January 2013 - Performance Report by Tayside Police

2013

TAY S I D E P O L I C E

Introduction

Background

Guidance

Summary of Results

Policing Tayside

Policing Dundee

Policing Angus

Policing Perth & Kinross

Resources & Assets

JANUARY

Contents

Welcome This report covers a range of force performance and is available on Tayside Police web site every month.

COMMUNITY PRIORITIES

It provides an overview of local performance results and public feedback. Areas covered are: - Dundee Local Policing Area - Angus Local Policing Area - Perth & Kinross Local Policing Area

VISION AND VALUES

STANDARDS

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

OF SERVICE

REVIEW

MANAGE

ENGAGE

RESULTS

RESOURCES

AND LISTEN

Introduction DELIVERING LOCAL POLICING

uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effective delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to issues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of service and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback.

The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators 1.

Standards of Service •

First Contact : overall satisfaction rating

•

First Contact: caller provided with the name of the call handler

•

Proportion of people who received an update on the progress of their enquiry

•

Overall customer experience of the service provided by the police

Crime and Detection Rates •

Violent Crime

•

Robbery

•

Vandalism

•

Domestic Housebreaking

Road Casualties

Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Background

erformance Indicators are derived from detailed policing plans and business plans outlining what Local Policing Areas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 20112014. These form the basis for this performance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan . Analysis of data and context1 with respect to performance indicators, combined with the outputs from public consultation, provide an indication of the extent to which the force is succeeding in contributing to improved community outcomes.

What this will tell us about performance Tayside Police Key Performance Indicators help the force define and measure progress toward the achievement of standards of service and force objectives. Monitoring results over the longer term allows the force to see where sustained improvement occurs, or identifies challenges which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance management and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff.

FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background information in relation to the demands placed upon the force and the environment in which it operates.

Guidance INTERPRETATION OF RESULTS

performance, lying outwith the upper or lower control limits, is commented upon in the summary.

aselines for improvement adopt the methodology used in previous years, incorporating the most recent three years average performance as a starting point for improvement.

In addition, areas of police business not contained within the key performance indicators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a balanced view of organisational activity. This promotes the diverse range of services that support operational policing.

For some KPIs a slight adjustment is applied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down accordingly to ensure that it is both challenging and realistic in terms of achievement .

ublication of Performance Results. This document is published monthly on the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous improvement.

Improvement Targets are agreed annually through a process of consultation with territorial commanders and heads of departments. These are ratified by the Force executive and Tayside Joint Police Board.

esults are colour-coded against the following criteria: On or above target Below target

Results are presented as a ‘Dashboard’ for ease of viewing. Further context is provided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

erformance reporting. Where performance is adhering to the ‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

Summary of results: April 2012 - January 2013 1.

Groups 1 to 4 collectively evidenced a 2.1% decrease in crime which was representative of 257 fewer crimes.

STANDARDS OF SERVICE

Two out of four customer satisfaction targets were achieved for the period April 2012 to January 2013, with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 2.4 percentage points finalising at 67.4%.

The force achieved 6 out of 9 crime related targets for recorded violent crime, robbery and vandalism and detection rates for violent crime, robbery and housebreaking.

Overall satisfaction at first contact evidenced a 0.2 percentage point improvement compared to the same period the previous year rising from 94.1% to 94.3% and exceeded the force target set at 94.0% by 0.3 percentage points.

The detection rate of 43.8% for groups 1 to 4 crimes was 2.7 percentage points below the target of 46.5% and a further 329 detections would have been required at the end of January in order to achieve target. Although this detection rate has rallied in recent months it is unlikely target will be achieved at the end of March.

The proportion of respondents who were provided with the name of the person dealing with their enquiry fell marginally from 84.7% in 2011/12 to 83.3% in 2012/13, and failed to achieve the target set at 85.0%.

The vandalism detection rate has not achieved a target position since July but has improved during the last 3 months. At the end of January the 30.2% achieved was just 0.8 of a percentage point below target and a further 26 detections would have produced an on-target detection rate. It is, therefore, possible that target may be achieved at the end of the year.

Significant improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing a statistically significant 6.0 percentage points to 67.4% compared to 61.4% in 2011/12. As previously stated, this result exceeded the target set for 2012/13 of 65.0%. In addition, further analysis undertaken on this indicator highlighted that 81.4% of customers who had reported a crime were updated on progress with their enquiry with a lesser proportion, 44.4%, who had made contact for other reasons, confirming that they had received an update.

623 domestic housebreakings were recorded to the end of January against an end of year target of 700. This leaves a margin of 77 crimes before target is breached. With a monthly average this year of 63 crimes it is unlikely target will be achieved at the end of March.

Satisfaction with the overall service provided by Tayside Police returned an improvement of 1.0 percentage point compared to the commensurate figure last year, rising from 83.1% to 84.1%, just below the target of 85.0%.

COMMUNITY POLICING

The community policing questions are replicated in both the Service Satisfaction and Public Perception surveys in order to compare perceptions of community policing from a service user perspective (those who have had direct contact with the police – Service Satisfaction survey) and as a member of the general public, who may not have had contact with the police (Public Perception survey).

CRIME

Performance in relation to overall crime groups : • Violent crime (Group 1) - a decrease of 22.6%

(101 crimes)

For the purpose of this report, results quoted below represent the views of the general public (Public Perception). It should be noted that these results are based upon a sample size of 799 of 3000, a response rate of 26.6%.

• Crimes of indecency (Group 2) - a decrease of

4.3% (17 crimes) • Crimes of dishonesty (Group 3) - an increase

of 2.5% (197 crimes) • Malicious mischief, vandalism etc (Group 4) a decrease of 8.9% (336 crimes)

•

(Data was sourced directly from the crime reporting system on 1 February and may differ slightly to other published results due to some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

• 6

51.0% of residents thought that the current level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 48.7% felt it was ‘too little’ and a minimal 0.3% believed that there was ‘too much’ patrolling. The majority of respondents, 75.1%, felt reas-

Summary of results: April 2012– January 2013

•

same time last year. At the end of January 2013 the average number of days lost per officer was 6.8 compared to 6.7 at the end of January last year.

sured when they witnessed an officer on patrol in their neighbourhood whilst 7.1% stated that it caused them concern. One in five respondents had no opinion either way. 12.6% of respondents confirmed that they were able to recognise their community officer either by name, sight or both. A further 15.0%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 47.9% of residents stated that they would like to know the identify of the community officers who looked after their neighbourhood whilst, interestingly, a quarter (24.5%), did not feel there was a need for them to know their community officers. ‘Local newspapers’ were the preferred medium for respondents to be kept informed about actions being taken by officers in their communities. 56.1% of residents agreed that officers understood the issues that mattered in their neighbourhoods and 48.3% felt that officers were dealing with such matters. Overall, 61.1% of respondents had confidence in the police in their neighbourhood. Taking everything into account, 63.7% of the general public thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

In total, 8487 days were lost through sickness absence, 34% were attributable to absences of 7 days or less, 17% through absences of between 8 and 28 days and the remaining 49% through absences of 29 days or more. The January police staff result of 5.4% was a deterioration on the 4.1% recorded at the same time last year and failed to meet the target of 4.0%. In terms of average number of days lost per member of staff, this rose from 7.4 at the end of January last year to 9.8 this year. In total, 5071 days were lost through sickness absence, 25% were attributable to absences of 7 days or less, 18% through absences of between 8 and 28 days and the remaining 57% through absences of 29 days or more.

ROAD CASUALTIES

Between April 2012 and the end of January 2013, 18 adult fatalities were recorded, one more than at the same time last year. A further 140 people were seriously injured, 19.5% fewer than the 174 people seriously injured at the same time last year. Included in these figures were children ~ 21 had been seriously injured during the first ten months of last year compared to 13 this year, a reduction of 38%. No children were killed between April 2012 and January 2013 , compared to 1 child fatality during the same period last year.

TELEPHONE RESPONSE

Between April 2012 and the end of January 2013, 39,654 emergency calls were received and 88.1% of these were answered within 10 seconds. Performance to date this year is still producing a downward trend line but is far less acute that in October. The measures put into place in the Force Contact Centre have had a very positive impact with ever improving results recorded in recent months.

The total number of people killed or seriously injured (158) was 33 fewer than last year—a reduction of 17%. From April 2011, the force adopted the government’s Road Safety Framework Targets to the year 2020.

202,935 non-emergency calls were received and 64.6% were answered within 40 seconds. Again, whilst the downward trend has not quite been reversed, results from August have improved monthon-month.

PUBLIC PERCEPTION OF CRIME

Nine out of ten respondents in Tayside, 90.5%, perceived their neighbourhood to be a safe place to live. This was a reduction of 0.3 percentage points compared to the same period the previous year when 90.8% of respondents were of the same opinion.

5. SICKNESS ABSENCE The absence rate for police officers was 3.9% at the end of January and met the target of 4.0%. This was a slight deterioration on the 3.8% recorded at the

Whilst opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt that crime levels had remained the same during the 7

Summary of results: April 2012 - January 2013 period – six out of ten respondents - a 2.1 percentage point improvement was recorded for those who felt that crime had decreased rising from 13.2% to 15.3% and similarly, a minimal 5.1 percentage point reduction in those who felt that crime had increased, falling from 27.8% to 22.7%.

which returned a statistically significant improvement of 7.7 percentage points, rising from 44.0% in 2011/12 to 51.7% in 2012/13. In addition, ‘dealing with antisocial behaviour’ also returned a statistically significant improvement in performance increasing 5.5 percentage points to 72.8% compared to 67.3% the previous year.

The main issues of concern to residents when asked unprompted were ‘drug dealing/drug abuse’, 18.0% (13.0%), followed by ‘speeding’, 15.3% (16.2%) and ‘housebreaking’, 12.2% (9.9%). This provides a similar representation of concerns as in the previous year with ‘drug dealing/drug abuse’ and ‘speeding’ changing position and ‘housebreaking’ replacing ‘antisocial behaviour’. In terms of prevalence of crime in local neighbourhoods, four in ten respondents, 39.4% (44.7%) cited ‘antisocial behaviour’ as a common problem in their local area, followed by dangerous/careless driving’, 34.0% (33.5%) and ‘vandalism/graffiti’, 29.9% (36.4%). This result indicates that opinions mirrored those of the previous year where ‘antisocial behaviour’ was deemed the most common issue blighting local communities. 33.9% (37.9%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the issues which caused them concern, ‘housebreaking’, 47.5% (49.8%), followed by ‘antisocial behaviour’, 37.7% (44.5%) and ‘robbery’, 25.1% (22.8%), were the major issues of concern. Feelings of safety walking alone in local neighbourhoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 93.9% (95.1%) of the public felt safe during the day and 59.5% (62.6%) felt safe after dark. A minority 2.3% of residents stated that a fear of crime prevented them from taking part in their everyday activities. This represented a reduction of 2.6 percentage points compared to the 4.9% who provided the same response in 2011/12. Service Delivery When asked to provide views on the force’s service delivery, first in terms of the importance of certain activities and then how well those activities were executed, every aspect of service delivery evidenced an improvement in performance compared to the same period the previous year. This was particularly apparent for ‘providing a visible presence’

POLICING TAYSIDE KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1245 Police Staff: 511 Special Constables: 130 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 3O September 2012 and is based upon headcount - which includes full and part-time working.

Angus Local Policing Area Perth & Kinross Local Policing Area

Population 110,630 Land area 2,182 sq km

Population 149,520 Land area 5,286 sq km

Dundee Local Policing Area Population 145,570 Land area 60 sq km

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - JANUARY 2013 POLICING TAYSIDE

KEY On or above 3 year average

POLICING ANGUS

POLICING PERTH & KINROSS

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

94.0%

94.3%

94.1%

0.2

94.0%

93.4%

92.0%

1.4

94.0%

95.3%

92.4%

2.9

94.0%

94.2%

97.0%

-2.8*

85.0%

83.3%

84.7%

-1.4

85.0%

80.5%

80.6%

-0.1

85.0%

82.3%

84.4%

-2.1

85.0%

85.9%

88.2%

-2.3

65.0%

67.4%

61.4%

6.0*

65.0%

68.6%

57.7%

10.9*

65.0%

68.3%

61.2%

7.1

65.0%

65.8%

64.6%

1.2

% customers who received an update following their contact to report a crime

81.4%

74.1%

7.3

78.0%

72.7%

5.3

84.2%

75.2%

9.0

82.0%

74.5%

7.5

% customers who received an update following their contact for reasons other than to report a crime

44.4%

46.1%

-1.7

52.1%

41.2%

10.9

44.3%

45.8%

-1.5

39.1%

50.7%

-11.6

85.0%

84.1%

83.1%

1.0

85.0%

83.3%

80.0%

3.3

85.0%

88.3%

83.6%

4.7

85.0%

81.8%

85.2%

-3.4

CUSTOMER SATISFACTION: (*denotes a statistically significant change in results)

First Contact: Overall satisfaction rating for service provided at first contact First Contact:% of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

(Response Rate)

CRIME

1047/3000 (34.9%)

319/1080 (29.5%)

295/840 (35.1%)

433/1080 (40.0%)

Groups 1-4 crime includes: Group 1- Violent Crime; Group 2 - Sexual Offences; Group 3 - Dishonesty and group 4 - Fire-raising, Malicious Mischief etc.

Groups 1-4 recorded

No target

12120

12377

-2.1%

No target

6105

6429

-5.0%

No target

2694

2630

2.4%

No target

3321

3318

0.1%

- Detection rate

46.5%

43.8%

47.0%

-3.2

45.5%

44.1%

46.2%

-2.1

47.5%

42.9%

44.8%

-1.8

48.0%

44.0%

50.4%

-6.4

520

345

446

-22.6%

273

152

240

-36.7%

104

-12.0%

143

120

123

-2.4%

85.0%

86.7%

83.4%

3.3

80.0%

80.9%

77.9%

3.0

91.0%

91.8%

85.5%

6.2

93.0%

90.8%

92.7%

-1.8

133

101

2.0%

-10.2%

10.0%

23.3%

- Detection rate

70.0%

79.2%

66.7%

12.5

62.0%

73.6%

55.9%

17.7

85.0%

81.8%

80.0%

1.8

80.0%

86.5%

83.3%

3.2

Vandalism recorded

4650

3160

3502

-9.8%

2300

1422

1742

-18.4%

1250

952

964

-1.2%

1100

786

796

-1.3%

- Detection rate

31.0%

30.2%

30.6%

-0.4

28.0%

29.0%

28.5%

0.4

32.0%

29.6%

30.8%

-1.2

34.0%

33.1%

34.7%

-1.6

700

623

541

15.2%

445

414

326

27.0%

-2.5%

160

132

136

-2.9%

31.0%

32.7%

34.8%

-2.0

28.0%

34.0%

-6.0

33.0%

39.0%

36.7%

2.3

33.0%

43.9%

35.3%

8.6

Violent Crime recorded - Detection rate Robbery recorded

Domestic Housebreaking recorded - Detection rate

POLICING TAYSIDE

2012-13 Target

Below 3 year average

POLICING DUNDEE

KEY PERFORMANCE RESULTS SCORECARD APR 2012 - JAN 2013 continued POLICING TAYSIDE

POLICING ANGUS

POLICING PERTH & KINROSS

20 12-13 R es u lt

20 11-12 R esu lt

% /pp C ha ng e

20 12-13 R es u lt

20 11-12 R esu lt

20 12-13 R es u lt

20 11-12 R esu lt

5.9%

N/A

***

N/A

50.0%

N/A

-23.1%

People seriously injured

222

140

174

-19.5%

N/A

-32.6%

N/A

-32.7%

N/A

-2.6%

Children killed

-100.0%

N/A

***

N/A

***

N/A

-100.0%

Children seriously injured

-38.1%

N/A

-58.3%

N/A

-50.0%

N/A

66.7%

Sickness Absence - police officers

4.0%

3.9%

3.8%

0.1

4.0%

4.3%

3.5%

0.8

4.0%

5.0%

5.3%

-0.2

4.0%

3.6%

4.3%

-0.7

Sickness Absence - police staff

4.0%

5.4%

4.1%

1.3

4.0%

5.0%

4.1%

0.9

4.0%

6.0%

5.7%

0.3

4.0%

5.4%

2.8%

2.5

ROAD CASUALTIES

RESOURCES

COMMUNITY PRIORITIES

VISION AND VALUES

STANDARDS OF SERVICE

REVIEW RESULTS

MANAGE RESOURCES

ENGAGE AND LISTEN

POLICING TAYSIDE

20 12-13 T a rg et

% /pp C ha ng e

% / p p C h an ge

20 12-13 T a rg et

20 11-12 R esu lt

% /pp C ha ng e

20 12-13 R es u lt

People killed

Below 3 year average

20 12-13 T a rg et

KEY On or above 3 year average

POLICING DUNDEE

TAYSIDE CRIME IN MORE DETAIL PERIOD APR to JAN CRIME CLASSIFICATION

2011/2012 Made known

January Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 ~ Crimes of Violence Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL

9 64 0 180 99 65 6 8 10 5

8 62 0 148 66 67 4 7 7 3

88.9% 96.9% 82.2% 66.7% 103.1% 66.7% 87.5% 70.0% 60.0%

7 31 0 129 101 49 0 14 12 2

7 31 0 111 80 47 0 14 7 2

100.0% 100.0% 86.0% 79.2% 95.9% 100.0% 58.3% 100.0%

-2 -33 0 -51 2 -16 -6 6 2 -3

-22.2% -51.6% -28.3% 2.0% -24.6% -100.0% 75.0% 20.0% -60.0%

0 2 0 13 8 14 0 2 3 1

0 2 0 15 7 13 0 2 0 0

100.0% 115.4% 87.5% 92.9% 100.0% 0.0% 0.0%

446

372

83.4%

345

299

86.7%

-101

-22.6%

90.7%

68 2 185 48 39 49

41 1 111 20 19 40

60.3% 50.0% 60.0% 41.7% 48.7% 81.6%

72 6 166 21 41 68

48 5 129 28 22 58

66.7% 83.3% 77.7% 133.3% 53.7% 85.3%

4 4 -19 -27 2 19

5.9% 200.0% -10.3% -56.3% 5.1% 38.8%

5 0 13 1 4 11

9 0 10 0 1 12

180.0% 76.9% 0.0% 25.0% 109.1%

391

232

59.3%

374

290

77.5%

-17

-4.3%

94.1%

541 225 294 147 340 247 14 185 5019 273 43 13 377 61

188 41 99 45 93 129 14 141 2861 93 42 19 243 14

34.8% 18.2% 33.7% 30.6% 27.4% 52.2% 100.0% 76.2% 57.0% 34.1% 97.7% 146.2% 64.5% 23.0%

623 267 280 201 413 224 18 150 4732 305 46 16 510 191

204 55 81 38 114 98 18 116 2456 50 47 6 259 87

32.7% 20.6% 28.9% 18.9% 27.6% 43.8% 100.0% 77.3% 51.9% 16.4% 102.2% 37.5% 50.8% 45.5%

82 42 -14 54 73 -23 4 -35 -287 32 3 3 133 130

15.2% 18.7% -4.8% 36.7% 21.5% -9.3% 28.6% -18.9% -5.7% 11.7% 7.0% 23.1% 35.3% 213.1%

57 42 28 12 31 32 4 15 460 34 4 5 58 26

16 15 7 2 11 14 4 12 282 16 5 0 27 16

28.1% 35.7% 25.0% 16.7% 35.5% 43.8% 100.0% 80.0% 61.3% 47.1% 125.0% 0.0% 46.6% 61.5%

7779

4022

51.7%

7976

3629

45.5%

197

2.5%

808

427

52.8%

136 3502 123

37 1070 85

27.2% 30.6% 69.1%

134 3160 131

55 954 80

41.0% 30.2% 61.1%

-2 -342 8

-1.5% -9.8% 6.5%

21 276 16

5 100 5

23.8% 36.2% 31.3%

3761

1192

31.7%

3425

1089

31.8%

-336

-8.9%

313

110

35.1%

12377

5818

47.0%

12120

5307

43.8%

-257

-2.1%

1198

608

50.8%

84 10 255 96 3 666 264 237 1842 56 96

84 10 257 94 3 657 254 234 1844 59 85

100.0% 100.0% 100.8% 97.9% 100.0% 98.6% 96.2% 98.7% 100.1% 105.4% 88.5%

57 16 216 66 4 561 207 188 1635 56 78

57 16 216 65 4 549 197 179 1631 53 71

100.0% 100.0% 100.0% 98.5% 100.0% 97.9% 95.2% 95.2% 99.8% 94.6% 91.0%

-27 6 -39 -30 1 -105 -57 -49 -207 0 -18

-32.1% 60.0% -15.3% -31.3% 33.3% -15.8% -21.6% -20.7% -11.2% 0.0% -18.8%

10 0 22 5 0 46 19 10 133 4 8

10 0 22 5 1 45 18 10 138 5 8

100.0% 100.0% 100.0% 97.8% 94.7% 100.0% 103.8% 125.0% 100.0%

3609

3581

99.2%

3084

3038

98.5%

-525

-14.5%

257

262 101.9%

15986

9399

58.8%

15204

8345

54.9%

-782

-4.9%

1455

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 3 ~ Crimes of Dishonesty Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

GROUP 5 ~ Other crimes Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

870

59.8%

Policing Dundee: Community Summaries ~ April ‘12 to January ‘13 only section above LPA target

SECTION 1: CITY CENTRE/MARYFIELD/EAST END

PUBLIC PERCEPTION Highlights • 83.4% of respondents rated their neighbourhood as a safe place to live— best result across LPA

Main areas of public concern: drug dealing/drug abuse, causing annoyance and housebreaking

CRIME Highlights • Reduction of 26.2% in violent crime (16 fewer victims). • Reduction in vandalism of 23.6% (78 crimes) Performance alert! • Housebreaking continued to rise. 112.8% increase in the number of crimes of domestic housebreaking recorded—from 39 to 83. (Differential at the end of December was 92%) 14 recorded in the month of January—highest monthly total to date this year.

SECTION 3: STRATHMARTINE/COLDSIDE Main areas of public concern: drug dealing/ abuse, housebreaking and vandalism/graffiti CRIME Highlights • Violent crime reduced by 43.5% (27 fewer victims) • Crimes of dishonesty—reduction of 8.3% (81 fewer victims) STANDARDS OF SERVICE Highlights • 86.8% of customers received an update following their contact with the police to report a crime—best result across LPA

DETECTION RATE Highlights • Detection rate for violent crime improved from 75.4% to 77.8% against a reduced number of crimes.

TARGETED COMMUNITY ACTIVITY

Performance alert! • Detection rate for crimes of dishonesty down from 63.6% to 52.5%

Inspector Douglas Winter said:

‘The recorded crime statistics relating to Section 3 continued to make encouraging reading with almost all types of crime down in comparison to the previous year. A very slight increase occurred with housebreakings to domestic property, which was a risk I previously highlighted. Some of the reductions were quite considerable, particularly in relation to violent crime, such as robbery. The challenge clearly is to try and maintain these low levels of crime, while ensuring that we take all opportunities to detect crimes reported to the police. Vandalism continues to be one of the crimes where detection can prove challenging and I would urge anyone witnessing damage being deliberately caused in the Strathmartine or Coldside areas to contact the police. Most detections follow a response from the public and the police being alerted to crime occurring or having just happened.

SECTION 2: LOCHEE/WEST END Main areas of public concern: drug dealing/drug abuse, vandalism/graffiti and housebreaking CRIME Highlights • Reduction of 27.1% in crimes of violence (16 fewer victims) DETECTION RATE Highlights • Improvement in detection rate for domestic housebreaking from 24.7% to 31.5%

The public satisfaction surveys again provided very positive results. This is an opportunity for local people to express their views on how our officers responded to and dealt with their enquiries. An improvement in every category of Customer Satisfaction compared to the previous year shows that offi-

STANDARDS OF SERVICE Highlights • 86.4% of customers expressed overall satisfaction with the service provided - the highest percentage across LPA and the

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April ’12 to January ’13 safe walking alone in their neighbourhood after dark—also the best result across LPA • 47.1% of respondents stated that they felt Tayside Police performed ‘very’ or ‘fairly’ well at providing a visible presence—best result across LPA..

cers are delivering a service, which is clearly being appreciated and acknowledged. While we all welcome the end of the winter, in Section 3 we do realise that annoyance calls are likely to increase with better weather. This will include motor cycles being used in an anti-social manner and being driven without all the legally required documents. I would urge anyone with information regarding individuals or motor cycles involved in this dangerous pursuit, to call us or speak to any officer. One call or a single piece of information can often make all the difference.’

TARGETED COMMUNITY ACTIVITY Inspector Kevin Williams said: ‘Our focus continued to be the reduction in overall crime and taking every opportunity in order to improve our detection rates. I was pleased to see that our determined approach and partnership working with other agencies continued to deliver improved results in many areas. In addition, we maintained our improvements in relation to standards of service and public perception. I recognise that it is not easy to maintain these improvements but all the officers and staff who deliver policing in this area will continue to work hard towards our goals.’

SECTION 4: NORTH EAST/BROUGHTY FERRY Main areas of public concern: housebreaking, drug dealing/drug abuse and speeding CRIME Highlights • Reduction in crimes of violence of 50.0% (29 fewer victims) - best reduction across LPA • A 34.5% decrease in vandalism (188 fewer crimes) - best decrease across LPA DETECTION RATE Highlights • Improvement of 8.6 percentage points in the detection rate for violent crime from 81.0% to 89.7% Performance alert! • 24.8 percentage point decrease in the detection rate for domestic housebreaking from 46.2% to 21.3% STANDARDS OF SERVICE Highlights • Significant increase of 22.0 percentage points from 52.1% to 74.1% for customers who received an update on the progress of their enquiry—best result across LPA PUBLIC PERCEPTION Highlights • 92.2% of residents who responded stated that they felt safe walking alone in their neighbourhood during the day—best result across LPA • 61.9% of respondents stated that they felt

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - JANUARY 2013 SECTION 1 City Centre, Maryfield & East End

POLICING DUNDEE

SECTION 2 Lochee & West End

SECTION 3 Strathmartine & Coldside

SECTION 4 North East & Broughty Ferry

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

Groups 1-4

6105

6429

-5.0%

1791

1773

1.0%

1605

1580

1.6%

1469

1611

-8.8%

1240

1465

-15.4%

- Detection rate

44.1%

46.2%

-2.1

52.1%

57.1%

-5.0

42.7%

43.9%

-1.2

38.9%

41.9%

-3.0

40.4%

40.3%

0.1

152

240

-36.7%

-26.2%

-27.1%

-43.5%

-50.0%

- Detection rate

80.9%

77.9%

3.0

77.8%

75.4%

2.4

74.4%

84.7%

-10.3

85.7%

71.0%

14.7

89.7%

81.0%

8.6

Indecency (G2)

166

196

-15.3%

-1.5%

-17.1%

-2.4%

-45.7%

- Detection rate

73.5%

54.1%

19.4

89.6%

67.6%

21.9

58.8%

53.7%

5.2

62.5%

53.7%

8.8

68.0%

34.8%

33.2

Dishonesty (G3)

4238

4114

3.0%

1412

1288

9.6%

1130

1058

6.8%

892

973

-8.3%

804

795

1.1%

- Detection rate

46.4%

51.6%

-5.2

52.5%

63.6%

-11.0

45.8%

48.4%

-2.6

40.7%

42.4%

-1.8

42.7%

47.4%

-4.8

Mal Mischief, vandalism (G4)

1549

1879

-17.6%

267

356

-25.0%

398

422

-5.7%

502

535

-6.2%

382

566

-32.5%

- Detection rate

31.1%

29.6%

1.5

36.0%

28.4%

7.6

29.1%

25.8%

3.3

30.7%

36.6%

-6.0

30.1%

26.5%

3.6

-10.2%

16.7%

-12.5%

-28.6%

-27.3%

- Detection rate

73.6%

55.9%

17.7

66.7%

44.4%

22.2

64.3%

62.5%

1.8

90.0%

64.3%

25.7

87.5%

54.5%

33.0

Vandalism

1422

1742

-18.4%

252

330

-23.6%

356

382

-6.8%

457

485

-5.8%

357

545

-34.5%

- Detection rate

29.0%

28.5%

0.4

34.1%

26.4%

7.8

25.6%

24.9%

0.7

28.7%

36.1%

-7.4

29.1%

25.7%

3.4

414

326

27.0%

112.8%

13.6%

117

115

1.7%

122

34.1%

28.0%

34.0%

-6.0

27.7%

35.9%

-8.2

31.5%

24.7%

6.8

32.5%

30.4%

2.0

21.3%

46.2%

-24.8

Violent Crime (G1)

Robbery

Domestic Housebreaking - Detection rate

POLICING DUNDEE

CRIME

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to JANUARY 2013 SECTION 1 City Centre/ Maryfield/East End

POLICING DUNDEE

SECTION 2 Lochee/ West End

SECTION 3 Strathmartine/ Coldside

SECTION 4 North East/ Broughty Ferry

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

95.0% 93.9%

1.1

91.7%

89.5%

2.2

94.5%

90.9%

3.6

First Contact: % of respondents provided with the name of the person dealing with their enquiry

85.0%

80.5% 80.6%

-0.1

74.0%

86.2%

-12.2

78.3% 78.6%

-0.3

85.2%

80.0%

5.2

84.4%

80.3%

4.1

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

65.0%

68.6% 57.7% 10.9*

66.7%

63.0%

3.7

67.7% 61.6%

6.1

66.7%

56.1%

10.6

74.1%

52.1% 22.0*

% of customers who received an update following their contact to report a crime

78.0% 72.7%

5.3

74.4%

76.9%

-2.5

76.2% 72.1%

4.1

86.8%

74.4%

12.4

75.6%

68.6%

% of customers who received an update following their contact for reasons other than to report a crime

52.1% 41.2% 10.9

50.0%

45.0%

5.0

52.2% 46.7%

5.5

44.1%

39.5%

4.6

70.6%

36.8% 33.8

83.3% 80.0%

84.7%

85.5%

-0.8

86.4% 82.8%

3.6

81.8%

76.3%

5.5

80.0%

78.1%

Response Rate

85.0%

3.3

319/1080 (29.5%)

74/250 (29.6%)

82/300 (27.3%)

89/270 (33.0%)

74/260 (28.5%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- Improvement in satisfaction with service at first contact from 92.0% to 93.4%. - A minimal reduction in identifying the person dealing with the enquiry from 80.6% to 80.5%. Updating the Public

- A statistically significant improvement in updating the public from 57.7% to 68.6%, the highest result across the force. This result achieves the force target set at 65.0%. When analysed by reason for contact - 78.0% of those who reported a crime were updated compared to 72.7% the previous year. Similarly, a 10.9 percentage point improvement was evident in relation to those whose contact was for reasons other than to report a crime whereby 52.1% received an update compared to 41.2% in 2011. Customer Experience

- Improvement in overall customer experience from 80.0% to 83.3%.

7.0

1.9

POLICING DUNDEE

2011-12 Result

-3.4

rating of the service provided by Tayside Police

2011-12 Result

2012-13 Result

95.9%

Customer Experience: Overall satisfaction

2012-13 Result

% / pp Change

92.5%

service provided at first contact

2011-12 Result

1.4

First Contact: Overall satisfaction rating for

2012-13 Result

93.4% 92.0%

(*denotes a statistically significant change in results)

2012-13 Target

94.0%

Customer Satisfaction

DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - JANUARY 2013 SECTION 4 North East/ Broughty Ferry

SECTION 3 Strathmartine/ Coldside

SECTION 2 Lochee/ West End

SECTION 1 City Centre/ Maryfield/East End

POLICING DUNDEE 2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

84.8%

-3.0

65.2%

74.3%

-9.1

83.4%

84.7%

-1.3

80.7%

81.7%

-1.0

92.5%

91.8%

0.7

70.1%

73.6%

-3.5

60.0%

72.0%

-12.0

77.1%

67.9%

9.2

74.4%

71.2%

3.2

67.9%

82.5%

-14.6

â&#x20AC;ŚDuring the day

89.2%

90.5%

-1.3

84.4%

91.4%

-7.0

88.0%

88.9%

-0.9

91.1%

87.3%

3.8

92.2%

94.1%

-1.9

â&#x20AC;ŚAfter dark

48.2%

48.1%

0.1

31.0%

44.1%

-13.1

46.7%

39.1%

7.6

47.1%

42.0%

5.1

61.9%

61.6%

0.3

52.2%

55.5%

-3.3

68.9%

55.9%

13.0

51.5%

61.4%

-9.9

52.7%

58.8%

-6.1

40.3%

47.5%

-7.2

Police Visibility % of residents who perceived 45.2% that Tayside Police performed 'very' or 'fairly' well at providing a visible presence

39.2%

6.0

44.2%

42.8%

1.4

44.4%

36.5%

7.9

45.1%

36.2%

8.9

47.1%

42.6%

4.5

(*denotes a statistically significant change in results)

Neighbourhood as a safe place to live % of residents who rated their neighbourhood as a safe place to live Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Drug dealing/drug abuse (26.5%)

Top 3 issues that cause most Housebreaking (16.8%) concern in neighbourhoods Vandalism/graffiti (10.8%) Response Rate

239/1080 (22.1%)

Drug dealing/drug abuse (30.8%) Youths causing annoyance (12.8%) Housebreaking (12.8%)

46/250 (18.4%)

Drug dealing/drug abuse (37.0%) Vandalism/graffiti (14.8%) Housebreaking (13.0%)

67/300 (22.3%)

Drug dealing/drug abuse (22.2%) Housebreaking (15.6%) Vandalism/graffiti (13.3%)

58/270 (21.5%)

Housebreaking (25.5%) Drug dealing/drug abuse (14.9%) Speeding (12.8%)

68/260 (26.1%)

POLICING DUNDEE

2012-13 81.8%

Public Perception

POLICING DUNDEE: Crime in more detail PERIOD APR to JAN CRIME CLASSIFICATION

2011/2012 Made known

January Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

2 29 0 106 59 28 6 4 1 5

2 27 0 84 33 30 4 3 1 3

100.0% 93.1% 79.2% 55.9% 107.1% 66.7% 75.0% 100.0% 60.0%

6 14 0 58 53 13 0 4 2 2

5 14 0 47 39 11 0 4 1 2

83.3% 100.0% 81.0% 73.6% 84.6% 100.0% 50.0% 100.0%

4 -15 0 -48 -6 -15 -6 0 1 -3

200.0% -51.7% -45.3% -10.2% -53.6% -100.0% 0.0% 100.0% -60.0%

0 1 0 7 6 4 0 2 0 1

0 1 0 5 2 4 0 2 0 0

100.0% 71.4% 33.3% 100.0% 100.0% 0.0%

240

187

77.9%

152

123

80.9%

-88

-36.7%

66.7%

38 0 70 31 17 40

19 0 34 12 8 33

50.0% 48.6% 38.7% 47.1% 82.5%

32 2 56 13 22 41

21 1 41 7 10 42

65.6% 50.0% 73.2% 53.8% 45.5% 102.4%

-6 2 -14 -18 5 1

-15.8% -20.0% -58.1% 29.4% 2.5%

4 0 4 1 2 7

4 0 3 0 1 7

100.0% 75.0% 0.0% 50.0% 100.0%

196

106

54.1%

166

122

73.5%

-30

-15.3%

83.3%

326 123 134 59 208 132 12 92 2680 125 25 5 164 29

111 18 33 14 50 61 12 71 1584 32 24 10 99 2

34.0% 14.6% 24.6% 23.7% 24.0% 46.2% 100.0% 77.2% 59.1% 25.6% 96.0% 200.0% 60.4% 6.9%

414 133 101 72 298 127 13 95 2470 144 31 7 235 98

116 34 35 17 66 49 13 73 1349 20 32 5 122 34

28.0% 25.6% 34.7% 23.6% 22.1% 38.6% 100.0% 76.8% 54.6% 13.9% 103.2% 71.4% 51.9% 34.7%

88 10 -33 13 90 -5 1 3 -210 19 6 2 71 69

27.0% 8.1% -24.6% 22.0% 43.3% -3.8% 8.3% 3.3% -7.8% 15.2% 24.0% 40.0% 43.3% 237.9%

46 23 9 3 22 16 2 7 265 8 2 1 26 14

11 11 3 1 6 8 2 4 166 3 3 0 13 5

23.9% 47.8% 33.3% 33.3% 27.3% 50.0% 100.0% 57.1% 62.6% 37.5% 150.0% 0.0% 50.0% 35.7%

4114

2121

51.6%

4238

1965

46.4%

124

3.0%

444

236

53.2%

65 1742 72

15 497 44

23.1% 28.5% 61.1%

62 1422 65

28 412 41

45.2% 29.0% 63.1%

-3 -320 -7

-4.6% -18.4% -9.7%

11 105 7

2 46 0

18.2% 43.8% 0.0%

GROUP 4 - TOTAL

1879

556

29.6%

1549

481

31.1%

-330

-17.6%

123

39.0%

SUB-TOTAL OF GROUPS 1 TO 4

6429

2970

46.2%

6105

2691

44.1%

-324

-5.0%

606

313

51.7%

49 4 110 61 2 352 157 150 869 30 67

49 4 111 60 2 344 148 148 868 33 61

100.0% 100.0% 100.9% 98.4% 100.0% 97.7% 94.3% 98.7% 99.9% 110.0% 91.0%

19 8 81 34 2 289 111 121 798 29 43

19 8 81 33 2 279 106 113 795 26 40

100.0% 100.0% 100.0% 97.1% 100.0% 96.5% 95.5% 93.4% 99.6% 89.7% 93.0%

-30 4 -29 -27 0 -63 -46 -29 -71 -1 -24

-61.2% 100.0% -26.4% -44.3% 0.0% -17.9% -29.3% -19.3% -8.2% -3.3% -35.8%

3 0 6 2 0 21 9 8 99 1 4

3 0 6 2 1 20 9 7 104 2 4

100.0% 100.0% 100.0% 95.2% 100.0% 87.5% 105.1% 200.0% 100.0%

GROUP 5 - TOTAL

1851

1828

98.8%

1535

1502

97.9%

-316

-17.1%

153

158 103.3%

TOTAL OF GROUPS 1 TO 5

8280

4798

57.9%

7640

4193

54.9%

-640

-7.7%

759

471

GROUP 1 - TOTAL

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

62.1%

Policing Angus: Community Summaries ~ April ’12 to January ‘13 SECTION 1: FORFAR & KIRRIEMUIR

•

Main areas of public concern: drug dealing/drug abuse, speeding & youths causing annoyance

28.6% increase in vandalism from 217 to 279

DETECTION RATE Highlight • 7.9 percentage point improvement in detection rate for domestic housebreaking from 35.0% to 42.9%

CRIME Performance alert! • 44.4% increase in crimes of violence from 18 to 26 • Increase in crimes of dishonesty of 28.4% (125 more crimes)

STANDARDS OF SERVICE Highlights • A significant improvement of 16.4 percentage points in the percentage of customers who received an update on the progress of their enquiry from 49.2% to 65.6%

PUBLIC PERCEPTION Highlights • 95.8% of residents who responded to the survey stated that they felt safe walking alone in their neighbourhood during the day. • 67.5% of residents who responded to the survey stated that they felt safe walking alone in their neighbourhood after dark.

PUBLIC PERCEPTION Highlights • 98.6% of respondents stated that they considered their neighbourhood a safe place in which to live.

SECTION 3: ARBROATH

TARGETED COMMUNITY ACTIVITY

Main areas of public concern: drug dealing/drug abuse, speeding, youths causing annoyance and antisocial behaviour

Inspector Ally Robertson said:

‘The figures continued to reflect an increase in crimes of violence and acquisitive crimes within the section. Detection rates, however, reflected that, by being highly visible and active in the community, these issues were being addressed.

CRIME Highlights • All measures of recorded crime had reduced or remained static. Overall, a 13.9% reduction for groups 1 to 4 equated to 136 fewer victims of crime.

The survey results showed an increased perception of improved safety within communities which suggested that a higher police visibility was having a positive effect on public confidence. We are determined to reduce crimes of dishonesty by, not only preventing and detecting these offences, but working in partnership with other agencies to find the best solutions for the issues that affect those who commit such offences. This is a long-term objective but one I am convinced can be better managed for the benefit of all within the community.’

STANDARDS OF SERVICE Highlights • 92.5% of customers who responded to the survey stated that they were satisfied with the service provided by the police PUBLIC PERCEPTION Highlights • 22.8% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a significant improvement of 30.5 percentage points on the result at the same time last year (53.3%)

SECTION 2: MONTROSE & BRECHIN Main areas of public concern: speeding, drug dealing/abuse & youths causing annoyance CRIME Performance alert!

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Angus: Community Summaries ~ April 12 to January ’13 TARGETED COMMUNITY ACTIVITY

victims of crime.

Inspector Adrian Robertson said: ‘I was pleased to see that the level of reported crime in the Arbroath area continued to reduce across ALL crime types. Significant effort has been made by local officers to reduce crime by offering sustained crime prevention advice to the community, by actively targeting known criminals and undertaking focussed patrols in vulnerable areas. There will be no reduction in this effort over the weeks and months ahead.

DETECTION RATE Performance alert! • Deterioration in the detection rate for groups 1 to 4 from 37.7 to 28.6% • Deterioration in the detection rate for vandalism from 40.1% to 22.3% STANDARDS OF SERVICE Highlights • A significant 17.8 percentage point improvement in the percentage of customers who stated they had received an update on the progress of their enquiry, from 68.2% to 86.0%

I would comment that detection rates are also holding up well, in general, although we will look to make additional effort in order to resolve enquiries in respect of crimes of dishonesty and vandalism in particular. I note that our detection rate in respect of robbery is down 25% on last year, but this should be tempered by the fact that it relates to 1 undetected crime, which is still under investigation.

PUBLIC PERCEPTION Highlights • 11.2% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a significant 18.3 percentage point improvement on the 29.5% recorded at the same time last year.

The community tells us that vandalism is one of their main concerns and, therefore, I was pleased to see that a reduction of 17.2% had been achieved in this area. This equates to 58 less victims of vandalism in the Arbroath area.

TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said: ‘Crime ~ General crime levels in the Carnoustie/ Monifieth section continued to drop significantly, but our detection rates are still causing concern and this must be addressed . To put this into some perspective we have seen a drop of 22.7% in the number of crimes recorded in the main crime groups; this means 70 fewer victims which can only be good. Generally, crime is reducing so our ability to detect those responsible for crimes that do occur should increase and we must review all crimes to make sure all lines of enquiry are followed up.

From the customer satisfaction survey results it was evident that officers require to make more of an effort to ensure that they leave their name and contact details with people whom they come into contact with, and we will strive to improve our performance in this area in the months ahead. It is worthy of note that significantly less local people stated they felt likely of becoming a victim of crime (reduction of 30.5 percent points). This year, it has been one of our main objectives to reassure the public regarding their personal safety, and the safety of their property. This objective will remain a key focus for all officers for the foreseeable future.

Standards of Service ~ It was pleasing to note there was a significant improvement in the proportion of people who had been appropriately updated regarding the progress of our enquiries, and the overall satisfaction levels remained high (86%). However, we will continue to strive for improvement in our service levels and hope this will be reflected in the figures in the months ahead.

SECTION 4: CARNOUSTIE Main areas of public concern: speeding, youths causing annoyance, antisocial behaviour & dangerous driving

Public Perception ~ It was apparent that with crime levels dropping, and our efforts to detect criminals remaining generally high, members of the local community are less concerned about becoming a victim of crime, or feeling unsafe after dark. We will con-

CRIME Highlights • All measures of recorded crime had reduced or remained static. Overall, a 22.7% reduction for groups 1 to 4 equated to 70 fewer

Policing Angus: Community Summaries ~ April ’12 to January ‘13 tinue to address this matter by ensuring that officers remain visible on patrol, in the areas where they are most required. It is also important that we communicate our successes and ensure that local people are informed of the improvements that are being made to tackle crime locally.’

SAFER COMMUNITIES December Update TARGETED COMMUNITY ACTIVITY Sergeant Fergus Storrier said: ‘Drug and Alcohol Prevention Officer, Arlene Munro, worked in partnership with Tayside Council on Alcohol to visit local secondary schools in order to deliver an alcohol awareness message to young girls. Using fashion as a tool, and with the support of designer Kerrie Alexander, the project saw girls learn about the dangers of alcohol and wider issues that can occur. The project was one of several running alongside the Focus on Alcohol Festive Campaign. Dundee FC's Community Football Coaches continued to work in partnership with local Community Officers, Scott Anderson and Ally Smith in the Glens area of Forfar, to support a diversion scheme aimed at giving young people more to do in the area. The project will also generate a new football team for the area and will see a continuation of the project into 2013. The Just Play project in Angus, which is a partnership between Angus Council and Angus LPA, extended its reach in Angus with new team members being recruited to cover all areas. The scheme, which was piloted in Arbroath and is funded by Cashback by Communities from the Proceeds of Crime Act, uses play to engage with vulnerable families and their children. It has been held up as a pioneering model in early years work and interventions to address wider justice issues. It was also recently featured in the Times Educational Supplement.’

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - JANUARY 2013 SECTION 2 Montrose and Brechin

SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

Groups 1-4

2694

2630

2.4%

929

753

23.4%

688

594

15.8%

839

975

-13.9%

238

308

-22.7%

- Detection rate

42.9%

44.8%

-1.8

42.4%

38.9%

3.5

44.5%

47.5%

-3.0

46.2%

49.8%

-3.6

28.6%

37.7%

-9.1

-12.0%

44.4%

16.7%

-31.7%

-58.3%

- Detection rate

91.8%

85.5%

6.2

92.3%

66.7%

25.6

92.9%

100.0%

-7.1

92.9%

92.7%

0.2

80.0%

75.0%

5.0

Indecency (G2)

103

-25.2%

4.5%

26.3%

-52.0%

-50.0%

- Detection rate

84.4%

66.0%

18.4

69.6%

77.3%

-7.7

100.0%

84.2%

15.8

66.7%

58.0%

8.7

150.0%

50.0%

100.0

Dishonesty (G3)

1527

1434

6.5%

565

440

28.4%

355

325

9.2%

491

533

-7.9%

116

136

-14.7%

- Detection rate

46.8%

49.6%

-2.8

45.3%

43.0%

2.4

50.1%

53.5%

-3.4

51.1%

57.6%

-6.5

25.0%

30.1%

-5.1

Mal Mischief, vandalism (G4)

1017

1010

0.7%

315

273

15.4%

295

238

23.9%

296

351

-15.7%

111

148

-25.0%

- Detection rate

30.5%

32.4%

-1.9

31.1%

27.5%

3.6

30.8%

33.6%

-2.8

32.1%

31.9%

0.2

23.4%

40.5%

-17.1

10.0%

150.0%

0.0%

-20.0%

-50.0%

81.8%

80.0%

1.8

80.0%

50.0%

30.0

100.0%

0.0

75.0%

100.0%

-25.0

100.0%

50.0%

50.0

952

964

-1.2%

291

263

10.6%

279

217

28.6%

279

337

-17.2%

103

147

-29.9%

29.6%

30.8%

-1.2

32.0%

26.2%

5.7

28.7%

30.4%

-1.7

30.8%

30.6%

0.3

22.3%

40.1%

-17.8

-2.5%

-8.8%

5.0%

0.0%

39.0%

36.7%

2.3

35.5%

35.3%

0.2

42.9%

35.0%

7.9

44.4%

28.6%

0.0

Violent Crime (G1)

Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING ANGUS

CRIME

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to JANUARY 2013 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 2 Montrose and Brechin

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

93.1%

2.7

95.6%

91.5%

4.1

97.4%

91.4%

6.0

92.4%

93.7%

-1.3

85.0%

82.3% 84.4%

-2.1

81.0%

89.7%

-8.7

87.2%

93.8%

-6.6

77.8%

76.1%

1.7

85.0%

80.0%

5.0

65.0%

68.3% 61.2%

7.1

56.5%

60.8%

-4.3

65.6%

49.2%

16.4*

66.7%

68.8%

-2.1

86.0%

68.2%

17.8*

% of customers who received an update following their contact to report a crime

84.2% 75.2%

9.0

71.4%

76.0%

-4.6

79.5%

70.6%

8.9

86.1%

80.6%

5.5

95.3%

72.7%

22.6

% of customers who received an update following their contact for reasons other than to report a crime

44.3% 45.8%

-1.5

44.1%

46.2%

-2.1

40.9%

25.8%

15.1

40.7%

53.6% -12.9

57.1%

63.6%

-6.5

88.3% 83.6%

4.7

83.3%

78.2%

5.1

83.6%

80.0%

3.6

92.5%

90.5%

93.8%

84.7%

9.1

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

Response Rate

85.0%

295/840 (35.1%)

73/212 (34.4%)

74/218 (33.9%)

2.0

82/256 (32.0%)

66/154 (42.9%)

Caution should be exercised when interpreting the results at sectional level due to the very small subsample sizes. First Contact

- An improvement in satisfaction with service at first contact from 92.4% to 95.3%. This result exceeds the force target set at 94.0%. - A reduction in identifying the person dealing with the enquiry from 84.4% to 82.3%. Updating the Public

- A statistically significant 7.1 percentage point improvement in updating the public from 61.2% to 68.3%. This result again exceeds the force target set at 65.0%. When analysed by reason for contact - 84.2% of those who reported a crime were updated compared to 75.2% the previous year. A minimal reduction was evident in relation to those whose contact was for reasons other than to report a crime whereby 44.3% received an update compared to 45.8% in 2011. Customer Experience

- Improvement in overall customer experience from 83.6% to 88.3%, the highest result across the force.

POLICING ANGUS

% / pp Change

95.8%

service provided at first contact

2011-12 Result

2.9

First Contact: Overall satisfaction rating for

2012-13 Result

95.3% 92.4%

(*denotes a statistically significant change in results)

2012-13 Target

94.0%

Customer Satisfaction

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - JANUARY 2013 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 4 Carnoustie

SECTION 3 Arbroath

SECTION 2 Montrose and Brechin

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

93.1%

3.1

93.9%

89.7%

4.2

98.6%

98.4%

0.2

91.4%

83.8%

7.6

100.0%

98.8%

1.2

85.4%

72.2%

13.2*

83.8%

74.4%

9.4

85.5%

72.9%

12.6

84.0%

63.2%

20.8*

88.9%

78.2%

10.7

â&#x20AC;ŚDuring the day

95.6%

96.9%

-1.3

95.8%

96.5%

-0.7

95.8%

98.4%

-2.6

92.8%

93.3%

-0.5

98.2%

98.7%

-0.5

â&#x20AC;ŚAfter dark

65.9%

67.1%

-1.2

67.5%

58.9%

8.6

57.8%

67.8%

-10.0

60.0%

58.6%

1.4

82.6%

78.5%

4.1

22.5%

33.3%

-10.8*

27.1%

31.3%

-4.2

27.9%

20.0%

7.9

22.8%

53.3%

-30.5*

11.2%

29.5%

-18.3*

Police Visibility % of residents who perceived 57.4% that Tayside Police performed 'very' or 'fairly' well at providing a visible presence

48.6%

8.8

55.6%

50.0%

5.6

57.6%

56.0%

1.6

52.0%

36.1%

15.9

64.0%

50.8%

13.2

(*denotes a statistically significant change in results)

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Speeding (19.6%)

Top 3 issues that cause most Drug dealing/drug abuse (19.0%) concern in neighbourhoods Youths causing annoyance (12.3%)

Response Rate

236/840 (28.1%)

Drug dealing/drug abuse (31.3%) Speeding (15.6%) Youths causing annoyance (12.5%)

49/190 (25.8%)

Speeding (24.1%) Drug dealing/drug abuse (16.7%) Youths causing annoyance (13.0%)

72/200 (36.0%)

Drug dealing/drug abuse (26.2%) Speeding (14.3%) Youths causing annoyance (11.9%) Antisocial behaviour (11.9%)

58/230 (25.2%)

Speeding (22.9%) Youths causing annoyance (11.4%) Antisocial behaviour (8.6%) Dangerous driving (8.6%)

57/220 (25.9%)

POLICING ANGUS

2012-13 96.2%

Public Perception

POLICING ANGUS: Crime in more detail PERIOD APR to JAN CRIME CLASSIFICATION

2011/2012 Made known

January Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

3 8 0 39 10 16 0 3 4 0

2 8 0 32 8 16 0 3 2 0

66.7% 100.0% 82.1% 80.0% 100.0% 100.0% 50.0% -

0 8 0 28 11 18 0 4 4 0

0 8 0 26 9 18 0 4 2 0

100.0% 92.9% 81.8% 100.0% 100.0% 50.0% -

-3 0 0 -11 1 2 0 1 0 0

-100.0% 0.0% -28.2% 10.0% 12.5% 33.3% 0.0% -

0 0 0 4 0 8 0 0 2 0

0 0 0 5 0 7 0 0 0 0

125.0% 87.5% 0.0% -

85.5%

91.8%

-10

-12.0%

85.7%

15 1 69 7 8 3

11 0 45 5 5 2

73.3% 0.0% 65.2% 71.4% 62.5% 66.7%

9 1 51 2 6 8

4 1 48 7 2 3

44.4% 100.0% 94.1% 350.0% 33.3% 37.5%

-6 0 -18 -5 -2 5

-40.0% 0.0% -26.1% -71.4% -25.0% 166.7%

0 0 2 0 0 2

0 0 2 0 0 1

100.0% 50.0%

103

66.0%

84.4%

-26

-25.2%

75.0%

79 37 70 30 32 43 0 26 986 53 3 2 68 5

29 6 15 11 4 27 0 22 537 14 3 3 37 3

36.7% 16.2% 21.4% 36.7% 12.5% 62.8% 84.6% 54.5% 26.4% 100.0% 150.0% 54.4% 60.0%

77 57 84 43 28 37 1 10 958 57 7 5 102 61

30 7 14 6 10 23 1 9 518 10 7 0 41 38

39.0% 12.3% 16.7% 14.0% 35.7% 62.2% 100.0% 90.0% 54.1% 17.5% 100.0% 0.0% 40.2% 62.3%

-2 -2.5% 20 54.1% 14 20.0% 13 43.3% -4 -12.5% -6 -14.0% 1 -16 -61.5% -28 -2.8% 4 7.5% 4 133.3% 3 150.0% 34 50.0% 56 1120.0%

8 6 6 1 3 7 1 2 84 7 0 2 10 9

2 2 0 0 2 2 1 2 42 1 0 0 1 10

25.0% 33.3% 0.0% 0.0% 66.7% 28.6% 100.0% 100.0% 50.0% 14.3% 0.0% 10.0% 111.1%

1434

711

49.6%

1527

714

46.8%

6.5%

146

44.5%

23 964 23

9 297 21

39.1% 30.8% 91.3%

33 952 32

9 282 19

27.3% 29.6% 59.4%

10 -12 9

43.5% -1.2% 39.1%

8 84 6

1 16 3

12.5% 19.0% 50.0%

GROUP 4 - TOTAL

1010

327

32.4%

1017

310

30.5%

0.7%

20.4%

SUB-TOTAL OF GROUPS 1 TO 4

2630

1177

44.8%

2694

1156

42.9%

2.4%

262

100

38.2%

17 2 78 8 1 150 41 31 251 10 13

18 2 78 8 1 150 41 32 254 9 11

105.9% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 103.2% 101.2% 90.0% 84.6%

14 2 59 16 1 134 37 25 247 12 26

14 2 59 15 1 133 37 25 247 12 22

100.0% 100.0% 100.0% 93.8% 100.0% 99.3% 100.0% 100.0% 100.0% 100.0% 84.6%

-3 0 -19 8 0 -16 -4 -6 -4 2 13

-17.6% 0.0% -24.4% 100.0% 0.0% -10.7% -9.8% -19.4% -1.6% 20.0% 100.0%

1 0 7 1 0 7 2 0 16 1 2

100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

602

604 100.3%

573

567

99.0%

-29

-4.8%

37 100.0%

3267

1723

52.7%

1.1%

299

GROUP 1 - TOTAL

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

TOTAL OF GROUPS 1 TO 5

3232

1781

55.1%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

137

45.8%

Policing Perth & Kinross: Community Summaries ~ April ‘12 to January ‘13 SECTION 3: PERTH CITY

CRIME Highlights • Best reduction in LPA for groups 1 to 4 of 16.5% (93 fewer crimes) • Crimes of dishonesty down by 17.2% (59 fewer crimes)

Main areas of public concern: vandalism/graffiti, drug dealing/drug abuse and speeding CRIME Highlights • Reduction of 17.1% for domestic housebreaking (13 fewer crimes)

DETECTION RATE Performance alert! • Fall in detection rate for Groups 1 to 4 from 45.7% to 39.2%

DETECTION RATE Performance alert! • Deterioration in detection rate for crimes of dishonesty from 61.0% to 50.9%

STANDARDS OF SERVICE Highlights • 90.2% of East Perthshire customers surveyed stated they received an update following their contact to report a crime - best result across LPA

STANDARDS OF SERVICE Performance Alert • A significant 16.0 percentage point fall in people who received an update on the progress of their enquiry from 61.2% to 45.2% • A significant 16.1 percentage point deterioration in customers who were, overall, satisfied with the service provided from 87.0% to 70.9%

PUBLIC PERCEPTION Highlights • 100% of customers surveyed said they felt safe walking alone in the neighbourhood during the day—best result across LPA

TARGETED COMMUNITY ACTIVITY

SECTION 6: SOUTH PERTHSHIRE

Inspector Ian Martin said: ‘It was very pleasing to see the emphasis on crime reduction across the Section having a positive effect. The lower figure for housebreaking equated to 13 less victims having to endure the distress that results from this crime. Similarly, the downward trend for vandalism continued. Figures for violent crime also reduced with increased detection rates indicating that over 95% of these crimes had been detected.

Main areas of public concern: speeding, drug dealing/abuse and housebreaking CRIME Highlights • Reduction of 43.3% for domestic housebreaking (13 fewer crimes) DETECTION RATE Performance alert! • Fall in detection rate for Groups 1 to 4 from 43.0% to 32.8% over a similar number of crimes recorded • Fall in detection rate for crimes of dishonesty from 45.9% to 26.6% • Deterioration in the detection rate for housebreaking from 33.3% to 11.8%

An area identified for improvement was the feedback given to complainers who had reported an incident rather than a crime. The reduction in this result could be tempered with the increase in satisfaction of those updated after reporting a crime. We will not however become complacent and will always strive to provide the best possible service regardless of whether the public have reported a crime or an incident.’

STANDARDS OF SERVICE Highlights • A 21.5 percentage point improvement in customers who received an update following their contact other than to report a crime from 40.0% to 61.5%

SECTION 5: EAST PERTHSHIRE Main areas of public concern: speeding, housebreaking, youths causing annoyance

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Perth & Kinross: Community Summaries ~ April 12 to January ‘13 SECTION 7: PERTHSHIRE

NORTH

AND

WEST

Main areas of public concern: speeding, housebreaking drug dealing/drug abuse CRIME Performance alert! • Increase of 44.3% in Groups 1 to 4 from 192 to 277 STANDARDS OF SERVICE Highlights • 90.4% of customers surveyed stated that, overall they were satisfied with the service provided—best result across LPA PUBLIC PERCEPTION Highlights • 19.5% of respondents expressed concern at becoming a victim of crime in their neighbourhood—the lowest result across the LPA.

TARGETED COMMUNITY ACTIVITY Inspector Julie Robertson said: ‘North and West Perthshire continued to be a low crime area therefore I would again highlight caution when interpreting percentage crime increases which can appear dramatic when dealing with such a small number of crimes. Whilst pleased to see a further increase in housebreaking detection rates, we cannot become complacent and must ensure that every available opportunity is taken to detect them. Despite the recent weather, speed detection work continued to be undertaken at identified locations throughout the section to reduce the number of complaints of this nature. Officers continued to provide a good quality of service to the public which was reflected in the excellent overall satisfaction rating given by our customers. The good results in this area were due to the high profile policing style undertaken by local officers. This will continue, however, the challenge will be to maintain these good results as we wish to make all members of the public feel safe in north Perthshire.’ (* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - JANUARY 2013 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North and West Perthshire

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

3321

3318

0.1%

1911

1879

1.7%

472

565

-16.5%

661

682

-3.1%

277

192

44.3%

- Detection rate

44.0%

50.4%

-6.4

48.9%

55.9%

-7.1

39.2%

45.7%

-6.5

32.8%

43.0%

-10.1

44.8%

35.9%

8.8

120

123

-2.4%

-1.2%

6.3%

-13.3%

-16.7%

- Detection rate

90.8%

92.7%

-1.8

95.3%

94.2%

1.1

88.2%

87.5%

0.7

69.2%

86.7%

-17.4

80.0%

100.0%

-20.0

Indecency (G2)

131

42.4%

44.7%

-36.7%

68.2%

900.0%

- Detection rate

78.6%

63.0%

15.6

63.6%

65.8%

-2.2

110.5%

66.7%

43.9

78.4%

54.5%

23.8

90.0%

50.0%

40.0

Dishonesty (G3)

2211

2231

-0.9%

1291

1265

2.1%

284

343

-17.2%

448

484

-7.4%

188

139

35.3%

- Detection rate

43.0%

53.3%

-10.4

50.9%

61.0%

-10.1

32.7%

44.0%

-11.3

26.6%

45.9%

-19.3

43.1%

32.4%

10.7

859

872

-1.5%

480

490

-2.0%

152

176

-13.6%

163

161

1.2%

42.2%

34.7%

35.4%

-0.7

33.5%

35.3%

-1.8

36.8%

41.5%

-4.6

36.8%

28.6%

8.2

32.8%

37.8%

-5.0

23.3%

17.9%

***

0.0%

***

86.5%

83.3%

3.2

90.9%

85.7%

5.2

50.0%

0.0%

***

50.0%

***

0.0%

***

786

796

-1.3%

441

453

-2.6%

138

164

-15.9%

150

136

10.3%

32.6%

33.1%

34.7%

-1.6

32.9%

33.8%

-0.9

35.5%

41.5%

-6.0

32.7%

29.4%

3.3

29.8%

34.9%

-5.1

132

136

-2.9%

-17.1%

-9.5%

-43.3%

266.7%

43.9%

35.3%

8.6

36.5%

38.2%

-1.6

42.1%

38.1%

11.8%

33.3%

-21.6

75.8%

11.1%

64.6

Violent Crime (G1)

28 Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING PERTH & KINROSS

CRIME

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to JANUARY 2013 POLICING PERTH & KINROSS

SECTION 3 Perth City

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North & West Perthshire

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

91.6%

97.6%

-6.0

97.2%

96.4%

0.8

94.6%

95.1%

-0.5

93.0% 100.0%

-7.0

85.0%

85.9%

88.2%

-2.3

85.1%

88.5%

-3.4

88.3%

90.6%

-2.3

85.2%

87.3%

-2.1

84.4%

84.6%

-0.2

65.0%

65.8%

64.6%

1.2

45.2%

61.2% -16.0*

75.3%

68.8%

6.5

70.0%

64.9%

5.1

74.3%

69.0%

5.3

% of customers who received an update following their contact to report a crime

82.0%

74.5%

7.5

81.8%

70.0%

11.8

90.2%

75.0%

15.2

72.6%

82.5%

-9.9

88.0%

66.7%

21.3

% of customers who received an update following their contact for reasons other than to report a crime

39.1%

50.7%

-11.6

25.0%

50.7%

-25.7

46.9%

56.0%

-9.1

61.5%

40.0%

21.5

40.0%

71.4%

-31.4

81.8%

85.2%

-3.4

70.9%

87.0% -16.1*

83.7%

83.2%

0.5

85.7%

84.2%

1.5

90.4%

84.2%

6.2

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police Response Rate

433/1080 (40.0%)

124/352 (35.2%)

111/255 (43.5%)

124/316 (39.2%)

74/157 (47.1%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact - A statistically significant reduction in satisfaction with service at first contact from 97.0% to 94.2%. This result achieves the force target set at 94.0%. - Reduction in identifying the person dealing with the enquiry from 88.2% to 85.9%. Updating the Public - Improvement of 1.2 percentage points in updating the public rising from 64.6% to 65.8%. This result exceeds the force target set at 65.0%. When analysed by reason for contact - 82.0% of those who reported a crime were updated compared to 74.5% the previous year. Conversely, a reduction was evident in relation to those whose contact was for reasons other than to report a crime whereby 39.1% received an update compared to 50.7% in 2011. Customer Experience - Reduction in overall customer experience from 85.2% to 81.8%.

POLICING PERTH & KINROSS

% / pp Change

-2.8*

service provided at first contact

%/pp Change

2011-12 Result

97.0%

First Contact: Overall satisfaction rating for

2011-12 Result

2012-13 Result

94.2%

(*denotes a statistically significant change in results)

2012-13 Result

2012-13 Target

94.0%

Customer Satisfaction

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - JANUARY 2013 SECTION 7 North & West Perthshire

SECTION 6 South Perthshire

SECTION 5 East Perthshire

SECTION 3 Perth City

POLICING PERTH & KINROSS 2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

93.5%

-0.7

89.1%

84.5%

4.6

96.1%

96.9%

-0.8

92.4%

96.2%

-3.8

95.7%

100.0%

-4.3

77.0%

71.2%

5.8

75.7%

67.6%

8.1

81.0%

76.9%

4.1

73.8%

68.7%

5.1

80.6%

75.8%

4.8

â&#x20AC;ŚDuring the day

95.9%

97.0%

-1.1

94.4%

93.3%

1.1

100.0%

98.9%

1.1

94.3%

97.7%

-3.4

95.7%

100.0%

-4.3

â&#x20AC;ŚAfter dark

63.4%

70.0%

-6.6

54.3%

56.8%

-2.5

65.3%

72.0%

-6.7

67.4%

77.3%

-9.9

69.1%

77.2%

-8.1

28.9%

28.7%

0.2

39.0%

31.7%

7.3

27.4%

34.1%

-6.7

25.5%

27.7%

-2.2

19.5%

10.8%

8.7

Police Visibility % of residents who perceived 52.4% that Tayside Police performed 'very' or 'fairly' well at providing a visible presence

44.2%

8.2*

52.0%

40.8%

11.2

55.4%

44.2%

11.2

51.1%

49.5%

1.6

51.3%

34.5%

16.8

(*denotes a statistically significant change in results)

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Top 3 issues that cause most concern in neighbourhoods Response Rate

Speeding (19.2%) Housebreaking (13.2%) Youths causing annoyance (11.0%)

324/1080 (30.0%)

Vandalism/graffiti (18.0%) Youths causing annoyance (14.8%) Drug delaing/drug abuse (9.8%) Speeding (9.8%)

92/330 (27.9%)

Speeding (30.2%) Housebreaking (17.0%) Youths causing annoyance (11.3%)

78/260 (30.0%)

Speeding (20.0%) Drug dealing/drug abuse (13.3%) Housebreaking (13.3%)

107/330 (32.4%)

Speeding (20.0%) Housebreaking (13.3%) Drug dealing/drug abuse (13.3%)

47/160 (29.4%)

POLICING PERTH & KINROSS

2012-13 92.8%

Public Perception

POLICING PERTH & KINROSS: Crime in more detail PERIOD APR to JAN CRIME CLASSIFICATION

2011/2012 Made known

January Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

4 27 0 35 30 21 0 1 5 0

4 27 0 32 25 21 0 1 4 0

100.0% 100.0% 91.4% 83.3% 100.0% 100.0% 80.0% -

1 9 0 43 37 18 0 6 6 0

2 9 0 38 32 18 0 6 4 0

200.0% 100.0% 88.4% 86.5% 100.0% 100.0% 66.7% -

-3 -18 0 8 7 -3 0 5 1 0

-75.0% -66.7% 22.9% 23.3% -14.3% 500.0% 20.0% -

0 1 0 2 2 2 0 0 1 0

123

114

92.7%

120

109

90.8%

-3

-2.4%

13 162.5%

15 1 46 10 14 6

11 1 32 3 6 5

73.3% 100.0% 69.6% 30.0% 42.9% 83.3%

31 3 59 6 13 19

23 3 40 14 10 13

74.2% 100.0% 67.8% 233.3% 76.9% 68.4%

16 2 13 -4 -1 13

106.7% 200.0% 28.3% -40.0% -7.1% 216.7%

1 0 7 0 2 2

5 500.0% 0 5 71.4% 0 0 0.0% 4 200.0%

63.0%

131

103

78.6%

42.4%

14 116.7%

136 65 90 58 100 72 2 67 1353 95 15 6 145 27

48 17 51 20 39 41 2 48 740 47 15 6 107 9

35.3% 26.2% 56.7% 34.5% 39.0% 56.9% 100.0% 71.6% 54.7% 49.5% 100.0% 100.0% 73.8% 33.3%

132 77 95 86 87 60 4 45 1304 104 8 4 173 32

58 14 32 15 38 26 4 34 589 20 8 1 96 15

43.9% 18.2% 33.7% 17.4% 43.7% 43.3% 100.0% 75.6% 45.2% 19.2% 100.0% 25.0% 55.5% 46.9%

-4 12 5 28 -13 -12 2 -22 -49 9 -7 -2 28 5

-2.9% 18.5% 5.6% 48.3% -13.0% -16.7% 100.0% -32.8% -3.6% 9.5% -46.7% -33.3% 19.3% 18.5%

3 13 13 8 6 9 1 6 111 19 2 2 22 3

3 100.0% 2 15.4% 4 30.8% 1 12.5% 3 50.0% 4 44.4% 1 100.0% 6 100.0% 74 66.7% 12 63.2% 2 100.0% 0 0.0% 13 59.1% 1 33.3%

2231

1190

53.3%

2211

950

43.0%

-20

-0.9%

218

126

57.8%

48 796 28

13 276 20

27.1% 34.7% 71.4%

39 786 34

18 260 20

46.2% 33.1% 58.8%

-9 -10 6

-18.8% -1.3% 21.4%

2 87 3

2 38 2

100.0% 43.7% 66.7%

GROUP 4 - TOTAL

872

309

35.4%

859

298

34.7%

-13

-1.5%

45.7%

SUB-TOTAL OF GROUPS 1 TO 4

3318

1671

50.4%

3321

1460

44.0%

0.1%

330

195

59.1%

18 4 67 27 0 164 66 56 722 16 16

17 4 68 26 0 163 65 54 722 17 13

94.4% 100.0% 101.5% 96.3% 99.4% 98.5% 96.4% 100.0% 106.3% 81.3%

24 6 76 16 1 138 59 42 590 15 9

24 6 76 17 1 137 54 41 589 15 9

100.0% 100.0% 100.0% 106.3% 100.0% 99.3% 91.5% 97.6% 99.8% 100.0% 100.0%

6 2 9 -11 1 -26 -7 -14 -132 -1 -7

33.3% 50.0% 13.4% -40.7% -15.9% -10.6% -25.0% -18.3% -6.3% -43.8%

6 0 9 2 0 18 8 2 18 2 2

6 0 9 2 0 18 7 3 18 2 2

100.0% 100.0% 100.0% 100.0% 87.5% 150.0% 100.0% 100.0% 100.0%

GROUP 5 - TOTAL

1156

1149

99.4%

976

969

99.3%

-180

-15.6%

67 100.0%

TOTAL OF GROUPS 1 TO 5

4474

2820

63.0%

4297

2429

56.5%

-177

-4.0%

397

GROUP 1 - TOTAL

0 1 0 5 5 2 0 0 0 0

100.0% 250.0% 250.0% 100.0% 0.0% -

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

262

66.0%

RESOURCES AND ASSETS

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public. The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within available resources .

At the same time, the Scottish Government has set stretching environmental and energy reduction targets for Scotland. As a major employer in Tayside, Tayside Police is committed to demonstrating its contribution to this aim.

RESOURCES and ASSETS HEALTH & SAFETY No â&#x20AC;&#x2DC;injuries during arrestâ&#x20AC;&#x2122; recorded in January ~ the first time an injuryfree month has occurred in 13 years of recording! Accidents and Violent Incidents

2012/13 2011/12 Change

Accidents to Police Officers and Staff

100

37%

Violence to Police Officers and Staff

277

304

-9%

377

Violent incidents to Police Officers resulting in lost time

-29%

Total number of incidents resulting in lost time

29%

390

745

-48%

-10%

Total

Total number of days lost Incidents reported to the Health & Safety Executive

Road Traffic collisions

% of Total 1%

Manual handling

Slips, trips and falls Training - in house and at the Scottish Police College

Causation factors

2012/13

2011/12 % of Total

percentage pt diff

-1

165

44%

176

47%

-3

Assaults

16%

17%

-1

Injuries caused by sharp objects

Injuries during arrests

13%

16%

-3

Others

10%

Exposure to violence

Total

377

RANDOM DRUG TESTING A programme of testing of both police officers and police staff is carried out. This supports the prevention and management of substance misuse within Tayside Police in order to create and maintain healthy staff and enhance public trust in services delivered by the Force. This programme does not prevent staff reporting concerns about suspected illegal activity by colleagues, which is acted upon.

Q1 Q2 Q3 Jan

Police Officers

Probationers

Police Staff

Special Constables

Quarterly or Monthly Total

Cumulative Total

Positive Results

16 13 18 3

8 13 21 10

2 1 1 2

0 0 0 0

26 27 40 15

26 53 93 108

0 0 0 0

RESOURCES and ASSETS SICKNESS ABSENCE Absence Rate POLICE OFFICERS

Community Policing Div 2012 - 13 2011 - 12

Dundee LPA 2012 - 13 2011 - 12

Angus LPA 2012 - 13 2011 - 12

Perth & Kinross LPA 2012 - 13 2011 - 12

Colour Key

Target 4%

Absence Rate POLICE STAFF

On target

Below target

Dec 3.7% 3.9%

Jan 3.9% 3.8%

2012 - 13 2011 - 12

Nov 4.0% 3.3%

Dec 4.2% 3.4%

Jan 4.3% 3.5%

2012 - 13 2011 - 12

Nov 4.6% 5.7%

Dec 4.8% 5.5%

Jan 5.0% 5.3%

2012 - 13 2011 - 12

Nov 3.1% 4.4%

Dec 3.3% 4.3%

Jan 3.6% 4.3%

2012 - 13 2011 - 12

Last 3 months Nov 3.6% 3.9%

Community Policing Div

Dundee LPA

Angus LPA

Perth & Kinross LPA

On target

Below target

Dec 5.3% 3.9%

Jan 5.4% 4.1%

Nov 4.8% 3.7%

Dec 4.9% 3.8%

Jan 5.0% 4.1%

Nov 5.7% 5.0%

Dec 5.8% 5.6%

Jan 6.0% 5.7%

Nov 5.4% 2.5%

Dec 5.3% 2.7%

Jan 5.4% 2.8%

Apr to Dec

Average per person

Last 3 months Nov 5.3% 3.7%

Working Days Lost

Working Days Lost Apr to Jan

Community Policing Div

Colour Key

Target 4%

Ave. per person

Days lost

Community Policing Div

Days lost

Short

2931

Short

Medium

1437

Medium

Long Term

4119

Long Term

2910

1257 904

All Days Lost 2012-13

8487

6.8

All Days Lost 2012-13

5071

9.8

All Days Lost 2011-12

8279

6.7

All Days Lost 2011-12

4096

7.4

Percentage difference

24%

Dundee LPA Short Medium

Days lost

Dundee LPA

1146 526

Days lost

Short

192

Medium

109

Long Term

297

Long Term

1697

All Days Lost 2012-13

3369

7.4

All Days Lost 2012-13

598

8.9

All Days Lost 2011-12

2732

6.0

All Days Lost 2011-12

560

7.7

Percentage difference

23%

Percentage difference

Angus LPA Short Medium

Days lost

Angus LPA

Days lost

649

Short

103

356

Medium

119

Long Term

343

Long Term

1285

All Days Lost 2012-13

2290

8.6

All Days Lost 2012-13

565

11.1

All Days Lost 2011-12

2414

9.0

All Days Lost 2011-12

572

10.8

Percentage difference

-5%

Percentage difference

-1%

Perth & Kinross LPA

Days lost

Perth & Kinross LPA

Days lost

Short

786

Short

Medium

344

Medium

Long Term

852

Long Term

423

All Days Lost 2012-13

1982

6.2

All Days Lost 2012-13

556

9.7

All Days Lost 2011-12

2346

7.5

All Days Lost 2011-12

313

5.3

Percentage difference

-16%

Percentage difference

78%

RESOURCES and ASSETS TOIL AND MODIFIED DUTIES Time off in Lieu (TOIL) In line with Police Regulations, officers are compensated in respect of time spent on duty after normal tour ends or where they have been recalled to duty etc. These additional hours can be taken as payment or accrued as time off in lieu of payment. A record is kept of the number of TOIL hours accrued by officers. The tables below relate to the number of hours accrued throughout Tayside as at 14th February 2013

POLICE OFFICERS Time off in Lieu (TOIL)

No of Hours

No of Officers

Average per Officer

Dundee

12431

473

Angus

9325

268

Perth & Kinross

11468

322

Others

7396

178

40,620

1,241

Total

Modified Duties Modified duties are defined as temporary, short term rehabilitation duties or working conditions approved to assist an individualâ&#x20AC;&#x2122;s return to the full extent of their duties following illness or injury by permitting return to work of a less demanding capacity. Modified (Protected) duties are generally those which are pregnancy related. There were 71 officers on modified duties as at 31st January. This accounted for 5.7% of overall police strength. The tables below relate to the number of officers throughout Tayside.

POLICE OFFICERS Modified (Light) Duties

Modified (Protected)

No of Officers

Dundee

Angus

Perth & Kinross

Others

Total

RESOURCES and ASSETS STAFF TRAINING AND DEVELOPMENT

COURSES

Last three months 2012/13

Cumulative

Nov

Dec

Jan

Apr to Jan

Number of courses held

161

112

338

1316

Maximum student places available

910

657

1720

8505

Total number of students attending

768

596

1419

7996

Percentage of uptake

84%

91%

96%

94%

Total number of training days delivered

1047

732

1495

8893

SATISFACTION To what extent do you agree with each of the following statements

Apr - Jan 1074 Responses

The pre-course information was … received in sufficient time

94.9%

appropriate and with necessary detail clear and easily understood

96.1% 97.3%

well structured

99.4%

easy to follow delivered effectively

99.6% 99.9%

well organised

99.0%

the correct length

93.4%

sufficient for my objectives relevant to my objectives

98.1% 98.2%

The content of the course was …

The course itself was …

Taking everything into consideration, the course met my expectations

99.3%

RESOURCES and ASSETS FORCE CONTACT CENTRE

January 2013

TARGET

PUBLIC FEEDBACK ON CUSTOMER SERVICE: FIRST CONTACT

TAYSIDE CALLERS

2012/13

2011/12 Change (pp)

Overall satisfaction rating for time taken to answer the phone - emergency call

94.3%

95.2%

-0.9

Overall satisfaction rating for time taken to answer the phone - non-emergency call

89.9%

92.5%

-2.6

83.7%

84.7%

-1.0

% of respondents who were satisfied that the person dealing with their enquiry was courteous and attentive

98.6%

98.5%

0.1

% of respondents who were satisfied that the person dealing with their enquiry was knowledgeable

96.1%

96.0%

0.1

% of respondents who were satisfied that the person dealing with their enquiry was able to explain what would happen next

91.6%

92.8%

-1.2

Customer Experience Overall satisfaction rating for treatment at first contact

92.7%

93.3%

-0.6

94.4%

94.0%

0.4

% of respondents provided with the name of the person dealing with their enquiry

Overall satisfaction rating for service provided at first contact

85.0%

94.0%

FORCE COMMUNICATIONS CENTRE - CALL MANAGEMENT:

April 2012 to January 2013

EMERGENCY

Jan

2012/13

2011/12

Change

39654

42930

-7.6%

3871

88.1%

87.1%

1.0

89.4%

Average call duration (seconds)

n/a

Average number of contacts handled per hour (demand)

n/a

202935

206213

-1.6%

18498

64.6%

83.2%

-18.6

73.4%

Average call duration (seconds)

n/a

Average number of contacts handled per hour (demand)

n/a

9.8%

4.0%

5.8

6.8%

Number of emergency calls Average speed of answer - emergency calls (%)

<10 secs

(Target 90%)

NON-EMERGENCY Number of non-emergency calls <40 secs

Average speed of answer - non-emergency calls (%)

Abandoned call rate (%)

Force Contact Centre This year, the Force Contact Centre (FCC) experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resilience, a â&#x20AC;&#x2DC;Call Handling to Dispatchâ&#x20AC;&#x2122; training migration plan has been implemented. These measures have had a very positive impact with ever improving results recorded in recent months both for emergency and nonemergency calls.

RESOURCES and ASSETS FLEET ~ JANUARY 2013 2012/13

2011/12

Percentage Point Change

78.0%

78.7%

-0.7

Accidental

148

171

-13.5%

Body Fluid

-10.5%

Mis-fuel

0.0%

Unreported

-6.5%

Vandalism

10.0%

221

248

-10.9%

Dundee

-8.6%

Angus

-29.1%

Perth & Kinross

3.4%

Headquarters Division

2.2%

221

248

-10.9%

Dundee

784,721.00

823,952.00

-4.8%

Angus

877,788.00

870,034.00

0.9%

1,308,308.00

1,097,442.00

19.2%

756,438.00

753,201.00

0.4%

3,727,255

3,544,629

5.2%

Dundee

34.0

31.2

2.8

Angus

33.5

30.9

2.6

Perth & Kinross

35.2

30.3

4.9

Headquarters Division

36.7

31.7

5.0

34.9

31.0

3.8

Budget Position @ (month in arrears) Percentage of total spend

Vehicle Accident Reports

Total

Accidents per Local Policing Area

Total

Fleet Mileage per Local Policing Area

Perth & Kinross Headquarters Division Total

Average Fuel Consumption (mpg) per LPA

Average

RESOURCES and ASSETS FINANCE ~ JANUARY 2013 April to December

2012/13

2011/12

Change (p.p/%)

Invoices processed within 15 days

48%

45%

Invoices processed within 30 days

94%

93%

Proportion of all payments made by electronic means

93%

91%

Invoices issued within 5 working days of receipt of request

99%

Percentage of Payroll errors - related to Pay Section

74%

69%

Percentage of Payroll errors - related to provision of information

17%

14%

-5

Working days between period close and distribution of management reports

Percentage of Payroll unavoidable errors - related to advance payment

CARBON FOOTPRINT Carbon Management Plan (CMP)

Our plan to reduce from 6,000 tonnes CO2 (Fiscal Year 08/09 output) to 4,500 tonnes by the end of 2015 is slightly ahead of target at 5,188tonnes (end of FY11 target is 5,354 tonnes). Total CO2 emissions from buildings, waste and transport 7,000 6,057 5,813

6,000

5,579 5,354

5,139

4,932

Emission (tonnes)

5,000

4,733

4,543

4,000

3,000

2,000

1,000

2008

2009

2010

2011

2012 Year

Emissions from building and street lights (tonnes) Emissions from waste (tonnes) Target CO2 Emission (tonnes) Reduction

2013

2014

2015

Emissions from transport (tonnes) Emissions from water (tonnes)

2016

2017

RESOURCES and ASSETS

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WHO TO CONTACT

Performance and Planning Unit 0300 111 2222 Email: performanceandplanning@tayside.pnn.police.uk