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overhead bin. Southwest employees were very quick about trying to locate the item, but unfortunately there was no one left at the gates, so I needed to file a claim and follow up with the baggage claim office the next day. We were very happy when we received a text message containing a picture of our little friend checking out the Southwest desk with a safety vest (safety first). We arrived at the airport the next day and realized immediately that the people in the baggage claim office do not have an easy job! Thank you to a great team that provided us with a happy ending! —Niabi Hart
finding a super-duper special possession that was left on the plane. My 12-year-old son had been saving money from October to March for spring break. (His allowance is not much—about $10 a month.) He spent a good portion of his money on a game and won a large rhinoceros stuffed animal. We had a late flight back and landed in Denver around 1:20 a.m. I had three children with me, all asleep, and we left the rhinoceros in the
ILLUSTRATION BY LEVI HASTINGS
Dear Southwest, Our family would like to say thank you for
BIRTHDAY FLIGHT
My mom traveled to Austin recently on her 94th birthday. She hadn’t flown in 20 years and was very anxious. She also has stability problems and pain issues and moved here to be closer to me and my family. During the flight, flight attendants Colleen Cahir, Lindsay Hudson, and Thomas Conway announced a “very special passenger,” called her name, and said she was celebrating her 94th birthday. They made her an adorable crown using pretzel packages and drink toothpicks. What a great experience for her! She was so touched and just so appreciative. I can’t thank the crew enough for making her feel comfortable and extremely special. What a great beginning to this new chapter in her life. —Lynne Braverman
20 SOUTHWEST AUGUST 2018
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7/3/18 9:58 AM
