September 2012 - Performance Report by Tayside Police

SEPTEMBER 2012

TAY S I D E P O L I C E Contents Introduction

Background

Guidance

Summary of Results

Policing Tayside

Policing Dundee

Policing Angus

Policing Perth & Kinross

Public Protection

Resources & Assets

Welcome This report covers a range of force performance and is available on Tayside Police web site every month.

COMMUNITY PRIORITIES

It provides an overview of local performance results and public feedback. Areas covered are: - Dundee Local Policing Area - Angus Local Policing Area - Perth & Kinross Local Policing Area

VISION AND VALUES

STANDARDS

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

OF SERVICE

REVIEW

MANAGE

ENGAGE

RESULTS

RESOURCES

AND LISTEN

Introduction DELIVERING LOCAL POLICING

uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effective delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to issues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of service and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback.

The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators 1.

Standards of Service •

First Contact : overall satisfaction rating

•

First Contact: caller provided with the name of the call handler

•

Proportion of people who received an update on the progress of their enquiry

•

Overall customer experience of the service provided by the police

Crime and Detection Rates •

Violent Crime

•

Robbery

•

Vandalism

•

Domestic Housebreaking

Road Casualties

Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Background

erformance Indicators are derived from detailed policing plans and business plans outlining what Local Policing Areas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 20112014. These form the basis for this performance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan . Analysis of data and context1 with respect to performance indicators, combined with the outputs from public consultation, provide an indication of the extent to which the force is succeeding in contributing to improved community outcomes.

What this will tell us about performance Tayside Police Key Performance Indicators help the force define and measure progress toward the achievement of standards of service and force objectives. Monitoring results over the longer term allows the force to see where sustained improvement occurs, or identifies challenges which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance management and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff.

FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background information in relation to the demands placed upon the force and the environment in which it operates.

Guidance INTERPRETATION OF RESULTS

performance, lying outwith the upper or lower control limits, is commented upon in the summary.

aselines for improvement adopt the methodology used in previous years, incorporating the most recent three years average performance as a starting point for improvement.

In addition, areas of police business not contained within the key performance indicators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a balanced view of organisational activity. This promotes the diverse range of services that support operational policing.

For some KPIs a slight adjustment is applied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down accordingly to ensure that it is both challenging and realistic in terms of achievement .

ublication of Performance Results. This document is published monthly on the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous improvement.

Improvement Targets are agreed annually through a process of consultation with territorial commanders and heads of departments. These are ratified by the Force executive and Tayside Joint Police Board.

esults are colour-coded against the following criteria: On or above target Below target

Results are presented as a ‘Dashboard’ for ease of viewing. Further context is provided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

erformance reporting. Where performance is adhering to the ‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

Summary of results: April - September 2012 1.

Groups 1 to 4 collectively evidenced a 6.9% decrease at the end of the first half of the year which was representative of 545 fewer crimes.

STANDARDS OF SERVICE

Two out of four customer satisfaction targets were achieved for the half year period April to September 2012, with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 4.4 percentage points finalising at 69.4%.

The graph below illustrates that, in the main, the pattern to the end of September has been similar to that of last year with the exception of the most recent result which showed a rise on the previous month, whilst last year the level of crime recorded had started to decline in September. Results to date this year have all been below the three year average and, with the exception of September, below commensurate levels last year.

Overall satisfaction at first contact evidenced a 1.5 percentage point improvement compared to the same period the previous year rising from 93.4% to 94.9% and exceeded the force target set at 94.0% by 0.9 percentage points.

Despite the lower levels of crime recorded this year, It is clear to see that the results from April to September 2012 increased month on month and the resulting trendline shows a sharp incline. Traditionally, levels of crime do fall in October, November and December and this would need to be the case in the coming months in order to curtail the upward trajectory of the trendline.

The proportion of respondents who were provided with the name of the person dealing with their enquiry fell marginally from 84.1% in 2011/12 to 83.8% in 2012/13, and failed to achieve the target set at 85.0%. Significant improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing a statistically significant 9.5 percentage points to 69.4% compared to 59.9% in 2011/12. As previously stated, this result exceeded the target set for 2012/13 of 65.0%. In addition, further analysis undertaken on this indicator highlighted that 83.4% of customers who had reported a crime were updated on progress with their enquiry with a lesser proportion, 45.8%, who had made contact for other reasons, confirming that they had received an update.

Tayside Groups 1-4 1800

2011-12

2012-13

3 Year Average

Linear (2012-13) R 2 = 0.93

1700 1600 1500 1400 1300 1200 1100

Satisfaction with the overall service provided by Tayside Police returned an improvement of 2.2 percentage points compared to the commensurate figure last year, rising from 82.7% to 84.9%, just below the target of 85.0%.

1000 900 800 Apr

CRIME

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

The force achieved 4 out of 9 crime-related targets for recorded violent crime and vandalism, and detection rates for robbery and housebreaking.

Performance in relation to overall crime groups : • Violent crime (Group 1) - a decrease of 20.6%

(59 crimes)

The detection rate for groups 1 to 4 crimes (42.8%) failed to achieve target by 3.7 percentage points and a further 274 detections would have been required in order to achieve target.

• Crimes of indecency (Group 2) - a decrease of

2.7% (6 crimes) • Crimes of dishonesty (Group 3) - a decrease of

4.4% (220 crimes) • Malicious mischief, vandalism etc (Group 4) a reduction of 10.9% (260 crimes)

The following graph illustrates that the detection rate for Groups 1 to 4 crimes has fallen month on month to date this year—in contrast to the levels of crime (see above). In order to curb this downward trend, detections would need to rise in the coming months. By the end of September, the detection rate of 42.8% was 5.1 percentage points lower than at the same time last year.

(Data was sourced directly from the crime reporting system on 1 October and may differ slightly to other published results due to some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

Summary of results: April - September 2012 Tayside Groups 1-4 Detection Rate

2011-12

2012-13

3 Year Average

Linear (2012-13)

Considerably higher than average results recorded in Dundee LPA and Perth & Kinross LPA during April and May adversely affected the cumulative result to September. The graph at the bottom of the previous column illustrates the lower levels recorded in the summer months. Historically, the rise in October before numbers decline in November and December is also illustrated on the graph. Should the coming months follow this same pattern then the forthcoming results could achieve interim targets.

60.0%

55.0%

50.0%

45.0%

Despite the erratic nature of recording this year the overall trend is downward facing.

40.0% R 2 = 0.95

35.0% Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

The community policing questions are replicated in both the Service Satisfaction and Public Perception surveys in order to compare perceptions of community policing from a service user perspective (those who have had direct contact with the police – Service Satisfaction survey) and as a member of the general public, who may not have had contact with the police (Public Perception survey).

The detection rate for violent crime of 81.1% was 3.9 percentage points below target and a further 9 detections would have been required to achieve target. Results between April and August 2012 had all been above target and it was only in September that the result fell below target.

For the purpose of this report, results quoted below represent the views of the general public (Public Perception). It should be noted that these results are based upon a sample size of 493 of 1800, a response rate of 27.4%.

64 robberies were recorded, exactly the same number as at the same time last year but 6 more than the interim target for September as current forecasts anticipate an increase in crime during the second half of the year.

•

The detection rate for vandalism (29.9%) was just 1.1 percentage point below target (22 detections). Results until August had been above the 31.0% target but fell in August and September to just below target. •

373 domestic housebreakings were recorded this year, just 6 crimes above the interim September target of 367. •

Tayside Domestic Housebreaking 90

2011-12

2012-13

3 Year Average

Linear (2012-13)

80 70 60 50 40

R 2 = 0.13

30 20

•

10 0 Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

COMMUNITY POLICING

Mar

52.6% of residents thought that the current level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 47.1% felt it was ‘too little’ and a minimal 0.3% believed that there was ‘too much’ patrolling. The majority of respondents, 74.3%, felt reassured when they witnessed an officer on patrol in their neighbourhood whilst 6.3% stated that it caused them concern. One in five respondents had no opinion either way. 11.6% of respondents confirmed that they were able to recognise their community officer either by name, sight or both. A further 14.8%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 48.6% of residents stated that they would like to know the identify of the community officers who looked after their neighbourhood whilst, interestingly, a quarter (24.9%), did not feel there was a need for them to know their community officers. ‘Local newspapers’ were the preferred medium for respondents to be kept informed about actions being taken by officers in their communities.

Summary of results: April - September 2012 same time last year. At the end of September 2012 the average number of days lost per officer was 3.5 compared to 4.1 at the end of September last year.

55.9% of residents agreed that officers understood the issues that mattered in their neighbourhoods and 47.9% felt that officers were dealing with such matters. Overall, 62.2% of respondents had confidence in the police in their neighbourhood. Taking everything into account, 64.8% of the general public thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

•

In total, 4379 days were lost through sickness absence, 33% were attributable to absences of 7 days or less, 18% through absences of between 8 and 28 days and the remaining 49% through absences of 29 days or more. The following graph illustrates the lower levels recorded this year when compared to the first six months of last year.

TELEPHONE RESPONSE

Between April and the end of September, 24,276 emergency calls were received and 89.4% of these were answered within 10 seconds. 124,795 nonemergency calls were received and 63.1% were answered within 40 seconds. The trend lines, based on monthly response time results for both emergency and non-emergency calls to date this year, are both downward facing ~ more acutely in the case of non-emergency calls as illustrated by the grey dotted lines on the chart below:

ABSENCE RATE: POLICE OFFICERS

Community Policing Division

5.0%

4.0% 3.0%

2.0% 1.0%

Emergency calls Non-emergency calls Linear (Emergency calls)

100.0%

2012-13 2011-12 3-year average

0.0% Apr

May

Jun

Jul

Aug Sep

Oct

Nov

Dec

Jan

Feb

Mar

90.0% 80.0%

The September police staff result of 4.9% was a deterioration on the 3.5% recorded at the same time last year and failed to meet the target of 4.0%. In terms of average number of days lost per member of staff, this rose from 3.8 at the end of September last year to 5.4 this year.

70.0% 60.0% 50.0% 40.0% A pr M ay Jun

Jul

A ug Sep

Oct Nov

Dec

Jan

Feb

M ar

ABSENCE RATE: POLICE STAFF

This year, the Force Contact Centre (FCC) has experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resilience, a ‘Call Handling to Dispatch’ training migration plan was implemented in August and, as a result, the cascading results were halted in September.

Community Policing Division

6.0% 5.0% 4.0% 3.0% 2.0% 2012-13 2011-12 3-year average

1.0%

5. SICKNESS ABSENCE The absence rate for police officers was 3.4% at the end of September and met the target of 4.0%. This was an improvement on the 3.9% recorded at the

0.0% Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Summary of results: April - September 2012 In total, 2815 days were lost through sickness absence, 23% were attributable to absences of 7 days or less, 16% through absences of between 8 and 28 days and the remaining 61% through absences of 29 days or more.

abuse’ and ‘speeding’ changing position and ‘housebreaking’ replacing ‘antisocial behaviour’. In terms of prevalence of crime in local neighbourhoods, four in ten respondents, 40.2% (46.8%) cited ‘antisocial behaviour’ as a common problem in their local area, followed by dangerous/careless driving’, 32.1% (32.4%) and ‘vandalism/graffiti’, 31.7% (36.6%). This result indicates that opinions mirrored those of the previous year where ‘antisocial behaviour’ was deemed the most common issue blighting local communities.

The preceding graph illustrates that this year’s results not only exceeded those of last year but were also above the three year average.

ROAD CASUALTIES

Between April and the end of September, 10 adult fatalities were recorded, one more than at the same time last year. A further 79 people were seriously injured, 30.0% fewer than the 113 people seriously injured at the same time last year. Included in these figures were children ~ 14 had been seriously injured during the first six months of last year compared to 8 this year, a reduction of 43.0%. No children were killed during the first six months of either year.

34.7% (36.7%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the issues which caused them concern, ‘housebreaking’, 45.4% (48.8%), followed by ‘antisocial behaviour’, 37.7% (45.5%) and ‘dangerous/careless driving’, 26.0% (23.9%), were the major issues of concern. Feelings of safety walking alone in local neighbourhoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 93.2% (94.8%) of the public felt safe during the day and 58.1% (63.3%) felt safe after dark.

The total number of people killed or seriously injured (89) was 33 fewer than last year—a reduction of 27%. From April 2011, the force adopted the government’s Road Safety Framework Targets to the year 2020.

A minority 1.9% of residents stated that a fear of crime prevented them from taking part in their everyday activities. This represented a reduction of 2.9 percentage points compared to the 4.8% who provided the same response in 2011/12.

PUBLIC PERCEPTION OF CRIME

Nine out of ten respondents in Tayside, 89.6%, perceived their neighbourhood to be a safe place to live. This was a reduction of 2.0 percentage points compared to the same period the previous year when 91.6% of respondents were of the same opinion.

Service Delivery When asked to provide views on the force’s service delivery, first in terms of the importance of certain activities and then how well those activities were executed, every aspect of service delivery evidenced an improvement in performance compared to the same period the previous year. This was particularly apparent for ‘providing a visible presence’ which returned a statistically significant improvement of 12.6 percentage points, rising from 42.2% in 2011/12 to 54.8% in 2012/13. In addition, ‘dealing with antisocial behaviour’ also returned a statistically significant improvement in performance increasing 6.7 percentage points to 73.9% compared to 67.2% the previous year.

Whilst opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt that crime levels had remained the same during the period – six out of ten respondents - a 2.2 percentage point improvement was recorded for those who felt that crime had decreased rising from 13.3% to 15.5% and similarly, a minimal 1.3 percentage point reduction in those who felt that crime had increased, falling from 25.0% to 23.7%. The main issues of concern to residents when asked unprompted were ‘drug dealing/drug abuse’, 18.4% (14.3%), closely followed by ‘speeding’, 16.7% (17.1%) and ‘housebreaking’, 9.9% (10.5%). This provides a similar representation of concerns as in the previous year with ‘drug dealing/drug

POLICING TAYSIDE KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1255 Police Staff: 518 Special Constables: 138 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 3O September 2012 and is based upon headcount - which includes full and part-time working.

Angus Local Policing Area Perth & Kinross Local Policing Area

Population 110,630 Land area 2,182 sq km

Population 149,520 Land area 5,286 sq km

Dundee Local Policing Area Population 145,570 Land area 60 sq km

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - SEPTEMBER 2012 POLICING TAYSIDE

KEY On or above 3 year average

POLICING ANGUS

POLICING PERTH & KINROSS

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

First Contact: Overall satisfaction rating for service provided at first contact

94.0%

94.9%

93.4%

1.5

94.0%

94.1%

89.8%

4.3

94.0%

97.6%

89.8%

7.8*

94.0%

93.8%

98.6%

-4.8*

First Contact:% of respondents provided with the name of the person dealing with their enquiry

85.0%

83.8%

84.1%

-0.3

85.0%

80.0%

79.2%

0.8

85.0%

84.2%

84.4%

-0.2

85.0%

86.4%

88.5%

-2.1

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

65.0%

69.4%

59.9%

9.5*

65.0%

69.8%

57.0%

12.8*

65.0%

71.5%

58.7%

12.8*

65.0%

67.9%

63.2%

4.7

% customers who received an update following their contact to report a crime

83.4%

73.0%

10.4

79.6%

71.3%

8.3

87.4%

77.4%

10.0

83.7%

71.8%

11.9

% customers who received an update following their contact for reasons other than to report a crime

45.8%

45.0%

0.8

52.5%

43.0%

9.5

44.0%

39.0%

5.0

42.2%

51.3%

-9.1

85.0%

84.9%

82.7%

2.2

85.0%

84.2%

78.3%

5.9

85.0%

90.0%

81.4%

8.6*

85.0%

82.0%

87.0%

-5.0

CUSTOMER SATISFACTION: (*denotes a statistically significant change in results)

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

633/1800 (35.2%)

(Response Rate)

CRIME

199/648 (30.7%)

175/504 (34.7%)

259/648 (40.0%)

**Groups 1-4 crime includes: Group 1- Violent Crime; Group 2 - Sexual Offences; Group 3 - Dishonesty and group 4 - Fire-raising, Malicious Mischief etc.

Groups 1-4 recorded**

No target

7314

7859

-6.9%

No target

3582

4042

-11.4%

No target

1699

1664

2.1%

No target

2033

2153

-5.6%

- Detection rate

46.5%

42.8%

47.9%

-5.1

45.5%

43.0%

47.4%

-4.3

47.5%

42.4%

46.9%

-4.6

48.0%

42.5%

49.6%

-7.1

520

228

287

-20.6%

273

161

-41.6%

104

15.6%

143

1.2%

85.0%

81.1%

82.9%

-1.8

80.0%

79.8%

78.3%

1.5

91.0%

78.8%

84.4%

-5.6

93.0%

84.1%

91.4%

-7.2

133

0.0%

-25.6%

100.0%

25.0%

- Detection rate

70.0%

78.1%

62.5%

15.6

62.0%

79.3%

48.7%

30.6

85.0%

70.0%

100.0%

-30.0

80.0%

0.0

Vandalism recorded

4650

1989

2219

-10.4%

2300

916

1108

-17.3%

1250

618

584

5.8%

1100

455

527

-13.7%

- Detection rate

31.0%

29.9%

31.7%

-1.8

28.0%

27.2%

28.9%

-1.7

32.0%

30.4%

34.6%

-4.2

34.0%

34.7%

34.3%

0.4

700

373

326

14.4%

445

229

197

16.2%

1.9%

160

18.2%

31.0%

35.7%

40.5%

-4.8

28.0%

32.8%

39.6%

-6.8

33.0%

32.1%

44.2%

-12.2

33.0%

45.1%

40.3%

4.8

Violent Crime recorded - Detection rate Robbery recorded

Domestic Housebreaking recorded - Detection rate

POLICING TAYSIDE

2012-13 Target

Below 3 year average

POLICING DUNDEE

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - SEPTEMBER 2012 POLICING TAYSIDE

POLICING ANGUS

POLICING PERTH & KINROSS

2011-12 R esult

2012-13 R esu lt

2011-12 R esult

11.1%

N/A

***

N/A

50.0%

N/A

-14.3%

People seriously injured

222

113

-30.1%

N/A

-37.9%

N/A

-35.7%

N/A

-23.2%

Children killed

***

N/A

***

N/A

***

N/A

***

Children seriously injured

-42.9%

N/A

-33.3%

N/A

-83.3%

N/A

50.0%

Sickness Absence - police officers

4.0%

3.4%

3.9%

-0.6

4.0%

3.1%

0.9

4.0%

3.9%

5.9%

-2.0

4.0%

2.9%

4.6%

-1.7

Sickness Absence - police staff

4.0%

4.9%

3.5%

1.4

4.0%

3.7%

3.5%

0.2

4.0%

4.5%

4.9%

-0.3

4.0%

4.7%

2.4%

2.2

ROAD CASUALTIES

RESOURCES

COMMUNITY PRIORITIES

VISION AND VALUES

STANDARDS OF SERVICE

REVIEW RESULTS

MANAGE RESOURCES

ENGAGE AND LISTEN

POLICING TAYSIDE

2012-13 R esu lt

% /pp C hange

2012-13 T arget

2011-12 R esult

% /pp C hange

2012-13 R esu lt

2012-13 T arget

2011-12 R esult

2012-13 T arget

2012-13 R esu lt

People killed

Below 3 year average

% / pp C hange

2012-13 T arget

KEY On or above 3 year average

POLICING DUNDEE

TAYSIDE CRIME IN MORE DETAIL PERIOD APRIL to SEPT CRIME CLASSIFICATION

2011/2012 Made known

September Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 ~ Crimes of Violence Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others

6 39 0 112 64 46 5 4 8 3

6 36 0 93 40 46 3 4 7 3

100.0% 92.3% 83.0% 62.5% 100.0% 60.0% 100.0% 87.5% 100.0%

6 23 0 86 64 31 0 8 9 1

6 23 0 65 50 29 0 7 3 2

100.0% 100.0% 75.6% 78.1% 93.5% 87.5% 33.3% 200.0%

0 -16 0 -26 0 -15 -5 4 1 -2

0.0% -41.0% -23.2% 0.0% -32.6% -100.0% 100.0% 12.5% -66.7%

1 3 0 16 15 3 0 2 5 0

1 3 0 9 8 3 0 2 1 0

100.0% 100.0% 56.3% 53.3% 100.0% 100.0% 20.0% -

287

238

82.9%

228

185

81.1%

-59

-20.6%

60.0%

37 0 104 25 29 31

25 0 73 11 17 23

67.6% 70.2% 44.0% 58.6% 74.2%

44 5 88 13 27 43

24 2 74 21 20 39

54.5% 40.0% 84.1% 161.5% 74.1% 90.7%

7 5 -16 -12 -2 12

18.9% -15.4% -48.0% -6.9% 38.7%

8 0 16 0 2 2

8 0 10 3 1 1

100.0% 62.5% 50.0% 50.0%

226

149

65.9%

220

180

81.8%

-6

-2.7%

82.1%

326 143 167 97 222 170 8 109 3214 184 30 10 243 29

132 24 72 26 63 83 8 92 1811 71 30 15 151 9

40.5% 16.8% 43.1% 26.8% 28.4% 48.8% 100.0% 84.4% 56.3% 38.6% 100.0% 150.0% 62.1% 31.0%

373 130 180 122 201 132 8 75 2831 159 29 4 354 134

133 26 54 29 45 60 8 57 1409 18 31 2 173 34

35.7% 20.0% 30.0% 23.8% 22.4% 45.5% 100.0% 76.0% 49.8% 11.3% 106.9% 50.0% 48.9% 25.4%

47 -13 13 25 -21 -38 0 -34 -383 -25 -1 -6 111 105

14.4% -9.1% 7.8% 25.8% -9.5% -22.4% 0.0% -31.2% -11.9% -13.6% -3.3% -60.0% 45.7% 362.1%

59 25 29 25 68 24 0 19 504 20 2 0 73 49

35 10 7 1 0 9 0 12 226 3 3 1 32 6

59.3% 40.0% 24.1% 4.0% 0.0% 37.5% 63.2% 44.8% 15.0% 150.0% 43.8% 12.2%

4952

2587

52.2%

4732

2079

43.9%

-220

-4.4%

897

345

38.5%

92 2219 83

27 703 60

29.3% 31.7% 72.3%

70 1989 75

37 595 51

52.9% 29.9% 68.0%

-22 -230 -8

-23.9% -10.4% -9.6%

15 376 10

6 114 5

40.0% 30.3% 50.0%

GROUP 4 - TOTAL

2394

790

33.0%

2134

683

32.0%

-260

-10.9%

401

125

31.2%

SUB-TOTAL OF GROUPS 1 TO 4

7859

3764

47.9%

7314

3127

42.8%

-545

-6.9%

1371

520

37.9%

54 8 156 66 3 395 187 155 1362 29 67

53 8 157 64 3 388 178 154 1358 32 57

98.1% 100.0% 100.6% 97.0% 100.0% 98.2% 95.2% 99.4% 99.7% 110.3% 85.1%

34 13 136 40 3 377 133 117 1197 34 44

34 13 136 39 2 366 127 114 1190 30 40

100.0% 100.0% 100.0% 97.5% 66.7% 97.1% 95.5% 97.4% 99.4% 88.2% 90.9%

-20 5 -20 -26 0 -18 -54 -38 -165 5 -23

-37.0% 62.5% -12.8% -39.4% 0.0% -4.6% -28.9% -24.5% -12.1% 17.2% -34.3%

4 3 26 5 2 56 26 13 136 4 6

5 3 26 4 1 57 26 11 133 3 5

125.0% 100.0% 100.0% 80.0% 50.0% 101.8% 100.0% 84.6% 97.8% 75.0% 83.3%

2482

2452

98.8%

2128

2091

98.3%

-354

-14.3%

281

274

97.5%

10341

6216

60.1%

9442

5218

55.3%

-899

-8.7%

1652

794

48.1%

GROUP 1 - TOTAL

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 3 ~ Crimes of Dishonesty Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

GROUP 5 ~ Other crimes Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Policing Dundee: Community Summaries ~ April to September 2012 from 45 to 55

SECTION 1: CITY CENTRE/MARYFIELD/EAST END

DETECTION RATE Highlights • Improvement in detection rate for domestic housebreaking from 28.9% to 38.2%

Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and housebreaking

STANDARDS OF SERVICE Highlights • 86.0% of customers expressed overall satisfaction with the service provided - the highest percentage across LPA and the only section above LPA target

CRIME Highlights • Reduction of 30.0% in violent crime (12 crimes). • Reduction in vandalism of 25.0% (52 crimes) Performance alert! • 68.0% increase in the number of crimes of domestic housebreaking recorded—from 25 to 42.

PUBLIC PERCEPTION Highlights • 78.4% of respondents thought the crime rate in their neighbourhood had remained the same or improved over the past year— best result across LPA

DETECTION RATE Performance alert! • Detection rate for crimes of dishonesty down from 64.4% to 50.7%

SECTION 3: STRATHMARTINE/COLDSIDE

TARGETED COMMUNITY ACTIVITY

Main areas of public concern: drug dealing/ abuse, vandalism/graffiti and housebreaking

Inspector Steve Main said: ‘This reporting period saw noticeable reductions in violent crime and vandalism which was consistent with overall reductions in crime and high level performance throughout the Dundee Local Policing Area.

CRIME Highlights • Violent crime reduced by 40.5% (17 fewer victims) STANDARDS OF SERVICE Highlights • 84.6% of customers received an update following their contact with the police to report a crime—best result across LPA

Extra high visibility patrols were deployed in areas identified as suffering from increased domestic housebreaking which led to the apprehension of two well known housebreakers. This issue remains a priority for police and partners as it still features as one of the main areas of public concern. I will, therefore, continue to direct resources and work with partners in order to tackle the issue.’

TARGETED COMMUNITY ACTIVITY Inspector Paul McCord said: ‘As a team, we have strived to keep all members of our community updated and, as a result of the hard work, we have achieved improved results. Our officers are continually reminded that we must provide a service to the public that they ask and demand of us and it was very pleasing to see that we kept them informed by updating them with progress on their enquiries or complaints.

SECTION 2: LOCHEE/WEST END Main areas of public concern: drug dealing/drug abuse, vandalism/graffiti and housebreaking CRIME Highlights • Reduction of 39.5% in crimes of violence (15 fewer victims) Performance alert! • 22.2% increase in domestic housebreaking

I ask our officers to communicate effectively with their community and likewise I would reiterate the need for our community to communicate with us. Yet again our customer satisfaction figures are very good.

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April to September 2012 survey rated their neighbourhood as a safe place in which to live—best result across LPA • 92.1% of respondents stated that they felt safe walking alone in their neighbourhood during the day—best result across LPA

As the summer comes to a close I am very pleased overall with our efforts and performance but acknowledge that we still need to continue these efforts. In particular we shall continue to concentrate on targeting those individuals who repeatedly commit crime and disrupt their activities at every opportunity.

TARGETED COMMUNITY ACTIVITY

Our two main areas of focus will be targeting those that break in to our homes and also those that cause misery and disrupt the quality of live of others through their misuse of drugs. We have had good results in both these areas but as winter arrives, we will continue our efforts and ask the community to work with us by providing information and support to our officers as they guard, watch and patrol the local community.’

Inspector Kevin Williams said:

‘I was pleased to see that we sustained improvements in many areas of our recorded performance. There were 171 fewer group 1- 4 crimes recorded, which was a significant reduction compared to the same period last year, down by almost 20%. Work will continue to improve in specific areas, especially in our efforts to prevent and detect housebreaking crimes in our area.

SECTION 4: NORTH EAST/BROUGHTY FERRY

It was reassuring to see from the standards of service and public perception results that we had made considerable improvements in many areas of our service delivery. There will be a continued emphasis on this in the coming months.

Main areas of public concern: drug dealing/drug abuse, speeding and youths causing annoyance CRIME Highlights • Reduction in crimes of violence of 56.1% (23 fewer victims) - best decrease across LPA • A 35.5% decrease in vandalism (119 fewer crimes) - best decrease across LPA

My hope for the second half of the recording year is that police officers and staff who work in this area will continue to receive the support and assistance of the local communities and partner agencies, as this endorsement is vital as we work towards our common goals.’

DETECTION RATE Highlights • Improvement of 13.3 percentage points in the detection rate for violent crime from 75.6% to 88.9% Performance alert! • 23.2 percentage point decrease in the detection rate for domestic housebreaking from 50.0% to 26.8%, the lowest result across LPA STANDARDS OF SERVICE Highlights • Increase of 35.2 percentage points from 44.2% to 79.4% for customers who received an update on the progress of their enquiry— best result across LPA PUBLIC PERCEPTION Highlights • 89.7% of residents who responded to the (* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - SEPTEMBER 2012 SECTION 1 City Centre, Maryfield & East End

POLICING DUNDEE

SECTION 2 Lochee & West End

SECTION 3 Strathmartine & Coldside

SECTION 4 North East & Broughty Ferry

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

3582

4042

-11.4%

1043

1100

-5.2%

987

1005

-1.8%

830

1044

-20.5%

722

893

-19.1%

- Detection rate

43.0%

47.4%

-4.3

49.5%

58.9%

-9.4

42.0%

44.1%

-2.0

39.0%

43.9%

-4.8

39.8%

41.0%

-1.2

161

-41.6%

-30.0%

-39.5%

-40.5%

-56.1%

- Detection rate

79.8%

78.3%

1.5

75.0%

80.0%

-5.0

73.9%

73.7%

0.2

84.0%

83.3%

0.7

88.9%

75.6%

13.3

Indecency (G2)

115

-14.8%

0.0%

-32.1%

-19.2%

-17.6%

- Detection rate

77.6%

64.3%

13.2

93.2%

70.5%

22.7

68.4%

57.1%

11.3

52.4%

65.4%

-13.0

78.6%

58.8%

19.7

Dishonesty (G3)

2405

2562

-6.1%

801

789

1.5%

661

660

0.2%

480

630

-23.8%

463

483

-4.1%

- Detection rate

45.4%

52.8%

-7.4

50.7%

64.4%

-13.7

44.9%

50.0%

-5.1

40.4%

46.2%

-5.8

42.1%

46.4%

-4.3

985

1204

-18.2%

170

227

-25.1%

284

279

1.8%

304

346

-12.1%

227

352

-35.5%

30.4%

30.1%

0.3

28.2%

33.9%

-5.7

31.0%

24.7%

6.3

32.2%

33.2%

-1.0

28.6%

28.7%

-0.1

-25.6%

-9.1%

-18.2%

-55.6%

-25.0%

79.3%

48.7%

30.6

60.0%

36.4%

23.6

77.8%

54.5%

23.2

125.0%

66.7%

58.3

83.3%

37.5%

45.8

916

1108

-17.3%

156

208

-25.0%

261

254

2.8%

283

311

-9.0%

216

335

-35.5%

27.2%

28.9%

-1.7

25.0%

32.7%

-7.7

26.4%

23.6%

2.8

29.3%

32.2%

-2.8

26.9%

27.5%

-0.6

229

197

16.2%

68.0%

22.2%

-3.2%

10.9%

32.8%

39.6%

-6.8

28.6%

36.0%

-7.4

38.2%

28.9%

9.3

37.7%

38.1%

-0.4

26.8%

50.0%

-23.2

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING DUNDEE

CRIME

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to SEPTEMBER 2012 SECTION 1 City Centre/ Maryfield/East End

POLICING DUNDEE

SECTION 2 Lochee/ West End

SECTION 3 Strathmartine/ Coldside

SECTION 4 North East/ Broughty Ferry

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

95.9% 91.3%

4.6

94.3%

88.7%

5.6

95.5%

87.0%

8.5

First Contact: % of respondents provided with the name of the person dealing with their enquiry

85.0%

80.0% 79.2%

0.8

70.0%

92.3%

-22.3

79.3% 75.0%

4.3

85.3%

80.5%

4.8

85.2%

76.9%

8.3

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

65.0%

69.8% 57.0% 12.8*

65.1%

72.7%

-7.6

64.3% 60.0%

4.3

72.1%

58.5%

13.6

79.4%

44.2% 35.2*

% of customers who received an update following their contact to report a crime

79.6% 71.3%

8.3

77.8%

91.7%

-13.9

76.0% 65.0% 11.0

84.6%

80.8%

3.8

80.0%

54.5% 25.5

% of customers who received an update following their contact for reasons other than to report a crime

52.5% 43.0%

9.5

43.8%

50.0%

-6.2

47.1% 55.0%

-7.9

52.9%

39.3%

13.6

77.8%

33.3% 44.5

84.2% 78.3%

5.9

83.3%

82.1%

1.2

86.0% 77.5%

8.5

83.9%

76.5%

7.4

83.3%

78.8%

199/648 (30.7%)

48/150 (32.0%)

51/180 (28.3%)

56/162 (34.6%)

44/156 (28.2%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- Improvement in satisfaction with service at first contact from 89.8% to 94.1%. - Improvement in identifying the person dealing with the enquiry from 79.2% to 80.0%. Updating the Public

- A statistically significant improvement in updating the public from 57.0% to 69.8%. This result achieves the force target set at 65.0%. When analysed by reason for contact - 79.6% of those who reported a crime were updated compared to 71.3% the previous year. Similarly, a 9.5 percentage point improvement was evident in relation to those whose contact was for reasons other than to report a crime whereby 52.5% received an update compared to 43.0% in 2011. Customer Experience

- Improvement in overall customer experience from 78.3% to 84.2%.

4.5

POLICING DUNDEE

2011-12 Result

-5.1

Response Rate

2011-12 Result

2012-13 Result

95.8%

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police

2012-13 Result

% / pp Change

90.7%

service provided at first contact

2011-12 Result

4.3

First Contact: Overall satisfaction rating for

2012-13 Result

94.1% 89.8%

(*denotes a statistically significant change in results)

2012-13 Target

94.0%

Customer Satisfaction

DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - SEPTEMBER 2012 SECTION 4 North East/ Broughty Ferry

SECTION 3 Strathmartine/ Coldside

SECTION 2 Lochee/ West End

SECTION 1 City Centre/ Maryfield/East End

POLICING DUNDEE 2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

86.4%

-5.0

69.2%

79.0%

-9.8

83.7%

80.0%

3.7

78.4%

88.9%

-10.5

89.7%

90.5%

-0.8

69.1%

78.7%

-9.6

56.4%

80.0%

-23.6

78.4%

65.3%

13.1

68.0%

81.1%

-13.1

68.6%

84.0%

-15.4

â&#x20AC;ŚDuring the day

88.7%

90.4%

-1.7

84.6%

95.2%

-10.6

88.0%

82.8%

5.2

89.1%

91.1%

-2.0

92.1%

92.3%

-0.2

â&#x20AC;ŚAfter dark

47.2%

51.8%

-4.6

37.5%

55.0%

-17.5

37.7%

39.4%

-1.7

52.7%

50.0%

2.7

58.9%

58.4%

0.5

54.8%

52.5%

2.3

76.9%

50.0%

26.9

55.4%

60.0%

-4.6

54.0%

53.5%

0.5

39.5%

49.2%

-9.7

(*denotes a statistically significant change in results)

Neighbourhood as a safe place to live % of residents who rated their neighbourhood as a safe place to live Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Drug dealing/drug abuse (24.8%)

Top 3 issues that cause most Housebreaking (11.6%) concern in neighbourhoods Vandalism/graffiti (10.7%)

Changes in above concerns between current and previous year Response Rate

No change in position for 'drugs' and 'housebreaking' but 'vandalism' moves up from 5th position and replaces 'speeding'

154/648 (23.8%)

Drug dealing/drug abuse (26.1%) Youths causing annoyance (17.4%) Housebreaking (13.0%)

Drug dealing/drug abuse (28.6%) Vandalism/graffiti (16.7%) Housebreaking (9.5%)

Drug dealing/drug abuse (17.9%) Speeding (17.9%) Youths causing annoyance (14.3%)

Same top 3 concerns but 'housebreaking' moves down from 1st to 3rd position

Same 1st position and 'housebreaking' falls from 2nd to 3rd. 'Vandalism' rises from 5th to 2nd. 'Antisocial behaviour' drops out of top 3

Similar concerns although 'vandalism' moves up from 4th to 2nd position

Speeding' moves up from 4th position to 2nd and 'drugs' move from 3rd to 1st

26/150 (17.3%)

50/180 (27.8%)

38/162 (23.5%)

40/156 (25.6%)

POLICING DUNDEE

2012-13 81.4%

Public Perception

POLICING DUNDEE: Crime in more detail PERIOD APRIL to SEPT CRIME CLASSIFICATION

2011/2012 Made known

September Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

1 18 0 67 39 24 5 3 1 3

1 16 0 54 19 26 3 3 1 3

100.0% 88.9% 80.6% 48.7% 108.3% 60.0% 100.0% 100.0% 100.0%

6 9 0 38 29 9 0 1 1 1

5 9 0 29 23 6 0 1 0 2

83.3% 100.0% 76.3% 79.3% 66.7% 100.0% 0.0% 200.0%

5 -9 0 -29 -10 -15 -5 -2 0 -2

500.0% -50.0% -43.3% -25.6% -62.5% -100.0% -66.7% 0.0% -66.7%

1 1 0 4 7 0 0 1 0 0

1 1 0 3 2 0 0 1 0 0

100.0% 100.0% 75.0% 28.6% 100.0% -

161

126

78.3%

79.8%

-67

-41.6%

57.1%

22 0 39 16 10 28

13 0 22 11 7 21

59.1% 56.4% 68.8% 70.0% 75.0%

18 2 28 6 14 30

10 0 23 3 9 31

55.6% 0.0% 82.1% 50.0% 64.3% 103.3%

-4 2 -11 -10 4 2

-18.2% -28.2% -62.5% 40.0% 7.1%

4 0 4 0 0 0

1 0 0 0 0 0

25.0% 0.0% -

115

64.3%

77.6%

-17

-14.8%

12.5%

197 84 70 39 139 92 7 54 1668 74 18 4 104 12

78 13 19 6 43 38 7 48 985 25 18 8 63 2

39.6% 15.5% 27.1% 15.4% 30.9% 41.3% 100.0% 88.9% 59.1% 33.8% 100.0% 200.0% 60.6% 16.7%

229 69 68 44 149 73 7 47 1383 81 20 3 148 84

75 14 23 14 31 29 7 37 742 10 22 2 73 13

32.8% 20.3% 33.8% 31.8% 20.8% 39.7% 100.0% 78.7% 53.7% 12.3% 110.0% 66.7% 49.3% 15.5%

32 -15 -2 5 10 -19 0 -7 -285 7 2 -1 44 72

16.2% -17.9% -2.9% 12.8% 7.2% -20.7% 0.0% -13.0% -17.1% 9.5% 11.1% -25.0% 42.3% 600.0%

30 18 9 7 58 14 0 15 240 8 2 0 31 30

6 3 2 1 0 4 0 10 116 1 2 1 19 2

20.0% 16.7% 22.2% 14.3% 0.0% 28.6% 66.7% 48.3% 12.5% 100.0% 61.3% 6.7%

2562

1353

52.8%

2405

1092

45.4%

-157

-6.1%

462

167

36.1%

53 1108 43

14 320 28

26.4% 28.9% 65.1%

32 916 37

21 249 29

65.6% 27.2% 78.4%

-21 -192 -6

-39.6% -17.3% -14.0%

1 168 3

1 37 1

100.0% 22.0% 33.3%

GROUP 4 - TOTAL

1204

362

30.1%

985

299

30.4%

-219

-18.2%

172

22.7%

SUB-TOTAL OF GROUPS 1 TO 4

4042

1915

47.4%

3582

1542

43.0%

-460

-11.4%

656

215

32.8%

30 3 63 39 2 216 114 91 546 18 46

29 3 64 38 2 209 108 89 542 20 41

96.7% 100.0% 101.6% 97.4% 100.0% 96.8% 94.7% 97.8% 99.3% 111.1% 89.1%

12 8 51 22 2 193 76 65 526 20 25

12 8 51 21 1 187 71 63 525 16 24

100.0% 100.0% 100.0% 95.5% 50.0% 96.9% 93.4% 96.9% 99.8% 80.0% 96.0%

-18 5 -12 -17 0 -23 -38 -26 -20 2 -21

-60.0% 166.7% -19.0% -43.6% 0.0% -10.6% -33.3% -28.6% -3.7% 11.1% -45.7%

0 2 10 3 2 25 14 6 79 2 4

0 2 10 2 1 26 14 5 79 1 3

100.0% 100.0% 66.7% 50.0% 104.0% 100.0% 83.3% 100.0% 50.0% 75.0%

GROUP 5 - TOTAL

1168

1145

98.0%

1000

979

97.9%

-168

-14.4%

147

143

97.3%

TOTAL OF GROUPS 1 TO 5

5210

3060

58.7%

4582

2521

55.0%

-628

-12.1%

803

358

44.6%

GROUP 1 - TOTAL

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Policing Angus: Community Summaries ~ April to September 2012 STANDARDS OF SERVICE Highlights • A significant improvement of 34.3 percentage points in the percentage of customers who received an update on the progress of their enquiry from 37.1% to 71.4%

SECTION 1: FORFAR & KIRRIEMUIR Main areas of public concern: drug dealing/drug abuse, youths causing annoyance, speeding CRIME Performance alert! • Increase in crimes of violence from 9 to 23—largest increase across LPA • Increase in crimes of dishonesty of 22.3% (63 more crimes)

TARGETED COMMUNITY ACTIVITY Acting Inspector Hamish Gray said: ‘The towns of Montrose and Brechin continued to experience vandalisms, particularly at weekends, some committed by children, but mostly by older people making their way home from licensed premises. To address this, over the coming weeks my officers will continue to carry out high visibility patrols in the most affected areas, and will also take every opportunity to engage with licencees and barstaff in an effort to identify those responsible.

STANDARDS OF SERVICE Performance alert! • 66.7% of customers expressed satisfaction relating to receiving an update following their contact to report a crime—lowest result across LPA TARGETED COMMUNITY ACTIVITY

Despite the increase in crime figures in certain areas, it was very heartening to see the high levels of satisfaction and confidence in the police still being expressed by the public. I have no doubt that this is a direct result of the significant efforts being made by officers to ensure that members of the public are provided with regular updates on the progress of the enquiry.

Inspector Ally Robertson said: ‘We experienced a challenging period and the statistics showed clearly a rise in incidents and crimes. What was also evident is that our officers detected offenders in increasing amounts. Overall, general public satisfaction was on the increase.

Over the autumn and winter months, Montrose and Brechin officers will carry out foot patrols as part of the ‘After Dark’ initiative in an effort to identify potential opportunities for thieves, and bring these to the attention of the occupant or resident so as to prevent them from becoming a victim of crime.

Forfar and Kirriemuir officers are committed to the policing style of addressing public needs and expectations and working hard to ensure this is a safe place in which to live in, work in and visit by being active and visible in the community.’

The ‘Performance Alert’ in respect of the increase in the number of vandalisms, and the dip in the detection rate for Group 1-4 crimes is well noted. However, I am pleased to report that as a result of good work carried out by our Community officers, a specific group of youths has been identified as being responsible for many of the vandalism and associated antisocial behaviour complaints in and around the centre of Montrose, and I am hopeful that the positive action already taken against the members of this group will result in a considerable reduction in the number of these types of complaints.

SECTION 2: MONTROSE & BRECHIN Main areas of public concern: speeding, drug dealing/abuse, vandalism/graffiti & youths causing annoyance CRIME Performance alert! • 35.1% increase in vandalism from 131 to 177 •

I also note that local residents are concerned about speeding, as well as careless and dangerous driving, and to address these issues Montrose and Brechin officers will be carrying out roadside speed detection work at the already identified locations to address the former, and there are plans to carry out

DETECTION RATE Performance alert! • Group 1 to 4 detection rate (42.6%) 8.9 percentage points below last year (51.4%) against a 12.9% increase in crime recorded

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Angus: Community Summaries ~ April to September 2012 potential victims. Significant emphasis was placed upon reducing the misuse of alcohol locally, which was known to be a contributory factor in these type of offences.

joint operations with Road Policing personnel to address the latter.’

Efforts were made to ensure that all people who came into contact with local officers were provided with a name and means of contacting that officer again, if required. This resulted in an improvement in this recorded area of satisfaction. However, it is clear that officers must continue to improve when providing updates to members of the public regarding crime and non-crime enquiries. Efforts will be made in the forthcoming weeks to concentrate upon improving this area of performance.

SECTION 3: ARBROATH Main areas of public concern: drug dealing/drug abuse, housebreaking, antisocial behaviour & speeding CRIME Highlights • All measures of recorded crime had either reduced or stayed the same. Overall, an 11.5% (or 69 crime) reduction for groups 1 to 4

In the immediate future, officers will concentrate on proactive patrols in residential and commercial areas, in order to deter crime linked to the darker evenings. Officers will also be patrolling shopping areas in the run up to Christmas to deter and detect shoplifting and other crime, and offer reassurance to the public.’

STANDARDS OF SERVICE Highlights • 96.0% of customers who responded to the survey stated that they were satisfied with the service provided by the police.

SECTION 4: CARNOUSTIE Main areas of public concern: speeding, antisocial behaviour, dangerous driving & youths causing annoyance

PUBLIC PERCEPTION Highlights • 77.8% of residents who responded to the survey thought that the crime rate in their neighbourhood had remained the same or improved over the past year—a significant 31.9 percentage point improvement on the 45.9% recorded at the same time last year. • 25.1% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a significant improvement of 32.5 percentage points on the result at the same time last year (57.6%)

CRIME Highlights • Reduction of 28.3% in groups 1 to 4 (62 crimes) - best reduction across LPA • Reduction of 33.0% in crimes of dishonesty (34 crimes) - best reduction across LPA

DETECTION RATE Performance alert! • Deterioration in the detection rate for groups 1 to 4 from 33.8 to 26.8% - lowest detection rate across LPA • Deterioration in the detection rate for vandalism from 36.0% to 23.3% - lowest detection rate across LPA (However, this had been 18.8% at the end of August)

TARGETED COMMUNITY ACTIVITY Inspector Adrian Robertson said: ‘It was pleasing to see that, in Arbroath Section, crime levels continued to fall in every category bar one, and even there the level was static. This was due to the efforts made by local officers to prevent and deter crime through proactive and highly visible patrols, providing security advice to the public and taking appropriate enforcement action against offenders.

STANDARDS OF SERVICE Highlights • Best results across LPA for measures relating to updating the public and overall customer experience

I was also pleased to note that the prevalence of crimes of indecency in the area reduced by 50% from the previous year (which recorded a spike in this crime area). A great deal of effort was made to be active within the night time economy in order to deter this type of crime. In addition, education and advice was provided to young people and

PUBLIC PERCEPTION Highlights • 76.0% of respondents stated that they felt safe walking alone in their neighbourhood

Policing Angus: Community Summaries ~ April to September 2012 after dark—best result across LPA

awareness game which they hope will educate young people locally.

• 12.5% of residents said they were con-

cerned at becoming a victim of crime in their neighbourhood—best result across LPA TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said: ‘Once again, I was pleased to see a reduction across all crime groups in Carnoustie and Monifieth. However, I am still disappointed at the detection rates and will again look at how to improve the situation. It was also highlighted in the results that the vast majority of the people surveyed were happy with the standard of service that my officers are providing and a large proportion of respondents felt quite safe walking alone in their neighbourhood after dark. As the nights draw in, we are launching the ‘after dark’ initiative which will give the public suggestions of how to keep themselves and their properties safer over the winter period and we are trying to set up more activities for the youths in the area in order to keep them off the streets.’

SAFER COMMUNITIES September update Sergeant Fergus Storrier said: For Safer Communities (Angus) Safe Angus ~ a partnership approach co-ordinated by the Joint Services Team in Angus, ran again in September with hundreds of Primary Pupils attending the interactive day which taught young people to keep safe in a number of environments from Road Safety to Fire Safety. The Friday Night Project started its next session at the Saltire Centre in Arbroath with nearly 200 young people attending every night. The project opens up sport, arts, and youth related activity to local youngsters and has resulted in a clear reduction in youth calls and other youth related disorder in the North End of Arbroath for several years now. The Safer Communities Department in Angus worked with Abertay University Computer Games Students to design a new road safety/ alcohol

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - SEPTEMBER 2012 SECTION 2 Montrose and Brechin

SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

Groups 1-4

1699

1664

2.1%

576

460

25.2%

437

387

12.9%

529

598

-11.5%

157

219

-28.3%

- Detection rate

42.4%

46.9%

-4.6

39.9%

41.7%

-1.8

42.6%

51.4%

-8.9

49.5%

52.8%

-3.3

26.8%

33.8%

-7.0

15.6%

155.6%

0.0%

-15.0%

-50.0%

- Detection rate

78.8%

84.4%

-5.6

78.3%

55.6%

22.7

75.0%

87.5%

-12.5

76.5%

95.0%

-18.5

100.0%

87.5%

12.5

Indecency (G2)

-24.5%

-9.1%

75.0%

-50.0%

-62.5%

- Detection rate

102.5%

79.2%

23.3

80.0%

109.1%

-29.1

121.4%

112.5%

8.9

84.6%

65.4%

19.2

166.7%

50.0%

116.7

Dishonesty (G3)

953

952

0.1%

345

282

22.3%

229

227

0.9%

310

340

-8.8%

103

-33.0%

- Detection rate

45.9%

50.2%

-4.4

42.9%

45.4%

-2.5

46.3%

55.5%

-9.2

54.5%

57.9%

-3.4

20.3%

26.2%

-5.9

654

614

6.5%

198

158

25.3%

186

144

29.2%

189

212

-10.8%

100

-19.0%

30.7%

36.3%

-5.6

28.3%

29.7%

-1.5

30.6%

39.6%

-8.9

36.5%

39.2%

-2.6

23.5%

36.0%

-12.5

100.0%

***

-100.0%

0.0%

70.0%

100.0%

-30.0

66.7%

0.0%

66.7

0.0%

100.0%

-100.0

66.7%

100.0%

-33.3

100.0%

***

618

584

5.8%

185

153

20.9%

177

131

35.1%

183

200

-8.5%

100

-27.0%

30.4%

34.6%

-4.2

28.6%

28.8%

-0.1

29.9%

36.6%

-6.7

35.5%

37.0%

-1.5

23.3%

36.0%

-12.7

1.9%

29.4%

-13.3%

-6.3%

-25.0%

32.1%

44.2%

-12.2

18.2%

41.2%

-23.0

38.5%

46.7%

-8.2

40.0%

43.8%

-3.75

66.7%

50.0%

16.7

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING ANGUS

CRIME

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to SEPTEMBER 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 2 Montrose and Brechin

SECTION 3 Arbroath

SECTION 4 Carnoustie

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

97.6%

91.4%

6.2

95.0%

87.2%

7.8

100.0% 91.2%

8.8

97.3%

89.4%

7.9

85.0%

84.2% 84.4%

-0.2

83.3%

87.5%

-4.2

87.0%

94.4%

-7.4

81.8% 76.2%

5.6

85.7%

78.6%

7.1

65.0%

71.5% 58.7% 12.8*

58.8%

58.1%

0.7

71.4%

37.1%

34.3*

67.6% 71.4%

-3.8

90.3%

75.0%

15.3

% of customers who received an update following their contact to report a crime

87.4% 77.4%

10.0

66.7%

71.4%

-4.7

92.0%

62.5%

29.5

87.0% 87.0%

0.0

95.8%

88.9%

6.9

% of customers who received an update following their contact for reasons other than to report a crime

44.0% 39.0%

5.0

52.6%

47.1%

5.5

20.0%

15.8%

4.2

35.7% 41.7%

-6.0

71.4%

63.6%

7.8

90.0% 81.4%

8.6*

81.0%

73.5%

7.5

83.7%

76.2%

7.5

96.0% 89.5%

6.5

100.0% 90.5%

9.5

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

Response Rate

85.0%

175/504 (34.7%)

43/125 (34.4%)

44/126 (34.9%)

52/152 (34.2%)

36/101 (35.6%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- A statistically significant improvement in satisfaction with service at first contact from 89.8% to 97.6%. This result exceeds the force target set at 94.0%. - A minimal reduction in identifying the person dealing with the enquiry from 84.4% to 84.2%. Updating the Public

- A statistically significant 12.8 percentage point improvement in updating the public from 58.7% to 71.5%, the highest result across the force. This result again exceeds the force target set at 65.0%. When analysed by reason for contact - 87.4% of those who reported a crime were updated compared to 77.4% the previous year. A further improvement was also evident in relation to those whose contact was for reasons other than to report a crime whereby 44.0% received an update compared to 39.0% in 2011. Customer Experience

- A statistically significant improvement in overall customer experience from 81.4% to 90.0%, the highest result across the force.

POLICING ANGUS

2011-12 Result

2012-13 Result

% / pp Change

2011-12 Result

7.8*

First Contact: Overall satisfaction rating for service provided at first contact

2012-13 Result

97.6% 89.8%

(*denotes a statistically significant change in results)

2012-13 Target

94.0%

Customer Satisfaction

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - SEPTEMBER 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 4 Carnoustie

SECTION 3 Arbroath

SECTION 2 Montrose and Brechin

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

93.6%

90.6%

3.0

97.9%

97.2%

0.7

93.9%

82.4%

11.5

100.0% 100.0%

0.0

86.1%

69.5%

16.6

88.9%

76.5%

12.4

87.9%

67.8%

20.1

77.8%

45.9%

31.9*

90.5%

83.4%

7.1

â&#x20AC;ŚDuring the day

95.8%

96.0%

-0.2

96.8%

0.0

95.7%

97.4%

-1.7

93.8%

91.0%

2.8

97.0%

97.9%

-0.9

â&#x20AC;ŚAfter dark

61.7%

67.8%

-6.1

69.0%

67.7%

1.3

50.0%

65.8%

-15.8

59.4%

54.6%

4.8

76.0%

78.0%

-2.0

21.5%

32.5%

-11.0*

19.4%

24.1%

-4.7

27.2%

18.9%

8.3

25.1%

57.6%

-32.5*

12.5%

30.6%

-18.1

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Top 3 issues that cause most concern in neighbourhoods

Drug dealing/drug abuse (18.9%) Speeding (17.9%) Youths causing annoyance (11.3%)

Drug dealing/drug abuse (28.6%) Youths causing annoyance (14.3%) Speeding (14.3%)

Speeding (25.7%) Drug dealing/drug abuse (20.0%) Vandalism/graffiti (11.4%) Youths causing annoyance (11.4%)

Drug dealing/drug abuse (25.0%) Housebreaking (12.5%) Antisocial behaviour (12.5%) Speeding (12.5%)

Speeding (15.4%) Antisocial behaviour (11.5%) Dangerous driving (11.5%) Youths causing annoyance (11.5%)

Changes in above concerns between the current and commensurate period the previous year

Same top 3 concerns but 'drug dealing/drug abuse' and 'speeding' change position

Speeding' drops from 1st to 2nd position. 'Youths causing annoyance' rises from 3rd to 2nd and 'drugs' moves up from 2nd to top concern

Same top concerns albeit 'drugs' moves up from 3rd to 2nd and 'vandalism' rises from 5th to 3rd

Same top concern whilst 'housebreaking' rises from 6th to 2nd position. 'Antisocial behaviour' rmoves up from 4th position into joint 2nd

Speeding' remains the top concern whilst 'antisocial behaviour' moves up from 4th to 2nd. 'Dangerous driving' enters the top 3 concerns

Response Rate

145/504 (28.8%)

31/114 (27.2%)

47/120 (39.2%)

33/138 (23.9%)

34/132 (25.8%)

POLICING ANGUS

2012-13

Change

Change 3.0

2011-12

2011-12 93.5%

(*denotes a statistically significant change in results)

2012-13

2012-13 96.5%

Public Perception

POLICING ANGUS: Crime in more detail PERIOD APRIL to SEPT CRIME CLASSIFICATION

2011/2012 Made known

September Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

2 5 0 22 5 8 0 0 3 0

2 5 0 18 5 6 0 0 2 0

100.0% 100.0% 81.8% 100.0% 75.0% 66.7% -

0 8 0 19 10 10 0 3 2 0

0 8 0 12 7 11 0 3 0 0

100.0% 63.2% 70.0% 110.0% 100.0% 0.0% -

-2 3 0 -3 5 2 0 3 -1 0

-100.0% 60.0% -13.6% 100.0% 25.0% -33.3% -

0 2 0 7 6 1 0 0 1 0

0 2 0 2 5 1 0 0 0 0

100.0% 28.6% 83.3% 100.0% 0.0% -

84.4%

78.8%

15.6%

58.8%

10 0 35 0 8 0

7 0 30 0 5 0

70.0% 85.7% 62.5% -

9 0 26 1 3 1

4 0 28 5 2 2

44.4% 107.7% 500.0% 66.7% 200.0%

-1 0 -9 1 -5 1

-10.0% -25.7% -62.5% -

3 0 7 0 0 0

2 0 6 2 0 0

66.7% 85.7% -

79.2%

41 102.5%

-13

-24.5%

52 22 32 21 24 32 0 19 654 47 1 2 45 1

23 4 10 9 3 21 0 17 349 13 1 3 24 1

44.2% 18.2% 31.3% 42.9% 12.5% 65.6% 89.5% 53.4% 27.7% 100.0% 150.0% 53.3% 100.0%

53 25 55 24 11 25 0 7 624 24 5 1 72 27

17 2 7 2 4 17 0 6 329 2 5 0 32 14

32.1% 8.0% 12.7% 8.3% 36.4% 68.0% 85.7% 52.7% 8.3% 100.0% 0.0% 44.4% 51.9%

1 1.9% 3 13.6% 23 71.9% 3 14.3% -13 -54.2% -7 -21.9% 0 -12 -63.2% -30 -4.6% -23 -48.9% 4 400.0% -1 -50.0% 27 60.0% 26 2600.0%

12 1 9 9 2 5 0 0 114 3 0 0 16 13

5 0 1 0 0 4 0 0 46 0 0 0 1 3

41.7% 0.0% 11.1% 0.0% 0.0% 80.0% 40.4% 0.0% 6.3% 23.1%

952

478

50.2%

953

437

45.9%

0.1%

184

32.6%

12 584 18

5 202 16

41.7% 34.6% 88.9%

19 618 17

4 188 9

21.1% 30.4% 52.9%

7 34 -1

58.3% 5.8% -5.6%

8 131 4

1 42 2

12.5% 32.1% 50.0%

614

223

36.3%

654

201

30.7%

6.5%

143

31.5%

1664

781

46.9%

1699

720

42.4%

2.1%

354

125

35.3%

12 2 45 8 1 81 31 25 174 6 10

13 2 45 8 1 81 30 27 177 6 8

108.3% 100.0% 100.0% 100.0% 100.0% 100.0% 96.8% 108.0% 101.7% 100.0% 80.0%

10 1 29 10 1 95 22 18 158 6 13

10 1 29 10 1 95 23 19 157 6 10

100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 104.5% 105.6% 99.4% 100.0% 76.9%

-2 -1 -16 2 0 14 -9 -7 -16 0 3

-16.7% -50.0% -35.6% 25.0% 0.0% 17.3% -29.0% -28.0% -9.2% 0.0% 30.0%

1 0 8 2 0 21 3 3 20 2 2

1 0 8 1 0 22 3 3 20 2 2

100.0% 100.0% 50.0% 104.8% 100.0% 100.0% 100.0% 100.0% 100.0%

395

398 100.8%

363

361

99.4%

-32

-8.1%

62 100.0%

2062

1081

52.4%

0.1%

416

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

10 100.0%

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

TOTAL OF GROUPS 1 TO 5

2059

1179

57.3%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

187

45.0%

Policing Perth & Kinross: Community Summaries ~ April to September 2012 PUBLIC PERCEPTION Highlights • 98.0% of respondents rated their neighbourhood as a safe place to live - best result across LPA

SECTION 3: PERTH CITY Main areas of public concern: vandalism/graffiti, speeding, drug dealing/abuse & youths causing annoyance

SECTION 6: SOUTH PERTHSHIRE

CRIME Highlights • Reduction of 12.0% for vandalism (35 crimes)

Main areas of public concern: speeding, drug dealing/abuse and housebreaking

DETECTION RATE Performance alert! • 8.6 percentage point drop in detection rate for crimes of dishonesty from 57.0% to 48.4% (a further 65 detections would have been required to produce 57%)

DETECTION RATE Performance alert! • Fall in detection rate for Groups 1 to 4 from 49.1% to 32.8% over a similar number of crimes recorded • Fall in detection rate for crimes of dishonesty from 51.9% to 27.2% • Deterioration in the detection rate for housebreaking from 66.7% to 18.2%

STANDARDS OF SERVICE Performance Alert • A significant 15.1 percentage point deterioration in overall satisfaction with the service provided by Tayside Police from 87.7% last year to 72.6% this year

PUBLIC PERCEPTION Highlights • 71.2% of respondents stated that they felt safe walking in the neighbourhood after dark - best result across LPA

SECTION 5: EAST PERTHSHIRE Main areas of public concern: speeding, housebreaking, youths causing annoyance

SECTION 7: PERTHSHIRE

NORTH

AND

WEST

CRIME Highlights • Best reduction in LPA for groups 1 to 4 of 22.4% (89 fewer crimes) • Vandalism down by 33.9% (42 fewer crimes).

Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and speeding CRIME Performance alert! • Increase of 60.0% in Groups 1 to 4 from 110 to 176 • 27 housebreakings recorded this year compared to 1 last year

DETECTION RATE Performance alert! • Fall in detection rate for Groups 1 to 4 from 45.3% to 34.7% • A fall of 22.5 percentage points in detection rate for crimes of dishonesty from 45.7% to 23.2%

DETECTION RATE Highlights • Detection rate for housebreaking at the end of September—70.4%. This result was 0% at the end of August!

STANDARDS OF SERVICE Highlights • 94.4% of East Perthshire customers surveyed stated they received an update following their contact to report a crime - best result across LPA

STANDARDS OF SERVICE Highlights • 81.6% of customers surveyed stated they received an update on the progress of their

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Perth & Kinross: Community Summaries ~ April to September 2012 enquiry - best result across LPA • 90.0% of respondents expressed overall

satisfaction with the service of Tayside Police—best result across LPA PUBLIC PERCEPTION Highlights • Only 11.5% of respondents stated that they were concerned at becoming a victim of crime in their neighbourhood—best result across LPA TARGETED COMMUNITY ACTIVITY Inspector Julie Robertson commented: "North and West Perthshire continues to be a low crime area but percentage crime increases can appear dramatic when we are dealing with such a small number of crimes. One area of concern from the figures was the increase in Domestic Housebreakings when compared with last year from 1 to 27. This increase was due to a series of break-ins to caravans in the Pitlochry and Dunkeld areas. The culprit for those break ins was arrested and a report submitted to the Procurator Fiscal. Our detection rate for Housebreaking has gone up to 70.4 % which is a remarkable achievement and is testament to the commitment and dedication of local officers. I am also pleased to see officers continue to focus on providing a good quality of service to the public which is reflected in the excellent overall satisfaction rating given by our customers."

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - SEPTEMBER 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North and West Perthshire

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

2033

2153

-5.6%

1119

1206

-7.2%

308

397

-22.4%

430

440

-2.3%

176

110

60.0%

- Detection rate

42.5%

49.6%

-7.1

47.7%

52.6%

-4.8

34.7%

45.3%

-10.6

32.8%

49.1%

-16.3

47.2%

34.5%

12.6

1.2%

1.9%

8.3%

-16.7%

33.3%

- Detection rate

84.1%

91.4%

-7.2

90.9%

92.6%

-1.7

69.2%

91.7%

-22.4

60.0%

83.3%

-23.3

100.0%

0.0

Indecency (G2)

41.4%

70.0%

-42.1%

22.2%

1400.0%

- Detection rate

76.8%

56.9%

19.9

58.8%

70.0%

-11.2

136.4%

47.4%

89.0

72.7%

55.6%

17.2

80.0%

0.0%

80.0

Dishonesty (G3)

1374

1438

-4.5%

756

811

-6.8%

194

232

-16.4%

301

322

-6.5%

123

68.5%

- Detection rate

40.0%

52.6%

-12.5

48.4%

57.0%

-8.6

23.2%

45.7%

-22.5

27.2%

51.9%

-24.6

46.3%

28.8%

17.6

495

576

-14.1%

274

321

-14.6%

134

-32.8%

10.2%

3.0%

37.0%

35.6%

1.4

35.8%

33.6%

2.1

42.2%

40.3%

1.9

38.1%

33.0%

5.2

29.4%

42.4%

-13.0

25.0%

27.8%

***

-50.0%

***

80.0%

87.0%

83.3%

3.6

0.0%

***

0.0%

50.0%

***

0.0%

***

455

527

-13.7%

257

292

-12.0%

124

-33.9%

8.8%

-6.5%

34.7%

34.3%

0.4

34.2%

32.5%

1.7

43.9%

40.3%

3.6

31.0%

28.8%

2.3

24.1%

41.9%

-17.8

18.2%

-16.0%

0.0%

-26.7%

2600.0%

45.1%

40.3%

4.8

42.9%

38.0%

4.9

18.2%

66.7%

-48.5

70.4%

0.0%

70.4

Violent Crime (G1)

30 Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING PERTH & KINROSS

CRIME

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to SEPTEMBER 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North & West Perthshire

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

88.8%

98.2%

-9.4*

96.9% 100.0%

-3.1

96.7%

97.8%

-1.1

94.8% 100.0%

-5.2

85.0%

86.4%

88.5%

-2.1

80.0%

87.7%

-7.7

85.7%

91.3%

-5.6

93.6%

92.0%

1.6

87.0%

80.0%

7.0

65.0%

67.9%

63.2%

4.7

47.5%

59.8%

-12.3

76.8%

72.2%

4.6

71.4%

62.5%

8.9

81.6%

64.3%

17.3

% of customers who received an update following their contact to report a crime

83.7%

71.8%

11.9

77.3%

67.3%

10.0

94.4%

78.3%

16.1

74.5%

74.2%

0.3

92.3%

75.0%

17.3

% of customers who received an update following their contact for reasons other than to report a crime

42.2%

51.3%

-9.1

30.8%

50.0%

-19.2

45.0%

61.5%

-16.5

58.3%

41.2%

17.1

58.3%

60.0%

-1.7

82.0%

87.0%

-5.0

72.6%

87.7% -15.1*

85.3%

90.4%

-5.1

85.1%

87.5%

-2.4

90.0%

73.7%

16.3

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police Response Rate

259/648 (40.0%)

83/213 (39.0%)

68/159 (42.8%)

68/181 (37.6%)

40/95 (42.1%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact - A statistically significant reduction in satisfaction with service at first contact from 98.6% to 93.8%. This result achieves the force target set at 94.0%. - Reduction in identifying the person dealing with the enquiry from 88.5% to 86.4%. Updating the Public - Improvement of 4.7 percentage points in updating the public rising from 63.2% to 67.9%. This result exceeds the force target set at 65.0%. When analysed by reason for contact - 83.7% of those who reported a crime were updated compared to 71.8% the previous year. Conversely, a reduction was evident in relation to those whose contact was for reasons other than to report a crime whereby 51.3% received an update compared to 42.2% in 2011. Customer Experience - Reduction in overall customer experience from 87.0% to 82.0%.

POLICING PERTH & KINROSS

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

% / pp Change

-4.8*

service provided at first contact

2012-13 Result

2011-12 Result

98.6%

First Contact: Overall satisfaction rating for

2011-12 Result

2012-13 Result

93.8%

(*denotes a statistically significant change in results)

2012-13 Result

2012-13 Target

94.0%

Customer Satisfaction

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - SEPTEMBER 2012 SECTION 7 North & West Perthshire

SECTION 6 South Perthshire

SECTION 5 East Perthshire

SECTION 3 Perth City

POLICING PERTH & KINROSS 2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

94.2%

-3.5

84.0%

87.8%

-3.8

98.0%

96.9%

1.1

88.2%

95.7%

-7.5

96.3%

100.0%

-3.7

75.1%

75.7%

-0.6

78.5%

71.8%

6.7

75.0%

80.0%

-5.0

64.2%

74.1%

-9.9

89.5%

80.0%

9.5

â&#x20AC;ŚDuring the day

94.7%

97.3%

-2.6

92.8%

92.5%

0.3

100.0%

98.4%

1.6

93.2%

100.0%

-6.8

92.6%

100.0%

-7.4

â&#x20AC;ŚAfter dark

64.4%

68.8%

-4.4

56.8%

59.1%

-2.3

63.8%

70.5%

-6.7

71.2%

74.3%

-3.1

66.7%

77.3%

-10.6

28.7%

28.0%

0.7

37.7%

27.7%

10.0

27.1%

33.9%

-6.8

29.3%

28.0%

1.3

11.5%

13.0%

-1.5

(*denotes a statistically significant change in results)

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Top 3 issues that cause most concern in neighbourhoods

Speeding (21.9%) Drug dealing/drug abuse (11.7%) Housebreaking (11.7%)

Vandalism/graffiti (17.9%) Speeding (12.8%) Drug dealing/drug abuse (10.3%) Youths causing annoyance (10.3%)

Changes in above concerns between the current and commensurate period the previous year

Positions 1 and 3 remain unchanged but 'drugs' replace 'antisocial behaviour'

Vandalism' moves up from 4th position to top concern. Similarly 'speeding' moves from 5th to 2nd and 'drugs' falls from 1st to 3rd

Response Rate

194/648 (30.0%)

56/198 (28.3%)

Speeding (35.0%) Housebreaking (20.0%) Youths causing annoyance (10.0%)

Speeding (21.4%) Drug dealing/drug abuse (14.3%) Housebreaking (11.9%)

Drug dealing/drug abuse (18.8%) Youths causing annoyance (12.5%) Speeding (12.5%)

No change in top 3 concerns in section 5

Same 1st and 3rd concerns whilst 'drugs' moves up from 5th to 2nd position

Drugs' enter the top 3 concerns, whilst 'speeding' falls from 1st to joint 2nd position. 'Youths causing annoyance' remains static in 2nd position

60/198 (30.3%)

27/96 (28.1%)

51/156 (32.7%)

POLICING PERTH & KINROSS

2012-13 90.7%

Public Perception

POLICING PERTH & KINROSS: Crime in more detail PERIOD APRIL to SEPT CRIME CLASSIFICATION

2011/2012 Made known

September Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

3 16 0 23 20 14 0 1 4 0

3 15 0 21 16 14 0 1 4 0

100.0% 93.8% 91.3% 80.0% 100.0% 100.0% 100.0% -

0 6 0 29 25 12 0 4 6 0

1 6 0 24 20 12 0 3 3 0

100.0% 82.8% 80.0% 100.0% 75.0% 50.0% -

-3 -10 0 6 5 -2 0 3 2 0

-100.0% -62.5% 26.1% 25.0% -14.3% 300.0% 50.0% -

0 0 0 5 2 2 0 1 4 0

0 0 0 4 1 2 0 1 1 0

80.0% 50.0% 100.0% 100.0% 25.0% -

91.4%

84.1%

1.2%

64.3%

5 0 30 9 11 3

5 0 21 0 5 2

100.0% 70.0% 0.0% 45.5% 66.7%

17 3 34 6 10 12

10 2 23 13 9 6

58.8% 66.7% 67.6% 216.7% 90.0% 50.0%

12 3 4 -3 -1 9

240.0% 13.3% -33.3% -9.1% 300.0%

1 0 5 0 2 2

5 0 4 1 1 1

500.0% 80.0% 50.0% 50.0%

56.9%

76.8%

41.4%

77 37 65 37 59 46 1 36 892 63 11 4 94 16

31 7 43 11 17 24 1 27 477 33 11 4 64 6

40.3% 18.9% 66.2% 29.7% 28.8% 52.2% 100.0% 75.0% 53.5% 52.4% 100.0% 100.0% 68.1% 37.5%

91 36 57 54 41 34 1 21 824 54 4 0 134 23

41 10 24 13 10 14 1 14 338 6 4 0 68 7

45.1% 27.8% 42.1% 24.1% 24.4% 41.2% 100.0% 66.7% 41.0% 11.1% 100.0% 50.7% 30.4%

14 -1 -8 17 -18 -12 0 -15 -68 -9 -7 -4 40 7

18.2% -2.7% -12.3% 45.9% -30.5% -26.1% 0.0% -41.7% -7.6% -14.3% -63.6% -100.0% 42.6% 43.8%

17 6 11 9 8 5 0 4 150 9 0 0 26 6

24 7 4 0 0 1 0 2 64 2 1 0 12 1

141.2% 116.7% 36.4% 0.0% 0.0% 20.0% 50.0% 42.7% 22.2% 46.2% 16.7%

1438

756

52.6%

1374

550

40.0%

-64

-4.5%

251

118

47.0%

27 527 22

8 181 16

29.6% 34.3% 72.7%

19 455 21

12 158 13

63.2% 34.7% 61.9%

-8 -72 -1

-29.6% -13.7% -4.5%

6 77 3

4 35 2

66.7% 45.5% 66.7%

576

205

35.6%

495

183

37.0%

-81

-14.1%

47.7%

2153

1068

49.6%

2033

865

42.5%

-120

-5.6%

361

180

49.9%

12 3 48 19 0 98 42 39 642 5 11

11 3 48 18 0 98 40 38 639 6 8

91.7% 100.0% 100.0% 94.7% 100.0% 95.2% 97.4% 99.5% 120.0% 72.7%

12 4 56 8 0 89 35 34 513 8 6

12 4 56 8 0 84 33 32 508 8 6

100.0% 100.0% 100.0% 100.0% 94.4% 94.3% 94.1% 99.0% 100.0% 100.0%

0 1 8 -11 0 -9 -7 -5 -129 3 -5

0.0% 33.3% 16.7% -57.9% -9.2% -16.7% -12.8% -20.1% 60.0% -45.5%

3 1 8 0 0 10 9 4 37 0 0

4 1 8 1 0 9 9 3 34 0 0

133.3% 100.0% 100.0% 90.0% 100.0% 75.0% 91.9% -

919

909

98.9%

765

751

98.2%

-154

-16.8%

95.8%

3072

1977

64.4%

2798

1616

57.8%

-274

-8.9%

433

249

57.5%

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

12 120.0%

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

PUBLIC PROTECTION

ublic Protection is the foremost aim of Tayside Police and protecting the public from harm by working with partners is the basis of the Community Priorities. The force is committed to providing this protection to all members of the community. Contained within this section is information pertaining to some specific areas of Public Protection to which the force dedicates considerable resources which include highly specialised police officers and staff. These dedicated members of the force constantly strive to ensure the most vulnerable in our society are protected and can live their lives free from harm.

PUBLIC PROTECTION Tayside Police uses its crime recording system to manage information gathered by operational police officers in respect of all facets of the Public Protection portfolio, including Domestic Abuse, Child Protection and Vulnerable Adult Protection.

In addition to working with our partners, when a crime has also been committed, Tayside Police will carry out a thorough investigation and, where there is a sufficiency of evidence, the perpetrator will be reported to the Procurator Fiscal.

Where substantive crimes are being investigated, reports will have relevant markers added to them which allows officers and staff from support functions and specialist teams to search and identify relevant records.

The graph below illustrates that during the first five months of 2012/13 the number of Domestic Abuse incidents recorded each month was higher than the number recorded at the same time last year with the exception of September when the level was slightly lower.

Where no substantive crimes are being investigated, the system allows officers to file CONCERN reports which, as the title suggests, allows officers to record any anxiety they have regarding a situation they have either attended or witnessed during the course of their duties. These domestic, child and adult concern reports are, in due course, assessed by specialist departments and, where appropriate, information is shared with partner agencies under Information Sharing Protocols.

T aysid e ~ D o mest ic A b use Inci d ent s

2011-12

2012-13

500 450 400 350 300 250 200 150 100 50 0 Apr

Domestic Abuse

M ay

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

M ar

Taking all months into consideration, at the end of the first half of 2012-13 the total of 2548 incidents was 12% higher than the 2276 incidents reported at the end of September last year.

Tayside Police respond to many instances of a domestic nature throughout the course of a year. All domestic abuse incidents are recorded to ensure an appropriate response is initiated.

Of the 2548 incidents reported this year, 1148 involved one or more substantiated crime and the remaining 1400 were the subject of a Domestic Concern Report.

By recording all incidents of domestic abuse, Tayside Police can, in the first instance, assess risk to those who are subjected to the abuse and the impact on any children involved. Secondly, they can put protective measures in place, and lastly, target repeat offenders.

Looking at the incidents which resulted in one or more substantiated crime, 429 (37%) involved a “repeat” victim. Last year at the end of September this figure was 36%.

Domestic abuse is not a crime in itself and can be either one form of, or a combination of, non-criminal behaviour or criminal behaviour. Examples of noncriminal behaviour would be isolation, withholding money and psychological abuse etc which can have a substantial impact on a person’s health and wellbeing and that of their children. Examples of criminal behaviour would be assaults, vandalism, threatening or abusive behaviour, fire-raising etc.

Where a crime was recorded, 713 perpetrators of domestic abuse were reported to the Procurator Fiscal (62%). This was an improvement on the 56% of perpetrators reported to the Procurator Fiscal at the same time last year. In 30% of all incidents (those involving one or more substantive crime and those warranting a domestic concern report) alcohol was a contributory factor. Last year this figure was lower at 22%.

When domestic abuse is reported to the police we will work in partnership with specialist agencies including Barnardos, Women’s Aid and the Violence against Women partnerships to ensure that those at risk from abuse, and their families, are given appropriate support and advice which will enable them to make an informed decision about their future.

The following chart illustrates the comparisons month by month and shows that in the second half of 201112 the prevalence of alcohol was much greater than in the earlier part of the year.

PUBLIC PROTECTION Tayside ~ Dom estic Abuse Incidents involving alcohol 2011-12

Child Concern Reports

2012-13

Throughout Tayside, between April and the end of September 2011 there were 4587 child concern reports recorded. This equated to 114 per 1,000 children under 16 population. The commensurate figure this year was 4396 (109 per 10,000 population), 4% fewer.

160 140 120 100 80 60 40 20 0 Apr May Jun

The following table shows the divisional distribution in 2012 with 2172 recorded in Dundee, 1079 in Angus and 1145 in Perth & Kinross. The highest number recorded per 1,000 population of children was in Dundee at 151.

Jul Aug Sep Oct Nov Dec Jan Feb Mar

Adult Concern Reports Throughout Tayside, between April and the end of September 2012 there were 1529 adult concern reports recorded. This equated to 38 per 10,000 population. This figure was a 19% increase on the 1282 reports recorded at the same time last year (32 per 10,000 pop.).

Tayside Child Concern Reports 2012 per 10,000 pop

Dundee Angus P&K

30 25 20 15

Increases occurred in all three Local Policing Areas. In Dundee there was a 25% increase, in Angus a 9% increase and in Perth & Kinross a 36% increase.

10 5 0

The following chart shows the distribution throughout the Tayside region for the first half of 2012-13 in terms of numbers of reports per 10,000 population and illustrates that Angus recorded more reports per head of population, followed by Perth & Kinross and the lowest number recorded was in Dundee.

Apr

Jun

Jul

Aug

Sep

Crimes of Indecency This crime group (referred to as Group 2) involves sexual offences. Some of these crimes have been committed prior to the current reporting period although all offences are recorded at the time they are reported. This can mean that some of the data reported each month could contain historical crimes. In addition, as evidence is discovered during investigations multiple crimes can be detected. As such, the level of crime recorded each month is variable.

Dundee

Tayside Adult Concern Reports 2012 per 10,000 pop

May

Angus P&K 12 10 8 6 4

Between April and the end of September 2012 in Dundee, 98 crimes were recorded and a detection rate of 77.6% was achieved. In Angus 41 crimes were recorded together with a detection rate of 102.5% and 63 crimes were recorded in Perth and Kinross where the detection rate was 76.8%. The figures for the whole of Tayside were 220 crimes recorded and 81.8% detected.

2 0 Apr

May

Jun

Jul

Aug

Sep

In general terms, this was the same pattern as the previous year.

Source of information: Tayside Police Crime Recording System

PUBLIC PROTECTION change of address and holiday arrangements, if these involve leaving the United Kingdom. Failure to do so results in the person being changed with the offence of â&#x20AC;&#x2122;Failure to notify the police or provide false informationâ&#x20AC;&#x2122;.

Registered Sex Offenders The list of Registered Sex Offenders is broken down into the number of those in the community and the number of those in custody. Registered Sex Offenders in the community are those who have either completed their prison sentence and have been released into the community or are serving their sentence within the community. These people required to be monitored as registered sex offenders.

Between April and September 2012, 3 people were charged with this offence, exactly the same number as last year.

Drugs Supply of Class A Drugs

Registered Sex Offenders in custody are those who are currently serving their sentence. The length of time people spend on the sex offenders register will depend on the sentence they received. The number of sex offenders at risk of doing serious harm to another individual (should they commit another crime) is also broken down into those at very high risk, high risk, medium risk, low risk or not assessed.

The chart below shows the number of crimes involved in the supplying of Class A drugs. This can be actual supply of drugs, possession with intent to supply drugs, importing or manufacturing of drugs, but does not include the charge of possession (for personal use) of drugs. Tayside

2011-12

Class A Drugs Recorded 30

The chart below shows that there were 418 registered Sex Offenders in Tayside as at the end of September 2012. Of these, 330 were living in the community and were mainly assessed as medium (129) or low risk (171) of causing serious harm to another individual. There were however 22 people who were considered a high risk, should they reoffend and a further 3 who were assessed as a very high risk. There were 12 very high risk offenders in custody and, in addition, there were 16 high risk offenders, 17 medium risk and 12 low risk offenders also in custody. Tayside Registered Sex Offenders

V. High Risk

High risk

Low Risk

Not Assessed

25 20 15 10 5 0 Apr

300

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

171

This is a volatile area on which to report. In some months there may appear to be very little activity and then there may be a large number of crimes reported at the one time. The nature of this area of business often involves many months of preparation, surveillance and co-operation with other forces, perhaps leading to a successful operation where several perpetrators are charged with numerous offences.

200

150

129

22 3

14 12 17 16 12

RSOs in the Community

RSOs in Custody

Jun

There were 56 crimes recorded to date throughout Tayside, 32% fewer than at the same time last year (82). This year, Class A drugs accounted for 37.1% of crimes relating to the supply etc of all types of drugs compared to 44.5% at the same time last year.

100

May

Medium Risk

350

250

Class A 2012-13

3 Year Average

Drugs Deaths

Failure to notify police/provide false information

There were 29 drug related deaths in Tayside from April to September 2012, an increase of 52% when compared to the 19 recorded at the same time last year.

It is a requirement of the Sexual Offences Act 2003 that a Sex Offender must provide to the police, and keep updated, various personal details including 38

PUBLIC PROTECTION Alcohol Related Violent Crime

Racist and Other Hate Crime

Violent Crime includes crimes of Murder, Attempted Murder, Serious Assault, Robbery, Child Cruelty, Threats, Abduction etc. These crimes are all ‘Victim Based’ which means a crime is recorded for each victim of violent crime even if there are multiple victims involved in the same incident.

‘Racist Crime’ includes: racist element

‘Hate Crime’ includes: any crime which has occurred due to the victim being targeted because of their disability, or through a transphobic/transgender or a sectarian/religious nature.

The following graph illustrates the number of crimes where either the offender and/or the victim were under the influence of alcohol per month as part of the total number of violent crimes between April and September this year.

Tayside

All Violent Crime

Between April and September 2012 there were 149 racist crimes recorded 7% fewer than the 161 recorded last year. There was a slight increase in the number of hate crimes recorded this year (49), which was up by 9% on the 45 recorded during 2010/11.

Alcohol Related Violent Crime

The graph below shows the level of Racist and Other Hate Crime for the year of 2011-12 and April to September this year.

70 60 18 50

any crime which has a

40 14

Tayside Racist & Other Hate Crimes 40

30 20

Racist Crime 2012/13

Other Hate Crime 2012/13

Racist Crime 2011/12

Other Hate Crime 2011/12

0 Apr

May

Jun

Jul

Aug

Sep

25 20 15

Cumulatively, to the end of September 228 violent crimes had been recorded, a 21% decrease on the 287 recorded at the same time last year. Of the 228 crimes recorded this year, 44% were alcohol related. The commensurate figure last year was 47%.

10 5 0 Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

The total of alcohol related minor assaults recorded between April and September 2012 was 969, 11% more than the 874 recorded at the same time last year. At the end of September 2011 the number of alcohol related minor assaults accounted for 42% of all minor assaults. During the same period this year the commensurate figure was 44%.

Source of Information: Tayside Police Crime Recording System

PUBLIC PROTECTION COUNTER TERRORISM UK Threat Levels The Home Office is responsible for announcing the UK threat level at any time and in advising the public when that level changes. There are five levels of threat: ♦

Critical ~ an attack is expected imminently

♦

Severe ~ an attack is likely

♦

Substantial ~ an attack is a strong possibility

♦

Moderate ~ an attack is possible but not likely

♦

Low ~ an attack is unlikely

On 11 July 2011 the Home Secretary announced that the Joint Terrorism Analysis Centre had changed the threat level from international terrorism from severe to substantial. That means there is a strong possibility of a terrorist attack. The current level remains at SUBSTANTIAL. The Home Office PREVENT Strategy was refocussed in 2011 and now contains three objectives: to respond to the ideological challenge of terrorism and the threat from those who promote it; to prevent people from being drawn into terrorism and ensure that they are given appropriate advice and support; and to work with sectors and institutions where there are risks of radicalisation that we need to address.

Tayside In Tayside Police, Special Branch constantly review threat assessments. In addition, Counter Terrorist Security Advisors continue to raise the level of awareness about terrorist related matters within the Force and partner agencies. Between April and September 2012 , 66 Counter Terrorism briefings were delivered across Tayside and a total of 516 non-police personnel were in attendance.

RESOURCES AND ASSETS

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public. The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within available resources .

At the same time, the Scottish Government has set stretching environmental and energy reduction targets for Scotland. As a major employer in Tayside, Tayside Police is committed to demonstrating its contribution to this aim.

RESOURCES and ASSETS HEALTH & SAFETY Violence to Police Officers and Staff down 10%! 55% fewer days lost through accidents and violence! Accidents and Violent Incidents

2012/13 2011/12 Change

Accidents to Police Officers and Staff

61%

177

197

-10%

238

235

Violent incidents to Police Officers resulting in lost time

-75%

Total number of incidents resulting in lost time

20%

184

409

-55%

-33%

Violence to Police Officers and Staff Total

Total number of days lost Incidents reported to the Health & Safety Executive

Road Traffic collisions

% of Total 2%

Manual handling

Slips, trips and falls Training - in house and at the Scottish Police College

Causation factors

2012/13

2011/12 % of Total

percentage pt diff

108

45%

114

49%

-3

Assaults

15%

18%

-3

Injuries caused by sharp objects

Injuries during arrests

14%

17%

-3

Others

11%

Exposure to violence

Total

235

238

RANDOM DRUG TESTING A programme of testing of both police officers and police staff is carried out. This supports the prevention and management of substance misuse within Tayside Police in order to create and maintain healthy staff and enhance public trust in services delivered by the Force. This programme does not prevent staff reporting concerns about suspected illegal activity by colleagues, which is acted upon.

Apr May Jun Jul Aug Sep

Police Officers

Probationers

Police Staff

Special Constables

Monthly Total

Cumulative Total

Positive Results

8 0 8 0 4 9

4 0 4 0 10 3

1 0 1 0 0 1

0 0 0 0 0 0

13 0 13 0 14 13

13 13 26 26 40 53

0 0 0 0 0 0

RESOURCES and ASSETS SICKNESS ABSENCE Absence Rate POLICE OFFICERS

Community Policing Div 2012 - 13 2001 - 12

Dundee LPA 2012 - 13 2001 - 12

Angus LPA 2012 - 13 2001 - 12

Perth & Kinross LPA 2012 - 13 2011 - 12

Colour Key

Target 4%

Absence Rate POLICE STAFF

On target

Below target

Aug 3.3% 3.8%

Sep 3.4% 3.9%

Jul 3.9% 2.9%

Aug 4.0% 2.9%

Sep 4.0% 3.1%

Dundee LPA

Jul 3.6% 5.5%

Aug 3.8% 5.5%

Sep 3.9% 5.9%

Angus LPA

Jul 2.7% 5.0%

Aug 2.8% 4.7%

Sep 2.9% 4.6%

Perth & Kinross LPA

Last 3 months Jul 3.2% 3.8%

Community Policing Div 2012 - 13 2001 - 12

2012 - 13 2001 - 12

Apr to Sep

Short Medium

Ave. per person

Days lost

Community Policing Div

1449

Short

778

Long Term

2152

All Days Lost 2012-13

4379

All Days Lost 2011-12

5050

Percentage difference

-13%

Dundee LPA

On target

Below target

Aug 5.0% 3.5%

Sep 4.9% 3.5%

Aug 3.3% 4.1%

Aug 3.6% 3.7%

Sep 3.7% 3.5%

Aug 5.3% 5.0%

Aug 4.6% 4.6%

Sep 4.5% 4.9%

Aug 3.9% 3.2%

Aug 4.0% 2.6%

Sep 4.7% 2.4%

Apr to Sep

Average per person

Last 3 months Jul 4.8% 3.4%

Working Days Lost

Community Policing Div

Colour Key

Target 4%

Medium

Days lost 648 463

Long Term

1704

3.5

All Days Lost 2012-13

2815

5.4

4.1

All Days Lost 2011-12

2128

3.8

Percentage difference

32%

Days lost

Dundee LPA

Days lost

Short

544

Short

Medium

346

Medium

Long Term

938

Long Term

158

All Days Lost 2012-13

1828

4.1

All Days Lost 2012-13

246

4.1

All Days Lost 2011-12

1458

3.2

All Days Lost 2011-12

318

3.8

Percentage difference

25%

Percentage difference

-23%

Angus LPA

Days lost

Angus LPA

Days lost

Short

319

Short

Medium

163

Medium

Long Term

586

Long Term

170

All Days Lost 2012-13

1068

4.0

All Days Lost 2012-13

257

5.1

All Days Lost 2011-12

1622

6.0

All Days Lost 2011-12

298

5.4

Percentage difference

-34%

Percentage difference

-14%

Perth & Kinross LPA

Days lost

Perth & Kinross LPA

Days lost

Short

368

Short

Medium

141

Medium

Long Term

451

Long Term

207

All Days Lost 2012-13

960

3.0

All Days Lost 2012-13

270

5.1

All Days Lost 2011-12

1519

4.8

All Days Lost 2011-12

169

2.6

Percentage difference

-37%

Percentage difference

60%

RESOURCES and ASSETS TOIL AND MODIFIED DUTIES Time off in Lieu (TOIL) In line with Police Regulations, officers are compensated in respect of time spent on duty after normal tour ends or where they have been recalled to duty etc. These additional hours can be taken as payment or accrued as time off in lieu of payment. A record is kept of the number of TOIL hours accrued by officers. The tables below relate to the number of hours accrued throughout Tayside as at 30th September 2012

30th September 2012 POLICE OFFICERS Time off in Lieu (TOIL)

No of Hours

No of Officers

Average per Officer

Dundee

13252

455

Angus

9518

268

Perth & Kinross

12330

319

Others

7862

221

42,962

1,237

Total

Modified Duties Modified duties are defined as temporary, short term rehabilitation duties or working conditions approved to assist an individualâ&#x20AC;&#x2122;s return to the full extent of their duties following illness or injury by permitting return to work of a less demanding capacity. Modified (Protected) duties are generally those which are pregnancy related. There were 57 officers on modified duties as at 30th September 2012. This accounted for 4.6% of overall police strength. The tables below relate to the number of officers throughout Tayside.

30th September 2012 POLICE OFFICERS Modified (Light) Duties

Modified (Protected)

No of Officers

Dundee

Angus

Perth & Kinross

Others

Total

RESOURCES and ASSETS STAFF TRAINING and DEVELOPMENT

COURSES

Last three months 2012/13

Cumulative

Jul

Aug

Sep

Apr to Sep

Number of courses held

152

602

Maximum student places available

397

842

1032

4559

Total number of students attending

390

818

995

4361

Percentage of uptake

98%

97%

96%

Total number of training days delivered

423

575

1031

4786

SATISFACTION To what extent do you agree with each of the following statements

April -Sep 2012

The pre-course information was … received in sufficient time

95.5%

appropriate and with necessary detail clear and easily understood

95.3% 97.0%

well structured

98.9%

easy to follow delivered effectively

99.4% 99.8%

The content of the course was …

The course itself was … well organised

98.4%

the correct length

91.8%

sufficient for my objectives relevant to my objectives

97.6% 97.8%

Taking everything into consideration, the course met my expectations 651 responses

98.8%

RESOURCES and ASSETS FORCE CONTACT CENTRE

SEPTEMBER 2012

TARGET

PUBLIC FEEDBACK ON CUSTOMER SERVICE: FIRST CONTACT

TAYSIDE CALLERS

2012/13

2011/12 Change (pp)

Overall satisfaction rating for time taken to answer the phone - emergency call

95.2%

97.0%

-1.8

Overall satisfaction rating for time taken to answer the phone - non-emergency call

91.8%

91.5%

0.3

83.0%

84.8%

-1.8

% of respondents who were satisfied that the person dealing with their enquiry was courteous and attentive

98.7%

98.5%

0.2

% of respondents who were satisfied that the person dealing with their enquiry was knowledgeable

96.3%

95.9%

0.4

% of respondents who were satisfied that the person dealing with their enquiry was able to explain what would happen next

92.2%

93.2%

-1

95.0%

93.3%

1.7

% of respondents provided with the name of the person dealing with their enquiry

Customer Experience Overall satisfaction rating for service provided at first contact

85.0%

94.0%

FORCE COMMUNICATIONS CENTRE - CALL MANAGEMENT:

April to September

EMERGENCY

Sep

2012/13

2011/12

Change

24276

26665

-9.0%

4120

89.4%

85.8%

3.6

87.2%

Average call duration (seconds)

n/a

174

Average number of contacts handled per hour (demand)

n/a

124795

129537

-3.7%

20874

63.1%

82.6%

-19.5

56.9%

Average call duration (mins)

n/a

Average number of contacts handled per hour (demand)

n/a

Abandoned call rate (%)

8.5%

5.1%

3.4

15.1%

Number of emergency calls Average speed of answer - emergency calls (%)

<10 secs

(Target 90%)

NON-EMERGENCY Number of non-emergency calls <40 secs

Average speed of answer - non-emergency calls (%)

Force Contact Centre This year, the Force Contact Centre (FCC) has experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resilience, a ‘Call Handling to Dispatch’ training migration plan has been implemented.

RESOURCES and ASSETS FLEET ~ SEPTEMBER 2012 2012/13

2011/12

Percentage Point Change

47.0%

46.4%

0.6

Accidental

102

-16.7%

Body Fluid

-18.2%

Mis-fuel

Unreported

-3.6%

Vandalism

0.0%

127

147

-13.6%

Dundee

0.0%

Angus

-32.0%

Perth & Kinross

-8.1%

Headquarters Division

-3.3%

127

147

-13.6%

Dundee

524,588.00

522,969.00

0.3%

Angus

566,330.00

540,120.00

4.9%

Perth & Kinross

810,422.00

664,747.00

21.9%

Headquarters Division

441,037.00

473,360.00

-6.8%

2,342,377

2,201,196

6.4%

Dundee

31.6

31.2

0.4

Angus

31.8

31.3

0.5

Perth & Kinross

31.4

30.1

1.3

Headquarters Division

32.1

31.4

0.7

31.7

31.0

0.7

Budget Position @ (month in arrears) Percentage of total spend

Vehicle Accident Reports

Total

Accidents per Local Policing Area

Total

Fleet Mileage per Local Policing Area

Total

Average Fuel Consumption (mpg) per LPA

Average

RESOURCES and ASSETS FINANCE - PROCESSING April to September

2012/13

2011/12

Change (p.p/%)

Invoices processed within 15 days

50%

45%

Invoices processed within 30 days

96%

93%

Proportion of all payments made by electronic means

92%

91%

Invoices issued within 5 working days of receipt of request

99%

98%

13%

Percentage of Payroll errors - related to Pay Section

84%

66%

Percentage of Payroll errors - related to provision of information

11%

17%

-6

Percentage of Payroll unavoidable errors - related to advance payment

17%

-12

Working days between period close and distribution of management reports

CARBON FOOTPRINT Carbon Management Plan (CMP)

Our plan to reduce from 6,000 tonnes CO2 (Fiscal Year 08/09 output) to 4,500 tonnes by the end of 2015 is slightly ahead of target at 5,188tonnes (end of FY11 target is 5,354 tonnes).

Total CO2 emissions from buildings, waste and transport 7,000 6,057 5,813

6,000

5,579 5,354

5,139

4,932

Emission (tonnes)

5,000

4,733

4,543

4,000

3,000

2,000

1,000

2008

2009

2010

2011

2012 Year

Emissions from building and street lights (tonnes) Emissions from waste (tonnes) Target CO2 Emission (tonnes) Reduction

2013

2014

2015

Emissions from transport (tonnes) Emissions from water (tonnes)

2016

2017

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WHO TO CONTACT

Performance and Planning Unit 0300 111 2222 Email: performanceandplanning@tayside.pnn.police.uk