GENERAL MANAGER’S LOG 55
General Manager’s Log by: Rhett J. Robicheaux, CCM
D
ear Members, As I write this article, I have one month under my belt and feel I’ve covered a lot of ground in a short period. I continue to see tremendous opportunities to grow and enhance this already “Gem” of a Club. I have met a good number of the membership and now know most all the great staff that continue creating memorable experiences for you all. In bringing the Team together we have come up with an “Employee Mission Statement” that like the Club’s mission statement will help guide our Team in one direction in making SPYC the best it can be. I would like to share it with you here and encourage you to ask the staff about it.
S-incere delivery of service P-rofessional presence at all times Y-es I can attitude C-ommitted to integrity! An “Above Board” Yacht Club that meets and exceeds the needs and expectations of our members, transient boaters, and guests. We offer the finest service and amenities with a professional appearance and punctual attitude. We are empowered to use our imagination, creativity and 110% can do attitude to create a memorable experience and atmosphere. We are knowledgeable, responsible, and good listeners while serving our members.
In addition, we have come up with “Service Standards” and “Core Values” which I will share with you in the coming months editions of Smooth Sailing. Our Tiki Bar project is complete, and we were able to open back up earlier that anticipated for the Labor Day weekend. The Pass-a-Grille shutdown and renovation is coming along
nicely, and we look forward to seeing everyone back on October 7th. The Heritage Lounge chairs have arrived, and we are completing the powder room project by the time you read this edition of Smooth Sailing. Reservations please! Grille 1909 is open for dinner service and to serve you better we strongly encourage reservations. I cannot stress the importance of reservations here at the Club. As we closed out 2021 fiscal year with usage in the Club rising, despite the unprecedented time we are in, 20212022 is showing early signs that this trend will continue. It is very helpful that you try and honor your reservation time. So many times, members are enjoying the camaraderie of their friends, which is what a Club is about, and time slips away and then everyone decides to sit all at once. This is when it becomes more difficult to serve you in a manner that is expected of us. Reservations help us plan accordingly in making sure we have the appropriate staff on the floor and product on hand. Mask Please! We all have choices to make in life and the Club and its Leadership choose to maintain its mask wearing policy for all, Members, Guests, and Staff alike while inside all our properties. It comes down to respecting one another to protect one another. I thank you in advance for your cooperation during these difficult and unprecedented times. In closing, I would like to take this opportunity to congratulate and thank Commodore Mendelblatt for his leadership this past year, each year comes with its unique challenges and this past year sure has been one to remember, or not. One of the biggest accomplishments that I am most appreciative of was bringing me aboard this fine Club! I look forward to meeting everyone in the coming months as I make myself visible around our various facilities. Cheers, Rhett J. Robicheaux, CCM General Manager, COO SMOOTH SAILING | OCTOBER 2021
SPYC OCTOBER 2021 ISSUE MAIN.indd 5
9/20/21 5:55 PM
