TAY S I D E P O L I C E
Introduction
1
Guidance
2
Policing Tayside Scorecard
4
Policing Dundee Scorecard
7
Policing Angus Scorecard
13
Policing Perth & Kinross Scorecard
19
Introduction
T
his Scorecard is produced and published on the force web site within the first seven working days of every month.
FEBRUARY 2012
Contents
COMMUNITY
It is intended as an early snapshot of local performance results covering force key performance indicators. Results are presented down to Section (local community) level. A fuller performance report covering a wider range of force performance is available on the force intranet and web site at the beginning of the month following. The full performance report also incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community.
PRIORITIES
VISION AND VALUES
STANDARDS OF SERVICE
REVIEW
MANAGE
ENGAGE
RESULTS
RESOURCES
AND LISTEN
GUIDANCE
INTERPRETATION OF RESULTS
B
ASELINES FOR IMPROVEMENT adopt the methodology used in previous years, incorporating the most recent three years average performance. For some KPIs an adjusted improvement target has been implemented rather than the straight three-year average. This takes account of developing trends or patterns over the last 36 months and alters the target up or down accordingly. Improvement Targets are agreed annually through a process of consultation with divisional commanders and heads of departments. These are ratified through the force Performance Committee. Results are colour-coded against the following criteria: On or above target Below target
E
XTREME CAUTION should be exercised when considering percentage changes from one time period to another, especially at Section-level. Please interpret percentages in conjunction with actual numbers of crimes involved.
2
POLICING TAYSIDE KEY PERFORMANCE INDICATORS
SCORECARDS COVERING FORCE, DIVISIONS AND SECTIONS
Tayside Land Area: 2,896 square miles Population: 399,550 Police Officers: 1231 Police Staff: 505 Special Constables: 169
3
KEY PERFORMANCE RESULTS SCORECARD APRIL - FEBUARY 2012 POLICING TAYSIDE
KEY On or above target Below target
POLICING DUNDEE
POLICING ANGUS
POLICING PERTH & KINROSS
2011-12 Result
2010-11 Result
%/pp Change
2010-11 Result
%/pp Change
91.9%
0.2
91.5% 96.4%
92.1%
4.3
First Contact:% of respondents provided with the name of the person dealing with their enquiry
80.0% 83.7% 81.0%
2.7
80.0% 78.8% 79.7%
-0.9
80.0%
84.0%
78.6%
5.4
80.0% 87.4%
84.1%
3.3
Updating the Public:% of customers who received an update on the progress of their enquiry
65.0% 61.4% 60.7%
0.7
65.0% 57.2% 59.6%
-2.4
65.0%
61.0%
58.0%
3.0
65.0% 64.9%
64.3%
0.6
Customer Experience: Overall satisfaction rating of the service provided by Tayside Police
85.0% 82.6% 82.2%
0.4
85.0% 78.9% 83.4%
-4.5
85.0%
82.9%
82.1%
0.8
85.0% 85.2%
81.5%
3.7
299/924 (32.4%)
2011-12 Result
2011-12 Target
92.1%
355/1188 (29.9%)
2011-12 Target
%/pp Change
91.5%
1129/3300 (34.2%)
2010-11 Result
3.4
(Response Rate)
2011-12 Result
2011-12 Target
% / pp Change
2010-11 Result
91.5% 91.9% 88.5%
service provided at first contact
2011-12 Result
3.0
First Contact: Overall satisfaction rating for
2011-12 Target
91.5% 93.9% 90.9%
CUSTOMER SATISFACTION:
475/1188 (40.0%)
CRIME Groups 1-4 recorded - Detection rate Violent Crime recorded - Detection rate Robbery recorded - Detection rate Vandalism recorded - Detection rate Domestic Housebreaking recorded - Detection rate
17950
13549 16563 -18.2%
46.5% 46.9% 45.9%
1
476
-7.4%
540
514
85.0% 85.1% 85.2%
-0.1
108
-23.9%
156
142
70.0% 71.3% 68.3%
3
3803
-24.1%
5400
5012
32.0% 30.3% 31.8%
-1.5
603
-27.3%
775
830
30.0% 33.3% 29.4%
3.9
-23.8%
3650
2902
3414
-15.0%
45.5% 46.3% 42.9%
3.4
49.0%
44.8%
51.6%
-6.8
250
-9.7%
100
95
93
2.2%
75.0% 82.0% 76.2%
5.8
96.0%
84.2%
93.5%
-9.3
63
-34.4%
8
11
7
57.1%
62.0% 65.1% 59.4%
5.7
85.0%
72.7%
71.4%
1.3
1898
-31.5%
1260
1040
1188
-12.5%
27.5% 28.5% 28.1%
0.4
37.0%
30.9%
37.6%
-6.7
367
-36.9%
90
88
94
-6.4%
8.1
40.0%
35.2%
48.9%
-13.7
10000
285
110
3000
545
7005
9189
277
96
2771
582
26.0% 32.7% 24.6%
4300
3642
48.0% 49.7% 155
131
92.0% 91.6% 38
34
80.0% 82.4% 1140
865
36.0% 33.9% 140
148
40.0% 33.8%
3960
-8.0%
47.9%
1.8
144
-9.0%
97.2%
-5.6
39
-12.8%
89.7%
-7.3
1053
-17.9%
34.9%
-1
154
-3.9%
35.7%
-1.9
KEY PERFORMANCE RESULTS SCORECARD APRIL - FEBRUARY 2012 continued POLICING TAYSIDE
KEY On or above 3 year average
POLICING DUNDEE
POLICING PERTH & KINROSS
POLICING ANGUS
2011-12 Target
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
People killed
28
17
31
-45.2%
N/A
0
5
-100.0%
N/A
4
7
-42.9%
N/A
13
19
-31.6%
People seriously injured
248
180
163
10.4%
N/A
51
39
30.8%
N/A
51
52
-1.9%
N/A
78
72
8.3%
Children killed
1
1
0
#DIV/0!
N/A
0
0
#DIV/0!
N/A
0
0
#DIV/0!
N/A
1
0
#DIV/0!
Children seriously injured
29
21
20
5.0%
N/A
12
10
20.0%
N/A
6
7
-14.3%
N/A
3
3
0.0%
Sickness Absence - police officers
4.0%
3.8%
4.2%
-0.4
4.0%
3.6%
4.0%
-0.4
4.0%
5.1%
5.9%
-0.8
4.0%
4.3%
4.2%
0.1
Sickness Absence - police staff
4.5%
4.1%
4.7%
-0.6
4.5%
4.1%
3.8%
0.3
4.5%
5.6%
4.0%
1.6
4.5%
2.8%
5.3%
-2.5
Below 3 year average
ROAD CASUALTIES
RESOURCES
Finance - Variance from budget
COMMUNITY PRIORITIES
VISION AND VALUES
STANDARDS OF SERVICE
REVIEW RESULTS
MANAGE RESOURCES
ENGAGE AND LISTEN
TAYSIDE CRIME IN MORE DETAIL CRIME UPDATE PERIOD APRIL to FEBRUARY CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL
0 49 0 234 142 46 6 22 12 3
0 47 0 206 97 49 6 21 11 1
95.9% 88.0% 68.3% 106.5% 100.0% 95.5% 91.7% 33.3%
10 67 0 193 108 69 6 8 12 3
9 65 0 160 77 71 4 7 9 3
90.0% 97.0% 82.9% 71.3% 102.9% 66.7% 87.5% 75.0% 100.0%
10 18 0 -41 -34 23 0 -14 0 0
36.7% -17.5% -23.9% 50.0% 0.0% -63.6% 0.0% 0.0%
514
438
85.2%
476
405
85.1%
-38
-7.4%
45 8 142 69 36 71
22 6 106 67 24 64
48.9% 75.0% 74.6% 97.1% 66.7% 90.1%
77 2 198 46 43 58
45 1 122 24 20 49
58.4% 50.0% 61.6% 52.2% 46.5% 84.5%
32 -6 56 -23 7 -13
71.1% -75.0% 39.4% -33.3% 19.4% -18.3%
371
289
77.9%
424
261
61.6%
53
14.3%
830 313 447 262 567 416 14 204 6254 306 40 38 524 91
244 90 156 88 112 204 14 143 3513 65 40 28 340 53
29.4% 28.8% 34.9% 33.6% 19.8% 49.0% 100.0% 70.1% 56.2% 21.2% 100.0% 73.7% 64.9% 58.2%
603 242 320 162 351 270 17 196 5484 294 45 15 470 85
201 45 109 51 99 139 17 149 3141 99 45 20 271 22
33.3% 18.6% 34.1% 31.5% 28.2% 51.5% 100.0% 76.0% 57.3% 33.7% 100.0% 133.3% 57.7% 25.9%
-227 -71 -127 -100 -216 -146 3 -8 -770 -12 5 -23 -54 -6
-27.3% -22.7% -28.4% -38.2% -38.1% -35.1% 21.4% -3.9% -12.3% -3.9% 12.5% -60.5% -10.3% -6.6%
10306
5090
49.4%
8554
4408
51.5%
-1752
-17.0%
184 5012 176
56 1593 131
30.4% 31.8% 74.4%
157 3803 135
37 1154 89
23.6% 30.3% 65.9%
-27 -1209 -41
-14.7% -24.1% -23.3%
5372
1780
33.1%
4095
1280
31.3%
-1277
-23.8%
16563
7597
45.9%
13549
6354
46.9%
-3014
-18.2%
172 8 309 67 2 804 369 367 1817 43 87
172 8 308 62 5 788 347 371 1817 41 84
100.0% 100.0% 99.7% 92.5% 250.0% 98.0% 94.0% 101.1% 100.0% 95.3% 96.6%
89 11 276 102 3 743 283 946 1259 123 106
89 11 278 99 3 732 272 946 1261 127 96
100.0% 100.0% 100.7% 97.1% 100.0% 98.5% 96.1% 100.0% 100.2% 103.3% 90.6%
-83 3 -33 35 1 -61 -86 579 -558 80 19
-48.3% 37.5% -10.7% 52.2% 50.0% -7.6% -23.3% 157.8% -30.7% 186.0% 21.8%
4045
4003
99.0%
3941
3914
99.3%
-104
-2.6%
20608
11600
56.3%
17490
10268
58.7%
-3118
-15.1%
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL
SUB-TOTAL OF GROUPS 1 TO 4
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
6
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - APRIL 2011 TO FEBRUARY 2012 SECTION 1 City Centre and Maryfield
POLICING DUNDEE
SECTION 2 Lochee and Ryehill
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
7005
9189
-23.8%
1913
2769
-30.9%
1766
2172
-18.7%
1724
2034
-15.2%
1602
2214
-27.6%
- Detection rate
46.3%
42.9%
3.4
57.5%
51.1%
6.4
43.1%
40.3%
2.8
42.3%
39.9%
2.4
40.4%
36.5%
3.9
250
277
-9.7%
64
82
-22.0%
63
60
5.0%
65
54
20.4%
58
81
-28.4%
- Detection rate
82.0%
76.2%
5.8
78.1%
74.4%
3.7
87.3%
71.7%
15.6
80.0%
83.3%
-3.3
82.8%
76.5%
6.3
Indecency (G2)
215
183
17.5%
77
83
-7.2%
42
30
40.0%
45
36
25.0%
51
34
50.0%
- Detection rate
56.7%
69.4%
-12.7
70.1%
84.3%
-14.2
59.5%
50.0%
9.5
55.6%
50.0%
5.6
35.3%
70.6%
-35.3
Dishonesty (G3)
4491
5745
-21.8%
1397
1905
-26.7%
1162
1403
-17.2%
1051
1187
-11.5%
881
1250
-29.5%
- Detection rate
51.5%
47.6%
3.9
63.3%
58.5%
4.8
48.1%
45.5%
2.6
42.8%
39.4%
3.4
47.7%
40.9%
6.8
Mal Mischief, vandalism (G4)
2049
2984
-31.3%
375
699
-46.4%
499
679
-26.5%
563
757
-25.6%
612
849
-27.9%
- Detection rate
29.4%
29.1%
0.3
30.7%
28.2%
2.5
24.4%
26.4%
-2
36.1%
37.1%
-1
26.5%
24.9%
1.6
63
96
-34.4%
19
33
-42.4%
16
21
-23.8%
17
28
-39.3%
11
14
-21.4%
- Detection rate
65.1%
59.4%
5.7
52.6%
66.7%
-14.1
68.8%
47.6%
21.2
76.5%
71.4%
5.1
63.6%
35.7%
27.9
Vandalism
1898
2771
-31.5%
348
655
-46.9%
454
632
-28.2%
511
696
-26.6%
585
788
-25.8%
- Detection rate
28.5%
28.1%
0.4
29.0%
25.3%
3.7
23.6%
25.5%
-1.9
35.4%
37.4%
-2
25.8%
24.2%
1.6
367
582
-36.9%
47
119
-60.5%
90
129
-30.2%
128
152
-15.8%
102
182
-44.0%
32.7%
24.6%
8.1
29.8%
23.5%
6.3
23.3%
22.5%
1
28.9%
33.6%
-4.7
47.1%
19.2%
27.9
Violent Crime (G1)
7
Robbery
Domestic Housebreaking - Detection rate
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING DUNDEE
2011-12 Result
Groups 1-4
CRIME
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - FEBRUARY 2012 SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
% / pp Change
Response Rate
2010-11 Result
8
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 2 Lochee and Ryehill
91.5%
91.9% 88.5%
3.4
96.1% 90.0%
6.1
93.1% 86.9%
6.2
89.2% 86.9%
2.3
91.5% 90.5%
1.0
80.0%
78.8% 79.7%
-0.9
83.9% 77.8%
6.1
78.3% 77.2%
1.1
76.9% 79.6%
-2.7
78.8% 84.0%
-5.2
65.0%
57.2% 59.6%
-2.4
62.7% 62.5%
0.2
60.0% 51.7%
8.3
55.2% 69.9%
-14.7
53.2% 55.6%
-2.4
85.0%
78.9% 83.4%
-4.5
85.0% 84.1%
0.9
79.7% 80.9%
-1.2
74.0% 85.4%
-11.4
79.6% 83.9%
-4.3
355/1188 (29.9%)
60/229 (26.2%)
94/302 (31.1%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 88.5% to 91.9% - Reduction in identifying the person dealing with the enquiry from 79.7% to 78.8% Updating the Public - Reduction in updating the public from 59.6% to 57.2% Customer Experience - Reduction in overall customer experience from 83.4% to 78.9%.
106/342 (31.0%)
95/315 (30.2%)
Policing Dundee: Standards of Service ~ April - February
SECTION 1 City Centre and Maryfield
POLICING DUNDEE
SECTION 1 City Centre and Maryfield
POLICING DUNDEE
SECTION 2 Lochee and Ryehill
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
73.5%
61.1%
12.4
74.2%
60.6%
13.6
69.9%
54.1%
15.8
69.4%
61.7%
7.7
80.6%
67.3%
13.3
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
47.9%
45.7%
2.2
48.7%
38.7%
10.0
39.4%
49.1%
-9.7
40.2%
43.6%
-3.4
59.8%
53.9%
5.9
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
54.2%
50.7%
3.5
55.0%
59.0%
-4.0
57.1%
52.5%
4.6
57.8%
58.4%
-0.6
48.9%
34.6%
14.3
Public Perception
9
Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Drug dealing/drug abuse Antisocial behaviour Dangerous/careless driving Housebreaking Other* Vandalism/graffiti Alcohol related crime Assault Motor vehicle crime Cause no concern: Robbery
Dangerous/careless driving Housebreaking Drug dealing/drug abuse Antisocial behaviour Other Assault Vandalism/graffiti Cause no concern: Robbery Alcohol related crime Motor vehicle crime
Drug dealing/drug abuse Housebreaking Antisocial behaviour Other Vandalism/graffiti Alcohol related crime Dangerous/careless driving Assault Motor vehicle crime Cause no concern: Robbery
Dangerous/careless driving Drug dealing/drug abuse Antisocial behaviour Housebreaking Other Vandalism/graffiti Assault Alcohol related crime Cause no concern: Robbery Motor vehicle crime
Antisocial behaviour Vandalism/graffiti Dangerous/careless driving Drug dealing/drug abuse Housebreaking Alcohol related crime Other Assault Cause no concern: Robbery Motor vehicle crime
296/1188 (24.9%)
43/229 (18.8%)
81/298 (27.2%)
74/313 (23.6%)
98/348 (28.2%)
Policing Dundee: Public Perception ~ April - February
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - FEBRUARY 2012
Policing Dundee: Community Summaries ~ April - February SECTION 1: MARYFIELD
CITY
CENTRE
AND
SECTION 2: LOCHEE AND RYEHILL Main areas of public concern: drug dealing/drug abuse and housebreaking
Main areas of public concern: dangerous/ careless driving and housebreaking
Crime Increase of 40% in crimes of indecency from 30 recorded last year up to 42 • Reduction of 17.2% in crimes of dishonesty (241 crimes) • Reduction of 28.2% in vandalism (178 crimes) • Reduction of 30.2% in domestic housebreaking (39 crimes).
Crime • Reduction in crimes of violence of 22% (18 fewer victims). • Robbery fallen by 42.4% - 14 fewer crimes • Biggest reduction in Division in vandalism of 46.9% (307 crimes) • Biggest reduction in Division in domestic housebreaking of 60.5% (72 crimes).
•
Detection rate • Best detection rate across the Division for Groups 1-4 at 57.5%, a 6.4 percentage point improvement over last year • Best detection rate across Division for crimes of dishonesty at 63.3%, an improvement of 4.8 percentage points when compared to last year
•
Detection rate Improvement in overall detection rate from 40.3% to 43.1% • Best result in Division for detection rate for violent crime, improvement from 71.7% to 87.3% Standards of Service • Residents in Lochee and Ryehill rated the service provided at first contact at 93.1% exceeding the divisional target of 91.5%
Standards of Service Best result in the Division from residents in City Centre and Maryfield with respect to satisfaction with service provided at first contact. • Best result in the Division from residents in City Centre and Maryfield with respect to being provided with the name of the person dealing with their enquiry. • Best result in the Division for updating the public on the progress of their enquiry. • Best result in the Division with an improvement in overall satisfaction with the service provided by the police at 85% - this met the target exactly. •
Public Perception* • A further improvement of 15.8 percentage points in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 54.1% recorded last year to 69.9% (67.9% last month) • Concern about becoming a victim of crime, increased from 52.5% to 57.1%. However, this was an improvement on last month’s result of 61.4%.
Public Perception* • Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 60.6% recorded last year to 74.2%. • Similar positive results with respect to people feeling safe after dark rising from 38.7% last year to 48.7% for the current equivalent period. • At the end of February 2011 59% of residents were concerned at becoming a victim of crime. This had reduced to 55% at the end of February this year - however this still indicates that over half of the population are concerned about becoming a victim of crime in the area of City Centre and Maryfield.
SECTION 3: DOWNFIELD AND HILLTOWN Main areas of public concern: dangerous/ careless driving and drug dealing/drug abuse Crime Increase of 20.4% in violent crime from 54 to 65 Reduction of 11.5% in crimes of dishonesty (136 crimes) • Reduction of 26.6% in vandalism (185 crimes) • Reduction of 15.8% in domestic housebreaking (24 crimes). • •
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
10
Policing Dundee: Community Summaries ~ April - February Detection rate • Highest detection rate in division for robbery at 76.5% • Highest detection rate in division for vandalism at 35.4% • 4.7 percentage point fall in the detection rate for domestic housebreaking from 33.6% last year to 28.9%.
from 35.7% last year to 63.6% • Best detection rate for domestic HB across Divi-
sion, significant improvement from 19.2% to 47.1% Standards of Service • Increase in satisfaction from residents in Long-
haugh and Broughty Ferry with the service provided at first contact from 90.5% to 91.5% - exactly on target • A decrease from 55.6% to 53.2% this month in the proportion of people who stated they had received an update on the progress of their enquiry. (last month 52.1%). This most recent result was 2.4 percentage points lower than at the same time last year and the lowest across the Division
Standards of Service • Decrease in proportion of people who stated they
had received an update on the progress of their enquiry from 69.9% recorded last year to 55.2% (last month 56.1%) • Decrease in overall customer satisfaction with the service provided by the police, from 85.4% recorded last year to 74% (last month 76.3%).
Public Perception* Public Perception* • Improvement in the proportion of people who thought crime in the neighbourhood had decreased or remained the same, from 61.7% recorded last year to 69.4%. • Biggest concern about becoming a victim of crime expressed by residents in Downfield and Hilltown at 57.8%
SECTION 4: LONGHAUGH BROUGHTY FERRY
• Best result in Division for perception that crime
levels had fallen or remained the same - 80.6% Best result in Division for people feeling safe after dark, improved from 53.9% to 59.8% • Conversely, concern about becoming a victim of crime rose from 34.6% to 48.9% (47.5% last month), but was still the best result across the Division •
AND
Main areas of public concern: antisocial behaviour and dangerous/careless driving Crime • Biggest reduction in Division in violent crime
(28.4%, 23 crimes) • 50% increase in crimes of indecency • Biggest reduction in Division in crimes of dishon-
esty of 29.5% (369 crimes) set against an improved detection rate from 40.9% to 47.7% • Reduction in vandalism of 25.8% (203 crimes) • Reduction in domestic housebreaking of 44.0% (80 crimes). Detection rate • Despite an improvement in the detection rate for
Groups 1-4 crime from 36.5% to 40.4% this result was still the lowest in division • Fall I n detection rate for crimes of indecency , from 70.6% to 35.3% • An improvement in the detection rate for robbery (* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
11
POLICING DUNDEE: Crime in more detail CRIME UPDATE PERIOD APRIL to FEBRUARY CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others
0 23 0 116 96 18 4 13 5 2
0 22 0 91 57 19 4 13 5 0
95.7% 78.4% 59.4% 105.6% 100.0% 100.0% 100.0% 0.0%
2 31 0 110 63 29 6 4 2 3
2 29 0 90 41 31 4 3 2 3
100.0% 93.5% 81.8% 65.1% 106.9% 66.7% 75.0% 100.0% 100.0%
2 8 0 -6 -33 11 2 -9 -3 1
34.8% -5.2% -34.4% 61.1% 50.0% -69.2% -60.0% 50.0%
277
211
76.2%
250
205
82.0%
-27
-9.7%
26 4 55 21 23 54
10 4 34 13 15 51
38.5% 100.0% 61.8% 61.9% 65.2% 94.4%
41 0 77 31 18 48
22 0 36 16 8 40
53.7% 46.8% 51.6% 44.4% 83.3%
15 -4 22 10 -5 -6
57.7% -100.0% 40.0% 47.6% -21.7% -11.1%
183
127
69.4%
215
122
56.7%
32
17.5%
582 187 157 120 407 241 10 92 3424 154 29 18 266 58
143 56 51 38 69 98 10 54 1968 23 29 11 162 20
24.6% 29.9% 32.5% 31.7% 17.0% 40.7% 100.0% 58.7% 57.5% 14.9% 100.0% 61.1% 60.9% 34.5%
367 139 140 65 213 146 15 99 2901 134 26 5 198 43
120 21 35 17 53 66 15 76 1722 36 26 10 108 8
32.7% 15.1% 25.0% 26.2% 24.9% 45.2% 100.0% 76.8% 59.4% 26.9% 100.0% 200.0% 54.5% 18.6%
-215 -48 -17 -55 -194 -95 5 7 -523 -20 -3 -13 -68 -15
-36.9% -25.7% -10.8% -45.8% -47.7% -39.4% 50.0% 7.6% -15.3% -13.0% -10.3% -72.2% -25.6% -25.9%
5745
2732
47.6%
4491
2313
51.5%
-1254
-21.8%
115 2771 98
24 778 66
20.9% 28.1% 67.3%
72 1898 79
15 540 47
20.8% 28.5% 59.5%
-43 -873 -19
-37.4% -31.5% -19.4%
GROUP 4 - TOTAL
2984
868
29.1%
2049
602
29.4%
-935
-31.3%
SUB-TOTAL OF GROUPS 1 TO 4
9189
3938
42.9%
7005
3242
46.3%
-2184
-23.8%
89 0 120 31 1 408 221 160 913 29 58
88 0 120 26 4 393 205 162 905 26 55
98.9% 100.0% 83.9% 400.0% 96.3% 92.8% 101.3% 99.1% 89.7% 94.8%
50 5 117 63 2 388 167 163 972 33 70
50 5 118 62 2 379 158 162 972 36 64
100.0% 100.0% 100.9% 98.4% 100.0% 97.7% 94.6% 99.4% 100.0% 109.1% 91.4%
-39 5 -3 32 1 -20 -54 3 59 4 12
-43.8% -2.5% 103.2% 100.0% -4.9% -24.4% 1.9% 6.5% 13.8% 20.7%
2030
1984
97.7%
2030
2008
98.9%
0
0.0%
11219
5922
52.8%
9035
5250
58.1%
-2184
-19.5%
GROUP 1 - TOTAL
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
12
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - APRIL 2011 TO FEBRUARY 2012 SECTION 2 Montrose and Brechin
SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
SECTION 3 Arbroath
SECTION 4 Carnoustie
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2902
3414
-15.0%
849
990
-14.2%
643
924
-30.4%
1065
1182
-9.9%
345
318
8.5%
- Detection rate
44.8%
51.6%
-6.8
38.5%
48.5%
-10
48.4%
56.5%
-8.1
50.1%
51.8%
-1.7
37.4%
46.5%
-9.1
95
93
2.2%
22
25
-12.0%
15
23
-34.8%
45
32
40.6%
13
13
0.0%
- Detection rate
84.2%
93.5%
-9.3
63.6%
88.0%
-24.4
0
88.9%
90.6%
-1.7
84.6%
100.0%
-15.4
Indecency (G2)
115
104
10.6%
25
25
0.0%
21
33
-36.4%
53
26
103.8%
16
20
-20.0%
- Detection rate
63.5%
94.2%
-30.7
72.0%
64.0%
8
76.2%
93.9%
-17.7
58.5%
111.5%
-53
50.0%
110.0%
-60
Dishonesty (G3)
1598
1950
-18.1%
505
626
-19.3%
354
477
-25.8%
589
702
-16.1%
150
145
3.4%
- Detection rate
49.8%
55.3%
-5.5
42.8%
52.2%
-9.4
55.4%
57.0%
-1.6
58.2%
59.0%
-0.8
27.3%
45.5%
-18.2
Mal Mischief, vandalism (G4)
1094
1267
-13.7%
297
314
-5.4%
253
391
-35.3%
378
422
-10.4%
166
140
18.6%
- Detection rate
32.2%
39.3%
-7.1
26.6%
36.6%
-10
33.2%
50.1%
-16.9
31.7%
33.2%
-1.5
41.6%
33.6%
8
11
7
57.1%
2
3
-33.3%
1
1
0.0%
6
3
100.0%
2
0
***
- Detection rate
72.7%
71.4%
1.3
50.0%
66.7%
-16.7
0
83.3%
66.7%
16.6
50.0%
0.0%
50
Vandalism
1040
1188
-12.5%
285
296
-3.7%
232
375
-38.1%
360
389
-7.5%
163
128
27.3%
- Detection rate
30.9%
37.6%
-6.7
25.6%
36.1%
-10.5
30.2%
49.3%
-19.1
30.8%
30.1%
0.7
41.1%
29.7%
11.4
88
94
-6.4%
39
35
11.4%
20
26
-23.1%
22
29
-24.1%
7
4
75.0%
35.2%
48.9%
-13.7
33.3%
48.6%
-15.3
40.0%
50.0%
-10
36.4%
51.7%
-15.3
28.6%
25.0%
3.6
Violent Crime (G1)
100.0% 100.0%
13 Robbery
Domestic Housebreaking - Detection rate
100.0% 100.0%
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING ANGUS
2011-12 Result
Groups 1-4
CRIME
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - FEBRUARY 2012 SECTION 3 Arbroath
SECTION 4 Carnoustie
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
% / pp Change
Response Rate
2010-11 Result
14
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 2 Montrose and Brechin
91.5%
92.1% 91.9%
0.2
92.4% 89.5%
2.9
92.3% 88.9%
3.4
92.4% 94.0%
-1.6
90.9% 97.9%
-7.0
80.0%
84.0% 78.6%
5.4
91.1% 74.6%
16.5
94.7% 78.3%
16.4
75.0% 80.2%
-5.2
76.5% 83.3%
-6.8
65.0%
61.0% 58.0%
3.0
60.7% 57.6%
3.1
53.5% 58.8%
-5.3
64.8% 56.6%
8.2
66.7% 61.0%
5.7
85.0%
82.9% 82.1%
0.8
77.8% 82.2%
-4.4
81.7% 79.2%
2.5
88.0% 82.0%
6.0
83.1% 87.8%
-4.7
299/924 (32.4%)
68/231 (29.4%)
86/238 (36.1%)
85/318 (26.7%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 91.9% to 92.1% - Improvement in identifying the person dealing with the enquiry from 78.6% to 84.0%. This result well exceeds the force target set at 80.0% Updating the Public - Improvement in updating the public from 58.0% to 61.0% Customer Experience - Improvement in overall customer experience from 82.1% to 82.9%
60/137 (43.8%)
Policing Angus: Standards of Service ~ April - February
SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - FEBRUARY 2012 SECTION 2 Montrose and Brechin
SECTION 3 Arbroath
SECTION 4 Carnoustie
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
70.1%
73.8%
-3.7
71.4%
68.6%
2.8
71.1%
80.4%
-9.3
62.7%
65.3%
-2.6
75.4%
84.9%
-9.5
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
67.2%
64.5%
2.7
60.3%
72.2%
-11.9
67.2%
51.6%
15.6
58.0%
58.4%
-0.4
79.3%
75.7%
3.6
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
33.6%
33.9%
-0.3
31.6%
27.4%
4.2
20.6%
33.8%
-13.2
53.5%
49.0%
4.5
27.9%
20.0%
7.9
Public Perception
15
Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Antisocial behaviour Dangerous/careless driving Drug dealing/drug abuse Other* Housebreaking Alcohol related crime Vandalism/graffiti Cause no concern: Assault Robbery Motor vehicle crime 295/924 (31.9%)
Dangerous/careless driving Antisocial behaviour Drug dealing/drug abuse Vandalism/graffiti Housebreaking Other Alcohol related crime Cause no concern: Assault Robbery Motor vehicle crime
Dangerous/careless driving Antisocial behaviour Other Drug dealing/drug abuse Housebreaking Alcohol related crime Vandalism/graffiti Cause no concern: Assault Robbery Motor vehicle crime
Antisocial behaviour Drug dealing/drug abuse Dangerous/careless driving Alcohol related crime Vandalism/graffiti Other Housebreaking Cause no concern: Assault Robbery Motor vehicle crime
Antisocial behaviour Dangerous/careless driving Other Housebreaking Drug dealing/drug abuse Alcohol related crime Vandalism/graffiti Cause no concern: Assault Robbery Motor vehicle crime
65/219 (29.7%)
67/219 (30.6%)
74/250 (29.6%)
89/236 (37.7%)
Policing Angus: Public Perception ~ April - February
SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
Policing Angus: Community Summaries ~ April - February Detection rate Fall in Groups 1 to 4 crime detection rate from 56.5% to 48.4% • 100% detection rate for violent crime • Dip in detection rate for vandalism, from 49.3% to 30.2%.
SECTION 1: FORFAR AND KIRRIEMUIR
•
Main areas of public concern: dangerous/ careless driving and antisocial behaviour Crime Reduction in crimes of dishonesty of 19.3% (121crimes).
Standards of Service • Residents living in Montrose and Brechin expressed satisfaction with the service provided at first contact at 92.3% ~ just marginally lower than Sections 1 and 3 and above the divisional target of 91.5% • Best result in Division with respect to Montrose and Brechin residents satisfaction in being provided with the name of the person dealing with their enquiry - 94.7% • Decrease in the proportion of people who stated they had received an update on the progress of their enquiry, falling from 58.8% recorded last year to 53.5%, the lowest result recorded across the Division. (49.2% last month).
•
Detection rate • Detection rate for overall crime down by 10 per-
centage points, from 48.5% last year to 38.5% • Detection rate for vandalism down by 10.5 per-
centage points from 36.1% last year to 25.6% this year against a similar level of recorded crime. Standards of Service Best result in Division - improvement in the satisfaction with the service provided at first contact expressed by people living in Forfar and Kirriemuir - from 89.5% last year to 92.4%. This result achieved divisional (together with Section 3) • Improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 57.6% recorded last year to 60.7% •
Public Perception* • Decline in the number of people who thought that
the crime rate in their neighbourhood had remained the same or improved over the past year from 80.4% last year to 71.1% • Increase in the percentage of people feeling safe after dark, from 51.6% to 67.2% • The best result in the Division with respect to the proportion of people concerned about becoming a victim of crime, reducing from 33.8% to 20.6%,
Public Perception* • Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 68.6% recorded last year to 71.4% • Drop in the proportion of people feeling safe after dark, from 72.2% to 60.3%
SECTION 3: ARBROATH Main areas of public concern: antisocial behaviour and drug dealing/drug abuse
SECTION 2: MONTROSE AND BRECHIN
Crime • 40.6% increase in violent crime, from 27 recorded last year to 45 for the current year to date. Highest percentage increase across division. • Crimes of indecency doubling to 53 recorded (25% of these refer to historical crimes) • Reduction in crimes of dishonesty of 16.1% (113 crimes).
Main areas of public concern: dangerous/ careless driving and antisocial behaviour Crime Violent crime down from 23 recorded last year to 15 • Reduction in crimes of dishonesty of 25.8% (123 crimes • Best result in Division with respect to a reduction in vandalism of 38.1% (143 crimes). •
Detection rate • Best detection rate across the Division for Groups
1-4 at 50.1%. • Best detection rate across the Division for crimes (* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
16
Policing Angus: Community Summaries ~ April - February of dishonesty at 58.2%. •
Standards of Service • Best result across the Division (jointly with Section 1) of 92.4% with respect to people living in Arbroath expressing satisfaction with the service provided at first contact • Improvement in the percentage of customers who received an update on the progress of their enquiry from 56.6% last year to 64.8% • Best result in Division for overall satisfaction with the service provided by the police, rising from 82% recorded last year to 88% against a target of 85%
ple feeling safe after dark, 79.3%. Concern about becoming a victim of crime rose from 20% recorded last year to 27.9%.
Public Perception* • Increased concern about becoming a victim of crime, rising from 49% recorded last year to 53.5%, with drug dealing and antisocial behaviour being the main concerns.
SECTION 4: CARNOUSTIE Main areas of public concern: antisocial behaviour and dangerous/careless driving Crime Increase in vandalism of 27.3% (35 crimes).
•
Detection rate Fall in detection rate for Groups 1-4, from 46.5% to 37.4% • Fall in detection rate for crimes of dishonesty from 45.5% to 27.3% • Best detection rate across Division for vandalism at 41.1%, an improvement of 11.4 percentage points over last year. •
Standards of Service • Best result in Division for customers who received an update on their enquiry, from 61.0% last year to 66.7%, and exceeded the target of 65% Public Perception* Best result across Division for people who thought crime in the neighbourhood had decreased or remained the same despite the fall from 84.9% last year to 75.4% this year. • Best result across Division for proportion of peo•
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
17
POLICING ANGUS: Crime in more detail CRIME UPDATE PERIOD APRIL to FEBRUARY CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others
0 7 0 59 7 16 1 2 1 0
0 6 0 56 5 17 1 2 0 0
85.7% 94.9% 71.4% 106.3% 100.0% 100.0% 0.0% -
3 8 0 48 11 17 0 3 5 0
3 8 0 38 8 17 0 3 3 0
100.0% 100.0% 79.2% 72.7% 100.0% 100.0% 60.0% -
3 1 0 -11 4 1 -1 1 4 0
14.3% -18.6% 57.1% 6.3% -100.0% 50.0% 400.0% -
93
87
93.5%
95
80
84.2%
2
2.2%
11 1 51 26 5 10
6 2 44 36 4 6
54.5% 200.0% 86.3% 138.5% 80.0% 60.0%
18 1 74 9 9 4
11 0 49 5 5 3
61.1% 0.0% 66.2% 55.6% 55.6% 75.0%
7 0 23 -17 4 -6
63.6% 0.0% 45.1% -65.4% 80.0% -60.0%
104
98
94.2%
115
73
63.5%
11
10.6%
94 67 90 57 31 70 1 39 1297 66 6 10 111 11
46 25 26 18 10 40 1 26 749 24 6 8 87 13
48.9% 37.3% 28.9% 31.6% 32.3% 57.1% 100.0% 66.7% 57.7% 36.4% 100.0% 80.0% 78.4% 118.2%
88 38 76 32 35 47 0 27 1094 56 3 3 88 11
31 7 21 11 4 30 0 22 603 14 3 3 42 5
35.2% 18.4% 27.6% 34.4% 11.4% 63.8% 81.5% 55.1% 25.0% 100.0% 100.0% 47.7% 45.5%
1950
1079
55.3%
1598
796
49.8%
-352
-18.1%
39 1188 40
18 447 33
46.2% 37.6% 82.5%
27 1040 27
9 321 22
33.3% 30.9% 81.5%
-12 -148 -13
-30.8% -12.5% -32.5%
GROUP 4 - TOTAL
1267
498
39.3%
1094
352
32.2%
-173
-13.7%
SUB-TOTAL OF GROUPS 1 TO 4
3414
1762
51.6%
2902
1301
44.8%
-512
-15.0%
34 6 79 19 0 189 64 90 339 5 18
34 6 79 18 0 188 63 90 340 5 18
100.0% 100.0% 100.0% 94.7% 99.5% 98.4% 100.0% 100.3% 100.0% 100.0%
17 2 86 11 1 171 44 38 287 13 19
18 2 86 10 1 169 43 39 289 13 18
105.9% 100.0% 100.0% 90.9% 100.0% 98.8% 97.7% 102.6% 100.7% 100.0% 94.7%
-17 -4 7 -8 1 -18 -20 -52 -52 8 1
-50.0% -66.7% 8.9% -42.1% -9.5% -31.3% -57.8% -15.3% 160.0% 5.6%
843
841
99.8%
689
688
99.9%
-154
-18.3%
4257
2603
61.1%
3591
1989
55.4%
-666
-15.6%
GROUP 1 - TOTAL
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
-6 -6.4% -29 -43.3% -14 -15.6% -25 -43.9% 4 12.9% -23 -32.9% -1 -100.0% -12 -30.8% -203 -15.7% -10 -15.2% -3 -50.0% -7 -70.0% -23 -20.7% 0 0.0%
GROUP 4 Fireraising Malicious Damage/Vandalism Others
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
18
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - APRIL 2011 TO FEBRUARY 2012 SECTION 5 East Perthshire
SECTION 6 South Perthshire
SECTION 7 North and West Perthshire
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
3642
3960
-8.0%
2091
2191
-4.6%
610
669
-8.8%
721
763
-5.5%
220
337
-34.7%
49.7%
47.9%
1.8
54.9%
53.9%
1
44.8%
48.9%
-4.1
43.4%
35.8%
7.6
34.5%
34.1%
0.4
131
144
-9.0%
92
93
-1.1%
15
27
-44.4%
17
23
-26.1%
7
1
600.0%
- Detection rate
91.6%
97.2%
-5.6
92.4%
94.6%
-2.2
93.3%
107.4%
-14.1
82.4%
95.7%
-13.3
Indecency (G2)
94
84
11.9%
45
36
25.0%
25
24
4.2%
20
12
66.7%
4
12
-66.7%
- Detection rate
70.2%
76.2%
-6
64.4%
80.6%
-16.2
94.0%
62.5%
31.5
60.0%
83.3%
-23.3
100.0%
83.3%
16.7
Dishonesty (G3)
2465
2611
-5.6%
1416
1492
-5.1%
378
387
-2.3%
513
515
-0.4%
158
217
-27.2%
- Detection rate
52.7%
49.0%
3.7
60.2%
58.2%
2
42.9%
46.3%
-3.4
46.4%
30.9%
15.5
29.7%
33.6%
-3.9
952
1121
-15.1%
538
570
-5.6%
192
231
-16.9%
171
213
-19.7%
51
107
-52.3%
34.2%
36.9%
-2.7
34.0%
34.6%
-0.6
39.6%
45.0%
-5.4
28.7%
38.5%
-9.8
35.3%
29.0%
6.3
34
39
-12.8%
30
32
-6.3%
0
1
***
3
5
-40.0%
1
1
0.0%
82.4%
89.7%
-7.3
83.3%
90.6%
-7.3
0.0%
100.0%
-100
66.7%
80.0%
-13.3
865
1053
-17.9%
492
534
-7.9%
179
219
-18.3%
148
198
-25.3%
46
102
-54.9%
33.9%
34.9%
-1
33.1%
31.8%
1.3
39.7%
43.4%
-3.7
29.1%
37.4%
-8.3
34.8%
28.4%
6.4
148
154
-3.9%
77
93
-17.2%
23
22
4.5%
35
26
34.6%
13
13
0.0%
33.8%
35.7%
-1.9
37.7%
45.2%
-7.5
39.1%
27.3%
12
31.4%
26.9%
4.5
7.7%
0.0%
7.7
CRIME Groups 1-4 - Detection rate Violent Crime (G1)
19
Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
100.0% 100.0%
100.0% 100.0%
0
0
POLICING PERTH & KINROSS
SECTION 3 Perth City
POLICING PERTH & KINROSS
SECTION 3 Perth City
POLICING PERTH & KINROSS
SECTION 6 South Perthshire
SECTION 7 North & West Perthshire
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
Response Rate
% / pp Change
20
First Contact % of respondents provided with 80.0% the name of the person dealing with their enquiry Updating the Public % of customers who received 65.0% an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the 85.0% service provided by Tayside Police
2010-11 Result
91.5%
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 5 East Perthshire
96.4% 92.1%
4.3
96.3% 89.2%
7.1
96.7% 97.0%
-0.3
95.0% 91.2%
3.8
100.0% 96.9%
87.4% 84.1%
3.3
88.2% 79.8%
8.4
91.2% 87.9%
3.3
84.9% 85.1%
-0.2
82.1%
94.4%
-12.3
64.9% 64.3%
0.6
61.3% 62.7%
-1.4
70.7% 71.4%
-0.7
65.5% 65.8%
-0.3
65.6%
48.0%
17.6
85.2% 81.5%
3.7
86.8% 77.7%
9.1
84.4% 83.2%
1.2
83.4% 85.4%
-2.0
85.3%
87.1%
-1.8
475/1188 (40.0%)
203/572 (35.5%)
94/248 (37.9%)
135/284 (47.5%)
3.1
43/84 (51.2%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 92.1% to 96.4%, the highest result across the force. This result well exceeds the force target set at 91.5% - Improvement in identifying the person dealing with the enquiry from 84.1% to 87.4%, the highest result across the force. This result again well exceeds the force target set at 80.0% Updating the Public - Improvement in updating the public from 64.3% to 64.9%, the highest result across the force. Customer Experience - Improvement in overall customer experience from 81.5% to 85.2%, the highest result across the force. This result exceeds the force target set at 85.0%
Policing Perth & Kinross: Standards of Service ~ April - February
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - FEBRUARY 2012
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - FEBRUARY 2012 SECTION 5 East Perthshire
SECTION 6 South Perthshire
SECTION 7 North & West Perthshire
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
69.9%
76.9%
-7.0
66.3%
66.7%
-0.4
77.7%
82.5%
-4.8
66.6%
79.7%
-13.1
74.2%
80.7%
-6.5
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
69.8%
68.1%
1.7
56.7%
45.2%
11.5
72.7%
73.7%
-1.0
76.6%
76.1%
0.5
75.6%
78.8%
-3.2
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
29.4%
28.3%
1.1
33.3%
44.3%
-11.0
35.0%
22.3%
12.7
27.8%
24.9%
2.9
10.3%
14.7%
-4.4
Public Perception
21
Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Antisocial behaviour Dangerous/careless driving Housebreaking Other* Alcohol related crime Drug dealing/drug abuse Vandalism/graffiti Motor vehicle crime Assault Cause no concern: Robbery 403/1188 (33.9%)
Antisocial behaviour Drug dealing/drug abuse Other Housebreaking Alcohol related crime Dangerous/careless driving Vandalism/graffiti Motor vehicle crime Assault Cause no concern: Robbery
Dangerous/careless driving Antisocial behaviour Housebreaking Alcohol related crime Vandalism/graffiti Other Drug dealing/drug abuse Assault Cause no concern: Robbery Motor vehicle crime
Dangerous/careless driving Antisocial behaviour Housebreaking Vandalism/graffiti Other Alcohol related crime Drug dealing/drug abuse Motor vehicle crime Cause no concern: Assault Robbery
Antisocial behaviour Other Dangerous/careless driving Vandalism/graffiti Housebreaking Drug dealing/drug abuse Alcohol related crime Cause no concern: Assault Robbery Motor vehicle crime
112/363 (30.8%)
102/307 (33.2%)
150/394 (38.1%)
39/124 (31.4%)
Policing Perth & Kinross: Public Perception ~ April - February
SECTION 3 Perth City
POLICING PERTH & KINROSS
Policing Perth & Kinross: Community Summaries ~ April - February mestic housebreaking at 39.1%.
SECTION 3: PERTH CITY
Standards of Service • Above divisional target for all areas with the exception of overall satisfaction which, at 84.4%, was only 0.6 percentage points away from target • Best result in Division for providing customers with the name of person dealing with their enquiry (91.2%) and on providing updates on the progress of enquiries (70.7%).
Main areas of public concern: antisocial behaviour and drug dealing/drug abuse Crime • Reduction of 17.2% in domestic HB (16 crimes) Best percentage decrease in division. Detection rate Best detection rate across the Division for Groups 1-4 at 54.9% • High detection rate for violent crime at 92.4% • Best detection rate across the division for crimes of dishonesty at 60.2% •
Public Perception* • Best result in the Division for the proportion of people who thought the crime rate in their neighbourhood had remained the same or improved over the past year (77.7%) • A substantial increase in the proportion of people who were concerned about becoming a victim of crime, from 22.3% to 35%.
Standards of Service • High rating from residents in Perth City for service provided at first contact (as with all other sections) - 96.3% against a target of 91.5% • Lowest result for updating the public on the progress of their enquiry - 61.3% • Substantial improvement in overall customer satisfaction from 77.7% to 86.8% - 1.8 percentage points above the divisional target.
SECTION 6: SOUTH PERTHSHIRE Main areas of public concern: dangerous/ careless driving and antisocial behaviour
Public Perception* An 11.5 percentage point improvement in people feeling safe after dark, from 45.2% to 56.7% • Marked reduction in people concerned about becoming a victim of crime, from 44.3% to 33.3%.
Crime Crimes of indecency increase from 12 last year to 20 - five of which pre-dated April 2011 • Reduction of 25.3% in vandalism (50 crimes) • Increase in domestic housebreaking, up by 34.6% from 26 recorded last year to 35 for the current year.
•
•
SECTION 5: EAST PERTHSHIRE
Detection rate • Improvement in detection rate for overall crime, up from 35.8% to 43.4% • Crimes of dishonesty detection rate of 46.4%, a 15.5 percentage point improvement over the previous year.
Main areas of public concern: dangerous/ careless driving and antisocial behaviour Crime Reduction in violent crime, 27 recorded last year, down to 15, mainly attributable to a reduction in serious assault (10 fewer) • No robberies recorded since the beginning of the year • Vandalism down by 18.3% (40 crimes). •
Standards of Service • High rating from residents in South Perthshire for service provided at first contact (as with all other sections) - 95% against a target of 91.5% • An improvement on last month’s just-under target result (64.9%) for people who stated they had received an update on the progress of their enquiry an above-target result of 65.5% result this month. (Target 65%).
Detection rate Continues to hold the best detection rate across the Division for vandalism at 39.7% • Best detection rate across the Division for do•
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
22
Policing Perth & Kinross: Community Summaries ~ April - February Public Perception* • Drop in the proportion of people who thought crime in the neighbourhood had decreased or remained the same, from 79.7% recorded last year to 66.6%. • Best result across the Division with respect to people feeling safe after dark, 76.6%.
SECTION 7: PERTHSHIRE
NORTH
AND
WEST
Main areas of public concern: antisocial behaviour and dangerous/careless driving Crime Best result across the Division for reduction in crimes of dishonesty - 27.2% (59 crimes) • Best result across the Division for reduction in vandalism - 54.9% (56 crimes). •
Detection rate • 100% detection rate for violent crime • 100% detection rate for crimes of indecency • Detection rate of 35.3% for Group 4 crime (malicious mischief, vandalism) an improvement of 6.3 percentage points over last year. Standards of Service • 100% rating from residents in North & West Perthshire for service provided at first contact best result across the Division • 65.6% of customers received an updated on the progress of their enquiry this year compared to only 48% last year. Public Perception* • Best result across the Division with just 10.3% of the population concerned about becoming a victim of crime - a further improvement on the 14.7% recorded at the same time last year.
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
23
POLICING PERTH & KINROSS: Crime in more detail CRIME UPDATE PERIOD APRIL to FEBRUARY CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others
0 19 0 59 39 12 1 7 6 1
0 19 0 59 35 13 1 6 6 1
100.0% 100.0% 89.7% 108.3% 100.0% 85.7% 100.0% 100.0%
5 28 0 35 34 23 0 1 5 0
4 28 0 32 28 23 0 1 4 0
80.0% 100.0% 91.4% 82.4% 100.0% 100.0% 80.0% -
5 9 47.4% 0 -24 -40.7% -5 -12.8% 11 91.7% -1 -100.0% -6 -85.7% -1 -16.7% -1 -100.0%
144
140
97.2%
131
120
91.6%
-13
-9.0%
8 3 36 22 8 7
6 0 28 18 5 7
75.0% 0.0% 77.8% 81.8% 62.5% 100.0%
18 1 47 6 16 6
12 1 37 3 7 6
66.7% 100.0% 78.7% 50.0% 43.8% 100.0%
10 -2 11 -16 8 -1
125.0% -66.7% 30.6% -72.7% 100.0% -14.3%
84
64
76.2%
94
66
70.2%
10
11.9%
154 59 200 85 129 105 3 73 1533 86 5 10 147 22
55 9 79 32 33 66 3 63 796 18 5 9 91 20
35.7% 15.3% 39.5% 37.6% 25.6% 62.9% 100.0% 86.3% 51.9% 20.9% 100.0% 90.0% 61.9% 90.9%
148 65 104 65 103 77 2 70 1489 104 16 7 184 31
50 17 53 23 42 43 2 51 816 49 16 7 121 9
33.8% 26.2% 51.0% 35.4% 40.8% 55.8% 100.0% 72.9% 54.8% 47.1% 100.0% 100.0% 65.8% 29.0%
-6 6 -96 -20 -26 -28 -1 -3 -44 18 11 -3 37 9
-3.9% 10.2% -48.0% -23.5% -20.2% -26.7% -33.3% -4.1% -2.9% 20.9% 220.0% -30.0% 25.2% 40.9%
2611
1279
49.0%
2465
1299
52.7%
-146
-5.6%
30 1053 38
14 368 32
46.7% 34.9% 84.2%
58 865 29
13 293 20
22.4% 33.9% 69.0%
28 -188 -9
93.3% -17.9% -23.7%
GROUP 4 - TOTAL
1121
414
36.9%
952
326
34.2%
-169
-15.1%
SUB-TOTAL OF GROUPS 1 TO 4
3960
1897
47.9%
3642
1811
49.7%
-318
-8.0%
49 2 110 17 1 207 84 117 565 9 11
50 2 109 18 1 207 79 119 572 10 11
102.0% 100.0% 99.1% 105.9% 100.0% 100.0% 94.0% 101.7% 101.2% 111.1% 100.0%
22 4 73 28 0 184 72 745 0 77 17
21 4 74 27 0 184 71 745 0 78 14
95.5% 100.0% 101.4% 96.4% 100.0% 98.6% 100.0% 101.3% 82.4%
GROUP 5 - TOTAL
1172
1178
100.5%
1222
1218
99.7%
50
4.3%
TOTAL OF GROUPS 1 TO 5
5132
3075
59.9%
4864
3029
62.3%
-268
-5.2%
GROUP 1 - TOTAL
GROUP 2 Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
24
-27 -55.1% 2 100.0% -37 -33.6% 11 64.7% -1 -100.0% -23 -11.1% -12 -14.3% 628 536.8% -565 -100.0% 68 755.6% 6 54.5%
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