April 2019

SOUTHWEST THE MAGAZINE This is Lukas Nelson, Willie’s son.

After writing songs for A Star Is Born, he’s in the spotlight himself.

SOUTHWESTMAG.COM

A Star Is Rising He couldn’t be more prepared.

APRIL 2019

APRIL 2019

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Kick back.

And save the world.

She may teach in a tranquil setting, but UC San Diego professor Emilie Hafner-Burton knows others around the globe experience a much harsher reality.

So she’s working to change the way international laws and institutions protect the most vulnerable.

Ease up? As the No. 1 public university in the U.S. for public good, we’ll only do that when the world is a just place for all.

lookdeeper.ucsd.edu

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April 2019 Aubrey Bergauer is on a quest to “change the narrative for orchestras.”

38 Shaking Up the Symphony By challenging norms, executive director Aubrey Bergauer is redefining how audiences experience the California Symphony.

In Every Issue

Play

A Star Is Rising

10 Gary’s Greeting 12 Saludos de Gary 14 The A-List 16 Spotlight 17 Community Outreach 18 Our People 22 Feedback

29 Sip a sherry-forward cocktail, and soak up ocean breezes with a sunny stay in Fort Lauderdale.

42 As he carves out a place of his own in the music industry, Lukas Nelson remains true to his roots.

4 Southwest april 2019

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102 Fun! 106 Advertiser Directory 107 The Southwest Guide 120 One Question

Work

33 See why negotiating your salary pays off, discover how humility affects leadership, and streamline meetings.

The City You’re Missing: Norfolk 64 Sparked by innovative growth downtown,

this Virginia city is buzzing with new life.

PHOTOGRAPHY BY THE MORRISONS

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EDITORIAL INQUIRIES Write to Southwest: The Magazine 4131 N. Central Expy., Suite 750, Dallas, TX 75204, or email letters@southwestmag.com.

SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

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Does Your Hand Shake When You… Drink a glass of water? Write a note? Dial a phone number?

If so, you may have a condition known as essential tremor.

Our team at the Swedish Radiosurgery Center has successfully treated hundreds of patients over the past five years — using Gamma Knife, a nonsurgical, FDA-approved approach to treat essential tremor.

PACE COMMUNICATIONS® © 2019 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited.

The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded.

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Gary’s Greeting

Best in Flight

In 1967, Herb Kelleher and Rollin King developed the initial Southwest Airlines® concept in a hotel bar in San Antonio.

Their original business plan consisted of a triangle drawn on a cocktail napkin— three lines connecting Dallas, Houston, and San Antonio.

It was a novel idea—and it worked!

But only in Texas, initially. That’s because, prior to 1979, the federal government tightly controlled interstate air travel and decided which airlines flew where and at what price. Competition on interstate routes was virtually nonexistent, and federal regulators, not the market,

determined price. All that changed on Oct. 24, 1978, when President Jimmy Carter signed the Airline Deregulation Act into law.

I’d like to think that Southwest Airlines’ success within Texas helped to influence the Airline Deregulation Act, which went into effect in 1979. Forty years later, millions of people board airplanes every single day for all the reasons that are important in our lives—work, vacations, weddings, births, deaths, or simply to explore the world around us. The one driving factor that makes this all possible is low fares. In fact, nearly 90 percent of the

U.S. population has flown on a commercial aircraft. The reason is simple—low fares democratized the skies, and Southwest Airlines had a lot to do with that.

Since day one, Southwest Airlines has stayed true to our low-fare brand, and, as a result, we have consistently grown throughout our history. Today, Southwest® is the largest airline operating in the U.S. in terms of passengers served.

A 2017 study comparing airline prices found that, more often than not, Southwest offers the lowest published fares on the routes we serve—and, according to the study, when you factor in all the hidden fees other airlines charge, it’s not even close. For a Customer checking two bags, Southwest Airlines is the lowest price option 87 percent of the time.

We are committed to making sure that doesn’t change.

Southwest’s ability to be different and not follow the herd—not to mention becoming America’s largest airline—can be traced in large part to the Airline Deregulation Act. Thanks to this act, Herb and Rollin realized their Vision, and the traveling public benefits on every flight, every day.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

10 SOUTHWEST APRIL 2019

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Saludos de Gary

Lo Mejor en el Aire

En 1967, Herb Kelleher y Rollin King desarrollaron el concepto inicial de Southwest Airlines® en el bar de un hotel en San Antonio. Su plan de negocios original consistía en un triángulo dibujado en una servilleta—tres líneas conectando a Dallas, Houston y San Antonio.

Era una idea novedosa—¡y vaya que funcionó! Pero inicialmente solo en Texas. Ya que antes de 1979, el gobierno federal tenía estricto control sobre el transporte aéreo interestatal y decidía a cuáles destinos y a qué precios podían volar las aerolíneas. La competencia en rutas interestatales era inexistente. Todo esto cambió el 24 de octubre de 1978,

cuando el presidente Jimmy Carter firmó y promulgó el Acuerdo por la Liberalización de las Aerolíneas.

Me gusta pensar que el éxito de Southwest Airlines dentro de Texas ayudó a influenciar el Acuerdo por la Liberalización de las Aerolíneas, el cual entró en efecto en 1979. Cuarenta años después, millones de personas viajan en avión todos los días por razones que son importantes en nuestras vidas. Definitivamente, el factor que hace que todo esto sea posible son las tarifas bajas. De hecho, casi el 90 por ciento de la población de los Estados Unidos ha volado en un avión comercial. La razón es simple: las tarifas bajas

democratizaron los cielos y Southwest Airlines tuvo mucho que ver con eso.

Desde el primer día, Southwest Airlines se ha mantenido fiel a nuestra marca de bajo costo y como resultado, hemos crecido constantemente a lo largo de nuestra historia. Hoy en día, Southwest Airlines es la aerolínea más grande que opera en los Estados Unidos en términos de pasajeros atendidos.

Un estudio realizado en 2017 que comparó precios de distintas aerolíneas encontró que, en la mayoría de los casos, Southwest® ofrece las tarifas publicadas más bajas en las rutas que ofrecemos, y según el estudio, si se toman en cuenta todos los cargos ocultos que cobran las otras aerolíneas, ni siquiera están cerca.

Para el Cliente que documenta dos piezas de equipaje, Southwest es la opción con el precio más bajo el 87 por ciento de las veces. Estamos comprometidos a asegurarnos que eso no cambie.

La capacidad de Southwest de ser diferente se atribuye en gran parte al Acuerdo por la Liberalización de las Aerolíneas. Gracias a dicho acuerdo, Herb y Rollin cumplieron su Visión y llevaron los beneficios del viaje aéreo publico a todos los vuelos, todos los días.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

12 SOUTHWEST APRIL 2019

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The A-List

“Work smarter, not harder. Figure out which items bring you the highest return, and focus on those.”

—BRITNI VIGIL , FOUNDER AND OWNER, PLAY PARTY PLAN With a little help from the low fares and extensive nonstop flight options offered by Southwest®, Britni Vigil turned her passion project into a lucrative online business: Play Party Plan.

The website provides readers with ideas for family-friendly travel, recipes, and entertaining, and thanks to her A-List status, she’s been able to visit and write about more destinations than she ever imagined. Whether she’s planning a trip months in advance or booking a flight on the fly, Britni always chooses Southwest because she can easily make last-minute changes to her itinerary without fees. Plus, she can use her Companion Pass to bring her son with her while traveling for business. It’s always a pleasure having you and your family onboard, Britni!

—Casey Zanowicz, Communications & Outreach GROWTH SPURT “As a result of all the work-related travel I’ve done on Southwest, I’ve almost doubled my website viewership over the past year.”

ISLAND VIBES “My husband and I have been to Hawaii once, and now that Southwest will be flying there, we’d love to go back with our whole family.”

KINDNESS COUNTS “Always be kind.

You never know how someone’s day is going, and a kind word or action can go a long way.”

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Spotlight BIG PICTURE

Supporting the Small Screen

Southwest® partners with ATX Television Festival to bring you exclusive content.

Since 2013, Southwest has served as the official airline of ATX Television Festival, a four-day event in Austin, Texas, that celebrates television by looking at where it’s been, where it is now, and where it’s headed. ATX hosts fans and industry professionals for screenings and panel discussions, and the festival is an opportunity for up-and-coming writers to showcase their work and network with TV’s top decision-makers.

As an onboard extension of our partnership with ATX, Southwest is providing Customers with behind-the-scenes content on some of their favorite TV shows. On an exclusive TV Series Channel dedicated to ATX, Customers can view past festival panels. Through iHeartRadio’s all-in-one digital music and live streaming radio service,* Customers can listen to the official ATX podcast series, The TV Campfire, where television pros discuss the ins and

outs of the industry. Access the TV Series Channel and iHeartRadio podcast on the Inflight Entertainment Portal via the Southwest app on your mobile device, or via Southwestwifi.com on your laptop.

Southwest Airlines® is proud to support budding talent in all categories of the arts, including aspiring scriptwriters. ATX’s annual Pitch Competition invites undiscovered TV writers to submit pitches for a scripted series, with the top 10 finalists presenting their ideas live at the festival in front of a panel of showrunners and studio executives. To help contestants get to Austin for the event, Southwest is providing this year’s finalists round trip air travel and hotel accommodations. By eliminating the burden of travel costs, Southwest hopes to open up the competition to a wider group of applicants and help even more rising stars turn their dreams into reality.

Want to experience ATX in person? To score a festival badge for this year’s event (June 6–9) at a discounted price, visit atxfestival.com/attend and enter code SOUTHWEST20 to receive 20 percent off your purchase through May 20.

—Alyssa Foster, Communications & Outreach *Due to licensing restrictions, free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. Available only on WiFienabled aircraft. Limited-time offer. Where available.

PHOTOGRAPHY BY JACK PLUNKETT

ATX Television Festival hosts events at multiple Austin venues, including the historic Paramount Theatre (pictured).

16 SOUTHWEST APRIL 2019

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HOUSTON Paul Vitenas, Jr., MD 4208 Richmond Avenue Houston, TX 281-484-0088 DrVitenas.com Castle Connolly – Top Doctors

DENVER Paul C. Zwiebel, MD 2050 East County Line Road Highlands Ranch, CO 303-470-3400 DrZwiebel.com 5280 Magazine – Top Doctors

PHOENIX Deborah J. White, MD 8896 East Becker Lane Scottsdale, AZ 888-277-1869 DrWhitePlasticSurgery.com Castle Connolly – Top Doctors

MINNEAPOLIS Richard H. Tholen, MD 4825 Olson Memorial Highway Minneapolis, MN 763-545-0443 MPSMN.com Castle Connolly – Top Doctors

ATLANTA Keith Jeffords, MD 3964 Atlanta Road Smyrna, GA 678-370-9854 DoctorJeffords.com Castle Connolly – Top Doctors

DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

Dr. Paul Vitenas, Jr. Houston, TX

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PITTSBURGH Leo R. McCafferty, MD 580 South Aiken Avenue Pittsburgh, PA 412-687-2100 McCaffertyMD.com Castle Connolly – Top Doctors

THESE DOCTORS ARE AMONG

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PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.

All doctors are board certified by the American Board of Plastic Surgery (ABPS).

SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco

LOS ANGELES Luis H. Macias, MD 13160 Mindanao Way Marina del Rey, CA 310-822-7213 AestheticMdR.com Super Doctors – Southern California

AUSTIN Jennifer L. Walden, MD 5656 Bee Cave Road Austin, TX 512-328-4100 DrJenniferWalden.com Super Doctors – Texas

SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors

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Marcelo Ghersi, MD 550 Biltmore Way Coral Gables, FL 305-680-3461 DrGhersi.com Castle Connolly – Top Doctors

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These top eye surgeons specialize in LASIK, laser cataract surgery, lens implantation and KAMRA for close vision.

LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

NASHVILLE Jeffrey D. Horn, MD 4230 Harding Pike Nashville, TN 615-434-2020 BestVisionForLife.com Castle Connolly – Top Doctors

NAPLES, FL Farrell C. Tyson, MD Other locations: Ft. Myers, Bonita & Cape Coral, FL 239-542-2020 TysonEye.com Gulfshore Business – 40 Under 40

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PHOENIX Craig R. Cassidy, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors

ATLANTA Milan R. Patel, MD 6300 Hospital Parkway Johns Creek, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors

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ST. LOUIS FACIAL PLASTIC SURGERY L. Mike Nayak, MD 607 S. Lindbergh Boulevard St. Louis, MO 314-991-LIFT (5438) NayakPlasticSurgery.com Castle Connolly – Top Doctors

DALLAS NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors

INFERTILITY Alfred J. Rodriguez, MD In Vitro Fertilization 6130 West Parker Road Plano, TX 972-981-7800 TexasIVF.com Castle Connolly – Top Doctors

SEATTLE PLASTIC SURGERY Rikesh Parikh, MD 1810 116th Avenue NE Bellevue, WA 888-242-1955 RikeshParikhMD.com Seattle Met Magazine – Top Doctors

PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory

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Brush better without the baggage The perks of sky-high travel tell us that more is more, like extra legroom, snacks, and sips. But when it comes to oral care, a “little” goes a long way. The quip electric toothbrush starter set (from $25) makes it simple with a slim design that travels light and lasts 3 months on a single charge. To keep you jetsetting in style, there’s a nifty cover that sticks to mirrors at home and hotels, and slides over your bristles to stow away in your carry-on.

quip also features timed sonic vibrations with 30-second pulses to guide an elevated clean, and it’s one of the first electric brushes accepted by the American Dental Association. Subscribe to get your first refill free,* and we’ll automatically refresh your old brush head and battery for $5, and optional toothpaste ($5 more) every 3 months with free shipping, and zero delays.

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Community Outreach

MODEL CITIZENS

Learn all about Southwest® citizenship at southwestone report.com.

The Power of Our Purpose

PHOTOGRAPHY COURTESY OF SOUTHWEST AIRLINES

Southwest celebrates its commitment to corporate citizenship.

Almost 50 years ago, Southwest Airlines® was founded on the innovative idea of democratizing the skies by making air travel more affordable and offering unrivaled Hospitality. This powerful Vision led Southwest to become the successful airline it is today, and it propels us to continue to be a Leader in corporate citizenship.

In 2009, leadership expert Simon Sinek started a movement to help people find inspiration at work. In a TED Talk on the topic, Sinek stated that most companies can explain what they do and some companies can describe how they do it, but few companies can say why they do what they do.

At Southwest, providing friendly, reliable, and lowcost air travel is what we do, and centering our work on the core values of having a Warrior Spirit, Servant’s Heart, and Fun-LUVing Attitude is how we do it.

The why behind what we do as a Company is equally important to us. Our why is our Company Purpose, which is to connect People to what’s important in their lives. Whether it’s reuniting members of a family, helping a child see the ocean for the first time, or bringing folks together for an important business deal, our low fares and ontime arrivals make it all possible. From our commitment to the communities we serve to our superior Customer Service, our Purpose enables us to do it all from the Heart.

Southwest’s dedication to the triple-bottom line of Performance, People, and Planet has allowed us to lead the way in corporate social responsibility and global citizenship. We continuously strive to reduce our environmental footprint, have a positive impact on society, and partner with other organizations to improve communities. Our commitment to being a good corporate citizen is ingrained in our Purpose, and we hope our Leadership will inspire others just as our innovative Vision did almost 50 years ago.

—Todd Spinks, Advisor, Sustainability & Citizenship

APRIL 2019 SOUTHWEST

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Our People WANT TO SHARE YOUR STORY? Have you witnessed an act of kindness from a Southwest Airlines® Employee? Whether you’re a Southwest® Employee or a Southwest Customer, let us know at Southwest.com/ contact-us.

To thank these Employees for their work and dedication, Penn & Teller is proud to give them each two tickets to see the show in Las Vegas.

Congratulations!

Nick L.

EMPLOYEE SINCE

2007

POSITION

Manager, Command Center HOME BASE

MDW

Anthony H.

EMPLOYEE SINCE

2012

POSITION

Manager, Ramp and Operations HOME BASE

MDW

Jason S.

EMPLOYEE SINCE

2010

POSITION

Ramp Agent Supervisor HOME BASE

MDW

18 SOUTHWEST APRIL 2019

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A Hero Goes Home

When the remains of a World War II veteran were transported on a Chicago-bound Southwest flight, I was overwhelmed by the honor and respect given to this hero. I want to thank several MDW Employees for taking the time to ensure everything went just right. Nick Latronica (Manager, Command Center), Anthony Hendricks (Manager, Ramp and Operations), and Jason Spencer (Ramp Agent Supervisor) worked together to organize the careful transportation of the casket. They made sure the process ran smoothly from beginning to end. I got to stand with some of the veteran’s relatives as the casket was carried off the plane, and they were so appreciative of the Crew’s respectful treatment of their family member. They couldn’t stop complimenting our Employees, including the additional Ramp Agents who lined up along the concourse to salute the veteran. This experience filled me with great pride, and it’s something I will never forget.

—James Goodman, Team Leader ILLUSTRATION BY MICHAEL KIRKHAM

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Our People

Sharona C.

EMPLOYEE SINCE

2000

POSITION

Flight Attendant HOME BASE

LAS

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WHAT’S IN A NAME?

AN ANGEL AMONG US

My husband and I met Flight Attendant Sharona Cathey after boarding the plane, when she was walking around to welcome Passengers. Sharona noticed right away that I was nervous about flying and offered me a drink to calm my nerves, which is when I told her I was expecting. She was genuinely happy for me and my husband, and because I was exactly 12 weeks pregnant, she was one of the first people we told. She asked us about the baby’s gender and name, but we didn’t know either yet. She then announced over the intercom that the Passengers in row 19 were having their first baby, and passed out napkins and pens to all the other rows. Everyone wrote down baby name suggestions and encouraging notes, which we saved as a keepsake for our son. We will always remember Sharona for her warm reaction to our pregnancy, and for helping us choose a name for our son!

—Rosemary Leader, Southwest Customer

With my 7-pound dog in tow, I was trying to check in at the ticket counter. The airport was chaotic due to a huge rainstorm, and my dog was barking more than usual because of the noise. I’m vision-impaired and I move slowly, so in this situation, I really needed a wheelchair to get through security and make it to the gate on time. I was frazzled and holding back tears when Customer Service Agent Peggy Gowan took matters into her own hands. Peggy, who had been called in early that day to help with the storm-related confusion, gave up her break to walk me and my dog through security and all the way to our gate. She was incredibly kind and never made me feel like an incovenience. She embodies the Southwest can-do spirit I have come to trust and admire. If someone didn’t believe in angels before that day, seeing Peggy in action would have confirmed that angels walk among us!

—Nancy Aslam, Southwest Customer

Peggy G.

EMPLOYEE SINCE

2008

POSITION

Customer Service Agent HOME BASE

PHX

1/4/19 12:17 4:32 PM 3/7/19

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feedback

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us. letters@south westmag.com facebook.com/ Southwest Magazine @SouthwestTheMag #SouthwestMag @Southwest Magazine #SouthwestMag

Dear Editor,

I greatly enjoyed Steve Almond’s article, “Like Being 15 Again” [February 2019]. As I sit beside my beautiful wife and mother of our three children, I find myself wondering what it will be like when that terrible day comes and one of us is left alone. I wonder the same thing when I think about my incredible parents. Steve’s story helped lessen that fear a little by allowing me to empathically imagine what he and his loved ones experienced. I want to thank Steve for his reminder that in pain there is always hope, and that people who are courageous will find a way to enjoy the ride, no matter what stage of life they’re in!

Jeff Grant SAN DIEGO

/ Indeed, Steve’s story taught us that good things can come out of life’s biggest challenges.

SHARED STORIES

After reading Steve Almond’s article, I felt compelled to share the uncanny similarities between his story and my own. Ten years ago, my grandmother, Barbara, lost

her husband of 50 years. A year later, she was visiting her hometown and ran into her high school sweetheart, Bill. They hadn’t seen each other since high school, and in that time, Bill had raised a

22 Southwest april 2019

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family with his wife, who also happened to be named Barbara. The two exchanged contact information and maintained a friendship for several years, mainly serving as each other’s support system. Having taken care of my grandfather throughout his years-long battle with emphysema, my grandmother helped to comfort Bill as he cared for his wife during her struggle with emphysema. After Bill’s wife died, their friendship eventually turned into something deeper. Barbara and Bill have been married for three years now, and I couldn’t be happier for them!

Jordan Hall HOUSTON

plane. I can relate to the article on so many levels. As a widow, I never dreamed I would find the second love of my life—until nine years ago, when I met a widower.

We were both married a long time with children and grandchildren.

He became my best friend, and as the years go by, we continue to have a deeper appreciation of how fortunate we are to have found each other. Our relationship is not growing old or stale. I hope Steve’s article will inspire others who are young at heart and allow them to feel 15 again.

Joanne Fessett CHICAGO

/ We all deserve that kind of feel-

/ That is uncanny, especially con-

ing. Thank you for sharing.

sidering Steve’s mother and stepmother were both named Barbara, too. We have goosebumps!

SWEETHEARTS AND SECOND CHANCES

YOUNG AT HEART

I found Steve Almond’s story so heartwarming that I had to hold back tears while reading it on the

Steve Almond’s article had this 62-year-old, 225-pound Southern boy in tears. My wife, Ladonna, was an absolute angel who taught me to be the man I am today. After

fighting cancer for 11 months, she died in 2017. Following her death, I tried to keep an open mind about eventually dating again. When I ran into my high school sweetheart, Becky, at our 45th reunion last summer, I wanted to talk to her but decided against it.

I later sent her a Facebook friend request and found out through her profile that her husband had passed away years earlier. I messaged Becky to apologize for not speaking to her at the reunion and gave her my phone number in case she ever wanted to talk. The next day, I was out of town on business and Becky asked me to call her after I finished my meetings. We talked the whole drive home, from Atlanta to Nashville. Becky and I are planning to move in together and finish the race of life as one.

David Parker SARASOTA, FLORIDA

/ You weren’t the only one in tears, David. Steve’s article had that effect on many others who wrote us.

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DAT I N G C O N N E C T I O N S

 IT'S JUST LUNCH CLIENTS

RICK SWANSON Technology Partner EDUC: MS, VA Tech INTERESTS: Cooking, travel, tech

KRISTINA KERN Founder, Stella*s PopKern EDUC: BBA, UKY INTERESTS: Travel, skiing, food

DATING. UNPLUGGED!

CLICK, TAP, SWIPE, REPEAT. IT’S ALL SO… IMPERSONAL. ONLINE DATING WAS SUPPOSED TO MAKE FINDING SOMEONE EASIER, SO WHY DOES IT FEEL LIKE SUCH A CHORE? With a career that took up a lot of his time and energy, online dating had begun to feel like Rick Swanson’s second job. He spent hours filtering through online dating profiles and arranged multiple dates on his own—but time after time, the spark just wasn’t there.

There had to be a better way.

That’s when Rick saw an ad for It’s Just Lunch (IJL) in an airline magazine and decided to give matchmaking a try.

It's Just Lunch.indd 2

Today, Rick credits It’s Just Lunch with introducing him to the love of his life, Kristina.

research and found it to be the right “match” for me.

Life before It’s Just Lunch?

What was working with a matchmaker like?

Kristina: My dating life was totally scattered and unfulfilling. I had just started Stella*s PopKern and, as a single mother, I just found the whole online dating thing completely unmanageable and daunting. I wanted someone who knew me to “fix me up” and when a friend suggested IJL, I did some

Rick: The interview process was really valuable. Sandra, my matchmaker, was genuinely interested in learning about me. She really wanted to understand what I was looking for in a woman, what I found attractive, what I found interesting, what intrigued me. We talked about my work, my outside

1/30/19 8:28 AM

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interests, etc. When someone is leading you through the process, it makes you think. Sandra got me to reflect honestly on what I was looking for.

How has your life changed since?

Best part of the IJL experience?

Advice for singles considering IJL?

K: It was super easy because IJL arranged the dates. All I had to do was get ready and meet at the restaurant.

And unlike online dating, I felt that my dates were interested in meeting quality people, not one-night stands.

Your matchmaker calls you up with a match and then gives you the details of the date. All you have to do is show up and have fun!

What makes you two a great match?

K: He’s comfortable in his own skin. He loves the fact that I am confident! I can just be who I am, and I’ve never felt so at ease with anyone else.

IT'S JUST LUNCH MATCHMAKERS

R: She’s got this gigantic personality; she’s self-confident and brilliantly smart. The way she ‘geeks out’ on the things she enjoys, the passion she has…

I mean, who else could take something as commonplace as popcorn and turn it into a food group? It’s totally refreshing.



R: It’s like a piece of me that had ceased to be is back again. Having somebody to share life with, who is even more passionate than you are is special. I’m a radically happier person than I was.

R: Dating is a real challenge in our fast paced, always connected, and frequently impersonal world. Having a real person on your side, helping to find the right partner is a huge plus.

The success of It’s Just Lunch is built on creating high quality matches in low pressure situations. In 27 years, they’ve set up millions of first dates. Make meeting someone special a priority. Get in touch at 800-858-6526 or itsjustlunch.com.

DATING TRENDS How long does it take you to decide if you want to see a “first date” again?

IMMEDIATELY 5 MIN OR LESS

16%

DON'T KNOW

19%

15% 14%

20%

15%

MORE THAN ONE HOUR

30 MIN OR LESS

ONE HOUR

After swapping phone numbers

IJL SIGNATURE MATCHMAKING PROCESS: 1. Through a series of conversations,

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we get to know you and your relationship goals.

2. Your match is hand-selected and

57%

67%

AGE 45-54

AGE 35-44

your date arranged. We’ll even make the restaurant reservations.

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43%

AGE 55-64

80%

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30%

AGE 65-74

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yourself.”

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IT’S JUST LUNC IT’S JUST LUNCH 800.858.6526 ItsJustLunch.com Source: IJL Singles Survey

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PLAY Drink CIT Y SIPS

Sherry Mai Tai The bartenders at Severance, a cozy wine bar and specialty shop found on Los Angeles’ Melrose Avenue, are certified sommeliers. They know their terroir (wines are listed by region rather than varietal) and how to handle a sword: Champagne bottles here are often opened with a saber.

Join the bar’s monthly wine exploration club—or just ask politely—and we bet they’ll share some of their wisdom. But you don’t have to be a connoisseur to appreciate the Sherry Mai Tai, a cheeky take on the tiki bar favorite that uses two kinds of sherry in lieu of rum. The pistachio orgeat, an earthy alternative to a traditional almond-based syrup, is the pièce de résistance. (Pardon all our French. We blame the wine.)

MAKE IT ← In a tin, combine 1½ ounces Aurora Amontillado sherry, ½ ounce Lustau Jarana Fino sherry, 1 ounce pistachio orgeat,* 1 ounce lime juice, and 2 dashes orange bitters.

Shake, and then strain over crushed ice into a rocks glass.

Garnish with mint bloom. *Add 3 cups near-boiling water and 7 ounces of shelled, unsalted pistachios to a blender. Blend on high for 2 minutes. Fine-strain through a mesh strainer lined with layers of cheesecloth. Add 2¼ cups sugar and blend for another minute. Pour into a glass jar and keep refrigerated.

PHOTOGRAPHY BY NICK CABRERA

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Browse geometric pendants, stackable rings, and delicate metal earrings at thelandofsalt.com.

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The jeweler behind The Land of Salt showcases Utah’s best handmade gems.

Erica Hoggan’s home state is her biggest muse. The Salt Lake City native divides her time between creating new collections, teaching workshops, and managing her storefront in the city’s up-and-coming Maven District. When she can get away, Hoggan heads for the Rocky Mountains or red-rock deserts in search of inspiration. “I love to use stones that are found in Utah,” she says. Her favorites include variscite (“similar to turquoise, but greener”) and champagne-colored topaz.

Hoggan often reserves these finds for custom pieces or designs not sold online, giving us one more reason to visit the Beehive State.

Hoggan swears by this organic skincare product during the dry winter months. $20; livecrude.com

Pet Bed mae woven Furry friends can lounge in style on these black and white mud cloth pillows. From $85; maewoven.com

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BEACH BOUND Rental bikes or a complimentary shuttle can easily connect you to the sand and surf.

STRETCH Located on the ground floor, Yoga Joint studio schedules up to 15 body-bending classes a day.

CHEERS Opening later this month, the hotel’s rooftop bar, Sparrow, will offer views of the ocean and tropical tipples.

CHECK IN

Florida averages more than 100 sunshine-filled days a year, and this swanky hotel in downtown Fort Lauderdale takes advantage of every single one. Stake your claim on a cabana beside the saltwater infinity pool, or spread out on the garden terrace located just off the sixth-floor lobby. Here, cozy couches with palm-print pillows coexist alongside actual palm trees, and bottles of rosé are accompanied by cotton candycolored sunsets. When you do venture indoors, you’ll find 209 stylishly appointed guest rooms with rain showers and Amazon Alexas that can assist with everything from weather forecasts to room service. Of course, if you’re still craving the outdoors, you can always book a suite with a private balcony. From $199

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

PHOTOGRAPHY COURTESY OF THE DALMAR

The Dalmar

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WORK Number

36%

PHOTOGRAPHY BY LEVI BROWN/TRUNK ARCHIVE

Only of us negotiate our initial salary.

A ZipRecruiter survey of 50,000 job seekers revealed that just over a third of prospective employees push for more money after receiving an offer—and those who don’t pay dearly. “The average person who negotiates their salary gets $5,000 more per year,” ZipRecruiter CEO Ian Siegel says. “The way raises work over time is a formula similar to compound interest.

For example, a $5,000 raise on your first job—$45,000 instead of $40,000—accrues to a $750,000 difference in lifetime earnings.” Talk about a reality check. If you’re ready to negotiate, Siegel says, the most important thing to do is to have another job offer: “Nothing will make you more attractive to an employer than knowing other employers are interested in you.”

Sounds like Siegel’s right on the money.

WAGES AND AGES Eighty-four percent of 18- to 24-yearolds accepted their first offer, vs. 59 percent of 45- to 54-year-olds.

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WORK Takeaway

Zhuo’s new book, The Making of a Manager: What to Do When Everyone Looks to You, speaks to firsttime managers.

OUT TAKES

Great managers are humble, says Facebook’s vice president of design.

I became a manager at 25 and oversaw people who were formerly my peers. My best advice to anyone in a similar situation is don’t view management as a hierarchy. When you think you’re somehow higher up or better at something than the people who report to you, it makes things awkward. Your role is to be a coach, and if you look at sports, coaches are often training players who are much more skilled at the sport than they are. Many people on my team are far more talented than I am when it comes to having a critical eye and designing, or even at writing and communicating. My job—and the job of any manager, really—is to figure out how to help employees understand and apply their strengths to reach their goals.

TOP READ One of my favorite books I’ve read this year is The Hate U Give by Angie Thomas. It’s powerful and moving.

ONE ON ONE The day-to-day bustle of work makes it easy to only focus on what’s getting done, but it’s really important to have a cadence where we check in and ask how people are doing.

PHOTOGRAPHY BY JEFF SINGER

Julie Zhuo

LEARNED BEHAVIOR You don’t have to be a manager to be a leader. Good managers should be leaders because you’re not going to be very effective if people don’t see you as someone they trust and want to follow, but leadership is something that can be developed.

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WORK Solution Dignan, founder of the consulting firm The Ready, is the author of Brave New Work.

Give Your Office a Tune-Up

It’s time to fix meetings, says organizational mastermind Aaron Dignan. Start by canceling all of them.

What does a good meeting look like?

“A healthy team has a format for each meeting, and roles to play. When you visit meetings, right away you can see the dynamics of a workplace. Is there equal time for everyone to talk? Do people feel free to participate? Do they know what the meeting is supposed to do?”

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What are some key roles?

“The facilitator keeps the meeting structured. It’s important that the facilitator is not the leader of the team, because the leader has enough power.

The scribe keeps a transparent record of what’s going on. The facilitator can focus on the group’s energy and momentum, and the scribe can focus on writing down a policy or documenting what the team’s doing.”

What about formats?

“One format that’s really valuable is a retrospective, which is a chance for the team to look back after a project and say, ‘What did we learn, and what will we change going forward?’ It’s not as exciting as moving on to the next project, but it uses the learning muscle that is so anemic in most work cultures.”

How can a team start to have better meetings?

“Take two weeks and don’t have any meetings at all.

Continue to collaborate and talk, but don’t have anything planned. Then hold a retrospective and say, ‘In the last two weeks, what did you miss?’ Rebuild the rhythm from there. What’s the fewest number of meetings the team can have and still be effective? Rather than pile on recurring meetings, have them in response to real things.”

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Aubrey Bergauer is

Shaking up the

Symphony How a millennial who believes in both Mozart and metrics saved a California orchestra, redefining the classical concert experience as we know it.

By Laura Fraser | Photography by The Morrisons

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M

ost symphony performances begin with a hush, followed by a smattering of polite applause as the conductor takes the podium. Not at the California Symphony. Before a recent concert, executive director Aubrey Bergauer strode on stage in a stylish black dress and mauve velvet heels and warmly welcomed the audience, sprinkling in a few words of Spanish. She encouraged people to bring drinks to their seats. She told them they could clap whenever they wanted. And she said it was OK to use phones on silent. Many of the patrons filling the nearly sold-out house in the Bay Area fit the typical classical concertgoer mold— gray hair, dark suits, understated jewelry—but there were plenty of fresh faces, too. The all-ages crowd dressed in everything from business-casual button-downs to hoodies, the uniform of Bay Area tech tycoons. Anyone who might have worried they’d be out of place could breathe easy.

In recent years, the 76-piece orchestra based in Walnut Creek—a suburb 25 miles east of San Francisco—has undergone a makeover, stepped up its outreach to younger music fans, diversified its organization to reflect the demographics of the surrounding community, and strengthened its bottom line. When Bergauer arrived in 2014, the symphony was on the brink of financial collapse.

Now, ticket sales have increased by 70 percent, concerts are frequently added to keep up with the demand, and the number of donors has nearly quadrupled.

As orchestras around the country deal with aging audiences and search for ways to stay relevant—with midsize symphonies facing greater financial challenges than their big-city, big-donor

counterparts—the California Symphony has succeeded by taking bold risks without compromising its musical integrity. The Mercury News of San Jose, sizing up performance groups in the area, said the orchestra may be the “most forward-looking music organization around.”

Behind it all is 36-year-old Bergauer, a fasttalking, blog-writing, numbers-wielding marketing maestro who knows millennials because she is one herself.

“My goal is to change the narrative for orchestras. It’s beyond one organization,” Bergauer says.

“It’s about how we replicate success elsewhere, and I feel like everything I’ve done is replicable. I don’t think anything is specific to this market or to this community.”

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Hitting the Right Notes These four symphonies took a chance on imaginative programming and it’s paying off.

Seattle Symphony

San Francisco Symphony

▷ the twist: This symphony boasts a dynamic duo: Untuxed is an informal, short presentation of classical compositions— think Beethoven and Brahms—performed by musicians in blue jeans, while Untitled is an unapologetically avant-garde late-night event with a focus on contemporary works.

▷ the twist: SoundBox is an immersive spectacle with no assigned seats and an eclectic lineup. The techy venue, which features multiple stages and 85 loudspeakers, can be customized to the piece.

For example, music harkening back to the Middle Ages will sound much like it did when it was originally performed in a European Gothic cathedral.

▷ bravo: Search YouTube for the orchestra’s collaboration with rapper Sir Mix-ALot. Their rendition of “Baby Got Back” has nearly 7 million views.

ROCO

PHOTOGRAPHY BY ART GARCIA (CONCERT)

▷ the twist This

▷ bravo: Mingle with the musicians over craft beer and cocktails.

Detroit Symphony Orchestra

Houston-based symphony has performed pieces inspired by everything from miniature trains to a 19th-century Turkish wrestler and isn’t afraid to mix up the traditional format.

One event, Musical Chairs, took audience members downtown where they meandered through historic homes while enjoying different ensembles.

▷ the twist The DSO has a history of innovation: In 1922, it became the first orchestra heard on the radio, and, for the past 40-plus years, its Classical Roots program has celebrated African-American artists. More recently, it began Musical Feasts, an intimate dinner party series held in patrons’ homes.

▷ bravo: The ROCO app delivers program notes in real time.

▷ bravo: Tune in to one of the symphony’s free webcasts.

– By Tommie Ethington

B

efore taking the reins as executive director, Bergauer was aware of some of the challenges facing orchestras, having spent time in development and marketing at the Seattle Opera and at Bumbershoot, a music and arts festival in Seattle. Though the California Symphony would be her biggest undertaking yet, she saw potential in the great artistic product, a nationally recognized composer residency, and a rising star conductor who would be her partner.

Directing a symphony also represented a dream.

A Houston native, Bergauer got her start in classical music as a student. She’d hoped to play saxophone in the middle school band, but, full up on saxes, the band director lugged out the tuba instead. “I had to sit on telephone books to reach the mouthpiece,” Bergauer recalls. Still, she loved music and excelled at it, playing in the Houston Youth Symphony and performing at Carnegie Hall. It wasn’t until the HYS changed executive directors, when she was 16, that she found her true calling.

“It was a lightbulb moment,” she says. “Sitting in the back of the orchestra, I realized it was someone’s job to organize this whole thing, and that was the job I wanted.” From that point on, she studied music and business in tandem, remaining laser-focused on leading an orchestra of her own.

When the California Symphony came knocking, Bergauer says, “I warned them I was going to do things differently.” Unlike many orchestras that try to appeal to younger audiences (in the symphony world, “younger” means “under 60”), Bergauer and Donato Cabrera, the California Symphony’s music director and conductor, didn’t start with the premise that there was something wrong with the music itself.

“People think that to bring in younger audiences you need ‘The Symphony Meets the Beatles,’ but a Beethoven symphony is amazing to anyone. You don’t have to ‘symphonize’ pop music,” Cabrera says. “We needed to change the experience, not the repertoire.”

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↓ Lukas Nelson’s guitar bears his dad’s signature— Willie signed it by accident one day, thinking it was for an auction.

↑

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half-century, from Dylan to Cash to Madonna to Snoop to—you get the idea. Good luck naming a famous musician who hasn’t been here. This is where I meet Lukas Nelson. He’s spent quite a bit of time here recently—and seems right at home.

Nelson isn’t famous like the names on the walls here, but it feels like he’s headed in that direction.

He’s been a fixture in the world of Americana music for a while now, but in the last two years, the 30-year-old Nelson and his band, Promise of the Real, have toured with Neil Young, recorded with

WARDROBE BY APUJE KALU/CELESTINE, GROOMING BY ANNA BERNABE/EXCLUSIVE ARTISTS MANAGEMENT

THE BUILDING, erected in the 1920s, used to be a Masonic Temple. That’s why there are still long, narrow hallways, decorative antique chandeliers, an old auditorium on the second floor, a few secret passages, and several towering, kaleidoscopic stained-glass windows. Since the 1960s, though, this four-story blockish brick building on the west side of Los Angeles, a few minutes from the Santa Monica Pier, has been known as The Village. The legendary studio has hosted a litany of the most successful recording artists of the last 44 southwest april 2019

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↓ Nelson, photographed at Cactus Cube Studio in Los Angeles, couldn’t be more laid-back about his growing acclaim.

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Lady Gaga, and toured and recorded with Nelson’s The Village studio in father—who happens to be country legend Willie L.A., where Nelson recorded most of his Nelson. Lukas and the band also finished a new alnew album, along with bum, untitled as this issue went to press, that may parts of A Star Is Born be out in June. And Lukas spent time coaching actor Bradley Cooper on how to play guitar, and then several weeks promoting Cooper’s remake of A Star Is Born. Oh, Nelson also cowrote eight songs on the soundtrack, and his band plays the backing band for Cooper’s character in the film, which managed that rarest of Hollywood feats: earning both critical acclaim and hundreds of millions in box-office profits. At the North American premiere, in Toronto, Nelson sat between Lady Gaga I did stop moving, it would be a whole paradigm and comedian Dave Chappelle (who’s also in the shift for me, and I’m not sure I’d like it. I like keepmovie) as Cooper lathered the young troubadour ing my soul fresh.” in praise.

All of which has made the last few years—this All of this might seem pretty surreal for most “sudden” success—seem normal. Because it wasn’t people. The celebrity friends. The getting noticed sudden at all. In fact, his entire life, in one way on the street. The calendar that has him on the or another, has been preparing him for this newroad around 280 nights a year. Press junkets, long found fame. He’s thought about it a lot. “It’s like in interviews, hanging out in a fabled studio like The a movie theater,” Nelson says. “You sit down, and Village. Imagine how strange it could feel. the lights dim slowly, so your eyes adjust.”

But not to Lukas Nelson. He’s been around ceNelson has definitely adjusted. lebrities all his life. He’s seen his father get recognized by strangers for as long as he can remember.

HEN LUKAS NELSON was 6 When he was a kid, his dad was almost always on years old, he had a dream. He the road. (One of Willie’s most famous songs is litwas singing on a stage, and erally all about that.) So the last few years—well, when he looked out, he saw this is sort of how he imagined it might go. hundreds of thousands of peoHe’s explaining all of this to me on a sunny Satple. He remembers being terurday afternoon, during a rare break in his schedrified. More than two decades later, he can still ule. We’re sitting in the control room of a studio recall the details. on The Village’s third floor. Nelson’s wearing cow“A voice told me to shrink down into my chest boy boots, jeans, and a pearl-snap shirt, and his cavity where my heart is,” he says, “and to look long, straight hair—just a shade lighter than his out at the crowd, like all my soul was looking out father’s was at this age—is tied back.

Next to his chair is a control panel with approx- through the center of my chest.”

As he recounts the story, he lifts a hand to his imately 10,000 knobs, slides, buttons, and levers. brow. “My eyes and Life could look head were up here,” as chaotic as that he says. Then he board if he hadn’t lowers his hand seen this sort of to his chest. “But thing before. But he this is where I was knows which butcoming from. I tons to push, which started to sing from knobs to turn, and that place, and the when. He says livcrowd went wild.” ing on the go is all Then he woke he’s ever known. up. “That was “I don’t think a metaphorical I’ve ever been anyLukas Nelson, who’s lived in both Hawaii and Texas, gives a dream [where] I where longer than glimpse of his favorite spots in Maui in “Sites and Sounds,” a video didn’t even reala few months in my series and partnership between Southwest and Luck Reunion, a movement dedicated to celebrating American roots music. In his ize the metaphor,” life, without movvideo, he’s joined by singers Nikki Lane and Maui local Lily Meola he tells me. “That’s ing,” he says. It feels as he offers an insider’s look at Southwest’s newest destination. where I find my natural to him. “If Visit Southwest.fm/SitesandSounds to learn more.

PHOTOGRAPHY COURTESY OF VILLAGE STUDIOS (INTERIOR) AND JOHN KILAR (MAUI)

W

▶

/

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peace: my heart. So I live for my heart at all times.”

This is how Lukas Nelson talks. His voice sounds remarkably like his father’s. Sometimes when they record together, it’s hard to tell one from the other. (He also inherited his dad’s round face and twinkling eyes.)

The younger Nelson, like his dad, is part positive-vibe flower child, part cowboy poet, part wise-beyond-his-years nomad. In conversation, he’s just as likely to quote Taoist philosophy or Nikola Tesla or modern theories in neuroscience as he is to reference the career of Jimi Hendrix.

Anthony LoGerfo, the drummer in Promise of the Real, met Nelson 12 years ago at a Neil Young concert. They immediately bonded over the music.

“You’d think the son of Willie Nelson would be really closed off and afraid, knowing there are people out there who might take advantage of

him,” LoGerfo says. “But Lukas is a big-hearted, kind soul, and really open.”

When Lukas isn’t on the road, he lives in L.A., but he was born in Austin, Texas, and grew up mostly on Maui, the oldest son of his father’s fourth wife, Annie. As a kid, Lukas swam competitively. He surfed. And he played guitar. He tells me the songwriting neural pathways in his brain were established early. “I’ve heard music my whole life,” he says. “I’ve heard what a good song sounds like.

I’ve grown up with one of the best songwriters in the world, so I know the general structure of a song. From an infant age, I’ve been hearing it.”

He remembers being maybe 3 or 4 and seeing his father play in Europe with The Highwaymen.

(That’s the supergroup Willie formed with Johnny Cash, Waylon Jennings, and Kris Kristofferson.)

Lukas remembers the way the entire crowd

PHOTOGRAPHY COURTESY OF NELSON FAMILY; PHOTOGRAPHY BY NEAL PRESTON (COOPER), TIM MOSENFELDER/GETTY IMAGES (WILLIE), AND KEVIN MAZUR/GETTY IMAGES (LADY GAGA)

Clockwise from top: Lukas and his dad; with Lady Gaga at the Toronto Film Festival; in concert with his dad in 2016; with younger brother Micah; with Bradley Cooper in A Star Is Born

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→← →← →← →← →← →← →← →← →← exuded love for his father. He remembers how happy the music made everyone.

When Lukas was around 8, he started learning to play guitar as a birthday present for his dad.

When he was 11, he wrote a song, “You Were It,” that Willie actually recorded and put on the album It Always Will Be. The lyrics give an interesting insight into the younger Nelson’s pained view of the world. The chorus goes: And I am fine All the pain is gone I once had a heart Now I have a song Getting a songwriting credit wasn’t the kind of thing he’d tell many people back then, but he remembers feeling affirmed as a musician. “I took that as an inspiration,” he says. “I realized I was good at writing songs at that point, and that I either inherited or absorbed that gift from Dad.” He says he understood from an early age that music was the best way to connect with his famous father. “It’s a language we speak, and I very, very consciously started playing music so I could get close to him.”

Lukas often gets asked some variation of: So, what’s it like to have Willie Nelson as your dad? He doesn’t mind talking about his family, but that

question annoys him. It’s vague and broad. And, of course, Willie Nelson is the only father he’s ever known. He says his dad came to his soccer games, attended his swim meets, and watched him play gigs in high school.

“He’s just like anybody’s dad,” he explains. “He’s quiet, he’s funny, he’s witty. He doesn’t take [bull], but he’s also very kind. He is very much like people see him. It’s not like he has a persona in the spotlight that he isn’t. He goes on stage in his tennis shoes, and he walks off in his tennis shoes. He is who he is, offstage and onstage, and in the poker games, and playing golf. He is his own character.”

UKAS NELSON could have been resentful. He could have rejected this life. He could have rejected music, the thing that so often took his father away when he was growing up. But that’s not the direction he went. He believes it’s because he spent so much time as a teen figuring out his identity, building his inner strength. He read the Bible, but he also read about eastern philosophies, meditating, and dharma.

“Discovering, thinking, contemplating life was a big part of my existence back then,” he says. “I did have a lot of pain. My brother [Billy, Willie’s oldest son] killed himself when I was young, and so that caused an explosion of negative energy

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and pain and resentment in my whole family. I grew up with the aftermath of that.” He pauses as he thinks about his childhood. “I could feel that there was a lot of heaviness going on.”

As he talks about these things, it’s with a certain remove, a peace. He doesn’t seem emotional.

He simply understands the world the way it is.

“It wasn’t all roses, being in the Nelson family,” he tells me. “It never has been.

Dad came from nothing, and he had his families. He had three wives before my mother, and it’s not always been easy. All I knew how to do was say, ‘OK, how am I going to just survive in the world? I got to look inward; I can’t look outward because outward changes all the time.’”

He liked surfing and skateboarding, what he calls “the Maui lifestyle.” At one point, he contemplated training to be an Olympic swimmer. But ultimately, as a young teenager, he decided music would be his life, too. “I chose at a very early age what I wanted to do, based on my knowledge of

“I realized I needed to go out and really dig, dig, dig deep and find my own truth in music, and find my own calling,” he says.

the opportunities that I had,” he says. “I wanted to definitely take advantage of those opportunities when I was young and really capitalize on everything. People would kill to have the opportunities that I had. Somebody might be an excellent musician and still might not have the doors open to him or her. I realized how many doors were open.”

From that moment on, music was always on his mind. He and his younger brother, Micah, were in bands together in high school. Lukas practiced for eight to 10 hours a day, every day. Because he knew he had to.

“Otherwise, people are going to say, ‘He had everything given to him,’” he says.

When he was 14, he started playing shows with his dad. By the time he was around 16, Bob Dylan wanted to take Lukas on tour. His parents didn’t tell him that until after they turned Dylan down.

They wanted Lukas to finish high school instead.

After graduating high school, he moved to L.A. to go to Loyola Marymount University. After two years, he dropped out and formed a band. They called themselves Promise of the Real, a reference to an old Neil Young lyric. (The band’s current lineup consists of LoGerfo, Tato Melgar, Corey McCormick, Jesse Siebenberg, and Alberto Bof.) It was around then that Nelson decided to cut himself off financially from his family.

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“I realized I needed to go out and really dig, dig, dig deep and find my own truth in music, and find my own calling,” he says.

For years, the band took every gig it could get.

Think loud bars, opening slots, tens of thousands of miles on the road, a self-produced album that didn’t get much attention. Then another that did a little better. Then better slots, better money, shows all over the world, festivals like Farm Aid 25.

The same way that Lukas, when he was a kid, would study various religions and philosophies, picking and choosing what he found useful, he and his band seem to pull from a mix of iconic musical influences. Some guitar solos sound like they could have been on a Hendrix or Doors album.

Some riffs evoke Mungo Jerry. Some songs sound like vintage Willie. The song “Forget About Georgia” sounds like a sequel to the elder Nelson’s famous cut of Ray Charles’ “Georgia on My Mind.”

In 2012, Lukas sang and played guitar in three songs on his dad’s album, Heroes, and their keening nasal baritones twirled and harmonized throughout. Then Neil Young—who headlined the original Farm Aid with Willie in 1985—asked Lukas and his band to record an album and play some shows with him. Then a few more. Then Promise of the Real became Neil Young’s regular backing band. It still is. Lukas says Young reminds

him of his father in a lot of ways. He sees “similarities between their souls.”

In fall 2016, the band played with Young at the Desert Trip festival in Indio, California. Other performers there included Paul McCartney, the Rolling Stones, Bob Dylan, Roger Waters, and The Who. (The music website Stereogum dubbed the festival “Oldchella.”)

Desert Trip is also where Bradley Cooper spotted Lukas on stage. Cooper was in preproduction for A Star Is Born, his directorial debut, in which he plays a hard-drinking-and-drugging, gravelly voiced country star named Jackson Maine. Cooper reached out through Woody Harrelson, a longtime friend of the Nelson family. After making contact, Cooper asked Lukas if he could coach him on the nuances of stage presence.

Nelson says he immediately got along with Cooper, pointing out the actor-director’s musical acumen, his dedication to craft and realism, and the fact that Cooper also meditates.

“Bradley is a fantastic human being,” he says.

In addition to working with Cooper, he started writing songs with Lady Gaga. “We connected, and she and I became really close,” he says. “She’s this force of nature.” (She appeared on two songs on the band’s 2017 self-titled album.)

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premiere in Toronto, Nelson was the first person he brought to the stage, telling the audience: “The music you hear tonight, most of it comes inspired by and curated by an incredible person I saw at Desert Trip, next to Neil Young. And I found myself only looking at him, which is incredible. He’s a huge part of this movie.”

For Nelson, none of this success is surprising.

He knows he’s worked for it. He knows he’s grown into what he is now, that he was ready to take advantage of every opportunity. He knows life has prepared him. But fame isn’t exactly a meritocracy. So many talented musicians work ceaselessly and never catch a break. Plenty experience a flash of fame and then disappear. It seems life has prepared him for that, too. He is perpetually even-keeled.

As he talks about working with A-list celebrities, about playing with some of the biggest names in music history, he doesn’t get excited. Don’t get him wrong. He’s grateful. He knows it’s an honor.

He also feels like this is still just the beginning.

One of the songs on the new album is called “Turn Off the News” and includes the refrain Turn off the news and build a garden. Nelson also wrote and recorded a song for the soundtrack of My Lit­tle Pony: The Movie. The song is called “Neighsayer,” as in:

10

I don’t believe that my world isn’t real I wouldn’t take you from yours I just wanna find me some magic somehow Oh, don’t be a neighsayer now Still sitting in the studio, nearly two hours after we started talking, Nelson tells me that he expects his career arc to be long. After all, his dad got into music in the 1950s and he’s still going strong.

“I definitely want to get old,” he says.

To that end, he runs, he swims, he surfs any chance he gets. He doesn’t drink like he used to, and he tries to eat healthy. (He’s pescatarian.)

Lukas is also still fanatical about learning, just like he was as a teen. In the last few years, he studied physics and chess. These days he’s into calculus. “The only purpose I can find in life,” he tells me, “is to just keep accumulating knowledge.”

That’s what all of this adds up to for Lukas Nelson. Eventually, he looks at a clock and realizes he has to get going. He could spend the rest of the day talking about music and wisdom and his dad and the nature of the universe as he sees it. But he doesn’t have time. He’s supposed to go jam with Stevie Wonder.

Michael J. Mooney is a freelance writer in Dallas.

Email him at mjmooney@gmail.com.

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Shaking Up The Symphony CONTINUED FROM PAGE 41

Bergauer tested this hypothesis by creating a survey project to collect information on the symphony experience. She called it Orchestra X, a nod to Google’s experimental research arm in Silicon Valley, and invited culturally minded millennials and Gen Xers to $5 concerts in exchange for their honest feedback. Their findings indicated that, indeed, only one person thought the music itself was the problem.

The rest were in awe.

Then for the pain points: Respondents said the symphony’s website felt like insider baseball, and that you needed a Ph.D. to understand the technical descriptions of the music. “No one ever defines that a ‘concerto’ means ‘a soloist with the orchestra,’” Bergauer says. “We’re a Twitter culture, and our program notes sounded like they were written by musicologists.” Instead, concertgoers wanted the dish on composers’ lives. They wanted to know how long the show was going to

last, and what the music was going to sound like. They also wanted to bring drinks to their seats, not swig them like shots during intermission. “Overall, they wanted the symphony to be more approachable, more fun,” she says.

Bergauer and her 17-person team set to work transforming the orchestra’s straitlaced image. Now, the website announces, “This isn’t your grandma’s orchestra,” and a “Symphony 101” FAQ advises people to dress up or down as they please, to feel free to snap a selfie, and to clap whenever they hear something they enjoy. “The taboo about clapping between movements is a strange 20th-century invention,” Cabrera says. “Composers used to expect people to clap, and if they didn’t, they thought the piece was a failure.”

Within each online program description, there’s a bulleted list giving context about the concert.

Facts like, “It’s unclear whether Mozart ever got to hear his

Symphony No. 39 performed,” pair with a blog post on Mozart movie myths and Instagram-worthy photos of concertmaster Jennifer Cho farming in Petaluma, California.

An embedded Spotify playlist provides a concert preview, which Cabrera builds on with a free, hourlong talk before each show.

The response has been overwhelmingly positive. “We had one patron who felt the new ‘clap when you want’ policy was ridiculous,” Bergauer says, “but so many others, including musicians and longtime patrons, say, ‘I look around the hall and see it’s packed now when it used to be half empty. I see there are younger people here and I feel a different energy than I’ve ever felt before.’”

But, as Bergauer is quick to point out, it’s not just what you say; it’s how you deliver the message. Rather than bombard concertgoers with calls, emails, and direct mail, Bergauer subscribes to a “long-haul method” for audience

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development. This means that first-timers, for example, get a letter on their seats with a discount for their next concert. They won’t find a hard sell for a donation or automatically be signed up for the newsletter or receive a plea to become a season ticketholder.

This level of restraint is uncommon—even risky by some standards—given that nationally 90 percent of first-time symphony attendees don’t return within a year.

But a more measured approach has saved the symphony money in the short term and increased revenue in the long run.

“With labor-intensive artistic experiences, costs are always on the rise, but this is one area where we were able to save by being disciplined with who we’re communicating with,” Bergauer says. “When I’m talking with others in the field, the question I always get is, ‘Isn’t that a lot of work?’ The answer is it’s different work, but it’s worth it because the revenue has followed.”

People outside the organization have taken note. “She’s recognized that, as a field, we tend to be ritual4:12 PM istic about how we do things ... and how we’ve operated behind a sort of veil,” says Jesse Rosen, president and CEO of the League of American Orchestras. “She’s focused on the quality of the experience, beginning with how an orchestra comes across online, and worked to make it more in line with contemporary audiences. She’s a gifted leader who’s getting good results.”

T

HE COMMUNITY Bergauer has created is one of the more diverse in the orchestra world, carefully cultivated with a message of inclusiveness and better outreach. “Most orchestras, when they want to have a more diverse audience, do a Dia de Los Muertos concert or a Chinese New Year concert,” Bergauer says. “They draw crowds like a movie concert draws millennials, but then it goes back to the way it was.”

Latinos make up 25 percent

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of the California Symphony’s surrounding community but accounted for less than 3 percent of the symphony’s audience. So last season, Bergauer had the symphony’s digital ads translated into Spanish. That marketing tweak led to a 50 percent increase in the number of Latino households that make up the symphony audience.

Bergauer then received a grant to translate the symphony’s website and program notes into Spanish. Another grant allowed for a dual-language adult education program. Every little win has motivated Bergauer’s team to keep pushing. “One day, somebody messaged us on Facebook in Spanish wanting to buy tickets,” she says.

“We’re in the office, calling the person who does translations for us to make sure to write the person back appropriately, and it was this little flurry of recognition, like, ‘Oh, this is working. We have to figure out how to sustain this.’”

The symphony has also committed to more diversity among the board, administrative staff, and musicians. “It’s important that audiences see people on stage and off who look like them—in terms of gender, ethnicity, orientation, and age,” Bergauer says. Whereas nationally only 2 percent of programming is by female composers or composers of color, 20 percent of the California Symphony’s programming each season is created by living composers, female composers, or composers of color.

And, for the first time in the orchestra’s history, the symphony’s composer-in-residence is a woman.

Bergauer insisted on blind auditions to eliminate unconscious bias, and the selection committee picked 27-year-old Katherine Balch, a Yale-educated, experimental composer. The symphony also opened the 2018–19 season with a piece by Grammy Award–winning Latina composer Gabriela Lena Frank.

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Bergauer says. “Altogether, we are defying the trends of this industry.”

The proof is in new concertgoers like Kelsey Blegen, a 31-yearold attorney. She and her husband attended two performances before becoming subscribers. And while Blegen typically prefers the more conventional concerts, a recent holiday performance ranked among her favorites. It included a mix of traditional carols, a singalong, and a live soundtrack of the animated movie The Snowman, which was projected over the stage.

“The conductor would give a small intro to certain pieces and ask you to listen for a specific sound or something that he found unique about the piece,” she says.

“That was helpful and kept you engaged.” Other highlights included festive drinks, like mulled wine, and an “instrument petting zoo” for kids and kids at heart. “They’ve done a great job of creating an experience,” Blegen says.

Mike Elmore, a 43-year-old CEO of an engineering company, agrees.

At one point, he didn’t realize there was a symphony in Walnut Creek, but now he never misses a concert when he’s in town. “They take the stuffy edge out of the symphony,” he says. “The marketing makes it look exciting and moving, and it’s fun, with Aubrey and Donato opening the symphony, excited to have people there.”

Elmore became a subscriber and donor, partly to be sure he got a good seat. “It’s getting to the point where they’re sold out fast.”

But it’s not just about filling seats. Bergauer and her team are building a future. “The most obvious difference in the audience between when Aubrey [started] and today is that we have one,” Cabrera says. “We’ve gone from meager attendance to being sold out, with people feeling engaged and part of this family we’ve created.”

Laura Fraser is a San Francisco– based writer. Email her at laura@ laurafraser.com.

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he floor is on fire. Young people festooned with glow sticks are splashing flammable liquid on the concrete deck of the Chrysler Museum Glass Studio, spelling out words and setting them alight. From the corner, a guitar-and-drums two-piece fills the room with music. Partygoers mill around the room and sip wine as a mustached, older man uses small hammers to shape a piece of hot, pliable glass into a serpentine dragon. The fires of the glass forge cast dancing shadows on the walls of the dimly lit space.

It’s the kickoff for Norfolk’s NEON Festival, which highlights the city’s arts district with creative showcases and pop-up galleries. This particular soiree is billed as a “happening,” a throwback to the parties-slash-performance art events of the 1960s, when scenesters would gather to play music, make art, and freak out. But Norfolk’s spin on the happening is less concerned with hippies expanding their consciousness. It’s more about celebrating the city’s sense of community and connecting people from all walks of life. I bump shoulders with creative types but also find myself slipping into conversations with a woman who works as a climate resilience

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Power up

BLASTS FROM THE PAST ↑ Nauticus / Tour the battleship USS Wis-

consin, launched during World War II, and dive deeper into Norfolk’s long naval history at this maritime museum, which also features exhibits on marine science and aquatic life.

Attucks Theatre / A rich part of the city’s

African-American history, this landmark was opened by black entrepreneurs in 1919. It continues to host live shows and events, 100 years after it introduced audiences to performers like Duke Ellington and Mamie Smith.

Cannonball Trail / The self-guided tour begins at St. Paul’s Episcopal Church, the only building left standing after the fires of the Revolutionary War. (The cannonball that remains in the church’s wall gives the tour its name.)

Boyer heads off to get ready for the event, Brown and I finish our tacos and walk over to the happening at the glass studio.

A cheer goes up when a fire is lit in the mouth of the dragon-like sculpture on the studio’s roof. The resident DJ throws on a record, and within seconds, I see people of all ages and backgrounds dancing on the steps of the studio. And it’s not even 8 p.m.

The art of roaming I rise from bed at dawn the next morning and go for a jog along the Elizabeth River.

I pass a hulking battleship, the USS Wisconsin, which first served during World

PHOTOGRAPHY BY ANDREW COOPER

When I arrive in Norfolk at dusk, the sky is a faint purple.

My first destination is the Sheraton Norfolk Waterside Hotel, which overlooks the Elizabeth River and a multitude of ships. The hotel is in the Waterside District, with its many restaurants and entertainment venues, where visitors can feast on local crab-stuffed flounder and then burn off the calories at silent disco parties. After checking into my room, I head back downstairs and step out into the cool evening air.

From there, it’s on to the NEON District, a resurgent neighborhood full of new businesses and art spaces.

(NEON is an acronym for “New Energy of Norfolk.”) To get there, I walk through the city’s gorgeous downtown along a winding red brick sidewalk. I pass bars, restaurants, and boutiques housed in old-fashioned brownstones. Colorful mermaid statues, an ode to the city’s maritime history, seem to pop up on every corner. Tall trees that line the streets are flush with golden leaves, and I’m one of many out for a stroll this evening.

All of this is a testament to Norfolk’s efforts to revitalize its city center. Toward the end of the 20th century, Norfolk began to focus on making its downtown more livable by connecting streets and public spaces to the waterfront and building pedestrian-friendly improvements.

The NEON District, on the northern edge of downtown, is home to cultural heavyweights like the Chrysler Museum of Art and the Harrison Opera House. The city’s official arts district also boasts galleries, pop-ups, and ample green space. And then there are the murals, which greet me as I set foot in the neighborhood.

Imagine a studio art class where the professor assigns every student a building, hands them a palette the size of an inner tube, and says, “Have fun.” Every wall is emblazoned with brilliant colors, as well as kaleidoscopic patterns, aliens, giant eyeballs, and—my favorite—a swarm of bumblebees riding unicycles. The city’s top marketing officer, Michael Brown, gives me a tour.

“As something of an art collector myself, I really got acquainted with Norfolk by simply coming down and wandering around here,” Brown says as we wind around a corner and head into Sanctuary, a rock ’n’ roll bar packed with young people and decorated with collage artwork.

(We sit beside a piece mashing up Elvis Presley and The Silence of the Lambs.) Brown and I order barbecue chicken and organic black bean tacos. We take our food outside to the porch as a 20-something guy in a bright flannel shirt walks over and high-fives Brown. This is Hampton Boyer, a local skateboard wizard, illustrator, and muralist.

“There’s a real culture of openness here,” Boyer says.

“When I was getting started with my art, I used to put on a suit, walk around downtown, and just go into offices and meet people. Eventually, things took off.”

It’s the first day of the NEON Festival, and Boyer is helping with a skateboarding showcase tomorrow. As 68 southwest april 2019

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WE ALREADY HAVE THE MASTERS IN NORFOLK. WE JUST NEED YOU.

A LWAYS C H A N G I N G | A LWAYS F R E E Norfolk, Virginia | Chrysler.org Pierre Auguste Renoir (French, 1841–1919), The Daughters of Durand-Ruel (detail), 1882, Oil on canvas, Gift of Walter P. Chrysler, Jr., in memory of Thelma Chrysler Foy, 71.518

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A mural in the NEON District

Cure Coffeehouse

It’s “St. Andrew” by Kehinde Wiley, the artist behind Barack Obama’s presidential portrait, whose work often places contemporary people of color amid ornate backgrounds borrowed from traditional—and traditionally very white—European portraiture. Just as vivid is the museum’s assortment of blown glass flowers, which fill me with wonder as well as a creeping paranoia that I’ll slip on something and go crashing into one of the pedestals containing the sculpted glassworks. Thankfully, I make it through the gallery without breaking anything.

I leave the museum for a nice, aimless walk through the nearby neighborhood of Ghent. It’s just as leafy, old-fashioned, and visually sumptuous as West Freemason, but with a bit more funk. Within half an hour, I’ve popped into a French home decor shop to look at ornamental doilies, investigated the menu at a cozy ramen bar, and considered buying a ticket for a gonzo horror movie at the local art house theater, the Naro. Then it hits me. I’m really hungry. All that art and exploration have primed me for a hearty multicourse meal.

Norfolk is just the right place to be.

City of sustenance Situated on the mid-Atlantic, sandwiched between the seasoned North and deepfried South, Norfolk is a city where great food happens as naturally as the springtime bloom. This becomes clear when I reach the border of Ghent and enter the Railroad District, where a long line of

PHOTOGRAPHY BY KARI REDMAN (COFFEE); PHOTOGRAPHY COURTESY OF VISIT NORFOLK (MURAL)

War II. Today, it’s open for tours as the flagship attraction of the Nauticus maritime museum. Just beyond, I happen upon a walled Chinese garden, complete with fountains and a pagoda. This little oasis is a gateway to the dreamy neighborhood of West Freemason.

I run along cobblestone streets and past old homes, stunning specimens of Federal and Greek Revival architecture. West Freemason is a historic district, full of old-school beauty that preserves the neighborhood’s landmark charm while nurturing newcomers. Near the edge of the district, I stumble across Cure Coffeehouse, a chic little cafe. Inside, there are people typing away on laptops and sketching on notepads. I even see someone knitting as they sip their latte. It’s a boutique shop with a distinctly workshop-esque vibe.

Clad in neon spandex and sneakers, I’m in no state to visit my next stop, where I’ll see art spanning centuries and continents, as well as one of the country’s greatest collections of glass. So after finishing my macchiato and smashed avocado toast, I jog back to the hotel, clean up, and hop aboard The Tide, Virginia’s first light rail system, which connects downtown to Norfolk State University and the Eastern Virginia Medical School. The train quickly ferries me to the entrance of the Chrysler Museum of Art. After touring wings featuring art from ancient Egypt and the Mayan civilization, I encounter a contemporary gem, a painting of a young African-American man in streetwear fashion, posing with a lopsided wooden cross.

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people are waiting at a little box-shaped restaurant called Handsome Biscuit. I join the queue, and within 20 minutes, I’m biting into a fluffy burnt-orange sweet potato biscuit the size of a bocce ball. Packed with fried chicken, pickles, dijon mustard, and honey, it’s a soul food-inspired masterpiece, as comforting as a friendly bear hug.

Handsome Biscuit is one of many new culinary enterprises that have mushroomed up around Norfolk over the last decade, part of a roster of restaurants that are striking in their diversity—which is fitting, in light of the city’s history as a portal to the wide world. If my lunch at Handsome Biscuit exemplifies the nouveau cuisine scene, tonight’s dinner will introduce me to one of Norfolk’s pioneers of modern gourmet: Todd Jurich, the executive chef of Todd Jurich’s Bistro, who’s something of a celebrity to local gourmands and part of the reason Norfolk has such an outsized place on the culinary atlas.

I meet up with Jurich at his namesake restaurant on the waterfront. Jurich, the sleeves of his chef coat rolled up in a way that reminds me of a politician on the campaign trail, is leading a cooking class today. I join his students in the kitchen and learn to prepare some pumpkin crab soup. Since Jurich’s classroom is a five-star restaurant, the next logical step is to sit down in the dining room and enjoy a bowl of our work, which arrives garnished with a small slice of cinnamon toast. Every creamy

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spoonful is good enough to make me declare, “Whoa.” This is a great way to publicly out yourself as someone who doesn’t often dine at five-star restaurants. Later, a final walk along the Elizabeth River, under the stars, proves the perfect closer for a day of digging into Norfolk’s creativity, both artistic and edible. I’ve only scratched the surface, as I’ll soon learn.

Come together Norfolk is a city that appreciates the communal power of a public showcase. Each year, various festivals cater to an eclectic set of interests. There are festivals for gardeners, boat captains, jazz and Boogaloo fans, tattoo artists, children’s storytellers, and, on the weekend of my visit, regional chefs and winemakers. The Commonwealth Coastal Classic (a gourmet cooking showcase) and the Town Point Virginia Wine Festival (exactly what it sounds like) are about to kick off next door to my hotel.

Clouds have moved in and it’s drizzling outside, fine enough weather for joining

PHOTOGRAPHY BY ANDREW COOPER

← Harborfest / From June 7–9, you’ll find plenty of food and drink on land, as well as a two-hour boat parade on the Elizabeth River—they call it a “maritime festival” for a reason.

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APRIL 20, 7:30 PM Celebrate the rich history of Norfolk’s historic Attucks Theatre! Built in 1919, this fabled venue was designed, financed and built by African Americans, and in its heyday hosted such stars as Duke Ellington, Ella Fitzgerald, Billie Holliday, Louis Armstrong and many more. Today the Attucks is alive with great performances — PLAN YOUR VISIT NOW!

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the throngs and slurping down some local grilled oysters, along with other delicacies.

The Commonwealth Coastal Classic is brand new, launched by chef and food journalist Patrick Evans-Hylton to celebrate the culinary achievements of Virginia. After checking out the wine festival vendors and trying a few small sips of blueberry wine from the Native American– owned Mattaponi Winery, I run into Evans-Hylton near the sprawling Chef’s Table tent, where participating chefs from a bevy of regional restaurants are firing up grills and opening containers of veggies, meats, and seafood. Evans-Hylton is fascinated by Virginia’s rich culinary history, down to an especially granular level. “The dock that we’re standing by right now used to be the Trader Joe’s of spices, herbs, and all kinds of goods,” he says. The circuit tour through the food tent is crowded and fruitful—my

History here is a canvas for sketching what comes next.

favorite small plate is the squid ink deviled eggs from The River and Rail’s chef Aaron Deal—but the real highlight of the festival is the riverside oyster pop-up.

As cooks dish up steaming hot oysters, seasoned on the grill, a Virginia gospel quartet called The Glorylanders of the New River Valley perform from a nearby stage. I can’t help but marvel at the improbable mix of ingredients here. Fresh oysters, big battleships, pattering rain, people with umbrellas milling around with glasses of wine, and a spirited rendition of “Roll, Jordan, Roll.” It’s as inspired as the happening I saw the other night—pure creativity at a diverse gathering.

When the rain picks up, I leave to check out another kind of show, this time by the Virginia Symphony Orchestra. Resident conductor JoAnn Falletta, a Grammywinning globetrotter, is on hand for a performance of Maurice Ravel’s “Boléro.” It takes a bit of effort to squeeze into a formfitting suit after 48 hours of feasting and drinking, but I manage and make my way over to the gleaming Chrysler Hall.

As audience members take their seats in the orchestra section, I meet a young woman named April. Her husband, a professional musician, will be onstage with the rest of the orchestra in just a few minutes. April tells me that this will be one of his first performances here—the

PHOTOGRAPHY BY ANDREW COOPER

Elizabeth River Trail

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Norfolk Botanical Garden

couple relocated to Norfolk within the past year, knowing little about the city. Judging from the warmth of April’s voice, it sounds like they’re staying.

All aboard Sadly, my own migratory path leads back to the Northeast, and it’s almost time to take off. But I’ve got a full morning left, and it’s a stunning one, with blue skies, tuftlike clouds, and wind strong enough to spike your hair. So in the spirit of Norfolk’s history as a port town—a place where merchants, sailors, metro planners, diplomats, chefs, musicians, and so many more have come in with the tide—I take a ride on the Elizabeth River.

The vessel is a sleek two-story yacht named the Virginia Elite, one of several local ships managed by Spirit Cruises. It’s a small group of seafarers today, and as the ship pushes off from the docks, we head to the bar for Norfolk-style “oyster shooters,” which are essentially bloody marys paired with fresh oysters. With a fiery kick and a nice salty aftertaste, they feel right for the setting.

We stand outside on the deck, gazing at the surf and several cranes on the shore, until brunch is served at a long table in the lower deck dining room. Our captain keeps the ship steady as we help ourselves to coffee, fresh pastries, vegetable frittata, and more. Tastes change, but some things—like a good seabound meal—never get old.

After we pull into port, I summon a car to take me to Norfolk International Airport. But instead of heading for the departures zone, I ask the driver to drop me off next door at the Norfolk Botanical Garden.

The 175-acre preserve features thousands of flowers and plant species, as well as 60 themed gardens. And you can connect directly to the airport from the botanical gardens by taking a pathway that curves around a glassy and reflective lake before it reaches a gate into the airport parking lot. This is my Norfolk exit strategy.

The gardens are busy. As I walk past some azaleas, pulling my suitcase, I notice that many kids and adults poking around the brush are aiming their smartphones at the flowers. A new generation of nature photographers, I start to think, until a woman in a University of Virginia Cavaliers cap explains to me that today is Pokemon Go Day, and most of these folks are here to catch digital pocket monsters.

Some might shudder at the idea of turning masses of Pokemon fans loose on these gardens, but I can’t resist smiling. The botanical gardens have been here for years, a piece of living history. And yet, new flora—and people—from near and far have taken root. The newcomers only add to the beauty of the landscape. What could be more Norfolk?

Miles Howard is a freelance writer living in Boston. Email him at mileswhoward@ gmail.com.

PHOTOGRAPHY COURTESY OF NORFOLK BOTANICAL GARDEN (GARDEN)

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known as the “Live Music Capital of the World,” Austin is also fiercely loyal to its local businesses. While you’re in town, skip the chains and explore the surrounding sights like the locals do.

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loving visitor needs to make new friends. Opt for the fouror six-bed dorms, which feature individual reading lights and privacy curtains, or book a private suite. Don’t miss the half-priced wine during happy hour on Thursdays.

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PHOTOGRAPHY BY DAVEL5957/ISTOCK

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For a stay close to the action but away from the noise of revelers, look no further than Hotel Havana. Though listed on the National Register of Historic Places, Hotel Havana has a youthful glow that shines in its quirky room design and the pan-Latin cuisine at Ocho, the hotel’s restaurant.

see the heart of texas North Texas features a host of cities that showcase the state’s wealth of boutique hotels, arts and music festivals, museums, and culture.

With more than 3,000 musicians, juried artists, and crafters—plus seven stages and plenty of food stalls—it’s no wonder the Denton Arts & Jazz Festival attracts more than 225,000 visitors each year. This year, you’ll be able to catch headliners Brave Combo, Taj Mahal and the Phantom Blues Band, and the Ravi Coltrane Quartet from April 26–28.

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Stop by to admire the wares of makers, share a beer with friends, and be transported by the jazz and blues music.

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With its authentic Americana decor, multiple gathering spaces, wraparound porches, and on-site restaurant, guests won’t ever want to leave. The Texican Court’s 152 guest rooms are designed with a vintage vibe—think retro refrigerators, natural materials, and custom-made furniture.

Guests can sit by the woodburning fire pit and enjoy the warm Texas weather, or relax after a long day with a dip in the circular pool.

When hunger strikes, head to Two Mules Cantina to enjoy a Southwestern-inspired dish.

For brunch, indulge in an eggs Benedict topped with chilelime hollandaise. If you’re stopping in for dinner, don’t miss the Torta Cubana, which features chorizo, sliced ham, pulled pork, diced jalapenos, and chipotle mayo on a bolillo bun. Looking for something a little stronger? Visit the Texican Court’s tequila bar, which offers tastings and handcrafted cocktails showcasing the spirit.

Planning something big?

Whether you’re coordinating a business meeting or wedding, the 3,500 square feet of meeting space can accommodate your event.

RELAX IN WEST TEXAS AN OASIS IN the desert,

Alpine might feel like you’re far outside the city, but there’s everything you need in this small town nestled in the far West Texas hills.

Built in 1886, The Hotel Ritchey was closed for many years until it reopened in March 2018 as The Ritchey Wine Saloon & Beer Garden.

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W h at Sa M h O U S tO N r e a l ly Sa i d

Order a glass of wine or local beer at the bar, and then find a seat inside to enjoy the historic ambiance. When the weather’s nice, wander outside to enjoy your beverage in the beer garden.

When you’re in need of some sustenance while exploring Alpine, stop by Cow Dog, a food truck that serves 100 percent beef hot dogs for lunch Wednesday through Saturday on Holland Avenue near Plaine Coffee. We bet you won’t be able to resist the El Pastor, topped with grilled pineapple, red onion, cilantro pesto, and lime mayo.

If you’re visiting Alpine in the summer, make sure you catch an Alpine Cowboys baseball game at historic Kokernot Field, a 1,200-seat stone and wrought-iron replica of Chicago’s Wrigley Field. Even if you’re not a fan of America’s favorite pastime, the local team spirit and historic surroundings are well worth the price of a ticket.

— Sam Houston

Had Sam Houston and Gen. Santa Anna sat at a Boudro’s riverside table to share a Blackened Prime Rib and a nice Cabernet Sauvignon, things may have turned out more amicably.

So, if you want to write some Texas history for yourself, join us for lunch or dinner. Frommers says “Everybody loves this old standby on the River Walk.” Join us riverside, inside or (with reservations) on a barge dinner cruise. a t e XaS B i S t r O

on the

riVer WalK

2 1 0 . 2 2 4 . 8 4 8 4 / 4 2 1 e. c o m m e r c e / s a n a n t o n i o / b o u d r o s . c o m

DISCOVER DEVILS RIVER

WHAT MAKES Devils River

Whiskey unique? The water.

The naturally filtered limestone spring water from the Devils River has a sweet, ironfree taste that gives Devils River Whiskey its smooth, bold profile.

With meticulous attention to detail, this whiskey is distilled in traditional copper stills and aged in charred oak barrels. Devils River Whiskey has been named one of the best bourbons aged up to 10 years in multiple competitions, winning four gold medals in 2017.

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TAJ MAHAL & THE PHANTOM BLUES BAND

SAT, APRIL 27, 2019 @ 9:00

• 7 STAGES • FINE ARTS • CRAFTS • ART TENT FOOD • GAMES • FUN FOR THE ENTIRE FAMILY!

FREE ADMISSION!

BRAVE COMBO

SUN, APRIL 28, 2019 @ 7:00

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• Sunday 9 p.m.

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No Coolers or Dogs!

Denton Festival Foundation Denton Convention and A Litter-Free & Recycling Event!

P.O. Box 2104 Visitor Bureau Take the A-Train— Denton, Texas 76202 Accommodations: an easy 3-block walk to the park!

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DISCOVER TEXAS SPECIAL ADVERTISING SECTION

If you’re looking to take home a taste of Texas, a bottle of Devils River Whiskey is sure to impress your friends. Craft it into a Pecan Pie Manhattan—or just drink it straight.

ingredients

2 ounces pecan-infused bourbon 1 ounce tawny port ¼ ounce maple syrup Dash of bitters Cherry Soak 1 cup of pecans in water for 30 minutes, and then drain. Place pecans on a baking sheet and season with salt, black pepper, and cayenne pepper. Bake at 300 degrees for 20 minutes. Once cooled, place the pecans in a mason jar with half a bottle (375 milliliters) of Devils River Whiskey. Let the pecans infuse for one week. Strain the pecaninfused whiskey through a cheesecloth. Combine the Devils River Whiskey, port, maple syrup, and bitters.

Shake with ice in a cocktail shaker, and then strain into a glass with fresh ice. Garnish with a cherry.

soak up small-town charm

south of houston, Pearland stands as a memorable destination in its own right.

Indulge your inner foodie at nationally ranked restaurants, enjoy live entertainment, connect with nature, or shop until you drop.

Enjoy top-notch dining in Pearland with chef Ronnie Killen’s four restaurants: Killen’s

Steakhouse, Killen’s Barbecue, Killen’s Burgers, and Killen’s TMX. For authentic German food, live music, and a taste of Oktoberfest no matter the time of the year, pay a visit to King’s Biergarten. Emma’s Mex Grill is another favorite, serving up authentic Mexican cuisine and agave spirits. Sip thirst-quenching Texas craft beer at Pearland’s two microbreweries: Bakfish Brewing Company and Vallensons’ Brewing Company.

Later, take advantage of some of the city’s retail opportunities. The 1.1 millionsquare-foot Pearland Town Center brings together more than 140 shops, restaurants, and businesses in an open-air setting. Discover even more treasures at Pearland’s 20-plus

Naturally filtered limestone spring water helps create Devils River Whiskey’s unique taste.

antique, consignment, and resale shops offering one-ofa-kind finds, as well as a weekend flea market.

Located in the heart of a major migratory path, Pearland is a fantastic place to go birding year-round. Miles of trails offer a chance to connect with nature by birding, hiking, biking, or exploring more than 175 acres of park land.

Along with all the action in town, Pearland is just minutes away from Houston’s worldclass sports venues and some of the area’s top attractions, including the famed Johnson Space Center.

For a small-town getaway from the big city or the ideal starting point for your next Gulf Coast adventure, prepare to love Pearland.

PHOTOGRAPHY BY KMK-VOVA/ISTOCK

directions

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FRANCHISES SPECIAL ADVERTISING SECTION

BE THE ULTIMATE FRANCHISEE

It takes hard work and passion to go into business for yourself. But in a franchise system, you’re never on your own. Take it from these entrepreneurs. by jim gold

become a leader of the pack people skills help keep

tails wagging at Dogtopia, the growing dog daycare, spa, and boarding franchise.

“Your people are everything,” says Jeff Lutton, the owner of Dogtopia of Alexandria, Virginia, the company’s oldest continuously operating and largest franchise.

Clients can always check on their dogs via live webcams.

People joke that they have two computers at work—one to watch their dog, the other for business, Lutton says. But it’s important that clients know their dogs are in good hands with trained and enthusiastic Dogtopia employees.

“Clients can recognize when a person enjoys what they’re doing versus just earning a paycheck,” he says.

“If someone looks bored or doesn’t want to be there, clients will let you know.”

Leadership and management are critical to running a successful franchise, as is hiring the right people.

“It sounds cliché, but you’re only as strong as your weakest employee,” Lutton says. You have to be 100 percent engaged in bringing people on board.

Set high standards, put the right people in the right roles, and keep them motivated.

Lutton’s general manager runs day-to-day operations, but Lutton is at the store often and is the face of the business in the community.

He serves as board chair of the Animal Welfare League of Alexandria and is a board member of the Alexandria Small Business Development Center board.

Lutton, who spent 12 years in the telecommunications industry, finds that being a

franchise owner has helped him strike a more meaningful work-life balance.

Lutton and his wife have three children. He coaches baseball and soccer and serves as a Cub Scouts den leader and a classroom parent. There are other perks that come with being your own boss, Lutton says.

“We live in an area with lots of lawyers and professional types,” he says, “I’m in shorts and a T-shirt. I’m really lucky.”

Dog lovers, there’s a franchise for you.

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nothing to lose, everything to gain when you go into business

as a franchise owner, you should be enthusiastic about embracing the company’s game plan, according to The Franchise Insiders.

“You need to understand that the franchise model already is a proven success,” says Jack Johnson, who co-founded The Franchise Insiders with his wife, Jill. Their no-fee consulting firm connects clients to franchise opportunities.

“Imagine you are a football player joining the New England Patriots,” says Johnson, referring to the NFL team that

won its sixth Super Bowl under head coach Bill Belichick in February. “You aren’t going to walk into Belichick’s office and tell him how to do things.

You’re going to follow his formula because you want a Super Bowl ring.”

Companies are vetted by The Franchise Insiders ahead of time. “So if we show a client a franchise, it’s proven,” Johnson says. When a new client takes The Franchise Insiders’ Franchise Business Builder Assessment, offered for free on their website, the Johnsons can review the results and use them to find a franchise that suits the client.

“We provide a list of franchise matches that fit our client and introduce them to the match that they favor the most,” Johnson says.

Jack and Jill Johnson have some advice for prospective franchisees: Trust the process.

Strong sales skills and decision-making ability are valuable tools for franchise owners, Johnson says, but there is no magic formula.

“Everyone is different.”

The process continues until they find that perfect match or a client decides not to pursue franchising. The Johnsons work with more than 600 franchisors across many business segments. “We are a no-fee service, so there’s really nothing to lose and everything to gain,” Johnson says.

The Franchise Insiders earns a commission when a client signs with a franchisor.

The Johnsons share $2,000 of that commission to help the client get their business going. By the end of a franchise search, most clients can’t wait to start, Johnson says.

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Recession Proof - Million Dollar Franchise Opportunity Experts

THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

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put service first before david waddell

opened his first Home Care Assistance franchise, he had little background in running a home care business. But he could tell that it had at least one major aspect in common with his former career in mortgage banking.

“I couldn’t control interest rates, so I focused on service and offered better service than our competitors,” David says. “This business could run employing the same strategy, I figured. If we provided the best service and hired the best caregivers, we would stand out and I was absolutely right.”

David, with his wife, Debbie, and their son Ryan, run two Home Care Assistance franchises in the Sacramento, California, area.

David has learned new skills to manage a dispersed staff. In his former industry, he worked with employees in the same office. Caregivers, however, are spread out, providing Home Care Assistance services in clients’ homes. He may not see all of them on a daily basis.

The Waddells focus on recruiting great employees.

They also help caregivers improve their skill sets through Home Care Assistance’s online university, which offers 300 classes. Employees can take classes in subjects such as advanced dementia care, healthy nutrition, mobility support, hospice care, and more.

“Whether they’ve been providing care for 25 years or they’re just getting started, it’s a great tool to further their education,” Ryan says.

Home Care Assistance’s Cognitive Therapeutics Method, which Ryan describes as an exercise program for the brain, helps seniors thrive.

Clients stand to benefit immensely from one-on-one care and Home Care Assistance techniques, he says.

Ryan has also found it rewarding to get to know clients,

many of whom are happy to tell the stories they’ve gathered over the years.

One person, for example, talked about being in a computer store when Apple founder Steve Jobs tried to sell the owner on his new devices.

Another, now in his 90s, was a pilot during World War II. Others were teachers, bankers, police officers, and firefighters. All of them led rich and fascinating lives. “Their stories could be blockbuster movies,” Ryan says.

From left: Ryan, Debbie, and David Waddell, who run two Home Care Assistance franchises in the Sacramento area.

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The Waddell Family, Franchise Owners in Placer County, CA

Soins

FRANCHISE OWNERS LOVE HOME CARE ASSISTANCE A Brand People Trust and Admire!

No other franchise opportunity provides the personal and professional satisfaction that Home Care Assistance does for its franchise partners.

Franchise Owners We’ve been helping people from a variety of professional backgrounds become business owners for the past seventeen years and we now have over 165 locations worldwide!

Love

The Waddell Fa

Home Care Assistance!

• Invest in a high-demand industry • Accelerate growth by following a revenuesand and proven the abilityfranchise to do well by doing go baby boomers are aging rapidly withWith high average time-tested No othermodel franchise-opportunity provides the personal and profess 10,000 turning 65 every day the average revenue for sites Home Care Assistance does for its franchise partners. We’ve been • Position our holistic brand and open at least 12 months is $1,260,843 a variety of professional backgrounds become business owners for unique approach to care - our • Train with best - our has worldwid andthe we now have overteam 165 locations programs are proprietary and years of experience coaching business • Home • The average for capitalize sites open smart research-backed ownersrevenue how to and Care Assi supports you ev at least 12 months is $1.46 million! scale effectively including a PROV • More than 70% of locations open at least 24 months are in our Million Dollar Club.

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“Joining the Home Care Assistance decision I ever made.”

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2/27/19 9:31 AM

FRANCHISES SPECIAL ADVERTISING SECTION

MAKING WAVES IN THE POOL SERVICE INDUSTRY Ranked one of Entrepreneur’s Top New Franchises in 2019 Recurring revenue business model World-class marketing & a fun brand Full training & support no experience needed

“It made sense to be in a business that gives you additional support and the ability to bring professionalism to an industry where it’s lacking.

”

Brent Berridge, Franchisee (Sugar Land, TX)

POOLSCOUTSFRANCHISE.COM

844-40-SCOUT

BRANDS POWERED BY

Pool Scouts Franchising, LLC | 2829 Guardian Lane, Suite 100 | VA Beach, VA 23452. This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing thereof by the New York Department of Law as required by New York law does not constitute approval of the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York.

©

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TAKE THE PLUNGE THE KINDS OF business-savvy

entrepreneurs who find success diving into a Pool Scouts franchise are dedicated to customer service and also handy with numbers.

“We are a service business, and driving efficiency requires assessment of numbers,” says Michael Wagner, the president of Pool Scouts.

Recently, at an annual company conference, Wagner told attendees that the pool cleaning, maintenance, and minor repair service is planning a major expansion in 2019 after seeing significant growth throughout 2018.

There are ample opportunities in the pool service industry, as Pool Scouts estimates there are more than 10 million residential pools in the U.S. But the marketplace is fragmented, and Pool

Scouts stands out in the field because of its high standard of professionalism and its use of new technology.

New franchisees don’t need pool experience, but they do need to follow Pool Scouts’ system to have true success, Wagner says.

Gissel Ellington opened her Pool Scouts in 2018 in Boca Raton, Florida. Ellington appreciates the brand’s solid business model.

“With all of the training, support, and certifications I’ve received from Pool Scouts, I know I am qualified to handle the job, as evidenced by the rapid growth throughout my territory,” she says.

A recurring revenue business model is another plus, and startup costs for franchisees are relatively low because they can operate their franchise as a home-based business, without a large staff.

The Pool Scouts brand is based on trust, reliability, and fun.

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FRANCHISES SPECIAL ADVERTISING SECTION

dedicated to making outside fun again franchisees need to have organizational skills and a strong dedication to customer support to fulfill Mosquito Joe’s promise to make outside fun again.

“We are dealing with a lot of customers and prospects on a daily basis, along with hiring and scheduling employees, ordering inventory, and paying bills,” says Tim Lanai, owner of Mosquito Joe of Southwest Nashville, and the company’s 2018 franchisee of the year.

Customer support is important because most new business comes from referrals

from existing customers. “If we aren’t supporting them well all the time, then new customers will not be there, and eventually the existing customer won’t be there,” Lanai says.

Mosquito Joe looks for “PHDs,” people who are passionate, hungry, and driven, says Lou Schager, the president of Mosquito Joe. In most places, franchisees eliminate bugs for six to eight months, and can focus on other aspects of the business the rest of the year. “The seasonality lets our franchisees recuperate, take a welldeserved vacation, strategize for the upcoming season, focus on marketing efforts, and hire and train new employees,” Schager says.

Kurt Godwin, owner of Mosquito Joe of Baltimore and

In the battle against bloodsuckers, Mosquito Joe is triumphant.

Annapolis, is proud to help people get outdoors. “Thanks to Mosquito Joe, my wife stepped foot in our backyard for the first time in 25 years,” a customer wrote to Godwin.

One mother told Lanai she and her 4-year-old daughter are allergic to mosquito bites and previously couldn’t play outside in the summer. Now they are able to enjoy the outdoors together.

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plan for success a sales-minded, entrepreneurial spirit and a willingness to follow a proven system will help you lock in with the industry-leading SealMaster.

“It’s a formula for success,” says Debbie Petok Hufford, communications director for SealMaster, which produces and distributes pavement maintenance materials and equipment. A SealMaster franchisee’s range often covers large territories, sometimes an entire state.

“That gives huge growth potential,” Petok Hufford says.

“The pavement maintenance market is huge.”

SealMaster’s customer base is made up primarily of con-

tractors, municipalities, and property managers. As part of a sound pavement preservation plan, crack sealing and sealcoating can double the life of asphalt, Petok Hufford says.

To prepare business owners for success, SealMaster sends franchisees to its headquarters in Sandusky, Ohio, for a twoweek training program on operations, product knowledge,

SealMaster trains franchisees on everything from product knowledge to marketing.

marketing, and sales. SealMaster franchisees also receive a detailed proprietary operations manual and routine briefings on updates to operations and other facets of the business. Company officials help and guide franchisees, attend openings, and provide ongoing training.

SealMaster franchisees handle an array of products and services, making professional-grade pavement sealers and distributing crack fillers, concrete sealing and repair materials, equipment and parts, traffic paints, sport surface products, and tools and accessories.

Franchisees succeed when they follow the training and they have the desire to take control of their futures, Petok Hufford says.

FRANCHISE BUSINESS OPPORTUNITY

SUPPLY THE PAVEMENT MAINTENANCE INDUSTRY “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.”

Bob Krebs – SealMaster Franchise Owner Charlotte, N.C.

$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*

“The ability to create wealth for yourself within SealMaster is staggering.”

“We just keep growing and growing and to me, the market is limitless.”

Darrel Stein

Jake Bernath

Allentown, Penn.

Indianapolis, Ind.

SealMaster Franchise Owner

AVERAGE GROSS SALES

SealMaster Franchise Owner

SealMaster Franchisees Manufacture Pavement Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325

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*More detail is provided in the Franchise Disclosure Document.

Offer made by prospectus only.

New & Existing Territories Available

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DISCOVER TENNESSEE

With its rich history and ever-expanding music and arts scenes, the Volunteer State sets the stage for an unforgettable visit. Sit back, relax, and get ready to experience the legends, lessons, and lively spirit that will leave you cheering for more. By Amy Stumpfl

the sweetest treats not far from the bright

even make your own Goo Goo with a hands-on candy making workshop and dessert sampling class.

the allure of visual art

since opening its doors in 2001, the Frist Art Museum has anchored Nashville’s burgeoning visual arts scene, offering a range of exhibitions, educational programs, and community activities.

Current exhibitions include Dorothea Lange: Politics of Seeing, which celebrates one of the most important documentary photographers of the 20th century. Known for creating powerful portraits of hardship and human suffer-

ing, Lange documented the plight of those devastated by the Great Depression, including migrant farm workers struggling to escape the Dust Bowl in the 1930s. The exhibition showcases some of Lange’s most insightful work through 130 photos, as well as proof sheets, letters, and personal mementos. Art aficionados can also look forward to Frida Kahlo, Diego Rivera, and Mexican Modernism from the Jacques and Natasha Gelman Collection, opening in May. Whenever you go, be sure to check out the Martin ArtQuest Gallery, which engages visitors of all ages through interactive and educational art-making stations and activities.

The Goo Goo Cluster’s secret formula includes marshmallow nougat, caramel, and roasted peanuts.

PHOTOGRAPHY BY KATIE JACOBS

lights of storied honky-tonks sits the flagship store for the sweetest symbol of Nashville: the Goo Goo Cluster. Dating back to 1912, Goo Goo is one of the state’s oldest brands and its namesake treat is often referred to as “The Original Southern Confection.” The treat’s fascinating history also includes a storied relationship with the Grand Ole Opry. Opry legends like Lester Flatt, Mel Tillis, and Roy Acuff enjoyed Goo Goos back in the day.

Longtime Opry star Minnie Pearl even shared a birthday with the popular candy, which marked a “century of sweet success” in 2012.

These days, the familyowned flagship store in downtown Nashville is a popular destination for locals and tourists alike. The Goo Goo Shop & Dessert Bar carries the full line of delicious Goo Goo Cluster candies, along with branded apparel, novelty merchandise, and a collection of artifacts from the company’s history. Watch as professional chocolatiers create Premium Goo Goos—available in a variety of flavor combinations and made by hand in the shop’s glass-enclosed confectionery kitchen. Or step up to the dessert bar to sample housemade cakes, pies, cookies, shakes, and sundaes. You can

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THE POWER

of PLACE. More than a museum, a public square.

There is power in experience.

More than exhibits, lessons.

There is power in knowledge.

S E E . L E A R N . E N G A G E . A C T.

More than events, opportunities.

There is power in connection.

More than history, today and tomorrow.

There is power in moving forward.

More than a destination, a journey.

There is power in purpose.

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450 Mulberry Street | Memphis, TN 38103

civilrightsmuseum.org

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DISCOVER TENNESSEE SPECIAL ADVERTISING SECTION

iconic show posters at Hatch Show Print’s Haley Gallery, and stop by the retail shop to pick up a framed keepsake.

the star of show prints

the power of place the national civil

will appreciate the vast archive and the shop’s ties to country music, beginning with the early days of the Grand Ole Opry and stars like Bill Monroe and Hank Williams. Plan ahead to catch one of the many special programs held throughout the year, including workshops that let print enthusiasts create their own designs using the shop’s image blocks and ink.

See historic “restrikes” of

Hatch Show Print celebrates its 140th birthday this year.

Rights Museum in Memphis is a must-see. The museum includes the facade of the historic Lorraine Motel, where civil rights leader Dr. Martin Luther King Jr. was assassinated on April 4, 1968. Beyond honoring the profound legacy of King, the museum also explores roughly five centuries of history and the events that would eventually shape the civil rights movement.

The museum’s galleries bring history to life with thought-provoking and interactive exhibits featuring 260

PHOTOGRAPHY COURTESY OF THE COUNTRY MUSIC HALL OF FAME

no visit to Nashville would be complete without a stop at the Country Music Hall of Fame and Museum. Along with its many exhibits and artifacts, the legendary institution is home to the historic Hatch Show Print, one of the nation’s oldest working letterpress poster and design shops.

Though much has changed since Charles and Herbert Hatch established the business in 1879, the print shop produces roughly 500 to 600 posters each year for venues, entertainers, and events around the world.

Visitors can tour the shop and learn more about the techniques of letterpress printing.

Music lovers and collectors

aLL new &

KIng-SIzeD Experience Elvis Presley’s Graceland in Memphis like never before. There are more attractions. More great stories. More live events. More to see, hear, taste, and explore than ever before.

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Organized by the Virginia Museum of Fine Arts

P L AT I N U M S P O N S O R

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H O S P I TA L I T Y S P O N S O R

Édouard Manet. On the Beach, Boulogne-sur-Mer (detail), 1869. Oil on canvas. Image © Virginia Museum of Fine Arts, Richmond

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DISCOVER TENNESSEE SPECIAL ADVERTISING SECTION

artifacts, 40-plus films, and a remarkable collection of oral histories. Life-size replicas illustrate key moments, such as the Montgomery Bus Boycott and lunch-counter sit-ins, while multitouch technology explains the battle for desegregation in public schools.

can explore Elvis Presley’s Memphis, an entertainment complex that features 12 exhibits, two restaurants, and a working soundstage. In December, EPM announced Graceland Live, a partnership with Live Nation to stage a variety of shows at Graceland.

Boasting two state-of-the-art venues—including one with

stadium seating—and plenty of fan perks, Graceland Live hopes to present about 50 live shows annually.

For die-hard fans, there’s no better time to visit than Elvis Week. Complete with tribute artists, special concerts, and a candlelight vigil, this year’s celebration runs Aug. 9–17.

PHOTOGRAPHY COURTESY OF THE NATIONAL CIVIL RIGHTS MUSEUM

More than simply preserving history, the National Civil Rights Museum seeks to inspire action. The museum welcomes roughly 400,000 visitors each year and teams up with like-minded community groups to host book signings, film screenings, and panel discussions. As a result, the museum has emerged as an important gathering place where individuals and organizations can examine local, national, and global issues.

the ultimate rock ,n, roll experience

graceland is more than just Elvis Presley’s Memphis estate—it’s an all-encompassing experience. Here, visitors can lose themselves in The King’s life and legacy, exploring his incredible collection of gold and platinum records, custom airplanes and automobiles, and memorabilia from his movie career.

In addition to seeing the star’s former home, guests

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Shell Game

BY DOUG PETERSON 1

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Crossword Answers on page 105 Across

1 Fathers of fawns 6 Pen and razor

company 9 Stared open-mouthed 14 Synagogue scroll 15 Much ___ About Nothing 16 “Set Fire to the Rain” singer 17 Spinning kitchen tool 19 King’s domain 20 Sound from a beagle 21 Place to exchange vows 23 ___ Speedwagon 24 The Emerald Isle, to natives 26 Constellation named for a hunter 28 Chowder toss-in 32 $100 bill, familiarly 33 ___ Cruces, New Mexico 34 Edinburgh resident 36 A/C measure 37 Toys that hang over cribs 41 Baseball’s Blue Jays, on scoreboards 42 Ticked off 44 Marshy area 45 44th president

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9

15

17

53

8

47 Cheap seating area,

in slang 51 Stuff in a dumpster 52 Pedicurists work on them 53 Zodiac sign before Virgo 55 Cheated at hide-and-seek 57 Minor quarrel 61 To any extent 63 Correspondence that needs stamps 65 Iconic riveter of WWII 66 One more than uno 67 Highest Boy Scout rank 68 Initial poker stakes 69 Dazzle 70 Garden figurine

Down

1 One-pot dinner 2 Like many fast-food

orders

3 2012 Oscar-winning

Ben Affleck film

4 Chatty get-together 5 “___ Will Be Loved”

(Maroon 5 hit)

6 One in a tub 7 “Hey, what’s the

big ___?”

8 Soldier outranked

by a sergeant

9 Chopped-up

marinara ingredient

10 Suffix with lemon

or lime

58

59

60

11 Pureed fruit drink 12 Fashion magazine with

a French name

13 Trial version 18 Good-sized building site 22 Obliterate 25 Big-ticket ___ (major

purchase)

27 Authorizes 28 Leading the league 29 Comment to a

dead duck

30 Hold on tight 31 Spacious 32 Madam Secretary

network

35 Melodic syllable 38 Functional 39 Maryland home of

the Walter Reed medical center 40 Boot’s bottom 43 Body part that contains three tiny bones 46 Groom’s attendant 48 Italian city near Pompeii 49 Opposite of “Attention!”

50 City near Sacramento 53 Archaeologist Croft of video games 54 School on the Thames 56 Have no doubts 58 Othello plotter 59 Insert for pre-digital cameras 60 Hightail it 62 “Let sleeping dogs ___” 64 Stage of a journey

3/1/19 11:13 AM

Sudoku

BY GARETH MOORE

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 105

Easy

Hairmax.indd 1 103 F1_fun_MG.indd

Medium

For more brain-training games from Gareth Moore, visit brainedup.com.

Hard

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Answers Shell Game S T E W D C B S

L A R A

T O G O

A R G O

G A B F E O Y S N O T T U O R E P E A T R E O T A L O S I N T E

S H E A C I R T E E M O F N U A S P E L E S

Easy

B A T H E R

I D E A

C O R P O C R L A B I L E N T G A H T E K E S N A D O S A W E

G A R E L R I A C S E S O L L O E D I L E G

A P E D D E L E E A L M R E O O N K E R S C O T T O R B A M A E R Y S T I F F M A I L A G L E N O M E

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Advertiser Directory

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untuckit.com

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theparkingspot.com

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p. i33

p. 61

goldentnugget.com

thedapperdoughnut.com/ franchising

rodiziogrill.com

closys.com

p. i33

p. 63

dragonproductsltd.com

titosvodka.com

p. 53

p. 79

caravan.com

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p. 55

p. 81

supershuttle.com

devilsriverwhiskey.com

p. 56

p. 87

Inside Front Cover

p. 13

lookdeeper.ucsd.edu

p. 2–3, 51

sclv.com

p. 15

thewalkingcompany.com

p. 5

itsjustlunch.com

p. 26-27, 119

weathertech.com

p. 6

hydeparkrestaurants.com

p. i33

miraclemileshopslv.com

p. 7

lawrysonline.com

p. i33

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madametussauds.com

p. i33

dulcevidaspirits.com

wd.com

p. 57

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arkansas.com/crystalbridges

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p. 58

Back Cover

swedish.org/radiosurgery

offl easeonly.com

p. 8

p. 59

106 southwest april 2019

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The Guide GET IN THIS SCENE

Honolulu

1 At Southwest.com®, book your flight to Honolulu. 2 A trip to

PHOTOGRAPHY BY VIOLET-BLUE/ISTOCK

Honolulu isn’t complete without visiting Waikiki Beach, where you can swim, surf, snorkel, and sunbathe. 3 Learn about indigenous species at the Honolulu Zoo, which is just a short walk from Waikiki Beach. DID YOU KNOW? Waikiki is a Hawaiian word that means “spouting water.”

IN THIS ISSUE / 108 Travel Tips / 110 Inflight Entertainment / 111 Beverages / 112 Products and Services / 114 Rapid Rewards® / 116 Go International / 118 Route Map

APRIL 2019 SOUTHWEST

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Travel Tips

Fly Like a Pro

SNACK PACK

Check out these reminders to enjoy a stress-free travel experience.

SAY CHEESE!

Please be respectful of Employees and Customers when capturing photos or videos onboard.

Secure a position in the A1-A15 boarding group with Upgraded Boarding. Ask a Customer Service Agent at the gate or ticket counter.*

We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Permitted Pueden usarse dentro del avión

Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos,

excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo.

Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines®.

Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

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On a Business Trip?

TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect.

With EarlyBird Check-In® (ranging from $15–$25 one-way per person), we check you in 36 hours before your flight so you receive a better boarding position—and earlier access to overhead bin space.

BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.

CHEERS! If you’re a Business Select Customer, your first drink is on us.† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

*Price depends on Customer’s itinerary; subject to availability. **Visit Southwest.com and click on “Special Assistance” at the bottom of the page for more information. †Business Select Customers receive a free premium drink on the day of travel.

Always Permitted Pueden usarse en todo momento dentro del avión

Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos

DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Please notify a Flight Attendant if you use a needle/syringe while onboard so we may provide you with access to a disposal container. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten.

Por favor, notifícale a un Auxiliar de Vuelo si necesitas usar una jeringa durante el vuelo para que podamos proporcionarte

implantados también son permitidos.

Electronic Watches Relojes electrónicos

Pacemakers Marcapasos

Noise-Canceling Headphones Auriculares que aislan el ruido

Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico

acceso al contenedor de desperdicios.

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.

Never Permitted Nunca pueden

usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)

Remote-Controlled Toys Juguetes de control remoto

Samsung Galaxy Note 7 Smartphone

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item.

Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone at our Employees’ discretion.

Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el

derecho de negar la venta de bebidas alcohólicas a cualquier persona a discreción de nuestros Empleados.

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

Television or AM/FM Radio Receivers Televisión o radios de AM/FM

Electronic Cigarettes and Smoking Devices not allowed for use in the cabin.

No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft.

Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

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Inflight Entertainment

Getting Connected

100% free inflight entertainment has arrived. Make time fly with free movies,1* messaging,2* and music.3*

To view movies and select ondemand TV content, download the Southwest® app from the Google Play store or Apple App Store before your flight.

1

HOW TO CONNECT: SOUTHWESTWIFI.COM

Handheld Devices

Tap the Settings icon, and then put phone on Airplane Mode. Choose the WiFi icon. Turn WiFi On with On/Off button.

Tap SouthwestWiFi in the list of WiFi networks and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

2 Messaging service allows access only to iMessage and WhatsApp (must be downloaded before the flight). 3Free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. *Free inflight entertainment available only on WiFi-enabled aircraft. Limited-time offer. Where available.

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled.

• Service on flights to/from destinations outside the contiguous

U.S. may not currently be available for the entire flight.

• Movies and select TV content require download of the free Southwest app.

• Pricing information can be found on the Inflight

Entertainment Portal.

• In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony

applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

Mimosa still surrounds the mimosa’s origin story, the most agreed-upon version claims Frank WHILE SOME DEBATE

Meier invented the signature beverage in 1925 while working as head barman at the Ritz Paris. Historical questions aside, we are sure about one thing: This bubbly blend of Cruset Sparkling Wine and Minute Maid Orange Juice is the perfect drink to enjoy in the skies.

COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix

• Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water

* Regular creamer available

All alcoholic beverages purchased onboard must be consumed onboard the aircraft.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Summer Shandy ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7)

LIQUOR $7

• • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream

WINE $6

• Carmenet Cabernet Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay

• Deep Eddy Vodka • Deep Eddy Ruby Red Grapefruit Vodka • Sauza® Gold Tequila

†You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Rapid Rewards drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

RECYCLING

We’re happy to recycle the following items for you: empty plastic bottles, empty aluminum cans, and newspapers/magazines.

RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

APRIL 2019 SOUTHWEST

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Products and Services

Need a hand? Southwest® can help you when ...

PHOTOGRAPHY BY FLAMINGOIMAGES/ISTOCK

... you want to make the most out of your points.

Purchase Rapid Rewards® points to get closer to earning your next reward flight, or help your friends and family do the same by gifting or transferring points.

Southwest.com/pointscenter

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PHOTOGRAPHY BY MILLES STUDIO/STOCKSY UNITED (OCEAN)

… you’re ready for summer. Plan your getaway with Southwest Vacations® and save big by bundling your flight, hotel, and rental car. Southwest vacations.com

… you want first pick. Be one of the first on the plane by upgrading on the day of travel. Upgraded Boarding allows you to secure a position in the A1-A15 boarding group for an additional fee.* All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. *Available at the departure gate or ticket counter on day of travel only. Prices based on Customer’s itinerary. Subject to availability.

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Rapid Rewards

Hey, Frequent Flyers!

Whether you’re planning a trip, dining with friends, or buying flowers, it’s easy to earn Rapid Rewards® points.

Earn while you travel. Book your flight and earn six, 10, or 12 points per dollar based on the type of fare.

Treat yourself to a nice meal. Join Rapid Rewards Dining® and earn points by eating at your favorite spots.

Enjoy spring blooms and earn 1,000 points on an order of $29.99 or more at 1-800-Flow ers.com.

ENROLL NOW! Not a Member? Sign up on this flight at Southwest.com/enroll.

All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 7,500 anniversary points • 4 Upgraded Boardings* per year • $75 Southwest® annual travel credit • 20% back on inflight purchases

Hotels

Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

*When available

Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY LUMINA/STOCKSY UNITED

Earn 50,000 Points

EXCLUSIVE INFLIGHT PORTAL OFFER

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Rapid Rewards Tiers and Companion Pass A-LIST Along with priority boarding, A-List Members receive a 25 percent point-earning bonus, Fly By® priority check-in and security lane access,* a dedicated phone line to answer any questions, and more. Southwest.com/ ALstatus A-LIST PREFERRED Want even more perks? As an A-List Preferred Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus. Southwest.com/ALPstatus COMPANION PASS Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges** with you for an entire calendar year. Southwest.com/ companion

*For a complete list of available Fly By locations, visit Southwest.com/flyby. **Does not include taxes and fees from $5.60 one-way. Visit Southwest.com/ rrterms for a complete list of Companion Pass rules.

Rental Cars

Speed up the earning with your next car rental.

Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2019 Southwest Airlines Co.

Shop, Dine, and More

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more.

Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club—plus 3 complimentary bottles.

Learn more at laithwaiteswine.com/ southwest.

Make your points go further.

Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest. com/pointscenter to get started.

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Go International

SERENE SCENE

Relax poolside at the adults-only Hotel Riu Palace Paradise Island.

Insider’s Nassau Southwest® serves 13 international destinations, including Nassau.

Boarding, Customs, and Immigration 1

2

3

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters.

• Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country.

• Lines 5 and 6 may be left blank if not using a passport.

• On Line 9, enter WN for Southwest, followed by your specific flight number.

• Please read both sides of the declaration.

• Sign at the “X.”

PHOTOGRAPHY COURTESY OF HOTEL RIU PALACE PARADISE ISLAND

SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwestvacations.com/WinNAS and enter for your chance to win round trip air travel for two on Southwest to Lynden Pindling International Airport, four-night double accommodations at Hotel Riu Palace Paradise Island, and airport/hotel transfers in the Bahamas.*

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QUEEN’S STAIRCASE Carved from

PHOTOGRAPHY BY CHUVIPRO/ISTOCK (FLAMINGOS); PHOTO COURTESY OF THE BAHAMAS MINISTRY OF TOURISM AND AVIATION (STAIRS AND SQUARE)

solid limestone in the 18th century, these 66 steps are said to have provided a direct route from Fort Fincastle to Nassau Harbor.

PARLIAMENT SQUARE The Bahamas’ history as a British colony is still evident in its colonial architecture, which can be seen on the facade of Nassau’s government buildings in Parliament Square.

ARDASTRA GARDENS, ZOO, AND CONSERVATION CENTRE Bird is the word at this

wildlife center, where flamingos, peacocks, and parrots are the main attraction. Flamingo marches take place three times a day, so be sure to catch a show while you’re there.

*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of the 50 United States and the District of Columbia (excluding Alaska) age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $1,950. For complete details and Official Rules, visit Southwestvacations.com/WinNAS. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: Apple Leisure Group, doing business as Southwest Vacations, 8517 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on April 30, 2019. International air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico.

How to complete this form: • Complete sections 1–6.

• Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico.

How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form.

• Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers.

What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs.

• Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com.

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest® destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.

PACIFIC TIME MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

LUBBOCK

TUCSON

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

LIHUE (COMING SOON)

LITTLE ROCK

MEMPHIS

MIDLAND/ODESSA

HONOLULU AUSTIN

KAHULUI

HOUSTON (HOBBY)

KONA

HAWAII SERVICE START DATES OAK–HNL 3/17/19 OAK–OGG 4/7/19 HNL–OGG 4/28/19 SJC–HNL 5/5/19 HNL–KOA 5/12/19 SJC–OGG 5/26/19

PENSACOLA NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

ALBUQUERQUE

If you can’t catch the Albuquerque International Balloon Fiesta in October, don’t stress.

Rainbow Ryders offers scenic hot air balloon rides year-round.

BELIZE CITY

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IT’S JUST LU IT’S JUST LUNCH

CINCINNATI

At Nada, taco options run the gamut from fried avocado to crispy pork belly. Post-meal, try the churros.

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER

DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND PITTSBURGH

PHILADELPHIA BALTIMORE/WASHINGTON (BWI)

COLUMBUS

CINCINNATI

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

JACKSONVILLE PANAMA CITY BEACH

CHARLESTON

ORLANDO TAMPA FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

The Spectator Hotel’s historic district location is ideal for exploring the city’s hot spots.

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

SAN JOSÉ

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PHOTOGRAPHY BY SJLAYNE/ISTOCK (BALLOONS); PHOTOGRAPHY COURTESY OF NADA, THE SPECTATOR HOTEL

CHARLESTON

ATLANTA

WE BELIEVE THE BEST WAY TO GET TO KNOW SOMEONE IS FACE-TOFACE.

FIND OUT WHAT AN IT'S JUST LUNCH MATCHMAKER CAN DO FOR YOU. 800.858.6526 ItsJustLunch.com

3/4/19 3:26 PM

One Question

Tan France,

how do you boost your confidence?

For fashion advice and lessons learned on Netflix’s Queer Eye, look for Tan’s memoir, Naturally Tan, out June 4.

PHOTOGRAPHY BY PAIGE SOVIC

I’ve become a bit more Americanized since moving to the States 11 years ago, and that means that I practice self-love, which most Brits do not. I take time each day when I’m brushing my teeth to look at myself in the mirror and think, I’m never going to feel completely perfect and that’s normal, but what are the things I like about myself and what are the things I want to project today? I focus on those areas and try not to acknowledge any negativity. I remind myself of these positive affirmations throughout the day.

It works really well for me, and I think it could work for a lot of people.

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INTRODUCING THE DRIVE FOR THE DRIVEN Early mornings. Later nights. Frequent, frequent flyer status.

Hotel bars. Meetings on the fly. Working off your drive.

New faces. New places. No stopping you.

EXPERIENCE THE SSD BUILT FOR TRAVEL MyPassportGo.com

MY PASSPORT GO ™

PORTABLE STORAGE

DROP-RESISTANT* BUILT-IN CABLE POCKET-SIZED MAC + PC COMPATIBLE

WD, the WD logo and My Passport are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Product specifications subject to change without notice. Pictures shown may vary from actual products. © 2019 Western Digital Corporation or its affiliates. All rights reserved. *Up to 2 meters.

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