February 2016 by Southwest: The Magazine

SOUTHWEST THE MAGAZINE FEBRUARY 2016

A STEP-BY-STEP GUIDE WITH YOUR HOST

JACK BLACK

FEBRUARY 2016

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MORE: A Wellspring of Hope According to the Navajo Water Project [“Thirst Aid,” page 54], nearly 40 percent of Navajo Indians don't have running water at home. Tap here to find out how you can help.

MORE: Heart of the Community Since 2014, Southwest Airlines has supported 13 transformative projects in the hearts of the cities it serves [“Sharing the Love in Albuquerque,” page 108]. Learn more about the program.

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WATCH: Mount Rushmore Did you know that 90 percent of the South Dakota landmark was carved by dynamite? For more facts on the figures, flip to page 33 [“Play/ Number”] or watch this stats-filled video.

PHOTOGRAPHY BY MINESH BACRANIA (WOMAN); PHOTOGRAPHY COURTESY OF SOUTHWEST AIRLINES (PARK), COURTNEE/iSTOCK (MOUNT RUSHMORE)

Digital Extras

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SOUTHWEST THE MAGAZINE FEBRUARY 2016

A STEP-BY-STEP GUIDE WITH YOUR HOST

JACK BLACK

FEBRUARY 2016

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Defining the Future of the Public Research University

UC San Diego Cultivating Tomorrow’s Leaders Education is the great equalizer, a powerful force for students from all backgrounds. The University of California, San Diego is playing a key role in transforming education through progressive K–12 outreach, innovative models for middle and high school learning, and STEAM education (science, technology, engineering, arts and math). Improving education at all levels supports our next generation of leaders as they prepare to address the planet’s most pressing issues, from battling disease to protecting our environment.

UC San Diego’s Birch Aquarium at Scripps Institution of Oceanography is the largest provider of ocean and earth-science education in the region. As part of its mission for K–12 outreach, the aquarium uses its resources to provide programs that teach learning skills and understanding of the planet.

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positive impact on the #1 for nation, six years in a row

Washington Monthly

Mentoring the Next Generation

Rommie Amaro, Ph.D.

Rommie Amaro, Ph.D., is equally devoted to battling infectious viruses and bacteria as she is to guiding the next generation of scientists. While working on models of proteins that will lead to new drugs, she launched BioChemCoRe, a new research camp designed to retain women in science, and mentored Eric Chen, winner of the 2013 Google Science Fair Grand Prize for his influenza research.

Changing Lives

Cecil Lytle 2015 Revelle Medalist

Inspired by a belief that education changed his future, world-renowned pianist Cecil Lytle co-founded The Preuss School UCSD, a charter school at UC San Diego for low-income students who strive to become the first in their families to graduate from college. Select graduates from Preuss—ranked as one of the nation’s best high schools—also receive financial support to attend UC San Diego through Lytle’s endowed scholarship.

Deliberate Practice

Hugh “Bud” Mehan, Ph.D. 2015 Revelle Medalist

For more than 20 years, sociology and education professor Hugh “Bud” Mehan, Ph.D., has linked research to practice. Mehan founded UC San Diego’s Center for Research on Educational Equity, Access, and Teaching Excellence (CREATE), which improves academic preparation of underrepresented students by partnering with K–12 schools. He works closely with educators to make informed decisions that ensure excellent educational opportunities are available to all children.

Learn more at ucsd.edu.

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D AT in g  r e a l c o n n e c t I o n S

DAT E SM A RT ER

The Couple  GreG Steed: CEO, Northwest Brewing Company educ: BA, Western Washington Univ. IntereStS: Running, golf, skiing  JennIe (Bowen) Steed: Marketing Brand Manager – International Coffee Corporation educ: BA, University of MA, Amherst IntereStS: Yoga, Theatre and Hiking

It’s rare to hear about a love story that starts on an airplane. When single, we all secretly wish that the romance of meeting someone while traveling just might happen to us.

ennie Bowen Steed’s idea of finding love changed on a flight when she saw an ad for It’s Just Lunch, a personalized matchmaking service for busy professionals. Jennie had been divorced for two years, and

her time was focused on her career & family. The ad read like a good friend who could introduce her to single, professional men she wouldn’t have the opportunity to meet on her own. Today, Bowen Steed is married to

It’s Just LuNch matchmakErs sharE thEIr INsIghts:

see what they have to say 

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her match Greg Steed whom she met through It's Just Lunch. We sat down with Greg and Jennie to learn about their dating experience, lifestyle, and why they chose to invest in their pursuit of relationship happiness. 

"Dating shouldn’t feel like a job. Finding a match takes work – but let it be my job. Then you can go have the fun." -Melissa Brown

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Promotion

Where were you at in your life when you decided to join IJL?

grEg:

I’d been divorced for about two years, and it was a hectic time career wise. My company was in a transitional phase, and it demanded a lot of my time and effort, so I didn’t have time for much else.

JENNIE: I’d also been divorced about two years. Being a single mom and working full-time, it wasn’t a huge priority of mine to go out and do the legwork it took to meet someone; it felt like having another job, and I didn’t have time for that.

Favorite first date memories?

grEg: I was attracted to her right away. On the second date there was a real chemistry. Then it evolved very, very quickly. JENNIE:

When Greg and I started talking, I discovered we had similar careers. I remember the conversation was so easy and comfortable. When I shared my date feedback with my IJL matchmaker, I let her know that Greg and I had made arrangements to attend a big award dinner at his country club. The minute I walked in, I knew he was a consummate gentleman. I felt so cared for. He was attentive and made sure I was introduced to everyone.

How did IJL compare to your online dating experience?

grEg: Online dating isn’t easy, it’s work. I’ve got a full-time career; I didn’t need another job. With IJL they did everything for me. You’re busy with your career and everything else going on – IJL was just easier. The caliber of matches was much higher. JENNIE: I saw an ad for IJL on a flight and was contemplating whether I was interested when someone close to me mentioned it as an option. I thought

I’d try it because it sounded like having friends who could interview people for you so when you went on a date you would know there’s something about the two of you that someone thought would be a good fit.

What would you tell a friend who was interested in IJL but was tentative about making the investment?

What's the most challenging part of working remotely from a dating perspective?

6 in 10 people say not meeting people as often

grEg:

At the end of the day what is your end goal? Then I’d ask, what’s the cost of being happy worth to you? The kinds of people who choose IJL aren’t fooling around. It’s not someone on the Internet just looking to meet a ton of people and date up a storm. It was definitely worth it for me.

05% 10% 15% 20% 25% 30% 35% 40% 45%

How much time do you set aside for your social life? 05% 10% 15% 20% 25% 30% 35% 40% 45%

NoNe 05% 10% 15% 20% 25% 30% 35% 40% 45%

I reserve my weekeNds for socIalIzINg

Best part about dating thru IJL?

grEg: Besides choosing all my matches I would say the scheduling of my dates. They call you and ask what your schedule is like, so you don’t have to worry about it. If I said I was available Wednesday or Thursday this week and Sunday next week they would find a way to fit dating into my schedule. What sort of activities did you enjoy while you were dating?

JENNIE: We love to be outside. I also love going to places I’ve never been before. He loves to drive and take me places – whether that’s going to the beach or going to the mountains or some random lake that’s hidden away. How has your life changed since you met?

grEg: It is totally different than it was. I would say that there was a point in time when I felt a little bit lost. Everything has completely turned around. Every day I wake up, and I enjoy the day. I enjoy being around her, the kids, and our home. Life is just better. It’s Just Lunch has been matching busy singles since 1991. Find out what an It’s Just Lunch matchmaker can do for you by calling 1.800.858.6526 or visiting ItsJustLunch.com.

“The best way to get to know someone is face to face. You can only feel “chemistry” if you are next to someone looking into their eyes.” -Amy Brinkman

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DatE by NumbErs

It depeNds how busy I am wIth work a few NIghts a week a lot

Do you prefer to text or call someone you’re interested in?

vs. call: 60%

text: 40%

How often do you utilize skype in a relationship?

only if we’re apart from each other for a significant amount of time.

32%

64%

never.

4% If we can’t spend a night with each other, you’ll find us on skype!

Source: IJL Singles Survey

800.858.6526 ItsJustLuncH.com

“Dating is such an important part of your life and shouldn’t be left to chance. You’ve got to be proactive and market yourself.” -Sara Darling

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February 2016 Retreat to Mount Charleston in the HumboldtToiyabe National Forest.

Your Adventure In Las Vegas

46 Get Happy

not so black and white Jack Black reflects on his ongoing quest for authentic happiness. plus A guide for mapping out your ideal day from start to finish, and tips on traveling with purpose.

54 Thirst Aid

Darlene Arviso is a lifeline for one close-knit community on the Navajo Nation, bringing water to families along with hope, counsel, and laughter.

PHOTOGRAPHY BY GOMTCHARLESTON/HUMBOLDT-TOIYABE NATIONAL FOREST

We’re not saying you should turn your back on Sin City’s indulgences—just step away from the Strip for a bit. Odds are you haven’t seen this side of Vegas.

6 southwest february 2016

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CONTENTS February 2016

In Every Issue 14 16 18 22 24 26 28

Garyâ&#x20AC;&#x2122;s Greeting Saludos de Gary You Made Our Day Our Star The A-List From the Editor Feedback

Play 94 102 104 106 108 109 109 110 114 116 118 120

Fun! Products and Services Spotlight Flight Service Heart of the Community International Travel Beverages Inflight Entertainment Rapid Rewards Terminal Maps Route Map One Question

33 Number 34 Drink 36 Eat

Work 39 Trip 40 Tool

our cover / Photography by Alexei Hay/ DreamWorks Animation

Features 42 Fishing with Frank 46 Not So Black and White 50 Happy Trails 52 The Happiness of Pursuit 54 Thirst Aid 65 Your Adventure In Las Vegas 76 Promotional Series: Focus on Health 84 Promotional Series: Focus on Education

february 2016 southwest 9

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February 2016 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda senior editor JK Nickell art director David W. Radabaugh managing editor Bradford Pearson associate editor Austin W. G. Morton assistant art directors Desiree Espada Kim Thwaits assistant editor Gabbi Chee Cotherman special projects editor Ben Marshall project designer Meagan Roach editorial intern Linda Smith contributors Minesh Bacrania, Nick Cabrera, Daniel Casciato, Mike Darling, Chris Dent, Christine Hayes, Sam Kalda, Giordano Poloni, Daniel Wallace web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Craig Waller chief operating officer & chief financial officer Leigh Ann Klee

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CANCER • CARDIOLOGY & HEART SURGERY • DIABETES & ENDOCRINOLOGY • GASTROENTEROLOGY & GI SURGERY GERIATRICS • GYNECOLOGY • NEPHROLOGY • NEUROLOGY & NEUROSURGERY • ORTHOPEDICS • PULMONOLOGY • UROLOGY

GARY’S GREETING

Taking Care of Each Other The challenge for any company is that a culture will develop on its own, simply by how people behave and relate to one another. It’s important, even critical, to be intentional in defining what the culture is. It’s just as important to lay out what it is not. A healthy culture must also encompass the business as a whole. For example, you can cultivate an environment focused on Safety and high performance, but it may not be a fun place to work. Likewise, you can focus on having a fun place to work, but that won’t last if the company is not achieving results. Southwest Airlines is pretty special because our Culture really developed in tandem with our Company’s expe-

riences early on. Our original Employees put their hearts and souls into making Southwest a formidable competitor, and that foundational spirit has remained alive and strong— but not by chance. We have spent an enormous amount of time, energy, and resources intentionally nurturing and protecting our Culture. We have a Culture Department that oversees a Companywide Culture Committee comprised of Employees from across our system. We also have local Culture Committees at all of our locations, as well as Culture Engagement Specialists who work with all departments. And our Internal Customer Care Team provides Hospitality and care for our Employees during important events in their lives. Of course, we celebrate just about everything you could imagine. We have Southwest Rallies in a handful of cities across our system to talk about our collective goals for each year. We also have an annual Spirit party, where we come together for the sole purpose of having fun with each other. I could go on and on, but you get the point—our Culture doesn’t just happen. It is up to all 48,000 of our Employees to make it happen. In return, our foremost commitment as a Company is to take care of our People and our Customers. For me, that is both a personal responsibility and a high honor. Thanks for allowing us to share our Culture with you today.

Gary Kelly Chairman, President, and CEO Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

At Southwest Airlines, we’ve long been famous for our unique and special Culture. It really comes down to this: Southwest has always asked three basic things of our Employees— work hard, treat people with respect, and have a positive attitude (and in all of those things, practice the Golden Rule). Our Culture is a source of pride for me and our 48,000 Family Members. I’m asked about it often, and many want to know how we nurture and sustain it even as we grow. It’s really a fascinating question, because so many elements can play a role in an organization’s culture; there’s no single formula.

14 SOUTHWEST MONTH 2016

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SALUDOS DE GARY

En Southwest Airlines siempre hemos tenido fama por nuestra Cultura única y especial, la cual radica en el hecho de que en Southwest siempre hemos solicitado tres aspectos básicos a nuestros Empleados: trabajar duro, tratar a la Gente con respeto y tener una actitud positiva (y, en todo ello, practicar la Regla de Oro). Nuestra Cultura es motivo de orgullo para mí y para los 48,000 Miembros de nuestra Familia. A menudo me preguntan cómo es que seguimos nutriéndola y sosteniéndola incluso a medida que crecemos. Se trata de una pregunta fascinante, pues hay muchos elementos que juegan un papel en la cultura de una compañía, por lo que no existe una única fórmula. Para cualquier compañía, el reto

consiste en el hecho de que, simplemente por la manera en que las personas se comportan y se relacionan entre sí, la cultura se desarrolla por sí misma. Es importante definir la cultura de manera intencional, así como también definir lo que no es. Una cultura saludable debe englobar a la compañía como un todo. Por ejemplo, uno puede crear un entorno enfocado en la Seguridad y en un alto desempeño, pero podría no ser un sitio divertido para trabajar. De igual manera, uno puede enfocarse en tener un sitio donde sea divertido trabajar, pero que no durará si la compañía no logra resultados. Southwest Airlines es muy especial pues, desde nuestros comienzos, nuestra Cultura realmente se ha

Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

Cuidando los unos de los otros

desarrollado a la par de nuestra Compañía. Nuestros Empleados originales pusieron sus corazones y sus almas para hacer de Southwest un competidor formidable. Ese mismo espíritu se ha mantenido vivo y fuerte, pero no por casualidad. Deliberadamente hemos dedicado una gran cantidad de tiempo, energía y recursos a fortalecer y preservar nuestra Cultura. Tenemos un Departamento de Cultura que se encarga de supervisar un Comité de Cultura que comprende a toda la Compañía y que se compone de Empleados que forman parte de todo nuestro sistema. También tenemos Comités de Cultura locales, en todas y cada una de nuestras sedes, además de Especialistas de Participación Cultural que trabajan con todos los departamentos. Asimismo, nuestro Equipo de Atención al Cliente Interno brinda hospitalidad y atención a nuestros Empleados durante los eventos importantes en sus vidas. Por supuesto, celebramos casi todo lo que se pueda imaginar. Tenemos Rallies Southwest en un grupo de ciudades de todo nuestro sistema para hablar de nuestros objetivos colectivos para cada año. También tenemos la fiesta anual Spirit, donde nos reunimos con el único fin de divertirnos con los demás. Podría seguir y seguir, pero ustedes entienden: nuestra Cultura no sucede simplemente. Es responsabilidad de todos y cada uno de los 48,000 Empleados hacer que ocurra. A cambio, nuestro compromiso más importante como Compañía es cuidar de nuestra Gente y nuestros Clientes. Para mí, eso es tanto una responsabilidad personal como un gran honor. Gracias por permitirnos compartir hoy nuestra Cultura con ustedes.

16 SOUTHWEST MONTH 2016

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WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.

YOU MADE OUR DAY

CHEERS!

Dear Southwest,

My husband, Manny, and I flew to Seattle for our 30th anniversary. I had the idea to have people on our flight sign cards for my husband, so l secretly gave a flight attendant the cards and asked if he’d pass them along. After we landed, he handed me the cards, which I tucked under my arm so Manny wouldn’t see. The captain, Larry Thomas, came to greet us while a flight attendant handed Manny a bottle of Champagne! I told my husband I had one more surprise and gave him the cards. He said, “These are really great sentiments, but l don’t recognize anyone. Are they your friends at work?” I said, “No. These are from the passengers and crew on our flight.” The cards were filled wallto-wall, front and back. In addition to the captain, first officer Jeff Snyder and flight attendants Rob Swafford, Wayne Montminy, and Lilly Homan signed the cards. Fun stuff! —Jan DeFranco

18 SOUTHWEST FEBRUARY 2016

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As I was waiting to board my flight in the terminal of the Greater Rochester International Airport, I noticed a WWII bomber parked across the airfield. Capt. Lance Waite walked by and looked through the window at it too. I remarked it would be nice if he could take me for a ride in it. He agreed and went on his way. I saw him again as I exited the plane in Baltimore—he’d been the pilot. As I was waiting to board the second leg of my trip, Lance came up, sat next to me, and jokingly asked if I was following him. He noticed my Vietnam veteran’s hat and asked about my service. We talked for 10 minutes or so. Then after takeoff, a flight attendant came by and told me the pilot wanted to buy me a drink. I was surprised and moved. I enjoyed that beer more than any I have had in a long time. I would never have expected such nice, personal, self-initiated involvement. I am so pleased to have met him. —George Beam BUDDY SYSTEM

My niece Lisa was traveling with her sons, including 17-year-old Chucky, who is autistic and the sweetest kid. At the airport for the flight home from Atlanta, Chucky refused to get on the rail car. The doors closed, and he was left behind. Lisa contacted the police, and they were able to locate him. But she’d missed her flight. Southwest ILLUSTRATION BY DANIEL DOWNEY

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employees went above and beyond to get her on another flight. They gave her food vouchers, dried her tears, and played with her children. When it was time to board the second flight, Chucky refused to get on. Southwest customer service manager Karen Stripling booked them on another flight for the next morning. I took them back to the airport, and upon our arrival Chucky became overwhelmed. But I was able to calm him down and was allowed to go with them to the gate. Before boarding, Chucky had a mini meltdown, so he and I just walked. When we got back to the gate, Karen asked for my ID, went to the counter, and came back with a “turn around” ticket, which allowed me to go to Boston with them and fly back immediately to Atlanta. Chucky was nervous, but we made it to Boston! We are a large family, and all of us are spreading the word about Chucky’s experience with Southwest Airlines. —Linda Lindsey ALONG FOR THE RIDE

Customer service agent Keri Hansen went beyond the normal call of duty.

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We were stranded in Phoenix Sky Harbor International Airport after our flight was cancelled due to weather. Keri was manning the ticket counter when a herd of disgruntled passengers rushed forward to plead their cases. Keri kept her cool under the barrage. We ended up making arrangements to travel on a different carrier out of a nearby airport. We understood that we would be reimbursed for our cancelled flight but felt put out due to the cancellation. Keri offered to give us a ride to the other airport. She wasn’t sure when her shift would end but promised us if we were still there, she would drive us. Keri was supposed to finish her shift at 9:30 p.m. but worked six hours of overtime due to the cancelled flights, finishing at 3:30 a.m. She was good to her word: She found us in the lobby and drove us to our new destination. She lives the mission of Southwest Airlines by providing the highest quality of customer service, delivered with an overwhelming sense of warmth, friendliness, individual pride, and company spirit. —Joseph Westover and Timothy Jennings

SPEEDY RECOVERY

I would like to compliment customer service agent Diana Nava. When I left my computer on the plane, she took my call, found the computer, and drove 20 miles to my hotel so I would have it for work the next day. She is one special person. As a frequent flyer, I see her all the time. She is always warm and makes me feel like family. Southwest has a gem in Diana! —Eric Pines THAT’S MY JAM

When I went through airport security, I forgot about a jar of jam that was over the amount of liquids and gels allowed for a carry-on. I walked back to curbside check-in to see if they could locate my luggage, but it was too late. However, at the inside check-in desk a customer service agent named Cynthia Vogel made my day. She wrapped my jam and waived the extra fee. It arrived in its wee package safe and sound. The jam was from a shop owned by a dear friend, and it was a gift for my husband. Cynthia was a total lifesaver. She’s one of a kind! —Lois Carswell Hands

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OUR STAR

“Every day is a learning experience. Be willing to learn and adapt to change.” —MICHAEL YU, CUSTOMER SERVICE AGENT

Providing excellent service is part of Sacramento-based Customer Service Agent Michael Yu’s DNA. While working at a car dealership, he heard about the many opportunities at Southwest and decided that he would thrive in a career with the airline. Nine years later, Michael sees each day as an opportunity to improve. And from returning a Customer’s misplaced iPod to ensuring that Passengers always receive great service in a timely manner, he goes the extra mile. Michael, thank you for all that you do for Southwest and our Customers. —Kaitlin Stransky, Operational Communication MEMOR ABLE MOMENT

GREAT EXPECTATIONS

“A Coworker and I traveled on Southwest’s inaugural flight to San Juan, Puerto Rico. The whole gate area was a party, but it didn’t stop there. When we got off the plane, we received a grand welcome from the locals.”

“I’m waiting for the announcement of Southwest’s next international destination. My goal is to be on all of the inaugural flights.” INSIDER TIP “The city I visit most is San Diego. I always make sure to stop at Phil’s BBQ and my favorite beach, La Jolla.”

To thank Michael for his work and dedication, Penn & Teller is proud to give him two tickets to see the show in Las Vegas. Congratulations, Michael! PHOTOGRAPHY BY CARL COSTAS

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THE A-LIST

“When I think of Southwest, I think convenient, ontime, and rewarding.” —DAVID KOUBA, CO-OWNER, TOWER TECHNOLOGY, INC. Just like Southwest Airlines, David Kouba connects people to what’s important to them. While Southwest gets Customers from point A to point B, David analyzes cellphone towers and their performance to ensure that people are connected to family, friends, and work associates through their mobile device networks. David travels all over the country. Most of his business trips are quick ones—he sometimes leaves his home in Kansas City, Missouri, and returns the same day—and he depends on Southwest’s ontime service to get the job done. —Alyssa Eliasen, Media Relations FLIGHT PERK “I love the Companion Pass, which I earned by using the Southwest Chase Visa credit card and taking a few flights a year. I can bring a family member or a friend to enjoy the trip with me.” BEST ADVICE “Get busy living; you know what the alternative is.”

TOP DESTINATION

“Portland, Oregon. There is so much to do around the area—Mount Hood for skiing, the Columbia River Gorge with Multnomah Falls for some of the best hiking and scenery, and the wineries to the south for the best pinot noir in the country.” FAMILY TIME “I coached my kids in football, soccer, basketball, and baseball. Now that they’re older, we still play golf and tennis— I usually lose.”

WELL-EQUIPPED

Southwest’s friendly baggage policies make it easy for David to bring his tower climbing gear. PHOTOGRAPHY BY RYAN NICHOLSON

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from the editor

Dear Reader,

The concert lasted a minute, maybe two, and then the escalator’s rhythm fell out from the boy’s tune. He went silent. I ran down to the station and boarded the subway with a smile so ridiculous that passengers leaned away. You have to understand, I’m not the type to stand and moon at magic moments. If a leprechaun sat in my path offering a pot of gold, I’d trip over him. In the years since, I’ve built up my song playlists, attended concerts, sung hymns, and enjoyed them all. But none made me quite so happy as that Metro station song. What made me stop? I’ve come to believe that, in a mysterious way, whatever struck me dumb that day was as close as I’ve come to the sacred.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

PHOTOGRAPHY BY DESIREE ESPADA

Experts can make happiness sound like something you must accumulate with skill, like wellchosen stocks. True, plenty of research shows you can make yourself happier by practicing mindfulness, counting your blessings, doing good deeds, and favoring experiences (travel!) over acquisitions. But a moment in my own life made me realize that happiness can come out of nowhere and just smack you upside the head. It happened years ago, in Washington, D.C., as I was rushing to a meeting. I was about to run down the escalator at the Farragut North Metro station when a sound stopped me: “Star!” It came from a young boy hawking the Washington Star newspaper. He called the name in a beautiful soprano, his voice rising a third of an octave—sta-arrr! sta-arrr! The boy sang in rhythm with the escalator’s mechanical shuffle, and the tune fell in harmony with the beeps of fare cards passing through the stiles in the station below. Someone jostled me. I seemed to be the only one to hear the music.

26 southwest february 2016

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feedback

Talk to Us Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204. 75204 For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at Southwest.com. letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

Dear Editor,

It was with great awe that I read your article “The Original Rhythm” [October 2015]. I am a family doctor, the only one in town. While working the hospital emergency room on a warm August afternoon, I had to attend to a high school athlete with a lethal head injury. A few days later, I was struck by his grandmother’s post on social media that said her grandson’s body was going to help more than 150 people through organ and tissue donation. Still, the notion of being able to hear his heart again was one I had never considered. I knew that I must give a copy of your article to the boy’s parents. It’s the most I have ever been moved while simply sitting on an airplane, and I write this through tears. Roger Tobias LYONS, KANSAS

ANCHORS AWEIGH

I just finished reading “Life Aquatic” by Ashley Harrell from the November 2015 issue. Such a beautifully written article. It made me picture every single site the author and Diana were talking about in the deep-sea dive. I can’t wait to go to Costa Rica and experience this amazing ride. Also, Diana’s life comes out beautifully through the article, and it gets

across a strong message that no matter what happens, it’s all about taking the plunge in life! Always a pleasure to read some good material on a flight.

Shreenivas Ghorpade LOS ANGELES

/ Glad you liked the story, Shreenivas.

For more info, visit underseahunter.com. CONTINUED ON PAGE 31

PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)

/ Your letter moved us as well, Roger.

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BLAST FROM THE PAST

SPARK OF AN IDEA

While reading “The Way of the Basque” [November 2015], I was nearly brought to tears with memories. My full-blooded Basque mother took her children and grandchildren to Reno for the festival celebrating the unveiling of the Basque Sheepherder Monument. I had nearly forgotten the wonderful memories. Both of my non-Basque brothers-inlaw were given honorary status as Basques. My mother was delighted! I believe your “outsider” views on the politics were perfectly stated. Hopefully other non-Basques will be educated on the amazingly colorful culture; the strikingly unusual isolation; and an 80-year-old political problem, which, if it occurred today, would have brought down the wrath of the Western world. Thank you for the flashback.

I thoroughly enjoyed “The Original Rhythm.” You might say I have taken it to heart. At unexpected times I have found the concept of using a heartbeat in music rolling through my thoughts. I had an idea that I hope you might share with Brian Schreck. I believe his idea of using heartbeats as the baseline rhythm of music could be used to soothe the sick—especially premature infants who have listened to their mother’s heartbeat yet must live without it as they struggle to mature outside the womb. Melodies set to the beat of their own mother’s heartbeat might stimulate the brain and strengthen both body and soul. (I have nothing more than mother’s intuition to back up my idea, so take it for what it’s worth.) Thank you for sharing that story. I’m sure it has moved countless people.

Dan Buckley ENID, OKLAHOMA

/ Managing editor Bradford Pearson went to Boise, Idaho, to cover the Jaialdi Basque festival. We see why people travel 5,000 miles to attend.

PERFECTION PERFECTED! SETTING THE STANDARD, YET AGAIN.

Michele Grimaldi Stein CHICAGO

/ Readers who do neonatal care: Any thoughts on Michele’s idea? MEANINGFUL ORGAN

NO CHORE

Thank you for your amazing story “The Original Rhythm.” The story arc was incredible, blending history with heartbreak and wonderment. I am dyslexic, so, sadly, reading is a chore for me—but your writing was as easy to consume as fresh air. Thank you for helping me feel a newfound excitement to read.

Kevin Flanagan SAN DIEGO

/ We’re glad you made the effort, Kevin. MEDICAL OPINION

Wow. As a practicing spine surgeon, it is rare for me to be captivated by articles in the lay press about medicine. Indeed, I was brought to sudden tears by “The Original Rhythm.” Simply transcendent.

Tyler G. Smith FAIR OAKS, CALIFORNIA

/ There’s nothing better than a caring doctor. Thank you for your service.

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As a pastor, I served briefly in Houston in the early ’70s, when Dr. Denton Cooley’s work made headlines. I’ve sat with many brokenhearted folks; preached often about “the heart”; held the hands of a mom making the organ donation decision for her too-soon-deceased daughter; celebrated reclaimed life with 70-year-olds blessed with a pig or cow’s heart valve; and dreamed of the life that might inhabit other regions of our universe. For a host of other reasons too I was deeply moved by the topics you touched on in “The Original Rhythm.”

OLD WORLD SYRAH

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Jim Martin ORLANDO, FLORIDA

/ Readers who haven’t read the story can find it online at southwestmag. com/heartbeats.

RIEDEL.COM

CORRECTION

In “Spirit of Florida” [December 2015], we incorrectly labeled a photo of The Beach Club at WaterSound Beach as WaterColor Inn & Resort. We regret this error.

*Promotion valid until 12/31/2016 only at Riedel Online-Shops for purchase starting at $100. Cannot be used in conjunction with any other promotion. The coupon has no cash value.

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PLAY Number

90% of

Mount Rushmore was carved by dynamite.

PHOTOGRAPHY BY PHOTOSHOT/CONTRIBUTOR/GETTY IMAGES

Workers surely had a blast as they removed 450,000 tons of granite to create the South Dakota landmark, which turns 75 this year. (Details were drilled and chiseled by hand.) But the final product turned out differently than planned. â&#x20AC;&#x153;The original thought was to depict Old West legends like Wild Bill Hickok, Lewis and Clark, and American Indian leader Red Cloud,â&#x20AC;? says Jay Vogt, director of the South Dakota State Historical Society. But sculptor Gutzon Borglum vetoed that idea to push for the presidential angle. Another change: The figures were to be carved from head to waist, but the work was declared finished in 1941 after funding dried up. You could say they were caught between a rock and a hard place.

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PLAY Drink

MAKE IT ← In a cocktail shaker, combine ½ ounce pickled beets, eight to 10 mint leaves, and ¾ ounce fresh lemon juice; muddle until beets are reduced to a rough paste. Add 1 ½ ounces London dry gin, 1 ounce Aperol, ¾ ounce Canton ginger liqueur liqueur, and ice. Shake vigorously for about 10 seconds. Using a fine-mesh strainer, double-strain into an ice-filled glass and garnish with a generous sprig of mint.

ORDE R TH IS

Beet Down

Scan the menu at Root Down in Denver, and it won’t take long for your eyes to settle on the roasted baby beet salad. The dish embodies the farm-to-table movement in a single forkful: Pickled beets bring bright acidity, while peppery arugula and the creamy tang of Colorado goat cheese play supporting roles. “I thought, I have to find a way to incorporate these flavors into a cocktail,” says beverage director Mike Henderson. So out came the arugula, and in its place went a pile of mint and Aperol for herbaceousness. Ginger liqueur adds both sweetness and bite, and London dry gin ties everything together. As for what to pair it with, Henderson has just the thing. Now you can tell your mother that, yes, you did eat your vegetables.

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PHOTOGRAPHY BY NICK CABRERA

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PLAY Eat

Pickling It’s easy to think of pickles as this one-dimensional idea: brined cucumbers eaten out of the jar, or maybe on a burger, or tossed into a Bloody Mary. Cure in Pittsburgh, though, dismisses that idea entirely. In the winter that could mean a radicchio salad with pickled sunchokes; in the summer it’s a white boudin and crispy pickled green beans. Right now the menu standout is a Cynar-cured Arctic char—as the restaurant name indicates, pickling isn’t the only form of preservation here—topped with rose-pickled rhubarb. If you’re a stickler for the cucumber variety, they’ve got those too. But you might have to suffer through a salmon tartare or some smoked trout to get them. A pity indeed.

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

TAKE YOUR PICK

/ SAN FRANCISCO

The potatoes at AL’s Place are brined four days before hitting the fryer, resulting in the most interesting “fried pickle” you’ve ever tried.

/ DAVIDSON, NC

At Kindred, chef Joe Kindred uses his grandfather’s pickle recipe—with gardenfresh cukes—and kicks it up a notch with Calabrian chilies.

/ ATLANTA

Empire State South’s Hugh Acheson literally wrote the book on pickles: 2014’s Pick a Pickle. Try the elegant red snapper with pickled rhubarb.

Pickled rhubarb brings a pop of summer to dishes year-round.

/ ANNAPOLIS, MD

Pickled and fermented items dot Preserve’s seasonal menu, from kimchi gnocchi to goat cheese with giardiniera.

PHOTOGRAPH BY ADAM MILLIRON (CURE),SARAH DORIO (EMPIRE STATE SOUTH), AND MOLLY DECOUDREAUX (AL’S PLACE); PHOTOGRAPHY COURTESY OF KINDRED AND PRESERVE

TRE N DI NG

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WORK Trip WALK I NG DISTANC E

Mexico City

Tree-lined streets, bohemian flair, and alfresco haunts abound in the artsy Condesa neighborhood. DRINK ↘ You have La Botica to thank for all the mezcal drinks cropping up stateside. Stop by the renowned mezcalería for a smoky sip and to see what all the hype is about.

Twice a year, the neighborhood hosts El Corredor Cultural Roma Condesa, a celebration of the area’s heritage. Visit ccromacondesa.mx for more details.

STROLL ↘ Identifiable by its pink tents, Mercado Sobre Ruedas pops up on Avenida Pachuca every Tuesday. Grab some ceramics or huitlacoche, a corn fungus used in traditional dishes. EAT ↘ Pull up a stool at El Pescadito, a bustling taqueria, and order a pile of chile relleno tacos with fresh marlin.

STAY ↑ After checking into the hip Condesa DF, head to the terrace for a drink and views of the hilltop Chapultepec Castle.

SEE ← Parque México used to be a racetrack—from the sky you can still see the oval—but it’s now famous for the Art Deco masterpieces that dot the grounds. ILLUSTRATION BY CHRIS DENT

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Point of View

Fishing With Frank

How a man and his pet tiger taught the author of Big Fish how to become a writer. / BY DANIEL WALLACE

hen i was 24 years old, I asked my brother-in-law William to take me fishing. I had just bought a computer and started writing fiction, and I wanted to have “experiences.” I read once that Hemingway fished, so I felt it was something I should do too. Up until then, for most of the quarter of a century I’d been alive, I had stayed indoors. I was an avid indoorsman, an aficionado of hot showers, soft pillows, and central air. William was the kind of man Hemingway would have liked, the sort who could be dropped into the jungle with no more than a half-chewed piece of bubble gum and the pop-top from a cola can and recreate Western civilization. He was brilliant. He climbed mountains, kayaked rivers, 42 southwest february 2016

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and slept in trees, and he wrote books about it. He let me borrow one of his rods, and we got up early and bought some night crawlers at a place called Johnny’s. Night crawlers are huge, prehistoric-looking worms, worms with muscle, worms that can arm wrestle. A friend of William’s had a pond stocked with bass and bream. We took the poles and night crawlers and an ice chest big enough to hold two six-packs and fished, and when the six packs were gone we were done fishing whether we’d caught anything or not. The pond’s owner was named, let’s say, Frank. Frank was 35, a deep-sea diver. He explored the bottom of the Atlantic Ocean off the coast of North Carolina looking for shipwrecks. He found some, too, and he wrote books about that. He was a big man with long black hair and ILLUSTRATION BY SAM KALDA

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a mustache in the style favored by Mongol invaders, and he wore the kind of glasses that turned dark in the sun. He also knew something about computers, and in 1984 very few people did. William and Frank knew each other because both of them were adventurers. They were men who saw the world as something to be a part of, something to be fathomed through experience. Their experience in the world was something

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I never asked to get into the cage with the tiger. Other writers might have, but I didn’t. I wanted to have without actually having to experience it. Frank never fished with us, but after our third or fourth time out there he joined us for a cigarette. I didn’t smoke. I’d quit a few years back, but I enjoyed standing in

tobacco clouds. I lived for this sort of secondhand pleasure. “Your brother-in-law told me you were a writer,” he said. “Not really,” I said. “I’m learning. Giving it a shot.” He nodded. I felt him take my estimation behind his dark glasses, giving me the once over, as if he could determine the cut of my jib just by looking. “I want to show you something,” he said. He took us about 20 yards away from the pond, and we edged through a copse of thick pine until we came to a clearing where there was a large metal cage. Inside the cage was a Bengal tiger, all golden brown with slashing black stripes and I-Will-EatYou eyes. It paced from one end of the cage to the other. “Can you go in there?” I asked. “In the cage? I can,” he said. “But just me. Anybody else, she’d rip you apart. Want to give it a shot?” He smiled malevolently. “No thanks,” I said. It was against the law to have a tiger, he said, but the law was a new one, and since Frank had the tiger before the law was passed he was allowed to keep it. The tiger was grandfathered in. I never asked to get into the cage with the tiger. Some other writer might have, but I didn’t, and I wondered if that meant I was going to become a Not Very Good Writer. We did catch some fish though. Most of them we threw back because they were only slightly bigger than the worm. But I did haul in a bass that weighed over a pound and William taught me how to kill it, scale it, gut it, and cook it. This seemed like a great experience and one I could easily write about, but this is the first time I’ve mentioned it in print.

1/4/16 12:01 PM

At home I was writing about other stuff. It’s hard to remember exactly what kind of stuff; a broken heart, probably. I was writing on an IBM XT, which had 128 KB of RAM and a monochrome monitor. When you turned it on, you were greeted by the flashing and vaguely unsettling C> prompt. To engage the text program you had to insert a floppy disk into the slot. I had amassed a hundred or so pages, which impressed me. I was impressed with myself because there was no one else around to be impressed for me. The only problem is that I didn’t know anything about computers, so when something went wrong with it I was stymied. But Frank knew things, so I began to use him as a resource. The guy who had a pond and a tiger was also the guy who shone a light on the dark and scary technological path on which I was so often lost. One day, something very bad happened. I couldn’t access my files. I called Frank and asked him what to do. He was cool, as usual. No problem, he said, all I needed to do was erase my “temporary files” (whatever those were), and he told me how simple it was to do it: at the C> prompt, after typing “erase,” simply type star dot star [*.*], he said. I did exactly what he told me to. Then I tried to find my writing. But there was nothing there. My computer was completely empty. “This is weird,” I said. “My stuff is gone. Everything.” “Oh,” he said, casually. “I meant to say star dot tmp [*.tmp]. You just erased all the data on your computer. Completely. But you have a backup, right?” Long pause on my end as I found the breath to speak. “Of course,” I said. But of course I didn’t. Three years a nonsmoker, I walked across the street and bought a pack of cigarettes and reacquainted myself with the joys

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of tobacco. I thought of quitting altogether that day—not smoking, but writing. I was still young; I could do something else. Maybe this was a sign. Then again, Hemingway himself actually kept all his stories in a suitcase, which were once accidentally left in a train station in Paris and stolen, gone forever. He had to begin again, with nothing but a few well-sharpened pencils. That’s the real adventure, I

realized: bringing these unruly words together into sentences, and the sentences into stories. This is the dark and unexplored forest, the reef where ships sank, the wild animal secreted behind tall pines. So I went back to it. I got into the cage with the tiger. Daniel Wallace is the author of Big Fish: A Novel of Mythic Proportions and The Kings and Queens of Roam.

1/4/16 12:02 PM

BY JK NICKELL

Not So Black and White 46 southwest february 2016

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From rock star to Hollywood A-lister to indie darling, Jack Black has defied convention at every turn. So what is he searching for? What makes him truly happy?

jk nickell: You spent a good deal of your early career roughing it. jack black: There were lots of highs and lows. I was in and out of my mom’s house all through the ’90s. I’d book a gig, and then I’d say, ‘All right, Mom, I’m all growed up.

I got a job, and I’m going to get my own apartment.’ I’d live there for a few months, and there’d be no more gigs, and I’d go, ‘Mom, is it cool if I stay with you for another couple months? I just gotta get my sea legs.’ jn: There’s this idea that artists have to be poor and struggling to create meaningful work. Was that true for you? jb: It seems like you could say that about any profession, really. The leaders in most industries came from humble beginnings, and their financial future was not secure. There’s something about desperation, a survival instinct, that leads to great things. So, yeah, basically my career is over now because I’m way too comfortable. jn: Do you really believe that? jb: I definitely feel like I’ve hit a plateau. I’d be happy if my tombstone was just like, ‘He was in School of Rock. He did a good job.’ It’s a double-edged sword, though. The quality of your work can also get better because of the material you have access to. jn: Like with Bernie a few years back, everybody was raving about your performance. jb: Well, thank you. That was an example of something I did basically for free because I wanted to. That’s the kind of freedom that kind of career offers. jn: Are you more interested in complex, nuanced roles now? jb: I am really interested in the darkness and light combination, but I also like to party down on something that’s just hugely entertaining, like Kung Fu Panda.

jn: Do you have to tap into a different part of yourself? jb: Po [the main character, played by Jack] is definitely more naïve than me. He’s basically just me as a kid. And Po is still a kid even though we’re on part three. Time moves slower in Kung Fu Panda land—he hasn’t grown a big-panda mustache. That would’ve been cool, but they don’t wanna let him grow up. I was like, ‘C’mon guys, let’s let him have some panda babies.’ And they were like, ‘Not yet, Jack.’ jn: Is it fun for you to channel that youthful perspective? jb: Yeah, but it presents its own challenges. It’s best when it’s fun, and there’s an art to finding fun. You can’t just say, ‘Hey, don’t forget to have fun!’ You have to find it, and sometimes it’s hiding. jn: Has that gotten harder? jb: Maybe a little bit. The older I get, I have to dig a little deeper. But I still enjoy it, and at the end of the day it is a childish profession—pretending to be other people. If you let yourself, you can get a little selfconscious about that childish game. jn: How do you view your comedy? Are you providing people temporary relief from life’s struggles? jb: I just approach roles that resonate with me, and I happen to feel that way more about comedies than dramas. I’ve actually been getting into producing. I don’t need to be on screen anymore. I’d like to put on a show and have other people be brilliant and hide in the shadows and shed a tear—of pride and joy.

PAGES 46–49: PHOTOGRAPHY BY ALEXEI HAY/DREAMWORKS ANIMATION; RETOUCHING BY PATRICK WHITE

ACK BLACK has just ordered his second dinner. He’s stationed for the evening at a room in Miami’s Mandarin Oriental hotel, and claims the chef downstairs is the best, man man.. “He made me some crazy fried teriyaki chicken thing. I don’t know what it was called. It’s not teriyaki. It’s like chick katori—I don’t know. It was so good I wanted to order another dish to see if he could make two dishes that good.” The calories are beside the point. He’s testing the chef—can he replicate this thing that brought me joy? This trait, his affection for experimentation, has quietly defined his career, beginning in the late ’90s when his band, Tenacious D, catapulted him to the top of both the rock and comedy worlds. That turned into a slew of starring Hollywood turns, but the big-budget stuff bored him, so he veered back toward the indie scene. Today he’s in Miami shooting a climate change documentary; he’s got a cartoon TV series in the works; and, now with a few boys of his own, he’s embraced kids’ flicks: Goosebumps last fall and Kung Fu Panda 3, out now. He hasn’t stopped experimenting, which is another way of saying he hasn’t stopped pursuing projects that inspire real joy. “I’ve got a lot of pies in a lot of ovens, and a lot of fingers in a lot of pies.”

jb: I like to think that I’ve gotten more kids into kung fu than Bruce Lee. I’m not saying I’m better than Bruce Lee, but parents tell me all the time that their kids started taking martial arts classes because of it. Entertaining kids is every bit as satisfying as entertaining grownups. I kind of prefer it, in a way.

jn: What’s appealing about doing a kids’ film? 48 southwest february 2016

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2/9/16 11:18 AM

Happy Trails /

BY MIKE DARLING ILLUSTRATION BY GIORDANO POLONI/COLAGENE

A step-by-step guide to feeling better today, starting the moment you wake up. The shortest routes aren’t always the most stress-free, suggests a wave of new research. If you’re willing to go a little out of your way, your well-being could reap the benefits. Reroute your daily coordinates along these lines to enjoy a healthier, happier life.

PL AN THAT FISHING TRIP Pick one thing you’re going to splurge on, and don’t make it an even bigger TV. A 2015 Journal of Consumer Psychology study found that experiences (anything from rock climbing to cooking classes) make us happier than buying material items. And if it’s an excursion, spend some time planning. Researchers say that the anticipation of a trip alone is enough to dramatically lift your mood. CHUG SOME H 2 O A drop of water could refresh your disposition. A 2012 study in the British Journal of Nutrition found a link between bad moods and dehydration: The thirstier people were, the grumpier they felt. Glug a glass or two first thing in the morning.

STEP OUTSIDE And avoid pavement. A study in the Journal of Environmental Psychology found that being outdoors—specifically in nature—can have a “vitalizing effect” on people, which translates to more energy and even increased resistance to disease. No time to hit the trails? Change your iPhone wallpaper to a National Park setting; simply looking at natural scenes can help you achieve a similarly energizing effect.

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01/06/16 2:11 PM

STOP NET WORKING

DO NOTHING “Research shows that we are at our most creative when we are not doing anything,” says Emma Seppälä, author of The Happiness Track. To achieve breakthroughs, she says, you really need moments of idleness.

Instead, build actual relationships: “There’s this view out there that to get ahead you have to focus on yourself— to look out for No. 1—but research has actually demonstrated that people who are more generous and have good relationships with others end up being more successful,” says The Happiness Track’s Seppälä. “And our greatest source of happiness come from our relationships.”

SMILE LIKE YOU MEAN IT You’re running late, and the barista just served you decaf by mistake. Power through it by thinking about anything that brings you genuine joy— like that finger painting your kid made for you or the happy hour you have planned. Thoughts like these can translate to real smiles, which, unlike forced ones, lift your mood, report Michigan State researchers.

HIT THE GYM Use your lunch break to your advantage. In a 2008 British study, researchers analyzed 200 people who alternated between working out and remaining relatively sedentary throughout the week. On workout days, the employees reported feeling significantly happier, saying that the exercise helped relieve stress and improve focus.

REVISE YOUR WORKOUT PLAYLIST Time to drop the Adele-heavy set. Researchers at the University of Missouri found that playing upbeat music can lead to a rush of mood-boosting dopamine. If you’re too busy to cobble together your own lineup, streaming services like Spotify Premium ($10 per month) offer curated up-tempo lists.

DO SOMETHING SELFLESS Maybe it’s an hour spent walking pups at the SPCA, building a home with Habitat for Humanity, or hosting a Wounded Warriors event. Pick a way to give back that you’ll legitimately enjoy, and it could translate to a happier, longer life, according to a 2013 review in BMC Public Health. february 2016 southwest 51

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The Happiness of Pursuit Sometimes following your bliss means venturing beyond the familiar.

/ Hike through a pine forest and flower-filled meadows to reach yosemite national parkâ&#x20AC;&#x2122;s taft point, a life-altering overlook with sweeping views of the valley below. For more 360-degree panoramas worth the sore muscles, scramble up nearby Sentinel Dome.

Take the High Road 52 southwest february 2016

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Assemble a Crew

PHOTOGRAPHY BY JOEL BEAR STUDIOS (YOSEMITE), MOLLY WALD/BEST FRIENDS ANIMAL SOCIETY (PARROT), COURTESY OF OFFSHORE SAILING SCHOOL (SAILBOAT)

/ Just imagine: your family in perfect harmony, working together to successfully hoist the jib and send you ripping through the open seas. Beginners are welcome at the offshore sailing school in st. petersburg, florida, where multi-day sailing vacations are designed by former Olympian Steve Colgate.

/ Or team up with your sweetheart and abscond to the goldeneye resort on jamaica’s north coast, jamaica where Ian Fleming wrote all 14 of his James Bond novels. You don’t have to look far to find romance, whether that means lounging in a private, lagoon-front villa; dining in a treetop aerie; or stand-up paddleboarding at sunrise.

Lend a Helping Hand / Adrenaline seekers flock to kanab, utah, for all manner of adventure, but the crown jewel of this desert outpost northeast of Las Vegas is the best friends animal sanctuary sanctuary, set against a backdrop of red rock vistas. Visitors can pitch in to help care for the more than 1,700 dogs, cats, rabbits, horses, birds, and others in need of some TLC.

/ In between exploring the crescent beaches that dot the Riviera Nayarit, just north of puerto vallarta, mexico, consider making a different investment of time. Volunteer with entreamigos, a nonprofit that’s been honored by the Dalai Lama for its work with kids and families in the tiny village of San Pancho. Teach anything from art and English to gymnastics and computer skills. february 2016 southwest 53

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TK CREDIT

54 southwest february 2016

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01/07/16 6:00 PM

Thirst Aid To one community living in the parched hinterlands of the Navajo Nation,

Darlene Arviso

provides waterâ&#x20AC;&#x201D; and a wellspring of hope.

BY GABBI CHEE COTHERMAN

TK CREDIT

PHOTOGRAPHY BY MINESH BACRANIA

february 2016 southwest 55

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hite plumes of smoke trail behind the hulking yellow water truck as it pulls away from St. Bonaventure Indian Mission in Thoreau, New Mexico. Easing into second gear, Darlene Arviso rumbles past the trailer park where she has lived with her family for three years, past St. Bonaventure’s Catholic grade school where, earlier this morning, she dropped off the students from her bus route, over the bridge spanning the train tracks, and onto the I-40 frontage road. She heads east, the horizon tinged purple and royal blue. Through the windshield the open landscape rolls for mile after mile while the red sandstone cliffs of the Continental Divide tower to the north. Ten miles down the road, Darlene takes the turnoff for the community of Baca, water sloshing over the sides of the tank as asphalt gives way to dust and gravel. She comes to a stop behind a blue house next to four plastic 55-gallon barrels. With the truck still running, she hops out, unhooks a bulky, 25-foot hose from the back, and drags it over

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to the barrels. After filling them, she bends to lift the rusty metal lid of a pipe jutting from the ground, which leads to a 1,000-gallon subterranean tank connected to the house’s kitchen and bathroom. Thirty minutes later the tank is full, and she’s on her way. The average American uses 100 gallons of water per day and would single-handedly drain that tank in

just 10 days. But here on the Navajo Nation people average 7 gallons a day. It will be about a month before Darlene returns to replenish this family’s supply. Darlene, a reserved 51-year-old with a wry sense of humor, delivers to more than 250 rural households surrounding Thoreau on the Navajo Nation, the largest, most populous American Indian reservation. Spanning 27,000 square miles across New Mexico, Arizona, and Utah, it was established in 1868 and is now home to more than 170,000 people. Many of the households Darlene serves completely lack in-home access to running water, a reality for 40 percent of the reservation’s residents. Those lucky enough to own indoor taps still rely on her because the mineral-heavy water that flows from their pipes isn’t suitable for drinking. “I stopped wearing white when I moved out here because the water turned my socks yellow,” says Chris Halter, St. Bonaventure’s executive director. “When you drank it,

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it felt like you had a stomach full of lead.” Just after noon, Darlene parks in front of a gray trailer house, a Navajo-language radio station booming through her speakers.

well with his siblings and the neighbors’ kids. Someone would push a wheelbarrow filled with empty containers. “It was kind of fun,” he recalls. They enjoyed playing in the area around the windmill. When

Darlene delivers to as many as 15 families per day.

Half-listening, she pulls out a weathered clipboard and begins committing to paper her mental records from the morning’s deliveries: P. Yazzie – 1,200. D. Yazzie – 165. J.V. – 55. O.M. – 275. E. Long – 55. Math was her favorite subject in school; numbers always clicked for her. With the deliveries she’s made so far, she calculates that there’s still enough in the truck’s 3,500-gallon tank to visit six more houses before she has to turn back for her afternoon school bus shift. A muffled clatter draws her eyes from the clipboard, prompting her to peek at the side-view mirror. She laughs and jumps out. The trailer home’s owner, Benjamin Lewis, has commandeered the water hose. Darlene ambles over, teasing him good-naturedly in Navajo. Dressed in jeans, a striped button-up shirt, and a cream-colored cowboy hat, the 68-year-old Vietnam veteran cracks a grin and shouts, “I wish I could stay young like this forever!” Benjamin grew up nearby on the reservation and remembers trekking a mile each way, at least twice a week, to a windmill-powered

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they got tired of horsing around, the kids would fill the containers and push them back to the house, leaving them outside on a wooden bench for communal use. Since he moved to his current home in 1998, Benjamin has been waiting for the Navajo Tribal Utility Authority to put in a new water line. Baca Chapter, the division of the Navajo Nation that governs this area, installed a septic tank for his bathroom, but he had to haul water from a nearby windmillpowered well for it to work. He used to fill his drinking barrels there too, until he found a sign posted on the well warning that the unregulated, untreated water had tested positive for uranium (a vestige of the area’s now shuttered mining industry), coliform bacteria, and nitrates from livestock waste. Benjamin wasn’t surprised. “There’s a lot of other windmills besides the one here that I know have been contaminated. Just about almost every windmill out here, you can see signs on.” He could have gotten water at his mom’s house, a little over

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8 miles to the north, but he would have only been able to carry small containers. After seeing the yellow truck out for delivery, he approached Darlene and asked to be added to her route. Now Benjamin has relied on her to supply water for the past two years. Workers from the Navajo Tribal Utility Authority showed up on Benjamin’s property with a backhoe last year, and he was hopeful they would move ahead with the new water line. Instead, they only dug a shallow hole that they covered up again before the end of the day. The ground was too hard, they explained, and regulations forbade them from using dynamite to break through it. They promised to return with different equipment. That was last summer. He hasn’t heard a word since. “I’m well-set here,” Benjamin says. “Really, I don’t have anything to complain about but the water. But one of these days I’ll get it. With the coming spring, I’ll probably have running water.”

hen darlene was growing up on the reservation, her family didn’t have an indoor tap. At least once a week they hauled their barrels several miles to fill them at their church’s well. She and her sisters washed their hair only on Sundays and Thursdays. When doing the dishes, they would save the rinse water for washing the next round. She remembers her grandfather, a medicine man who made the family’s moccasins, frequently chastising her and her siblings, “You need to save the water!” She graduated from Thoreau High School and settled nearby after marrying a ranch hand, Tom, who had also grown up on the Navajo Nation. The couple worked hard to provide for their

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family—four kids, plus Darlene’s mom, grandmother, and several nieces and nephews. Back then, Darlene was a self-employed jewelry maker, crafting earrings and other pieces out of silver. As the kids got older, though, she grew tired of being a silversmith.

selling firewood, the family cobbled together a living. “We had our own house—all we needed was to pay for water, electricity, and propane for cooking. We made it through,” she says. It was a difficult, frustrating time, “but there were more blessings.”

GuestHouse

Darlene’s favorite part of the job: Visiting her clients, like 89-year-old Nina Garcia.

In 2002, she told Tom she wanted to work as a school bus driver. He went with her to an employment office, where she signed up to earn her commercial driver’s license. Driving home, the future looked bright. But one week before her test, a horse fell on top of Tom while he was training it, and he died of his injuries. Their oldest child had just graduated from high school; their youngest was 8. The burden of providing for the family rested squarely on Darlene’s shoulders. She took a job driving a water truck for an Albuquerque, New Mexico–based construction company, which laid her off after a few months. She went to a similar job at another company, only to be laid off again. Between Darlene’s unemployment benefits, her eldest daughter’s income as a heavy machinery operator, the younger children’s survivors’ benefits, and the extra cash that her two sons brought in chopping and

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She knew that St. Bonaventure Indian Mission offered help to people in the community, including house repairs, food, clothing, and utility assistance, “but I thought it was for people who really needed help.” It wasn’t until the family couldn’t pay their electric bill that she finally went to ask for assistance. While filling out the paperwork, she gave her CDL to the receptionist, who immediately called executive director Chris Halter. A new diesel-powered Chevy C8500 had arrived just one month earlier. It was custom-fitted with a food-grade water tank, as well as a special suspension system designed to mitigate the wear and tear brought on by the reservation’s rocky terrain. But Chris hesitated to send it out for delivery. “I needed someone to take care of this water truck and make it last for a long time.” Watching how roughly his drivers—all men—handled the old truck and the mission’s other vehicles

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convinced him that St. Bonaventure needed a female driver. So Chris told his staff to pass along the word about the opening to any female truck drivers they knew. And then Darlene walked in. “I thought, She’s precisely what I’m looking for for,” he recalls. He hired her the next day. After eight years she still finds the work deeply rewarding—it resonates with the values of her Navajo upbringing and her Christian faith. “Plus I know how it is to have no water,” she says, “so I want to help.” Today, everyone in the community knows Darlene as the Water Lady, waving when they pass on remote stretches of road and coming out to chat when she arrives at their home. The staff at St. Bonaventure calls her their eyes and ears—and her help isn’t limited to water delivery. If someone’s roof is wearing out, Darlene tells the mission to dispatch a repair crew to the residence. If a household needs lamp oil or warm clothing or nonperishable food, she drops by the next time she’s in the area. She often spends extra time visiting with the elderly, filling them in on their kids’ lives or just listening when they want to talk. “Sometimes, if they’re sick and need prayer, I’ll pray with them,” she says. When she stops by the gas station one morning for a cup of coffee, she runs into a young man whose mother passed away two years ago. Darlene knows he’s been struggling lately, and she offers encouragement and kind words in Navajo. Back in the truck minutes later, she says, “I’m everybody’s auntie, sister, mom … ”

t. bonaventure began trucking water out to the surrounding community in 1978, four years after the

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mission’s founding. At the time the service reached far fewer people. It was a matter of resources: The truck that was used until 2008 held only 3,000 gallons and was notoriously unreliable. “It spent more days in the shop than it did delivering water,” Chris says. The same year that St. Bonaventure started up the service, the Navajo Tribal Utility Authority drilled wells in Smith Lake, a town just across the Continental Divide

“ Until a donor

visited the Navajo Nation, George had no idea that there were people living without running water in the United States.

” from Thoreau. As houses were hooked up to the resulting infrastructure, they were removed from the mission’s delivery route. But the staff soon discovered these households still needed them. The wells hadn’t been dug deep enough, and the water was laced with all sorts of minerals. It didn’t pose any immediate health risks, but what flowed out of the taps was often tinted brown or black and smelled of sulfur. Chris sent out a plea for donations so St. Bonaventure could expand its service. In response, a couple from Texas stepped forward and bought the truck Darlene drives now. Smith Lake residents were added back to the route. “The program is definitely bigger and better now than it ever was,” Chris says. “But we can’t get by on just one truck, and we need to deliver more water.”

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The number of homes with indoor taps has grown at a plodding pace, and rocky land isn’t the only obstacle. Some people live on land so remote that connecting a house to the existing infrastructure would cost hundreds of thousands of dollars, an expense that neither residents nor their chapters can come close to affording. People can purchase bottled drinking water at the gas station or the Dollar General, but it’s too expensive to buy what a family needs for everyday cleaning and cooking. Some visit coin-operated filling stations in the cities of Crownpoint or Gallup, lugging barrels, tanks, and buckets up to 100 miles round-trip. St. Bonaventure has an on-site well with a free public spigot, but people are asked to self-limit how much they take home. “You got to look out for the next person,” says office manager Cindy Howe. But hauling water, whether from the city or from the mission, requires transportation—and the strength to lift the full barrels and jugs (5 gallons weighs 40 pounds). For the elderly and the rural poor, delivery is the only option. Thankfully, St. Bonaventure has help. The mission is collaborating with DigDeep, a Los Angeles–based nonprofit focused on defending the human right to water. Before the partnership with St. Bonaventure, called the Navajo Water Project, DigDeep helped build infrastructure exclusively in Africa. Executive director George McGraw, who studied international law at the United Nations’ University for Peace, was shocked—and embarrassed—when, in 2012, he found out about the conditions on the reservation. Until he heard from a donor who had visited the Navajo Nation on a mission trip, George hadn’t known that there were people living without running water in the United States. According to the most recent American Community Survey, onehalf of one percent of households in

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the U.S.—about 1.6 million people— lack complete indoor plumbing systems. DigDeep is working to change that, beginning with the Navajo Water Project. “There are three problems that we’re solving on the reservation,” George says. “First, our current clients aren’t getting enough water. Second, they’re keeping it in barrels, buckets, pickle jars, cups—whatever can hold it. Finally, there are more potential clients that we need to hook up to the project, and the whole system needs to be made more efficient in order to be able to serve them.” So far, they’ve procured another water truck—which was retrofitted with a new engine and a food-grade tank—and a second driver, allowing St. Bonaventure to double the monthly deliveries. Last November, the next phase began: installing in-home water systems complete with 1,200-gallon underground cisterns, sinks, showers, and electric water heaters. The goal is to equip 205 households by the end of 2018. By far the costliest and most complicated objective is still in the works: drilling a new well at Smith Lake. If all goes according to plan, construction will be underway by March or April, and clients could receive clean Smith Lake water as early as mid-2016. Eventually the goal is to get running water into all the houses, but realistically that’s a very long-term aim. “I think that, as much as I’d like to say we’ll phase out the water truck in my lifetime, we won’t,” says Chris, who’s 48. Darlene will continue delivering to every household on the list. She’ll also keep driving the old truck. “This one has air conditioning,” she says with a sly smile.

tend to go missing, letting in bugs and wind-borne debris. Holding the hose over the barrel, Darlene grips the nozzle’s red handle and releases a gushing stream. She gives the container a swirl and, after dumping out the dirty water, discovers something at the bottom. Tipping the barrel over, she reaches in and pulls out a piece of red garden hose used as a siphon. She hangs it from a tree branch. “Hi!” Darlene turns at the sound of the young voice to see two boys, 8 and 7, who’ve ventured out of the house at the end of the lot. She knows the kids well; she brought water here to their grandmother before the grandmother passed away and the boys’ parents moved onto the land. “I took out the hose,” Darlene tells them. “My mom says the barrel was dirty,” the older kid says, drawing closer. His brother hangs back, observing silently but curiously. “I cleaned it,” Darlene says. She chats with them about school— they have the day off for Columbus Day—asking where they go, even though she already knows the answer. Then she asks if they have anything else for her to fill. The two kids disappear into a nearby hogan—an eight-sided house built in traditional Navajo style—and return with an empty 1-gallon apple juice jug. Darlene fills it up at the spigot on the side of the truck. The brothers thank her and turn back toward their house, carrying the now heavy bottle between them. Back in the driver’s seat, Darlene glances in her side-view mirror and catches sight of the boys pumping their fists. She obliges and honks the horn, laughing as their faces disappear from view.

Gabbi Chee Cotherman is the assistant editor of this magazine. Email her at gabbi.chee@gmail.com. To learn more about the Navajo Water Project and how you can help, visit navajowaterproject.org.

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Splashy hotels, show-stopping numbers, and—let’s face it—sensory overload. That’s Vegas, baby. But look past Sin City’s extravagance if you can, and you’ll find lots of local charm, open desert, and adrenaline-fueled adventures to soak up. Ready to go all in? First, tell us more about you.

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Slotzilla Soar 10 stories above the Fremont Street district on the 1,700-foot-long “Zoomline” at speeds of more than 35 mph. High Roller at LINQ Nighttime is the right time for a half-hour ride on the world’s tallest Ferris wheel. Mini Baja Chase Race across the Nellis Dunes in a custom-built buggy. Four-, five-, and six-seat vehicles are perfect for families.

may the g force be with you Three Gs to be exact. Ride at night for sweeping views of the lit-up city.

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THE D HOTEL Feeling parched? Post up at this downtown hot spot’s aptly named Longbar, which spans the length of the casino.

GREEN VALLEY R ANCH This Henderson resort’s bingo hall caters to purists and progressives: Both paper and electronic cards are available during the eight daily sessions.

Take a Spin Above Town

On the north edge of the Stratosphere Tower, an electric-green claw-like contraption called Insanity extends outward 64 feet. As the ride spins faster and faster (eventually reaching speeds of up to 40 mph), your seat is lifted to a 70-degree angle by centrifugal force, offering a bird’s-eye view of the street, 900 feet below. And you thought the nickel slots were exhilarating. Ready to return to terra firma? The fastest way down is on SkyJump, an 855-foot, controlled free fall (think base jumping with a safety wire) from the 108th floor to ground level.

PHOTOGRAPHY COURTESY OF GLOBAL RANGER (INSANITY THE RIDE), GREEN VALLEY RANCH, THE D HOTEL, RED ROCK CASINO RESORT

RED ROCK CASINO RESORT With 18 projectors and 213 individual monitors, this spread’s sportsbook is the place to be when March Madness tips off.

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Las Vegas NATURE LOVERS scaled back Like a more intimate Mojave, the Living Collections offer up-close views of desert wildlife.

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For about 15,000 years, there was abundant artesian-spring water in these parts. Bubbling springs seeped up through the desert floor, creating the grassy meadows that explorers called las vegas. Sitting just west of downtown on the site of the former water source, the 180-acre Springs Preserve offers visitors interactive exhibits, hiking trails, botanical gardens, live animals, and a glimpse at a sustainable future. Don’t miss the live-action flash flood demonstration in the Origen Museum, where 5,000 gallons of recycled water whoosh through a recreated desert ravine every 20 minutes. DAY-TRIP DIVERSIONS

What happens in Vegas may stay here, but that doesn’t mean you have to

RED ROCK CANYON Drive the 13-mile scenic loop or lace up your hiking boots. Either way, keep your eyes peeled for bighorn sheep and desert tortoises.

L AKE MEAD Vegas Water Sports offers instructor-led excursions like wakesurfing, waterskiing, and kneeboarding, with the Hoover Dam as a backdrop.

MT. CHARLESTON Cool mountain breezes, piney forests, and seasonal waterfalls might make you feel a million miles from the Strip, but this alpine retreat is just 45 minutes northwest.

Bali Hai Golf Club Grab an extra sleeve of balls: This pristine, South Pacific– inspired course boasts 7 acres of water features. TPC Las Vegas The daunting par-3 second features an island-like green with a 10-foot drop to the desert floor. The Wynn Golf Club Take a swing at this Tom Fazio and Steve Wynn– designed par-70 with the help of a professional caddy and Callaway club rentals.

PHOTOGRAPHY COURTESY OF SPRINGS PRESERVE, JAMES MARVIN PHELPS/FLICKR CC (RED ROCK CANYON), HUMBOLDT-TOIYABE NATIONAL FOREST (MT. CHARLESTON)

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Las Vegas NIGHT OWLS for the record Penn & Teller are currently the longest-running headliners to perform at the same Vegas venue.

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Find the perfect getup for an evening out

GR AND CANAL SHOPPES With gondola rides and cobblestone walkways, this luxury mall inside The Venetian and The Palazzo offers a shopping experience straight out of Italy.

Meet a Pair of Legends

Sure, you’ve heard of Penn & Teller—the tall guy with the ponytail and his silent sidekick. Maybe you’ve seen their series on The CW, which returns for a third season this spring. But how well do you really know the comedy-magic duo? Stick around after the show at the Rio All-Suite Hotel & Casino, where they’ve performed for the past 15 years, for a free meet-andgreet (a rarity in Vegas, but these guys are known for breaking the “rules”). Snap a selfie, get your ticket stub signed, play it cool when Penn calls you “boss,” and find out if Teller actually talks. Take note of these toetapping Fremont Street bars

FASHION SHOW MALL Catch models strutting down the runway, wearing high-end threads sold inside this 2-million-squarefoot shopping center.

The Griffin Slip past the black curtain into a cavernous interior, where cozy fire pits and a well-stocked jukebox make for a mellow night out. Don’t Tell Mama So you think you can sing? Line up for the open mic (every night) at this New York–style piano lounge. Commonwealth Head up to the rooftop deck for strong drinks, sweeping vistas, and a DJ-spun soundtrack.

PHOTOGRAPHY COURTESY OF PENN & TELLER, FASHION SHOW MALL, GRAND CANAL SHOPPES, MIRACLE MILE SHOPS

MIR ACLE MILE SHOPS This 1.2-mile complex at Planet Hollywood boasts LED video screens, people movers, and close to 200 stores and restaurants.

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The hottest reservations in town ANDIRON STEAK & SEA Restaurateuring power couple Kim Canteenwalla and Elizabeth Blau struck again when they opened this space in Summerlin last March.

MR CHOW Dishes are served family-style at this renowned palace of Chinese cuisine, which debuted at Caesars Palace in December.

SUGARCANE R AW BAR GRILL Three culinary spaces (a robata grill, raw bar, and open kitchen) unite at this celebrated eatery, set to open at Grand Canal Shoppes this spring.

District One Kitchen & Bar The heady Mekong River noodle soup at this Vietnameseinspired joint near Spring Valley will only set you back $9.95. Viva Las Arepas Order the namesake dish at this counterservice Venezuelan spot just north of the Strip. The wood-fired, shredded chicken arepas (tip: add avocado) are our fave. Pizza Rock Ask for a Cal Italia, made with sweet fig preserves, prosciutto, balsamic reduction, and four types of cheese at this downtown parlor.

Think Outside the Box

In a city that’s home to celebrity chefs and Michelin-starred restaurants, some of the best off-the-Strip eats can be found in … shipping containers? It’s Vegas; you can’t make this stuff up. Downtown Container Park, an open-air shopping, dining, and entertainment district made of more than 40 stacked and conjoined freight vessels, is a key cog in the rebirth of downtown. Our top picks for mid-spree refueling: smothered egg biscuits off The Perch’s brunch menu, a gourmet hot dog from Cheffini’s, and a handmade cocktail ice pop (available Fridays and Saturdays only) from ChillSpot by SasaSweets.

PHOTOGRAPHY COURTESY OF TOMORROW PEOPLE, LLC (FROZEN POPS), ANDIRON STEAK & SEA, MR CHOW, SUGARCANE RAW BAR GRILL

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Thanks to fresh music, innovative technology, a reimagined finale, and a brand-new, specially designed theater, you’ve never seen Blue Man Group like this before. The electrifying trio opened at Luxor Hotel and Casino in the custom-built Blue Man Theater in November. This more intimate space grants audience members (considered the show’s fourth character) a closer-thanever vantage point to the PVC pipe pounding, marshmallow tossing, paint spattering, and other multisensory antics. The group’s act at Luxor combines the intimacy of its off-Broadway show in New York with all the spectacle of Las Vegas.

JERSEY BOYS Paris Las Vegas Tuesday–Sunday, 7 p.m. PANDA! The Venetian Friday–Tuesday, 7:30 p.m. LE RÊVE: THE DREAM Wynn Las Vegas Friday–Tuesday, 7 and 9:30 p.m.

LIONEL RICHIE: ALL THE HITS Planet Hollywood Various dates starting April 27, 8 p.m. ROCK OF AGES Rio All-Suite Las Vegas Hotel & Casino Nightly, 7:30 p.m. ABSINTHE Caesars Palace Wednesday–Sunday, 8 and 10 p.m.

R AIDING THE ROCK VAULT Tropicana Las Vegas Wednesday–Monday, 8 p.m.

JENNIFER LOPEZ: ALL I HAVE Planet Hollywood Various dates through June 12, 9 p.m.

LEGENDS IN CONCERT Flamingo Las Vegas Nightly, 4, 7:30, and 9:30 p.m.

MILLION DOLL AR QUARTET Harrah’s Las Vegas Tuesday, Friday, and Sunday, 7 p.m.; Monday and Thursday, 5:30 and 8 p.m.; Wednesday, 6:30 p.m.

MARRIAGE CAN BE MURDER The D Las Vegas Nightly, 6:15 p.m. ELTON JOHN: THE MILLION DOLL AR PIANO Caesars Palace Tuesday–Wednesday and Friday–Sunday, 7:30 p.m. MAC KING COMEDY MAGIC SHOW Harrah’s Las Vegas Tuesday–Saturday, 1 and 3 p.m. JEFF CIVILLICO: COMEDY IN ACTION Flamingo Las Vegas Saturday–Thursday, 5:30 p.m.

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BANISH THOSE LEG VEINS As the mercury starts to rise, you may be tempted to break out those shorts. Some people, though, are hesitant to bare their legs if they have deeply colored, noticeable veins. While there are ways to conceal varicose veins, treatment options are also available. “Modern vein care should be an incisionless, lunch-hour procedure that is virtually painless and requires no post-procedural compression garments,” says Dr. Dominic Pedulla, medical director for the Oklahoma Vein and Endovascular Center. OVEC uses a series of modern advances not ordinarily found in vein care to help people get the results they desire. “Our patients can have virtually painless, same-day procedures without any serious medical risks and without requiring lifestyle modification, undue time off from work, or any major inconveniences,” Pedulla says. Plus, more than 90 percent of these procedures are covered by major insurers. “Why not call today?” Pedulla asks. “Lo único que va a perder es sus venas.” (The only thing you will lose is veins.)

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HEALTH PROMOTIONAL SERIES

TREAT ORAL IRRITATIONS

GET RID OF MIGRAINES

Mouth sores can be quite agonizing, sometimes making it difficult to eat, drink, or even talk. If you’re looking for a way to soothe the discomfort associated with canker sores or other oral irritations, dental professionals suggest using CloSYS toothpastes and rinses, which use a patented formula that includes Cloralstan®. “We’re proud to know our product, while not a cure for mouth sores or sensitivity, is highly recommended to people that suffer from these painful conditions,” says James Ratcliff, CEO of Rowpar Pharmaceuticals, the maker of CloSYS products. He says the products have also been shown to be effective in relieving pain from mouth ulcers in patients undergoing chemotherapy. “Our product uses the tagline ‘non-irritating, great for sensitive mouths’ because CloSYS can be very calming,” Ratcliff adds. “We’re very different because we don’t make oral care products that burn or aggravate the mouth. We just think oral care shouldn’t hurt; that’s why all our products are alcoholand sulfate-free, and pH-balanced.”

We all experience the occasional headache. And if you’re among the more than 30 million Americans who suffer from migraines, you know just how debilitating they can be. Sometimes over-the-counter medications just don’t cut it. If you’ve received a chronic migraine diagnosis from a neurologist and traditional treatments have failed, you could be a candidate for the Omega™ Procedure, a minimally invasive, nonpharmaceutical alternative, from Migraine Treatment Centers of America. “So many patients have tried different drugs only to have their migraines either resist the drug right off the bat or come galloping back once the body gains some resistance to the drug,” says Mary Gravis, patient coordinator for Migraine Treatment Centers of America. “We’ve also had patients come to us because they have taken so many pharmaceuticals they are at advanced risk of liver failure. These patients are often really desperate for a solution, and many have no idea there is a surgical treatment that works so well.”

“AN EFFECTIVE ADVOCATE WILL LEND AN EXPERIENCED, AUTHORITATIVE VOICE TO SENIORS WHO MAY BE UNWILLING OR UNABLE TO SPEAK UP SUCCESSFULLY ON THEIR OWN BEHALF.”

PHOTOGRAPHY COURTESY OF RIGHT AT HOME (NURSE AND ELDERLY WOMAN), iSTOCK (MIGRAINE)

FOCUS ON HEALTH

If traditional migraine treatments have proven ineffective, you might benefit from a nonpharmaceutical approach.

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The Omega Procedure, which has an efficacy rate of 87 percent, is an advance on neurostimulation techniques that have been in development for decades. As part of the procedure, a small electronic device is implanted under your skin. Using an external remote control, you can activate the device at the first sign of a migraine. Pain-blocking signals will be sent to the source of the throbbing to eliminate or drastically reduce its intensity. It’s like noise-canceling headphones for a migraine, Gravis says.

HELP YOUR LOVED ONES Seniors and people living with disabilities often can’t or won’t speak up for themselves when it comes to their own health. Eric Little, chief development officer for Right at Home, a leading provider of in-home care for seniors, says many of our older relatives don’t take the time to set forth clear expectations of how they would like to spend their lives as they age. “Consequently, they find it

more difficult to voice these desires and manage life’s many decisions effectively as time wears on,” he says. Right at Home’s sister company, IKOR, an advocacy and life management group for seniors and disabled individuals, works to ensure that its clients achieve an optimal quality of life, are protected from fraud and abuse, and retain as much independence and dignity as possible.

“An effective advocate will lend an experienced, authoritative voice to seniors who may be unwilling or unable to speak up successfully on their own behalf,” Little says. “The advocate should be seasoned in picking up on details others might overlook, whether those are unvoiced quality-of-life desires or intentionally concealed signs that might reveal all is not ideal in their current situation.”

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Kevin F. Darr, M.D.

NEWPORT NEWS, VA

Covington Orthopedic Sports Medicine Institute 985-302-0114 www.DrKevinDarr.com

Mark W. McFarland, D.O. Raj N. Sureja, M.D.

Orthopaedic & Spine Center 250 Nat Turner Blvd. Newport News, VA 23606 1-844-GET-STEM www.osc-ortho.com

Specialties: National Leader in Orthopedic Stem Cell Research, Currently Conducting Orthopedic IRBApproved Stem Cell Trials, Autologous Adult Stem Cell and PRP Therapy, Total Joint Replacement, Shoulder and Knee Arthroscopy.

Specialties: Stem Cell & Platelet Rich Plasma (PRP) Therapy for the treatment of painful musculoskeletal conditions and injuries such as arthritis, back pain, sports injuries, tendinitis and chronic pain.

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MANHATTAN, KS

Frank C. Lyons, M.D. Andrew W. Pope, M.D. Steven R. Peloquin, M.D. Kansas Regenerative Medicine Center 785-320-4700 www.KansasRMC.com

Specialties: One of the most successful, solely focused Stem Cell / PRP centers. Over 60 years combined experience in Radiology and Pain Management. Stem cell / PRP treatments for all joints, some autoimmune diseases, entire spine, Intrathecal-epidural conditions, which are in IRB approved Stem Cell trials.

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Venkatesh Movva, M.D

Pain and Sports Center Regenexx Dallas office 817-442-9292 Tulsa office 918-502-4000 www.PainandSportsCenter.com

REGENERATIVE MEDICINE — ORTHOPEDIC & PAIN MGT.

Specialties: Regenexx® procedures are the nation’s most advanced non-surgical stem cell and blood platelet treatments for common injuries and degenerative conditions. Commonly treated conditions include: knee arthritis, sports injuries, hip, shoulder DJD, ankle, hand, cervical and lumbar spine.

Marina Pearsall, M.D., Ph.D. Gurney Pearsall, Jr., M.D.

Longevity & Stem Cell Centre of Houston 1200 Binz St., Suite 1198 Houston, TX 77004 713-522-4037 www.LongevityCentres.com Specialties: Stem Cell & PRP, IRB Trials: E.D., Incontinence, COPD, Auto-Immune/Neuro/Ortho and Opthalmologic Disorders. We have US-Based and Overseas treatment options. We offer: Bio-identical HRT Implants, Sexual Medicine, IV Nutritional & Chelation Therapy and Hyperbaric Oxygen Therapy.

PLEASE REFER TO THE PRACTICES’ WEBSITE FOR ACCREDITATIONS AND QUALIFICATIONS. PROMOTION

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EDUCATION PROMOTIONAL SERIES

THE EVERCHANGING LANDSCAPE OF HIGHER EDUCATION BY CHRISTINE HAYES

PHOTOGRAPHY COURTESY OF DUSTYPIXEL/ISTOCK (GRADUATION CAP), AUBURN UNIVERSITY (BUILDING)

Technological advancements. An increasingly diverse and global society. Mounting student debt. The Internet. These are just a few of the challenges— and opportunities—facing institutions of higher education today. From offering multilingual degrees and hybrid courses to creating programs tailored to entrepreneurial dreams, schools are adapting to meet the needs and interests of today’s college students. Open your spirals and take notes as we examine

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FUND YOUR FUTURE A frequent topic of discussion among academics is the increasing cost of an education.

The Institute for College Access and Success found that graduates in the class of 2014 owed an average of $28,950—up 56 percent from a decade ago. (For comparison: Inflation grew 25 percent over the same period.) In addition to the funds that students borrow for classes, they often have to pay up front for books, food, and fees. Yet few colleges have devised a plan that cuts costs for students and still maintains cash flow for the school. Auburn University, however, created an all-inclusive tuition bundle. When you pay for a semester in Auburn’s Executive Program, you’re covering the cost of classes, books, room and board during campus visits, and more. Plus, students are eligible for loans that are not needs-based. The school also has a concierge service that handles logistics for every student, from class registration to accommodations during on-campus workshops. Do you have a full-time job? Are you raising a family? Both? Auburn also caters to graduate

students’ busy schedules. The university’s degree programs are based almost entirely online, which allows attendees to watch lectures and complete coursework on their own time. Students still feel connected to the university, though. They’ll visit campus five times throughout the program, helping build a sense of community, no matter how far from

campus the student lives. Auburn has used a combination of online and in-person education in its executive programs since the beginning, according to Kim Kuerten, the programs’ executive director. “We’ve been using a hybrid learning model since before it was cool,” Kuerten says.

BLUE SKY Your Career

WITH AN AUBURN EXECUTIVE MBA What would you like to do; where would you like to go with your career? Would you advance within your company? Expand your authority and responsibility, take on a new challenge? Yes, of course. But the question is not “what would you do?” But “how?” The Auburn program is a clever, flexible combination of on-campus residencies and distance technologies that allow you to continue in your job while receiving the first-class education that will send your career skyward.

Lowder Business Building on the campus of Auburn University

Contact us: www.AuburnEMBA.org • 1.877.AUB.EMBA Auburn University is an equal opportunity educational institution/employer.

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EDUCATION PROMOTIONAL SERIES

STUDY ON YOUR TIME Thanks to the proliferation of the Internet and its power to help people build worldwide networks, Auburn isn’t the only school taking advantage of online learning platforms. The University of North Texas offers completely online, accelerated options for professionals looking to

bolster their qualifications. Students can choose between an organizational behavior and

ACCELERATE

YOUR CAREER WITH UNT’S ONLINE MASTER’S DEGREE PROGRAMS

human resource management MBA, a strategic management MBA, a learning technologies Master of Science, or an educational leadership Master of Education. UNT also offers a course for Texas Principal Certification. UNT’s online classes typically run for eight weeks, and students can often complete the degree programs in about a year. The convenience, efficiency, and quality of education at UNT has garnered praise from Forbes magazine, Princeton Review Review, and U.S. News & World Report.

Convenient.

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Forbes and The Princeton Review have named UNT to their best university lists. Educational Leadership or Texas Principal Certification Advance your career in education as an administrator.

Going forward, UNT will place a greater emphasis on video as the courses develop and graduate schools rely more on technology. From pre-recorded lectures to web conferences with peers, the medium will surely play a more significant role in future UNT graduate programs.

Organizational Behavior and Human Resource Management or Strategic Management Gain the leadership skills to fast-track your career in business with an M.B.A. that is ranked as a best online program by U.S. News & World Report. Learning Technologies Prepare for the newest technology for trainers and educators in the educational and corporate sectors. This program was named as one of the best 25 online educational technology master’s degrees in the U.S. by The Best Schools.

unt.edu/onlinemasters UNT’s accelerated online programs let you study when it’s convenient for you and your family.

Created by the Division of University Relations, Communications and Marketing

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PHOTOGRAPHY COURTESY OF TSUJI/iSTOCK (iPAD), GEORGIJEVIC/iSTOCK (STUDYING FROM HOME), BRAUNS/iSTOCK (DOCTORS)

8-week courses with 5 available start dates annually

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EDUCATION PROMOTIONAL SERIES

THIS SCHEDULE ALLOWS FULLTIME PROFESSIONALS TO EARN A MASTER’S DEGREE WITHOUT PUTTING THE REST OF THEIR LIVES ON HOLD. At UCLA, students in the executive and professional programs at the Fielding School of Public Health only attend in-person sessions one or two weekends per month. This schedule allows fulltime professionals to earn a master’s degree without putting the rest of their lives on hold. The Executive Master of Public Health program focuses on business and management in health care, and those enrolled in it can partake in a business plan competition that brings health care marketing, finance, and strategy together while placing the student in a practical scenario. The Master of

events with top-tier executives in the health care field to better prepare students for post-graduation. As health care evolves, the programs continue to adjust to suit the needs of the industry. The EMPH program offers a health IT course to keep students in tune with

relevant technology and has added new courses focusing on the Affordable Care Act and integrated health systems. In the coming months, the program will also launch non-degree seminars and certification courses for a more diverse portfolio.

E X EC UT I VE E D UCAT I O N I N P UBL I C H EA LTH

the health arena is rapidly changing.

the next move is yours. The UCLA Fielding School of Public Health offers two cohort-based Executive Education programs for working professionals intent on expanding their responsibilities and taking their career to the next level.

MPH

The Master of Public Health for Health Professionals (MPH I HP) Program provides advanced executive-style training in community health, health education, and health promotion for professionals who seek enhanced skills in program planning, implementation, and evaluation. UCLA’s cohort-based programs emphasize close collaboration in an intimate learning environment.

Public Health for Health Professionals program is centered on community health, health education, and health promotion. Both programs offer team-centered course sessions, plus networking

The Executive MPH (EMPH) Program provides a comprehensive healthcare management, clinical leadership, and policy education in an executive-style format, imparting the business, managerial, and leadership skills needed to tackle the most critical issues facing healthcare today.

FOR MORE INFORMATION:

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Dynamic, intensive, and team-based learning specifically designed to accommodate the working professional.

FIELDING SCHOOL OF PUBLIC HEALTH

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EDUCATION PROMOTIONAL SERIES

EXPAND YOUR HORIZONS Though Houston is known as the “energy capital of the world” and is widely renowned for its role in the nation’s space program, the city’s community college is also an impressive asset. One of the largest community colleges in the nation, Houston Community College offers more than 300 associate degree and certification programs to more than 70,000 students annually. HCC also hosts the largest international population of any community college in the U.S., with more than 5,400 students from nearly 150 countries. While an HCC education is approximately 84 percent more affordable than a comparable

track at a four-year university, international students can still take advantage of financial assistance through the HCC Foundation. Additionally, the Mexican consulate of Houston recently gave $63,000 to the community college—its largest-ever scholarship donation to an educational institution. While increased access to a global education for Hispanic students is one of HCC’s main objectives, the college also prides itself on the

quality learning experience its pupils receive through small classes (20 people, on average) with highly trained professors: 75 percent of faculty members hold a master’s or doctorate degree. In terms of awarding associate degrees to Hispanic students, HCC ranks second among all community colleges in the country and 20th among all colleges and four-year universities nationwide. “Our goal is to prepare students to be leaders and innovators in their chosen fields,” says chancellor Cesar Maldonado. Maldonado, who was invited to join leaders from public and private sectors for the 2015 White House Initiative on Educational Excellence for Hispanics, said the school will continue to invest in Hispanic students. As such, HCC is developing a program to allow students to transfer seamlessly to the University of Houston.

PHOTOGRAPHY COURTESY OF PEOPLEIMAGES/iSTOCK

HCC has taken its recruitment efforts well beyond the Houston community.

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In Miami, where two-thirds of the population is Hispanic, the demand for a Spanish-language executive degree is high. Anuj Mehrotra, vice dean and professor of management science at the University of Miami School of Business Administration, says the school created the Global Executive MBA in Spanish program to meet this need.

Students in the 17-month Miami Executive MBA for the Americas program participate in oncampus sessions in between distance learning modules.

marketplace are so we can meet and exceed them,” Mehrotra says. Along those lines, the school launched the Miami Executive MBA for the Americas program in 2014. The program is catered to the same audience as the aforementioned Spanish degree, but courses are conducted in English and tailored to the active learning style of many business executives. The Miami Executive MBA for the Americas is based on group discussions and connections with the faculty members and C-suite executives, rather than lectures. The degree helps students master doing

business in the Americas and on a global scale. Participants of the program come from a variety of backgrounds, from hospitality to banking. The University of Miami also understands how valuable time is for adults pursuing additional degrees. Mehrotra emphasizes how important it is to craft class schedules and syllabi that are feasible for current executives to complete while maintaining fulltime roles at their companies. As a result, these courses have an online component as well as required classroom time.

PHOTOGRAPHY COURTESY OF UNIVERSITY OF MIAMI (CLASSROOM), UC SAN DIEGO RADY (BUILDING)

Mehrotra says many students enrolled in the program are senior executives who work in South Florida or Latin America and conduct business in Spanish, and wish to expand their business and leadership skills. The degree program is taught by bilingual professors who have expertise in doing global business. According to Mehrotra, the University of Miami is the first school to offer an entire executive MBA program in Spanish. “We’re constantly taking a look at the curriculum and portfolio to see what the demands of the

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Wells Fargo Hall at UC San Diego

FIND YOUR CALLING

At the University of California, San Diego’s Rady School of Management, students focus on innovation and entrepreneurship. In fact, part of the Rady curriculum is a core sequence, called lab-to-market, that’s dedicated to the development

and commercialization of products or businesses. There are two main tracks: entrepreneurship, for students who want to start a new business, and intrapreneurship, for those who dream of launching a product. The lab-to-market core sequence stretches across two semesters and walks students through the entire development and integration process. The program helps business-minded students discover the most critical aspects of taking an idea from lab to market, says Joleen Schultz, the Rady

School’s director of marketing and communications. Since the first Rady class graduated 10 years ago, alumni and current students have founded nearly 100 companies that are still operational today. Kush Kapila, who attended the Rady School from 2008 to 2010, says he initially applied to the school because he wanted to learn business fundamentals applicable to his job in the field of life sciences. What he didn’t expect to gain was the confidence and insight he needed to start his own company. Today, Kapila is the founder and CEO of Sterlings Mobile Salon and Barber Co., a mobile haircut service. “I don’t think I would have started Sterlings without the network I gained, as well as the fundamentals I learned, from the Rady School,” Kapila says. “The lessons help you set up the framework for a business— everything from creation all the way up to writing your business plan.”

#RadyMade RadyMade Scientist

Entrepreneur

“As a scientist turned entrepreneur, my Rady MBA provided me the business acumen and opportunities to catapult my entrepreneurial journey. Today, I have built a female-focused business accelerator and angel network/fund that has helped launch 56 startups, facilitated 82 women-owned small businesses to think big and created over 50 new jobs.” Silvia Mah, Ph.D., MBA ‘10 CEO, Hera Labs & Founding Partner, Hera Fund

I am RadyMade

To see more stories: rady.ucsd.edu/radymade

MBA | MFIN | MSBA | Ph.D. | ExecEd

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PURSUE YOUR PASSIONS

White earned a doctorate in chemistry from the University of California, San Diego, and quickly became a key player in the rampant success of San Diego’s craft beer industry. In 1995, he founded White Labs after researching and developing a library of yeast strains around the world. The enterprise is a pioneer in manufacturing yeast cultures and providing fermentation services to brewing, wine, and distilling industries. In addition to White’s success, a number of the region’s best breweries —Ballast Point, AleSmith, Rough

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Draft, and Benchmark Brewing, to name a few—got their start as homebrew operations founded by UC San Diego alumni. White and his beer-brewing cohorts are but a single case study of where a degree from UC San Diego can lead. An affinity for science led them to craft beer. Where can your interests take you? As the lifestyles and career goals of students change with the times, so

must institutes of higher learning. When brewers set out to create new beers, they understand it’s not an exact science. Even if they start with a fundamental recipe, it’s important to experiment with ingredients to yield something fresh. In the same way, colleges such as these are taking basic degree requirements and finding ways to build curriculums and programs that appeal to today’s students and set them up for future success.

PHOTOGRAPHY COURTESY OF UC SAN DIEGO

Chris White loves brewing beer. So when the opportunity presented itself to turn one of his favorite hobbies into a career, he jumped at it.

1/8/16 10:14 AM

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Southwest® values our relationships with community organizations making the world a better place.

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BY GARETH MOORE

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Hard

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 99

United Negro College Fund (UNCF)–Houston

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Black History Year. You heard it here ﬁrst. If you ever thought February was too short to celebrate Black history, we think you’re on to something. At Southwest®, we celebrate Black History Month 365 days a year. Through our committed relationships, we proudly support the many communities we call home.

Southwest values our relationships with community organizations making the world a better place. Tuskegee Airmen • NAACP ACT-SO • National Great Blacks In Wax Museum • The Bernard and Shirley Kinsey Foundation for Arts and Education • Advocates USA

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Think It Up is a new movement created to inspire students to pursue their passions through studentpowered, teacher-led learning projects in classrooms across the country with support from Staples for Students.

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Students and teachers: How can you spark great learning experiences in your classrooms today?

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Think It Up™ is a program of the Entertainment Industry Foundation, a 501(c)(3) charitable organization.

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Photo by Patrick Ecclesine

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B:4.875”

Nick Jonas, Think It Up Ambassador

PRODUCTS AND SERVICES

How Can We Help? LEAVE IT TO ME Helen Lauvao, Customer Service Supervisor Business Select® fare: A1–A15 boarding, maximum Rapid Rewards® Points, Fly By® priority lane access (in select cities), and a free premium drink on day of travel. Cheers! EarlyBird Check-In®: We’ll automatically check you in, and you can get a better boarding spot. Southwest. com/earlybird Click ‘N Save®: Great travel deals in one email to save you time and money. Southwest.com/email

THANKS FOR FLYING Tony Roach, Marketing & Loyalty Rapid Rewards®: Any trip, any day. Get unlimited reward seats with no blackout dates. (All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.) Southwest.com/jet

TRAVELING TODAY? Heather Wulfekuhle, Operations Mobile site and check-in: Book a trip, check in, see your flight status, and get your boarding pass, all in the palm of your hand. mobile.Southwest.com

WE CAN DO THAT Estefania Santiago, Customer Support & Services Southwest Vacations®: Build the trip that’s right for you, and cross another destination off your bucket list. Southwestvacations.com Hotels & rental cars: Get great low rates on hotel stays and car rentals online. Plus, earn Rapid Rewards Points. Southwest.com

102 SOUTHWEST FEBRUARY 2016

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WELCOME ABOARD Veronica Tevelde, Flight Attendant Southwest® gift cards: No matter the occasion, a gift card is sure to please. Southwest.com/giftcard WiFi & inflight entertainment: Need to stay connected? Use your own device to surf the Web or enjoy one of our inflight entertainment options. (Fees may apply. Only available on WiFi-enabled aircraft. See page 110 for more information.)

WE’LL GET IT THERE Shawn Scarberry, Cargo Agent Southwest Cargo : Ship your time-critical cargo where it needs to go with our Relentlessly Reliable® air cargo service. swacargo.com SM

ENJOY THE FLIGHT Michael Boos, Pilot Charters: Customize travel for your corporate meetings, conventions, or special events. Southwest.com/charter Group travel: Discounted fares mean the whole gang can come along. Southwest.com/groups Corporate travel: A dedicated sales team focused on customized corporate travel solutions. Southwest. com/corporatetravel

CAN I COME? Chimi the dog, Travel Buddy Pet fare: This little guy is too cute to leave at home! Bring your small dogs and cats onboard so they can enjoy a vacation, too. Southwest.com/pets

FEBRUARY 2016 SOUTHWEST

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SPOTLIGHT

Wish You Could Have It All? Spend less and get more with Southwest Vacations.

GROUP GETAWAY

Make booking your family’s next trip easy with Southwest Vacations.

Spring break is just around the corner, and summer won’t be far behind. A vacation might sound nice, but planning the perfect getaway is often stressful. That’s why Southwest Vacations is here to help. With hidden fees on the rise, it’s no wonder that the popularity of all-inclusive resorts continues to grow. Guests can book their Mexican or Caribbean getaway with Southwest Vacations for an all-inclusive price that covers airfare, accommodations, meals, and most beverages (both alcoholic and nonalcoholic), along with taxes, gratuities, and fees. You won’t spend your vacation worrying about the check—you’ll be busy enjoying all the activities, entertainment, and other services available to resort guests. No matter where you end up, you’ll be spoiled for choice. During the day, resorts offer complimentary activities that include everything from

snorkeling to tequila tastings. The fun continues at night with movies, live shows, and high-energy clubs. Plus, with kids’ and teens’ clubs, every member of the family can do what they want, when they want, at no added cost. (Additional perks like spa treatments, golf, premium liquor, bottles of wine, and private dinners can be added on to enhance your experience.) Most importantly, all-inclusive resorts pride themselves on their attentive service. Friendly staff members provide room service, organize activities, and will even meet you poolside with a drink and a smile. So visit southwestvacations.com to browse hundreds of deals. We’ll make planning your next vacation a breeze. —Erin Christman

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Dial up the volume on your next vacation. Book a getaway to one of the all-inclusive Hard Rock Hotels to live large on the gorgeous beaches of Mexico and Dominican Republic. Vacation celebrity-style with glamorous amenities and lavish rooms. From Club Heaven to the Little Big ClubTM, there’s plenty of fun for VIPs of all ages. And since rock stars never have to pick up the tab, you can enjoy it all with up to $3,600 double resort credit.* Book your tickets to paradise now at SouthwestVacations.com or call your local travel agent.

*Double resort credit offer based on original $1,800 value, valid on bookings made by 10/31/16 for travel now through 12/23/17, or end of schedule, whichever comes first. Offer requires a three-night minimum stay. Receive $1,000 resort credit on 3 night stays, receive $1,500 resort credit on 4 night stays; receive $3,000 resort credit on 5-6 night stays; receive $3,600 resort credit on 7-8 night stays. A 20% service fee will apply over the final price of all transactions using resort credit; service fee can only be paid with cash, room charge or credit card. Offers subject to change.

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12/22/15 10:24 AM 12/22/15 2:47 PM

FLIGHT SERVICE

Please abide by public announcements from Flight Attendants concerning electronic devices. En todos los casos, por favor rígete por los anuncios públicos y las solicitudes de los Sobrecargos con respecto a todos los aparatos electrónicos.

Inflight Entertainment

Flight Service

Inflight Entertainment

Wifi

Permitted

Movies

Permitted Pueden usarse dentro del avión Always Permitted

Never Permitted

Smart Phones

Pacemakers

Two-Way Radios

Messaging

Tablets or E-readers

Hearing Aids

Electronic Cigarettes and Smoking Devices

Laptop Computers

Small portable electronic devices indica lo contrario. Puedes tener un (PEDs) such as tablets, e-readers, PED pequeño en la mano, llevarlo and smartphones weighing less than encima, en la ropa o en un bolsillo Permitted Wifi Inflight Flight Los Service 2 pounds mayEntertainment be used in AIRPLANE en el respaldo del asiento. disInflight Entertainment Flight Service mode at all times on domestic flights, positivos y accesorios no pueden unless a Crew Member indicates bloquear el acceso al pasillo. Los otherwise. A small PED may be PEDs grandes como computadoras held in hand, attached to a person, portátiles que pesen 2 libras o más Permitted Permitted del Wifi or placed in clothing or a seatback deben de ser guardadosAlways debajo pocket. Devices and accessories asiento o en los compartimentos Movies Smart Phones Wifi Permitted Always Permitted may not block access to the aisle. superiores mientras el avión avanza Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin Smart Phones Pacemakers for taxi, takeoff,Movies and landing. It is recommended that laptops be Tablets or Smartphones Tablets or E-readers Messaging Smart Phones Pacemakers placed inMovies a case when stowed under E-readers (in (in AIRPLANE the seat. On international flights, AIRPLANE mode) mode) all PEDs must be turned off during Tabletas o lectoTeléfonos taxi, takeoff, and landing at airports Messaging Tablets or E-readers Hearing Aids res electrónicos inteligentes outside the U.S. and its territories. (en modo AVIÓN) (en modo AVIÓN) Please use headphones for all audio Inflight Entertainment Flight Service and video. Siempre puedes usar Tablets or E-readers Hearing Aids Messaging Laptop Computers TV dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y TV Laptop Computers Laptop teléfonos inteligentes que pesen Computers menos de 2 libras en modo AVIÓN Computadoras Wifi Permitted Always Permitted domésticos, excepto Inflight Entertainment en los vuelos Flight Service portátiles Laptop Computers TV NFL Redzone si un Miembro de la Tripulación

por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden Never Permitted enAlways un Permitted estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje Never Permitted en aeropuertos fuera de los EE. UU. y susPacemakers territorios. Por favor usa auriculaTwo-Way Radios Never Permitted res para cualquier sonido o video.

Remote-Controlled Toys

Television or AM/FM Radio Receivers

NFL Redzone

Flight Service

NFL Redzone

Movies

Smart Phones Always Permitted

Audio Players Reproductores Two-Way Radios de audio

Satellite Radio Radio por satélite

Hearing Aids Radios Two-Way

Electronic Cigarettes and Smoking Devices

DVD/CD Players Reproductores de DVD/CD

Video Camcorders Videocámaras

Electronic Cigarettes and Smoking Devices

Digital Cameras Cámaras Electronic Cigarettes and digitales Smoking Devices

Bluetooth Devices Remote-Controlled Toys Dispositivos Bluetooth

GPS Receivers Remote-Controlled Toys GPS Hand-Held Never Permitted Electronic Remote-Controlled Toys Games Juegos electrónicos Television or AM/FM Radio Receivers portátiles

Pacemakers

Television or AM/FM Radio Receivers

Two-Way Radios

Always Permitted Pueden usarse en todo momento dentro del avión

Permitted Inflight Entertainment

Wifi

Never Permitted Flight Service

NFL Redzone

Never Permitted Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos Inflight Entertainment de estimulación Wifi electrónica de los Permitted nervios y otros aparatos médicos Tablets or E-readers Pacemakers Messaging Smart Phones Pacemakers Pacemakers Two-Way Radios implantados también son permitidos. Marcapasos

Permitted

Always Permitted

Movies

Smart Phones

Inflight Entertainment

Flight Service

Wifi

Hearing Aids

Smart Phones

Electronic Cigarettes and Smoking Devices

Laptop Computers TV Tabletsmay or E-readers Hearing Aids We understand you want to document your travel on Southwest Airlines. Want to photograph Permitted Always Permitted and/or record Southwest Airlines Customers or Movies Employees?Messaging Let them know first! The useTablets of orcameE-readers Flight Service ras and mobile devices is permitted onboard to Toys capture personal Remote-Controlled events but can never interfere with the safety of a flight and should always resNFL Redzone LaptopEntendemos Computers pect others’ privacy. que es posible

Messaging Wifi

ent Laptop Computers

Flight Service TV

Movies

Permitted

Electric Shavers Rasuradoras eléctricas Flight Service

NoiseCanceling Headphones Auriculares que aislan el ruido

Never Permitted

Electronic Cigarettes and Electronic Smoking Devices Watches Relojes electrónicos

Always Permitted

Never Permitted

Sometimes Permitted Pueden usarse en ocasiones dentro del avión Movies

Tablets or E-readers

Always Permitted

Hearing Aids Radios Hearing Aids Two-Way Auxiliares auditivos

Television or AM/FM Radio Receivers

Smart Phones

Pacemakers

Messaging

Pacemakers

Two-Way Radios

Remote-Controlled Toys Cigarettes and que desees Electronic documentar tu viaje en Southwest Smoking Devices Airlines. ¿Quieres fotografiar y / o grabar Clientes Never Permitted o Empleados de Southwest Airlines? ¡Hazles saber Smart Phones primero! El uso de cámaras Electronic yPacemakers dispositivos móviles Two-Way Radios Hearing Aids Cigarettes and Smoking Devices se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad Remote-Controlled ToysTelevision or AM/FM Radio Receivers de los demás. Two-Way Radios

Tablets or E-readers

Hearing Aids

Never Permitted Nunca pueden usarse dentro del avión

Permitted

Always Permitted TV

Never Permitted Laptop Computers

Remote-Controlled Toys

Electronic Cigarettes and Smoking Devices

Television or AM/FM Radio Receivers

Never Permitted

Always Permitted

Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos Messaging Tablets or E-readers NFL Redzone los dispositivos con capacidad para TV NFL Redzone Smart Phones Pacemakers transmitir datos, excepto que se Pacemakers Two-Way Radios especifique lo contrario.

Hearing Aids

Laptop Computers

Tablets or E-readers Electronic Cigarettes and Smoking Devices

Hearing Aids

NFL Redzone

Electronic Cigarettes and Television or AM/FM Radio Receivers Smoking Devices

Hearing Aids

Two-Way Radios

Two-Way Radios (Walkie-Talkies) or Scanners Radios emisores/receptores (walkie-talkies)

Electronic Cigarettes and Smoking Devices

Laptop Computers

Electronic Cigarettes and Smoking Devices Cigarrillos electrónicos y Remote-Controlled Toys dispositivos para fumar

Television or AM/FM Radio Receivers

Television or AM/FM Radio Receivers Televisión o radios de AM/ FM

Remote-Controlled Toys

RemoteControlled Toys Juguetes de control remoto

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación. DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar. CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido. PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo. ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona. PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

Television or AM/FM Radio Receivers

106 SOUTHWEST FEBRUARY 2016 Television or AM/FM Radio Receivers

NFL Redzone Remote-Controlled Toys

Laptop Computers

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Blackout dates? No. Black diamonds? Totally. During peak travel seasons, some airlines put restrictions on reward flights. It’s almost like they’re out to get you. At Southwest,® we just want to get you there, 365 days a year. Reward flights without restrictions. That’s Transfarency.

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12/17/15 12:17 PM 12/21/15 1:55 PM

HEART OF THE COMMUNITY

SPLASH OF COLOR

Employee efforts brightened up Albuquerque’s Civic Plaza.

Sharing the Love in Albuquerque

Southwest Airlines helps build community by revitalizing Civic Plaza. Last April, a group of 50 enthusiastic Southwest Airlines Employees and our families gathered in Albuquerque’s Civic Plaza, an underutilized, seldom-visited concrete space. We poured our hearts into a day of community service, cleaning and beautifying the plaza. We never anticipated the effect that our efforts—along with a Southwest Airlines Heart of the Community grant—would have on the area. Heart of the Community is a Southwest initiative that supports placemaking, the intentional rejuvenation of public spaces. Southwest partners with the nonprofit Project for Public Spaces and local community organizations to achieve this goal. Not long after the spring cleanup took place, we were proud to see families having lunch, business professionals holding meetings, and visitors mingling in the space.

Southwest, along with the DowntownABQ Main Street Initiative and Project for Public Spaces, celebrated the launch of the newly revitalized Civic Plaza in September. The space hosted sidewalk chalk art, food trucks, jumproping performances, and a screening of The Wizard of Oz. Neighbors came to mingle in a place they had created, and our community was brought a little closer together. Today, Civic Plaza is fresh, alive, and inviting with its colorful seating, shade structures, and new programming. It’s the heart of my community! Through our placemaking projects, places like Civic Plaza are being renewed all across the country, bringing communities together to enjoy their cities like never before. This effort makes me proud of my home city, Albuquerque, a little oasis with a lot to offer. By creating beautiful locations that attract locals and visitors alike, we boost the city’s economy and improve the quality of life for everyone. What an amazing thing to be a part of! Southwest Airlines connects people to the places that mean the most to them. We’re extending that purpose through our Heart of the Community program. By encouraging more connections on the ground, we’re helping locals—both Southwest Customers and Employees like myself—feel a sense of ownership in the places they share. We strive to make residents proud to call their city home. —Nathan Mares, Customer Support & Services Team Leader In 2014, Southwest launched the Heart of the Community program, which awards grants to create public spaces in the hearts of communities served by the airline. To date, the program has supported 13 innovative and transformative projects. To learn more, visit pps.org/Heart-of-the-Community.

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INTERNATIONAL TRAVEL

BEVERAGES

Customs & Immigration 1

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

6 Passport number 7 Country of Residence 8 Countries visited on this

trip prior to U.S. arrival

10 The primary purpose of this trip is business: 11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture:

12 I have (We have) been in close proximity of livestock:

Yes

Yes Yes Yes Yes Yes

No No No No No

Yes

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise: (articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare. I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.

Date (month/day/year)

CBP Form 6059B (04/14)

for passengers coming from abroad

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

1 Last name(s)

PAYMENT OF DUTIES

Name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx

sat.gob.mx

aduanas.gob.mx

U.S. Customs Declaration Form*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

Mexican Customs Declaration Form

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

• • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin

• • • •

Bacardi® Rum Baileys® Irish Cream Finlandia® Vodka Sauza® Gold Tequila

Welcome to Mexico

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name

Signature

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

Liquor $5

Customs Declaration

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

5 Passport issued by (country)



This Space For Offical Use Only

Customs Declaration

Cheers!

Date of birth

Day

Month

Year

Passport number

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

Mexican Immigration Form

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form. • Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

Beer $5

Wine $5

• Bud Light® • Miller Lite® • Dos Equis® Special Lager • Leinenkugel’s® Cranberry Ginger Shandy • Fat Tire®

• Hacienda Chardonnay • Carmenet Cabernet Sauvignon

Complimentary Beverages • • • • • • • • • • • •

Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Mr & Mrs T® Bloody Mary Mix Mr & Mrs T® Margarita Mix

• Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • LIFT® Coffee* • Decaf Coffee* • Tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Creamer available

Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

Recycling

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

FEBRUARY 2016 SOUTHWEST

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INFLIGHT ENTERTAINMENT PORTAL

Getting Connected: iOS To connect to our entertainment portal using your iOS device*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Safari icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free AirTime Player app. • Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content.

*Instructions shown on an iPhone® 6. Your iOS device may vary slightly.

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Getting Connected: Android

â&#x201E;˘

To connect to our entertainment portal using your Android device**, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Internet icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

**Instructions shown on Samsung Galaxy SÂŽ 6. Your Android device may vary slightly.

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INFLIGHT ENTERTAINMENT PORTAL

Getting Connected: Laptops To connect to our entertainment portal using your Mac or PC laptop*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi MAC

1. Click the WiFi icon.

MAC

2. Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options. MAC

3. Open your preferred Web browser. MAC & PC

MAC & PC

4. Our entertainment portal should load automatically. If not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft

only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. • Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content. 5. Select your entertainment option and enjoy.

*The appearance of content on your laptop may vary slightly.

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But priority boarding (A1–A15) isn’t your only perk on Business Select. You’ve also got Fly By® security lane access.* Extra Rapid Rewards® Points. Fully refundable tickets. Free same-day ﬂight changes. Premium drink on day of travel. Yes, our Business Select perks are built around your smile. And you don’t have to be on a business trip to enjoy them. Start smiling at southwest.com/getbusinessselect.

*Where available

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Rapid Rewards.®

The name says it all. What makes Rapid Rewards so great? With unlimited reward seats and no blackout dates, you can use your points to fly any day of the year, and if a seat’s available, it’s yours. Plus, your points won’t expire.* When you reach tier status, you’ll enjoy the same great benefits of Rapid Rewards, along with a whole lot more!

A-List tier benefits

A-List Gar y Kell y 378076624 Valid thru

12/ 16

A-List Preferred Gar y Kell y 378076624 Valid thru

12/ 16

Companion Pass

Gar y Kell y 378076624 Valid thru

12/ 16

• Priority boarding • Fly By® priority check-in and security lane access** • 25% point-earning bonus

A-List Preferred tier benefits All the benefits of A-List, plus: • 100% point-earning bonus • Free Inflight WiFi (available only on WiFi-enabled aircraft)

Companion Pass status Earn Companion Pass and you can choose one person to fly free*** with you for an entire year!

Earn even faster with the Rapid Rewards Credit Card. Premier Card Exclusive Benefits: • Earn 2 points per $1 spent on Southwest Airlines® purchases made directly with the airline. • Earn 2 points per $1 spent on Rapid Rewards Hotel and Car Rental Partner purchases. • Earn 1 point per $1 spent on all other purchases. • Earn 6,000 bonus points after your Cardmember Anniversary. • Redeem points for international flights, cruises, hotel stays, rental cars, gift cards, and access to exclusive events. Visit Southwest.com/applytoday to learn more.

***Does not include taxes and fees from $5.60 one-way.

Enroll now

It’s free and easy to join Rapid Rewards. Sign up now at Southwest.com/enroll.

*Points don’t expire as long as you have flight or Partner earning activity every 24 months. **For a complete list of available Fly By locations, visit Southwest.com/flyby. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Airlines Rapid Rewards Visa Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See Southwest.com/applytoday for pricing and rewards details. ©2016 Southwest Airlines Co.

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Earn faster with our Partners. From dining to driving, making purchases with our Partners gives you even more ways to earn points doing things you normally do. How easy is that?

Hotels Paint the town red, then turn in at your favorite hotel. Book on Southwest.com® with Rapid Rewards® Partners and receive up to 750 points per qualifying stay.^ Visit Southwest.com/hotels to book now.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

Rental Cars

Shop & Dine

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.^

From haute couture to haute cuisine, you can earn Rapid Rewards Points with every dollar you spend. Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com. Rapid Rewards Members can earn 1,000 points per order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Visit Southwest.com/car-rentals to book now.

Earn Rapid Rewards Points for shopping with many of your favorite online retailers! Visit rrshopping.southwest.com to learn more.

Rapid Rewards Shopping®

To view a full list of Partners, visit Southwest.com/partners. To learn how to earn more points with our current promotions, visit Southwest.com/promotions.

™

Earn up to 22 points per $1 spent on tickets to your favorite sports, concert, and theater events. Visit scorebig.com/southwest to get started. Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club – plus 3 complimentary bottles. Learn more at laithwaiteswine.com/southwest.

Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest.com/pointscenter to get started.

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TERMINAL MAPS

International Connections

For departure times and gate numbers, check airport monitors or ask a Gate Agent. Atlanta (ATL)

Baltimore (BWI)

Chicago (MDW)

Denver (DEN)

Houston (HOU)

Orlando (MCO)

Domestic North Terminal and International Terminal

Main Terminal, between Concourses A and C

Main Terminal

Terminal A

DOMESTIC DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourse C

Central Concourse and West Concourse

Airside 2

INTERNATIONAL DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourse C

Central Concourse and West Concourse

Airside 2

From Nassau and Oranjestad: Concourse C

From Cancún, Montego Bay, Punta Cana, and San José: Concourse E

TICKET COUNTERS

INTERNATIONAL ARRIVALS

RECHECK LOCATION

From other destinations: Concourse F

Concourse F

From Montego Bay: Airside 1 or 4 Concourse A

Concourse C

West Concourse

Concourse A, lower level

Main Terminal

Main Terminal, lower level

From other destinations: Concourse A, B, or C For arrivals from Cancún, Montego Bay, Punta Cana, and San José: Concourse E

From other destinations: Airside 2

For arrivals from Montego Bay: Airsides 1 and 4

Connecting to an International Flight • Go directly to the Southwest departure gate.

• Checked bags will be transferred automatically.

• You should not have to leave the secure part of the airport.

Connecting from an International Flight • Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel. • You will then proceed through customs to clear checked and carryon baggage. • Customers traveling from some countries go through the customs process before returning to the United States.

• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip. • Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon baggage, provided they were purchased in duty-free shops and placed in secure, tamper-evident bags.

• Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.

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Hartsfieldâ&#x20AC;&#x201C;Jackson Atlanta International Airport (ATL) International Terminal Lower Level

Domestic North Terminal

MARTA Station

Baltimore-Washington International Thurgood Marshall Airport (BWI)

Orlando International Airport (MCO)

Lower Level

Level 2

Terminal A Level 3

Main Terminal

Terminal B

International Arrivals International Arrivals

Midway International Airport (MDW) Lower Level

William P. Hobby Airport (HOU) Lower Level

Main Terminal

Upper Level

West Concourse Lower Level

Lower Level

Upper Level

Main Terminal Central Concourse

Denver International Airport (DEN)

Main Terminal

Level 5

Level 5 Level 6

Level 6

Legend Southwest Gates and Counters Security Baggage Claim Ticket Counter Concourse designation

Level 5

FEBRUARY 2016 SOUTHWEST

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ROUTE MAP

Where We Fly PACIFIC TIME

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL

GRAND RAPIDS

MILWAUKEE RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

A C

OMAHA INDIANAPOLIS DAYT

DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX)

ONTARIO

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

LITTLE ROCK

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN HOUSTON (HOBBY) SAN ANTONIO

PENSACOLA

NEW ORLEANS

CORPUS CHRISTI

FT.

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCÚN PUERTO VALLARTA

You’re on Your Way

MEXICO CITY BELIZE CITY

You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more. While we fly nationwide, service between some cities/ airports is not offered. Be sure to check our flight schedule.

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EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER GRAND RAPIDS

FLINT DETROIT

ILWAUKEE

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

AGO WAY)

AKRON/ CANTON

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

COLUMBUS

DIANAPOLIS

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

DAYTON

RICHMOND NORFOLK/VIRGINIA BEACH

LOUISVILLE

RALEIGH/DURHAM

NASHVILLE

CHARLOTTE

HIS

GREENVILLE-SPARTANBURG

ATLANTA

RMINGHAM

PENSACOLA

PANAMA CITY BEACH

CHARLESTON

JACKSONVILLE ORLANDO

EANS

Southwest proudly serves more than 90 destinations. Book your next trip on Southwest.com.

Borders are just tan lines on a map.

TAMPA FT. MYERS/NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU

SAN JUAN PUNTA CANA

CANCÚN MONTEGO BAY

BELIZE CITY

ARUBA

LIBERIA

Save on a getaway to your favorite tropical destination. Book your flight, hotel, and more at southwestvacations.com or visit your local travel agent.

SAN JOSÉ

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One Question

Hilary Duff,

what’s the best advice you’ve received? When I was growing up, my mom always told us to do the most you can do in one day. Her reasoning was you’ll always feel more accomplished the more you do, and the more you do, the more you can do! That’s not to say lazy days sprinkled in are totally unacceptable. Along with balancing my son and my career, I’ve learned the importance of stillness. I try to find peace in the simple things.

PHOTOGRAPHY BY BEN COPE

The second season of Hilary’s show, Younger, premiered last month on TV Land.

120 southwest february 2016

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Fashion Show Mall The Grand Canal Shoppes Miracle Mile Shops at Planet Hollywood Resort and Casino The District at Green Valley Ranch TheWalkingCompany.com

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THESE DOCTORS ARE AMONG

THE TOP

DOCTORS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.

LOS ANGELES PLASTIC SURGERY Mark A. Anton, MD Face, Breast and Body Surgery 361 Hospital Road Newport Beach, CA 949-722-1967 AntonAesthetics.com Castle Connolly – Top Doctors

DALLAS INFERTILITY AND IN VITRO FERTILIZATION Alfred J. Rodriguez, MD 6130 West Parker Road Plano, TX 972-981-7800 TexasIVF.com D Magazine – Top Doctors Issue

All MDs and DOs are Board Certified

FACIAL PLASTIC SURGERY Benjamin Bassichis, MD 14755 Preston Road Dallas, TX 972-774-1777 AdvancedFacialPlastic.com D Magazine – Top Doctors Issue

NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors Issue

PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory

SAN DIEGO Dr. Mark A. Anton Plastic Surgery

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HAIR TRANSPLANTATION Richard Chaffoo, MD 9850 Genesee Avenue La Jolla, CA 866-830-7550 DrChaffoo.com Castle Connolly – Top Doctors

THESE DOCTORS ARE AMONG

THE BEST

EYE SURGEONS IN AMERICA Each doctor has been peer-nominated and/or selected by the nation’s leading providers of information on top doctors.

KANSAS CITY Jason E. Stahl, MD 5520 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Trusted LASIK Surgeons Directory

PHOENIX Sanford L. Moretsky, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors Issue

These top eye surgeons specialize in KAMRA for close vision, LASIK, laser cataract surgery and lens implantation. All doctors are board certified by the American Board of Ophthalmology.

RALEIGH-DURHAM Dean Dornic, MD 3701 NW Cary Parkway Cary, NC 919-467-9955 VisionAuthorities.com Castle Connolly – Top Doctors

FT. LAUDERDALE Raymond P. Gailitis, MD 5800 Colonial Drive Margate, FL 954-969-0090 BestVision.com Trusted LASIK Surgeons Directory

ATLANTA Milan R. Patel, MD 6300 Hospital Parkway Johns Creek, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors

LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

Dr. Jason E. Stahl Overland Park, KS

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WASHINGTON, DC Jonathan D. Solomon, MD 14999 Health Center Dr., Bowie, MD 877-750-6474 SolomonEyeAssociates.com Super Doctors – Washington, DC

THESE DOCTORS ARE AMONG

THE BEST

PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors. All doctors are board certified by the American Board of Plastic Surgery (ABPS).

SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors

BIRMINGHAM, AL James C. Grotting, MD 1 Inverness Center Parkway Birmingham, AL 205-930-1600 GrottingPlasticSurgery.com Castle Connolly – Top Doctors

TUCSON / PHOENIX Gwen Maxwell, MD 2490 E. River Road Tucson, AZ 520-751-1225 MaxwellSurgery.com Arizona Foothills Magazine – Tucson’s Best Plastic Surgeon

SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco

LOS ANGELES Luis H. Macias, MD 4644 Lincoln Boulevard Marina Del Rey, CA 877-438-2049 MarinaPlasticSurgery.com Super Doctors – Southern California

CHICAGO Steven Bloch, MD 1160 Park Avenue West Highland Park, IL 847-432-0840 BodyByBloch.com Castle Connolly – Top Doctors

Dr. Steven R. Cohen San Diego, CA

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DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

RESTAURANT OF THE MONTH

Anaheim/Los Angeles

Ft. Lauderdale/Boca Raton, FL

ANAHEIM WHITEHOUSE

CASA D’ANGELO

887 South Anaheim Blvd - 714.772.1381 www.anaheimwhitehouse.com Wine Spectator Award of Excellence. DiRona Since 1988. Zagat Rated Excellent. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat

Boca Raton: 171 E. Palmetto Park Rd.-561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,

Chicago / Downtown Italian Village RestaurantsVisit Italy right in Chicago ITALIAN RESTAURANT • WINE BAR

Las Vegas, NV FERRARO’S RESTAURANT WINE BAR 4480 Paradise Rd. (Across from Hard Rock Hotel) 702.364.5300 Italian family-owned and operated for over 25 years. 1200 wine labels. Wine Spectator Best Award of Excellence, 2015. Open Table Winner Diner’s Choice, 2015. DiRoNA 5 Diamond Award award 11 consecutive years, 2004-2015. Piano Bar, Private Rooms, State-of-the-art sound system. www.ferraroslasvegas.com

Ferraro’s cuisine is influenced by the family’s Southern Italian heritage. Gino Ferraro’s family recipes are offered along with Mimmo’s modern take on tradition. Only the very best ingredients are used in Ferraro’s homemade pastas, sausages, breads, and desserts; our seafood is Safe Harbor Certified, and we use only all-natural beef.

THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steakhouse and Seafood Restaurant VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy. 2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.

Disneyworld/Universal/Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard - 407.345.8770 In 1984, Chris Christini created his privately-owned restaurant, Christini’s Ristorante Italiano. Nearly three decades later, Christini’s remains one of the best restaurants in Orlando, Florida. Christini’s impeccable reputation has set a precedent for service, quality, and professionalism, making it the most awarded Italian restaurant in Orlando. "A treasure among restaurants"– Zagat review, 2015. Best of the Best Five Star Diamond Award–DiRona, 2015. www.christinis.com

1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com

Los Angeles/Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

Tampa, FL - DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 15 consecutive years, 2000-2015. Editor’s Note: The Finest in Tampa Bay. www.donatellotampa.com

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