February 2017

SOUTHWEST THE MAGAZINE DISCOVER HIDDEN BEACHES UNEARTH MEZCAL S MEZCAL’ SECRETS SLEEP STEPS FROM THE OCEAN SAVOR MOLE’S MOLE S ROOTS EXPLORE THE CAPITAL’ S CAPITAL’ GEMS

Palacio de Bellas Artes, Mexico City

FEBRUARY 2017

FEBRUARY 2017

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WATCH: A Royal Migration Travel alongside thousands of monarch butterflies as they fly south to Mexico in this clip from the BBC series Life [“Play/Number,” page 37].

WATCH: And Action!

Experience Burbank [“Adventure In,” page 68] and its many offerings including studio tours, TV-show tapings, and an array of hotel and dining options.

WATCH: On Broadway Jane the Virgin actor Jaime Camil [“One Question,” page 112] discusses showbiz and his role in Chicago with New York Live.

LISTEN: Making Mezcal Ethnobiologists, bartenders, and distillers share the history of this Mexican drink on the Gastropod podcast [“The Maestro of Mezcal,” page 60].

PHOTOGRAPHY COURTESY OF GS/GALLERY STOCK (BUTTERFLY), VISIT BURBANK (GIRL), AND CASA CORTÉS (MEZCAL)

Digital Extras

SOUTHWEST THE MAGAZINE DISCOVER HIDDEN BEACHES UNEARTH MEZCAL S MEZCAL’ SECRETS SLEEP STEPS FROM THE OCEAN SAVOR MOLE’S MOLE S ROOTS EXPLORE THE CAPITAL’ S CAPITAL’ GEMS

Palacio de Bellas Artes, Mexico City

FEBRUARY 2017

FEBRUARY 2017

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If you were that kid who took apart toys instead of playing with them, then maybe you’re one of us. Of course, our toy just happens to be the entire world. No, really.

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After 40 years of groundbreaking research in climate change, Professor Veerabhadran Ramanathan realized global warming wouldn’t be solved by science alone. So he turned to spiritual leaders to help frame this struggle as a humanitarian effort.

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DAT I N G  R E A L CO N N E C T I O N S

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OF DATING

THE POLITICS 64% OF DATING

% of singles who64% want to date others with similar political opinions and beliefs

64% 64%

16%

17%

67%

Yes, but I gave it another chance

Yes, and I have no desire to go on another date with them

No, everyone is entitled to their opinion

M: I’m good at having a conversa-

tion if I’m interested in somebody, and I was interested in her. We had a great conversation. I don’t think either of us wanted to leave.

Strong political opinions are usually:

Has a date's political opinions ever 24% 20% 55% ruined a date for you?

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16%

M: I liked that they’d just call me up and say they had a date for me.

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A big turn-on! Who cares? I’m dating Talking politics is this person, not sexy. running against them for office.

17%

Yes, but I gave it another chance

16%

Yes, but I gave it another 16% chance Yes, but I gave it another chance

67%

Yes, and I have no No, everyone is desire to go on entitled to their another date with opinion Yes, andthem I have no No, everyone is 17% 67% desire to go on entitled to their another date with opinion Yes, and I have no No, everyone is them desire to go on entitled to their

17%

another date with them

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THE POLITICS

67%

opinion

Strong political opinions are usually: Strong political Strong political opinions are are opinions usually: usually:

24%

20%

55%

24% 20% 55% A big-turn off. Strong A big turn-on! Who cares? I’m dating opinions, especially politics is this person, not A big-turn off. Strong Talking A big turn-on!

Who cares?

I’m dating political ones, are running against opinions, especially Talkingsexy. politics is this person, not them political are against them A big-turn off.ones, Strong A big sexy. turn-on! running Who cares?

I’m dating obnoxious. for office. for person, office. not opinions,obnoxious. especially Talking politics is this political ones, are sexy. running against them obnoxious. for office.

24%

20%

55%

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February 2017

51 The Mexico Issue

Slurp a coconut or two on the private beach at the Hotel Esencia, south of Cancun.

PHOTOGRAPHY COURTESY OF HOTEL ESENCIA

An unrivaled food scene, acclaimed architecture, hidden beaches, and the fabled history of mezcal— the things that make Mexico a singular destination are as diverse as the country itself.

6 southwest february 2017

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This is where you abandoned expectations and began to embrace each moment.

You wouldn’t have guessed it. But you’ll never forget it.

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11/30/2016 12:02:55 PM 12/19/16 3:55 PM

CONTENTS February 2017 201

38

56 In Every Issue Gary’s Greeting Saludos de Gary Our Star The A-List Spotlight Community Outreach 26 You Made Our Day 30 From the Editor 14 16 18 20 22 24

32 Feedback 68 Adventure In Burbank 94 Fun! 98 Advertiser Directory 99 The Southwest Guide 112 One Question

Play 37 Discover why millions of butterflies winter in Mexico, and sip a spicy cocktail with your toes in the sand.

Work 42 Avoid international business blunders, and get the buzz on Mexico’s startups.

Eggs and Limes 47 My island escape was supposed to be all about beaches and reading. Instead, I stumbled upon an unexpected culinary revelation.

our cover / Photography by Luis García

PHOTOGRAPHY BY GS/GALLERY STOCK, ANA HOP (WOMEN), AND KELSEY WILSON (MOLE); CERAMICS BY NATALIE CROSS

37

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February 2017 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda associate creative director JK Nickell editors Tommie Ethington Bradford Pearson associate editor Melissa Flandreau designers Desiree Espada Kim Thwaits junior designer Alina Keohavong editorial interns Kiana Moridi, Samantha Stutsman contributors Sarah Baird, Susan B. Barnes, Paul Blow, Michael Brough, Marian Bull, Brin-Jonathan Butler, Nick Cabrera, Stirling Kelso, Chaney Kwak, Lanee Lee, Scarlett Lindeman, Dan Page, Holly Wales, Kelsey Wilson web development, pace interactive Jason Dalton, Chad Hayton, Bridget Landwehrmann EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com.

SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Craig Waller chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Greg Onder director of marketing Emily Wright media analyst Courtney Baker

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Gary’s Greeting

Embracing Civility and The Golden Rule applied in any Culture, and especially in a large Company like Southwest. The beauty of it lies in the diversity of our People. We celebrate our differences in a way that brings us closer together, much like a Family. Of course, People are complex, and you must work at it.

But the rewards are incredibly fulfilling and yield amazing results. Southwest is world famous and often admired for our People-centric Culture, and it all starts with how we treat each other.

I have a growing concern that, as a larger society, we are becoming more divisive and less civil toward each other.

I see it in politics and the media, and I especially see it online in social forums. I’m sure smart people could debate why this has become so prevalent—and I certainly don’t propose to have all the answers.

What I do know is that a little civility goes a long way. And an abundance of civility could bring us all closer together, help us understand each other, make us stronger, and enable us to fulfill the dream of “Life, Liberty, and the pursuit of Happiness” that our Founding Fathers imagined.

In my experience, I have found that interpersonal conflict often results from a lack of understanding. The more we listen to each other, the more likely we are to engage in civil discourse and achieve an understanding. In those meaningful interactions, we find the good in one another. It’s not always easy—or even pleasant—to try to understand another perspective. It challenges us and, perhaps, makes us question our own strongly held beliefs. But it also serves to open our minds and our hearts to our fellow neighbor. It has to start with a desire to listen, to understand, and to be tolerant of different points of view, and a desire to be reasonable, patient, and respectful. I would argue the exercise is worth it, and I’m confident the result would be a better life for us all. And that is a dream worth pursuing!

Gary Kelly Chairman and CEO Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

So many unique aspects attracted me to Southwest Airlines more than three decades ago, and even more have compelled me to stay these many years.

Chief among them are the People and the Culture. One aspect in particular made an immediate and lasting impression on me—a rule that has served as a guiding principle above all others, championed by our beloved President Emeritus Colleen Barrett—the Golden Rule.

It’s so simple, and yet so profound: “Treat others the way you wish to be treated.” It’s remarkable what happens when that mindset is emphasized and

14 SOUTHWEST MONTH 2016

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Saludos de Gary

Adoptando la Cordialidad y la Regla de Oro especialmente en una Compañía tan grande como Southwest. La belleza de esto radica en la diversidad de nuestra Gente. Celebramos nuestras diferencias de manera que nos unan más, como una Familia. Por supuesto que la Gente es compleja, y hay que trabajar en ello. Pero las recompensas son increíblemente satisfactorias y producen resultados asombrosos. Southwest es mundialmente famosa y a menudo admirada por nuestra Cultura centrada en la Gente, y todo comienza con la forma en que nos tratamos entre nosotros.

Me preocupa cada vez más que, como sociedad en general, nos estamos volviendo más divisivos y menos cordiales

entre nosotros. Lo veo en la política y los medios de comunicación, y lo veo especialmente en línea en las redes sociales. Estoy seguro de que la gente inteligente podría debatir por qué esto se ha vuelto tan frecuente, y ciertamente no insinúo tener todas las respuestas.

Lo que sí sé es que un poco de cordialidad tiene un gran alcance. Y la cordialidad en abundancia podría acercarnos a todos, ayudarnos a entendernos unos a otros, hacernos más fuertes y permitirnos cumplir el sueño de “Vida, Libertad y búsqueda de la Felicidad” que nuestros Padres Fundadores imaginaron.

En mi experiencia, he encontrado que los conflictos interpersonales a menudo tienen su origen en la falta de comprensión. Cuanto más nos escuchamos unos a otros, más probabilidades tenemos de participar en un discurso cordial y lograr el entendimiento. En esas interacciones significativas, encontramos lo bueno de manera mutua. No siempre es fácil, o incluso agradable, tratar de entender otra perspectiva. Nos desafía y, quizás, nos hace cuestionar nuestras creencias fuertemente enraizadas. Pero también sirve para abrir nuestras mentes y nuestros corazones a nuestro prójimo. Tiene que comenzar con el deseo de escuchar, comprender y tolerar diferentes puntos de vista, y el deseo de ser razonable, paciente y respetuoso. Yo diría que el ejercicio vale la pena, y estoy seguro de que el resultado sería una vida mejor para todos nosotros. ¡Y ese es un sueño que vale la pena perseguir!

Gary Kelly Presidente de la Junta Directiva y Director Ejecutivo Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

Muchas son las cosas únicas que me atrajeron a Southwest Airlines hace más de tres décadas, y muchas más me han inspirado a quedarme todos estos años, pero las principales son la Gente y la Cultura. Una de ellas en particular me causó una impresión inmediata y duradera. Se trata de una regla que ha servido como principio rector sobre todos los demás, impulsada por nuestra querida Presidenta Emérita Colleen Barrett: la Regla de Oro. Es tan simple, y a la vez tan profunda: “Trata a los demás como quieras que te traten”. Es increíble lo que sucede cuando esa forma de pensar se enfatiza y se aplica en cualquier Cultura,

16 SOUTHWEST MONTH 2016

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Our Star

“At Southwest, we support each other and always find a reason to laugh.”

—JAN FLEINER, INFLIGHT COORDINATOR

When she’s not enjoying the Colorado outdoors with her husband and two daughters, Denver-based Jan Fleiner spends her time serving others. As an Inflight Coordinator, she has formed a deep connection with her Flight Attendants, who brighten her day with their passion for helping Customers. Jan stays active by raising animals, gardening, repurposing almost everything, and volunteering in her community. Her hobbies keep her busy, but right now she’s most excited about becoming a certified horticultural therapist. Southwest Airlines is proud to honor Jan for sharing her Servant’s Heart with her Coworkers and community. —Cindy Hermosillo, Communication & Outreach GIVING BACK “I especially enjoy guiding young people as a 4-H leader and volunteering my time at my local food bank.”

ROCK Y ROADS “With famous parks and friendly people, Colorado is worth exploring. Even my drive to work has mountain views.”

LESSONS LEARNED “It’s important to show an appreciation for others and have fun at work. That’s what drew me to Southwest, and it’s what keeps me here.”

SNOW GOING “Last year, an epic snowstorm hit Denver.

Everyone worked through the challenges as a Team, and I was impressed with the grace our People displayed in a stressful situation.”

PHOTOGRAPHY BY DANIEL BEDELL

To thank Jan for her work and dedication, Penn & Teller is proud to give her two tickets to see the show in Las Vegas. Congratulations, Jan!

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The A-List

“Don’t be too shy with your seat neighbor. You never know how interesting the person might be.”

—BRANDEN HARVEY, DIGITAL STORYTELLER

SWEET SHADES

Branden’s snazzy Spectacles help to tell his stories on Snapchat.

Branden Harvey’s love for Southwest Airlines began when he and his now wife, Sammi, lived on opposite sides of the country. What started as a way to manage a long-distance relationship with low fares and reliability turned into a lifestyle for this digital storyteller. With his trademark blond curl and camera in hand, Branden is on a quest to find the good in this world. He’s often inspired by the actions of Southwest Employees and the stories of people he meets from his seat of choice: the middle seat. With plenty of good left to discover—not to mention nonstop service from his home base of Nashville—this Instagram and Snapchat storyteller will keep on soaring. Follow him @brandenharvey. Brie Strickland, Communication & Outreach MEMOR ABLE MOMENT

“On one of my first Southwest flights, I saw someone propose to his girlfriend. The whole plane started cheering.”

R APID REDEMPTION “I love spontaneity, so I love my Rapid Rewards points. When I hear about something amazing happening, I don’t hesitate before cashing in for a ticket to go tell the story.”

RIGHT NOW “I focus on telling hopeful stories. I do that through a podcast, Sounds Good, and a weekly roundup called ‘Goodnewsletter.’”

Branden’s travels earn him A-List status through one-way qualifying flights or

35,000

tier qualifying points.

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PHOTOGRAPHY BY JASON MYERS

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Spotlight

ISLAND ESCAPE

101 Destinations and Climbing

Travel beyond the U.S. this spring break.

Costa Rica, Aruba, Mexico, and Cuba— these are just a few of the international destinations where you can get away with us this spring break. Since 2014, Southwest has expanded beyond our domestic-only service and now offers flights to 15 Latin American and Caribbean destinations. You could say we’ve been busy, but we like to say it’s been a true labor of love.

Connecting our Customers to the moments that matter most in their lives is our Company’s Purpose. To achieve this, we’ve continued to provide the best service, with low fares and great Hospitality, to the destinations that are important to our Customers.

At Southwest, we often refer to “One Team. All Heart.” It’s the collective work across Employee groups and teams that

makes it possible for our Company to successfully plan, sell, and operate new international markets for our Customers.

Back in December, Southwest reached a Company milestone with our inaugural service to three cities in Cuba: Varadero, Havana, and Santa Clara. Havana marked our 100th destination, and the hard work of our Employees allowed us to execute our operation in record time. Soon thereafter, we announced our intention of serving our 16th destination in Latin America and the Caribbean: Grand Cayman.

We still continue to grow our domestic route map. We offer Customers more options to connect to international destinations through 14 gateway cities in the U.S., including Los Angeles, Oakland, and, beginning April 25, San Diego.

If you’re still thinking about where you Wanna Get Away this spring break, visit Southwest.com/international for a full list of destinations. You bring the sunscreen and beach towel—we’ll bring the low fares and tropical flights.

—Julian Gelvez Hinestroza, International Planning & Business Development

PHOTOGRAPHY BY STEPHEN KELLER

Jet-set to one of Southwest’s international destinations like Nassau, Bahamas.

22 SOUTHWEST FEBRUARY 2017

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Community Outreach

UNDER WING

First Class Aid

Southwest Airlines connects people to the medical care they need.

At Southwest Airlines, we pride ourselves in connecting our Customers to what’s important in their lives. This often means getting people to an important business meeting or a family vacation, but air travel can also open the door to Customers who need important medical treatment that may not be provided where they live.

Through the Southwest Airlines Medical Transportation Grant Program, we’re able to give patients and their families peace of mind about how they will get to the care they need.

This year marks the 10th anniversary of the Medical Transportation Grant Program through which participating nonprofit hospitals and medical programs provide travel on Southwest to patients

(and their families) in need of specialized life-saving or life-changing medical care.

Miracle Flights, one of the participating programs, provided its 100,000th flight last summer to 10-year-old Levi Krystosek.

Since the Medical Transportation Grant Program’s inception in 2007, we have provided more than $23.6 million in transportation for more than 59,000 patients and their caregivers. We are honored to work with a network of hospitals and organizations that support this mission.

In 2017, we entered our 46th year of treating our Employees and Customers like family. Families support each other during both good and challenging times, and through our Medical Transportation Grant Program, we’re able to serve the people in our communities during times of great need.

To learn more, visit Southwest.com/ medicalgrant.

—Debbie Wafford, Community Programs

PHOTOGRAPHY BY JERRY METELLUS/MIRACLE FLIGHTS

Levi Krystosek was on the 100,000th flight provided by Miracle Flights.

24 SOUTHWEST FEBRUARY 2017

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You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness?

Let us know at Southwest.com/ contact-us.

We ran through security and made it to the gate as the C group was boarding, but we still thought our gear wouldn’t make it. To our surprise, when we landed in Denver, we saw our paddle bag coming out of the plane. Sure enough, all of our gear made it! We ended up having a great three-day weekend, which was thanks to your staff’s effort. Thank you so much! —Daniel Brasuell

Dear Southwest,

A few weeks ago, a few friends and I were traveling to Colorado for a weekend of whitewater kayaking in one of the most spectacular canyons in North America—the Black Canyon of the Gunnison National Park. One friend was late coming from Asheville and we soon hit traffic when we left Knoxville for the airport. We thought there was no way we would make our flight out of Nashville. We hit the curb 25 minutes before departure time, and I parked while my friends checked our bags.

ILLUSTRATION BY LEVI HASTINGS

PILOT PRESCRIBED

I would like to extend my thanks and give a shout-out to captain Cameron Shelley and the crew on our recent flight. My husband and I had just settled in our seats when I recalled that I had left my refrigerated prescription medication at my son’s home, about 10 minutes from the Raleigh airport. We were discussing how we could ship it properly when a flight attendant announced a 30- to 40-minute delay. We immediately asked if my husband could de-plane to meet our son at the curb. They agreed but were concerned that my husband could be held up at security. At that point, the captain, who was just waiting for the approval to depart, volunteered to meet our son at the curb. Though the Raleigh airport is small (which made the whole idea possible), it was still an exceptional act and an example of

26 SOUTHWEST FEBRUARY 2017

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My husband, who has had nine heart attacks and experiences very poor vascular circulation, and I recently had a 3-plus hour layover at Baltimore/ Washington International Airport. I approached customer service agent Winston Stewart to inquire about the availability of a blanket for my husband to use on his legs until we boarded. Winston advised us that there were no blankets stored at the desk, but he then walked over to my husband and covered my husband’s legs with his own jacket. The relief he gave my husband was immeasurable.

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—Betty McGannon Starr COMFORT AND CARE

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UPMC, and we fly there once a year for a doctor’s appointment. When we landed, as we were exiting the plane, my son had a medical emergency. In the jetway we were met by customer service supervisor Kevin Withers. He called the ambulance, stayed with us until we were put in the ambulance, and made sure we were as comfortable as possible. He then took down my number and made sure our bags made it to the hospital. He even went out of his way later that night to check on us. Kevin made us a priority, and I appreciate that so much. When we flew out the next day, Kevin noticed us at the gate and made sure we had everything we needed. On that same flight home, flight attendant Laurie Liss noticed my son had a central line (a long-term IV). She gave us one of her handmade “port pillows,” which make people with medical ports implanted where the seat belt sits more comfortable. I knew Southwest had superb customer service, but to experience it firsthand was amazing. Thank you, Kevin and Laurie, for making our

flying experience so much better than the rest. I’ll see you guys next year when we fly to Pittsburgh again!

—Katie Dahl R ACE TO THE ALTAR

I left my ID at the Spokane airport when I was going to San Diego for a wedding I was in. I was so upset because I needed to rent a car to drive to Palm Springs for the wedding. I told flight attendant Ann Murphy about my dilemma and she helped me get ahold of the airport during my layover.

They told me they couldn’t send my ID on a flight—long story short, I was in a lot of trouble. Ann overheard the conversation and spoke with the employee to see if they could hand my ID to her partner so he could fly it to her in Las Vegas. After Ann received the ID, she said she would then be willing to fly it to me in San Diego. I have never in my life seen someone go this out of their way to help a customer! I don’t know what I would have done without her amazing customer service. —Brandon Allen

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from the editor

Dear Reader,

I don’t recall dessert being included among the Seven Deadly Sins. Gluttony is a sin. But that just means eating too much chocolate—or, worse, not sharing it with me.

Chocolate further teaches that the bitterness in life is not all bad. As the years go by, I find myself eating darker and darker bars. The bitterness enhances the richness. Therein lies a lesson.

In other words, Mexico is not only an amazing place to visit. The region’s invention of chocolate alone qualifies it as a true font of wisdom. Though admittedly I don’t seem that wise, it’s probably owing to a need for chocolate ice cream. And a flight heading south.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

CHOC FULL

The Aztecs and Olmecs knew a few things about chocolate.

PHOTOGRAPHY BY 4KODIAK/ISTOCK

Of all the contributions Mexico has made to civilization, I would rank chocolate right up there. I raise my cocoa cup to the Aztecs and Olmecs who thought of making a drink from the bitter cacao seed. To this day, Mexico does more with chocolate than anyone else; for instance, not even the French can make a better sauce than chocolaty mole. (See page 56.)

Experts used to tell us to avoid chocolate. Now they say it can contribute to our health, a fact I have known instinctively since my second birthday. But the miracle of cacao is more than just that it’s good for us. It can actually make us wiser.

Chocolate teaches that there is such a thing as the perfect dessert, and that it is chocolate ice cream. Every other dessert is just kidding. (Okay, this is actually my opinion and not wisdom per se, but I feel very strongly about it.)

Chocolate teaches that some of our notions of sin are pretty weird. Why do we call chocolate cake “devil’s food”? And why do restaurants insist on declaring their gooey chocolate desserts “sinful”?

30 southwest february 2017

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feedback

Talk to Us Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204.

For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at Southwest.com. letters@south westmag.com facebook.com/ Southwest Magazine @SouthwestTheMag #SouthwestMag @Southwest Magazine #SouthwestMag

Dear Editor,

On my way to Houston, flipping through the magazine, I found myself drawn to “The Letter” [December 2016] and Michael Graff’s conversational style of writing. It would have brought me to tears on any given day. Today, however, I was in a very different place than most days. I am a 39-year-old mother of three flying to MD Anderson Cancer Center to find out if this cancer in my head is just one tumor, or if it has spread, or if, by a miracle of God, it has dissolved and will soon be a memory. Life has been so normal the last few days. I’ve worked. I’ve made lunches. I’ve cleaned my house. I’ve appreciated the normalness of life like never before. But today, I have to pull out the “cancer box,” and I’ve been dreading it. It was no accident that I found Michael’s story about saying thanks to his mentor, who has cancer.

His words were exactly what I needed. Thank you for the encouragement and the camaraderie he provided. / We hope you got the best of all possible news, Kate, and that your heartfelt letter inspires others.

WORDS OF GRATITUDE

I was on a flight from San Diego when I read “The Letter.” I was so touched by the beautiful words that it inspired me to write a letter to my mentor, a family friend. My dad passed away about 5 years ago and, without missing a beat, Greg

PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)

Kate Mathis CENTRAL CITY, KENTUCKY

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became a father figure. He’s the person I go to for professional advice, venting, and honest feedback.

Greg was touched. It made me realize that when we appreciate someone for who they are, we should tell them and try to better ourselves to make our own impact on others.

Livi Hanlon VISTA, CALIFORNIA

/ That was the perfect reaction, Livi.

NOT A FREQUENT CRIER

As a Southwest flight attendant, I spend more than my fair share of time in the air. While deadheading to Denver, I picked up the December issue and found myself engrossed in “The Letter.” Flight attendants aren’t supposed to cry on planes, but this article moved me to tears. Thank you so much for this moving piece.

Warren Maxvill LAS VEGAS

/ Go ahead and cry, Warren. Heck, we cried.

F2_feedback_DE.indd 34

FULL HEART

I had a chance to read half of Michael Graff ’s “The Letter” while on a Southwest flight. I was so tempted to devour the whole article but had to stop myself when he began to write the letter to Kendra’s son, Colin. I knew I was in for something profound and decided not to finish it until I was alone.

I am glad I waited, as it would have been hard to explain to my seatmate why I was bawling. The beauty, the profoundness, the spirituality of the article touched me so deeply. Thank you for sharing this soul-stirring, beautifully written love letter.

Victor Agoo CHICAGO

/ Judging by our mailbox, Victor, you weren’t the only one fighting back tears.

of Best American Sports Writing.

I have been reading BASW since 1999, and this is the first article to ever move me enough to reach out to the author. The memories of my grandfather teaching me how to fish and of our days spent on the choppy waters of the Gulf and Port St. Joe were crystal clear with each turn of the page. It was the best part of my summers. I lost my grandfather a few years ago.

He lived a full life, but I still miss him every day. I don’t pretend to know what it’s like to lose a family member to the dreaded disease that took Kim’s father, but know that the memories they shared— and that she shared with us—have brought at least one other person (and I suspect many others) a joy that will last a lifetime.

Tommy Peterson BIRMINGHAM, ALABAMA

FISHING TALES

/ What a gift your grandfather

I stumbled across Kim Cross’ story, “King of Tides” [July 2015], while reading the most recent edition

gave you, Tommy. Anything Kim writes for us is a gift as well. We’re very proud of her.

1/11/17 11:22 AM

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PLAY Number

PHOTOGRAPHY BY GS/GALLERY STOCK

That’s more than three times the previous year, when the frequent fliers occupied just 2.8 acres.

Some migrate as far as 2,800 miles from the U.S. and Canada to take up residence in pines and firs along the border of Mexico state and Michoacán. And although the butterflies’ population has declined due to illegal logging and habitat degradation, government officials hope that, with help from the World Wildlife Fund and other conservation efforts, the monarchs’ reign will stretch to 14.8 acres by 2020. That’s a royal treatment we can get behind.

Last winter, monarch butterflies covered

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acres of forest in central Mexico.

IN THE WINGS Watch for 2016-17 data this month, or see the butterflies for yourself at the Monarch Butterfly Biosphere Reserve.

february 2017 southwest 37

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1/11/17 2:09 PM

PLAY Shop

Found in Mexico City

The owners of Onora Casa share festive finds from the capital city.

Set on a side street in the high-end Polanco shopping district, Onora Casa specializes in Mexican textiles and home goods, but with a modern twist.

“Although we love folk art, most of our items are more neutral in color and design,” says Mexico City native Maria Eladia Hagerman. “We design about 80 percent of the items, and then add in finely curated traditional pieces.” The lifestyle brand sources everything—from pottery to wood carvings—from more than 100 makers across the country.

“Mexico is going through a renaissance,” says co-founder Maggie Galton. “Mexicans are looking inward for inspiration and celebrating their own culture.”

Marbled Pot utilitario mexicano We love colorful enameled bowls and mugs for everyday use. $45, utilitario mexicano.com

Travel Guides travesías media These niche guides focus on the city’s architectural design. $12, travesias media.com

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Candies dulceria de celaya The traditional sweets here come in all shapes and sizes.

Prices vary, dulceria decelaya.com

PHOTOGRAPHY BY ANA HOP

These leather shoes are made just outside the city. $152, kichink.com/stores/ taller-nu

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Red Hot Chili Peppers A few years back, tired of her life in New York City, Francie Nguyen packed up everything and moved to Puerto Vallarta. Soon after, she teamed up with an innovative bartender from the Four Seasons Mexico City and opened the steps-from-the-beach Bar La Playa. Herbs and fruit from Francie’s garden color the bar top before eventually making their way into cocktails like the Red Hot Chili Peppers. Classic Mexican ingredients like smoky mezcal, spicy jalapenos, and agave syrup are balanced with squeezes of fresh oranges and limes.

It’s the perfect drink for a quick break, or, maybe, a more extended one.

Tajin is a chile blend used to season fruit.

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MAKE IT ↑ In a shaker, muddle ½ teaspoon red peppercorns and 3 jalapeno slices. Add 2 ounces fresh orange juice, 1 ounce fresh lime juice, 1½ ounces mezcal, 1 teaspoon agave syrup, and a handful of basil (slap it first to release the oils). Add ice, shake for 30 seconds, and then strain into an Old Fashioned glass rimmed with Tajin. Garnish with orange and jalapeno slices and whole red peppercorns.

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Bridge the Cultural Divide

Less face-to-face time can mean messages get lost in translation, says international business guru Erin Meyer.

Has technology improved cross-cultural communication?

“Not necessarily,” says Erin Meyer, author of The Culture Map: Breaking Through the Invisible Boundaries of Global Business. “Fifteen years ago, people traveled to do business internationally.

Now, we work all over the world without ever looking people in the eye. Our communication style may offend, but if we lose business, we just think, ‘Our price was too high.’ In fact, we may not be recognizing our cultural blunders.”

42 southwest february 2017

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What kinds of “cultural blunders” do you see most often?

“Americans speak more in meetings than any other culture. It’s partly due to the participation grade we have in our schooling system. We need to recognize that silence, in many cultures, isn’t negative.”

What do cultural blunders look like via email?

“How much social content we put in emails differs.

In a more task-oriented place like the U.S., it’s common to jump right to business, but in, say, Latin America, that comes off as being disrespectful or aggressive.”

What about differences in providing feedback?

“In the Netherlands, it's common to give blunt feedback. In Mexico, it’s done in a more diplomatic way. In the U.S., we give three positives for every negative, so people in other countries may think their performance is acceptable, when we were really saying the opposite.”

How can we better understand our differing communication styles?

“We’re often uncomfortable talking about cultural differences because we think the other person will feel judged or stereotyped, but every person likes to talk about their culture in positive ways.

The most effective international businesspeople laugh at their own culture and ask a lot of genuinely curious questions.”

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WORK Startup

Endeavor operates 26 locations worldwide, from Miami to the United Arab Emirates.

STARTUPS TO WATCH

This nonprofit connects high-impact entrepreneurs with resources they need.

Here’s how content creation manager Daniela Dib Arguelles describes the organization: Endeavor supports more than 100 entrepreneurs from Mexico by connecting them with mentors and helping with industry-specific problems. We have a global concept of what it is to be a high-impact entrepreneur, someone who creates and grows a company while also giving back to the entrepreneur ecosystem. Since launching in 2002, we’ve seen a lot of change, and investments in

the creative, health, and financial tech fields have increased. In Mexico, we have strong ties to the U.S. and Canada and a lot of bilingual talent, but one obstacle is that we have trouble accepting failure.

In Mexican culture, once you fail, no one trusts you again; that’s something we have to change. By 2020, Endeavor wants to find the Google of Mexico, the Facebook of Mexico. We have everything set up in our ecosystem, so we’re eager to find a company that can reach those heights.

GAIA DESIGN This Mexico City e-commerce company creates high-end furniture with an affordable price tag.

BRIDGEF Y Founded by three Mexican entrepreneurs who now work out of Silicon Valley, the messaging app lets users communicate while offline.

PHOTOGRAPHY BY GREGORY REID/GALLERY STOCK

Endeavor Mexico

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Point of View

Eggs and Limes

How a trip devoted to reading and beaches and seeing a man turned into a culinary epiphany. / BY MARIAN BULL

I

didn’t bring home any trinkets from Mexico, but I have been toying with the idea of making a Sharpied T-shirt that reads, “I went all the way to Mexico and all I got was this broken laptop and the habit of putting lime juice on my hard-boiled eggs!”

Maybe it would have some hot sauce stains on it, for a little added personality.

I went to Mexico to see a man, I guess, and to sit on a beach and read, and also to try to write.

That last bit didn’t happen because of the broken computer thing—it just stopped working once I got there. I had also been looking forward to rewatching Drive, a movie saved on my computer that stars my boyfriend Ryan Gosling. But it was fine: I have AppleCare and a smartphone and I’m good at pep-talking myself out of anxiety spirals.

ILLUSTRATION BY PAUL BLOW

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Instead, I learned how to slackline and finished all of Elena Ferrante’s My Brilliant Friend (which is truly excellent beach reading), and I finally watched The Perks of Being a Wallflower ower, albeit a dubbed version. And then there’s the lime and egg thing, which is what we’re here to talk about today.

Even the most freshly hatched, locally snatched, orange-yolked egg can feel a bit dour at times, particularly if you’re medium- or hard-boiling it. (A plea: Can we stop calling them “farm eggs”? All eggs come from a farm, even those hatched by mutant hens.) Back at home, I had been lifting weights and trying to eat more protein—I decided my summer look was “protein powder goth”—and I was getting a little bored of boiled eggs. Yes, they are a nutritionally sound february 2017 southwest 47

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little snack that you can store in your fridge. And yes, they are easy to prepare and eat—and boy, are they cute—but sometimes they feel like an obligation. Like a tastier vitamin, or a husky shrub of cauliflower. (A friend of mine once called raw cauliflower a “satisfyingly punishing snack.”) Boiled eggs taste better than that, but the effect can be the same. Fine if you disagree, but regardless, a squeeze of lime makes them pluckier and

sweeter and more exciting. The acid rounds them out somehow.

How did nobody tell me about this earlier?

SO HERE WE WERE in a kitchen in Mexico, this man and I, pulling out boiled eggs from his refrigerator to snack on before dinner, and I got myself all the way through a competent Spanish translation of “Actually, it’s easier to peel an egg if you do it underwater!” just to be

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laughed at, ja ja.

“What’s the point?” he said. “I’m in no rush.” By which he meant: Why should you care so much about pockmarks on your boiled eggs?

Why should you worry so much about quickness? I assumed there was no accurate way to translate the phrase “life hack.” And why would you, other than to explain that, where I came from, people bragged about using a straw to poke the stem out of a strawberry?

We sat and peeled our eggs onto torn bits of paper towels, wonky piles of scraps accumulating in front of us, gnarled eggs halved and spritzed with lime and sprinkled with salt, popped into mouths in singular, swift motions. Him explaining that this was his preferred childhood snack, that, Here in Mexico, we put lime and salt on everything. Why would eggs be any different? The yolks had those dark rings around them, sulfuric and bad; somehow this warmed my heart, the same way I’d giggle any time he ate a hot dog plain and cold and vertical, like when people eat string cheese incorrectly.

Sometimes it’s nice when people care about something far less than you do, like putting food in their mouth, or peeling an egg.

The yolks had those dark rings around them, sulfuric and bad; somehow this warmed my heart.

He laughed at me again after lighting a cigarette and ashing it in a particularly large fragment of upturned shell. See, he smiled, if I’d peeled it your way I wouldn’t have

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this ashtray.

We’d met months before on my first trip to this island, sitting at the bar of the restaurant where he worked, which turned into a fishing trip the next day, which turned into an extended stay and shuttling my bags from an Airbnb to his apartment, where a hammock hung over the bed and the frogs kept me up at night. I came back because he asked me to, and I have a certain thing for reckless decisions and the ocean.

When I told him that my computer wasn’t turning on, he’d said something about how women never take good care of their cars, but I tend to gloss over that part of the story, because it’s more fun to focus on the dumb satisfaction of sliding a cheese quesadilla from a frying pan onto the plate of a shirtless hunk while frogs loudly chirp outside the window than it is to discuss the banal specifics of sitting alone on a foreign island wondering what you’re doing with your life. The first time I left this island, I was sobbing and forlorn—the second time I was just eager to do work and do laundry and be alone and see my friends.

for soft but not totally molten yolks, and whites that are cooked through but aren’t rubbery. I pour out the water and run cold water over the pot until the eggs are cool enough to peel. Sometimes, instead of peeling them, I’ll put them in a bowl in the fridge for later. I used to just plop my eggs into salted boiling water and cook them for seven minutes, which made for almost-runny yolks that were good for, say, a bowl of rice. But then a

chef was like, “When you do that, the heat is not reaching the inside of the egg, and that’s why your egg is not cooking evenly.” So now one of the most grown-up things I do is actually watch my pot boil, and then set a timer once it does. (It’s my two cents!) Don’t forget to salt your water and wear sunscreen.

Marian Bull is a writer living in Los Angeles. Read her irregular cooking thoughts at tinyletter.com/messhall.

MY NORMAL GROCERY STORE habit is to pick up an armful of lemons every time I buy food. But since I’ve gotten back, I’ve been trying to swap them out for limes, mostly just to be less boring (I can be so boring), and because of the eggs, which I’m eating with far less resentment now. I’ll boil a whole mess of them and use them however I can, maybe as a garnish for a salad or a grain bowl or whatever the kids are eating these days. I’ll dress the whole thing with a big squeeze of lime, and I recommend all of it, even the questionable life decisions and the quesadillas for dinner.

For the record, here is how I have come to boil my eggs: I put them in cold, salted water, bring them to a boil, and then boil them for four or so minutes. This makes

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You’ve already met

a few of the brilliant designers (p. 38) and upstart entrepreneurs (p. 44) who are tapping into Mexico’s groundswell of creative energy. Just as compelling are the chefs, architects, and distillers paying homage to their country’s past while fueling its modern day cultural renaissance. Here’s how to take it all in (and still make time for a few siestas at the beach).

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PHOTOGRAPH BY JESSICA SAMPLE

WHERE TO STAY

58

WHERE TO EAT

60

WHERE TO DRINK

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Inn Style

Whether it’s a secluded ocean-view stay or a charming bed and breakfast in the bustling capital, Mexico’s 10 best hotels blend distinctly individual design with impeccable hospitality.

La Valise Hotel

MEXICO CITY

At this tiny urban oasis, there are three spacious suites—one on each floor. On La Terraza, the top level, the bed rolls onto the rooftop deck so you can stargaze.

From $290; this page and at right 52 southwest february 2017

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PHOTOGRAPHY COURTESY OF MYCHAEL HENRY (LA VALISE), CAMILA COSSIO (CHAYA), AND THE RESORT AT PEDREGAL

CHAYA BED AND BREAKFAST MEXICO CITY Begin each morning at this trendy downtown B&B with traditional Mexican cuisine and views of Alameda Park. From $80; below and right

THE RESORT AT PEDREGAL CABO SAN LUCAS Carved into the cliffs, these luxe digs offer everything from personalized concierge service to cooking classes. On the oceanfront champagne terrace, sample 15 types of bubbly. From $600; above february 2017 southwest 53

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Mahekal Beach Resort Palapa-style beach houses put you just 10 steps from crystal-clear waters and total bliss.

From $200; this page

PHOTOGRAPHY COURTESY OF MAHEKAL BEACH RESORT

PLAYA DEL CARMEN

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The Secret Beaches of Cancun

PHOTOGRAPHY COURTESY OF ESPERANZA, FOUR SEASONS RESORT PUNTA MITA, AZULIK, AND HOTEL ESENCIA

ESPERANZA CABO SAN LUCAS The area’s only private beach resort sits on 17 acres and is minutes from five celebrated golf courses.

The two-tiered infinity pool overlooks the Sea of Cortez. From $590; above

FOUR SEASONS RESORT PUNTA MITA PUERTO VALLARTA The infinity pool at this five-star stay offers the area’s most alluring views, and kids will delight in the tropical lazy river. Pets are also welcome to lap up the luxury. From $500; above

LAS ALCOBAS MEXICO CITY In the upscale Polanco shopping district, settle into a chic multi-bedroom suite and indulge in the custom five-fixture shower. From $280

VERANA PUERTO VALLARTA After you catch a private boat to reach this secluded hotel, mules carry your luggage on the 10-minute hike through lush jungle to one of the 10 individual houses. From $260

ZAMAS HOTEL TULUM No matter where your room is—in the coconut grove, on the beach, or next to the jungle—there’s no beating the views at this romantic getaway. Also top-notch: the on-site dive shop.

From $150

AZULIK HOTEL & MAYA SPA TULUM Unplug at this ecofriendly escape south of Cancun. The 39 treehouse suites don’t have electricity, but comfort abounds.

Schedule time at the spa, which incorporates ancient Mayan techniques. From $500; above

If you’re not paying attention, you’ll miss the turnoff to SOLIMAN BAY BAY. Right after kilometer 241 on Highway 307 between Tulum and Akumal, look for the mile-long gravel road marked with iguana crossing signs. You’ll have to dodge a handful of potholes, but your reward is a glittering cove with timid waves and sugarwhite sand. Between snorkel trips to the ocean (there are patches of coral where tropical fish come to feed), you can dine at the toes-in-the-sand Chamico’s restaurant (lunch for two, $20). Wash down guacamole and whole fried fish with spicy micheladas, beers mixed with lime juice and hot sauce, and then retreat to the siestaenticing hammocks.

Adventurers will want to sign up for guided boating trips through SIAN KA’AN, a 1.3 million-acre ecological reserve and UNESCO World Heritage Site, with UnikGo (from $149 a person). Along with spotting manatees and Mayan ruins, you’ll jet to a beach where river waters meet the Caribbean.

As you walk along the pristine sands, keep an eye out for pelicans diving for fish.

If you’re looking for white-glove service on the water, head south of Playa del Carmen to XPU-HA BEACH (above), anchored by the plush Hotel Esencia. A day pass to the empty shoreline (there isn’t another hotel in sight) is $100, which can be put toward food and drinks like avocado fries, ceviche, and margaritas made with Casa Dragones tequila.

–Stirling Kelso february 2017 southwest 55

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The History of Mexico as Told Through Mole Sauce

Contained in the beloved stew is a nuanced portrait of the country’s past.

The story goes that a gust of wind tossed a slew of spices into a bowl.

Or maybe someone spilled chocolate in a pot, or a nun prepared a last-second dinner for a special guest by combining every ingredient at her disposal. So complex are the recipes for moles—these icons of Mexican gastronomy contain more than 30 ingredients and can take three days to make— they’ve acquired their own folklore. Though its exact origins are shrouded, mole’s evolution speaks to Mexico’s dynamic history: It is truly mestizo, a blend of Spanish and indigenous influences.

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The word mole comes from mulli in the Aztec language Nahuatl.

Indigenous groups had long used the mano y metate (below right) to grind sauces, but the Columbian Exchange—which brought Spanish explorers and a host of new ingredients to Mexico’s shores in the 15th century—marked a major juncture for the dish.

The Spaniards carried onion and garlic along with Moorish spices like cinnamon, cumin, and cloves.

These imports were mixed with native chilies and combined with proteins such as turkey and iguana. The spices and herbs were toasted separately, ground and cooked together in a broth, and then thickened with bread or tortillas.

Eventually, the entire world’s cuisine was influenced by this exchange. Dishes like Thai curry and Italian marinara were only

FOOD STYLING BY STEPHANIE GREENWOOD, CERAMICS BY NATALIE CROSS, AND NAPKINS BY MI GOLONDRINA

BY SCARLETT LINDEMAN

possible after Spanish ships sailed Mexican produce back across the Atlantic.

Dozens of mole varieties developed over the centuries, reflecting Mexico’s diverse microclimates.

Almost every pueblo in Central and Southern Mexico has its own version of the dish that utilizes local produce. (The yellow

PHOTOGRAPH BY KELSEY WILSON

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PHOTOGRAPHY BY DAVE LAURIDSEN (BUILDING), TURISTA LIBRE (OTHERS)

Left The Tijuana Cultural Center, or La Bola Others Stops on the Turista Libre tour, including Chinatown

moles of mountainous Oaxaca, for example, use the neon-orange chilhuacle chili.) And recipes continue to evolve. The famed mole poblano de guajolote features chocolate, but that recipe didn’t appear in a Mexican cookbook until around the early 19th century.

Today, plenty of restaurants offer excellent mole. Try Pujol and Nicos in Mexico City; Guelaguetza in Los Angeles; Red Iguana in Salt Lake City; and Barrio Chino in New York.

ILLUSTRATION BY HOLLY WALES

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Don’t Sleep on Tijuana’s Reawakening This West Coast border hub is on the move. Thanks to the freshly unveiled Bus Rapid Transit system and the ongoing $740 million update of the San Ysidro border crossing—which includes a just-opened pedestrian bridge—a quick southward jaunt from San Diego is easier than ever. That’s great news for foodies, since Tijuana is undergoing an epicurean makeover fueled by the abundant Baja California produce, Valle de Guadalupe vino, and fresh-off-the-line seafood from both the Pacific and the Sea of Cortez.

“Tijuana has always been a droolinducing buffet of regional Mexican cuisines,” says Derrik Chinn, a Tijuanabased American journalist who launched a tour company called Turista

Libre in 2009. His themed day trips (from $30 per person) begin and end in San Diego and take visitors off the beaten path to an eclectic mix of destinations, ranging from historic cantinas to flea markets, wineries, and luchador wrestling matches. “Now with some 90 independent brewers, half of which are in Tijuana, Baja California has become the craft beer mecca of Mexico,” Derrik says.

Sip local cervezas at the open-air Plaza Fiesta mall and sample regional Mexican specialties at the Foodgarden.

—Chaney Kwak

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4

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5 3

A Tastemaker’s Tour of Mexico City

Renowned chef and Mexico City native Barbara Sibley dreams up her perfect day in one of the world’s best food scenes.

MORNING 1 EL CARDENAL For a traditional breakfast, I start my day at this sit-down spot in the historic district.

Pair natas (clotted cream) with freshly baked bread.

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2 MERCADO DE SAN JUAN Chefs arrive early to stock up on delicacies. Beeline to the cheese stalls for stringy quesillo and queso de bola, a round cheese that hails from Ocosingo, Chiapas.

MIDDAY 3 TACOS HOLA Lots of places in the U.S. try to replicate tacos al pastor pastor, but none can compete with this spit-fired pork.

4 MUSEO NACIONAL DE ANTROPOLOGÍA If I forgo a siesta, it’s for this awe-inspiring collection. The Aztec calendar is iconic, but I love the detailed model of early markets that depicts ancient diets.

ILLUSTRATION BY HOLLY WALES

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5 MERCADO ROMA Refuel with strong coffee and chef Jose Ramon Castillo’s Que Bo! chocolates, flavored with chamoy, tamarind, and passion fruit.

EVENING 6 GALERÍA OMR Supporting local artists is huge here.

Visit one of my favorite galleries for vibrant works and the occasional tequila reception.

7 FONDA FINA In Mexico, late dinners are the norm. Around 9 p.m., I order quesadillas with green pumpkin seed sauce.

8 DIETRICH End the day on an elegant note at this Roma speakeasy. Still hungry? The tapas hit the spot.

About the Chef Barbara helms La Palapa, a Mexican cantina in New York’s East Village.

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The Maestro of Mezcal

Asis Cortez, a 30-year-old, sixth-generation mezcal maker—or mezcalero—has played a major role in the resurgent popularity of the spirit, an earthier, smokier ancestor of tequila. A decade ago, Asis and his family joined with neighboring mezcaleros throughout Oaxaca to form Casa Cortés, a burgeoning collective that now produces some of Mexico’s finest mezcal brands.

Traditional methods of mezcal production are mostly unchanged. El Jolgorio’s Cuixe mezcal (at right) comes from a rare wild agave species.

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How has the collective helped the families involved? “Take Ignacio Parada. When we approached him, no one was selling mezcal in his village.

It was either really cheap or neighbors expected it for free.

To him, it was an impossible dream to make it a business.

Then, he was scared when we first started bringing people to his distillery. He’d say, ‘My distillery isn’t beautiful. It’s old.

No one wants to see this.’ Now he’s proud to show it off to visitors and knows the value of his product. His son, who had left for the States for a better life, has come back to work in the family business.”

The way you make El Jolgorio, one of your mezcal brands, is pretty unique. Can you explain? “Most mezcal is not aged, but we age El Jolgorio in glass jars, which gives it a smooth, mellow taste. This tradition started a long time ago, out of necessity. In the 50s, the government started taxing mezcal. The mezcaleros didn’t have a culture of paying taxes and didn’t understand it, so they started hiding some of their jars underground.”

What’s Mezcalogia, your bar in Oaxaca City, like? “You can taste over 80 kinds of mezcal, many of which aren’t sold to the public because they’re so small. And you never know, there might be a 70-something distiller from one of the villages sitting next to you.”

—Lanee Lee

PHOTOGRAPHY COURTESY OF CASA CORTÉS (MEZCAL)

Why did you start the collective? “We were losing the tradition, and we wanted to keep this beautiful part of Oaxaca’s soul and history alive. In my village, Santiago Matalan, there were 450 distilleries 35 years ago. Ten years ago, there were only 25 left. When I was 15, my own family closed their distillery. But since we’ve started educating locals and helping them appreciate the culture, there are now more than 100.”

ILLUSTRATION BY HOLLY WALES

1/13/17 12:05 PM

An Ode to Agave’s Original Elixir

A new wave of taverns is helping bring back the country’s roots.

BY SARAH BAIRD

GLASSWARE BY THE CITIZENRY

Oh, agave: You lusty, beautiful plant, you.

Over the years, we’ve genuflected happily in front of the many-splendored, boozy gifts your hulking piña-heart has offered.

We’ve sampled the bright, earthy bite of true tequila and the smoky burn of Oaxacan mezcal. Still living in relative obscurity, though, is your best kept secret.

Behold, pulque: the frothy, sticky drink that’s worthy of a pilgrimage.

But first, a word of warning. Pulque has a wacky texture, and there’s no denying PHOTOGRAPH BY KELSEY WILSON

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that its tang can hit the tongue with the same sharp blitz as curdled milk. (If you’re squeamish, get a curado, the version flavored with the likes of tamarind or hibiscus.) But pulque is a beverage for which one quickly acquires a taste and, in many cases, a thirst mighty enough to inspire a trip to its motherland in the dusty reaches of rural Hidalgo.

Due to its live cultures—pulque is fermented rather than distilled—it must be consumed fairly quickly, so it’s literally incapable of export. Try to take it too far from its natural habitat and it will spoil before arrival.

Pulque has been an integral part of Mexican culture since the Aztecs used it in ritual practice and believed it to be the favorite libation of the god Ometochtli. Long known as a drink of the working class, pulque was scorned by the government in the early 20th century in favor of a probeer agenda. Today, though, pulque—and its designated bars, pulquerías—have seen a populist resurgence, driven in part by a punk scene in Mexico City eager to reclaim its heritage and, well, stick it to the man.

If you want to get in on the new-wave scene, head to Pulquería Los Insurgentes in the Roma neighborhood and sample unique flavors like pistachio and celery.

But if you’re seeking a taste of the low-key pulque life, an afternoon spent sidled up to the bar at the 100-plus-year-old Las Duelistas will surely quench your thirst. february 2017 southwest 61

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Isla Mujeres is a short ferry ride from Cancun.

Finding Home on Isla Mujeres

As my aunt revamped a ramshackle island hotel, she also began repairing family bonds.

BY BRIN-JONATHAN BUTLER

The falling out with my aunt happened the summer I became a teenager. Up until then, there was hardly a Thanksgiving, Easter, summer, or Christmas vacation that didn’t include my family schlepping 250 miles from Vancouver to join my grandparents, aunts and uncles, and brood of cousins in a small, dusty orchard town. In the summer, we would inner tube down a frothy river and then steal ripe cherries and apricots from the side of the highway walking home.

All through childhood I begged my parents to go until, at some point, they had to plead and beg with me. It was hard to pinpoint why, though all of us were pulling on a knot of family discord that was getting tighter by the year. My grandmother had died when I was 5. She was a balm to all who knew her, and fresh wounds in my family remained open after that, so there was tension between my father and all three of his siblings.

My aunt had always been a warm, generous presence during my childhood, but everything that used to charm her suddenly seemed to annoy her. My hopelessness with her ever-increasing catalogue of chores was when I first began to feel the strain, a friction that had less to do with my futility than a symptom of something deeper I didn’t understand and she refused to acknowledge. If you don’t want to do the chores right, then you have no business staying in my home, she finally told me. The break was definitive after that.

In 2008, I heard through the pipeline of family gossip that my aunt had retired from her job as an elementary school teacher and bought a fixer-upper hotel in Isla Mujeres. Various members of my family had been descending on this sleepy former fishing village just off the coast

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PHOTOGRAPHY BY MAURICIO HANDLER/NATIONAL GEOGRAPHIC CREATIVE (TURTLE), AND ISTOCK

of Cancun since the early ’80s. The island is a little over 4 miles long and a couple avenues wide, with turquoise water and white-sand beaches. They all spoke about Isla the way Andy Dufresne in The Shawshank Redemption spoke about breaking out of jail and shipwrecking into Zihuatanejo. But my aunt was the one with the gumption to really go for it. Before long, her daughter started a family in Isla Mujeres, and my aunt had a granddaughter to chase after at their hotel.

A few years later, I got a surprise letter from my aunt inviting me to visit. My father told me she’d graciously invited everyone in the family to stay with her. Everyone but me took her up on the offer. I hadn’t nursed a grudge during our estrangement, but when death has stained a family—both she and I had lost a brother before we were born— there’s a queer kind of shame that comes with the acceptance of losing many years with a loved one by choice rather than fate. About the Author Brin is the author On the morning of March 1, 2013, 20 of The Domino years since my aunt and I last spoke, my Diaries, which was a finalist for the cousin knocked on the door of our uncle PEN/ESPN Award for Kenn’s hotel room, fearing he had slept Literary Sports through his alarm. My uncle had to catch a Writing. flight home from Cancun, a ferry ride away from Isla Mujeres that lasted three hurried songs from a four-piece Mexican band before they passed around the sombrero. She knocked again.

The previous night, my uncle had enjoyed some wine and complained about a migraine. He was known to be a little reckless, yet he always ended up just fine. This

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mischievous power was a calling card of his. Maybe there wasn’t anything to worry about, my cousin thought.

After a third series of knocks, she gently entered the room whispering my uncle’s name. He was facing away from her, positioned in the bed like a swimmer in midstroke, a pillow against his cheek.

She approached him, softly put her hand on his bare shoulder, and, after feeling the chill, raced out of the room.

I received a phone call from my father after my other uncle, Val— suddenly my last living uncle—had confirmed that their youngest sibling had died in his sleep. My dad told me that Kenn’s first words upon seeing him in Isla were, “You have no idea how long I’ve been waiting for a time like we have now.” My aunt called in a favor, and they transported Kenn’s body to Cancun on a catamaran. A week or so later, I received a letter from Val describing how he held his brother’s hand as they crossed over.

While I wish this weren’t the case, I guess you’re ready when you’re ready and not any sooner.

So, I sheepishly wrote to my aunt asking if I could visit and stay with her the following spring. By then my dad had retired, and she’d offered him a small, private room next to the entrance. My father, the uncrowned worst traveler ever born—a man who navigated the gauntlet of airport security with less tact and aplomb than Godzilla on a bender—now spent nearly half of each year with his sister and niece in the hotel. When my mom visited the island—which she’d done since the mid-80s, mostly independent of any other family members—she’d share the same room as my dad even though they’d been separated since 1986.

Somehow, this hotel brought all of my family back into circulation again. Despite old grievances and mountains of legitimate complaints, everyone seemed to put all CONTINUED ON PAGE 65

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OFFICIAL later than eligible. O are depen email or t both winn state and the airpor Festival, t Wax Muse 2017. Priz

Meet the author’s aunt at the funky Hotel Las Palmas.

Rooms start at $60.

PHOTOGRAPH COURTESY OF HOTEL LAS PALMAS

CONTINUED FROM PAGE 64

that aside and cherish their time together. I don’t know if any of us were any wiser for having grown older, but there was an ominous recognition after my uncle’s death that time would sort out our differences if we failed to.

I bought my ticket to see some members of my family for the first time in far too long. I rode the tourist ferry from Cancun, and most of the three songs played by the terrible yet endearing band were drowned out by the boat cutting through the waves at speed.

Even 20 years back, my father told me, this ferry crossing was undertaken on a wooden boat with two benches along the sides, loaded mostly with people who lived on Isla and commuted to Cancun.

Chickens were frequently fellow travelers. This new high-powered vessel shuttled 200 passengers with ease and had a concession stand on the main deck.

During my aunt’s first visit in

1984, the island’s streets were sand, and there were only three people she met who weren’t locals. There were just four phones on the entire island, and it could take hours waiting in line to have a chance at even making a call. Isla Mujeres is now home to 12,000 people, and the majority of visitors are day-trippers from Cancun. When my aunt and her daughter happened on the desolate, abandoned hotel they later bought, it was occupied only by a squatter. After

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fixing up the hotel and offering a communal kitchen on the roof along with a dipping pool, most of the guests became annual visitors who referred friends to do the same. My aunt has never advertised, yet I’ve been told the place is nearly always full. When she wants to be, I’ve never met a person more hospitable, or just plain fun.

My ferry finally docked at the Isla terminal, and my father and Val were waiting for me. It had been several years since I’d seen

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them, and it took me a good while to establish eye contact without feeling overwhelmed. But they were overwhelmed for a different reason. “I just can’t believe how much he looks like Kenn,” my uncle said to my father. It had been a long-standing joke in my family that Kenn had fathered me, but the punchline took on a different resonance now. My dad removed his Tilley hat and scratched his head before nodding with a sigh.

A sunset had smeared the sky, and we walked together back to my aunt’s hotel under rusty electric streetlights that hummed and stained the narrow streets the color of old pennies. As we neared the hotel, all the welcoming coordinates of friendly bars and quaint restaurants along Avenida Guerrero suggested that, while my aunt was born thousands of miles away, I’d arrived in her hometown. Down the last street, music was playing from the roof of a yellow hotel, and people were leaning over a railing sharing drinks. We passed the room where my father stayed in the winters, and after taking a deep breath and pushing open the front door, three generations of family turned from where they were sitting in the courtyard to smile. My aunt gasped before getting up, her granddaughter cradled against her shoulder.

“I did a double take when you walked in,” she cried. “I feel like I just saw a ghost. I can’t believe how much you look like Kenn.”

“Who’s this guy?” my cousin asked her small daughter, taking her into her arms. My cousin, the co-manager of the hotel, was 6 the last time I’d seen her. Now she had a daughter nearly that age whom I’d never met. “Should we go see who it is? I don’t know if we should.

What do you think?”

I stood nervously while being inspected by a relative I’d never met. Finally, she nodded yes..

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THE ELLEN DEGENERES SHOW

BY L AU R A BU R K E HART

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

Southern California—it’s the land of sunshine, palm trees, dreams, glamour, and the silver screen. One place in the beautiful Los Angeles area is home to all of this and more. Visit Burbank and find yourself in the heart of all that sparkles.

This is where your favorite shows and movies are made. With the largest concentration of studios anywhere, Burbank has earned the moniker “The Media Capital of the World.”

Take a tour of Warner Bros. Studios and watch the filming of a popular TV show, like The Big Bang Theory Theory.

The Walt Disney Company, Burbank Studios, Cartoon Network, and The Nickelodeon Animation Studio are all located in Burbank. You can see the spires of Hogwarts from here— they’re just a couple of miles away at Universal Studios’ The Wizarding World of Harry Potter. february 2017 southwest 69

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royal treatment The Inn & Club at Harbour Town overlooks the Harbour Town Golf Links.

WARNER BROS. STUDIO TOUR HOLLY WOOD

The

city comprises close-knit neighborhoods, legendary studios, unique stores, eclectic coffee shops, incredible entertainment venues, top restaurants, and cool bars. You can enjoy a five-star dinner followed by an A-list comedian’s set downtown, and pick up a Mad Men-style outfit—maybe even one that appeared on the show—at the hip shops in Magnolia Park.

Enjoy the frenetic buzz of creative minds in the Media District’s coffee shops. Tour Warner Bros. Studios, then grab a burger at the original Bob’s Big Boy. Or check out the big-box stores and varied dining options at Empire Center and the unique vehicles at West Coast Customs in the Airport District.

“It’s a place with great entertainment, great food, great shopping,” promises Tom Whelan, general manager of Burbank’s Hotel Amarano.

“Come give Burbank a try. You will not be disappointed.”

where hollywood lives

World-class media professionals don’t just work in Burbank; they also reside right here in town. You may find yourself surrounded by animators at a coffee shop, sitting next to studio executives at dinner, or browsing in a shop beside a famous actor.

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Burbank CALIFORNIA COFFEE COMMISSARY

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ROMANCING THE BEAN

Explore the Neighborhoods Magnolia Park Go retro with a day in Magnolia Park. Home to numerous eclectic boutiques, the main drag is an incredible experience for the discerning shopper. From clothes and makeup to furniture from TV and movie sets, it’s all right here. And don’t miss the incredible dining, coffee, and cocktail options.

Start your day with a pick-me-up at Romancing the Bean—the coffee and pastries are amazing—or The Perky Nerd, where you can check out the latest comics and local pop art with a cold-brew coffee. Then hit the incredible shops along Magnolia Boulevard. Find fabulous clothes from every era at Unique Vintage. From the decor to the selections, you’ll find yourself surrounded by updated takes on retro style.

Take home a real piece of Hollywood from Previously On. Did you love a couch or console table that appeared on your favorite show? You might find it here. Pick up an original PanAm bag, a fabulous dress, or a quirky gift at Audrey K’s. Snap up pro-grade makeup brushes at the only brick-and-mortar Morphe store in the U.S. 72 southwest february 2017

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Burbank CALIFORNIA

Stop by Autobooks-Aerobooks on Saturday mornings for the weekly Cars & Coffee event and admire vintage cars. Nicknamed “The World’s Fastest Bookshop,” the transportation-focused book and gift shop also hosts frequent book signings and events.

Mindfulnest is the place to go for locally made art, jewelry, and more. Drop into An Open Invitation for all-occasion stationery, greeting cards, and gifts. Rocket Fizz, a retro candy store, is the perfect place to pick up sugary souvenirs.

Looking for outdoor action? Chandler Bikeway is a beautiful walking and biking path that connects to several other metropolitan bike paths, including the Los Angeles River Trail. Stroll or cycle and take in the gorgeous landscaping and public art along its length.

VisitMagnoliaPark.com

UNIQUE VINTAGE

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AMC BURBANK 16

Downtown Burbank Downtown Burbank is always buzzing, with new festivals, entertainment, dining, and shopping options popping up frequently. “There’s a really strong community here. Downtown Burbank is such a trendy, exciting, happening place,” says Josh Snyder, sales & marketing director of Flappers Comedy Club and Restaurant, which hosts A-list comedians and the annual Burbank Comedy Festival.

Check out one-of-a-kind clothing, gifts, and housewares at Zamba Boutique, a funky shop on San Fernando Blvd. Enjoy a great meal and a drink at Granville, then luxuriate with a massage or body wrap at rA Organic Spa. Sample boutique California wines at Urban Press Winery’s tasting room, and craft your own pizza at PizzaRev. Old family recipes are on the menu at Market City Caffe, a much-loved, family owned and operated Italian eatery.

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Burbank CALIFORNIA

Ping pong, craft beer and wine, cider, cocktails, and great pub fare are on tap at Story Tavern. Pick up some sweet treats at Pinkberry or Ben & Jerry’s, and be sure to stop into the Animators Room at Moore’s Delicatessen. Animators from Cartoon Network and Nickelodeon and more have created an evolving art installation by drawing on the walls.

Catch a flick at the AMC Burbank 16 theaters—you may see a star or a red-carpet premiere—and hit the shops at Burbank Town Center.

Exciting new spaces continue to open in this ever-expanding neighborhood. Yard House, known for great food and an extensive draft beer selection, opens Spring 2017. And don’t miss recent dining additions Guisado’s and The Carving Board. DTNBUR.com

DOWNTOWN BURBANK

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STAGE AND SCREEN Snap a selfie on this familiar orange couch found on the real Central Perk set from Friends, marvel at Batman’s vehicles in the Picture Car Vault, and see the real costumes from Suicide Squad at DC Universe: The Exhibit.

WARNER BROS. STUDIO TOUR HOLLY WOOD FRIENDS’ CENTR AL PERK SET

Media District Burbank is the Media Capital of the World, and its heartbeat is in the Media District. As the district is home to The Walt Disney Company, Legendary Entertainment, DC Comics, Warner Bros. Studios, the iHeart Radio Theater Los Angeles, and the ABC Television Network, its nickname is well-deserved.

Walk into your television at Warner Bros. Studios. Ellen DeGeneres tapes her hugely popular talk show here, and you can join the studio audience. Longtime favorite The Big Bang Theory and the new smash hit Westworld are also filmed here.

Don’t miss the Warner Bros. Studio Tour Hollywood, where you’ll see famed sets and soundstages, as well as the four-story prop department, costumes, and even the carpentry shop.

Try a Cubano at Coffee Commissary and visit Olive & Thyme, a restaurant and gourmet market. Don’t skip the original Bob’s Big Boy, where you can grab a burger and a shake, and stay for the classic car show on Friday nights, or try a modern take on burgers at Umami.

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Burbank CALIFORNIA

Airport District The future is being developed in Burbank’s Airport District. Everything is connected here. Fly into Los Angeles at the conveniently located Hollywood Burbank Airport. Many of LA’s most popular attractions are mere miles from here—Hollywood Boulevard, the Hollywood Bowl, Griffith Observatory, and the Los Angeles Zoo are all nearby.

The airport offers frequent flights to Silicon Valley, which has helped transform the neighborhood into a tech and transportation hub. Today, the Airport District houses companies that develop state-of-the-art technology. Insomniac Games develops edgy video games here, and Midnight Oil, Hasbro, E Solar, Deluxe, and Starz Media have all moved into reclaimed warehouses in the area around the airport.

The abundant hotel and conference center options make this a great place for meetings and retreats, and the Empire Center and surrounding area feature top big-box stores and restaurants. Stop by REI for the latest camping and outdoors tech and gear, and don’t miss Hook Burger and Grain Lab while you’re in the neighborhood.

TECH HUB Stop by West Coast Customs and visit the On-site showroom to see a changing exhibition of cars, which has included musician will.i.am’s Delorian, nicknamed the delor.i.am., and a Can-Am Spyder motorcycle. Get a look through a window into the shop, where ordinary cars are transformed into tech wonders every day.

WEST COAST CUSTOMS

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DE BELL GOLF CLUB

HILLSIDE GAME If golf is your game, De Bell Golf Club offers incredible vistas along with several options for teeing off.

Take advantage of the William F. Bell-designed, PGA-recognized 18-hole course.

Five PGA professional golfers are on staff to help improve your game. Visit the lighted driving range to practice your swing, or try out the disc golf course for something different. When you’re done, head to Canyon Grille for a great meal and a cold drink.

Great Outdoors

Burbank is full of surprises. Did you know you’re able to enjoy the wilderness in the middle of one of the largest metropolitan areas in the world? Head up to Stough Canyon Nature Center or visit Wildwood Canyon Park and join a docent for a hike. Options include fitness, birdwatching, and nature walks, and even full–moon hikes. These scenic adventures through the Verdugo Mountains are of varying lengths and levels of difficulty, and offer stunning views of the expansive San Fernando Valley, downtown Los Angeles, and the Hollywood Hills.

Guided horseback trail rides are available from the LA Equestrian Center, located on Riverside Drive. Horse shows, boarding, riding lessons, and banquets are also on offer at this premier equestrian facility.

See the stars in the sky and on stage at the Starlight Bowl. The Hillside venue hosts summer concerts, and Fourth of July fireworks are an exciting annual event.

Enjoy a cocktail and a delicious meal at The Castaway. Carved into a hillside, the restaurant’s outdoor area, lined with palm trees and dotted with fire pits, overlooks the valley.

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Burbank CALIFORNIA

Get Festive

This is a town that loves to celebrate, and with the best in technology, arts, entertainment, and more right here, Burbank is the perfect place for year-round festival fun.

Cruise down San Fernando Blvd. July 29 to check out the custom and classic cars on display at the 2017 Downtown Burbank Car Classic.

Magnolia Park hosts Ladies and Gents’ Night Out monthly. Thousands of locals and visitors gather to check out the stores and taste the offerings of more than 30 food trucks.

In autumn, the Burbank Beer Festival & Fall Street Fair has more than 85 craft beers on tap and live entertainment. Admission is free.

Tickets are available for beer tastings.

Each November, the CTN Animation Expo brings together top talent, studio executives, and industry leaders for an expo like no other. Workshops, conferences, and presentations showcase the newest developments in animation.

Learn more about the vibrant festival scene at visitburbank.com.

MORE FUN Kick off the holiday season at the Burbank Winter Wine Walk, held in Downtown Burbank in November. Enjoy live entertainment while you stroll through your favorite downtown businesses, where you can sample wine and beer in designated Wine Walk areas.

WINTER WINE WALK

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PHP HOTELS

Retro or modern?

Your choice!

THE TANGERINE You can’t miss this retro-chic hotel’s bright orange exterior.

Step inside for modern luxury ensconced behind the vintage 1950s facade.

HOTEL AMAR ANO BURBANK Classic and sophisticated, this boutique hotel has a dreamy pool area, welcoming bar, and plush decor.

SPRINGHILL SUITES

Stay in Style

What’s on your itinerary? Burbank is the perfect place to call home during your stay. Near popular LA attractions like Dodgers Stadium and downtown Los Angeles, Burbank’s proximity to landmarks and native charm is a winning combination.

Book a Preferred Hotel Package with Visit Burbank’s participating hotels, and gain early access to Universal Studios Hollywood’s theme park. Be the first in line for the studio tour, rides, and attractions, including the new extension of The Wizarding World of Harry Potter and Despicable Me Mayhem. You’ll also enjoy the outstanding amenities and excellent location of the hotels, with fantastic options for every style and budget. visitburbank.com

SAFARI INN Throwback style and modern amenities make this a top choice for visitors.

Universal Studios Hollywood (USH) Preferred Hotels / Burbank Inn and Suites Best Western PLUS / Media Center Inn & Suites / Courtyard by Marriott Los Angeles Burbank Airport / Coast Anabelle Hotel / Hilton Garden Inn Burbank Downtown / Holiday Inn Burbank-Media Center / Los Angeles Marriott Burbank Airport Hotel / Hotel Amarano Burbank / Safari Inn / The Tangerine

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ENTER FOR A CHANCE TO WIN A TRIP FOR TWO TO BURBANK, CALIFORNIA TO ENTER, VISIT: SOUTHWEST.COM/BURBANKMAG

(only one entry per person)

COURTYARD LOS ANGELES BURBANK AIRPORT HOTEL

HOLIDAY INN BURBANK MEDIA CENTER

LOS ANGELES MARRIOTT BURBANK AIRPORT HOTEL

HILTON GARDEN INN

PACKAGE INCLUDES: • Two $250 Southwest Airlines® gift cards • Two-night stay at Coast Anabelle Hotel • Three-day convertible car rental from Avis Car Rental • Two tickets for Warner Bros. Studio Tour Hollywood • A couple’s deep tissue massage at rA Organic Spa • Twosome of Golf with cart rental at DeBell Golf Club • Two $50 gift cards to Flappers Comedy Club and Restaurant • $100 gift card to Urban Press Winery • $50 gift card to The New Deal • $50 gift card to Romancing the Bean • $50 gift card to Wild Carvery

The newest hotel in Burbank, the Hilton Garden Inn Burbank Downtown, boasts over 200 rooms, stylish and comfortable decor, and more than 1100 sq ft of flexible event space.

Additional Burbank Hotels (Non-USH Preferred) / Travelodge BurbankGlendale / Ramada Burbank Airport / Extended Stay America Los Angeles Burbank Airport / Quality Inn Burbank Airport / SpringHill Suites Los Angeles Burbank / Downtown Residence Inn Los Angeles Burbank / Downtown Burbank Extended Stay Inn / Portofino Inn Burbank

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OFFICIAL RULES: No purchase necessary. A purchase does not increase your chances of winning. To enter, complete an official entry form on www.southwest.com/burbankmag. Entries will be accepted starting February 1, 2017 and must be received no later than midnight CDT, February 28, 2017. Sweepstakes is open to all legal U.S. residents who are 21 years and older. Employees of Pace Communications, Inc. “Sponsor,” Southwest Airlines, all sweepstakes sponsors and their immediate families are not eligible. One winner will be selected in a random drawing by Pace Communications, 1301 Carolina Street, Greensboro, NC 27401, on or about March 15th, 2017. Only one (1) entry per individual is allowed. Duplicate entries will be removed. Odds of winning are dependent upon number of entries received. For a list of winners, send selfaddressed, stamped envelope to SOUTHWEST: THE MAGAZINE SWEEPS, Pace Communications, 1301 Carolina Street, Greensboro, NC 27401. The winner will be notified by email or telephone. If the winner does not agree with the rules of the sweepstakes, or does not meet the requirements to be eligible to enter this sweepstakes, winner will be excluded as a possible prize winner. Winner must respond to notification and both winner and any included guests must sign an Affidavit of Eligibility within 10 days or an alternative winner will be selected at random. Federal, state, and local taxes are the responsibility of the winner. Void where prohibited by law, and all federal, state, and local laws apply. The winner will receive a 1099 IRS tax form. The prize consists of Southwest Airlines gift cards - Two (2) in the amount of $250/ea for a total of $500, Coast Anabelle: 2-night stay ($500), Avis Car Rental - 3-day rental convertible ($400), Warner Bros. Studio Tour Hollywood - Two (2) tickets, Urban Press Winery - Wine tasting and food combination ($100), Flappers Comedy Club and Restaurant - Food, beverage, show and merchandise ($100), The New Deal - Food and beverage ($50), Romancing the Bean - Food and beverage ($50), rA Organic Spa - Couple’s deep tissue massage (Valued at $230), Wild Carvery - Food and beverage ($50), DeBell Golf Club – Twosome of Golf with Cart Rental ($110), and has a promotional value of $2,220 USD. Prizes are non-refundable, non-transferable, are not redeemable in cash, and may not be substituted by the winner. Restrictions may apply. See Official Rules at www.southwest.com/burbankmag for full details and restrictions.

1/12/17 3:36 PM

MOVING ON UP

In today’s competitive job market, education is key to climbing the corporate ladder. Here, we highlight four innovative institutions that are equipping the leaders of tomorrow.

By Susan B. Barnes

PHOTOGRAPHY COURTESY OF CYANO66/ISTOCK

HIGHER EDUCATION SPECIAL ADVERTISING SECTION

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CCSD

Clark County School District

CCSD CHANGES LIVES, STARTING WITH YOURS Need a Job Transformation? Accept the Challenge and work where you can make a difference. We are looking for superhero talents for our licensed, substitute and support staff positions.

HAVE A DEGREE, NOT IN TEACHING? NO PROBLEM! BECOME A HERO IN LIGHTNING SPEED… After 10 weeks of training and practice, those who earn their capes are eligible for hire into a full-time position, with medical and retirement benefits. Be the FIRST hero in a child’s education. To learn more, visit us at www.Teach.Vegas or call us at 702-799-5427.

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HIGHER EDUCATION SPECIAL ADVERTISING SECTION

Clark County School District serves 320,000 students.

Beginning in elementary school, a quality education can make a lifelong difference. Clark County School District is the fift h-largest school district in the United States and serves more than 320,000 students across southern Nevada.

The school district believes the biggest difference is made with quality educators.

“Studies show that the most im-

portant factor in measuring student successes is the classroom teacher,” says Tya Mathis-Coleman, the district’s human resources director.

“Our vision is for all students to graduate from high school having the knowledge, skills, attitudes, and values necessary to achieve academically, prosper economically, and contribute to a global society.”

To that end, the school district

PRIORITIZING INNOVATION

At the university level, the University of California San Diego is focused on preparing students for some of the economy’s fastestgrowing fields. Currently under development and scheduled to open in 2021, the university’s Innovative Cultural and Education Hub will make downtown San Diego the place to be in the 21st century techeconomy.

“Landing a university presence in downtown San Diego is a game

employs about 40,000 teachers, staff, and administrators. Qualified, diverse candidates who have a bachelor’s degree and are passionate about helping students meet their potential are in high demand, says Mathis-Coleman. The biggest needs are in special education (grades K–12), elementary education (grades K–5), and secondary math and science (grades 6–12).

Clark County prides itself on the exceptional benefits it provides, including no-cost health insurance and retirement contributions of up to 28 percent of employees’ salaries.

“I am a proud product of the Clark County School District and the Nevada System of Higher Education,” Mathis-Coleman says. “I have seen firsthand the incredible impact that great teachers can have in the lives of their students, and it is my goal to fi ll every vacancy, every year, with highly effective classroom teachers.”

changer and the result of years of hard work to make it reality,” says San Diego mayor Kevin Faulconer.

“This new project will continue the revitalization of the East Village neighborhood and, with UC San Diego’s top-notch reputation, provide countless opportunities for collaboration as we prepare students for the jobs of tomorrow.”

The facility will also feature a venue for arts events, as well as a hub for civic engagement.

The Innovative Cultural and Education Hub will open in 2021.

PHOTOGRAPHY COURTESY OF MICHELE NELSON (CCSD), CARRIER JOHNSON + CULTURE (UCSD), AND SHARON PENNY (SDSU)

GETTING AN EARLY START

84 southwest february 2017

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Aztec alum try to hire new SDSU grads.

AN AZTEC ASSIST Across town, San Diego State University is developing partnerships to strengthen career success for students. SDSU launched Aztecs Hiring Aztecs (AHA!) to raise awareness amongst alumni who are in positions to hire recent graduates.

“Upon graduation, SDSU students leave the university qualified and motivated to make a difference in the workforce through internships, part-time jobs, and full-time jobs,” says vice president for student affairs Eric Rivera. “Our goal with AHA! is to increase opportunities for students and to show what many employers already know: SDSU is an institution that produces hardworking graduates

with real-world experiences.”

There are plenty of Aztecs to work with too. More than 33,000 students—including undergraduate and graduate students—are currently pursuing degrees in fields such as engineering, education, science, and business administration. Moreover, the SDSU alumni network has national and international reach.

“The term ‘Aztecs’ is very broad.

Not only does it include alumni, but also members of our parents association, community supporters, sports season ticket holders, and community partners,” Rivera says.

“We know they are in the market for employment talent, and AHA! is our reminder to them to say, ‘Hire the best. Hire from SDSU!’”

My San Diego State “ education has been

invaluable to my career, so I view the hiring and mentoring of SDSU students and graduates as a responsibility I willingly accept to help guide the next generation of Aztecs in becoming successful professionals and leaders in business and in our community.

”

— Leo Morales (’09), Marketing Manager of U.S. Operations, Wawanesa Insurance

Career Services

Visit studentaffairs.sdsu.edu/aha to learn more about hiring Aztecs.

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1/6/17 1:21 PM

HIGHER EDUCATION SPECIAL ADVERTISING SECTION

Auburn’s Executive MBA Program is both innovative and flexible.

Auburn University’s AACSB-accredited Executive MBA Program is perfect for professionals who already have a degree and a full-time job, but are looking to build on their existing success. The innovative and flexible 21-month curriculum gives executives the tools necessary to succeed in 21st century business, including technical, analytical, and creativethinking skills.

“As a technology executive with extensive international travel requirements, attending a traditional MBA program would never have been possible,” says EMBA graduate Mike Flannagan, a senior vice president at the soft ware company SAP. For Flannagan, it was important that he find a distinguished program without compromising his career ambitions.

“Auburn’s program is well-ranked and well-regarded, but also extremely flexible in terms of when I

BLUE SKY

could study. That meant that I could fit pursuing my MBA into my work and family life, instead of having to fit my life into the requirements of a traditional MBA program,” he says.

The EMBA combines a robust online learning platform with five week-long, on-campus residencies and international study. Students dedicate 15 to 20 hours a week to watching online lectures, reading case studies, completing assignments, and collaborating with classmates.

Concentrations in leadership, operations, and healthcare are available, as are a range of electives. This variety gives students the ability to tailor the program to best suit their needs. At the end of the 21 months, EMBA graduates are equipped with the essential MBA core disciplines and a global perspective on business to help further their career paths as executives.

PHOTOGRAPHY COURTESY OF AUBURN UNIVERSITY MEDIA PRODUCTION GROUP

FINDING THE BALANCE

Your Career

WITH AN AUBURN EXECUTIVE MBA

1

2

What would you like to do; where would you like to go with your career?

Would you advance within your company?

Expand your authority and responsibility, take on a new challenge?

Auburn MBA

Contact us for more info at: www.auburnemba.org • 1.877.AUB.EMBA Auburn University is an equal opportunity educational institution/employer.

3

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Yes, of course. However, the question is not Auburn MBA what would you do, but how?

The Auburn Executive MBA program is a flexible combination of on-campus residencies and distance technologies that allows you to continue in your job while receiving the first-class education that will send your career skyward.

4

1/6/17 1:21 PM

#RadyMade RadyMade

Engineer Co-Founder & CEO I knew I could make a difference through my work, but didn’t know where to begin. It didn’t take long for the Rady School to inspire me to start our company, Aira, an operating system that enables blind individuals to connect with a network of certified agents. The Rady School and StartR Accelerator gave me the tools and confidence I needed to make Aira happen, and positively impact the lives of others.

Suman Kanuganti, MBA ‘14 Co-Founder & CEO, Aira

I am RadyMade

MBA | MFIN | MSBA | Ph.D. | ExecEd

To see more stories: rady.ucsd.edu/radymade

PHOTOGRAPHY COURTESY OF RADY SCHOOL OF MANAGEMENT

REAL-WORLD EXPERIENCE

At the University of California, San Diego’s Rady School of Management, learning to think entrepreneurially is the focus of its core curriculum. Lab to Market moves MBA students from the classroom into real-world, team-based project environments while also developing their skills and knowledge to become innovative leaders.

Additionally, interested students can apply to the StartR Accelerator program, which offers workshops, mentorship, and advice for students and alumni working with early-stage companies. A six-month program that was created by Rady students in 2013, StartR culminates with pitches at Demo Day, which is attended by investors and industry experts.

Graduate Suman Kanuganti knows the value of these two

programs firsthand. He defined his business plan for Aira, a visual interpretation service for the blind, in Lab to Market, and then took the company to the next level in the Rady School’s StartR Accelerator program.

“Aira transformed from a simple idea into a great business because of the opportunities I had at the Rady School,” Kanuganti says. “Lab to Market taught me to think like an entrepreneur and forced me to learn the entrepreneurial way of doing things. [StartR] taught me discipline and showed me that I wasn’t alone.

My team met six nights a week to build Aira, and during these meetings, we planned everything we needed to achieve in order to make it a reality.”

StartR also helps create valuable

networks. “StartR gave us an environment where we were surrounded by other startups and could connect with each other,” Kanuganti says.

Wells Fargo Hall is home to the Rady School of Management.

february 2017 southwest 87

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1/6/17 1:23 PM

FRANCHISES SPECIAL ADVERTISING SECTION

HOW FRANCHISES WORK FOR YOU

From couples to veterans to retirees, people of all backgrounds are drawn to the franchise model, and it’s easy to see why. Not sure if franchising is right for you? Here, franchisees explain why they decided to take the leap. By Michael W. Brough

PHOTOGRAPHY COURTESY OF AJ_WATT /ISTOCK

THE PERFECT FIT:

88 southwest february 2017

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Financing Available!

Love

The Waddell Family, Franchise Owners in Placer County, CA

Franchise Owners

Home Care Assistance!

With an average revenue of *$1,464,020 per location, what's not to love?

No other franchise opportunity provides the combination of personal and professional satisfaction like Home Care Assistance does. We’ve been helping people from all walks of life take their careers to the next level as franchise owners for years, with over 150 locations around the globe.

As the owner of a Home Care Assistance franchise, YOU CAN help people live happier healthier lives. YOU CAN be a job creator in your local community and YOU CAN do well for yourself with a business that is all your own!

Our AMAZING franchise training team has created the perfect system for franchise success!

• Every Franchise Owner gets a dedicated coach and support team to help with all phases of their business, including lead generation!

• Home Care Assistance trains and supports you every step of the way, including a PROVEN 12 Month Marketing Plan to help jump-start your business growth.

• To be successful with our model you only need to net one new client a month!

No wonder one Home Care Assistance location alone hit $15M last year!

Find out how YOU CAN BE THE BOSS of an incredible business that people trust and admire.

This advertisement is not an offering; an offering can only be made by a prospectus filed with the referenced state, which filing does not constitute approval. *Average for locations open at least 12 months, see our Item 19 for more information.

“The operations and marketing support is amazing” -Will Reid, Franchise Owner, Ohio

home care assistance.indd 1

Call 888-834-3844 or visit luvhca.com today

to speak with one of our friendly franchise team members, you’ll be glad you did.

11/28/16 3:50 PM

FRANCHISES SPECIAL ADVERTISING SECTION

CHANGING DIRECTION Many franchisees come from another field and decide they need a change.

After spending six years in investment banking in New York and Hong Kong, Alex Ho returned to his native Michigan to run a tutoring company. Soon after, in an effort to diversify, he purchased a Midas auto repair franchise. Why Midas?

“It’s an amazing brand,” Ho says.

Ho likes the franchising model because it allows owners to choose what they prioritize. “There are so many aspects to running a business, and Midas helps me in areas I may not have time for, like digital and TV advertising,” Ho says.

Jimmy Herlong’s story is similar: He enjoyed a decades-long IT management career before joining the Midas team. The South Carolina native describes his new profession as challenging and satisfying.

“

I was looking for a financial investment that could provide ongoing income to sustain our family for the long haul.

”

Franchisees David and Shannon Willis

“The IT business was changing dramatically, so I decided I would go into business on my own,” says Herlong, who started out with five Midas locations.

He now owns 14 Midas stores, and has brought his daughter, son, and a family friend on board to help with the growing business.

Will Reid was nearing retirement when he decided to leave the printing business after 24 years to start fresh with Home Care Assistance.

Reid and his business partner, Steve Sudberry, settled on HCA because they appreciated its mission to provide home health care for seniors.

“I love the impact we have on our clients’ lives every day,” Reid says.

He also appreciates how franchises streamline management decisions.

“I can make a decision and implement it the same day, without all

the red tape,” Reid says. “I wanted a change—something that would represent good growth, autonomy, and a chance to do something meaningful with my business efforts.”

Looking for a career change? Try a Midas franchise.

Investing in the future While working in corporate America, David Willis witnessed the uncertainty that comes with being an employee instead of an owner, particularly in the banking segment. He says “I was looking for a financial investment that could provide ongoing income to sustain our family for the long haul.” As a result, David chose to purchase real estate and build an all-new location with support from Kiddie Academy’s Real Estate and Construction teams.

With prior business experience working for brands such as GE and Bank of America, David did a great deal of research before deciding to open his Kiddie Academy of Charlotte – Blakeney in August, 2011. He knew the market, believed in the Kiddie Academy concept, and most importantly, understood what children and parents need from a childcare center. His customer-centric approach has distinguished his Kiddie Academy in the market.

For David Willis, building a new Kiddie Academy location helped him to reach both a personal and professional goal.

“Finding childcare for my two children certainly spurred me to consider opening my own business. My wife and I couldn’t find the educational experience we wanted for our own children, so we saw opening our Kiddie Academy as an investment in our children’s future as well as a business venture.”

Over the last several years David and his academy have won several awards, including Community Leadership, Sales and Customer Service, Best Practices: Character Education, Developmentally Appropriate Curriculum, Health and Fitness and Technology Education.

Learn about Kiddie Academy at www.FranchiseKA.com or by calling 410-777-5352.

WITH K ID D IE A C A D E MY, Y O U D O N ’T H AV E TO C O MP R O MIS E .

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ALL IN THE FAMILY

Brad and Stephanie Simon led separate professional lives before opening an Arkansas-based franchise of Mosquito Joe, a mosquito control treatment company. Brad worked as a data analyst, while Stephanie was in the medical field.

They were drawn to Mosquito Joe because the company’s robust training and support meant they didn’t need prior experience, and they saw the potential to help their community. “We’ve received numerous cards and calls from customers thanking us for allowing them to enjoy their backyard for the first time,” Stephanie says. "That's the greatest reward."

They also love building the business as a couple. “Every day we talk about how to improve,” she says.

wanted to open a business together, but needed someone to hold our hands a little so we could reduce our exposure to expensive mistakes.”

Along the way, the quick service bakery-cafe’s corporate team helped with everything from branding to operations.

Franchising helps business owners minimize risk.

GET TO KNOW

MOSQUITO JOE Mosquito control services are in high demand!

The Mosquito Joe franchise opportunity provides:

$

Recurring revenue stream and high customer retention rates Full training & support no experience needed!

Low franchise fee and fast start-up

PHOTOGRAPHY COURTESY OF MIDAS INTERNATIONAL CORPORATION, MOSQUITO JOE, AND KOLACHE FACTORY

World-class marketing and a fun brand

MosquitoJoeFranchise.com 855-JOIN-JOE

BE YOUR OWN BOSS

Brad and Stephanie Simon operate an Arkansas-based Mosquito Joe.

Brad agrees. “The best part about owning our own business is that we are building something together. We have the same goals personally and professionally with Mosquito Joe.” In 2006, Jerid Thomas had an opportunity to go into business with his father-in-law Gary Goyer, and they jumped at the chance to work together. Veterans of both party rental and moving companies, the duo decided to work in a different realm as owners of a Kansas-based Kolache Factory franchise.

Beginning a new venture became a thrilling experience, rather than a scary one, Thomas says. “We

THE OPPORTUNITY IS CLEAR WITH POOL SCOUTS

PERFECT POOLS, SCOUT’S HONOR A refreshing take on the pool service industry Full training & support no experience needed!

Low franchise fee and fast start-up Recurring revenue model

PoolScoutsFranchise.com 844-40-SCOUT

Brands powered by ©

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Mosquito Joe Franchising and Pool Scouts Franchising, LLC | 2829 Guardian Lane, Suite 100 | Virginia Beach, VA 23452. This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing thereof by the New York Department of Law as required by New York law does not constitute approval of the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York. Minnesota Registration #F-7090.

1/5/17 11:44 AM

A Fresh Take On

Franchising.

10,000 OFF Fr anchise Fee

$

Learn about our franchising opportunities nationwide.

Contact Aaron Nielsen, Franchise Director, at 281-829-6188 x.108 KF-Franchising.com

CALL YOUR OWN SHOTS

Pool Scouts franchisee Tiffiny Consoli is one of many entrepreneurs who have found franchising a great stepping stone to business success.

Beginning her venture in 2016 was an important step for Consoli, who had previously managed a national retail store. Now, instead of answering to a corporate boss, she pilots her own success.

The above information is not intended as an offer to sell nor is it a solicitation of an offer to buy, a franchise. It is for information purposes only.

T:4.625” We will not offer or sell a franchise to you until we have complied with applicable pre-sale registration and disclosure requirements within your area.

Morgan Freeman

Tonya Peat Cancer Survivor

Be the breakthrough.

Stand Up To Cancer is a program of the Entertainment Industry Foundation, a 501(c)(3) charitable organization. Please talk to your healthcare provider about appropriate screenings for your age, sex, family history and risk factors; and about clinical trials that may be right for you.

Photo by Nigel Perry

F1_SAS_AK.indd 92

“I can run my own business, be my own boss, and build relationships in the community,” Consoli says. And while she relishes the ability to call her own shots, Consoli also values the franchise’s robust, personalized support.

Pool Scouts—which specializes in pool cleaning, maintenance, and minor repairs—provides important business tools.

“Pool Scouts’ corporate office has a great team of folks I can reach out to for advice and support,” Consoli says. “They provide marketing, training, business partnerships, and guidance along the way.”

T:4.875”

Breakthroughs are the patients participating in clinical trials, the scientists and doctors working together to advance the fight against cancer, and the brave survivors like Tonya who never give up. Let’s be the breakthrough. To learn about appropriate screenings and clinical trials or to help someone with cancer, go to su2c.org/breakthrough. #cancerbreakthrough

Tiffiny Consoli is a Pool Scouts franchisee.

PHOTOGRAPHY COURTESY OF POOL SCOUTS

SU2C Ambassador Executive Producer of the documentary, The C Word

1/5/17 11:44 AM

MILITARY VETERANS SERVING IN A DIFFERENT WAY It comes as no surprise that many of the same values honed by military service—honor, respect, organization—translate well into business ownership. Cory Bullock, a former U.S. Navy rescue swimmer, is proof.

He served for eight years before he and his wife, Summer, became owners of Kiddie Academy of League City West, in Texas. The tried-andtrue methods developed by Kiddie Academy allowed the Bullocks to get up to speed quickly so they could start providing much-needed educational childcare to their community.

For the couple, relying on the franchise corporation’s knowledgeable staff has been instrumental.

“Proven franchises have a model

they’ve spent time and money to develop,” Cory says. “The franchisee just needs to implement according to the franchisor’s guidance to achieve success.”

Kiddie Academy provides an educational childcare option.

Ready for the Big Leagues?

You have what it takes to be successful, and Big O Tires has the industry-leading knowledge and resources to help get you there. Enjoy the freedom of operating your business independently while leveraging the support, resources and established brand recognition of a multi-million dollar network.

• • • •

More than 50 years of experience in the tire & automotive service industries Proven business expertise and strategy designed to exceed customer needs Premium buying power of hundreds of locations Nationally-recognized franchise networking

This advertisement does not constitute an offer of a franchise. A franchise offering can be made by us only in a state if we are first registered, excluded, exempted or otherwise qualified to offer franchises in that state, and only if we provide you with an appropriate franchise disclosure document. Franchises are not available in all states.

www.bigofranchise.com 877-890-5874

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B:4.625”

Just because you can’t see it doesn’t mean it’s not there.

Minnie Driver Stand Up To Cancer Ambassador

SU2C.org/ovarian

B:4.875”

Although it’s more common in older women, ovarian cancer affects women of all ages, even in their 20s. There is no early detection test, and symptoms can be subtle. But while you can’t see it, you can take steps to get ahead of it by knowing your risk factors. Family history of cancer and presence of gene mutations like BRCA are risk factors, so talk to your family and your doctor. This information makes you less likely to ignore vague signs that could indicate disease.

Meanwhile, promising collaborative research will continue to shed light on new advances in diagnosis and treatment of ovarian cancer.

To learn more about symptoms, risk factors and research go to

Crossword Answers on page 98 Across

1 Frisbee, for example 5 Swamp critter,

briefly

9 Barber’s blade

sharpener

Photo by Martin Schoeller Stand Up To Cancer is a program of the Entertainment Industry Foundation, a 501 (c)(3) non-profit organization.

14 Words in an analogy 15 City with a lopsided

landmark

16 Gets the wrinkles

out of

17 Hopscotch and

tetherball

20 Mexicali mister 21 Most minuscule 22 The Price Is

Right prop

24 Fable’s lesson 25 Phone app in

Groups, Parties & Corporate Events / Team Building Family Fun / Weekly Racing Leagues / Race Classes Spacious Lobbies & A/V Equipped Conference Rooms

Nothing gets people revved up like strapping in and putting the pedal to the metal. From corporate events to birthday parties to everything in between, at K1 we’ll give you all the ride of your lives.

indoor kart racing

which one may catch a Pikachu 29 Garden invaders 33 Tax planner’s recommendations 34 Not Rep. or Ind. 35 Takeoff or touchdown site 36 End of a prof’s email address 37 He keeps swimming spots clean 39 Rain- ___ (bubble gum brand) 40 Try to rip open 42 Particle with a charge 43 Get better 44 Ram of astrology 45 Area’s electrical system 47 Hard-nosed

Locations Nationwide

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Rated PG

BY DOUG PETERSON 1

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bed, maybe High-octane fuel See eye to eye 100 cents, in Germany ___ Lang (Superboy’s girlfriend) Jell-O shapers Meat-and-potatoes dish Float in the air

Down

1 Fancy dance moves 2 Cruise stopover 3 Kyle’s buddy on

South Park

4 Southwestern

howlers

5 Part of an EMT’s

training

6 ___ Grande

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7 Buckeyes’ sch.

8 Defiant comeback 9 Relinquish

control of

10 Movie preview 11 Spanish Steps city 12 White Monopoly

bills

13 Hushed “Hey, you!”

18 Minute metric

measure

19 Compass pt.

23 Beckett’s Waiting

for ___

24 Roaring movie

studio mascot

25 Michelangelo

masterpiece

26 Opposite of chaos 27 Oahu neighbor 28 Classical

introduction?

Glowing coal ___ Lama Rake over the coals iPod selections Sweet bakery treats Pai ___ poker (casino game) 41 Started up again 43 The War of the Worlds novelist 45 Numbers like 2, 3, 5, 7, and 11 46 Change the furnishings of 48 Water, in Paris 50 Inbox junk 51 2012 Oscar-winning Ben Affleck film 52 Jazz keyboardist Saunders 54 “Ta-ta!”

55 Elsa’s sister in Frozen 56 Cause of quaking 58 Belly 59 “All bets ___ off ” 60 Piglet’s mother 30 31 32 35 37 38

1/9/17 1:36 PM

Fun! Warm-Up

Easy

Medium

Hard

Sudoku

BY GARETH MOORE

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 98

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Advertiser Directory

Answers

Rated PG D I P S P I E T A E S P A M

I S L E

S T A N

C O Y O T O K E R A S D U E A R R I E S A M U R E M G R E O L D

C R O C S T P I S A I R G R O U N D G A R T I N I A G M O R A L M O N G O W E D E M T A R P O O L G U Y A T I O N H S P O W E R G T E R N S E W R A I D E I U M G A S O L E E U R O L S S T E W S

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The Guide

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IN THIS ISSUE / 100 On and Off the Plane / 102 Products and Services / 104 Rapid Rewards® / 106 Go International / 108 Inflight Entertainment / 109 Beverages / 110 Route Map * Valid only on air/hotel packages to San Jose, Costa Rica, and Liberia, Costa Rica, for bookings made Feb. 1–28, 2017, for travel Feb. 2– Aug. 14, 2017. Save $100 on packages of $1,500-$3,999, or $200 off packages of $4,000 or more.

FEBRUARY 2017 SOUTHWEST

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99

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On and Off the Plane

Fly Like a Pro

Try out these tips for a stress-free trip.

THIS FLIGHT

ASK AN EXPERT

HELPFUL HINTS

WORK PERKS

THINK TWICE

SEAT SECRETS

Our Flight Attendants are here to help make your flight comfortable.

If you need to use the lavatory, don’t form lines in flight or get up when the seat belt sign is on.

Cheers to Business Select® Customers! Your first drink is on us.*

Don’t forget to double-check the seat pocket and the floor for your belongings.

If you have an aisle seat, stand up. Otherwise, just hang out until your row exits.

Our all-new seats bring you added space.

Getting there just got more comfortable.

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle.

Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video.

Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en

los vuelos domésticos, excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento.

Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

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NEXT FLIGHT

GET THE WORM

FAMILY TR AVEL

BIN WIN

PL AN AHEAD

POWER UP

SNACK PACK

Save time with EarlyBird CheckIn® ($15 one way**). We automatically check you in and assign your boarding position.

An adult traveling with a child 6 years old or younger may board before the B group begins boarding.

If you bring a carryon, stow it wheels-out so we can get wheels-up.

Last off the plane?

Next time, ask about Upgraded Boarding*** at your departure gate.

Before you board, charge your devices in the gate area.

We serve complimentary snacks, but feel free to bring your own food.

* Business Select® Customers receive a free premium drink on the day of travel. ** Price is subject to change. *** Upgrades from Wanna Get Away fares® are $30 or $40 depending on your itinerary. Based on availability and prices subject to change.

Always Permitted Pueden usarse en todo momento dentro del avión

Never Permitted Nunca pueden

Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos

Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

CREW INTERFERENCE

Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

implantados también son permitidos.

Electronic Watches Relojes electrónicos

Pacemakers Marcapasos

Noise-Canceling Headphones Auriculares que aislan el ruido

Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico DISABILITY ASSISTANCE

Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten.

ELECTRONIC DEVICES

Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE

Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.

LOST AN ITEM ONBOARD A FLIGHT?

Visit the Customer Service page on Southwest. com to report a lost item.

Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

usarse dentro del avión

PETS

All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

ALCOHOLIC BEVERAGES

Customers are prohibited from consuming alcoholic beverages not purchased onboard.

Alcoholic beverages will not be served to

Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies) Electronic Cigarettes and Smoking Devices Cigarrillos electrónicos y dispositivos para fumar anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.

Television or AM/FM Radio Receivers Televisión o radios de AM/FM Remote-Controlled Toys Juguetes de control remoto Samsung Galaxy Note 7 Smartphone PERSONAL DEVICES

Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft.

Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

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Products and Services

Need a hand? Southwest can help you when ...

... YOU WANT TO DINE BUT NOT DISH. Why choose Ready for someRapid Rewards® thing extra? Join the Dining? After signclub now, and you’ll ing up, you’ll earn earn up to 1,000 3 points for every bonus points when dollar you spend at you spend $25 in partner restaurants. your first 30 days.

Plus, joining is easy and free.

Still have questions?

Check out the Rapid Rewards® Dining website to find participating restaurants and to sign up. Travel just got tastier. rapid rewardsdining.com

PHOTOGRAPHY BY BONCHAN/ISTOCK (PLATE), LVV/ISTOCK (SHOPPING BAG), CAVAN IMAGES/OFFSET (CAR), DANIEL KIM PHOTOGRAPHY/STOCKSY UNITED (BREAKFAST IN BED)

... you’re planning your next getaway.

Whether you’re ready for fun in the sun or snow, you’ll earn maximum points by booking your spring break trip with Southwest. Bon voyage! Southwest.com

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... you need a ride. Earn two, three, or four times the points with our partners, including Dollar, Hertz, and Thrifty.

Southwest.com/ car-rentals

... YOU NEED NEW GEAR. Stock up on

spring break style and earn more Rapid Rewards points. rapidrewardsshopping. southwest.com

... you’re looking for top-notch lodging.

Book your hotel with our new platform, and you can earn up to 10,000 Rapid Rewards points per night. Southwesthotels.com FEBRUARY 2017 SOUTHWEST

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Rapid Rewards

Earn 50,000 Points

Get to your next vacation faster with the Rapid Rewards® Credit Card. Earn 50,000 points after you spend $2,000 on purchases in the first three months of opening your account.

Visit Southwest.com/inflight to learn more.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See Southwest.com/inflight for pricing and rewards details. All Southwest Airlines Rapid Rewards® rules and regulations apply; please visit Southwest.com/rrterms.

A-LIST TIER BENEFITS

• 25 percent pointearning bonus • Fly By® priority check-in and security lane access (where available) • Dedicated phone line to answer any questions Southwest.com/ ALstatus

A-LIST PREFERRED TIER BENEFITS

• All the perks of being an A-Lister • Free inflight WiFi (where available) • 100 percent point-earning bonus Southwest.com/ ALPstatus

Enroll now! It’s free and easy to join Rapid Rewards. Sign up now at Southwest. com/enroll.

COMPANION PASS

Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free* with you for an entire calendar year. Southwest.com/ CPstatus * Does not include taxes and fees from $5.60 oneway. Visit Southwest. com/rrterms for a complete list of Companion Pass rules. All Rapid Rewards rules and regulations apply.

Hotels

Paint the town red, then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards® points per night.† Book now at Southwesthotels.com in partnership with booking.com.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY PIXDELUXE/ISTOCK

Rapid Rewards Tiers and Companion Pass

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Earn 2 points per $1 spent on Southwest® and Rapid Rewards® partner purchases.

On all other purchases, you’ll earn 1 point per $1 spent.

Rental Cars

Speed up the earning with your next car rental.

Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

† Hotels and Rental Cars: Potential to earn additional

Redeem your points for flights, hotel stays, rental cars, access to exclusive events, and more.

Earn bonus points on your Cardmember anniversary. (We’ll never forget the date.)

Make your points go further.

Shop, Dine, and More

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points per order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club—plus 3 complimentary bottles.

Learn more at laithwaiteswine.com/ southwest.

Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest. com/pointscenter to get started.

points depending on applicable promotion. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2017 Southwest Airlines Co.

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Go International

Insider’s San Jose Southwest serves 14 international destinations,

including San Jose. Leave stress behind and enjoy la pura vida in Costa Rica’s welcoming capital city.

1

LOS QUETZALES NATIONAL PARK About an hour south of the capital, Los Quetzales stretches across 12,000 acres in the Talamanca Mountains. Hike the scenic Ojo de Agua trail, glimpse varied flora, and keep an eye out for the park’s namesake bird—the quetzal—in the lush greenery.

Boarding, Customs, and Immigration CONNECTING TO AN INTERNATIONAL FLIGHT

• Go directly to the Southwest departure gate.

• Checked bags will be transferred automatically.

• You should not have to leave the secure part of the airport.

CONNECTING FROM AN INTERNATIONAL FLIGHT

• Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel.

• You will then proceed through customs to clear checked and carryon baggage.

• Customers traveling from some countries go through the customs process before returning to the United States.

• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip.

• Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon

baggage, provided they were purchased in duty-free shops and placed in secure, tamperevident bags.

• Proceed to your departure gate.

If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters.

• Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT

PHOTOGRAPHY BY JOSH MILLER/AURORA PHOTOS/OFFSET, ANDAMANSE/ISTOCK (POAS), MARIELLA DEL RISCO/CREATIVE COMMONS (NATIONAL THEATRE)

WANNA GET AWAY? Save up to $200* on flight + hotel packages with code FEB17GUIDE. Southwestvacations.com

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3

NATIONAL THEATRE OF COSTA RICA

Whether you catch a show or simply take in the neoclassical architecture, you’ll be treated to unforgettable views.

4

2

TABACÓN Along with providing spacious suites, this secluded rainforest resort, which is three hours from San Jose, offers a chance to relax in hot springs. Not a guest?

You can still take a dip by purchasing a day pass.

POAS VOLCANO NATIONAL PARK You’ll have the chance to peer into two craters at this national park 30 miles north of San Jose.

PHOTOGRAPHY COURTESY OF TABACÓN THERMAL RESORT & SPA

* Valid only on air/hotel packages to San Jose, Costa Rica, and Liberia, Costa Rica, for bookings made Feb. 1–28, 2017, for travel Feb. 2–Aug. 14, 2017. Save $100 on packages of $1,500-$3,999, or $200 off packages of $4,000 or more.

• • • •

and your final destination country.

Lines 5 and 6 may be left blank if not using a passport.

On Line 9, enter WN for Southwest, followed by your specific flight number.

Please read both sides of the declaration.

Sign at the “X.”

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same

address) on flights bound for Mexico.

How to complete this form: • Complete sections 1–6.

• Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico.

How to complete this form: • Complete sections 1–14 on the top portion of the form and

sections 1–10 on the bottom portion of the form.

• Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers.

What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs.

• Make sure to retain the bottom portion of the form, which serves as your visa while in

Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Inflight Entertainment

Getting Connected

To connect to our entertainment portal using your iOS device, Android™ device, or Mac or PC laptop, follow the instructions below.

IOS

Tap the Settings icon.

Tap the WiFi icon.

Tap the On/Off button and turn WiFi On.

Tap SouthwestWiFi in the list of WiFi networks and confirm connection.

Tap the Safari icon.

Our entertainment portal should load automatically.

If not, click the address bar and type in Southwest wifi.com.

Select your entertainment option and enjoy.

ANDROID

Tap the Settings icon.

Tap the WiFi icon.

Tap the On/Off button and turn WiFi On.

Tap SouthwestWiFi in the list of WiFi networks and confirm connection.

Tap the Internet icon.

Our entertainment portal should load automatically.

If not, click the address bar and type in Southwest wifi.com.

Select your entertainment option and enjoy.

LAPTOPS

Click the WiFi icon.

Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection.

Open your preferred Web browser.

Our entertainment portal should load automatically.

If not, click the address bar and type in Southwest wifi.com.

Select your entertainment option and enjoy.

FREE LIVE TV! Don’t miss a minute of your favorite shows. Our entertainment portal offers a variety of live channels—including ESPN and the Disney Channel—for you to choose from.* MORE INFORMATION:

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled.

• Service on flights to/from

destinations outside the contiguous U.S. may not currently be available for the entire flight.

• Movies and select TV content require download of the free AirTime Player app.

• Pricing information can be found on the Inflight Entertainment Portal.

• In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth

applications and websites, including YouTube, Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content. * Limited time. Where available.

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Beverages

THIS ONE’S ON US Business Select® Customers receive a free premium drink on the day of travel.

12th of Never Ale

? Ask for this CRAVING CRAFT BEER

“tropically hoppy” offering from Lagunitas Brewing Company. If you love the citrusy flavors, be sure to check out Lagunitas’ four taprooms around the country. Launched in Petaluma, California, in 1993, the brewery now serves its suds at spots in Chicago; Charleston, South Carolina; and Azusa, California. Seattle residents, stay tuned: A Lagunitas location is set to open in Ballard early this year.

COMPLIMENTARY BEVERAGES

• • • • • • • • • • • • •

Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Mr & Mrs T® Bloody Mary Mix Mr & Mrs T® Margarita Mix Tomato Juice

• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water

* Regular and hazelnut creamer available

LIQUOR $5

• • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum

BEER $5

• Bud Light® • Miller Lite® • Dos Equis® Special Lager • Lagunitas 12th of Never Ale • Fat Tire®

• Baileys® Irish Cream • Finlandia® Vodka • Sauza® Gold Tequila WINE $5

• Hacienda Chardonnay • Carmenet Cabernet Sauvignon

You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap.

Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

RECYCLING

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

FEBRUARY 2017 SOUTHWEST

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Route Map

Your Destination Awaits

Planning your next getaway? Choose from 101 destinations— including our international cities. It’s a snap at Southwest.com.

PACIFIC TIME MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL

GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO

CHICAGO (MIDWAY)

OAKLAND

OMAHA

SAN FRANCISCO (SFO) SAN JOSE

INDIANAPOLIS DAYTON

DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA

YOU’RE ON BURBANK LOS ANGELES (LAX) YOUR WAY LONG BEACH You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more.

Service between some cities/airports is not offered.

ONTARIO

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

LITTLE ROCK

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA PENSACOLA AUSTIN HOUSTON (HOBBY)

PANAMA CIT

NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

FT. MYERS/N

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCÚ CANC ÚN PUERTO VALLARTA

NEW ORLEANS

This year, Mardi Gras falls on Feb. 28, but there’s plenty of fun to be had all month. To fill your king cake fix, head to Sucré or Willa Jean.

MEXICO CITY BELIZE CITY

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While you’re in this NorCal city, swing by Beauty’s Bagel Shop for all-natural schmear and tasty sandwiches.

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER FLINT DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND AKRON/ CANTON

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

COLUMBUS DAYTON

RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

ATLANTA

PANAMA CITY BEACH

ATLANTA

JACKSONVILLE ORLANDO

TAMPA FT. MYERS/NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

Dive with dolphins and party with penguins at the Georgia Aquarium, which is home to more than 100 habitats.

NASSAU

HAVANA

VARADERO SANTA CLARA

SAN JUAN PUNTA CANA

MONTEGO BAY

BELIZE CITY

ARUBA

LIBERIA

PHOTOGRAPHY BY JCARILLET/ISTOCK (NEW ORLEANS), SANDIEGOA/ISTOCK (OAKLAND), RWHAUN/ISTOCK (ATLANTA)

PENSACOLA

CHARLESTON

THE NEW GAME IN TOWN

OAKLAND

SAN JOSÉ

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One Question

Jaime Camil,

what’s been a highlight of your career?

Catch Jaime as Rogelio de la Vega on The CW’s Jane the Virgin, airing now.

PHOTOGRAPHY BY WILLIAM CALLAN

Last summer, I had the privilege of joining the cast of Chicago on Broadway. In Mexico City, where I grew up, I did West Side Story, Hook, and Aladdin; I come from the theater. Chicago was rewarding, not just because it was theater, but because it’s one of the longest-running musicals on Broadway. To portray the iconic Billy Flynn was just a dream come true.

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THESE DOCTORS ARE AMONG

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ST. LOUIS Jason P. Brinton, MD 555 N. New Ballas Road St. Louis, MO 314-375-2020 BrintonVision.com Trusted LASIK Surgeons Directory

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These top eye surgeons specialize in KAMRA for close vision, LASIK, laser cataract surgery and lens implantation.

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PHOENIX Sanford L. Moretsky, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors Issue

LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

ATLANTA Milan R. Patel, MD 6300 Hospital Parkway Johns Creek, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors

NAPLES, FL Farrell C. Tyson, MD Other locations: Ft. Myers, Bonita & Cape Coral, FL 239-542-2020 TysonEye.com Dr. Jason P. Brinton St. Louis, MO

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Dean Dornic, MD 3701 NW Cary Pkwy., Cary, NC 919-467-9955 VisionAuthorities.com Castle Connolly – Top Doctors

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AUSTIN Jennifer L. Walden, MD 5656 Bee Cave Road Austin, TX 512-328-4100 DrJenniferWalden.com Super Doctors – Texas

SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco

DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors

LOS ANGELES Grant Stevens, MD 4644 Lincoln Boulevard Marina del Rey, CA 877-438-2049 DrGrantStevens.com Dr. Steven Bloch Highland Park, IL

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BIRMINGHAM, AL James C. Grotting, MD 1 Inverness Center Parkway Birmingham, AL 205-930-1600 GrottingPlasticSurgery.com Castle Connolly – Top Doctors

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Anaheim / Los Angeles

Las Vegas, NV

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“Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat

Chicago / Downtown Italian Village Restaurants Visit Italy right in Chicago

CHRISTINI’S Disneyworld / Universal / Orlando, FL CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES.

THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steakhouse and Seafood Restaurant VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy. 2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.

Ft. Lauderdale/Boca Raton, FL CASA D’ANGELO

407.345.8770 7600 Dr. Phillips Boulevard www.christinis.com

Boca Raton: 171 E. Palmetto Park Rd.-561.338.1703 Ft. Lauderdale: Sunrise Square Plaza, 1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015.

Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com

4480 Paradise Rd. (Across from Hard Rock Hotel) 702.364.5300 Italian family-owned and operated for over 25 years.

1200 wine labels. Wine Spectator Best Award of Excellence, 2015. Open Table Winner Diner’s Choice, 2015. DiRoNA 5 Diamond Award award 11 consecutive years, 2004-2015. Piano Bar, Private Rooms, State-ofthe-art sound system. www.ferraroslasvegas.com

Los Angeles / Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

Tampa, FL - DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms.

Wine Spectator Award 15 consecutive years, 2000-2015.

Editor’s Note: The Finest in Tampa Bay. www.donatellotampa.com

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