March 2018

SOUTHWEST THE MAGAZINE

the arcade classic is lighting up faces once again

Long Live Pinball MARCH 2018

MARCH 2018

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2/12/18 10:29 AM

E X P E R I EN CE I T ALL!

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Las Vegas • Lake Charles Atlantic City • Biloxi • Laughlin

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DAT I N G C O N N E C T I O N S

 IT'S JUST LUNCH CLIENTS

RICK SWANSON Technology Partner EDUC: MS, VA Tech INTERESTS: Cooking, travel, tech

KRISTINA KERN Founder, Stella*s PopKern EDUC: BBA, UKY INTERESTS: Travel, skiing, food

DATING. UNPLUGGED!

CLICK, TAP, SWIPE, REPEAT. IT’S ALL SO… IMPERSONAL. ONLINE DATING WAS SUPPOSED TO MAKE FINDING SOMEONE EASIER, SO WHY DOES IT FEEL LIKE SUCH A CHORE? With a career that took up a lot of

Today, Rick credits It’s Just Lunch

research and found it to be the right

his time and energy, online dat-

with introducing him to the love of

“match” for me.

ing had begun to feel like Rick

his life, Kristina.

Swanson’s second job. He spent hours filtering through online dating profiles and arranged multiple dates on his own—but time after time, the spark just wasn’t there.

There had to be a better way.

That’s when Rick saw an ad for It’s Just Lunch (IJL) in an airline magazine and decided to give matchmaking a try.

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Life before It’s Just Lunch?

What was working with a matchmaker like?

Kristina: My dating life was to-

Rick: The interview process was

tally scattered and unfulfilling. I had just started Stella*s PopKern and, as a single mother, I just found the whole online dating thing completely

unmanageable

and

daunting. I wanted someone who knew me to “fix me up” and when a friend suggested IJL, I did some

really valuable. Sandra, my matchmaker, was genuinely interested in learning about me. She really wanted to understand what I was looking for in a woman, what I found attractive, what I found interesting, what intrigued me. We talked about my work, my outside interests, etc.

11/6/17 2:12 PM

Promotion

When someone is leading you through the process, it makes you think. Sandra got me to reflect honestly on what I was looking for.

Best part of the IJL experience?

K: It was super easy because IJL arranged the dates. All I had to do was get ready and meet at the restaurant.

And unlike online dating, I felt that my dates were interested in meeting quality people, not one-night stands.

Your matchmaker calls you up with a match and then gives you the details of the date. All you have to do is show up and have fun!

How has your life changed since? to be is back again. Having somebody to share life with, who is even more passionate than you are is special. I’m a radically happier person than I was.

quently impersonal world. Having a real person on your side, helping to find

on creating high quality matches in low pressure situations. In 26 years, dates.

Make

meeting

20%

15%

MORE THAN ONE HOUR

30 MIN OR LESS

ONE HOUR

someone

800-858-6526 or itsjustlunch.com.

After swapping phone numbers with someone you are attracted

we get to know you and your relationship goals.

to, do you text or call? Percent of singles who text by age:

57%

67%

2. Your match is hand-selected and

at ease with anyone else.

your date arranged. We’ll even make the restaurant reservations.

AGE 45-54

AGE 35-44

43%

AGE 55-64

80%

AGE 25-34

30%

AGE 65-74

3. Meet your date face to face over lunch or drinks after work.

4. Call us with feedback after your

I mean, who else could take some-

date.

thing as commonplace as popcorn and

5. Put your membership on hold if

IT'S JUST LUNCH MATCHMAKERS

14%

special a priority. Get in touch at

just be who I am, and I’ve never felt so



19%

15%

they’ve set up millions of first

that I am confident! I can

refreshing.

5 MIN OR LESS

16%

DON'T KNOW

The success of It’s Just Lunch is built

own skin. He loves the fact

turn it into a food group? It’s totally

IMMEDIATELY

the right partner is a huge plus.

1. Through a series of conversations,

things she enjoys, the passion she has…

“first date” again?

fast paced, always connected, and fre-

K: He’s comfortable in his

smart. The way she ‘geeks out’ on the

decide if you want to see a

R: Dating is a real challenge in our

IJL SIGNATURE MATCHMAKING PROCESS:

ity; she’s self-confident and brilliantly

How long does it take you to

Advice for singles considering IJL?

What makes you two a great match?

R: She’s got this gigantic personal-

DATING TRENDS

R: It’s like a piece of me that had ceased

sparks flew! (No sparks? No problem.

We’ll get to work on your next match.)

You receive a text from guy / girl you just had a good first date with. Thoughts?

79% LOVE IT MELISSA BROWN

SARA DARLING

JULIE LOPEZ

"Dating shouldn’t feel

“ The best way to get to

“Dating is such an

like a job. Finding a

know someone is face to

important part of your

match takes a lot of

face. You can only feel

life and shouldn’t be left

work – but let it be my

“chemistry” if you are

to chance. You’ve got to

job. Then you can go

next to someone looking

be proactive and market

have the fun."

into their eyes.”

yourself.”

20% TOO SOON

1% CREEPY

IT’S JUST LUNC IT’S JUST LUNCH 800.858.6526 ItsJustLunch.com Source: IJL Singles Survey

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March 2018

At Chuck Webster’s house in Massachusetts, 22 pinball machines have found a home.

52 Staying Alive

The resurgence of pinball has allowed one lapsed fan to return to the classic arcade games of his youth—and the sense of euphoria they once inspired.

4 Southwest March 2018

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66 Out of the Cold

How an annual cross-country skiing trip through the wilds of Maine has forged a special bond between a mother and son.

PHOTOGRAPHY BY MARY BETH KOETH

2/8/18 12:03 PM

THAT VACATION

WON’T PAY FOR ITSELF. Switch to GEICO and save money for the things you love.

Maybe it’s finding the perfect restaurant in the travel guide for that local flavor. Or landing in a new city you’ve never been to. Travel is what you love – and it doesn’t come cheap. So switch to GEICO, because you could save 15% or more on car insurance. And that would help make the things you love that much easier to get.

Auto • Home • Rent • Cycle • Boat geico.com | 1-800-947-AUTO (2886) | local office Some discounts, coverages, payment plans and features are not available in all states, in all GEICO companies, or in all situations. Boat and PWC coverages are underwritten by GEICO Marine Insurance Company.

Homeowners, renters and condo coverages are written through non-affiliated insurance companies and are secured through the GEICO Insurance Agency, Inc. Motorcycle and ATV coverages are underwritten by GEICO Indemnity Company. GEICO is a registered service mark of Government Employees Insurance Company, Washington, D.C. 20076; a Berkshire Hathaway Inc. subsidiary. © 2018 GEICO

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36

40

46

50 Play

Work

12 Gary’s Greeting 14 Saludos de Gary 18 Our Star 20 The A-List 22 Spotlight 24 Community Outreach 26 You Made Our Day 32 From the Editor

35 Add unusual in gredients to your bread pudding, sip a spicy cocktail, and get

active in Denver.

43 Cut out office jargon, let your phone down easy, and send your kids on exciting new adventures.

33 Feedback 74 Fun! 81 Advertiser Directory 83 The Southwest Guide 96 One Question

SOUTHWEST THE MAGAZINE

In Every Issue

R

the arcade classic is lighting up faces once again

Long Live Pinball

sapien

by MARCH 2018

MARCH 2018

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our cover / Photography by Mary Beth Koeth

PHOTOGRAPHY BY NICK CABRERA (DRINK), PHOTOGRAPHY COURTESY OF KIDPASS (KIDS), ILLUSTRATION BY PAUL BLOW

CONTENTS March 2018

2/9/18 11:31 AM

6 Southwest March 2018

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2/9/18 11:56 AM

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March 2018 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda executive editor Mark Shimabukuro editors Tommie Ethington Bradford Pearson associate editor Melissa Flandreau designers Desiree Espada Kim Thwaits junior designer Natalie Perez editorial assistant Kiley Faulkner art intern Daniel Alvarez contributors Steve Almond, Marc Aspinall, Paul Blow, Nick Cabrera, Mary Beth Koeth, Mary Pols web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com.

SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Greg Onder director of marketing Emily Wright media analyst Courtney Baker

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PACK YOUR DAY WITH SOMETHING

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ADVERTISING publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com vice president of sales Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Jamie Mostofian, 336.383.5456, jamie.mostofian@paceco.com art director Kevin Smithey, kevinsmitheydesigns@gmail.com

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WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, SOUTHEAST, MID-ATLANTIC senior account manager Traci Pelter, 281.778.6536, traci.pelter@paceco.com MIDWEST, NEW ENGLAND Fox Associates, 800.440.0231 x116, adinfo.swt@foxrep.com NEW YORK, NEW JERSEY Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com CARIBBEAN, MEXICO, CENTRAL AMERICA Affluentials David Antoniak, 727.466.0433 David@Affluentmedia.com PACE COMMUNICATIONSÂŽ

Simple snacks, with simple ingredients, to simplify life.

Š 2018 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded. Publisher reserves the right to accept or reject all advertising material.

printer Quad/Graphics

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Stories worth passing down.

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11/29/17 4:36 PM 1/23/18 9:17 AM

Gary’s Greeting

Investing in our Future One of my favorite quotes from Southwest’s Founder (and my mentor) Herb Kelleher is, “If you rest on your laurels, you’ll get a thorn in your [you know what]!” I’ve always taken that advice to heart, especially given how successful Southwest has been throughout our 46-year history. Future success is never guaranteed, which is why it’s important that we continue to invest in our business and prepare for the future.

Southwest is coming off the most transformative period in our history over the past 10 years. In that relatively short time, we have replaced our frequent flyer program; acquired and integrated AirTran Airways; launched international

service; introduced two new Boeing 737 aircraft into our fleet (the -800 and the MAX 8); retired our older, Classic -300 fleet; and replaced our reservation system. And those are just the highlights.

Today, Southwest is as strong, healthy, and poised for the next five decades as any point in our history. But you won’t find us resting on our laurels! Looking ahead, we have a multiyear plan to invest in airports, equipment, facilities, and technologies. These investments are critical to enable new and better capabilities, and they will lay the foundation for the Southwest of future generations.

We have major airport projects underway in Los Angeles, Denver, Kansas City,

Chicago (Midway), and New Orleans— among others. We are using wayfinding innovations to help Customers navigate their way from the curb to their flight.

We have massive efforts underway to improve the Customer Experience and enhance our digital capabilities. Along the same lines, we are making significant investments in our internal technology tools to make life easier on our Employees and better equip them to serve our Customers.

And, perhaps most exciting of all, we are equipping our airplanes to be ETOPS (Extended-range Twin-engine Operational Performance Standards) certified, which is required for extended overwater flying that will allow us to serve one of our next destinations: Hawaii! Tickets for those flights will be available for purchase later this year.

While we prepare for the future, you have our commitment that we will always focus on the basics—the Safety and Reliability of our operation and the Hospitality of our People—all the while staying true to our low-fare brand of Transfarency, with nothing to hide. I hope it’s reassuring to know that some things will never change.

PHOTOGRAPHY BY STEPHEN KELLER

Gary Kelly Chairman and CEO Southwest Airlines

12 SOUTHWEST MARCH 2018

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2/7/18 3:45 PM

We started UNTUCKit because we had trouble finding shirts that looked good untucked. It’s a deceptively difficult look to get right. Shirts just aren’t designed that way. So we decided to make a better shirt for the untucked man. A casual shirt fit for comfort, not convention, and designed to fall at the perfect length.

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1/31/18 3:05 PM

Saludos de Gary

Invertir en nuestro Futuro Una de mis citas favoritas de mi mentor y Fundador de Southwest, Herb Kelleher, es: “¡El que se duerme en sus laureles, amanece con una espina clavada en su [ya saben qué]!”. Siempre he tomado ese consejo muy en serio, especialmente teniendo en cuenta el éxito que ha tenido Southwest durante nuestros 46 años de historia. El éxito futuro nunca está garantizado, por lo que es importante que continuemos invirtiendo en nuestro negocio y preparándonos para el futuro.

Hoy en día, Southwest se encuentra tan fuerte, saludable y preparada para las próximas cinco décadas como en cualquier punto de nuestra historia. ¡Pero no estamos descansando en

nuestros laureles! De cara al futuro, tenemos un plan multianual para invertir en aeropuertos, equipos, instalaciones y tecnologías. Estas inversiones son fundamentales para habilitar nuevas y mejores capacidades, y sentarán las bases de Southwest para las generaciones futuras.

Tenemos en marcha varios proyectos importantes en los aeropuertos de Los Ángeles, Denver, Kansas City, Chicago (Midway) y Nueva Orleans, entre otros.

Estamos utilizando innovaciones de señalización para ayudar a los Clientes a realizar su viaje desde que pisan la acera hasta que abordan su vuelo. Estamos realizando grandes esfuerzos para

mejorar la Experiencia del Cliente, así como nuestras capacidades digitales.

En la misma línea, estamos realizando importantes inversiones en nuestras herramientas tecnológicas internas para facilitar la vida de nuestros Empleados y equiparlos mejor para servir a nuestros Clientes.

Y, quizás lo más emocionante de todo, estamos equipando nuestros aviones para certificarlos ante las normas de rendimiento operativo de bimotores en vuelos largos (ETOPS por sus siglas en inglés), lo cual es requerido para vuelos de mayor duración que cruzan cuerpos de agua, lo que nos permitirá servir a uno de nuestros próximos destinos: ¡Hawái! Los boletos estarán disponibles más adelante en este año.

Mientras nos preparamos para el futuro, nuestros Clientes tienen nuestro compromiso de que siempre nos enfocaremos en lo esencial: la Seguridad y Confiabilidad de nuestra operación, y la Hospitalidad de nuestra Gente, todo mientras permanecemos fieles a Transfarency, nuestra marca de tarifas bajas sin nada que esconder. Espero que saber que algunas cosas nunca cambiarán le brinde tranquilidad.

PHOTOGRAPHY BY STEPHEN KELLER

Gary Kelly Presidente de la Junta Directiva y Director Ejecutivo Southwest Airlines

14 SOUTHWEST MARCH 2018

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2/7/18 3:45 PM

ELEVATING THE STANDARD Introducing the VARIDESK® ProDesk™ 60 Electric standing desk. We designed it to do something no other electric standing desk can do – assemble in less than 5 minutes while being incredibly stable at any height. With the touch of a button, you can add more movement to your day and help improve your health and productivity.* Try it in your office for 30 days and if you don’t love it, we’ll pick it up for free.

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A short drive east of Atlanta is America’s premier lake and golf resort community, Reynolds Lake Oconee. And with our new Sandy Creek Sporting Grounds, we’ve added one of the foremost resort shooting facilities in the world. Here we make finding your dream home easy, so you can relax and enjoy our year-round vacation lifestyle. Homesites from $100k to $2.5m. Residences from $400k to $5m+.

6 GOLF COURSES

OVER

90

MILES OF SHORELINE

THE RITZ-CARLTON®

10 DINING VENUES

*Excludes holidays and subject to availability. Real estate and other amenities are owned by Oconee Land Development Company LLC and/or other subsidiaries and affiliates of MetLife, Inc. (collectively, “OLDC” or “Sponsor”) and by unrelated third parties. Reynolds Plantation Properties, LLC (“RPP”) is the exclusive listing agent for OLDC-owned propertie

to buy OLDC-owned real estate in Reynolds Lake Oconee by residents of HI, ID, OR, or any other jurisdiction where prohibited by law. As to such states, any offer to sell or solicitation of offers to buy applies only to Resale Properties. Access and rights to recreational amenities may be subject to fees, membership dues, or other limitations. Information provide

the Property Report required by Federal law and read it before signing anything. No Federal agency has judged the merits or value, if any, of this property. Void where prohibited by law. WARNING: THE CALIFORNIA DEPARTMENT OF REAL ESTATE HAS NOT INSPECTED, EXA registered with the Massachusetts Board of Registration of Real Estate Brokers and Salesmen at 1000 Washington Street, Suite 710, Boston, Massachusetts 02118-6100 and the Bureau of Consumer Financial Protection at 1700 G Street NW, Washington, D.C. 205

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1/25/18 1:46 PM

S

YO U R P ER F E C T L A K E & G O LF H O M E AWA I T S.

On Georgia’s Inland Coast.

833 267 1816

ReynoldsLakeOconee.com/Southwest

Our LIFESTYLE VISIT provides up to three nights at The Ritz-Carlton® or in a Cottage or Condominium, two rounds of golf, two-hour boat rental, breakfast each day, $75 club credit for a two-night stay and a private preview of real estate opportunities. Priced at just $269* per night for two people.

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e exclusive listing agent for OLDC-owned properties in Reynolds Lake Oconee. RPP also represents buyers and sellers of properties in Reynolds Lake Oconee which OLDC does not own (“Resale Properties”). OLDC is not involved in the marketing or sale of Resale Properties. This is not intended to be an offer to sell nor a solicitation of offers p dues, or other limitations. Information provided is believed accurate as of the date printed but may be subject to change from time to time. The Ritz-Carlton Reynolds, Lake Oconee is a private commercial enterprise and use of the facilities is subject to the applicable fees and policies of the operator. For OLDC properties, obtain

AL ESTATE HAS NOT INSPECTED, EXAMINED, OR DISQUALIFIED THIS OFFERING. An offering statement has been filed with the Iowa Real Estate Commission and a copy of such statement is available from OLDC upon request. OLDC properties have been G Street NW, Washington, D.C. 20552. Certain OLDC properties are registered with the Department of Law of the State of New York. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM SPONSOR. FILE NO. H14-0001.

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1/25/18 1:47 PM

Our Star

“I’m proud to wear a Southwest uniform. You know you’re a part of something big.”

—LT. COL . JAMIE HUNT, FIRST OFFICER

When Lt. Col. Jamie Hunt transitioned to the Air Force Reserve from active duty, he could only imagine one place to continue his career: Southwest Airlines. After years onboard as a happy Customer, he was able to join the Family in 2014. Living with a Servant’s Heart is an integral part of who Jamie is as a person, Employee, and veteran. Whether he’s ensuring the safest flight possible for our Customers, teaching as a reservist instructor, or volunteering with the Arizona Rangers and Tucson Police Department, Jamie is committed to serving his community.

Southwest is proud to recognize him for his dedication to giving back and embodiment of the Southwest Spirit.

—Erin Boren, Communications & Outreach

BE PREPARED “No matter how automated flying becomes, Southwest Pilots still do a tremendous amount of hand-flying to maintain our skill set.”

MUSEUM MUSTS “I’m originally from Boston, but we have been in Tucson on and off with the military. I always recommend the Pima Air & Space Museum and the Titan Missile Museum.”

To thank Jamie for his work and dedication, Penn & Teller is proud to give him two tickets to see the show in Las Vegas. Congratulations, Jamie!

PHOTOGRAPHY BY STEVEN MECKLER

THINK SMALL “The littlest things we do can have a big impact. Small gestures make a huge difference to someone having a difficult time.”

18 SOUTHWEST MARCH 2018

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The A-List

“Every person has his or her own unique story, and I love that about travel.”

—ROBERTO TREVIÑO, PRESIDENT OF WASTE OPERATIONS, SOUTHERN ENTERPRISES For some, a Southwest Boeing 737 is the means to get to a destination. For A-Lister Roberto Treviño, the destination is the aircraft itself. There are few places he loves more than the sky, and decades ago, Roberto promised himself he’d fly to every operating Southwest city. Thirty years later, he fulfilled his dream. In six months, Roberto visited Southwest’s 100 destinations using Rapid Rewards points. In the air, he enjoyed getting to know Southwest Employees and fellow travelers. You can find Roberto’s story and photos on Southwest Community, and you might just see his friendly face onboard your next flight.

Congratulations, Roberto! —Claire Daniel, Marketing A LESSON A DAY “My passion is education. Every day, I want to be able to say I know something that I didn’t know the day before.”

BON APPÉTIT “Always research the city you’re visiting.

Find out what food makes that city famous, and make sure to try it!”

WHY SOUTHWEST “I love everything about Southwest and everything the Company stands for. Southwest hires People with honor, integrity, and a willingness to work together.”

Roberto’s travels earn him A-List status through

25

one-way qualifying flights or

tier qualifying points.

TRAVEL LOG

Read more about Roberto’s trips at Southwestair community.com.

PHOTOGRAPHY BY JOSH HUSKIN

35,000

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Spotlight

DIVE DEEP

Dedicated to Mexico

Southwest Airlines spreads low fares beyond our borders.

Southwest began international flights to Mexico in 2014. Since then, we’ve added to our schedule in order to offer Customers convenient and affordable flights with the best Customer Service— extending our commitment to Transfarency® beyond the U.S. When we started service, we offered seven flights a day to three cities in Mexico—Cancun, Cabo San Lucas/Los Cabos, and Mexico City. We added one flight a day to a fourth city, Puerto Vallarta, in 2015. This summer, we’ll operate nearly 50 flights a day on Saturdays between the U.S. and Mexico, with half of those to and from Cancun. As we continue to grow, we’re adding to our domestic route map to offer Customers more options for both nonstop

and connecting flights to Mexico. This month, we’ll add two cities in California as international gateway cities when we begin Cabo San Lucas/Los Cabos service on Saturdays from both San Jose and Sacramento. Puerto Vallarta service on Saturdays and Sundays from San Diego will join the current daily Cabo service.

By June, the additions of New Orleans, Columbus, Indianapolis, Raleigh-Durham, and Pittsburgh will bring us to a total of 21 gateway cities in the U.S. that offer service to or from Mexico.

In addition to offering flights to Mexico, we also serve Aruba, the Bahamas, Belize, the Cayman Islands, Costa Rica, Cuba, the Dominican Republic, Jamaica, and Turks and Caicos Islands.

Visit Southwest.com/international for a list of Southwest destinations. Need more inspiration? Tune in to the Mexico destination video on Southwest The Channel via the free inflight entertainment portal. Pack your bags—remember bags fly free®*—and we’ll see you soon!

—Colin Stenstrom, Network Planning * First and second checked bags.

Weight and size limits apply.

PHOTOGRAPHY BY EXTREME-PHOTOGRAPHER/ISTOCK

Southwest serves four destinations in Mexico, including Cancun, where you can explore cenotes.

22 SOUTHWEST MARCH 2018

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Community Outreach

For Love of Country

Southwest Airlines supports military members.

At Southwest Airlines, we’re proud of the military men and women, both past and present, who have bravely served around the globe. Values that are instilled in the military reflect the same values that matter to our Employees. We are honored to work alongside the more than 7,600 veterans in our ranks.

Our military men and women bring a unique skill set to Southwest that translates across our workgroups—leadership skills, discipline, reliability, teamwork, and the ability to work in tough situations.

Those who have served or are serving in the armed forces know it takes resilience, putting service before self, and being a team player to create a cohesive unit. We empower our Employees to embody a Warrior Spirit, Servant’s Heart, and FunLUVing Attitude every day—all attributes those with military experience are accustomed to exhibiting.

Military members’ loved ones are a part of the Southwest Family, too. Through our national part-

nerships and Tickets for Time program, Southwest supports military-focused organizations, including Honor Flight Network, Team Rubicon, Iraq and Afghanistan Veterans of America, The Mission Continues, Folds of Honor, and the Warrior Initiative at Center for BrainHealth® at The University of Texas at Dallas. These organizations represent a variety of services offered to different branches of the military, veterans, and their families. Partnering with military-focused nonprofits has enabled Southwest to further express our appreciation and admiration for those who have served.

The Southwest way is a lifestyle, and like the military, we look for those who exemplify the Golden Rule and pursue excellence in all they do. For more information on how to join the Southwest Family, visit Southwest.com/careers.

—Murphy Simpson, Communications & Outreach PICTURE PERFECT

PHOTOGRAPHY BY ASHLEE SMITH

Southwest is proud of the 7,600-plus veterans who are members of our Family.

24 SOUTHWEST MARCH 2018

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You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness?

Let us know at Southwest.com/ contact-us.

as a faithful San Francisco 49ers fan. Despite living in Southern California since the mid1980s, I remain loyal to my team. In fact, I bought season tickets when they opened their new stadium in 2014 and make a point of going to virtually all of the home games.

As I boarded a recent return flight home, I remembered leaving my favorite 49ers sweatshirt in the TSA area. I spoke to flight attendant Bruce Parsons to simply find out

AN UNEXPECTED VISIT

I was scheduled to fly from New Orleans back home to Milwaukee, but I knew before arriving to the airport that my flight was delayed and I would not make my connecting flight home. I went directly to the ticket counter to find out what my options were. There, I had the pleasure

ILLUSTRATION BY LEVI HASTINGS

Dear Southwest, Last year, I celebrated my 60th anniversary

who to call at the airport when I returned home. He provided some feedback and then said, “I can’t make any promises, but let me see what I can do.” Once I got into my seat, I closed my eyes and began to nod off. All of a sudden, I got a gentle tap on my shoulder. I opened my eyes and all I could see was the 49ers logo on my sweatshirt. As I looked up, I saw Bruce and flight attendant Maria Hank with smiles on their faces. Their efforts, along with those of flight attendant Natalie Mrozek, were worthy of a touchdown celebration dance. Later, I asked Bruce how the crew was able to get to the TSA area so quickly. Bruce said, “The Captain rushed down to get it for you.”

I had the pleasure of thanking Captain Philip Heidmous for his customer service. He simply smiled and said, “It genuinely was my pleasure to assist you.” You truly are the perennial customer satisfaction Super Bowl champions in the industry. —Joseph Anibale

26 SOUTHWEST MARCH 2018

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of being served by customer service agent Rachel Pilley. She checked my reservation, confirmed the delay, and began checking to see what options were available. Once she realized that I was not getting back to Milwaukee that night, she politely said, “Where would you like to spend the night?” I appreciated her humor. She began to read me options, all of which meant I would fly there, spend the night, and then fly to Milwaukee the next day.

I then responded with a question of my own: “Can I spend the night in Orlando?” She then worked with me to get an afternoon flight from Orlando to Milwaukee. My daughter lives in Orlando, I only see her a few times a year. Rachel booked my flight to Orlando separate from the flight from Orlando to Milwaukee, so I could get my bags when I arrived in MCO, rather than having them transferred for the “connecting” flight the following day.

My daughter got off work in time to get me at the airport, I spent the night with her, and we had the next morning together. It was a wonderful,

unexpected 14 hours with my daughter, and I have Rachel to thank for it.

She is just one of the reasons I and my family remain loyal Southwest customers. —Jan McIntosh FAMILY FIRST

I have never experienced compassion in customer service at the level that I experienced it from Southwest Airlines. I got to the airport in Las Vegas and realized that I had to choose an alternate flight. This would have been fine on any other day; however, I had just found out that my wife, pregnant with twins, was having complications and was being rushed to the ER in Nashville. I started to cry at the kiosk.

Customer service agent Jonoa Savou approached me and asked what was wrong. When I told her, she immediately took me to the desk and moved things around to get me on an earlier flight with no extra charge.

This helped me get home five hours sooner to be with my wife. Again, I’m so thankful I chose Southwest.

—Carly Nichols

THE BEST FLIGHT

For the last year, I have traveled every four weeks or so to oversee the care of my dad, who has dementia.

I was able to get him in a facility near my home, which meant the task of getting him from Illinois to New York and having him feel safe. My dad is a retired aircraft mechanic and pilot, and in his world, he still works inspecting and overhauling aircraft engines. We had an early flight from Indianapolis to Baltimore, and then on to Long Island MacArthur Airport.

While at the gate in Indianapolis, I asked the gate crew if we could board early so my dad could visit with the pilots. They were more than happy to meet this request. My dad really enjoyed his conversation with them and looking at the avionics in the cockpit. As we were on approach into Islip, he looked out the window, held my hand, and smiled. Thank you, Southwest, Captain Travis Gish, and Captain Nathan Walker, for giving my dad the best flight home.

—Susan Edwards

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from the editor

“

What we lacked in experience, we made up for with an entrepreneurial spirit to fulfill a growing need in our community.

”

With highlighters and post-it notes in hand, Meagan read the 222-page Texas state child care standards… four times.

The Van Dyck’s chose to build their community in a “small, big town” near Texas A&M University at the Kiddie Academy of College Station.

Meagan and Brian were aware of the challenges of venturing into an unknown-for-them industry, but knew they would succeed with the support of Kiddie Academy, their experienced and knowledgeable franchisor. Brian says parents often tell them, “this is where y’all belong.”

Franchisees Meagan and Brian Van Dyck with their family

Learn about Kiddie Academy at www.FranchiseKA.com or by calling 410-777-5352 32 Southwest MarCH 2018

F1_edletter_NP.indd 32

Dear Reader,

This issue has stories on two of my favorite things: pinball, and an underappreciated sport. The one takes balance, coordination, and heavy breathing. The other is cross-country skiing.

“Nordic skiing,” aficionados (“Nordies”) call it. While most people look forward to winter’s banishment this time of year, Nordies treat the season as their own frigid Eden. “There’s no bad weather, only bad clothing,” they like to say. And, redundantly: “Attitude is everything.”

Many years ago, I skied with members of the Geriatric Adventure Society, a mature group that went on annual backcountry ski adventures along the Canadian border. Three of us decided to ski some 30 miles into camp, following the course of a brook. We set out in the middle of the January thaw, when the temps rise well above freezing and the snow turns soft and slow.

We slogged for hours well after dark, pulling sleds loaded with supplies, when it began to rain.

The guy in the lead came to a stop,

staring at the brook. “Either that water is flowing in the wrong direction,” he said, “or we’re going the wrong way.” We turned around, resigned to keep skiing through the night.

“Well,” I found myself saying, “at least I’m not working.” I was unhappy in my job and lacked the courage to quit.

Suddenly, it occurred to me that all I had to do to keep my spirits up was to think about work, and how I wasn’t doing it. I vowed right then to spend the rest of my life not working.

Oh, I do stuff to earn checks.

Sometimes I feel like I’m slogging in the dark, but I’m still having fun. When the fun stops, I take it as a sign to turn around.

And so I became a Nordie.

Attitude is everything.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

PHOTOGRAPHY BY TOMML/ISTOCK

Meagan worked in human resources.

Brian worked as an oil and gas drilling consultant overseeing drilling locations in Texas. Between the two of them, neither of the Van Dycks had a résumé of expertise in the field of educational child care. Nor did they have entrepreneurial experience running an independently owned and operated business. But what they lacked in experience, they made up for with a zealous spirit and in doing all their homework to fulfill a growing need in their community.

2/5/18 8:34 AM

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feedback

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us.

letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

SEEN ON SOCIAL

PHOTOGRPAHY BY DESIREE ESPADA (MAGAZINE)

Dear Editor,

I was on a Southwest flight going back to college when I looked through the magazine and stumbled upon Michael Graff’s article on Conner Youngblood [“Picture This in a Song,” January 2018]. I really enjoyed reading it, especially the part when Conner was categorizing the birds he saw on a lake. It made me smile. Thank you again for taking time to explore this man’s story.

Alexei Billings

REDLANDS, CALIFORNIA

/ Conner’s adventures and his song, “Bear River Migratory Bird Refuge,” made us smile, too. Thanks for reading, Alexei.

Saw @Conner_ YngBlood at a @sofarsounds show in Dallas back in 2015. Catching up on his recent adventures in nature & music on my @SouthwestAir flight—full-circle moment.

(PS: His new song from the trip is Bear River Migratory Bird Refuge) Great story, @michaelngraff

@ericazazo The new Conner Youngblood track is just … one of the most beautiful indie/acoustic tracks we’ve found in a while .

Stereofox I really enjoyed the January cover article. It felt both big and intimate.

Like a short flight at sunset.

@Monica Baumann march 2018 southwest 33

F1_feedback_DE.indd 33

2/6/18 10:04 AM

GOING OUR WAY? GREAT FOOD, HOT GAMING, LUXURY SPAS AND NON-STOP ENTERTAINMENT AWAITS

10 CONVE N IE NT L AS VEGAS LOCATION S PA L M S • B O U L D E R S TAT I O N • G R E E N VA L L E Y R A N C H R E S O R T • PA L A C E S TAT I O N R E D R O C K R E S O R T • S U N S E T S TAT I O N • T E X A S S TAT I O N • S A N TA F E S TAT I O N F I E S TA R A N C H O • F I E S TA H E N D E R S O N • B O O K T O D AY AT S C LV. C O M MUST BE 21 OR OLDER TO GAMBLE. PLAY WITHIN YOUR LIMITS. IF YOU THINK YOU HAVE A GAMBLING PROBLEM, CALL 1-800-GAMBLER FOR HELP. © 2018 STATION CASINOS, LAS VEGAS, NV.

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PLAY Number

We spend

32.1

hours a week listening to music.

PHOTOGRAPHY BY IZUSEK/ISTOCK

If that strikes a chord, you’re not alone. According to Nielsen’s 2017 Music 360 study, we dedicate a lot of time to tunes, and that consumption hit a high note last year: Our seven-day listening totals are up from 26.6 hours in 2016 and 23.5 hours in 2015. That rise in rhythm is tied closely to technology, with streaming services gaining traction and more devices than ever allowing us to press play on our favorite songs. In fact, in a normal week, we use an average of 3.4 gadgets to listen to music. Smartphones are our go-to option, laptops play second fiddle, and TVs round out the top three. In other words, we’re all ears.

JAM SESSIONS The report also found that 32 percent of us share our playlists with others, up from 24 percent in 2016.

march 2018 southwest 35

F1_number_NP.indd 35

1/31/18 9:31 AM

PLAY Drink MAKE IT ↙ Combine 1½ ounces Dulce Vida pineapple-jalapeno tequila, ½ ounce Ancho Reyes Verde liqueur, ½ ounce lime juice, ¼ ounce orange juice, ¼ ounce lemon juice, ¼ ounce jalapenoinfused agave nectar*, and 8 dashes mole bitters into a shaker tin. Add ice and shake vigorously. Rim an ice-filled glass with sal de gusano.

Pour contents of shaker tin into glass. Garnish with a jalapeno slice. *Take equal parts agave nectar and jalapeno-infused water and stir until combined.

Alter the spice level by varying the length of time the jalapeno water infuses.

ORDE R THIS

Bring the Heat Worm salt. The phrase doesn’t exactly sound appetizing. But sal de gusano?

Now we’re getting somewhere. The traditional Mexican spice blend—made, yes, with dried worms—finds its way onto the edge of your drink at Jalisco Norte in Dallas. The menu’s stuffed with 15-plus agave-spirit cocktails, but hotheads reach for the Bring the Heat margarita. Pineapple-jalapeno tequila, green chile liqueur, jalapeno-infused agave nectar, and a healthy portion of mole bitters are balanced with a blend of citrus fruits and capped with sal de gusano. You may never go back to kosher salt.

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PHOTOGRAPHY BY NICK CABRERA

2/6/18 2:57 PM

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PLAY Eat

BREAK BREAD

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The bread puddings rotate at Tartine Manufactory, including a caramelized banana option and another topped with blueberry compote.

/ DENVER

Colombian flavors shine through in La Chiva’s guava bread pudding, made with fruit sourced from South America.

TRE NDING

Bread Pudding

A few years ago, chef Jeremiah Bacon of The Macintosh in Charleston, South Carolina, was searching for a way to broaden the appeal of bone marrow, the rich, unctuous gold found inside cow bones. At the same time, he was trying to come up with a new brunch item. Out of those two pursuits, the Mac Attack was born. A slab of brioche is soaked in cream, eggs, and rendered bone marrow, and then seared. The bread pudding is capped with pork belly, a poached egg, and hollandaise. To wash it down and cut through the fat, Bacon recommends the restaurant’s pickled bloody mary. (We’d recommend a nap as well.)

/ HOUSTON

At Red Dessert Dive, choose between plain and chocolate renditions, but either way, don’t skip the bourbon caramel sauce.

PHOTOGRAPHY BY ANDREW STEPHEN CEBULKA (THE MACINTOSH) AND MAIGEN SAWYER (RED DESSERT DIVE); PHOTOGRAPHY COURTESY OF DE AZÚCAR BAKERY, TARTINE, AND LA CHIVA

Pair De Azúcar’s amaretto bread pudding with a café con coco: espresso with coconut milk and coconut syrup.

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WORK Number

47%

of us believe that “think outside the box” is the most overused office cliché.

SO TO SPEAK

According to Workfront’s State of Enterprise Work Report, we’re the most annoyed when we hear that four-word phrase in the conference room. (“Bandwidth” and “at a high level” were other top offenders.)

“One of the biggest things that gets in the way of being effective at work is clearly communicating,” says Workfront CEO Alex Shootman. “If I tell you to ‘think outside the box,’ what does that actually mean?” For a fun way to curtail clichés, Shootman suggests “buzzword bingo.”

At your next meeting, craft a card with trite phrases and listen up. If you collect a bingo, politely point out who dropped the most jargon. Circle back and let us know how it goes.

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Eighteen percent of respondents felt that “synergy” was the most egregious buzzword.

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WORK Takeaway

OUT TAKES IN PR ACTICE When I #OptOutside, I go hiking with my wife and daughter.

We spend the day after Thanksgiving in the North Cascades.

REI is celebrating its 80th anniversary in 2018.

NOVEL CONCEPT As an English major, I think a well-written novel has more lessons on leadership than most business books. My favorite is Lonesome Dove by Larry McMurtry.

For REI’s chief creative officer, purposeful action speaks louder than words.

I was relatively new to the job when we shared the idea for #OptOutside in 2015, and that was probably a good thing because I didn’t know enough to understand how risky it was. The power of #OptOutside lies in real action: closing our stores on Black Friday and still paying every employee. We led with our purpose and put employees first, and that made it easy to understand why it was the right choice for REI. It’s about starting a

new tradition and celebrating the people and places we love. Now, #OptOutside has become a platform for people to tell their stories, and I feel a responsibility to keep it pure. At REI, we consider ourselves to be stewards of the outdoors, and we’re comfortable leaning into spaces that are important to us—like public lands and gender equity in the outdoors. We’re a different kind of company because we’re willing to take a different type of action.

PHOTOGRAPHY BY HOLLY ANDERSON

Ben Steele

THOUGHT LEADER John Muir moved presidents, Congress, and the public to reimagine their relationship with the outdoors. Many of America’s most iconic places wouldn’t be here today, if not for the language he used to inspire people to think differently.

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WORK Solution

Catherine’s new book, How to Break Up With Your Phone, is available now.

used most. It’s different for everyone, but research says that Americans, on average, spend four hours a day on their devices.”

Break Up With Your Phone

A better relationship starts with less screen time, says behavior guru Catherine Price.

What’s the first step?

“Breaking up with your phone doesn’t mean throwing it away. Consider your goal and don’t think of it as punitive. It’s not ‘I’m trying to restrict myself’ but instead ‘I’d like to be more productive and could be if I didn’t check my phone during this time.’ Ask yourself: Is this what I want to be paying attention to right now? I 46 Southwest march 2018

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actually recommend setting that phrase as your lock screen, so whenever you reach for your phone, you’re reminded to check in with yourself.”

How do you identify your problem areas?

“Use an app. Moment (iOS) and Offtime (Android) track how much time you’re spending on your phone and which apps are

Does social media play a role in our habits?

“Yes, it’s designed to be addictive. The best way to incentivize repeat behavior is through intermittent rewards. People will keep checking their feed because there might be something good. Try deleting the apps from your phone. Also, the default notification settings are meant to get you to use the app as much as possible. I limit it to notifications from real people whose messages I want to receive immediately; only calls, texts, and calendar alerts make the cut.

I disable notifications for emails because it’s one of the biggest distractions.”

What are other ways to set boundaries?

“Society’s relationship with phones isn’t going to change unless there’s a cultural recognition that it’s an issue. Recognize the context in which you have power to set the boundaries. Leave your phone at your desk when you go to lunch, don’t allow phones at the dinner table, or space out in your Uber instead of checking your phone. It’s rejuvenating to give our brains a break.”

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The American Optometric Association suggests the 20-20-20 rule: taking a 20-second break to view something 20 feet away every 20 minutes. Other tips include adjusting your computer screen’s location (ideally, it should be 20-28 inches from your eyes) and remembering to blink frequently.

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WORK Startup

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Swim lessons, sing-alongs, cooking classes— enjoy instant access to children’s activities.

Here’s how CEO Solomon Liou describes the subscription service: My co-founders and I are friends from college, and when we became parents, our lives radically changed. It was a new, wonderful world to navigate New York as a parent, but it also came with challenges. We all felt like the process for finding great kids activities was both frustrating and time-consuming, so we decided to fix that out of our own need. With KidPass, you sign up online or on our iOS app, and you select one of three membership

plans depending on how many activities you want to do each month. You can search by age, category, and neighborhood, and our activities include everything from soccer to robot-building workshops. When you find the activity you want, you book it and show up. Simple as that. I usually talk about three aspects of KidPass: discovery, variety, and convenience. You get access to thousands of activities and book them with a touch of a button.

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›››

Staying Alive ›› how i got swept up in the great pinball revival

› by ph s te ot v e og a r a lm ph o n yb d ym a

ry b

et

hk oe

th

page 53

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Sometimes at night, after everyone else in my family had gone to sleep, I would lie in bed and pretend I was a pinball machine.

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i

would press the knobs of my hip bones as if they con-

I can still remember the jolt of trolled the flippers and kick my legs as if they were bumpers adrenaline that coursed through and imagine the silver ball careening through spinners and me when I set foot in any of these up ramps and into the drop targets of my favorite machines, establishments—it’s the feeling the layouts of which I had memorized. Inevitably, I played brilI’ve spent the rest of my life liantly enough to light up the cherry-red circle marked “spechasing. cial,” at which point I would fire the ball into the illuminated kick-out hole (otherwise known as my belly button) to win a free game, an event as i recall the pincommemorated by a muffled but distinct crack, the sound of which, even ball-centric nature of my 40 years later, is enough to set my heart aflutter. I thrashed around, playchildhood, it occurs to me ing this imaginary game, until I fell asleep. I would then dream of pinball. that there are some people reading That’s how much pinball meant to me as a 10-year-old kid. this who might not know what pinI spent every quarter that came into my possession on pinball. I ball is, or why someone would berode my bike up to 10 miles to play a new machine. I owned three books come so pathetically obsessed with on pinball technique. And, of course, I loudly condemned The Who’s it. So, before we go any further, a pinball-themed rock opera Tommy to anyone who would listen, argubrief tutorial. ing that no deaf, dumb, and blind boy could master the game using his The pinball machine is the comsense of smell. mon ancestor of all video Growing up in Palo Alto, California, in the pre-Silicon Valley games, a dazzling cabiera, I had a regular rotation of pinball spots. Shakey’s Pizza Parnet of wonders that once For the author lor was home to my all-time favorite game, Cleopatra, with its dominated the arcades (above), lurid Egyptian artwork and rainbow of drop targets. of America. Players score visiting At Fiesta Lanes, where lesser mortals squandered their afpoints by using a pair of Chuck Webster’s ternoons knocking down bowling pins, I played Centigrade 37, rubber flippers to send a basement Captain Fantastic, and the mind-blowing Fireball, which feasteel ball zooming into pinball tured a whirling orange disc that sent the ball skittering hither assorted targets, scatarcade was a and yon. Jacks Open was my game of choice at the 7-Eleven tered across a brightly trip down on San Antonio Avenue, until they replaced that classic with a decorated wooden playmemory snazzy Evel Knievel machine. ing field. lane.

›

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This playing field has a slight downward grade, so that the ball inevitably rolls back to the bottom of the machine and toward the flippers.

When the ball slips between the flippers, into a space called the drain, your turn is over. (At this point, the player in question often curses.)

Skilled players can win free games, or extra balls, by earning enough points or by completing a complex set of tasks.

The machines themselves, especially the vintage models I played as a kid, are gorgeous, with a scoreboard, or back glass, that rises above the playing field like an illuminated mini-billboard.

The games also make a lot of noise, which, to the trained ear, represents a kind of improvised symphony: the percussive pops of the jet bumpers, the jaunty chimes of a spinner, the dulcet dings of bonus points piling up. Even more alluring are Players at the kinetic and tactile aspects of the game, the vibraChuck Webster’s tional thud of a well-struck ball, the thrill of watching Wicked Pissa Pinball Pit that ball sail off your flipper and up a corkscrew ramp, in Wakefield, or into a chute that activates multi-ball mode.

Massachusetts.

(Oh, didn’t I mention multi-ball mode? That’s when Clockwise from top left: you play well enough to release three or more balls onto Nicole Bernier, the playing field at the same time. It’s the pinball equivaSeamus Meader, lent of a flash mob.)

Greg Bond (center), But if I drill down past the visceral experiences of Webster, and pinball, what I truly loved was the feeling of testing my Mitch Curtis. skill and guile against a particular machine, the human quest for mastery that afflicts the competitive and masochistic. To make a particularly tough shot under pressure, to save a ball that appeared headed for the drain with a strategic nudge or a brilliant bit of flipper work—these were feats that would draw gasps from fellow players. During hot streaks, I would become vulnerable to the audacious notion that I could somehow beat the machine by winning extra balls and free games.

It never worked, of course. In pinball, as in life, you can never escape the inevitability of death. Sooner or later, even the most accomplished player is going to suffer the indignity of watching his or her last ball drain.

That’s the eternal fantasy that drove me into the embrace of pinball: a garish mechanized yearning for immortality, a peculiar greed for sensation that marked my childhood.

›

the year i turned 11, in 1978, I arrived at Shakey’s one

afternoon to discover that Cleopatra had been ditched in favor of a new game called Space Invaders. Gone were the flippers, the silver ball, and the ornate artwork, replaced by what amounted to a television screen with row upon row of pixelated aliens. A year later, Asteroids arrived. Then Missile Command and Galaga and Defender. By the mid’80s, pinball culture had been gobbled up by Pac-Man and his pals.

I played my share of video games over the years. But I never felt the same buzz pinball had provided. So I turned my attention elsewhere: sports, girls, journalism. I eventually found my way to Boston and a life devoted to writing, teaching, and raising kids. I thought nothing about pinball.

And then this past summer, my friend Michael mentioned that he’d started playing in a pinball league and asked whether I might want to tag along some night.

I put him off for a couple of months, telling myself I was too busy. In fact, I was kind of terrified. It was sort of like being asked to go out for beers with an old flame whose loss you never quite processed.

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“A pinball league—how crazy is that?” I kept telling my wife.

“Just go already,” she said, sighing, around the 50th time I mentioned it.

“If you insist,” I replied.

And so, on a chilly autumn night three months ago, Michael and I drove up to Nashua to play in a weekly tournament at the Southern New Hampshire Pinball Club, located in a warehouse I’ll generously describe as unfurnished.

Despite the derelict vibe, the club itself was enchanting: 15 mint condition machines lined up beneath gray plasterboard walls.

They had Aztec! They had Strikes and Spares! They had Charlie’s Angels! The last time I’d played these games, I hadn’t even hit puberty.

And yet, the moment the tourney started, the old instincts came whooshing back into my fingers. I didn’t remember the rules of any of the games. But I was able to beat a few guys on the strength of those instincts and dumb luck. I wound up placing third out of 12 and winning back my $20 buy-in.

The tourney ended at 9 o’clock but I kept going. By the time Michael pried me away from Space Shuttle, I’d played pinball for 2 1/2 hours straight without paying a cent, a feat that struck me as nearly miraculous.

I arrived home at midnight, still elated, my fingertips swollen from slapping at the flipper buttons.

i now officially

had what Michael called “the fever.” He certainly knew something about this malady, having purchased his own pinball machine shortly after our road trip.

I proceeded directly to his home to test drive his new acquisition: a 1977 classic called Jungle Queen, which I played until Michael gently evicted me from his basement.

“You should come to Chuck’s place,” he said. “You’re ready.”

I didn’t know who Chuck was, but a few days later, I found myself

1/12/18 12:08 PM 2/6/18 2:06 PM

parking in front of a home in the quiet suburb of Wakefield, Massachusetts. The only unusual feature was a sandwich board perched on the snow-crusted lawn. It read: “Wicked Pissa Pinball Pit,” with an arrow pointing toward the back of the house. I ducked through a tiny door and descended a set of stairs into what I can only describe as The Man Cave of My Dreams: 22 pinball machines crammed into a basement about the size of 23 pinball machines. There were 30 other pinball freaks on hand, along with a couple of folding tables upon which sat a Crock-Pot full of chili and an ungodly supply of candy.

The games were cleverly curated: a quartet of Star Trek machines in one room, another full of rock-themed machines (AC/DC, Guns N’ Roses, Metallica), a third with classics such as Captain Fantastic and good old Evel Knievel.

As league play commenced, two things became instantly apparent.

First, the newer machines were far more elaborate. Along with the basic elements—bumpers, flippers, drain—came a Rube Goldbergian blizzard of ramps, chutes, electromagnets, special effects. Some included a miniature pinball game within the larger playing field.

Second, and somewhat predictably, I was way out of my depth. I tallied 2 million points in my first game, which sounds impressive until you consider the scores of the league veterans in my group: 46 million, 37 million, and 21 million.

Still, the enchanting thing about pinball is that even scrubs like me can go on unexpected runs, as I did a few matches later, when I triggered two multi-ball modes and racked up a final score of 84 million, more than quadrupling my nearest competitor. Overall, I came in third in my group, just beating out a guy named Derek, who, by the way, had just won a statewide tournament. To say I was satisfied with my visit to the Wicked Pissa Pinball Pit doesn’t quite capture my state of mind. I was something

F1_pinball_DE.indd 59

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closer to euphoric.

I had long associated pinball with a certain strain of loner nerd.

But the folks at the Pit were hypersocial. They cracked jokes and talked trash. They also presented a pretty wide demographic mix, from bearded hipsters to aging baby boomers. Half a dozen of the players were women.

And nearly everyone I talked to invited me out to another pinball event. There were weekly confabs at local “barcades,” league nights, and more informal gatherings in the homes of hardcore collectors, such as our host, Chuck Webster.

Chuck had the sort of thick Boston brogue and solid build one might associate with a Winter Hill mobster. But he was quick with a smile and even quicker with a gentle word of encouragement. Like me, Chuck had played pinball as a kid in the ’70s. He had participated in pinball’s brief resurrection in the ’90s, with the rise of lavish movie-themed games such as The Addams Family.

But he had also weathered the near extinction that followed, as gaming systems swept the nation’s living rooms and industry giants such as Bally and Williams converted their production to a more profitable sector: slot machines.

Chuck got his first pinball machine as a birthday gift from his wife, Nancy. She had no idea what she had triggered. Chuck soon taught himself how to restore machines by watching videos posted online by fellow pinball gearheads.

Because machines include thousands of wires and specialized components, the dedicated restorer has to be a competent electrician, a solderer, and an artist.

In fact, a big part of today’s pinball subculture is made up of guys like Chuck who track down rare models—haunting estate sales and internet forums—and then refurbish and resell them to collectors.

Chuck isn’t so good at that last part, though.

“He spends so many hours

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fixing them up that he gets attached,” Nancy reports. “Then he can’t bear to sell them.”

And thus, over the past decade, his collection has become the unofficial clubhouse to a growing rank of would-be wizards like me. Pinball is back from the dead, Chuck says, because people are tired of sitting alone in front of screens.

“You saw it tonight: Folks want to hang out, and pinball forces you to do that.”

More broadly, he sees pinball as a backlash against the digital world. “Pinball is analog. It’s a real, physical game, and for that reason, it’s totally unpredictable. Look at how you played on KISS tonight— you blew that game up!”

(Have I mentioned how much I liked Chuck?)

Of course, online games can also seem unpredictable. But veteran players eventually memorize the patterns, which are all based on preset computer code. You can’t code a steel ball. You can only try to manage its chaotic course.

Nicole Bernier, who drove down to the Pit all the way from Maine, had never even played pinball four years ago, when a friend convinced her to check out a local league night. The first game she played was Flash Gordon. She plunged her first ball and it drained almost immediately. Second ball, same thing.

She walked away with the lowest possible score that night—and a fierce determination to redeem herself. She now plays in three leagues and travels to tournaments all over the United States.

(She’s not alone. According to the International Flipper Pinball Association, there were 487 tournaments worldwide in 2009. Last year there were 4,827.)

Nicole loves the social aspect of pinball. But what got her truly hooked was the rules. She loves rules. And pinball is all about rules.

Every game has a different rule set.

You learn those and you know exactly what you need to do.

I heard this over and over again

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from experienced players. But I didn’t believe it myself until the end of the night, when Chuck and a few other hotshots coached me through a game. At each stage, they told me exactly what shots I needed to make. By ball three, I had collected all six of the game’s “bonus monsters” and activated the multi-ball setting.

›

as i dove deeper into the New England pinball scene, I kept hearing about a guy named Bowen Kerins. His name was uttered with the reverence generally reserved for major religious figures.

Not only was Bowen a threetime world champion, but he also probably ranked as the most famous pinball player on earth, owing to a series of wildly popular online video tutorials. He also happened to live a half hour north of Boston.

So I figured, What the heck. I’d give the guy a call and see if he was willing to take on an aging apprentice. This was how I found myself at a barcade in Everett, playing pinball with the legendary Bowen Kerins. Actually, I didn’t do much playing. My average ball lasted approximately 15 seconds. Bowen’s lasted 15 minutes.

Pinball, he explained, came down to three skills: aiming, nudging, and control. I knew about the first two, of course. But the third, as practiced by Bowen, anyway, was a revelation.

Most pinball players operate on the assumption that the way to succeed is to keep the ball at the top of the playing field, away from the drain and the deadly “out lanes” on either side of the flippers.

So they whack at the ball whenever it comes close to the flippers.

Bowen did just the opposite.

He used his flippers to trap and stall the ball, over and over. This allowed him to study the playing field and methodically aim at whatever game element would garner the most points.

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Most remarkably, Bowen did this even when he was in multiball mode. I watched, agog, as he trapped three and even four balls with his flippers, and then sent each of them whizzing at specific targets, one after another.

Whereas my average multi-ball session had the feel of an electronic firefight, Bowen operated like a sniper. He used a sophisticated arsenal of techniques, many of which I’d never seen before.

The Dead Bounce: Bowen routinely allowed balls to bounce off his flippers, deadening their momentum until they were slow enough to trap.

The Tip Pass: When a ball was moving too fast to be controlled by one flipper, he would raise that flipper like a drawbridge and the ball would sail up and over the drain, landing softly enough on the other flipper to be trapped.

The Live Catch: With a ball rocketing toward one flipper, Bowen would slap that flipper so that its momentum, at the precise moment of contact, canceled the momentum of the oncoming ball.

This was the most astonishing and difficult of all his moves. It looked like he was putting the ball into a sleeper hold with his flipper.

A scrum of fellow players soon materialized around our machine, Twilight Zone. One filmed Bowen with his phone. Bowen’s final score, a shade under 2 billion, earned him four free games. As we retired to a quieter precinct, Bowen mentioned his personal best on Twilight Zone: 8 billion.

I had many questions, but they all boiled down to the same one: How in God’s name did you get so good at pinball?

Bowen told me his dad got him hooked early on. “I loved the free game aspect. You mean the better I get, the cheaper it gets to play? I liked that plan!”

He arrived at Stanford University, in 1992, with no real sense of how good he was. All he knew was CONTINUED ON PAGE 65

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Flip Out THE BEST PLACES TO PLAY, FROM COAST TO COAST.

Staying Alive CONTINUED FROM PAGE 64

that he was the best player in Newport, Rhode Island. Luckily for him, two of the world’s top players—Rick Stetta and Neil Shatz—lived nearby. He haunted local arcades, hoping they would show up. When they did, he played with them and studied their technique.

“They taught me how to shake the machine,” Bowen recalled. “Up to that point, I’d never seen anyone do that. I thought it was illegal. But to see the skill with which these guys used their body to manipulate the ball’s trajectory—it changed the game completely for me. Because in competition, your ball is your life.”

In 1994, Bowen traveled to New York City for the Professional and Amateur Pinball Association World Championships. He gave no thought to winning the event. He just wanted the chance to play alongside his idols and learn. Instead, he took the title, at the ripe old age of 18. “Here I am, a sophomore in college, and they hand me $4,000 and a new pinball machine. It was friggin’ fantastic. It was a dream.”

Unofficially, Bowen remains one of the top players in the world. But these days, he’s become more of an ambassador for the game. He organizes the world’s largest match-play pinball tournament, a Pittsburgh-based event called Pinburgh that draws 800-plus players from around the globe and offers $100,000 in prize money.

He offers free online tutorials, hoping to help young players in the same way he was helped. And he’s been delighted by the growing diversity in pinball, including leagues for women in more than a dozen cities. “For years, pinball was a highly macho, even sexist scene. But when you get a critical mass of Not White Dudes playing, you don’t see that crazy macho behavior.

The larger goal is to spread the joy of the game to as many people as possible.”

Bowen struck me as something like the Saint Paul of modern pinball, eager to spread the gospel of the game that had electrified his life.

Playing alongside him had certainly inspired me. Long after he took off, I was

perched before a machine, attempting to master the Live Catch. It took me an hour (and $10 in tokens), but when I finally nailed it, I let out a whoop of triumph that echoed all the way back to my childhood.

›

if you’re anything at all like

me, you’re probably jonesing to play pinball right now. The good news: There are literally thousands of venues—from barcades to bowling alleys— scattered across the country. But a word of warning: Dabbling in pinball can lead to the full-blown fever. Lately, I’ve been cruising the various websites dedicated to pinball sales. And yes, I did recently bid on a vintage edition of the Cleopatra machine I played all those years ago at Shakey’s Pizza. I offered the seller $700. He wound up selling it for nearly twice that.

But that’s okay. My friend Michael, who got me into all this, has urged me to be patient. It can take a few months to find the right machine at the right price, given the surge in demand. He himself just purchased a second machine. He also recently won an educational grant that will allow his ninth-grade history students to design their own pinball machines based on the Cold War. I, too, have been thinking about pinball in some of the same obsessive ways I did when I was young. So where does all this leave me? Am I harboring hopes of becoming a pinball wizard at the far side of 50?

Not exactly.

For the foreseeable future, I’ll simply be another newbie to the New England Pinball League, spending my Friday nights amid the ecstatic clamor of Chuck’s Wicked Pissa Pinball Pit, trash-talking and trading tips, learning how to nudge the machine just so, how to control the ball, and, hoping amid all the mayhem, to keep myself alive.

Steve Almond is the author of New York Times bestsellers Candyfreak and Against Football. His latest book, Bad Stories, is out April 1. He lives outside Boston.

SUNSHINE LAUNDROMAT New York City Walk past the washing machines and dryers and you’ll find a back room stocked with machines. Ask for tips from bartender Alberto Santana, the 48th-ranked player in the world.

LOGAN ARCADE Chicago Free movies and popcorn on Mondays, magic shows on Tuesdays … oh, did we forget to mention the pinball? Pick from 25 different machines, with new games arriving weekly.

PINBALL PA Hopewell Township, Pennsylvania The collection is daunting, with 400plus arcade and pinball games. But look for just one: the last playable Thunderball table in the world.

SEATTLE PINBALL MUSEUM Seattle Originally opened in 2010 as an ode to the game’s kinetic art, the museum has grown to become one of the Pacific Northwest’s pinball meccas.

FLIPPERS VARIETY & ARCADE Grandy, North Carolina You’re not in the wrong place: This is a gas station. So fill up the tank and grab a stack of quarters.

LYONS CLASSIC PINBALL Lyons, Colorado Work up a thirst playing nearly 40 games, then walk next door to Oskar Blues Brewing’s restaurant, where three more games— and beer!—await. march 2018 southwest 65

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Out of the Cold After a difficult

year, my son and I headed into the wilderness and found what we needed most: each other.

BY MARY POLS ILLUSTR ATION BY MARC ASPINALL

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At the sight of the first hill,

and I. There was no chance we’d be making elegant turns down it. Even the beginner pizza-pie method of going down a hill wasn’t easy on a dulledged set of light Nordic skis. I was already nervous about making him ski nearly 8 miles into our lodging for the night. Was I going to get one of us seriously hurt within sight of the parking lot?

I looked over at him. He had just turned 10, and was wearing a Baltimore Ravens hat: purple, polyester, and probably not keeping his head particularly warm. But his dad lives in Baltimore, and my boy loves that team. The temperature was in the low 20s and dropping along with the sun. Even our big woolly Goldendoodle, Gryffindor, looked cold.

Dolan had skied with me a handful of times in the previous couple of years, mostly on flat coastal trails back home in Midcoast Maine, and, mostly, with limited enthusiasm. He had some understanding that this was the deepest into the Maine wilderness I’d ever gone in my 50 years. He had no idea that this was the biggest hill I’d ever tried to go down on Nordic skis.

“So,” I said, stabbing the snow with my ski pole.

It was deep and packed, the perfect snow if you wanted to go fast. “Take it easy and don’t be afraid to let yourself fall if you start to get anxious. Use your poles to slow yourself down.”

His blue eyes took it all in. There was not a soul in sight, just low cloud cover and a frozen quiet.

It was the first day of spring, which seems like a karmic joke, but entirely keeping with the awful winter we’d endured, weather-wise and personally.

The vista in front of us, hills half dark with evergreen, half white with snow, was a dreamscape of winter. We’d had so much snow so far in 2015 that our destination, Little Lyford Lodge & Cabins, had prolonged its winter season an extra week to capitalize on last-minute bookers like us. Normally the staff would be kicking back, taking a little time off before the true spring season began in May. The Appalachian Mountain Club—a conservation and outdoor recreation organization—owns about 70,000 acres and three lodges, including Little Lyford, in and around the legendarily backand-knee-breaking last big stretch of the Appalachian Trail known as the 100-Mile Wilderness. For thru-hikers on the AT, that means no roads,

PHOTOGRAPHY COURTESY OF MARY POLS

my stomach dropped. If this were a downhill ski resort, it would make for a sweet bunny slope. But this was the edge of Maine’s 100Mile Wilderness and we were on cross-country skis, my little boy

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Dolan and Gryffindor on the trail to Little Lyford

no cars, no safety net, nowhere to buy a Gatorade or restock on granola. In the winter, these trails are passable only by snowshoe, ski, and snowmobile. We’d dropped our bags at a hut next to the parking lot, and shortly, one of the staff members from Little Lyford would arrive via a snowmobile equipped with a trailer, pick up our bags—stuffed with bedding and more warm clothing—and zip them out to our cabin. We just had to get ourselves there.

I reached behind me to make sure I had put our water bottles in the side pockets of my backpack. With nearly 8 miles ahead of us, we’d get thirsty. Then I looked up to see Dolan shooting down the hill. No attempt to slow down, no screams of terror—he just went for it. I kicked off and followed. At the bottom, we grinned at each other in the cold.

This whole cross-country skiing business had been my thing, the way I walked the dog in winter and got my exercise, but I wanted Dolan to experience it as I had, a fleet-footed way to explore a wilderness that might otherwise be closed off to us. Snow had a way of smoothing out the woods, making easy paths where there were none. It drew me in like the ocean in the summer. I wanted him to feel that way, to see no limits in it.

I

was born in Maine, and lived there until I went to college. But then, for close to 25 years, I spent only a few summers and mostly long vacations there. In my 20s, I fell in love with the California landscape and thought for some time that I might never move back to Maine, or only when I was very old. I would tell people in Northern California that Maine was beautiful but a little tame: the coastline gentler, the hills softer, life less exciting.

I may have talked down to my home state somewhat. Indeed, I may have known nothing at all. Because I had never even seen Moosehead Lake until the drive here, when Dolan and I came down the last stretch of Route 15 toward its southernmost tip. Maine’s biggest lake was, as Henry David Thoreau wrote upon seeing it in 1853, “a suitably wild-looking sheet of water, sprinkled with small, low islands, which were covered with shaggy spruce and other wild wood.”

I felt pulled north with a desire to see the lake in its entirety. But to get to AMC’s conservation lands and its network of lodges, one enters Greenville and immediately takes a right out of town, passing a series of quaint Victorians and then soon bumping along a dirt road for 11 miles to the trailhead. I was planning on using M&M’s as a lure march 2018 southwest 69

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for Dolan, but the company of our dog would be the ultimate encouragement. Gryff never gets tired, and his enthusiasm is infectious.

It turned out I didn’t need lures or enticements. We stayed on the groomed main trail, which is rated as the least-challenging way into Little Lyford—the distance is the hard part—and is wide enough for snowmobiles. We hadn’t seen a single snowmobile yet when we stopped for our first snack. Suddenly, we heard a series of yipping sounds, which lifted into a chorus.

Gryff went into high alert. I’d heard coyotes out west, but never so many at once. And there we were, small boy and mother, on skis.

“What is that?” Dolan asked.

“Coyotes,” I said, trying to sound blasé when all I could think was, Are they going to tear my beloved dog apart in front of us? I loved The Call of the Wild, but I wasn’t eager to live out a scene from it in front of my son. “Sounds as though they’re hunting. Maybe

I leave every campsite relaxed, happy, and saying, Next time, we have to go for twice as long. they got a deer,” I said as I tucked the candy back into the backpack.

“Let’s move it along, shall we?”

We skied as fast as we could until we couldn’t hear the yipping anymore. I skied behind Dolan, protectively, and admired the way he was kicking. No slowing down, no whining, just steady progress toward our goal. The only timeline we were on was beating nightfall and reaching Little Lyford in time for 6 p.m. dinner. We passed signs for Gulf Hagas, a gorge often described as the “Grand Canyon of the East.” The wide trail we were on, the Katahdin Iron Works Road, continued farther on to the east. If we had more time, we could have skied along it all the way to a charcoal kiln and blast furnace that are

the only remnants of a once-booming iron works deep in the Maine woods. Opened in 1843, Katahdin Iron Works employed 400 people at its peak. It closed in 1890 and has been a historic site since 1965.

We passed snowmobilers who seemed to be coming from that direction. It was nice to spot people, but there was also something slightly daunting about how small we were in comparison, just two humans on pairs of wooden sticks. The riders lifted gloved hands at us, nodding slightly beneath their layers of swaddling. I was relieved soon after when our directions took us off of the big “road” and onto trails where snowmobiles were forbidden. Here, we passed families coming out and a

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few couples. “Only about another mile!” one shouted out to us. Instantly, I relaxed. We’d hit that point on a journey where you know you can outrun trouble, where you stop feeling so alone and start to re-enter, for lack of a better term, civilization.

I’d never even considered driving 120 miles inland to go cross-country skiing; coastal Maine is full of beautiful, accessible trails. But I started noticing

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photos on social media of acquaintances’ trips into AMC’s Maine wilderness area. I’d seen photos of women I admired but didn’t know well with their sons, all about Dolan’s age, leaning on their ski poles, looking hardy and happy. Those pink-cheeked sons and sporty moms had made me wistful for both that kind of camaraderie and my own backcountry experience.

Sometimes being a single

mother can be lonely, and often, it is draining. I never want to be the kind of parent who passes up an adventure because the responsibility lies with me to get us prepared, out the door, and into a wellpacked car. I leave the driveway for every camping trip exhausted from planning and telling myself I don’t have to do this. And then I leave every campsite relaxed, happy, and saying, Next time, we have to go for twice as long.

But in winters, we tend to hunker down, focusing on Dolan’s hockey practices and games and the mundane questions of winter, like one big shovel after a storm, or one at the midpoint and another at the end? We’d had rough winters before, like the one where I shattered my wrist and needed surgery, or the one where our bathtub fell through the floor of our 1875 farmhouse-style home. But this one had been particularly brutal. The year before, I’d finally let down my protective barrier, the one that kept me from dating in any serious way since Dolan had been born, and just after the new year, we’d found out together that my choice had been, to put it mildly, a bad one. Both Dolan and I had been hurt, he, in his innocence and longing for a nuclear family, perhaps even more than I had. Right around the same time, we’d had one of those heating system disasters that Mainers live in fear of, the kind where pipes freeze, boilers crack, and you’re suddenly Googling to find out exactly what the penalties are for tapping into your retirement account.

But we were getting through it, and I was conscious—as we shushed along together in happy tandem, whooping on the downhills and huffing together on the uphills—that every glide into the woods represented a journey back to our unit of two, to our motherand-son team.

We were elated by the time we began the descent into Little Lyford, and as we saw the tiny village

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awaiting us, that joy only grew.

There was a bunkhouse, a chalet-style dining hall, and then a row of small log cabins. Dolan rode a plastic toboggan all the way down the path to land just in front of our cabin, Wolf Star. It turned out to have been a favorite of a man named George Bliss, who spent the better part of 26 hunting seasons at Little Lyford in the first half of the 20th century. (AMC bought Little Lyford in 2003, when it was just beginning its major conservation and recreation effort, the Maine Woods Initiative, but for most of the century, it was a private sporting camp.) We rushed to try out the sauna, grabbing the last open time slot before a simple but delicious dinner, and were in bed, warm and cozy in front of the woodstove in Wolf Star, before 9 p.m. No phones, no iPads, nothing but books and the dog curled up at our feet and a tired, fulfilled contentment.

We vowed to come back the next year, even after we skied out the next day in conditions that teetered on dangerous: 8 degrees, with winds gusting to 30 mph. We took with us the memories of how our water bottles froze in our packs.

How we didn’t stop to eat our lunches at all because it was too cold. How we conquered a twisty, hilly route back that was geared toward expert Nordic skiers. And we’ve kept that vow. There was the year we skied out in the rain, feeling like the snow might vanish into puddles under our feet before we got to the car, the year we skied for nearly an hour in the dark, arriving just as the friendly staff put dinner on the table. What new memories will await us this year? I know only these things: At the end will be the big hill, and we will have to go up it, steadily, together, knowing we can do it.

Mary Pols is a feature writer for the Portland Press Herald. Share your own family memories with her at marypols@gmail.com.

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58

62

63

64

65

66

67

68

69

1 Animal shelter adoptee 6 Mattress brand 11 QB’s gains 14 “Fame” singer Cara 15 Beg 16 Noah’s animal shelter 17 Succeed despite being

an underdog 19 Sci-fi author Bradbury 20 Make airtight 21 Take the blame 22 Slight advantage 23 Weapon that’s thrown 25 Jumble behind a computer desk 27 2008 Beyoncé song subtitled “Put a Ring on It” 32 “___ the season to be jolly” 35 Actress Russo 36 Baffling problem 37 Oscar, for example 39 Official at a base 41 Cutoffs fabric 42 Like many spy missions 44 Workplace reminder 46 Last year’s jrs.

47 Small rural community

50 Bus station 51 Bargaining body 54 Switch on a radio 56 Tiniest bit 59 Math branch, briefly 61 Glitzy wrap 62 Hearty New England

53

59

61

Across

31

49

50

A puzzle for starters.

Answers on page 79

30

41

48

Easy Crossword

13

36

38

55

12

26

29

35

47

54

11

22

28

42

NUMEROSTM

10

19

25

27

37

Your Anniversary Date in Roman Numerals

9

16

24

The ultimate in quality, with solid closed-back construction and incredible detail.

32

8

15

17

FAMILY CREST and MONOGRAM RINGS

7

60

13 ___ terrier 18 “Stormy Weather”

singer Lena

22 Guitarist Van Halen 24 Deliver via parachute 26 Stopped ticking,

as a clock

entrée 64 EastEnders channel 65 2014 film about civil rights marches 66 “___ of cake!”

67 Sailor’s “agreed” 68 Boxer nicknamed “Iron Mike” 69 Scatter about

28 Antelope of the

Down

38 Shorten again, as a skirt 40 Teacher’s favorite 43 Streetcar 45 Conversation opener?

48 Incredible bargains 49 Knucklehead 52 Opposite of chaos 53 Princess Charlotte,

1 Brothers and sisters,

for short

2 Makes level 3 Quick summary 4 Popular tattoo spots 5 “Are we there ___?”

6 Gush out 7 Tesla co-founder ___

Musk 8 Trim down 9 Future frog 10 Trailers and mailers 11 Realtors place them on front lawns 12 Bummer

Serengeti

29 “I wanna!”

30 Persian Gulf dignitary 31 ___ Club (discount

retailer)

32 Munchie in Mexico 33 Triumphant outburst 34 Managed to avoid

embarrassment

to Prince Harry

54 “Take a Chance on

Me” band

55 Melville’s ___-Dick 57 GI’s supply 58 MRI, for one 60 Developed 62 Clock setting in Minn.

63 Photo ___ (flashy

media events)

2/9/18 11:02 AM

offlease.indd 1

1/30/18 9:23 AM

Fun!

Making Amends

BY DOUG PETERSON 1

2

3

4

5

14

6

8

9

10

15

17

18

28

24

25

29

35

38

42

39

43

46

32

26

34

37

31

13

22

30

33

12

19

21

23

11

16

20

27

7

40

41

44

47

36

45

48

12 Formally surrender 13 Turned up in

49

the garden?

50

52

53

54

60

18 Is on track, perhaps 22 Women’s shapewear

51

55

61

56

62

57

66

67

68

69

A puzzle for experts.

Answers on page 79

1 Sign of a leak 5 Less bungling 10 Word in some

school names 14 Org. often seen in court 15 “There you have it!”

16 Froyo mix-in 17 Shakespearean king’s discards?

19 Get carried away?

20 DJ’s concern 21 Measure usually given in knots 23 Tourist city of India 26 “Keep dreaming” 27 Singer Levine in witness protection, say?

33 Janitor’s supply 34 Backing

35 Loser’s label?

37 List opener 38 Brand with a

brand

24 Like red raspberries 25 Bushy style 27 Killer ___ (Batman

villain)

65

Across

59

63

64

Hard Crossword

58

Seafood Medley variety 41 Hot reaction 42 Summer camp rental 44 Small batteries 45 Powerful number 46 Basic explanation of how a flashlight works?

50 News anchor Lester 51 Some Persians 52 Office workers’ ensembles 56 Cool, once 60 Major showcase 61 Security device in a health food store?

64 Cry from one being framed 65 Verb on many posters

28 Tropical veranda 29 Person sometimes

66 Refer to 67 Nagging desire 68 Handles 69 Starting place?

Down

1 Troop command 2 Drink with a polar

bear mascot

3 Poetry ___ 4 Run circles around 5 Many a Monopoly

prop.

6 Spam spreader,

at times

7 Pop singer Loeb 8 Seinfeld regular 9 Strict disciplinarian 10 Danger to a

destroyer

11 Home of Gannon

University

thanked in an Oscar speech 30 Herbert Hoover, for one 31 Kindled 32 West Side Story role 36 Conference member 38 Quick notes 39 Creator of Homer and Marge 40 Words of comparison 43 Wisconsin city known for its overalls 45 Lack 47 A natural, in craps 48 Ancestor claimed

by Dracula 49 Dallas-based hotel chain 52 Supermarket section 53 Lit sign 54 Small detail?

55 Portion of the brain 57 Baseless?

58 Gallery on the Thames 59 Mystical indicator 62 Big heart 63 High pts.

76 Southwest March 2018

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Sudoku

BY GARETH MOORE

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 80

Warm-Up

Easy 1

Easy 2

Medium 1

Medium 2

L T N

Hard

1.

IN IN A

881_VISIT F1_fun_DE.indd 78

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Crossword Answers Four Dollars S I B S

T R U E S

R E C A P

T A C O

I W O N

A B B A

M O B Y

S A V E D F A C E

A N K L E S R E H E M

Y E T H O A R I N R E D R T O R P O L C L S E T Y

Making Amends S P E W G N U S T E A L S

E L O N

R E D U C L E E M P M E E T A M M O

S C A N

T A D P O L E

A D S

E R D A D N I D E M O O W N U N I T T H O W P I S T

Y A R D S I G N S

D R A G

S K Y E

H A L T

E M I R

S A M S

C R O C

O R D E R

N I E C E

G R E W

D E L I

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The Guide GET IN THIS SCENE

San Antonio

PHOTOGRAPHY COURTESY OF FIESTA® SAN ANTONIO COMMISSION/©BETSY NEWMAN PHOTOGRAPHY

1 At Southwest.com®, book your flight to San Antonio. 2 In town April 19-29?

Don’t miss Fiesta San Antonio, an 11day extravaganza packed with parades, a carnival, flower shows, and more.

3 Start your celebration right with Fiesta Fiesta, the event’s official kickoff. DID YOU KNOW? San Antonio was one of the original cities—along with Houston and Dallas—served by Southwest when service launched on June 18, 1971.

IN THIS ISSUE / 84 Travel Tips / 86 Inflight Entertainment / 87 Beverages / 88 Products and Services / 90 Rapid Rewards® / 92 Go International / 94 Route Map

MARCH 2018 SOUTHWEST

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Travel Tips

Fly Like a Pro

SNACK PACK

Check out these reminders to enjoy a stress-free travel experience.

FURRY FRIENDS

If you’re traveling with a pet, you can’t sit in a bulkhead (first row) or exit row seat. All pet carriers must be stowed completely underneath the seat in front of you.

Secure a position in the A1-A15 boarding group with upgraded boarding. Ask a Customer Service Agent at the gate or ticket counter.*

We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SAY CHEESE!

Please be respectful of Employees and Customers when capturing photos or videos onboard.

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos,

excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo.

Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje.

Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines.

Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

84 SOUTHWEST MARCH 2018

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On a Business Trip?

TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect.

For your next trip, try EarlyBird Check-In® ($15 one way†). We’ll automatically check you in and reserve your boarding position 36 hours before your flight. That’s a full 12 hours earlier than our traditional 24-hour check-in.

BEFORE YOU GET UP, REMEMBER ...

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.

CHEERS! If you’re a Business Select Customer, your first drink is on us.†† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

* Price depends on Customer’s itinerary; subject to availability. ** We serve peanuts.

Visit Southwest.com® and click on “Special Assistance” at the bottom of the page for more information. † Price is subject to change. †† Business Select Customers receive a free premium drink on the day of travel. You must be 21 years or older to drink alcoholic beverages.

Always Permitted Pueden usarse en todo momento dentro del avión

Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

implantados también son permitidos.

Electronic Watches Relojes electrónicos

Pacemakers Marcapasos

Noise-Canceling Headphones Auriculares que aislan el ruido

Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico

DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten.

ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item.

Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

Never Permitted Nunca pueden

usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)

Remote-Controlled Toys Juguetes de control remoto

Samsung Galaxy Note 7 Smartphone

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft.

Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served

Television or AM/FM Radio Receivers Televisión o radios de AM/FM

Electronic Cigarettes and Smoking Devices not allowed for use in the cabin.

No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.

MARCH 2018 SOUTHWEST

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Inflight Entertainment

Getting Connected

Our entertainment portal is filled with exciting inflight options— from free live TV to exclusive content—for you to enjoy.

Whether you want to catch your favorite TV show or need a restaurant recommendation, our portal has got you covered.

HOW TO CONNECT: SOUTHWESTWIFI.COM*

Handheld Devices

Tap the Settings icon, and then choose the WiFi icon. Turn WiFi On with On/Off button.

Tap SouthwestWiFi in the list of WiFi networks and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

* WiFi available only on WiFi-enabled aircraft.

MORE INFORMATION:

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled.

• Service on flights to/from destinations outside the contiguous

U.S. may not currently be available for the entire flight.

• Movies and select TV content require download of the free AirTime Player app.

• Pricing information can be found on the Inflight

Entertainment Portal.

• In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony

applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.

86 SOUTHWEST MARCH 2018

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

Jack and Coke

1866 when Jasper “Jack” Daniel set up his humble shop at Cave Spring Hollow THE YEAR WAS

in Lynchburg, Tennessee, launching what would go on to become the world’s best-selling whiskey. Twenty years later, Coca-Cola debuted in Atlanta, selling for just 5 cents a glass at Jacobs’ Pharmacy.

It didn’t take long before someone thought to combine the two, and soon the iconic cocktail was being swilled in watering holes across the country. The rest, as they say, is history.

COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix

• Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Regular creamer available.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s Summer Shandy ($7) • Lagunitas® 12th of Never Ale ($7) • Fat Tire® ($7)

LIQUOR $7

• • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream

WINE $6

• Carmenet Cabernet Sauvignon • St Roc Sparkling Wine • Whistling Thorn Chenin Blanc Chardonnay

• Deep Eddy® Vodka • Deep Eddy® Ruby Red Grapefruit Vodka • Sauza® Gold Tequila

† You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Airlines Rapid Rewards drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

Expires Dec 31, 2018

RECYCLING

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

MARCH 2018 SOUTHWEST

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Products and Services

Need a hand? Southwest can help you when ... … you’re dreaming of your summer vacation. If you’re ready to soak up some sun, Southwestvacations.com® makes it easy to get away. Just pick your destination, add on exciting activities, and book your hotel and rental car. Your adventure awaits.

88 SOUTHWEST MARCH 2018

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… you’re feeling social. Follow @SouthwestAir on Instagram, Facebook, and Twitter to see what we’re up to.

And if you notice something worth sharing, tell us by using #SouthwestHeart.

... you’re flying on company time.

LAST-MINUTE CHANGE?

Don’t stress. Business Select® offers the most flexibility of any fare. Southwest.com/ businessselect JUST CAN’T WAIT? Business Select Passengers can bypass long lines with our Fly By® priority check-in and security lanes (where available).* THINKING AHEAD? Make your travel plans using SWABIZ®, Southwest’s free online corporate booking tool. Southwest.com/ corporatetravel

* For a complete list of available Fly By locations, visit Southwest.com/flyby.

MARCH 2018 SOUTHWEST

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Rapid Rewards

Freddie, Set, Go!

No blackout dates and no hidden fees. We think Rapid Rewards® is the best loyalty program around.

During awards season, Southwest Airlines has our eyes on a different sort of prize. Every year, the Freddie Awards honor the top airline and hotel loyalty programs, and this year, we’re nominated in six categories. That includes Program of the Year, which we took home for the second straight time in 2017, and Best Customer Service, which we’ve been proud to receive for the past five years. Cast your vote at freddieawards.com through March 31, and check back in April for the winners.

ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.

Earn 50,000 Points and Enjoy These Exclusive Credit Card Benefits: • Earn 50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 2X points on Southwest purchases • 2X points on Rapid Rewards hotel and car rental partner purchases • 1X point on all other purchases • Bonus points after your Cardmember anniversary • Redeem your points for flights, hotel stays, rental cars, access to exclusive events, and more

Hotels

Paint the town red, then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

Visit our Inflight Entertainment Portal at Southwestwifi.com to apply.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY ZACHARY MILLER/IMAGE SOURCE/OFFSET

The Rapid Rewards® Credit Card

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Rapid Rewards Tiers and More A-LIST Along with priority boarding, A-List Members receive a 25 percent pointearning bonus, Fly By® priority check-in and security lane access (where available)†, a dedicated phone line to answer any questions, and more. Southwest. com/ALstatus

A-LIST PREFERRED Want even more perks? As an A-List Preferred Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus. Southwest.com/ ALPstatus

COMPANION PASS Every time you purchase a flight or redeem points for a flight, Companion Pass†† lets you choose one person to fly free of airline charges (does not include taxes and fees for $5.60 one-way) with you for an entire calendar year. Southwest.com/CPstatus † For a complete list of available Fly By locations, visit Southwest.com/ flyby. †† Visit Southwest. com/rrterms for a complete list of Companion Pass rules.

Rental Cars

Speed up the earning with your next car rental.

Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2018 Southwest Airlines Co.

Shop, Dine, and More

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more.

Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club—plus 3 complimentary bottles.

Learn more at laithwaiteswine.com/ southwest.

Make your points go further.

Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest. com/pointscenter to get started.

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Go International

DREAM SCENE

Insider’s Grand Cayman Southwest serves 14 international destinations, including Grand Cayman.

SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwest vacations.com/wincayman and enter for your chance to win round trip air travel for two on Southwest Airlines to Owen Roberts International Airport (does not include taxes and fees starting from $5.60 one-way); four-night double accommodations at Grand Cayman Marriott Beach Resort; a $100 resort credit; and round trip airport/hotel transfers.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land.

Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.”

1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

No

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied.

• Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise.

• Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger.

• If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed.

• For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

3

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment).

• The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency.

• Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported.

• In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)

8 Countries visited on this

2

Date of birth

Day

Month

Year

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties.

Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters.

• Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country.

• Lines 5 and 6 may be left blank if not using a passport.

• On Line 9, enter WN for Southwest, followed by your specific flight number.

• Please read both sides of the declaration.

• Sign at the “X.”

PHOTOGRAPHY BY KELLY REINEKING (CAYMAN ISLANDS NATIONAL MUSEUM), STEPHEN FRINK/IMAGE SOURCE/OFFSET (KITTIWAKE SHIPWRECK)

Grand Cayman Marriott Beach Resort is steps from Seven Mile Beach.

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KITTIWAKE SHIPWRECK

Once a submarine support vessel, the USS Kittiwake has transformed into a popular dive site and artificial reef just off Seven Mile Beach.

SMITH BARCADERE Just south of George Town, this sandy spot is a great area for snorkeling and swimming. There are also picnic tables available, so don’t forget to bring lunch (and your sunscreen).

PHOTOGRAPHY BY PATRICK GORHAM/ COURTESY OF THE CAYMAN ISLANDS DEPARTMENT OF TOURISM (SMITH BARCADERE)

CAYMAN ISLANDS NATIONAL MUSEUM Dig

into the culture of the Cayman Islands by exploring the diverse flora and fauna, history, and art. The building itself, which dates back to the 1800s, provides additional insight to life on the islands.

* NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of 48 contiguous United States and the District of Columbia age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $2,900.

For complete details and Official Rules, visit Southwestvacations.com/wincayman. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: The Mark Travel Corporation, doing business as Southwest Vacations, 8415 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on March 31, 2018. Air travel does not include taxes and fees starting from $5.60 one-way.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico.

How to complete this form: • Complete sections 1–6.

• Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico.

How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form.

• Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers.

What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs.

• Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com.

PACIFIC TIME MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE

SAN DIEGO

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.

TULSA

AMARILLO

OKLAHOMA CITY PHOENIX

LITTLE ROCK

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN HOUSTON (HOBBY)

PENSACOLA NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

SALT LAKE CITY

A downtown museum, The Leonardo connects art, science, and technology with exhibits like Leonardo’s Studio, where visitors create their own art.

MEXICO CITY BELIZE CITY

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PITTSBURGH

Ace Hotel Pittsburgh honors its former life as a YMCA with vintage pics and event space in the old gym.

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER FLINT DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

Where Your Vegas Trip is

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

PITTSBURGH

PHILADELPHIA

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE

CHARLESTON

ATLANTA

JACKSONVILLE PANAMA CITY BEACH

NASHVILLE

ORLANDO TAMPA FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

Updated comfort food and funky floral wallpaper: The Mockingbird isn’t your typical diner.

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

SAN JOSÉ

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PHOTOGRAPHY BY KERRI FUKUI/CITYHOMECOLLECTIVE (THE LEONARDO), EMILY B. HALL (THE MOCKINGBIRD), COURTESY OF ACE HOTEL

GREENVILLE-SPARTANBURG

STEPS FROM FREMONT STREET 300 STEWART AVE • DOWNTOWN LAS VEGAS THEMOBMUSEUM.ORG • 702.229.2734

2/6/18 5:26 PM

One Question

Bellamy Young,

has a role ever taught you something about yourself?

I will miss everything about playing Mellie Grant [when Scandal ends after this season]. To sit on set in the Oval Office and know she achieved her dream of becoming president—I mean, she’s a fictional character, but I’m so proud of her. Over seven years, she has taught me so much about not second-guessing yourself and having courage in your convictions. I am pathologically nonconfrontational, so to spend 17 hours a day in that sort of “my way or the highway” mindset has been incredibly empowering.

PHOTOGRAPHY BY BEN MILLER

See Bellamy in A Wrinkle in Time, in theaters March 9.

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AMERICA’S LEADING

Minimally Invasive Spine Surgeons w w w. b a c k- s p i n ex p r e s s . c o m

EDINA, MN

TA M PA , F L

STEFANO M. SINICROPI, M.D.

SAMUEL A. JOSEPH JR., M.D.

Midwest Spine & Brain Institute 7373 France Avenue S, Suite 408 Edina, MN 55435

651-430-3800

MidwestSpineandBrain.com SinicropiSpine.com

Joseph Spine: Advanced Center for Spine, Scoliosis and Minimally Invasive Surgery 2727 W. Dr. Martin Luther King Jr. Blvd., Suite 590 Tampa, FL 33607

813-534-6269 josephspine.com

SAN DIEGO, CA

L A S VEGA S, NV

SANJAY GHOSH, M.D., FAANS

ANDREW M. CASH, M.D.

3590 Camino Del Rio North Suite 200 San Diego, CA 92108

Desert Institute of Spine Care 9339 West Sunset Road Las Vegas, NV 89148

619-810-1010

702-630-3472

S E AT T L E , WA

B AT O N R O U G E / N E W O R L E A N S , L A

SOLOMON KAMSON, M.D.

KEVIN P. McCARTHY, M.D.

Spine Institute Northwest 1629 220th St. SE Suite 201 Bothell, WA 98021

The Spine Center at Bone & Joint Clinic of Baton Rouge 7301 Hennessy Blvd., Suite 200 Baton Rouge, LA 70808

206-557-6502

5000 O’Donovan Blvd., Suite 306 Walker, LA 70785

SanjayGhoshMD.com

DiscLV.com

SpineInstituteNorthwest.com

225-766-0050

spinecenterbr.com B E V E R LY H I L L S , C A

NE W YORK , NY

FARDAD MOBIN, MD, FAANS

EZRIEL E. KORNEL, M.D., FAANS

Mobin Neurosurgery: Center for Minimally Invasive Spinal surgery 8929 Wilshire Blvd, Suite 415 Beverly Hills, CA 90211

Brain and Spine Surgeons of New York 903 Park Ave. New York, NY 10075

310-829-5888

SpineSurgeonLA.com

Westchester Park Drive #4 White Plains, NY 10604

855-942-7769

EzrielKornelMD.com

All MD’s listed in this ad are Board Certified in their specialties. Please refer to their practice’s website for accreditations and qualifications.

PROMOTION

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RESTAURANT OF THE MONTH

Tampa, FL DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 15 consecutive years, 2000-2015. Editor’s Note: The Finest in Tampa Bay. Try the Filet Mignon, it’s over the top! www.donatellotampa.com Guido learned his trade at Savoy Hotel in London and Hotel des Bergues in Geneve, two of the top restaurants in Europe, and with the acquired experience he then opened restaurants in London and Venice. In 1984 he opened Donatello, in Tampa.

Take a tour of a traditional Italian restaurant and step inside Donatello: stucco arches, tapestries, gold-leafceiling tiles, bouquets of roses on every table, everything contributes to create a feeling of warmth and romance. The Italian staff, donning fine tuxedos and enticing Italian accents, welcome you into the rose colored atmosphere and the rich aromas of pastas, seafood and more. You’ll be welcomed and catered to from the first sip of wine to the exquisite culinary creations, right down to the roses you’ll receive at the end of your experience.

Donatello’s motto is “quality and tradition” you’ll see for yourself that hospitality in Italy has ancient roots.

Chicago / Downtown Italian Village Restaurants-Visit Italy right in Chicago THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steak and Chop House VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy.

2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.

Disneyworld/Universal/Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard - 407.345.8770 CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES. www.christinis.com

Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015.

Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com

Los Angeles / Santa Monica, CA Info 1-800-448-7544

LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers.

Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

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- Modern CAD CAM - 15 ton to 2,000 ton - Mold Flow Analysis - Prototypes/Models within 2 weeks - Full Engineering and QC Staff - No Job Too Small - Welcome Existing Jobs to Quote - Hot Stamping - Sonic Welding - Complete Assembly Our firm is seeking new projects!

We are willing to amortize tooling over production runs, and offer no charge for tooling on high production runs. Nominal terms for parts is net 60.

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E AT. P L AY. L O V E . . . . AT R I V I E R A M AYA’ S N E W E S T L U X U RY R E S O R T Introducing The Sian Ka’an at Grand Tulum, an all-inclusive adults-only escape from the everyday. Off the beaten path and close to everything guests want including a champagne lounge and personal butler service. Select an oceanview room with whirlpool or a suite with a terrace and plunge pool.

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For reservations call your travel professional or 1 (800) 44-OASIS • www.OasisLovesU.com Oasis Hotels & Resorts is exclusively represented in North America by TravAmerica, Inc.

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CMYK

THE PENNY LOAFER GRADUATES TO GREATNESS

The legendary Ivy Legend. Best in class comfort. Handcrafted in Portugal.

Free shipping and returns. Order online or call 844.482.4800.

SouthWest Magazine

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TL

1/23/18 11:05 AM