June 2019 by Southwest: The Magazine

SOUTHWEST THE MAGAZINE

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June 2019

44 The Hawaii Issue 44 What Makes Hawaii Shine

Meet four local experts— in food, agriculture, art, and surfing—who embody the spirit that makes these diverse islands the destination of a lifetime.

55 Howzit, Brah?

A language of locals, Hawaiian Pidgin English represents the complex convergence of cultures seeking common ground.

Don’t skip the Spam musubi at Lineage, Sheldon Simeon’s newest Maui restaurant.

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PHOTOGRAPHY BY KEVIN J. MIYAZAKI

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Promotion

IT’S JUST LUNCH

DAT I N G C O N N E C T I O N S

THE DATING EXPERT

DANIELLE LAVER, International Liaison. Interests: music, travel, restaurants

ERIK LAVER, Entrepreneur. Interests: travel, cars, foodie

OUTSOURCING THE SEARCH

NO POLITICS OR EX’S Skip the urge to talk about politics or your ex on a first date. 71% of singles we polled do not want to go that deep when they first meet

(for someone special)

someone.

TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL.

Dating life pre-It’s Just Lunch?

Erik: I mainly met women through friends and work associates. It was always awkward and hit or miss. Danielle: I had been divorced for a few years and was trying to figure out how to get back into the dating world. The online thing was not what I wanted to do, and not the caliber of men I was looking for. A friend of mine met her husband through It’s Just Lunch so I decided to give it a try.

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Challenges of re-entering the dating scene? E: The rules had changed. It’s a part-time job and too much work to meet someone online. I wanted to meet someone face-to-face right off the bat. My time is valuable and I didn’t want to waste it getting to know someone in the virtual world only to realize “this isn’t going to work out”. D: I was out of the singles scene for a couple years. I liked It’s Just Lunch because it was a commitment to “I’m going to take that step and venture out.”

Benefits of working with a matchmaker? D: As you get older, it’s harder to meet people. I was surrounded by married people. The matchmakers introduce you to people you wouldn’t normally meet in your day-to-day life. That’s what I absolutely loved about it. I also love their feedback process after every date. You feel like you’re

SECOND DATE? First dates can be less stressful

HIRING A MATCHMAKER MIGHT BE THE ANSWER... ou’re successful, single and attractive, so why is it so hard to meet someone special? You’re not alone. Many singles share your frustration. But there are options. We sat down with Erik Laver and Danielle Merritt-Laver to find out why they turned their dating lives over to the matchmakers at It’s Just Lunch (IJL).

Melissa Brown, CEO of It’s Just Lunch, shares her top tips for moving from a first date to a second (or 10th)!

if you don’t put so much getting a little bit closer to finding that person that you want to spend time with.

Particular challenges of being an entrepreneur and dating? E: Being a business owner, my schedule is always full. My office manager turned me onto It’s Just Lunch. She sat down in my office and said, “You have to start dating and meeting some new people. It’s Just Lunch is the dating service that I wish I had gone through.” So I called and signed on as a member. My matchmaker made it so easy for me to meet new women. She set everything up. The restaurant. My date. I just had to show up. Simple. I had a fabulous experience. And met Danielle, my wife! Find out what an It’s Just Lunch matchmaker can do for you by calling 1-800-858-6526 or visiting www.itsjustlunch.com.

| I T S J U S T LU N C H .C OM | 27 Y E A RS O F C H A N G I N G L I V E S

pressure on yourself. The only question you should be asking yourself on a first date is: “Do I want to see this person again?” instead of the stressinducing “Could I see myself married to him/her?” CHEMISTRY Determining if there is chemistry on a first date is extremely important according to the singles we talked to. That’s why we set singles up on face-to-face dates. You can only feel chemistry when you are physically with someone. It’s Just Lunch Matchmakers:

SANDRA HATTON

SARA DARLING

JULIE YARWORTH

IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS

3/27/19 10:38 AM

CONTENTS June 2019

38 Dig into ecotourism with K AUA I ’S SOUTHWESTMAG.COM

food scene

Dig into ecotourism on K AUA I

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5/9/19 10:44 AM

JUNE 2019

H AWA II

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O F H AWA I I ISSUE

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SOUTHWEST THE MAGAZINE

5/9/19 10:43 AM

Dig into ecotourism on K AUA I

Break bread on M AU I with chef Sheldon Simeon

SOUTHWESTMAG.COM

Catch a wave on OA H U with Makuakai Rothman

Dig into ecotourism on K AUA I Feast on M AU I ’S

See nature become art on the ISLAND

food scene

O F H AWA I I

See nature become art on the ISLAND

O F H AWA I I T HE

H AWA II

T HE

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JUNE 2019

See nature become art on the ISLAND

Catch a wave on OA H U T HE

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our covers / This month, keep an eye out for our four unique covers. F2_cover_Hawaii_DE.indd 2

sapien

Lyndsey HaraguchiNakayama

Feast on M AU I ’S

JUNE 2019

food scene

SOUTHWESTMAG.COM

36 Drive down the Road to Hāna, and learn what it means to “manage with aloha.”

Catch a wave on OA H U

Feast on M AU I ’S

SOUTHWEST THE MAGAZINE

Work

SOUTHWEST THE MAGAZINE

29 Add items to your bucket list, enjoy a matcha-based cocktail, and treat yourself to shave ice.

O F H AWA I I

JUNE 2019

24 Feedback 79 Fun! 86 Advertiser Directory 87 The Southwest Guide 100 One Question

See nature become art on the ISLAND

SOUTHWESTMAG.COM

Gary’s Greeting Saludos de Gary The A-List Spotlight Community Outreach 20 Our People

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Play

SOUTHWEST THE MAGAZINE

In Every Issue

5/9/19 10:42 AM

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PHOTOGRAPHY BY FRANCESCO BITTICHESU/GALLERY STOCK (SURFER), NICK CABRERA (DRINK), RAINER HOSCH (MAN); ILLUSTRATION BY SHAR TUIASOA

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June 2019 EDITORIAL creative director Kevin de Miranda executive editor Mark Shimabukuro art director Desiree Espada editors Tommie Ethington Melissa Flandreau Alex Macon associate editor Kiley Faulkner designers Mariela Garcia Natalie Perez Maria Williams contributors Nick Cabrera, Jeanne Cooper, Jim Gold, Page Grossman, Christine Hitt, Andrew Joyce, Mitchell Kuga, Kevin J. Miyazaki, Jenny Sathngam, Shar Tuiasoa web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 4131 N. Central Expy., Suite 750, Dallas, TX 75204, or email letters@southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Billy Johnson director of marketing Candice Thomas media analyst Samantha Absher

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Tablao Flamenco Albuquerque © Doug Merriam

SOME OF OUR SPICIEST FLAVORS HAVE NOTHING TO DO WITH FOOD

@VisitABQ

Our cuisine includes some of the boldest, most unique dishes around the world. But it’s far from the only exhilarating thing you’ll find here. Our vibrant blend of cultural experiences, year-round outdoor recreation and unforgettable urban nightlife is an adventure unlike any other. Visit Albuquerque, and get a taste of something different.

VisitABQ.org/today

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The Media Buying Company

A Full-Service Advertising Agency

Need Help with Your Advertising or Media Buying? We are ready to help! We are a full service ad agency with 25+ years of experience. Contact us for a complimentary consultation. Creative Services • Branding & Strategy Media Buying & Planning Domestic & International • B2B & B2C Radio & TV • Digital • Billboards • Taxi Tops • Airports Magazines & Newspapers • Buses & Subway • Mobile & More Call us: California: 858-442-4202 • New York: 646-670-7646 Or e-mail us: Info@TheMediaBuyingCompany.com Visit us at TheMediaBuyingCompany.com

ADVERTISING executive publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com publisher Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Jamie Mostofian, 336.383.5456, jamie.mostofian@paceco.com special projects manager Marta Priestley, 310.994.4578, marta.priestley@paceco.com WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, SOUTHEAST, MID-ATLANTIC senior account manager Traci Pelter, 281.633.6000, traci.pelter@paceco.com MIDWEST, NEW ENGLAND Fox Associates, 800.440.0231 x116, adinfo.swt@foxrep.com NEW YORK, NEW JERSEY Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com PACE COMMUNICATIONS® © 2019 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded.

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Gary’s Greeting

A Commitment to Safety On March 13, the Federal Aviation Administration issued an order to ground all Boeing 737 MAX aircraft operated by U.S. airlines—a decision we supported and complied with immediately. Southwest® owns 34 Boeing 737 MAX 8 aircraft, which will remain out of service until the FAA rescinds this order and we feel confident that all of the necessary actions have been taken to operate the aircraft safely and reliably. Safety has always been our top priority, and it always will be. Our commitment to the Safety of our Employees and

Customers is uncompromising. As I’ve said before, if I’m not 100 percent confident that we can deliver on our commitment to Safety, I will not hesitate to ground our entire fleet—or any segment of it. That would not be a hard decision for me to make. We are equally committed to offering our Customers a reliable schedule and running the best operation possible. With that in mind, we have been revising our schedule to reduce last-minute flight changes and unexpected disruptions to our Customers’ travel plans. In April, we

modified our schedule through August 5 to add further stability during this busy summer season. We will remain in constant contact with the FAA, Boeing, and industry regulators, as well as our Employee Unions and our industry peers, regarding the implementation of software updates that Boeing is developing for operators worldwide. We will also provide additional training to further advance the safe operation of the Boeing 737 MAX 8 aircraft. These enhancements will add yet another layer of Safety. I have the utmost confidence in our People, procedures, airplanes, training, maintenance, and performance monitoring systems enhanced by our data-focused Safety Management Systems. For nearly five decades, Southwest has had one of the best Safety records in our industry, which is a source of pride for me and our 60,000-plus Employees. Our commitment to Safety is unwavering, and we will continue our pursuit to make a safe airline even safer. Thank you for your patience as we work through any schedule changes and, more importantly, for placing your trust in Southwest.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

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Gary’s Greeting

Priorizando la Seguridad El 13 de marzo, la Administración Federal de Aviación (FAA, por sus siglas en inglés) ordenó mantener en tierra a todos los aviones Boeing 737 MAX operados por aerolíneas de Estados Unidos, una decisión que apoyamos y cumplimos inmediatamente. Southwest® posee 34 aviones Boeing 737 MAX 8, los cuales permanecerán fuera de servicio hasta que la FAA revoque esta orden y nosotros nos sintamos seguros de que todas las acciones necesarias se han llevado acabo para poder operar los aviones de manera confiable y segura. La Seguridad siempre ha sido nuestra prioridad principal y siempre lo será.

Nuestro compromiso con la Seguridad de nuestros Empleados y Clientes no es negociable. Si no estoy 100% seguro que podemos cumplir nuestro compromiso con la Seguridad, no dudaré en poner en tierra nuestra flota entera, o cualquier segmento de ella. Esa no sería una decisión difícil de tomar. También estamos comprometidos con ofrecer a nuestros Clientes un horario confiable y la mejor operación posible. Con eso en mente, hemos revisado nuestros horarios para reducir cambios de último minuto e inconvenientes inesperados para los planes de nuestros Clientes. En el mes de abril, modificamos

nuestro horario hasta el 5 de agosto para añadir más estabilidad durante la concurrida temporada de verano. Seguiremos en contacto constante con la FAA, Boeing, reguladores de la industria, así como con nuestros Sindicatos de Empleados y colegas de la industria, sobre la implementación de las actualizaciones de software que Boeing está desarrollando para operadores alrededor del mundo. También implementaremos entrenamiento adicional para avanzar la operación segura del Boeing 737 MAX 8. Tengo plena confianza en nuestra Gente, procesos, aviones, entrenamiento, mantenimiento y sistemas de monitoreo de desempeño impulsado por nuestros Sistemas de Administración de Seguridad enfocado en datos. A lo largo de casi cinco décadas, Southwest ha tenido uno de los mejores récords de Seguridad en la industria, lo cual es de gran orgullo para mí y nuestros más de 60,000 Empleados. Nuestro compromiso con la Seguridad es inquebrantable y mantenemos nuestro objetivo de hacer a una aerolínea segura, aún más segura. Muchas gracias por su paciencia durante este periodo con los cambios en itinerarios y por confiar en Southwest.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

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The A-List

“If your goal feels unattainable, complete small tasks every day that move you toward the big objective.”

—CASSIE DISPENZA , SENIOR DIRECTOR OF MARKETING & PARTNERSHIPS, SAFFIRE When it comes to business travel, this ain’t Cassie Dispenza’s first rodeo. Cassie works as the senior director of marketing and partnerships at Saffire, a software company that provides integrated websites and ticketing systems to events and venues. While serving Saffire’s wide-ranging client base, she has visited more than 70 festivals, stock shows, and county fairs across the U.S. With a job that entails setting up booths at 20 trade shows a year, Cassie can’t always pack light. Thanks to the bags fly free® policy at Southwest®, she’s able to bring everything she needs for work—and save money. Cassie’s frequent work travel also allows her to earn Rapid Rewards® points, which she uses to take vacations with her husband. We love seeing you onboard, Cassie! —Adam Rucker, Technology HOMETOWN HANGOUTS “My favorite things about Austin are the live music, the delicious tacos, and the outdoor lifestyle, which is ideal for going on long walks with my dog.” LONE STAR STATE OF MIND “With Southwest, I always feel at home when I travel because the Employees greet you with a Texas-sized hello.” BIRTHDAY SURPRISE “While I was traveling during my birthday month last year, Southwest paged me at the airport to tell me they were adding 1,000 free points to my Rapid Rewards account.”

Cassie’s travels earn her A-List status through

35,000

tier qualifying points.

PHOTOGRAPHY BY JESSICA ATTIE

one-way qualifying flights or

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Spotlight TRAVEL PLANS

Check out luckjournal. com/sitesand sounds for even more travel inspiration.

Hometown Sound

PHOTOGRAPHY BY RITA/ISTOCK

Southwest® partners with Luck Reunion to celebrate musicians and the places that have shaped them. Just as travel is a means of exploring uncharted territory and finding places that inspire us, music provides an escape. We connect with others—and with ourselves—through music and travel, which explains why artists are so often inspired by the destinations they visit and the people they meet along the way. Southwest Airlines® connects People to the important moments in their lives and recognizes that both travel and music can play a big role in shaping those experiences. Since 2017, Southwest has served as presenting sponsor of the Luck Reunion, a boutique music festival hosted at Willie Nelson’s legendary ranch in Luck, Texas, 30 miles outside of Austin. As an extension of this partnership, Southwest has teamed up with the Luck Reunion and the Luck Journal to create Sites and Sounds, a three-part series that highlights musicians and the destinations that have inspired them. Each episode features a different artist and takes the audience to their hometown.

The first two episodes feature Lukas and Micah Nelson, sons of Willie. The brothers have roots in Hawaii and Texas—two destinations that have contributed to their creative paths. The first episode follows Lukas to Maui, and the second episode captures Micah in Austin. You’ll see some of Lukas’ top surf spots on the island and a few of Micah’s favorite hangouts in Texas’ capital city. The series’ final episode explores the San Francisco Bay Area. Visit Southwest.fm/SitesandSounds to view the first episode, and stay tuned for the next episodes airing later this summer. You’ll get an in-depth look at each artist, what makes their hometown special, and how that destination has influenced their music. After seeing the food, culture, and attractions each city has to offer, you might even find inspiration for where to go on your next journey! —Michelle Agnew, Brand Partnerships & Entertainment PR

JUNE 2019 SOUTHWEST

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THESE DOCTORS ARE AMONG

THE BEST

PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors. All doctors are board certified by the American Board of Plastic Surgery (ABPS).

TURN PAGE FOR MORE CITIES >

DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

DENVER Paul C. Zwiebel, MD 2050 East County Line Road Highlands Ranch, CO 303-470-3400 DrZwiebel.com 5280 Magazine – Top Doctors

PHOENIX Deborah J. White, MD 8896 East Becker Lane Scottsdale, AZ 888-277-1869 DrWhitePlasticSurgery.com Castle Connolly – Top Doctors

PITTSBURGH Leo R. McCafferty, MD 580 South Aiken Avenue Pittsburgh, PA 412-687-2100 McCaffertyMD.com Castle Connolly – Top Doctors

HOUSTON Paul Vitenas, Jr., MD 4208 Richmond Avenue Houston, TX 281-484-0088 DrVitenas.com Castle Connolly – Top Doctors

MIAMI

Dr. Steven J. White Dallas, TX

Marcelo Ghersi, MD 550 Biltmore Way Coral Gables, FL 305-680-3461 DrGhersi.com Castle Connolly – Top Doctors

SAN ANTONIO

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Constance M. Barone, MD 9502 Huebner Road San Antonio, TX 210-614-0400 BaronePlasticSurgery.com Castle Connolly – Top Doctors

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SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors

BIRMINGHAM, AL James C. Grotting, MD 1 Inverness Center Parkway Birmingham, AL 205-930-1600 GrottingPlasticSurgery.com Castle Connolly – Top Doctors

SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco

LOS ANGELES Luis H. Macias, MD 13160 Mindanao Way Marina del Rey, CA 310-822-7213 AestheticMdR.com Super Doctors – Southern California

NEW YORK Sherrell J. Aston, MD 728 Park Avenue New York, NY 212-249-6000 DrAston.com Castle Connolly – Top Doctors

CHICAGO

Dr. Steven R. Cohen San Diego, CA

Steven Bloch, MD 1160 Park Avenue West Highland Park, IL 847-432-0840 BodyByBloch.com Castle Connolly – Top Doctors

AUSTIN

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Jennifer L. Walden, MD 5656 Bee Cave Road Austin, TX 512-328-4100 DrJenniferWalden.com Super Doctors – Texas

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EYE SURGEONS IN AMERICA Each doctor has been peer-nominated and/or selected by the nation’s leading providers of information on top doctors. These top eye surgeons specialize in LASIK, laser cataract surgery, lens implantation and KAMRA for close vision.

NAPLES, FL Farrell C. Tyson, MD Other locations: Ft. Myers, Bonita & Cape Coral, FL 239-542-2020 TysonEye.com Gulfshore Business – 40 Under 40

PHOENIX Sanford L. Moretsky, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors

LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

All Doctors are Board Certified

KANSAS CITY Jason E. Stahl, MD 8300 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Trusted LASIK Surgeons Directory

NASHVILLE Jeffrey D. Horn, MD 4230 Harding Pike Nashville, TN 615-434-2020 BestVisionForLife.com Castle Connolly – Top Doctors

ST. LOUIS Jason P. Brinton, MD 555 N. New Ballas Road St. Louis, MO 314-375-2020 BrintonVision.com Dr. Farrell C. Tyson Naples, FL

Trusted LASIK Surgeons Directory

SALT LAKE CITY

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Phillip C. Hoopes, MD 11820 S. State Street Draper, UT 877-30-LASIK (305-2745) HoopesVision.com Castle Connolly – Top Doctors

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THE TOP

DOCTORS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.

TIFTON, GA ORTHOPAEDIC & SPINAL SURGERY Edward W. Hellman, MD 2227 U.S. Highway 41 North Tifton, GA 229-386-5222 TheSpine AndScoliosisCenter.com Castle Connolly – Top Doctors

ST. LOUIS FACIAL PLASTIC SURGERY L. Mike Nayak, MD 607 S. Lindbergh Boulevard St. Louis, MO 314-991-LIFT (5438) NayakPlasticSurgery.com Castle Connolly – Top Doctors

DALLAS All MDs and DOs are Board Certified

NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors

PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory

ATLANTA PLASTIC SURGERY Keith Jeffords, MD 3964 Atlanta Road Smyrna, GA 678-370-9854 DoctorJeffords.com

Dr. Edward W. Hellman

Orthopaedic & Spinal Surgery

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Community Outreach

BUSINESS SAVVY

Invaluable Connections

Southwest® supports LGBT businesses through supply chain solutions. Southwest Airlines® has proudly worked alongside the National LGBT Chamber of Commerce for more than 10 years in an effort to find the most innovative solutions for our supply chain needs. Because the NGLCC operates an extended network of 50-plus affiliate chambers across the country—and nearly every airport we fly to is in close proximity to one of those affiliate locations—Southwest has been able to further expand our reach in the communities we serve. In addition, Southwest’s Supplier Diversity Program Leaders mentor NGLCC members and meet one-on-one with LGBT Business Enterprises at the NGLCC’s annual conference. The NGLCC began in 2002 when co-founders Justin Nelson and Chance Mitchell realized that the impact of the LGBT community on the American economy had gone largely unnoticed, despite economic equality being an important component

of the LGBT equality movement. The co-founders wanted to showcase that many members of the LGBT community are business owners, employers, taxpayers, health care providers, and an essential part of the U.S. economy’s small business engine. Southwest is one of more than 200 corporate and government partners that have joined together to support the NGLCC. To take our partnership one step further, Southwest actively participates in both the NGLCC Procurement Council and the Corporate Advisory Council. Our participation in these councils has allowed us to engage in discussions on LGBT-inclusive supplier diversity, supplier trends, and promoting new opportunities among colleagues across all industry sectors. As part of its Supplier Diversity Initiative, the NGLCC offers LGBT Business Enterprise certification for qualifying businesses. Benefits of becoming a certified LGBTBE include building relationships with top corporations, generating prospective business, teaming up with fellow LGBTBEs for contracting opportunities, and receiving access to scholarship programs and leadership training. To learn more about these opportunities, visit NGLCC.org. —Karen Price-Ward, Community Outreach

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Newly certified LGBT-owned businesses are honored at the NGLCC’s annual conference.

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Our People WANT TO SHARE YOUR STORY? Have you witnessed an act of kindness from a Southwest Airlines® Employee? Whether you’re a Southwest® Employee or a Southwest Customer, let us know at Southwest.com/ contact-us.

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20 SOUTHWEST JUNE 2019

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I met Customer Service Agent Nora F. when my husband and I were flying home after a fun trip to Austin, Texas. About 45 minutes before boarding, I realized I had left my prescription glasses at the restaurant where we had eaten lunch earlier that day. I went to the counter and shared my predicament with Nora. Without hesitating, she offered to go to the restaurant after she finished work, retrieve my glasses, and FedEx them to me the next day. Once we had exchanged contact information, I gave her cash and told her to keep the change as a small token of my thanks. The next morning, she texted me photos of my glasses, the FedEx box, and the receipt. When I received the package, I saw that she had included the leftover money despite my request that she keep it. I texted Nora to thank her again and asked for her mailing address so I could send her a little something. She responded that there was no need to compensate her and only asked that I pay it forward. Nora went above and beyond the call of duty, and her actions helped me remember the importance of putting others before ourselves. Nora is the best! —Southwest Customer Melanie H. ILLUSTRATION BY MICHAEL KIRKHAM

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FROM ONE MOM TO ANOTHER

BREAKFAST OF CHAMPIONS

Nothing will jolt a mother awake more quickly than a frantic phone call from her child in the wee hours of the morning. I received this very call from my son, who was supposed to be flying from Pittsburgh to Los Angeles for a two-day music festival. Due to an alarm clock mishap, he had overslept and was going to miss his 6 a.m. flight, which was booked on an airline that only flies to L.A. once a day. In an effort to help my son, I called Southwest and explained the situation to Customer Representative Yolanda J., who said that she was also a mom and sprang into action. There were no direct flights to L.A. until that evening, so she found a flight to nearby Burbank, California, which left within two hours of his original departure time. My son was very grateful and admitted that he should’ve booked with Southwest from the start. It was a relief knowing that a fellow mom had my back. —Southwest Customer Karen M.

Operations Agent Holly B. has proven time and time again that all it takes is a little bit of love (and bacon) to put smiles on her Coworkers’ faces. Holly consistently uses her downtime to cook full breakfasts for everyone here at our Station in Albany, New York. She makes pancakes, hash browns, eggs, bacon, and everything in between. As soon as she’s done preparing all the food, she makes a call over the radio to let everyone know that breakfast is ready. Not only is the food hot, it’s also incredibly delicious. Being in the Northeast means the days can be brutally cold and unrelenting, so starting the day with a hearty breakfast and cup of cocoa definitely lifts spirits. Holly does this out of the kindness of her heart, and I want to thank her for everything she does for her Team. Her food brings everyone together and makes our Southwest Family that much more special. Thank you, Holly! —Tom H., Ramp Supervisor

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Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us. letters@south westmag.com facebook.com/ Southwest Magazine @SouthwestTheMag #SouthwestMag @Southwest Magazine #SouthwestMag

Dear Editor,

There I was, at 37,000 feet, flying from Chicago to Orlando, Florida, with two hours to kill. I normally don’t read magazines, but the photo on the April cover caught my attention. I didn’t know anything about Lukas Nelson, but his dad is a favorite of mine, so I opened the magazine and started to read “A Star Is Rising.” I thoroughly enjoyed every bit of it. It was very well-written and extremely informative, and it motivated me to check out Lukas’ music when I got home. If it weren’t for Michael J. Mooney’s article, I would have never heard of Lukas, nor would I have given it a second thought if I’d heard his name. Michael did a great job. Thank you so very much for sharing. Pete West PORT ST. LUCIE, FLORIDA

/ We love introducing our readers to new things—and new music. Thanks for your note, Pete.

24 Southwest June 2019

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Houston-area band director here [who] just stumbled across this article. Bravo on your work and the vision to change the narrative!

MUSIC APPRECIATION

I was on a flight from Phoenix to Los Angeles when I picked up Southwest: The Magazine and started reading Michael J. Mooney’s article about Lukas Nelson. While I always enjoy a good article, I was truly impressed with Michael’s ability to paint scenes in my head with his words. He didn’t just write an article; he told me a story. I appreciate that Michael shared things about Lukas other than just who his dad is and what being an artist is like. He explained how Lukas has worked hard to be where he is and didn’t ride his dad’s coattails. Those extra details really helped me to understand Lukas better. Thank you to Michael for writing quality content and giving me a beautiful picture and full story. Truly, it was wonderful.

Leavitt Wells PHOENIX

/ Michael’s words made us feel like we really know Lukas, and we’re glad you feel the same.

@DEKANEYBANDGUY

PRAISE FOR A MARKETING MAESTRO

In our April issue, we profiled Aubrey Bergauer, the California Symphony’s executive director. Her work centers around making orchestras more inviting and inclusive. Read “Shaking Up the Symphony” at southwestmag. com/aubrey-bergauer. I love this article! I’m an adjunct music instructor at a small university in Southern Utah and will definitely share this with my Intro to Music students and all my musician friends. @MORRILLAL

On our way to Seattle on a Southwest flight and look what I found? The @AubreyBergauer article, “Shaking Up the Symphony.” #TheSymphonyIsForAll #LaSinfonicaEsParaTodos @VANYROCA

So awesome! I want to be @AubreyBergauer when I grow up. @ANYAREU

CORRECTIONS

The current members of Lukas Nelson’s band, Promise of the Real, are Anthony LoGerfo, Corey McCormick, Tato Melgar, and Logan Metz. Due to an editing error, the lineup was incorrect in our April profile of Nelson, “A Star Is Rising.” In our May issue, a photo of the Florida Theatre was mislabeled as Theatre Jacksonville in “The City You’re Missing: Jacksonville” section.

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PHOTOGRAPHY BY FRANCESCO BITTICHESU/GALLERY STOCK

We have travel destinations on our bucket lists.

That’s according to Provision Living, which surveyed 2,000 Americans about their ideal experiences. So which U.S. cities do we dream of visiting? Honolulu landed the top spot, followed by NYC and Vegas. (Australia ranked No. 1 among countries.) Our bucket lists also commonly sport financial goals—think early retirement—and adventure-related aspirations like skydiving. And most of us feel confident we can get through that lineup of activities: 66 percent said they’ll complete at least one item in the next year. Checking something off our to-do list has never felt so good.

BUCKET BUDGETS The survey also found that we’re willing to spend up to $3,081 per bucket list item. june 2019 Southwest 29

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PLAY Drink CIT Y SIPS

Matcha Old Fashioned It’s Hawaii, so we understand if you’re dreaming of umbrella-studded mai tais served under a palm-thatch roof by the beach. But the islands’ best cocktail bar can actually be found in an unassuming office building in downtown Honolulu. Bar Leather Apron wears its international influences on its floral shirt sleeves and takes special inspiration from Japan. That’s evident in one of its most compelling drinks, the Matcha Old Fashioned. For this spin on the whiskey standard, co-owners Tom Park and Justin Park (no relation) import matcha powder and finegrained wasanbon sugar direct from Japan. If you still want that mai tai, no worries. Justin Park has three “World’s Best Mai Tai” titles to his name from competing at the Don the Beachcomber Mai Tai Festival.

MAKE IT → Combine 1½ ounces Maker’s Mark Private Select bourbon, ½ ounce simple syrup, and 1 scoop matcha powder in a small blender or handheld milk frother. Blend, and then fine strain over ice into an Old Fashioned glass. Zest and garnish with an orange peel.

The bar fills up fast. Make a reservation online to guarantee yourself a seat.

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PHOTOGRAPHY BY NICK CABRERA

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EYE From hand-painted murals to underwater photography classes, local artists play a big role in the hotel’s overall vibe.

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CHECK IN

A short walk from Honolulu’s famous beach, this newly renovated hotel is smack-dab in the middle of the action. Yet when you arrive, it feels as if you’ve entered a spa-like oasis. Natural materials, like sea glass tiles and lava rock, ground the space. The open lobby is dotted with abstract wooden benches that mimic the curves of a wave, and large-scale photographs of actual waves, shot by surf photographer Zak Noyle, serve as a colorful backdrop to each bed. Enjoy a fresh acai bowl during a leisurely breakfast at Hawaiian Aroma Caffe, catch the perfect wave on a surfboard, or opt for a free ukulele lesson at nearby Waikiki Beach Walk. Better yet, do it all, because here, you don’t have to compromise. From $189

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BREAK THE ICE

/ NEW YORK Halo-halo, shave ice’s Filipino cousin, is topped with purple yam ice cream at Pig and Khao.

Haupia (coconut pudding) is a go-to topping. The recipe calls for coconut milk and Polynesian arrowroot.

/ CHICAGO Inside the tiki bar Three Dots and a Dash, The Bamboo Room serves shaved ice daiquiris made with pineapple juice.

SPOTLIGHT ON

Shave Ice

The coolest way to experience Hawaii’s multicultural roots is through shave ice, a melt-in-your-mouth delicacy composed of bits of ice shaved from a large block. The frozen treat dates back to the 19th century, when Japanese immigrants brought the concept to the islands. At some point, rainbow-hued syrups were introduced and popularized by Hawaiians like Reggie Ignacio, whose mother, Lorraine, began slinging ice in 1957. Using her recipes, Ignacio opened Original Big Island Shave Ice Co. in Kawaihae in 2014. Choose from one of the premade combos or build your own. Flavors like lychee and the tart Chinese plum powder li hing mui are just the tip of the iceberg. 34 Southwest june 2019

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/ SAN FRANCISCO Treat your taste buds to Taiwanese-style shaved snow at Powder. Flavors include matcha and black sesame.

PHOTOGRAPHY BY JEFF MARINI (THE BAMBOO ROOM); PHOTOGRAPHY COURTESY OF PIG AND KHAO, BLUE MONKEY SHAVED ICE, POWDER

/ NASHVILLE Blue Monkey Shaved Ice stands out for its use of real fruit and all-natural syrups. Try the watermelon basil.

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WORK Trip EAT ↓ Fuel up with mahimahi at Mama’s Fish House in Pā‘ia, an artsy surf town that often serves as a jumping-off point for the drive.

Road to Hāna

Linking Kahului to Hāna, this iconic highway twists down Maui’s east coast, supplying stunning views and adventure along the way.

SEE → Take a hike around Twin Falls and its surrounding pools. Thirsty? The roadside farm stand sells smoothies and sugarcane juice.

SNACK ↗ At mile marker 17, look for the Halfway to Hāna Stand. Since 1982, this spot has served shave ice, banana bread, and other road trip staples. EXPLORE ↗ Stretch your legs at the Garden of Eden Arboretum, a lush 26-acre spread with more than 700 plants, 2.5 miles of trails, and an art gallery.

SLEEP ↑ When you reach Hāna, drop your bags in one of Travaasa Hāna’s ocean-view bungalows, and then head to Hāmoa Beach.

36 Southwest june 2019

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Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,1201 N. Federal Hwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com I created Casa D’Angelo with recipes handed down to me from generations of passionate Italian cooks–like Mama Elia. Over the years, I have added my own touches and even created a few new recipes, all with the goal of giving you a truly authentic yet modern taste of my homeland. I look forward to greeting you personally at one of my tables soon.–Chef Angelo Elia.

Anaheim / Los Angeles ANAHEIM WHITEHOUSE 887 South Anaheim Blvd - 714.772.1381 Wine Spectator Award of Excellence, 2001-2018. DiRona Since 1988. Zagat Rated Excellent, 2018. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat www.anaheimwhitehouse.com

Disneyworld/Universal/Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard • 407.345.8770 CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES. www.christinis.com Here’s what our customers say: “Christini’s is the best, hands down. The place, the atmosphere, the service, wow! You feel special from the beginning” “Great atmosphere, incredible service and the food was just spectacular. The wines they had were just great too. It was amazing. I'll go again for sure next time I come to Orlando” “Classy, exceptional service, delicious food and traditional dining are several of the words I can use to describe this gem”.

Tampa, FL DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave

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WORK Takeaway

Guy Kawasaki

An emotional appeal is key to startup success, says this tech guru and author.

As a former venture capitalist, I’ve listened to hundreds of pitches, and all of them came down to adjectives. Founders would say, “This is an innovative, leadingedge, patent-pending, paradigm-shifting product.” What they didn’t realize is that if everybody is saying the same thing, nobody is saying anything different. A story is much more powerful. Take Steve Jobs and Steve Wozniak, both of whom I worked for. They started Apple because they wanted to own a computer that was small, cheap, and easy to use. That’s more powerful than if they talked about foreseeing the need for computers or industry estimates. Create the product you want to use and hope others want to use it, too.

OUT TAKES CROWD -PLEASER I like to circulate with the audience before I speak. Someone you just met, took a selfie with, or autographed a book for—when you look in the audience, you want to see those people smiling at you and filling the room with positive vibes. MAKING CONNECTIONS A great networker gets other people to talk about themselves. It’s about asking questions, not giving answers. HOMETOWN PICK I’m from Honolulu, and one of my go-to places is Koko Head Cafe. I love the way they juxtapose ingredients. For example, they have these great kimchi bacon cheddar scones—when do you ever see those words listed together?

PHOTOGRAPHY BY RAINER HOSCH

Kawasaki has written more than 10 business books. His latest, Wise Guy: Lessons from a Life, is out now.

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WORK Solution Say, the author of Managing With Aloha and a contributor to Ke Ola Magazine, calls the island of Hawaii home.

Work With an Aloha Attitude Author and workplace culture coach Rosa Say uses Hawaiian values to make management meaningful. Can you define the Hawaiian value of aloha? The way people understand the essence of your spirit is through what they see in your alo, or the face you put forth to the rest of the world. Ha is the breath of life—it’s who you are as an inherently good human being. A person can always breathe in and remember who they are. Put those two parts together and you have the concept of living from the inside out. When your alo is an authentic match with the spirit of your ha, that’s when the aloha spirit manifests. It’s self-love as well as a love for other people.

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What does your philosophy of “managing with aloha” mean? It focuses on values-driven behavior. As a manager, if you can look at a person and understand their values, you can understand what motivates them. It makes management more human by creating an emotional connection. Human energy is the most important asset managers have. By managing with aloha, you increase the positive human energy in your workplace.

What about the value of ho‘ohana? So many people do work because they’ve fallen into it or because of the expectations of others. Maybe their parents wanted them to be a lawyer or doctor. Ho‘o, a prefix that turns a noun into a verb, means to make something happen. Hana is the word for work. With ho‘ohana, you do the work that feels good to you and to your aloha spirit. Work in a way that feels intentional, purposeful, and important because it’s an expression of who you are and what you can offer the world.

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WORK Startup

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RSVP “yes” to using this invitation service to plan your next event. Here’s how co-founder and CEO Tina Fitch describes the company: Even as technology has advanced, it’s become harder to coordinate in-person gatherings. By providing beautifully designed event invitations and a modern way of planning events, Hobnob takes away stress and lets you focus on what brought you together. On our free iOS and Android apps, you have instant templates, a place to upload your own template, and video-based invites. You enter the event name and add your contacts, and then we send invites by text so you can get instant RSVPs without guests downloading an app. We also created private forums for event-based conversations, and we’re hoping to introduce a feature this year to streamline payments for events. I’m from Hawaii, and I’ve been so excited about building this company here. Hobnob represents a lot of Hawaii’s cultural values—prioritizing in-person connections and cultivating relationships—and we hope to be that one place you look when you organize events.

PHOTOGRAPHY BY BONNIN STUDIO/STOCKSY UNITED

Hobnob’s plans, starting at $1.96 a month, increase the number of invites you can send. Learn more at hobnob.app.

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What Makes Hawaii Shine

Whether you’re visiting Maui, Oahu, Kauai, or the Island of Hawaii, you’ll soak up the sun and play in the surf. But what really makes Hawaii the destination of a lifetime is its spirit: the warmth of the people, and their reverence for the land and its history. To get a deeper sense of the culture, we’ve profiled four locals who embody that spirit in their respective fields—food, surfing, agriculture, and the arts—and asked each of them to tell us what they love about the island they call home. By honoring what they honor, you’ll find Hawaii’s glow that much brighter. PHOTOGRAPHY BY NICK SIMONITE

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SHELDON SIMEON

The Family Chef by Melissa Flandreau / photogr aphy by Kevin J. Miyazaki

When Sheldon Simeon opened Lineage, his first full-service restaurant, in the fall of 2018, it didn’t take long for the Wailea spot to start earning accolades. But while best-of lists and James Beard Award nominations are welcome, the former Top Chef contestant puts more stock in a different group of critics. “One of our biggest accomplishments has been having that generation of older folks of Hawaii come in and say, ‘Oh, my God, this reminds me of my childhood,’” says Simeon, 37. “It’s been the best compliment.” Recalling the past—and paying homage to it through food—is key to Lineage’s makeup, and the menu is a love letter to classic Hawaiian dishes and the Simeon family cookbook. The Filipino-style pork and peas dish is the same recipe the Simeons have used for years, while the Bottom of the Plate Lunch honors a Hawaiian midday staple. “You grow up here and go to a drive-in, and it’s that moment of the cabbage sitting underneath the main protein, and it all comes together. It’s sharing a moment like that, this delicious part of a memory of a dish we have in Hawaii.” Creating connections through food traces back to Simeon’s first restaurant: Tin Roof, a counter-service lunch joint he opened with his wife, Janice, in Kahului in 2016. “I wanted a spot that fed the community, that anybody could come in for three, four days a week.” Tin Roof is in a building that was once a Japanese-style deli frequented by Simeon, who was born in Hilo but moved to the Valley Isle after “falling in love with a Maui girl.” He would joke with the owners that he was ready to take over the space if they ever moved on. “That day came, and I could carry on their tradition and feed people—serve honest food to the community.” To truly know Hawaii cuisine, Simeon says the best thing to do is to be invited to someone’s house. But the second-best might just be a trip to one of his own restaurants. “I want to continue to share the story of Hawaii food, you know? Hawaii cuisine has been stereotyped, but the layers of history that have influenced it are really, really cool.” 46 Southwest june 2019

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Maui Insider

For a true taste of the Valley Isle, Sheldon Simeon recommends exploring spots that are off the beaten path. ● maui coffee roasters It’s all about location, and this java spot just happens to be next door to Tin Roof. “I always go for their Maui Red Rooster,” Simeon says. The flavorful roast is sometimes described as “the cabernet of coffees.” ● leoda’s kitchen and pie shop This casual shop serves up “the best pies on Maui,” from the apple crumb to the Olowalu lime. Sandwiches, salads, and freshly baked bread round out the expansive menu. ● ilocandia filipino store Go early, Sheldon says, and treat yourself to lechon kawali: crispy, deep-fried pork belly. Along with other takeaway options

PHOTOGRAPHY BY KAO SAEPHANH (DONUT)

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like dinuguan—a savory stew—and squid adobo, this tiny grocery in Lahaina sells veggies, canned goods, and spices. ● a’a roots No meat? No problem. There’s “no lack of flavor” at this vegan eatery at the western edge of Maui. Creative dishes range from tempeh tacos to Thai coconut mushroom soup. Swing by on the weekend and dig into the Sunday waffle.

● donut dynamite This laid-back joint is, as Simeon puts it, “doughnut perfection.” Chefs Desiree Parada (known as Madame Donut) and Frank Parada create delicious brioche-based bites, with ever-changing flavors that range from vadouvan curry vanilla to mango poi.

● umi sushi At this sushi and ramen restaurant in Wailuku, “Chef Jayse Sato and his ohana always make you feel like family.” No matter what you order, pair your entrée with a serving of the softshell crab bao buns. ● jack’s inn Wake up early, grab some cash, and enjoy a blend of Hawaiianand American-inspired breakfast and lunch dishes at what Simeon calls “Maui’s diner.” The banana pancakes and kimchi saimin are equally delicious. ● haleakalā sunset After a full day, pack in one last adventure. “Everyone comes to Maui for the Haleakalā sunrise, but in my opinion, the sunsets are spectacular—especially if you’re not one to get up before the break of dawn.”

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MAKUAKAI ROTHMAN

The Wave Whisperer by Tommie Ethington / photogr aphy by Jenny Sathngam

His name translates to “father of the sea,” and he says growing up on Oahu’s famed North Shore was like “winning the lottery.” But the 34-year-old professional surfer had a difficult childhood. “My dad was in jail, and my mom was around but not really there,” he says. For years, he lived in a tent on the beach. “I had nowhere else to go besides into the ocean. It washed all the sad stuff away.” Though he doesn’t remember it, Rothman first rode a surfboard at age 2 and entered his first contest at 4. As a kid, he was teased about his weight. “Everyone surfed the little waves well and I didn’t,” he says. “But nobody surfed the big waves, and I thought, Maybe I can do that better than them.” In 2002, an 18-year-old Rothman secured a wild-card spot for a competition held at Maui’s mammoth surf break, Pe‘ahi, also known as Jaws. He surprised everyone by surfing the tallest wave recorded anywhere that year and won the World Surf League’s Billabong XXL Big Wave Award. “I was the boy who rode the 66-foot wave,” he says. “That’s what put me on the map.” Rothman joined the WSL’s Big Wave Tour and, in 2014, became tour champion. He’s racked up more wins since and estimates he’s surfed eight-story waves in unrecorded free surf. Even with all he has accomplished professionally, one of his most meaningful achievements was being named an “Ambassador of Aloha” by the Honolulu City Council. “I love being able to share this wonderful place that I come from,” he says. “Aloha, to me, means many things. Aloha is a greeting and a farewell, and can also mean ‘I love you.’ It’s an all-around perfect word.” Words carry special meaning for Rothman as he grows his career as a singer-songwriter. “[My grandmother] was a musician at the Kodak Hula Show and my grandpa played at all of the bars, so it’s in my blood,” he says. His aptly titled first album, “Sound Wave,” dropped in 2013. “I figured I’d put my music out there, and hopefully it travels around the world and everybody gets to hear it.” Rothman recently finished a USO tour, visiting troops in Iraq and Afghanistan, and he hopes to release his second album later this summer. Make no mistake, though: Rothman hasn’t retired from surfing. He still dreams of winning. “The Pipeline Masters would be a good win, but we’ll see if the ocean allows that.” 48 Southwest june 2019

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Oahu Insider

Follow in Makuakai Rothman’s footsteps to get a feel for the North Shore and the island known as “The Heart of Hawaii.”

● the sunrise shack Start the day with a stop at this colorful roadside eatery, coowned by Rothman’s brother, Koa. The menu features coldpressed juices, papaya bowls, and veggie wraps, but Rothman’s order is always the same: “I get a muffin for my daughter and a bullet coffee for myself.” The special java blend has coconut oil, grass-fed butter, and Madagascar vanilla.

PHOTOGRAPHY BY LACEY DOUGLAS (SUNRISE); COURTESY OF TURTLE BAY RESORT (DRINK)

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● pua‘ena point beach park With smaller waves— think 3 to 5 feet—this lesser-known surf spot is perfect for beginners. It’s also a great place to glimpse sea turtles or explore rocky tide pools. ● surfer, the bar This bar at Turtle Bay Resort is Rothman’s go-to for live music. The lineup includes open mics and theme nights like “Uke Rock,” which is part karaoke, part sing-along, and part music trivia.

● sunset suratt surf academy Rothman has his own surf school, but if he’s not around, he recommends taking lessons with Bryan Suratt and his staff. “[Bryan] coached me from the early days of my career up until the World Cup.” ● billabong pipeline masters Every December, this local competition brings the World Surf League’s top 45 surfers to Oahu. According to Rothman, “It’s one of the most historic competitions still running today, and it crowns the best surfer at one of the most famous waves in the world.”

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LYNDSEY HARAGUCHI-NAKAYAMA

The Taro Keeper by Jeanne Cooper / photogr aphy by Jenny Sathngam

Just before Kauai’s Kuhio Highway dips away from the bluffs of Princeville and descends into rural Hanalei, an overlook reveals shimmering taro patches rimmed by mountains—an Instagrammable picture of tranquility. For Lyndsey HaraguchiNakayama, a fifth-generation farmer, the picture is less serene. Trying to restore her family’s 55-acre taro farm and historic rice mill after three floods in 2018 has only added to her backbreaking work in calf-high water. “I went through two pairs of boots in a month,” she says, after leading a recent 3-hour tour of the irrigated fields, or lo‘i. But Haraguchi-Nakayama’s sense of kuleana—Hawaiian for “responsibility”—toward the land and her family is sturdier than her footwear. Her great-great-grandparents emigrated from Japan to Kauai to work on a sugar plantation before growing rice in Hanalei Valley in the late 1800s. “That’s one reason why Hawaii has such a melting pot of ethnicities,” she says. In 1962, the Haraguchis switched from farming rice to farming the traditional Hawaiian staple of kalo, or taro, a starchy root vegetable with edible leaves that Polynesian voyagers brought to the islands centuries ago. The crop change coincided with a growing awareness of Hawaiian culture, as well as an interest in sustainability and a desire to support local farmers. Today, the Ho‘opulapula Haraguchi Rice Mill & Taro Farm is part of the 917-acre Hanalei National Wildlife Refuge, designated in 1972 as a significant habitat for five endangered native water birds, including the state bird, nēnē (Hawaiian goose). One way to visit the refuge is through Haraguchi-Nakayama’s weekly “Taro Farm Flood Recovery Eco Tour.” Open to all ages, the tour demonstrates how to grow taro and combat invasive species like apple snails. It’s also an opportunity to sample taro treats sold at the family’s food truck, Hanalei Taro & Juice Co. Tour proceeds help support the farm’s educational nonprofit, Ho‘opulapula Haraguchi Rice Mill, founded by Haraguchi-Nakayama’s mother, a former teacher. “Ho‘opulapula means ‘to plant the seedlings,’ of taro or rice,” she says, “but most importantly, the seeds of knowledge.” 50 Southwest june 2019

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Kauai Insider

Experience the beauty and bounty of the Garden Isle with these suggestions from Lyndsey Haraguchi-Nakayama. and food vendors to ensure they are truly local. HaraguchiNakayama makes a beeline for the stand that sells green papaya salad. ●lydgate farms At this sustainable cacao farm, Haraguchi-Nakayama says, “They show you the whole process of how chocolate is made.” Even better: “You can taste chocolate from all these places, and honey, too.” ● kauai community market Held every Saturday, this farmers market vets growers, crafters, PHOTOGRAPHY BY CLAIRE RAGOZZINO (LYDGATE)

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● national tropical botanical garden There’s plenty of kidfriendly fun to be had at this nonprofit’s two South Shore locations. Stroll through the 50acre McBryde Garden, which boasts species like coral trees and native hibiscus. Then, take a tour of Allerton Garden and marvel at the massive tree roots seen in Jurassic Park.

● hanalei river Besides HaraguchiNakayama’s farm tours, another great way to experience Hanalei National Wildlife Refuge is to rent a kayak or stand-up paddleboard from an environmentally responsible outfitter like Kayak Hanalei. The company teaches visitors how to enjoy the waterways without disturbing the area’s endangered birds. june 2019 southwest 51

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KŪHA‘O ZANE

The Dynamic Designer by Christine Hitt

For Kūha‘o Zane, the beauty of the island of Hawaii is all around, from the ‘ōhi‘a lehua trees to the black-sand beaches. So it’s only natural that beauty flows through everything he does. Hilo born and raised, the 36-year-old knew at a young age that he carried a responsibility to continue his family’s traditions and business— his father, Sig Zane, is the founder of Sig Zane Designs, a clothing shop that has helped define the style of the aloha shirt for more than three decades. Zane discovered his love of art in high school, and then left for Los Angeles to study at the Fashion Institute of Design & Merchandising. When he returned home in 2003, he joined his father at Sig Zane Designs. Now Zane designs the collections, which focus on honoring the land and native culture. He helped open a second location (Sig on Smith in Honolulu in 2016), and has extended the Sig Zane brand beyond aloha shirts. Through SigZaneKaiao, a spinoff design studio, he’s made his mark on things like hotel uniforms and airplane exteriors. When he’s not working, Zane devotes himself to hula dancing, practicing weekly and carrying on the tradition of his mom, Nalani Kanaka‘ole, a renowned kumu hula, or hula master. Whether designing or dancing, it all comes back to nature: Movement and ritual, plant and culture are intertwined. In addition to the physicality of hula, Zane says, there are many other things dancers must learn, such as how to create and dye costumes and source plants for lei. And those plants feed his fashion. “A lot of inspiration for our graphic design for our aloha shirts has to do with the significant plants of hula, and then a lot of our inspiration for the artwork comes from the chants,” he says, referring to the phrases in hula that describe histories and legends and then are interpreted into movements. For Zane, design and hula make an unbeatable combination. “I love that I can do this for the rest of my life,” he says. 52 Southwest june 2019

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PHOTOGRAPHY BY DINO MORROW (PORTRAIT) AND BRUCE OMORI (DANCE)

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Hawaii Insider

Kūha‘o Zane’s artistic eye informs his Hawaii Island favorites, from small boutiques to large cultural events. and fins. Many items are collaborations with surf companies, such as Hurley and Firewire Surfboards.

● hana hou An island boutique like no other, Hana Hou has a selection of authentic gifts, including vintage and handcrafted items by master artisans, Tahitian pearl and Ni‘ihau shell jewelry, and several local clothing lines. “They have some of the most beautiful lauhala [pandanus leaf] woven hats,” Zane says. ● palikū surf Located just a few doors down from the flagship store, the surf shop is one of Sig Zane Designs’ newest storefronts. Zane and his dad, Sig, who’s an avid surfer, offer a collection of hats, flipflops, T-shirts, board shorts, surfboards,

● merrie monarch festival Held every spring, this weeklong event includes three nights of competition among hālau hula (hula schools). “Merrie Monarch is that time when Hilo is literally brimming with excitement,” Zane says. Though tickets to the competition are required and sell out months in advance, other events are free, including a hula exhibition, which is opened by Zane and his family’s hālau. ● hā‘ena beach The Puna district is known for its rocky coastlines, but Hā‘ena Beach, also called

Shipman Beach, is an exception. Park at the end of Beach Road and it’s an easy 2.5mile hike to the sandy shores. Zane says it’s believed to be the site of the first ever hula.

● kahilu theatre A community theater and educational center for the arts, Kahilu Theatre is a cultural hub for the entire island. “I really like the curation of their gallery space,” Zane says of the facility’s rotating roster of exhibits. The theater’s gallery has featured everything from landscape photographs to contemporary creations of kapa, a fabric made from tree and plant fibers.

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Nothing says local like Hawaiian Pidgin English, our rich melting pot of a language. And we wouldn’t have it any other way. BY MITCHELL KUGA

How You Stay?

Howzit, Brah?

don’t know if there’s a sound that captures what it means to be from Hawaii quite like Hawaiian Pidgin English. Sure, there’s the voice of the beloved Israel Kamakawiwo‘ole, singing coolly over his ukulele about the white sandy beaches and the “colors of the rainbow, so pretty in the sky.” Or the rhythmic cadences of the ipu, a percussive gourd that soundtracked the hula lessons I attended at the local Y as a child. Or the soothing trance of waves tickling the shore of Ala Moana Beach Park at dusk while my siblings and I waited for Fourth of July fireworks. But nothing reflects Hawaii’s confluence of cultures, its medley of immigrants, quite like my father’s voice barking, “Eh! Das all hamajang!” He was referring to my tile work, which, to be fair, was all hamajang: messed up, crooked, disorderly. What did he expect? I was a broke Syracuse University student, back home in Honolulu for the summer and working with my dad to fund an expensive semester abroad in London. I didn’t know how to tile a pool, a skill my father had perfected decades ago, during summers helping his own father run the family pool company. Down in the scorching pit of a concrete hole, I saw a different side june 2019 southwest 55

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of my father, whose mode of communicating tended to err on the side of silence. Here, leading a team of laborers from as far as Micronesia and as near as Waipahu, he gave directives, criticisms, and the occasional compliment in the staccato inflection of Hawaiian Pidgin. “Cherry,” he’d drawl, the few times I managed to do something right. He’d stretch both ends of the word to sound closer to “chair-ray” and employ it when something looked impeccable. I’d savor that verbal pat on the back for hours. Other words were less descriptive. “Try pass the da kine,” he’d say, gesturing toward a pile of tools. Through the powers of clairvoyance—“da kine” is said to derive from “the kind,” a common Pidgin catchall for “whatchamacallit”—I mostly understood what he was asking for. When I returned with the wrong thing, he’d clarify, “No, the da kine da kine!” 2370220_GO_EPC_CP_SunCare_BB_HT_PrintAd_R1.pdf Growing up in Honolulu, I didn’t learn Pidgin so much as absorb it;

the language was as inherent to the texture of my upbringing as rubbah slippahs (flip-flops) and Spam. It originated on the sugarcane plantations that proliferated throughout Hawaii during the turn

The da kine da kine! of the 20th century, leading to a burgeoning economy that brought immigrants from China, Japan, Portugal, Korea, and the Philippines despite less than ideal condi1 4/22/19 9:06 AM tions. To communicate, plantation workers fused pieces of their

native tongues with Hawaiian and English, creating a dialect to match an unprecedented convergence of cultures yearning to connect. Though its origins are proudly blue collar, Pidgin in Hawaii is ubiquitous. Brash, sharp, and comically evocative, I heard it most frequently in the taunts hurled on my elementary schoolyard (“You so lolo,” meant someone was stupid), peppering the cadence of my aunty’s garage parties (“Brah, you stay all buss,” meant someone was drunk), and marinating the tongues at barbecues on the beach (“Ho! Get choke grindz” meant there was food, and lots of it). It’s the dialect favored by local comedians, who brandish its selfaware, anti-establishment humor as both identity and weapon: for locals only. It’s how we “talk story,” catching up over plate lunches in between the clinking of Heine kens. It’s Standard American English dressed in an aloha shirt, trading its monocle for a pair of

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sunglasses. Construction workers, police officers, and bus drivers all speak it. So did my dentist. It’s not so much a reflection of local culture as the culture itself, as it is one of the fundamental things that makes Hawaii Hawaii. To the foreign ear, it might sound like botched English, a gross simplification that ignores words like “are” and “is” (“You stay hungry?”), flips sentence structure on its head (“So cute da baby”), and employs colorful slang. “Broke da mouth,” for instance, is used when food is so “‘ono,” or delicious, that your mouth breaks, and “talk stink” means to engage in the odious art of bad-mouthing. But the Pidgin that locals speak today isn’t slang, broken English, or even technically Pidgin—defined by Merriam-Webster as “a simplified speech used for communication between people with different languages”—which might be the most Pidgin thing about Pidgin. Instead, generations of locals (some who

speak exclusively in Pidgin) elevated what was once considered hamajang plantation talk into its very own form, replete with its own set of rules. Linguists define it as a creole, a separate language that was recognized as such by the Census Bureau in 2015.

didn’t grow up embracing Pidgin. After Pidgin-ing out on job sites, my father would code-switch back to “proper” English at home. Growing up, this fluidity felt central to the language, the almost subconscious ability to distinguish when it was appropriate to wield its power and when to stash it in your back pocket. Not understanding this difference had its consequences. My mother, who grew up on Kauai and moved to the “big city” of Honolulu to attend a private boarding school, recalls her high school history teacher ordering her to stand in a corner and stare at a wall. Her offense? Saying “da kine.”

This stigmatization traces back to those sugarcane plantations: Pidgin as broken English for the uneducated immigrant. The Hawaii State Board of Education has repeatedly attempted to ban Pidgin from the public school system, with former Gov. Ben Cayetano once declaring Pidgin “a tremendous handicap” for those “trying to get a job in the real world.” Growing up, I wore my Pidgin lightly, fearing that indulging in its subversion was a one-way ticket to nowhere, a way of limiting myself to the bottom of that concrete pit. In the ’90s, a wave of writers and activists fought to combat this perception, sparking something of a Pidgin Renaissance. Through poetry, novels, and essays, writers like Lois-Ann Yamanaka, Lee Cataluna, and Darrell H.Y. Lum positioned the once dismissed dialect as literature. Emerging out of that shift stomped Pidgin theater, Pidgin dictionaries, and a Pidgin Bible, dubbed “Da Jesus Book.” “Talking

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40% Not important 54% Moderately 45% Moderately 17% 29% Very Not important important Very important 15% 54% Moderately 17% Very important 29% Not important 54% Moderately 17% Very important

Female: Female:

I could casually date someone who didn't have the same political beliefs as me, but incasually the longdate termsomeone it probably I could who won’t work out: didn't have the same political beliefs as me, but in the long term it probably I could casually won’t date worksomeone out: who didn't have the same political beliefs as True me, but in the long term it probably 52.0% won’t work out:

True 52.0%

False True 48.0% 52.0% False 48.0%

Do you have any advice for singles who want to meet that special someone?

L: Having someone doing all the work to select and schedule a date. It was like I had my own personal dating concierge to take care of all the details. All I had to do was be on time for my date and be myself. It really was a stress-free experience. P: Invest in your own happiness, it is always worth it.

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How important is a person’s political party affiliation when deciding to go onHow a date with him/ important is a her? person’s political Male: party affiliation when deciding to go on a date with him/40% her?Not important How political 45% Moderately Male:important is a person’s party affiliation when deciding to go Very 15% Notimportant important 40% on a date with him/ her? Moderately 45% Female: Male: Veryimportant important 15% Not 29%

False 48.0% Talking politics on the first date is: Talking politics on the first date is: Talking 29% politics 41% on the 15%first date 15%is: Perfectly Risky. fine. 29% 41%

Boring.

Taboo.

15%

Source: IJL Survey

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li’ dat” (“like that”) even managed to penetrate the most resistant institution: academia. At Syracuse University, to my shock, I studied Yamanaka’s seminal novel Blu’s Hanging, which mines the Pidgin of its protagonist to spotlight the underbelly of working class Hawaii. In 2002, the University of Hawaii at Manoa established The Charlene Junko Sato Center for Pidgin, Creole, and Dialect Studies, dedicated to conducting research on “stigmatized dialects.” A leading voice in the movement is Lee Tonouchi, who’s often referred to as “Da Pidgin Guerilla.” In the late ’90s, as a student at the University of Hawaii, Tonouchi had an epiphany while reading a poem by Eric Chock, who cofounded Bamboo Ridge Press, the leading publisher of Pidgin-centric writing. Titled “Tutu on the Curb”—“tutu” being Hawaiian for grandparent—Chock’s poem is expressive and comical: “She squint and wiggle her nose / at the heat /

I stay hungry. Get choke grindz.

And the thick stink fumes / The bus driver just futted all over her.” “I remembah being blown away by da Pidgin,” Tonouchi, who writes and speaks exclusively in Pidgin, says by email. “I wuz all like, ‘Ho! Get guys writing in Pidgin. And we studying ’em in college. Das means you gotta be smart for study Pidgin!’” Tonouchi started flirting with his native language scholastically,

first in his creative writing class, which got him thinking: If I can do my creative stuff in Pidgin, how come I no can do my critical stuff in Pidgin too? Over time, he started writing his 30-page research papers and his entire master’s thesis in Pidgin, “until eventually I just wrote everyting in Pidgin.” Part of the decision was practical. As a kid growing up on Oahu, he felt perplexed by the books he read. People

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no talk li’ dat, he thought. “Writing how people sounded seemed more real to me,” he says. Since graduating, Tonouchi has dedicated his life to establishing Pidgin as its own intellectually rigorous and poetically descriptive language. He’s published multiple books of Pidgin poetry and essays, written a play in Pidgin, and cofounded Hybolics, a literary Pidgin magazine that’s short for hyperbolic, used when someone is behaving like a snooty intellectual: “Why you acting all hybolic for?” Perhaps most groundbreaking was an English class called “Pidgin Literature” that he taught at Hawaii Pacific University in 2005. It was regarded as the first of its kind: a college course fully dedicated to fiction and poetry in Pidgin. Yes, brah. He even lectured in Pidgin. Over the years, Tonouchi has noticed a decline in Pidgin, particularly among the young. “When I visit classrooms as one guest talker, I see that we kinda losing da

connection. Simple kine Pidgin vocabularies da kids dunno,” he says. “I tink Pidgin might be coming one endangered language.” There was a period in my life, after I moved away for college, when I scrubbed Pidgin from my lips, my tongue colonized. “You talk so haole,” my mom would say half-jokingly, employing the Hawaiian word for “Caucasian.” I knew my tongue should loosen, should adapt to the inflection of my aunties and uncles, to the comforts of poke and Mom’s home-cooked shoyu chicken. I was home for the holidays, surrounded by friends and family, but instead my tongue stiffened, intent on proving that I had transcended the confines of the tiny island I called home. I was acting all hybolic. It took me years to realize that shunning Pidgin meant shunning where I was from, the food I ate, the beaches I roamed, the people I loved. Today, it’s hard for me to fathom a Hawaii without Pidgin.

Particularly in rapidly gentrifying neighborhoods, how else would locals, with a single sentence, signal their localness to one another? On a recent visit home, I went to the beach. Oahu’s North Shore is a disorienting mix of sunburnt tourists and the very local; having lived in New York for more than seven years by that point, I imagined I looked like a cross between the two. As I sat in front of the crashing waves, a tanned surfer with sun-bleached hair approached me apprehensively to ask for a bottle opener. “Try wait,” I said, rummaging through my beach bag. It was barely perceptible, but his face flashed with the comfort of recognition: He was talking to a kama‘aina, a local. After I handed over the bottle opener on my key ring, he had one more question. “You like one beer?” Mitchell Kuga is a freelance writer in Brooklyn. Send comments to letters@southwestmag.com.

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PROFILE

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“

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A Perfect Pairing

”

Q: What drew you to the matchmaking business? A: In high school and

college, I played Cupid among my friends. Little did I know that I would be doing it professionally 10 years later. When I started working for It’s Just Lunch in 2004, I knew from personal experience that dating was often frustrating and time-consuming. IJL made me realize that it could be fun. I also saw how IJL had the power to positively impact lives. Now, I can’t imagine doing anything else. Q: How have dating services evolved since you became CEO in 2014? A: At first, everyone was turning to online dat-

ing, but now the trend has reversed—largely, I think, because apps have gamified the dating experience. Many of our potential clients express frustration over how they’re spending hours swiping and “winking,” or having online conversations that lead nowhere. That’s where personalized matchmaking comes in.

Q: What sets IJL apart? A: Our clients work with a matchmaker, and

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normally consider. Sometimes clients have in their mind what their perfect match should look like, but then they start putting things on paper and realize that isn’t the type of person they want after all. When you’re open-minded, you’re more likely to find the one.

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HEALTH SPECIAL ADVERTISING SECTION

transportation to appointments are just a few reasons why 70 percent of Blossom Bariatrics clients travel from outside the Las Vegas area for the Fast Track program.

try hair care on the go when wanderlust strikes, and potentially help those with Type 2 diabetes. But losing weight through diet and exercise can be a slow process. If you’re ready to improve your health, you might be a candidate for the Safe Sleeve weightloss surgery from Blossom Bariatrics in Las Vegas.

The Fast Track program from Blossom Bariatrics can help candidates get to surgery quickly and then back to their busy lives efficiently. With this program, going from consultation to surgery can take as little as five days. Hotel reservations and

Based in Las Vegas, Blossom Bariatrics can help you find a weight-loss solution that’s right for you.

we all want to be able to pick up and go explore an exciting destination. Unfortunately, packing all of your essentials isn’t always as easy as throwing everything in your bag. Fortunately, if you’re concerned about hair loss, HairMax has options for treatment that will fit into any budget and into any suitcase.

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HEALTH SPECIAL ADVERTISING SECTION

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HairMax products like the Ultima 12 Laser Comb and the Density Hair Care System can easily fit into your schedule.

PHOTOGRAPHY BY HAIRMAX

HairMax’s laser devices are lightweight and can fit into a carry-on or even your purse, so you don’t have to let your travel schedule get in the way of your laser hair growth treatments. Not only does the Ultima 12 LaserComb feature a slim profile that’s easy to pack, but it also requires just an eightminute treatment. That makes it simple to incorporate the Ultima 12 LaserComb into your busy schedule, even when your vacation itinerary is packed with things to do. HairMax also makes the Density Hair Care System, a three-step process for improving scalp health and promoting hair growth. The products contain bio-active ingredients that are aimed at promoting hair and scalp health, including reishi mushrooms,

4/22/19 9:30 PM AM 5/6/19 1:11

HEALTH SPECIAL ADVERTISING SECTION

caffeine, pomegranate oil, and linoleic acid. As an added bonus, the shampoo, conditioner, hair booster, and overnight scalp treatment all come in an airline-friendly size (less than 3 ounces each), making them perfect travel companions. The next time you’re ready to jet off to explore parts unknown, don’t sacrifice your hair growth treatment just for the sake of adventure. Instead, simply pack your HairMax products and enjoy your travel to the fullest.

do your heart good whether you’re packing

for a much-needed summer vacation or you just live an on-the-go lifestyle, it can be difficult to find a way to get the

two 3.5-ounce servings of fatty fish that the American Heart Association recommends each week. Luckily, there’s an option that helps you stay healthy without requiring complicated steps. Carlson Labs has created a single-serving packet of its Very Finest Fish Oil, which you can pack in your carryon bag, toss into a purse, or even grab out of your gym bag after a workout. This packaging makes it a breeze to incorporate daily doses of omega-3 fatty acids—which promote heart, brain, joint, and vision health—into your busy routine. Each convenient singleserving packet contains 1,600 milligrams in a natural lemon flavor. Don’t let your health suffer during your vacation this summer.

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FRANCHISES SPECIAL ADVERTISING SECTION

WHAT IT TAKES TO GROW A FRANCHISE

Sometimes even a small investment can generate big rewards. Here, business owners share their advice on opening—and expanding—a successful franchise. By Jim Gold

follow your ambitions kris modica, who has spent

the last five years volunteering and fostering dogs for a rescue center outside Chicago, always dreamed of running a business that would encourage her passion for working with animals. Kris and her husband, Scott, researched dog daycare centers, pet food stores, mobile grooming operations, and dog walking businesses. They saw a lot that they didn’t like. But after visiting Dogtopia, the decision was easy. “They were exactly what we were looking for,” Kris says. Along with live webcams that allow pet parents to look in on their pups, Dogtopia daycare, spa, and boarding centers feature a special air filtration system, and compressed rubberized flooring that aids dogs’ long-term joint health. The supervised playrooms allow dogs to socialize and interact with each other in a safe environment. “Other places didn’t meet our standards,” Scott says. “The Dogtopia standard is the only one we want to offer.” They consulted with more than 30 people, including Dogtopia corporate staff as well as other franchisees. The Modicas were the first in Illinois to sign up for a Dog-

topia franchise. They didn’t want to stop there. “Let’s do three,” Scott recalls saying. To get started, Kris and Scott bought two different dog daycare businesses, one in Downers Grove and one in La Grange, about 8 miles away. They are in the process of upgrading the centers to meet Dogtopia standards. The proximity of the two centers offered many advantages, and the Modicas made sure to hire great employees they could

rely on for help. “We couldn’t have done it without the staff,” Scott says. Employees are also invested in building up the franchises and learning how to follow the Dogtopia model. “We made them feel valued,” Kris says. Dogtopia, America’s fastestgrowing pet industry brand, is on track to have 400 dog daycare centers open by 2023. The Modicas look forward to running three of them.

Dogtopia’s highly trained canine coaches have experience working with all types of dogs.

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set and reach your goals owning multiple franchis-

es can help you fast-track your wealth-building goals, says Jack Johnson, who co-founded The Franchise Insiders with his wife, Jill. The no-fee consulting firm connects clients to the franchise opportunities that best suit them. The Johnsons also help clients create investment strategies. Often, a franchisee with multiple units sees faster

and higher returns on investment as well as a stream of dependable residual income, Johnson says. “Depending on our client’s territory, brand match availability, and capital, we can very quickly help them determine if starting with multiple franchise units will be their best strategy,” Johnson says. Some clients invest in more units from the start and might open locations on a staggered basis, Johnson says. Others grow their initial unit until the business is successful enough that the owners can invest in more locations, or diversify

Jack and Jill Johnson help match clients with franchises.

into another brand or business segment entirely. “The goals of the 35-yearold investor, who plans to work another 30 years building their empire, are different from the 55-year-old investor, who needs it done faster and wants to be sitting on the beach in 10 years,” Johnson says. Client Matt Zastrow, a FirstLight Home Care franchise owner, went with a multiunit strategy. “We wanted to do more than buy ourselves a job,” Zastrow says. “We found a franchise opportunity we were comfortable with, and one where we had great potential to make a positive impact, become financially free, and retire early one day. A single unit would have been good, but it would likely not put us where we want to be in 10 years.” Multi-unit franchisees enjoy many advantages over franchisees who own only one business, Jack says. They may obtain more favorable financing terms than single-unit owners. The business may also be more attractive and valuable down the road if the franchise owner later decides to sell it. Operating costs per unit may drop because fixed costs could be shared over more locations, Johnson says, citing a Franchise Business Review analysis. Economies of scale make businesses more profitable and more efficient over time. This is especially true in low-margin industries, like the food service business, because vendor relationships improve and expenses go down the more you buy.

PHOTOGRAPHY COURTESY OF REALITY AND RETROSPECT

FRANCHISES SPECIAL ADVERTISING SECTION

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Recession Proof - Million Dollar Franchise Opportunity Experts

THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

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tap into your potential

The SealMaster franchise that serves Georgia celebrates winning SealMaster’s Rising Star Award.

with a sealmaster franchise, you don’t need to own multiple franchises to grow income and wealth. “When it comes to franchises, there’s nothing average about SealMaster,” says

SealMaster communications director Debbie Petok Hufford. “It’s in a class by itself. Our protected franchise territories are very large. In fact, a good number of them encompass entire states.” SealMaster manufacturing franchises produce pavement sealer and distribute a full line of pavement maintenance and sport surfacing products and equipment. SealMaster also supplies sealer to distribution franchises, which sell all the same products and provide the same services to contractors, municipalities, and others charged with maintaining paved assets. Franchisees who do own multiple territories tend to have several family members involved with key roles in operations, Petok Hufford adds.

“SealMaster franchises in a number of cases are legacy businesses passed on to the next generation,” she says. “Before approving the purchase of an additional territory, we have to ensure the owner is maximizing the potential of the territory they already own. There’s pavement everywhere. So the market is huge.” Franchise owners can open as many storefronts in their territories as the market can bear. “We have franchisees who have moved or built additions to their manufacturing plants to increase their output to meet demand,” she says. “That’s a more common growth strategy than buying multiple territories. You’d be surprised to know what a single SealMaster franchise territory can bring in.”

PHOTOGRAPHY BY MOLLY MCFADDIN

FRANCHISES SPECIAL ADVERTISING SECTION

FRANCHISE BUSINESS OPPORTUNITY

SUPPLY THE PAVEMENT MAINTENANCE INDUSTRY “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.” Bob Krebs – SealMaster Franchise Owner Charlotte, N.C.

$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*

“The ability to create wealth for yourself within SealMaster is staggering.”

“We just keep growing and growing and to me, the market is limitless.”

Darrel Stein

Jake Bernath

Allentown, Penn.

Indianapolis, Ind.

SealMaster Franchise Owner

AVERAGE GROSS SALES

SealMaster Franchise Owner

SealMaster Franchisees Manufacture Pavement Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325

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*More detail is provided in the Franchise Disclosure Document. Offer made by prospectus only. This advertisement is not offering a franchise. An offer of a franchise can only be made by a franchise disclosure document.

New & Existing Territories Available

5/7/19 4/5/19 1:33 3:02 PM PM

FRANCHISES SPECIAL ADVERTISING SECTION

remove any doubts neal habas and his family already co-owned dozens of hair salon franchises, but they were looking for a fresh way to expand. LunchboxWax, with its successful track record and clearly defined brand, was a great fit. And speed hairremoval salons seemed like a natural progression. “We wanted to stick with something we knew: the beauty business,” Habas says. Salons have been the family business for two generations. “We could apply our experience in a new brand.” That experience includes decades of recruiting teams for their salons in four states. LunchboxWax is known for its hip, cheeky vibe, and for a

culture that promotes confidence and leadership. Finding LunchboxWax’s young brand intriguing, Habas’ company, HK Enterprises, signed a development agreement for the Boston area. HK Enterprises recently opened three LunchboxWax salons. Waxing has become a critical part of beauty regimens, Habas says. LunchboxWax salons offer 15- and 30-minute services, all centered on softwax techniques, to remove hair from a guest’s face, body, legs, or feet. Although the service is speedy, each guest gets a luxury spa experience. It starts with music from LunchboxWax radio, the company’s own specialized playlist, and perfumed air pumped into salon lobbies. LunchboxWax CEO Debi Lane is passionate about

LunchboxWax’s hip branding and strong culture go hand in hand with its speedy, luxurious services.

waxing and the industry, and her unique perspective is invaluable. “She’s growing the brand in a thoughtful way and keeping franchisees in mind,” Habas says. “We thought we could help her along the way.” Habas has advice for those thinking about investing in multiple franchises. Know how to recruit teams, overestimate working capital, prepare for the unexpected, and remember that you’re buying into a proven system. “Work the system provided for you,” he says. “That’s a hurdle for some people.” Finding the right real estate can also speed or slow a franchisee’s expansion plans, Habas says. “If you find good real estate, you’ve got to jump on it,” Habas says. “Take good real estate or somebody else will.”

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LunchboxWax: A Growing Movement, with a Culture to Match FOUNDER & CEO DEBI LANE TALKS ABOUT THE VIBE BEHIND THE BODY-WAXING BRAND, THE EXPLOSIVE GROWTH AND THE KINDS OF PEOPLE CHOSEN TO JOIN THE CULTURE-DRIVEN FRANCHISE.

When Debi Lane selects new franchisees for the chic-andcheeky body-waxing concept she launched in 2010 and franchised in 2013, there’s a question she asks herself each time: Could I spend an engaging and enjoyable week on a sailboat with this person? It’s not the only requirement, she admits, but it speaks volumes to the company’s culture and the people who create and thrive in it. “We’re redefining what success means in business by embracing a person’s emotional intelligence and ability to run and grow a successful business,” Lane said. “We want partners who strive to be a positive force in their communities, personally and professionally. Bringing the sailboat theory full circle, people can easily come together to achieve a goal (or reach a destination), but if the focus isn’t on collaboration and purpose, it’s not success at all.” So, does this progressive, people-first with a culture to match approach work?

50 fastest growing franchising opportunities in the country. This accolade follows a 2017 earned honor from the magazine as one of the top 100 new franchises. Ed Sheridan and his son Patrick, franchise partners in the Northeast, say the attention to detail and the commitment to culture has been central to growth.

“Walk into any salon, and the competence and kindness is palpable,” said Sheridan. “The energy resonates and tells a great story. It’s natural to want to be a part of it.” As 2019 unfolds, LunchboxWax continues to bring partnership opportunities to a diverse mix of curious, driven professionals — people who desire the independence afforded by business ownership and the support of a dedicated team poised for growth (no pun intended). Learn more about becoming a LunchboxWax franchise owner by calling 833-426-1198 or visit lunchboxfranchise.com/swm.

The short answer is yes. In 2018, Entrepreneur Magazine named LunchboxWax one of the top

This is not an offer to sell or solicitation of an offer to buy. Offers are only made in states where we have complied with applicable law and an offer to sell or a solicitation of any offer to buy a franchise shall be made solely by a Franchise Disclosure Document. All financial information is as shown in Section 19 of the FDD to be disclosed to potential franchisees during the awarding process.

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Fun!

Alternate Endings BY DOUG PETERSON 1

7 Poster subject 8 Chicago star 9 Field worker? 10 “Not Afraid” rapper 11 “Heavens to Betsy!” 12 Bloodthirsty deity 13 Storage unit 18 Open, in a way 22 Hardly spotted 25 Get something

down

27 Fella 28 It’s placed in

a setting

29 “That’ll never work!” 30 Cabinet wood 31 Silent

acknowledgment

32 Happen regularly 33 Short hairstyle 36 Ability tested by

Zener cards

Crossword Answers on page 84

Across

1 Sci-fi crime boss 6 Job in a club 9 Post-op program 14 Constellation

near Taurus

15 High-flown verse 16 Peach State campus 17 Author Stephen’s

writing coach?

19 Sole selection 20 Periphery 21 Penguin or Duck 23 NASDAQ

alternative

24 Cryptozoology

subject 26 Provide an alibi for, perhaps 28 Bit of gossip heard in Montego Bay? 33 Bawl out 34 Singer of the children’s album Camp Lisa

35 Crouching Tiger,

Hidden Dragon director 37 A Prayer for ___ Meany 38 Explain further 39 They’re above abs 40 Queen ___ (nickname for JayZ’s wife) 41 Attic pests 43 Out of commission 45 Person making alterations for crustaceans? 48 Strongly recommend 49 WWW programming code 50 Delany of Hollywood 52 Pamplona parent

55 Knock on the

noodle 59 Words after “You can’t fire me!” 61 Anger that’s just an act? 63 Top 64 Promoted tweets, say 65 Cold pad 66 Smart, in a bad way 67 Proverbial deserter 68 Self-titled 1998 pop album

Down

1 Part of a routine 2 Ideal for Joshua

trees

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5 Carpenter or soldier 6 Like Wuthering

38 Good heart? 39 Little crawlers

sometimes called roly-polies 41 Egg roll additive 42 Gossipy newspaper bit 43 Swim cap material 44 Intention 46 Twisted locks 47 Rocket scientist’s calculation 50 “Vaya con ___” 51 Caribbean shade 53 At some distance 54 Bit of baby talk 56 Site of some Paris runways 57 It precedes one 58 Former McDonald’s head Ray 60 Kind of soldier 62 Bygone auto embellishment

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Sudoku BY GARETH MOORE How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 84–85

Warm-Up 1

Warm-Up 2

Easy 1

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Medium 2

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Hard 2

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Easy 2

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A R I D

B I N G

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A N T U N E T A I T E

G O T H I C

I D O L

A L A D M I C E S T E R G E M A D T F A O A D Y R A

G E R E R A N R O E D L T A H T R E U X S T

R E H A E M O R F I L E N Y S B E T U M O R B L E P E C A I D U I L O R M L B O N F U R O I G L O N S Y N

B Y T E

E S P

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Easy 3

1 7 9 2 3 8 5 6 4

5 3 6 9 1 4 8 2 7

8 2 4 5 6 7 1 9 3

6 9 3 8 5 1 4 7 2

2 8 1 4 7 3 6 5 9

4 5 7 6 9 2 3 1 8

7 4 5 1 8 9 2 3 6

9 1 8 3 2 6 7 4 5

3 6 2 7 4 5 9 8 1

Medium 1

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Hard 2

2 9 1 7 3 5 8 6 4

7 4 3 8 6 9 5 2 1

5 8 6 2 1 4 9 7 3

3 6 8 4 7 2 1 9 5

4 7 5 9 8 1 6 3 2

9 1 2 3 5 6 7 4 8

1 5 9 6 4 3 2 8 7

6 3 7 5 2 8 4 1 9

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The Guide GET IN THIS SCENE

Burbank

PHOTOGRAPHY COURTESY OF STREET FOOD CINEMA

1 At Southwest.com®, book your flight to Burbank. 2 Looking to explore SoCal? Burbank’s conveniently located airport gives you easy access to the greater Los Angeles area. 3 Southwest® is a sponsor of Street Food Cinema, an outdoor event series that hosts film screenings, food trucks, and live music at 15 locations in the area, including Manhattan Beach. IN THIS ISSUE / 88 Travel Tips / 90 Inflight Entertainment / 91 Beverages / 92 Products and Services / 94 Rapid Rewards® / 96 Go International / 98 Route Map

JUNE 2019 SOUTHWEST

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Travel Tips

Fly Like a Pro

SNACK PACK

Check out these reminders to enjoy a stress-free travel experience. SAY CHEESE!

Please be respectful of Employees and Customers when capturing photos or videos onboard.

Secure a position in the A1-A15 boarding group with upgraded boarding. Ask a Customer Service Agent at the gate or ticket counter.*

We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Permitted Pueden usarse dentro del avión

Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos,

excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines®. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

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On a Business Trip? TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect.

With EarlyBird Check-In® (ranging from $15–$25 one-way per person), we check you in 36 hours before your flight so you receive a better boarding position—and earlier access to overhead bin space.

BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.

CHEERS! If you’re a Business Select Customer, your first drink is on us.† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

*Price depends on Customer’s itinerary; subject to availability. **Visit Southwest.com and click on “Special Assistance” at the bottom of the page for more information. †Business Select Customers receive a free premium drink on the day of travel.

Always Permitted Pueden usarse en todo momento dentro del avión

Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos

DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Please notify a Flight Attendant if you use a needle/syringe while onboard so we may provide you with access to a disposal container. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. Por favor, notifícale a un Auxiliar de Vuelo si necesitas usar una jeringa durante el vuelo para que podamos proporcionarte

implantados también son permitidos.

Electronic Watches Relojes electrónicos

Pacemakers Marcapasos

Noise-Canceling Headphones Auriculares que aislan el ruido

Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico

acceso al contenedor de desperdicios. CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar. CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.

Never Permitted Nunca pueden

usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)

Remote-Controlled Toys Juguetes de control remoto

Samsung Galaxy Note 7 Smartphone

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone at our Employees’ discretion. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el

derecho de negar la venta de bebidas alcohólicas a cualquier persona a discreción de nuestros Empleados.

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

Television or AM/FM Radio Receivers Televisión o radios de AM/FM

Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave. JUNE 2019 SOUTHWEST

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Inflight Entertainment

Getting Connected

100% free inflight entertainment has arrived. Make time fly with free movies,1* messaging,2* and music.3*

To view movies and select ondemand TV content, download the Southwest® app from the Google Play store or Apple App Store before your flight. 1

HOW TO CONNECT: SOUTHWESTWIFI.COM

Handheld Devices

Tap the Settings icon, and then put phone on Airplane Mode. Choose the WiFi icon. Turn WiFi On with On/Off button.

Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

2 Messaging service allows access only to iMessage and WhatsApp (must be downloaded before the flight). 3Free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. *Free inflight entertainment available only on WiFi-enabled aircraft. Limited-time offer. Where available.

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous

U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free Southwest app. • Pricing information for purchasing WiFi can be found on the

Inflight Entertainment Portal. • In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony

applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

12th of Never Ale ? Ask for this CRAVING CRAFT BEER

“tropically hoppy” offering from Lagunitas Brewing Company. If you love the citrusy flavor, check out Lagunitas’ three taprooms around the country. Along with serving suds at its original location in Petaluma, California, the brewery, which was founded in 1993, operates spots in Chicago and Seattle. COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix • Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail

• Minute Maid® Orange Juice • Minute Maid® Apple Juice • Minute Maid® Pineapple Orange Juice** • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water

* Regular creamer available ** Beverage available only on flights to/from Hawaii

All alcoholic beverages purchased onboard must be consumed onboard the aircraft.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Summer Shandy ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7) • Kona Longboard Island Lager ($7)*

WINE $6

• Carmenet Cabernet

Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay

LIQUOR $7

Valid Southwest Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards® and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

* Beverage available only on flights to/from Hawaii

We’re happy to recycle the following items for you: empty plastic bottles, empty aluminum cans, and newspapers/magazines.

• • • • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey ® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream Deep Eddy Vodka Deep Eddy Ruby Red Grapefruit Vodka • Sauza® Gold Tequila • Blue Chair Bay Coconut Spiced Rum*

†You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

RECYCLING

RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

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Products and Services

Need a hand? Southwest® can help you when ...

PHOTOGRAPHY BY PETERKIRILLOV/ISTOCK

... you’re flying with a furry friend. Let Fido tag along on your summer vacation with Southwest’s Pet Fare ($95 each way). All carriers must fit under the seat in front of you. Southwest.com/pets

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… you want to treat yourself to a nice meal. Join Rapid Rewards Dining® and earn points by eating at top restaurants. rapidrewards dining.com

PHOTOGRAPHY BY PETER MARIK/ISTOCK (TACOS), ALEKSANDARNAKIC/ISTOCK

… YOU NEED A GOOD NIGHT’S SLEEP. Book a hotel

stay with us and earn up to 10,000 Rapid Rewards® points per night. Southwest hotels.com

... you’re on the hunt for a great gift. Whether you’re celebrating graduation or Father’s Day, Southwest gift cards are the perfect present. Southwest.com/giftcard All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

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Rapid Rewards

You like us— you really like us! Thanks to all our amazing Customers for helping us win four Freddie Awards. In April, the annual Freddie Awards celebrated the best loyalty programs in the travel industry—as voted by you, our Customers. You helped Rapid Rewards® earn Program of the Year for the fourth straight year, and you voted us the Best Loyalty Credit Card, Best Airline Redemption Ability, and, for the seventh straight year, Best Customer Service. Thanks for helping us get here. We couldn’t have done it without you.

ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.

All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 7,500 anniversary points • 4 Upgraded Boardings* per year • $75 Southwest® annual travel credit • 20% back on inflight purchases

Hotels

Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

*When available

Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY CURTIS KIM/STOCKSY UNITED

Earn 50,000 Points

EXCLUSIVE INFLIGHT PORTAL OFFER

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Rapid Rewards Tiers and Companion Pass A-LIST Along with priority boarding, A-List Members receive a 25 percent point-earning bonus, Fly By® priority check-in and security lane access,* a dedicated phone line to answer any questions, and more. Southwest.com/ALstatus A-LIST PREFERRED Want even more perks? As an A-List Preferred Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus. Southwest.com/ALPstatus COMPANION PASS Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges** with you for an entire calendar year. Southwest.com/ companion

*For a complete list of available Fly By locations, visit Southwest.com/flyby. **Does not include taxes and fees from $5.60 one-way. Visit Southwest.com/ rrterms for a complete list of Companion Pass rules.

Rental Cars

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2019 Southwest Airlines Co.

Shop, Dine, and More

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club—plus 3 complimentary bottles. Learn more at laithwaiteswine.com/ southwest.

Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.

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Go International

SUNNY SIDE

Lounge by the pool or on the beach at all-inclusive Hotel Riu Palace Aruba.

Insider’s Aruba Southwest® serves 13 international destinations, SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwestvacations.com/WinAUA and enter for your chance to win round trip air travel for two on Southwest Airlines® to Queen Beatrix International Airport, four-night double accommodations at Hotel Riu Palace Aruba, and airport/hotel transfers in Aruba.* Boarding, Customs, and Immigration 1

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

PHOTOGRAPHY BY ULTIMA_GAINA/ISTOCK; PHOTOGRAPHY COURTESY OF HOTEL RIU PALACE ARUBA

including Aruba.

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PINCHOS GRILL AND BAR Enjoy

fresh-caught seafood and tropical drinks at this waterfront dining spot. The marina location is ideal for taking in views of the Aruban sunset.

ARUBA HI-WINDS The island is a mecca for windsurfing and kiteboarding, with multiple companies offering lessons in both sports. Catch the expert riders at the annual Hi-Winds competition in July.

PHOTOGRAPHY BY ARTN PHOTOGRAPHY (HI-WINDS); PHOTOGRAPHY COURTESY OF PINCHOS GRILL AND BAR

ORANJESTAD Against a backdrop of Dutch colonial architecture, Aruba’s capital and largest city offers endless entertainment options. For prime shopping and dining, head downtown and explore the area on foot or by trolley.

*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of the 50 United States and the District of Columbia (excluding Alaska) age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $2,700. For complete details and Official Rules, visit Southwestvacations.com/WinAUA. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: Apple Leisure Group, doing business as Southwest Vacations, 8517 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on June 30, 2019. International air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com. PACIFIC TIME

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest® destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS

MILWAUKEE RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

LUBBOCK

TUCSON

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

LIHUE (KAUAI) *COMING SOON

LITTLE ROCK

MEMPHIS

MIDLAND/ODESSA

HONOLULU (OAHU) AUSTIN

KAHULUI (MAUI)

HOUSTON (HOBBY)

KONA (ISLAND OF HAWAII)

PENSACOLA NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

SPOKANE

Explore the Spokane River on a stand-up paddleboard from Fun Unlimited, which has locations in downtown Spokane and Post Falls, Idaho.

BELIZE CITY

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ENTER TO WIN

MILWAUKEE

Sheridan House boasts quaint rooms and a cozy cafe within walking distance of Lake Michigan.

A DATING MEMBERSHIP

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ALBANY

ROCHESTER

DETROIT

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

TO ENTER, VISIT SOUTHWESTMAG.COM/SWEEPSTAKES ( ONE ENTRY PER PERSON )

RICHMOND NORFOLK/VIRGINIA BEACH

Looking for someone to use up those vacation days with?

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

ATLANTA

CHARLESTON

JACKSONVILLE

ORLANDO

ORLANDO TAMPA

FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

Desserts like key lime tart dot the menu at Luke’s Kitchen and Bar in nearby Maitland.

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

SAN JOSÉ

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PHOTOGRAPHY COURTESY OF VISIT SPOKANE, VISIT MILWAUKEE, LUKE’S KITCHEN AND BAR

PANAMA CITY BEACH

Like many busy single professionals, you work right up until you go on vacation, and then wish you had someone to vacation with. It’s Just Lunch is made for people like you. Our matchmakers get to know our clients personally, and then we arrange all the details for a fun, low-pressure lunch date or drinks after work. Let us help you create some summer memories! PACKAGE INCLUDES: • Six-month It’s Just Lunch membership, offering guaranteed matches and personalized attention from your matchmaking team NO PURCHASE NECESSARY. Void where prohibited. Open to legal residents of 48 contiguous United States and Wash. D.C. age 28 or older. Employees of Pace Communications, Inc., Southwest Airlines, all sweepstakes sponsors and their immediate families are not eligible. Limit one entry per person. Sweepstakes begins 6/1/2019 and ends 6/30/2019. Approximate retail value of prize: $2,800. For complete details and Official Rules, visit southwestmag.com/ sweepstakes. By submitting this entry, you agree to the Official Rules. Information collected will be used in accordance with Sponsor’s Privacy Policy at paceco.com/privacy-policy/. Sponsor: Pace Communications, 1301 Carolina Street, Greensboro, NC 27401

5/6/19 2:17 PM

One Question

Jake Shimabukuro,

what makes the ukulele special?

Jake is on tour for his new album, The Greatest Day. Looking to buy a ukulele? Jake sells his own design, available at shimaukulele.com.

PHOTOGRAPHY BY KENNY KIM

What I love about the ukulele is that it’s not intimidating—it’s a very friendly instrument. There are only four strings and they’re made of nylon, so they’re soft on your hands and fingertips. Sometimes I get asked if I’m offended when people don’t take the ukulele seriously, and I say, “No, that’s how every instrument should be looked upon.” You shouldn’t be afraid to pick up an instrument. Music is how we express who we are and how we relate to each other.

100 southwest june 2019

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ALL NEW

r e m m u S VORS!

FL A

*Riboli Family Wines calculation based in part on data reported by Nielsen through its Scantrack Service for the Total Wine category for the 52-week period ending 03/23/19, for the Total US market BA_SIZE(C) : 750ML and xAOC channel. Copyright ÂŠ 2019, The Nielsen Company.

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Must be 21 to drink. Stellabrate Responsibly.

4/18/19 2:52 PM

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