Expect the Unexpected Harris Van Cleef, Star Trax Events
Justin Munter Photography
A client had decided on ice sculptures for centerpieces at her party. Days prior to the event, a storm came through Metro Detroit. Many lost power, including the ice sculpture company. Everything was destroyed. We made dozens of phone calls to help secure another company to fulfill the extensive order. Success – another company was found and happy to help.
We work outside a lot in unfavorable weather conditions. We always are prepared with extra zip ties (wind) and power cords (wet). Being overly prepared allows us to rescue other vendors that didn’t think to plan ahead. Karen Hudson / Detroit Mini Donut
Shannon McConnell / Star Trax Events
The Red Coat Ladies always go over seating assignments prior to the start of your event. Many times, we have caught 24 guests mistakenly assigned to the same table. With ease, we were able to solve the problem and guide 12 guests to the right spot... without bothering the hosts.
On one recent occasion we were given the wrong event time. When the client called to find out our whereabouts – we dropped what we were doing and headed right over! She couldn’t have been more apologetic. The time had changed when a friend’s graduation party was conflicting. Now, we always ask for a copy of the invitation!
Pat Blackwell / Party Assurance
Rebecca Abel / D’vine Cookies & Dough
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