SOUTHWEST THE MAGAZINE
, 100 Hours 00 Will
of practice
really make you
perfect? One patient man tests the theory.
APRIL 2015
Dan McLaughlin, amateur
APRIL 2015
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“The collection of singers is, simply, as good as it gets.” – John Katsilometes, Las Vegas Sun
Tickets at wynnlasvegas.com
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“BEST NEW SHOW OF 2014” – VegasChatter.com
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Defining the Future of the Public Research University
UC San Diego
All About the Climate Earth’s climate shapes every dimension of our lives. From access to clean drinking water to insect-borne illness, climate science is crucial to solving problems at both the personal and public levels. The modern practice of climate science was invented at UC San Diego’s Scripps Institution of Oceanography, and now our entrepreneurial faculty reach across disciplines to pair researchers and social scientists to find resolutions to the world’s most vexing challenges. Their work advances society’s ability to prepare for and respond to current and future climate scenarios.
Ocean data taken from the pier at UC San Diego’s Scripps Institution of Oceanography provides an unparalleled source of information on changes in the coastal Pacific Ocean. Situated on a public beach in La Jolla, Calif., Scripps Pier is a center of public—as well as scientific—activity.
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Making Smarter Water Choices
David Pierce, Ph.D.
David Pierce helped conduct the landmark study that found the water supply of Las Vegas in peril and at odds with historic climate norms of the arid West. His research focuses on new generations of computer models that provide simulations of El Niño, temperature, rainfall and other climate trends—forecast tools that will help society make better decisions about the use of water and other critical resources.
Learning by Teaching Scripps Institution of Oceanography graduate student Sarah Lerch is working with seventh grade students to improve science literacy. She joined the Scripps Classroom Connection program as a way to
Sarah Lerch
fine-tune her teaching and communications skills. A crucial element in addressing global challenges like climate change is communicating scientific ideas to the general public.
Charting “Rivers” in the Atmosphere
Marty Ralph, Ph.D.
Research on concentrated flows of moisture called “atmospheric rivers” explains how parts of the world get their water. Marty Ralph’s insights into these brief but intense torrents of rain and snow help prepare leaders worldwide for problems such as flooding and coastal erosion, and assist international water managers in collecting water more effectively.
Making Science Accessible
Dan Cayan, Ph.D.
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Helping California and other Western states understand how to cope with global warming changes is Dan Cayan’s commitment. Wine grape-growing conditions, future mountain snowpack levels, the spread of mosquitoborne illnesses: Cayan makes leading-edge science on a wide range of phenomena accessible to those who benefit most—the farmers, planners and legislators who face tough decisions.
for positive impact on the nation Washington Monthly, 2014
Learn more at ucsd.edu.
3/3/15 9:55 AM
Spotlight Destination: Montage at Ocotillo Landing, Chandler, AZ
No matter where your travels take you, there’s no better feeling than coming home. Explore K. HovnanianŽ HomesŽ neighborhoods throughout Arizona, Northern and Southern California and Dallas-Fort Worth to find your ideal final destination. With communities of charming single-family homes, townhomes and estate homes in luxurious golf communities, and resort-style active adult communities, there is a home for every family. With impressive quality, value and energy efficiency, we build the best destination of all... Home.
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April 2015
Atlanta’s SkyView Ferris wheel rises 200 feet above downtown.
78
Your Adventure In Atlanta When it comes to history, food, live music, and the great outdoors, A-Town delivers. Build your perfect itinerary with our personalized guide.
The Tao of Tiny
A pet gerbil prompts an enduring lesson for one vigilant mother, but only after a near calamity leaves a lasting mark.
64
3,963 Hours to Go
With the goal of going pro in golf, Dan McLaughlin committed to 10,000 hours of practice. Can his experiment change how we see life’s possibilities?
PHOTOGRAPHY © GENE PHILLIPS
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In Every Issue Gary’s Greeting Saludos de Gary You Made Our Day Our Star Rapid Rewards Freedom Story 28 From the Editor 30 Feedback 34 Contributors 16 18 20 24 26
10 southwest april 2015
Play 109 Agenda 118 Fun! 142 Products and Services 144 Spotlight 145 Flight Service 146 Community Outreach 147 International Travel 147 Beverages 148 Inflight Entertainment 150 Rapid Rewards 152 Terminal Maps 154 Route Map 156 One Question BC Digital Extras
37 38 40 42 44
Number Shop Drink Eat Sleep
Work 47 48 50 52 54 56
Number Takeaway Insight Startup Solution Tool
Features
60 The Tao of Tiny 64 3,963 Hours to Go 78 Your Adventure In Atlanta 89 promotional series: Destination Texas 98 promotional series: Spirit of Oklahoma City
OUR COVER Dan McLaughlin follows through. Photography by Nicolle Clemetson Wardrobe styling by Ailsa Hopper
ILLUSTRATION BY JAMIE WIGNALL (PILOT); PHOTOGRAPHY BY JODY HORTON (PRETZELS), NICOLLE CLEMETSON (GOLFER), CHRIS GRANGER (NEW ORLEANS WINE & FOOD EXPERIENCE)
CONTENTS April 2015
iscover DCaT CaTa Talina island If you haven’t visited lately, Catalina Island’s new vibe will surprise you. This Southern California getaway, just 22 miles from the L.A. coastline, is better than ever. In addition to offering a stunning natural environment, Catalina offers new pleasures and treasures, from great restaurants and plush hotels and spas to exciting activities and shopping.
Enter to win a free trip on www.GoToCatalina.com!
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April 2015 INDEPENDENT & ICONIC E S T.
1994
The Ultimate Steak Experience! Manny’s
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PORTLAND, OR 503.223.1513
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CHICAGO, IL 312.527.3718
CHARLESTON, SC 843.266.4222
PROPRIETORS: Tony & Marion Durpetti
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EXECUTIVE CHEF: Chris Vogeli
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PROPRIETORS: Claudia & Doug McKendrick CHEF: Tom Minchella
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Elway’s
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Malone’s
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LEXINGTON, KY 859.335.6500
PROPRIETORS: John Elway & Jennifer Wiard
PROPRIETORS: Brian McCarty & Bruce Drake
Metropolitan Grill themetropolitangrill.com
SEATTLE, WA 206.624.3287 PROPRIETOR: Ron Cohn
EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda art director David W. Radabaugh senior editor Alison Miller associate editors Austin W. G. Morton JK Nickell assistant art directors Desiree Espada Kim Thwaits assistant editor Gabbi Chee special projects editor Ben Marshall project designer Meagan Roach editorial interns Meredith Carey, Rebecca Keay art intern Jonathan Silverberg contributors Paul Blow, Alessandra Bulow, Melanie J. Clancy, Nicolle Clemetson, Melissa Flandreau, Amy Klein, Pamela Gwyn Kripke, Kathryn O’Shea-Evans, Michael Kruse, Shawn Parr, J. Rentilly, Adam Voorhes web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at southwest.com.
ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Craig Waller chief operating officer & chief financial officer Leigh Ann Klee
INDEPENDENTLY OWNED & OPERATED
www.GreatSteakofNA.com
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C U S T O M M E N S W E A R . I TA L I A N FA B R I C S . C O M P L I M E N TA R Y P E R S O N A L S T Y L I S T
F I N D A P E R S O N A L S T Y L I S T N E A R YO U AT J H I L B U R N . C O M D I S C O V E R M O R E AT O U R DA L L A S S H O W R O O M 2 7 2 7 W E S T M O C K I N G B I R D L A N E , S U I T E 1 0 3
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April is Safe Digging Month
ADVERTISING publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com vice president of sales Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Janice Dickerson, 214.580.8056, janice.dickerson@paceco.com
Know what’s below. Call before you dig. This nationwide safety message is brought to you by: Alabama 811, Arizona 811, Colorado 811, Sunshine 811, Georgia 811, Illinois One-Call System (JULIE), Missouri One Call, Mississippi 811, North Carolina 811, Ohio Utilities Protection Service, Pennsylvania 811, Tennessee 811, USA North 811
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WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com marketing manager Terri Meleck, 323.936.7917, terri.meleck@paceco.com NORTHEAST senior account manager Xavier Rodriguez, 214.580.8067, xavier.rodriguez@paceco.com MIDWEST senior account manager Bridget McBride, 773.248.8771, bridget.mcbride@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, IDAHO, CAROLINAS, GEORGIA, AND FLORIDA senior account manager Traci Pelter, 281.778.6536, traci.pelter@paceco.com ceo & owner Bonnie McElveen-Hunter president Craig Waller vice president, production James A. DeCata production manager Greg Onder director of marketing Emily Wright media analyst Courtney Baker © 2015 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. Publisher reserves the right to accept or reject all advertising material.
printer quad/graphics Reprints For high-quality article reprints of 100 or more, please contact Foster Reprints at 866.879.9144.
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WE’VE INVESTED IN MEDICAL TALENT, FACILITIES AND RESEARCH FOR DECADES. BUT PATIENTS ARE OUR REAL INVESTMENT. More than 1,100 physicians on the medical staff. Advanced medical technology. Nearly 5,000 health care workers. All at Baylor Dallas. All dedicated to just one purpose: giving the 300,000 people we serve each year quality care — and outcomes. The return we get is immeasurable. BAYLORHEALTH.COM/DALLAS or call 1.800.4BAYLOR
Changing Health Care. For Life. Physicians provide clinical services as members of the medical staff at one of Baylor Scott & White Health’s subsidiary, community or affiliated medical centers and do not provide clinical services as employees or agents of those medical centers, Baylor Health Care System, Scott & White Healthcare or Baylor Scott & White Health. ©2015 Baylor Scott & White Health. BUMCD_957_2015 CE 03.15
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3/11/15 2:33 PM
GARY’S GREETING
At Southwest Airlines, it’s our mission to connect to the local passion points of every community we serve. We support national and local nonprofit organizations; we get involved through our community programs; and our Employees volunteer with causes that matter to them. This work is part of our commitment to our triple bottomline of Performance, People, and Planet— and it’s aligned with our Purpose to connect people to what’s important in their lives. Our Tickets for Time program supports Employees who help organizations that are close to their hearts. For every 40 hours they
volunteer with a 501(c)(3) nonprofit, that organization is eligible to receive one complimentary roundtrip ticket for fundraising or transportation needs. Last year alone, our Employees volunteered more than 144,000 hours, generating 2,061 roundtrip tickets for charitable organizations. In addition, we “rally our troops” every year through Companywide efforts. Last year, I joined hundreds of fellow Southwest Employees and Student Conservation Association volunteers in our hometown of Dallas as we cleared invasive plants and debris from the Trinity River Corridor and replanted native species. (As the
official airline of the SCA, Southwest provides financial support to their youth programs, and our Employees regularly volunteer with them.) Another innovative program we launched in 2014 is a multiyear commitment to Placemaking, the national movement that restores and repositions public spaces as vital parts of every community. Through our Heart of the Community grant program, we have partnered with Project for Public Spaces, the pioneering nonprofit behind Placemaking, whose goal is to revitalize beloved public spaces in cities across America. You can already see some remarkable transformations in a number of the communities we serve, including Detroit, San Antonio, Providence, and Chicago, just to name a few. And we have several more projects underway. We proudly support qualified 501(c)(3) charitable organizations in the communities we serve, especially those that fall within our areas of strategic focus: Families Facing Serious Illness; Military and Family Members; Volunteerism; Disaster Preparedness and Response; Placemaking; and the Environment. Although we are an airline, we also are a responsible corporate citizen and a good neighbor, and I’m very proud to say that some of our best work is done on the ground. Thanks for flying with us today!
Gary Kelly Chairman, President, and CEO Southwest Airlines
PHOTOGRAPHY BY STEPHEN KELLER
The Airline with a Heart
16 SOUTHWEST APRIL 2015
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SALUDOS DE GARY
En Southwest Airlines nos esforzamos por conectarnos con los puntos de interés locales de las comunidades en las que prestamos nuestros servicios. Apoyamos a las organizaciones sin fines de lucro locales y nacionales, participamos en programas de nuestra comunidad, y nuestros Empleados trabajan como voluntarios en causas importantes para ellos. Este trabajo es parte de nuestro compromiso con los tres pilares que sustentan a la compañía: el Rendimiento, su Gente y el Planeta, los cuales están en sintonía con nuestro Propósito de conectar a la gente con lo que es importante en sus vidas. Con nuestro programa Tickets for Time (Boletos por tiempo) apoyamos a aquellos Empleados involucrados
en ayudar a organizaciones que son de su interés. Por cada 40 horas de trabajo voluntario que ellos dedican a una organización sin fines de lucro 501(c)(3), esa organización es elegible para recibir un boleto de ida y vuelta gratis para recaudar fondos o cubrir necesidades de transporte. Tan solo el año pasado, nuestros Empleados dedicaron 144,000 horas de trabajo voluntario, por lo que generaron 2,061 boletos de ida y vuelta para organizaciones de caridad. Además, “reunimos a la tropa” cada año mediante campañas en las que participa toda la compañía. El año pasado, participé junto a cientos de compañeros de Southwest y voluntarios de Student Conservation Association (SCA) en nuestra ciudad
Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines
PHOTOGRAPHY BY STEPHEN KELLER
La aerolínea que tiene Corazón
natal, Dallas, para limpiar la zona del río Trinity, quitar la maleza y replantar especies nativas. (Southwest, como la aerolínea oficial de SCA, ofrece asistencia financiera a programas para jóvenes, y nuestros Empleados hacen con frecuencia trabajos voluntarios). Otro programa innovador que lanzamos en 2014 es el compromiso que durará varios años con Placemaking, el movimiento nacional para restaurar y renovar los espacios públicos, vitales para las comunidades. A través del programa de subvenciones Heart of the Community, nos asociamos con Project for Public Spaces, la principal organización sin fines de lucro detrás de Placemaking, cuyo objetivo es renovar los tan preciados espacios públicos en las ciudades de Estados Unidos. Ya se pueden ver algunas transformaciones notables en varias comunidades donde prestamos nuestros servicios, como Detroit, San Antonio, Providence y Chicago, entre otras. Y tenemos varios proyectos más en marcha. Con mucho orgullo, ayudamos a organizaciones de caridad elegibles 501(c)(3) en las comunidades donde prestamos servicios, especialmente las que están dentro de nuestras áreas de interés estratégico: familias sufriendo por alguna enfermedad grave; miembros de las fuerzas armadas y sus familiares; voluntariado; preparación y respuesta ante desastres; Placemaking y el medio ambiente. No solo somos una aerolínea, también somos un ciudadano corporativo responsable y un buen vecino. Tengo el orgullo de decir que algunos de nuestros mejores trabajos se hacen en tierra, en el lugar donde hace falta. ¡Gracias por viajar con nosotros!
18 SOUTHWEST APRIL 2015
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YOU MADE OUR DAY
Every month, Southwest Airlines gets thousands of compliments from Customers telling stories of over-the-top acts of Employee kindness. Want to share yours? Visit southwest.com/contact-us. SPEEDY RECOVERY
Dear Southwest,
I recently flew to Providence. After boarding a connecting flight in Chicago, I realized that I’d forgotten my Macbook on the previous plane—which was all the way across the airport. I informed flight attendant Bernardo Dunbar, who scrambled to see what he could do to assist. Bernardo informed Capt. Loren Coburn, who immediately called the gate to see if they could locate my laptop. Upon getting confirmation, the captain was nice enough to run across the airport to the other terminal to personally retrieve the computer. I cannot thank Loren or Bernardo enough, and I speak on behalf of the many Southwest loyal customers when I say thank you for having such an amazing, caring, customer service–centric team. —Ari Lehner
20 SOUTHWEST APRIL 2015
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I was on a flight to Baltimore with my son, John, heading to his induction at the United States Naval Academy. About 20 minutes into the flight, John noticed his wallet was missing. He couldn’t report for induction without a photo ID. Upon landing he received a voicemail: The wallet was with Southwest customer service supervisor Kramer Olmsted at the Spokane airport. Kramer’s efforts far exceeded our expectations. He faxed a copy of John’s driver’s license to our hotel and shipped the wallet overnight. I never expected such incredible service and attention to our needs. Kramer obviously cares about your customers and is willing to go beyond his job requirements to help make our travels easier. I cannot say enough how important it was to get the driver’s license to John. I hope you can show Kramer how much this meant to us. —Shannon Kenyon FIRST-RATE AID
I witnessed an extraordinary effort by a Southwest Airlines flight attendant at Baltimore/Washington International Airport. I was walking toward an escalator when I noticed a commotion. An elderly man using a walker had collapsed, and his travel companion had fallen on top of him at the bottom of the escalator. A dozen or more travelers were still on the escalator, ILLUSTRATION BY JAMIE WIGNALL
3/2/15 10:13 AM
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and people that care more about having a six-pack than drinking one. A GREAT GETAWAY HAS BECOME A PHONY, FANCY-PANTS EGO TRIP.
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continuing to move downward. Without hesitation, flight attendant Ashley Stevens ran over and pushed the emergency stop switch. She then helped the injured man’s travel companion up. I identified myself as a paramedic and began to provide first aid to the man. Ashley stayed and offered assistance until paramedics from the BWI Airport Fire Department arrived and took over. I just retired after more than 35 years of working as a firefighter/paramedic, including 12 years as a battalion chief. The calm, customer-focused actions that Ashley demonstrated today were as heroic and professional as those of my best firefighters. I know Southwest crews are trained to handle any type of inflight emergency, but Ashley demonstrated that they are equally as proficient on the ground. You should be proud of her and the way that she represents your organization. —James Resnick DELIVERY SERVICE
My 86-year-old dad and 9-year-old grandson were flying from Denver to Corpus Christi, Texas, with a layover in Houston. Their luggage inadvertently did not get a transfer tag, so they arrived in Corpus Christi without it. Diana Nava, one of your ticket agents, located the lost luggage in Houston and had it sent to Corpus. Its arrival would be later that evening, after my dad and grandson had planned to return to their respective homes in Falfurrias and Edinburg, Texas. Diana suggested she could deliver the luggage to both my dad and grandson the next day since she was going to visit family in South Texas and would be driving through the towns. She was able to deliver the luggage as planned, and both my dad and grandson were very grateful. Diana deserves to be recognized for her selfless commitment to customer service. Thank you. —Ernesto Gonzalez WORDS OF ENCOURAGEMENT
I am an extremely fearful flyer and always make a point of talking to the captain prior to takeoff. When I approached Capt. John Schneider on a recent flight, he was incredibly
kind and warm. Toward the end of the trip, the flight attendant came by to give me something from the captain. It was a Southwest postcard on which he had written the following: “Thank you for trusting us to bring you safely on such a long flight. You are very brave to fly in spite of your fear. Congratulations on conquering your emotions.” I will keep that note with me whenever I fly because it means so much that he understood how difficult it is for me. —Kathrine Stavropoulos
Horseshoe Canyon Ranch, Jasper
HAVING A BALL
My son brought a beach ball that could not be deflated back from our trip to Kill Devil Hills, North Carolina. It did not fit under our seat or in a bin, so Lee Ann Smith, our flight attendant, had to take it. She said they couldn’t tag it, but we could write on it and see if it would make it to our destination. She put our flight number and destination on the ball. We had no idea what to think. The plane landed in Baltimore, and a few people around us wanted to know if we thought we would get the ball back. I was guessing we would never see it. Being the silly mom I am, I made a bet with my son: If the ball did not come to Indianapolis, he did not have to wash his hair for a week. If it did, I owed him $10. We made it to Indy and approached the baggage area, and as we were walking around the front of the carousel, out popped the ball with permanent marker around the stripes. Lee Ann made my child’s night and everyone else’s that was keeping track. We appreciate her effort. — —Janiz Ardizzone
Shady River, Pocahontas
Mountain Harbor, Hot Springs
TAG, YOU’RE IT
I received a note in the mail from Tracy Moore, a Southwest ramp agent in Minneapolis. She found my luggage tag (which is a nice custom-made one) in a bin inside the airplane and mailed it back to me. Her note explained who she was and ended with “have a great day.” I thought it was so kind of her to take the time to mail my luggage tag. Very thoughtful. I hope that you can pass on my appreciation and that her behavior is noted by Southwest. —Michelle Spiva
Oak Crest Cottages and Treehouses, Eureka Springs
ARKANSAS.COM
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OUR STAR First Officer, Orlando, Florida
Cecil Medina
To thank Cecil for his work and dedication, Jersey Boys is proud to give him two tickets to see the show in Las Vegas. Congratulations, Cecil!
24 SOUTHWEST APRIL 2015
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Although raking leaves with your dad doesn’t typically fall into the category of life-changing events, First Officer Cecil Medina was in the middle of yard work when his dad first asked where he wanted to go to college. His father’s next question was: “How are you going to pay for it?” The unexpected reality check was the start of a journey that would lead Cecil to the Air Force Academy and eventually to Southwest Airlines. Cecil grew up in a military family. His father served in the Army, and both parents instilled strong patriotic values in him. A career in the armed forces wasn’t Cecil’s original plan, but it turned out to be the perfect one. Twenty years of flying C-130 transport planes allowed him to experience much of the world and gave him a heart for serving others. “I hadn’t thought of flying commercially after the military, but I kept hearing about Southwest Airlines’ sense of Family.” Once onboard, he found that to be true when personal tragedy struck. “The way Southwest cared for my family when my wife’s sister passed away reinforced for me that I was in the right place.” Cecil feels most at home participating in the Southwest Airlines Adopt-A-Pilot Program, which pairs Pilots with elementary schools to teach students about aviation. Cecil has supported classes in Wisconsin and Florida over the course of his eight-year Southwest career. “I’ve had amazing experiences with kids of very different economic backgrounds. If I can inspire even one child to view his or her circumstances differently and to realize there’s so much more out there, I’ve done my job.” Cecil’s heart for service doesn’t stop there. He counts the travelers on his flights every month and presents Customer No. 737 (in honor of our beloved aircraft) with a personal gift to show his gratitude. We believe you’re quite a gift yourself, Cecil, and we couldn’t be more thankful to have you as Our Star! —Monica Van Slate
PHOTOGRAPHY BY BOB CROSLIN
3/2/15 10:18 AM
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RAPID REWARDS FREEDOM STORY Author, Nashville, Tennessee
Jon Acuff
JUST HIS TYPE
Sit by Jon on a flight and you could be in his next book.
26 SOUTHWEST APRIL 2015
F1_Freedom_KT.indd 26
Whether he’s in front of a room of college students or sitting on a Southwest Airlines plane, New York Times best-selling author Jon Acuff loves talking to people. His books—Quitter, books—Quitter, Quitter Start, and his latest release, Do Over Over—all support his mission of helping people enjoy the work they do, and he often finds inspiration for his writing in the people around him. Jon travels the country using Southwest as his own personal “book tour plane.” He cites the airline’s ontime performance as a big reason he keeps coming back. Even more so, he touts the friendliness of Employees as something he can always count on. “Southwest doesn’t see me as a number but as Jon Acuff,” he says. The Fun-LUVing attitudes of Southwest Employees help create an onboard community where Jon can engage with a wide variety of people and hear their stories, many of which end up in his books. He says much of Do Over was written in his favorite office—the window seat of a Southwest plane. He even credits our open-seating policy with inspiring one of his books: A conversation with a seatmate became the heart of Start. Additionally, the fact that two bags fly free on Southwest pays off in a big way for Jon. “I take books with me to sell at events, and it makes a big difference if the cost to check my bags is more than what I’ll bring in.” Because of his frequent travels, Jon is an A-List Member of Southwest’s Rapid Rewards frequent flyer program. He often redeems points for trips that he can enjoy with his wife and two daughters. “I like to show my kids the connection between the work I do and the fun we get to have as a family.” The Acuffs look forward to planning family vacations together and love that Rapid Rewards helps get them there. We’re happy to support your mission, Jon. It’s because of Customers like you that we love the work we do. —Adam Rucker
PHOTOGRAPHY BY JASON MYERS
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2/25/15 2:12 PM
from the editor
Dear Reader, Does practice make perfect? You probably know the theory that performing a skill for 10,000 hours or more lets you achieve mastery. This offers hope for us mortals—including Dan McLaughlin (page 64), who is attempting to play 10,000 hours of golf with the goal of becoming a pro. Proponents of the theory say that practice trumps talent. But while I’d love to paint the Mona Lisa, I doubt that 10,000 hours of trying would let me draw a straight line. It just isn’t in me. In fact, the word “talent” implies something to invest. It comes from a parable in the New Testament book of Matthew: A rich man gives each of three servants money in large units called talents. Two of them invest their talents and reap a nice capital gain. The third buries his talent and produces a profit of zero. The master kicks the servant out, resulting in much weeping and gnashing of teeth. The American Puritans took the story seriously,
believing it a sin to hide their talents. Their religion launched a thousand self-help books. But how do you discover your own talent? I believe the telltale sign lies in the one thing you truly love. As a kid, I was always scribbling stories. One day, my fifthgrade teacher told me that all great writers kept a diary. Not finding myself a very interesting subject but figuring I was what I ate, I wrote down what I had for lunch: a bologna sandwich. To this day my diary is called Lunch. I have kept it daily for more than 48 years. Has it turned me into a master writer? Hardly. So maybe my talent isn’t genius but joy; I write because I love to write. I invested my talent and hope the master is pleased.
Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS
For the stories in this issue, plus exclusive content, access our digital edition at southwestmag.com.
PHOTOGRAPHY BY DESIREE ESPADA
BEYOND THE PAGE
28 southwest april 2015
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feedback
Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204. 75204 For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at southwest.com. letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag
TAKE A PEAK
This week’s office view @GLITZEEBLONDE
TWITTER LOVE Applause! Great @ShakesintheD Shakespearean cover story from @SouthwestTheMag @SouthwestAir @UKSHAKESPEARE
@DetroitSamWhite @stratfest @SouthwestTheMag Very inspired by Sam’s vision of @ShakesintheD. This project defines Detroit. @KIMBERLYKIEL
Dear Editor,
Appearing in the February issue [“All the City’s a Stage”] was a dream come true. The result has been engagement with people across the country who understand the importance of supporting innovation in Detroit. The kind emails I’ve received have reaffirmed that building a world-class Shakespeare company may be difficult but is well worth the sacrifice. Storytelling is the thing that connects us and makes us a band of brothers (and sisters). Thanks for connecting with me.
Sam White DETROIT
/ We got a lot of raves from showing you and your players in costume around Detroit’s most happening places, Sam. The time seemed ripe, and as you of all people know, “ripeness is all.”
PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINES)
Talk to Us
30 southwest april 2015
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FROM
FIT TO YOUR SPECIFIC ARCH TYPE
THE FUTURE of FOOTWEAR
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feedback CREATIVE SUCCESS
As a former Detroiter and a lover of Shakespearean theater, I was very moved by Drew Philp’s article about the efforts of Sam White and Shakespeare in Detroit. It was such a pleasure to read about Sam and the other featured enterprising Detroiters who bring their heart and soul to a city that can certainly benefit from some positive forces. Sam is an inspiration. In her own words,
“You have to have a healthy, thriving creative community to have a successful city.” Thank goodness for people like Sam who are willing to follow (and share) their dreams.
Jennifer Brown CHICAGO
/ When such a dream inspires others, great things happen, don’t they? Come back any time, Jennifer!
Awaken your spirit.
DON’T BE TOO PROUD
On a recent flight from Charleston to Baltimore, I took the liberty of reading your January 2015 magazine. I found the article on praise [“In Criticism of Praise”] very interesting. Although I agreed with much of its content, the cover seems to be confusing achievement with praise. We all want our kids to succeed and be awarded for their achievements. The mentality of having to give everyone a trophy so they don’t feel left out is a major concern. It basically punishes those who have achieved and rewards those who don’t put in the same level of effort, whether they are capable or not. Achievement is good, especially if it is accomplished after a child fails and tries again. So much of the article was good, but the cover tells a different story.
Jerry Baseel MURRELLS INLET, SOUTH CAROLINA
/ Thanks, Jerry. Our heads are duly unswelled.
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DON’T PRAISE LESS
Thanks for the thought-provoking article on praise, but as a behavior analyst who works with children and families I would disagree that we praise too much. Praise is complicated, but we certainly shouldn’t praise less. Instead we need to praise the right amount, at the right time, for the right behaviors. The healthiest development comes from praising lavishly but strategically.
Vincent J. LaMarca INDIANAPOLIS
/ Thanks much for the “thoughtprovoking”! Nice strategic praise. CORRECTIONS
In our February issue, we forgot to credit makeup artist Vera Khzouz, who styled the actors in “All the City’s a Stage.” / In the same issue, we reported that the Dana Point Festival of Whales takes place in Coupeville, Washington; it happens in Dana Point, California. We regret these errors.
3/9/15 10:48 AM
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2/18/15 11:53 AM
contributors
Meet the people behind this issue. Nicolle Clemetson PHOTOGRAPHER
3,963 Hours to Go / p. 64 Nicolle, who captured the fascinating character from our cover story, is no stranger to the golf course. She spent much of her childhood caddying and driving the cart for her dad. Her goto hangouts when she’s not in her Portland studio? “I love the Oregon coast, but in the city my choice spots are the Russian restaurant Kachka, the dive bar Club 21, and, for brunch, Tasty n Sons.” @NICOLLECLEMETSON @CLEMETSONPHOTO
Michael Kruse
Pamela Gwyn Kripke
Paul Blow
WRITER
WRITER
ILLUSTRATOR
3,963 Hours to Go / p. 64 Michael, who broke the story of Dan McLaughlin’s curious golf experiment back in 2011, traveled to Portland to check on Dan’s progress. While there, he got to mix in a little pleasure. “I enjoyed a couple Mirror Pond Pale Ales at Deschutes Brewery Portland Public House, and I definitely went to Powell’s Books. I could spend days in there.”
The Tao of Tiny / p. 60 Pamela reveals her greatest parenting fears while confronting the fate of her daughter’s pet gerbil. Her favorite Dallas locale to spend an afternoon with the kids? “We love picnicking in Klyde Warren Park, which borders downtown and was built atop a freeway, and then strolling through the Nasher Sculpture Center garden.”
The Tao of Tiny / p. 60 Paul illustrated, in vibrant color, the misadventures of one girl’s pet gerbil. He grew up with dogs, cats, and gerbils himself, and after years of suffering from a permanent “cold,” he was diagnosed with a pet hair allergy. “Go figure. And I love them so much. I’m looking into snakes, but they score low in the cuddle category.” @PAULYBLOW
@MICHAELKRUSE
34 southwest april 2015
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PLAY Number
Rugby has grown
14%
per year in America.
If you don’t know what a scrum is, don’t worry: You will soon enough. First played in England in 1823, rugby is gaining steam stateside, with the number of players increasing steadily. “The growth curve is similar to what we’ve seen with soccer in the last 30 years and lacrosse over the last 15,” says Donal Walsh, who created the Collegiate Rugby Championship in Philadelphia four years ago. In the rough-andtumble game, teams kick, carry, and pass an oval ball over the goal line; that scrum we mentioned is a moving dogpile used to restart play. Don’t want to get your hands dirty? Tune in to Rio de Janeiro’s 2016 Summer Olympics, when rugby returns to the Games for the first time since 1924.
game on!
PHOTOGRAPHY BY ALLANSWART/ISTOCK/THINKSTOCK
The Penn Mutual Collegiate Rugby Championship takes place May 30–31 in Philadelphia. Wanna go? Get tickets at usasevenscrc.com.
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PLAY Shop
Found in Utah
Viet Pham shares favorite finds from his home state.
Technician Shirt / black diamond This is my No. 1 source for climbing gear and clothes I can wear in the backcountry. $59; blackdiamond equipment.com
Bourye / high west Utah’s first distillery is also the first ski-in/ski-out distillery in the nation. The Bourye spirit blends bourbon and rye. $80; highwest.com
Artisan Chocolate / solstice The husband and wife team takes a beanto-bar approach. $8; solsticechoco late.com
William Burgundy / zuriick The Food Network Star finalist will open Ember + Ash in downtown Salt Lake City this summer.
I love all the styles this SLC-based brand offers, from casual canvas to beautiful leather. $425; zuriick.com
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PLAY Drink
MAKE IT ↓ Shake 2 ounces Hendrick’s Gin, 1 ounce Thatcher’s Organic Blood Orange Liqueur Liqueur, ½ ounce simple syrup, 2 dashes Peychaud’s Bitters, and 2 basil leaves in an ice-filled tin. Shake and strain into an ice-filled rocks glass. Slap a basil leaf, and then use it as a garnish.
Pair Americana's cocktails with tapas like scallop lollipops and smoked pork–filled Thai tacos.
ORDE R TH IS
Herbaceous and vegetal, Hendrick’s Gin is commonly paired with cucumber. But as Albert Koundakjian of Americana in Des Moines proves, it plays well with basil and blood orange too. “I’d make the Bob Hendricks for someone who thinks they don’t like gin, in order to show them what a versatile and dynamic spirit it is. This is an easy-to-make cocktail that uses quality ingredients. It’s nice to look at and even better to drink.” 40 southwest april 2015
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STYLING BY ROBIN FINLAY
Bob Hendricks
PHOTOGRAPHY BY ADAM VOORHES
2/27/15 4:57 PM
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PLAY Eat
TRE N DI NG
BREAD WINNERS
Soft Pretzels Chefs across the country are transforming the humble ballpark snack into a gourmet treat by creating homemade versions with over-the-top ingredients and dipping sauces. For his take on the classic, chef-owner Bryce Gilmore of Odd Duck in Austin, Texas, serves a bouquet of warm, ham-and-Gouda-stuffed sticks in a glass jar filled with creamy mustard béchamel. Take that, nacho cheese.
/ COLUMBUS &
CINCINNATI, OHIO Try Bavarian-style pretzels, bites, and twists ranging from carrot cake to French onion at Brēzel.
/ SAN FRANCISCO
At SoMa hotspot Twenty Five Lusk, pink Himalayan salt–dusted nuggets team up with truffled Gruyère fondue.
/ NEW YORK CITY
Cronut inventor Dominique Ansel has created the pretzel Lobster Tail, stuffed with peanut butter and brittle and served with brown butter honey.
Wash down your pretzels with a frosty pint. Odd Duck has a rotating selection of 50-plus beers.
42 southwest april 2015
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STILL HUNGRY? From your laptop or tablet, browse Southwest’s Inflight Entertainment Portal to discover top restaurants in your final destination. It’s free!
PHOTOGRAPHY BY JODY HORTON
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PLAY Sleep
BAR ↓ By day, sip Illy coffee drinks handcrafted by a master barista. In the evening, try a Sparkling Sazerac, a NOLA staple with a celebratory twist.
ART → Just beyond this column, a graphic mural plots the Mississippi River’s changing course through history.
The hotel provides guests free passes to the Contemporary Arts Center and other cultural institutions.
Le Méridien New Orleans
Fresh from a $29 million renovation, this gleaming, 23-story hotel (formerly the W New Orleans) adds some panache to the central business district. Rooms are a study in midcentury modern restraint, and a rooftop pool ringed by plush cabanas delivers secluded downtime. When you’re ready to mingle, hit the first-floor restaurant, LMNO, for Creole-inspired small plates and homegrown cocktails like the Vieux Carré and Ramos Gin Fizz. Above, we scope out the lobby, aptly called the Hub. Rooms from $169
PHOTOGRAPHY COURTESY OF GUSTAVO ESCANELLE
AMENITIES → More like a highdesign living room, the lobby offers sleek furniture, free Wi-Fi, and a magazine stash.
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Win a culinary adventure for two in Santa Fe, New Mexico. One lucky foodie will enjoy roundtrip airfare for two to New Mexico plus car rental, unwind in luxury accommodations provided by the Four Seasons Resort Rancho Encantado Santa Fe, and be pampered in style courtesy of Ojo Caliente Mineral Springs Resort & Spa. And since no New Mexican culinary adventure would be complete without hands-on experience, we’re including a class at the Santa Fe School of Cooking.
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WORK Number
38%
of people are older than their boss. If your supervisor was still in diapers when you landed your first job, you’re not alone. A recent survey by CareerBuilder found that the number of workers who report to a younger manager is on the rise. One possible explanation, according to Mary Lorenz, corporate communications manager for CareerBuilder: “Unlike older generations, younger employees are more likely to job hop and move up the ladder quickly.” Lorenz also notes that working for a younger boss doesn’t have to be a bad thing; only 9 percent of older employees find it difficult. Way to go, wunderkinds!
GEN BLEND With more people delaying retirement, it’s estimated that five generations will be active in the workforce by 2020.
PHOTOGRAPHY BY CHRIS PLAVIDAL
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WORK Takeaway
Ben Chestnut
Good leaders are both tough and tender, says the MailChimp guy.
Ben Chestnut is the co-founder and CEO of MailChimp. For more of his thoughts, follow him on Twitter @benchestnut.
OUT TAKES MOTIVATION TRICK If you’re honest with yourself about what you like, motivation isn’t usually a problem. I’ve always been fine with packing up and moving on so that I’d never be stuck anywhere, forcing myself to be motivated. SECOND CAREER My wife says if I weren’t at MailChimp I’d be a children’s book illustrator. I like that much better than my answer: Muppeteer. BEHIND THE SWAG We’ve done monkeyshaped hats, then cat-shaped hats, then tiny monkey-shaped hats for cats. It seems crazy, but it all comes from customer research. Our customers’ work inspires our swag.
PHOTOGRAPHY BY JASON TRAVIS FOR MAILCHIMP
My father was in the Army. When I was 7 or 8 years old my mother took my siblings and me to the base to welcome him back from a tour of duty. As he barked commands to the men lined up in neat rows, I was frightened. I’d never heard him yell like that before, and it seemed he was being really mean to his people. But after he dismissed them, they were all laughing. Some of them came up to talk to him and even hugged him. I got to see two sides of a leader that day: the tough side that inspires people to be better and the soft side that invites people to laugh and share their accomplishments with you.
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WORK Insight
Navy Strength
Want to build a winning team? Take some tips from the SEALs.
Shawn Parr is the CEO of Bulldog Drummond, an innovation and design consultancy. For more business and career tips, follow him on Twitter @GuvnerBD.
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Navy SEAL teams are famous for their ability to achieve the seemingly impossible. While not all of their methods are appropriate for the rest of us, we can certainly learn a lot from their culture of teamwork. First of all, SEALs emphasize demeanor. This means displaying confidence in your ability to contribute to the team. Managers should coach their teams the same way: It’s not about you. It’s about what you bring to the team. This makes sense in business as well as battle. While talented individualists are great at personal ventures, team-oriented people do more for the collective effort. Another factor in SEAL success: trust. Each SEAL must believe that the teammate behind him is capable of saving his life. Company leaders should instill the same trust in their teams; the livelihood of their employees depends on it. Training and regular evaluations should emphasize the “got-your-back” culture, and managers should praise supportive
work—the kind of effort that makes another person succeed. Individualized training is part of the SEAL mission, and it should be central to every business. Too few employees get all the training they need; time and money tend to limit opportunities for education and improvement. Leaders should go out of their way to learn about each member of their team and develop individual talents. And direct reports should get praise for asking questions and seeking guidance. Finally, businesses should learn from SEAL team members’ interchangeability. While each SEAL gets training to achieve his personal potential, he also gets thoroughly trained in every other task demanded of the team. That way, the rest of the unit can carry on a mission even when one is lost. Similarly, business specialists should receive additional training in other tasks the team requires. Each member should feel responsible for carrying on the mission even when another is absent. Any business that can successfully incorporate these four factors into its culture will find itself with a revived spirit, greater productivity, and increased employee retention. As every SEAL will tell you, it’s not just a job. It’s a mission. ILLUSTRATION BY DAVIDE BONAZZI
3/2/15 11:53 AM
Discover your Seeds & Sonnets: Paige Roth ’15
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WORK Startup
gratafy’s startup guide Start simple. Originally we envisioned Gratafy as an all-encompassing platform. We later realized it’s better to start with a product that addresses a specific need. Once we homed in on the bar and restaurant industry, things really started to click. Show it off early. Put your product in front of people right away—even if it’s not complete. Talking to potential customers is the best way to find out if what you’re creating provides a solution that fulfills their needs.
Business owner? Learn how you can treat your customers to gifts at valet.gratafy.com.
Gratafy
An app that lets friends pick up the tab from afar? We’ll drink to that.
Use word of mouth. People want to be thought of as “in the know,” and personal endorsements are hugely important in the restaurant industry. We hope to harness the power of both these things.
Here’s how co-founder Brian Erke describes the digital gifting platform: My co-founder and longtime friend, Ryan Halper, and I always went out together for our birthdays. When I moved away, it got us thinking, Why can’t you easily, and instantly, treat someone to a drink or a meal in your absence? So we created Gratafy. The service allows you to send your friend a cocktail, a dessert, or an entire meal. Choose specific items from a restaurant’s menu or send a gift card that lets the recipient pick. We’re currently in six cities and plan to be in 20 more by the end of the year. Gratafy is more personal than a gift card; it’s an endorsement. By using it you’re saying, “Check out this great spot!”
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WORK Solution
What are other common ways people lose focus? “Idea hopping is one. It happens when you use the wealth of information available to you to generate a lot of good ideas but neglect to follow up on any of them. Another is screen sucking: You tell yourself you’re going to quickly check your email, and 45 minutes later you’re still staring at the computer.” How can I remedy these? “Resist the temptation to hop from one idea to the next by writing down thoughts and prioritizing them. Then go back and address each one. With screen sucking, the trick is recreating boundaries that technology has broken down. If you can’t turn off your screens, set aside at least half an hour every day for uninterrupted thinking.”
In the Clear
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BY PAMELA GWYN KRIPKE ILLUSTRATIONS BY PAUL BLOW
The Tao of
A little gerbil, a near catastrophe, and a big lesson in parenthood
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y daughter wanted a birthday present that breathed. She did not want a doll, a badminton set, or even a stuffed collie that could whimper and bark. She decided, at age 6, that the year’s gift would be tailed and agile, full of thoughts and desires and hopes for greatness. “Are you sure you wouldn’t like a musical instrument?” I asked, recalling the limp field mouse trapped under my childhood sink. “No,” said Cooper, the birthday girl. “It has to be alive.” I feared the day my two daughters would require more than one shared cheeseburger for dinner. The meal would come, I knew, as small people tend to become big. Even so, the thought of having to feed another undersized mouth shook my balance; it felt like too much to manage.
“Please, Mom,” my daughter begged. “You don’t want me to pet a goldfish like you did.” When I was Cooper’s age, my own mother wouldn’t let a puppy into our home, so I did the best with what was allowed, even if it meant swishing my hand around a bowl. Permission was granted for another girl mammal to join the fun on Stanford Avenue. It would not be a hamster, given the breed’s notorious aroma. It would not be a guinea pig, since Penelope, the boy pig who lived with the cousins, ate up a mohair sofa while the rest of the family was at the movies. No, the lucky rodent would be a gerbil. On the designated Saturday, my daughters and I went to the pet store. The saleswoman reached her arm into a cage and snatched a golden baby in her hand. Its head protruded through the ring of her thumb and forefinger. “They prefer to live in pairs,” she said. “You mean pairs, like two of them?” I asked. My 7-year-old, Daphne, chose a gray one with a white diamond in the middle of her forehead, perhaps an emblem of april 2015 southwest 61
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distinction in the gerbil community. Maybe she was the queen—or, uh oh, the dunce. The salesclerk put the sisters into a ventilated box for transport home. She gave advice on cage selection, reminding my children that the animals would need plenty of exercise so they would not get bored and chomp their way out. The girls chose one with a technicolor design. It had a run-
little women, independent and secure in their own talents and beliefs, aware of disappointment but appreciative of all that is good. I would try to set the example despite the fear that I would fail, or leave something out. Did I latch the car seat, properly explain the periodic table, hug them tightly enough? A few weeks after the pets moved in, a friend of the girls came to visit, unaware of the excitement that had been percolating all morning. “Our mom’s going to let the gerbils run around the bathroom floor,” Cooper yelled as the little girl entered. “It’s the first time. Can you hold a gerbil?” The child twisted up the cuffs in her hands. “I don’t know,” she said. “Do you have a pet?” asked Cooper. “In a cage? Not like a dog or cat or anything.” “No.” “Are you afraid?” “No.” “Are you sure?” asked Daphne. “She’s not afraid,” said Cooper. “C’mon, let’s go.” They walked the cage through the living room and into the hall bathroom. “Should I come in?” I asked.
I would try to set the example despite the fear that I would fail, or leave something out. ning wheel attached to the back wall, two platforms with vertical tubes through which to climb, and a chute that fed into a translucent green chamber—the penthouse. The gerbils would have a lot to do. They might need sports bras. I carried the cage (anointed 39-Hour Fitness) and the paper bedding. Daphne had the sack of food while Cooper held Goldie and Tiny, named in a brief and subdued ceremony near the bird aisle.
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hen i had my babies in Boston, I did not think I would be raising them on my own in Texas. I read about anger, and how it creates wrinkles on your forehead, and so embarked upon a journey of grace and restraint—or tried to most days. The added pressures of single parenthood brought a heightened sense of responsibility, but I resolved not to let unexpected work and worry derail my commitment to being the best mother I could be. Whatever served the children, I realized, would serve everyone. Somehow, I sensed that purchasing the gerbils would be beneficial all around. Once situated in their new quarters, Tiny and Goldie investigated independently. We sat quietly on the piano bench to watch. I had done everything perfectly, my mother assured me, and I would do this perfectly, too. But mothers say these things even when they know they are not true. Regardless, I held myself to growing strong 62 southwest april 2015
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“We can do it,” said Daphne, closing the door. “All right, but remember, catch them gently.” “We know, Mommy.” “Call me if you need me. I’ll be in the kitchen.” I prepared a cup of tea and sat down at the table. The phone rang. “Hello,” I said. “Hell-oooo, Mamacita,” came the response, melodic and festive. “It’s you. Hell-oooo to you, Ali Marie,” I returned, equally ebullient. “How is the day?” The daily dialogues with my oldest pal were not mere chat, but something more, little smashes of philosophy fired like neurons through the phone cable. As Ali began to answer, a scream tore out of the hall bathroom, and then another, followed by squealing, yelling, and thudding. I dropped the phone, ran, and pushed open the door without regard for untethered rodents. Cooper crouched next to the cage; Daphne stood over it waving her arms. Their guest had retreated to the corner of the room, where she wrapped herself in the shower curtain. “I didn’t mean to,” Daphne kept saying, her knees shaking. “But it came off.” “What came off ?” I asked, rushing her hand to the sink. “Are you cut? Did your finger come off ? What happened?” “It’s Tiny’s tail,” said Cooper. “Look. It’s in there, in the pen-house.” She pointed to the top floor of the cage. “The tail ripped off ?” I yelled, aghast. “I didn’t mean to,” Daphne said again. “She grabbed the end, and when she picked it up, it came off,” explained Cooper. “You can see, it still has the fur on it.” “Oh my god, look at it,” I said. “Girls, this is a living thing.” “You said to grab the tail,” said Daphne, hanging onto my rib cage. “From the bottom,” I said, “not the end. I told you, from the bottom only.” “You didn’t say that.” I know that I warned them. I had to have warned them. “Is she going to die, Mommy?” Tiny sat in the penthouse licking what remained of her appendage. She had blood on her nose. The casing of skin lay next to her, stripped off in a single uniform piece, like a tablecloth yanked from under a fully set table.
“I hope not.” I took Daphne’s face in my hands. “I know you didn’t mean to. I’ll call the pet store.” Like other moms, I relied on my instincts when action was needed in a flash. If there was time, I’d call my own mother in New York, but often there was not time. Tiny had no time. The phone rang as I bent to pick it up off the floor. “Pamela Gwyn! What’s going on?” Ali asked. “I heard screaming.” “The gerbil’s tail came off.” “The tail? Completely off? Like, disconnected?”
Sometimes it’s OK to be annoying, and sometimes parents fail. “It pulled off like a glove. Daphne picked it up from the end. I think I told her not to.” “Did you?” “Yeah, I did. I think.” “You think?” “I mean, I hope I did. It would be the thing I’d say, but sometimes you just don’t say the thing.” The kids sat vigil on the piano bench. The rodent specialist at the pet store told me that Tiny’s tail would likely heal itself, though I should watch for infection. I felt delinquent while checking for discolored secretions during the following days and saw the incident as a warning. Going forward, I would remind my girls many times over about strangers in parking lots and hair dryers in bath tubs and boys with questionable intentions, because sometimes you don’t know what they know, and sometimes it’s OK to be annoying, and sometimes parents fail. I would try not to fail again. A few days later, the exposed flesh turned black and fell off, leaving Tiny tinier but alive. Its absence, a phantom reminder of both my limitations and ideals, sat with me long after the incident. Tiny, though, seemed less shaken, the intact segment of the tail healing in a stump and serving her well for the years to follow. Pamela Gwyn Kripke lives in Dallas and writes for The New York Times, Salon, and Slate. april 2015 southwest 63
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Will 10,000 hours make Dan McLaughlin an expert?
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n
by
lK hae c i M
ruse
Three thousand nine hundred and sixtythree hours to go photo
gr a ph
y by Nicolle Cleme tson
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We’ve all done it. We look at the field goal kicker, the bass guitarist, the abstract painting. We think: I could do that. But it stops there. Unless you’re Dan McLaughlin. At 30, he quit his job with dreams of becoming a pro golfer. Did we mention he’d never played before? Now he’s more than halfway through his 10,000-hour quest. Can he do it?
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n the first hole of Portland’s Heron Lakes Golf Club, Dan McLaughlin, wearing faded white FootJoy golf shoes, leans over and jams a tee into the hard, cold ground. “Little frozen,” he says. Wind lashes the flags outside the pro shop. Skins of ice cover creeks and ponds. A flock of honking, flapping Canadian geese flies overhead, black Vs in blue Oregon skies, heading south, seeking warmth. “I like these winter rounds,” Dan says to his three playing partners, but also to himself. “You never know what’s going to happen.” A lefty, he grips his driver, reaches back with the face of the club torqued up, and then
whips it around, sending the ball off the tee, low and to the left and—where? “That’s not so good,” he mutters. A couple hundred yards down the fairway, over in the rough, he looks for his ball, and looks, and looks. “Find it?” one of his partners asks. “Not yet,” he says. On this frigid November morning, Dan McLaughlin, 35 years old, is 5,700 hours into a 10,000-hour experiment that’s equal parts audacious and inspiring. On June 27, 2009, his 30th birthday, he’d made the decision to quit his job, a steady nine-to-five position as a commercial photographer, to try to become a professional golfer. He had almost no experience in the sport. It
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wasn’t that he wanted desperately to play on the PGA Tour. What he wanted was to test the socalled 10,000-hour theory—posited by academics and popularized by Malcolm Gladwell in the best seller Outliers—the idea that 10,000 hours is the amount of time it takes to become an expert, truly an expert, at anything. Could Dan start at zero and become one of the very best golfers in the world just by really, really trying? If he could do that, he thought, anybody could do anything. Anybody could be anything. He officially started in April 2010, wearing blue jeans and a yellow rubber raincoat while attempting 1-foot putts with a two-buck putter. He would practice diligently. He would keep records. He would chronicle his progress on a blog. He would live, frugally, on roughly $100,000 in savings. And at six hours a day, six days a week, it would take six years. He called it The Dan Plan. Experts called it fascinating. K. Anders Ericsson, the architect of the 10,000-hour theory, likened Dan to an explorer setting off to a new world, no telling what he might discover. “Find it?” Dan’s partner asks again. “Not yet,” he answers. He keeps searching.
I
first met dan on a sunny day in February 2011, at a coffee shop in St. Petersburg, Florida. “From today,” he told me, “it’ll probably take five years. Mentally, I’m setting aside a sixyear block.” I asked him what success would look like, short of overcoming astronomical odds and becoming one of the best couple hundred golfers alive. And failure—what would that look like? “I don’t think it can be a failure,” Dan said, “because it’s not really about me or what ultimately happens with me. It’s about blazing a new path and trying to change the way people see life’s possibilities.” It struck me at the time that Dan was trying to prove something first and foremost to himself. His father and his brother are actuaries, smart and accomplished. His sister is a dermatologist who regularly runs marathons. Dan? He was a talented tennis player as a boy—but quit. He ran a year of cross-country in high school and was good at that too—but quit. He went to Boston University, like his brother, and majored in physics and math, for which he had a knack—but quit. After transferring to the University of Georgia and graduating with a degree in photojournalism, he worked for a newspaper in Chattanooga, Tennessee, before quitting. 68 southwest april 2015
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Pro Form (CLOCKWISE FROM TOP LEFT) PHOTOGRAPHY BY WARREN LITTLE/THINKSTOCK, CHATCHAI SOMWAT/THINKSTOCK, TED VAN PELT/CC, PHIL SHELDON/POPPERFOTO/GETTY IMAGES, AND KEITH ALLISON/CC
How long does it take top golfers to perfect their game?
Rory McIlroy
Lydia Ko
Calvin Peete
CLAIM TO FAME: No. 1 men’s player in
CLAIM TO FAME: No. 1 women’s player
CLAIM TO FAME: 12 PGA wins
the world
in the world
STARTED PLAYING: 18 months
STARTED PLAYING: 5 years old
FIRST PRO VICTORY: 2009 Dubai Des-
FIRST PRO VICTORY: 2014 Swinging
ert Classic (age 19)
Annika Sörenstam
CLAIM TO FAME: 3 major champion-
CLAIM TO FAME: 89 worldwide wins
STARTED PLAYING: 21 years old FIRST PRO VICTORY: 1979 Jackie Glea-
FIRST PRO VICTORY: 1979 Greater Mil-
waukee Open (age 35)
Skirts LPGA Classic (age 16)
Larry Nelson ship wins
STARTED PLAYING: 23 years old
STARTED PLAYING: 12 years old FIRST PRO VICTORY: 1995 U.S. Wom-
en’s Open (age 24)
son Inverrary Classic (age 31)
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Within his family, Dan said, “I’m definitely the one with the most ‘wander’ in my heart.” He’s traveled to Fiji, Thailand, Cambodia, and Australia, where he waited tables to pay for his travels. His family figured his latest idea, The Dan Plan, would be like almost everything else he did. They didn’t think it would last. But more than 1,000 hours in, his family was impressed. “He’s very driven,” his mother told me. “More confident and focused,” his father said. His siblings were surprised to feel a smidge envious, his brother reflecting on the standard course his own life had taken: “I got out of high school, went to college, went to grad school, got a job…” While Dan was in Florida, I watched him play on a course in a small beachfront town called Treasure Island. It was strange. He had only three clubs in his bag: a putter, a chipper, and a wedge. His coach at the time, a Nike-affiliated club pro and instructor, had put Dan on a regimen that barred him from putting from 3 feet until he was proficient from 1 foot, banned him from putting from 5 feet until he was proficient from 3 feet, and so on. Dan was working, systematically, away from the hole. How good was he at Treasure Island? It was hard to tell. He was never more than 50 yards from a hole. He wasn’t really playing; he was practicing. Which was the point, but he was practicing a rudimentary short game, the closein pieces of a legendarily challenging sport. His chips that day landed in seashells and crabgrass. His putts rolled too short or too long, but occasionally, here and there, just right and into a hole. “Everybody hits bad shots,” he said. “It’s how you recover from those bad shots that matters.”
T
he weather in Portland is unseasonably cold when I arrive to check up on his progress. Dan scoops me up from my hotel in his pickup truck, a black 2000 Toyota Tacoma with more than 136,000 miles on the odometer and a spreading crack in the windshield. The ride is uneven. Approaches to red lights and stop signs are jerky. “Sorry,” he says. “My brakes are shot.” It would cost more than $900 to get them fixed. “Things just keep coming up,” he says. “There’s only so long you can neglect things.” He had originally saved enough to devote four years, no problem, to the project. But it wasn’t until April 2014, exactly four years in, that he finally crossed the 5,000-hour mark. Only halfway. “Eight years,” Dan says, contemplating the new timetable, “is a long time.”
It’s getting harder to keep doing this. At the outset, his chances of making it as a pro seemed to be the most daunting challenge, but just seeing the Plan through has become its own test. We warm up inside a coffee shop in Portland’s artsy Pearl District, and he tells me he eventually wants to write a book about his experience, about what he’s learned, regardless of the result. “You spend eight years on something, and you write a book,” he says. “Is that success?” Good question. “I would say yes,” he continues. “But in the eyes of society—is it?” He leaves the question hanging there. Back in the truck the next morning, we stop at his house, the one he owns but doesn’t live in. He rents a place on the other side of town and
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Making it as a pro had seemed to be the most daunting challenge, but just seeing the Plan through has become its own test.
leases out his own—an arrangement that keeps his housing costs at basically zero. As a landlord, though, he’s responsible for fixes of all kinds. He’ll have to repair the gutters and the roof soon, which will run him about $1,000 and $12,000 respectively. Today there’s something wrong with a toilet. The plumber tells him it isn’t going to be a big deal. Still, it’s going to cost something. Dan has done well with his savings and had some good fortune in the stock market. He spends minimally on food, clothes, and entertainment. He has convinced Nike and Titleist to donate clubs. He almost never purchases golf balls, instead collecting them in the woods and the rough on the courses he plays. He lives on less than $20,000 a year. Still, one of his goals
from the get-go was to attract a title sponsor of the project, and that hasn’t happened. Funds have become more of a concern. After leaving his house we head to Riverside Golf and Country Club, where he pays over $500 for a monthly membership. For two years he played for free at Columbia Edgewater Country Club because people there were intrigued by his quest. But they declined to renew his membership when it ran out. “You do what you can with what you’ve got,” he says, pulling his truck into the parking lot at Riverside. “I usually stop here and hit a couple balls and get a free coffee.” He gathers his clubs—a full set now—and walks to the driving range. The temperature is barely higher than 40 degrees. The only one on april 2015 southwest 71
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the course, he does some trunk twists. “You get old, you get stiff,” he says. He uses a wedge to hit Day-Glo balls toward a distant bank of pines, first just little half-swings to warm up and stretch out before shifting to harder, fuller swings. He takes off his blue GoreTex jacket and keeps going, pausing only to text potential playing partners about tee times for the next morning. Tomorrow is supposed to be blustery and even colder. Later, over lunch at a cheap Thai place, he reveals that he recently broke up with his girlfriend—the third since beginning the Plan. This last relationship was the first that ended specifically because of the project, because he wasn’t a more traditional partner, someone who reported to a job every day and split the financial burdens at home. She has two children, which means she can’t pursue something similar to what Dan is doing. Before he started the Plan, when it was still just an idea, plenty of people told him there was no way he could have entertained such a notion if he had children. With a family, the thinking went, there was less opportunity for this sort of … what’s the word? Indulgence? At one point, his latest girlfriend told him that reading his blog sometimes upset her. You can’t just be whatever you want to be. You can’t just do whatever you want to do. It doesn’t work that way.
By escaping the sea of sameness, he’s doing something most of us have only fantasized about. He had envisioned the Plan as inspiring. Is it still? If Dan is an explorer, what has he found? Dan tells me about his family, about how his brother and sister each got married and divorced and are raising kids. Many of his friends have gone through similar things. “I think a lot changes from 30 to 35,” he says. “You start thinking more about the future.” Floating between us is an uncomfortable question. I struggle to find the right words because the prospect is unsettling, but I wonder: In Dan’s effort to explore life’s possibilities, to in fact demonstrate them—in this effort that’s so earnest and open-hearted, an effort he has stuck with for 5,700 hours and counting—has he reached a point where he’s limiting his own possibilities? And further, is it possible that the mess of
modern life—its daily chaos, those stretches where you feel like you’re just performing some sort of desperate triage, where you can’t focus only on this one thing because you have to focus on this other thing, where progress feels anything but clean and single-minded—is actually the fuel rather than the inhibitor of excellence? “Everything ebbs and flows. Everything comes in cycles,” Dan says in a start to an answer. “I’ve learned to be patient in the down times and appreciate the good times.” When I first met Dan in 2011, most people were skeptical about his experiment, but they were also intrigued. They were rooting for him. By escaping the sea of sameness, he is doing something most of us have fantasized about at some point in our lives. But I wonder if people
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might see things differently now. Part of me wants to say, Good run, Dan. Interesting idea, but it’s time to get a job. But isn’t playing it safe even worse? “There’s no way I’m just going to quit this,” he says. “What’s the point of doing something 57 percent of the way? It doesn’t do anything for anybody. All it would prove is that another person couldn’t follow through on what they said they were going to do.”
H
e never does find that ball. So he drops a new ball, and he keeps going. Over the course of a Saturday and Sunday, I watch him play two rounds of golf. He cards an 84 and an 83— not great but still impressive in raw, difficult weather, conditions for what he calls “stunt golf.” He whacks some shots off tree trunks. He shanks a wedge, sending a screamer about a foot off the ground that narrowly misses the head of a goose. He also unleashes straight, forceful drives, lofts soft, accurate chips, and taps relaxed, assertive putts—all in frigid, windblown conditions, where swings of his clubs leave icy divots in the turf. On one hole he birdies a par 4 by ably rolling a putt that slows, curves to the left, slows some more, and then drops into the hole. On another he recovers from an errant tee shot to make a 20-foot putt for par. He raises his arms and beams. “Dan, nice roll,” says one of his partners. On his bad days, Dan shoots in the mid-80s; on his better days, the mid-70s. He’s even shot a few underpar rounds. Not long ago he made four birdies and an eagle on a front nine. At one point, he got down to a 2.7 handicap. It inched back up to a 3. Then 5. He’s back down to a 3.5. He’s played in some local tournaments, although not as many as he would like, because it costs money to enter. The results have been so-so. Playing with pressure is a whole different kind of playing.
Something he’s learned is this: The more he’s improved, the harder it’s gotten to get better. Going from bad to good is way easier than going from good to great. And going from great to world-class? That’s rare territory. The line is thin, but the gap is wide. “Diminishing returns is the rule, basically,” says David Epstein, the best-selling author of The Sports Gene. “You start to bump up against your potential.” And research published last year in Psychological Science suggests there’s nothing magical about 10,000 hours. Practice is undeniably important, but it’s just one variable in a complicated equation, an equation that’s not uniform, an equation that’s different for everybody. Genes matter. Natural aptitude matters. Starting at an early age matters. But for Dan, 10,000 hours was never a hard-and-fast benchmark, “just the general amount of time it takes if you have all these other pieces of the puzzle put together.” “It makes it clear how difficult it is, setting aside all these other things—relationships, financial issues, all sorts of issues—and focusing on just one thing,” says K. Anders Ericsson, the researcher who likened Dan to an explorer And yet, considering that five years ago Dan didn’t golf, it’s kind of remarkable how good he is. Dan’s a good golfer. He’s a really good golfer. Is that enough? Is the Plan working? The thing is, Epstein points out, even if he does make the PGA Tour after 10,000 hours, it only proves that he did what he did. It won’t be proof, in any scientific sense, that anybody else could do the same thing. “It’s a case study,” he says. “ “He’s a case study.” Still, Epstein argues, The Dan Plan is working in other ways. “I believe most people underestimate how good they can get with a mild amount of focus and training, and I do think he’s kind of a good symbol of that fact. He wanted to change his life, and he did it.”
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couple days after leaving Portland, I get a text from Dan. “Shot a 74 today on frozen greens,” it reads, “and the total for fixing my brakes came in at $350 instead of $940. Guess some days are better than others.” On his blog, in what sounds like a pep talk to himself, he reflects on his progress during November: “Life comes at us every day and there are always things to consider and to account for.” “Always moving forward,” he writes in December. He spent Christmas at his parents’ house in Hilton Head, South Carolina, and carved out time to play golf every day. But he also went fishing. He and his dad talked about football and basketball. Back when he passed the 1,000hour mark, Dan’s mother had told me she was surprised he’d made it that far. She’s still surprised. “He was this flighty kid,” she says over the phone. “I never expected this.” “He hasn’t quit,” his father says. “He’s still working at it.” They hope he meets the right woman. They hope he gives them more grandchildren. But they remain supportive of their third child and his ongoing project. “If you’re going to climb the highest mountain,” his father says, “you have to give up certain things.” “He’s happy,” his mother explains, “and you want your children to be happy.” I call Dan one last time. I want to know if he’s ever reached the point of reconsidering, if he fears that the project is limiting his own opportunities. “Anything you do limits other things you could potentially do,” he says. “As long as you’re doing what you want to do and you’re happy and healthy, you’re on the right path.” Still wandering. Still searching. Still exploring life’s possibilities. That’s the right path? No hesitation. “Yeah.” Michael Kruse is a senior staff writer at Politico.
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Atlanta your adventure in
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BY ALISO N M I LLE R
Georgia’s capital city has plenty of main attractions— Martin Luther King Jr.’s church and childhood home, a museum dedicated to Coca-Cola, and the world’s biggest aquarium—but dig a little deeper and you’ll discover an enchanting patchwork of history-rich neighborhoods with an eye on the future. Before we steer you toward your ideal itinerary, we’d like to learn more about you.
on the green The courtyard at Empire State South calls for kicking back.
ARE YOU A FOODIE page 80 caption Nulparum aspictur asitatem sum dello earitet, quid es ellesciae ditiam sim rempos et fugia dem.
OUTDOOR ADVENTURER page 82 MUSIC FAN page 84 HISTORY BUFF page 86 april 2015 southwest 79
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Atlanta FOODIES Three of Atlanta’s finest homegrown beers
SweetWater 420 This beloved pale ale pairs with live music, comedy shows, and an artists’ market at the annual SweetWater 420 Fest, happening April 17–19. Hoplanta Sample Red Brick Brewing’s easy-drinking IPA while playing team trivia at the brewery on Thursday nights. Bourbon Barrel Drafty Kilt Monday Night Brewing’s Scotch ale took home gold at the 2014 Great American Beer Fest.
crowd pleaser Bringing friends? Bartaco serves cocktail carafes.
Eat well and learn to cook
ATL ANTA BOTANICAL GARDEN The Well-Seasoned Chef Series puts local culinary masters to work in an exquisite outdoor kitchen.
THE COOKING SCHOOL AT IRWIN STREET Many ingredients are sourced from an urban farm in the neighboring city of College Park.
MA CUISINE BY ADELINE A native of France, Adeline Borra now helps aspiring chefs perfect sauces, pastries, and pasta.
Pencil in a Patio Dinner
With temperate weather and more than 200 days of sunshine a year, eating alfresco is a treasured Atlanta pastime. Nosh on modern Southern fare from Top Chef judge Hugh Acheson—and play a round of bocce—in the courtyard at Empire State South. If fish tacos and margaritas are in order, head to Bartaco. And for an open-air outing with a stellar downtown view, hit the rooftop deck at Six Feet Under and order the Steamer, an aluminum tray overflowing with oysters, shrimp, crab legs, and mussels.
PHOTOGRAPHY COURTESY OF EMPIRE STATE SOUTH (PREVIOUS PAGE), JEFF HERR (BARTACO), ATLANTA BOTANICAL GARDEN, AND MA CUISINE BY ADELINE. PHOTOGRAPHY BY BARBARA DUDZINSKA/THINKSTOCK (HERBS)
KITCHEN AID
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Meet me at Atlanta’s happy place.
whole world of happiness at the World of Coca-Cola in Atlanta. Plan your visit at worldofcoca-cola.com. © 2015 The Coca-Cola Company. “THE WORLD OF COCA-COLA” and the Contour Bottle Design are registered trademarks of The Coca-Cola Company.
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Enjoy an ice-cold Coke in the air now and experience a
Atlanta OUTDOOR ADVENTURERS
run with it The BeltLine includes natural and paved paths.
Blaze an Urban Trail
In 1999 Ryan Gravel, a graduate student of architecture and city planning at Georgia Tech, dreamed up the BeltLine, a pedestrian-friendly loop that would enable people to circle the city without ever getting in a car. His vision has slowly unfurled, and now 11 of the planned 33 miles are open. Join Atlanta’s active set on the 2-mile Eastside Trail, where a path decorated by sculptures and murals replaces a retired rail line. When you need a break, park it at the Krog Street Market, a renovated 1920s warehouse brimming with gourmet food stalls.
The RitzCarlton Lodge, Reynolds Plantation Toast s’mores and watch the sun set over Lake Ocone, then cocoon in a lavish room. Callaway Gardens This allencompassing resort in rural Pine Mountain, Georgia, offers zip lines, a butterfly center, and hiking trails. Cedar House Inn & Yurts Spend the night in a Mongolianstyle domed tent tucked in the woods near Dahlonega, a viticulture hotspot.
OUT WARD BOUND The great outdoors isn’t far away
SILVER COMET TR AIL This flat, paved trail stretches 61.5 miles from Smyrna, Georgia, (13 miles northwest of Atlanta) to the Alabama state line.
CHAT TAHOOCHEE RIVER Book a trip through Shoot the Hooch to traverse this waterway by raft, canoe, kayak, standup paddleboard, or inner tube.
STONE MOUNTAIN A 1-mile ascent to the top of this granite behemoth delivers panoramic views of Atlanta and beyond: On a clear day, you can see for 60 miles.
KENNESAW MOUNTAIN This Civil War battleground now serves as an ideal spot for active sun seekers. A forested, mile-long hike leads to the 1,808-foot summit.
PHOTOGRAPHY COURTESY OF CHRISTOPHER T. MARTIN (BELTLINE), SILVER COMET TRAIL, SHOOT THE HOOCH, STONE MOUNTAIN, AND KENNESAW MOUNTAIN
Weekend getaways worth the trip
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Atlanta MUSIC FANS walls of fame The Fox draws architectural inspiration from ancient temples.
HEAR THAT? Find live music where you least expect it
GEORGIA AQUARIUM Local DJs and singer/ songwriters provide the soundtrack to the adults-only Sips Under the Sea program, held several times throughout the year.
Visit a Legendary Venue
With an 86-year history and a performance roster that includes Elvis, Madonna, and the Rolling Stones, Atlanta’s iconic Fox Theatre is one of the country’s top spots to see a show. This year marks the 40th anniversary of the Save the Fox campaign, in which a band of dedicated citizens raised enough money to buy the theater (then in a state of disrepair), saving it from destruction and ensuring its preservation. Celebrate with Blue Man Group (April 7–12), Death Cab for Cutie (April 27), or the traveling Broadway show Pippin (May 5–10). Pack in the jams at these standout local music fests
VARIET Y PL AYHOUSE A World War II–era movie theater turned music hall, this intimate venue is a longtime fixture of Atlanta’s music scene.
Shaky Knees Music Festival (May 8–10) Trombone Shorty, The Avett Brothers, Ryan Adams, and others take over a park in the up-and-coming Old Fourth Ward. Atlanta Jazz Festival (May 22–24) One of the country’s largest free jazz festivals brings performers to three stages in Piedmont Park. A3C (October 7–11) Hip-hop idols and rising stars perform at more than 30 venues across the city.
PHOTOGRAPHY COURTESY OF GENE PHILLIPS (FOX THEATRE), CENTENNIAL OLYMPIC PARK, GEORGIA AQUARIUM, AND VARIETY PLAYHOUSE
CENTENNIAL OLYMPIC PARK Starting next month, the Music at Noon program on Tuesdays and Thursdays provides an ideal lunch break from downtown sightseeing.
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Your reasons for enjoying
Atlanta HISTORY BUFFS CONTINUING EDUCATION
WORLD OF COCA- COL A The world’s most famous beverage was created by an Atlanta pharmacist in 1886. Here, taste more than 100 other drinks created by the multinational company.
MARGARET MITCHELL HOUSE The Gone with the Wind author, an Atlanta native, penned her prizewinning tome inside an apartment in this Tudor Revival home.
WILLIAM BREMAN JEWISH HERITAGE MUSEUM Galleries honor Atlanta-area Holocaust survivors as well as Jewish innovators like Maurice Sendak, author of Where the Wild Things Are.
leader board Theheadline museum make sureboth the celebrates caption isand visrenowned ible onheroes. photo. unsung
Trace the life of MLK on “Sweet Auburn” Avenue Birth Home Born in 1929 at his grandparents’ home at 501 Auburn Ave., King lived here for the first 12 years of his life. Ebenezer Baptist Church The civil rights leader was baptized here as a child and later served as copastor with his father. The King Center The final resting place of King and his wife, Coretta, is also responsible for an ever-growing digital archive of documents related to King’s life.
JIMMY CARTER MUSEUM View objects from Carter’s presidential run and beyond, including the Grammy he won for his audiobook version of Our Endangered Values.
Study Civil Rights
One of the city’s best places to immerse yourself in history is also one of its newest. The Center for Civil and Human Rights, open since last summer, shines a light on the ongoing fight for liberty in America and the world. In one exhibit, interactive video portals introduce visitors to people across the globe who have been denied their basic rights. In another, you can eye artifacts on loan from Morehouse College’s Martin Luther King, Jr. Collection, including handwritten notes from the speech he delivered in Montgomery, Alabama, after the march from Selma.
PHOTOGRAPHY COURTESY OF THE CENTER FOR CIVIL AND HUMAN RIGHTS, WORLD OF COCA-COLA, ATLANTA HISTORY CENTER (MARGARET MITCHELL HOUSE), WILLIAM BREMAN JEWISH HERITAGE MUSEUM, AND JIMMY CARTER MUSEUM
Uncover more Atlanta history
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Your plane now comes with its own soundtrack. Now you can dance the ight away with Beats Music.* Enjoy access to thousands of songs from indie to hip-hop and everything in between. Choose from our favorite preselected playlists or utilize The Sentence for a customized experience. Get your groove on.
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DESTINATION TEXAS
TRAVEL PROMOTIONAL SERIES
Cruisers connect you to shopping, dining, and entertainment along The Woodlands Waterway.
DE
S T IN
AT ION
Texas
BY MELISSA FLANDREAU
Sure, bigger isn’t always better, but Texas makes a strong case for supersizing whenever possible. Featuring everything from mouthwatering barbecue and Gulf Coast seafood to high-fashion finds and historical sites, the state’s diverse cities mean you’re in store for more flavor, more flair, and—of course—more fun. We have the perfect picks to put you in a Lone Star State of mind. april 2015 southwest 89
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DESTINATION TEXAS
TRAVEL PROMOTIONAL SERIES
SAN ANTONIO SHOEMAKERS
No matter what kind of footwear you need—from dress styles to more casual options—San Antonio Shoemakers has the right fit. The familyowned company handcrafts shoes using genuine leather, and the extensive range of sizes and shoe forms ensures ultimate comfort. Although production remains in the U.S., SAS items are now available in more than 200 stores and retailers around the world. TITO’S HANDMADE VODKA
There’s plenty about Tito’s that’s worthy of a toast. Made from 100 percent yellow corn, the vodka is distilled six times to guarantee an incredible smoothness. It’s also made at Texas’ first legal distillery, which was opened by Tito Beveridge outside of Austin in 1997. Since then, the spirits have racked up numerous awards, including a double gold medal for best vodka at the 2001 San Francisco World Spirits Competition.
Southeast Texas
Nineteen museums within a 1.5-mile radius. Thirty-two miles of sunny beaches. A friendly community with thriving businesses. Do we have your attention yet? From Houston’s wealth of museums and Galveston’s beautiful coastline to The Woodlands’ charm, the cities of southeast Texas never fail to impress. Feel the sand between your toes along Galveston’s shoreline, 50 miles from Houston.
HOUSTON
You certainly won’t have a problem finding things to do in Houston. Texas’ largest city—and the fourth largest in the country—boasts powerhouse eats, art, shopping, and hotels. And with Galveston less than an hour away, you can easily escape for a relaxing day on the shores of the Gulf. SAVOR
For some of the best Tex-Mex in Houston, head to the Original Ninfa’s on Navigation Boulevard. Whether you stop by for brunch, lunch, or dinner, the handmade tamales and famous fajitas won’t disappoint. SIP
Take advantage of Galveston’s abundant scenic views and spend happy hour dockside at Fisherman’s Wharf. The menu features frozen classics (think daiquiris and piña coladas), as well as the wild typhoon margarita, which blends tequila, Presidente brandy, and sweet and sour mix. The restaurant is also
situated next to the Texas Seaport Museum, giving you a perfect postdrinks destination. Julep, a Houston hotspot run by standout bartender Alba Huerta, offers three of its namesake drinks, ranging from the classic mint julep to a spiced option with bonded apple brandy and Jamaican rum. The spirits list features an extensive collection of bourbon, brandy, and Scotch. SEE
Spend an afternoon exploring Galveston’s Strand Historic District, the city’s primary commercial area in the late 19th century. A fiveblock radius rife with Victorian architecture, The Strand is packed with unique shops and galleries. Venture to the district’s Saengerfest Park to show off some strategy on an oversized chess set. DO
Take a walk on the wild side with a trip to the Houston Zoo, home to more than 6,000 animals. Feed the giraffes, hear a wildlife speaker,
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WINE ENTHUSIAST RATINGS SCORE OUT OF 100 POINTS
PTS
2015
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DESTINATION TEXAS
TRAVEL PROMOTIONAL SERIES
SILVERCAR
Say goodbye to hassle and hello to Silvercar, the game-changing all-Audi car rental company that eliminates lines, counters, and upsells from the airport car rental experience. Best of all, every Silvercar is a fully equipped Audi A4 that comes with in-dash GPS, Wi-Fi, and Sirius radio. Currently operating in eight airports, the service is available to visitors of Dallas and Austin, starting at $59 per day.
SHENANDOAH
Shenandoah overflows with charm, character, and convenience. Located along I-45, this quiet town is an easy addition to your itinerary. Find a few things to bring home with you at the Portofino Shopping Center, or spend an afternoon on the water at Lake Conroe, less than 30 minutes away. At the end of any activity-packed day, Pie Town Café will have a slice of something sweet waiting. Then, head back to relax at the stylish Courtyard by Marriott Houston North/ Shenandoah.
Waterway Square offers spectacular fountains and fireworks.
or plan your trip around the grand opening of the zoo’s newest habitat, which seven western lowland gorillas will call home beginning Memorial Day weekend. In the Museum District, 19 fine arts institutions dot a 1.5-mile radius around the Mecom Fountain. Explore the Cockrell Butterfly Center at the Houston Museum of Natural Science, or stop to admire works by Rembrandt, Rodin, and other artists at the Museum of Fine Arts, Houston. RELAX
In addition to 266 guest rooms and suites, Houston’s Hotel Sorella CityCentre features 21 one- and two-bedroom residences available for extended stays. Bonus: Shopping options are just outside your door, and the on-site Radio Milano offers handcrafted cocktails and modern Italian cuisine. Set on 30 acres, the San Luis Resort Spa & Conference Center in Galveston is just steps from the beach. The oceanfront property offers stunning vistas, a full-service spa, swim-up pool bar, and VIP accommodations in the ultra-swank Club Ten guest rooms.
THE WOODLANDS
Located 30 miles north of Houston, The Woodlands has a wealth of things to offer Lone Star State visitors. This thriving master-planned community is home to more than 100,000 Texans, as well as booming businesses and robust arts and culinary scenes. SAVOR
Set to open this month within Hubbell & Hudson Bistro, Cureight is the latest endeavor from executive chef Austin Simmons. Have a seat at the Chef ’s Table and enjoy the tasting menu, which features innovative new American dishes prepared with European techniques. SIP
Swanky and stylish, the 1492 Lounge at Américas provides a superb wine selection and creative cocktail list to go with the restaurant’s novel Latin cuisine. Stick to a classic margarita or pair your small plate with the lively mangohabanero variety. SEE
Waterway Square, a mixed-used development at the center of The
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TRAVEL PROMOTIONAL SERIES
Woodlands, bustles with various businesses, stores, and lodging options. The water features—including fountains synced to music—add a layer of excitement to each visit. The 1-acre area serves as a great place to entertain kids or as a romantic backdrop for an evening out. DO
Take advantage of the typically temperate climate and explore the area’s outdoor offerings. Along with 100plus parks and 140 miles of hiking and biking paths, there are plenty of places to practice your golf swing. Hit the links on stunning courses designed by golf legends like Arnold Palmer and Jack Nicklaus. Ready to shop ’til you drop? The Woodlands Mall offers two floors of fantastic shops and restaurants, including a recently opened Nordstrom.
Nearby Market Street is another shopper’s paradise. The open-air luxury destination contains more than 75 restaurants and retailers, ranging from Trina Turk to Brooks Brothers. RELAX
The Woodlands Waterway Marriott Hotel & Convention Center is just steps from a multitude of entertainment and dining options. Eager for a fine arts-focused night? A sky bridge connects the luxe hotel to The Cynthia Woods Mitchell Pavilion, a picturesque outdoor amphitheater. Situated on 28,000 acres within the Texas Piney Woods, The Woodlands Resort & Conference Center offers two on-site golf courses, 21 outdoor tennis courts, and a 1,000-foot lazy river. Business-minded travelers will appreciate the easy airport access and proximity to downtown Houston.
FAR FROM ORDINARY. CLOSE TO PERFECT.
Welcome to The Woodlands. A masterfully planned community of shopping, dining, hospitality, entertainment, and most of all, living. We invite you to come experience your own picture perfect moments at VisitTheWoodlands.com.
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DESTINATION TEXAS
TRAVEL PROMOTIONAL SERIES
J.HILBURN CLOTHIERS
Quality clothing never goes out of style. That’s why J.Hilburn focuses on using the finest Italian fabric to create luxurious custom-fit apparel. From made-to-measure jackets to handcrafted trousers, the company’s network of 3,000 personal stylists ensures each piece suits the wearer. A new Dallas showroom gives customers the option to see readyto-wear pieces and elegant accessories, from bowties to cufflinks, in person.
SAN LUIS SPIRITS
Nestled in the heart of the state’s Hill Country, San Luis Spirits has put out small-batch products with Texas-size flavor since it opened in 2005. Products range from the awardwinning Dripping Springs Vodka to the company’s newest artisanal offering, Dripping Springs Gin. Founded by brothers Gary and Kevin Kelleher, the distillery is open for tours, which include samples and a souvenir tasting glass.
The Denton Arts & Jazz Festival rocks out every April.
North Texas Visiting the Dallas-Fort Worth Metroplex is a feast for your senses. Get your fill of delicious fare in Dallas, hit the music scene in Denton, and immerse yourself in the arts all over the area. One thing’s for sure: There’s plenty of culture packed into this lively region.
DALLAS
Whether you’re in search of epicurean eats or hoping to snag a few souvenirs, Big D has you covered. The state’s third largest city, with more than 1.2 million residents, Dallas boasts a flourishing cultural scene that’s a boon for art connoisseurs and music lovers alike. SAVOR
Barbecue isn’t hard to come by in Texas, but nobody does it quite like Smoke. Chef Tim Byres’ acclaimed menu is one highlight after another, from the mouthwatering coffee-cured brisket to the fingerlicking-good ribs. If you still have room after dinner, make your way to Emporium Pies. The small shop features
charming rustic decor, and the seasonal selections (past creations have included red velvet chess pie) might convince you that a second slice is in order. After you’ve eaten, explore the surrounding Bishop Arts District, home to more than 60 one-of-a-kind galleries, restaurants, and boutiques. SIP
Pair your caffeine fix with a pageturner at Serj Books. Opened on Halloween 2014, this trendy bookstore/coffee shop mixes carefully curated literature with handcrafted beverages. A joke of the day welcomes customers inside, and crayons are waiting at each paper-covered table in case you get the urge to doodle while you drink. SEE
Browse more 22,000 works at the Dallas Museum of Art. If you’re in town on the third Friday of the month, stop by for Late Night at the DMA, when the museum stays open until midnight and hosts special screenings and concerts.
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Packed with three days (April 24–26) of live music, the Denton Arts & Jazz Festival hits all the right notes. The festival, which attracts more than 225,000 visitors annually, takes place in Denton’s 32-acre Quakertown Park, located about 45 minutes north of Dallas. The 2,900 musicians are spread across seven stages, and this year’s event is headlined by Randy Brecker, Dr. John the Night Tripper, Brave Combo, and the University of North Texas’ One O’Clock Lab Band. While music plays, browse work by 175 artists, and take advantage of one of the seven food courts.
Small TOWN. Big CITY.
IT’S POSSIBLE TO HAVE THE BEST OF BOTH WORLDS WHEN YOU STAY IN SHENANDOAH, TEXAS. The City of Shenandoah has everything you need- hotels, restaurants and shopping- and anything else you want is just minutes away in The Woodlands. Come visit us where you’ll experience big city accessibility with a small town feel.
RELAX
There’s something for every guest staying at The Joule. Art lovers will have a picture-perfect time browsing the impressive Joule Gallery, while fashionistas can take part in some retail therapy at Traffic LA, an on-site boutique.
Central Texas
VisitShenandoahtx.com | 281.292.5953
Let the good times roll!
Welcome to picturesque Hill Country. As you delve into the history and adventure promised by Austin and San Antonio, remember to soak up the natural beauty of the surrounding terrain waiting deep in the heart of Texas.
LAB BAND E O’CLOC0KPM – JAZZ STAGE 7:0 THE UNT LON 24, 2015 –
RI FRIDAY, AP
RANDY BRECKER
FRIDAY, APRIL 24, 2015
– 9:00 PM – JAZZ STAG
E
SAVOR
Don’t miss your chance to chow down on delicious donuts from Gourdough’s in Austin. The menu may be filled with funny names, but each treat packs some serious flavor. Try the Flying Pig, featuring maple-syrup icing and bacon, or the Funky Monkey, a cream cheese and grilled-banana affair. SIP
Just a quick jaunt from downtown Austin in scenic Dripping Springs,
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DR. JOHN & THE NITE TRIPPERS
• 7 STAGES • FINE ARTS • CRAFTS • ART TENT • FOOD • GAMES TAKE THE A-TRAIN! An easy 3-block walk to the park!
No Coolers or Dogs!
A Litter-Free & Recycling Event!
SATURDAY, APRIL 25,
2015 – 9:00 PM JAZZ STAGE
• FUN FOR THE ENTIRE FAMILY!
BRAVE COMBO
SUNDAY, APRIL 26, 2015 JAZZ STAGE
– 7:00 PM
APRIL 24, 25 & 26
Friday 5-11p.m. • Saturday 10 a.m. - 11 p.m. • Sunday 11 a.m. - 9 p.m. Quakertown Park • 321 E. McKinney • 2 blocks NE of the Courthouse Square
Denton Festival Foundation P.O. Box 2104 Denton, Texas 76202 940-565-0931 • 1-940-566-7007 fax www.dentonjazzfest.com
Denton Convention and Visitor Bureau Accommodations: 1-888-381-1818 www.discoverdenton.com
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Big-City Amenities,
Small-Town Hospitality...
Deep Eddy Vodka manufactures smooth, column-distilled products made with premium ingredients. Stop by the 3,000-square-foot distillery to see how the company creates flavors ranging from Cranberry to Sweet Tea. Tours and tastings are available to the general public Friday through Sunday, or by appointment. Cheers! SEE
History buffs, don’t leave San Antonio without a trip to the Alamo. Take in carefully preserved artifacts and documents, and then stroll through the Alamo Gardens. After visiting the iconic mission, it’ll be easy to pass the rest of the day exploring the shops, restaurants, and scenery at the nearby River Walk.
We’ve Got It. (800) 624-6435 | WWW.VISITMIDLANDTEXAS.COM W h at Sa M h O U S tO N r e a l ly Sa i d
DO
Tune into Austin’s legendary live music scene and pick out a performance to see. There are more than 250 venues to choose from, including Austin City Limits Live at The Moody Theater. You can also pair your listening experience with another Austin institution: brisket. Just head to Stubb’s Bar-B-Q. RELAX
— Sam Houston
Had Sam Houston and Gen. Santa Anna sat at a Boudro’s riverside table to share a Blackened Prime Rib and a nice Cabernet Sauvignon, things may have turned out more amicably. So, if you want to write some Texas history for yourself, join us for lunch or dinner. Frommers says “Everybody loves this old standby on the River Walk.” Join us riverside, inside or (with reservations) on a barge dinner cruise. a t e XaS B i S t r O
on the
riVer WalK
2 1 0 . 2 2 4 . 8 4 8 4 / 4 2 1 e. c o m m e r c e / s a n a n t o n i o / b o u d r o s . c o m
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Surround yourself with old-world sophistication at San Antonio’s Hotel Valencia Riverwalk. The luxurious rooms feature gorgeous city views, while the hotel’s River Walk location makes planning activities a breeze. Feeling nostalgic? Check into Lone Star Court, a boutique Austin hotel that blends throwback Americana charm with modern convenience. The 123 retro-inspired rooms are outfitted with Smeg refrigerators, barn-style bathroom doors, and cage lighting. Guests can jam to the live music at the hotel’s bar, then relax by one of the outdoor fire pits.
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West Texas Looking for a reason to visit West Texas? We’ve got plenty. From beautiful scenery to unbeatable Tex-Mex, this vibrant region is full of hidden treasures. Explore the mountains in El Paso, watch a game in Midland, or spend a day in Lubbock’s revitalized downtown—whatever adventure you pick, you’re guaranteed a great time. SAVOR
A Midland institution since 1958, Luigi’s Italian Restaurant serves delicious cuisine in an inviting atmosphere complete with red-and-white checkered tablecloths. Choose from a variety of Italian classics, ranging from pizza to lasagna. Your taste buds—and your pocketbook—will thank you. Satisfy your craving for Mexican food at Chico’s Tacos, considered by many to be an El Paso rite of passage.
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DO
Featured on Food Network’s The Best Thing I Ever Ate, the restaurant is known for its delicious rolled tacos. SIP
At The Blue Door, an impressive selection of wine and beer is complimented by handcrafted cocktails like the Salted Ruby—a mix of Tanqueray 10, St. Germain, and ruby red grapefruit. The pet-friendly patio at this Midland hotspot is ideal for enjoying the Texas weather, especially if Fido came along for the trip. SEE
If you’re in search of some throwback fun, catch a double feature at Lubbock’s Stars & Stripes Drive-In Theatre. Open year-round, the theater is a memorable way to see a flick—you can even grab snacks from the retro 50’s Cafe.
Football may be king in Texas, but America’s pastime still holds an important place in Midland. From April to early September, the Midland RockHounds, the Double-A affiliate of the Oakland Athletics, hit the field at Security Bank Ballpark. Catch a game for an outing that’s sure to be a home run with the whole family. Take a trip back to 1950s Midland with a visit to the George W. Bush Childhood Home. Carefully restored, the house encapsulates life as it was in the Texas town more than 60 years ago and sheds light on the former president and his influential family.
DESTINATION TEXAS
TRAVEL PROMOTIONAL SERIES
RELAX
Just 15 minutes from the airport and within walking distance of many of the city’s museums, DoubleTree by Hilton El Paso Downtown combines convenience with culture. Along with 200 chic rooms, the hotel is home to a rooftop pool and the urban Fire Bar.
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A symbolic outdoor memorial offers a place of reflection, while honoring victims, survivors, and rescuers.
BY BEN MARSHALL
On the south side of the Oklahoma City National Memorial & Museum, just above the tree line, a brand-new, 40-foot bay window overlooks a sprawling outdoor memorial. The Survivor Tree, an American elm that endured the tragic events of April 19, 1995, stands as a symbol of resilience; the grassy field of empty chairs, as rows of remembrance. And rising above it all is the ever-changing skyline of a city that, in the face of unspeakable heartbreak, committed to its recovery and continues to reinvent itself. 98 southwest april 2015
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EXPERIENCE THE RENOVATED
MUSEUM In honor of the 20th Anniversary,
the Oklahoma City National Memorial & Museum completed a $10 million renovation that unveils hundreds of artifacts, 35 new interactive stations, and never-before-seen key pieces of evidence. The newly-enhanced Museum is a life-changing pilgrimage through loss, resilience, and the ultimate renewal of a city and its people, following the April 19, 1995 Oklahoma City bombing. Visit the Oklahoma City National Memorial & Museum and experience the journey first-hand.
OklahomaCityNationalMemorial.org
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20 YEARS OF PROGRESS
Two decades have passed since Oklahoma City’s darkest hour.
Renovations have pumped new life into Bricktown, a former warehouse district.
Ask anyone who was around then, and they’ll share the same headshaking sentiment: It’s hard to believe it’s been 20 years. But in that time, the people of Oklahoma City have refused to let the tragedy define them. Through a series of public and private investments, they’re revitalizing their once destitute downtown. And by pledging to honor the victims of the Alfred P. Murrah Federal Building bombing, they’re educating a new generation and sharing the remarkable stories of hope that changed their city forever.
REVITALIZATION In December 1993, nearly 16 months before the tragedy, Oklahoma City passed a temporary sales tax to fund an ambitious redevelopment program known as Metropolitan Area Projects, or MAPS. The $365 million initiative included renovations to the convention center, music hall, and fairgrounds; construction of a ballpark, arena, canal, and library; and development of a trolley system. After the events of April 19, 1995, there were two schools of thought. “One was we needed to back off this MAPS deal and focus on the recovery efforts,” says Mike Carrier, president of the Oklahoma City Convention and Visitors Bureau. “The second was that we could recover and rebuild, and we could move this city forward with MAPS all at the same time.” The latter won out. In 1998, after years of planning and construction, the first project under MAPS was completed: a 12,000-seat ballpark in the heart of the Bricktown district that’s now home to the Oklahoma City Dodgers, the Triple-A affiliate of the Los
Angeles Dodgers. When the park opened, there was a collective “ahha” moment, Carrier says. “Concern was mounting because people weren’t seeing a lot of activity initially, but that’s the nature of these types of publicly funded projects,” he says. “When that beautiful ballpark opened, though, everybody thought it was phenomenal. It really set in motion the rest of the major projects over the next several years.” Those projects included the construction of a riverfront and a series of locks and dams along a 7-mile stretch of the North Canadian River. Once nothing more than an eyesore running through the city, this section of the waterway— renamed the Oklahoma River—is now a mecca for competitive water sports and family recreation. The
Boathouse District along the river is the official U.S. Olympic and Paralympic training site for rowing, canoeing, and kayaking, and it hosts a number of elite regattas annually. Not an Olympic-caliber athlete? The district also offers dragon boating, paddleboarding, zip-lining, and more. The Chesapeake Energy Arena (known as the Ford Center when it was completed in 2002) has been home to the NBA’s Thunder since 2008, and fans have embraced their team from virtually the opening tip: In its second season, the Thunder sold out of season tickets and ranked 12th out of 30 teams in total attendance despite playing in one of the league’s smallest markets. With each successive project, Carrier says, the dominoes started to fall. “Suddenly, downtown began
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visit us at www.VisitOKC.com
Twenty years ago, this American city was forever changed. Come visit our city and the Oklahoma City National Memorial & Museum to learn of our recovery, our resilience and our renaissance.
Greater Oklahoma City Chamber and Oklahoma City Convention and Visitors Bureau 123 Park Avenue, Oklahoma City, OK 73102 | 405-297-8900
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SPECIAL SECTION
20 YEARS OF PROGRESS
to have life after 5 o’clock, and that spurred interest in living there.” In fact, recent census data shows that Oklahoma City is one of the most popular areas in the country for millennials to call home. Private development dollars also started to flow—to the tune of about $5 billion—in the form of retail, restaurants, and residential projects, Carrier says. Corporate headquarters began popping up in downtown. The $750 million Devon Energy high-rise building—an anchor in the city’s skyline—was completed in 2012, as was the $100 million renovation of SandRidge Energy’s campus. Bricktown, the former warehouse and distribution district that decades of decline had left all but vacant, is now positioned as the premier entertainment district in the city thanks to the new ballpark, a tree-lined canal filled with water taxis, and more than 45 bars, restaurants, retail outlets, galleries, and museums.
OKC is one of the most popular areas in the country for millennials to call home. “The city’s attitude from the beginning was ‘We’re going to make Oklahoma City a better place to live, work, and play,’” Carrier says. “Tourism was a byproduct of that. When Bricktown and other areas began to flourish, suddenly there was a reason for people to come to here. As a result of the improvements over the past 20 years, we now have a very diverse and prosperous tourism industry.”
New touchscreen exhibits at the museum let visitors of all ages trace the evidence.
REMEMBRANCE One of the city’s main draws is the Oklahoma City National Memorial & Museum. Occupying part of the former Journal Record Building, the museum sits adjacent to the 3.3-acre outdoor memorial where the Murrah Building once stood. In addition to marking the 20th anniversary, 2015 brings with it the completion of a yearlong, $10 million renovation project at the museum that unveils never-beforeseen evidence, interactive exhibits, and facility upgrades—including the stunning glass overlook. “We’re very excited to have basically opened a new museum,” says executive director Kari Watkins. “The story is the same, but how we tell it is vastly different.” The story has always been told by way of panels, artifacts, and videos. But new interactive features throughout the museum give guests—particularly young ones—a chance to dive deeper into the
investigation, follow the trail of evidence, and most importantly learn about the city’s response. Making an event from two decades ago meaningful to today’s audience was a primary focus for those who undertook the renovation. New technology features like a mobile app, 55-inch touch screens, and an exhibit called the Responsibility Theater provide a more hands-on experience and create opportunities for young people to think critically about certain issues—perhaps in ways they’ve never been pushed before. “We’ve made the site relevant for people who don’t know the story, and those who are familiar with it are able to engage in it again because of all the new evidentiary material that wasn’t here two years ago,” Watkins says. “We’re very pleased with the progress the museum has made. We’re teaching a new generation, which is key. If we don’t tell them, the story will be lost.”
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The Ambassador Hotel in Midtown is a perfect blend of modern and traditional.
20 YEARS OF PROGRESS
PLAN YOUR TRIP Visiting OKC soon? Here are some itinerary essentials to help you make the most of your trip to the Sooner State capital. GET THERE: Will Rogers World Airport (OKC)
GIVING BACK Among the lasting memories from that day was the touching response. “Out of tragedy came courage, and we’re trying to educate people about what visiting rescue workers and journalists called the ‘Oklahoma Standard’: A community-wide display of spontaneous help and generosity in the aftermath of the bombing,” Watkins says. To commemorate the 20th anniversary, Oklahomans are asked to recommit to the Oklahoma Standard this month by performing one act of service, honor, and kindness in a spirit of giving that has spread well beyond the boundaries of Oklahoma City. Corporations like Ambassador Hotel Collection, which has one property in Tulsa (Ambassador Hotel Tulsa) and two in OKC (Colcord Hotel and Ambassador Hotel Oklahoma City), are participating in
the initiative. The luxury boutique hotel group is giving its employees up to four hours of paid time off in order to complete an act of service. Jennifer Burgess, corporate director of e-commerce and marketing, says all associates have been educated about the program, and the hotel group plans to share its employees’ experiences via social media and internal communications throughout the month. About an hour to the northeast, in Stillwater, Oklahoma, the OSU Foundation just completed the most successful fundraising campaign in state history, called Branding Success. The seven-year, more than $1 billion endeavor will provide funds for scholarships, endowed professorships, advanced facilities, and innovative academic programs—a generous display of giving back while looking forward.
SAVOR: Sophisticated down-home favorites, like chicken and waffles, score big praise at KD’s Southern Cuisine in Bricktown. For fancier fare, check out the Baller Menu. SEE: The country’s premier collection of Western art and cultural and historical artifacts is showcased at the National Cowboy & Western Heritage Museum. DO: Choose a race, check out the activities, cheer on runners, or volunteer at the Oklahoma City Memorial Marathon, April 26. (See page 110.) For more information on things to do in the heart of the city, visit downtownokc.com.
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Order your free 2015 Travel & Outdoor Guides today at
TravelOK.com! Travel
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20 YEARS OF PROGRESS
The Boathouse District attracts outdoor enthusiasts and Olympic hopefuls alike.
“Everywhere you go in the city, new things are happening. There’s new energy and new life coming back to downtown every day, and people will continue to see growth.” THE FUTURE Oklahoma City continues to reinvent itself. Tax collections are underway as part of another MAPS initiative: MAPS 3. This latest program funds eight projects and will raise an estimated $777 million through December 2017. Construction has already begun on a number of these upgrades. A new cross-town boulevard is in the works, as well as a 40-acre downtown park and more residential developments. Carrier says the
city has already started developing a state-of-the-art whitewater rafting and kayaking center in the Boathouse District, and it will begin installing a modern streetcar system later this year. “Everywhere you go in the city, new things are happening,” Carrier says. “There’s new energy and new life coming back to downtown every day, and people will continue to see growth in our downtown area. It’s a special time to visit.”
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Just like the rest of the state, OKLAHOMA STATE UNIVERSITY has experienced many positive changes in recent years. Branding Success: The Campaign for OSU recently ended with more than $1.2 billion in gifts and pledges, and the transformational support is already having a significant impact on all five campuses in the statewide system. Thousands of new scholarships have been created for OSU students, facilities have been upgraded with several others planned, and new teaching positions have been created to attract the very best faculty. Learn more at OKSTATE.EDU.
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Finally, an e-mail worth reading. Click ’n SaveŽ e-mails deliver the best fares directly to your inbox so the only thing you have to worry about is deciding where you want your next adventure to be. Start your adventure now at southwest.com/email or by texting your e-mail address to 83793.
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Agenda
SET YOUR SIGHTS ON
New Orleans › San Diego Oklahoma City › Denver Atlanta › Newport, RI New York City › Grand Rapids, MI › Monterey, CA Corning, NY › Wichita, KS Boothbay Harbor, ME Henderson, KY Washington, D.C.
MAY 20–23
/
NEW ORLEANS
PHOTOGRAPHY BY CHRIS GRANGER
Enjoy Fine Wine
Where to Go Next
Need a reason to get away in April, May, or June? Find it here.
The Big Easy pairs legendary culinary talent with globally sourced vino for the New Orleans Wine & Food Experience. Treat your taste buds to one of the grand tastings, watch a pastry-chef showdown hosted by macaron maven Tariq Hanna (of Sucre fame), or attend a seminar to learn what’s new in food and wine. Other palatepleasing events range from Vinola!, an intimate wine tasting, to the Royal Street Stroll, a French Quarter block party where festivalgoers can enjoy alfresco sipping and shopping. And be sure to check the website this month as organizers announce the chefs and vintners participating in the wine dinner series. nowfe.com april 2015 southwest 109
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APRIL 10 & 24 SAN DIEGO
Attend a Stadium Social Tailgating is for rookies: The best way to warm up for a Padres baseball game is attending a Party in the Park, presented this season at Petco Park by Southwest Airlines. Taking place before Friday-night home games, the festivities make the most of the stadium’s Park at the Park, the expansive, openair lawn seating area behind the
outfield. Mingle with other fans, meet the Pad Squad and the team mascot, and jam along to live music or DJ-spun tunes. This month, start the season strong with the Opening Series party on April 10 before the Padres’ first home game, against the San Francisco Giants. Or join the home-team happy hour on April 24 at Beerfest, where suds from national and local breweries are available for tasting. padres.com
The CenTeR FoR RegeneRaTIve MeDICIne a non-sURgICaL TeChnIqUe To FIghT agaInsT aRThRITIs anD spoRTs InjURIes
The Knee Diaries: SJ is a 60-year-old male with the chief complaint of knee pain who visited The Center for Regenerative Medicine over a year ago. He was diagnosed with bone-on-bone osteoarthritis of the left knee, causing much pain and discomfort; at that point he was told only a total knee replacement could help him. He is otherwise healthy. On exam he had point tenderness to the medial side of the left knee (medical lingo: inner side). An X-ray showed severe arthritis of the knee (X-ray on the left). Patient started receiving treatments at The Center for Regenerative Medicine. Today he is feeling better (X-ray on the right). This is how it works: The physician introduces Cell Therapy into damaged, arthritic cells by means of a precise injection. This process is followed by several other modalities, including Collateral Artery Flow Exercises (C.A.F.E.), in order to accelerate the process. Depending on tissue damage, severity of the condition and the size of the joint that needs to be injected, people usually need a series of 1 to 6 treatments to improve. There is usually no downtime, and people can go back to their usual activities or work immediately. The treatments can help most musculoskeletal problems such as low back pain, neck pain, knee pain, shoulder pain, whiplash, sciatica, tendinitis, sprain, strains, torn ligaments and cartilage damage. Located in Miami, Florida, The Center for Regenerative Medicine includes a team of professionals that are dedicated to improve your quality of life, paving the way to enhance the science of non-surgical orthopedic medicine. World champions, sports legends, professional and amateur athletes, dancers, and people with just plain pain and arthritis go to The Center for Regenerative Medicine for nonsurgical orthopedic care. Using the facility to improve their condition, thousands of successful cases have been treated over the past nine years.
For more information and to read more on “The Knee Diaries”, please visit www.arthritisusa.net or call (305) 866-8384, International: (305) 866-6995.
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APRIL 24–26 OKLAHOMA CITY
Go the Distance
Since 2001, the Oklahoma City Memorial Marathon has offered a way for runners to honor those who lost their lives in the 1995 Alfred P. Murrah Federal Building bombing. The Run to Remember is the largest fundraiser for the Oklahoma City National Memorial & Museum, which is also the starting and ending point for the race. This Boston Marathon qualifier winds through neighborhoods including Bricktown, Crown Heights, and Nichols Hills. Along the single-loop course, participants pass 168 banners bearing the names of those killed in the tragedy. Organizers offer plenty of running options: You can tackle the full or half on your own, join a five-person team for the relay marathon, or opt for the noncompetitive memorial 5K. Before the race, peruse the gear booths or attend a training seminar at the two-day health and fitness expo. Not in marathon form? Stake out a post near the finish line and cheer the racers down the home stretch. okcmarathon.com MAY 1–31 WASHINGTON, D.C.
Take a Global Tour Channel your inner wayfarer and surpass Around the World in 80 Days’ Phileas Fogg’s breakneck pace by attending the eighth annual Passport DC. Focusing on the thriving international diplomatic community in our nation’s capital, the monthlong event pulls back the veil on 70 global embassies as well as dozens of D.C.’s finest cultural institutions for a continental campaign that requires no visa, fare, or cachet. Expect opportunities to explore food, art, fashion, live music, and more from nations as far-flung as Bangladesh, Denmark, Latvia, and Venezuela. Passport provides aficionados of culture, history,
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politics, and geography with a rare opportunity to engage their senses. Join one of the tours on May 2 or attend an open house on May 9 to discover what’s behind embassy doors. Other highlights include the National Asian Heritage Festival, a street fair filling Pennsylvania Avenue between Third and Sixth Avenues with live cultural performances, and the Embassy Chef Challenge Gala, a fierce competition between private chefs who feed our world’s leaders. culturaltourismdc.org MAY 16 NEW YORK CITY
Move like Jagger If you long to cut footloose, head to NYC for the ninth annual Dance Parade and Festival. A showcase of choreographic styles, this multicultural, rhythminfused, magical display of human movement reflects The Big Apple’s storied love affair with dance. Here’s your chance to learn about and appreciate genres ranging from ballet to hip-hop and roller disco to samba. More than 10,000 hoofers will launch this year’s parade—dubbed “Live Free & Dance!”—by boogieing from 21st & Broadway to Tompkins Square Park in anticipation of the evening’s four-hour DanceFest
dance dance revolution Take a turn at New York City’s Dance Parade and Festival.
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program, where performances, workshops, social dancing, and other high-stepping spectacles from around the world will put some gambol in your gait. Beware: The festivities are patrolled by the New York Dance Police, a coterie of uniformed, volunteer authorities who are licensed to “ticket” spectators refusing to bust a move—so limber up and prepare to prance. (But don’t worry if you have two left feet:
Tickets can be redeemed at area dance studios for free or discounted lessons.) danceparade.org MAY 16–JANUARY 2016 GRAND RAPIDS, MICHIGAN
Explore Ancient Egypt Here’s what we know about King Tut, thanks to comedian Steve Martin, who sold more than 1 million copies of his 1978 ode to the boy pharaoh: Dancin’ by the Nile, the ladies love his style. Rockin’
There are places you see. And then there are places
With miles of white sand beaches and tons of activities, Panama City Beach isn’t just what everyone wants in a destination … it’s a whole lot more. visitpanamacitybeach.com 800.PCBEACH (722.3224)
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for a mile, he ate a crocodile. He gave his life for tourism. If there’s more to the story, we’re certain it can be found in the eye-popping, immersive, interactive Discovery of King Tut exhibition at the Grand Rapids Public Museum. Produced by Premier Exhibitions (the progressive team behind the groundbreaking Titanic: The Artifact Exhibition and Bodies: The Exhibition) Discovery recreates the awe and marvel of archaeologist Howard Carter’s historic 1922 finding of Tutankhamun’s almost perfectly preserved tomb. Explore the richly-detailed replica of the excavation site, which contains more than 1,000 pieces handcrafted by Egyptian artisans. It’s your opportunity to indulge your inner Indiana Jones. grpm.org
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MAY 21–24 CORNING, NEW YORK
Gawk at Glassmakers “You use a glass mirror to see your face,” wrote legendary author George Bernard Shaw. “You use works of art to see your soul.” In the quaint, riverside haven of Corning, New York—where the virtually indestructible CorningWare kitchen items have been manufactured for nearly 150 years—GlassFest celebrates more than 35 centuries of soul-revealing glass artistry and other fine arts. Kicking off with the Corning Museum of Glass 2300-Degree party (its name refers to the temperature at which glass can be reshaped and molded), the red-hot extravaganza offers up an 8K footrace through Corning’s tree-lined Gaffer District, live music, wine and beer tasting, dining, shopping, and tours of the museum, which houses more than 45,000 unique pieces. Make time for one of the mesmerizing live shows in which talented glassblowers wow guests with their scorching, shape-shifting wizardry. glassfest.org
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Peruse the handcrafted wares of dozens of artists and vendors, nosh on some tasty local eats, and enjoy the atmosphere that Roots Festival organizers refer to as a movement for positive change. californiaroots festival.com MAY 23–25 DENVER
Geek Out full house California Roots draws crowds to Monterey. MAY 22–24 MONTEREY, CALIFORNIA
Jam on, ’Mon
Corralling more than three-dozen purveyors of reggae-rock, the sixth annual California Roots Music and Arts Festival takes over the historic Monterey County Fairgrounds for a foot-stomping, pulsating, three-day celebration of the lived experience of ordinary men and women. G. Love
& Special Sauce, the John Butler Trio, Michael Franti & Spearhead, rap progenitors Cypress Hill, and Grammy-nominated reggae maestro SOJA all serve up their unique mixes of front-porch folk and cotton-field blues, with a dollop of country, a wisp of gospel, and a jagged bow of hip-hop, creating an authentic people’s music, anchored in strife, aspiration, and social progress.
Comic book conventions are “nerd Christmas,” according to stand-up comedian and self-proclaimed King of the Nerds Chris Hardwick. But as the once decidedly alternative medium continues its march toward the mainstream, average Joes and Janes are finding a lot more pros than, uh, cons at flagship events like Denver Comic Con. The Mile High City’s Convention Center is transformed into a high tower of all things geeky for this powerhouse assemblage of more than 96,000 fans, many of them costume-clad. Enjoy star-studded panels (guests include The Princess Bride’s Cary
AZTEC FOR PUSHING THE LIFE BOUNDARIES THOM McELROY ‘85 Co-founder of Volcom Inc. Follow Thomʼs journey from pursuing his graphic arts passion at SDSU to co-founding lifestyle brand Volcom, Inc. Thom is one of more than 320,000 Aztecs changing the world. Learn more at sdsu.edu/aztecforlife
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Elwes, Star Trek’s Nichelle Nichols, and Back to the Future’s Christopher Lloyd, for starters), hundreds of exhibitors, myriad meet and greets with notable artists and authors, an independent film festival, and other special events. DCC also promotes youth literacy, presenting more than 350 hours of innovative, celebrityanchored educational opportunities as an offshoot of the organizers’ Pop Culture Classroom program, which promotes storytelling through comics. Looking for love? See if sparks fly at the Sci-Fi Speed Dating event. Don’t be shy; just tie on your cape, and soar on over to The Centennial State. denvercomic con.com MAY 29–JUNE 6 WICHITA, KANSAS
Revel on the Banks Assuming Dorothy Gale could have used those ruby slippers to travel anywhere in the world, the nineday Riverfest makes it abundantly clear why she chose The Sunflower
State over Oz. The largest community event in the state attracts nearly 400,000 guests with its mandate of partying, playing, and applauding all things Wichita. The family-friendly Riverfest serves up a thrilling slate of activities including hot-air balloon rides, a series of feverish footraces, and jubilant parades, plus mouthwatering fair food and galvanizing live music, all presented adjacent to the Arkansas River in downtown. Widely ranked one of the world’s best outdoor festivals, Riverfest cranks its amps to 11: This year’s musical lineup includes Flogging Molly, the Village People, Easton Corbin, the 44’s, Riders in the Sky, the Monophonics, the Devil Makes Three, Charles Bradley & His Extraordinaires, and Rose’s Pawn Shop. wichitariverfest.com JUNE 13–20 HENDERSON, KENTUCKY
Pig Out on the Blues A unique and profound American art form, the blues makes “the
sound of a sinner on revival day,” according to late composer/musician W.C. Handy, who’s widely considered the father of the genre. This Father’s Day weekend, Handy’s longtime Kentucky home of Henderson will set the mood with its weeklong W.C. Handy Blues & Barbecue Festival. One of the largest free music festivals in the nation, Handy Blues sets up camp in the lovely Audubon Mill Park, on the banks of the Ohio River. Local vendors dish up mountains of savory slowcooked pork, zesty chicken and ribs, life-changing red beans and rice, and other good eats—though most of the gathering’s guests are there to hear timeless tunes about “rich people trying to keep money, poor people trying to get it, and everyone having trouble with their husband or wife,” as Buddy Guy once defined the blues. This year’s full lineup was not available at press time (Ronnie Baker Brooks, Chubby Carrier and the Bayou Swamp Band, and Victor Wainwright and WildRoots are all
Building a successful business in childcare. Building a better life and a better community. Before owning a Kiddie Academy franchise, Katie and Larry Moore were up-and-coming business professionals. Katie brings more than 10 years of experience working for a large payroll corporation while Larry remains a prominent player at the Chicago Board of Trade. As the parents of two children, they struggled to find a satisfactory
daycare in the area. It was during their search that they decided to embark on a lifelong dream of owning a business. The Moores fell in love with Kiddie Academy, as they believe the franchise possesses all of the qualities they were looking for: caring teachers, a fun atmosphere and a strong curriculum. The Moores revel in their new found sense of purpose in owning a Kiddie Academy franchise. Their children have also seen the perks of their parent’s new business. They’re making lots of new friends and learning essential life skills, all while under the care of their parents! Knowing their children and community are receiving the best education and child care possible has proved to be the biggest benefit of them all.
Kiddie Academy of Bolingbrook Classroom
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Katie and Larry Moore Kiddie Academy of Bolingbrook, Illinois
The Moores are so happy with their academy in Bolingbrook, Illinois that they recently signed an agreement to open a second. Learn about Kiddie Academy at www.FranchiseKA.com or by calling 410-777-5352.
With Kiddie AcAdemy, youR dRe Am S c AN Be ReALi Zed.
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slated to play), but Handy Blues has a history of harmoniously balancing big names with up-andcoming artists. handyblues.org JUNE 19–21 NEWPORT, RHODE ISLAND
Stop to Smell the Roses Rosecliff, a majestic fin de siècle Gilded Age mansion complete with breathtaking ocean vistas and terraced gardens, plays host to the Newport Flower Show Show, celebrating this year’s theme of “American Beauty—Timeless Style.” A 6.5-acre National Landmark, Rosecliff is the birthplace of the American Beauty Rose, widely considered the most iconic of all fragrant, woody perennials. This annual event includes keynote addresses by award-winning designer and gardening expert P. Allen Smith, gardener and historian Peter Hatch, and internationally recognized floral designer Jane Godshalk. Guests are invited to saunter and sniff their way through unforgettable garden displays, horticultural contests, photo exhibits, and more. Friday’s Opening Night Party features cocktails, live music, dancing, and a seaside supper, while Sunday morning serves up a champagne and jazz brunch. Every rose may have its thorns (as metal chart-toppers Poison once sagely cautioned), but the Newport Flower Show is a perfect bouquet of beauty. newportflowershow.org JUNE 19–21 ATLANTA
Catch Pac-Man Fever Culture hounds and arcade rats seeking a rematch with Space Invaders and another shot at rescuing Pauline from that crazy gorilla should start practicing their joystick maneuvers for The Peach State’s Southern-Fried Gameroom Expo at the Atlanta Marriott Century Center. The stroll down memory lane rounds
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up more than 200 classic arcade, pinball, and console games for free play. In addition, players can attend zippy panels featuring gaming authorities and pundits, from Ben Heck (graphic artist and game designer) to Billy Mitchell (star of the documentary King of Kong: A Fistful of Quarters Quarters) and Pat Young, who holds the Guinness World Record for Longest Guitar Hero Marathon (72 hours and 17 minutes if you’re wondering). No doubt you’ll witness some slam-tilting in the pinball tournament, an official stop on the Professional and Amateur Pinball Association world championship circuit tour. This familyfriendly affair is a surefire way to level up! southernfriedgameroom expo.com JUNE 21–27 BOOTHBAY HARBOR, MAINE
Have a Boatload of Fun 800-257-9787 | www.BlephEx.com
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Honoring the majestic windjammer, the towering, square-sailed merchant ship that transported cargo across rough seas in America’s early years, the 53rd annual Windjammer Days presents a full week of nautical wonders and madcap activities. Boothbay Harbor, located about 58 miles northeast of Portland, was long a pillar of America’s shipbuilding industry. On June 23, a fleet of authentic windjammers will approach the bay before entering harbor under full sail the following afternoon. If these high-seas adventures aren’t enough to float your boat, check out the golf tournament, lobster-eating contest, or cod fish races (a relay wherein each contestant must hastily haul two cod fish). Other activities include a pancake breakfast, waterfront concerts by local musicians, and a tug-of-war that stretches across the harbor channel. The festivities climax the evening of June 27 with the first annual lighted boat parade. windjammerdays.org
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Fun!
Take a Gander
If you’re down, try your hand at folding this origami goose. BY JOHN MONTROLL PHOTOGRAPHY BY ADAM VOORHES
John is the author of Dollar Bill Origami, Dollar Origami Treasures, and others. Download his Fun Dollar Origami app for iOS.
118 southwest april march2015 2015
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Fun! Squashfold
Step 1 Fold and unfold along the horizontal guide.
Step 5 Squash-fold as directed.
Step 2 Valley-fold along the dashed guide.
Step 6 Valley-fold top layer along the horizontal guide.
Squashfold
Step 3 Mountain-fold along the vertical guide.
Step 7 Squash-fold as directed.
Reversefold Step 4 Unfold top layer.
Step 8 Reverse-fold as directed.
Above the Fold
Here’s a list of the guides and definitions you’ll need to know for this origami lesson. Now get folding! FOLD DIRECTION Bend paper this way.
VALLEY-FOLD Make a crevice.
CRIMP-FOLD Fold paper over itself, like an accordian.
FOLD AND UNFOLD This sets a crease you’ll use later.
MOUNTAIN-FOLD Form a peak.
REVERSE-FOLD Fold so the indicated part is inverted. SQUASH-FOLD Push two corners together until “squashed.”
Step 9 Valley-fold along the dashed guides. CONTINUED ON PAGE 122
120 southwest april 2015
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We think a reward flight should be just that—a reward. So we don’t black out dates. Points don’t expire.* And our Rapid Rewards® program was named Best Award Seat Availability in the industry. So go ahead and take your seat. You deserve it. Join now by visiting southwest.com/enroll. Southwest Airlines® is the only U.S. airline with 100% reward seat availability, as reported in the Switchfly Reward Seat Availability Survey, May 8, 2014, at IdeaWorksCompany.com. Benefits apply to points transactions. *Points don’t expire as long as you have flight- or partner-earning activity every 24 months. All Rapid Rewards® rules and regulations apply. ©2014 Southwest Airlines Co.
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Fun!
Step 10 Valley-fold along the dashed guides.
Step 12 Mountain-fold along the horizontal guide.
Crimpfold
Step 11 Valley-fold along the dashed guides.
Step 13 Crimp-fold on front and back.
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Fun!
Reversefold
Step 14 Valley-fold top layer along the horizontal guide. Repeat on the back.
Step 16 Reverse-fold as directed. Repeat on the back.
Squashfold
Step 15 Squash-fold as directed. Repeat on the back.
Step 17 Valley-fold along the horizontal guide and repeat on the back. Rotate 180 degrees. CONTINUED ON PAGE 126
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See Spot fly. Your best friend is trying to tell you something. With Southwest Airlines® pet fares, you can bring your small dog or cat with you in the cabin on your next flight. Plus you’ll be enjoying one of the lowest pet fares in the industry. Call 1-800-I-FLY-SWA® to book or for more information, go to southwest.com/pets.
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Fun!
Crimpfold
Reversefold
Crimpfold Step 18 Reverse-fold to form neck. Crimp-fold to form feet.
Step 20 Crimp-fold to form beak. Open feet.
Reversefold Crimpfold
Step 19 Reverse-fold to form head. Crimp-fold to form tail.
Step 21 Did you fold it? Flaunt it! Share a photo of your goose using #SouthwestMag.
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Fun!
Blonde Bunch BY DOUG PETERSON 1
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Posh pleasure boat Othello antagonist Gung-ho feeling Detest Shrink’s opposite TV’s Deal ___ Deal Albums that sell over 1 million copies Texting command Peace of mind On the ball “You said it!” Part of LED 1987 Patrick Swayze/Jennifer Grey film Map showing more detail “Well, what have we here!” Knitter’s supply
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43 Cuts off 45 Baseball Hall of 46 48 52 54 55 56 58 62
Famer Ripken Momentous tales Beginning of Lent No gentleman On one’s guard Take a breather Tree in a Christmas song Movie snippet Fruit-based fountain treat
65 Layered haircut 66 “Like, no way!” 67 Fancy napkin
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68 MTV’s “T” 69 HMO members 70 Giant squid’s home
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action film star Jackie Much-anticipated night out Prefix for angle or athlete Tropical lizard Parts of shirts or sofas Clinton’s veep
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Meryl Streep musical) Abbr. on an invitation Aristocratic John who plays Sulu in the Star Trek films Dry as dust Costa ___ Overly inquisitive Post-workout feeling Unrefined Crystal-ball consulter Meaty pizza topping Expert in futures One-pot dinner Happy, Sleepy, and Bashful ___ a soul (nobody) Scrub in the tub Like most of Montana Hushed “Hey!” Coin from Chihuahua “Layla” singer Clapton Fictional reporter Lois Swedish furniture retailer Teller’s partner in magic Lousy ___-mo replay
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Fun!
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a south-of-theborder celebration? Leaves laughing Number for one Part of some cereal names Staff leader? Two-dimensional dog Soap opera matriarch? Yield to pressure Become set Cheetah, to Wonder Woman “Where ___?” Suffer pangs of remorse Have the same goals? Eye-catching aquarium swimmer Sushi bar choice Chick tenders Birdbrain who runs a martial arts studio?
49 Nuevo ___ 50 51 54 56 60 63 64 65 66 67 68
(Monterrey’s state) Slowpoke’s place Former Big Apple diamond Margin-of-error phrase ___ bar “Bye!” in Bismarck? “Shucks” Work order Face on a T-shirt, perhaps Proceeds wearily Little brother, at times Move like slime
Down
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material Sheet metal? Frozen princess Be green, in a way Write further Is acquitted Sesame Street regular Weaving course Opposite of a yes Miso ingredient Not up to snuff “Only Time” singer Extremely vivid, as a color Capital once called Christiania Green guru with distinctive syntax
24 Just squeeze by 26 Sent some 27 28 29 30 31 32 35 37 38 39
cybernotes American Buffalo playwright “You Must Love Me” musical Wrench type Portioned (out) Kind of acid Ailurophobe’s dread Encouraging word Embarrassment for a museum Retirement destinations? Hand-cream additive
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gift Spot for merging Stuff to crunch Onesie fastener Complain loudly Word used in proofs ___-Ball (arcade game) Spanish fashion designer Rabanne All-inclusive Reasonable Bucks and boars Typical Yo Gabba Gabba viewer
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Fun!
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an excuse Pats dry Brand with the slogan “Live young” Birthstone for a Halloween baby Jackie Robinson’s alma mater
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portraits? Natasha’s “No!” Nail polish layer Needle A whole lot Round Table titles Storybook villains
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program 2 Modern party notice 3 ___ Bruce of old Sherlock Holmes films 4 Key next to Q
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theme composer Danny Obstetrician’s calculation Legal rights org. Voting group Reached the bottom React to a dull lecture, perhaps Small type of ape “Of course!” Warm place to chill Sprawled lazily Part of DMV Father of Thor Major, e.g. Take a part Sesame Street character with a unibrow Crude person What hens do Pilot Napoli’s nation Lines in Western movies? Two-term prez Lavender blooms Popular theater name Lipstick mishap To the point “You know it!” Make cents Fluctuate wildly No Doubt singer Stefani Way off Cpls.’ superiors French king Part of a journey
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aDVErtiSEMEnt
It’s not all in your head. Women should feel healthy, vibrant and strong throughout their adult lives. if you’ve been told, “it’s all in your head” or “learn to live With it,” read on.
MAGGIE’S STORY
Maggie had suffered for years with depression and fatigue, since giving birth to her second child. She had a lifelong history of cold hands and feet, was experiencing significant hair loss, and had severe muscle aches. She had gained 30 pounds and couldn’t lose weight. To make matters worse, she had lost all sexual desire and felt that she was in a “brain fog.” Even after sleep, Maggie never felt rested. Maggie had sought the care of numerous physicians who told her that she was “depressed” and prescribed antidepressants. They made her feel that she was a hypochondriac and emotionally inadequate.
MAGGIE’S TREATMEnT
Despite what she was told, Maggie’s symptoms are very common to women in her age group and can be treated. She was prescribed bioidentical hormones, natural thyroid supplementation, and was treated for allergies. Within two months, her depression and fatigue had disappeared. She told us, “I have not felt this good in years. Thank you for giving me my life back!”
orDEr your Free book! Get the real facts on hormone imbalance. order Dr. Steven Hotze’s book, “Hormones, Health, and Happiness” today!
hotzehwc.com/southwest
are you MaggIe? Don’t put it off any longer. Contact us today at Hotze Health & Wellness Center.
888.504.3063 20214 BraiDWooD Dr., SuitE 215, HouSton, tX
hotze.indd 1
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Fun!
Sudoku BY GARETH MOORE
Warm-Up 1
8 How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 138
1 2
9 4 3
6
5 3 7 2
5 7
9 3
Warm-Up 2
3
7
4 1
2 5
9 2 6 5
7 6 5 8
8 4 1
Warm-Up 3
3 9 8 6
9
8
4
7
3
6
5
8
9
3
7 4 6 1
2
1
8 6 4 2
6
5
9
Easy 2
6
7 6 4
1
3
2
4
9 6 6 4 2 7 1 8 4 6 4
2
5 1
5
1
6
8 4 9
9
8
2 4 1 3
3 4
8 7 5 2 4 2 8 7 1 2 8 6 9 7 2
Easy 3
7
2 4
2 1 5 6 1 8 2 9 7 1 3 4 5 9 7 3 5 9 6
8
Easy 1
7 1 2 3
4
9
2
2
1 3 6
8
8 2
2 7 9 2
8 7
4 1 5
4
5
1 8 4 9 3
7
6 9 5
7 1 9 1 3 5 2
2 7 6 1 4
3
6
9 3
3 9 1
3 2 6 4 9 7 6
5 8 6
134 southwest april 2015
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Fun!
More Sudoku Medium 1
Medium 2
3 7
9 2
7 4 1 9 3 5 2 1 8 9 1 4 6 6 8 2
4
8 1
3 9
5
Medium 3
Hard 2
3 9
6
4 3
2
2
4 2 1
6
8
2
3 7
1
6 5
4
6 4 3
7 4
8 3 6 3 4
4
8
1
4 6
1
7
5
9
3 2
2 6 9
7 8
2 5
Hard 3
1 3
4
1
1
4 3 2 9 1 7 1 3 2 9 7 6 2 8 3 7 9 5 6 1 9 4 5 8 5 1
3
9
1
8
3
Hard 1
7
8 7
2
5
7
3
2 6
7 1
1
2 4 1 6
1
8 5
3 7 5
9 8
5 6
7 9
4 8 3 2
1 2
1 9 7 2 4 4 6
8
6
9 1
7
1 6 3 9 2 4 7 5
For more brain-training games from Gareth, visit brainedup.com.
136 southwest april 2015
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Answers
Warm-Up 1
Blonde Bunch Y A P S L D I A L S R P S S T
A B L E E I N T O L B A T H E
C H A N V R S V P Y R U R A L
H O T D A T E D S A U S A G E
T R I T M Y T H S T E W
N E E D A C H E Y B A D
I G U A N A A R A W
A R M S
P E S O
E R I C
G O E S F R E E
E L M O
N O B L E
G O Z O W O R E C O E A L D I O C I N G H O Y O R S H D E P D N E S W A R Y A R L C R Y S H F L I S O C
E R R E D C A R I D
A N D R E T R I C A
L O S T S N O S Y
L A N E
I K E A
P E N N
E D Y O D A I A L O E N T O T
A S P E N O O N O Y O Y B R A I E C B M A M A E N E M D E T I H E N D O D O A R T A P A A T A T O I C O S O O Z
N E O N S
E L F M A N I I T A L I A O T
A N O C H I M P
S A N K S
Threepeats A B C S L T C A T O N S N A P
F O I L E M A M E T A H O W L
A N N A V E V I T A P E R G O
R E C Y C L E M R E L A T E D
M A O S L O F A K E L H E S
A D D A E D G E E W O O D E S
O N R A M P
S L A L O A M L L B E E N D R S O K O E M E S
Y E S
S A N E
Doggie Treats D E B U G T A C T O N M I N T
E V I T E M B E R T A Y O Y O
N I G E L E B O O R P G W E N
T A B Y A H A M L A R I A T S
S N A P T O F L I E R H E S
A L D O D W R E O F W L S O E L E L L E I D L R A R C O S I
A P O P M O T O R A F A R
M A O L H O T T U B R S G T S
R I A L T O
D U E D A T E E I K E A L E G
A C L U C O D I N D S M E A R
B L O C B R A N K O T E R S E
L A Y S O H Y E S
8 7 3 1 9 2 5 4 6
2 1 9 6 4 5 3 8 7
6 5 4 3 8 7 1 2 9
5 6 7 4 2 8 9 1 3
Warm-Up 2
9 3 2 5 6 1 4 7 8
4 8 1 9 7 3 2 6 5
3 9 8 2 1 6 7 5 4
1 4 6 7 5 9 8 3 2
7 2 5 8 3 4 6 9 1
Warm-Up 3
3 8 5 1 4 2 9 7 6
9 6 7 8 3 5 2 4 1
2 1 4 9 7 6 3 5 8
7 9 8 4 3 6 2 5 1
3 4 2 5 9 1 8 6 7
5 9 1 7 6 8 4 2 3
6 7 3 4 2 1 8 9 5
8 4 2 3 5 9 6 1 7
4 5 6 2 8 7 1 3 9
7 2 9 6 1 3 5 8 4
1 3 8 5 9 4 7 6 2
1 3 4 7 6 5 9 8 2
6 8 5 9 1 2 7 3 4
2 7 9 3 4 8 6 1 5
9 1 7 6 5 3 4 2 8
8 2 6 1 7 4 5 9 3
4 5 3 8 2 9 1 7 6
1 2 4 3 9 7 5 6 8
3 8 6 5 2 4 7 9 1
6 1 8 2 5 3 9 4 7
9 5 3 7 4 8 6 1 2
2 6 5 1 7 9 4 8 3
4 3 1 8 6 5 2 7 9
8 7 9 4 3 2 1 5 6
7 4 2 9 1 6 8 3 5
7 5 3 4 6 8 2 1 9
2 8 4 1 9 3 7 6 5
1 6 5 3 9 4 2 8 7
3 9 4 8 2 7 5 6 1
4 1 6 2 3 5 7 9 8
5 3 8 9 6 7 1 4 2
7 6 2 3 4 9 8 1 5
8 5 9 6 2 1 3 7 4
1 4 3 7 5 8 2 6 9
4 2 3 7 5 9 6 1 8
5 8 1 6 2 3 4 7 9
7 6 9 4 1 8 5 2 3
3 4 8 9 6 7 2 5 1
1 5 6 2 8 4 3 9 7
9 7 2 1 3 5 8 4 6
6 9 5 3 7 2 1 8 4
8 1 4 5 9 6 7 3 2
2 3 7 8 4 1 9 6 5
3 2 8 6 9 5 4 1 7
5 6 1 4 2 7 3 9 8
4 7 9 3 1 8 5 2 6
2 9 5 1 6 4 8 7 3
7 1 3 8 5 2 6 4 9
6 8 4 9 7 3 2 5 1
8 3 2 7 4 1 9 6 5
1 5 6 2 3 9 7 8 4
9 4 7 5 8 6 1 3 2
4 3 2 7 9 8 1 5 6
6 5 8 1 2 4 7 3 9
7 9 1 6 5 3 4 8 2
1 8 4 9 6 7 5 2 3
3 7 5 4 8 2 6 9 1
2 6 9 5 3 1 8 7 4
8 4 7 3 1 9 2 6 5
5 1 3 2 7 6 9 4 8
9 2 6 8 4 5 3 1 7
4 9 3 5 2 8 6 1 7
2 7 5 6 4 1 8 9 3
8 6 1 3 7 9 4 5 2
5 1 9 4 8 3 2 7 6
3 2 6 7 9 5 1 8 4
7 4 8 2 1 6 5 3 9
4 3 9 2 5 7 8 6 1
8 5 6 4 9 1 3 2 7
7 1 2 8 3 6 9 4 5
1 6 4 9 8 5 2 7 3
9 2 7 1 4 3 6 5 8
3 8 5 6 7 2 4 1 9
Hard 1
8 4 1 3 5 7 6 9 2
9 3 2 6 8 1 4 5 7
5 6 7 2 4 9 1 8 3
1 7 6 9 3 5 8 2 4
4 9 8 7 2 6 5 3 1
3 2 5 8 1 4 9 7 6
7 3 8 2 6 5 4 1 9
9 5 2 4 8 1 6 7 3
4 1 6 7 3 9 8 5 2
8 4 1 6 7 2 9 3 5
5 2 3 9 1 8 7 4 6
6 7 9 5 4 3 1 2 8
Hard 2
2 8 7 1 5 6 3 9 4
9 2 7 8 1 4 6 5 3
Medium 2
Medium 3
6 1 9 5 7 2 3 4 8
3 8 5 4 7 6 9 2 1
Easy 3
Medium 1
5 9 7 6 8 1 3 2 4
2 7 4 1 9 3 5 8 6
Easy 1
Easy 2
5 6 1 2 8 7 3 4 9
6 9 1 5 8 2 4 3 7
6 5 7 1 3 4 9 2 8
1 8 2 9 6 7 3 4 5
9 3 4 8 5 2 7 6 1
Hard 3
6 7 3 5 2 8 1 9 4
2 9 8 7 1 4 5 3 6
5 4 1 3 6 9 7 8 2
138 southwest april 2015
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But priority boarding (A1–A15) isn’t your only perk on Business Select. You’ve also got Fly By® security lane access.* Extra Rapid Rewards® Points. Fully refundable tickets. Free same-day flight changes. Premium drink on day of travel. Yes, our Business Select perks are built around your smile. And you don’t have to be on a business trip to enjoy them. Start smiling at southwest.com/getbusinessselect.
*Where available
swa business select.indd 1
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Advertiser Directory
business 83
124
877.783.5538 www.dragonproduct.com
ITI Manufacturing
114
Kiddie Academy
122
888.855.2502 www.itimanufacturing.com 410.777.5352 www.FranchiseKA.com
Karrass
323.866.3800 www.karrass.com
NTM
800.248.5360 www.ntmusa.com
Seniors Helping Seniors www.seniorshelping seniors.com
computers and communication BC
116
BlephEx
119
Paul Fredrick
110
Center for Regenerative Medicine
Freedom Financial Radio Network
117
i125
OEO
Dragon Products
866.620.4376 www.RAFTstrategy.com
i33
i125
consumer 14
Call 811
19
Dripping Springs Vodka
www.call811.com www.drippingspringsvodka.com
800.247.1417 www.paulfredrick.com/ exclusive
31
The Walking Company
IBC
Timepieces International, Inc.
TheWalkingCompany.com
877.550.9876 www.timepiecesusa.com
Hotze Health & Wellness Center 888.504.3063 www.hotzehwc.com
87
Roger Bassin, M.D.
855.234.HAIR www.orlandohairmd.com; www.tampahairmd.com; www.jacksonvillehairmd.com
Varidesk
972.538.4224 varidesk.com
hotels, resorts, and conferences
i125
Zoysia Farms
39
Buff alo Thunder
55
Chumash Casino
85
Country Inn & Suites by Carlson
UNTUCKit.com
410.756.2311 www.zoysiafarms.com
education 113
San Diego State University
51
Trinity University
2–3
UC San Diego
45
United Association of Veterans in Piping
sdsu.edu/aztecforlife visit.trinity.edu
15
Baylor University Medical Center at Dallas 800.4BAYLOR baylorhealth.com/dallas
J.Hilburn
77
Baylor Scott & White Health
76
MacNeil Automotive Products Ltd.
127
Berman Skin Institute
jhilburn.com
BaylorScottandWhite.com 800.367.5476 eHair.com
800.CHUMASH www.chumashcasino.com
73
Diana Ross
123
Grandover Resort & Conference Center
www.UAVIP.org
health and medical
877.THUNDER buffalothunderresort.com
countryinns.com/SW1Q
www.ucsd.edu
13
Miracle Mile Shops
133
135
800.858.6526 www.itsjustlunch.com
53
305.866.8384 www.arthritisusa.net
Untuckit
58–59 It’s Just Lunch
800.441.6287 www.weathertech.com
800.257.9787 www.BlephEx.com
27
Asus Computer International 510.739.3777 usa.asus.com
800.448.7544 www.oeo.com
866.641.7469 venetian.com/dianaross
800.472.6301 www.grandover.com
74, 75 Hard Rock Rising Global Music Festival hardrockrising.com
131
Jeff Dunham at Planet Hollywood
800.745.3000 planethollywoodresort.com
25
Jersey Boys
36
Pineapple Hospitality
800.745.3000 JerseyBoysVegas.com 866.866.7977 staypineapple.com
888.800.8284 www.miraclemileshopslv.com
140 southwest april 2015
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17
115
Rio Penn & Teller
702.777.7776 www.riolasvegas.com
Rock of Ages at The Venetian
866.641.7469 www.RockOfAgesVegas.com
49 21
Station Casinos
www.SCLV.com/SWA
137
129
6-7
GL Homes Valencia Lakes 800.951.7183 www.glhomes.com/ valencia-lakes
i121
Caravan Tours
11
Catalina Island
i121
Encore Club
32
i125
12
Best American Steakhouses 727.466.0433 www.bestamericansteak houses.com
112
Best of Italian
i125
727.466.0433 www.bestofthebestitalian.com
Great Steak Houses of North America
i121
www.GreatSteakofNA.com
4–5
Landry’s
i121
Rodizio Grill
35
Talk of the Town Restaurant Group
800.552.6379 www.landrysrestaurants.com www.rodiziogrill.com
407.295.1030 www.talkofthetown restaurants.com
clearme.com 888.419.0029 www.theencoreclub.com
Inn of the Mountain Gods 888.545.9011 www.innofthemountain gods.com
spirit of oklahoma city 103
Colcord Hotel
101
Oklahoma City CVB
99
Oklahoma City National Memorial & Museum
111
Panama City Beach CVB
116
SuperShuttle
112
105
800.PCBEACH visitpanamacitybeach.com 800.BLUEVAN www.supershuttle.com
Oklahoma State University Foundation Oklahoma Tourism travelok.com
destination texas 96
Boudro’s on The River Walk
95
Denton Art & Jazz Festival
97
Galveston Island
96
Midland Convention & Visitors Bureau
210.224.8484 boudros.com
940.565.0931 www.dentonjazzfest.com 888.GAL.ISLE www.galveston.com
800.624.6435 www.visitmidlandtexas.com
New Mexico Department of Tourism www.newmexico.org
405.297.8900 www.VisitOKC.com
osugiving.com
Merlin Group Madame Tussauds
702.862.7800 www.madametussauds.com
46
107
LEGOLAND Florida Resort 877.LEGOLAND LEGOLAND.com
405.601.4300 colcordhotel.com
OklahomaCityNational Memorial.org
K1 Speed
888.K1.KARTS www.K1Speed.com
Coca-Cola Partnership Marketing worldofcoca-cola.com
800.228.2546 GoToCatalina.com
Clear
restaurants i121
81
800.Caravan www.Caravan.com
14
K Hovnanian Homes
www.khov.com/southwest
866.306.8091 ArizonaKnowHow.com
adventure in atlanta
800.NATURAL arkansas.com
real estate 43
Arizona Commerce Authority
22–23 Arkansas Parks and Tourism
IFC–1 Wynn Las Vegas
wynnlasvegas.com
www.tiltedkilt.com
travel
Stratosphere
702.380.7777 www.stratospherehotel.com
Tilted Kilt
95
Shenandoah CVB
93
The Woodlands CVB
91
Tito’s Handmade Vodka
281.292.5953 VisitShenandoahtx.com VisitTheWoodlands.com www.TitosVodka.com
The Parking Spot
312.780.2200 www.theparkingspot.com
april 2015 southwest 141
F1_Advertiser Directory_MR.indd 141
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PRODUCTS AND SERVICES
How Can We Help? LEAVE IT TO ME Helen Lauvao, Customer Service Supervisor Business Select® fare: A1–A15 boarding, maximum Rapid Rewards® Points, Fly By® priority lane access (in select cities), and a free premium drink on day of travel. Cheers! EarlyBird Check-In®: We’ll automatically check you in, and you can get a better boarding spot. southwest.com/earlybird Click ‘N Save®: Great travel deals in one email to save you time and money. southwest.com/email
THANKS FOR FLYING Tony Roach, Marketing & Loyalty Rapid Rewards®: Any trip, any day. Get unlimited reward seats with no blackout dates. (All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.) southwest.com/jet
TRAVELING TODAY? Heather Wulfekuhle, Operations Mobile site and check-in: Book a trip, check-in, see your flight status, and get your boarding pass, all in the palm of your hand. mobile.southwest.com
WE CAN DO THAT Estefania Santiago, Customer Support & Services Southwest Vacations®: Build the trip that’s right for you, and cross another destination off your bucket list. southwestvacations.com Hotels & rental cars: Get great low rates on hotel stays and car rentals online. Plus, earn Rapid Rewards Points. southwest.com
142 SOUTHWEST APRIL APRIL 2015 2015
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WELCOME ABOARD Veronica Tevelde, Flight Attendant Southwest® gift cards: No matter the occasion, a gift card is sure to please. southwest.com/giftcard WiFi & inflight entertainment: Need to stay connected? Use your own device to watch free live television, or surf the Web for a small fee (only available on WiFienabled aircraft).
WE’LL GET IT THERE Shawn Scarberry, Cargo Agent Southwest Cargo : Ship your time-critical cargo where it needs to go with our Relentlessly Reliable® air cargo service. swacargo.com SM
ENJOY THE FLIGHT Michael Boos, Pilot Charters: Customize travel for your corporate meetings, conventions, or special events. southwest.com/charter Group travel: Discounted fares mean the whole gang can come along. southwest.com/groups Corporate travel: A dedicated sales team focused on customized corporate travel solutions. southwest. com/corporatetravel
CAN I COME? Chimi the dog, World Traveler Pet fare: This little guy is too cute to leave at home! Bring your small dogs and cats onboard so they can enjoy a vacation, too. southwest.com/pets
APRIL APRIL 2015 2015 SOUTHWEST
F1_swabob_kt.indd 143
143
3/2/15 12:04 PM
SPOTLIGHT
We’re With the Band
Southwest Airlines and Imagine Dragons deliver new music to fans across the country.
MUSIC EN ROUTE
Fans of Imagine Dragons have had lots of chances to get close to the Grammy Award–winning rockers, thanks to the band’s partnership with Southwest Airlines. Earlier this year the airline presented the Destination Dragons minitour, which took Imagine Dragons to Los Angeles, Salt Lake City, Las Vegas, and Atlanta to perform music from their latest album, Smoke + Mirrors, in exclusive club shows. But fans in these destinations weren’t the only ones who enjoyed the tour—Southwest Customers along the way joined the fun too. One lucky group of Passengers was surprised to find out they were on the Ultimate Destination Dragons Flight. The band members, on their way
from Las Vegas to Atlanta, treated the in-air audience to music from their new album. Imagine Dragons kicks off the 2015 Smoke + Mirrors tour this summer, traveling to more than 30 U.S. cities from June 3 through August 1. Even if you can’t make it to a tour stop, you can enjoy their music onboard a Southwest flight. If you’re on a WiFi-enabled aircraft, use the Inflight Entertainment Portal (see page 148) to access the Beats Music streaming service; you can listen to the entire Smoke + Mirrors album as well as a playlist curated by the band exclusively for Southwest Customers. —Michelle Miller
PHOTOGRAPHY BY GARRETT MENICHINI
Imagine Dragons performed on a flight from Vegas to Atlanta.
144 SOUTHWEST APRIL 2015
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FLIGHT SERVICE
Please abide by public announcements from Flight Attendants concerning electronic devices. En todos los casos, por favor rígete por los anuncios públicos y las solicitudes de los Sobrecargos con respecto a todos los aparatos electrónicos.
Inflight Entertainment
Flight Service
Permitted Pueden usarse dentro del avión
Permitted
Wifi
Always Permitted
Never Permitted
Small portable electronic devices Siempre puedes usar dispositivos Inflight Entertainmentelectrónicos portátiles y pequeños (PEDs) such as tablets, e-readers, and smartphones weighing less than (PEDs) tales como tabletas, lectores 2 pounds may be used in AIRPLANE electrónicos y teléfonos inteligentes mode at all times on domestic flights, que pesen menos de 2 libras en unless a Crew Member indicates modo AVIÓN en los vuelos domésotherwise. A small PED may be ticos, excepto si un Miembro de la Permitted Wifi Entertainment Flight Service held inInflight hand, attached to a person, Tripulación indique lo contrario. Inflight Entertainment Flight Service or placed in clothing or a seatback Puedes sujetar un PED pequeño pocket. Devices and accessories en la mano, llevarlo encimo, enla may not block access to the aisle. ropa o en un bolsillo en el respalLarge PEDs such as laptops weighing do delasiento. Los dispositivos y Permitted Always Permittedel Wifi must be stowed 2 pounds or more accesorios nopueden bloquear under theWifiseat or in an overhead acceso en el pasillo.Smart Los PEDs granMoviesbin Phones Permitted Always Permitted for taxi, takeoff, and landing. It is des como computadorasportátiles recommended that laptops be placed in a case when stowed under the seat. On international flights, Movies Smart Phones Pacemakers all PEDs must be turned off during taxi, takeoff, and landing at airports Tablets or Smartphones Tablets or E-readers Messaging Movies Smart Phones Pacemakers outside the U.S. and its territories. E-readers (in (in AIRPLANE Please use headphones for all audio AIRPLANE mode) mode) and video. Tabletas o lectoTeléfonos Messaging Tablets or E-readers Hearing Aids res electrónicos inteligentes (en modo AVIÓN) (en modo AVIÓN)Flight Inflight Entertainment Service
Movies
Messaging
Smart Phones
Pacemakers
Two-Way Radios
Tablets or E-readers
Hearing Aids
Electronic Cigarettes and Smoking Devices
Laptop Computers
TV
Remote-Controlled Toys
que pesen 2 libras o más deben de
Flight Service debajo del asiento o ser guardados
en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un Always Permitted estuche debajo del asiento.Never EnPermitted los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje Never Permitted en aeropuertos fuera de los EE. UU. y susPacemakers territorios. Por favor usa auriculaTwo-Way Radios Never Permitted res para cualquier sonido o video.
Television or AM/FM Radio Receivers
NFL Redzone
Messaging
Tablets or E-readers
TV
Inflight Entertainment
Laptop Computers Laptop Computers
TV
Wifi
Inflight Entertainment
Permitted Inflight Entertainment Computadoras
Wifi
TV
Flight Service
Inflight Entertainment
NFL Redzone
Flight Service
Always Permitted Always Permitted
Laptop Computers
Flight Service
Movies
Smart Phones
Smart Phones Always Permitted
Hearing Aids Radios Two-Way
DVD/CD Players Reproductores de DVD/CD Electronic Cigarettes and Smoking Devices
Digital Cameras Cámaras Electronic Cigarettes and digitales Smoking Devices GPS Receivers Remote-Controlled Toys GPS
NFL Redzone
Wifi
Movies
Permitted Flight Service portátiles
Hearing Aids Laptop Computers
Audio Players Aparatos de Two-Way Radios audio
Permitted Pacemakers
Pacemakers Never Permitted
Never Permitted Flight Service Hand-Held Never Permitted
Electronic Remote-Controlled Toys Games Juegos electrónicos Television or AM/FM Radio Receivers portátiles Always Permitted
Satellite Radio Radio por satélite Electronic Cigarettes and
VideoSmoking Devices Camcorders Videocámaras
Bluetooth Devices Remote-Controlled Toys Dispositivos Bluetooth
Permitted
Never Permitted
Two-Way Radios
Two-Way Radios
Television or AM/FM Radio Receivers
NFL Redzone
Never Permitted Electronic nerve stimulators and other implanted medical devices Permitted Always Permitted are also permitted. Dispositivos de Movies Messaging Flight Service estimulación eléctrica de los nervios Tablets or E-readers y otros aparatos médicos implantados Pacemakers Tablets or E-readers Messaging Smart Phones Pacemakers Pacemakers Two-Way Radios también son permitidos. Marcapasos
Permitted
Always Permitted
Wifi
Movies
Smart Phones
Flight Service Movies
Smart Phones
Permitted
Tablets or E-readers Always Permitted
Always Permitted TV
Pacemakers
Messaging
Never Permitted Laptop Computers
Never Permitted
Smart Phones
Hearing Aids
Hearing Aids Radios Hearing Aids Two-Way Aparatos para sordos Two-Way Radios
Tablets or E-readers
Electric Shavers Rastrillo Pacemakers eléctrico Electronic Cigarettes and Smoking Devices
Electronic Watches Relojes electrónicos
Electronic Cigarettes and Smoking Devices
Hearing Aids
Never Permitted Nunca pueden usarse dentro del avión
Hearing Aids Never Permitted
Remote-Controlled Toys
Electronic Cigarettes and
NoiseCanceling Two-Way Radios Headphones Auriculares que aislan el ruido
Electronic Cigarettes and Smoking Devices
Smoking Devices Laptop Computers Remote-Controlled Toys TV Tablets or E-readers Hearing Aids Electronic Cigarettes and Devices capable of transmitting data, Smoking Devices unless otherwise noted, are never permitted. Nunca son permitidos Messaging Tablets or E-readers Hearing Aids Electronic Cigarettes and Smoking Devices los dispositivos con capacidad para TV Laptop Computers Remote-Controlled Toys Television or AM/FM Radio Receivers NFL Redzone Smart Phones Pacemakers Two-Way Radios Two-Way Radios Electronic Television or Remotetransmitir datos, excepto que se (Walkie-Talkies) Cigarettes and AM/FM Radio Controlled Toys Laptop Computers Remote-Controlled Toys Pacemakers Two-Way Radios especifique lo contrario. or Scanners Smoking Devices Receivers Juguetes de Radios emisoCigarrillos Televisión o Receivers control remoto or AM/FM Radio NFL Redzone Laptop Computers Remote-Controlled ToysTelevision TV res/receptores electrónicos y radios de AM/ TV Laptop Computers Remote-Controlled Toys (walkie-talkies) dispositivos para FM Television or AM/FM Radio Receivers NFL Redzone fumar Tablets or E-readers Hearing Aids Electronic Cigarettes and
Messaging
Hearing Aids
Electronic Cigarettes and Smoking Devices
Television or AM/FM Radio Receivers
Smoking Devices
Television or AM/FM Radio Receivers
NFL Redzone
Television or AM/FM Radio Receivers
NFL Redzone Remote-Controlled Toys
Laptop Computers
Remote-Controlled Toys
DISABILITY ASSISTANCE Southwest Airlines offers assistance to their Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus clientes con discapacidades que lo pidan. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar. CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.
LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on southwest.com to report a lost item. Visita la página de Servicio al Cliente en southwest.com para reportar un Television or AM/FM Radio Receivers objeto perdido.
Always Permitted Pueden usarse en todo momento dentro del avión
Wifi
CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros asalten, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.
PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo. ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona. PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (por ejemplo, “defensor de rodillas”, manta portabebés) no pueden sujetarse a cualquier parte de la aeronave.
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Television or AM/FM Radio Receivers
Television or AM/FM Radio Receivers
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COMMUNITY OUTREACH
Tales of our Volunteers
Southwest Employees aid communities at home and abroad. SCHOOL STARTER
Flight Attendant Judy Ankrah (third from right) founded Ghana’s Christian International Academy in 2007.
At Southwest Airlines, giving back is part of who we are. Sharing our Servants’ Hearts with each other, our Customers, and our communities is how we live the Southwest Way every day. The following are just three examples of our Employees’ efforts to make the world a better place. Krisanne Haskew is a Customer Representative in Albuquerque. She first became involved with Ronald McDonald House Charities of New Mexico in 1994 and continues to volunteer her time and talents as a valuable member of the local House’s Operations Committee. She also recently completed a six-year term on the Board of Directors. From providing supplies for House dinners to brainstorming new ideas for projects, Krisanne makes a difference in the
lives of children and families seeking medical attention. Chicago-based First Officer Chad Biehl has volunteered at First Baptist Academy at least twice a week for the past four years. Chad serves in the classroom through Southwest’s Adopt-A-Pilot Program and coaches cross-country and track, making an invaluable impression on the lives of students. For Baltimore Flight Attendant Judy Ankrah, volunteering is a way of life. She opened the Christian International Academy in Kumasi, Ghana, to serve West African children in kindergarten through eighth grade. Judy not only educates the children but also provides a home and meals so the students can focus on learning. While the individual efforts vary from Employee to Employee, our Servants’ Hearts unite us, no matter
the causes we choose to support. As a Company, we applaud our Employees and want them to know their volunteer work does not go unnoticed, so we instituted the Tickets for Time program in 2010 (see “Back to Basics,” page 16). For every 40 hours that Employees spend volunteering with a 501(c)(3) nonprofit organization, the benefiting organization is eligible to receive one complimentary roundtrip ticket for fundraising or transportation needs. Through this program, a charitable organization can receive up to six tickets in a calendar year. As a Company, we are committed to giving back to the communities we serve and the world around us, and we couldn’t do it without our amazing Employees. —Whitney Bartels
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INTERNATIONAL TRAVEL
BEVERAGES
Customs & Immigration 1
FORM APPROVED OMB NO. 1651-0009
19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316
Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name
First (Given) 2 Birth date
Middle Month
Day
Year
3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination
(b) City
6 Passport number 7 Country of Residence 8 Countries visited on this
trip prior to U.S. arrival
11 I am (We are) bringing
(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:
Yes
No
Yes Yes Yes Yes Yes
No No No No No
Yes
No
Yes
No
(such as touching or handling)
13 I am (We are) carrying currency or monetary instruments
over $10,000 U.S. or foreign equivalent:
(see definition of monetary instruments on reverse)
14 I have (We have) commercial merchandise: (articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)
15 RESIDENTS—the total value of all goods, including commercial merchandise
I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $
Read the instructions on the back of this form. Space is provided to list all the items you must declare. I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.
Date (month/day/year)
CBP Form 6059B (04/14)
for passengers coming from abroad
Welcome to Mexico Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.
1 Last name(s)
PAYMENT OF DUTIES
Name(s)
Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.
Nationality
INFRACTIONS AND SANCTIONS
9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:
Signature
During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.
Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.
Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx
sat.gob.mx
aduanas.gob.mx
U.S. Customs Declaration Form*
Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”
Mexican Customs Declaration Form
Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.
3
Customs Declaration
2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.
• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.
(c) State
5 Passport issued by (country)
2
This Space For Offical Use Only
Customs Declaration
Cheers!
Date of birth
Day
Month
Year
Liquor $5
Wine $5
• • • • • • •
• Hacienda Chardonnay • Carmenet Cabernet Sauvignon
Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream Finlandia® Vodka
Passport number
2
VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad
Beer $5
3
Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)
4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.
Ground Transport No.
Air Flight No.
5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?
No If you have answered Yes, please declare the total amount in US dollars
Yes
$
If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx
Mexican Immigration Form
Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form. • Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.
• Bud Light® • Miller Lite® • Dos Equis® Special Lager • Fat Tire® • Leinenkugel’s® Summer Shandy
• Still onboard for a limited time: Leinenkugel’s® Snow Drift Vanilla Porter
Complimentary Beverages • • • • • • • • • • • •
Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Tomato Juice Mr & Mrs T® Bloody Mary Mix
• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • LIFT® Coffee* • Decaf Coffee* • Tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Creamer available
Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.
Recycling
We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.
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INFLIGHT ENTERTAINMENT PORTAL
Sky-high Entertainment
WiFi. Games. Messaging. Music. We have enough options to get you across the country and back. Follow the steps below to find out how you can access our entertainment portal. 1. Pick your inflight entertainment. 2. Connect your device by following our instructions. 3. Enjoy!
Beats Music
Movies$
Flight Tracker
southwest.com
Free Live TV
WiFi$
We love music just as much as you do. Enjoy the Beats Music streaming service, because everyone’s trip deserves its own soundtrack.
Do you have enough time to squeeze in one more episode of free live TV before you land? Find out here.
You never have to miss a show with free live TV and On-Demand. It’s just like your living room—except we’ve got recliners.
This plane is the best place to watch a movie. Why? Because we won’t charge you for the snacks.
Yep, we’ve got an inflight concierge, too. Make your hotel and car reservations on southwest.com, all from your window seat.
When you’re 30,000 feet up in the air, the world below keeps moving! Explore your favorite websites and check your e-mail by connecting to our WiFi.
Messaging$
Send your friends and family notes from above the clouds with our inflight messaging service.
Pricing information can be found on the Inflight Entertainment Portal.
Free Live TV: Limited time. Where available. Android is a trademark of Google Inc. Beats Music: Available only on WiFi-equipped aircraft. Limited time.
PHOTOGRAPHY BY BRAND NEW IMAGES/GETTY IMAGES
$
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Getting Connected Getting Connected Getting Connected
Getting Connected
............................... ..... ............................... ............................... ..... ............................... ............................... ..... ...............................
.. ....... ....... ... ...
To connect to our entertainment portal, follow the instructions below.
Android Devices Android Devices TM
Android Devices Android Devices �......................... ....................... ..................... ..... .... �......................... ....................... ..................... .....
....
1. Getting started is simple. Go to Settings and put your device in �......................... ....................... ..................... ..... .... �...�.......�.... ..... ........................... ..................... �...�.......�.... ..... ........................... ..................... Airplane Mode. .
.......SouthwestWiFi. .�...�.......�.... .......SouthwestWiFi. ..... ........................... .....................
2. Remember: Airplane Mode deactivates your WiFi. Turn WiFi back on . .......SouthwestWiFi. and select SouthwestWiFi. 3. Once connected, launch your Internet browser.
..... ........... ..... .. ......... ............ .. .........
southwestwifi.com southwestwifi.com
4. If you’re notsouthwestwifi.com automatically directed to our portal, just navigate knWhoconnecting Who knew could be so easy? at 30,000 feet. feet. kn knew connecting could be soEspecially easy? Especially at 30,000 to southwestwifi.com in your browser.
kn Who knew connecting could be so easy? Especially at 30,000 feet.
Who knew connecting could be so easy? Especially at 30,000 feet.
iOS Devices iOS Devices iOS Devices 1................................................................. 1.................................................................
iOS Devices 1.................................................................
2.. .......................................................SouthwestWiFi.. 1. To get things going, go to Settings and turn on Airplane Mode. 2.. .......................................................SouthwestWiFi.. 2.. .......................................................SouthwestWiFi..
............................................. 2. Go 3.. back to Settings Menu, turn on WiFi, and select SouthwestWiFi. 3..the .............................................
..�. ....�. ...�. .... ....�.
3.. ............................................. 3. Once launch your Internet browser. 4. connected, 4. southwestwifi.commmmmmmmmmmmmmmmmm southwestwifi.commmmmmmmmmmmmmmmmm
4. 4. If you’re not automatically directed to our portal, just navigate southwestwifi.commmmmmmmmmmmmmmmmm BelieveBelieve us, it really that easy. to southwestwifi .com in your browser. us, itisreally is that easy.
....
Believe us, it really is that easy.
Believe us, it really is that easy.
Laptop Computers Laptop Computers
Laptop Computers 1...................................................................................... 1...................................................................................... . ................................. .1...................................................................................... ................................. Start out by clicking the WiFi network icon ( or ) in the notification . ................................. bar 2.. on.................................SouthwestWiFiiiiiiiiiiiiiiiiiiiiii your home screen. 2.. .................................SouthwestWiFiiiiiiiiiiiiiiiiiiiiii
Laptop Computers
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1.
....... ............ .�......... ............
2.. .................................SouthwestWiFiiiiiiiiiiiiiiiiiiiiii 2. Select the3.. best WiFi in the sky, SouthwestWiFi, and then click Connect. 3.. ............................................. ............................................. 3.. ............................................. 3. Once launch your Internet browser. 4. connected, 4. southwestwifi.comm southwestwifi.comm
4. automatically directed to the portal, just navigate 4. If you’re not southwestwifi.comm Now sitNback, and enjoy showa–show or movie. to southwestwifi .com .com. ow sitrelax, back, relax, andaenjoy – or movie. Now sit back, relax, and enjoy a show – or movie.
Now sit back, relax, and enjoy a show—or a movie. More Information
1. Content and services are offered on WiFi-enabled aircraft only. We More Information More Information cannot guarantee that connecting flights will be WiFi-enabled. More Information 1.................................................................................................................. 1..................................................................................................................
.
................ .1.................................................................................................................. ................ 2. Service on flights to/from destinations outside the contiguous U.S. may
. ................ not currently be available for the entire flight. 2.. ................................................................................................................... 2.. ................................................................................................................... 3.
2.. ................................................................................................................... 3. Movies and select TV content require download of the free Onboard 3. 3.
Player app.
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Rapid ® Rewards
The name says it all.
Rapid Rewards offers more ways to earn points to redeem for reward flights and no restrictions to get between you and your favorite destinations. Your points spend like cash, so lower fares require fewer points to fly. Plus, as a Member, you’ll enjoy these benefits: UNLIMITED REWARD SEATS • NO BLACKOUT DATES • POINTS THAT DON’T EXPIRE*
A-List tier benefits • Priority boarding • Fly By® Priority Check-in and Security Lane access** • 25% point-earning bonus
A-List Preferred tier benefits
Receive all the benefits of A-List, plus: • Higher priority boarding • Free Inflight WiFi (on planes that have Inflight WiFi, of course) • 100% point-earning bonus
Companion Pass status
Fly 100 qualifying one-way flights or earn 110,000 Qualifying Points***, and you can choose one person to fly with you for an entire calendar year!
Make your points go further.
You can earn rewards faster with the Rapid Rewards Points Center. Buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another—all from one location. Visit southwest.com/pointscenter to get started.
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Enroll now!
It’s free and easy to join Rapid Rewards! Sign up now at southwest.com/enroll.
Earn more points when you visit our Partners. Hotels Receive up to 750 points per qualifying stay.**** Visit southwest.com/hotels to earn now.
Radisson Blu Radisson® Country Inns & Suites By CarlsonSM Park Inn by Radisson Park Plaza®
Park Hyatt® Andaz® Grand Hyatt® Hyatt Regency® Hyatt Place™ HYATT House™ Hyatt Zilara Hyatt Ziva
Ascend Hotel Collection Comfort Inn Comfort Suites Quality Sleep Inn Clarion Cambria Suites MainStay Suites Suburban Econo Lodge Rodeway Inn
JW Marriott® EDITION® Autograph Collection® Hotels Renaissance® Hotels Marriott® Hotels Courtyard by Marriott® Gaylord Hotels® Marriott Executive Apartments® SpringHill Suites by Marriott® Fairfield Inn and Suites by Marriott® Residence Inn by Marriott® TownePlace Suites by Marriott® Marriott Vacation Club® Moxy Hotels® AC Hotels by Marriott® Protea Hotels®
Rental Cars Receive 600 points per qualifying rental. Visit southwest.com/car-rentals to earn now.
Bellagio® ARIA™ Vdara™ MGM Grand® The Signature at MGM Grand® Mandalay Bay® Delano Las Vegas The Mirage® Monte Carlo™ New York-New York® Luxor® Excalibur®
Aloft® Element® Four Points by Sheraton® Le Meridien® Luxury Collection® Sheraton® St. Regis® W Hotels® Westin®
Earn from 1,000 to 5,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to earn now.
Wyndham Hotels and Resorts® Wyndham Grand Collection® Wyndham Garden® TRYP by Wyndham™ Wingate® by Wyndham Hawthorn Suites® by Wyndham Ramada® Days Inn® Super 8® Baymont Inn & Suites® Microtel Inns & Suites® by Wyndham Howard Johnson® Travelodge® (U.S. Hotels only) Knights Inn®
Home & Lifestyle Earn points when you sign up for qualified electric service plans in participating states. * Visit southwest.com/energy. Energy Plus services CT, IL, MA, MD, NJ, NY, OH, and PA. Reliant and Everything Energy TX.
Shop & Dine Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com. Rapid Rewards Members can earn 1,000 points per order of $29.99 or more. Visit 1800flowers.com/rapidrewards.
Specialty Earn points for sharing your opinions with e-Rewards. Visit e-rewards.com/southwest to join now! Earn points for reading and responding to marketing messages. Visit e-miles.com/swapartner to get started! Earn up to 7 points per $1 spent on workplace solutions with Regus. Visit southwest.com/regus to learn more.
Earn Rapid Rewards Points for shopping with many of your favorite online retailers! Visit rrshopping.southwest.com to learn more!
Ground Transportation Receive up to 300 points for qualified travel to and from participating airports.
*Points don’t expire as long as you have flight or Partner earning activity every 24 months. Benefits apply to points transactions. **For a complete list of available Fly By locations, visit southwest. com/flyby. ***Companion Pass Qualifying Points are earned from revenue flights, points issued on Southwest Airlines Rapid Rewards Credit Cards, and points earned from Rapid Rewards Partners. ****Potential to earn additional points depending on applicable promotion. All Rapid Rewards rules and regulations apply and can be found at southwest.com/rrterms. ©2015 Southwest Airlines Co.
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TERMINAL MAPS
International Connections
For departure times and gate numbers, check airport monitors or ask a Gate Agent. Atlanta (ATL)
Baltimore (BWI)
Chicago (MDW)
Denver (DEN)
Milwaukee (MKE)
Orlando (MCO)
Domestic North Terminal and International Terminal
Main Terminal, between Concourses A and B
Main Terminal
Main Terminal
Main Terminal
Terminal A
DOMESTIC DEPARTURES
Concourse C
Concourses A, B, and C
Concourses A and B
Concourses A and C
Concourse C
Airside 2
INTERNATIONAL DEPARTURES
Concourse C
Concourses A, B, and C
Concourse A
Concourses A and C
Concourse C
Airside 2
INTERNATIONAL ARRIVALS
From Nassau and Oranjestad: Concourse C From other destinations: Concourse F
From Cancún, Montego Bay, and Punta Cana: Concourse E From other destinations: Concourse A, B, or C
Concourse A
Concourse A
International Arrivals Building
From Montego Bay: Airside 1 or 4 From other destinations: Airside 2
Concourse F
For arrivals from Cancún, Montego Bay, and Punta Cana: Concourse E
Main Terminal
Main Terminal
For arrivals from Cancún: Main Terminal
For arrivals from Montego Bay: Airsides 1 and 4
TICKET COUNTERS
RECHECK LOCATION
Connecting to an International Flight • Go directly to the Southwest departure gate.
• Checked bags will be transferred automatically.
• You should not have to leave the secure part of the airport.
Connecting from an International Flight • Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel. • You will then proceed through customs to clear checked and carryon baggage. • Customers traveling from some countries go through the customs process before returning to the United States.
• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip. • Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon baggage, provided they were purchased in duty-free shops and placed in secure, tamper-evident bags.
• Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.
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Hartsfield–Jackson Atlanta International Airport (ATL) International Terminal Lower Level
Domestic North Terminal
MARTA Station
Baltimore-Washington International Thurgood Marshall Airport (BWI)
Orlando International Airport (MCO)
Lower Level
Level 2
Terminal A Level 3
Main Terminal
Terminal B
International Arrivals International Arrivals
Midway International Airport (MDW) Lower Level
Main Terminal
General Mitchell International Airport (MKE) Main Terminal
Lower Level
Lower Level
Denver International Airport (DEN)
Main Terminal
Level 5
Level 5 Level 6
Level 6
Lower Level
Legend Southwest Gates and Counters Security Baggage Claim Ticket Counter Concourse designation
Level 5
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ROUTE MAP
Where We Fly PACIFIC TIME
MOUNTAIN TIME
SEATTLE/TACOMA
CENTRAL TIME
SPOKANE
EA
PORTLAND
BOISE
MINNEAPOLIS/ ST. PAUL
GRAND RAPIDS
FL
MILWAUKEE RENO/TAHOE
DES MOINES
SALT LAKE CITY
SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE
CHICAGO (MIDWAY)
A C
OMAHA INDIANAPOLIS DAYT
DENVER KANSAS CITY
ST. LOUIS
LOUISVILLE
LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX)
ONTARIO
ALBUQUERQUE
ORANGE COUNTY
NASHVILLE TULSA
AMARILLO
SAN DIEGO
OKLAHOMA CITY PHOENIX
LITTLE ROCK
LUBBOCK
TUCSON
MEMPHIS
BIRMINGHAM DALLAS (LOVE FIELD)
EL PASO
MIDLAND/ODESSA
AUSTIN HOUSTON (HOBBY) SAN ANTONIO
PENSACOLA
PA
NEW ORLEANS
CORPUS CHRISTI
FT.
HARLINGEN/SOUTH PADRE ISLAND
CABO SAN LUCAS/LOS CABOS
CANCÚN PUERTO VALLARTA*
We Get You There
MEXICO CITY BELIZE CITY*
You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more. While we fly nationwide, service between some cities/airports is not offered. Be sure to check our flight schedule. * Service to Puerto Vallarta, Mexico, begins June 7, 2015. Start of service to Belize City, Belize, to be determined. (Subject to foreign government approval.)
154 SOUTHWEST APRIL 2015
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EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER GRAND RAPIDS
FLINT DETROIT
ILWAUKEE
ALBANY
BUFFALO/ NIAGARA FALLS
LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)
CLEVELAND
AGO WAY)
AKRON/ CANTON
PHILADELPHIA
PITTSBURGH
BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)
COLUMBUS
DIANAPOLIS
BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD
DAYTON
RICHMOND NORFOLK/VIRGINIA BEACH
LOUISVILLE
RALEIGH/DURHAM
NASHVILLE
CHARLOTTE
HIS
GREENVILLE-SPARTANBURG
ATLANTA
RMINGHAM
PENSACOLA
PANAMA CITY BEACH
CHARLESTON
JACKSONVILLE ORLANDO
EANS
Southwest proudly serves more than 90 destinations. Book your next trip on southwest.com.
TAMPA FT. MYERS/NAPLES
WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU
SAN JUAN PUNTA CANA
CANCÚN MONTEGO BAY
BELIZE CITY*
ARUBA
SAN JOSÉ
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One Question
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if you weren’t in show business, what would you be doing?
See Britney live through September 9 at The AXIS at Planet Hollywood Resort & Casino in Las Vegas.
PHOTOGRAPHY BY DON FLOOD/AUGUST
I’ve always loved working with children; they find such joy in all things. My mom was a schoolteacher when I was growing up, and she often tells me how much she misses it. I know it’s something I’d really enjoy.
156 southwest april 2015
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Digital Extras WATCH
Inside the World of Coca-Cola
Explore the fascinating story behind the world's bestknown beverage company at this thirst-quenching attraction in Atlanta. Take a peek at the interactive exhibition before you go.
SHARE
#WeLoveATL
Follow this popular campaign to see the city through photos and other visual art.
READ
Q& A
MAKE
Track amateur golfer Dan McLaughlin's 10,000-hour quest, watch videos, and more.
More from our Ben Chestnut chat, including what he says are essential travel items.
Try your hand at shaking up a NOLA staple with this easyto-follow recipe.
The Dan Plan Blog
The MailChimp Guy
Sparkling Sazerac
WATCH
Oklahoma City:
20 Years of Progress
See how a $10 million renovation to the Oklahoma City National Memorial and Museum is helping to educate new generations about the tragic events of two decades ago.
This digital edition of Southwest: The Magazine is sponsored by
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THESE DOCTORS ARE AMONG
THE BEST
EYE SURGEONS IN AMERICA Each doctor has been peer-nominated and/or selected by the nation’s leading providers of information on top doctors. These top eye surgeons specialize in LASIK, laser cataract surgery and lens implantation. All doctors are board certified by the American Board of Ophthalmology.
BALTIMORE Anthony J. Kameen, MD 1104 Kenilworth Drive Towson, MD 410-339-7200 Kameen.com Baltimore Magazine – Top Doctors Issue
PHOENIX Sanford L. Moretsky, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors Issue
LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California
FT. LAUDERDALE Raymond P. Gailitis, MD 5800 Colonial Drive Margate, FL 954-969-0090 BestVision.com Trusted LASIK Surgeons Directory
KANSAS CITY Jason E. Stahl, MD 5520 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Trusted LASIK Surgeons Directory
CINCINNATI David M. Schneider, MD 8760 Union Centre Boulevard West Chester, OH 800-385-EYES (3937) MidwestEyeCenter.com Best Doctors, Inc. – Best Doctors in America®
Dr. Anthony J. Kameen Baltimore, MD
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RALEIGH-DURHAM Dean Dornic, MD 3701 NW Cary Parkway, Cary, NC 919-467-9955 VisionAuthorities.com Castle Connolly – Regional Top Doctors
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DOCTORS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.
All MDs and DOs are Board Certified
ORLANDO VISION CORRECTION SURGERY Jason P. Brinton, MD Laser Vision Correction & Lens Implant Surgery 8701 Maitland Summit Blvd. Orlando, FL 407-385-1620 HunterVision.com Trusted LASIK Surgeons Directory
LOS ANGELES PLASTIC SURGERY Mark A. Anton, MD Face, Breast, and Body Surgery 361 Hospital Rd., Newport Beach, CA 949-722-1967 AntonAesthetics.com Castle Connolly – Regional Top Doctors
DALLAS INFERTILITY AND IN VITRO FERTILIZATION Alfred J. Rodriguez, MD 6130 West Parker Rd., Plano, TX 972-981-7800 TexasIVF.com D Magazine – Top Doctors Issue
FACIAL PLASTIC SURGERY Benjamin Bassichis, MD 14755 Preston Rd., Dallas, TX 972-774-1777 AdvancedFacialPlastic.com D Magazine – Top Doctors Issue
NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors Issue
PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory
Dr. Jason P. Brinton
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SAN DIEGO COSMETIC DERMATOLOGY Susan M. Stuart, MD 9850 Genesee Avenue, La Jolla, CA 866-830-7550 LaJollaSkin.com Castle Connolly – Regional Top Doctors
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THE BEST
PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors. All doctors are board certified by the American Board of Plastic Surgery (ABPS).
CHICAGO Steven Bloch, MD 1160 Park Avenue West Highland Park, IL 847-432-0840 BodyByBloch.com Castle Connolly – Regional Top Doctors
BIRMINGHAM, AL James C. Grotting, MD 1 Inverness Center Parkway Birmingham, AL 205-930-1600 GrottingPlasticSurgery.com Castle Connolly – America’s Top Doctors
SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco
LOS ANGELES Grant Stevens, MD 4644 Lincoln Boulevard Marina Del Rey, CA 877-438-2049 DrGrantStevens.com Castle Connolly – America’s Top Doctors
SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – America’s Top Doctors
DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Dr. Steven Bloch Highland Park, IL
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Castle Connolly – Regional Top Doctors
TUCSON / PHOENIX Gwen Maxwell, MD 2490 E. River Road Tucson, AZ 520-751-1225 MaxwellSurgery.com Arizona Foothills Magazine – Tucson’s Best Plastic Surgeon
RESTAURANT OF THE MONTH
CAFÉ CORTINA 97 6 SINCE 1
Farmington Hills/Metro Detroit, MI CAFÉ CORTINA 30715 W. 10 Mile Road - 248.474.3033 Wine Spectator Award of Excellence, 2015...Zagat's Mi. Top 10, 2015. This hidden gem offers a seasonal garden, exquisite patio and private event rooms, romantic fireside dining and the purest of Italian cooking. Like dining on the outskirts of Rome. Michigan's best-kept secret no longer. www.cafecortina.com Located in an Italian countryside vineyard setting in Farmington Hills, Michigan. In its nearly four decade long history, Café Cortina has consistently strived to be more than just a restaurant. Founded on the site of a former apple orchard in 1976 by the Tonon family, Café Cortina started out as a “best kept secret” restaurant that has turned into a foodie destination. Passion for people, 'true' Italian flavors, genuine hospitality, and an inspired philosophy of making a positive difference in their local community and beyond is what drives all at Cafe Cortina each and every day. ______________________________________________________________
Anaheim / Los Angeles ANAHEIM WHITEHOUSE 887 South Anaheim Blvd - 714.772.1381 www.anaheimwhitehouse.com Wine Spectator Award of Excellence, 2001-2014. DiRona Since 1988. Zagat Rated Excellent, 2015. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat
Disneyworld / Universal / Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard - 407.345.8770 In 1984, Chris Christini created his privately-owned restaurant, Christini’s Ristorante Italiano. Nearly three decades later, Christini’s remains one of the best restaurants in Orlando, Florida. Christini’s impeccable reputation has set a precedent for service, quality, and professionalism, making it the most awarded Italian restaurant in Orlando. "A treasure among restaurants"–Zagat review, 2015. Best of the Best Five Star Diamond Award–DiRona, 2015. www.christinis.com
Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com
Las Vegas, NV FERRARO’S RESTAURANT - WINE BAR 4480 Paradise Rd. (Across from Hard Rock Hotel) - 702.364.5300 Italian family-owned and operated for over 25 years. 1200 wine labels. Wine Spectator Best Award of Excellence, 2015. Open Table Winner Diner’s Choice, 2015. DiRoNA 5 Diamond Award award 11 consecutive years, 2004-2015. Piano Bar, Private Rooms, State-of-the-art sound system. www.ferraroslasvegas.com
Los Angeles / Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com
Tampa, FL DONATELLO
Info 1-800-448-7544
232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 15 consecutive years, 2000-2015. www.donatellotampa.com
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