September 2018

SOUTHWEST THE MAGAZINE

Fierce Friends

SEPTEMBER 2018

what does it take to fall in love with a raptor? for this falconer, just one look.

SEPTEMBER 2018

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DAT I N G C O N N E C T I O N S

 IT'S JUST LUNCH CLIENTS

RICK SWANSON Technology Partner EDUC: MS, VA Tech INTERESTS: Cooking, travel, tech

KRISTINA KERN Founder, Stella*s PopKern EDUC: BBA, UKY INTERESTS: Travel, skiing, food

DATING. UNPLUGGED!

CLICK, TAP, SWIPE, REPEAT. IT’S ALL SO… IMPERSONAL. ONLINE DATING WAS SUPPOSED TO MAKE FINDING SOMEONE EASIER, SO WHY DOES IT FEEL LIKE SUCH A CHORE? With a career that took up a lot of

Today, Rick credits It’s Just Lunch

research and found it to be the right

his time and energy, online dat-

with introducing him to the love of

“match” for me.

ing had begun to feel like Rick

his life, Kristina.

Swanson’s second job. He spent hours filtering through online dating profiles and arranged multiple dates on his own—but time after time, the spark just wasn’t there.

There had to be a better way.

That’s when Rick saw an ad for It’s Just Lunch (IJL) in an airline magazine and decided to give matchmaking a try.

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Life before It’s Just Lunch?

What was working with a matchmaker like?

Kristina: My dating life was to-

Rick: The interview process was

tally scattered and unfulfilling. I had just started Stella*s PopKern and, as a single mother, I just found the whole online dating thing completely

unmanageable

and

daunting. I wanted someone who knew me to “fix me up” and when a friend suggested IJL, I did some

really valuable. Sandra, my matchmaker, was genuinely interested in learning about me. She really wanted to understand what I was looking for in a woman, what I found attractive, what I found interesting, what intrigued me. We talked about my work, my outside interests, etc.

11/6/17 2:12 PM

Promotion

When someone is leading you through the process, it makes you think. Sandra got me to reflect honestly on what I was looking for.

Best part of the IJL experience?

K: It was super easy because IJL arranged the dates. All I had to do was get ready and meet at the restaurant.

And unlike online dating, I felt that my dates were interested in meeting quality people, not one-night stands.

Your matchmaker calls you up with a match and then gives you the details of the date. All you have to do is show up and have fun!

How has your life changed since? to be is back again. Having somebody to share life with, who is even more passionate than you are is special. I’m a radically happier person than I was.

quently impersonal world. Having a real person on your side, helping to find

on creating high quality matches in low pressure situations. In 26 years, dates.

Make

meeting

20%

15%

MORE THAN ONE HOUR

30 MIN OR LESS

ONE HOUR

someone

800-858-6526 or itsjustlunch.com.

After swapping phone numbers with someone you are attracted

we get to know you and your relationship goals.

to, do you text or call? Percent of singles who text by age:

57%

67%

2. Your match is hand-selected and

at ease with anyone else.

your date arranged. We’ll even make the restaurant reservations.

AGE 45-54

AGE 35-44

43%

AGE 55-64

80%

AGE 25-34

30%

AGE 65-74

3. Meet your date face to face over lunch or drinks after work.

4. Call us with feedback after your

I mean, who else could take some-

date.

thing as commonplace as popcorn and

5. Put your membership on hold if

IT'S JUST LUNCH MATCHMAKERS

14%

special a priority. Get in touch at

just be who I am, and I’ve never felt so



19%

15%

they’ve set up millions of first

that I am confident! I can

refreshing.

5 MIN OR LESS

16%

DON'T KNOW

The success of It’s Just Lunch is built

own skin. He loves the fact

turn it into a food group? It’s totally

IMMEDIATELY

the right partner is a huge plus.

1. Through a series of conversations,

things she enjoys, the passion she has…

“first date” again?

fast paced, always connected, and fre-

K: He’s comfortable in his

smart. The way she ‘geeks out’ on the

decide if you want to see a

R: Dating is a real challenge in our

IJL SIGNATURE MATCHMAKING PROCESS:

ity; she’s self-confident and brilliantly

How long does it take you to

Advice for singles considering IJL?

What makes you two a great match?

R: She’s got this gigantic personal-

DATING TRENDS

R: It’s like a piece of me that had ceased

sparks flew! (No sparks? No problem.

We’ll get to work on your next match.)

You receive a text from guy / girl you just had a good first date with. Thoughts?

79% LOVE IT MELISSA BROWN

SARA DARLING

JULIE LOPEZ

"Dating shouldn’t feel

“ The best way to get to

“Dating is such an

like a job. Finding a

know someone is face to

important part of your

match takes a lot of

face. You can only feel

life and shouldn’t be left

work – but let it be my

“chemistry” if you are

to chance. You’ve got to

job. Then you can go

next to someone looking

be proactive and market

have the fun."

into their eyes.”

yourself.”

20% TOO SOON

1% CREEPY

IT’S JUST LUNC IT’S JUST LUNCH 800.858.6526 ItsJustLunch.com Source: IJL Singles Survey

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September 2018

42 Come Fly With Them

An hour outside of Sacramento, California, birds of prey take flight at West Coast Falconry, where Kate Marden and her all-female team of trainers give visitors an up-close look at the ancient sport of kings.

In Every Issue

Play

Within Reach

10 Gary’s Greeting 12 Saludos de Gary 14 Our Star 16 The A-List 18 Spotlight 19 Community Outreach 20 You Made Our Day 24 From the Editor

29 Do the wave, enjoy a kiwi cocktail, and rest your head at a chic Virginia Beach hotel.

52 Swinging from a trapeze is an exercise of trust, one that re quires not only letting

go of the bar but also your self-doubt.

26 Feedback 77 Fun! 82 Advertiser Directory 83 The Southwest Guide 96 One Question

Work

33 Pick the ideal work space, unlock secrets to self-awareness, and give your water bottle an upgrade.

our cover / Kate Marden with Cailleach, a Eurasian eagle-owl Photography by Andy Anderson

PHOTOGRAPHY BY ANDY ANDERSON

Trainer Jana Barkley sits with a peregrine falcon named Cubbie, one of 20 birds living at West Coast Falconry.

4 Southwest september 2018

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September 2018 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda executive editor Mark Shimabukuro art director Desiree Espada editors Tommie Ethington Melissa Flandreau designer Natalie Perez associate editor Kiley Faulkner art intern Allen Khazan contributors Andy Anderson, Nick Cabrera, Leo Espinosa, Margaret de Silva, Jim Gold, Page Grossman, Michael Parkin, Kate Washington web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com.

SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Billy Johnson director of marketing Candice Thomas media analyst Samantha Absher

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PACE COMMUNICATIONS® © 2018 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded. Publisher reserves the right to accept or reject all advertising material.

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Gary’s Greeting

By the Numbers I’m the proud father of two beautiful grown daughters, who each have two daughters of their own. Of all the titles I’ve held, the most meaningful to me have been husband, dad, and grandpa (or “Poppy,” as they call me). As I write this, we just celebrated Father’s Day, so certainly Family is top of mind. In many ways, I feel my role at Southwest is somewhat of a father figure—at least in the sense that I take every chance I get to brag a little on the wonderful Southwest Family. I hope you will indulge me.

The biggest source of pride for me is that, in our 47-year history, Southwest has never had an involuntary furlough,

and we’ve never reduced the pay or benefits for our Employees. That record is unheard of and unmatched in the airline industry—and in all of corporate America. I’m an accountant by trade, and at times, I’ve been accused of caring too much about the numbers. I tell our Employees numbers matter because the only way we can continue to provide job security for our People and take care of them is if we are financially prosperous.

Last year was our 45th consecutive year of profitability—another untouchable achievement in our business. Of the major U.S. airlines that have been in existence since Southwest started flying in

1971, all of them are either gone or have gone through bankruptcy. Southwest stands alone, and because of that, we’ve been able to create one of America’s most admired companies—in fact, we’ve appeared on Fortune’s list of the World’s Most Admired Companies for 24 straight years, ranking eighth in 2018. We received the highest honors in Customer Satisfaction among low-cost carriers in North America in J.D. Power’s 2018 Satisfaction Study, and we’ve consistently been ranked No. 1 in Customer Satisfaction by the U.S. Department of Transportation since it began keeping track.

And importantly, we share our success. In 2017, we donated more than $37 million in total corporate monetary, inkind, and ticket donations. We returned $1.9 billion in Shareholder returns. And above all, we rewarded our Employees with $543 million in profitsharing.

My No. 1 job is to take care of our People, and in turn, they take great care of our Customers. I’m sure you’ve experienced that on your flight today. It’s a simple formula for success, and it works!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

10 SOUTHWEST SEPTEMBER 2018

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Saludos de Gary

En Números Soy el orgulloso padre de dos bellas hijas ya adultas, cada una de las cuales tiene dos hijas a su vez. De todos los títulos que he tenido, los más significativos para mí han sido marido, papá y abuelo (o “Poppy”, como me llaman). De muchas maneras, siento que mi papel en Southwest es una especie de figura paterna, al menos en el sentido de que aprovecho cada oportunidad que tengo para presumir un poco sobre la Familia Southwest.

Mi mayor orgullo es que, en nuestros 47 años de historia, Southwest nunca ha tenido un despido involuntario y nunca hemos reducido el sueldo ni los beneficios para nuestros Empleados. Se trata de un récord inaudito en la industria de las

aerolíneas – y en el contexto corporativo de los Estados Unidos. Al ser contador de profesión, a veces se percibe que me preocupo demasiado por los números. Tal como les digo a nuestros Empleados, los números importan, pues ser prósperos financieramente es la única forma en que podemos continuar brindando seguridad laboral y cuidando a nuestra Gente.

El año pasado fue nuestro 45º año consecutivo de rentabilidad. De las principales aerolíneas estadounidenses que han existido desde que Southwest comenzó a volar en 1971, todas han desaparecido o han estado en bancarrota.

Southwest es la única que permanece, y gracias a eso, hemos podido crear una de

las compañías más admiradas de los Estados Unidos; de hecho, hemos aparecido en la lista de Fortune de las Compañías más Admiradas del Mundo durante 24 años consecutivos, ocupando el octavo lugar en 2018. Hemos recibido los más altos honores en Satisfacción del Cliente entre las aerolíneas de bajo costo en América del Norte, en el Estudio de Satisfacción de 2018 de JD Power, y desde que el Departamento de Transporte de los EE. UU. comenzó a realizar el seguimiento, nos ha calificado como número 1 en términos de Satisfacción del Cliente.

Y lo más importante es que compartimos nuestro éxito. El año pasado, aportamos más de $37 millones de dólares en donaciones corporativas monetarias, en especie y en boletos de avión. Dimos $1.9 mil millones de dólares en rendimientos a nuestros Accionistas. Y, sobre todo, recompensamos a nuestros Empleados con $543 millones de dólares en reparto de utilidades.

Mi trabajo número 1 es cuidar de nuestra Gente, quienes a su vez cuidan de nuestros Clientes. Estoy seguro de que esto es algo que usted ya ha experimentado en su vuelo de hoy. Es una fórmula simple, ¡y funciona!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

12 SOUTHWEST SEPTEMBER 2018

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Our Star

“It’s easy to give 110 percent because I’m working for one of the best companies in the world.”

—JOSEPHINE FRANCOIS BANDY, FLIGHT ATTENDANT For Josephine Francois Bandy, being a Flight Attendant based out of Baltimore–Washington International Airport isn’t just a job. It’s about being kind, giving back, and providing Legendary Customer Service. For the past six years at Southwest Airlines, Josephine has done just that. Before moving to the U.S. in 2000, she was a flight attendant in Bahrain and Seychelles, the island off the coast of East Africa where she grew up. Although moving away was difficult, Southwest made her feel right at home. Josephine credits her Seychelles and Southwest Families for shaping her into who she is: a true Leader with a Servant’s Heart. She feels lucky to have found her home with Southwest, but we’re the lucky ones. We love having you in our Family, Josephine! —Carley Charbonneau, Communications & Outreach SOUTHERN HOSPITALITY

“My favorite U.S. city to travel to is San Antonio. I lived there for two years, and everyone was so kind. With warmhearted people and warm weather, it felt a lot like Seychelles.”

ISLAND LIFE “Seychelles has the most beautiful beaches in the world, and the people are the most inviting and caring people you’ll ever meet. I’m so proud to call it my homeland.”

To thank Josephine for her work and dedication, Penn & Teller is proud to give her two tickets to see the show in Las Vegas. Congratulations, Josephine!

PHOTOGRAPHY BY CADE MARTIN

FINE FOOD “I love to cook, and my home is always open to those in need of friendship, a hug, or a simple meal—even a little meal can make a big difference.”

14 SOUTHWEST SEPTEMBER 2018

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The A-List

“Don’t be afraid. If the opportunity is right there but doesn’t work out, another door is going to be open.”

—ANN KORANDO, PRESIDENT AND CEO, BBF&K CONSULTING As the CEO and president of BBF&K Consulting, a firm that provides guidance to organizations on fundraising strategies, outreach, and program development, Ann Korando regularly takes to the skies to meet with clients. She chooses Southwest because she can easily accommodate her changing schedule by modifying her flights without penalties. Ann’s favorite part about being a Southwest Customer is redeeming her Rapid Rewards points—she’s one of 11 kids, so she often uses points to buy tickets for family members so they can visit. Thanks for your loyalty, Ann. We’re proud to connect you to what’s important in your life! —Alyssa Comins, Communications & Outreach RUN ON “I’ve been running with one of my girlfriends for 20-plus years. We run the National Mall at 6 a.m.—I like to say we solve our own problems and the world’s.”

CAREER CREDO “My tagline is ‘connecting people, ideas, and fun.’ I typically raise money for the STEM fields for kids K–12.”

FRIENDLY FLIGHT “I haven’t met a wall that I didn’t like to talk to. I actually earned a new client by chatting with the person next to me onboard.”

Ann’s travels earn her A-List status through one-way qualifying flights or

35,000

tier qualifying points.

PHOTOGRAPHY BY CADE MARTIN

25

16 SOUTHWEST SEPTEMBER 2018

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Spotlight

Play Big at Toy Story Land Onboard a Southwest Airlines flight, you’re sure to have a wonderful time with our outstanding Employees. We want to take it a step further with flights to Orlando to share the chance to “play big” with a visit to the all-new Toy Story Land at Walt Disney World® Resort.

Discover what it’s like to be shrunk to the size of a toy in Andy’s backyard. Twist and turn on the Slinky Dog Dash attraction, a crazy family coaster that stretches throughout the land. Climb into the new Alien Swirling Saucers attraction for a spin through space—and look for the claw! These new attractions join Toy Story Mania, where you head inside Andy’s room and blast your way through a carnival-themed 4-D arcade. Largerthan-life fun awaits at this new land inside Disney’s Hollywood Studios®.

Southwest is eager to share this new world with you. Catch a glimpse of the magic while on your flight by tuning in to the Disney Parks TV Series Channel via the entertainment portal onboard your WiFi-equipped flight.

Want to experience the fun for yourself? Enter for your chance to win a vacation for four to Walt Disney World Resort, where you can experience the new Toy Story Land during a five-day, four-night stay courtesy of Southwest Airlines. Visit Southwest.com/TakeFlight. —Alyssa Comins, Communications & Outreach

© DISNEY; © DISNEY•PIXAR

Southwest offers a vacation with joy-filled, toy-filled adventures.

18 SOUTHWEST SEPTEMBER 2018

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Community Outreach

GIVING BACK

Southwest and Community Coffee are building homes for those affected by earthquakes.

Rebuilding Together

PHOTOGRAPHY BY MICHAEL NUTTING

Southwest and Community Coffee lend a hand in Chiapas, Mexico.

For many of the communities Southwest Airlines serves, 2017 was a challenging year. Several places we love were impacted by natural disasters, including an 8.2-magnitude earthquake that struck the Mexican states Chiapas, Oaxaca, and Tabasco on Sept. 7. Southwest has proudly served Mexico since 2014, and our hearts were heavy after this disaster, which was closely followed by the Central Mexico earthquake on Sept. 19. One of the areas most impacted was Tapachula, Chiapas. People living in this area supply some of the coffee beans utilized

by Community Coffee Company, our onboard partner that provides our inflight coffee.

Since 2016, Southwest and Community Coffee have teamed up with the ECOM Foundation to support coffee

farming communities in this remote region of Mexico. Currently, for every pound of Community® Signature Blend coffee Southwest serves, Southwest and Community Coffee help fund educational programs in Mexico, delivered through satellite. In continuation of support for this region, Community Coffee and the ECOM Foundation are again teaming up to meet local needs by launching a sustainable housing project to help rebuild after the earthquake. This project will focus on building homes for families located in the southern Mexico region where some of Community® Arabica coffee beans are sourced. The families affected by the earthquake will have new homes constructed using bamboo, a sustainable and low-cost material. The new structures are earthquake resilient,

which will help provide the families with a more secure place to call home.

At Southwest, disaster preparedness and response is one of the core pillars of our community outreach efforts, and we are honored to play a role as the people of Tapachula rebuild. September marks the one-year anniversary of the earthquakes, as well as the start of National Preparedness Month. We encourage you to review your disaster preparedness plans this month, so you can be ready for anything that comes your way.

Visit Southwest.com/citizenship to learn more about our dedication to disaster preparedness and the organizations we support. —Laurie Barnett, Communications & Outreach

SEPTEMBER 2018 SOUTHWEST

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19

8/6/18 9:39 AM

You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness?

Let us know at Southwest.com/ contact-us.

that work glove, he had written, “Come see us again.” I gave him the OK sign, and off he went, back to his duties. That gesture could not have been more precious. Southwest just keeps getting better and better. —Diane Ging

Dear Southwest, On a return flight home to Columbus, Ohio, I boarded the plane and sat in a window seat.

As the door was closed but before the safety instructions began, I glanced out the window and noticed ramp agent Shane Geary waving his orange batons at me. When he had my attention, he opened up his left hand. On his work glove, he had written, “Thank you for flying Southwest!” I smiled and gave him a thumbs-up. He continued to try and keep my attention; he opened his right hand, and on

ILLUSTRATION BY LEVI HASTINGS

THANKS TO SWA...

My partner and I just completed our five-year journey of attending an NHL game in every single one of the 31 NHL arenas in North America—and I surprised her with a marriage proposal in front of 20,000 hockey fans at our very last arena. We couldn’t have done it without Southwest! Rapid Rewards points and the Companion Pass made it possible for us to visit 25 of the 28 arenas that were not within driving distance. I’m a numbers nerd so I have crunched some of the numbers that I have been tracking along the way. We’re talking about 60 different Southwest flights in total (including layover stops), 454,516 Rapid Rewards points, 174.37 hours in total flight time, and 67,570 miles flown.

Thanks to Southwest, we were able to make our dream of visiting all 31 arenas a reality—we even got a nice little writeup by NHL.com. Just wanted to give you guys a major shout-out for having the best rewards program out there. We’re looking forward to many more adventures on Southwest. Thanks for everything! —Joanna Chan and Julie Morris

20 SOUTHWEST SEPTEMBER 2018

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FANTASTIC FLIGHT

I was traveling alone with my 19-month-old daughter on a flight from Los Angeles to Oakland, struggling to carry my car seat and stroller.

Off-duty First Officer Scott Stell, who was flying home to Oakland, couldn’t have been more helpful. He carried our gear, helped us get settled in our seats, and even sat with us and helped entertain my daughter. He also helped carry our car seat off the plane. We had a fantastic flight thanks

to Scott. And he didn’t even know that it was my birthday! —Claire Martin BUCKET LIST

“Thank you” sounds inadequate, but flight attendant John Morgan was wonderful. We took my mom on her bucket list trip to New York, and John put the cherry on top of the entire trip.

We were both wearing shirts that said, “Today is the best day ever,” and John asked why. My mom told him she had checked off all her bucket list items.

We found our seats, and John chatted with us as he passed by. Mom and I talked, and she said she would like to go back and see more of Ellis Island and the Statue of Liberty Museum when it’s completed. John passed by and told her, “Don’t fill your bucket— just make your bucket bigger.” It was a light bulb moment for Mom: a new list! So thank you, John, for telling my mom to make her bucket bigger. She did! You have a gift and share it well with those you come in contact with.

Keep it up. —Kathryn Barronton VEGAS SURPRISE

Customer service agent Wanda O’Connor went above and beyond to help me with a surprise for my best friend. I’m from New Orleans and was helping my best friend, Bryan, celebrate his bachelor party. He thought the plan was to fly from Houston to New Orleans, and then drive to Pensacola for the weekend. Little did he know, one of the other guys and I flew in to Houston that morning before his flight and planned on rerouting him to Las Vegas. I was a little skeptical of this plan, but when I went to the gate for Bryan’s flight to New Orleans, I decided to ask Wanda, the agent at the desk, if she would be willing to help.

Not only was she more excited about the surprise than me, she was 110 percent in to make it a success. Once we had a plan in place, I waited by another gate until I saw Bryan walk by, at which point I signaled to Wanda to call Bryan’s name on the intercom for him to come up to the desk. Once Bryan arrived at the desk, Wanda proceeded to tell him that she was sorry, but they had to bump him off the flight to New Orleans and rebook him on a new flight. Bryan was very confused and didn’t know what to think. Wanda then proceeded to give Bryan his new ticket that read Houston to Las Vegas.

He blankly stared at it for a few seconds until my friend and I ran up to Bryan and surprised him. He was even more confused to see us in the airport since he thought we were picking him up in New Orleans. We could not have started our weekend in such a fun way if it weren’t for Wanda. —Sam Solomon

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before. Google “learn to row” and you’ll find rowing clubs across the country that offer summer camps to give you the swing of it (pun intended). In the winter, try taking a couple days’ lessons in cross-country skiing, my own favorite sport.

Fly-fishing. Orienteering. Rock climbing. Archery. Caving. Snow biking. Windsurfing. Resorts all over the place let you try these.

You’ll notice that I listed outdoor sports. Not only do they burn more calories, but as my pal Florence Williams writes in The Nature Fix, her best-selling book, researchers say that spending time in nature can make us happier and even more creative.

Not to mention the serious bragging rights of having bonded with a falcon.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

PHOTOGRAPHY BY ANDY ANDERSON

Olive your Heart®

In this issue you’ll find stories on two sports. They have exactly two things in common: Both involve flying, and both are scary-cool, though in very different ways. One is trapeze. The other, falconry.

My daughter, Dorothy Jr., took a falconry course in Manchester, Vermont, and loved it. The sport seems to entail a vicarious sort of mind-meld where you get a totally wild predator to hunt on command and then return to your wrist. Seriously. I can’t even get my cat to return to the living room.

And while I’ve had friends take a trapeze class and tell me it’s The Most Amazing Thing Ever and You Really Ought to Try It, my physical courage pretty much stops at a swimming pool high dive.

But falconry and trapeze give me an idea. What if we went on a trip for the sole purpose of learning a sport? A trip just long enough to let us get the hang of the thing (no pun intended, trapeze-wise).

Something you’ve never tried

8/7/18 2:34 PM

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feedback

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us.

letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

MY IDEA OF A PERFECT SNACK IS …

… chocolate covered pretzels—a little sweet with a little salt, and a lot of crunch! @PBARTO22, VIA TWITTER

… crispy tater tots.

And don’t forget the prosecco. @AMERRYRECIPE, VIA TWITTER

… spicy samosas with cooling sweet chutney—yummy! @SST125, VIA TWITTER

Snack Time

In our July issue, we featured some of the nation’s most tempting regional snacks.

Then, we asked you to share your favorite bites using #SouthwestSnacks.

… beets, peaches, and burrata. @NYTOBALT, VIA INSTAGRAM

… donuts!! @YOUISSPECIAL30, VIA TWITTER

… a late night snack! Hummus and veggies. @FLAMINGOSANDFUN, VIA INSTAGRAM

… elote. #StreetCorn @SCHONETAGE, VIA INSTAGRAM

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The wave moves through a crowd at

25

No one’s exactly sure when the wave first rolled into arenas, but since its appearance in the late 1970s, it’s cemented itself as a quintessential—and relatively speedy—part of sporting events.

In a paper published in the Journal of Vision, Michael McBeath, a psychology professor at Arizona State University, found that the sit-and-stand wave travels about 40 feet per second, churning through roughly 20 fans in each tick. But no matter how quickly things start moving, don’t worry: We won’t make you join in.

FULL SPEED AHEAD If a crowd can’t be bothered to stand, then things go twice as fast: The hands-only wave clocks in at 50 mph.

PHOTOGRAPHY BY THE AGE/CONTRIBUTOR/GETTY IMAGES

miles per hour.

PLAY Number

september 2018 Southwest 29

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8/2/18 1:18 PM

PLAY Drink

Sure, you could use a cucumber slice, but the peeled version adds a little oomph.

MAKE IT → Muddle 1 peeled kiwi, 3 basil leaves, and the juice of 1 lemon in a shaker. Add ice to the shaker, along with 2 ounces Deep Eddy Original Vodka and 1 ounce ginger syrup.* Shake vigorously and serve with a peeled cucumber. Garnish with a basil leaf. *In a sauce pot, add 1 cup water, 1 cup sugar, and ¼ cup chopped ginger. Bring to boil on medium heat until the sugar dissolves.

ORDE R THIS

Hideout

In a town known for its stars, Chamberlain West Hollywood hotel is betting its newest restaurant will steal the spotlight. With a peaceful garden patio and sleek décor that draws inspiration from the fashion industry, Fits in West Hollywood, California, is a space that tempts you to while away the day there—a feeling embodied by one of the drink menu’s most refreshing options. A light thirst-quencher with a Deep Eddy Original Vodka base, the Hideout fuses the natural flavor of kiwi with a touch of basil, and then adds ginger syrup for something both spicy and sweet.

We’d say that has all the makings of a blockbuster hit.

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PHOTOGRAPHY BY NICK CABRERA

8/9/18 12:04 PM

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PLAY Sleep CHECK IN

The Cavalier Hotel

Big-band ensembles, a gilded lobby, and a golf course with holes modeled after Scotland’s greatest greens—The Cavalier Hotel once had all the trappings of the Gatsby era (F. Scott Fitzgerald was even a guest). Almost a century later, the Virginia Beach gem was destined for the wrecking ball until a group of local investors stepped in. Their restoration ushered in larger, more luxurious rooms, three new dining concepts, and Tarnished Truth Distilling Company, the first hotel distillery in the nation. Book a tour or tasting and raise a glass to new beginnings. From $189

EYE ↙ Decor highlights include plush headboards, clawfoot tubs, and pillows with the Cavalier’s crest.

TAKE A DIP → Choose between the indoor saltwater pool and the Cavalier Beach Club, which overlooks the Atlantic.

SIP ← Made in-house, Old Cavalier Bourbon is the hotel’s signature spirit and the perfect nightcap.

NOSH ↓ Becca’s seafoodfocused menu serves up shecrab soup and a smoked Virginia trout sandwich.

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

32 southwest september 2018

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8/8/18 1:36 PM

THESE DOCTORS ARE AMONG

THE BEST

PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.

All doctors are board certified by the American Board of Plastic Surgery (ABPS).

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AUSTIN Jennifer L. Walden, MD 5656 Bee Cave Road Austin, TX 512-328-4100 DrJenniferWalden.com Super Doctors – Texas

SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco

DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

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Dr. Jennifer L. Walden Austin, TX

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PHOENIX Deborah J. White, MD 8896 East Becker Lane Scottsdale, AZ 888-277-1869 DrWhitePlasticSurgery.com Phoenix Magazine – Top Doctors Issue

HOUSTON Paul Vitenas, Jr., MD 4208 Richmond Avenue Houston, TX 281-484-0088 DrVitenas.com Castle Connolly – Top Doctors

PHILADELPHIA Sean M. Bidic, MD Office locations in: Southern NJ & DE 856-362-8898 AmericanSurgicalArts.com Castle Connolly – Top Doctors

DENVER Paul C. Zwiebel, MD 2050 East County Line Road Highlands Ranch, CO 303-470-3400 DrZwiebel.com 5280 Magazine – Top Doctors

MIAMI Marcelo Ghersi, MD 550 Biltmore Way Coral Gables, FL 305-680-3461 DrGhersi.com Castle Connolly – Top Doctors

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Dr. Deborah J. White Scottsdale, AZ

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EYE SURGEONS IN AMERICA Each doctor has been peer-nominated and/or selected by the nation’s leading providers of information on top doctors.

ST. LOUIS Jason P. Brinton, MD 555 N. New Ballas Road St. Louis, MO 314-375-2020 BrintonVision.com Trusted LASIK Surgeons Directory

PHOENIX Sanford L. Moretsky, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors Issue

These top eye surgeons specialize in LASIK, laser cataract surgery, lens implantation and KAMRA for close vision.

LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

All Doctors are Board Certified

KANSAS CITY Daniel S. Durrie, MD 8300 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Castle Connolly – Top Doctors

ATLANTA Milan R. Patel, MD 6300 Hospital Parkway Johns Creek, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors

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Dr. Jason P. Brinton St. Louis, MO

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DALLAS NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Rd., Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors Issue

ST. LOUIS FACIAL PLASTIC SURGERY L. Mike Nayak, MD 607 S. Lindbergh Boulevard St. Louis, MO 314-991-LIFT (5438) NayakPlasticSurgery.com Castle Connolly – Top Doctors

NEW JERSEY INTERVENTIONAL PAIN MEDICINE Didier Demesmin, MD Minimally Invasive Pain Specialist Office locations in NJ & NYC 732-875-3252 UPMCNJ.com New Jersey Monthly – Top Doctors

ATLANTA PLASTIC SURGERY Keith Jeffords, MD Breast, Face & Body Surgery 3964 Atlanta Road Smyrna, GA 678-370-9854 DoctorJeffords.com Castle Connolly – Top Doctors

PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory

Dr. Rob D. Dickerman Neurological & Spine Surgery

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WORK Number

43%

of us think a private office is the ideal workplace.

When real estate blog CommercialCafé polled 2,100 full-time employees about their preferred working environment, the answer was a resounding, “Privacy, please.” The coveted configuration beat out home offices (23 percent), open-plan offices (10 percent), and your standard cubicle (a measly 5 percent). Considering 64 percent of respondents said interruptions from co-workers negatively impacted productivity, the driving force behind the dream space was clear: the desire for peace and quiet.

Is an office of one’s own really too much to ask?

OFFICE HOURS

PHOTOGRAPHY BY MILES STUDIO/STOCKSY UNITED

Only 6 percent of respondents said they might leave their job due to their current work environment. (It was a sure thing for less than 1 percent.)

September 2018 Southwest 33

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WORK Solution

Pick up Eurich’s book Insight: The Surprising Truth About How Others See Us, How We See Ourselves, and Why the Answers Matter More Than We Think.

Know Thyself

Author Tasha Eurich says feedback is the key to achieving personal growth.

What is self-awareness?

“Internal self-awareness is understanding values, strengths and weaknesses, and what we’re passionate about. External selfawareness is about how other people see us. You can be high in one and low in the other. Ninety-five percent of people believe 34 Southwest september 2018

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they’re self-aware, but the real number is closer to 10 to 15 percent. Take a compassionate but honest look at yourself and concede that maybe you’re not as self-aware as you think.

When you decide there’s more to learn about yourself, you become more open to feedback.”

What’s the best way to ask for feedback?

“We studied people who didn’t start out as self-aware but made dramatic transformations, and learned they’re picky about who they get feedback from. The right person has your best interest at heart and is able to tell you the truth when it’s hard. Often when we get critical feedback, we’re emotional and feel pressured to act immediately, but these highly self-aware people give themselves time to process. They’ll say, ‘Just because I got a bad performance review, it doesn’t mean I’m a bad person or bad at my job.

It just means there are things I need to work on.’”

How can you improve?

“Don’t think you have to change overnight. Anyone can improve if they know the barriers and use the right tools. As hard as it is and as much courage as it takes, it’s absolutely possible.”

ILLUSTRATION BY LEO ESPINOSA

8/2/18 1:34 PM

W E S TG AT E L A S V E G A S R E S O R T & C A S I N O

SOUNDTRACK

YOUR SONGS. OUR STORIES. THE SHOW.

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WORK Tool

Water Power

This self-cleaning bottle gives you a whole new way to hydrate.

Don’t worry: The water’s just fine. With the touch of a button and within 60 seconds, the LARQ bottle ($95) purifies your H₂O. You can start the process whenever you want, but the UV-C LED chips will self-activate every two hours to eliminate odor-causing germs, cleaning both the water and the

bottle. (You do need to charge the LARQ, but one charge can last up to two months.) Water stays cold for 24 hours or hot for 12, and if you love the great outdoors, you can turn on “adventure mode,” which adds purification power for when you’re off exploring parts unknown.

Now we’ll drink to that.

BottleShopping

Sharpro Add in some fruity flavor to your H₂O ($11). Vapur This company makes the Anti-Bottle, a foldable and flexible option ($12). Bindle Thanks to this stainless steel bottle’s waterproof storage compartment, you can stash your keys, headphones, and other sundries ($39).

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The 17-ounce bottle is available in five colors. Browse at livelarq.com.

36 Southwest september 2018

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8/9/18 3:33 PM

To Each, Her Own THIRDLOVE.COM

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WORK Startup

ZeroCater regularly sources food from local restaurants and operates within a customer’s budget. Learn more at zerocater.com.

ZEROCATER BY THE NUMBERS

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/ cities with ZeroCater

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employees served each month

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/ diverse restaurant partners

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/ percent of employers who say meals help employees build strong relationships with colleagues

ZeroCater

Here’s how founder Arram Sabeti describes the catering-coordinating company: When I started at my former company, the COO handed off ordering lunches to me. Of all my responsibilities, that was by far the most painful, so I figured it’d be a good place to start solving problems. ZeroCater has two products: family-style catering and snacks and beverages. We start with understanding a customer’s needs—they might say, “We have 100 people, including 10 vegetarians, and we want healthier food.” Our account managers create a custom list of snacks,

or, for catering, a set of vendors and meals.

With catering, managing restaurants and creating orders can turn into a fulltime job. We make that easier by creating more accountability and consistency, and our on-site specialists can assist with everything from delivery to cleanup. With snacks, we’d see companies with the same snacks every day, or companies that had hacked together a solution that became a logistical challenge. ZeroCater specializes in understanding customers and curating to their tastes. Then they don’t really have to think about it—the food just shows up.

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Lunch at the office has never looked so good.

38 Southwest september 2018

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42 Southwest september 2018

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COME

fly WITH

THEM

At a northern California school, an ancient sport lives on thanks to passionate trainers who teach beginners how to bond with a bird.

By Kate Washington Photography by Andy Anderson september 2018 southwest 43

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At the trainer’s nod,

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I hold out my gloved fist, as if raising a cup of coffee. “Don Diego!”

I call to the elegant mahogany-colored Harris’ hawk, my bare hand beckoning him. I’m standing in a wide ring of students, including my 8- and 12-year-old daughters, taking a basic lesson at West Coast Falconry outside of Marysville, California, an hour north of Sacramento.

As soon as I call, Don Diego takes off from the glove of the student standing across the circle, some 30 feet away, just as he did moments earlier, when he was perched on the wrist of my wide-eyed 8-year-old. As he approaches me, he flies low, crossing the circle with just a few strong flaps of his 3-foot-long wingspan.

With a swish of air, he swoops in to land and scrapes up his reward, a fragment of raw quail smeared on the base of my thick glove. He’s surprisingly light for such a powerful predator, with a talon grip that’s strong but not painful.

I turn my body to face the circle, pulling my arm in so the hawk is next to my chest. He may be at rest, but even through the glove, I can sense he’s on high alert.

Just for a moment, before he flaps away to the next awed student, I get an inkling of the ancient allure of taming these birds of prey. I’m the furthest thing from a medieval nobleman riding out on the hunt, but holding this taut, disciplined creature conjures an almost mystic enchantment. september 2018 southwest 45

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At this secluded facility, a team of experts led by a fiercely independent owner reveals a rarefied skill that dates back millennia but is more thrilling than any video game: falconry, once known as the sport of kings. And the connection I felt with the bird—beholding its majesty and harnessing its power—is what draws visitors, fulfills the instructors, and spans the ages.

The basic lesson West Coast Falconry offers is a one-hour class in which everyday people get exposed to training and hunting with birds of prey. Students learn some terminology and history, see impressive flying demonstrations and training techniques, and, finally, learn to call a hawk themselves. This is one of a handful of places in the United States where people without a falconry license can hold birds; West Coast Falconry has a special educational permit from the federal government that allows the public to handle raptors.

The center is the brainchild of cofounder and owner Kate Marden, who has been a falconer for 20 years and leads an all-female team who care for about 20 different birds of prey, including falcons, owls, a lone vulture, and many hawks.

Most of the other U.S. centers offering a similar experience are on the East Coast, though West Coast Falconry has a sister school, Sky Falconry, in southern California. According to Marden, many are attached to resorts; she likens them to the many castle-based, high-end centers in the United Kingdom, where falconry has a much longer track record of popularity.

By contrast, West Coast Falconry feels scrappy and grassroots. Marden, 60, and her staff have built a unique program that includes summer camps for kids and, for adults who’ve seriously caught the bug, multiday apprenticeship seminars. Becoming a licensed falconer is an intensive process that entails a demanding two-year apprenticeship, which typically requires

Kate Marden and Cailleach, a Eurasian eagle-owl

participants to trap a wild bird (in California, a red-tailed hawk or a kestrel). It takes a minimum of five years to attain the level of general falconer, and at least seven to become a master falconer. “It’s the most highly regulated field sport in North America, and the most expensive,” Marden says.

It can cost about $100 for a license in California, plus hundreds more in other fees, and that doesn’t include the cost of building your mews (the enclosure the bird lives in), feeding, care, or equipment. Falconry can be an all-consuming hobby. But despite the barriers to entry, the potential heartbreak of losing a bird, and the expense, the sport’s appeal endures.

“It’s the bond with the bird, the relationship,” says Amber Kelley, a general falconer who grew up next door to West Coast Falconry and has worked there for five years. She adds that the feeling is only heightened in the wild. “When you finally get that bird to work with you and hunt, it’s addicting.”

M

arden became hooked when she was 9. She grew up north of San Francisco in rural Marin County, and her first exposure to raptors came at school.

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“A guy came to our school, and he had his first falconry bird, which was a great horned owl,” she says. He also brought a red-tailed hawk and an eagle that John F. Kennedy had given him. “That’s like God giving you a bald eagle, in my generation.”

Marden attributes her instant fascination to their size and piercing eyes.

“There’s something about predator eyes that draws humans,” she says. “We’re predators too, and there’s a kind of kindred spirit. You know what they say: ‘Eyes on the front, you hunt; eyes on the side, you hide.’” The eagle she saw there impressed her in other ways. “That eagle was not afraid of anything,” she recalls. “She exuded this feeling of just being a badass.”

Despite her interest, it never occurred to Marden to ask the visitor how she could become a falconer. As a girl growing up in the late ’60s, she’d been raised “to be seen and not heard,” she says. Over the years, Marden longed for a bird of prey, but she “made do” with pet birds—cockatiels, lorikeets, macaws. “I love all birds, but something about the inaccessibility is attractive,” she says. “You can go to the store and buy a parrot, but you have to work hard to have a bird of prey.”

In the ’90s, she got her chance. The Northern California Renaissance Faire, where she volunteered, added a falconry show. Marden was eager to help and adapted her costume with a single glove.

One day, she was hanging out at a booth, talking to a man. “He handed me his card and he said, ‘I’m a master falconer. If you ever want to become a real falconer, let me know and I’ll help you.’”

She found the birds to be “magic,” she says, and working with them to be well worth the long apprenticeship and hassle of finding a required sponsor—a falconer with at least two years’ experience who’s willing to help you train. “The day that you finally take that line off and fly your bird

free is just amazing,” she says, referring to the cord used during training to attach bird to trainer. That sensation is what kept Marden coming back to the sport despite obstacles, some of which she attributes to her gender.

“When I started, it was really hard,” she says. “When I was trying to find a sponsor, I had a lot of people just refuse me. One guy came to talk to me about my mews, and I told my boyfriend at the time, ‘I need you to stay in the house.’” Her boyfriend, a fellow falconer, asked why. “I said, ‘Because as soon as you show up, he’s going to talk to you and he won’t talk to me.’ Of course, my boyfriend couldn’t stand it, and after about 20 minutes, he came out. As soon as he came out, my potential sponsor started talking to him. Like, ‘You need to have her do this and you need to have her do that.’”

That boyfriend, Jim Tigan, became her husband, and they started West Coast Falconry together in 2005 in Marin County.

The following year, they moved the center northeast to Yuba County, outside Marysville. They subsequently divorced; Tigan now lives in Nevada.

Marden moved West Coast Falconry partly because Marin County had become too populous for her taste, and partly because she faced opposition to hunting from neighbors.

Marden’s initial attraction to falconry wasn’t hunting per se, but the allure of the birds. “My father was a marksman, so

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Anatum peregrine falcons like Cubbie (left) can make steep dives at speeds that exceed 200 miles per hour.

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we all learned how to shoot tin cans and things, but this was my first experience in hunting,” she says. “It’s a lot more visceral than using a gun.”

Falcons and hawks are typically outweighed by their prey. A 2-pound hawk can take down a 6- to 9-pound jackrabbit—but, as Marden says, the hunter needs to help.

“You actually have to participate in taking the life of the prey unless it’s something tiny like a mouse,” she says. “If you’re hunting a rabbit or a duck or something large, you don’t want that prey to suffer and you don’t want your bird injured.”

H

unting with falcons, not surprisingly, predates hunting with guns.

It’s mentioned in the ancient Assyrian Epic of Gilgamesh, the 2000 B.C. poem that contains the first written record of falcons.

One of West Coast Falconry’s birds, Enkidu, is named for a character in the epic.

In Europe, medieval kings and nobles frequently hunted with trained raptors.

The sport has a rich vocabulary, which left its mark on modern English in many words and phrases: “fed up” (referring to a hawk fed to satiety), “under your thumb” (for a hawk tightly tied to the glove), “hoodwink” (referring to a falconer placing a hood over the bird’s ultra-sensitive eyes to calm the bird), and even “booze” (“bowse” is a term for birds drinking).

Unlike Europe and the Middle East, where falconry has a long legacy and continues to carry extraordinary prestige, the Americas didn’t have much falconry until after World War II, when, Marden explains, soldiers fighting in North Africa and Europe saw the sport practiced and brought it back.

Marden attributes the male dominance of U.S. falconry to this history. She didn’t set out to make West Coast Falconry’s permanent staff all female (although a teen boy who lives nearby comes to help

out as a junior staff member), but it just happened that way. “You don’t have to be stronger to be a good falconer,” she says.

Indeed, she’s noticed that female falconers tend to have more of the necessary patience for training birds.

American falconry got a boost in the ’60s, when practitioners of the sport realized the ability of Harris’ hawks—now tremendously popular worldwide. Those hawks, native to the Southwest, hunt in packs and have a sociable nature, making them unique among raptors.

West Coast Falconry manager Jana Barkley calls trained Harris’ hawks “the black lab of raptors,” which means they’ll fly to anyone who calls. Other hawks, as well as falcons, which bond to their trainer, are another story. When tied to a stranger’s glove with jesses (leather strings), they’ll perch quietly, but once launched, they’ll fly back only to the trainer.

For Marden, the link to the sport’s history is part of the lure. “We do some of the same things that [falconers] did thousands of years ago,” she says. “I want to be part of that heritage.” She’s not alone: According to the North American Falconers Association, there are 4,500 licensed falconers in the U.S. Marden has observed a growing interest, especially among women—possibly thanks in part to opportunities like West Coast Falconry’s classes.

CONTINUED ON PAGE 60

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Trainer Jana Barkley with Cubbie, who’s named for the Chicago Cubs september 2018 southwest 51

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Within Reach

Taking a trapeze class can elevate your senses—and your sense of possibility. It did for me.

A

s i took deep breaths under the desert sun, I blinked back tears. Why did I ever leave the sanctuary of my home in the Pacific Northwest?

Some 10 feet above me, a kind woman with a soothing voice was trying to coax me up the last few rungs of a 23-foot ladder that I was clinging to like it was a life raft.

And maybe it was, because I felt completely lost. My stomach was in knots, and I tried not to look down as I inched up the ladder. Somehow, despite my fear of heights, I was convinced to don a harness and climb to a platform some two stories high—only to jump off it.

Although my lizard brain was urgently trying to convince me that I was in danger, I was only at trapeze school, taking a lesson at a Phoenix-area facility at the

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To be successful, you must let go

Margaret de Silva

of not just the bar, but also your inhibitions and self-doubt. that come from living in cowboy country are certainly factors in the clustering of trapeze schools in the Valley of the Sun, interest in circus arts has been growing around the nation. Alastair Pilgrim, author of Discovering Flying Trapeze, says there are nearly 100 trapeze schools and camps in the U.S. and that the number has at least doubled in the last 10 years. The overall number of circus schools and programs is roughly 300, according to the American Circus Educators Association, with about 10 schools opening every year.

My class and others like it are designed to help rookies figure out the fundamentals of flying,

get comfortable with the trapeze, learn to hang from your knees, and practice falling onto the giant net below. Some classes offer the choice to perform a wrist-to-wrist “catch” with one of the pros.

That’s if you can make it up the ladder. i was far from the first person to panic before reaching the platform, according to Scottsdale trapeze enthusiast Dennis Ford.

“Trapeze requires so many different aspects of the mind and the body. It’s as much in your head as anything else,” he explains.

Ford would know. At 64, he is one of the oldest regulars at I.FLY

PHOTOGRAPHY COURTESY OF DANYAL SALEH

urging of a friend.

That was four years ago, and while Trapeze U, the Gilbert school I was visiting, closed not long after to look for a new location, today there are three other schools within an hour’s drive of Phoenix that offer classes on circus skills: I.FLY Trapeze at The Phoenician resort in Scottsdale, the Circus School of Arizona in Scottsdale, and Vertical Fix in Tempe. These courses, popular among locals and tourists alike, have been teaching novices how to reach new heights—after first conquering their fear of falling.

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Trapeze, where he flies up to three times a week. A former ski instructor who has participated in mountain biking, triathlons, and ski races in the past, he’s no stranger to adrenaline sports. Even so, Ford considers trapeze “the coolest thing [he’s] ever done.”

“Flying trapeze is better than a righteous powder day skiing,” he says. Ford has an almost spiritual approach to the sport, having discovered it at 57 while on vacation.

“That first experience, it just lights you up. It’s unlike anything else,” he says. “It’s pure magic. You get a real feeling of accomplishment.”

His philosophical wisdom even makes me feel better about my mid-ladder meltdown. “I’m going to guess you felt fear, trepidation, and doubt. You’re not alone; everyone does. I still feel those things sometimes, even though I’ve flown for years,” Ford says. Overcoming that, he adds, is “this amazing ability that you nurture over time: the ability to control your mind as much as your body.”

Ford believes the mental training he receives from trapeze—his ability to empty his mind of selfdoubt—has not just made him a better flyer; it’s also spilled into other aspects of his life. “We all get inside our heads. That’s where doubt and fears come from. We never perform our best in that state of mind, but if we can control that state of mind and that state of being, we would have no limits.

Trapeze trains you to do that.”

I.FLY Trapeze doesn’t seem to have a “typical” trapeze student.

Co-owner Marco Rosamilia and his staff teach people of all ages, abilities, and backgrounds. “I’d say there are more women than men,” he says. “Maybe men are more concerned about looking silly or not being able to do it.”

Rosamilia is there to make sure no one feels silly. A New York native, he started I.FLY Trapeze in Long Island with his brother back in 2006 before expanding to

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Arizona in 2016 to take advantage of the region’s climate and active lifestyle. “People here are a lot more outdoorsy than in New York,” he says. “It’s less of a rat race, and people put more time into biking, hiking, and outdoor activities.”

The Arizona I.FLY Trapeze season runs from October to April, with an abbreviated summer schedule. Although the resort location attracts visitors, about half of Rosamilia’s students are

locals—kids, teenagers, and moms who fly occasionally or sign up for an eight-week workshop, as well as passionate converts like Ford, who sometimes joins staff in monthly performances at The Phoenician.

Rosamilia’s introductory classes focus on achieving whatever is possible for the individual. “We make it a point to find something about the experience that someone can enjoy,” he says. “I’ve had kids cry their faces off and then I can’t

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keep them off the trapeze.”

It’s a feeling I can relate to. while climbing up to the platform was a lot trickier than I anticipated, after a few stifled tears and an embarrassing amount of encouragement from staff, I eventually made it to the top.

Once I was up there, though, I felt a flicker of excitement. The fear remained—I was keenly aware of the vertigo-inducing height— but all my senses were charged.

The sky was a perfect blue. My harness fit snugly, and below, my husband snapped pictures and gave me a thumbs-up. This was it.

I listened carefully to my

It turned out I had a strong instinct for self-preservation, and I froze.

When I finally leaped, time seemed to stand still.

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trainer’s instructions. Although I had been briefed on the ground, up in the sky I wanted to make sure I understood everything clearly.

Like most sports, trapeze has its own jargon. The instructors don’t just tell you to jump; they use phrases such as the Spanish word “listo” (ready) and the circus term “hep” (meaning “go”), the signal to jump off the platform while holding the trapeze bar.

There were three trainers on hand to literally show me the ropes: the soothing instructor next to me on the platform, a staff member on the ground holding emergency safety lines, and a third on the platform opposite me. I’m

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safe, I told myself, trying to ignore my somersaulting stomach.

When my instructor yelled “hep,” I told my body to jump—but it wasn’t listening. It turned out I had a strong instinct for self-preservation, and I froze. My instructor had to yell twice more before I finally leaped off the platform.

When I did, time seemed to stand still. I felt simultaneously strong and light. Without overthinking it, I found myself following my instructor’s commands. I used the trapeze’s momentum to swing back and forth like Tarzan, and then lifted my legs onto the bar so I could hang upside down before tumbling onto the net in a slightly inelegant dismount.

I did it—and it didn’t hurt at all.

In fact, I couldn’t help but laugh out loud as I rolled off the net and headed back to join the rest of my class. In that moment, I had never been prouder of what my body could achieve. with training, it’s possible to make significant progress—not just mentally but physically, too.

After seven years on the trapeze, Ford now regularly performs stunts outside the safety lines (something reserved for experienced athletes) and hopes to be flying for years to come. “I don’t think many of us think we’ll find something totally, radically brand new in our mid-50s, and realize it’s the coolest thing we’ve ever done,” he says. “I hope I’m still doing this when I’m 75.”

Although Ford is an athletic guy, he insists anyone can try trapeze. He didn’t have a background in gymnastics or the circus when he started, and his skills have exceeded his wildest expectations.

“If you have a little bit of strength, if you can just hang from a chin-up bar, then you can fly trapeze.”

Fellow Scottsdale resident Rachel Stegman is another passionate trapeze fan. As the owner of Circus School of Arizona, she teaches a range of aerial arts,

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including hoops, silks, and static trapeze, a form of trapeze that uses a stationary trapeze bar rather than a swinging one. Stegman says this kind of setup can be less intimidating for novices, although most tricks actually require more strength at the beginner level than a flying trapeze. Stegman also offers classes in other circus skills such as ground acrobatics.

Like Ford, Stegman discovered aerial acrobatics at a resort.

Although she was only 8 years old at the time, she was hooked. “I was always the kid hanging off the monkey bars, so it was a perfect fit,” she says, laughing.

Stegman really did run off to join the circus after high school, training at the San Francisco School of Circus Arts (now Circus Center) before setting up her own school in 2007.

Since then, she has seen interest in aerial acrobatics grow,

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The author tries a catch, a skill that’s truly an exercise of trust.

particularly in children. (That said, Stegman recently taught a woman in her 80s.) Circus School now offers youth camps, birthday parties, and private lessons, as well as lessons for teens and adults.

For beginners, she suggests

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joining an introductory class for a taste of four major circus skill sets: aerial acrobatics (including static trapeze and aerial silks); ground acrobatics (such as handstands); equilibristics (balancing skills such as walking on a rolling globe); and

prop manipulation (such as juggling and plate spinning).

Aerial acrobatics is by far the most popular skill that Stegman teaches; however, she believes films such as The Greatest Showman and the popularity of Cirque du Soleil in nearby Las Vegas have helped bring all circus skills into the mainstream.

“For a long time, circus people wanted to seem awe-inspiring, and this kind of mysticism kept it away from the public,” she explains. “Of course, it takes time to become skilled. But it’s very attainable.” i certainly wasn’t expecting to become a pro in my first lesson, but after a few swings, I was ready to step it up a notch—I wanted to try a catch. This involved pulling myself into the knee-hang position and then letting go of the bar midflight, in the hope that my partner would be there to grab my arms.

It’s truly an exercise of trust. To be successful, you must let go of

8/10/18 12:21 PM

not just the bar, but also your inhibitions, self-doubt, and, more than anything else, fear of falling.

I wasn’t sure I could manage that, given the trouble I had even jumping on cue. But when the moment came, I leaped off the platform, got into position, and reached out instinctively in front of me, straining to feel for my partner’s arms.

“Gotcha!”

It was a beautiful moment. As our arms connected and I pulled away from the bar, I was free.

And maybe that’s the real appeal of trapeze. Beyond the showmanship and artistry, trapeze gives you a real sense of achievement in your first lesson. You learn to fly, for goodness’ sake. Getting out of my comfort zone—and for me, this was way out there—helped me realize that I am capable. I still have issues with heights. But I’m now more inclined to say “yes” when it comes to trying new adventures, from an intense black diamond ski run to a mountain scramble.

And beyond the adrenaline rush, I keep hearing about another benefit of trapeze from students and trainers alike: its restorative powers. Ford sees trapeze as a kind of meditation. His friend Melanie O’Donahue, 44, a scientist, started attending classes last year as a distraction from her mother’s breast cancer diagnosis. She says the sense of empowerment that trapeze gives her has helped her cope.

Stegman says the circus transforms lives, providing a sense of home for those who feel they don’t fit in elsewhere. “You feel like a superhero,” she says. “There’s something about circus that builds your mood and self-esteem and touches you in so many ways.”

I’m not going to argue with her. Someday, I’ll climb the ladder again. This time, without tears.

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Trainers Kathie Miller (second from left) and Barkley (center) teach a class; (below) Barkley with Hancock, a Sonoran Harris’ hawk

“COME FLY WITH THEM,” CONTINUED FROM PAGE 51

O

ne chilly March morning, a few months after that first experience handling a hawk, I’m back at West Coast Falconry for the three-hour falconry experience class. The rolling country where Marden and her associates fly their birds lies where the upthrust of the Sierra Nevada begins to tilt away from the flat Central Valley. Trees, mainly live oak and black oak, have sprouted leaves in delicate, lacy chartreuse, and a brilliant emerald spring coat of grass blankets the ridge, along with rocky outcroppings and flashes of red dirt.

Much of the land immediately adjacent to West Coast Falconry’s 6-acre property—they have permission to fly on 1,100 nearby acres—is semi-wild, thanks to a neighbor and dedicated hunter, who took land once used to grow rice and restored it as wetlands.

Today’s class includes flying demonstrations with Cubbie, a

peregrine falcon, and a “hawk walk” with Avalon, a Harris’ hawk. As my classmates and I check out the birds in the center’s mews, Marden, Barkley, Kelley, and their associate Kathie Miller fit our left hands with gloves and tell us about the birds. Peregrine falcons, for instance, are the fastest creatures on earth. In a dive, they’ve been clocked at 242 miles per hour, and the amount of G-force they can withstand is unknown, since meters break before the falcon does.

Indeed, peregrines are so fast that the adaptations in their anatomy inspired jet-plane design: Look in the falcons’ nostrils, and you’ll spot a bony protrusion in the middle of the yellow ring. This nose cone disrupts airflow, enabling the birds to breathe at high speed without the pressure damaging their lungs. Designers of inlet cones in jet engines borrowed

this adaptation, solving a problem in which jets choked out when speeds got too high.

The women of West Coast Falconry point this out to us with so much enthusiasm they finish one another’s sentences, moving on to mention the silvery flicker of nictitating membranes that shield the birds’ sensitive eyes, preventing them from freezing in a fast dive; the tendons that make a hawk’s death grip extraordinarily tenacious (they act “like a zip tie,”

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Ne w!

Barkley says); and the stripes on falcons’ faces that function as an anti-glare device, similar to football players’ eye black.

Eyesight is everything to falcons: Up to 85 percent of their brain function is devoted to vision.

Their sight is so powerful that they can spot a rabbit from a mile away.

The trainers have so much to impart about the wonders of these birds that you get the sense they could talk forever, but soon we’re trudging up and over a small ridge to a wide-open, boggy field. Before the birds can fly, the six of us in the class get a crucial reminder.

“If it looks like the falcon is flying right at you, whatever you do, don’t duck or move out of the way,” says Marden, adding that the falcon has plotted its path and may crash right into anyone who tries to evade it. “It’ll hurt you and it might kill the bird.”

After what we’ve heard about the birds’ speed, it seems almost impossible to resist the impulse to get out of the way, but once Cubbie is airborne, his control in flight is apparent. Cubbie was born wild, but humans illegally picked him up when he was young and he became too domesticated. He was rescued by a birds of prey program and placed with West Coast Falconry.

Over the ridge to the west, a bald eagle pair rises. Vultures circle frequently. We spot—or rather the staff spots—a wild American kestrel, the smallest of the raptors, flying high across the field, and wait for the wild birds to clear.

These birds, including Cubbie, are signs of the recovery of onceendangered populations. Peregrines can live in captivity for more than 20 years, hawks even longer. All but three of the center’s birds were bred in captivity.

After the wild birds are gone, Marden encourages a class member, who’s holding Cubbie on her glove, to launch him. It takes a bit of coaxing, but soon Cubbie circles up and out in what poet W.B. Yeats famously called a “widening gyre.”

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of two falcon types native to the Eastern hemisphere.

Webster is one of the center’s stars. He’s appeared on TV and is reliable enough to deliver rings at weddings and falconry-lesson proposals. After he flies, Marden slips his jade-green leather hood back on, though it takes several tries because the falcon bobs to evade it. Marden ties him tighter to her glove, and he squawks in protest.

“He’s hormonal,” says Marden, who had fretted during his flight that he might land in a nearby tree. (The birds have radio devices affixed during the flight demonstration so they can be tracked.)

By early spring, the winter hunting season has ended and mating season has begun. Summer marks molting season, and here at the edge of the Central Valley, where temperatures often climb to 110 degrees, it would exhaust the birds to fly them too intensively.

The hood Webster is now wearing has a topknot of slender leather ribbons. (In olden days, the topknots were trophies of the feathers taken on the bird’s kills, hence the phrase “a feather in one’s cap.”)

Marden ties his jesses to my glove, and he clings comfortably to my wrist for the walk up and over a small ridge back toward the center.

Enkidu, an aplomado falcon, gets his name from The Epic of Gilgamesh.

“Go on, get that pitch,” Marden urges, exhorting the bird to climb higher, producing ever more dramatic stoops (vertical drops). None of the six of us duck, even as Cubbie veers down and flies just above the field, while Marden jerks the heavy lure out of his way.

After several passes, Marden lets him land and rewards him with raw quail meat, over which he spreads his wings, a motion called “mantling”—the source of the name for a fireplace’s outer wall.

Raw quail is also the reward for the other falcons Marden flies for the class: Shadow, a white gyrfalcon (an Arctic variety and the largest falcon), whom Marden calls a “diva,” and Webster, a hybrid

M

arden started West Coast Falconry with just five birds—including Don Diego, the Harris’ hawk that landed on my glove—and added more quickly. “I love raising baby birds,” she says.

Don Diego’s sibling Mariposa, born in 2003, is the bird Marden hunts with the most. “She’s missing a toe and she broke her leg and she’s still hunting jackrabbit,” Marden says. “She still has it. She doesn’t want to stop hunting yet. If you don’t take them out hunting, then they start to get aggressive, especially Mari, because she’s an alpha bird. You’ll see it in her eyes.”

It’s clear Marden feels nearly the same hunger to hunt. She lives at the center and owns a

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non-raptor menagerie that includes dogs, cats, pet birds, and a hefty black calf. She hopes someday to expand the center. “My inspiration is the falconry centers I’ve seen in Great Britain, like the International Centre for Birds of Prey,” says Marden, adding that it has a far larger number of birds.

“I’d love to be set up like a raptor zoo, where people pay a fee [and] check out the animals, and we do a couple flight shows a day. Then, if somebody wants to do a private class, that’s a separate thing.”

Marden’s staff members stand ready to help, something they’ve done over the past two years as she underwent grueling cancer treatment. Office manager Hilary Kaseman, who lives over an hour away, frequently stayed with Marden as her caregiver; other staff members kept classes and the center running. “If it weren’t for them, I wouldn’t still have my birds,” says Marden, who is now cancer free.

“Now I’m much more mobile and able to fly my birds again.”

She’s also able to look ahead with dreams for the center’s future. Long term, she’d like to be a nonprofit or set up a trust to keep the center running in perpetuity, but that presents funding issues, as does expansion. “I want Oprah to fall in love with us and build us,” she says, laughing. Meanwhile, classes—which range from $70 for a basic lesson to $585 for private excursions—support the center.

Maybe all Marden needs is to entice a benefactor out for a taste of what it’s like to get a hawk on the glove. After my first course, my daughters and I couldn’t stop talking about the birds.

“One of the things I like about teaching the class is you get to see that gobsmacked look on your guest’s face,” Marden says.

Oprah, if you’re reading this, Don Diego is waiting.

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FRANCHISES SPECIAL ADVERTISING SECTION

HOW TO OPEN A FRANCHISE

PHOTOGRAPHY BY KEN PAK PHOTOGRAPHY

This step-by-step guide will help you find the right business, express your entrepreneurial spirit, and achieve success in this growing industry. by jim gold

mix passion and business it’s important that you select a franchise that aligns with your values and seek out employees who share your passion.

“If you do [that], the rest will fall into place,” says Alex Samios, vice president of franchise development at Dogtopia, a franchise that offers doggie daycare, boarding, and grooming.

“We’ve got it pretty easy: If you love dogs, you will love working with or being a franchisee for Dogtopia,” he says.

According to Samios, franchises have a higher success rate than independent businesses because their models are proven. Under new ownership since 2015, Dogtopia is now the fastest growing franchise in the pet industry with over 160 new locations sold and in development.

Your franchise should provide systems, tools, and support so that you can live up to franchise brand standards and ensure customer satisfaction that, in turn, leads to growth.

Dogtopia, for example, also provides grand opening support, as well as monthly visits during a franchisee’s first year.

“Our support is unparalleled in the pet industry and even in the franchise industry in general,” Samios says.

Franchisee Paul Sandry opened his first Dogtopia location last year in Plano, Texas.

Dogtopia’s system worked especially well for his team.

“As someone who never had any previous franchise experience, I understood I was buying a system validated by those that opened before me, which, if followed, would give me the best chance for success,” Sandry says. “We are exceeding all of our financial and operational goals so much that I’m opening a second store earlier than I anticipated.”

Dogtopia was founded in 2002 and is the fastest growing franchise in the pet industry.

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Showing dogs the love since 2002.

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FRANCHISES SPECIAL ADVERTISING SECTION

explore your options is matching your skills, your experience, and the role you want to play in the business with the right opportunity.

It’s a journey of discovery you don’t have to take alone, says Jack Johnson, who co-founded The Franchise Insiders with his wife, Jill. Their business connects clients to the franchise opportunities best suited to them.

“We do extensive interviews and administer a quick and very informative business builder assessment online to help our clients determine the right match,” Johnson says.

The Johnsons next help with prequalifying for a loan, similar to buying a house, so you’ll have full confidence in your buying power and know what you can safely invest while growing your business.

A potential match typically takes about 30 days of exploring and courting opportunities based on your information and the territories available, Johnson says. Then comes the deep dive.

You’ll interview key franchise staff and attend a “discovery day” where you and the franchise executives meet and determine if you want to work together. If you both decide to commit, you’ll get an official award call, sign an agreement,

PHOTOGRAPHY BY REALITY AND RETROSPECT/BRITNEY JARMIN

another key component of owning a franchise

and pay your franchise fee.

The franchise will then schedule your training and hand you off to its support team to begin your journey toward business ownership.

This degree of organization has helped create ideal conditions for owning a franchise.

Technology and modern consumer demand are driving the need for professional, wellbranded goods and services of all shapes and sizes, he says.

Together, Jack and Jill Johnson have more than 10 years of experience working in the franchise industry.

“There’s never been a better time to become a franchise owner.”

To succeed, Johnson advises clients to follow their franchise’s game plan and guidance and look to the highest-performing franchisees for pointers.

“If you can do that,” he says, “your chances for some of the greatest, most rewarding success of your career are very high.”

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THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

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PLAN YOUR FUTURE

POOLSIDE. PERFECT POOLS, SCOUT’S HONOR Pool Scouts offers the next wave in pool cleaning and maintenance.

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model is right for you, take full advantage of training and immerse yourself in the scheduled in-person meetings to gain a sense of how you will interact with the support team.

The staff becomes an extension of your business, says Michael Wagner, president of Pool Scouts, a Virginia-based company providing cleaning, maintenance, and minor repair services for residential and commercial pools.

You don’t need prior pool experience to be a good fit, but you do need to follow Pool Scouts’ system for success, Wagner says. Experts from all disciplines—operations, marketing, finance, customer service—work with you to build your franchise. Pool Scouts’ nine-day training program covers everything from servicing pools to sending marketing emails.

“Lean on the team and resources once your doors open,” Wagner says. “That’s what’s great about a franchise system with our type of support. We’re here to ensure continued success.”

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be innovative after finding success

in Europe, No-H2O, an ondemand car wash and car detailing franchise, is looking to bring its business model stateside.

“It’s like the Uber of car washing,” says Emmet O’Brien, a former professional race car driver who founded the company in 2007. The idea is that a customer with the No-H2O app can be at home, work, or out having coffee with a buddy and get a car wash using No-H2O’s line of waterless products.

Franchisees can also set up waterless car wash stalls at parking lots, malls, or airports.

As the point franchisee for your city, O’Brien says, you learn how to use the app, train detailers, secure locations, and educate individual and corporate customers (Hertz, for example, uses No-H2O).

No-H2O’s waterless formula won’t scratch, leaves a polished finish on your car, and helps the environment, O’Brien says.

“Water is the oil of the future,” he says. “[No-H2O] saves 30 to 40 gallons per wash, and harmful effluent is not going into the drainage system.”

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FRANCHISES SPECIAL ADVERTISING SECTION

maximize training pave your way to success

by following your franchise’s operations manual to a T. SealMaster, one of the world’s leading producers and distributors of pavement maintenance materials and equipment, knows what works because it began franchising in 1993 and now has more than 100 locations in the United States and distributes in 50 countries.

Communications director Debbie Petok Hufford says the key is heeding your franchise’s advice and capitalizing on its resources. To prepare franchisees for success, SealMaster sends them to its Sandusky, Ohio, headquarters for an intense two-week training pro-

gram on operations, product knowledge, marketing, and sales. SealMaster franchisees receive a proprietary, detailed operations manual, as well as routine briefings on updates to operations and marketing techniques. Company officials help and guide franchisees, attend openings, and provide ongoing training in direct sales.

All of this instruction enables franchisees to handle an array of products and services, including making and warehousing professional-grade pavement sealers, crack fillers, concrete sealing and repair materials, patching materials, equipment and parts, traffic paints, sport surface products, and tools and accessories.

Besides following the training, you must have the desire

to take control of your future, Petok Hufford says. By adhering to SealMaster’s methods and taking advantage of its large franchise territories, you can realize the rewards of owning your own business and position yourself for exceptional growth.

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Offer made by prospectus only.

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MEN’S HEALTH SPECIAL ADVERTISING SECTION

BETTER HABITS FOR FALL

As the seasons change, so can you. Now is the time to get outside, update your look, and check in with your doctor. by page grossman

get active adding consistent workouts to your already

busy schedule can be tough.

Instead, look for ways to naturally incorporate more activity into your routine. Try walking during your lunch hour, biking to the grocery store one day a week, or making a point to play outside with your kids.

Another thing to keep in mind? An active lifestyle demands high-quality clothing that’s both comfortable and durable. That’s where the

denim gurus at Revtown come in. If you’re wearing the same nonstretch, constrictive jeans that you bought years ago, it’s time for a refresh. Revtown has found a way to make premium jeans designed with the performance and comfort of an athletic pant.

Half the price of a typical designer jean, Revtown jeans not only look professional, but are also comfortable enough for impromptu exercise. Revtown’s secret is its signature “decade denim.” The jeans are constructed from soft, stretchy yarn that’s produced

Revtown’s “decade denim” uses soft, highquality Italian yarn to maximize comfort.

in Italy and are available in six colors, including dark indigo, coal black, steel gray, and the first-ever khaki jean.

If you’re concerned about buying jeans online without trying them on first, don’t be.

Revtown simplifies the process by offering a digital tailor to help you find the perfect fit, and returns (inside the U.S.) are always free. Simply hate shopping? Revtown has created a solution for you, too.

The Revtown crate includes two jeans, two work shirts, and a bonus tee delivered right to your door.

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MEN’S HEALTH SPECIAL ADVERTISING SECTION

IMPROVE THINNING HAIR THINNING HAIR CAN take a

toll on your self-confidence. In the past, treatment required painful surgery, expensive and time-consuming in-office procedures, or solutions that simply didn’t work. That time has passed.

HairMax has developed a solution that can fit your budget as well as your schedule. HairMax offers a range of laser devices cleared by the U.S. Food and Drug Administration to stimulate hair

growth. These devices start as low as $199.

Building the device into your weekly routine is a cinch.

Simply place the lightweight, cordless device on your head and let the laser diodes do their work. HairMax recently released one of the fastest hair growth devices on the market: the LaserBand 82. It includes 82 lasers and a sleek design by Italian design firm Pininfarina. Now, you can receive your treatment in as little as 90 seconds. The built-in, patented hair-parting teeth ensure optimal placement on the scalp and help to separate your hair so the laser light treatment reaches your hair follicles.

With three treatments per week using the LaserBand 82, customers have seen new hair growth with increased density

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MEN’S HEALTH SPECIAL ADVERTISING SECTION

schedule a checkup according to the National

Cancer Institute, prostate cancer is the most common type of cancer in men. Moreover, one in seven men will be diagnosed with prostate cancer in his lifetime. One of the best preventative measures you can take is to schedule an annual checkup with your doctor.

Should you be diagnosed with prostate cancer, it’s important to be aware of the possible side effects of cancer treatments and learn about ways to reduce your recovery time. If you’re faced with surgery, be sure to ask your surgeon what techniques he or she will be using.

ProPep Surgical, a company that specializes in nerve monitoring during robotic prostate surgery, developed the ProPep Nerve Monitoring System in answer to one of the most common side effects of prostate surgery: incontinence.

The nerves surrounding the prostate aren’t always visible and are therefore sometimes inadvertently cut during surgery. The effects can be long-term. In patient reported clinical trials for prostate

cancer survivors who received surgery, one in five patients still had incontinence issues three years later if nerves were compromised during surgery.

The ProPep Nerve Monitoring System is an FDA-cleared nerve monitoring device used during robotic prostate surgery that can reduce the

likelihood of nerve damage.

By reducing the risk of nerve damage during surgery, you can also reduce your risk for incontinence. With more than 4,000 surgeries completed, ProPep’s prostate surgery technology has been shown to return patients to presurgical levels of continence faster.

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If you’ve been diagnosed with low- to intermediate-risk prostate cancer, there are several treatment options available. One of those is stereotactic body radiotherapy, or SBRT, an advanced technique that targets high doses of radiation therapy to the prostate tumor, protecting the surrounding healthy tissue from exposure.

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Fun!

Work in Progress

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Easy Crossword A puzzle for starters.

Answers on page 81 Across

1 Lake near Reno 6 Very enthusiastic 10 Lose brightness 14 Big name in rental

trucks

15 Glass in a frame 16 Bright thought 17 General’s strategy 19 Marker on a golf green 20 Tale with a moral 21 In the slightest 22 Initials of a WWII

president 24 The Golden Girls actress 27 Hard to get to know 29 Has second thoughts about 30 Forbidden 32 Instagram posts, for short 33 Perform like Nicki Minaj 36 Unsweetened ingredient used in baking 39 Cen. segments 40 Heavy metal 41 Wonder Woman, for one

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42 At a distance 43 Some British jackets 44 Net profit or loss 50 Before, to bards 51 Can’t stand 52 Bowl-shaped roofs 54 “That’s a ___ off

my mind!”

55 Slit on a shirt 60 Place in the mail 61 Approx. landing hours 62 Day of Pillow Talk 63 Expresses curiosity 64 ___ Star Wars (toy line with minifigures) 65 Win every game of a series

Down

1 Big popcorn container 2 “Of course!”

3 Derby or fedora 4 In the lead 5 Jazz vocalist Fitzgerald 6 Fruit dipped in caramel

for Halloween

7 Parking attendant 8 Once ___ while 9 Room for relaxation 10 Whiskey bottle sizes 11 ’50s presidential

candidate Stevenson

12 Began a bridge game 13 Patriotic symbol 18 Recede 21 “That rocks!”

22 Distinctive style 23 Frowned-upon acts 25 Small band 26 Desert plant with

white flowers

27 Women’s soccer star

Wambach

28 Empathize with 31 Night vision?

32 Professor’s deg., often 33 Stubble remover 34 Make amends 35 Autograph seekers

carry them

37 Rob Reiner’s father 38 Entertainment for

night owls

42 Not seeing eye to eye 44 Model airplane wood 45 Reedy woodwinds 46 Acknowledge in an

Oscar speech

47 Luggage attachment

with your name

48 “You’re mistaken” 49 Angst-filled music

genre

53 Abolishes 55 The Fresh Prince

of ___-Air

56 Shoshone tribe

member

57 Find that’s mined 58 Fudge the facts 59 Ability claimed by psychics

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RESTAURANT OF THE MONTH

CHRISTINI'S 7600 Dr. Phillips Boulevard - 407.345.8770 CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITEDSTATES. www.christinis.com

Tampa, FL DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 18 consecutive years, 2000-2018. Editor’s Note: The Finest in Tampa Bay. Try the Osso Buco and the Filet Mignon, they are over the top! www.donatellotampa.com Guido learned his trade at Savoy Hotel in London and Hotel des Bergues in Geneve, two of the top restaurants in Europe, and with the acquired experience he then opened restaurants in London and Venice. In 1984 he opened Donatello, in Tampa.

Take a tour of a traditional Italian restaurant and step inside Donatello: stucco arches, tapestries, gold-leaf ceiling tiles, bouquets of roses on every table, everything contributes to create a feeling of warmth and romance. The Italian staff, donning fine tuxedos and enticing Italian accents, welcome you into the rose colored atmosphere and the rich aromas of pastas, seafood and more. You’ll be welcomed and catered to from the first sip of wine to the exquisite culinary creations, right down to the roses you’ll receive at the end of your experience. Donatello’s motto is “quality and tradition” you’ll see for yourself that hospitality in Italy has ancient roots.

Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Anaheim / Los Angeles ANAHEIM WHITEHOUSE 887 South Anaheim Blvd - 714.772.1381 Wine Spectator Award of Excellence, 2001-2017.

DiRona Since 1988. Zagat Rated Excellent, 2015.

Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat www.anaheimwhitehouse.com

Chicago / Downtown Italian Village RestaurantsVisit Italy right in Chicago THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steak and Chop House VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy. 2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.

Boca Raton: 171 East Palmetto Park Rd. 561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,1201 N. FederalHwy. 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com

Los Angeles / Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

www.bestofthebestitalian.com Advertorial

Info 1-800-448-7544

- Modern CAD CAM - 15 ton to 2,000 ton - Mold Flow Analysis - Prototypes/Models within 2 weeks - Full Engineering and QC Staff - No Job Too Small - Welcome Existing Jobs to Quote - Hot Stamping - Sonic Welding - Complete Assembly Our firm is seeking new projects!

We are willing to amortize tooling over production runs, and offer no charge for tooling on high production runs. Nominal terms for parts is net 60.

We offer the best prices and great service!

113 Railroad St. email: ntm@centurytel.net phone: (608) 462-5066 Elroy, WI 53929 fax: (608) 462-8950 WWW.NTMUSA.COM

ENTER Sudoku

TO WIN

BY GARETH MOORE

A TRIP TO LAS VEGAS TO SEE CHER IN CONCERT

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 81

ENTER AT FACEBOOK.COM/SOUTHWESTMAGAZINE OR SOUTHWESTMAG.COM/SWEEPSTAKES (ONLY ONE ENTRY PER PERSON)

Warm-Up 1

Warm-Up 2

Easy 3

Easy 4

Medium 3

Medium 4

PACKAGE INCLUDES: •

$500 in Southwest Airlines® gift cards

•

Two tickets to Classic Cher at Park Theater at Park MGM Las Vegas (valid for November 2018 run)

•

Two-night stay at Park MGM Las Vegas

•

$75 dining credit at Primrose inside Park MGM

OFFICIAL RULES: No purchase necessary. A purchase does not increase your chances of winning. To enter, complete an official entry form on facebook.com/southwestmagazine or southwestmag.com/sweepstakes. Entries will be accepted starting September 1, 2018 and must be received no later than midnight CDT, September 30, 2018. Sweepstakes is open to all legal U.S. residents who are 21 years and older. Employees of Pace Communications, Inc. “Sponsor”, Southwest Airlines, all sweepstakes sponsors and their immediate families are not eligible. One winner will be selected in a random drawing by Pace Communications, 1301 Carolina Street, Greensboro, NC 27401, on or about October 15, 2018. Only one (1) entry per individual is allowed. Duplicate entries will be removed. Odds of winning are dependent upon number of entries received.

For a list of winners, send self-addressed, stamped envelope to SOUTHWEST: THE MAGAZINE SWEEPS, Pace Communications, 1301 Carolina Street, Greensboro, NC 27401. The winner will be notified by email or telephone. If the winner does not agree with the rules of the sweepstakes, or does not meet the requirements to be eligible to enter this sweepstakes, winner will be excluded as a possible prize winner. Winner must respond to notification and both winner and any included guests must sign an Affidavit of Eligibility within 10 days or an alternative winner will be selected at random. Federal, state, and local taxes are the responsibility of the winner. Void where prohibited by law, and all federal, state, and local laws apply.

The winner will receive a 1099 IRS tax form. The prize consists of two (2) tickets to Classic Cher (valid November 2018) ($412), a two(2)-night stay at Park MGM Las Vegas ($500), a dining credit at Primrose Park MGM restaurant ($75), and $500 in Southwest Airlines gift cards, and has a promotional value of $1,487. Prizes are non-refundable, non-transferable, are not redeemable in cash, and may not be substituted by the winner.

Restrictions may apply. See Official Rules at southwestmag. com/sweepstakes for full details and restrictions.

F1_fun_AK.indd 78 F1_Cher_NP.indd 1

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8/9/18 3:32 PM

For more brain-training games from Gareth Moore, visit brainedup.com.

Easy 1

Easy 2

Medium 1

Medium 2

Hard 1

Hard 2

DOWNTOWN LAS VEGAS

Get Tickets

702.229.2734

THEMOBMUSEUM.ORG

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Fun!

Sign In, Please

BY DOUG PETERSON 1

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22 Two days in 43

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1 Crane’s home 6 Untrustworthy

type

11 Shop cleaner 14 Its motto is “Esto

perpetua”

15 Stay alive 16 Punk rock offshoot 17 The Wizard of Oz

character, to an astrologer?

19 “Pass” 20 Sitarist Shankar 21 Blessed event?

23 Sphere’s lack 26 Lovato of pop 29 Zig 30 Wavers of red capes, to an astrologer?

34 Choker component 35 Los ___ (“La Bamba” group) 36 Line of fashion

62

37 Midrange club 40 Fresh language 43 Soft topper 44 Sparkly

paperweight

46 Castle door

smasher, to an astrologer?

50 Where the Amazon begins 51 Tent event 52 Word processor command 53 ___ note 56 Break down 58 Double Fantasy vocalist 59 Kids’ breaded seafood snack, to an astrologer?

65 It’s well-produced 66 Quarters

63

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67 Super Bowl XXX city 68 Put coins into 69 Made a vault 70 Add bling to

Down

1 Karaoke need,

briefly

2 Shakespeare

title word

3 Not processed 4 Philanthropists, say 5 Lively folk dance 6 “Whew!” feeling 7 Acne-fighting

brand

8 Jazzman Evans 9 Doesn’t allow to sit 10 College founded

by Henry VI 11 Dental treatment 12 Floors 13 Act intimidated

Lexington and Concord 28 Dr. Frankenstein's flunky 31 Put out 32 Veep and Vice shower 33 Its capital is Nuku’alofa 38 Explosion cause, perhaps 39 Gen ___ (’70s kids, today) 40 T-bone source 41 Picked out of a lineup 42 Bit of Baja bread 43 Air conditioner nos.

45 Went ballistic 46 ___ Babies 47 Turncoat Benedict 48 Padres’ div.

49 Bank heist units 50 Geometry class exercise 54 Translucent stone 55 Muddy mess 57 First-year Spanish verb 60 Lunar region 61 Keep from going higher 62 Texter’s “I think ...”

63 Skill practiced on dummies 64 Doll introduced in 1961

80 Southwest september 2018

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Answers Warm-Up 1

Warm-Up 2

Easy 1

Easy 2

Easy 3

Easy 4

Medium 1

Medium 2

Medium 3

Medium 4

Hard 1

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Work in Progress T U B A L A B B Y H B A L S A

A H A R F L A I R O O B O E S

H A T I D O N T S L T H A N K

O U T F R O N T A A T O D D S

E L L A S F E E L F O R A O T

E B B H D R E A M M B E L

A P P L E I C A R L U T E

V A L E T H P H D M I D T A G

I D N E A N S T Y R U I C O C A A Y N E O M T O S O E

Sign In, Please

A W E S O M E E N D S

F I F T H S A L A T E S H O W

A D L A I R A Z O R A O R E

D E A L T Y A T O N E R L I E

E A G L E O P E N S S L E S P

M A R S I D A H C O W A R E D G E T A U R C L A S H E M B B A T P E R U R A N S O N O O I L F E D

H R O E R D L A V I D E U S F P S I X E R E T E R S O M P I S A R E L E A

O G U E X I S T Y L E O S N M I I G H T L O B O I R O N T G I N G A A L E W E E C E S S A S T P T A

V E N E E V E E R S L E O R I U N P T I E M D O

A M A Z E S

C O W E R

I D E D

P E S O

C K P E R N

september 2018 Southwest 81

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Advertiser Directory

landrysinc.com

sclv.com

weathertech.com

Inside Front Cover

p. 23

p. 61

goldennugget.com

oliveyourheart.com

k1speed.com

Inside Front Cover

p. 24

p. 63

itsjustlunch.com

miraclemileshopslv.com

swedish.org/radiosurgery

p. 2–3

p. 25

p. 76

pintoranch.com

offl easeonly.com

bobs-steakandchop.com

p. 6

p. 28

p. i80

wurf.com

deepeddyvodka.com

madametussauds.com

p. 7

p. 31

p. i80

supershuttle.com

thirdlove.com

rodiziogrill.com

p. 8

p. 37

p. i80

drpepper.com

devilsriverwhiskey.com

trinity.edu

p. 13

p. 39

Inside Back Cover

fi rstbuild.com

fl exispot.com

untuckit.com

p. 22

p. 40-41

Back Cover

theparkingspot.com

p. 56

82 southwest september 2018

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The Guide

GET IN THIS SCENE

PHOTOGRAPHY BY LINDSAY UPSON/STOCKSY UNITED

Mexico City

1 At Southwestvacations.com®, book your flight to Mexico City. 2 Get a taste of local cuisine by

signing up for activities like a market and food tour. 3 Venture out of the city by adding an excursion to the Monarch Butterfly Biosphere Reserve in Michoacán.

IN THIS ISSUE / 84 Travel Tips / 86 Inflight Entertainment / 87 Beverages / 88 Products and Services / 90 Rapid Rewards® / 92 Go International / 94 Route Map

SEPTEMBER 2018 SOUTHWEST

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Travel Tips

Fly Like a Pro

SNACK PACK

Check out these reminders to enjoy a stress-free travel experience.

SAY CHEESE!

Please be respectful of Employees and Customers when capturing photos or videos onboard.

Secure a position in the A1-A15 boarding group with upgraded boarding. Ask a Customer Service Agent at the gate or ticket counter.*

We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos,

excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo.

Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines.

Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

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On a Business Trip?

TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect.

For your next trip, try EarlyBird Check-In® ($15 one way†). We’ll automatically check you in and reserve your boarding position 36 hours before your flight. That’s a full 12 hours earlier than our traditional 24-hour check-in.

BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.

CHEERS! If you’re a Business Select Customer, your first drink is on us.†† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

* Price depends on Customer’s itinerary; subject to availability. ** Visit Southwest.com and click on “Special Assistance” at the bottom of the page for more information. † Price is subject to change. †† Business Select Customers receive a free premium drink on the day of travel.

Always Permitted Pueden usarse en todo momento dentro del avión

Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

implantados también son permitidos.

Electronic Watches Relojes electrónicos

Pacemakers Marcapasos

Noise-Canceling Headphones Auriculares que aislan el ruido

Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico

DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten.

ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item.

Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

Never Permitted Nunca pueden

usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)

Remote-Controlled Toys Juguetes de control remoto

Samsung Galaxy Note 7 Smartphone

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft.

Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served

Television or AM/FM Radio Receivers Televisión o radios de AM/FM

Electronic Cigarettes and Smoking Devices not allowed for use in the cabin.

No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.

SEPTEMBER 2018 SOUTHWEST

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Inflight Entertainment

Getting Connected

Our entertainment portal is filled with exciting inflight options— from free live TV* to exclusive content—for you to enjoy.

Whether you want to catch your favorite TV show or need a restaurant recommendation, our portal has got you covered.

HOW TO CONNECT: SOUTHWESTWIFI.COM**

Handheld Devices

Tap the Settings icon, and then choose the WiFi icon. Turn WiFi On with On/Off button.

Tap SouthwestWiFi in the list of WiFi networks and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

* Limited time. Where available. ** WiFi available only on WiFi-enabled aircraft.

MORE INFORMATION:

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled.

• Service on flights to/from destinations outside the contiguous

U.S. may not currently be available for the entire flight.

• Movies and select TV content require download of the free AirTime Player app.

• Pricing information can be found on the Inflight

Entertainment Portal.

• In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony

applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.

86 SOUTHWEST SEPTEMBER 2018

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

Margarita

, the margarita’s remains murky. No one knows exactly who created AS FAR AS ORIGIN STORIES GO

this lovable cocktail—although one popular theory claims it was Carlos “Danny” Herrera in 1938. But we are sure of one thing: You won’t regret ordering it at 35,000 feet. The blend of Sauza Gold Tequila and Mr & Mrs T Margarita Mix is a clear winner.

COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix

• Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water

* Regular creamer available.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Oktoberfest ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7)

LIQUOR $7

• • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream

WINE $6

• Carmenet Cabernet Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay

• Deep Eddy Vodka • Deep Eddy Ruby Red Grapefruit Vodka • Sauza® Gold Tequila

† You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Rapid Rewards drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

RECYCLING

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

SEPTEMBER 2018 SOUTHWEST

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Products and Services

... you’re on company time.

Traveling on a work trip? Our Business Select® fare offers the most flexibility of any fare, and Business Select Passengers can bypass long lines with our Fly By® priority check-in and security lanes.* Southwest.com/ businessselect

... you’ve got the team with you.

Southwest® has a dedicated sales team to focus on customized corporate travel solutions. Southwest. com/corporatetravel

... you’re ready to rest up. Book your hotel with us and earn up to 10,000 Rapid Rewards® points per night.

Southwesthotels.com

... you’re taking the wheel. Earn two, three, or four times the points with our partners. Southwest. com/car-rentals

PHOTOGRAPHY BY BERNARDBODO/ISTOCK (WOMAN WITH SUITCASE), YEVGENROMANENKO/ISTOCK (RED SUITCASE), FOTOPLANNER/ISTOCK (MASK), VLADIMIROQUAI/ISTOCK (CAR)

Need a hand? Southwest can help you when ...

88 SOUTHWEST SEPTEMBER 2018

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‌ YOU NEED A RIDE. Ground Assist Through our partnership with Lyft, we help our Customers request a ride through the mobile app after arriving on the ground.

Plan Ahead Request a Lyft ride prior to your flight and upon your arrival. Turn on location services for an estimated airport dropoff time, Lyft arrival time, and cost.

... you want to connect.

Share stories, exchange tips, and find travel inspiration from our members at Southwest Community.

Southwestair community.com * Where available. For a complete list of available Fly By locations, visit Southwest.com/flyby.

SEPTEMBER 2018 SOUTHWEST

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Rapid Rewards

EXCLUSIVE INFLIGHT ENTERTAINMENT PORTAL OFFER!

Earn 50,000 Points!

Points. Perks. Priority. The new Rapid Rewards® Priority Credit Card has perks on perks on perks. Earn 50,000 points after you spend $2,000 on purchases in the first three months of opening your account.

Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card, visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

A-LIST TIER BENEFITS

• 25 percent pointearning bonus • Fly By® priority check-in and security lane access* • Priority boarding to help you get on the plane faster Southwest.com/ ALstatus

A-LIST PREFERRED TIER BENEFITS

• All the perks of being an A-Lister • Free inflight WiFi (where available) • 100 percent point-earning bonus Southwest.com/ ALPstatus

* For a complete list of available Fly By® locations, visit Southwest.com/flyby.

Enroll now! It’s free and easy to join Rapid Rewards. Sign up now at Southwest.com/enroll.

Hotels COMPANION PASS

Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges* with you for an entire calendar year.

Southwest.com/ companion * Does not include taxes and fees from $5.60 oneway. Visit Southwest. com/rrterms for a complete list of Companion Pass rules.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY TRINETTE REED/STOCKSY UNITED

Rapid Rewards Tiers and Companion Pass

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Earn 7,500 bonus points on your Cardmember anniversary.

Receive 4 Upgraded Boardings* per year. * When available

Rental Cars

Speed up the earning with your next car rental.

Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2018 Southwest Airlines Co.

Plan your next getaway with the $75 Southwest annual travel credit.

Earn 20% back on all inflight purchases.

Shop, Dine, and More

Make your points go further.

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more.

Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club—plus 3 complimentary bottles.

Learn more at laithwaiteswine.com/ southwest.

Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest. com/pointscenter to get started.

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Go International FUN ZONE

Along with three pools, Coco Beach Resort has complimentary kayaks to rent and a life-size chessboard.

Insider’s Belize Southwest serves 14 international destinations, SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwest vacations.com/winbelize and enter for your chance to win round trip air travel for two on Southwest Airlines to Philip S. W. Goldson International Airport (does not include taxes and fees starting from $5.60 one-way); four-night double accommodations at Coco Beach Resort; and a $250 resort credit.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land.

Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.”

1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

No

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied.

• Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise.

• Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger.

• If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed.

• For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

3

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment).

• The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency.

• Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported.

• In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)

8 Countries visited on this

2

Date of birth

Day

Month

Year

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties.

Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters.

• Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country.

• Lines 5 and 6 may be left blank if not using a passport.

• On Line 9, enter WN for Southwest, followed by your specific flight number.

• Please read both sides of the declaration.

• Sign at the “X.”

PHOTOGRAPHY COURTESY OF COCO BEACH RESORT; PHOTOGRAPHY BY MLENNY/ISTOCK (ALTUN HA)

including Belize City.

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COCKSCOMB BASIN WILDLIFE SANCTUARY

A jaguar preserve, this 128,000-acre sanctuary is also home to more than 290 bird species, as well as ocelets, tapirs, and howler monkeys.

HALF MOON CAYE With its crystal-clear water, this crescent-shaped island—which is also a natural monument—is an ideal destination for diving.

PHOTOGRAPHY BY CAMPPHOTO/ISTOCK (BEACH), PCHOUI/ISTOCK (TOUCAN)

ALTUN HA From Belize City, head north 30 miles for a chance to explore the ruins of an ancient Mayan city.

Along with two main plazas, the site features 13 structures, including the Temple of the Green Tomb.

* NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of 48 contiguous United States and the District of Columbia age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $2,500. For complete details and Official Rules, visit southwestvacations.com/winbelize. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: The Mark Travel Corporation, doing business as Southwest Vacations, 8415 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on Sept. 30, 2018. Air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico.

How to complete this form: • Complete sections 1–6.

• Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico.

How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form.

• Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers.

What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs.

• Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com.

PACIFIC TIME MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA ORANGE COUNTY SAN DIEGO

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.

ALBUQUERQUE

PHOENIX

NASHVILLE TULSA

AMARILLO

OKLAHOMA CITY LUBBOCK

TUCSON

LITTLE ROCK

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN

HOUSTON (HOBBY)

PENSACOLA NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

PHOENIX

Snag a spot on the patio at Windsor, where you can sip drinks like the No. 86: coconut bourbon, Madeira, salted cocoa nibs, and coconut water.

MEXICO CITY BELIZE CITY

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PANAMA CITY BEACH

PORTLAND

Stop by the Portland Museum of Art to glimpse works from artists like Jasper Johns and Andy Warhol.

EASTERN TIME

PORTLAND

ATLANTIC TIME

MANCHESTER ROCHESTER

DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

CHARLESTON

ATLANTA

FT. MYERS

JACKSONVILLE PANAMA CITY BEACH

ORLANDO TAMPA

FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

This sunny city makes it easy to explore spots like Captiva Island, just off Florida’s coast.

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

PHOTOGRAPHY BY UPWARD PROJECTS (DRINK), CMCDERM1/ISTOCK (BEACH CHAIRS); PHOTOGRAPHY COURTESY OF PORTLAND MUSEUM OF ART (GALLERY)

NORFOLK/VIRGINIA BEACH

SAN JOSÉ

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One Question

Eric McCormack,

how has directing informed your acting?

Eric stars in Netflix’s Travelers and NBC’s Will & Grace, which returns Oct. 4.

PHOTOGRAPHY BY MAARTEN DE BOER/NBC

It’s helpful for actors to direct because otherwise you can get into a habit of not seeing the big picture or how your character fits into the whole. Directing also allows me to cast, and nothing is better for an actor than to see other actors audition—well or not well. When I’m directing Travelers, I love being hands-on and telling a serious story—it’s kind of my meal—and then when I’m acting in Will & Grace, it’s like dessert. I really appreciate one because I have the other.

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We take to the skies to see below the surface.

Trinity geoscience students and faculty are flying drones to 3D-map fault lines, creating better ways to research earthquakes, groundwater, and energy.

SAN ANTONIO, TEXAS · 1869

Change your vantage point through real-world research opportunities. visit.trinity.edu

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untuckit.com

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