonSM Park Inn by Radisson Park Plaza®

Park Hyatt® Andaz® Grand Hyatt® Hyatt Regency® Hyatt Place™ HYATT House™

JW Marriott® EDITIONSM Autograph Collection® Renaissance® Hotels Marriott® Hotels & Resorts Courtyard by Marriott® Gaylord Hotels® Marriott Executive Apartments® SpringHill Suites by Marriott® Fairfield Inn and Suites by Marriott® Residence Inn by Marriott® TownePlace Suites by Marriott® Marriott Vacation Club®

Bellagio® ARIA™ Vdara™ MGM Grand® The Signature at MGM Grand® Mandalay Bay® Delano Las Vegas The Mirage® Monte Carlo™ New York-New York® Luxor® Excalibur®

Rental Cars Receive 600 points per qualifying rental.

Aloft® Element® Four Points by Sheraton® Le Meridien® Luxury Collection® Sheraton® St. Regis® W Hotels® Westin®

Wyndham Hotels and Resorts® Wyndham Grand Collection® Wyndham Garden® TRYP by Wyndham™ Wingate® by Wyndham Hawthorn Suites® by Wyndham Ramada®

Days Inn® Super 8® Baymont Inn & Suites® Microtel Inns & Suites®

by Wyndham Howard Johnson® Travelodge® (U.S. Hotels only) Knights Inn®

Earn thousands of points for hotel stays booked through Rocketmiles. Visit rocketmiles.com/southwest.

Home & Lifestyle

Shop & Dine

Earn 12,500 points when you sign up for DISH®.

Visit dish.com/southwest to learn more.

Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com.

Ground Transportation Receive up to 300 points for qualified travel to and from participating airports.

Specialty

Earn points when you sign up for qualified electric service plans in participating states.* Visit southwest.com/energy.

Energy Plus services CT, IL, MA, MD, NJ, NY, OH, and PA.

Earn Rapid Rewards Points for shopping with many of your favorite online retailers! Visit rrshopping.southwest.com to learn more!

Earn points for sharing your opinions with e-Rewards.

Visit e-rewards.com/southwest to join now!

Earn points for reading and responding to marketing messages. Visit e-miles.com/swapartner to get started!

Earn up to 7 points per $1 spent on workplace solutions with Regus. Visit southwest.com/regus to learn more.

Reliant and Everything Energy services TX.

Rapid Rewards Members can earn 1,000 points per order of $29.99 or more.

Visit 1800flowers.com/rapidrewards.

*Points don’t expire as long as you have flight or Partner earning activity every 24 months. Benefits apply to points transactions. **For a complete list of available Fly By locations, visit southwest.com/flyby. All Rapid Rewards rules and regulations apply and can be found at southwest.com/rrterms. ©2015 Southwest Airlines Co.

JANUARY 2015 SOUTHWEST

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12/9/14 10:07 AM

TERMINAL MAPS

International Connections

For departure times and gate numbers, check airport monitors or ask a Gate Agent.

Atlanta (ATL)

Baltimore (BWI)

Chicago (MDW)

Denver (DEN)

Milwaukee (MKE)

Orlando (MCO)

Domestic North Terminal and International Terminal

Main Terminal, between Concourses A and B

Main Terminal

Main Terminal

Main Terminal

Terminal A

DOMESTIC DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourses A and C

Concourse C

Airside 2

INTERNATIONAL DEPARTURES

Concourse C

Concourses A, B, and C

Concourse A

Concourses A and C

Concourse C

Airside 2

INTERNATIONAL ARRIVALS

From Nassau and Oranjestad: Concourse C From other destinations: Concourse F

From Cancún, Montego Bay, and Punta Cana: Concourse E From other destinations: Concourse A, B, or C

Concourse A

Concourse A

International Arrivals Building

From Montego Bay: Airside 1 or 4 From other destinations: Airside 2

Concourse F

For arrivals from Cancún, Montego Bay, and Punta Cana: Concourse E

Main Terminal

Main Terminal

For arrivals from Cancún: Main Terminal

For arrivals from Montego Bay: Airsides 1 and 4

TICKET COUNTERS

RECHECK LOCATION

Connecting to an International Flight • Go directly to the Southwest departure gate.

• Checked bags will be transferred automatically.

• You should not have to leave the secure part of the airport.

Connecting from an International Flight • Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel.

• You will then proceed through customs to clear checked and carryon baggage.

• Customers traveling from some countries go through the customs process before returning to the United States.

• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip.

• Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon baggage, provided they were purchased in duty-free shops and placed in secure, tamper-evident bags.

• Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.

124 SOUTHWEST JANUARY 2015

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Hartsfield–Jackson Atlanta International Airport (ATL) International Terminal Lower Level

Domestic North Terminal

MARTA Station

Baltimore-Washington International Thurgood Marshall Airport (BWI)

Orlando International Airport (MCO)

Lower Level

Level 2

Terminal A Level 3

Main Terminal

Terminal B

International Arrivals International Arrivals

Midway International Airport (MDW) Lower Level

Main Terminal

General Mitchell International Airport (MKE) Main Terminal

Lower Level

Lower Level

Denver International Airport (DEN)

Main Terminal

Level 5

Level 5

Level 6

Lower Level

Legend Southwest Gates and Counters Security Baggage Claim Ticket Counter Concourse designation

Level 5 Level 6

JANUARY 2015 SOUTHWEST

F1_swabob_kt.indd 125

125

12/5/14 3:55 PM

ROUTE MAP

Where We Fly PACIFIC TIME

MOUNTAIN TIME SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

EA

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL

GRAND RAPIDS

FL

MILWAUKEE RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

A C

OMAHA INDIANAPOLIS

DAYTO

DENVER KANSAS CITY

ST. LOUIS LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX)

ONTARIO

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

MEMPHIS LITTLE ROCK

LUBBOCK

TUCSON

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN HOUSTON (HOBBY) SAN ANTONIO

PENSACOLA

NEW ORLEANS

CORPUS CHRISTI

FT.

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCÚN PUERTO VALLARTA*

We Get You There

MEXICO CITY

You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more.

While we fly nationwide, service between some cities/ airports is not offered. Be sure to check our flight schedule. * Service to San José, Costa Rica, begins March 7, 2015. Service to Puerto Vallarta, Mexico, begins June 7, 2015. (Subject to foreign government approval.)

126 SOUTHWEST JANUARY 2015

F3_swabob_kt.indd 126

PA

12/11/14 9:33 AM

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER GRAND RAPIDS

FLINT DETROIT

ILWAUKEE

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

AGO WAY)

AKRON/ CANTON

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

COLUMBUS

DIANAPOLIS

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

DAYTON

RICHMOND NORFOLK/VIRGINIA BEACH

LOUISVILLE

RALEIGH/DURHAM

NASHVILLE

CHARLOTTE

HIS

GREENVILLE-SPARTANBURG

RMINGHAM

PENSACOLA

ATLANTA

PANAMA CITY BEACH

CHARLESTON

JACKSONVILLE

Southwest proudly serves more than 90 destinations. Book your next trip on southwest.com.

ORLANDO

EANS

TAMPA FT. MYERS/NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU

SAN JUAN PUNTA CANA

CANCÚN MONTEGO BAY

Mission San Xavier del Bac Tucson, Arizona The oldest intact European structure in Arizona ARUBA

SAN JOSÉ*

F3_swabob_kt.indd 127

Get the full story at: VisitArizona.com/SW or call 1.877.476.4150

12/11/14 9:33 AM

One Question

Maggie Grace,

who is someone you consider a hero?

On January 9, Maggie Grace returns to the big screen in Taken 3.

PHOTOGRAPHY BY DAVIS FACTOR/CPI SYNDICATION

Jim Hasne, a film professor whom I’m a fan of, likes to say that a hero is someone who carries your dreams for you until you can carry them yourself yourself. By that metric, I have lots of heroes. Sometimes I find them in unexpected places. I recently met a woman with three young children who lost her husband at an early age. She remains one of the most loving people I’ve been around. Somehow she let grief open her instead of allowing it to close her.

128 southwest january 2015

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Discover your Products & Passes: Weslyn Wagner ’14

&

Engineering science major & Tiger wide receiver

Discover. Grow. Become.

www.trinity.edu/apply

Apply Now! Trinity’s regular decision application deadline is February 1.

trinity.indd 1

11/18/14 10:37 AM

Digital Extras

WATCH: JERSEY BOYS

Q&A: WALTER ISAACSON

One of the hottest shows in Vegas provides 2 tickets to Southwest’s monthly star Employee.

More from our interview with the acclaimed biographer

WALKING DISTANCE: WASHINGTON, D.C.

WATCH: SPIEGELAU STOUT

The U Street Corridor offers hip hangouts, live music, and more

SHOP: FOUR MORE Minneapolis must-haves from our local expert, lifestyle blogger Kate Arends Peters

Learn about the glass used for this month’s cocktail

This digital edition of Southwest: The Magazine is sponsored by Pineapple Hospitality

C

M

Y

CM

MY

CY

CMY

K

asus.indd 1

11/26/14 1:23 PM

Spotlight Destination: The Estates at Blackstone, El Dorado Hills, CA

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11/19/14 2:53 PM

Phoenix, AZ Dallas-Fort Worth, TX

Northern California

Florida

Southern California

Northern California

Southern California

PRICED FROM THE

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$300s - $1 MILLIONS

UPPER $100s - MID $300s

888-431-0309

888-432-1486

Dallas-Fort Worth, Texas

Florida

PRICED FROM THE

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MID $200s - $800s

MID $100s - $1 MILLIONS

877-454-6833

877-669-5468

Looking for a new home, but unsure where to start? Contact our friendly Community Information Specialists at the numbers listed above.

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