November 2018

SOUTHWEST THE MAGAZINE

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NOVEMBER 2018

NOVEMBER 2018

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DAT I N G C O N N E C T I O N S

 IT'S JUST LUNCH CLIENTS

RICK SWANSON Technology Partner EDUC: MS, VA Tech INTERESTS: Cooking, travel, tech

KRISTINA KERN Founder, Stella*s PopKern EDUC: BBA, UKY INTERESTS: Travel, skiing, food

DATING. UNPLUGGED!

CLICK, TAP, SWIPE, REPEAT. IT’S ALL SO… IMPERSONAL. ONLINE DATING WAS SUPPOSED TO MAKE FINDING SOMEONE EASIER, SO WHY DOES IT FEEL LIKE SUCH A CHORE? With a career that took up a lot of

Today, Rick credits It’s Just Lunch

research and found it to be the right

his time and energy, online dat-

with introducing him to the love of

“match” for me.

ing had begun to feel like Rick

his life, Kristina.

Swanson’s second job. He spent hours filtering through online dating profiles and arranged multiple dates on his own—but time after time, the spark just wasn’t there.

There had to be a better way.

That’s when Rick saw an ad for It’s Just Lunch (IJL) in an airline magazine and decided to give matchmaking a try.

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Life before It’s Just Lunch?

What was working with a matchmaker like?

Kristina: My dating life was to-

Rick: The interview process was

tally scattered and unfulfilling. I had just started Stella*s PopKern and, as a single mother, I just found the whole online dating thing completely

unmanageable

and

daunting. I wanted someone who knew me to “fix me up” and when a friend suggested IJL, I did some

really valuable. Sandra, my matchmaker, was genuinely interested in learning about me. She really wanted to understand what I was looking for in a woman, what I found attractive, what I found interesting, what intrigued me. We talked about my work, my outside interests, etc.

11/6/17 2:12 PM

Promotion

When someone is leading you through the process, it makes you think. Sandra got me to reflect honestly on what I was looking for.

Best part of the IJL experience?

K: It was super easy because IJL arranged the dates. All I had to do was get ready and meet at the restaurant.

And unlike online dating, I felt that my dates were interested in meeting quality people, not one-night stands.

Your matchmaker calls you up with a match and then gives you the details of the date. All you have to do is show up and have fun!

How has your life changed since? to be is back again. Having somebody to share life with, who is even more passionate than you are is special. I’m a radically happier person than I was.

quently impersonal world. Having a real person on your side, helping to find

on creating high quality matches in low pressure situations. In 26 years, dates.

Make

meeting

20%

15%

MORE THAN ONE HOUR

30 MIN OR LESS

ONE HOUR

someone

800-858-6526 or itsjustlunch.com.

After swapping phone numbers with someone you are attracted

we get to know you and your relationship goals.

to, do you text or call? Percent of singles who text by age:

57%

67%

2. Your match is hand-selected and

at ease with anyone else.

your date arranged. We’ll even make the restaurant reservations.

AGE 45-54

AGE 35-44

43%

AGE 55-64

80%

AGE 25-34

30%

AGE 65-74

3. Meet your date face to face over lunch or drinks after work.

4. Call us with feedback after your

I mean, who else could take some-

date.

thing as commonplace as popcorn and

5. Put your membership on hold if

IT'S JUST LUNCH MATCHMAKERS

14%

special a priority. Get in touch at

just be who I am, and I’ve never felt so



19%

15%

they’ve set up millions of first

that I am confident! I can

refreshing.

5 MIN OR LESS

16%

DON'T KNOW

The success of It’s Just Lunch is built

own skin. He loves the fact

turn it into a food group? It’s totally

IMMEDIATELY

the right partner is a huge plus.

1. Through a series of conversations,

things she enjoys, the passion she has…

“first date” again?

fast paced, always connected, and fre-

K: He’s comfortable in his

smart. The way she ‘geeks out’ on the

decide if you want to see a

R: Dating is a real challenge in our

IJL SIGNATURE MATCHMAKING PROCESS:

ity; she’s self-confident and brilliantly

How long does it take you to

Advice for singles considering IJL?

What makes you two a great match?

R: She’s got this gigantic personal-

DATING TRENDS

R: It’s like a piece of me that had ceased

sparks flew! (No sparks? No problem.

We’ll get to work on your next match.)

You receive a text from guy / girl you just had a good first date with. Thoughts?

79% LOVE IT MELISSA BROWN

SARA DARLING

JULIE LOPEZ

"Dating shouldn’t feel

“ The best way to get to

“Dating is such an

like a job. Finding a

know someone is face to

important part of your

match takes a lot of

face. You can only feel

life and shouldn’t be left

work – but let it be my

“chemistry” if you are

to chance. You’ve got to

job. Then you can go

next to someone looking

be proactive and market

have the fun."

into their eyes.”

yourself.”

20% TOO SOON

1% CREEPY

IT’S JUST LUNC IT’S JUST LUNCH 800.858.6526 ItsJustLunch.com Source: IJL Singles Survey

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November 2018

60 Embrace the Elements

Earth, air, water, fire—this year’s winter travel guide explores the four elements and how they can define your experiences as you explore new destinations.

76 Where My Worries Wash Away

Whether I’m in New Zealand or New York, spending time at bathhouses and hot springs allows for renewal against the backdrop of communal vulnerability.

PHOTOGRAPHY BY JOE THOMAS

Cabin calling your name?

Unwind and unplug by booking a retreat with Getaway.

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42

40

50

49 In Every Issue Gary’s Greeting Saludos de Gary Our Star The A-List Spotlight Community Outreach 28 You Made Our Day 32 From the Editor

16 18 20 22 24 26

R

sapien

by

33 Feedback 100 Fun! 110 Advertiser Directory 111 The Southwest Guide 124 One Question

Play 39 Hear the buzz about one Jacksonville maker, try a Southwestern take on a cosmo, and snooze in sunny Sausalito.

Work 49 Check out top spots in Charleston, give your sofa an upgrade, and learn to unclutter your life.

Agenda 81 Want to see dazzling light displays, show off your gingerbread house, or celebrate swashbuckling? Put these events on your calendar.

PHOTOGRAPHY BY ANIA BONIECKA/STOCKSY UNITED (COVER), JUSTIN SNAVELY (MAN), NICK CABRERA (DRINK), JEFF WASSERMAN/STOCKSY UNITED (WRAPPERS); PHOTOGRAPHY COURTESY OF BURROW (COUCH)

CONTENTS November 2018

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November 2018 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda executive editor Mark Shimabukuro art director Desiree Espada editors Tommie Ethington Melissa Flandreau Alex Macon associate editor Kiley Faulkner designers Mariela Garcia Natalie Perez Maria Williams contributors Nick Cabrera, Jim Gold, Alex Green, Kase Johnstun, Andrew Joyce, Tracy Marsh, Rebecca Flint Marx, Mary Pols, Dan Simmons, Rob Wilson web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com.

SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Billy Johnson director of marketing Candice Thomas media analyst Samantha Absher

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ADVERTISING publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com vice president of sales Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Jamie Mostofian, 336.383.5456, jamie.mostofian@paceco.com WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com

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Does Your Hand Shake When You… Drink a glass of water? Write a note? Dial a phone number?

If so, you may have a condition known as essential tremor.

Our team at the Swedish Radiosurgery Center has successfully treated hundreds of patients over the past five years — using Gamma Knife, a nonsurgical, FDA-approved approach to treat essential tremor.

© 2018 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded. Publisher reserves the right to accept or reject all advertising material.

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Gary’s Greeting

We’re Going Places Southwest Airlines took to the skies in 1971, serving three Texas cities with three airplanes. At the time, there was no such thing as a low-cost airline in the U.S., and our humble beginnings were full of challenges. Most people are surprised to learn that today Southwest carries more Customers than any other U.S. airline, and we have the fourth-largest fleet in the world. Safe to say, we’re not that little ol’ airline from Texas anymore.

From underdog to one of the world’s most admired companies (24 consecutive years and counting on Fortune’s annual list), Southwest took off and never looked back. Today, we serve 99

destinations located in the U.S. and 10 additional countries; we have more than 700 airplanes; we operate 4,000 daily flights; we have 57,000 Employees; and we carried 120 million Customers last year alone. And we have no intention of slowing down.

One of the most exciting developments on the horizon is our next destination—Hawaii! Last year, we announced our plans to serve the Aloha State, and we’ve been hard at work on those preparations ever since. A lot of work goes into operating flights to this beautiful destination, most importantly becoming certified for ETOPS, or Extended Operations,

by the Federal Aviation Administration.

Gaining the FAA’s certificate for ETOPS requires extensive documentation, training, planning, and validation. This work is progressing as planned, and we remain on track to begin selling service to Hawaii by the end of the year—so save up your Rapid Rewards points!

Although our flight schedule isn’t ready for prime time, we have announced our initial four airports in the Hawaiian Islands: Daniel K. Inouye International Airport (HNL) in Honolulu, Kahului Airport (OGG) on Maui, Lihue Airport (LIH) on Kauai, and Ellison Onizuka Kona International Airport (KOA) on the leeward side of the Island of Hawaii. The initial mainland gateway cities that will offer nonstop service (pending required regulatory approvals) to Hawaii are San Jose International Airport, Oakland, Sacramento, and San Diego.

The excitement for Southwest service to Hawaii is palpable—both from our Employees and our Customers. One of the most rewarding parts of my job is to see our network grow and bring Southwest service to more people. Oh, yeah, we’re going places.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

16 SOUTHWEST NOVEMBER 2018

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Saludos de Gary

Llegando lejos

Southwest Airlines despegó por primera vez en 1971, dando servicio a tres ciudades en Texas, con tres aviones. En ese entonces, no existía una aerolínea de bajo costo en los Estados Unidos, y nuestros humildes comienzos estuvieron llenos de desafíos. Hoy, la mayoría de las personas se sorprende al saber que Southwest transporta más Clientes que cualquier otra aerolínea de los EE. UU., y que posee la cuarta flota más grande del mundo.

Podemos decir con certeza que ya no somos esa pequeña aerolínea de Texas.

De ser los menos favorecidos en nuestro inicio, hoy somos una de las compañías más admiradas del mundo

– hemos aparecido durante 24 años consecutivos en la lista anual de FORTUNE. Southwest despegó y nunca miró atrás: hoy servimos a 99 destinos en los EE. UU. y otros 10 países; poseemos más de 700 aviones; operamos 4,000 vuelos diarios; tenemos 57,000 Empleados; y, solo el año pasado, transportamos a 120 millones de Clientes. Y no tenemos intención de bajar el ritmo.

Uno de los proyectos más interesantes es nuestro próximo destino: ¡Hawái! El año pasado, anunciamos nuestros planes de servir al Estado Aloha, y desde entonces trabajamos arduamente en los preparativos. Se requiere mucho esfuerzo

para operar vuelos a este hermoso lugar; lo más importante es certificarse para ETOPS, u Operaciones Extendidas, por la Administración Federal de Aviación. Esto requiere una extensa documentación, capacitación, planificación y validación.

Estamos progresando según lo planeado, y seguimos en el camino correcto para ofrecer el servicio a Hawái a fin de año.

Nuestro itinerario de vuelos aún no está listo para compartirse, pero hemos anunciado los cuatro aeropuertos en las Islas Hawaianas donde comenzaremos a dar servicio: Aeropuerto Internacional Daniel K. Inouye (HNL) en Honolulu, Aeropuerto Kahului (OGG) en Maui, Aeropuerto Lihue (LIH) en Kauai y Aeropuerto Internacional Ellison Onizuka (KOA) en Kona. San José, Oakland, Sacramento y San Diego son las ciudades continentales desde donde ofreceremos nuestro servicio sin escalas a Hawái (a la espera de aprobaciones regulatorias).

La emoción de nuestros Empleados y de nuestros Clientes por nuestras próximas operaciones en Hawái es palpable; definitivamente, una de las partes más gratificantes de mi trabajo es ver crecer nuestra red y llevar el servicio de Southwest a más personas. Oh, sí, estamos llegando lejos.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

18 SOUTHWEST NOVEMBER 2018

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Our Star

“I instantly fell in love with airplanes, flying, and Southwest.”

—DARIN SANDERS, MANAGER, INFLIGHT TRAINING It was love at first flight for Darin Sanders, who, at 10 years old, flew Southwest to visit his relatives. He was captivated by the plane and knew he wanted to work for the Company someday—and the rest is history. He started as an Intern in 1995 before working as a Flight Attendant and on the ground at our Dallas Headquarters. These days, Darin is a Manager at Southwest University, where he helps oversee the training program for Flight Attendants and works hard to ensure they graduate as Hospitality experts. Like many of his fellow Employees, Darin is a travel and aviation enthusiast, and one of his favorite memories is when he was selected as part of the Crew that delivered a new Boeing aircraft from Seattle to Dallas.

We’re lucky to have you, Darin, and we’re so glad you took that first flight!

—Sarah Mattina, Communications & Outreach SPEAK UP “I’ve always had opinions, but when I was younger, I struggled to have a voice. Leaders here have helped me recognize my value in sharing my opinion and being direct.”

JOB PERKS “We get to see People start without knowing anything about airlines or airplanes, and in four weeks, they’ve graduated and are competent, confident Flight Attendants.”

To thank Darin for his work and dedication, Penn & Teller is proud to give him two tickets to see the show in Las Vegas. Congratulations, Darin!

PHOTOGRAPHY BY JUSTIN CLEMONS

CALIFORNIA’S CALLING “Once a year, I take what I call a ‘plane spotting’ trip to LAX. I’ll rent a car, drive around the airport, and go to the beach where the planes take off overhead.”

20 SOUTHWEST NOVEMBER 2018

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The A-List

“I’m at that place in life where I’m always trying to gain new experiences and see new cultures.”

—BRETT ELDREDGE, MUSICIAN

Country music star Brett Eldredge’s latest hit song and U.S. tour might be all about “The Long Way,” but when it comes to air travel, he’s all about the reliability and connectivity of Southwest Airlines. Even though he travels regularly for his shows, Brett still considers traveling to be his favorite hobby. Not only is he an A-List Preferred member, but he’s also a longtime Southwest Airlines Rapid Rewards® Credit Cardmember—in July, he even became the first customer to upgrade to the new Priority Card. Brett makes good use of the Rapid Rewards points he earns, and thanks to no blackout dates, he can sneak away to rest his vocal cords whenever he has a few unexpected days for vacation. Sounds like music to our ears!

—Brie Strickland, Marketing WHY SOUTHWEST “Everyone is always really kind, and they always treat my guitar well, which is a huge deal because it’s like a family member to me.”

OLD FRIENDS “I started flying regularly when I did my first radio tour. I was on Southwest at least three times a week, catching 6 a.m. flights to visit with radio stations and showcase my music.”

HELPING HAND “Traveling in the most comfortable way you can is a big part of my career because you need to get in the right headspace to go give all of yourself onstage.”

Brett’s travels earn him A-List Preferred status through

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22 SOUTHWEST NOVEMBER 2018

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Generations in the making.

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Spotlight

Give Yourself a Gift This Holiday Season

As the holiday season draws closer, earn points and beat the crowds while shopping from the comfort of your own home. As you purchase gifts for friends and family, don’t forget to gift yourself, too. Rapid Rewards Shopping® is an easy way to earn Rapid Rewards points on online purchases you’re making from your favorite stores.

Earning is easy. Start your shopping experience at rapidrewardsshopping. southwest.com and log in using your Rapid Rewards account info. Search the online mall, which features more than

850 online merchants, including Macy’s, Walmart, and Best Buy. Once you find the store you’re looking for, click to complete your purchase on their website. The points you earn from shopping will be posted to your Rapid Rewards account within eight weeks. It’s that simple!

Never miss out on Rapid Rewards points by installing the Rapid Rewards Shopping button on your Google Chrome browser. This extension reminds you to activate points directly at participating store sites. To install,

search “Rapid Rewards Shopping” in the Chrome Web Store or download directly at rapidrewardsshopping.southwest. com/button.

While you don’t have to have a Southwest Rapid Rewards® Credit Card to earn points through Rapid Rewards Shopping, if you do have one and use it, you can earn even more points with each purchase.

Make your list and check it twice— earning Rapid Rewards points with Rapid Rewards Shopping sure is nice!

—Chelsea McGough, Marketing

PHOTOGRAPHY BY TEMPURA/GETTY IMAGES

Earn Rapid Rewards® points by shopping online at your favorite stores.

24 SOUTHWEST NOVEMBER 2018

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Community Outreach WITH PURPOSE

Arise, Looptworks, and Rethreaded all focus on helping others.

Gifts That Give Back

Help make a positive impact with these Southwest initiatives.

At Southwest, our Heart doesn’t just give back—it also gives forward, and we encourage our Customers to do the same whenever possible. As you prepare for the holiday season, we’d love for you to consider giving back and supporting local communities while you shop. Check out these great gift options that let you celebrate your loved ones while making a positive impact.

REPURPOSE WITH PURPOSE

As a leading global citizen, we’re committed to minimizing our environmental impact while maximizing our social impact. That’s why we launched our

Repurpose with Purpose program in 2013. This initiative upcycles, downcycles, and recycles hundreds of thousands of pounds of discarded leather into unique products with the help of our partner organizations, including the three mentioned below.

Arise Veteran Foundation provides art instruction and skill-building programs for youth, veterans, seniors, and other disadvantaged groups. Using leather from seat covers, Arise fosters the development of entrepreneurial skills and generates income for veterans in rehabilitation programs by creating key chains and headphone holders.

Looptworks upcycles and repurposes abandoned materials into limited edition products. Using leather from seat covers, they have created unique items like duffel bags and wallets.

Rethreaded gives career opportunities to women who have experienced exploitation and trauma coming out of human trafficking. The women begin with a three-month development program that includes on-the-job training as well as mental health counseling, crisis management, and case management. They have created a line of leather fashion jewelry and accessories.

For more information about all of our Repurpose with Purpose partners or to check out their products, visit swa.is/ Repurposing.

POINTS FOR A PURPOSE

Members of our Rapid Rewards® program can donate points to various charities that work hard to make a difference.

From providing transportation for first responders to helping sick children travel to an amazing adventure, donating these points can improve lives.

For a full list of the charities you can support through point donations, visit swa.is/pointsdonation. —Carolyn McMenemon, Communications & Outreach

26 SOUTHWEST NOVEMBER 2018

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You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness?

Let us know at Southwest.com/ contact-us.

years) and I were traveling to Florida for my father’s final Army reunion. When we arrived to check in, it was utter chaos (on our part).

We had a wheelchair, car seats, strollers, and food boxes to be checked. The agent was remarkable, handling each of us with a genuine smile and a gracious attitude. After she got the babies their boarding passes, she left her station to speak with my father, who was sitting in his wheelchair with his WWII hat on.

UNQUESTIONED KINDNESS

On a recent flight, flight attendant Jennifer Clark kept passengers entertained with a trivia game. My son kept trying unsuccessfully to answer the questions.

When the game was over, Jennifer made a point to come over to him and ask him a question he could answer. He was pleased to get it correct. Unbeknownst to Jennifer, my son is on the autism spectrum, and as a young adult, most discount him and move on. Actions such as this make traveling with Southwest extremely rewarding. I also witnessed Jennifer speaking with other passengers

ILLUSTRATION BY LEVI HASTINGS

Dear Southwest, My entire family of 14 (ages 4 months to 94

She spoke to him for a few minutes and thanked him for his service. When we arrived at our gate, every employee knew Daddy’s name and personally thanked him. When we boarded the plane, they placed him and me in the first row. The pilot came over and thanked Daddy, as did the flight attendants. Before takeoff, after the pilot’s usual welcome, he announced, “Today, we are carrying a very special American hero. His name is Frank Bertino, and he is seated in the front seat. He is a member of the 66th Infantry Division and is traveling to Florida to attend his final Army reunion.” The plane erupted with cheers and applause. The pilot said, “On your way out, please stop to see Mr. Bertino if you can.” Everyone on the plane stopped to shake my daddy’s hand. I am extremely thankful that I was there to share this moment with my family and my 94-year-old dad, my hero.

Thank you, Southwest. —Lenore Angelo

28 SOUTHWEST NOVEMBER 2018

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and making their experience positive.

I’m a frequent traveler and would love to have her on the flight crew for all my travels. —Gretchen Swayzer MAKING MEMORIES

My husband and I flew to West Palm Beach, Florida, to meet our sons and their girlfriends. Our kids were flying from Denver and we were flying from Austin, and we decided to surprise them by getting on their connecting flight in Atlanta. Since we were already on the plane (it originally came from Dallas), after everyone deplaned, we asked flight attendant Danielle Wood if we could move up to the front of the plane so we could surprise our kids. She helped us move and brought in Captain Mike Reskovac and flight attendants Diego Deleon and Eric Wilder to hatch a plan that would really surprise the kids. Captain Mike got our kids’ names and rounded them up in the waiting area with a creative story while we hid in the cockpit. As Captain Mike brought our kids on the plane, they opened the cockpit door

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I’ve never seen my kids more thrilled.

Of course they thought Mom must really be special to pull off such a feat.

Southwest never ceases to amaze me.

Thank you for making memories!

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My wife, two children (ages 5 and 7), and I flew to San Diego for a family vacation, and on one of our flights, we met flight attendant Pam Miller.

She was very friendly and accommodating. Halfway through the flight, she struck up a conversation with my son and me, asking us where we were traveling. Toward the end, I asked if the plane had any souvenir wings for my kids. After a few moments, Pam returned to tell us that the flight did not have any, but asked me to write down my address. She also arranged for our kids to meet the pilots. After we returned home, a package came. Inside, Pam had a bag of gifts for each kid. She not only sent

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Both kids were over the moon. Pam made the flight wonderful and also made a long-lasting impression on us. —Luke Roberts THE HAPPIEST KID IN THE WORLD

Recently, my almost 7-year-old son left for his second annual trip to his grandpa’s house. He has flown alone before, but this year he’ll be gone for much longer, so he was very upset to leave. He got on the plane crying, and when Captain Billy Wilson heard him, he took him up to the cockpit and let him sit in the driver’s seat. He was overjoyed. Five minutes after I helplessly sent him on the plane, Captain Billy came out and told me what happened, showed me the pictures he took, and asked if he could send them to me. I broke down in tears. I was so appreciative of him for capturing this moment for me when I couldn’t be there to experience it. Thanks for having such incredible pilots who made my son the happiest kid in the world.

I am forever grateful. —Jenn Oaks

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Dear Reader, This winter travel issue celebrates the four elements of earth, air, fire, and water. I’d add a fifth: beast.

All my most memorable downtimes have included wildlife, intentionally or otherwise. In Florida’s J.N. “Ding” Darling National Wildlife Refuge, my wife and I witnessed thousands of horseshoe crabs mating. (It’s pretty PG, what with all the armor.)

On a trail in New Hampshire, I got smacked on the back of the head by a territorial goshawk.

In Yellowstone one November day, a bison roused me from a nap beside a thermal pool. It was the smell—like that of a middle schooler’s gym locker—that woke me up.

While cross-country skiing, I almost collided with a moose. And once, while I was kayaking in a lagoon in Belize, an enormous crocodile burst out of the shallow water less than 20 yards from me.

Then there was the beaver that swam up behind me when I was standing in a canoe and smacked

its tail, causing me to lose my balance and fall on top of the beaver. The beaver swam off in a huff, while I was just glad it wasn’t a crocodile.

OK, so these encounters tend to be unintended. But not entirely.

There’s a reason they mostly involve quiet boats, cross-country skiing, and lying still. If you avoid crashing or roaring, creatures come close to you. I’ve been checked out by curious baby otters, loons, and bear cubs; calm alligators, talkative owls, investigative coywolves, meditative sea turtles, and at least one shark. The list is endless, as I keep adding to it.

Why? Well, shouldn’t any vacation offer a refreshing element, even if it only entails the hot pursuit of an untried cocktail (see page 42)?

For me, that refreshment comes from the rarest element of all: the element of adventure.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

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feedback

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us. letters@south westmag.com facebook.com/ Southwest Magazine @SouthwestTheMag #SouthwestMag @Southwest Magazine #SouthwestMag

Dear Editor,

I’m sending this note from 30,000 feet in the air because I loved Matt Crossman’s love letter to Linville Gorge in the August issue. As a former TV reporter and storyteller, I appreciate great writing. I felt I was with the author trekking through the trails and enjoying that truly awe-inspiring cup of joe. I’m from North Carolina, but the Linville Gorge is news to me—I’ll have to travel down there next time I’m in the Old North State.

Adam Yosim BALTIMORE

/ Matt’s artful imagery made us feel like we were there, too. Thanks for reading, Adam.

November 2018 Southwest 33

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10/11/18 11:05 AM

BACK TO NATURE

I loved Matt Crossman's article on Linville Gorge. I hiked the trails in Pisgah National Forest many times during the 12 years I lived in North Carolina and vividly remember those in Linville Gorge. I now live in California where there are many arduous hikes, but none with the lush greenery that I associate with Pisgah and the Blue Ridge Mountains. Thank you for the read.

Bharath Iyengar OAKLAND, CALIFORNIA

/ It sounds like you find the best

hiking wherever you go, Bharath.

BLAST FROM THE PAST

I loved Matt Crossman’s Linville Gorge article. I was there with my family when I was about 12, my brother a bit younger. We got lost on the way down and getting out was a real struggle—we didn’t make it back up until after dark.

But we all remember absolutely loving it. We swam in every swimming hole that we passed. It’s a

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magical place. After I read the article, I looked up the mileage and it’s about 10 hours from me by car; Matt is lucky to live so close.

Chris Smith PHILADELPHIA

/ We hope you make it back there someday soon, Chris.

FAMILIAR PLACES

On my flight back home to Nashville from Chicago, I couldn’t believe it—an article about Linville Gorge? No way! Matt Crossman did an amazing job painting the gorge.

I’ve sent a message to my parents who live in Linville Falls, near the gorge, and I can’t wait for them to read it. My wife and I just moved from Asheville to Nashville, but will be returning often to see family. Anyway, thanks for the article.

It was great seeing one of my favorite places spotlighted nationally.

PERSONAL BEST

I feel compelled to write and thank you for Kimberley Lovato’s article, “Napa Rally” [August 2018]. I have no roots in Napa, but I do have a 16-year-old son who is a baseball player with aspirations of being a professional, so the way Kimberley captured the host families’ story and the whole process of creating the team and getting past the many hurdles really hit me. I enjoyed her writing and the story very much.

Jake Rightmyer

Kurt Laurer

GALLATIN, TENNESSEE

SARATOGA SPRINGS, NEW YORK

/ We love bringing a bit of home to

/ Good luck to your son, Kurt. We're

our readers.

rooting for him.

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FIELD OF DREAMS

What those guys have done in Napa is really special, and Kimberley Lovato totally captured it in her piece. Those ballplayers are chasing the dream of all dreams, and I give credit to her for crafting the imagery of it all.

Dan Chevallard CARLSBAD, CALIFORNIA

/ Good ballplayers and great writers are hard to find.

FAN FAVORITE

I loved “Napa Rally.” I grew up in New York and am both a Yankees fan and a San Francisco Giants fan (my dad had been a New York Giants fan before the franchise moved and made me one, too). My favorite players were Tito Fuentes, Willie Mays, and Mickey Mantle, of course. The fact that Tito Jr. is managing the Napa Silverados brought me back to my childhood and warmed my heart. I’m also in the wine business, so it made it all the more special. Thank you for

making the two-hour delay at SFO well worth the wait! Wonderful reading, thank you.

NOVEL IDEA

I enjoyed reading Kimberley Lovato’s story, “Napa Rally.” It was filled with heart, hope, humility, and all those things that baseball and small-town America are supposed to be. The Napa Silverados sound like a team right out of the pages of a W.P. Kinsella novel. My two sons and I will no doubt make a trip up to Napa next spring to catch a game or two and celebrate our nation’s pastime in perhaps its purest form.

Andrew Pfeffer CHANNEL ISLANDS HARBOR, CALIFORNIA

/ Isn’t it funny how sports memories—and allegiances—can last a lifetime?

SWEET MEMORIES

I just wanted to tell you how much I enjoyed Kimberley Lovato’s article on the Napa baseball team. I’m a longtime baseball player, and she succeeded in putting me right back on the field. I’m not sure how it hit the non-player or fan, but I confess I had to put the magazine down several times to wipe my eyes due to the memories Kimberley brought back. Thank you for painting a great picture of an owner, a team, and a community.

Shamit Choksey LADERA RANCH, CALIFORNIA

/ Sounds like a great idea for a family trip, Shamit.

SEEN ON SOCIAL

Nice mention of “host families.”

Minor league ball would be very difficult without them. Kudos.

Blaine Johnson

@BRUCE BOGUCKI

LAKEWAY, TEXAS

/ The best stories move us to tears,

Proud of my home town! [I] didn’t realize this was happening!

too, Blaine.

@KATHY GEARY

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After testing 14 different brands, Kitchen Cabinet Kings crunched the numbers and found that the average snack-to-slack ratio in your favorite bag of chips is pretty dissatisfying. (A note: It’s not technically air in your bags. Instead, nitrogen is used to prevent chips from going stale and to keep them from, well, chipping.) Cheetos led the pack with bags that were 59 percent nitrogen, while Fritos’ pouches were just 19 percent. Feeling cheated? We’re here if you need to air your grievances.

IN THE CHIPS Here’s something to snack on: The study found that the average amount of chips in a bag has increased 27 percent since 2015.

PHOTOGRAPHY BY NICK CABRERA

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November 2018 Southwest 39

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PLAY Shop

MORE LOCAL FINDS

Turkish Towel case + drift

Buy honey at stubbees.com or browse in person at its new storefront.

These quick-drying colorful towels are perfect for a day at the beach. $40; caseanddrift.com

Candle grumpshine candles Notes of orange, honeysuckle, and sea salt embody Jacksonville. $26; grumpshine.com

Ice Pops the hyppo Choose from a rotating list of 450 fruity flavors.

Prices vary; the hyppo.com

Found in Jacksonville

A “felt florist” crafts these lifelike succulents out of wool. $32; roundthe rosies.com

When Justin Stubblefield turned 16, he asked for two beehives in lieu of a car. “Everyone I knew was getting that traditional first job, and I wanted to do something with my love for animals,” he says.

“So I thought, Why not beekeeping? It started with me and my brother selling honey on the side of the road.” Now, at 24, the Florida native has grown his family business to include partnerships with other local beekeepers and the University of Florida, which houses a honey bee research lab committed to conservation. His line of products has expanded too and now includes everything from bourbon-infused honey to whipped honey made with organic orange zest.

PHOTOGRAPHY BY JUSTIN SNAVELY

Felt Hoop Art ’round the rosies

The owner of Stubbees builds buzz around beekeeping in Florida.

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THE BEST PLACE FOR KIDS. Mason, age 4 Launched in life at our Level IV Neonatal Intensive Care Unit, this junior jet-setter really enjoys taking off – proof that complex medical issues don’t have to keep you down, especially when your journey includes a highly-skilled team of neonatal critical care specialists, cardiologists, nurses and therapists.

Visit ChildrensOmaha.org for more information on how we can help your child.

For a pediatrician, family physician or pediatric specialist, call 1.800.833.3100.

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PLAY Drink

CIT Y SIPS

Cactus Cosmo

Nestled in the Sonoran Desert, the 140-acre Desert Botanical Garden in Phoenix features more than 50,000 plants for visitors to discover. But if it’s not enough just to see the flora, guests can venture to Gertrude’s restaurant, where the cocktail menu showcases beverages with a botanical bent. Found inside the garden, the eatery offers this take on the classic cosmopolitan, adding potassium-packed cactus water and introducing earthy notes through the fruit of prickly pears. After all that exploration in the garden, a refreshing drink sounds like just deserts.

MAKE IT ↑ In a martini shaker filled with ice, add 2½ ounces Dripping Springs Texas Orange Vodka, 3 ounces True Nopal cactus water, 1 ounce cranberry juice, ¼ ounce Monin Desert Pear syrup, and ¼ ounce fresh lemon juice. Cover, shake well, and then strain into a martini glass. Garnish with an orange wheel.

Prepping for a holiday party? Try a sprig of rosemary with a cranberry on the stem as the garnish.

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PHOTOGRAPHY BY NICK CABRERA

10/9/18 9:13 AM

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PLAY Eat

COOL AS A CUCUMBER

/ HAVERTOWN, PA Brick & Brew Gastropub stuffs fried pickles with short rib, wraps them around onion rings, or serves them alongside deviled eggs.

/ DES MOINES, IA Don’t let Bubba’s Midwest roots fool you.

The bread-and-butter pickles (and pimento ranch dipping sauce) embody the best of Southern fare.

SPOTLIGHT ON

/ NASHVILLE, TN If you like Nashvillestyle hot chicken, you’ll love Whiskey Kitchen’s fiery jalapeno-infused pickle chips.

Fried Pickles

Spears, chips, or slices? There’s an ongoing debate among fried pickle aficionados about the optimal shape for the salty breaded treat, but it seems almost everyone can agree that they’re a deeply satisfying snack. Upscale joints like Jacob’s Pickles in New York City are also proof that pickles are no longer just a sports bar staple. The restaurant batters up its signature “hot sour” cucumbers (marinated alongside chiles de arbol) to create a palate-pleasing experience that’s both sweet and spicy, sour and savory. Regulars recommend pairing the morsels with the spicy brine margarita, and, well, we can’t argue with that logic.

/ AUSTIN, TX Have a craving and a layover? Second Bar + Kitchen’s airport outpost offers buffalo fried pickles, complete with creamy Gorgonzola and a specialty hot sauce.

PHOTOGRAPHY BY RACHEL VANNI (JACOB’S PICKLES), STEVE LEGATO (BRICK & BREW), SARAH JACOBER (SECOND BAR + KITCHEN); PHOTOGRAPHY COURTESY OF BUBBA - SOUTHERN COMFORTS, WHISKEY KITCHEN

For an added kick, dip the spears in a spicy red mayo.

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T H E Y S AY THERE’S NO NIGHTLIFE. W E S A Y, Y O U ’ L L N E V E R WANT THE NIGHT TO END.

When the sun sets on a beautiful desert day, the night comes out to play. Nighttime adventurers are rewarded with an electrifying food scene, old-school arcades and intimate live music spots. So come, and let Phoenix surprise you.

Discover more at VisitPhoenix.com and #MYPHX.

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PLAY Sleep CHECK IN

The Inn Above Tide There’s no such thing as a bad view at this waterfront hotel in Sausalito, California. Its 26 guest rooms and seven suites are designed with swivel furniture, perfectly placed beds, and plenty of windows to maximize the eye-popping panorama of San Francisco Bay. Spring for one of the newly redesigned suites to start the day with quiches, pastries, and locally sourced fruit on a private balcony, lounge next to a fireplace, or soak in a jetted tub overlooking the water. For a different vantage point, rent a kayak nearby or ask the concierge to arrange a sailing lesson—whatever floats your boat. From $415

EYE Complimentary binoculars make it easier to take in Alcatraz Island, the San Francisco skyline, and—if you’re lucky—sea lions.

HOP ABOARD San Francisco is 30 minutes away via the Golden Gate Ferry, which docks next door multiple times a day.

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

PHOTOGRAPHY BY DREW KELLY

CREATE Drawing on Sausalito’s history as an artist’s haven, rooms come with a coloring book of town landmarks, sketched by local illustrators.

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1

98-Point Super Tuscan

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Gold-Medal Bordeaux

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91-Point California Zinfandel

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Gold-Medal French Malbec

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92-Point Portuguese Gem

6

Multi-Medal French Blockbuster

7

90-Point Spanish Discovery

A sumptuous classic from José Zuccardi, “one of the legendary names in Mendoza wine” ( The Wine Advocate ).

8

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Special invitation for Rapid Rewards® Members Introducing a delicious way to earn points, courtesy of Laithwaite’s Wine, the world’s leading home delivery wine merchant. With this festive introduction to the 4 Seasons wine club, you’ll: • Enjoy Laithwaite’s Top 12 award-winning wines (reds, whites, or a mix) for ONLY $69.99 plus $19.99 shipping & tax • Earn 2,000 Rapid Rewards bonus points with your first case • Get 3 bonus bottles of 90-point Malbec ($47.97 value) Then, look forward to an exciting new dozen every three months. Each case earns you 1,000 Rapid Rewards points and is a great value at just $149.99, saving you at least 20%. You take only the cases you want and every bottle comes with our 100% money-back guarantee. Your first case is packed with award winners (see right) and perfect for holiday enjoyment. Cheers!

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Order at laithwaiteswine.com/swa Please quote your Rapid Rewards # or call 1-800-649-4637 and offer code 0091003 Please allow up to eight weeks for points to be posted to your account. Southwest ® reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points. Bonus points do not count towards A-List, A-List Preferred, or Companion Pass qualification. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. Offer is only valid for first-time members, 21 and over, and limited to one case per household. Offer subject to availability and club enrollment. Future club cases are $149.99 plus shipping and tax. See full wine club terms and conditions at Laithwaiteswine.com/swa. Wines and offer may vary by state. 100% money-back guarantee applies to all wines. Licensed retailers reserve the right to refuse any order. State and local policy governs all transactions. All applicable taxes are paid. Delivery available to AK ($50 shipping surcharge per case), AZ, CA (offer may vary), CO, CT, FL, GA, IA, ID, IL, IN (limited delivery area), KS, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ (offer may vary), NM, NV, NY, OH, OR (not eligible for free gift), PA, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY and DC.

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10

Acclaimed Spanish Gran Reserva

11

93-Point Chianti Riserva

12 Double-Gold Portuguese Find

9/26/18 11:09 AM

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WORK Number

44%

PHOTOGRAPHY BY JEFF WASSERMAN/STOCKSY UNITED

of us have a snack drawer at work.

LIGHT BITES

There’s no need to pretend you were just reaching for that report. According to a survey of 2,000 workers conducted by Eggland’s Best, nearly half of us stash snacks at our desks.

Along with staving off hunger, grabbing a treat can help relieve stress, battle boredom, and spark a much-needed burst of energy. The poll also revealed a few of the most popular munchies to keep at the office: nuts, energy bars, hard-boiled eggs, and fruit. Oh, just one last thing—are you going to share that?

The survey also found that, on average, workers take two snack breaks a day.

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WORK Startup

Burrow

Buying a high-end sofa doesn’t have to be a hassle.

Here’s how co-founder Stephen Kuhl describes the furniture company: When I moved to Philadelphia to start business school, I had to buy a sofa. I rented a truck, drove to the store, paid $600, and spent a couple hours assembling it. I complained to my eventual co-founder, Kabeer Chopra, and he said, “Oh, that’s nothing.” We laughed about our experiences but thought there had to be a better way. We found the main reason sofas cost so much is because of their size— they’re expensive to pack and

BURROW BY THE NUMBERS

$1,195 / cost of a three-seat Burrow couch

1 / built-in USB

charging port in Burrow sofas

5 / available fabrics 10 / minutes of assembly time

PHOTOGRAPHY COURTESY OF BURROW

Burrow sofas are handmade in North Carolina.

Shop around at burrow.com.

ship. So we reverse-engineered a sofa that could come apart, fit into compact boxes, and be reassembled without tools. Because Burrow is modular, customers can change their sofa to fit their home and lifestyle. They can order another seat or a sectional, or switch up the armrests and legs. We didn’t want to reinvent the couch, but we doubled down on comfort and craftsmanship.

The fact that you can get the sofa faster and for less is great, but the product you live with every day has to be great, too.

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10/8/18 1:14 PM

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WORK Solution

For more, visit buymeonce.com or pick up Button’s book, A Life Less Throwaway.

Buy Into a Less Cluttered Life

Real retail therapy comes from more purposeful purchases, says Tara Button, founder of BuyMeOnce.

What is BuyMeOnce?

“It’s like Consumer Reports for the longest-lasting stuff. We research and compare products in every category, and have found more than 1,000 sustainable items— from a pen with enough ink to last a lifetime to a super durable soccer ball that never deflates.

The idea is that buying and using something for life is an amazing solution, both for the individual and the planet.”

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Where do you start if you want to adopt this buying philosophy?

“Look around you and identify the things that you would consider worthy of passing down to your grandchildren. How wonderful would it be if everything in your home were like that? Determining what you want to achieve and what to spend your time on will also help you decide which purchases are helpful and which are superfluous. Part of my life’s purpose is that I want to explore, so buying a bicycle is great at helping me to experience the world.

Buying jewelry, on the other hand, wouldn’t be, but it could be important to those who prioritize self-expression.”

What should you consider before buying a new item?

“First, ask yourself whether you want it just because it’s being dangled in front of you. If it’s something you need, determine if it’s the best possible version. Is it made from the best materials?

Has it been made in a way that reflects your values? Is it something that will go out of style quickly, or is it in line with your true taste? Finally, what is the manufacturer’s after-care policy?

At BuyMeOnce, we aim to find makers who back up their products with free repairs, because that means they’re committed to keeping their products useful for as long as possible.”

ILLUSTRATION BY ROB WILSON

10/5/18 3:20 PM

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WORK Tool

Chill Out

Manage your temperature with this personal thermostat.

If your office is always in a tussle over the temperature, Embr Wave ($299) can keep things from getting too heated. Instead of reaching for a fan or a space heater, simply press a button on the wearable, which directly warms or cools the skin on your wrist—by focusing on an area with a higher density of temperature-sensitive nerve endings, Embr Wave helps you feel more comfortable without adjusting your core temperature. The control bar even lets you choose the degree of change you want. Pretty cool, right?

Other Sleek Wearables

Garmin The Running Dynamics Pod ($70) uses cadence and other stats to analyze your running form. Misfit The Shine 2 ($80), a customizable smart watch, runs on a battery that lasts up to six months. Mighty This mini MP3 player ($86) lets you listen to Spotify playlists sans phone.

PHOTOGRAPHY COURTESY OF EMBR WAVE

Embr Wave’s battery charge lasts up to three days. For more, visit embrlabs.com.

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10/5/18 3:17 PM

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WORK Trip

WALKING DISTANCE

Charleston

No, this isn’t that French Quarter. The district, once part of the “walled city,” balances the past with the future.

EAT ↙ Corn fritters, blackened catfish, and shrimp and grits await at Slightly North of Broad— low-country cuisine at its finest.

RELAX ↙ Take a break from exploring to take in beautiful views at Waterfront Park.

Snap a pic by the pineapple fountain.

STAY ← The Vendue, an art-focused hotel, rotates exhibits in its public areas and holds a daily art reception with wine and canapés.

EDUCATE ← Learn more about the city’s grim role in the slave trade at the Old Slave Mart Museum.

SIP ← Named after a term for illegal bars opened during Prohibition, Blind Tiger Pub occupies a 19th-century building with a spacious courtyard perfect for enjoying a drink.

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ILLUSTRATION BY ANDREW JOYCE

10/5/18 3:14 PM

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10/2/18 1:34 PM

RESTAURANT OF THE MONTH

I TA L I A N S T E A K H O U S E

Anaheim / Los Angeles ANAHEIM WHITEHOUSE 887 South Anaheim Blvd - 714.772.1381 Wine Spectator Award of Excellence, 2001-2018. DiRona Since 1988. Zagat Rated Excellent, 2018. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat www.anaheimwhitehouse.com Italian immigrant Bruno Serato took over the owner-ship of the restaurant, which now features Northern Italian cuisine. His award-winning excellence and signature entrees befit the establishment, now Anaheim White House Restaurant, and his philosophy is simple: to treat each and every one of his patrons as a distinguished guests in his home. Simple as it may be, Anaheim's once "hidden treasure" is now recognized worldwide, and is now a "home" to many. Numerous celebrities such as Danny De Vito, Madonna, Andrea Bocelli and even former president Jimmy Carter have graced the home's threshold.

Chicago / Downtown Italian Village Restaurants-Visit Italy right in Chicago THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steak and Chop House VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy.

2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.

Disneyworld/Universal/Orlando, FL

CHRISTINI’S CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES. www.christinis.com

Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015.

Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com

Los Angeles / Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to peoplewatch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984.

Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms.

Wine Spectator Award 18 consecutive years, 2000-2018. Editor’s Note: The Finest in Tampa Bay. Try the Osso Buco and the Filet Mignon, they are over the top! www.donatellotampa.com

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Info 1-800-448-7544

Tampa, FL DONATELLO

www.meatmarket.net An internationally-inspired menu of prime cuts of beef, seafood, poultry and crudo offerings S Beach Miami, Lincoln Rd, FL • 305.532.0088 EL San Juan Hotel, PR • 787.253.2007 Palm Beach Island, FL • 561.354.9800

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Denver/Englewood, CO • 720.744.2622 West Chicago/Burr Ridge, IL • 630.468.2089 West Chicago/Warrenville, IL • 630.393.1900 Northwest Chicago/Lincolnshire, IL • 847.276.2000 Northeast Indianapolis, IN • 317.846.8303 Fort Wayne, IN • 260.459.2222 Louisville, KY • 502.584.3266 Bloomfield Hills, MI • 248.712.4095 Cincinnati, OH • 513.489.1212 Scottsdale, AZ • 480.699.0480 Ashburn, VA • 571.510.3898

E. 46th Street, NYC • 212.490.8300 4 Park Ave., NYC • 212.889.3369 409 Greenwich Street, NYC • 212.925.0350 200 East 54th Street, NYC • 212.588.9653 250 West 41st Street, NYC • 212.921.3720 Beverly Hills, CA • 310.385.0640 Waikiki, HI • 808.922.3600 Somerville,NJ • 908.541.0344 Tokyo • Osaka • Korea • Singapore

Tucson, AZ • 520.877.2377 Carlsbad, CA • 760.438.9111 San Francisco, CA • 415.273.3088 Amelia Island, FL • 904.432.2201 Louisville, KY • 502.313.6711 Austin, TX • 512.222.2627 Dallas (on Lamar), TX • 214.652.4800 Dallas (on Lemmon), TX • 214.528.9446 Edinburg, TX • 956.223.7412 Fort Worth, TX • 817.350.4100 Grapevine, TX • 817.481.5555 Plano, TX • 972.608.2627 San Antonio, TX • 210.222.2627

www.stockyardssteakhouse.com 5 minutes from Sky Harbor International Airport - Est. 1947

www.HydeParkRestaurants.com Featuring aged steaks, chops and fresh fish Daytona Beach, FL • 386.226.9844 Sarasota, FL • 941.366.7788 Detroit/Birmingham, MI • 248.594.4369 Detroit/Livonia, MI • 248.679.0007 Akron, OH • 330.670.6303 Cleveland/Beachwood, OH • 216.464.0688 Cleveland/Downtown, OH • 216.344.2444 Cleveland/Westlake, OH • 440.892.4933 Columbus/Upper Arlington, OH • 614.442.3310 Columbus/Downtown, OH • 614.224.2204 Columbus/Dublin, OH • 614.717.2828 Downtown Indianapolis, IN • 317.536.0270 Pittsburgh, PA • 412.222.4014

5009 E. Washington St., Phoenix • 602.273.7378

www.chicagochophouse.com The Chicago Chop House bestows every guest with exceptional quality, flavor, service, and ambiance.

Downtown Chicago 60 W. Ontario St., Chicago, IL • 312.787.7100

www.grasslandsusa.com You can go anywhere to get a steak.

But there’s only one place you can go, to experience meat.

400 West Disney Way #199 Anaheim, CA • 657.208.1133

www.pampasusa.com Seemingly endless parade of sizzling skewers

www.jimmykellys.com A Nashville institution since 1934 217 Louise Ave., Nashville, TN • 615.329.4349

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3663 Las Vegas Blvd. S., Ste. 610 Las Vegas, NV • 702.737.4748 529 Alma St., Palo Alto, CA • 650.327.1323

www.tropicalacres.com Est. 1949 – Where the TRADITIONAL AMERICAN STEAKHOUSE began!

2500 Griffin Road, Ft. Lauderdale, FL • 954.989.2500

Independently owned and operated with over 60 locations.

10/10/18 10:16 AM

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10/2/18 2:35 PM

WORK Takeaway

OUT TAKES MAIN MISSION Our goal at Adobe is to boost productivity and make products easier to use. The creative world doesn’t need more ideas—we need more execution.

PRODUCT PICK I’ve been using Adobe’s Spark Post nonstop. It’s free and has great templates and fonts to create shareable social media posts.

Scott Belsky

To stay motivated, Adobe’s chief product officer suggests “short-circuiting” your rewards system.

THE IN-BET WEEN We celebrate the starts and finishes, but the ups and downs in the middle don’t get a lot of discussion. [With my book,] I wanted to chronicle the insights that people use to get them through.

When you embark on a creative, long-term pursuit, that vision at the end of the tunnel isn’t enough to keep you going inch by inch—you need something else. I founded Behance, now one of the largest online networks of creative professionals. Early on, we didn’t have revenue or customers. To keep the team engaged, I might say, “We’re going to fix this many bugs in two weeks, and then go out for a special dinner.” Another example: We typed “Behance” into Google every day and it would ask, “Do you mean enhance?” We aimed to get the product out there so Google would stop thinking we were a mistake. Six months later, our engineer typed in “Behance” and we popped up.

PHOTOGRAPHY BY MAYKEL LOOMANS

Belsky’s new book, The Messy Middle, explores the hardest stage of business ventures.

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E M BR AC E T H E E L E M E N T S f i r e

e a r t h

w a t e r

a i r

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by TOMMIE ETHINGTON illustrations by ALEX GREEN/FOLIO

W

hen the mercury takes a dive, our instinct is to head indoors, bundle up, and hibernate until

spring. But as any outdoor enthusiast will tell you, the colder months are made for adventure.

Inspired by fire, air, earth, and water, we built this year’s winter travel guide around activities that make us not only want to brave the elements, but also welcome winter with open arms. Whether it’s conquering the downhill on a ski bike, reveling in a colossal ice castle, or sipping a hot toddy on a rooftop, there’s something here for everyone.

Of course, winter’s joys go beyond pure adrenaline. To capture the quiet allure of the season, we asked five writers to share mo-

PHOTOGRAPHY BY BLAKE GORDON

ments that stuck with them long after the ground thawed. The soothing power of campfires. A breath of mountain air. The sweetness of a snowfall. The reason to get outside? It’s hard for us to think of a reason not to. Go on, winter is waiting. november 2018 Southwest 61

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f i r e

Arenal Volcano on the horizon, Nayara Springs’ spa (below), guests in the Costa Rican rainforest (left)

Sleep at the Base of an Active Volcano Nayara Springs has amenities you’d expect from a luxury stay—an infinity pool, a world-renowned spa—but what sets the boutique property apart is its location inside Arenal Volcano National Park.

Hike across dried lava fields left over from a 1968 eruption, conquer roaring Class IV rapids on the Sarapiqui River, or get to know the local fauna. Last year, the resort partnered with a wildlife rescue center to build an on-site habitat for sloths, and guests can get up close by volunteering to help feed the three-toed residents. Other highlights include birding expeditions and a nocturnal, wild frog–watching tour.

Cross-Country Ski by Candlelight

Craft a Molten Masterpiece

minneapolis

seattle

The cure for cabin fever is the City of Lakes Loppet Ski Festival, held Jan. 31–Feb. 3. The urban cross-country ski event hosts races as well as a nighttime jaunt across the frozen Lake of the Isles.

Open to skiers and walkers alike, the path is lined with ice-encased candles, and side spectacles include fire dancers and ice sculptures of world landmarks.

Using a 2,000-degree furnace and some instruction, students at the Seattle Glassblowing Studio shape glass, infuse it with color, and leave with a keepsake (think everything from a pumpkin to a paperweight).

PHOTOGRAPHY COURTESY OF NAYARA SPRINGS

arenal volcano national park, costa rica

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IN MY ELE ME N T

Sparks of Comfort

M

Snag a Table at a Hot Dining Experience

PHOTOGRAPHY BY REY LIPEZ (MAYDAN)

washington, d.c.

Since opening last year, Maydan has captivated the capital’s foodies (and received a James Beard nomination, to boot). Step through the unmarked blue door to take in Middle Eastern flavors and the restaurant’s pièce de résistance: a copper-domed fire pit complete with tandoori ovens and grills for specialties like slowroasted goat shoulders and saffron-dusted kebabs. + we also love The shabu-shabu dining at Osawa in Pasadena, California

y husband, dennis, and I have birthdays less than a week apart. When they roll around each November, the leaves in Middle Tennessee are ablaze with color and the nights are crisp—perfect camping conditions. Which is why an overnight with a few close friends at Henry Horton State Park, 50 miles south of Nashville, was how we planned to celebrate in 2014.

As the weekend drew near, though, we hit two snags. First, unseasonably cold temperatures crept into the forecast. I thought, It’s nothing an extra blanket and a pair of long johns can’t solve. Second, we learned we were pregnant.

To say we were thrown for a loop is putting it mildly. In our 13 years of marriage, Dennis and I had talked about children from time to time, but producing (and providing for) a functional human seemed daunting for two anxiety Olympians like us, and we’d quietly settled into “DINK” life—dual income, no kids.

We considered canceling the trip altogether, but ultimately forged ahead in a kind of daze.

Whether we did it to avoid flaking out on our friends or to try and distract ourselves, it’s hard to say.

No matter the reason, I trudged into the woods dreading the night ahead of me. It was frigid, and I felt ill and in over my head.

CONTINUED ON PAGE 74

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a i r

Hit the Slopes With a Snowkite lake tahoe area

PHOTOGRAPHY BY MATT BANSAK PHOTOGRAPHY

Former North American snowkite champion Tyler Brown founded the Sierra Snowkite Center in California so others could experience the thrill of “catching air.�

Snowkiting, which is similar to water-based kiteboarding, takes skiing and snowboarding to the next level with the addition of a wind-powered kite. No prior kiting experience is required (although you should be proficient enough on skis to tackle a green run). Lessons include the kite and plenty of practice time in a snowy meadow before you climb in elevation.

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IN MY ELE ME N T

A Spoonful of Sky

G Curl Up on an OpenAir Patio chicago

Jam Out at Winter Jawn philadelphia

PHOTOGRAPHY BY KAILLEY LINDMAN

This free outdoor music festival has been making (sound) waves since 2011. Past lineups have included acts like Tegan and Sara, Cold War Kids, and Twenty One Pilots.

Join in Jan. 26.

Boogie on Down the Mountain government camp, oregon There’s snow tubing, and then there’s cosmic snow tubing.

Mount Hood Skibowl transforms its track every weekend with more than 600,000 LED lights, glow sticks, a laser light show, and a live DJ.

Come winter, Upstairs at The Gwen serves a winning combo of curling and cocktails. Reserve a table to give the Scottish sport a go. + we also love The fire pits and wood-fired pizzas at Gallow Green’s rooftop ski lodge in New York City

rowing up in Minnesota, a winter day had three possible descriptions: It was about to snow, it was actively snowing, or it had just finished snowing. In this constant snowbound state, my siblings and I looked out the window at the falling fluff and saw more than just the possibility of a day off school.

We saw “snow pudding,” a treat that, unlike every other dessert, we could eat any time. Even—and especially—in the morning.

My mom got the idea from an episode of Mister Rogers’ Neighborhood. She gave us each a bowl and we would compete to see who could bring back the tallest mound. Once inside, we’d follow the recipe—6 cups snow, 1 cup milk, ½ cup sugar, ½ teaspoon vanilla—and whisk it into an almost gelato-like cream.

Ideal pudding snow is like good skiing snow: airy, fluffy, not too waterlogged. We don’t seem to get snow like it much anymore. But every time we do, the Facebook pages of family members fill with photos of their kids with buckets, collecting a backyard harvest. Recently, on a hot day, my 5-year-old daughter called out: “Daddy, do you remember making snow pudding?

It’s like sugar, with some snow. It is soooooo yummy!” It struck me.

Another generation looks forward to snow just like we did, not as a source of dread but as something to, literally, eat up. —Dan Simmons november 2018 southwest 65

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e a r t h

Put the Pedal to the Powder middlefield, connecticut

See Penguins on Parade pittsburgh No need to visit Antarctica to see a march of the penguins. The Pittsburgh Zoo & PPG Aquarium lets the tuxedoed birds roam free for a meet and greet with visitors on weekends from December through February, weather permitting. The colony, including 33-year-old veterans Mr. T and Mickey, strut their stuff, play in the snow, and pose for pictures.

PHOTOGRAPHY BY AUSTIN CRONNELLY/ TANDEM STOCK , PAUL SELVAGGIO (PENGUINS)

It’s like riding a bike, except instead of wheels, the frame is supported by two mini-skis. Ski bikes have command of 80-plus acres of terrain at Powder Ridge Mountain Park & Resort, 30 minutes outside Hartford, Connecticut. Take a lesson first and then explore on your own.

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Trek Into the Backcountry

valley of fire state park, nevada

IN MY ELE ME N T

Backyard Playground

Step foot in Nevada’s largest state park, and it’s easy to see how it got its name. The sandstone cliffs and red rock formations evoke leaping flames, glowing embers, and the ash of spent fires. Problem is, in the summer, sweltering 100-degree weather makes it difficult to explore for long. When the temperatures do drop, the park becomes a playground. Its proximity to Las Vegas makes it ideal for day-trippers, while nearly 150 campsites allow adventurers to hit all the highlights, including petrified forests, ancient petroglyphs, and slot canyons galore. + we also love The breathtaking views of Niagara Falls seen from the Goat Island Scenic Walk

Step Into Another World

PHOTOGRAPHY BY MARK PICKTHALL (LIGHTS)

saratoga, california Artist Bruce Munro has created his version of Narnia at the Montalvo Arts Center, a 30-minute drive from San Jose, California. Inspired by C.S. Lewis’ classic fantasy series, Munro’s exhibition (on view until March) transforms the grounds with 10 light-based works, ranging from a modern take on a lamppost to an illuminated wave of upcycled plastics.

A

s soon as I step out of my car, my running shoes sink into soft powder. Ahead, the Bonneville Shoreline Trail wiggles 100 miles along the Wasatch Range, the Rocky Mountains’ western edge, which cradles Logan, Utah, between its jagged cliffs and the bed of the Great Salt Lake.

It’s 10 degrees and still dark.

Yet I’m joining a few friends for a 7-mile run—our weekend tradition since 2015.

I strap spikes on my shoes, flash my headlamp, and fall in line. The frozen air seizes our burning lungs.

We’re missing our beds, but within a few short minutes, we start to climb the rocky earth, forced up by the clash of tectonic plates.

We pass sagebrush and the bare branches of cottonwood and aspen trees. The blanketed valley sleeps below. In the city, on the plowed streets, my mind can safely drift among life’s worries. On the trails, mental wandering is risky. Every step must be plotted.

The thaw comes when the sun climbs to the top of the mountain peaks, and I’m reminded why it’s always worth it. It might be the slices of sunlight cut by a tree’s shadow or the sprinkle of ice particles in the air or the steam rising off our skin. But something illuminating will inevitably catch our eye and hold us for a long pause before our legs begin to move again.

—Kase Johnstun november 2018 southwest 67

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w a t e r

Wander in an Icy Wonderland midway, utah

PHOTOGRAPHY BY AJ MELLOR

Brent Christensen’s first “ice castle” was a frozen playground he built for his daughter in the front yard of their home just outside Salt Lake City. Nearly a decade later, he’s the mastermind behind an acresize, 30-foot-tall icicle fortress featuring tunnels, slides, and color-changing lights that enhance the experience at night. Nowhere near Utah? The company, Ice Castles, also oversees creations in Colorado, Minnesota, and New Hampshire. Tickets go quick, as do the castles themselves— they typically open in late December and last, on average, six to eight weeks.

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Fa-La-La Float newport beach, california Dating back to 1908, the Newport Beach Christmas Boat Parade is a five-night celebration (Dec. 19– 23) that involves 200-plus boats decked out in lights, Christmas trees, and over-the-top decor. To be part of the action, book a spot aboard one of Newport Landing’s parade vessels.

Take a Shivering Run Down the River lava hot springs, idaho Don your swimsuit (crazy costume optional) and join the Fire & Ice Winterfest’s popular polar float on Feb. 2. After braving the frigid quarter-mile route along the Portneuf River, participants warm up at the town’s namesake springs.

Harvest Ice (the Old-Fashioned Way) south bristol, maine Before refrigerators were the norm, blocks of ice were sawed from frozen waterways, loaded onto ships, and carried to distant ports. The Thompson Ice House Harvesting Museum preserves this tradition by inviting visitors to employ century-old techniques at their annual ice harvest, held Feb. 17. Return in July to sample the bounty at the community’s ice cream social. november 2018 Southwest 69

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w a t e r

Skate Beneath the Skies coronado, california

Located just outside San Diego, Hotel del Coronado transforms its palm tree–lined lawn into an ice skating oasis overlooking the Pacific Ocean. Reserve a table at the rink-side lounge for unlimited hot cocoa and easy access to a fire pit.

In town on Dec. 15? Don’t miss a special appearance by Olympic gold medalist Tara Lipinski.

PHOTOGRAPHY COURTESY OF HOTEL DEL CORONADO

+ we also love Rosa Parks Circle, designed by architect Maya Lin, in Grand Rapids, Michigan

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IN MY ELE ME N T

Catching Magic

Chill Out

Three more icecentric experiences “ICE!” AT GAYLORD HOTELS

Multiple locations November through January, marvel at indoor displays of colorful, hand-carved ice sculptures inspired by everything from the classic flick A Christmas Story to Dr. Seuss’ How the Grinch Stole Christmas.

TARYN SIMON’S A COLD HOLE

North Adams, Massachusetts The Massachusetts Museum of Contemporary Art invites visitors to literally jump into this interactive exhibition exploring the effects a cold water plunge has on the body. Be sure to reserve a time slot in advance.

BAVARIAN ICEFEST

Leavenworth, Washington Held Jan. 19 –20 in a town that looks like it belongs in the Alps, this annual event features live ice carving, a snowball toss, and quirky games like the “ice cube scramble.”

T

he pond was a sheet of white, the sky a dome of January’s deepest blue. Waiting for a bite, I hopped from foot to foot above the hole we had carved with a chainsaw. On the shore, an eagle shifted on the limbs of a big pine, equally eager to see what I’d pull up.

The eagle and I were both there for survival, but mine was psychological. He wanted a pike; I wanted to participate instead of hibernate.

In Maine, the first ice arrives unwelcome in late fall, barely a skim on the pond where I walk my dog.

I put my head down and think bleakly of rising fuel prices. But then winter’s ice thickens, until one day the shacks appear on the river, and my head comes up again.

I admire the beautiful pluck of mankind, how we make houses so we can crouch over holes in frozen landscapes, looking for life.

“It is like fishing up moonbeams through the kitchen floor,” the poet Robert P. Tristram Coffin once wrote of ice fishing. There is exactly that component of magic.

You have won the right, through your endurance of this hard winter, to walk on the world of fishes and invite them up into your house. The catch tastes of magic, too, cooked on the improbable fire built on ice. On that day, I ate enough to get full on the hard-won delicacy and then tossed the stillmeaty bones to the eagle, my companion in winter, who snatched them up. —Mary Pols november 2018 southwest 71

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s t a y

Recharge at these five retreats, where the outdoors is part of the draw.

AMANYARA Providenciales, Turks and Caicos With amenities like a personal pool and a private chef, it’s almost too easy to stay put. But beyond the luxe pavilions and multi-bedroom villas, this island hideaway makes the most of its location between a marine national park and a nature reserve.

Kayak with the resident naturalist, assist in sea turtle conservation efforts, and end the day with a “stargazing kit” that details the history of constellations. From $1,050

GETAWAY Multiple locations When Brooklynites Jon Staff and Pete Davis set out to build clusters of tiny cabins in the woods near New York City, Boston, and Washington, D.C., they had a few guiding principles: no Wi-Fi, ever; in addition to indoor kitchenettes, there should be picnic tables and fire rings for al fresco dining; and beds must be within view of a window, so you can wake up surrounded by trees.

From $99 GRAND HOTEL GOLF RESORT & SPA Point Clear, Alabama Activities abound at this recently renovated 405-room hotel.

Play a round of golf on one of two championship courses, fish off the private pier, or while away an afternoon with a game of croquet, cornhole, or bocce ball on the sprawling recreation lawn. From $269

Rustic or ritzy? Rendezvous Huts (pictured), a Getaway cabin (above), Amanyara’s open-air suite (top right), and Calistoga Ranch (right)

PHOTOGRAPHY BY JAMES HARNOIS (RENDEZVOUS), JOE THOMAS (WOMAN)

RENDEZVOUS HUTS Methow Valley, Washington For a true ski-in, skiout experience, book one of five rustic cabins set in the Cascade Range. They’re each connected by 23 miles of groomed cross-country trails (the closest hut is about 4 miles from the trailhead) and come equipped with the essentials, including woodstoves and board games. From $150

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What to Pack

Outfit yourself with these winter wardrobe must-haves.

BOOTS (HIS) Samuel Hubbard’s Winter’s Day boot is a slipper, trail boot, dress shoe hybrid. A waterproof membrane keeps feet dry, while a “super grip” sole provides optimal traction during icy days. $340; samuelhubbard.com

BOOTS (HERS) Both practical and stylish, the water-resistant ABEO Burnaby boots feature built-in orthotics and a warm shearling lining. Pompom tassles add flair. $160; thewalkingcom pany.com

PHOTOGRAPHY COURTESY OF CALISTOGA RANCH, AUBERGE RESORTS COLLECTION

WOOL SCARF

CALISTOGA RANCH Calistoga, California This 157-acre property is tucked away in a canyon overlooking Napa Valley and boasts an open-air fitness center, miles of pet-friendly hiking trails, and 50 private guesthouses. Outdoor fireplaces and deckside hot tubs allow guests to capitalize on the mild NorCal winter.

From $695

These cozy mufflers are made in the U.S. and inspired by the culture and landscapes of the American Southwest. $70; pendleton-usa.com

GLACIER GLASSES Beloved by skiers, climbers, and James Bond, Vuarnet Ice specs block out the glare from sun and snow. The side panels also pop off, leaving a cleaner silhouette for the streets. From $280; us.vuarnet.com

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“SPARKS OF COMFORT,” CONTINUED FROM PAGE 63

There were hugs and high-fives as everyone arrived, but no announcement. Dennis and I had agreed it was better to keep our news under wraps so early on. Just act normal, I thought as I fumbled through setting up camp. It was a refrain that had been running through my mind for days.

Once we had the fire going, we snugged down around it against the growing cold, telling stories, laughing, eating s’mores, passing a flask I pretended to nip from, and laughing some more. Hours went by without any of us noticing.

I once read somewhere that engaging the senses is a good way to de-stress, to “live in the moment,” as gurus would say. Though I wasn’t thinking about that then, the campfire seemed to be delivering its own form of meditation. Its warmth settled on my cheeks and pooled in the folds of the blanket wrapped around me. Its cedar-anddamp-earth smell hung above us,

I knew the fire would keep us warm and toast our marshmallows.

But I’d no idea it would kindle a peace in me.

like breathable nostalgia. It filled conversational lulls with pops and crackles, quick spans where I’d lose myself completely in watching it lap the night air.

In its glow, Dennis’ face flickered in the sepia tones of a classic movie. Now and then, our eyes would lock, and we’d silently acknowledge the whopper of a secret we shared. In the unspoken language of people who know each other inside and out, he’d raise an eyebrow to ask if I was OK. I’d smile to tell him I was, and he’d grin back. Same old Dennis … only not the same. Literally and

figuratively, I was seeing him in a new light. (I couldn’t have known it then, but he’d wear that same goofy grin the following July when he held our son for the first time.)

I had expected the fire would keep us warm and toast our marshmallows. But I’d no idea it would kindle a peace in me and melt away the tension I’d been carrying for days. It was another of life’s surprises. I pulled my blanket tighter around my shoulders and decided, at least for one night, to let my worries rise like the smoke and drift away.

—Tracy Marsh

Aztec Mentor Program “ has been fantastic and helped me in getting my first bioengineering position. It has given me a new passion to aid and mentor students into achieving their aspirations and goals just like I was helped by my own mentors.

Professionals can build networks to hire the best of the best in the field.

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Career Services

(L-R) Khoa Vo (2020); Julian Navarrete (2020); Edgar Ramirez (2017), forensic biomechanical reconstructionist, Vanderpol and Associates; Michelle Vargas (Master’s 2021), staff mfg/ops quality engineer, Illumina

Visit studentaffairs.sdsu.edu/aha to learn more about hiring Aztecs.

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DON’T VISIT. LIVE IT. Destroy the old. Create the new. A timeless clash in which progress seeks new form.

The old resists the new. The new replaces the old. The process is art itself. The outcome: beautiful evolution. It’s not just time to forget the past—it’s time to obliterate it.

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Where My Worries Wash Away

by REBECCA FLINT MARX

illustration by ALEX GREEN

No matter where I go, hot springs, saunas, and steam rooms

don’t just relax me.

They renew me.

I

was raised in Michigan, where we had only Jacuzzis and gym saunas, the latter of which terrified me with the giant-font health warnings displayed on their doors. The idea of sitting around in a hot room with a bunch of sweaty, sometimes-naked strangers was not an appealing one, even if it was supposed to be good for you.

Later in life, I spent time living on a New Zealand commune that came with a small Hobbit-esque sweat lodge. It may have been the ambience, or it may have been the delirious heat; all I can tell you

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is that, from that point on, I became the sort of person who enjoys sweating in the company of strangers.

Now, I’ve been to bathhouses from California to New York, Paris to Helsinki. Although each one has had its own distinct character reflective of the local culture, all of them have offered me one thing that is difficult, if not impossible, to find outside their walls: the opportunity for renewal against a backdrop of communal vulnerability. And, in doing so, some of those places have changed my life.

It’s happened where I least expected it. I didn’t, for example, go into the Russian & Turkish Baths in New York’s East Village expecting to find anything other than conditions that approximated a rush hour subway car with broken air conditioning: The 126-year-old facility is bare-bones, frequently crowded, and low on amenities.

You can, however, pay someone to beat you with a broom made of

transcendent beauty I had found in the springs, the sensation of hot water diluting my troubles until my mind resembled a calm, clear pool.

oak leaves (the idea being that this platza treatment opens the pores and exfoliates the skin). The first time I went down the stairs to the sauna and steam room, I thought I was descending into hell. What I found instead was a group of my fellow New Yorkers, stripped of their clothing and defenses. We sat together, largely in silence, a still

eye in the center of the city’s eternal storm. When I left, I finally had some understanding of how to live in New York. The key, I realized, was to periodically retreat behind a veil of steam so thick that the city couldn’t find you. Sweating out toxins is a myth—the body sweats to cool itself—but I believe that if you sit still long enough, you can

ment

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2018

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sweat out your stress, and in its place remains the almost superhuman resilience required to resume daily life.

Years later, in the wake of the breakup of a long-term relationship, I discovered my first hot spring during a trip to California. I had gone to Big Sur to try to fix my head and on my second night there drove south along the pitch-black Pacific Highway to the Esalen Institute, a nonprofit hot springs retreat that offers special public hours between 1 and 3 a.m. The springs are perched on a cliff above the ocean; to experience them, you sit in a clawfoot tub and fill it with hot, faintly sulfurous water.

The first time I did this, I watched the steam rise into the cold sky choked with stars and listened to the waves a few hundred feet below. In that moment, I came closer to finding God, or some version of God, than I ever had before—or have since.

The Esalen springs, I told my next boyfriend, were my favorite place in the world. He took me seriously enough that, when we went there several years after my first visit, he got down on one knee and asked me to marry him. It was 2 a.m. and the stars were out. I said yes. How could I not?

As it turned out, there were some good reasons not to, and it was with the memory of Esalen in mind that I decided to flee New York for San Francisco after I broke off my engagement. I wanted to recapture the crazed, transcendent beauty I had found in the springs, the sensation of hot water diluting my troubles until my mind resembled a calm, clear pool.

I stayed in San Francisco for four years. Part of what sustained me was the reassuring proximity of Northern California’s many hot springs, though it was the Kabuki Springs & Spa baths in San Francisco’s urban Japantown that I visited most frequently.

As I had in New York, I sat among strangers in a state of stoic

F1_bathhouses_NP.indd 79

condensation, occasionally migrating from sauna to steam room to plunge pool. The Kabuki baths were utterly serene; there was a gong you could hit if anyone got too chatty. Where the Russian Baths had telegraphed endurance and Esalen cosmic spirituality, Kabuki radiated wellness, the sense that we were all just one 120-degree steam room away from achieving our better selves. Every one of us had set aside our schedules,

phones, and inhibitions to pursue renewal in a shared space. In doing so, we had allowed ourselves to be open—to extreme temperatures, our physical limitations, and the proximity of other people’s mostly unclothed bodies. If that isn’t a prerequisite for self-betterment, I don’t know what is.

Rebecca Flint Marx is a Brooklynbased writer and can be reached at rfmarxworks@gmail.com.

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WE BELIEVE in HELPING COMMUNITIES REACH new HEIGHTS. That’s why we are proud to be served on Southwest Airlines.® Because we both know that when you support the communities around you, you become all the better for it. So today, when you order a cup of rich, smooth Community Coffee, know that you are supporting those around you in more ways

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H AV E A C U P D U R I N G YO U R F L I G H T T O DAY. Learn more at CommunityCoffee.com/giving-back

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Agenda

SET YOUR SIGHTS ON

Dallas › Tucson, AZ › New Braunfels, TX › Easton, PA › New York City › George Town, GCI › Orlando, FL › Lahaska, PA › Atlanta › Los Angeles › Miami Beach, FL › Las Vegas › Boston

PHOTOGRAPHY BY CARTER ROSE COURTESY AT&T PERFORMING ARTS CENTER

Artists at Aurora will take on the theme “Future Worlds,” exploring what life might look like in the years to come.

Where to Go Next

Add these can’tmiss community events to your calendar.

/ DALLAS Light Up the City NOVEMBER 3

Given a concrete and steel canvas, artists paint downtown Dallas by splashing eye-popping video displays onto buildings and filling neighborhood blocks with glittering light installations.

Part street festival and part art exhibition, Aurora adds a lot of razzle-dazzle to the urban architecture around us. In its ambitious flights of fancy, Aurora is also a reimagining of the city’s potential, and of the public spaces we too often take for granted.

At the very least, for one night, it’s reason to walk around and gawk at a bunch of super cool lights. dallasaurora.com

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NOVEMBER 2–4 TUCSON, ARIZONA

Lift Your Spirits Día de los Muertos, the Mexican holiday that resonates on either side of the border, is a chance to honor the dead and celebrate the lives they led. Tucson has its own set of distinct multicultural festivities bringing the living closer to the afterlife, culminating downtown with the All Souls Procession and the burning of an urn filled with items—letters, photos,

flowers—dedicated to the ones we’ve lost. While the procession has come to be associated with the season’s various holidays, it sprang up independently out of the city’s diverse artistic community. That creative spirit still animates the event. allsoulsprocession.org NOVEMBER 2–11 NEW BRAUNFELS, TEXAS

Do Your Wurst

For 10 days every year, Landa Park transforms into Wurstfest,

a full-fledged cultural celebration of this Texas city’s German roots.

Brush off your dancing shoes for the waltz contest, sip your way through a variety of Bavarian brews, or swing by the Naegelin’s Bakery stand for some strudel.

(Speaking of strudel, don’t forget to come hungry: Along with plenty of the fest’s titular dish, visitors can enjoy the crispy potato pancakes called kartoffelpuffer.) Pintsized festivalgoers can explore Kinderhalle, while thrill-seekers can brave the carnival rides. Not the wurst way to spend a day, eh? wurstfest.com

Blending old world and contemporary designs, Santa Fe Goldworks creates one-of-a-kind, handmade pieces reflecting the New Mexican fusion of cultures and customs.

NOVEMBER 3–4 EASTON, PENNSYLVANIA

Pig Out

River of Love® exclusively at Santa Fe Goldworks

You may stay for the live music and beer, or for the farm-to-table fare that includes vegetables, fruit, and cheese. But you don’t come to the PA Bacon Fest with a hankering for kale salad. You’re here for the fat strips of bacon, the pork barbecue, the pig roasting on a spit.

Per the fest itself, everyone from “Philly food trucks and farmers market vendors to local restaurants” will be going whole hog during the two-day extravaganza. pabaconfest.com NOVEMBER 5–11 NEW YORK CITY

on e P laza

60 East San Francisco Street | Suite 218 | Santa Fe, NM 87501 505.983.4562 | SantaFeGoldworks.com

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Laugh Out Loud Conan O’Brien or Yvonne Orji?

Marc Maron or Tracy Morgan?

Anthony Jeselnik or Jo Koy? These are among the difficult

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regional fare, firework displays, and the Pirate Pooch Parade (canine—and human—costumes are encouraged). The entertainment also includes a “pirate invasion,” a parade that marks the pirates’ official landing on the island. If you stick around, you’ll get to see the ne’er-do-wells’ sentencing. visit caymanislands.com NOVEMBER 10 ORLANDO

scheduling quandaries that await you at the New York Comedy Festival, which packs more than 200 comedians into 100 shows in a number of venues across the Big Apple, from the Brooklyn Academy of Music to Madison Square Garden. But don’t sweat the decision-making. With that many funny people in the city at once, the laughs should be easy to find. nycomedyfestival.com

Crack a Cold One

NOVEMBER 8–12 GEORGE TOWN, GRAND CAYMAN ISLAND

Set Sail

Avast, matey! It’s time to test out your sea legs at the 40th annual Cayman Islands Pirates Week Festival. A love letter to all things swashbuckling, the event jumps around the Cayman Islands, but its five-day stay on Grand Cayman features live music, street dancing,

Warm weather and cold beer are a match made in heaven, which, in November, might as well be Florida. The Orlando Beer Festival features some of the Sunshine State’s finest breweries, although you’ll also be able to sample beers from around the world (as well as a few wines) in the temperate confines of Festival Park. orlandobeer festival.com

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Build a Masterpiece

We sure hope you’ve been watching a lot of HGTV lately—you’ll need some of that design inspiration if you want to dazzle at the Gingerbread House Competition & Display, held at Peddler’s Village. Each year, amateur architects show off their carefully

constructed creations, which must be made from more than 50 percent gingerbread and fit into one of several categories, including movie or TV set, traditional, kids only, and, new this year, Philly pride. Winners are announced on Nov. 19, but all entries will remain on display into 2019. Do you mind passing the gumdrops? peddlers village.com

NOVEMBER 18–FEBRUARY 17 ATLANTA

Reflect Yourself

Yayoi Kusama’s Infinity Mirrors seem to stretch into eternity. The reflections certainly recur endlessly on Instagram, where your friends have been sharing photos of the Japanese artist’s spectacular work for the last couple years.

That’s thanks in large part to this traveling exhibition, making its last U.S. stop at the High Museum of Art. To step inside one of Kusama’s mirror rooms is to see yourself in a vast world of whimsy and wonder, surrounded by her polka dots and pumpkins and points of cosmic dust. Go. Get the best selfie of your life. high.org NOVEMBER 22 LOS ANGELES

Gobble and Go We won’t accept tryptophan, the amino acid whose presence in turkey is often blamed for causing your post-Thanksgiving meal nap

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PHOTOGRAPHY BY TARGOVCOM/ISTOCK

NOVEMBER 16–JANUARY 5 LAHASKA, PENNSYLVANIA

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on the couch next to Uncle Joe, as an excuse for missing the Turkey Trot Los Angeles. With a 5K and a 10K, you’ve got options. With rare views of historic downtown LA cleared of car traffic, you’ve got a reason. With funds raised for charity, you’ve got a cause. If you’ve got a silly turkey costume to wear while running, then you’re really set. turkeytrot.la DECEMBER 6–9 MIAMI BEACH

Enjoy the Views

shows, attend autograph sessions, and enjoy a few cold ones at Rodeo Saloon. nfrexperience.com DECEMBER 16 BOSTON

Spill the Tea Turn the clock back to 1773, don your finest revolutionary garb, and keep an eye out for any Loyalists who might be roaming the streets. On the anniversary of the infamous event, the Old South Meeting House and the Boston Tea

Party Ships & Museum host their Annual Boston Tea Party Reenactment, transporting attendees back to colonial times. A ticket gets you access to a meeting of the minds—think Paul Revere and Sam Adams—at Old South Meeting House, before a parade carries you down to Boston Harbor, where tea gets tossed as you watch from aboard the Brig Beaver. All together now: No taxation without representation. bostonteaparty ship.com

In December, Art Basel makes its way to Miami Beach, where culture hounds will descend on the Miami Beach Convention Center.

The international art fest, which also stops in destinations like Hong Kong and Basel, Switzerland, celebrates modern and contemporary works from known and emerging talents. Expect everything from paintings and sculptures to photographs and films. artbasel.com

DECEMBER 6–15 LAS VEGAS

Horse Around Better break out the cowboy boots for this one. At the Wrangler National Finals Rodeo, 15 contestants—who’ve qualified after rodeo’s regular season—gear up to go for the gold. Ten rounds of competition make up the 10day finals, which are held at Sin City’s Thomas & Mack Center and packed with events like bull riding, barrel racing, and steer wrestling.

Away from the action, rodeo enthusiasts can browse trade and gift

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FRANCHISES SPECIAL ADVERTISING SECTION

GROW WITH YOUR BUSINESS

Franchise owners see success not only in profits, but also in personal growth. They have taken control of their destinies and are fulfilling their dreams. by jim gold

remember to have fun chise in Southern California has been especially rewarding and exciting for Janet Folk.

Managing the dog daycare, boarding facility, and spa allows Folk, who opened her Dogtopia in Santa Ana in 2014, to operate a business while enjoying life to the fullest.

“Every day when I enter the store, I am happy and excited to see our furry family members, and get to know the pet parents,” says Folk, a dog lover and rescuer who previously ran insurance companies.

“After being in the [insurance] business for 37 years, opening a Dogtopia daycare center was such a different path, and one that I was excited to embark on,” she says. “While a more relaxed atmosphere than the office world I was in, it still requires attention and dedication to the brand and staff.”

Alex Samios, vice president of franchise development at Dogtopia, the pet industry’s fastest-growing franchise, says franchisees maintain a happy work-life balance while escaping the rut of corporate America. “Plus,” he says, “you get to be with dogs all day.”

Working with team members, franchisees can share responsibility and impart some lessons of their own.

PHOTOGRAPHY BY KEN PAK PHOTOGRAPHY

owning a dogtopia fran-

“We have a proven model that allows you to be in business for yourself but not by yourself,” Samios says.

Dogtopia offers a great opportunity for people who are looking to run their own business, as well as serial entrepreneurs looking to diversify with a new project.

“Our simple business model mixed with years of refined processes means we know how to make a daycare center profitable and successful,” Samios says. “Everything we do resounds around our core belief that every dog deserves daycare. That daycare enhances the joy of pet parenthood

and enables dogs to positively change our world.”

Both Folk and Samios recommend owners participate in the company’s ongoing training programs. “Leverage your support team and the shared best practices of top operators,” Samios says.

To get started with Dogtopia, Folk says it’s smart to open with a strong budget and marketing plan, and with a focused general manager.

Franchisees should connect their business to the community and participate in local dog-themed events.

“Most importantly, remember to have fun,” Folk says.

Cut the ribbon at your very own Dogtopia franchise.

88 southwest november 2018

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Showing dogs the love since 2002.

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FRANCHISES SPECIAL ADVERTISING SECTION

take the fast lane it’s one thing to get into

business to put food on the table and send your kids to college. “But when you can do that and impact the quality of life for hundreds of people in your community, nothing compares,” says Chad Everts, Modern Acupuncture’s co-founder and chief development officer.

Modern Acupuncture, the first franchise concept to provide the 3,000-year-old proven practice of acupuncture in an upscale, retreat-like setting, can help fast-track your way to success. “Franchising provides that accelerated learning that allows a solid business person to avoid many pitfalls and grow the business even faster than on their own,” says L.S. Carper, the company’s regional developer for North and South Carolina and Colorado.

“Having seasoned, successful franchise executives leading the company gave me a lot of confidence, but their genuine passion for investing in franchise owners’ success is the true differentiator,” he says. Franchises are placed in accessible locations to bring affordable health and beauty treatments to the masses.

People are embracing wellness and pill-free alternatives to treat chronic ailments, and to enhance mood and sleep.

“Our franchisees witness patients coming into their clinics every day with an ailment they have suffered from chronically,” Carper says. “The feeling they have when that patient walks out with drastic improvement is priceless.”

Everts says many franchisees are owners of other nationally recognized franchises. “When dozens of sophisticated, successful, and experienced franchisees are

Modern Acupuncture modernizes the 3,000-year-old healing practice, offering it in an upscale, relaxing environment.

vested in a concept, it validates the viability of the investment for a potential franchisee,” he says. “Follow the success.”

Modern Acupuncture is also impacting the multibillion-dollar market for cosmetic procedures with all-natural cosmetic acupuncture, which can have direct health benefits and serves as an alternative to invasive skin treatments.

“Modern Acupuncture gave me the opportunity to take all the industry and business skills I had been applying in corporate America for other companies and put them to work for myself as an entrepreneur,” Carper says. “Building a thriving business that can be passed on to our kids or sold to fund retirement gives us a lot of financial security.”

Everts says combining passion and purpose fulfills the company mission—“To make your life better”—and rewards everyone involved.

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FRANCHISES SPECIAL ADVERTISING SECTION

know your strengths when you run your own business, owners of Home Care Assistance franchises say you watch your self-awareness grow. You get to know your strengths and learn how to address your weaknesses.

Learning all aspects of the business allows you to see how the pieces fit together, says Lori Wengerd, who owns Home Care Assistance of Columbus, Ohio. Then you can hire people whose skills complement yours, rather than duplicate them.

For Beth Brown, owner of Home Care Assistance in Palm Beach, Florida, finding

the right support was a bit of a family affair. Her tech-savvy daughter joined the business after graduating from Georgetown University and now handles billing and payroll.

“It was a huge relief,” says Brown, who also enjoys watching her daughter’s business and leadership abilities grow.

Home Care Assistance’s corporate support is also there to help you grow and experiment with ways to improve.

“You’re never alone trying to achieve any goals for the business,” she says.

While the mission of “changing the way the world

ages” sets a lofty goal, Wengerd believes it’s one that can be achieved. Home Care Assistance brings peace of mind to many people.

Clients embrace who they are and what they’ve built in their own lives so that they can truly celebrate longevity.

When clients’ families know their loved ones are cared for, they can rest easy as well.

Wengerd also encourages her staff to attend personal development courses.

“We’re not only in business to help older adults and their families, but to be an amazing employer,” Wengerd says.

Lori Wengerd (center), owner of Home Care Assistance Columbus, at the ribbon-cutting ceremony for a 2017 office expansion.

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CONNECTING PASSION AND PURPOSE: THE HCA WAY Franchise Owners LOVE Home Care Assistance, what’s not to love?

• Proven franchise business model • One-on-one coaching to support consistent growth • Financial security (In 2017, the average revenue for sites open at least 12 months is $1,260,843.)

With unique programs like the Cognitive Therapeutics MethodTM and the Balanced Care MethodTM, it was clear to us that Home Care Assistance was the right fit.

Along with the amazing support and resources we have available from the corporate franchise team, we independently own and operate our local office, allowing us to grow our organization in our own, unique way.

As a father-son team, we work intimately with families in the community as we provide solutions for their loved ones. Our families have peace of mind knowing that we are looking after the well-being of all of our clients, just like family.

The Home Care Assistance franchise network works closely in support of our mission in Changing the Way the World Ages.

- Kirk and Mark Febus, Franchise Owners of Home Care Assistance of Dayton

Reach wealth, prosperity and success on your own terms.

Visit franchise.homecareassistance.com or call 888-834-3844 today.

TM

This information is not intended as an offer to sell a franchise.

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FRANCHISES SPECIAL ADVERTISING SECTION

be your best self opening a franchise gives

you the opportunity to grow personally while improving your business acumen.

“Franchising can bring out leadership skills that weren’t allowed to show themselves while someone was mired in middle management, 9-to-5 corporate America,” says Jack Johnson, who co-founded The Franchise Insiders with his wife, Jill. Their consulting company connects clients to franchise opportunities best suited to them.

“Find the right franchise that allows you to be your best self,” Johnson says. “This is your chance to be the boss you always dreamed of, give people the best job they’ve ever had, and finally make the money you deserve.”

The Franchise Insiders coached Taysia Randall, director of caring at Senior Helpers of Southern Utah, when she was choosing her business.

“The Franchise Insiders introduced me to a business option that I did not know existed, and it ended up being the option we chose,” Randall says. As a result, she’s learned all the ins and outs of starting and building a business.

Randall has grown as a leader, businessperson, and communicator, while her employees have had the opportunity to learn new skills of their own. “It also allows for a financial retirement opportunity that I wouldn’t have otherwise,” she says.

Change is the No. 1 reason

people seek franchises, Johnson says. “Everyone has a different version of what ‘change’ they need, but ‘change’ is always the main driver.”

Clients seek lifestyles that give them the freedom to spend more time with their families. They also look for a more stable work schedule and a better income.

“We usually identify our client’s perfect franchise match within 30 days,” Johnson says.

Their “Foundational Franchise Method” helps clients

safely invest and diversify with a portfolio of “smart franchises.” Over time, franchisees won’t be as susceptible to market fluctuations and can build a real empire. Franchise ownership can be a legacy, a family asset, and a place for your kids to work.

“Business ownership makes hard work fun and almost addictive,” Johnson says. “We have clients that tell us they are now more excited about Monday than they are Saturday because of their business.”

Looking to make a change? Jack and Jill Johnson can help.

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Recession Proof - Million Dollar Franchise Opportunity Experts

THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

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FRANCHISES SPECIAL ADVERTISING SECTION

Personal growth.

For them & you.

see success as a reward knowing you can run a

Looking to make a difference in your life, career, and in the community? Now is the time!

• Average revenue of over $1,500,000* • Vast educational child care demand • Financial independence • True work-life balance • Option to own or lease

Learn what separates us from every other franchise opportunity Call (410) 777-5352 or visit KAFranchising.com

business can be a growth experience in itself.

“I feel proud to have a business that has proven to be successful,” says Glenda Gonzalez, who owns Kiddie Academy of Aliana, Texas, near Houston, with her husband and two other couples.

Gonzalez says she knows her team of administrators and teachers provides the best child care service possible, following Kiddie Academy’s Life Essentials curriculum.

The four pillars of Life Essentials are developmentally appropriate curriculum, character education, technology education, and health and fitness. The curriculum empowers children and encourages them to learn at their own pace. At Kiddie Academy, children are educated not just for school, but for life.

Both children and their families benefit from the ser-

vices offered by the franchise.

“Working families are short on time and long on expectations, so the educational child care industry is growing to meet those needs,” says Kiddie Academy President Greg Helwig. Investing in a child care franchise guarantees a place in a growing industry.

Plus, as Gonzalez sees it, you get to do something that will make a profound difference in the lives of children and their families.

“There is nothing more fulfilling and rewarding than to see happy faces coming in and going home every day,” she says.

Glenda Gonzalez

*As reported by 120 mature academies in item 19 of the current Kiddie Academy Domestic Franchising FDD. This advertisement is not an offering. An offering can only be made by a prospectus first filed according to state law and which complies with the FTC rule.

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FRANCHISES SPECIAL ADVERTISING SECTION

jump into opportunity a key to success is honing

your communication skills.

“Good communication with customers is paramount,” says Brent Berridge, who recently opened Pool Scouts of Sugar Land, outside Houston.

The former Dow Chemical manager with a degree in business administration dove into a Pool Scouts franchise when he saw the company’s highlevel approach to customer service, which helped the brand stand out.

“I had only known pools as a pool owner,” Berridge says.

“Many of the mom-and-pop pool service businesses don’t place a priority on reliability or customer service.”

BRANDS POWERED BY

He credits Pool Scouts’ experienced staff, training program, and ongoing technical support for launching his business successfully.

“Without this support, I would not know 80 percent of what I know today about pools,” Berridge says.

With more than 10 million residential pools in the U.S., according to Pool Scouts, the need for quality pool service should be evident. The company likes candidates who are ready, willing, and able to follow a system. Your business will be set up to flourish.

The Pool Scouts model includes branding and marketing that targets single-family pool owners, as well as operational support with training and purchasing power. As with any franchise, you are given

Following the PoolScouts model will help you grow as a business owner.

the guidelines and the opportunity to perform within the guardrails of the system.

The company is part of Buzz Franchise Brands, which says it helps franchisees achieve their dreams by following five core directives: lead with integrity, be curious and innovate, empower and serve, act with purpose, and have fun.

Pool Scouts & Home Clean Heroes franchise opportunities provide: Experience backed by Buzz Franchise Brands, one of America’s Fastest Growing Private Companies*

World-class marketing & a fun brand

Proven business model with recurring revenue stream

Full training & support no experience needed

FLOAT INTO A

NEW OPPORTUNITY.

Pool Scouts offers the next wave in pool cleaning and maintenance.

Be your own boss.

A hero's take on the home cleaning industry.

POOLSCOUTSFRANCHISE.COM

homecleanheroesfranchise.com

*Inc. Magazine, 2017 & 2018 © Buzz Franchise Brands, LLC | 2829 Guardian Lane, Suite 100 | VA Beach, VA 23452. This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing thereof by the New York Department of Law as required by New York law does not constitute approval of the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York.

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FRANCHISES SPECIAL ADVERTISING SECTION

build on experience you never stop learning when you run your own business. Ask Tom Decker, who with his father, Tom Decker Sr., owns three SealMaster territories in the Maryland and Virginia area.

Because of the different challenges faced by business owners, he says training

by SealMaster, one of the world’s leading producers and distributors of pavement maintenance materials and equipment, was important.

Every day can bring something unexpected, but SealMaster makes sure its franchisees are well-prepared.

And it’s very rewarding.

“The SealMaster franchise

opportunity gave us a chance to build a significant asset in our manufacturing facility and earn a very nice living as well,” Decker says.

Dave Boone, his wife, Daphne, and their partners, Dave and Sue Musgrove, own the Phoenix-based SealMaster franchise serving all of Arizona. In 2015, they needed a much larger business site and manufacturing plant to meet growing demand.

After adding on to the operation during 17 years at their old location, they had run out of room to expand. In order to grow, they purchased a 4-acre site for a new plant, offices, and a transportation and equipment fleet.

“Starting with a blank slate, we built everything based on our experience of what worked

SealMaster sets franchise owners up for success.

best,” says Boone, who spearheaded the project. “The body of knowledge I’d developed over the years prepared me well to design a plant that would easily allow for future expansion. When you own your own business, you’re problem-solving all the time.

It consistently challenges you to continue developing and sharpening your strategic thinking as well.”

FRANCHISE BUSINESS OPPORTUNITY

BOLD AMBITION Supply the Pavement Maintenance Industry

AVERAGE GROSS SALES “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.”

Bob Krebs – SealMaster Franchise Owner “The ability to create wealth for yourself within SealMaster is staggering.”

“We just keep growing and growing and to me, the market is limitless.”

Darrel Stein

Jake Bernath

SealMaster Franchise Owner

$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*

SealMaster Franchise Owner

SealMaster Franchisees Manufacture Pavement Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325

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*More detail is provided in the Franchise Disclosure Document.

Offer made by prospectus only.

New & Existing Territories Available

10/9/18 10:12 AM

FRANCHISES SPECIAL ADVERTISING SECTION

taste success you can encounter challenges when opening a franchise, but hard work can have a sweet payoff.

“My expectations were that I would casually check in once or twice a week and make enough money to buy a small island,” says Marnie West, who owns Gigi’s Cupcakes stores in Pigeon Forge and Knoxville, Tennessee.

West and her husband needed to put in a lot of work to get their franchise up and running. No small island yet, but running the business has come with plenty of rewards.

“The struggles in the beginning have made me a better person and store owner,” West says. “If it were easy, everyone would do it.”

Besides having a business owner’s perspective, she sees things from the standpoints of her customers and her “amazing” staff. “I used to think I could do everything myself, but I had to learn to share my duties and trust in my workers,” West says, calling them part of her “extended family.”

West and her husband also know their two Gigi’s locations

F2_franchises_MG.indd 99

can help secure their financial future, allowing them to reap the benefits of their hard work for years to come.

“It takes passion and hard work to make any business successful,” says Travis Edmondson, vice president of franchise development for Gigi’s Cupcakes. “You must be willing to put time and energy

into your franchised business and follow the system.”

Gigi’s is about serving people and making every celebration special, whether it be a wedding, birthday, anniversary, or just a gathering with friends.

“We embrace that feeling of happiness and joy,” Edmondson says.

10/5/18 2:41 PM

Easy Now

BY DOUG PETERSON 1

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Across

1 Looking down from 5 Puccini opera

set in Rome

10 Key not used alone 14 He debuted in the

comic book Journey into Mystery 15 Invalidate 16 Frequent swing state 17 Ms. Pac-Man layout 18 One of a strand 19 The Daytona 500 has 200 20 Results of overindulgence at a reception?

23 14-time A.L. All-Star infielder 24 Org. awarding cultural grants 25 Radio annoyance 28 Advanced in years 32 Bashes thrown by the Cars cast?

34 Vegetable ___ 36 “Are you ___ out?”

37 Trip-planning org.

38 Apartment boss, briefly

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Answers on page 106

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39 Sheltered place 40 Pacts signed with

paw prints?

44 Gives meaning to 46 Way out 47 Canapé topper 48 Tar, in Tampico 49 Pixies with lab coats

and microscopes?

56 Old curtain

material?

57 Get melodramatic 58 Work on a bone 60 Cracker name 61 Shoots down 62 Nurse’s sticker 63 Site that began as

AuctionWeb

64 Hush-hush meeting 65 Assignment

Down

1 Balance provider,

55

11 Language related to Lao 12 Like yellow bananas 13 Match disappointment 21 Icicle former 22 Alternative to Wranglers 25 Blurted out 26 Fixed flats?

27 Do more than apologize 28 States, to the French 29 Fiction enthusiast?

30 One of Donald

Duck’s nephews

31 “Omigosh!”

33 Current fashion 35 On sale, say 38 Loser to a flush 40 “My Heart Will

Go On” singer

41 Words behind Lincoln?

42 Most peculiar 43 New ___ (54-Down

fan, perhaps)

2 Lose one’s cool?

3 Leak gradually 4 Tiger or tiger shark 5 Dessert in a bowl 6 Standing upright 7 Unforeseen

45 Fit 48 Psycho surname 49 Medieval address 50 Furniture with bars 51 Letter before kappa 52 Robed dignitary 53 Very appealing 54 One-named singer with

8 Lyft pickup spot 9 The House of the

55 Drains of energy 59 Concave cooker

for short

difficulty

Spirits author Isabel

59

four Grammys

10 Boxer’s wear

9/27/18 5:41 PM 10/4/18 2:08 PM

Pumps & Stimulation

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Fun!

Sudoku

BY GARETH MOORE How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 107–108

Warm-Up 1

Warm-Up 2

Warm-Up 3

Easy 1

Easy 2

Easy 3

Medium 1

Medium 2

Medium 3

102 Southwest November 2018

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For more brain-training games from Gareth Moore, visit brainedup.com.

Hard 1

Hard 2

Hard 3

T:7.5”

STAND UP FOR US ALL

Clinical trials bring us closer to the day when all cancer patients can become survivors.

Clinical trials are an essential path to progress and the brightest torch researchers have to light their way to better treatments. That’s because clinical trials allow researchers to test cutting-edge and potentially life-saving treatments while giving participants access to the best options available.

T:5.125”

If you’re interested in exploring new treatment options that may also light the path to better treatments for other patients, a clinical trial may be the right option for you. Speak with your doctor and visit StandUpToCancer.org/ClinicalTrials to learn more.

Sonequa Martin-Green, SU2C Ambassador Photo Credit: Matt Sayles Stand Up To Cancer is a division of the Entertainment Industry Foundation, a 501(c)(3) charitable organization.

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Crossword Answers Stuck? Try these tips, and tweet us yours @SouthwestTheMag #mycrosswordtips.

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Start at the top Try answering the opening “Across” clues first; they’ll give you the first letter of many down clues, making those easier to answer.

ATL • AUS • BNA • BUF • BWI • CLT • CMH • DAL • DEN • DFW • EWR • HOU • IAH • LAX • LGA • MCI • MCO • PHL • PHX • PIT • STL

Tense matters If the clue is in the past tense, for instance, the answer will be, too.

Be aware of abbreviations If the clue is abbreviated, so will the answer.

Easy Now A T M S L S A I D K B S I R E

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T H A W F T U N E D O C R I B

O O Z E D A T O N E T I O T A

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W O D R I P E D I O N I N G

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T H A I I L O U I E R E N Y A

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Sudoku Answers Warm-Up 1

Warm-Up 2

Warm-Up 3

Easy 1

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108 Southwest November 2018

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Advertiser Directory

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deepeddyvodka.com

swedish.org/radiosurgery

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Inside Front Cover

p. 14

p. 35

p. 84

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fl exispot.com

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newmexico.org

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p. 6-7 & 85

p. 23

p. 53

p.103

experiencescottsdale.com

vacasa.com

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theparkingspot.com

p. 9

p. 27

p. i56

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thewalkingcompany.com

solcocina.com

madametussauds.com

k1speed.com

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pintoranch.com

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Back Cover

10/4/18 1:25 PM

The Guide

GET IN THIS SCENE

PHOTOGRAPHY BY TRAVNIKOVSTUDIO/ISTOCK

Turks and Caicos

1 At Southwestvacations.com®, book your flight to Turks and Caicos. 2 Add on excursions and activities, like a stand-up paddleboard tour through shallow estuaries. 3 Head to the northeast coast of Providenciales and enjoy Grace Bay Beach’s crystal-clear waters and white-sand shoreline.

IN THIS ISSUE / 112 Travel Tips / 114 Inflight Entertainment / 115 Beverages / 116 Products and Services / 118 Rapid Rewards® / 120 Go International / 122 Route Map

NOVEMBER 2018 SOUTHWEST

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Travel Tips

Fly Like a Pro

SNACK PACK

Check out these reminders to enjoy a stress-free travel experience.

SAY CHEESE!

Please be respectful of Employees and Customers when capturing photos or videos onboard.

Secure a position in the A1-A15 boarding group with upgraded boarding. Ask a Customer Service Agent at the gate or ticket counter.*

We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos,

excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo.

Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines®.

Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

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On a Business Trip?

TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect.

With EarlyBird Check-In® (ranging from $15–$25 one-way per person), we check you in 36 hours before your flight so you receive a better boarding position—and earlier access to overhead bin space.

BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.

CHEERS! If you’re a Business Select Customer, your first drink is on us.† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

*Price depends on Customer’s itinerary; subject to availability. **Visit Southwest.com and click on “Special Assistance” at the bottom of the page for more information. †Business Select Customers receive a free premium drink on the day of travel.

Always Permitted Pueden usarse en todo momento dentro del avión

Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos

DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Please notify a Flight Attendant if you use a needle/syringe while onboard so we may provide you with access to a disposal container. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten.

Por favor, notifícale a un Auxiliar de Vuelo si necesitas usar una jeringa durante el vuelo para que podamos proporcionarte

implantados también son permitidos.

Electronic Watches Relojes electrónicos

Pacemakers Marcapasos

Noise-Canceling Headphones Auriculares que aislan el ruido

Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico

acceso al contenedor de desperdicios.

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.

Never Permitted Nunca pueden

usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)

Remote-Controlled Toys Juguetes de control remoto

Samsung Galaxy Note 7 Smartphone

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item.

Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el

derecho de negar la venta de bebidas alcohólicas a cualquier persona.

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

Television or AM/FM Radio Receivers Televisión o radios de AM/FM

Electronic Cigarettes and Smoking Devices not allowed for use in the cabin.

No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft.

Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

NOVEMBER 2018 SOUTHWEST

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Inflight Entertainment

Getting Connected

Our entertainment portal is filled with exciting inflight options— from free live TV* to exclusive content—for you to enjoy.

Whether you want to catch your favorite TV show or need a restaurant recommendation, our portal has got you covered.

HOW TO CONNECT: SOUTHWESTWIFI.COM**

Handheld Devices

Tap the Settings icon, and then put phone on Airplane Mode. Choose the WiFi icon. Turn WiFi On with On/Off button.

Tap SouthwestWiFi in the list of WiFi networks and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

*Limited time. Where available. **WiFi available only on WiFi-enabled aircraft.

MORE INFORMATION:

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled.

• Service on flights to/from destinations outside the contiguous

U.S. may not currently be available for the entire flight.

• Movies and select TV content require download of the free AirTime Player app.

• Pricing information can be found on the Inflight

Entertainment Portal.

• In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony

applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

Dr Pepper

COLLEGE FOOTBALL SEASON IS in

full swing, which means it’s the perfect time to crack open a can of refreshing Dr Pepper.

Whether you’re tailgating at the game or cheering from the comfort of your couch, Dr Pepper is the official drink of fans. And while we can’t say the same for your team, we can promise this game-day beverage will never let you down.

COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix

• Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water

* Regular and hazelnut creamer available

All alcoholic beverages purchased onboard must be consumed onboard the aircraft.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Oktoberfest ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7)

LIQUOR $7

• • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream

WINE $6

• Carmenet Cabernet Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay

• Deep Eddy Vodka • Deep Eddy Ruby Red Grapefruit Vodka • Sauza® Gold Tequila

† You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Rapid Rewards drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

RECYCLING

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

NOVEMBER 2018 SOUTHWEST

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Products and Services

Need a hand? Southwest can help you when ...

*The number of pets per flight is limited. Visit Southwest.com/pets for more information.

PHOTOGRAPHY BY SOPHIA HSIN/STOCKSY UNITED

… you’re flying with Fido.

Southwest’s Pet Fare ($95 each way) means bringing a furry companion with you is easy.* Don’t forget: Your carrier must fit under the seat in front of you. Southwest.com/pets

116 SOUTHWEST NOVEMBER 2018

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PHOTOGRAPHY BY TRINETTE REED/STOCKSY UNITED

... you want to stay in the loop. Follow @SouthwestAir on Instagram, Twitter, and Facebook to see what we’re up to. And if you notice something worth sharing, tell us by using #SouthwestHeart.

… you need a good night’s sleep. Earn Rapid Rewards® points when you book a stay at your favorite hotels.

Southwesthotels. com NOVEMBER 2018 SOUTHWEST

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Rapid Rewards

Hey, Frequent Flyers!

Earning Rapid Rewards® points is a breeze, meaning you can get to your next vacation faster.

Winter weather got you down? Your next getaway is even closer than you think. Visit Southwest.com/pointscenter to buy, gift, or transfer points.

ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.

All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

The new Rapid Rewards Priority Credit Card has perks on perks on perks: • EXCLUSIVE INFLIGHT PORTAL OFFER: 50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 7,500 anniversary points • 4 Upgraded Boardings* per year • $75 Southwest® annual travel credit • 20% back on inflight purchases • 2X points on Southwest® purchases and Rapid Rewards® hotel and car rental partner purchases

Hotels

Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

*When available

Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY ZACH LEIGHTON/ TANDEM STOCK

The Rapid Rewards® Priority Credit Card

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Rapid Rewards Tiers and Companion Pass A-LIST Along with priority boarding, A-List Members receive a 25 percent point-earning bonus, Fly By® priority check-in and security lane access (where available)†, a dedicated phone line to answer any questions, and more. Southwest.com/ALstatus A-LIST PREFERRED Want even more perks? As an A-List Preferred Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus.

Southwest.com/ALPstatus COMPANION PASS Every time you purchase a flight or redeem points for a flight, Companion Pass†† lets you choose one person to fly free of airline charges (does not include taxes and fees starting at $5.60 one-way) with you for an entire calendar year.

Southwest.com/companion †For a complete list of available Fly By® locations, visit Southwest.com/flyby. ††Visit Southwest.com/rrterms for a complete list of Companion Pass rules.

Rental Cars

Speed up the earning with your next car rental.

Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2018 Southwest Airlines Co.

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From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

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Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more.

Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

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Learn more at laithwaiteswine.com/ southwest.

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Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest. com/pointscenter to get started.

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Go International MADE IN THE SHADE

Enjoy poolside views of the Western Sierra Madre at the all-inclusive Fiesta Americana Puerto Vallarta.

including Puerto Vallarta.

SOUTHWEST VACATIONS SWEEPSTAKES Visit Southwest vacations.com/WinPVR and enter for your chance to win round trip air travel for two on Southwest to Licenciado Gustavo Díaz Ordaz International Airport (does not include taxes and fees starting from $5.60 one-way), four-night double accommodations at Fiesta Americana Puerto Vallarta, and airport/hotel transfers.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land.

Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.”

1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

No

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied.

• Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise.

• Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger.

• If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed.

• For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

3

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment).

• The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency.

• Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported.

• In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)

8 Countries visited on this

2

Date of birth

Day

Month

Year

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties.

Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters.

• Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country.

• Lines 5 and 6 may be left blank if not using a passport.

• On Line 9, enter WN for Southwest, followed by your specific flight number.

• Please read both sides of the declaration.

• Sign at the “X.”

PHOTOGRAPHY COURTESY OF FIESTA AMERICANA PUERTO VALLARTA (HOTEL); PHOTOGRAPHY BY FERRANTRAITE/ISTOCK (PIER)

Insider’s Puerto Vallarta Southwest serves 14 international destinations,

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BAY OF BANDERAS This body

of water is home to Los Arcos Marine Park, known for its scuba diving and snorkeling.

Keep an eye out for eels, rays, and colorful fish.

EL DORADO RESTAURANT The menu at this beachfront spot, which has been a local staple since the 1960s, features dishes with regional ingredients and fresh seafood from the bay.

PHOTOGRAPHY COURTESY OF EL DORADO (FOOD), PHOTOGRAPHY BY ANDRÉ BABIAK/OFFSET (WOMAN)

PLAYA LOS MUERTOS This bustling beach is home to hip restaurants and bars, street performers, and strolling musicians. Hop on a boat excursion at the pier for some whale watching, or get a bird’s-eye view of the beach while parasailing.

*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of 48 contiguous United States and the District of Columbia age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $2,600. For complete details and Official Rules, visit Southwestvacations.com/WinPVR. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: The Mark Travel Corporation, doing business as Southwest Vacations, 8415 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on Nov. 30, 2018. Air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico.

How to complete this form: • Complete sections 1–6.

• Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico.

How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form.

• Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers.

What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs.

• Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com.

PACIFIC TIME MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA ORANGE COUNTY SAN DIEGO

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.

ALBUQUERQUE

NASHVILLE AMARILLO

PHOENIX

TULSA

OKLAHOMA CITY LUBBOCK

TUCSON

LITTLE ROCK

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN

HOUSTON (HOBBY)

PENSACOLA NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

FT. MYERS/N

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

OKLAHOMA CITY

Housed in a former Ford Motor Company assembly plant, 21c Museum Hotel Oklahoma City touts 14,000 square feet of art exhibition space.

MEXICO CITY BELIZE CITY

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PANAMA CITY BEACH

10/4/18 1:17 PM

Alaska Awakening

BOSTON

Sumiao Hunan Kitchen serves up flavorful dishes, from steamed pork bao to Chinese street noodles.

Just you and a few locals— bears, sea otters, and migrating birds and whales.

Waterfalls rush, and calving glaciers send bergy bits on

EASTERN TIME

their merry way. For many,

ATLANTIC TIME PORTLAND

April and May is a favorite

MANCHESTER ROCHESTER

DETROIT

ALBANY

time of year.

PROVIDENCE HARTFORD/SPRINGFIELD

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

BOSTON LOGAN

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE

ATLANTA CHARLESTON

FT. LAUDERDALE

We’re proud to be the official airline sponsor of the Winterfest Boat Parade, held Dec. 15.

Keep an eye out for our decorated yacht!

JACKSONVILLE PANAMA CITY BEACH

ORLANDO TAMPA

FT. MYERS/NAPLES

WEST PALM BEACH

FT. LAUDERDALE (MIAMI AREA) NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

PHOTOGRAPHY COURTESY OF SUMIAO HUNAN KITCHEN (FOOD); PHOTOGRAPHY BY MIKE SCHWARTZ COURTESY OF 21C MUSEUM HOTELS

GREENVILLE-SPARTANBURG

888-862-8881 UnCruise.com KAYAK l HIKE l SKIFF CULTURE l WILDLIFE 7- to 14-night adventure cruises April-September

SAN JOSE

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One Question

Chris Harrison, It’s paying attention and listening, which seems so simple but isn’t always done. The similarity between The Bachelor and The Bachelorette and Who Wants To Be A Millionaire is that I’m trying to tell stories for the viewer. Millionaire is a game show, and I have less time—30 minutes—to try to get to the bottom of Why do we care about this person? Why do we want them to win or not win? The toughest part has been all of the reading. There are German, Latin, and French words, geographic locations, Shakespeare—I try to get everything right so that the contestant has all the information and the best possible advantage.

On Nov. 16, Chris hosts Who Wants To Be A Millionaire’s $100 million commemorative show.

PHOTOGRAPHY COURTESY OF DISNEY/ABC HOME ENTERTAINMENT AND TV DISTRIBUTION

what’s the secret to being a good host?

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To Family,

Must be 21 to drink. Enjoy Responsibly.

Love,

Stella Rosa

*Riboli Family Wines calculation based in part on data reported by Nielsen through its Scantrack Service for the Total Wine category for the 52-week period ending 4/21/18, for the Total US market and xAOC channel. Copyright © 2018, The Nielsen Company.

We Believe in the Magic of Wine

That’s why 15 years ago, we created Stella Rosa, a collection of semi-sweet, semi-sparkling wines like no other. We source our moscato, brachetto, and barbera grapes from the prestigious winemaking region of Piedmont, Italy, ensuring the highest quality. The Riboli family knows how important good wine is to any celebration, so we invite you to taste the magic of Stella Rosa for yourself and discover why it’s the number one imported Italian wine in the country.* Celebrate responsibly and a heartfelt cheers from our Stella Rosa family to yours!

- The Riboli Family of San Antonio Winery

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