August 2012 - Performance Report by Tayside Police

AUGUST 2012

TAY S I D E P O L I C E Contents Introduction

Background

Guidance

Summary of Results

Policing Tayside

Policing Dundee

Policing Angus

Policing Perth & Kinross

Tayside Road Safety

Resources & Assets

Welcome This report covers a range of force performance and is available on Tayside Police web site every month.

COMMUNITY PRIORITIES

It provides an overview of local performance results and public feedback. Areas covered are: - Dundee Local Policing Area - Angus Local Policing Area - Perth & Kinross Local Policing Area

VISION AND VALUES

STANDARDS

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

OF SERVICE

REVIEW

MANAGE

ENGAGE

RESULTS

RESOURCES

AND LISTEN

Introduction DELIVERING LOCAL POLICING

uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effective delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to issues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of service and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback.

The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators 1.

Standards of Service •

First Contact : overall satisfaction rating

•

First Contact: caller provided with the name of the call handler

•

Proportion of people who received an update on the progress of their enquiry

•

Overall customer experience of the service provided by the police

Crime and Detection Rates •

Violent Crime

•

Robbery

•

Vandalism

•

Domestic Housebreaking

Road Casualties

Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Background

erformance Indicators are derived from detailed policing plans and business plans outlining what Local Policing Areas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 20112014. These form the basis for this performance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan . Analysis of data and context1 with respect to performance indicators, combined with the outputs from public consultation, provide an indication of the extent to which the force is succeeding in contributing to improved community outcomes.

What this will tell us about performance Tayside Police Key Performance Indicators help the force define and measure progress toward the achievement of standards of service and force objectives. Monitoring results over the longer term allows the force to see where sustained improvement occurs, or identifies challenges which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance management and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff.

FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background information in relation to the demands placed upon the force and the environment in which it operates.

Guidance INTERPRETATION OF RESULTS

performance, lying outwith the upper or lower control limits, is commented upon in the summary.

aselines for improvement adopt the methodology used in previous years, incorporating the most recent three years average performance as a starting point for improvement.

In addition, areas of police business not contained within the key performance indicators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a balanced view of organisational activity. This promotes the diverse range of services that support operational policing.

For some KPIs a slight adjustment is applied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down accordingly to ensure that it is both challenging and realistic in terms of achievement .

ublication of Performance Results. This document is published monthly on the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous improvement.

Improvement Targets are agreed annually through a process of consultation with territorial commanders and heads of departments. These are ratified by the Force executive and Tayside Joint Police Board.

esults are colour-coded against the following criteria: On or above target Below target

Results are presented as a ‘Dashboard’ for ease of viewing. Further context is provided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

erformance reporting. Where performance is adhering to the ‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

Summary of results: April 2012 - August 2012 1.

for recorded violent crime and vandalism, and detection rates for violent crime, robbery and housebreaking.

STANDARDS OF SERVICE

Three out of four customer satisfaction targets were achieved for the period April to August 2012, with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 5.7 percentage points finalising at 70.7%.

The detection rate for groups 1 to 4 crimes (43.4%) failed to achieve target by 3.1 percentage points and a further 186 detections would have been required in order to achieve target. The detection rate for vandalism was just 0.3 percentage point below target (21 detections).

Overall satisfaction at first contact evidenced a 1.8 percentage point improvement compared to the same period the previous year rising from 93.7% to 95.5% and exceeded the force target set at 94.0% by 1.5 percentage points.

49 robberies were recorded, exactly the same number as at the same time last year but 2 more than the interim target for August.

The proportion of respondents who were provided with the name of the person dealing with their enquiry also improved from 83.2% in 2011/12 to 84.1% in 2012/13, however fell marginally short of achieving the target set at 85.0%.

315 domestic housebreakings were recorded this year, 50 more than the 265 recorded at the same time last year.

Significant improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing a statistically significant 9.4 percentage points to 70.7% compared to 61.3% in 2011/12. As previously stated, this result exceeded the target set for 2012/13 of 65.0%. In addition, further analysis undertaken on this indicator highlighted that 84.4% of customers who had reported a crime were updated on progress with their enquiry with a lesser proportion, 47.9%, who had made contact for other reasons, confirming that they had received an update.

For the purpose of this report, results quoted below represent the views of the general public (Public Perception). It should be noted that these results are based upon a sample size of 420 of 1500, a response rate of 28.0%.

Satisfaction with the overall service provided by Tayside Police returned an improvement of 1.9 percentage points compared to the commensurate figure last year, rising from 82.7% to 84.6%, just below the target of 85.0%.

COMMUNITY POLICING

The community policing questions are replicated in both the Service Satisfaction and Public Perception surveys in order to compare perceptions of community policing from a service user perspective (those who have had direct contact with the police – Service Satisfaction survey) and as a member of the general public, who may not have had contact with the police (Public Perception survey).

•

CRIME

Performance in relation to overall crime groups : • • Violent crime (Group 1) - a decrease of 18.0%

(41 crimes) • Crimes of indecency (Group 2) - a decrease of

4.6% (9 crimes) •

• Crimes of dishonesty (Group 3) - a decrease of

4.1% (166 crimes) • Malicious mischief, vandalism etc (Group 4) a reduction of 13.5% (273 crimes) (Data was sourced directly from the crime reporting system on 3 September and may differ slightly to other published results due to some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

The force achieved 5 out of 9 crime-related targets

53.0% of residents thought that the current level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 46.7% felt it was ‘too little’ and a minimal 0.3% believed that there was ‘too much’ patrolling. The majority of respondents, 75.7%, felt reassured when they witnessed an officer on patrol in their neighbourhood whilst 6.7% stated that it caused them concern. One in six respondents had no opinion either way. 10.7% of respondents confirmed that they were able to recognise their community officer either by name, sight or both. A further 15.3%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 49.2% of residents stated that they would like to know the identify of the community officers who looked after their neighbourhood whilst ,interestingly, a quarter (24.9%), did not feel there was a

need for them to know their community officers. ‘Local newspapers’ were the preferred medium for respondents to be kept informed about actions being taken by officers in their communities. 55.9% of residents agreed that officers understood the issues that mattered in their neighbourhoods and 47.0% felt that officers were dealing with such matters. Overall, 62.7% of respondents had confidence in the police in their neighbourhood. Taking everything into account, 65.8% of the general public thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

•

The absence rate for police officers was 3.3% at the end of August and met the target of 4.0%. This was an improvement on the 3.8% recorded at the same time last year. At the end of August 2012 the average number of days lost per officer was 2.9 compared to 3.3 at the end of August last year. The police staff result at 5.0% was a deterioration on the 3.5% recorded at the same time last year and failed to meet the target of 4.0%. In terms of average number of days lost per member of staff, this rose from 3.2 at the end of August last year to 4.5 this year.

6. 4.

TELEPHONE RESPONSE

The total number of people killed or seriously injured (78) was 22 fewer than last year. From April 2011, the force adopted the government’s Road Safety Framework Targets to the year 2020.

Telephone Response Rates 2012

90.0% 80.0%

Whilst opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt that crime levels had remained the same during the period – six out of ten respondents - a 2.7 percentage point improvement was recorded for those who felt that crime had decreased rising from 13.2% to 15.9% and similarly, a minimal 1.4 percentage point reduction in those who felt that crime had increased, falling from 24.1% to 22.7%.

70.0% 60.0% 50.0% 40.0% Jun

Jul

A ug Sep

Oct

No v

Dec

PUBLIC PERCEPTION OF CRIME

Nine out of ten respondents in Tayside, 89.9%, perceived their neighbourhood to be a safe place to live. This was a reduction of 1.7 percentage points compared to the same period the previous year when 91.6% of respondents were of the same opinion.

Emergency calls Non-emergency calls Linear (Emergency calls)

A pr M ay

ROAD CASUALTIES

Between April and the end of August, 7 adult fatalities were recorded, exactly the same number as last year. A further 71 people were seriously injured (93 last year), five of whom were children.

Between April and the end of August, 20,156 emergency calls were received and 89.8% of these were answered within 10 seconds. 103,921 nonemergency calls were received and 64.3% were answered within 40 seconds. The trend lines based on monthly response time results for both emergency and non-emergency calls to date this year is downward facing, more acutely in the case of nonemergency calls as illustrated by the grey dotted lines on the chart below (r2 value 0.9 in each case):

100.0%

SICKNESS ABSENCE

Jan

Feb

M ar

This year, the Force Contact Centre (FCC) has experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resilience, a ‘Call Handling to Dispatch’ training migration plan has been implemented.

The main issues of concern to residents when asked unprompted were ‘drug dealing/drug abuse’, 18.2% (13.9%), closely followed by ‘speeding’, 17.6% (17.0%) and ‘housebreaking’, 10.5% (10.5%). This provides a similar representation of concerns as in the previous year with ‘drug dealing/

drug abuse’ and ‘speeding’ changing position and ‘housebreaking’ replacing ‘antisocial behaviour’. In terms of prevalence of crime in local neighbourhoods, almost four in ten respondents, 39.6% (47.1%) cited ‘antisocial behaviour’ as a common problem in their local area, followed by ‘vandalism/ graffiti’, 32.8% (37.4%) and ‘dangerous/careless driving’, 31.8% (32.7%). This result indicates that opinions mirrored those of the previous year where ‘antisocial behaviour’ was deemed the most common issue blighting local communities. 35.4% (36.3%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the issues which caused them concern, ‘housebreaking’, 44.6% (47.5%), followed by ‘antisocial behaviour’, 38.2% (46.4%) and ‘dangerous/careless driving’, 26.8% (23.3%), were the major issues of concern. Feelings of safety walking alone in local neighbourhoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 93.3% (95.0%) of the public felt safe during the day and 56.8% (64.5%) felt safe after dark. A minority 1.2% of residents stated that a fear of crime prevented them from taking part in their everyday activities. This represented a reduction of 3.8 percentage points compared to the 5.0% who provided the same response in 2011/12. Service Delivery When asked to provide views on the force’s service delivery, first in terms of the importance of certain activities and then how well those activities were executed, every aspect of service delivery evidenced an improvement in performance compared to the same period the previous year. This was particularly apparent for ‘providing a visible presence’ which returned an improvement of 11.9 percentage points, rising from 42.9% in 2011/12 to 54.8% in 2012/13.

POLICING TAYSIDE KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1258 Police Staff: 543 Special Constables: 172 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 31 March 2012 and is based upon headcount which includes full and part-time working.

Angus Local Policing Area Perth & Kinross Local Policing Area

Population 110,630 Land area 2,182 sq km

Population 149,520 Land area 5,286 sq km

Dundee Local Policing Area Population 145,570 Land area 60 sq km

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - AUGUST 2012 POLICING TAYSIDE

KEY On or above 3 year average

POLICING ANGUS

POLICING PERTH & KINROSS

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

First Contact: Overall satisfaction rating for service provided at first contact

94.0%

95.5%

93.7%

1.8

94.0%

94.4%

89.4%

5.0

94.0%

98.6%

91.0%

7.6*

94.0%

94.2%

98.9%

-4.7*

First Contact:% of respondents provided with the name of the person dealing with their enquiry

85.0%

84.1%

83.2%

0.9

85.0%

80.6%

79.6%

1.0

85.0%

84.1%

83.8%

0.3

85.0%

86.7%

86.1%

0.6

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

65.0%

70.7%

61.3%

9.4*

65.0%

70.2%

58.5%

11.7

65.0%

75.0%

59.8%

15.2*

65.0%

68.3%

64.7%

3.6

% customers who received an update following their contact to report a crime

84.4%

74.4%

10.0

80.7%

69.6%

11.1

88.2%

79.3%

8.9

84.8%

75.0%

9.8

% customers who received an update following their contact for reasons other than to report a crime

47.9%

44.8%

3.1

52.8%

46.8%

6.0

50.0%

36.7%

13.3

43.2%

49.2%

-6.0

85.0%

84.6%

82.7%

1.9

85.0%

83.1%

79.1%

4.0

85.0%

90.3%

81.7%

8.6*

85.0%

81.8%

86.3%

-4.5

CUSTOMER SATISFACTION: (*denotes a statistically significant change in results)

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police (Response Rate)

CRIME Groups 1-4 recorded** - Detection rate Violent Crime recorded - Detection rate Robbery recorded - Detection rate Vandalism recorded - Detection rate Domestic Housebreaking recorded - Detection rate

536/1500 (35.7%)

169/540 (31.3%)

148/420 (35.2%)

219/540 (40.5%)

** Groups 1-4 crime includes: Group 1- Violent Crime; Group 2 - Sexual Offences; Group 3 - Dishonesty and group 4 - Fire-raising, Malicious Mischief etc.

No target

6019

6508

-7.5%

No target

2988

3366

-11.2%

No target

1362

1396

-2.4%

No target

1669

1746

-4.4%

46.5%

43.4%

47.9%

-4.5

45.5%

44.5%

47.2%

-2.6

47.5%

43.8%

47.3%

-3.5

48.0%

41.1%

49.9%

-8.8

520

187

228

-18.0%

273

128

-35.2%

104

20.7%

143

-2.8%

85.0%

85.6%

85.1%

0.5

80.0%

81.9%

81.3%

0.7

91.0%

88.6%

86.2%

2.4

93.0%

88.4%

91.5%

-3.1

133

0.0%

-21.4%

33.3%

27.8%

70.0%

85.7%

59.2%

26.5

62.0%

95.5%

42.9%

52.6

85.0%

50.0%

100.0%

-50.0

80.0%

82.6%

77.8%

4.8

4650

1626

1876

-13.3%

2300

759

946

-19.8%

1250

490

500

-2.0%

1100

377

430

-12.3%

31.0%

29.7%

31.8%

-2.1

28.0%

28.1%

28.8%

-0.7

32.0%

30.0%

35.8%

-5.8

34.0%

32.6%

34.0%

-1.3

700

315

265

18.9%

445

200

165

21.2%

0.0%

160

25.0%

31.0%

31.1%

39.6%

-8.5

28.0%

34.5%

37.0%

-2.5

33.0%

30.0%

47.5%

-17.5

33.0%

22.7%

41.7%

-19.0

POLICING TAYSIDE

2012-13 Target

Below 3 year average

POLICING DUNDEE

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - AUGUST 2012 continued POLICING TAYSIDE

POLICING ANGUS

POLICING PERTH & KINROSS

% / pp C hange

2012-13 Target

2012-13 R esu lt

2011-12 R esult

% /pp Change

2012-13 R esu lt

2011-12 R esult

% /pp Change

2012-13 R esu lt

2011-12 R esult

% /pp Change

0.0%

N/A

***

N/A

200.0%

N/A

-33.3%

People seriously injured

222

-23.7%

N/A

-36.0%

N/A

-23.8%

N/A

-17.0%

Children killed

***

N/A

***

N/A

***

N/A

***

Children seriously injured

-61.5%

N/A

-40.0%

N/A

-83.3%

N/A

-50.0%

Sickness Absence - police officers

4.0%

3.3%

3.8%

-0.5

4.0%

2.9%

1.0

4.0%

3.8%

5.5%

-1.7

4.0%

2.8%

4.7%

-1.9

Sickness Absence - police staff

4.0%

5.0%

3.5%

1.5

4.0%

3.6%

3.7%

-0.1

4.0%

4.6%

0.0

4.0%

2.6%

1.4

ROAD CASUALTIES

RESOURCES

COMMUNITY PRIORITIES

VISION AND VALUES

STANDARDS OF SERVICE

REVIEW RESULTS

* Groups 1-4 crime includes: Group 1- Violent Crime; Group 2 - Sexual Offences; Group 3 - Dishonesty and group 4 - Fire-raising, Malicious Mischief etc.

MANAGE RESOURCES

ENGAGE AND LISTEN

POLICING TAYSIDE

2011-12 R esult

2012-13 Target

2012-13 R esu lt

People killed

Below 3 year average

2012-13 Target

KEY On or above 3 year average

POLICING DUNDEE

TAYSIDE CRIME IN MORE DETAIL PERIOD APRIL to AUGUST CRIME CLASSIFICATION

2011/2012 Made known

August Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 ~ Crimes of Violence Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others

5 32 0 87 49 40 1 3 8 3

5 30 0 75 29 41 1 3 7 3

100.0% 93.8% 86.2% 59.2% 102.5% 100.0% 100.0% 87.5% 100.0%

5 20 0 73 49 28 0 7 4 1

5 20 0 58 42 26 0 5 2 2

100.0% 100.0% 79.5% 85.7% 92.9% 71.4% 50.0% 200.0%

0 -12 0 -14 0 -12 -1 4 -4 -2

0.0% -37.5% -16.1% 0.0% -30.0% -100.0% 133.3% -50.0% -66.7%

1 7 0 15 11 3 0 4 0 1

0 7 0 11 6 2 0 4 1 1

0.0% 100.0% 73.3% 54.5% 66.7% 100.0% 100.0%

228

194

85.1%

187

160

85.6%

-41

-18.0%

76.2%

31 0 93 22 22 27

21 0 61 13 11 21

67.7% 65.6% 59.1% 50.0% 77.8%

33 5 71 12 24 41

16 2 64 18 19 38

48.5% 40.0% 90.1% 150.0% 79.2% 92.7%

2 5 -22 -10 2 14

6.5% -23.7% -45.5% 9.1% 51.9%

7 2 21 1 8 2

4 0 24 4 7 3

57.1% 0.0% 114.3% 400.0% 87.5% 150.0%

195

127

65.1%

186

157

84.4%

-9

-4.6%

42 102.4%

265 120 135 76 194 140 6 94 2624 156 24 10 198 21

105 18 56 22 61 67 6 80 1474 66 24 9 128 7

39.6% 15.0% 41.5% 28.9% 31.4% 47.9% 100.0% 85.1% 56.2% 42.3% 100.0% 90.0% 64.6% 33.3%

315 104 154 98 134 109 8 57 2347 137 27 4 298 105

98 16 49 28 45 51 8 45 1183 15 28 1 141 28

31.1% 15.4% 31.8% 28.6% 33.6% 46.8% 100.0% 78.9% 50.4% 10.9% 103.7% 25.0% 47.3% 26.7%

50 -16 19 22 -60 -31 2 -37 -277 -19 3 -6 100 84

18.9% -13.3% 14.1% 28.9% -30.9% -22.1% 33.3% -39.4% -10.6% -12.2% 12.5% -60.0% 50.5% 400.0%

68 23 27 17 29 25 1 15 510 37 6 3 82 32

21 2 5 6 7 12 1 7 271 9 5 0 31 4

30.9% 8.7% 18.5% 35.3% 24.1% 48.0% 100.0% 46.7% 53.1% 24.3% 83.3% 0.0% 37.8% 12.5%

4063

2123

52.3%

3897

1736

44.5%

-166

-4.1%

875

381

43.5%

72 1876 74

21 597 57

29.2% 31.8% 77.0%

57 1626 66

31 483 46

54.4% 29.7% 69.7%

-15 -250 -8

-20.8% -13.3% -10.8%

10 389 16

3 95 10

30.0% 24.4% 62.5%

GROUP 4 - TOTAL

2022

675

33.4%

1749

560

32.0%

-273

-13.5%

415

108

26.0%

SUB-TOTAL OF GROUPS 1 TO 4

6508

3119

47.9%

6019

2613

43.4%

-489

-7.5%

1373

563

41.0%

49 7 127 50 3 321 166 127 1215 26 60

49 7 128 48 3 312 159 123 1209 28 51

100.0% 100.0% 100.8% 96.0% 100.0% 97.2% 95.8% 96.9% 99.5% 107.7% 85.0%

30 10 110 35 1 323 108 103 1063 30 38

29 10 110 35 1 310 102 103 1059 27 35

96.7% 100.0% 100.0% 100.0% 100.0% 96.0% 94.4% 100.0% 99.6% 90.0% 92.1%

-19 3 -17 -15 -2 2 -58 -24 -152 4 -22

-38.8% 42.9% -13.4% -30.0% -66.7% 0.6% -34.9% -18.9% -12.5% 15.4% -36.7%

5 1 19 4 0 75 26 13 156 4 5

5 1 19 4 0 71 20 12 154 5 6

100.0% 100.0% 100.0% 100.0% 94.7% 76.9% 92.3% 98.7% 125.0% 120.0%

GROUP 5 - TOTAL

2151

2117

98.4%

1851

1821

98.4%

-300

-13.9%

308

297

96.4%

TOTAL OF GROUPS 1 TO 5

8659

5236

60.5%

7870

4434

56.3%

-789

-9.1%

1681

860

51.2%

GROUP 1 - TOTAL

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 3 ~ Crimes of Dishonesty Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

GROUP 5 ~ Other crimes Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Policing Dundee: Community Summaries ~ April to August 2012 SECTION 1: MARYFIELD

CITY

CENTRE

AND •

Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and housebreaking

crimes Improvement in detection rate for domestic housebreaking from 28.2% to 38.5%

STANDARDS OF SERVICE Highlights • An improvement of 9.8 percentage points in the percentage of customers who received an update following their contact to report a crime from 66.7% to 76.5% • 86.8% of customers expressed overall satisfaction with the service provided, compared to 77.5% at the same time last year. This is the highest percentage across the LPA and the only section above the LPA target Performance alert! • A deterioration of 14.3 percentage points in the percentage of customers who received an update following their contact for reasons other than to report a crime from 64.3% to 50.0%

CRIME Highlights • Reduction of 38.2% in violent crime (13 crimes). • Reduction in vandalism of 28.2% (50 crimes) Performance alert! • Increase in crimes of dishonesty of 4.0% 26 more crimes but an improvement on the differential - at the end of July it was 7.5% • Increase in crimes of domestic housebreaking of 100%, from 17 to 34. DETECTION RATE Highlights • Best detection rate across the Local Policing Area (LPA) for groups 1-4 at 52.3% • Improvement in detection rate for housebreaking from 29.4% to 32.4% (also an improvement on the end of July result of 16.7%) Performance alert! • Fall of 9.0 percentage points in detection rate for vandalism • Deterioration in 4 out of 8 detection rates when compared to the previous year

PUBLIC PERCEPTION Highlights • An improvement from 70.0% to 82.9% for residents who thought the crime rate in their neighbourhood had remained the same or improved over the past year TARGETED COMMUNITY ACTIVITY Sergeant Dave Small said: ‘I was somewhat disappointed to see a rise in domestic housebreaking across the section. We are currently working with our partners and every effort is being made in order to reduce this type of crime. It was, however, encouraging to see that our detection rate had improved. The assistance we receive from the local community is first class and I would urge people to continue with this, particularly regarding keeping us informed of any suspicious activity.

SECTION 2: LOCHEE AND RYEHILL Main areas of public concern: drug dealing/drug abuse, vandalism/graffiti and housebreaking

We will continue to employ dedicated patrols, Community Wardens and use of the CCTV van in order to drive down violent crime in the area.’

CRIME Highlights • Reduction of 17.9% in crimes of violence (5 crimes) Performance alert! • Rise in domestic housebreaking from 39 to 52 (33.3%)

SECTION 3: DOWNFIELD AND HILLTOWN

DETECTION RATE Highlights • Robbery detection rate improved from 55.6% to 75% over a similar number of

Main areas of public concern: drug dealing/ abuse, vandalism/graffiti and anti-social behaviour

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April to August 2012 CRIME Highlights • Groups 1 to 4 crimes down by 20.5% (182 fewer crimes) • Best reduction in LPA for crimes of dishonesty at 23.7% (128 fewer crimes)

cers have carried out. Our intention continues to be to make our neighbourhoods safer and provide an environment where all individuals from our diverse community can enjoy their personal lifestyles without the fear of becoming a victim of crime.’

DETECTION RATE Highlights • Increase in the detection rate for domestic housebreaking from 35.2% to 39.6%, the best result in the LPA Performance alert! • Detection rate for crimes of dishonesty down 4.2 percentage points from 45.2% to 41.0%

SECTION 4: LONGHAUGH BROUGHTY FERRY

AND

Main areas of public concern: drug dealing/drug abuse, speeding and youths causing annoyance CRIME Highlights • Reduction in crimes of violence of 46.7% (14 fewer victims) • A 39.5% decrease in vandalism (113 fewer crimes) - best decrease across the LPA

STANDARDS OF SERVICE Highlights • Improvements in all measures of Standards of Service of between 7.1 and 16.7 percentage points • 83.6% of customers expressed overall satisfaction with the service provided, compared to 78.8% at the same time last year.

DETECTION RATE Highlights • Increase in the detection rate for violent crime from 80.0% to 87.5% Performance alert! • 19.4 percentage point decrease in the detection rate for domestic housebreaking from 47.3% to 27.9%, the lowest result across the LPA

PUBLIC PERCEPTION Highlights • The percentage of respondents who stated that they felt safe walking alone in their neighbourhoods after dark rose from 46.2% to 53.2%

STANDARDS OF SERVICE Highlights • Increase of 47.2% to 81.3% of customers who received an update on the progress of their enquiry—best result across the LPA • A 2.5 percentage point increase from 78.6% to 81.1% for overall satisfaction for the service provided by Tayside Police

TARGETED COMMUNITY ACTIVITY Inspector Paul McCord said: ‘A great deal of our recent success was as a result of concentrating on carrying out high visibility patrols to provide reassurance and crime prevention measures to our community. Pro-active policing, combined with taking effective positive action at every opportunity paid dividends. We concentrated our efforts on those in our community who threatened the wellbeing and safety of others through criminality, often as a direct result of alcohol or drug abuse. I was delighted at how well this worked; we successfully disrupted these individuals by enforcing all available legislation and, as a result, reduced the number of victims of crime in our community.

PUBLIC PERCEPTION Highlights • Decrease in the percentage of residents concerned at becoming a victim of crime in their neighbourhood from 50.0% to 35.3% best result across the LPA TARGETED COMMUNITY ACTIVITY

It would appear from the customer satisfaction figures that our community recognises our efforts in areas of local policing and it was rewarding to see this positive recognition of the excellent work our offi-

Inspector Kevin Williams said: ‘Once again, the statistics reflect that a continued

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April to August 2012 reduction in Group 1 - 4 crimes is being maintained. This is a very important indicator and reductions mean significantly less victims of crime in the community. Meanwhile, our detection rate for these crimes is within a percentage point of the figure from last year, but we will do all we can to improve our performance in all aspects of identifying offenders and detecting crime. We have worked hard to stop the surge of housebreakings that took place at the start of the recording period and whilst this will remain a priority we also need to improve our detection rate for this type of crime. I am pleased that there has been an increase in all but one of the customer satisfaction measurements and officers and staff will continue to focus on this in the months ahead. The focus will remain on working together with partners to prevent and detect crime, offering support and reassurance to victims and providing the best service we can to everybody that we serve.â&#x20AC;&#x2122;

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - AUGUST 2012 SECTION 1 City Centre and Maryfield

POLICING DUNDEE

SECTION 2 Lochee and Ryehill

SECTION 3 Downfield and Hilltown

SECTION 4 Longhaugh and Broughty Ferry

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2988

3366

-11.2%

874

911

-4.1%

812

822

-1.2%

706

888

-20.5%

596

745

-20.0%

- Detection rate

44.5%

47.2%

-2.6

52.3%

60.4%

-8.1

43.5%

42.9%

0.5

40.4%

43.2%

-2.9

39.6%

40.4%

-0.8

128

-35.2%

-38.2%

-17.9%

-36.1%

-46.7%

- Detection rate

81.9%

81.3%

0.7

90.5%

82.4%

8.1

69.6%

78.6%

-9.0

82.6%

83.3%

-0.7

87.5%

80.0%

7.5

Indecency (G2)

-8.2%

0.0%

-29.2%

5.3%

-14.3%

- Detection rate

83.3%

64.3%

19.0

100.0%

68.3%

31.7

70.6%

58.3%

12.3

55.0%

73.7%

-18.7

91.7%

50.0%

41.7

Dishonesty (G3)

1989

2115

-6.0%

672

646

4.0%

522

529

-1.3%

412

540

-23.7%

383

400

-4.3%

- Detection rate

46.6%

52.6%

-6.0

53.0%

65.9%

-13.0

47.3%

49.0%

-1.6

41.0%

45.2%

-4.2

40.5%

46.0%

-5.5

826

1025

-19.4%

140

190

-26.3%

250

241

3.7%

251

293

-14.3%

185

301

-38.5%

31.6%

30.0%

1.5

29.3%

35.8%

-6.5

31.2%

24.1%

7.1

34.3%

32.8%

1.5

30.3%

28.6%

1.7

-21.4%

-28.6%

-11.1%

-42.9%

0.0%

95.5%

42.9%

52.6

100.0%

28.6%

71.4

75.0%

55.6%

19.4

125.0%

57.1%

67.9

100.0%

20.0%

80.0

759

946

-19.8%

127

177

-28.2%

226

218

3.7%

233

265

-12.1%

173

286

-39.5%

28.1%

28.8%

-0.7

26.0%

35.0%

-9.0

26.1%

23.4%

2.7

30.9%

0.0

28.3%

26.9%

1.4

200

165

21.2%

100.0%

33.3%

-1.9%

10.9%

34.5%

37.0%

-2.5

32.4%

29.4%

2.9

38.5%

28.2%

10.3

39.6%

35.2%

4.4

27.9%

47.3%

-19.4

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING DUNDEE: CRIME

2012-13 Result

Groups 1-4

CRIME

SECTION 1 City Centre and Maryfield

POLICING DUNDEE

SECTION 2 Lochee and Ryehill

SECTION 3 Downfield and Hilltown

SECTION 4 Longhaugh and Broughty Ferry

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2011-12 Result

2012-13 Result

% / pp Change

2011-12 Result

5.0

92.1%

95.0%

-2.9

97.4% 91.9%

5.5

93.6%

88.2%

5.4

94.9%

86.1%

8.8

85.0%

80.6% 79.6%

1.0

68.0%

90.9%

-22.9

81.8% 73.1%

8.7

87.1%

80.0%

7.1

84.0%

80.6%

3.4

65.0%

70.2% 58.5%

11.7

63.2%

73.7%

-10.5

64.5% 65.6%

-1.1

72.5%

55.8%

16.7

81.3%

47.2%

34.1

% of customers who received an update following their contact to report a crime

80.7% 69.6%

11.1

75.0%

90.9%

-15.9

76.5% 66.7%

9.8

87.5%

75.0%

12.5

82.6%

55.0%

27.6

% of customers who received an update following their contact for reasons other than to report a crime

52.8% 46.8%

6.0

42.9%

50.0%

-7.1

50.0% 64.3% -14.3

50.0%

41.7%

8.3

77.8%

37.5%

40.3

83.1% 79.1%

4.0

81.0%

83.3%

-2.3

86.8% 77.5%

83.6%

78.8%

4.8

81.1%

78.6%

2.5

service provided at first contact

2012-13 Result

94.4% 89.4%

First Contact: Overall satisfaction rating for

2012-13 Target

94.0%

Customer Satisfaction

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police Response Rate

169/540 (31.3%)

42/125 (33.6%)

9.3

39/150 (26.0%)

49/135 (36.3%)

39/130 (30.0%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- Improvement in satisfaction with service at first contact from 89.4% to 94.4%. - Improvement in identifying the person dealing with the enquiry from 79.6% to 80.6%. Updating the Public

- A statistically significant improvement in updating the public from 58.5% to 70.2%. This result achieves the force target set at 65.0%. When analysed by reason for contact - 80.7% of those who reported a crime were updated compared to 69.6% the previous year. Similarly, a 6 percentage point improvement was evident in relation to those whose contact was for reasons other than to report a crime whereby 52.8% received an update compared to 46.8% in 2011. Customer Experience

- Improvement in overall customer experience from 79.1% to 83.1%.

POLICING DUNDEE: SERVICE STANDARDS

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to AUGUST 2012

DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - AUGUST 2012

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

83.5%

86.3%

-2.8

69.5%

80.0%

-10.5

88.1%

84.6%

3.5

78.7%

88.2%

-9.5

91.5%

88.3%

3.2

73.2%

81.5%

-8.3

55.0%

81.8%

-26.8

82.9%

70.0%

12.9

76.2%

81.8%

-5.6

71.9%

87.9%

-16.0

â&#x20AC;ŚDuring the day

90.2%

91.9%

-1.7

86.9%

100.0%

-13.1

90.7%

88.8%

1.9

87.9%

89.7%

-1.8

94.1%

92.3%

1.8

â&#x20AC;ŚAfter dark

48.0%

53.4%

-5.4

38.1%

50.0%

-11.9

35.0%

46.2%

-11.2

53.2%

46.2%

7.0

64.7%

63.5%

1.2

52.3%

51.5%

0.8

73.9%

50.0%

23.9

54.7%

55.5%

-0.8

51.5%

51.3%

0.2

35.3%

50.0%

-14.7

Public Perception Neighbourhood as a safe place to live % of residents who rated their neighbourhood as a safe place to live Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Top 3 issues that cause most concern in neighbourhoods

Drug dealing/drug abuse (24.5%) Vandalism/graffiti (11.8%) Housebreaking (10.9%)

Drug dealing/drug abuse (27.3%) Youths causing annoyance (18.2%) Housebreaking (13.6%)

Drug dealing/drug abuse (26.3%) Vandalism/graffiti (18.4%) Housebreaking (10.5%)

Drug dealing/drug abuse (23.1%) Vandalism/graffiti (15.4%) Antisocial behaviour (11.5%) Housebreaking (11.5%) Speeding (11.5%)

Drug dealing/drug abuse (20.8%) Speeding (20.8%) Dangerous driving (12.5%) Youths causing annoyance (12.5%)

Changes in above concerns between current and previous year

No change in position for 'drugs' and 'housebreaking' but 'vandalism' moves up from 6th position and replaces 'speeding'

Same top 3 concerns but 'housebreaking' moves down from 1st position to 3rd position

Same 1st position and 'housebreaking' falls from 2nd to 3rd. 'Vandalism' rises from 4th to 2nd. 'Antisocial behaviour' drops out of top 3

Similar concerns although 'vandalism' moves up from 3rd to 2nd position

Speeding' moves up from 4th position to 2nd and 'drugs' move from 2nd to 1st

Response Rate

135/540 (25.0%)

23/125 (18.4%)

43/150 (28.7%)

34/135 (25.2%)

35/130 (26.9%)

POLICING DUNDEE: PUBLIC OPINION

SECTION 4 Longhaugh and Broughty Ferry

SECTION 3 Downfield and Hilltown

SECTION 2 Lochee and Ryehill

SECTION 1 City Centre and Maryfield

POLICING DUNDEE

POLICING DUNDEE: Crime in more detail PERIOD APRIL to AUGUST CRIME CLASSIFICATION

2011/2012 Made known

August Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

1 16 0 55 28 21 1 2 1 3

1 15 0 46 12 23 1 2 1 3

100.0% 93.8% 83.6% 42.9% 109.5% 100.0% 100.0% 100.0% 100.0%

5 8 0 36 22 9 0 1 1 1

4 8 0 27 21 6 0 0 0 2

80.0% 100.0% 75.0% 95.5% 66.7% 0.0% 0.0% 200.0%

4 -8 0 -19 -6 -12 -1 -1 0 -2

400.0% -50.0% -34.5% -21.4% -57.1% -100.0% -50.0% 0.0% -66.7%

1 3 0 6 3 2 0 0 0 1

0 3 0 4 2 1 0 0 0 1

0.0% 100.0% 66.7% 66.7% 50.0% 100.0%

128

104

81.3%

81.9%

-45

-35.2%

68.8%

19 0 33 12 9 25

11 0 16 11 5 20

57.9% 48.5% 91.7% 55.6% 80.0%

14 2 25 6 13 30

9 0 23 3 9 31

64.3% 0.0% 92.0% 50.0% 69.2% 103.3%

-5 2 -8 -6 4 5

-26.3% -24.2% -50.0% 44.4% 20.0%

4 2 10 1 4 2

1 0 12 0 2 2

25.0% 0.0% 120.0% 0.0% 50.0% 100.0%

64.3%

83.3%

-8

-8.2%

73.9%

165 77 59 28 123 73 5 46 1360 66 14 4 87 8

61 9 13 5 42 34 5 40 801 25 14 6 57 1

37.0% 11.7% 22.0% 17.9% 34.1% 46.6% 100.0% 87.0% 58.9% 37.9% 100.0% 150.0% 65.5% 12.5%

200 52 61 37 92 59 7 33 1161 72 18 3 127 67

69 11 23 13 31 25 7 27 626 9 20 1 54 11

34.5% 21.2% 37.7% 35.1% 33.7% 42.4% 100.0% 81.8% 53.9% 12.5% 111.1% 33.3% 42.5% 16.4%

35 -25 2 9 -31 -14 2 -13 -199 6 4 -1 40 59

21.2% -32.5% 3.4% 32.1% -25.2% -19.2% 40.0% -28.3% -14.6% 9.1% 28.6% -25.0% 46.0% 737.5%

38 10 12 4 21 15 1 8 260 21 3 3 37 22

14 2 3 1 1 8 1 6 142 4 3 0 10 3

36.8% 20.0% 25.0% 25.0% 4.8% 53.3% 100.0% 75.0% 54.6% 19.0% 100.0% 0.0% 27.0% 13.6%

2115

1113

52.6%

1989

927

46.6%

-126

-6.0%

455

198

43.5%

41 946 38

8 272 28

19.5% 28.8% 73.7%

33 759 34

20 213 28

60.6% 28.1% 82.4%

-8 -187 -4

-19.5% -19.8% -10.5%

7 203 10

3 53 6

42.9% 26.1% 60.0%

GROUP 4 - TOTAL

1025

308

30.0%

826

261

31.6%

-199

-19.4%

220

28.2%

SUB-TOTAL OF GROUPS 1 TO 4

3366

1588

47.2%

2988

1331

44.5%

-378

-11.2%

714

288

40.3%

26 3 50 30 2 177 103 68 451 17 43

26 3 51 29 2 170 98 63 446 19 38

100.0% 100.0% 102.0% 96.7% 100.0% 96.0% 95.1% 92.6% 98.9% 111.8% 88.4%

12 6 41 19 0 170 63 58 448 18 21

12 6 41 19 0 162 58 58 447 15 21

100.0% 100.0% 100.0% 100.0% 95.3% 92.1% 100.0% 99.8% 83.3% 100.0%

-14 3 -9 -11 -2 -7 -40 -10 -3 1 -22

-53.8% 100.0% -18.0% -36.7% -100.0% -4.0% -38.8% -14.7% -0.7% 5.9% -51.2%

2 1 8 2 0 40 12 6 91 3 4

2 1 8 3 0 38 9 6 91 3 4

100.0% 100.0% 100.0% 150.0% 95.0% 75.0% 100.0% 100.0% 100.0% 100.0%

970

945

97.4%

856

839

98.0%

-114

-11.8%

169

165

97.6%

4336

2533

58.4%

3844

2170

56.5%

-492

-11.3%

883

453

51.3%

GROUP 1 - TOTAL

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Policing Angus: Community Summaries ~ April to August 2012 TARGETED COMMUNITY ACTIVITY

SECTION 1: FORFAR AND KIRRIEMUIR

Inspector Ally Robertson said ‘The most recent months have been very challenging for the officers in the Forfar section with a noticeable increase in dishonesties and crimes of violence. They have, however, met this challenge by improving the detection rates accordingly in line with recorded crime, in most areas.

Main areas of public concern: drug dealing/drug abuse, youths causing annoyance, dog fouling CRIME Performance alert! • Increase in crimes of violence from 6 to 13 (7 more victims). • Increase in crimes of dishonesty of 31.0% (71 crimes)

Continued proactive work will be focused in reducing the areas of concern and our Angus Policing style of being highly visible and robustly dealing with anti-social behaviour will have significant positive impact, given time. Improved confidence in this policing style is well placed and all officers are committed to providing the best possible service they can to our communities.’

DETECTION RATE Highlights • Despite the increase in the number of violent crimes recorded the detection rate was 92.3% with only one crime undetected. Performance Alert! • Whilst the 25.0% detection rate for housebreaking was a 3.6 percentage point improvement on the 21.4% recorded at the end of July, it was 13.5 percentage points lower than last year.

SECTION 2: MONTROSE AND BRECHIN Main areas of public concern: speeding, drug dealing/abuse/vandalism/graffiti

STANDARDS OF SERVICE Highlights • 56.3% of customers stated they had received an update following contact with the police for reasons other than reporting a crime—a 9.6 percentage point improvement. Performance alert! • 64.3% of customers expressed satisfaction relating to receiving an update following their contact to report a crime—a deterioration of 12.6 percentage points and lowest result across the LPA.

CRIME Highlights Performance alert! • No violent crimes were recorded during August and therefore the total (5 crimes) to date is exactly the same as last year. • 35.7% increase in vandalism from 115 to 156. DETECTION RATE Performance alert! • Against a similar number of housebreakings to last year, a fall in the detection rate was recorded, from 50% to 11.1%.

PUBLIC PERCEPTION Highlights • 95.0% of residents thought that the crime rate in their neighbourhood had remained the same or improved over the past year compared to only 76.5% last year—best result across LPA. • Only 20.8% of respondents stated that they were concerned at becoming a victim of crime in their neighbourhood compared to 25.9% at the same time last year.

STANDARDS OF SERVICE Highlights • A significant improvement of 40.6 percentage points in the percentage of customers who received an update on the progress of their enquiry from 38.7% to 79.3% • All measures relating to updating the public and overall customer experience evidenced considerable improvements

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Angus: Community Summaries ~ April to August 2012 PUBLIC PERCEPTION Highlights • 88.9% of residents thought that the crime rate had remained the same or improved over the past year compared to only 69.5% at the same time last year. • 97.4% of residents said they felt safe walking alone in their neighbourhoods during the day—best result across LPA

tinue their efforts while Supervisors are tasked with supporting the officers’ continued progress in this area. It is vitally important that the members of the Brechin/ Montrose Community have the confidence and belief that they live in safe communities, that the threat of crime in their areas is not a factor in their lives and that the Officers who serve their areas have a positive impact. The very high percentage result indicated that for the majority of people felt this was the case and that the excellent efforts of their local officers were recognised.

TARGETED COMMUNITY ACTIVITY Inspector Mark McInally said: ‘Violent Crime - As most violent crime tends to occur late at night and at the weekend specific efforts were undertaken by Section officers to be high profile in the areas outside the busy licensed premises, particularly at closing times. Being proactive in these areas and engaging with the patrons leaving the licensed premises undoubtedly acted as a deterrent and prevented violent crime from occurring at those locations. Officers also carried out patrols along the various routes taken by the patrons as they made there way home with those officers on foot continuing to be proactive and continued their engagement. This activity again proved positive as no violent crime was recorded for this period.

The challenge now for the Montrose/Brechin officers is to continue their efforts to maintain the current high level of positive feeling among the majority of the people but, more specifically, to ensure that their performance continues and that the message reaches all of the members of the community.’

SECTION 3: ARBROATH Main areas of public concern: drug dealing/drug abuse, housebreaking and antisocial behaviour

Vandalism - An unfortunate increase in the number of vandalisms from the previous period. However, Section officers continue to make full enquiries into any reported vandalisms. Specific hot spot areas received attention from patrolling officers at the appropriate times while the Section Community Officers continued to take every opportunity to discuss with the youths of the Sections the issues relating to vandalism, particularly the effects that vandalism can have on the community.

CRIME Highlights • Reduction of 17.6% in groups 1 to 4 crimes (91 fewer crimes) • Reduction of 72.0% in crimes of indecency from 25 to 7 DETECTION RATE Highlights • Best detection rate across the LPA for crimes of dishonesty at 55.9%. Performance alert! • 7 out of 8 detection rates lower than at the same time last year

It is always disappointing whenever the rate in detection of crime falls. However the communities in Brechin and Montrose can be assured that all crimes committed in their areas will be fully investigated, that every appropriate investigation tool will be utilised and that officers will continue to make efforts to identify those responsible for committing the crimes.

STANDARDS OF SERVICE Highlights • Improvements over all measures of customer satisfaction • 8.7 percentage point improvement on the percentage of customers who received an update on progress after contacting the police to report a crime, from 85.7% to 94.4%.

All section officers are fully aware of the importance of ensuring that members of the public are continually updated on the progress of the enquiry relating to matters they report to the Police. The increase in the number of persons who reported that they have received an update is good news for the Section, however, all officers are being encouraged to con-

Policing Angus: Community Summaries ~ April to August 2012 PUBLIC PERCEPTION Highlights • 92.8% of respondents rated their neighbourhood as a safe place in which to live compared to 79.3% last year. • 25.9% of residents said they were concerned at becoming a victim of crime in their neighbourhood, an improvement of 32.7 percentage points on the result at the same time last year (58.6%).

(51crimes) - best reduction across the LPA • Reduction of 28.0% in crimes of dishonesty

(23 crimes) - best reduction across the LPA. • Reduction of 28.9% in vandalism from 90 to 64 - best percentage reduction across the LPA. DETECTION RATE Performance alert! • Deterioration in the detection rate for Groups 1 to 4 from 35.9 to 24.1% - lowest detection rate across LPA. • Deterioration in the detection rate for vandalism from 36.7% to 18.8% - lowest detection rate across LPA.

TARGETED COMMUNITY ACTIVITY Inspector Adrian Robertson said: ‘The local police commitment to preventing crime, offering advice to victims of crime, conducting high visibility patrols and targeting known offenders continued to reap rewards. The reduction of 17.6% in group 1-4 crimes was testimony to this continued effort. I would hope that the local community take heart from this trend, as it is evidence that Arbroath and the surrounding area is becoming a safer place to live, visit and work. I note from the latest public perception figures, that there has been a increase in the number of people who state they feel safe in their neighbourhood, and a reduction (of 32.7%) in the number of people who were concerned at becoming a victim of crime. I am glad that local people feel positive about their community, and this reflects the downward trend in recorded crime figures.

STANDARDS OF SERVICE Highlights • Best results across LPA for measures relating to updating the public and overall customer experience of the service provided to them by the police. • An improvement of 7.6 percentage points in the percentage of customers who received an update on the progress of their enquiry from 81.3% to 88.9%. PUBLIC PERCEPTION Highlights • 73.7% of respondents stated that they felt safe walking alone in their neighbourhood after dark—best result across LPA. • 16.7% of residents said they were concerned at becoming a victim of crime in their neighbourhood, an improvement of 13.6 percentage points on the result at the same time last year (30.3%).

Customer satisfaction results are important to local officers, and there has been recent emphasis on ensuring that people who report crime are updated regarding enquiries being made. It was pleasing to see that there was an increase in the number of respondents (94.4%) who stated they had received an update after contacting police to report crime. There is still room for improvement here, as we strive towards achieving 100% compliance in this area. It is evident, however, that we also require to focus more on updating people who report matters other than crime to us, as only 41.7% of respondents in these circumstances received an update from the police.’

TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said ‘I was pleased to see that, overall, crimes in Carnoustie and Monifieth had reduced by about 28%. This was due to the pro-active and high profile style of policing in the area. This improvement was also reflected in the public perception figures which revealed that about 74% of residents felt safe walking alone in their neighbourhood after dark - the best result in the Angus area. However, the section does need to improve on detection rates for the crimes committed and all crimes will be reviewed to establish that all avenues of enquiry have been completed.’

SECTION 4: CARNOUSTIE Main areas of public concern: speeding, antisocial behaviour, dangerous driving CRIME Highlights • Reduction of 27.7% in Groups 1 to 4

Policing Angus: Community Summaries ~ April to August 2012 SAFER COMMUNITIES August update Sergeant Fergus Storrier said: During August initiatives carried out included: • Personal safety inputs were delivered to staff at

the surgical unit at Stracathro Hospital by the Crime Prevention Officer. • The Community Officer for Birkhill arranged sum-

mer youth activity with the support of Piperdam Golf Club and also arranged a football project in Newtyle for young people which was run by Dundee Football Club through their community team. Additional work is being carried out to support the development of a youth club in Newtyle. • The Community Officer in Kirriemuir arranged a

‘Not so secret Policeman’s Ball’ to coincide with the town’s music festival which previously caused significant youth issues in the town. Around 60 young people attended this event which dramatically reduced the number of youth problems experienced in the past. • The Road Safety officer along with partners from

Tayside Fire and Rescue, Community Officers, local driving instructors and the Tayside Safety Camera Partnership carried out Driving Ambition inputs to S6 pupils at Arboath High School . • The Road Safety Officer also carried out Road

Safety Awareness Days in Monifieth and Brechin. • The local Community Officer in Monifieth continued

with a Friday night drop-in scheme for young people. The project ran over the summer months and during this time no youth related calls were received. • The Community Officer in Monifieth worked in part-

nership with Trading Standards to run a ‘Think Jessica’ Postal Scams event at Tesco in Monifieth providing information and advice relating to worldwide criminal scam mail letters.

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - AUGUST 2012 SECTION 2 Montrose and Brechin

SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

1362

1396

-2.4%

457

371

23.2%

346

324

6.8%

426

517

-17.6%

133

184

-27.7%

- Detection rate

43.8%

47.3%

-3.5

43.1%

42.6%

0.5

44.2%

49.4%

-5.2

50.2%

53.4%

-3.2

24.1%

35.9%

-11.8

20.7%

116.7%

0.0%

16.7%

-50.0%

- Detection rate

88.6%

86.2%

2.4

92.3%

66.7%

25.6

80.0%

0.0

85.7%

100.0%

-14.3

100.0%

83.3%

16.7

Indecency (G2)

-40.4%

-18.2%

100.0%

-72.0%

-66.7%

- Detection rate

110.7%

78.7%

32.0

77.8%

109.1%

-31.3

130.0%

140.0%

-10.0

114.3%

64.0%

50.3

150.0%

33.3%

116.7

Dishonesty (G3)

784

793

-1.1%

300

229

31.0%

171

187

-8.6%

254

295

-13.9%

-28.0%

- Detection rate

48.1%

50.3%

-2.2

45.0%

44.5%

0.5

51.5%

53.5%

-2.0

55.9%

58.0%

-2.1

20.3%

31.7%

-11.4

515

527

-2.3%

135

125

8.0%

160

127

26.0%

151

185

-18.4%

-23.3%

30.5%

37.8%

-7.3

31.9%

32.0%

-0.1

30.0%

38.6%

-8.6

34.4%

41.6%

-7.2

20.3%

36.7%

-16.4

33.3%

***

-100.0%

200.0%

-100.0%

50.0%

100.0%

-50.0

0.0%

#DIV/0!

***

#DIV/0!

100.0%

***

66.7%

100.0%

-33.3

#DIV/0!

100.0%

***

490

500

-2.0%

126

121

4.1%

156

115

35.7%

144

174

-17.2%

-28.9%

30.0%

35.8%

-5.8

31.7%

31.4%

0.3

30.1%

34.8%

-4.7

33.3%

39.1%

-5.7

18.8%

36.7%

-17.9

0.0%

23.1%

-10.0%

7.7%

-75.0%

30.0%

47.5%

-17.5

25.0%

38.5%

-13.5

11.1%

50.0%

-38.9

42.9%

53.8%

-11.0

100.0%

50.0%

50.0

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING ANGUS: CRIME

CRIME

SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 2 Montrose and Brechin

SECTION 3 Arbroath

SECTION 4 Carnoustie

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2011-12 Result

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

% / pp Change

2011-12 Result

2012-13 Result

98.6% 91.0%

7.6

97.3%

90.3%

7.0

100.0% 91.1%

8.9

100.0% 90.3%

9.7

96.7%

93.3%

3.4

85.0%

84.1% 83.8%

0.3

82.6%

86.4%

-3.8

90.5%

93.3%

-2.8

81.5%

73.7%

7.8

82.4%

83.3%

-0.9

65.0%

75.0% 59.8%

15.2

60.0%

60.7%

-0.7

79.3%

38.7%

40.6

73.3%

68.8%

4.5

88.9%

81.3%

7.6

% of customers who received an update following their contact to report a crime

88.2% 79.3%

8.9

64.3%

76.9% -12.6

91.3%

66.7%

24.6

94.4%

85.7%

8.7

95.2%

88.9%

6.3

% of customers who received an update following their contact for reasons other than to report a crime

50.0% 36.7%

13.3

56.3%

46.7%

9.6

33.3%

12.5%

20.8

41.7%

36.4%

5.3

66.7%

71.4%

-4.7

90.3% 81.7%

8.6

78.9%

71.0%

7.9

88.9%

78.3%

10.6

95.0%

88.6%

6.4

100.0% 94.1%

5.9

First Contact: Overall satisfaction rating for service provided at first contact

2012-13 Target

94.0%

Customer Satisfaction

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police Response Rate

148/420 (35.2%)

39/106 (36.8%)

36/106 (34.0%)

42/129 (32.6%)

31/79 (39.2%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- A statistically significant improvement in satisfaction with service at first contact from 91.0% to 98.6%. This result well exceeds the force target set at 94.0%. - A minimal increase in identifying the person dealing with the enquiry from 83.8% to 84.1%. Again, this result exceeds the target set at 85.0%. Updating the Public

- A statistically significant 15.2 percentage point improvement in updating the public from 59.8% to 75.0%, the highest result across the force. This result again well exceeds the force target set at 65.0%. When analysed by reason for contact - 88.2% of those who reported a crime were updated compared to 79.3% the previous year. A further improvement was also evident in relation to those whose contact was for reasons other than to report a crime whereby 50.0% received an update compared to 36.7% in 2011. Customer Experience

- A statistically significant improvement in overall customer experience from 81.7% to 90.3%, the highest result across the force.

POLICING ANGUS: SERVICE STANDARDS

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to AUGUST 2012

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - AUGUST 2012 SECTION 4 Carnoustie

SECTION 3 Arbroath

SECTION 2 Montrose and Brechin

Change

2012-13

2011-12

Change

2011-12

2012-13

Change

2011-12

2011-12 93.1%

4.4

95.8%

89.7%

6.1

100.0% 100.0%

0.0

92.8%

79.3%

13.5

100.0% 100.0%

0.0

87.4%

71.0%

16.4

95.0%

76.5%

18.5

88.9%

69.5%

19.4

78.2%

50.0%

28.2

88.2%

81.8%

6.4

â&#x20AC;ŚDuring the day

95.7%

95.4%

0.3

95.8%

96.4%

-0.6

97.4%

96.7%

0.7

92.6%

89.7%

2.9

96.2%

97.7%

-1.5

â&#x20AC;ŚAfter dark

59.8%

70.2%

-10.4

63.7%

67.9%

-4.2

53.0%

76.7%

-23.7

55.5%

58.6%

-3.1

73.7%

75.0%

-1.3

22.5%

32.8%

-10.3

20.8%

25.9%

-5.1

25.0%

17.2%

7.8

25.9%

58.6%

-32.7

16.7%

30.3%

-13.6

Neighbourhood as a safe place to live % of residents who rated their neighbourhood as a safe place to live Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

2012-13

2012-13 97.5%

Public Perception

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Top 3 issues that cause most concern in neighbourhoods

Speeding (18.3%) Drug dealing/drug abuse (18.3%) Youths causing annoyance (12.2%)

Drug dealing/drug abuse (23.5%) Youths causing annoyance (17.6%) Dog fouling (11.8%) Speeding (11.8%) Vandalism/graffiti (11.8%)

Speeding (25.0%) Drug dealing/drug abuse (17.9%) Vandalism/graffiti (14.3%) Youths causing annoyance (14.3%)

Drug dealing/drug abuse (26.3%) Housebreaking (15.8%) Antisocial behaviour (10.5%) Speeding (10.5%) Youths causing annoyance (10.5%)

Speeding (22.2%) Antisocial behaviour (16.7%) Dangerous driving (11.1%)

Changes in above concerns between the current and commensurate period the previous year

Same top 2 concerns but 'youths causing annoyance' moves up one position to 3rd concern and replaces 'vandalism'

Speeding' drops from 1st to 3rd position. 'Youths causing annoyance' rises from 4th to 2nd and 'drugs' moves up from 2nd to top concern. 'Dog fouling' enters the top 3

Same top concerns albeit 'drugs' moves up from 3rd to 2nd and 'vandalism' rises from 4th to 3rd

Same top concern whilst 'housebreaking' rises from 5th to 2nd position. 'Speeding' falls from 2nd to 3rd. 'Antisocial behaviour' remains static

Speeding' remains the top concern whilst 'antisocial behaviour' moves up from 5th to 2nd. 'Dangerous driving' enters the top 3 concerns

28/115 (24.3%)

26/110 (23.6%)

Response Rate

117/420 (27.9%)

24/95 (25.3%)

39/100 (39.0%)

POLICING ANGUS: PUBLIC OPINION

SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

POLICING ANGUS: Crime in more detail PERIOD APRIL to AUGUST CRIME CLASSIFICATION

2011/2012 Made known

August Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

1 4 0 12 3 6 0 0 3 0

1 4 0 10 3 5 0 0 2 0

100.0% 100.0% 83.3% 100.0% 83.3% 66.7% -

0 6 0 12 4 9 0 3 1 0

0 6 0 10 2 10 0 3 0 0

100.0% 83.3% 50.0% 111.1% 100.0% 0.0% -

-1 2 0 0 1 3 0 3 -2 0

-100.0% 50.0% 0.0% 33.3% 50.0% -66.7% -

0 2 0 1 3 0 0 2 0 0

0 2 0 0 1 0 0 2 0 0

100.0% 0.0% 33.3% 100.0% -

86.2%

88.6%

20.7%

62.5%

9 0 32 2 4 0

7 0 26 2 2 0

77.8% 81.3% 100.0% 50.0% -

6 0 17 1 3 1

2 0 22 3 2 2

33.3% 129.4% 300.0% 66.7% 200.0%

-3 0 -15 -1 -1 1

-33.3% -46.9% -50.0% -25.0% -

0 0 3 0 0 0

0 0 7 0 0 0

233.3% -

78.7%

31 110.7%

-19

-40.4%

7 233.3%

40 20 27 18 22 26 0 16 540 42 1 2 38 1

19 4 9 7 3 16 0 15 291 12 1 2 19 1

47.5% 20.0% 33.3% 38.9% 13.6% 61.5% 93.8% 53.9% 28.6% 100.0% 100.0% 50.0% 100.0%

40 24 46 15 9 20 0 7 512 21 5 1 63 21

12 2 6 2 4 13 0 6 283 2 5 0 31 11

30.0% 8.3% 13.0% 13.3% 44.4% 65.0% 85.7% 55.3% 9.5% 100.0% 0.0% 49.2% 52.4%

0 0.0% 4 20.0% 19 70.4% -3 -16.7% -13 -59.1% -6 -23.1% 0 -9 -56.3% -28 -5.2% -21 -50.0% 4 400.0% -1 -50.0% 25 65.8% 20 2000.0%

12 7 12 7 0 3 0 2 111 7 2 0 24 6

4 0 1 2 0 1 0 1 70 2 2 0 8 1

33.3% 0.0% 8.3% 28.6% 33.3% 50.0% 63.1% 28.6% 100.0% 33.3% 16.7%

793

399

50.3%

784

377

48.1%

-9

-1.1%

193

47.7%

10 500 17

5 179 15

50.0% 35.8% 88.2%

11 490 14

3 147 7

27.3% 30.0% 50.0%

1 -10 -3

10.0% -2.0% -17.6%

1 114 4

0 25 4

0.0% 21.9% 100.0%

527

199

37.8%

515

157

30.5%

-12

-2.3%

119

24.4%

1396

660

47.3%

1362

596

43.8%

-34

-2.4%

323

133

41.2%

12 1 37 5 1 70 26 21 151 4 7

13 1 37 5 1 69 26 23 154 4 5

108.3% 100.0% 100.0% 100.0% 100.0% 98.6% 100.0% 109.5% 102.0% 100.0% 71.4%

9 1 21 8 1 74 19 15 139 4 11

9 1 21 9 1 73 20 16 138 4 8

100.0% 100.0% 100.0% 112.5% 100.0% 98.6% 105.3% 106.7% 99.3% 100.0% 72.7%

-3 0 -16 3 0 4 -7 -6 -12 0 4

-25.0% 0.0% -43.2% 60.0% 0.0% 5.7% -26.9% -28.6% -7.9% 0.0% 57.1%

1 0 3 1 0 13 8 3 32 0 1

1 0 3 1 0 12 8 3 31 0 1

100.0% 100.0% 100.0% 92.3% 100.0% 100.0% 96.9% 100.0%

335

338 100.9%

302

300

99.3%

-33

-9.9%

96.8%

1664

896

53.8%

-67

-3.9%

385

193

50.1%

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

TOTAL OF GROUPS 1 TO 5

1731

998

57.7%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Policing Perth & Kinross: Community Summaries ~ April to August 2012 DETECTION RATE Highlights • An improvement of 9.0 percentage points for vandalism detection rate from 34.1% to 43.1% - best result across LPA. Performance alert! • Fall in detection rate for Groups 1 to 4 from 44.4% to 33.7%. • A fall of 24.7 percentage points in detection rate for crimes of dishonesty from 46.6% to 21.9%.

SECTION 3: PERTH CITY Main areas of public concern: vandalism/graffiti, speeding and drug dealing/abuse CRIME Highlights • Reduction of 13.7% for vandalism (34 crimes). • Reduction of 20.0% for housebreaking (8 crimes) - best reduction across LPA. Performance Alert • 31.3% increase in robbery from 16 to 21.

STANDARDS OF SERVICE Highlights • An improvement of 16.4 percentage points in the percentage of East Perthshire customers who received an update following their contact to report a crime, rising from 80.0% to 96.4% - best result across LPA Performance alert! • Only 41.2% of respondents received an update following their contact for reasons other than to report a crime compared to 60.0% last year.

DETECTION RATE Highlights • 95.7% of violent crimes detected, an improvement of 3.8 percentage points. • Despite increase in robberies recorded, 90.5% were detected compared to 81.3% last year. Performance alert! • 7.6 percentage point drop in detection rate for crimes of dishonesty from 56.8% to 49.3%.

PUBLIC PERCEPTION Highlights • 97.6% of respondents rated their neighbourhood as a safe place to live - best result across LPA

STANDARDS OF SERVICE Highlights • 14.4 percentage point improvement relating to customers who contacted the police to report a crime, from 68.9% to 83.3%. PUBLIC PERCEPTION Highlights • An improvement of 6.7 percentage points in the percentage of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year.

SECTION 6: SOUTH PERTHSHIRE Main areas of public concern: speeding, drug dealing/abuse and housebreaking CRIME Highlights • Violent crime down by 27.3% (3 crimes). DETECTION RATE Performance alert! • Fall in detection rate for Groups 1 to 4 from 49.7% to 33.1%. • Fall in detection rate for crimes of dishonesty from 52.9% to 27.8%. • 2 housebreaking crimes detected out of 10.

SECTION 5: EAST PERTHSHIRE Main areas of public concern: speeding, housebreaking, youths causing annoyance CRIME Highlights • Best reduction in LPA for groups 1 to 4 of 23.1% (74 fewer crimes). • Vandalism down by 28.6% (26 fewer crimes).

STANDARDS OF SERVICE Highlights • An improvement of 15.4 percentage points in the percentage of customers who re-

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Perth & Kinross: Community Summaries ~ April to August 2012 ceived an update following their contact for reasons other than to report a crime from 42.9% to 58.3% - best joint result across LPA

SECTION 7: PERTHSHIRE

NORTH

AND

WEST

TARGETED COMMUNITY ACTIVITY

Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and speeding

Inspector Iain Ward said: ‘Following on from last month’s scorecard, a review was undertaken of all vandalisms and associated crimes in order to explore every opportunity of increasing our detection rate. I am pleased to see that this work paid dividends with the number of reported crimes remaining steady and the detection rates improving.

CRIME Performance alert! • Increase of 76.5% in Groups 1 to 4 from 81 to 143. • Increase of 81.5% in crimes of dishonesty from 54 to 98. • 22 housebreakings recorded this year compared to 1 last year, none detected.

The Kinross area in particular was targeted by cross border thieves over the period, which was reflected in the increased number of crimes. Some very good partnership working with Fife Constabulary, by officers based at Kinross, identified similarities in areas of Fife bordering ours. Both worked closely over the period with suspects being identified for a number of thefts in Kinross. These enquiries are ongoing with a realistic chance of detections and, therefore, an improvement in the detection rate. I am pleased to see the significant reduction in reported violent crime.

DETECTION RATE Performance alert! • 17.7 percentage point drop in detection rate for vandalism from 41.7% to 24.0% over similar number of crimes recorded. STANDARDS OF SERVICE Highlights • 82.4% of respondents received an update on the progress of their enquiry—best result across LPA. • 88.9% result for overall satisfaction—best across LPA.

Whilst our public perception results remained high, it was interesting to note that these dipped in virtually every area across the LPA. The LPA housebreaking strategy and the positive messages being sent out to our communities regarding this work saw housebreaking falling off the ‘top spot’ of most concern to our communities. We are not being complacent, and are listening very strongly to our communities. Again speeding and anti social driving jumped to the top of the list of concerns. This may well be as a result of our increased focus on this matter with Operation Tupelo, a sectional action plan to directly target known hot spots. There was a significant amount of press coverage and interaction with our communities at the planning stage of this operation which is now well under way. A key aspect of the operation was to fully engage with a diverse range of people who visit, live and work in the area to identify specific areas of concern and to feed back results to them at the conclusion of the operation.

PUBLIC PERCEPTION Highlights • Only 13.6% of respondents stated that they were concerned at becoming a victim of crime in their neighbourhood—best result across LPA.

TARGETED COMMUNITY ACTIVITY Inspector Maggie Pettigrew said ‘North and West Perthshire continues to be a low crime area but percentage crime increases can appear dramatic when we are dealing with small numbers of crimes. One area of concern from the figures was the increase in Domestic Housebreakings when compared with last year from 1 to 22. This increase is due to a series of break-ins to caravans in the Pitlochry and Dunkeld area. I am pleased to report that the culprit has been arrested and a report has been submitted to the Procurator Fis-

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Perth & Kinross: Community Summaries ~ April to August 2012 cal. Officers continue to focus on providing a good service to the public and this is reflected in the excellent overall satisfaction rating given by our customersâ&#x20AC;&#x2122;.

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - AUGUST 2012 SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North and West Perthshire

CRIME

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

Groups 1-4

1669

1746

-4.4%

908

991

-8.4%

246

320

-23.1%

372

354

5.1%

143

76.5%

- Detection rate

41.1%

49.9%

-8.8

47.7%

53.1%

-5.4

33.7%

44.4%

-10.6

33.1%

49.7%

-16.7

32.9%

33.3%

-0.5

-2.8%

-6.1%

0.0%

-27.3%

400.0%

- Detection rate

88.4%

91.5%

-3.1

95.7%

91.8%

3.8

80.0%

100.0%

-20.0

50.0%

81.8%

-31.8

100.0%

0.0

Indecency (G2)

36.0%

76.5%

-66.7%

50.0%

1000.0%

- Detection rate

75.0%

54.0%

21.0

56.7%

64.7%

-8.0

183.3%

44.4%

138.9

76.2%

57.1%

19.0

63.6%

0.0%

63.6

Dishonesty (G3)

1124

1155

-2.7%

603

653

-7.7%

160

191

-16.2%

263

257

2.3%

81.5%

- Detection rate

38.4%

52.9%

-14.5

49.3%

56.8%

-7.6

21.9%

46.6%

-24.7

27.8%

52.9%

-25.2

27.6%

27.8%

-0.2

408

470

-13.2%

229

272

-15.8%

101

-30.7%

11.1%

16.0%

34.8%

35.7%

-0.9

32.8%

36.4%

-3.6

41.4%

34.7%

6.8

37.5%

31.9%

5.6

27.6%

44.0%

-16.4

27.8%

31.3%

***

-50.0%

***

82.6%

77.8%

4.8

90.5%

81.3%

9.2

0.0%

#DIV/0!

***

0.0%

50.0%

-50.0

#DIV/0!

***

377

430

-12.3%

215

249

-13.7%

-28.6%

9.1%

4.2%

32.6%

34.0%

-1.3

31.6%

34.5%

-2.9

43.1%

34.1%

9.0

29.2%

28.8%

0.4

24.0%

41.7%

-17.7

25.0%

-20.0%

37.5%

-9.1%

2100.0%

22.7%

41.7%

-19.0

40.6%

40.0%

0.6

18.2%

25.0%

-7

20.0%

63.6%

-43.6

0.0%

***

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING PERTH & KINROSS: CRIME

SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North & West Perthshire

%/pp Change

2011-12 Result

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

% / pp Change

%/pp Change

2011-12 Result

98.9%

-4.7

89.4%

97.8%

-8.4

96.2% 100.0%

-3.8

98.2% 100.0%

-1.8

94.1% 100.0%

-5.9

85.0%

86.7%

86.1%

0.6

82.9%

85.0%

-2.1

82.9%

89.5%

-6.6

95.1%

90.5%

4.6

85.0%

75.0%

10.0

65.0%

68.3%

64.7%

3.6

51.0%

59.2%

-8.2

75.6%

73.3%

2.3

69.6%

65.8%

3.8

82.4%

77.8%

4.6

% of customers who received an update following their contact to report a crime

84.8%

75.0%

9.8

83.3%

68.9%

14.4

96.4%

80.0%

16.4

72.7%

79.2%

-6.5

95.5% 100.0%

-4.5

% of customers who received an update following their contact for reasons other than to report a crime

43.2%

49.2%

-6.0

33.3%

45.2%

-11.9

41.2%

60.0%

-18.8

58.3%

42.9%

15.4

58.3%

66.7%

-8.4

81.8%

86.3%

-4.5

72.3%

86.3%

-14.0

83.3%

91.7%

-8.4

86.6%

86.7%

-0.1

88.9%

71.4%

17.5

service provided at first contact

2011-12 Result

2012-13 Result

94.2%

First Contact: Overall satisfaction rating for

2012-13 Result

2012-13 Target

94.0%

Customer Satisfaction

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police Response Rate

219/540 (40.5%)

68/180 (37.8%)

54/133 (40.6%)

61/149 (40.9%)

36/78 (46.1%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact - A statistically significant reduction in satisfaction with service at first contact from 98.9% to 94.2%. This result achieves the force target set at 94.0%. - Improvement in identifying the person dealing with the enquiry from 86.1% to 86.7%. Updating the Public - Improvement of 3.6 percentage points in updating the public rising from 64.7% to 68.3%. This result exceeds the force target set at 65.0%. When analysed by reason for contact - 84.8% of those who reported a crime were updated compared to 75.0% the previous year. Conversely, a reduction was evident in relation to those whose contact was for reasons other than to report a crime whereby 43.2% received an update compared to 49.2% in 2011. Customer Experience - Reduction in overall customer experience from 86.3% to 81.8%.

POLICING PERTH & KINROSS: SERVICE STANDARDS

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to AUGUST 2012

SECTION 7 North & West Perthshire

SECTION 6 South Perthshire

SECTION 5 East Perthshire

SECTION 3 Perth City

POLICING PERTH & KINROSS 2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

89.8%

94.4%

-4.6

84.3%

88.0%

-3.7

97.6%

96.1%

1.5

86.0%

96.5%

-10.5

95.6%

100.0%

-4.4

73.6%

75.2%

-1.6

79.0%

72.3%

6.7

74.3%

79.5%

-5.2

60.6%

71.1%

-10.5

86.7%

82.3%

4.4

â&#x20AC;ŚDuring the day

94.0%

97.1%

-3.1

92.1%

92.2%

-0.1

100.0%

98.0%

2.0

92.0%

100.0%

-8.0

91.3%

100.0%

-8.7

â&#x20AC;ŚAfter dark

62.3%

68.8%

-6.5

55.3%

58.0%

-2.7

65.0%

70.0%

-5.0

67.4%

73.0%

-5.6

61.9%

83.3%

-21.4

30.7%

27.7%

3.0

38.7%

28.6%

10.1

30.0%

35.3%

-5.3

30.5%

25.4%

5.1

13.6%

10.5%

3.1

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Top 3 issues that cause most Drug dealing/drug abuse (12.4%) concern in neighbourhoods Housebreaking (12.4%)

Vandalism/graffiti (16.7%) Speeding (13.9%) Drug dealing/drug abuse (11.1%)

Speeding (37.8%) Housebreaking (21.6%) Youths causing annoyance (10.8%)

Speeding (25.0%) Drug dealing/drug abuse (13.9%) Housebreaking (13.9%)

Drug dealing/drug abuse (25.0%) Youths causing annoyance (16.7%) Speeding (8.3%)

Changes in above concerns between the current and commensurate period the previous year

Vandalism' moves up from 4th position to top concern. Similarly 'speeding' moves from 5th to 2nd and 'drugs' falls from 2nd to 3rd

No change in top 3 concerns in section 5

Same top concern whilst 'drugs' moves up from 3rd to 2nd position. 'Housebreaking' falls from 1st to 3rd concern

Drugs' and 'youths causing annoyance' enter the top 3 concerns, whilst 'speeding' falls from 1st to 3rd position

Speeding (24.0%)

Response Rate

Positions 1 and 3 remain unchanged but 'drugs' replaces 'antisocial behaviour'.

168/540 (31.1%)

51/165 (30.9%)

43/130 (33.1%)

51/165 (30.9%)

23/80 (28.8%)

POLICING PERTH & KINROSS: PUBLIC OPINION

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - AUGUST 2012

POLICING PERTH & KINROSS: Crime in more detail PERIOD APRIL to AUGUST CRIME CLASSIFICATION

2011/2012 Made known

August Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

3 12 0 20 18 13 0 1 4 0

3 11 0 19 14 13 0 1 4 0

100.0% 91.7% 95.0% 77.8% 100.0% 100.0% 100.0% -

0 6 0 25 23 10 0 3 2 0

1 6 0 21 19 10 0 2 2 0

100.0% 84.0% 82.6% 100.0% 66.7% 100.0% -

-3 -6 0 5 5 -3 0 2 -2 0

-100.0% -50.0% 25.0% 27.8% -23.1% 200.0% -50.0% -

0 2 0 8 5 1 0 2 0 0

0 2 0 7 3 1 0 2 1 0

100.0% 87.5% 60.0% 100.0% 100.0% -

91.5%

88.4%

-2

-2.8%

88.9%

3 0 28 8 9 2

3 0 19 0 4 1

100.0% 67.9% 0.0% 44.4% 50.0%

13 3 29 5 8 10

5 2 19 12 8 5

38.5% 66.7% 65.5% 240.0% 100.0% 50.0%

10 3 1 -3 -1 8

333.3% 3.6% -37.5% -11.1% 400.0%

3 0 8 0 4 0

3 0 5 4 5 1

100.0% 62.5% 125.0% -

54.0%

75.0%

36.0%

60 23 49 30 49 41 1 32 724 48 9 4 73 12

25 5 34 10 16 17 1 25 382 29 9 1 52 5

41.7% 21.7% 69.4% 33.3% 32.7% 41.5% 100.0% 78.1% 52.8% 60.4% 100.0% 25.0% 71.2% 41.7%

75 28 47 46 33 30 1 17 674 44 4 0 108 17

17 3 20 13 10 13 1 12 274 4 3 0 56 6

22.7% 10.7% 42.6% 28.3% 30.3% 43.3% 100.0% 70.6% 40.7% 9.1% 75.0% 51.9% 35.3%

15 5 -2 16 -16 -11 0 -15 -50 -4 -5 -4 35 5

25.0% 21.7% -4.1% 53.3% -32.7% -26.8% 0.0% -46.9% -6.9% -8.3% -55.6% -100.0% 47.9% 41.7%

18 6 3 6 8 7 0 5 139 9 1 0 21 4

3 0 1 3 6 3 0 0 59 3 0 0 13 0

16.7% 0.0% 33.3% 50.0% 75.0% 42.9% 0.0% 42.4% 33.3% 0.0% 61.9% 0.0%

1155

611

52.9%

1124

432

38.4%

-31

-2.7%

227

40.1%

21 430 19

8 146 14

38.1% 34.0% 73.7%

13 377 18

8 123 11

61.5% 32.6% 61.1%

-8 -53 -1

-38.1% -12.3% -5.3%

2 72 2

0 17 0

0.0% 23.6% 0.0%

GROUP 4 - TOTAL

470

168

35.7%

408

142

34.8%

-62

-13.2%

22.4%

SUB-TOTAL OF GROUPS 1 TO 4

1746

871

49.9%

1669

686

41.1%

-77

-4.4%

336

142

42.3%

11 3 40 15 0 74 37 38 613 5 10

10 3 40 14 0 73 35 37 609 5 8

90.9% 100.0% 100.0% 93.3% 98.6% 94.6% 97.4% 99.3% 100.0% 80.0%

9 3 48 8 0 79 26 30 476 8 6

8 3 48 7 0 75 24 29 474 8 6

88.9% 100.0% 100.0% 87.5% 94.9% 92.3% 96.7% 99.6% 100.0% 100.0%

-2 0 8 -7 0 5 -11 -8 -137 3 -4

-18.2% 0.0% 20.0% -46.7% 6.8% -29.7% -21.1% -22.3% 60.0% -40.0%

2 0 8 1 0 22 6 4 33 1 0

2 0 8 0 0 21 3 3 32 2 1

100.0% 100.0% 0.0% 95.5% 50.0% 75.0% 97.0% 200.0% -

GROUP 5 - TOTAL

846

834

98.6%

693

682

98.4%

-153

-18.1%

93.5%

TOTAL OF GROUPS 1 TO 5

2592

1705

65.8%

2362

1368

57.9%

-230

-8.9%

413

214

51.8%

GROUP 1 - TOTAL

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

18 120.0%

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

TAYSIDE ROAD SAFETY have an interest in road safety and casualty reduction to meet, share and discuss road safety topics of mutual interest.

TAYSIDE ROAD SAFETY UPDATE Tayside Road Safety Co-ordinator, Marian Scott, said:

Forum members are encouraged to link specific topics to constituent Community Planning Partnerships Single Outcome Agreements, where possible, with particular emphasis on the road safety element of the aforementioned plans or agreements.

‘Road Safety Officers continued to deliver a full programme of Road Safety Education to Tayside communities. General Road Safety awareness days took place in May and August covering Monifieth, Brechin, Blaigowrie and Perth. Road safety Officers invited Tayside Safety Camera Partnership to attend alongside to extend the range of information available and attract a wider audience.

The Forum will consider the ongoing development of pertinent local and regional initiatives and campaigns to be considered for best practice and potential suitability for consideration of use across neighbouring local authority areas.’

The events were made as interactive as possible and offered members of the public appropriate advice, information and examples of how they could make informed decisions about being safer road users in everyday life.

July saw Road Safety Officers invited by NHS Tayside to attend a first year celebration of the dedicated support network for parents aged under 21 and having their first child. The event, which was attended by Nicola Sturgeon MSP was held at the Marriot Hall. Road Safety Officers distributed information in respect of in-car safety to around 60 new parents.

Road Safety Officers joined with Roads Policing Unit (RPU) colleagues to deliver in-car safety advice at five ‘Operation Bandit’ events at which 345 child car seats were checked.

The annual week long ’Driving Ambition’ initiative took place in Perth & Kinross during June. Roseanna Cunningham MSP attended the first event at Kinross High School.

The majority of child seats seen did have some faults, which were rectified, and appropriate advice or tuition given.

Organised by the Road Safety Officer, this event encompassed 1,300 S5/6 pupils, covered all areas of driving relevant to those thinking about learning to drive , including choosing a driving instructor, buying a car, car maintenance and road safety.

There was a noticeable increase in the number of children travelling in the front passenger seat position. In cases where children were being transported this way, appropriate advice was given in relation to active air bag and appropriate child restraints.

However, for those not yet considering learning to drive there was information about sustainable transport, safety as a pedestrian and safe passenger behaviour.

Joint working with Roads Policing Unit officers on ‘Operation Bandit’ events is very worthwhile as it allows a more informed picture to be built of what is actually happening on our roads when children are travelling in vehicles.

The event required significant support from other agencies, including Perth and Kinross Council’s Roads and Transport and Youth Services departments, Tayside Safety Camera Partnership, Tayside Fire and Rescue, Perth & District Motorschools Association; AVIVA Insurance, Sidewalk and the Institute of Advanced Motorists.

In June the bi-annual Tayside Road Safety Forum took place. This was chaired by the Road Safety Coordinator and involved partners from the constituent Local authorities, Tayside Safety Camera partnership, Tayside Fire and Rescue, NHS Tayside and the Tayside & Central Scotland Transport Partnership (TACTRAN).

‘Safe Taysiders’, the annual local initiative at which Road Safety Officers participate took place in all three Local Policing Areas and involved P6 and P7 pupils.’

The remit of the group is as follows: ‘The Tayside Road Safety Forum is designed to offer the opportunity to all parties in Tayside who

RESOURCES AND ASSETS

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public. The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within available resources .

At the same time, the Scottish Government has set stretching environmental and energy reduction targets for Scotland. As a major employer in Tayside, Tayside Police is committed to demonstrating its contribution to this aim.

RESOURCES and ASSETS HEALTH & SAFETY Violence to Police Officers and Staff down 7%! 72 % fewer days lost through accidents and violence! Accidents and Violent Incidents

2012/13 2011/12 Change

Accidents to Police Officers and Staff

114%

153

164

-7%

200

186

Violent incidents to Police Officers resulting in lost time

-67%

Total number of incidents resulting in lost time

125%

Total number of days lost

320

-72%

Incidents reported to the Health & Safety Executive

-67%

Violence to Police Officers and Staff Total

Road Traffic collisions

% of Total 3%

Manual handling

Slips, trips and falls

Causation factors

2012/13

2011/12 % of Total

percentage pt diff

Training - in house and at the Scottish Police College

Exposure to violence

46%

48%

-3

Assaults

16%

19%

-3

Injuries caused by sharp objects

Injuries during arrests

15%

18%

-3

Others

10%

11%

-1

Total

186

200

RANDOM DRUG TESTING A programme of testing of both police officers and police staff is carried out. This supports the prevention and management of substance misuse within Tayside Police in order to create and maintain healthy staff and enhance public trust in services delivered by the Force. This programme does not prevent staff reporting concerns about suspected illegal activity by colleagues, which is acted upon.

Apr May Jun Jul Aug

Police Officers

Probationers

Police Staff

Special Constables

Monthly Total

Cumulative Total

Positive Results

8 0 8 0 4

4 0 4 0 10

1 0 1 0 0

0 0 0 0 0

13 0 13 0 14

13 13 26 26 40

0 0 0 0 0

RESOURCES and ASSETS SICKNESS ABSENCE Absence Rate POLICE OFFICERS

Community Policing Div 2012 - 13 2001 - 12

Dundee LPA 2012 - 13 2001 - 12

Angus LPA 2012 - 13 2001 - 12

Perth & Kinross LPA 2012 - 13 2001 - 12

Colour Key

Target 4%

Absence Rate POLICE STAFF

On target

Below target

Last 3 months Jun 3.2% 3.8%

Jul 3.2% 3.8%

Aug 3.3% 3.8%

2012 - 13 2001 - 12

Jun 3.8% 2.7%

Jul 3.9% 2.9%

Aug 4.0% 2.9%

2012 - 13 2001 - 12

Jun 3.8% 5.7%

Jul 3.6% 5.5%

Aug 3.8% 5.5%

2012 - 13 2001 - 12

Jun 2.9% 5.3%

Jul 2.7% 5.0%

Aug 2.8% 4.7%

2012 - 13 2001 - 12

Community Policing Div

Dundee LPA

Angus LPA

Perth & Kinross LPA

Colour Key

Target 4%

On target

Below target

Last 3 months Jun 4.9% 3.5%

Jul 4.8% 3.4%

Aug 5.0% 3.5%

Jun 3.4% 4.5%

Jul 3.3% 4.1%

Aug 3.6% 3.7%

Jun 6.0% 5.1%

Jul 5.3% 5.0%

Aug 4.6% 4.6%

Jun 4.2% 3.2%

Jul 3.9% 3.2%

Aug 4.0% 2.6%

Apr to Aug

Average per person

Working Days Lost

Working Days Lost Apr to Aug

Community Policing Div Short Medium Long Term All Days Lost 2012-13 All Days Lost 2011-12 Percentage difference

Days lost

Dundee LPA Short Medium Long Term All Days Lost 2012-13 All Days Lost 2011-12 Percentage difference

Days lost

Angus LPA Short Medium Long Term All Days Lost 2012-13 All Days Lost 2011-12 Percentage difference

Days lost

Perth & Kinross LPA Short Medium Long Term All Days Lost 2012-13 All Days Lost 2011-12 Percentage difference

Days lost

Ave. per person

1250 609 1716 3575

2.9

4051

3.3

-12%

464 280 762 1506

3.4

1156

2.5

30%

270 116 471 857

3.2

1273

4.7

-33%

310 114 347 771

2.5

1297

4.1

-41%

Community Policing Div Short Medium Long Term All Days Lost 2012-13 All Days Lost 2011-12 Percentage difference

Days lost

Dundee LPA Short Medium Long Term All Days Lost 2012-13 All Days Lost 2011-12 Percentage difference

Days lost

Angus LPA Short Medium Long Term All Days Lost 2012-13 All Days Lost 2011-12 Percentage difference

Days lost

Perth & Kinross LPA Short Medium Long Term All Days Lost 2012-13 All Days Lost 2011-12 Percentage difference

Days lost

537 416 1422 2375

4.5

1771

3.2

34%

47 9 136 192

3.4

282

3.4

-32%

38 25 151 214

4.2

235

4.3

-9%

29 20 138 187

3.7

154

2.4

21%

RESOURCES and ASSETS TOIL AND MODIFIED DUTIES Time off in Lieu (TOIL) In line with Police Regulations, officers are compensated in respect of time spent on duty after normal tour ends or where they have been recalled to duty etc. These additional hours can be taken as payment or accrued as time off in lieu of payment. A record is kept of the number of TOIL hours accrued by officers. The tables below relate to the number of hours accrued throughout Tayside as at 31st August 2012

31st August 2012 POLICE OFFICERS Time off in Lieu (TOIL)

No of Hours

No of Officers

Average per Officer

Dundee

12698

446

Angus

9547

265

Perth & Kinross

12199

315

Others

7946

221

42,390

1,247

Total

Modified Duties Modified duties are defined as temporary, short term rehabilitation duties or working conditions approved to assist an individualâ&#x20AC;&#x2122;s return to the full extent of their duties following illness or injury by permitting return to work of a less demanding capacity. Modified (Protected) duties are generally those which are pregnancy related. There were 59 officers on modified duties as at 31st August 2012. This accounted for 4.7% of overall police strength. The tables below relate to the number of officers throughout Tayside.

31st August 2012 POLICE OFFICERS Modified (Light) Duties

No of Officers

Modified (Protected)

No of Officers

Dundee

Angus

Perth & Kinross

Others

Total

RESOURCES and ASSETS STAFF TRAINING and DEVELOPMENT

COURSES

Last three months 2012/13

Cumulative

Jun

Jul

Aug

Apr to Aug

Number of courses held

119

450

Maximum student places available

871

397

842

3527

Total number of students attending

816

390

818

3366

Percentage of uptake

94%

98%

97%

95%

Total number of training days delivered

813

423

575

3755

SATISFACTION To what extent do you agree with each of the following statements

April -Aug 2012

The pre-course information was … received in sufficient time

96.5%

appropriate and with necessary detail

96.0%

clear and easily understood

97.9%

well structured

98.6%

easy to follow

99.2%

delivered effectively

99.8%

well organised

98.4%

the correct length

90.2%

sufficient for my objectives relevant to my objectives

96.9%

The content of the course was …

The course itself was …

Taking everything into consideration, the course met my expectations 499 responses

97.0% 98.6%

RESOURCES and ASSETS FORCE CONTACT CENTRE AUGUST 2012

TARGET

PUBLIC FEEDBACK ON CUSTOMER SERVICE: FIRST CONTACT

TAYSIDE CALLERS

2012/13

2011/12 Change (pp)

Overall satisfaction rating for time taken to answer the phone - emergency call

94.5%

96.4%

-1.9

Overall satisfaction rating for time taken to answer the phone - non-emergency call

92.4%

91.4%

% of respondents provided with the name of the person dealing with their enquiry

83.4%

83.7%

-0.3

% of respondents who were satisfied that the person dealing with their enquiry was courteous and attentive

98.7%

98.2%

0.5

% of respondents who were satisfied that the person dealing with their enquiry was knowledgeable

97.0%

96.0%

% of respondents who were satisfied that the person dealing with their enquiry was able to explain what would happen next

92.6%

93.1%

-0.5

95.7%

93.2%

2.5

Customer Experience Overall satisfaction rating for service provided at first contact

94.0%

FORCE COMMUNICATIONS CENTRE - CALL MANAGEMENT:

April to August

EMERGENCY

Aug

2012/13

2011/12

Change

20156

22137

-8.9%

4393

89.8%

84.5%

5.3

88.0%

Average call duration (seconds)

n/a

113

Average number of contacts handled per hour (demand)

n/a

103921

108226

-4.0%

23348

64.3%

83.2%

-18.9

41.0%

Average call duration (mins)

n/a

Average number of contacts handled per hour (demand)

n/a

Abandoned call rate (%)

7.2%

5.3%

1.9

13.0%

Number of emergency calls Average speed of answer - emergency calls (%)

<10 secs

(Target 90%)

NON-EMERGENCY Number of non-emergency calls <40 secs

Average speed of answer - non-emergency calls (%)

Force Contact Centre This year, the Force Contact Centre (FCC) has experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resilience, a ‘Call Handling to Dispatch’ training migration plan has been implemented.

RESOURCES and ASSETS FLEET ~ AUGUST 2012 2012/13

2011/12

Percentage Point Change

40.2%

39.1%

1.1

Accidental

-11.3%

Body Fluid

28.6%

Mis-fuel

***

Unreported

0.0%

Vandalism

0.0%

109

116

-6.0%

Dundee

33.3%

Angus

-28.2%

Perth & Kinross

-6.7%

Headquarters Division

-3.8%

109

116

6.0%

Dundee

448,107.00

437,952.00

2.3%

Angus

487,110.00

428,624.00

13.6%

Perth & Kinross

673,497.00

533,291.00

26.3%

Headquarters Division

356,255.00

357,361.00

-0.3%

1,964,969

1,757,228

11.8%

Dundee

31.4

30.9

0.5

Angus

32.1

30.6

1.5

Perth & Kinross

31.3

29.7

1.6

Headquarters Division

31.8

30.5

1.3

31.7

30.4

1.2

Budget Position @ (month in arrears) Percentage of total spend

Vehicle Accident Reports

Total

Accidents per Local Policing Area

Total

Fleet Mileage per Local Policing Area

Total

Average Fuel Consumption (mpg) per LPA

Average

RESOURCES and ASSETS FINANCE - PROCESSING April to August

2012/13

2011/12

Change (p.p/%)

Invoices processed within 15 days

50%

45%

Invoices processed within 30 days

96%

94%

Proportion of all payments made by electronic means

92%

Invoices issued within 5 working days of receipt of request

100%

98%

13%

100%

63%

Percentage of Payroll errors - related to provision of information

14%

-14

Percentage of Payroll unavoidable errors - related to advance payment

23%

-23

Working days between period close and distribution of management reports Percentage of Payroll errors - related to Pay Section

CARBON FOOTPRINT Carbon Management Plan (CMP)

Our plan to reduce from 6,000 tonnes CO2 (Fiscal Year 08/09 output) to 4,500 tonnes by the end of 2015 is slightly ahead of target at 5,188tonnes (end of FY11 target is 5,354 tonnes).

Total CO2 emissions from buildings, waste and transport 7,000 6,057 5,813

6,000

5,579 5,354

5,139

4,932

Emission (tonnes)

5,000

4,733

4,543

4,000

3,000

2,000

1,000

2008

2009

2010

2011

2012 Year

Emissions from building and street lights (tonnes) Emissions from waste (tonnes) Target CO2 Emission (tonnes) Reduction

2013

2014

2015

Emissions from transport (tonnes) Emissions from water (tonnes)

2016

2017

This document is available on the force intranet and web site. It can be viewed there in large print by increasing the magnification on screen.

You can listen to this document as a PDF file by clicking on the ‘View’, menu, selecting ‘Read out aloud’ and ensuring your volume control is turned up.

Ongoing improvement depends on feedback from contributors and users and we would welcome your views. If you require further information about this report please use the contact below.

WHO TO CONTACT

Performance and Planning Unit 0300 111 2222 Email: performanceandplanning@tayside.pnn.police.uk