February 2015

SOUTHWEST THE MAGAZINE FEBRUARY 2015

How the Bard Saved a City

Sam White launches an against-all-odds campaign to transform Detroit with Shakespeare.

FEBRUARY 2015

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Defining the Future of the Public Research University

UC San Diego Community Through Communication Communication is integral to understanding society and connecting citizens of the world. At UC San Diego, our stellar faculty—including Pulitzer Prize and MacArthur “genius grant” winners— conduct significant research on how and why we communicate. The university fosters studies that cut across boundaries to question culture, change behavior and discover language that can impact and influence society.

Richard C. Atkinson Hall is the site of collaborative research in sensors, devices, communications, information technologies and digital arts. It is the headquarters for the Qualcomm Institute at UC San Diego.

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Rae Armantrout, M.A.

James Fowler, Ph.D.

Gerald Mackie, Ph.D.

Carol Padden, Ph.D.

Confronting Crises Through Verse

Tracking People and Behavior

Pulitzer Prize winner Rae Armantrout, M.A., pushes the English language in new directions and asks tough questions of our culture through her poetry. The poems in her book Money Shot, a response to the global financial crisis, were praised by Publishers Weekly as “among the most relevant poems now being written.”

James Fowler, Ph.D., is a professor of medical genetics and political science. National media have featured Fowler’s studies regarding social networks, real-world connections and behavior, placing him in the pop culture limelight.

Challenging Norms to Change Behavior Can people change their ways? Yes. But don’t bother preaching or outlawing. Neither will work for long. Gerald Mackie, Ph.D., says that when it comes to harmful social practices, you must empower a community to change its norms by integrating new policies into existing culture.

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Discovering Language Formation Dean of Social Sciences and communication department professor Carol Padden, Ph.D., a MacArthur Foundation “genius grant” recipient, is studying a village in southern Israel to shed light on the forces that drive the formation of language.

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February 2015

52

All the City’s a Stage

To revitalize her hometown, Sam White embarked on an improbable quest to bring Shakespeare to the far reaches of Detroit.

by Drew Philp

Morgan Breon as Ariel from The Tempest at Detroit’s Belle Isle Conservatory

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CONTENTS February 2015

37

48

Gary’s Greeting Saludos de Gary You Made Our Day Our Star Rapid Rewards Freedom Story 28 From the Editor 30 Feedback 32 Contributors 16 18 20 24 26

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Play 101 Agenda 108 Fun! 118 Products and Services 120 Spotlight 122 Community Outreach 123 Flight Service 124 Inflight Entertainment Portal 125 International Travel 125 Beverages 126 Rapid Rewards 128 Terminal Maps 130 Route Map 132 One Question BC Digtial Extras

37 38 40 42

Shop Downtime Drink Sleep

Work 45 46 48 50

Number Takeaway Insight Pick-Me-Up

Features 52 All the City’s a Stage 68 Your Adventure In Phoenix/Scottsdale 81 promotional series: Focus on Education 88 promotional series: A Season for Healthy Change

OUR COVER Sam White, costumed as Shakespeare, in downtown Detroit Photography by Chris Crisman

ILLUSTRATION BY KAROLIS STRAUTNIEKAS - FOLIO ART; PHOTOGRAPHY BY KELSEY McCLELLAN (JENI BRITTON BAUER), COURTESY OF HOT AIR EXPEDITIONS

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February 2015 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda art director Emily Kimbro senior editor Alison Miller digital managing editor Melanie J. Clancy associate editor JK Nickell assistant art directors Desiree Espada Kim Thwaits assistant editors Gabbi Chee Austin W. G. Morton special projects editor Ben Marshall project designer Meagan Roach editorial intern Carley Meiners contributors Alessandra Bulow, Chris Crisman, John Jantsch, Brian Keagy, Stirling Kelso, Drew Philp, J Rentilly, Adam Voorhes web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com.

SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Craig Waller chief operating officer & chief financial officer Leigh Ann Klee

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GARY’S GREETING

Our People Take It to Heart!

42 consecutive years of profitability; we’ve never had layoffs or involuntary furloughs; and for the past 20 years, we’ve been a mainstay on Fortune magazine’s list of the most admired companies in the world. I mention those accolades not to brag but to point out that our People made them happen. None of those accomplishments would be possible if we didn’t have the absolute best People in the business pouring their heart and soul into their jobs.

Last year we undertook the daunting task of updating our brand by

introducing a bold, new look. You’ll notice a heart at its center—fitting for a Company whose core values have revolved around LUV for more than 43 years. Our People have a true passion for serving others, and we wanted to capture that spirit by placing our heart front and center for the world to see.

The People-centric Culture at Southwest is one of our most valuable, cherished assets. We are a Family, and it is deeply important to us to take care of each other so that all 46,000-plus of our Employees can take great care of you! We consider our Customers guests in our home, and I sincerely hope you experience that sense of hospitality when you travel with us.

Our collective heart still beats as strongly as it did when we first took to the skies so many years ago. And that is solely because of the warmth, the compassion, and, of course, the smiles of our People. The beautiful heart in our logo is a daily reminder of our commitment to remain grounded in our core values, even as we set our sights on the future. So thanks for being our guest today and for allowing us to share our heart and our “home” with you. And Happy Valentine’s Day from the LUV airline!

Gary Kelly Chairman, President, and CEO Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

What sets one airline apart from another? For that matter, what sets any business apart from another?

It’s easy to point to differences in products, prices, policies, procedures, strategies, or tactics. But if you drill down to the single most important difference, it’s People. Herb Kelleher, the Cofounder and Chairman Emeritus of Southwest Airlines (and my personal mentor), famously said, “The business of business is People,” and I couldn’t agree more.

Southwest has a track record unlike any other airline. We’ve had

16 SOUTHWEST FEBRUARY 2015

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SALUDOS DE GARY

¿Qué distingue a una aerolínea de otra? De hecho, ¿qué distingue a un negocio de otro? Lo más fácil es referirse a las diferencias en los productos, precios, políticas, procedimientos, estrategias o tácticas. Pero si seguimos profundizando hasta encontrar la diferencia más significativa, veremos que la clave está en su Gente. Herb Kelleher, Cofundador y Presidente Emérito del Consejo de Southwest Airlines, (y mi mentor personal), dijo una frase famosa: “El negocio de los negocios es la Gente”, y estoy cien por ciento de acuerdo con él.

La trayectoria de Southwest es diferente a la de cualquier otra aerolínea.

Durante 42 años consecutivos nuestra compañía ha sido rentable, nunca hemos tenido suspensiones temporales o despidos involuntarios y hemos sido uno de los pilares en la lista de las empresas más admiradas del mundo, según la revista Fortune. No menciono estos logros para alardear, sino para resaltar que son obra de nuestra Gente. Ninguno de estos éxitos hubiera sido posible si no contáramos con la Gente más extraordinaria de toda la industria, que ponen cada día su corazón y su alma en el trabajo que hacen.

El año pasado asumimos la ardua tarea de renovar nuestra marca con un look nuevo y atractivo. Habrán notado

el corazón que aparece en el centro, símbolo digno de una Compañía cuyos valores esenciales han girado en torno al amor, nuestro LUV, por más de 43 años. Nuestra Gente siente verdadera pasión por servir a los demás, y al poner el corazón al frente y en el centro, queremos transmitir ese espíritu, para que todo el mundo lo vea.

Nuestra Cultura Corporativa, enfocada en la Gente, constituye uno de nuestros activos más valiosos y preciados. ¡Somos una Familia, y para nosotros es muy importante cuidarnos los unos a los otros, de modo que los más de 46,000 Empleados de la Compañía puedan atenderle lo mejor posible! Consideramos a nuestros Clientes como invitados a nuestra casa y espero sinceramente que puedan experimentar esa hospitalidad cuando viajen con nosotros.

Nuestro corazón colectivo sigue latiendo tan fuerte como el primer día que remontamos el cielo, hace ya años. Y esto es posible gracias únicamente a la calidez, compasión y, desde luego, las sonrisas de nuestra Gente.

El hermoso corazón de nuestro logo nos recuerda cada día el compromiso que tenemos de ser fieles a nuestros valores esenciales, incluso mientras ponemos nuestra mira en el futuro. Les doy las gracias por ser nuestros invitados hoy y por permitirnos compartir con ustedes nuestro corazón y nuestra “casa”. ¡La aerolínea del amor, LUV, les desea feliz Día de San Valentín!

Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

¡Nuestra Gente trabaja de Corazón!

18 SOUTHWEST FEBRUARY 2015

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YOU MADE OUR DAY

Every month, Southwest Airlines gets thousands of compliments from Customers telling stories of over-the-top acts of Employee kindness.

Want to share yours? Visit southwest.com/contact-us.

HANDLED WITH CARE

Dear Southwest, My 8-year-old flies as an unaccompanied minor a few times a year to visit his father in Virginia, but this past weekend he was having a particularly rough time leaving. I’m nine months pregnant, and he was sad to miss the birth of his sister. After my son got on the plane, I received a message from a number I didn’t recognize. It was a picture of my son sitting in the cockpit of the plane, wearing the captain’s hat, and a text that said, “Hi mom...

Captain Lebert let me fly!” I just wanted to let you know how special this picture is and that you have some pretty amazing people working for you.

Please make sure Scott Lebert knows how much this small gesture meant to us!—Jessica Laplant

20 SOUTHWEST FEBRUARY 2015

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On my recent flight to Florida, I accidentally dropped a prayer card for my deceased husband. I received the card in the mail last week because your flight attendant Yola Rojna was kind enough to go out of her way when she found it in the cabin after the flight. All she could see on the prayer card was my husband’s name and the name of the funeral home—she had to look up where in the country the funeral home was and get the address. She then took the trouble to write a note to the funeral home, asking them to return the card to me if possible. As I said, I received the card, and would like you to let Yola know that her sweet and thoughtful effort was not only successful but also very much appreciated.

She must be a great asset to your company. Please commend her actions on my behalf. —Kyle Schebler COMFORTING COMPANION

I was flying for business, and flights at Phoenix Sky Harbor International Airport were behind schedule due to bad weather out of Minneapolis.

Our connecting flight was held for us, but while on my way to that plane I received a phone call notifying me that my father had passed away. I was able to locate a flight home on a different carrier, but my luggage had been transferred to my original connecting plane. I needed it to return home, so ILLUSTRATION BY JINGYAO GUO

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the gate attendant tried to find someone to help me. Within minutes, Kurtis Cureton, a Southwest ramp supervisor, walked through the tarmac gate door with my luggage. He could tell I was distraught and proceeded to take me and my luggage across the airport. He accompanied me through the security checkpoint and brought me directly to my new gate. Then, to my shock, he proceeded to pay my baggage fee at

the desk. I had no cash to return to him or tip him as I was traveling with only credit cards. Kurtis went above and beyond and renewed once again my faith that there are kind and compassionate people. And he made the cold and lonely feeling of being so far away from home when I received this news a bit more bearable. I hope I am able to pay it forward to someone else in need down the road. —Heidi Eberle

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SEARCH AND RESCUE

My son left his blankie onboard a flight from San Diego to Kansas City.

When we got home and discovered the loss, we were distraught. You see, my son has a mitochondrial disorder, and he has had this blanket since the day he was born. It has been with him through multiple surgeries, hospitalizations, and tests. We filed an official lost item report, but I wanted to take it further, so I turned to social media to ask for help. A friend knew a Southwest employee in Tampa named Chris Hayes. She immediately contacted him to ask for help, and help he did. He personally contacted gates in Kansas City, Nashville, and Tampa and found that the plane we had been on was headed to Flint. He asked for people to look, and when they didn’t find the blanket he gave us a phone number for Kansas City International Airport. The gate agents there found our blanket less than 24 hours after we lost it. I credit the help we received from Chris for helping expedite this situation. Southwest Airlines is one of my favorites for many reasons, but Chris gave me (and my son) the biggest reason to sing your praises. Thank you, Southwest and Chris. You will probably never know what this meant to us!

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I was extremely impressed with Frances Goldstraw at the Baltimore/ Washington Customer Service counter. I’m a business traveler and had to transport several bulky and heavy items given to me last-minute as I was heading to the airport. Frances helped me check the heavier items, but I still had some poorly wrapped, oversize circuit boards I planned to carry on.

I asked if there was somewhere in the airport I could wrap them better.

She said no but then took it upon herself to improvise with garment bags and packing tape. It made for a much more enjoyable flight and, more importantly, the circuit boards arrived undamaged. —David Petticord

1/14/15 9:08 AM

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OUR STAR Systemwide Senior Field Technician, St. Louis

Maurice Alexander

To thank Maurice for his work and dedication, Jersey Boys is proud to give him two tickets to see the show in Las Vegas.

Congratulations, Maurice!

24 SOUTHWEST FEBRUARY 2015

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If it’s broken, Maurice Alexander can fix it. As a Systemwide Senior Field Technician in St. Louis, Maurice spends his days keeping our airport terminals in full working order.

Maurice’s journey with Southwest Airlines began in 1997 when, with a little nudge from his wife, Rosalind, he decided to give up being a selfemployed general contractor to apply for a job at the LUV airline. “It was the best move of my life,” he says. “I don’t just love a part of the job—I love the entire job, and I enjoy the Southwest spirit.”

Maurice not only applies his handyman skills to the airport terminal he is responsible for maintaining but also volunteers alongside his Southwest Coworkers to rebuild homes in his community. He has been known to help a Coworker (or two) with their home improvement projects as well.

But his generosity doesn’t stop there. For the past 12 years, on the second Saturday of every month, Maurice has fixed up old cars to donate to less-fortunate families in St. Louis through his church’s auto ministry. “It’s a delight to give back to my community and to see others giving back as well,” he says. “I have a purpose to serve, and I enjoy serving.”

Maurice counts every day as a blessing since beating colon cancer in 1999. He remembers waking up from surgery and seeing several of his Southwest Coworkers in his hospital room.

“It made me realize that the battle was not just mine,” Maurice says. “I had my own family, my church family, and my Southwest Family all pulling for me.”

When he’s not focused on fixing things and helping others, Maurice enjoys swing dancing with his wife, roller-skating, and spending time with his four grown sons. “My boys thank Southwest for the freedom the Company has given them to explore the country,” he says.

Thank you, Maurice, for putting others first with your Servant’s Heart. You are an inspiration to all and a shining star in the Southwest Family.

—Cindy Villafranca PHOTOGRAPHY BY WESLEY LAW

1/7/15 3:57 PM

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RAPID REWARDS FREEDOM STORY Director of Sales, Veracity, Huntington Beach, California

Mathew Jenkins As a Southwest Airlines A-List Rapid Rewards Member, Mathew Jenkins knows all about the LUV airline. In his business travels as director of sales for Veracity, a video-surveillance technology firm, he enjoys the airline’s amazing Customer Service, availability of flights, and Frequent Flyer program. “I travel with a lot of demo equipment, and not having to pay to check my case saves Veracity thousands of dollars,” he says. But it’s Southwest’s open seating policy that’s had the biggest impact on his life to date.

In September 2013, Mathew was waiting to board a flight home to Los Angeles from Chicago when he saw a beautiful woman. “We made eye contact and smiled at each other,” Mathew says.

Much to his surprise, she proceeded to sit next to him on the plane.

Her name was Kristen, and she was a freelance makeup artist from Rochester, New York. The two chatted for the entire flight. “It was like we were old friends,” Mathew says. “After hours of talking, we arrived in Los Angeles and decided we would go on a date the following day.”

Like a real-life romantic comedy, Mathew and Kristen fell for each other and spent nearly a year flying Southwest between coasts. “Thanks to Southwest’s convenient schedule and easy-to-use Rapid Rewards Award Seats, Kristen and I were able to grow our relationship.”

Last June, the cross-country treks ended as Kristen and her two children moved to California to be with Mathew and his three children. “By way of introducing us, Southwest has created a modern-day Brady Bunch,” Mathew says. “Thank you for your open seating policy. Southwest is truly all about the LUV.” Mathew and Kristen are now planning their June wedding.

Thank you, Mathew, for giving Southwest your LUV for more than five years. We’re ecstatic that we played a part in bringing you and Kristen together. —Millie Millie Richter Tidwell

26 SOUTHWEST FEBRUARY 2015

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from the editor Meet Sam White, Detroit’s leading lady.

Dear Reader, “Opportunity is missed by most people,” Thomas Edison said, “because it is dressed in overalls and looks like work.”

I don’t know a better description of Detroit. People can argue all they want about whether the city is making a comeback. Meanwhile, a few are leasing some of the cheapest urban office space in the country.

Then there’s 26-year-old Andy Didorosi. He purchased a fleet of buses for two grand apiece and started his own transit company. Dan Gilbert, founder of Quicken Loans, bought up nearly 3 million square feet of inexpensive real estate. Alicia George opened Motor City Java and Tea House, and a cluster of businesses joined her neighborhood. A group of smart people moved into a former automotive research lab, hired Swiss watchmakers to teach them how to make fine timepieces, and launched Shinola.

The company manufactures the coolest watches made in America.

Don’t call this a renaissance. Friends in Detroit tell me they’re sick of the word.

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Besides, this is something else. Detroit may be the single best place in the country where a wild idea can have a chance.

I can think of several crazy-successful startups, such as AutoBike, whose bicycles shift gears automatically; or Chalkfly, a website that sells school supplies and donates 5 percent of each purchase to teachers; or the Ocelot Print Shop, where artists and regular folks can do their own printing. Another bold idea: galvanizing the city with Shakespeare (see page 52).

But that’s the thing about Detroit.

Yeah, it has amazing shops and restaurants and a rebounding auto industry. It also has a great many empty buildings.

Most of us would want to keep out. Only a few think how to fill them.

Detroiters are right. This is no renaissance. It’s something dressed in overalls and looking like work.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

THIS MONTH’S DIGITAL EX TR AS VIDEOS Watch the characters come to life as they leave the stage and perform in Detroit’s most inspiring locales.

SLIDESHOW When we sent photographer Chris Crisman to Detroit, he came back with so many brilliant shots we couldn’t print them all. See the rest.

/ Download our

digital edition at southwestmag.com, or find us in your app store.

PHOTOGRAPHY BY CHRIS CRISMAN

1/7/15 4:43 PM

P I C K A N Y C A R D, YO U W I N !

H I T A N Y H A R D R O C K C A S I N O. . . A N D YO U ’ R E G O N N A E AT, D R I N K A N D P L AY L I K E A R O C K S TA R .

A F T E R A L L , F E E L I N G L I K E A R O C K I C O N I S N ’ T A LWAY S A B O U T K N OW I N G H OW TO P L AY A N A X E .

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feedback

Talk to Us Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204. For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at southwest.com.

facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag letters@southwestmag.com

A GLASS HALF FULL

While reading “D.I.Why?” (December 2014), I couldn’t help but smile and chuckle at the author’s attempts to knit a scarf.

His statement that his “mind settled into a relaxed, meditative state” and that the “meditation-like state triggered by repetitive processes may decrease depression and anxiety” was spot-on. While deployed to New Kabul Compound in Afghanistan last year, a small group of us gathered weekly to knit, and that became the one thing I looked forward to every week.

The camaraderie that developed between us spanned ages, abilities, job functions, units, and genders. Thank you for highlighting why making things outweighs the price of anything you can purchase in a store. And thank you for your strong support of the military! We appreciate it!

Maj. Dannielle Carroll FORT KNOX, KENTUCKY

/Meditation that produces a gift! Thanks for your service, Maj. Carroll.

FOND FARMERS

I couldn’t believe the reference to Rusty and Sue Nuffer and their awesome farm on the “Eat” page in your December issue.

When we lived in Little Rock, we purchased our vegetables from Rusty and Sue at the Little Rock Farmers’ Market.

We moved to Memphis five years ago, but seeing your article made me smile and remember that great city and its people.

MOUNTAIN MAJESTY

Maddie Strange MEMPHIS, TENNESSEE

/Nothing’s better than food from people you know. It pays to be kind to farmers.

TEACHABLE MOMENT

I’m a teacher at a Montessori school in Seattle, and I came across your article about what makes a good leader (“Aristotle’s Book of Love”) in the September issue. At school, we’re working on that very topic with the sixth- through eighthgraders, as they are the student leaders for the littles. I presented the article to the class, and the students brainstormed ways to be great role models. Thank you for inspiring these young adults to “spread their wings” as good leaders!

Jennifer Clarke SURPRISE, ARIZONA

/It’s never too early for Aristotle! We hope they conquer the world with love.

As so many people travel today I think back to exactly one year ago—heading out to Colorado for an amazing start to 2014. Anyone headed somewhere great today?! Praying for safe travels for everyone. #southwestmag @kerryhousley

PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINES)

Dear Editor,

Here’s a grapefruit-based “Old Fashioned,” which I concocted! #southwestmag @jarcadeparade

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1/7/15 9:28 AM

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contributors

Meet the people behind this issue.

Chris Crisman PHOTOGRAPHER, PHILADELPHIA @CRISMANPHOTO

All the City’s a Stage / p. 52

WRITER, DETROIT @DREWPHILP

All the City’s a Stage / p. 52

Drew, a theater critic for the Detroit Metro Times, chronicles one woman’s journey to rejuvenate Detroit with Shakespeare. The cultural havens he frequents in the city: “Trinosophes in Eastern Market is my favorite spot for coffee. They serve local food and host a free gallery of renowned art shows on a rotating basis. In the evenings they feature live jazz, world, and experimental music. On the west side, MBAD’s African Bead Museum is an excellent outdoor art exhibit.”

John Jantsch WRITER, KANSAS CITY, MISSOURI @DUCTTAPE

Work Insight / p. 48

Listen to John’s award-winning podcast at ducttape marketing.com.

John explores how to get ahead through strategic innovations. Where he finds inspiration in Kansas City: “Few places deliver idea-bending stimulation better than the Kemper Museum of Contemporary Art. Every exhibit is packed with outside-the-lines thinking.”

PHOTOGRAPHY COURTESY OF DREW PHILP, CHRIS CRISMAN, AND JOHN JANTSCH

Drew Philp

Chris married into a Detroit family and was familiar with many of the cover story’s shoot locations, but he was eager to tackle the city on his own. “My wife, Juliana, was raised just outside of Detroit and was heavily influenced by the city. I’ve visited her family many times, and the Belle Isle Conservatory always struck me. I remember thinking, This would be an amazing place for a photo shoot.”

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PLAY Shop

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Giant Cashews / krema nuts It’s one of the oldest nut companies in America. The cashews are ginormous, and the people are the friendliest you’ll ever meet. $17; krema.com

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Jeni Britton Bauer shares her favorite local finds.

february 2015 southwest 37

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12/31/14 3:12 PM

PLAY Downtime What kind of research has been conducted on the health benefits of vacations? “The Framingham Heart Study determined that men at risk for cardiovascular disease who skipped vacations over a nine-year span were 30 percent more likely to suffer heart attacks than individuals who took a week off each year. A more recent Nielsen study suggests that Americans who take regular vacations are happier, healthier, and more satisfied with their jobs and relationships than those who take no time off.”

How do I manage the stress of actually being out of the office? “If it stresses you out to be completely unplugged, let the office know that you’ll check email once a day while you’re away. Usually after several days, you’ll notice that the volume of email drops, and then you can relax.”

Time Out

When it comes to relieving stress, the prescription is simple: Take a vacation.

38 southwest february 2015

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Why is it important to keep my stress levels in check? “Chronic stress can have very real consequences,” says Dr. Leigh Vinocur, a board-certified ER physician and the “vacation doctor” for Diamond Resorts International®. “It causes your body to release hormones like cortisol and adrenaline, which take a toll on your blood pressure and heart, and it can cause anxiety and depression.

Fortunately, there are lots of ways to manage stress, using your paid time off being one of them.”

What if I don’t have time?

“Break it up. Schedule things that are shorter and more manageable for you, and then you can power through work knowing you have another trip coming up. That cycle of ‘staying vacationed’ keeps you recharged and motivated. Vacations aren’t just a luxury: They’re vital for your health and for fostering your well-being.”

Visit diamondresorts. com/vacationdoctor for more reasons to take advantage of your vacation time in 2015.

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PLAY Drink

ORDE R TH IS

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Make cinnamon syrup by simmering 1 part demerara sugar with 1 part water and a cinnamon stick.

Strain, and then cool.

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STYLING BY ROBIN FINLAY

MAKE IT ↑

The Brazilian rum cachaça typically greets Americans in the lime-tinged caipirinha, but at Backbar in Boston it pairs with an unlikely companion: Cardamaro, an Italian, wine-based digestif infused with warm spices.

They’re bound by citrus and cinnamon, and a dash of Tabasco waves a welcome flag. “The idea is to give people something familiar while also delivering something new,” says bar manager Melinda Maddox. “It’s a little trickery that helps the mind accept what’s happening in the mouth.”

Backbar shares a kitchen with Journeyman restaurant. Pair your cocktail with an order of pork buns.

PHOTOGRAPHY BY ADAM VOORHES

1/12/15 10:50 AM

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PLAY Sleep

The Ludlow In the handsome lobby lounge, order a Muddy Water, made with cumin-tinged rye, cinnamon, and a kiss of absinthe.

Thanks to artful interiors and a touch of grit, this 184-room jewel in Manhattan’s booming Lower East Side speaks to the neighborhood’s rich history, from its immigrant roots to punk rock’s heyday in the late ’70s. Then again, the hotel’s hip, contemporary design— including marble mosaic floors, a glass-and-steel entryway, and furnishings handpicked by hotelier Sean MacPherson—firmly anchors it among the upper echelons of 21st-century hotels. Below, we dissect its Skybox Loft. $195; ludlowhotel.com

DECOR → No detail was overlooked: Hardwood floors are topped with silk rugs, and Moroccan pendant lamps hang from the ceiling.

VIEW → Oversize windows look out on iconic New York landmarks, from the Williamsburg Bridge to the Lower Manhattan skyline.

MINIBAR → It’s stocked with locally sourced snacks, such as Sigmund’s Pretzels and sweets from Economy Candy.

PHOTOGRAPHY COURTESY OF THE LUDLOW HOTEL/ANNIE SCHLECHTER

ROOM SERVICE ↓ Cocoon in the Parisian bathrobe, and order in: The menu includes smoked salmon, prosciutto, and champagne.

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1/9/15 12:13 PM

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10/29/14 11:00 AM

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12/23/14 9:52 AM

WORK Number

Desk plants boost productivity by

15% Many of us have cleared our desks of adornments in the name of distraction-free efficiency. But in our quest to decrease clutter, we may be overlooking an advantage. Through a series of experiments, a team of researchers working in the U.K. and the Netherlands found that employees with greenery in view reported higher levels of concentration and workplace satisfaction. They also performed tasks faster and more accurately than their colleagues in plant-free environments. And you thought beanbag chairs were the root of creativity.

PHOTOGRAPHY BY GALERIES/OFFSET

LET IT GROW Peppermint makes an ideal desk plant: Research shows its invigorating scent increases alertness.

If you lack a green thumb, pick up a snake plant, which requires minimal watering and acts as a natural air purifier. february 2015 southwest 45

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1/8/15 4:39 PM

WORK Takeaway

Ann Miura-Ko

For this venture capitalist, every detail deserves A+ effort.

Even when I was a little kid doing homework, my father would ask, “Was that a world-class effort?”

It’s been a guiding principle for me. In college, I had a job doing paperwork for the dean of engineering. After my first day, my dad called and asked, “Did you do a world-class job?” to which I replied, “It’s not that kind of work.” He said, “Just the same: Do a world-class job.” The next day, I stood in front of the copy machine, trying to figure out how to do a world-class job with something so simple, and then I just started doing it—making the fastest, clearest copies, printing labels, creating a new filing system. I’ve learned that it’s often little details that lead to big opportunities. It’s giving attention to even the tiniest aspects of your work that separates you from everyone else who can do a “good enough” job.

OUT TAKES VISIONARY FORMUL A Don’t shoot for today’s trends; shoot for what the world needs tomorrow, and then combine that thinking with a legendary work ethic.

BASIC INSTINCT The tech world moves so quickly; today’s research might be obsolete tomorrow. At Floodgate, many of our investment decisions come down to what does our gut say?

TR AVEL MUST-HAVES I love taking portraits of people I meet, so I take my new Sony a7S camera with me everywhere. But I also have to have my ChapStick.

PHOTOGRAPHY BY MARIA DEL RIO

Ann Miura-Ko is a co–founding partner of Floodgate, whose portfolio companies include Lyft and Refinery29.

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12/31/14 3:15 PM

SOMEWHERE ALONG THE WAY

VEGAS LOST ITS WAY.

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A POOL CHAIR BECAME A PRIVILEGE. THE CITY FILLED UP WITH HUNDRED-DOLLAR HAMBURGERS, $3,000-DOLLAR PURSES

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WORK Insight

John Jantsch is a marketing consultant, speaker, author of Duct Tape Marketing, and founder of the Duct Tape Marketing Consultant Network.

Job One: Innovation

No matter where you work, the secret to getting ahead has more to do with strategy than tactics.

If you want to put your career in hyperdrive, pay attention to the part of your job that may not show up in black and white on your job description: innovation.

That’s the ability to think about your role strategically.

When the head of shipping for a former client of mine stepped back from his daily tasks and projects to think strategically about his job, he realized he could improve the timeliness of shipments if he had other

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departments give him notice long before they reached him. His innovation not only dramatically improved customer satisfaction; it did wonders for his bonus.

Most of us spend our time on projects, completing tasks. Strategy, on the other hand, is about achieving a vision. You might think that strategic thinking is limited to a CEO or owner. But here’s what I know: Strategy is key for both ends of the corporate ladder. If you’re a frontline manager,

you should question everything you’re asked to do and encourage and reward those you manage for doing the same. Routinely ask, “How can we do this task better?

How can we document and refine this process? How can we rotate others through this department to give it a new set of eyes?”

A strategic employee looks for every opportunity to innovate.

She becomes known as an expert inside her organization, and she volunteers on every possible strategic project—even when it seems unrelated to her specific job. That head of shipping? He discovered how to speed up the assembly and delivery of orders by joining a customer-service task force that revealed customers were unhappy with the timeliness of orders.

While your job description may be filled with tasks and projects, your primary mission is to help your organization achieve its vision. Imagine putting traditional hierarchy aside. Go to work on improving everything around you. Congratulations: You’re now thinking like the C suite. And by doing so, you increase your chances of occupying one someday.

ILLUSTRATION BY KAROLIS STRAUTNIEKAS - FOLIO ART

1/5/15 8:46 AM

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WORK Pick-Me-Up

I N YOU R HAN DS

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A few strokes later and you’ve got a crema-topped espresso served at the optimal 152 degrees. And there’s no need to lug a mug for your shot: The screw-off cap doubles as a cup.

ON YOUR PHONE Beanhunter / This app combines crowdsourcing and geolocating technologies to reveal the best coffee shops in cities across the globe. Just type in your city, and you’ll find ratings and reviews, plus insider tips for ordering (hint: Complimenting your barista’s flannel shirt may result in the best coffee you’ve ever tasted). Free; iOS and Android

Get first dibs on the brand-new Minipresso at wacaco.com.

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by Drew Philp photography by Chris Crisman

Sam White launched the unlikeliest of startups and transformed her hometown.

Shakespeare in Detroit reveals that in desperate times some respond by dreaming dreams that are bigger and wilder than ever before.

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Art Imitating Life Photographer Chris Crisman captures the actors in the iconic Detroit locations every traveler should visit. previous spread

↑

Ryan Ernst and Luna Alexander at American Coney Island

eneath the leaky roof of Detroit’s original Lincoln Motor Company factory, ice creeps along the cinder-block walls and trash spills across the cracked concrete floor. Once abandoned like much of this embattled city, the warehouse is now home to the nonprofit Recycle Here. Compactors loom like corpulent insects waiting to be fed soymilk cartons, phone books, and tin cans. ¶ Huddled on uprooted bus benches and swaddled in blankets and wool caps, hundreds of spectators crowd around a splintered stage built from shipping pallets. Their collective breath fogs the air. Onstage, bathed in the light of two blazing torches, Marc Antony chooses the intoxicating beauty of the Egyptian pharaoh Cleopatra over the fate of his own Roman empire.

The setting for this performance of the Shakespearean tragedy Antony and Cleopatra is an apt symbol for a city that was itself, once upon a time, a dominant empire. The play was chosen to reflect the tension inherent in Detroit’s newfound resurgence, between those who are bound to the city’s past, as in Antony’s Rome, and those who are driving its innovative future, à la Cleopatra’s Egypt.

Antony sports a disheveled leather jacket; the word “fear” adorns a patch on his shredded jeans. Cleopatra wears a headdress carved from an old soccer ball and carries an asp cut from a bicycle tire. The peculiar costumes are upcycled trash foraged from the factory.

During the performance a woman wearing a kaleidoscopic dress and crimson lipstick stalks the edge of the crowd, pacing incessantly in her high heels. After the finale she takes the stage to thank the audience, composing herself to mask the panic that still seizes her any time she addresses a crowd. She introduces herself as Sam White, founder and executive director of Shakespeare in Detroit.

In addition to her stage fright, there are other things she’s hiding from the assembly before her. Exhaustion, for one. The number of jobs she holds often exceeds the number of hours she sleeps at night. And after leaving a

Romeo and Juliet

When Greek immigrant Gust Keros began selling chilismothered hot dogs out of a cart in 1917, he simply wanted to earn a buck. But a century later it has spawned some 500 citywide duplicates, such as Lafayette Coney Island, its next-door rival opened

by Gust’s brother in 1924.

Yet American Coney Island remains the original and the only that’s still family-owned.

As Juliet, Luna Alexander knows all about family rivalries, so she refuses to choose between the two. She always grabs one from each.

→

The Tempest

Morgan Breon as Ariel at the Belle Isle Conservatory

Belle Isle, a wooded, 982-acre state park on the Detroit River, is home to this 110-year-old botanical garden designed by noted architect Albert Kahn, who gleaned the dome inspiration from Thomas Jefferson’s Monticello. The Beaux-Arts marvel is maintained by 4,500 volunteers. That communal effort mirrors the essence of Shakespeare in Detroit, according to Morgan Breon, who relishes performing for “both the homeless and the polished Shakespeare scholar.”

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well-paying post at Ford to pursue this unlikely dream, she rests her head on a rotating cast of beds and couches offered by friends and family because the 33-year-old can no longer afford her own place.

There’s the looming possibility of failure, for another. This ambitious project may yet collapse in spite of her ceaseless work and sacrifice. Starting a business is always a risky affair, but launching a Shakespeare company in a city with a crippled economy seems almost foolhardy. Revenues have been lower than expected.

Two crowdfunding campaigns have failed. She’s done bake sales and sold off personal items that were hard to let go, which provided only temporary relief. If she can’t raise sufficient funds from private investors, the whole thing could collapse.

Yet Sam is motivated by factors that make failure unfeasible. She grew up in a hardscrabble Detroit neighborhood, and the Bard changed her life against all odds.

She’s determined he can do the same for others, and she’s already making a name for herself. Last year she was heralded one of Crain’s Detroit Business 40 Under 40. She’s also drained her personal savings account, so there’s no room for error. She slows her breathing and tells the crowd a version of a mantra she repeats often: “You have to have a healthy, thriving creative community to have a successful city. As artists, we have the responsibility to bring people together.”

But why bring them together amid piles of trash?

→

Othello

Hugh M. Duneghy II and Dennis Kleinsmith as Othello (left) and Iago (right) at Slows Bar BQ Sam picked Othello for her inaugural production because she saw parallels between the struggles of the play’s hero and the obstacles faced by then mayoral candidate Mike Duggan. Yet her work wouldn’t be possible without the help of people like Slows’ owner, Phil Cooley. When Phil returned home in 2005 after a stint in Europe as a fashion model, he built the city’s premier destination restaurant. He used the profits to invest in community initiatives like Ponyride, a business and arts incubator housed in a 30,000-square-foot factory where Shakespeare in Detroit rehearses three days a week.

S

am was 8 years old when Shakespeare came knocking. In her bedroom with the door closed, she pressed her ear against her portable, gray boom box while the hip-hop trio Salt-N-Pepa played low so her mother wouldn’t hear. Her mom caught the hushed beats warbling from Sam’s room anyway and climbed into the attic to unearth a dusty, oversize book. She tapped on Sam’s door and plopped The Complete Works of William Shakespeare into her arms. “If you like lyrics so much, read this,” she said.

Sam despised it at first and considered slogging through the archaic language an unusual form of punishment. A little each day she was forced to grapple with material that vexes many high school students. Eventually, as a teenager, she began grasping the stories and even found some refuge during those angst-ridden years, particularly when she discovered Othello. “When I found out there was a lead character that had brown skin like me, I couldn’t believe it,” she says. “There was somebody I felt like I could relate to.”

At the local public schools, including Mumford High, where two students were shot on the first day in 2010, she was given little exposure to the arts. Shakespeare wasn’t even part of the curriculum. But at home she immersed herself and filled dozens of journals with reflections and poetry.

During family gatherings she staged plays with her cousins—always the director, always an entertainer.

For more photos from this story, view our slideshow at southwestmag.com.

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Zach Hendrickson as Octavius Caesar in Antony and Cleopatra. Full caption on page 61.

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previous spread

↑ Antony

and Cleopatra

Zach Hendrickson as Octavius Caesar with the Detroit Bus Company When funding for public transportation was slashed, Detroit became more disconnected than ever. Andy Didorosi, 26, resolved to bring it back together. He bought a few Blue Bird school buses and hired a graffiti artist to paint them: A bus company that offers free rides to those in need was born. “In other cities you’re a passenger,” Andy says. “Here in Detroit you have a chance to make a real difference.”

Zach Hendrickson agrees: “We’re creating something for our neighbors, for the place we call home.”

←A

Midsummer Night’s Dream Laura Heikkinen as Hermia at The Heidelberg Project

Tyree Guyton transformed his street in one of the most depressed ZIP codes in the country into one of the world’s most inspiring art projects, all with the goal of jumpstarting economic growth. He began by painting bold polka dots on his grandfather’s house. His eclectic works now encompass two city blocks and attract 200,000 visitors each year. Shoes are hung throughout to symbolize Tyree’s aspiration to lift the souls (“soles”) of the community.

Years later, as she was planning her first show for Shakespeare in Detroit, she came to recognize in his work a reflection of her hometown. “If there’s any city in the world that can relate to Shakespeare, it’s Detroit,” she says, “because of what we’ve been through and what we’re going through. There’s comedy, tragedy, and pain.”

While she was growing up, Sam’s father worked for General Motors and her mom stayed at home, both native Detroiters who saw The Motor City at its bustling height. (Detroit still boasts the country’s largest theater district outside of New York’s Broadway, a holdover from the golden automobile age and the postwar economic boom.) Sam was born in 1981, as manufacturers were fleeing and the city’s population was in freefall.

Other Rust Belt cities have endured similar devastation while attempting to transform their economies in the wake of collapse, but no other metropolis has been on stage for all to see quite like Detroit. From a peak population of 1.8 million in 1950, the city is currently home to less than 700,000. In July 2013 Detroit became the largest municipality in history to file for bankruptcy.

While the city has formally emerged from insolvency and its downtown is turning into one of the country’s hippest destinations, daunting obstacles remain to sustain this momentum over the long haul.

After graduating from Detroit’s Wayne State University, Sam fled to Las Vegas in hopes of making it as a comedian. She slept in a hotel and tried to beg her way on stage, with little luck. After a year she was disillusioned and homesick, and when a friend invited her to the Utah Shakespeare Festival, she leapt at the chance.

As her bus charted a course through the red-orange desert, she reconsidered the direction of her own life.

She felt pulled back home, but what was there for her?

Two days of performances inspired an unusual idea: If they can have a festival in the middle of the desert, we can have Shakespeare in Detroit.

She returned home in 2008 but was too crippled by doubt to start her own company. Instead, she picked up odd jobs and eventually landed a position with Ford. But for four years she remained restless and unhappy.

“Have you ever heard the phrase ‘It was written in the stars’?” she asked the audience at TEDx Detroit in September. “Instead of taking responsibility for our own futures, or our own behavior, and realizing just how powerful we all are, we often forfeit all of that power to some sort of predestined circumstance—or a star.”

She told herself she wasn’t smart enough, didn’t have enough money, and wasn’t connected to the right people.

“I’m from the west side of 7 Mile in Detroit—I can’t start a Shakespeare company!” she said. “And that’s just the way it is. I am who I am.”

Shakespeare’s King Lear, the monarch who went mad, compelled her to contemplate what sanity really means. “Perhaps a little bit of insanity is needed to go after your dreams, because there is nothing simple and comfortable about it.” february 2015 southwest 61

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In 2012 she enrolled in The First Step, a course for aspiring entrepreneurs offered by the Detroit startup incubator TechTown. Of the 50 students who attended the class, only 10 graduated, one of them with an improbable business plan in a city ravaged by The Great Recession: Shakespeare in Detroit.

“W

ho is it!” comes a coarse, threatening voice from inside the house.

Sam, wearing jeans and a Ferrari hoodie, steels herself on the front porch and launches into her pitch: “Hello! My name is Sam White. I’m a Mumford graduate—Go Mustangs!—and I’m the founder of Shakespeare in Detroit.

I just wanted to invite you and your family to a free performance of Romeo and Juliet at Mumford. Everyone is welcome, and we’re serving free dinner beforehand.”

Next to her stands Emilio Rodriguez, the Mumford drama teacher whom Sam has tapped to direct Romeo and Juliet. He holds an umbrella in one hand and a plastic shopping bag stuffed with flyers in the other. In this neighborhood on the near west side, a short walk from 7 Mile Road, Mumford High School rises in the distance.

A few houses are deserted, but all the lawns are manicured, vacant yards likely tended by neighbors.

The man ambles to the door and eyes Sam through his steel-barred security door. “What do you want?”

“I’m not trying to sell you anything,” she reassures him. “I just wanted to invite you to our Shakespeare performance at the school.”

The school fits into Sam’s “site-specific” philosophy: They stage plays where people live, work, and play rather than in traditional theaters. For their inaugural performance in August 2013, 500 people turned out to see Othello in downtown’s Grand Circus Park. A Midsummer Night’s Dream played both at New Center Park and the historic Whitney restaurant. The Boll Family YMCA hosted The Tempest, and King Lear is set for this April at Marygrove College.

In this way Sam aims to lure diverse crowds to nooks of the city they might not visit otherwise, a formidable task considering that Detroit is the most segregated

A Midsummer Night’s Dream

→

Chris Jakob as Puck at Two James Spirits

metro area in the country. At the same time, she aspires to take Shakespeare where he’s largely unknown.

In addition to being the founder and executive director, she’s also evangelist-in-chief. For each show, she spends countless hours campaigning to fill the seats by posting on social media, pleading for write-ups in the papers, pounding the pavement, and winning over one person at a time. Throughout this day, as Sam tramps across the neighborhood, she meets many Mumford alumni who, after some skepticism, warm to her crusade.

From the porch, she offers the man a save-the-date card, and he unlocks the security door to accept. She thanks him and strides off, triumphant. That’s one.

She’ll need a few more. Although more than 3,000 people attended Shakespeare in Detroit’s first full season, finances are a constant concern. Coming out of TechTown, Sam aspired to function like a tech startup.

“In other words, not just creating art for art’s sake but creating something sustainable with a strategy and measurable data,” she says. But a for-profit Shakespeare company has proven untenable. She manages to pay the actors by way of ticket sales, and the other essentials of running a theater company are pieced together. For Antony and Cleopatra, the stage lighting, benches, and costumes were all donated, and Emilio’s drama students landed a grant to bring Romeo and Juliet to Mumford.

She even has to persuade her partners to stick around. Emilio has committed to two years at Mumford through Teach for America and is set on migrating to New York or Chicago soon thereafter. There was no drama program at the high school before him, and there will likely be none if he leaves.

After knocking on a few more doors, they venture out toward the nearby business district and duck into a religious bookstore, a gas station, a food pantry, and a barbershop, where they’re kicked out before having the chance to explain themselves. Still, they’re undaunted and march over to a Little League baseball game. They walk 6 miles in all, and Sam manages to create intimate connections even in awkward situations.

“I was born an artist, but along the way I became kind of an activist and an advocate,” she says. “In some ways I’m a voice for people who haven’t been given a chance to

Detroit’s first licensed distillery since Prohibition opened in the city’s oldest neighborhood, Corktown, in a 1900 brick warehouse that has at turns housed a donut factory and a taxi-cab repair station. The tasting room even has views of the old Michigan Central Station. And when it came time to christen their first batch of spirits, the guys at Two James conceived of 28 Island Vodka, a reference to the islands dotting the Detroit River that were once used as hiding places to smuggle moonshine into the Motor City. Chris Jakob also draws inspiration from the

burg: “Detroit to this day remains my muse, brimming with opportunities for creativity, art, even agriculture. It’s unlike any city I know of.” It’s also the perfect place to perform Shakespeare, he says, to “not only help people cope with their day-to-day stations in life but to dream of something bigger and rise above it.”

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do Shakespeare.” The production of Romeo and Juliet is her most personal undertaking thus far: To bring Shakespeare to her alma mater is to affect the lives of students whose struggles she knows all too well.

F

or now, the Western world’s most fabled warring families, the Capulets and the Montagues, are at peace. Juliet, Lady Capulet, Mercutio, and Montague are playing an impromptu version of Hacky Sack in the Ponyride ballet studio, swatting a ball of tape in the air while waiting for rehearsals to begin. Someone mentions the word “royal,” and in unison they belt out the hit song “Royals,” by Grammy Award–winning artist Lorde.

Emilio pulls costumes and props from a black garbage bag and hands Romeo, played by the lanky, blonde Ryan Ernst, a low-cut, red shirt. “Would Romeo have chest hair?” Ryan asks, concluding before Emilio can answer: “He’d be a shaver.”

Amongst the tape-swatting clutch of actors, Alexis Mabry stands out in a knee-length, cherry-colored dress, her simple but striking costume as Juliet. She first met Sam when the sleep-deprived director stopped in at the coffeehouse where she worked, and Sam encouraged her to audition for Antony and Cleopatra. She’s been cast in every performance since, and Sam has become an important mentor. “She has so much drive and is so good at what she does,” Alexis says. “If I can be involved with anything she does, I’ll follow her to the end.”

Other young actors echo this sentiment. Phil Rice, who plays Tybalt, confesses he was planning to leave the state entirely after graduating from the University of Michigan, but Sam inspired him to reconsider. “She makes the text accessible to people who may not have seen it. The community can see themselves in the situations Shakespeare writes about, universal situations like love, poverty, jealousy.”

Emilio herds his actors into a circle for a warm-up exercise. “Make a knuckle sandwich, and put it below your chin,” he says, and the studio’s frenetic energy becomes focused and calm. “When you inhale, bring your arms up. When you exhale, put them down.”

Despite their intensive preparations, things don’t always go as planned. While the troupe performed in Grand Circus Park, Jimmy Buffet fans in Hawaiian shirts and leis stumbled through the audience as they arrived for a nearby concert. The stage’s underpowered sound system occasionally dissolved into static, and a few Buffet stragglers stopped to ring the giant stainless steel bell that serves as public art for the park. At one point, a familiar Sir Mix-A-Lot tune blared from an adjacent bar and muffled the vows of starstruck lovers.

Dominique Lowell is accustomed to the highs and lows. In Romeo and Juliet she plays the Nurse, the lovesick girl’s doting caretaker. In real life, like other seasoned Detroiters, she’s less inclined to gush when discussing the city’s current transformation. “You have to

“There is nothing either good or bad, but thinking makes it so.”

hamlet, act 2, scene 2

/ Watch Sam discuss her favorite line by down-

loading our digital edition at southwestmag.com.

understand, I’m kinda old now, at least relative to most of the people doing theater and art in Detroit,” says the 53-year-old. “I’ve heard this ‘Detroit Renaissance’ stuff a number of times before—once or twice a decade, I’d say.

The problem with Detroit has always been that there was no center to it. The sprawl and the abandonment left too many holes where the wind blows through.”

Dominique was 6 years old when the 1967 race riots plagued the city. She spent those five days worrying about her father, a reporter for The Detroit News who snuck into the demilitarized zone beneath the tarp of a National Guard jeep. She recalls a palpable change afterward, something the city is still recovering from. After college, she left for the East Coast before tacking westward and settling in San Francisco for a decade. Eventually, “like a salmon swimming upstream,” she returned home to raise her children.

Despite her reservations, even Dominique sees new reasons for hope. “The cultural activity going down now

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ozens of clucking high school students funnel through metal detectors and into the Mumford High School atrium long after most students have gone for the day.

Their excitement ricochets off the 40-foot glass ceiling as they migrate to the cafeteria, where rows of fried chicken are laid out on lunch tables.

Among them is Symphony Shelton, a 15-year-old here with her mother, sisters, and a few friends. She writes poetry and aspires to be an actress—she confides that she often pretends to be on stage while in front of her mirror—but the closest thing she’s been afforded is a talent show.

She’s just the kind of student Sam hopes to reach: It’s her first real theater experience. She’s unfamiliar with Romeo and Juliet, knowing only that it “involves love.”

Inside the auditorium, the lights dim, and the hive of students goes quiet. The place is quiet and beautiful, dark and fully modern. It was rebuilt along with the rest of the school in 2012. The audio booth and stage lighting are state-of-the-art, yet this is its very first production.

The actors circle together and beat their chests, chanting the play’s themes: hope, fate, blood, family, love. There is no scenery or props, but they keep the play visually interesting with body language. The raw acting cuts through the dense language, drawing the audience along on the journey. The fights play out like dances, and the famous balcony scene is accomplished with Juliet perched on the legs of two actors on bended knee.

Alexis portrays Juliet as a smarmy high school student,

©2015 MacNeil IP LLC

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eminently relatable to the students, and Ryan’s confused and uncertain Romeo captures the turmoil of adolescence. After their first kiss, a few girls awwww while a group of boys pshhhht, feigning disinterest. During scene changes the audience dances to the hiphop–inspired score. Through it all, Sam sits rapt in the front row.

At the play’s climax, as Juliet wakes up to find Romeo lifeless at her side, gasps can be heard across the room. When she raises the dagger and joins him in death, several are brought to tears. One of the world’s most famous stories has a surprise ending to much of the audience.

After the show, Symphony is ecstatic. “I liked the acting, especially the mom. She deserved the applause,” she says while relishing an ice cream sandwich. “And I want to get better at the language they speak.”

As the audience trickles out, Sam scours the cafeteria, stuffing wrappers into a trash bag.

After an emotional performance, she’s already back to reality.

Tonight, she’ll once again sleep on a friend’s couch and wake a few hours later to begin anew.

Yet there are markers of progress. The experience impacted Emilio so profoundly that he’s decided to remain in Detroit.

And then there’s the audience’s response. Sam pauses to contemplate the gasps and tears and excited kids. “Now I feel like I’m doing something,” she says.

“When the kids told me they enjoyed it…” She trails off, choking back tears, and then points at a group of students. “I was there, and they are me.”

Suddenly, across the cafeteria, one student scampers up to Phil, who played Tybalt, and sheepishly blurts out, “You were my favorite character!” before running away.

Sam just smiles.

Drew Philp is a theater critic for the Detroit Metro Times.

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your adventure in

Phoenix/ Scottsdale

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BY B E N MARS HALL

At a time when most of the country is fighting snowdrifts and frigid temps, the Valley of the Sun is beaming. The area’s temperate climate allows visitors to embrace its rich American Indian culture, vibrant arts scene, challenging golf courses, unique dining experiences, and, of course, its rugged natural landscape. Before you explore, tell us more about you.

ARE YOU A: SPORTS FAN page 70

above par The Phoenician has been named “North America’s Leading Golf Resort” by the World Travel Awards.

OUTDOOR ADVENTURER page 72 FOODIE page 74 HISTORY BUFF page 76 ARTS ENTHUSIAST page 78 february 2015 southwest 69

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Scottsdale spots to add to your postgame lineup

all smiles Get up close and personal with your favorite players.

Swing by the Ballpark

Nothing spells the start of spring like the crack of a wooden bat and the roar of cheering baseball fans eager for the start of a new season. Spring training in Arizona has been a tradition since 1947, and last year more than 1.6 million people attended Cactus League games. The draw? Fifteen MLB teams, short commutes between 10 intimate stadiums, and up to eight affordable games every day for a month. Arrive early to watch morning workouts or score an autograph from your favorite athlete. The 2015 season runs March 3–April 4. cactusleague.com

RnR Restaurant and Bar Sip on a wide selection of draft beers and specialty cocktails while catching the game on one of 30plus TVs. Karsen’s Grill Umpires and major-league scouts are known to gather at this community hangout that serves classic burgers and sandwiches.

Don and Charlie’s Autographed jerseys, helmets, bats, and balls plaster the walls of this comfort-food joint known for its baby back ribs.

STAY AND PLAY

Resorts with courses that will test your handicap THE WESTIN KIERL AND Maneuver three 18hole combinations on golf bikes, climatecontrolled carts, or Segways. kierland resort.com

THE BOULDERS Two award-winning courses are nestled among giant rock formations that give the resort its name. theboulders.com

THE PHOENICIAN Create a custom 18-hole combination from three diverse 9-hole courses, including Arizona’s only sand-island green. thephoenician.com

THE LEGACY GOLF CLUB Hit up the Golf Performance Center for a swing evaluation by a team of pros. golflegacyresort.com

PHOTOGRAPHY BY FRANK ROGOZIENSKI/WONDERFUL MACHINE (CACTUS LEAGUE); PHOTOGRAPHY COURTESY OF THE PHOENICIAN (PREVIOUS PAGE) THE WESTIN KIERLAND, THE BOULDERS, THE PHOENICIAN, AND THE LEGACY GOLF CLUB

SPORTS FANS

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#myphx

This is where you discovered you have more in common than you thought.

You wouldn’t have guessed it. But you’ll never forget it.

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OUTDOOR ADVENTURERS take a hike More than 100 miles of trails meander through the preserve.

SEE MORE OF THE VALLEY...

By land, air, and water

DESERT SPL ASH ADVENTURES Climb aboard for a stunning aerial tour and smooth lake landing. desertsplash adventures.com

Explore the Outdoors

In the early ’90s, as housing and urban development projects began encroaching on the McDowell Mountains and Sonoran Desert, volunteers rallied to protect this ecological masterpiece.

Today, the McDowell Sonoran Preserve stretches more than 30,000 acres, offering hiking, guided tours, bird-watching, and— if you’re up for it—wild bike rides over rugged terrain. It’s home to more than 500 species of reptiles, mammals, and birds, so there’s no telling what you may encounter. mcdowellsonoran.org

Unwind after your day in the desert sun

PHOENIX ZOO Take the Arizona Trail to meet mountain lions, rattlesnakes, javelina, golden eagles, and other species native to the state. phoenixzoo.org

The Spa at Talking Stick A soothing massage at this open-air spa provides a peaceful post-excursion escape. The Spa at Four Seasons Resort Scottsdale The new Sleepytime Services, offered after 3 p.m. daily, promote rest and relaxation. Alvadora Spa at Royal Palms Resort and Spa Indulge in a private indoor-outdoor courtyard at this Mediterranean-inspired respite.

PHOTOGRAPHY BY JILL RICHARDS (PRESERVE); PHOTOGRAPHY COURTESY OF DESERT BOTANICAL GARDENS, DESERT SPLASH ADVENTURES, AND PHOENIX ZOO

DESERT BOTANICAL GARDENS Stroll amid more than 50,000 succulents, cacti, and wildflowers at this vast collection of arid-land plants. dbg.org

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Trust us; your ice-scraper will survive without you.

With an average temperature of 72 degrees, life at any of our four Del Webb communities in Arizona makes it easy for you to enjoy all your favorite activities year-round. So instead of battling the elements, stow away the snow gear and get to know what life at Del Webb in Arizona is really like. Come tour models homes. Meet prospective neighbors. And start writing the next great chapter in your life.

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Complete offering terms for the homeowner’s association is in an offering plan available from sponsor. Void where prohibited. Prices reflect base prices and are subject to change without notice. Lot premiums may apply. Details available upon request. Š2014 Pulte Home Corporation.

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FOODIES

A GUY WALKS INTO A COUNTRY BAR

Western-themed watering holes in Scottsdale that are no joke

RUST Y SPUR SALOON In the heart of Old Town, this authentic saloon features live country music every day and night. rusty spursaloon.com

DIERKS BENTLEY’S WHISKEY ROW A 24-foot TV and beer taps at each booth adorn this high-tech hangout. dierks whiskeyrow.com

HANDLEBAR J Cowboy hats dating to 1966 line the rafters at this landmark, where Waylon Jennings was once a regular act. handle barj.com

COACH HOUSE Billed the oldest tavern in town, this dive bar has been a local favorite since 1959. coachhousescotts dale.com

Olive & Ivy Sip on sangria from the shady confines of this Mediterraneaninspired spot overlooking the Arizona Canal.

Sassi A romantic meal awaits at this Southern Italian restaurant with stunning views of Pinnacle Peak and the twinkling Scottsdale city lights.

Gertrude’s Try not to let this Phoenix restaurant’s foie gras poutine distract you from the breathtaking beauty of the surrounding Desert Botanical Garden.

take a chance Many dishes are dreamed up on the spot.

Try Something New

Set aside a few mouthwatering hours (trust us, you’ll need it) for Posh Improvisational Cuisine. Grab a spot at the 18-seat chef’s counter to observe chef Joshua Hebert’s live culinary routine. Hebert and his team take your list of epicurean likes and dislikes—you check how many courses you want, cross off ingredients you won’t eat, circle your preferred meat temperature—and they prepare a contemporary tasting menu catered to your personal palate. Or select “Chef Omakase,” and leave your dinner fate entirely in Hebert’s hands. poshscottsdale.com

PHOTOGRAPHY COURTESY OF POSH IMPROVISATIONAL CUISINE, SCVB (RUSTY SPUR SALOON), DIERKS BENTLEY’S WHISKEY ROW, HANDLEBAR J, AND COACH HOUSE

Picturesque patios for al fresco desert dining

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HISTORY BUFFS What’s old is new again at these bars and restaurants

Bitter & Twisted Cocktail Parlour Flip through 24 pages of cocktails at this drink emporium, set in the historic building that once housed the Arizona Prohibition office. Postino WineCafé Each of the area’s four cafés are set in neatly restored buildings, including a 1950s-era post office. Taco Guild Occupying a former 19th-century church, this gastropub serves up sinfully good tacos and tequila.

hoop hoop hooray The World Championship Hoop Dance Contest celebrates 25 years in 2015.

HIGH DESERT HISTORY

MUSICAL INSTRUMENT MUSEUM The Beyond the Beat exhibit brings to life over 100 drums from 45 countries. mim.org

HALL OF FL AME FIRE MUSEUM Learn about the evolution of firefighting, beginning with a hand-drawn English fire engine from 1725. hallofflame.org

PUEBLO GR ANDE MUSEUM AND ARCHAEOLOGICAL PARK Wander through the 1,500-year-old village that includes a marvelous series of irrigation canals. pueblogrande.com

Discover Local Lore

A series of towering bronze warriors welcomes visitors to the esteemed Heard Musuem, devoted to American Indian arts and cultures. Inside, eye Navajo textiles, Zuni jewelry, Hopi katsina dolls, and more than 40,000 historic and contemporary pieces.

For the ultimate cultural experience, plan your trip around two of the museum’s biggest events: the World Championship Hoop Dance Contest (February 7–8) and the 57th annual Heard Museum Guild Indian Fair & Market (March 7–8). heard.org

PHOTOGRAPHY COURTESY OF HEARD MUSEUM, MIM, DARIEN B (HALL OF FLAME MUSEUM) AND PUEBLO GRANDE MUSEUM, AND ARCHAEOLOGICAL PARK

Three more museums that are uniquely Phoenix

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ARTS ENTHUSIASTS

mural master The artist’s series took four days to hand paint.

Marvel at Modern Works

Situated in a 1970s-era movie theater in Old Town Scottsdale, there’s nothing outdated about this museum of modern art, architecture, and design. An abstract geometric mural called “Shift,” by James Marshall, spans an outdoor courtyard and leads you inside the Scottsdale Museum of Contemporary Art, where five ever-changing galleries are devoted to the thoughtprovoking art of our time. Marshall was commissioned by the museum and Scottsdale Public Art last May to transform the building’s exterior, lounge space, and retail store. smoca.org

Taliesin West Tour Frank Lloyd Wright’s stunning winter home, studio, and architecture school.

Scottsdale ArtWalk On Thursday evenings, pop in and out of over 100 Old Town art galleries during the largest cultural stroll in the country.

Cattle Track Art Compound Meet the architects, jewelers, blacksmiths, printmakers, and performers who live and work among their craft in this tucked-away community.

ART-FILLED OVERNIGHTS

Rest assured, these hotels are in touch with local culture

THE HERMOSA INN Built in the ’30s by cowboy artist Alonzo “Lon” Megargee, this gem houses one of the largest collections of his original work. hermosainn.com

HOTEL VALLEY HO This exquisitely restored hotel, built by an apprentice of Frank Lloyd Wright, offers architectural tours. hotelvalleyho.com

HYAT T REGENCY SCOT TSDALE A life-size, bronze Apache dancer is the centerpiece of this resort’s renowned art collection. scottsdale. hyatt.com

THE SAGUARO This vibrant inn, located near Scottsdale’s Arts District, regularly features the works of local artists. thesaguaro.com

PHOTOGRAPHY COURTESY OF SMOCA, THE HERMOSA INN, HOTEL VALLEY HO, HYATT REGENCY SCOTTSDALE, AND THE SAGUARO

Unique ways to soak up Scottsdale’s arts scene

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12/22/14 4:06 PM

EDUCATION PROMOTIONAL SERIES

FOCUS ON EDUCATION

Focus on Education

BY BRIAN KEAGY

The debate over the importance of a graduate degree is academic: According to 2014 data from the U.S. Bureau of Labor Statistics, the greater your level of education, the lower your rate of unemployment. Factor in greater earning power and more upward mobility, and the argument for higher learning has never made more sense. february 2015 southwest 81

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‘We’ve worked very hard to make the program minimize the impact on students’ already busy lives, careers, and families.’

BEST OF BOTH WORLDS

The value of pursuing an MBA can’t be denied—it elevates your financial security, standing in the workplace, and position within the global economy. But when it comes to committing to a degree, the realities of life often get in the way.

Since 1999, Auburn University’s Raymond J. Harbert College of Business has removed these obstacles through all-inclusive, reasonably priced programs that deliver concierge-level service and attention. With a track record of high value and ROI, the school’s Executive MBA and Physicians Executive MBA programs champion convenience and flexibility for students through a 21-month curriculum that blends five short oncampus, cohort-based residencies with distance learning and a 10-day international study experience.

“We’ve worked very hard to make the program minimize the impact on students’ already busy lives, careers, and families,” says Stan Harris, Ph.D., associate dean for graduate programs. “Our lessons are very practical too—we try to make the learning as applicable as possible and something they can apply immediately in the real world.”

A MATTER OF CONVENIENCE

Finding the right balance is vital to creating and maintaining the momentum you’ll need to pursue an advanced degree and accelerate your career. The Toulouse Graduate School at the University of North Texas features three accelerated master’s degree programs, all of which are 100 percent online to maximize convenience and adaptability. With five varying start dates a year, the flexible eight-week courses allow you to proceed at your own pace by taking one or two courses at a time.

UNT is the largest and most comprehensive university in the North Texas region and is ranked 17th on U.S. News and World Report’s list of online MBA programs, placing a quality higher education fully within your grasp.

Many master’s programs now allow students to obtain degrees online or in person.

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CCSD

Clark County School District

LAS VEGAS, NEVADA

APPLY TO TEACH TODAY! CAPE INCLUDED. Don’t wait; apply today at www.Teach.Vegas.

HAVE A DEGREE, NOT IN TEACHING? NO PROBLEM! BECOME A HERO IN LIGHTNING SPEED… After five weeks of training and practice, those who earn their capes are eligible for hire into a full-time position, with premium retirement and medical benefits. We have a special focus on our full-day kindergartners. Be the FIRST hero in a child’s education.

To learn more, visit us at www.Teach.Vegas.

CCSD CHANGES LIVES, STARTING WITH YOURS Accept the challenge and teach where you can make a difference.

We are searching the globe for those committed individuals with extraordinary passion, the keen ability to connect with students, and a relentless drive to achieve life-changing results.

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EDUCATION PROMOTIONAL SERIES

FOCUS ON EDUCATION

Aimee Chabot hopes her studies will make an impact beyond the classroom.

MAKING A DIFFERENCE

While a graduate degree is often measured in terms of earning potential and career advancement, the ability to utilize it for the greater good is important for many students. Aimee Chabot has plans to do just that.

“A graduate degree allows you to go really in depth into your chosen field and get some valuable training,” she says. “My goals are to accomplish something meaningful—I want to make a real contribution.”

Chabot, a U.S. Army veteran, utilized the GI Bill to pay for her undergraduate psychology degree from the University of California, San Diego. When it came time to decide where she would continue her graduate studies, she recognized that the quality of professors and researchers at UC San Diego—ranked sixth in the nation and second among all U.S. public institutions for total research output—truly fit her interests. Chabot received a graduate research fellowship from the National Science Foundation to continue her education and is currently enrolled as a second-year Ph.D. student.

The financial obstacles she navigated during her educational pursuits have shaped her research

Sikora, who have innovative ideas waiting to be developed into successful enterprises, the Rady School of Management at UC San Diego represents an entrepreneurially minded environment ideally suited to deliver marketplace innovation.

UC San Diego connects students to diverse faculty and alumni with the credentials to bring ideas to fruition. on how social connections can be important behavior motivators. “I’m especially interested in how people make financial decisions, as well as how those decisions affect their social relationships and vice versa,” she says.

IN SUPPORT OF INNOVATION

For professionals, like Sergey

The school connects students to diverse faculty and alumni with the credentials to bring these ideas to fruition.

Sikora, a scientist by training with a Ph.D. in biochemistry, joined the Rady School’s inaugural MBA class in 2004 with a U.S. patent for a drug target and a belief that UC San Diego’s strengths in science and

technology would help him move beyond the bench.

“At the time I decided to go to the Rady School, I was somewhat frustrated that with all this research I was doing. I didn’t see any application for it,” he says.

Putting his ideas into action, Sikora created his first company as part of the signature course series of Rady’s MBA program, called Lab to Market. Now the CEO of CardioCell, a rapidly growing San Diegobased biotech company, Sikora is quick to credit his master’s program for delivering invaluable training, resources, and connections.

“I owe 90 percent of the success of my career to the Rady School,” he says. “You jump into a very vibrant environment. Immediately you get all the resources possible.

It’s like getting a huge team of business and finance people working for you.”

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BLUE SKY WHAT WOULD YOU LIKE TO DO; WHERE WOULD YOU LIKE TO GO WITH YOUR CAREER? Would you advance within your company? Expand your authority and responsibility, take on a new challenge?

YOUR CAREER

Yes, of course. But the question is not “what would you do?”

But “how?”

WITH AN AUBURN EXECUTIVE MBA The Auburn program is a clever, flexible combination of on-campus residencies and distance technologies that allow you to continue in your job while receiving the first-class education that will send your career skyward.

Contact us for more info at: www.AuburnEMBA.org or 1.877.AUB.EMBA Auburn University is an equal opportunity educational institution/employer.

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EDUCATION PROMOTIONAL SERIES

FOCUS ON EDUCATION

Clark County School District’s programs allow candidates to become eligible for full-time employment as contracted teachers within five weeks.

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A full teaching license is now within reach for many, thanks to CCSD’s programs.

1/8/15 10:03 AM

EDUCATION PROMOTIONAL SERIES

ANSWERING A CALLING

A commitment to continuing education through an advanced degree creates an impactful career path for many people. But what about using your undergraduate degree to land a rewarding career in education?

That’s the question Nevada’s Clark County School District, the fifthlargest school district in the country, is looking to address with one of its new programs.

The district—which serves all of Clark County, including the city of Las Vegas—is targeting college graduates who have earned a bachelor’s degree in a field other than education but have always been passionate about teaching.

CCSD’s unique Alternative Routes to Licensure programs are designed to allow candidates to become eligible for full-time employment as contracted teachers within five weeks. No upfront coursework or student teaching is required, simply a conferred bachelor’s degree from an accredited university in an area other than education, along with a minimum 2.75 cumulative GPA. While drawing a salary and receiving benefits, candidates have three years to satisfy remaining Nevada Department of Education requirements for full teacher licensure.

Five individual ARL programs are offered in areas of teacher shortage: elementary, special education, math, science, and English. As candidates progress toward their licenses, they receive 120–150 hours of rigorous professional development, including 15 days in the classroom, weekly mentoring, and monthly seminars.

Staci Vesneske, CCSD’s chief human resources officer, says the district’s self-run ARL programs are making an impact in the Las Vegas area after several prospective teachers pursued other professions during a down economy. “Young people quit going into education as a major,” she says. “They decided, ‘I’m

going to major in biology or math, something that guarantees me a job.’ Fast-forward four or five years, and they’re graduating and seeing that we’re hiring teachers again.

Now they’re coming into our ARL programs.”

With 357 schools housing more than 315,000 students, the district’s “Calling All Heroes” campaign is looking for 2,600 new teachers who can make a difference in students’

lives for the upcoming school year.

“Teaching is a noble profession, and for people who really want to teach, this is a great opportunity for them without having to make a big investment in a master’s degree program or a lot of extra graduate work.

Our kids just need incredible people who can teach them,” Vesneske says. “And it’s Vegas. So you’re going to have a fabulous time in the city when you’re not teaching.”

ACCELERATE

YOUR CAREER WITH UNT’S ONLINE MASTER’S DEGREE PROGRAMS 8-week courses with 5 available start dates annually

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1/9/15 1:15 PM

HEALTH PROMOTIONAL SERIES

FOCUS ON HEALTH

A Season For Healthy Change

BY BRIAN KEAGY

You can set your clock to it: Spring means welcoming change into our lives, whether it’s vowing to get back into shape, improving our mental outlook, taking better care of our bodies, or simply getting outside and staying active. Refresh, renew, and recharge with our timely advice for a healthy approach.

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things every cancer patient must do.

3

Know what questions to ask.

Gaining knowledge starts with asking the right questions.

Cancer Treatment Centers of America® (CTCA) has compiled a list of 10 questions to help newly diagnosed patients understand the nature of their disease, and be more prepared, knowledgeable, and better able to understand the recommended approach to their treatment.

Tremendous advances have recently been made in the treatment of cancer. Breakthroughs unimaginable a generation ago are now saving lives as a matter of course. And the one consistent enabling truth in the fight against cancer throughout the years has always been this: Knowledge is power.

1

Get a second opinion.

A patient needs to be aware of all treatment options and to feel confident and informed about his or her treatment decision. Initial diagnoses are not always right. A second opinion is a chance to gain more knowledge and insight into the accuracy of the initial diagnosis and to better understand additional needs like nutritional planning, the management of side effects, and the power of family support during cancer treatment.

The complete set of questions and a richer discussion of the benefits of getting a second opinion may be found at: cancercenter.com/secondopinion

4

Stay strong for the fight.

If you’re a cancer patient, your body is not only fighting the disease, but coping with potentially difficult side effects. The stronger you remain during treatment, the more prepared you will be for the fight. The side Find the right doctors. effects of treatment can make eating difficult, Mind-Body Therapy Getting advice from top cancer doctors which affects the patient’s ability to fuel Pain Management about what to do when diagnosed, the healing process. A dietitian on the Spiritual Support especially with advanced-stage care team is therefore critical to monitor Meditation cancer, is a critical step in developing nutrition and prescribe a plan to build Chemotherapy the right treatment plan. Fully much-needed muscle mass. Cancer Nutritional Therapy one out of five patients who care that integrates traditional Radiation receive a cancer diagnosis treatments like chemotherapy, Therapy Acupuncture Surgery learn their disease is already radiation and surgery where in an advanced stage. Advice indicated, with additional Diagnostic Imaging Naturopathic from physicians experienced therapies that boost energy and Medicine Advanced in treating the specific type of strengthen the immune system, Genomic Pet Therapy Testing cancer is especially important helps patients tolerate treatment for these individuals. as they fight their disease.

2

CTCA® is a national network of five hospitals in the U.S. with expertise in treating patients who are fighting complex or advanced-stage cancer, although many patients with an early-stage diagnosis seek our expertise as well. We combine world-class treatment with an integrative approach to care to reduce side effects and maintain quality of life during cancer treatment. If you or someone you love has advanced-stage or complex cancer, call 855-587-5528 or go to cancercenter.com.

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Atlanta Chicago Philadelphia Phoenix Tulsa

11/24/14 1:53 PM

HEALTH PROMOTIONAL SERIES

FOCUS ON HEALTH

A balanced diet is vital for a healthy heart.

BALANCING HEART HEALTH

By now, we’ve all heard the statistics. Each year, one out of every four deaths is caused by heart disease, making it the No. 1 killer of Americans. The good news, however, is that simple measures can have a major impact on heart health, according to Dr. Steven Hotze, founder and CEO of Hotze Health & Wellness Center in Houston. Hotze recommends eating a balanced diet, not smoking, exercising, and taking vitamins that promote heart health—such as CoQ10, fish oil, magnesium, and vitamins C and E. Managing other conditions can also benefit your heart. Studies have shown that patients with optimal thyroid function actually have a decreased rate of death due to heart attacks. While a number of Americans attempt to lower their cholesterol with statin drugs, Hotze says many people are unaware of the impact that properly diagnosing and treating hypothyroidism can have in preventing heart disease.

Keeping your hormones in balance may be good for your heart as well.

Keeping your hormones in balance may be good for your heart as well, as studies have indicated that hormonal decline can lead to heart disease. In men, testosterone can improve a weak, slow heartbeat and reduce the intensity, duration, and frequency of angina. For women, estrogen dilates the coronary arteries, increasing the blood supply to the heart, while progesterone is shown to protect the arteries against spasms. “The choice is yours on whether you want to prevent or treat heart disease,” Hotze says.

“Take control of your heart—and your health—today.”

SURVIVING SEASONAL ALLERGIES Another winter has come and gone, and spring fever is in the air. Unfortunately, something else is in the air, and it’s primed to ruin your fun. According to the American College of Allergy, Asthma, and Immunology, the main allergens that trigger seasonal allergies are grass, pollen, and mold. Mild winter temperatures and rainy springs create conditions ripe for early plant pollination and increased mold growth. When symptoms become severe, your allergist may recommend a number of prescription or over-the-counter medications. You should begin taking these in advance of symptoms if you have a prior history.

Another option may be allergy shots, or immunotherapy, which expose you to allergens over time and increase your tolerance.

M

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HEALTH PROMOTIONAL SERIES

N N N N

FOCUS ON HEALTH

Focus on strengthening your core this spring with activities like yoga or Pilates.

GRATITUDE FOR LIFE

If positivity is indeed contagious, a number of studies over the past 10 years indicate it may be worth catching. Research shows people who display positive emotions like gratitude and forgiveness boast stronger immune systems, lower blood pressure, and fewer symptoms of illness. Positive people also typically experience better sleep, an increased tolerance for aches and pains, and stronger relationships.

“An attitude of gratitude improves our quality of life,” says Dr. David Wakefield, a psychologist with Cancer Treatment Centers of America in Tulsa. “Gratitude is an antidote for negative emotions like depression, anxiety, and anger.

Gratitude can help change our perspective in the midst of struggles.”

Wakefield says that this positive outlook can be especially important if you’re battling cancer. He suggests making a concerted effort to

be grateful for the treatments you’re receiving, the people supporting and caring for you, and the team of doctors and clinicians who are treating your disease.

GETTING TO THE CORE

Spring is the perfect time to focus on fitness. Dr. Stefan Prada, an orthopedic spine surgeon at Laser Spine Institute, recommends a commitment to strengthening your core this year. As the center of your body, your core helps support your spine. Strengthening your core, Prada says, will result in more power and fewer injuries and may help prevent chronic back pain.

“Start by creating a routine. Pick an exercise regimen, like yoga or Pilates, that focuses on your core muscles, and find a partner to help keep you accountable,” Prada says.

“You should see big results after a few short weeks and be on your way to a healthier core and back.”

‘Gratitude improves our quality of life.

It’s an antidote for negative emotions like depression, anxiety, and anger.’

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HEALTH PROMOTIONAL SERIES

FOCUS ON HEALTH

Breaking up your exercise regimen into intervals can add some challenge to what might have become a mundane routine.

INTENSITY OF EFFORT

If you’re ready to get back into shape but are simply bored with the same well-worn workout routine, it may be time to pick up the pace with interval training. The concept is simple: Alternating bursts of intense activity with intervals of lighter activity allows you to burn more calories while spending less time exercising.

Gary Kehoe, founder and CEO of nutritional supplement pioneer DreamBrands, explains the benefits of adding interval training to your regimen: • You don’t have to learn any new exercises. It’s as easy as modifying what you’re currently doing by increasing intensity in short bursts and then returning to your normal pace.

• Your aerobic capacity increases.

As your cardiovascular fitness improves, you’ll be able to exercise longer and with more intensity.

• Intense exercise by itself can cause muscle soreness due to lactic acid accumulation. Alternating bursts of intense exercise with easier intervals can reduce the buildup of waste products in your muscles.

You’ll find that breaking up your exercise regimen into intervals can add some challenge to what might have become a mundane routine.

To help you reach your fitness goals, you should also consider implementing a high-quality dietary supplement full of vital nutrients that can boost your energy, support healthy hormone levels, reduce stress, and improve overall good health.

Committing to an exercise regimen with a reliable partner will help you stick to new workout routines.

FUTURE OF HEALING

As we age, our rigorous, active lifestyles often catch up with us.

Complications from injury, overuse, and disease may lead to debilitating back and joint pain. For those seeking a viable alternative to surgery, the area of regenerative medicine can be a true game changer, allowing patients to continue their active lifestyles as their bodies heal from within.

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“ Finally, I have

my life back.”

Kit’s

STORY Three years ago I was experiencing chronic migraines. I was taking a preventative antiseizure medicine that was not helping and, was warned, could do major damage to my liver.

I was also taking the maximum dose of medicine to help my severe daily acid reflux, which was not helping. The doctor said the only remaining option was to do surgery and make “corrections” to my digestive system!

Yikes!

I was 42 and felt like I was trapped in the body of an 80-year-old woman!

I was suffering with constant extreme fatigue, my joints ached all the time, I was 40 pounds overweight, and my desire for most anything was gone.

After my hysterectomy, I began suffering with hot flashes and night sweats that were non-stop. I had been through MRIs, blood tests, upper and lower GI tests, and so many more I cannot even begin to list.

Luckily, at a day spa one day, a woman told me of her struggles and how the Hotze Health & Wellness Center had helped her.

Hallelujah! Could this be the answer to my prayers? I went to see Dr. Hotze and told him of ALL my problems. He smiled and said “It’s all going to be OK. We can definitely help you”.

Now I feel like a vibrant, joyful 45-year old woman with my whole life ahead of me.

After completing Dr. Hotze’s yeast-free eating program, I lost 35 pounds and was able to get off all the medicine for the acid reflux! Now I am on bioidentical hormone therapy, natural thyroid and cortisol and no longer take ANY medicine for migraines and rarely get one!!

I have energy, am well rested and look forward to each day that I am blessed with. Thanks to the doctors and staff at the Center, I have my life back!

-Kit

Order your FREE book!

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HEALTH PROMOTIONAL SERIES

FOCUS ON HEALTH

A pioneer in the field of orthopedic medicine, Dr. A.J. Farshchian, medical director for the Center for Regenerative Medicine in Miami, offers a number of definitive treatment regimens. A physical therapy program called Collateral Arterial Flow Exchange utilizes the collateral arteries to direct blood circulation to damaged regions, naturally increasing their nutritional support. Farshchian also instructs his

patients to engage in Chi Ga, a form of Tai Chi designed specifically for arthritis, which incorporates Chi Kung and yoga movements. Its benefits include increased circulation to the joints and improved function for patients suffering from balance disorders.

GOODNIGHT SUN

The health benefits of quality sleep can’t be overstated. It’s no secret that

The CenTeR FoR RegeneRaTIve MeDICIne a non-sURgICaL TeChnIqUe To FIghT agaInsT aRThRITIs anD spoRTs InjURIes

The Knee Diaries: SJ is a 60-year-old male with the chief complaint of knee pain who visited The Center for Regenerative Medicine over a year ago. He was diagnosed with bone-on-bone osteoarthritis of the left knee, causing much pain and discomfort; at that point he was told only a total knee replacement could help him. He is otherwise healthy. On exam he had point tenderness to the medial side of the left knee (medical lingo: inner side). An X-ray showed severe arthritis of the knee (X-ray on the left). Patient started receiving treatments at The Center for Regenerative Medicine. Today he is feeling better (X-ray on the right).

activities during our waking hours impact our sleep cycle—smoking habits, alcohol intake, and dietary patterns can adversely affect your quality of rest. But did you know that spending time in the sun may act as a natural sleep aid? The Snoring Center, the world’s leading provider of office-based, minimally invasive treatment for snoring and sleep apnea, cites recent data from the National Health and Nutrition Examination Survey that explains the effect of nutrient intake on sleep quality and sleep symptoms.

The studies found that low levels of vitamin D led to difficulties in staying asleep at night. Researchers at Louisiana State University also found that a vitamin D deficiency has been linked to insomnia and even sleep apnea.

Exposure to sunlight—at least 10 to 15 minutes a day is recommended—is crucial for the production of vitamin D, which is found in very few foods. Have your vitamin D levels measured through a blood test to see if they are sufficient or if you should consider vitamin D supplements. If you have ongoing sleep issues, discuss them with your health care provider, or make plans to speak with a physician specializing in sleep disorders.

This is how it works: The physician introduces Cell Therapy into damaged, arthritic cells by means of a precise injection. This process is followed by several other modalities, including Collateral Artery Flow Exercises (C.A.F.E.), in order to accelerate the process.

Depending on tissue damage, severity of the condition and the size of the joint that needs to be injected, people usually need a series of 1 to 6 treatments to improve. There is usually no downtime, and people can go back to their usual activities or work immediately. The treatments can help most musculoskeletal problems such as low back pain, neck pain, knee pain, shoulder pain, whiplash, sciatica, tendinitis, sprain, strains, torn ligaments and cartilage damage.

Located in Miami, Florida, The Center for Regenerative Medicine includes a team of professionals that are dedicated to improve your quality of life, paving the way to enhance the science of non-surgical orthopedic medicine. World champions, sports legends, professional and amateur athletes, dancers, and people with just plain pain and arthritis go to The Center for Regenerative Medicine for nonsurgical orthopedic care. Using the facility to improve their condition, thousands of successful cases have been treated over the past nine years.

For more information and to read more on “The Knee Diaries”, please visit www.arthritisusa.net or call (305) 866-8384, International: (305) 866-6995.

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TRAVEL COMPANIONS

Making the decision to stay active and get out of the house more

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frequently can present quite a challenge for the elderly. The rewards are obvious: Studies have shown that staying inside every day is detrimental to a senior’s health, while experiencing nature and getting out into the community can provide physical, emotional, and social benefits. So what are the main drawbacks? In-home care provider Right at Home conducted a recent poll in which nearly a quarter of the respondents named transportation as the greatest challenge to senior independence.

For seniors who are living at home and need assistance with the activities of daily living, in-home care can be the perfect resource to support independence in the community. Professional caregivers can provide key support for senior clients who wish to stay active by arranging successful, safe outings; providing transportation to and from the home; identifying new activities as health needs and abilities change; delivering hygiene care so seniors look and feel their best; and helping them manage walkers and other mobility aids. Exercise, socialization, and stress reduction are just some of the benefits that can help seniors maintain a sense of self.

RELIEF IN SIGHT

Allergies frequently put a damper on our best intentions to get active during the springtime, but they’re not the only irritants that affect your eye health. Blepharitis is a low-grade inflammatory disease that can cause dry eye syndrome, contact lens intolerance, and inflamed, itchy, irritated eyelids.

It’s a common condition caused by a bacterial biofilm, laden with exotoxins, accumulating along the lid margin and causing irritation.

Progression to a chronic condition is typical.

Dr. James Rynerson, a boardcertified ophthalmologist, invented

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HEALTH PROMOTIONAL SERIES

ments, Berman Skin Institute’s breakthrough surgical procedures also include the popular ARTAS® hair transplant robot. Dr. David Berman, founder and Medical Director of the Institute, acted as the principal investigator during clinical trials that led to FDA approval, and he has been performing the procedure longer than any other physician in the world.

“Patients are always asking for the latest advances, and it’s a big part of my job to separate Dr. Berman the myths from the treats both facts,” says Berman. skin and hair “I truly enjoy enconditions at his institute. hancing the health and well-being of people in my community.”

FOCUS ON HEALTH

BlephEx™, a breakthrough procedure in the treatment of blepharitis and dry eye. The handheld device spins a surgical-grade microsponge, soaked in a lid scrub solution, along the eyelid margin. This process

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cleans the lids by removing the scurf, debris, crusting, and biofilm that accumulates over time, which relieves symptoms and allows people to eventually begin making their own tears. The treatments often save patients money on prescription drops, artificial tear solutions, and lens rewetting drops.

TURNING BACK THE CLOCK

Reveling in the advent of pleasant weather is an annual rite of spring, but the damage that the sun’s rays can inflict on your skin is an unsavory byproduct. Fortunately, cutting-edge diagnosis and treatment options exist for everything from mere aesthetic concerns to skin cancer.

At the Berman Skin Institute, patients are treated in a compassionate manner that lets them look as young as they feel. This dedication to patient welfare is bolstered by state-of-the-art medical technology and research that includes 60 on-site lasers, as well as diagnostic and therapeutic ultrasound, radiofrequency, and robotic-assisted surgical treatments that can turn back the aging process.

Not limited simply to skin treat-

Franchise Ownership Reengages Former Corporate Executive’s Love for Business Gregg Balbera started climbing Wall Street’s corporate ladder over 25 years ago. “When I started it was a very personal field, focused on people and building relationships,” said Balbera.

Fast forward to today, and Balbera acknowledges that much has changed over the past two decades, “The industry has become electronic, cold and impersonal,” he said.

As Gregg and his wife Eileen entered their 40’s, their three sons were getting older (now ages 20, 18 and 16), and they began thinking about a different quality of life without the monotony of the same daily routine.

trusted who had gone through the process,” he said.

The success of his friend was inspiring to the Balberas. For Right at Home franchisees, the average annual top-line revenue is $1,033,777 with a gross “With the way corporate America has margin of 37%1‡,2‡. changed, I missed the face-to-face While the Balberas didn’t have relationships I had practical healthcare experience, spent years building; with Right at Home, I they had plenty of personal have genuine experience to relate to clients opportunities to help and their families. “We have and interact with helped family members through people every day,” Alzheimer’s and we’ve said Gregg Balbera, Right at Home franchisee experienced both compassionate and unsatisfactory care.

When people learn we’ve been in their shoes, they know they can trust us.” said Balbera.

During this time, Gregg connected with a former Wall Street colleague who now owns a Right at Home franchise and inspired him. “That’s when we started researching Right at Home and the senior care industry; it was nice to have someone we knew and

Gregg and Eileen have been married for 22 years and Gregg says, “Now that we’re both dedicated to Right at Home full time, we’ve discovered we’re not only a great husband and wife team, but we’re also great business partners.”

IF YOU WANT TO BE PART OF A WINNING TEAM, HELP OTHERS, AND PURSUE SUCCESS WITH SIGNIFICANCE, THEN RIGHT AT HOME COULD BE THE RIGHT FRANCHISE FOR YOU. CALL 1-877-697-7537 OR GO ONLINE TO WWW.CHOOSERIGHTATHOME.COM TODAY! ‡ There is no assurance that your Franchised Business will do as well as those Franchised Businesses referenced above. Actual results vary ry from business to ry business.

1 Net Billings in 2013 for 249 Franchised Businesses open one year or more as of December 31, 2013; 83 or 33% of these Franchised Businesses attained or surpassed the represented level of financial performance.

Average gross margin in 2013 of 249 Franchised Businesses open one year or more as of December 31, 2013; 126 or 56% of these Franchised Businesses attained or surpassed the represented level of financial performance.

2

Right at Home, Inc. 6464 Center St., Ste. 150, Omaha, NE 68106. MN# F-4053. This information is not intended as an offer to sell, llll, or the solicitation of an offer to buy a fra fr nchise. It is for information purp ur oses only. urp

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Agenda

Where to Go Next Need a reason to get away in March or April?

Find it here.

MARCH 4–8

/

CHARLESTON, SET YOUR SIGHTS ON

PHOTOGRAPHY BY ANDREW CEBULKA

Charleston, SC › Miami Petaluma, CA › Boise, ID Washington, D.C. › New York City › Louisville, KY Coupeville, WA › New Orleans › Cambridge, MA

SOUTH CAROLINA

Treat Your Taste Buds With more than 100 events on the schedule, there’s something for every palate at the BB&T Charleston Wine + Food Festival. Sample local cuisine with dinners at hot spots like Xiao Bao Biscuit and McCrady’s, and attend wine seminars and tastings at the Culinary Institute of Charleston. Don’t miss the hands-on sushi-rolling session (paired with a sake lesson), the harborside oyster roast, or the BBQ block party. But be sure to save room for the festival’s finale, Toasted— the Southern-style dinner is billed as the ultimate chefs’ potluck. charleston wineandfood.com

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MARCH 1–21 MIAMI

Celebrate in the Streets

INDEPENDENT & ICONIC E S T.

1994

The Ultimate Steak Experience!

Elway’s

Metropolitan Grill themetropolitangrill.com

www.elways.com

DENVER, CO 303-399-5353

PROPRIETORS: John Elway & Jennifer Wiard

Manny’s

mannyssteakhouse.com

MINNEAPOLIS, MN 612.339.9900

PROPRIETORS: Phil Roberts, Peter Mihajlov

& Kevin Kuester

Grill 225

SEATTLE, WA 206.624.3287 PROPRIETOR: Ron Cohn

RingSide Steakhouse

RingSideSteakhouse.com

PORTLAND, OR 503.223.1513

PROPRIETORS: Jan, Scott & Craig Peterson

Gene & Georgetti

grill225.com

geneandgeorgetti.com

CHARLESTON, SC 843.266.4222

PROPRIETOR: Nick Palassis EXECUTIVE CHEF: Demetre Castanas

Benjamin Steak House benjaminsteakhouse.com

NEW YORK, NY 212.297.9177

CHICAGO, IL 312.527.3718

PROPRIETORS: Tony & Marion Durpetti

III Forks iiiforks.com

DALLAS, TX 972.267.1776

EXECUTIVE CHEF: Chris Vogeli

PROPRIETOR: Benjamin Prelvukaj CHEF: Arturo McLeod

McKendrick’s Steak House

HOUSTON, TX 713.658.9457

EXECUTIVE CHEF: Oz Rogers

St. Elmo Steak House

mckendricks.com

stelmos.com

ATLANTA, GA 770.512.8888

PROPRIETORS: Claudia & Doug McKendrick CHEF: Tom Minchella

INDIANAPOLIS, IN 317.635.0636

PROPRIETORS: Steve Huse & Craig Huse

Malone’s

malonesrestaurant.com

LEXINGTON, KY 859.335.6500

PROPRIETORS: Brian McCarty & Bruce Drake

INDEPENDENTLY OWNED & OPERATED

The Magic City’s Cuban residents launched Carnaval Miami in 1978 to teach younger members of the community about their heritage.

Since then, the festival has grown into a celebration of all Latino cultures. Things get a running start with a 5K through the streets of Little Havana followed by an arroz con pollo cookout.

Cheer on local youth fútbol teams as they play five-on-five matches at Kendall Soccer Park, get your golf clubs out for the tournament at the Country Club of Miami, or soak up strategy from the contestants in the domino tournament at Maximo Gomez Park. And whether you prefer the beat of merengue, reggaeton, salsa, hiphop, pop, or Latin jazz, you’ll find your groove at the upscale Carnaval on the Mile jazz street festival or at Calle Ocho, a buzzing block party that draws 800,000 to the heart of Little Havana for a full day of dancing, ethnic food, and kids’ activities. ¡Qué divertido! carnavalmiami.com MARCH 7–8 COUPEVILLE, WASHINGTON

Go Whale Watching

For some of the best California gray whale watching the West Coast has to offer, head two hours north of Seattle for the 44th annual Dana Point Festival of Whales. Every year in late November, the 35-ton marine mammals begin their migration from Alaska, passing by the seaside town of Coupeville as they cruise toward warmer waters off the coast of Mexico. For a good view, stake out a post in Dana Point Headlands Conservation Park—or hitch a ride with an offshore tour to see the whales up close. The breathtaking creatures may be the main attraction, but the festival offers plenty of other activities. Those wanting to dive

www.GreatSteakofNA.com

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deeper into marine biology may attend lectures by local experts like Capt. Todd Mansur, lead naturalist for Dana Wharf Whale Watching, and Dr. Lei Lani Stelle of the University of the Redlands.

Other events include a classic car and vintage boat exhibit, a clam chowder cook-off, a rubber ducky derby, a kids’ fishing clinic, an authentic Polynesian luau, the Dana Point Fine Arts Association Show & Sale, and a sand-sculpting competition. festivalofwhales.com MARCH 20–APRIL 12 WASHINGTON, D.C.

See Spring in Bloom Each year, D.C.’s Tidal Basin experiences an explosion of pink as the hundreds of cherry trees lining the area begin to flower.

The National Cherry Blossom Festival celebrates the annual springtime display with festivities dating back to 1927. Admire the blooms, and then head to events held across the nation’s capital including the swanky Pink Tie Party and the opening ceremony at Warner Theatre with musical performers hailing from both the U.S. and Japan. A family favorite, the National Cherry Blossom Festival Parade fills 10 blocks along Constitution Avenue with bands, floats, giant balloons, and musical performers, passing the Smithsonian National Museums of American History and Natural History, among other landmarks. For some high-flying fun, take to the skies on the National Mall with the Blossom Kite Festival, where you can watch the Hot Tricks Showdown and Rokkaku Battle. To keep news, directions, and event info at your fingertips, be sure to download the festival’s app. nationalcherryblossomfestival.org

step back in time—make plans to attend the annual Spring Fiesta. Since the ’30s, historic private homes in Uptown, the French Quarter, and the Garden District have opened their doors to visitors each spring. Many of the houses were built in the 19th century in Greek Revival style, with gable roofs, spiral staircases, and azalea-filled gardens and courtyards. Join one of the French Quarter walking tours

to learn more about the history of NOLA’s oldest neighborhood, and enjoy fine French-Creole cuisine with a sumptuous threecourse lunch at the famous Antoine’s Restaurant. Don’t miss the Night in Old New Orleans parade of horse-drawn carriages or the presentation of the Spring Fiesta Queen and her court, who promenade through Jackson Square adorned in antebellum attire. springfiesta.com

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MARCH 20–22 PETALUMA, CALIFORNIA

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Nothing pairs better with Sonoma Valley wine than the artisanal cheeses made by farms and creameries in the region. To get your fill of fine dairy products, head to California’s Artisan Cheese Festival. Participate in pairing sessions like “What A Perfect Pair: Honey & Cheese” and “Pair If You Dare,” which considers the textures and flavors of pickled veggies, smoked shellfish, and tropical fruits. Or attend a seminar like “All About the Milk,” where Soyoung Scanlan of Petaluma’s Andante Dairy discusses the differences between cow, goat, and buffalo milks. Learn how to make cheeses like feta and mozzarella, and sample sweet and savory dishes from Bay Area chefs at The Best Bite cook-off. If you want to explore further, sign up for one of the many farm tours: Stops include the Point Reyes Farmstead Cheese Company in Point Reyes Station, known for its award-winning blue cheese, and the Achadinha Cheese Company in Petaluma, whose dairy goats’ diet is supplemented with alfalfa and brewer’s grain to give its cheese a unique flavor. artisancheesefestival.com MARCH 25–29 BOISE, IDAHO

Expand Your Interests Alternative- and indie-culture seekers rejoice at Treefort Music Fest, where the robust lineup includes TV on the Radio, Trampled by Turtles, De Lux, Sisters, and Hurray for the Riff Raff.

Organizers call the event a festival of discovery, and it offers much more than the chance to find a new favorite band. Programming for all tastes abounds throughout Boise, including independent film screenings (Treefort Film Fest), performances by regional storytellers (Storyfort),

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and a skateboard showcase (Skatefort). Swing by Hackfort for TED-style talks by local innovators; attend Yogafort for yoga, dance, and fitness classes; or sample the wares of over a dozen local breweries at Alefort. The first ever Comedyfort puts local comics in the spotlight at Liquid Lounge and hosts late-night dance parties at the venue. With all that time you’ll spend rubbing elbows with up-and-coming artists, filmmakers, and writers, you might just feel the spark of inspiration yourself. treefortmusicfest.com APRIL 25–26 NEW YORK CITY

Turn up the Heat You’ll find five-alarm fun at the NYC Hot Sauce Expo, an event that’s not for the faint of heart.

Organizers narrowed a pool of over 300 entries down to a scorching lineup of 47 sauces. They’ll vie for the Screaming Mi Mi awards, where 13 categories include Fruit Based, Chipotle, All Natural, and Habenero. New to this year’s show, five industry greats will be inducted into the Hot Sauce Hall of Fame; nominees include John Hard (owner of CaJohns Hot Sauce) and the late Edmund McIlhenny (creator of Tabasco).

If you can take the heat, watch the Smoking Ed’s Carolina Reaper Eating Contest, where contestants have 60 seconds to scarf down as many of the world’s hottest peppers as they can (the Reaper packs quite a punch with more than 1.5 million Scoville units). Hot sauce tastings, spicy-food vendors, and the Bloody Mary Mix Down, featuring the Big Apple’s best bartenders round out the offerings. Can you feel the burn yet? nychotsauceexpo.com APRIL 29 LOUISVILLE, KENTUCKY

Root for Riverboats On the Wednesday before the horses rumble down the track

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at Churchill Downs for the Kentucky Derby, another chase unfolds on the Ohio River. At the Great Steamboat Race, two of the country’s last remaining steamboats, the Belle of Louisville and the Belle of Cincinnati, face off to see who will go home with the coveted Silver Antlers trophy. But it’s not just a contest to see which vessel can cross the finish line first: Their crews must complete a series of tasks both on land and in the water, and the team who scores the most points is declared the winner. Rules for this year’s race will be announced closer to the event date, but previous competitions have involved “jousting” with inflatable weapons and retrieving a buoy. Cheer from the shore, or hitch a ride aboard either ship. kdf.org APRIL 30–MAY 3 CAMBRIDGE, MASSACHUSETTS

Appreciate the Arts

Valid January 1 - March 15, 2015.

10% off also applies to your ExecuCar® private ride!

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America’s oldest university shows its creative side at the Harvard Arts First Festival, where student and faculty talent is showcased with more than 200 recitals, exhibits, and screenings. The fest kicks off with a ceremony hosted by actor and alum John Lithgow, where Damian Woetzel will receive the Harvard Arts Medal for his work as a dancer and his leadership in the arts community.

The Performance Fair hosts courtyard productions in the newly reopened Harvard Art Museums. This year, in conjunction with the National Civil War Project, the festival commemorates the 150th anniversary of the end of the War Between the States; highlights include the remounting of “Deep Wounds”

by Brian Knep, an interactive video installation honoring alums who died during the war, and a choral performance of Ralph Vaughan Williams’ “Dona Nobis Pacem” at the intimate Sanders Theatre. ofa.fas.harvard.edu

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Fun!

Fab Four Tunes

BY MYLES M E LLOR 1

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108 southwest february 2015

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Fun!

A-Minus

BY MYLES M E LLOR

Hard Crossword A puzzle for experts. Answers on page 115

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Join our unique franchise partnership. Do good and make money.® E-mail us today! opportunities@seniorshelpingseniors.com www.seniorshelpingseniors.com ©2011 Seniors Helping Seniors. Each office is independently owned and operated. All trademarks are registered trademarks of Corporate Mutual Resources Inc.

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Black History Year.

You heard it here first.

If you ever thought February was too short to celebrate Black history, we think you’re on to something. At Southwest®, we celebrate Black History Month 365 days a year. Through our committed relationships, we proudly support the many communities we call home.

Southwest values our relationships with community organizations making the world a better place.

Tuskegee Airmen • NAACP ACT-SO • National Great Blacks In Wax Museum • The Bernard and Shirley Kinsey Foundation for Arts and Education • Advocates USA

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Sudoku

For more braintraining games from Gareth, visit brainedup.com.

BY GAR E TH M OOR E

Warm-Up

Easy

7

9 1

3 4

5

6 2

1 8

3 5

8 9 2 3 6 9 1 4 6 4 1 7 2 8 7 9

8

7 5

4

1 6

9 3

3

9

8 6 5 7 9

1 8 6 4 3 8

3

4 2

8

4 1 9 8 2

6

7

8

3 7 1 9 6 4

SouthwestÂŽ values our relationships with community organizations making the world a better place.

3

Tuskegee Airmen NAACP ACT-SO National Great Blacks In Wax Museum The Bernard and Shirley Kinsey

Medium 1

3 2 7 8

8 2 6 8 8 4 5

9 5 9

Medium 2

7 9

1 7 8 7 6 7 3

3 2 1

5 9 1 6

Foundation for Arts and Education

4 6

9

3

8 2 5 9 5 1 8 7 4 9 7 1 6 2 5 3

8 1 2

Advocates USA

4 3

National Black College Alumni Hall of Fame Trumpet Foundation

2

4 8

Jenesse Center Legacy Ladies

Hard 1

9 5 7 7 6 5 8 3 4 1 7 9 3 6 2 5 4 8 3 2 7 8 8 4 2 8 4 3

Hard 2

4

8

6 2 9

6

6 5

7 4 1 5 2 7 4 3 4 1 6 8 5 1 9 2

9

Brotherhood Crusade

8 9 5

8

7

California Black Chamber of Commerce Texas NAACP Texas Association of African American Chambers of Commerce United Negro College Fund

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 115

F2_FUN_mr.indd 113

(UNCF)–Houston

1/6/15 12:25 PM

MARKETPLACE

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F2_FUN_mr.indd 114

1/7/15 10:06 AM

Answers Fab Four Tunes S A N E L R A G A S R I P R E

A C A I E A T O L L E D E A R

B U R G V R O O T Y A I S I S

E T C H C I N D O

R E S T A T E D

D R Y

A N V A O I L Z Z Y O S N I E S

A B E A M E A Y E S M I D I

S L A Y

K I S S

S P E A R I S M N T E S U N E D T H A I I S S T S L E L T

U P S W E A T S T S H M E A M L L I A D R E M A

Sudoku N O N E

T O O R O B K

C H I R P

T I N G E

S N E E R

Z I P S

Z E E S

Y U L E

L E V I E I T H A C A N O N O

S T A G V B E A T U P S A L I

M A N I T I R I

U M I A K

T E L L

E F E M B E R I R E L I Y D E A A L P H G I E I N E N G S

7 1 6 2 9 3 5 4 8

2 3 4 7 8 5 6 1 9

9 5 8 6 1 4 2 3 7

1 7 9 3 4 2 8 6 5

Easy

6 8 5 9 7 1 4 2 3

3 4 2 5 6 8 7 9 1

4 2 3 1 5 7 9 8 6

8 9 7 4 3 6 1 5 2

5 6 1 8 2 9 3 7 4

Medium 2

A-Minus A B E D L T U C S O N I H O D

Warm-Up

E X E C A W O N Z O R N A E T A V I D

A I N U

E D E M A

N O N E S U I C C H Y

S N I D E

A D I O S

T R E E Z I L Y A B L E R C B S N L I T E A G E E S T R S O N A Y E S G O M E G E T A N U B S I S

2 9 3 4 6 8 1 7 5

5 7 6 9 1 3 8 4 2

4 1 8 5 7 2 6 3 9

6 4 7 1 5 9 2 8 3

2 3 5 1 6 4 9 8 7

9 4 7 8 2 3 1 5 6

Medium 1

1 6 8 9 7 5 4 2 3

8 7 2 5 3 1 6 4 9

6 1 3 4 9 2 5 7 8

5 9 4 6 8 7 3 1 2

3 5 6 2 4 8 7 9 1

7 2 1 3 5 9 8 6 4

4 8 9 7 1 6 2 3 5

1 3 5 8 2 7 9 6 4

7 6 9 2 4 1 3 5 8

3 2 1 7 8 5 4 9 6

8 5 4 3 9 6 7 2 1

6 3 1 4 7 5 2 8 9

9 7 2 8 3 1 6 4 5

9 7 4 6 8 5 1 2 3

8 6 2 1 4 3 7 9 5

2 4 8 3 1 6 5 7 9

3 5 6 7 2 9 4 1 8

1 9 7 4 5 8 3 6 2

7 8 9 5 6 4 2 3 1

6 3 1 8 7 2 9 5 4

4 2 5 9 3 1 6 8 7

3 2 8 5 4 1 7 6 9

4 6 5 8 7 9 1 2 3

7 1 9 2 3 6 8 4 5

2 5 4 7 6 8 9 3 1

9 7 6 4 1 3 2 5 8

1 8 3 9 2 5 6 7 4

Hard 2

Hard 1

9 8 2 6 3 4 5 1 7

5 1 3 2 9 7 8 4 6

5 4 8 2 9 6 7 3 1

7 8 5 1 6 4 3 9 2

3 2 9 7 5 8 4 1 6

1.888.GAL.ISLE

4 1 6 9 2 3 5 7 8

2 9 3 6 1 7 8 5 4

8 6 7 5 4 9 1 2 3

1 5 4 3 8 2 9 6 7

5 4 1 6 8 2 3 9 7

8 9 2 3 5 7 4 1 6

6 3 7 1 9 4 5 8 2

WWW.GALVESTON.COM

MARDI GRAS 2015, IT’S PARTY ON THE ISLAND TIME! MARDI GRAS GALVESTON FEBRUARY 6 - 17, 2015

SCAN FOR A COMPLETE LIST OF EVENTS ONLINE

F2_FUN_mr.indd 115

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Reader Service

BUSINESS 65

103

Dragon Products 877.783.5538 www.dragonproduct.com

12

ITI Manufacturing 888.855.2502 www.itimanufacturing.com

11

i33

Karrass 323.866.3800 www.moveinmedia.com

i101

NTM 800.248.5360 www.ntmusa.com

111

Seniors Helping Seniors www.seniorshelpingseniors. com

COMPUTERS AND COMMUNICATION BC

109

Asus Computer International 510.739.377 usa.asus.com

CONSUMER 104

Call811 www.Call811.com

IBC

Dr Pepper Snapple Group drpeppersnapplegroup.com

14

Fairchild & Company 800-773-8123 fairchildjewelry.com

31

Paul Frederick 800.247.1417 www.paulfrederick.com/ exclusive Pinto Ranch 800.393.8001 www.pintoranch.com

105

The Walking Company 800.642.9265 www.TheWalkingCompany. com

27

Station Casinos www.SCLV.com/SWA

51

Station Casinos Graton Project GratonResortCasino.com

47

Stratosphere 702.380.7777 www.stratospherehotel. com

IFC-1

Wynn Las Vegas wynnlasvegas.com

13

UNTUCKit UNTUCKit.com

39

Varidesk 972.538.4224 varidesk.com

49

Z Clip zclip.com

EDUCATION 15

United Association of Veterans in Piping www.UAVIP.org

HOTELS, RESORTS, AND CONFERENCES 19

Chumash Casino 800.CHUMASH www.chumashcasino.com

29

Grand Canal Shoppes thegrandcanalshoppes. com

Hard Rock Hotel and Casino www.hardrockhotel.com/ destinations

43

34-35

It’s Just Lunch 800.858.6526 www.itsjustlunch.com

Jeff Dunham at Planet Hollywood 800.745.3000 planethollywoodresort.com

25

66

MacNeil Automotive Products Ltd. 800.441.6287 www.weathertech.com

Jersey Boys 800.745.3000 JerseyBoysVegas.com

110

One Seagrove Place 800.368.9100 www.oneseagroveplace. com

21

i101

Miracle Mile Shops 888.800.8284 www.miraclemileshopslv. com OEO 800.448.7544 www.oeo.com

44

17

Pineapple Hospitality 866.866.7977 staypineapple.com Rio Penn & Teller 702.777.7776 www.riolasvegas.com

67

Rock of Ages at The Venetian 866.641.7469 www.RockOfAgesVegas. com Rod Stewart www.thecolosseum.com

REAL ESTATE 2-3

K. Hovnanian Homes www.khov.com/southwest

RESTAURANTS i101

Best American Steakhouses 727.466.0433 www.bestamericansteak houses.com

i101

Best of Italian 727.466.0433 www.bestofitalian.com

102

Great Steak Houses of North America GreatSteakofNA.com

6-7

Landry’s 800.552.6379 www.landrysrestaurants. com

i101

Rodizio Grill www.rodiziogrill.com

23

Talk of the Town Restaurant Group 407.295.1030 www.talkofthetown restaurants.com

107

Tilted Kilt www.tiltedkilt.com

116 southwest february 2015

F1_ReaderService_MR.indd 116

1/12/15 3:28 PM

TRAVEL 9, 131 Arizona Commerce Authority 866.306.8091 ArizonaKnowHow.com

71

Visit Phoenix visitphoenix.com

FOCUS ON EDUCATION 85

Auburn University Executive MBA Programs 877.AUB.EMBA www.AuburnEMBA.org

Clear clearme.com

83

115

Galveston Island 888.GAL.ISLE www.galveston.com

Clark County School District www.Teach.Vegas

86

i101

Island Routes 877.768.8370 www.islandroutes.com

Rady UCSan Diego School of Management rady.ucsd.edu

4-5, 85 UC San Diego www.ucsd.edu

104

K1 Speed 888.K1.KARTS www.K1Speed.com

87

i101

Merlin Group Madame Tussauds 702.862.7800 www.madametussauds. com

FOCUS ON HEALTH

i101

Caravan Tours 800.Caravan www.Caravan.com

106

93

Berman Skin Institute 800.367.5476 eHair.com

Mt. Rose Ski Tahoe skirose.com

98

106

SuperShuttle 800.BLUEVAN www.supershuttle.com

BlephEx 800.257.9787 www.BlephEx.com

98

California Gamma Knife 888.600.1574 CaliforniaGammaKnife. com/essential-tremor

89

Cancer Treatment Centers of America www.cancercenter.com

The Parking Spot 312.780.2200 www.theparkingspot.com

ADVENTURE IN PHOENIX/SCOTTSDALE Arabian Horse Association of Arizona 480.515.1500 www.scottsdaleshow.com

96

73

Del Webb delwebb.com/Arizona

95

77

Laser Spine Institute 800.722.0342 www.laserspineinstitute. com

79

79

75

Scottsdale Culinary Festival scottsdalefest.org Talking Stick Resort 866.877.9897 talkingstickresort.com

an exciting getaway to Rio All-Suite Hotel & Casino in Las Vegas!

University of North Texas unt.edu/onlinemasters

22

14

Enter to Win

Center for Regenerative Medicine 305.866.8384 www.arthritisusa.net Hotze Health & Wellness Center 888.504.3063 www.hotzehwc.com

99

Right at Home 877.697.7537 www.chooserightathome. com

91

The Snoring Center 855 DR SNORE snoringcenter.com

BUSINESS PACKAGE INCLUDES: 38 and two Dragon Products • Three days nights hotel 877.783.5538 accommodationswww.dragonproduct.com at the Rio All-Suite Hotel & Casino 103

ITI Manufacturing

• Dinner for two at888.855.2502 Voodoo Steak

www.itimanufacturing.com

• Two VIP tickets to see Penn & Teller i33

Karrass 323.866.3800 ENTER AT SOUTHWESTMAG.COM www.moveinmedia.com ( ONLY ONE ENTRY PER PERSON)

i101

NTM

OFFICIAL RULES: Entries must be received no later than mid800.248.5360 night, February 28, 2015. Entrants must be at least 21 years of age. www.ntmusa.com Employees of Pace Communications, Inc., Southwest Airlines, all contest sponsors and their immediate families are not eligible.

The winner will be selected in a random drawing by Pace Com115 Seniors Helping Seniors munications, 1301 Carolina Street, Greensboro, NC 27401, on or about April 15, 2015. Only onewww.seniorshelpingseniors. entry per person is allowed. Odds of winning are dependent upon number of entries received. com For a list of winners, send self-addressed, stamped #10 envelope to SOUTHWEST:THE MAGAZINE SWEEPS/PENN & TELLER, Pace Communications, 1301 Carolina Street, Greensboro, NC 27401. The winner will be notified (by email or telephone).

If the winner does not agree with the rules of the contest, or COMPUTERS AND does not meet the requirements to be eligible to enter this COMMUNICATION contest, winner will be excluded as a possible prize winner. Federal, state and local taxes are the responsibility of the winner. Local taxes are the responsibility of the winner.

BC by law,Asus Void where prohibited and all Computer federal, state and local laws apply. The winner will receive a 1099 IRS tax form. ProInternational motional value $685. Prizes are non-refundable, non-transusa.asus. ferable, are not redeemable510.739.377 in cash, and may not|be substituted. Selected blackout datescom may apply. Restrictions may apply.

No Southwest Airlines tickets are included in this contest.

CONSUMER F1_ReaderService_MR.indd 117

i97

1/12/15 3:28 PM

PRODUCTS AND SERVICES

How Can We Help?

LEAVE IT TO ME Helen Lauvao, Customer Service Supervisor Business Select® fare: A1–A15 boarding, maximum Rapid Rewards® Points, Fly By® priority lane access (in select cities), and a free premium drink on day of travel. Cheers!

EarlyBird Check-In®: We’ll automatically check you in, and you can get a better boarding spot. southwest.com/earlybird Click ‘N Save®: Great travel deals in one email to save you time and money. southwest.com/email

THANKS FOR FLYING Tony Roach, Marketing & Loyalty Rapid Rewards®: Any trip, any day. Get unlimited reward seats with no blackout dates.

(All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.) southwest.com/jet

TRAVELING TODAY? Heather Wulfekuhle, Operations Mobile site and check-in: Book a trip, check-in, see your flight status, and get your boarding pass, all in the palm of your hand. mobile.southwest.com

WE CAN DO THAT Estefania Santiago, Customer Support & Services Southwest Vacations®: Build the trip that’s right for you, and cross another destination off your bucket list. southwestvacations.com Hotels & rental cars: Get great low rates on hotel stays and car rentals online.

Plus, earn Rapid Rewards Points. southwest.com

118 SOUTHWEST FEBRUARY 2015

F1_swabob_kt.indd 118

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WELCOME ABOARD Veronica Tevelde, Flight Attendant Southwest® gift cards: No matter the occasion, a gift card is sure to please. southwest.com/giftcard WiFi & inflight entertainment: Need to stay connected? Use your own device to watch free live television, or surf the Web for a small fee (only available on WiFienabled aircraft).

WE’LL GET IT THERE Shawn Scarberry, Cargo Agent Southwest Cargo : Ship your time-critical cargo where it needs to go with our Relentlessly Reliable® air cargo service. swacargo.com SM

ENJOY THE FLIGHT Michael Boos, Pilot Charters: Customize travel for your corporate meetings, conventions, or special events. southwest.com/charter Group travel: Discounted fares mean the whole gang can come along. southwest.com/groups Corporate travel: A dedicated sales team focused on customized corporate travel solutions. southwest. com/corporatetravel

CAN I COME? Chimi the dog, World Traveler Pet fare: This little guy is too cute to leave at home! Bring your small dogs and cats onboard so they can enjoy a vacation, too. southwest.com/pets

FEBRUARY 2015 SOUTHWEST

F1_swabob_kt.indd 119

119

1/5/15 5:00 PM

SPOTLIGHT

The Card that Rewards You Being a Rapid Rewards Visa Cardmember comes with benefits.

HAVING A BALL

Rangers fans met Adrian Beltre at a Rapid Rewards Access Event.

With the Southwest Airlines Rapid Rewards Visa credit card, Cardmembers earn points not only by flying on Southwest but also by simply making purchases with their card. Redeeming those points goes far beyond flights too, thanks to Rapid Rewards Access Events, a program where Cardmembers can cash in points for “bucket list” experiences or getaways with a special friend or family member.

Rapid Rewards Access Events give Rapid Rewards Credit Cardmembers opportunities to participate in exclusive experiences ranging from Cirque du Soleil shows to Caribbean vacations.

Cardmembers can use Rapid Rewards Points to bid on experiences through online auctions, or they can snag one of the “redeem now” packages (which often sell out in a matter of minutes) on southwest.com/morerewards.

Cardmember experiences have included a VIP Ski Retreat at Montage Deer Valley resort in Park City, Utah; golf getaways alongside pros at exclusive courses; an MLB Spring Training dream experience; and behind-the-scenes visits to the California wine country. The events maximize the value of our Rapid Rewards Visa Card from Chase—a two-time Freddie Award winner in the

Best Customer Service and Best Affinity Credit Card categories.

“Once in a lifetime opportunity.” “I felt like a rock star.” “These experiences make me proud to be a Southwest Airlines Rapid Rewards Credit Cardmember!” These are just some of the praises we’ve heard from those who’ve experienced Rapid Rewards Access Events. But why just take their word for it? If you’re not already a Rapid Rewards Visa Cardmember and would like to learn more about the card and how you can use your points for these events, visit southwest.com/partners.

And if you’re already a loyal Cardmember, stay in the know about Rapid Rewards Access Events by subscribing to the Rapid Rewards Email Update at southwest.com/RREU. —Kim Anslinger For a list of 2015 Rapid Rewards Visa Cardmember Access Events visit southwest.com/rapidrewards accessevents. Events and availability are subject to change. Accounts subject to credit approval.

Restrictions and limitations apply. Southwest Airlines Rapid Rewards Visa credit cards are issued by Chase Bank USA, N.A. Offer subject to change.

120 SOUTHWEST FEBRUARY 2015

F1_spotlight_KT.indd 120

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We think a reward flight should be just that—a reward. So we don’t black out dates. Points don’t expire.* And our Rapid Rewards® program was named Best Award Seat Availability in the industry. So go ahead and take your seat. You deserve it. Join now by visiting southwest.com/enroll.

Southwest Airlines® is the only U.S. airline with 100% reward seat availability, as reported in the Switchfly Reward Seat Availability Survey, May 8, 2014, at IdeaWorksCompany.com. Benefits apply to points transactions. *Points don’t expire as long as you have flight- or partner-earning activity every 24 months. All Rapid Rewards® rules and regulations apply. ©2014 Southwest Airlines Co.

swa rapid rewards.indd 1

9/26/14 10:38 AM

COMMUNITY OUTREACH

Creating Smiles How one family benefited from Southwest’s Medical Transportation Grant Program

IN GOOD HANDS

Southwest helped Elijah get the treatment he needed.

In September 2013, my husband, Nate, and I got a call that changed our lives.

Our adoption agency delivered the news that our future son, Elijah, was only three and a half weeks from his due date and that he had a cleft lip and palate. It was a short window of time to prepare to bring home a newborn, let alone research care options.

While looking into treatments, I discovered nasoalveolar molding, or NAM, a specialized procedure that’s proven to have better outcomes for repair than typical procedures, resulting in fewer surgeries down the road.

My heart sank, however, as I learned that no one in our home state of Indiana was trained to perform the procedure. I contacted New York University’s Institute of Reconstructive

Plastic Surgery, where NAM was developed. Even though it would require a considerable amount of travel, I thought it would be worth exploring the option.

IRPS explained to me that Southwest Airlines has a Medical Transportation Grant Program that supports more than 90 nonprofit hospitals and medical transportation organizations by providing them complimentary, roundtrip tickets, which can then be given to patients and caregivers.

IRPS’s supporting foundation, myFace, offered us the chance to travel to New York City weekly from Indianapolis.

We spent the next four and a half months flying back and forth on Southwest. Each time we walked into the clinic, we felt at home and knew our son was receiving worldclass treatment.

Nate and I will never be able to express how truly thankful we are to IRPS, myFace, and Southwest. The work these three organizations do together is transformative, both literally and figuratively. We never could have received the amazing level of care at IRPS without the incredible generosity of Southwest and myFace.

Elijah is too young to understand now, but I can’t wait to tell him this story one day. He won’t remember these trips, but he will know the impact they had on his life. —Rebecca Evans

122 SOUTHWEST FEBRUARY 2015

F2_communityoutreach_KT.indd 122

1/9/15 12:25 PM

FLIGHT SERVICE

Please abide by public announcements from Flight Attendants concerning electronic devices.

En todos los casos, por favor rígete por los anuncios públicos y las solicitudes de los Sobrecargos con respecto a todos los aparatos electrónicos.

Inflight Entertainment

Flight Service

Permitted Pueden usarse dentro del avión

Permitted

Wifi

Always Permitted

Never Permitted

Siempre puedes usar dispositivos Small portable electronic devices Inflight Entertainmentelectrónicos portátiles y pequeños (PEDs) such as tablets, e-readers, (PEDs) tales como tabletas, lectores and smartphones weighing less than electrónicos y teléfonos inteligentes 2 pounds may be used in AIRPLANE que pesen menos de 2 libras en mode at all times on domestic flights, modo AVIÓN en los vuelos domésunless a Crew Member indicates ticos, excepto si un Miembro de la otherwise. A small PED may be Permitted Wifi Flight Service Tripulación indique lo contrario. held inInflight hand, Entertainment attached to a person, Inflight Entertainment Flight Service Puedes sujetar un PED pequeño or placed in clothing or a seatback en la mano, llevarlo encimo, enla pocket. Devices and accessories ropa o en un bolsillo en el respalmay not block access to the aisle. do delasiento. Los dispositivos y Large PEDs such as laptops weighing Permitted Always Permitted el Wifi must be stowed accesorios nopueden bloquear 2 pounds or more acceso en el pasillo.Smart Los PEDs granunder theWifiseat or in an overhead Movies Phones Permitted Always Permitted des como computadorasportátiles bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, Movies Smart Phones Pacemakers all PEDs must be turned off during taxi, takeoff, and landing at airports Tablets or Smartphones Tablets or E-readers Messaging Movies Smart Phones Pacemakers outside the U.S. and its territories.

E-readers (in (in AIRPLANE Please use headphones for all audio AIRPLANE mode) mode) and video.

Tabletas o lectoTeléfonos Messaging Tablets or E-readers Hearing Aids res electrónicos inteligentes (en modo AVIÓN) (en modo AVIÓN)Flight Inflight Entertainment Service

Movies

Messaging

Smart Phones

Pacemakers

Two-Way Radios

Tablets or E-readers

Hearing Aids

Electronic Cigarettes and Smoking Devices

Laptop Computers

TV

Remote-Controlled Toys

que pesen 2 libras o más deben de

Flight Service debajo del asiento o ser guardados

en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje.

Se recomienda que las computadoras portátiles se guarden en un Always Permitted Never Permitted estuche debajo del asiento.

En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y Never Permitted susPacemakers territorios.

Por favor usa auricuTwo-Way Radios Never Permitted lares para cualquier sonido o video.

Television or AM/FM Radio Receivers

NFL Redzone

Messaging

Tablets or E-readers

TV

Inflight Entertainment

Laptop Computers Laptop Computers

TV

Wifi

Inflight Entertainment

Permitted Inflight Entertainment Computadoras

Wifi

TV

Flight Service

Inflight Entertainment

NFL Redzone

Flight Service

Always Permitted Always Permitted

Laptop Computers

Flight Service

Movies

Smart Phones

Smart Phones Always Permitted

Hearing Aids Radios Two-Way

DVD/CD Players Reproductores de DVD/CD Electronic Cigarettes and Smoking Devices

Digital Cameras Cámaras Electronic Cigarettes and digitales Smoking Devices GPS Receivers Remote-Controlled Toys GPS

NFL Redzone

Wifi

Movies

Permitted Flight Service portátiles

Hearing Aids Laptop Computers

Audio Players Aparatos de Two-Way Radios audio

Permitted Pacemakers

Pacemakers Never Permitted

Never Permitted Flight Service Hand-Held Never Permitted

Electronic Remote-Controlled Toys Games Juegos electrónicos Television or AM/FM Radio Receivers portátiles Always Permitted

Satellite Radio Radio por satélite Electronic Cigarettes and

Smoking Devices Video Camcorders Videocámaras

Bluetooth Devices Remote-Controlled Toys Dispositivos Bluetooth

Permitted

Never Permitted

Two-Way Radios

Two-Way Radios

Television or AM/FM Radio Receivers

NFL Redzone

Never Permitted Electronic nerve stimulators and other implanted medical devices Permitted Always Permitted are also permitted. Dispositivos de Movies Messaging Flight Service estimulación eléctrica de los nervios Tablets or E-readers y otros implantaPacemakers Tablets or E-readers Messagingaparatos médicos Smart Phones Pacemakers Pacemakers Two-Way Radios dos también son permitidos.

Marcapasos

Permitted

Always Permitted

Wifi

Movies

Smart Phones

Flight Service Movies

Smart Phones

Permitted

Tablets or E-readers Always Permitted

Always Permitted TV

Pacemakers

Messaging

Never Permitted Laptop Computers

Never Permitted

Smart Phones

Hearing Aids

Hearing Aids Radios Hearing Aids Two-Way Aparatos para sordos Two-Way Radios

Tablets or E-readers

Electric Shavers Rastrillo Pacemakers eléctrico Electronic Cigarettes and Smoking Devices

Electronic Watches Relojes electrónicos

Electronic Cigarettes and Smoking Devices

Hearing Aids

Never Permitted Nunca pueden usarse dentro del avión

Hearing Aids Never Permitted

Remote-Controlled Toys

Electronic Cigarettes and

NoiseCanceling Two-Way Radios Headphones Auriculares que aislan el ruido

Electronic Cigarettes and Smoking Devices

Devices Laptop Computers Remote-Controlled Toys TV or E-readers Hearing Aids Electronic Cigarettes and Devices capable Tablets of Smoking transmitting Smoking Devices data, unless otherwise noted, are never permitted.

Nunca son permiMessaging Tablets or E-readers Hearing Aids Electronic Cigarettes and Smoking Devices tidos los dispositivos con capacidad TV Laptop Computers Remote-Controlled Toys Television or AM/FM Radio Receivers NFL Redzone Smart Phones Pacemakers Two-Way Radios Two-Way Electronic Television or Remotepara transmitir datos, excepto que Radios (WalkieCigarettes and AM/FM Radio Controlled Toys Laptop Computers Remote-Controlled Toys Pacemakers Two-Way Radios se especifique lo contrario.

Talkies) or Smoking Devices Receivers Juguetes de Scanners Radios Cigarrillos Televisión o Receivers control remoto or AM/FM Radio NFL Redzone Laptop Computers Remote-Controlled ToysTelevision TV emisores/ electrónicos y radios de AM/ TV Laptop Computers Remote-Controlled Toys receptores dispositivos para FM Television or AM/FM Radio Receivers NFL Redzone (walkie-talkies) fumar Tablets or E-readers Hearing Aids Electronic Cigarettes and

Messaging

Hearing Aids

Electronic Cigarettes and Smoking Devices

Television or AM/FM Radio Receivers

Smoking Devices

Television or AM/FM Radio Receivers

NFL Redzone

Television or AM/FM Radio Receivers

NFL Redzone Remote-Controlled Toys

Laptop Computers

Remote-Controlled Toys

DISABILITY ASSISTANCE Southwest Airlines offers assistance to their Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus clientes con discapacidades que lo pidan.

ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing.

Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on southwest.com to report a lost item.

Visita la página de Servicio al Cliente en southwest.com para reportar un Television or AM/FM Radio Receivers objeto perdido.

Always Permitted Pueden usarse en todo momento dentro del avión

Wifi

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros asalten, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (por ejemplo, “defensor de rodillas”, manta portabebés) no pueden sujetarse a cualquier parte de la aeronave.

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Television or AM/FM Radio Receivers

Television or AM/FM Radio Receivers

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INFLIGHT ENTERTAINMENT PORTAL

Get Connected

Our online Inflight Entertainment Portal allows you to access free content, including games, a flight tracker, and all that southwest.com has to offer. Inflight entertainment options are all accessible from the homepage of the portal.

How to Access Every device is different, but here are the basic steps: 1. Once onboard a WiFi-enabled aircraft, turn on your approved electronic device, and set to airplane mode. WiFi is now available gate-to-gate in the U.S. 2. View available wireless networks, select “Southwest WiFi,” and connect.

3. Launch your Web browser to be directed to the Inflight Entertainment Portal Inflight Entertainment Flight Service (you might need to hit “refresh”), or navigate to southwestwifi.com.

4. A list of supported devices and operating systems is available on the Inflight Entertainment Portal FAQ or on southwest.com.

Wifi

WiFi$

Movies

Wifi

Permitted

Always Permitted

Smart Phones

Pacemakers

• Browse the Web, check e-mail, or update your status on social media.

• In order to provide a top-notch WiFi experience, Inflight Entertainment Flight Service we limit access to certain high-bandwidth applications and websites including Netflix, HBO Go, and VoIP. Movies

Movies

Messaging

TV

NFL Redzone

Messaging

Two-Way Radios

Laptop Computers

Hearing Aids

Always Permitted Hearing Aids

Never Permitted Electronic Cigarettes and Smoking Devices

Smart Phones

Pacemakers

Tablets or E-readers

Hearing Aids

Laptop Computers

TV

Pacemakers

Tablets or E-readers

Permitted

Tablets or E-readers

Two-Way Radios

Remote-Controlled Toys

Two-Way Radios

Television or AM/FM Radio Receivers

Electronic Cigarettes and Smoking Devices

• Choose from a wide selection of popular titles, including recent releases, classics, and children’s films.

• Movies can only be viewed while device is connected to Southwest WiFi. NFL Redzone

Flight Service

Messaging$

Movies

Smart Phones

Hearing Aids

Laptop Computers

Pacemakers

Two-Way Radios

Never Permitted

Movies$

Smart Phones

Never Permitted

• Available all day per device.

• Stay in contact with friends and family like you never left the ground.

• Information about which apps are available can be found on the Inflight Entertainment Portal.

Always Permitted

Tablets or E-readers

TV

Messaging Never Permitted

Permitted

Wifi

Messaging

Always Permitted

Inflight Entertainment

Inflight Entertainment Options Flight Service

Inflight Entertainment

Wifi

Permitted

TV

TV

Laptop Computers

• Enjoy unlimited access to our popular lineup of live channels and on-demand TV episodes for free.

• Compatible device information can be found on the Inflight Entertainment Portal.

Electronic Cigarettes and Smoking Devices

Remote-Controlled Toys

Remote-Controlled Toys

Electronic Cigarettes and NFL Redzone Smoking Devices

Television or AM/FM Radio Receivers

Television or AM/FM Radio Receivers

Remote-Controlled Toys

MORE INFORMATION • Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled.

• Service on flights to/from destinations outside the contiguous U.S. is currently not available for the entire flight.

• Southwest takes great pride in giving you low fares and a comfortable flight, but we are unable to provide technical support.

• Movies and select TV content require a download of the free Onboard Player app available in the Apple App Store or Google Play Store.

NFL Redzone

$

Television or AM/FM Radio Receivers

Pricing information can be found on the Inflight Entertainment Portal.

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INTERNATIONAL TRAVEL

Customs & Immigration 1

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.”

1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

6 Passport number 7 Country of Residence 8 Countries visited on this

trip prior to U.S. arrival

10 The primary purpose of this trip is business: 11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture:

12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise: (articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.

Date (month/day/year)

CBP Form 6059B (04/14)

for passengers coming from abroad

1 Name(s) Nationality

• Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied.

• Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise.

• Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger.

• If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed.

• For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx

sat.gob.mx

aduanas.gob.mx

U.S. Customs Declaration Form*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters.

• Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country.

• Lines 5 and 6 may be left blank if not using a passport.

• On Line 9, enter WN for Southwest, followed by your specific flight number.

• Please read both sides of the declaration.

• Sign at the “X.”

Mexican Customs Declaration Form

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico.

How to complete this form: • Complete sections 1–6.

• Once completed, sign and date the form.

Liquor $5 • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Canadian Club® Reserve

• • • •

Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream Finlandia® Vodka

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

Last name(s)

PAYMENT OF DUTIES

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country:

Cheers!

Welcome to Mexico

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name

Signature

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

3

Customs Declaration

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land.

Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment).

• The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency.

• Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported.

• In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)



2

This Space For Offical Use Only

Customs Declaration

BEVERAGES

Date of birth

Day

Month

Year

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties.

Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

Mexican Immigration Form

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico.

How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form.

• Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers.

What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs.

• Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined

by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

Beer $5

Wine $5

• Bud Light® • Miller Lite® • Dos Equis® Special Lager • Leinenkugel’s® Snowdrift Vanilla Porter • Fat Tire®

• Coastal Ridge® Chardonnay • Coastal Ridge® Merlot

Complimentary Beverages • • • • • • • • • • • •

Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Tomato Juice Mr & Mrs T® Bloody Mary Mix

• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • LIFT® Coffee* • Decaf Coffee* • Tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Creamer available

Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name.

Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

Recycling

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

FEBRUARY 2015 SOUTHWEST

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Rapid ® Rewards

The name says it all.

Rapid Rewards offers more ways to earn points to redeem for reward flights and no restrictions to get between you and your favorite destinations. Your points spend like cash, so lower fares require fewer points to fly. Plus, as a Member, you’ll enjoy these benefits: UNLIMITED REWARD SEATS • NO BLACKOUT DATES • POINTS THAT DON’T EXPIRE*

A-List tier benefits

A-List Preferred tier benefits

• Priority boarding • Fly By® Priority Check-in and Security Lane access** • 25% point-earning bonus

Receive all the benefits of A-List, plus: • Higher priority boarding • Free Inflight WiFi (on planes that have Inflight WiFi, of course) • 100% point-earning bonus

Make your points go further.

You can earn rewards faster with the Rapid Rewards Points Center. Buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another—all from one location.

Visit southwest.com/pointscenter to get started.

Earn even faster with the Rapid Rewards Credit Card.

PREMIER CARD EXCLUSIVE BENEFITS: • Earn 2 points per $1 spent on Southwest Airlines purchases made directly with the airline.

• Earn 2 points per $1 spent on Rapid Rewards Points Center, Hotel and Rental Car Partner purchases.

• Earn 1 point per $1 spent on all other purchases.

• Earn 6,000 bonus points after your Cardmember Anniversary.

• Redeem points for International flights, cruises, hotel stays, rental cars, gift cards, and access to exclusive events.

Visit southwest.com/applytoday to learn more.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Airlines Rapid Rewards Visa Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See southwest. com/applytoday for pricing and rewards details.

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Enroll now!

It’s free and easy to join Rapid Rewards!

Sign up now at southwest.com/enroll.

Earn more points when you visit our Partners.

Shop & Dine Earn 3 points per $1 spent.

Join Rapid Rewards Dining for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points per order of $29.99 or more.

Visit 1800flowers.com/ rapidrewards.

Earn Rapid Rewards Points for shopping with many of your favorite online retailers!

Visit rrshopping.southwest.com to learn more!

Hotels Receive up to 750 points per qualifying stay.*** Visit southwest.com/hotels to earn now.

Radisson Blu Radisson® Country Inns & Suites

By CarlsonSM Park Inn by Radisson Park Plaza®

Park Hyatt® Andaz® Grand Hyatt® Hyatt Regency® Hyatt Place™ HYATT House™ Hyatt Zilara Hyatt Ziva

Ascend Hotel Collection Comfort Inn Comfort Suites Quality Sleep Inn Clarion Cambria Suites MainStay Suites Suburban Econo Lodge Rodeway Inn

JW Marriott® EDITION® Autograph Collection® Hotels Renaissance® Hotels Marriott® Hotels Courtyard by Marriott® Gaylord Hotels® Marriott Executive Apartments® SpringHill Suites by Marriott® Fairfield Inn and Suites by Marriott® Residence Inn by Marriott® TownePlace Suites by Marriott® Marriott Vacation Club® Moxy Hotels® AC Hotels by Marriott®

Bellagio® ARIA™ Vdara™ MGM Grand® The Signature at MGM Grand® Mandalay Bay® Delano Las Vegas The Mirage® Monte Carlo™ New York-New York® Luxor® Excalibur®

Aloft® Element® Four Points by Sheraton® Le Meridien® Luxury Collection® Sheraton® St. Regis® W Hotels® Westin®

Wyndham Hotels and Resorts® Wyndham Grand Collection® Wyndham Garden® TRYP by Wyndham™ Wingate® by Wyndham Hawthorn Suites®

by Wyndham Ramada® Days Inn® Super 8® Baymont Inn & Suites® Microtel Inns & Suites®

by Wyndham Howard Johnson® Travelodge® (U.S. Hotels only) Knights Inn®

Earn thousands of points for hotel stays booked through Rocketmiles.

Visit rocketmiles.com/southwest.

Rental Cars Receive 600 points per qualifying rental.

Visit southwest.com/car-rentals to earn now.

Home & Lifestyle Earn 12,500 points when you sign up for DISH®.

Visit dish.com/southwest to learn more.

Earn points when you sign up for qualified electric service plans in participating states. * Visit southwest.com/energy.

Energy Plus services CT, IL, MA, MD, NJ, NY, OH, and PA. Reliant and Everything Energy TX.

Ground Transportation Receive up to 300 points for qualified travel to and from participating airports.

Specialty Earn points for sharing your opinions with e-Rewards.

Visit e-rewards.com/southwest to join now!

Earn points for reading and responding to marketing messages.

Visit e-miles.com/swapartner to get started!

Earn up to 7 points per $1 spent on workplace solutions with Regus.

Visit southwest.com/regus to learn more.

*Points don’t expire as long as you have flight or Partner earning activity every 24 months. Benefits apply to points transactions. **For a complete list of available Fly By locations, visit southwest.com/ flyby. ***Potential to earn additional points depending on applicable promotion. All Rapid Rewards rules and regulations apply and can be found at southwest.com/rrterms. ©2015 Southwest Airlines Co.

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TERMINAL MAPS

International Connections

For departure times and gate numbers, check airport monitors or ask a Gate Agent.

Atlanta (ATL)

Baltimore (BWI)

Chicago (MDW)

Denver (DEN)

Milwaukee (MKE)

Orlando (MCO)

Domestic North Terminal and International Terminal

Main Terminal, between Concourses A and B

Main Terminal

Main Terminal

Main Terminal

Terminal A

DOMESTIC DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourses A and C

Concourse C

Airside 2

INTERNATIONAL DEPARTURES

Concourse C

Concourses A, B, and C

Concourse A

Concourses A and C

Concourse C

Airside 2

INTERNATIONAL ARRIVALS

From Nassau and Oranjestad: Concourse C From other destinations: Concourse F

From Cancún, Montego Bay, and Punta Cana: Concourse E From other destinations: Concourse A, B, or C

Concourse A

Concourse A

International Arrivals Building

From Montego Bay: Airside 1 or 4 From other destinations: Airside 2

Concourse F

For arrivals from Cancún, Montego Bay, and Punta Cana: Concourse E

Main Terminal

Main Terminal

For arrivals from Cancún: Main Terminal

For arrivals from Montego Bay: Airsides 1 and 4

TICKET COUNTERS

RECHECK LOCATION

Connecting to an International Flight • Go directly to the Southwest departure gate.

• Checked bags will be transferred automatically.

• You should not have to leave the secure part of the airport.

Connecting from an International Flight • Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel.

• You will then proceed through customs to clear checked and carryon baggage.

• Customers traveling from some countries go through the customs process before returning to the United States.

• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip.

• Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon baggage, provided they were purchased in duty-free shops and placed in secure, tamper-evident bags.

• Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.

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Hartsfield–Jackson Atlanta International Airport (ATL) International Terminal Lower Level

Domestic North Terminal

MARTA Station

Baltimore-Washington International Thurgood Marshall Airport (BWI)

Orlando International Airport (MCO)

Lower Level

Level 2

Terminal A Level 3

Main Terminal

Terminal B

International Arrivals International Arrivals

Midway International Airport (MDW) Lower Level

Main Terminal

General Mitchell International Airport (MKE) Main Terminal

Lower Level

Lower Level

Denver International Airport (DEN)

Main Terminal

Level 5

Level 5

Level 6

Lower Level

Legend Southwest Gates and Counters Security Baggage Claim Ticket Counter Concourse designation

Level 5 Level 6

FEBRUARY 2015 SOUTHWEST

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ROUTE MAP

Where We Fly PACIFIC TIME

MOUNTAIN TIME SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

EA

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL

GRAND RAPIDS

FL

MILWAUKEE RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

A C

OMAHA INDIANAPOLIS

DAYTO

DENVER KANSAS CITY

ST. LOUIS LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX)

ONTARIO

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

MEMPHIS LITTLE ROCK

LUBBOCK

TUCSON

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN HOUSTON (HOBBY) SAN ANTONIO

PENSACOLA

PA

NEW ORLEANS

CORPUS CHRISTI

FT.

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCÚN PUERTO VALLARTA*

We Get You There

MEXICO CITY BELIZE CITY*

You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more. While we fly nationwide, service between some cities/airports is not offered. Be sure to check our flight schedule. * Service to San José, Costa Rica, begins March 7, 2015. Service to Puerto Vallarta, Mexico, begins June 7, 2015. Start of service to Belize City, Belize, to be determined. (Subject to foreign government approval.)

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EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER GRAND RAPIDS

FLINT DETROIT

ILWAUKEE

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

AGO WAY)

AKRON/ CANTON

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

COLUMBUS

DIANAPOLIS

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

DAYTON

RICHMOND NORFOLK/VIRGINIA BEACH

LOUISVILLE

RALEIGH/DURHAM

NASHVILLE

CHARLOTTE

HIS

GREENVILLE-SPARTANBURG

ATLANTA

RMINGHAM

PENSACOLA

PANAMA CITY BEACH

CHARLESTON

JACKSONVILLE

Southwest proudly serves more than 90 destinations. Book your next trip on southwest.com.

ORLANDO

EANS

TAMPA FT. MYERS/NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU

SAN JUAN PUNTA CANA

CANCÚN MONTEGO BAY

Mission San Xavier del Bac Tucson, Arizona The oldest intact European structure in Arizona BELIZE CITY*

ARUBA

SAN JOSÉ*

F1_swabob_kt.indd 131

Get the full story at: VisitArizona.com/SW or call 1.877.476.4150

1/5/15 5:02 PM

One Question

Alfre Woodard,

what’s one secret to a happy life?

Alfre Woodard plays the president of the United States on NBC’s State of Affairs.

PHOTOGRAPHY BY FABRIZIO MALTESE/CONTOUR BY GETTY IMAGES

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