October 2012 - Performance Report by Tayside Police

2012

TAY S I D E P O L I C E

Introduction

Background

Guidance

Summary of Results

Policing Tayside

Policing Dundee

Policing Angus

Policing Perth & Kinross

Resources & Assets

OCTOBER

Contents

Welcome This report covers a range of force performance and is available on Tayside Police web site every month.

COMMUNITY PRIORITIES

It provides an overview of local performance results and public feedback. Areas covered are: - Dundee Local Policing Area - Angus Local Policing Area - Perth & Kinross Local Policing Area

VISION AND VALUES

STANDARDS

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

OF SERVICE

REVIEW

MANAGE

ENGAGE

RESULTS

RESOURCES

AND LISTEN

Introduction DELIVERING LOCAL POLICING

uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effective delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to issues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of service and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback.

The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators 1.

Standards of Service •

First Contact : overall satisfaction rating

•

First Contact: caller provided with the name of the call handler

•

Proportion of people who received an update on the progress of their enquiry

•

Overall customer experience of the service provided by the police

Crime and Detection Rates •

Violent Crime

•

Robbery

•

Vandalism

•

Domestic Housebreaking

Road Casualties

Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Background

erformance Indicators are derived from detailed policing plans and business plans outlining what Local Policing Areas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 20112014. These form the basis for this performance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan . Analysis of data and context1 with respect to performance indicators, combined with the outputs from public consultation, provide an indication of the extent to which the force is succeeding in contributing to improved community outcomes.

What this will tell us about performance Tayside Police Key Performance Indicators help the force define and measure progress toward the achievement of standards of service and force objectives. Monitoring results over the longer term allows the force to see where sustained improvement occurs, or identifies challenges which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance management and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff.

FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background information in relation to the demands placed upon the force and the environment in which it operates.

Guidance INTERPRETATION OF RESULTS

performance, lying outwith the upper or lower control limits, is commented upon in the summary.

aselines for improvement adopt the methodology used in previous years, incorporating the most recent three years average performance as a starting point for improvement.

In addition, areas of police business not contained within the key performance indicators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a balanced view of organisational activity. This promotes the diverse range of services that support operational policing.

For some KPIs a slight adjustment is applied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down accordingly to ensure that it is both challenging and realistic in terms of achievement .

ublication of Performance Results. This document is published monthly on the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous improvement.

Improvement Targets are agreed annually through a process of consultation with territorial commanders and heads of departments. These are ratified by the Force executive and Tayside Joint Police Board.

esults are colour-coded against the following criteria: On or above target Below target

Results are presented as a ‘Dashboard’ for ease of viewing. Further context is provided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

erformance reporting. Where performance is adhering to the ‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

Summary of results: April - October 2012 1.

Groups 1 to 4 collectively evidenced a 5% decrease by the end of October which was representative of 457 fewer crimes.

STANDARDS OF SERVICE

Two out of four customer satisfaction targets were achieved for the period April to October 2012, with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 3.2 percentage points finalising at 68.2%.

The force achieved 4 out of 9 crime-related targets for recorded violent crime and vandalism, and detection rates for robbery and housebreaking. The detection rate for groups 1 to 4 crimes (41.9%) failed to achieve target by 4.6 percentage points and a further 403 detections would have been required in order to achieve target.

Overall satisfaction at first contact evidenced a 0.8 percentage point improvement compared to the same period the previous year rising from 94.0% to 94.8% and exceeded the force target set at 94.0% by 0.8 percentage points.

The detection rate for violent crime of 83.3% was 1.7 percentage points below target and a further 4 detections would have been required to achieve target. Results between April and August 2012 had all been above target and it was only in September and October that the results were below target.

The proportion of respondents who were provided with the name of the person dealing with their enquiry fell marginally from 84.9% in 2011/12 to 83.8% in 2012/13, and failed to achieve the target set at 85.0%.

73 robberies were recorded, just one more than last year but 5 more than the interim target for October as current forecasts anticipate an increase in crime during the latter part of the year.

Significant improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing a statistically significant 8.2 percentage points to 68.2% compared to 60.0% in 2011/12. As previously stated, this result exceeded the target set for 2012/13 of 65.0%. In addition, further analysis undertaken on this indicator highlighted that 82.8% of customers who had reported a crime were updated on progress with their enquiry with a lesser proportion, 44.5%, who had made contact for other reasons, confirming that they had received an update.

The detection rate for vandalism (29.8%) was just 1.2 percentage point below target (27 detections). 435 domestic housebreakings were recorded this year, just 7 crimes above the interim October target of 429. Considerably higher than average domestic housebreaking results recorded in Dundee LPA and Perth & Kinross LPA during April and May adversely affected the cumulative result to October. Historically, numbers have declined in November and December and should the coming months follow this same pattern then the forthcoming results could achieve interim targets. Despite the erratic nature of recording this year the overall trend is downward facing.

Satisfaction with the overall service provided by Tayside Police returned an improvement of 1.6 percentage points compared to the commensurate figure last year, rising from 83.2% to 84.8%, just below the target of 85.0%.

CRIME

Performance in relation to overall crime groups : • Violent crime (Group 1) - a decrease of 23.9%

(79 crimes) • Crimes of indecency (Group 2) - a decrease of 7.9% (21 crimes) • Crimes of dishonesty (Group 3) - a decrease of 1.3% (72 crimes) • Malicious mischief, vandalism etc (Group 4) a reduction of 10.2% (285 crimes)

COMMUNITY POLICING

The community policing questions are replicated in both the Service Satisfaction and Public Perception surveys in order to compare perceptions of community policing from a service user perspective (those who have had direct contact with the police – Service Satisfaction survey) and as a member of the general public, who may not have had contact with the police (Public Perception survey).

(Data was sourced directly from the crime reporting system on 1 November and may differ slightly to other published results due to some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

For the purpose of this report, results quoted below represent the views of the general public (Public Perception). It should be noted that these results 6

Summary of results: April - October 2012 time last year. At the end of October 2012 the average number of days lost per officer was 4.2 compared to 4.7 at the end of October last year.

are based upon a sample size of 574 of 2100, a response rate of 27.3%. •

•

52.4% of residents thought that the current level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 47.2% felt it was ‘too little’ and a minimal 0.4% believed that there was ‘too much’ patrolling. The majority of respondents, 74.0%, felt reassured when they witnessed an officer on patrol in their neighbourhood whilst 6.7% stated that it caused them concern. One in five respondents had no opinion either way. 12.1% of respondents confirmed that they were able to recognise their community officer either by name, sight or both. A further 15.1%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 48.4% of residents stated that they would like to know the identify of the community officers who looked after their neighbourhood whilst, interestingly, a quarter (24.4%), did not feel there was a need for them to know their community officers. ‘Local newspapers’ were the preferred medium for respondents to be kept informed about actions being taken by officers in their communities.

In total, 5223 days were lost through sickness absence, 33% were attributable to absences of 7 days or less, 17% through absences of between 8 and 28 days and the remaining 50% through absences of 29 days or more. The October police staff result of 5.1% was a deterioration on the 3.5% recorded at the same time last year and failed to meet the target of 4.0%. In terms of average number of days lost per member of staff, this rose from 4.4 at the end of october last year to 6.5 this year. In total, 3412 days were lost through sickness absence, 23% were attributable to absences of 7 days or less, 17% through absences of between 8 and 28 days and the remaining 60% through absences of 29 days or more.

ROAD CASUALTIES

Between April and the end of October, 14 adult fatalities were recorded, three more than at the same time last year. A further 93 people were seriously injured, 27.3% fewer than the 128 people seriously injured at the same time last year. Included in these figures were children ~ 16 had been seriously injured during the first seven months of last year compared to 10 this year, a reduction of 37.5%. No children were killed during the first six months of either year.

54.7% of residents agreed that officers understood the issues that mattered in their neighbourhoods and 47.8% felt that officers were dealing with such matters. Overall, 61.9% of respondents had confidence in the police in their neighbourhood. Taking everything into account, 64.5% of the general public thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

The total number of people killed or seriously injured (107) was 32 fewer than last year—a reduction of 23%. From April 2011, the force adopted the government’s Road Safety Framework Targets to the year 2020.

TELEPHONE RESPONSE

Between April and the end of October 28,023 emergency calls were received and 88.4% of these were answered within 10 seconds. 146,228 nonemergency calls were received and 62.7% were answered within 40 seconds.

PUBLIC PERCEPTION OF CRIME

Nine out of ten respondents in Tayside, 89.1%, perceived their neighbourhood to be a safe place to live. This was a reduction of 2.5 percentage points compared to the same period the previous year when 91.6% of respondents were of the same opinion.

5. SICKNESS ABSENCE

Whilst opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt that crime levels had remained the same during the period – six out of ten respondents - a 1.3 percent-

The absence rate for police officers was 3.4% at the end of October and met the target of 4.0%. This was an improvement on the 3.9% recorded at the same

Summary of results: April - October 2012 age point improvement was recorded for those who felt that crime had decreased rising from 13.3% to 14.6% and similarly, a minimal 2.3 percentage point reduction in those who felt that crime had increased, falling from 25.7% to 23.4%.

ment of 11.0 percentage points, rising from 43.7% in 2011/12 to 54.7% in 2012/13. In addition, ‘dealing with antisocial behaviour’ also returned a statistically significant improvement in performance increasing 6.4 percentage points to 73.8% compared to 67.4% the previous year.

The main issues of concern to residents when asked unprompted were ‘drug dealing/drug abuse’, 17.9% (13.0%), closely followed by ‘speeding’, 15.8% (16.6%) and ‘housebreaking’, 10.4% (9.7%). This provides a similar representation of concerns as in the previous year with ‘drug dealing/drug abuse’ and ‘speeding’ changing position and ‘housebreaking’ replacing ‘antisocial behaviour’. In terms of prevalence of crime in local neighbourhoods, four in ten respondents, 39.8% (46.2%) cited ‘antisocial behaviour’ as a common problem in their local area, followed by dangerous/careless driving’, 33.2% (32.0%) and ‘vandalism/graffiti’, 32.1% (36.8%). This result indicates that opinions mirrored those of the previous year where ‘antisocial behaviour’ was deemed the most common issue blighting local communities. 33.2% (36.1%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the issues which caused them concern, ‘housebreaking’, 44.8% (49.4%), followed by ‘antisocial behaviour’, 38.1% (45.8%) and ‘dangerous/careless driving’, 25.5% (25.0%), were the major issues of concern. Feelings of safety walking alone in local neighbourhoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 93.2% (95.3%) of the public felt safe during the day and 58.9% (63.4%) felt safe after dark. A minority 2.0% of residents stated that a fear of crime prevented them from taking part in their everyday activities. This represented a reduction of 2.5 percentage points compared to the 4.5% who provided the same response in 2011/12. Service Delivery When asked to provide views on the force’s service delivery, first in terms of the importance of certain activities and then how well those activities were executed, every aspect of service delivery evidenced an improvement in performance compared to the same period the previous year. This was particularly apparent for ‘providing a visible presence’ which returned a statistically significant improve-

POLICING TAYSIDE KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1233 Police Staff: 513 Special Constables: 138 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 3O September 2012 and is based upon headcount - which includes full and part-time working.

Angus Local Policing Area Perth & Kinross Local Policing Area

Population 110,630 Land area 2,182 sq km

Population 149,520 Land area 5,286 sq km

Dundee Local Policing Area Population 145,570 Land area 60 sq km

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - OCTOBER 2012 POLICING TAYSIDE

KEY On or above 3 year average

POLICING ANGUS

POLICING PERTH & KINROSS

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

94.0%

94.8%

94.0%

0.8

94.0%

94.6%

91.1%

3.5

94.0%

96.0%

91.3%

4.7*

94.0%

94.1%

98.0%

-3.9*

85.0%

83.8%

84.9%

-1.1

85.0%

79.7%

79.9%

-0.2

85.0%

82.5%

85.9%

-3.4

85.0%

87.6%

89.0%

-1.4

65.0%

68.2%

60.0%

8.2*

65.0%

69.1%

56.0%

13.1*

65.0%

70.5%

58.9%

11.6*

65.0%

66.0%

64.1%

1.9

% customers who received an update following their contact to report a crime

82.8%

71.5%

11.3

78.3%

69.6%

8.7

86.0%

76.1%

9.9

84.1%

70.4%

13.7

% customers who received an update following their contact for reasons other than to report a crime

44.5%

46.3%

-1.8

52.9%

43.0%

9.9

45.5%

40.8%

4.7

38.2%

53.8%

-15.6

85.0%

84.8%

83.2%

1.6

85.0%

85.1%

78.9%

6.2

85.0%

88.8%

82.9%

5.9

85.0%

81.8%

87.1%

-5.3

CUSTOMER SATISFACTION: (*denotes a statistically significant change in results)

First Contact: Overall satisfaction rating for service provided at first contact First Contact:% of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

(Response Rate)

CRIME

753/2100 (35.9%)

234/756 (30.9%)

212/588 (36.1%)

307/756 (40.6%)

Groups 1-4 crime includes: Group 1- Violent Crime; Group 2 - Sexual Offences; Group 3 - Dishonesty and group 4 - Fire-raising, Malicious Mischief etc.

Groups 1-4 recorded

No target

8668

9125

-5.0%

No target

4280

4706

-9.1%

No target

1971

1914

3.0%

No target

2417

2505

-3.5%

- Detection rate

46.5%

41.9%

47.5%

-5.7

45.5%

41.8%

47.1%

-5.4

47.5%

42.7%

46.0%

-3.3

48.0%

41.3%

49.4%

-8.0

520

252

331

-23.9%

273

109

184

-40.8%

104

0.0%

143

-4.2%

85.0%

83.3%

85.2%

-1.9

80.0%

79.8%

79.3%

0.5

91.0%

86.5%

90.4%

-3.8

93.0%

85.7%

93.7%

-8.0

133

1.4%

-20.5%

80.0%

26.1%

- Detection rate

70.0%

79.5%

68.1%

11.4

62.0%

77.1%

54.5%

22.6

85.0%

77.8%

100.0%

-22.2

80.0%

82.8%

87.0%

-4.2

Vandalism recorded

4650

2311

2584

-10.6%

2300

1057

1294

-18.3%

1250

701

679

3.2%

1100

553

611

-9.5%

- Detection rate

31.0%

29.8%

31.5%

-1.7

28.0%

27.4%

29.5%

-2.1

32.0%

30.5%

32.4%

-1.9

34.0%

33.5%

34.9%

-1.4

700

435

404

7.7%

445

270

240

12.5%

-3.2%

160

104

101

3.0%

31.0%

35.6%

37.1%

-1.5

28.0%

30.7%

35.8%

-5.1

33.0%

39.3%

41.3%

-1.9

33.0%

46.2%

37.6%

8.5

Violent Crime recorded - Detection rate Robbery recorded

Domestic Housebreaking recorded - Detection rate

POLICING TAYSIDE

2012-13 Target

Below 3 year average

POLICING DUNDEE

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - OCTOBER 2012 POLICING TAYSIDE

POLICING ANGUS

POLICING PERTH & KINROSS

% /p p C han ge

201 2-1 3 R e su lt

201 1-1 2 R e sult

% /p p C han ge

201 2-1 3 T arget

201 2-1 3 R e su lt

201 1-1 2 R e sult

27.3%

N/A

***

N/A

0.0%

N/A

28.6%

People seriously injured

222

128

-27.3%

N/A

-33.3%

N/A

-45.5%

N/A

-14.5%

Children killed

***

N/A

***

N/A

***

N/A

***

Children seriously injured

-37.5%

N/A

-37.5%

N/A

-83.3%

N/A

100.0%

Sickness Absence - police officers

4.0%

3.4%

3.9%

-0.4

4.0%

3.9%

3.1%

0.7

4.0%

4.3%

5.8%

-1.4

4.0%

3.0%

4.5%

-1.4

Sickness Absence - police staff

4.0%

5.1%

3.5%

1.6

4.0%

4.2%

3.5%

0.7

4.0%

5.3%

4.5%

0.8

4.0%

5.5%

2.5%

3.0

ROAD CASUALTIES

RESOURCES

COMMUNITY PRIORITIES

VISION AND VALUES

STANDARDS OF SERVICE

REVIEW RESULTS

MANAGE RESOURCES

ENGAGE AND LISTEN

POLICING TAYSIDE

201 1-1 2 R e sult

% /p p C han ge

201 2-1 3 R e su lt

201 2-1 3 T arget

201 1-1 2 R e sult

201 2-1 3 T arget

201 2-1 3 R e su lt

People killed

Below 3 year average

% / pp C ha nge

201 2-1 3 T arget

KEY On or above 3 year average

POLICING DUNDEE

TAYSIDE CRIME IN MORE DETAIL PERIOD APR to OCT CRIME CLASSIFICATION

2011/2012 Made known

October Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 ~ Crimes of Violence Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others

6 44 0 134 72 54 5 5 8 3

6 41 0 113 49 55 3 5 7 3

100.0% 93.2% 84.3% 68.1% 101.9% 60.0% 100.0% 87.5% 100.0%

6 24 0 97 73 31 0 10 10 1

6 24 0 75 58 30 0 9 6 2

100.0% 100.0% 77.3% 79.5% 96.8% 90.0% 60.0% 200.0%

0 -20 0 -37 1 -23 -5 5 2 -2

0.0% -45.5% -27.6% 1.4% -42.6% -100.0% 100.0% 25.0% -66.7%

0 1 0 15 11 1 0 2 2 0

0 1 100.0% 0 11 73.3% 8 72.7% 1 100.0% 0 2 100.0% 3 150.0% 0 -

331

282

85.2%

252

210

83.3%

-79

-23.9%

43 0 131 31 31 31

31 0 77 15 17 24

72.1% 58.8% 48.4% 54.8% 77.4%

50 6 102 15 30 43

27 4 83 21 21 39

54.0% 66.7% 81.4% 140.0% 70.0% 90.7%

7 6 -29 -16 -1 12

16.3% -22.1% -51.6% -3.2% 38.7%

6 1 14 2 3 0

267

164

61.4%

246

195

79.3%

-21

-7.9%

404 162 191 113 252 197 10 133 3714 204 35 12 279 39

150 27 80 28 67 99 10 110 2085 76 35 15 179 10

37.1% 16.7% 41.9% 24.8% 26.6% 50.3% 100.0% 82.7% 56.1% 37.3% 100.0% 125.0% 64.2% 25.6%

435 163 201 146 279 151 11 91 3340 203 35 6 405 207

155 31 64 32 51 71 11 67 1652 20 36 2 191 44

35.6% 19.0% 31.8% 21.9% 18.3% 47.0% 100.0% 73.6% 49.5% 9.9% 102.9% 33.3% 47.2% 21.3%

31 1 10 33 27 -46 1 -42 -374 -1 0 -6 126 168

7.7% 0.6% 5.2% 29.2% 10.7% -23.4% 10.0% -31.6% -10.1% -0.5% 0.0% -50.0% 45.2% 430.8%

59 35 24 21 78 19 3 14 522 44 4 2 59 111

22 37.3% 5 14.3% 10 41.7% 3 14.3% 6 7.7% 11 57.9% 3 100.0% 9 64.3% 245 46.9% 2 4.5% 5 125.0% 0 0.0% 19 32.2% 10 9.0%

5745

2971

51.7%

5673

2427

42.8%

-72

-1.3%

995

350

35.2%

99 2584 99

35 815 69

35.4% 31.5% 69.7%

93 2311 93

44 689 63

47.3% 29.8% 67.7%

-6 -273 -6

-6.1% -10.6% -6.1%

23 325 18

7 94 12

30.4% 28.9% 66.7%

GROUP 4 - TOTAL

2782

919

33.0%

2497

796

31.9%

-285

-10.2%

366

113

30.9%

SUB-TOTAL OF GROUPS 1 TO 4

9125

4336

47.5%

8668

3628

41.9%

-457

-5.0%

1419

504

35.5%

57 9 186 73 3 482 208 181 1483 35 76

57 9 188 71 3 476 198 179 1479 38 66

100.0% 100.0% 101.1% 97.3% 100.0% 98.8% 95.2% 98.9% 99.7% 108.6% 86.8%

37 14 161 46 3 428 150 130 1314 42 53

37 14 161 45 2 412 144 125 1309 38 50

100.0% 100.0% 100.0% 97.8% 66.7% 96.3% 96.0% 96.2% 99.6% 90.5% 94.3%

-20 5 -25 -27 0 -54 -58 -51 -169 7 -23

-35.1% 55.6% -13.4% -37.0% 0.0% -11.2% -27.9% -28.2% -11.4% 20.0% -30.3%

3 1 25 5 0 51 17 12 126 8 9

3 1 25 6 0 48 17 11 129 8 10

100.0% 100.0% 100.0% 120.0% 94.1% 100.0% 91.7% 102.4% 100.0% 111.1%

2793

2764

99.0%

2378

2337

98.3%

-415

-14.9%

257

258 100.4%

11918

7100

59.6%

11046

5965

54.0%

-872

-7.3%

1676

GROUP 1 - TOTAL

81.3%

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

3 50.0% 2 200.0% 9 64.3% 0 0.0% 1 33.3% 0 15

57.7%

GROUP 3 ~ Crimes of Dishonesty Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

GROUP 5 ~ Other crimes Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

762

45.5%

Policing Dundee: Community Summaries ~ April to October 2012 SECTION 1: CITY CENTRE/MARYFIELD/EAST END

SECTION 2: LOCHEE/WEST END

Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and housebreaking

Main areas of public concern: drug dealing/drug abuse, vandalism/graffiti and housebreaking CRIME Highlights • Reduction of 34.0% in crimes of violence (16 fewer victims)

CRIME Highlights • Reduction of 38.3% in violent crime (18 crimes). • Reduction in vandalism of 27.0% (66 crimes) Performance alert! • 77.8% increase in the number of crimes of domestic housebreaking recorded—from 27 to 48.

DETECTION RATE Highlights • Improvement in detection rate for domestic housebreaking from 25.8% to 38.2%

SECTION 3: STRATHMARTINE/COLDSIDE

DETECTION RATE Performance alert! • Detection rate for groups 1 to 4 down from 59.5% to 49.0%

Main areas of public concern: drug dealing/ abuse, vandalism/graffiti and housebreaking

TARGETED COMMUNITY ACTIVITY

CRIME Highlights • Reductions in all areas of crime recorded— including: • Crimes of dishonesty reduced by 17.3%, 125 fewer victims of crime

Inspector Steve Main said: ‘To address the main areas of public concern, officers engaged in several activities to combat drug dealing/drug abuse, youths causing annoyance and housebreaking. For example, officers were encouraged to carry out proactive searches in order to develop intelligence and execute drugs search warrants. In addition, officers worked with community safety wardens and carried out high visibility patrols during the October school holidays to reduce the problem of youths causing annoyance. Although there was an increase in housebreaking, this was mainly due to prolific housebreakers being at large and it is hoped that the number reported will fall with the implementation of After Dark Campaign, featuring winter time crime prevention advice and associated intelligence led patrols.

DETECTION RATE Highlights • Detection rate for violent crime improved from 82.6% to 89.7% TARGETED COMMUNITY ACTIVITY Inspector Doug Winter said: ‘It was encouraging to see that the recent performance figures for the Coldside and Strathmartine areas show continued reductions in all areas of recorded crime with a significant reduction in crimes of dishonesty. The most pleasing element of this being that there were 125 fewer victims of crime. It was also important to note the high detection rate for violent crime and the improvement achieved in comparison to a similar period last year.

Reductions in violent crime of 38.3% and vandalism 27.0% were very welcome and should be reduced even further moving into December with the implementation of the Festive Policing Plan. This aims to provide a more visible police presence in the City Centre area making the public feel safer within their community.

These crimes, along with tackling the key areas of public concern in the Coldside and Strathmartine areas - drug dealing/ abuse, dangerous/ careless driving and housebreaking, continue to be the main focus for officers in the section.

Some detection rates may have fallen due to challenges on resources as some officers have been abstracted to work on recent major crimes.’

Recent enforcement activity in respect of drug deal(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April to October 2012 TARGETED COMMUNITY ACTIVITY

ing has proved effective. This remains a significant challenge for the section however, and I would urge communities to continue supporting these efforts by providing the police with detailed local information relating to drugs.

Inspector Kevin Williams said: ‘Our performance continued in a similar vein to recent months; I am pleased that we managed to sustain the reduction in violent crime and it was also reassuring that the standard of service indicator results continued to be positive.

The recent launch of the Force’s ‘After Dark’ campaign highlighted the risk of housebreaking at this time of the year due to the reduced hours of daylight. Other areas in Dundee have recently suffered increases in break-ins and it is again important that the public in Coldside and Strathmartine report any suspicious activity or pass information regarding these crimes, or the goods stolen from them, to the police.

Out biggest challenge remains the level of housebreakings and their associated detections. A recent arrest has made a significant difference to the levels of these crimes taking place and, in due course, this will be reflected in the figures.

The section has performed well over the summer months, despite the commitments to major enquiries and events, such as the Olympic Games, and our aim is to maintain these efforts and continue to deliver an effective local policing service over the forthcoming winter period.’

We are still witnessing a significant reduction in the overall number of Group 1 to 4 crimes and will work hard in order to maintain this position.

SECTION 4: NORTH EAST/BROUGHTY FERRY Main areas of public concern: drug dealing/drug abuse, housebreaking and speeding CRIME Highlights • Reduction in crimes of violence of 54.5% (24 fewer victims) - best decrease across LPA • A 37.3% decrease in vandalism (152 fewer crimes) - best decrease across LPA DETECTION RATE Highlights • Improvement of 12.7 percentage points in the detection rate for violent crime from 77.3% to 90.0% Performance alert! • Decrease in the detection rate for domestic housebreaking from 49.3% to 22.2% STANDARDS OF SERVICE Highlights • A significant increase of 33.3 percentage points from 45.8% to 79.1% for customers who received an update on the progress of their enquiry—best result across LPA

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - OCTOBER 2012 SECTION 1 City Centre, Maryfield & East End

POLICING DUNDEE

SECTION 2 Lochee & West End

SECTION 3 Strathmartine & Coldside

SECTION 4 North East & Broughty Ferry

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

4280

4706

-9.1%

1235

1272

-2.9%

1176

1182

-0.5%

1013

1213

-16.5%

856

1039

-17.6%

- Detection rate

41.8%

47.1%

-5.4

49.0%

59.5%

-10.5

40.0%

43.3%

-3.4

37.5%

44.0%

-6.5

38.8%

39.9%

-1.2

109

184

-40.8%

-38.3%

-34.0%

-37.0%

-54.5%

- Detection rate

79.8%

79.3%

0.5

72.4%

80.9%

-8.4

71.0%

76.6%

-5.6

89.7%

82.6%

7.0

90.0%

77.3%

12.7

Indecency (G2)

108

134

-19.4%

-8.3%

-44.4%

-13.3%

-10.0%

- Detection rate

76.8%

64.3%

12.4

93.2%

70.5%

22.7

68.4%

57.1%

11.3

50.0%

65.4%

-15.4

78.6%

58.8%

19.7

Dishonesty (G3)

2918

2984

-2.2%

970

922

5.2%

806

780

3.3%

597

722

-17.3%

545

560

-2.7%

- Detection rate

43.6%

52.4%

-8.8

49.9%

65.7%

-15.8

41.9%

48.3%

-6.4

37.4%

44.5%

-7.1

41.5%

46.3%

-4.8

Mal Mischief, vandalism (G4)

1145

1404

-18.4%

192

255

-24.7%

319

0.0%

361

415

-13.0%

273

415

-34.2%

- Detection rate

30.5%

30.8%

-0.3

30.2%

31.8%

-1.6

30.4%

25.4%

5.0

32.4%

38.1%

-5.7

28.2%

27.0%

1.2

-20.5%

-8.3%

-35.7%

-30.0%

0.0%

- Detection rate

77.1%

54.5%

22.6

54.5%

41.7%

12.9

77.8%

64.3%

13.5

100.0%

70.0%

30.0

87.5%

37.5%

50.0

Vandalism

1057

1341

-21.2%

178

244

-27.0%

292

294

-0.7%

331

395

-16.2%

256

408

-37.3%

- Detection rate

27.4%

30.7%

-3.3

27.5%

31.6%

-4.0

26.0%

24.1%

1.9

29.6%

39.0%

-9.4

26.2%

27.0%

-0.8

270

240

12.5%

77.8%

-11.3%

-19.0%

47.8%

30.7%

35.8%

-5.1

29.2%

37.0%

-7.9

38.2%

25.8%

12.4

38.2%

32.1%

6.1

22.2%

49.3%

-27.0

Violent Crime (G1)

Robbery

Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING DUNDEE

2012-13 Result

Groups 1-4

CRIME

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to OCTOBER 2012 SECTION 1 City Centre/ Maryfield/East End

POLICING DUNDEE

SECTION 2 Lochee/ West End

SECTION 3 Strathmartine/ Coldside

SECTION 4 North East/ Broughty Ferry

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

96.7%

-4.4

95.0% 92.5%

2.5

94.9%

90.3%

4.6

96.2%

88.1%

8.1

85.0%

79.7% 79.9%

-0.2

71.8%

94.4%

-22.6

78.4% 75.7%

2.7

86.5%

80.9%

5.6

82.9%

76.2%

6.7

65.0%

69.1% 56.0% 13.1*

61.2%

70.4%

-9.2

66.7% 54.3% 12.4

70.8%

59.0%

11.8

79.1%

45.8% 33.3*

% of customers who received an update following their contact to report a crime

78.3% 69.6%

8.7

71.0%

92.3%

-21.3

79.3% 60.0% 19.3

85.7%

77.4%

8.3

78.1%

56.5%

21.6

% of customers who received an update following their contact for reasons other than to report a crime

52.9% 43.0%

9.9

44.4%

53.3%

-8.9

47.4% 47.8%

-0.4

50.0%

41.9%

8.1

81.8%

33.3%

48.5

85.1% 78.9%

6.2

85.7%

85.3%

0.4

85.0% 77.4%

7.6

85.5%

77.0%

8.5

84.4%

78.9%

5.5

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

Response Rate

85.0%

234/756 (30.9%)

58/175 (33.1%)

61/210 (29.0%)

62/189 (32.8%)

53/182 (29.1%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- Improvement in satisfaction with service at first contact from 91.1% to 94.6%. - A minimal reduction in identifying the person dealing with the enquiry from 79.9% to 79.7%. Updating the Public

- A statistically significant improvement in updating the public from 56.0% to 69.1%. This result achieves the force target set at 65.0%. When analysed by reason for contact - 78.3% of those who reported a crime were updated compared to 69.6% the previous year. Similarly, a 9.9 percentage point improvement was evident in relation to those whose contact was for reasons other than to report a crime whereby 52.9% received an update compared to 43.0% in 2011. Customer Experience

- Improvement in overall customer experience from 78.9% to 85.1%.

POLICING DUNDEE

2011-12 Result

2012-13 Result

% / pp Change

92.3%

service provided at first contact

2011-12 Result

3.5

First Contact: Overall satisfaction rating for

2012-13 Result

94.6% 91.1%

(*denotes a statistically significant change in results)

2012-13 Target

94.0%

Customer Satisfaction

DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - OCTOBER 2012 SECTION 4 North East/ Broughty Ferry

SECTION 3 Strathmartine/ Coldside

SECTION 2 Lochee/ West End

SECTION 1 City Centre/ Maryfield/East End

POLICING DUNDEE 2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

85.9%

-5.8

66.7%

76.0%

-9.3

81.8%

81.4%

0.4

78.0%

88.6%

-10.6

88.9%

90.2%

-1.3

69.3%

77.3%

-8.0

63.0%

76.5%

-13.5

75.6%

67.7%

7.9

68.9%

77.3%

-8.4

67.5%

83.7%

-16.2

â&#x20AC;ŚDuring the day

87.7%

91.4%

-3.7

86.7%

96.3%

-9.6

85.7%

86.0%

-0.3

87.8%

88.6%

-0.8

90.9%

93.0%

-2.1

â&#x20AC;ŚAfter dark

47.5%

52.8%

-5.3

37.0%

53.8%

-16.8

38.0%

39.0%

-1.0

50.0%

46.1%

3.9

62.2%

62.5%

-0.3

52.7%

50.5%

2.2

73.3%

46.2%

27.1*

52.8%

58.1%

-5.3

51.3%

50.0%

1.3

39.5%

47.8%

-8.3

Police Visibility % of residents who perceived 47.7% that Tayside Police performed 'very' or 'fairly' well at providing a visible presence

38.1%

9.6

53.6%

42.8%

10.8

44.5%

29.1%

15.4

43.2%

35.7%

7.5

51.3%

43.4%

7.9

(*denotes a statistically significant change in results)

Neighbourhood as a safe place to live % of residents who rated their neighbourhood as a safe place to live Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Drug dealing/drug abuse (27.1%)

Top 3 issues that cause most Housebreaking (12.9%) concern in neighbourhoods Vandalism/graffiti (12.1%) Response Rate

174/756 (23.0%)

Drug dealing/drug abuse (29.6%) Youths causing annoyance (14.8%) Housebreaking (11.1%)

30/175 (17.1%)

Drug dealing/drug abuse (34.0%) Vandalism/graffiti (17.0%) Housebreaking (8.5%)

56/210 (26.7%)

Drug dealing/drug abuse (24.2%) Housebreaking (15.2%) Vandalism/graffiti (15.2%)

42/189 (22.2%)

Drug dealing/drug abuse (18.2%) Housebreaking (18.2%) Speeding (17.9%)

46/182 (25.3%)

POLICING DUNDEE

2012-13 80.1%

Public Perception

POLICING DUNDEE: Crime in more detail PERIOD APR to OCT CRIME CLASSIFICATION

2011/2012 Made known

October Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

1 21 0 81 44 25 5 3 1 3

1 19 0 65 24 27 3 3 1 3

100.0% 90.5% 80.2% 54.5% 108.0% 60.0% 100.0% 100.0% 100.0%

6 10 0 44 35 9 0 2 2 1

5 10 0 33 27 7 0 2 1 2

83.3% 100.0% 75.0% 77.1% 77.8% 100.0% 50.0% 200.0%

5 -11 0 -37 -9 -16 -5 -1 1 -2

500.0% -52.4% -45.7% -20.5% -64.0% -100.0% -33.3% 100.0% -66.7%

0 1 0 8 7 1 0 1 1 0

184

146

79.3%

109

79.8%

-75

-40.8%

68.4%

23 0 54 17 12 28

14 0 23 11 8 21

60.9% 42.6% 64.7% 66.7% 75.0%

20 2 34 8 14 30

10 0 27 3 9 31

50.0% 0.0% 79.4% 37.5% 64.3% 103.3%

-3 2 -20 -9 2 2

-13.0% -37.0% -52.9% 16.7% 7.1%

1 0 6 2 0 0

0 0 4 0 0 0

0.0% 66.7% 0.0% -

134

57.5%

108

74.1%

-26

-19.4%

44.4%

240 89 80 43 157 104 8 64 1942 85 20 5 127 20

86 14 20 7 46 46 8 57 1150 26 20 8 73 2

35.8% 15.7% 25.0% 16.3% 29.3% 44.2% 100.0% 89.1% 59.2% 30.6% 100.0% 160.0% 57.5% 10.0%

270 84 75 55 197 83 9 56 1671 101 24 3 170 120

83 17 28 14 35 33 9 43 871 12 25 2 82 17

30.7% 20.2% 37.3% 25.5% 17.8% 39.8% 100.0% 76.8% 52.1% 11.9% 104.2% 66.7% 48.2% 14.2%

30 -5 -5 12 40 -21 1 -8 -271 16 4 -2 43 100

12.5% -5.6% -6.3% 27.9% 25.5% -20.2% 12.5% -12.5% -14.0% 18.8% 20.0% -40.0% 33.9% 500.0%

43 17 8 8 48 10 2 9 294 20 2 0 24 72

8 18.6% 3 17.6% 5 62.5% 0 0.0% 4 8.3% 4 40.0% 2 100.0% 6 66.7% 130 44.2% 2 10.0% 3 150.0% 0 9 37.5% 4 5.6%

2984

1563

52.4%

2918

1271

43.6%

-66

-2.2%

557

180

32.3%

55 1294 55

15 382 35

27.3% 29.5% 63.6%

38 1057 50

23 290 36

60.5% 27.4% 72.0%

-17 -237 -5

-30.9% -18.3% -9.1%

6 143 13

2 41 7

33.3% 28.7% 53.8%

GROUP 4 - TOTAL

1404

432

30.8%

1145

349

30.5%

-259

-18.4%

162

30.9%

SUB-TOTAL OF GROUPS 1 TO 4

4706

2218

47.1%

4280

1787

41.8%

-426

-9.1%

747

247

33.1%

31 3 78 44 2 255 127 106 631 20 50

31 3 79 43 2 249 121 104 626 22 45

100.0% 100.0% 101.3% 97.7% 100.0% 97.6% 95.3% 98.1% 99.2% 110.0% 90.0%

12 8 56 25 2 212 84 74 588 24 29

12 8 56 24 1 204 79 69 587 20 29

100.0% 100.0% 100.0% 96.0% 50.0% 96.2% 94.0% 93.2% 99.8% 83.3% 100.0%

-19 5 -22 -19 0 -43 -43 -32 -43 4 -21

-61.3% 166.7% -28.2% -43.2% 0.0% -16.9% -33.9% -30.2% -6.8% 20.0% -42.0%

0 0 5 2 0 18 8 9 68 4 4

0 0 5 3 0 18 8 6 70 4 5

GROUP 5 - TOTAL

1347

1325

98.4%

1114

1089

97.8%

-233

-17.3%

118

119 100.8%

TOTAL OF GROUPS 1 TO 5

6053

3543

58.5%

5394

2876

53.3%

-659

-10.9%

865

366

GROUP 1 - TOTAL

0 1 100.0% 0 5 62.5% 4 57.1% 1 100.0% 0 1 100.0% 1 100.0% 0 -

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

100.0% 150.0% 100.0% 100.0% 66.7% 102.9% 100.0% 125.0%

42.3%

Policing Angus: Community Summaries ~ April to October 2012 so as to provide an even higher profile presence in the commercial areas of Montrose and Brechin ~ both day and night. The managers and staff of almost all retail outlets within the Section have been visited to refresh existing lines of communication between themselves and the police, and to provide them with relevant crime prevention advice.

SECTION 1: FORFAR & KIRRIEMUIR Main areas of public concern: drug dealing/drug abuse, youths causing annoyance, speeding CRIME Performance alert! • Increase of 100% in crimes of violence from 11 to 22 • Increase in crimes of vandalism of 17.2% (31 more crimes)

In addition to this form of crime prevention work, officers in both Montrose and Brechin are continuing to carry out patrols as part of the ‘After Dark’ initiative with a view to providing public reassurance, and in an effort to identify opportunities for thieves. Since the start of this initiative, well over 50 potential opportunities for the criminal have been identified by officers carrying out these patrols, and brought to the attention of the occupant of the property, thereby preventing them from becoming potential victims of crime.

TARGETED COMMUNITY ACTIVITY Inspector Ally Robertson said: ‘The April to October report demonstrated that the officers in the Forfar and Kirriemuir section had to manage an increase in violence and vandalism compared to last year. In order to address this they increased their visibility to show an improved presence. In addition, they worked in partnership with other stakeholders, such as the Pubwatch Initiative, addressing the night time economy where there has been an increase in assaults and vandalisms. However, I was pleased to see that our detection rate for violent crime had improved. This type of crime will continue to receive particular attention until we see tangible reductions.’

As acknowledged in previous months, the towns of Montrose and Brechin have experienced an increase in the number of vandalisms reported. However, I am pleased to report that the number of these has now started to decline. This is no doubt allied to the work of the Community Officers as they continue to engage with the persons responsible for such criminal behaviour by introducing them to the many diversionary activities available to them. These include the recently reintroduced Friday Night Project and the previously very successful Young Fire-fighters Initiative run jointly by Police and Tayside Fire Service. I am hopeful that the use of such diversionary tactics will result in a notable reduction in the number of complaints of vandalism and Youths Causing Annoyance type calls made to police, particularly as they are very closely linked to one another.

SECTION 2: MONTROSE & BRECHIN Main areas of public concern: speeding, drug dealing/abuse, vandalism/graffiti & youths causing annoyance CRIME Performance alert! • 29.6% increase in vandalism from 162 to 210

In addition to the decrease in crimes of vandalism, it was very heartening to see the continuing high levels of satisfaction and confidence in the police still being expressed by the public in general. I have no doubt that this was due to officers continuing their efforts to ensure that members of the public were provided with regular updates on the progress of the enquiry. I hope to improve levels of satisfaction even further as a result of a recently issued instruction to have all officers complete and issue contact cards to every members of the public who reports a crime to them, or indeed any matter that might take some time to resolve.

DETECTION RATE Performance alert! • Group 1 to 4 detection rate (41.7%) 6.6 percentage points below last year (48.3%) against a 21.8% increase in crime recorded TARGETED COMMUNITY ACTIVITY Inspector Hamish Gray said: ‘Now that the festive period is upon us, officers in Brechin and Montrose have amended their patrols

I am also pleased to report that speed detection work continues to be carried out at identified loca-

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Angus: Community Summaries ~ April to October 2012 tions in Montrose, and that a general clampdown on antisocial driving has greatly reduced the number of complaints of this nature.’

Over the next month, the festive policing plan for the area will commence which will continue to target this type of offending, and offer reassurance and support to members of the public to enable them to enjoy the seasonal festivities in a safe environment.

SECTION 3: ARBROATH

Although the standard of service survey results reflect that 81% of the respondees were provided with a name of the officer attending incidents, and 72% reported receiving timely updates regarding crimes they had reported, I feel that there is still room for improvement here. As such, all officers will be tasked with improving their efforts in these areas in the months ahead.

Main areas of public concern: drug dealing/drug abuse, speeding, youths causing annoyance CRIME Highlights • All measures of recorded crime had either reduced or stayed the same. Overall, an 11.8% (or 81 crime) reduction for groups 1 to 4

Public perception results continued to reflect the falling crime levels in the Arbroath area, and I was pleased to see that local people felt more secure about their area as a result of the activity of their local officers. The large reductions in people who expressed concern at becoming a victim of crime in their neighbourhood (33.1 percentage point reduction) was extremely pleasing, and demonstrated that the efforts of officers to be visible and reassure the public is having the desired effect.’

PUBLIC PERCEPTION Highlights • 80.6% of residents who responded to the survey thought that the crime rate in their neighbourhood had remained the same or improved over the past year—a significant 33.7 percentage point improvement on the 46.9% recorded at the same time last year. • 21.6% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a significant improvement of 33.1 percentage points on the result at the same time last year (54.7%)

SECTION 4: CARNOUSTIE

TARGETED COMMUNITY ACTIVITY

Main areas of public concern: speeding, youths causing annoyance , anti-social behaviour & dangerous driving

Inspector Adrian Robertson said: ‘It is notable that all recorded crime in Arbroath section either fell or remained at the same rate level as the previous year. This is testimony to the efforts of local officers in proactively reducing crime across the area through conducting highly visible patrols, issuing crime prevention advice, and targeting active criminals.

CRIME Highlights • Reduction of 32.8% in groups 1 to 4 (82 crimes) - best reduction across LPA • Reduction of 33.0% in crimes of dishonesty (38 crimes) DETECTION RATE Performance alert! • Deterioration in the detection rate for groups 1 to 4 from 32.4 to 28.0% • Deterioration in the detection rate for vandalism from 32.2% to 22.1%

It was particularly pleasing that levels of violent crime reduced by 36%, and reported indecencies fell by 54%. These crime types were identified as potentially problematic at the end of October last year, and much effort has been made to target likely offenders involved in this type of crime, as well as conducting preventative patrols around pubs and clubs (where a significant number of violent incidents occur). Local officers have also worked in partnership with other agencies to focus on alcohol misuse, which is also often a contributory factor in violent crime.

STANDARDS OF SERVICE Highlights • Best results across LPA for measures relating to updating the public and overall customer experience

Policing Angus: Community Summaries ~ April to October 2012 PUBLIC PERCEPTION Highlights • 12.5% of residents said they were concerned at becoming a victim of crime in their neighbourhood—best result across LPA—and a significant improvement on the 30.7% recorded at the same time last year.

every Friday night. Tayside Police and Trading standards worked closely together to prevent the sale of age restricted products such as Fireworks.’

TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said: ‘The high profile activity and policing style undertaken by Officers in Carnoustie resulted in a very encouraging reduction in all areas of crime. This style and activity will be maintained particularly during the current period leading up to Christmas where people will have a larger amount of expensive items within their households. However, the section does need to improve on detection rates for the crimes committed and this will to be highlighted to all staff and efforts will be made to address this. It has been highlighted that the public are happy with the general service they have received from their local officers and that they have been updated as to how the investigation into their crimes has been progressed. The continued good results in this area are again due to the high profile policing style undertaken during this period. This will continue, however the challenge will be to maintain these good results as we wish to make all members of the public feel safe in the Carnoustie / Monifieth area.’

SAFER COMMUNITIES October update TARGETED COMMUNITY ACTIVITY Sergeant Fergus Storrier said: ‘To coincide with the clocks going back, the ‘After Dark’ campaign was launched. This annual campaign aims to remind householders and the wider community about Crime Prevention measures that can be taken, especially during the winter months. Friday Nights projects are a partnership approach supported by Tayside Police for the purpose of diverting young people away from anti social behaviour and under age drinking. These successful projects continued to run with great success in areas such as Arbroath where 150 young people attended

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - OCTOBER 2012 SECTION 2 Montrose and Brechin

SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

Groups 1-4

1971

1914

3.0%

665

540

23.1%

530

435

21.8%

608

689

-11.8%

168

250

-32.8%

- Detection rate

42.7%

46.0%

-3.3

41.8%

43.5%

-1.7

41.7%

48.3%

-6.6

48.7%

51.5%

-2.8

28.0%

32.4%

-4.4

0.0%

100.0%

25.0%

-36.0%

-50.0%

- Detection rate

86.5%

90.4%

-3.8

90.9%

81.8%

9.1

80.0%

100.0%

-20.0

81.3%

92.0%

-10.8

100.0%

87.5%

12.5

Indecency (G2)

-37.1%

-14.3%

-6.7%

-54.5%

-62.5%

- Detection rate

105.1%

79.2%

25.9

80.0%

109.1%

-29.1

121.4%

112.5%

8.9

91.7%

65.4%

26.3

166.7%

50.0%

116.7

Dishonesty (G3)

1132

1078

5.0%

404

332

21.7%

285

238

19.7%

366

393

-6.9%

115

-33.0%

- Detection rate

46.0%

50.0%

-4.0

43.8%

46.7%

-2.9

46.0%

54.6%

-8.7

53.3%

56.7%

-3.5

23.4%

27.0%

-3.6

743

714

4.1%

227

183

24.0%

221

174

27.0%

211

238

-11.3%

119

-29.4%

31.4%

34.3%

-3.0

31.7%

31.1%

0.6

29.4%

35.6%

-6.2

36.0%

37.0%

-1.0

23.8%

31.9%

-8.1

80.0%

***

-100.0%

0.0%

77.8%

100.0%

***

80.0%

#DIV/0!

***

#DIV/0!

100.0%

***

66.7%

100.0%

-33.3

100.0%

0.0

701

689

1.7%

211

180

17.2%

210

162

29.6%

203

229

-11.4%

118

-34.7%

30.5%

33.8%

-3.3

32.2%

31.1%

1.1

27.6%

33.3%

-5.7

35.0%

37.1%

-2.1

22.1%

32.2%

-10.1

-3.2%

-4.0%

12.5%

0.0%

-50.0%

39.3%

41.3%

-1.9

33.3%

36.0%

-2.7

38.9%

43.8%

-4.9

43.8%

50.0%

-6.25

66.7%

33.3%

33.3

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING ANGUS

CRIME

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to OCTOBER 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 2 Montrose and Brechin

SECTION 3 Arbroath

SECTION 4 Carnoustie

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

6.1

95.8%

89.2%

6.6

98.3% 92.6%

5.7

90.7%

92.3%

-1.6

First Contact: % of respondents provided with the name of the person dealing with their enquiry

85.0%

82.5% 85.9%

-3.4

81.3%

88.5%

-7.2

88.9%

95.2%

-6.3

81.0% 78.6%

2.4

80.0%

82.4%

-2.4

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

65.0%

70.5% 58.9% 11.6*

57.8%

54.5%

3.3

65.1%

41.5%

23.6

72.3% 72.5%

-0.2

89.5%

70.4%

19.1

% of customers who received an update following their contact to report a crime

86.0% 76.1%

9.9

70.0%

66.7%

3.3

85.2%

63.2%

22.0

89.7% 88.5%

1.2

93.5%

81.8%

11.7

% of customers who received an update following their contact for reasons other than to report a crime

45.5% 40.8%

4.7

48.0%

44.4%

3.6

31.3%

22.7%

8.6

44.4% 43.8%

0.6

71.4%

60.0%

11.4

88.8% 82.9%

5.9

84.9%

75.0%

9.9

80.4%

79.6%

0.8

93.4% 88.9%

4.5

97.7%

89.3%

8.4

212/588 (36.1%)

54/147 (36.7%)

52/150 (34.7%)

63/179 (35.2%)

43/112 (38.4%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- A statistically significant improvement in satisfaction with service at first contact from 91.3% to 96.0%. This result exceeds the force target set at 94.0%. - A reduction in identifying the person dealing with the enquiry from 85.9% to 82.5%. Updating the Public

- A statistically significant 11.6 percentage point improvement in updating the public from 58.9% to 70.5%, the highest result across the force. This result again exceeds the force target set at 65.0%. When analysed by reason for contact - 86.0% of those who reported a crime were updated compared to 76.1% the previous year. A further improvement was also evident in relation to those whose contact was for reasons other than to report a crime whereby 45.5% received an update compared to 40.8% in 2011. Customer Experience

- Improvement in overall customer experience from 82.9% to 88.8%, the highest result across the force.

POLICING ANGUS

2011-12 Result

91.9%

Response Rate

2011-12 Result

2012-13 Result

98.0%

85.0%

2012-13 Result

% / pp Change

4.7*

rating of the service provided by Tayside Police

2011-12 Result

96.0% 91.3%

Customer Experience: Overall satisfaction

2012-13 Result

94.0%

(*denotes a statistically significant change in results)

2012-13 Target

First Contact: Overall satisfaction rating for service provided at first contact

Customer Satisfaction

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - OCTOBER 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 4 Carnoustie

SECTION 3 Arbroath

SECTION 2 Montrose and Brechin

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

89.7%

1.2

98.2%

97.7%

0.5

92.1%

83.8%

8.3

86.3%

69.4%

16.9*

89.2%

73.9%

15.3

85.0%

70.6%

14.4

80.6%

46.9%

â&#x20AC;ŚDuring the day

95.6%

96.7%

-1.1

93.9%

97.4%

-3.5

96.3%

97.8%

-1.5

94.6%

â&#x20AC;ŚAfter dark

64.4%

68.8%

-4.4

66.7%

57.9%

8.8

57.1%

64.5%

-7.4

20.1%

33.4%

-13.3*

21.3%

28.6%

-7.3

25.5%

20.5%

Police Visibility % of residents who perceived 61.3% that Tayside Police performed 'very' or 'fairly' well at providing a visible presence

48.4%

12.9*

54.2%

50.0%

4.2

59.1%

52.6%

100.0% 100.0%

0.0

33.7*

92.0%

82.2%

9.8

92.8%

1.8

97.4%

98.4%

-1.0

58.3%

52.4%

5.9

80.6%

79.4%

1.2

5.0

21.6%

54.7%

-33.1*

12.5%

30.7%

-18.2*

6.5

62.5%

36.3%

26.2*

67.6%

51.9%

15.7

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Speeding (19.7%)

Top 3 issues that cause most Drug dealing/drug abuse (17.2%) concern in neighbourhoods Youths causing annoyance (13.1%)

Response Rate

166/588 (28.2%)

Drug dealing/drug abuse (30.4%) Youths causing annoyance (13.0%) Speeding (13.0%)

33/133 (24.8%)

Speeding (26.8%) Drug dealing/drug abuse (17.1%) Youths causing annoyance (12.2%)

55/140 (39.3%)

Drug dealing/drug abuse (21.4%) Speeding (14.3%) Youths causing annoyance (14.3%)

38/161 (23.6%)

Speeding (20.0%) Youths causing annoyance (13.3%) Antisocial behaviour (10.0%) Dangerous driving (10.0%)

40/154 (26.0%)

POLICING ANGUS

2012-13 90.9%

Change

Change 2.1

2011-12

2011-12 93.7%

(*denotes a statistically significant change in results)

2012-13

2012-13 95.8%

Public Perception

POLICING ANGUS: Crime in more detail PERIOD APR to OCT CRIME CLASSIFICATION

2011/2012 Made known

October Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

2 5 0 25 5 11 0 1 3 0

2 5 0 22 5 10 0 1 2 0

100.0% 100.0% 88.0% 100.0% 90.9% 100.0% 66.7% -

0 8 0 19 9 10 0 4 2 0

0 8 0 15 7 11 0 3 1 0

100.0% 78.9% 77.8% 110.0% 75.0% 50.0% -

-2 -100.0% 3 60.0% 0 -6 -24.0% 4 80.0% -1 -9.1% 0 3 300.0% -1 -33.3% 0 -

0 0 0 2 0 0 0 1 0 0

0 0 0 3 0 0 0 0 1 0

90.4%

86.5%

0.0%

4 133.3%

13 0 44 5 8 0

10 0 32 4 4 0

76.9% 72.7% 80.0% 50.0% -

8 1 28 1 5 1

4 50.0% 1 100.0% 29 103.6% 5 500.0% 2 40.0% 2 200.0%

-5 1 -16 -4 -3 1

-38.5% -36.4% -80.0% -37.5% -

0 1 2 0 2 0

0 1 100.0% 1 50.0% 0 0 0.0% 0 -

71.4%

97.7%

-26

-37.1%

63 27 40 24 26 33 0 20 742 48 3 2 48 2

26 6 14 9 3 23 0 17 394 13 3 3 26 2

41.3% 22.2% 35.0% 37.5% 11.5% 69.7% 85.0% 53.1% 27.1% 100.0% 150.0% 54.2% 100.0%

61 39 63 29 17 27 0 8 707 32 5 3 84 57

24 3 11 4 5 20 0 7 385 2 5 0 35 20

39.3% 7.7% 17.5% 13.8% 29.4% 74.1% 87.5% 54.5% 6.3% 100.0% 0.0% 41.7% 35.1%

-2 -3.2% 12 44.4% 23 57.5% 5 20.8% -9 -34.6% -6 -18.2% 0 -12 -60.0% -35 -4.7% -16 -33.3% 2 66.7% 1 50.0% 36 75.0% 55 2750.0%

4 14 9 4 6 2 0 1 90 8 0 2 18 32

1078

539

50.0%

1132

521

46.0%

5.0%

190

44.2%

15 679 20

8 220 17

53.3% 32.4% 85.0%

22 701 20

7 214 12

31.8% 30.5% 60.0%

7 22 0

46.7% 3.2% 0.0%

3 85 3

3 26 3

100.0% 30.6% 100.0%

714

245

34.3%

743

233

31.4%

4.1%

35.2%

1914

881

46.0%

1971

842

42.7%

3.0%

289

122

42.2%

12 2 54 8 1 104 31 27 189 7 13

13 2 54 8 1 104 31 29 192 7 11

108.3% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 107.4% 101.6% 100.0% 84.6%

10 1 44 11 1 112 27 20 182 8 18

10 1 44 11 1 111 28 21 181 8 15

100.0% 100.0% 100.0% 100.0% 100.0% 99.1% 103.7% 105.0% 99.5% 100.0% 83.3%

-2 -1 -10 3 0 8 -4 -7 -7 1 5

-16.7% -50.0% -18.5% 37.5% 0.0% 7.7% -12.9% -25.9% -3.7% 14.3% 38.5%

0 0 15 1 0 18 5 2 26 2 5

0 0 15 1 0 17 5 2 26 2 5

100.0% 100.0% 94.4% 100.0% 100.0% 100.0% 100.0% 100.0%

448

452 100.9%

434

431

99.3%

-14

-3.1%

98.6%

2405

1273

52.9%

1.8%

363

195

53.7%

150.0% 0.0% -

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

40.0%

7 175.0% 1 7.1% 4 44.4% 2 50.0% 1 16.7% 3 150.0% 0 1 100.0% 56 62.2% 0 0.0% 0 0 0.0% 3 16.7% 6 18.8%

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

TOTAL OF GROUPS 1 TO 5

2362

1333

56.4%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Policing Perth & Kinross: Community Summaries ~ April to October 2012 SECTION 3: PERTH CITY

SECTION 6: SOUTH PERTHSHIRE

Main areas of public concern: vandalism/graffiti, speeding, drug dealing/abuse & youths causing annoyance

Main areas of public concern: speeding, drug dealing/abuse and housebreaking DETECTION RATE Highlights • Reduction of 43.5% for domestic housebreaking from 23 to 13

CRIME Highlights • Reduction of 9.9% for vandalism (34 crimes)

Performance alert! • Fall in detection rate for Groups 1 to 4 from 46.1% to 32.5% over a similar number of crimes recorded • Fall in detection rate for crimes of dishonesty from 48.8% to 26.1%

DETECTION RATE Performance alert! • 11.2 percentage point drop in detection rate for crimes of dishonesty from 58.0% to 46.9% STANDARDS OF SERVICE Performance Alert • A significant 20.1 percentage point deterioration in terms of updating the public from 60.6% last year to 40.5% this year

TARGETED COMMUNITY ACTIVITY Inspector Iain Ward said: ‘The top three concerns of the community remain consistent; in relation to drug activity there was a real emphasis on pro-active searches within the section, seeing the amount carried out double in the last month. This initiative will continue and compliment our After Dark activity. Speeding was targeted by Operation Tupelo during October with great success and Operation Ainslie will be launched in November along with some very good publicity in order to tackle travelling criminals using the trunk roads for the purpose of committing crime in the section.

PUBLIC PERCEPTION Highlights • A significant 17.2 percentage point improvement in the number of residents surveyed who perceived that Tayside Police performed ‘very’ or ‘fairly’ well at providing a visible presence from 38.4% to 55.6%

SECTION 5: EAST PERTHSHIRE

There was a real drive in the section by sergeants over the last few months to ensure the public were updated and I was delighted to note the improvement in this area - one evidencing an above 15 percentage point improvement. Only around 50 percent of the respondents felt we were visible in the community which directly links into the feeling of safety in the Section which remains relatively high.

Main areas of public concern: speeding, housebreaking, youths causing annoyance CRIME Highlights • Best reduction in LPA for groups 1 to 4 of 18.2% (89 fewer crimes) • Vandalism down by 29.0% (40 fewer crimes).

The proposal to relocate Crieff Police Office into the Strathearn Community Campus has gained some significant publicity in the Strathearn area and beyond, it has really raised the profile of the police. If successful, this should maximise our visibility, being co-located within an area where one in six members of the community visit or work on daily basis, this includes a diverse range of groups including disabled, elderly and children.’

DETECTION RATE Performance alert! • Fall in detection rate for Groups 1 to 4 from 44.9% to 35.9% • A fall of 15.5 percentage points in detection rate for crimes of dishonesty from 42.4% to 26.9%. However, at the end of September the detection rate was lower at 23.2%.

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Perth & Kinross: Community Summaries ~ April to October 2012 SECTION 7: PERTHSHIRE

NORTH

AND

WEST

Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and speeding CRIME Performance alert! • Increase of 51.1% in Groups 1 to 4 from 135 to 204 DETECTION RATE Highlight • Improvement in the detection rate for groups 1 to 4 from 32.6% to 43.6% • Crimes of dishonesty detection rate improved from 26.3% to 43.4% TARGETED COMMUNITY ACTIVITY Inspector Julie Robertson said: ‘North and West Perthshire continues to be a low crime area so percentage crime increases can appear dramatic when we are dealing with such a small number of crimes. One area of concern was the increase in Domestic Housebreakings, when compared with last year, from 1 to 28. This increase was due to a series of breakins to caravans in the Pitlochry and Dunkeld areas. The culprit for those break-ins was arrested and a report submitted to the Procurator Fiscal. However, our detection rate for Housebreaking increased to 78.6% at the end of October which was a remarkable achievement and is testament to the commitment and dedication of local officers. Although group 1 – 4 crimes show a significant increase of 51% this was due mainly to the rise in group 2 and 3 crimes, (indecencies – many of which were historical - and dishonesties) although we have improved detection rates for these crimes by 75 and 17 percentage points respectively. I was also pleased to see that officers continued to focus on providing a good quality of service to the public which was reflected in the excellent overall satisfaction rating given by our customers’

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - OCTOBER 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North and West Perthshire

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

2417

2505

-3.5%

1328

1389

-4.4%

368

450

-18.2%

517

531

-2.6%

204

135

51.1%

- Detection rate

41.3%

49.4%

-8.0

45.9%

53.7%

-7.8

35.9%

44.9%

-9.0

32.5%

46.1%

-13.6

43.6%

32.6%

11.0

-4.2%

-6.1%

8.3%

-7.7%

0.0%

- Detection rate

85.7%

93.7%

-8.0

90.3%

95.5%

-5.1

76.9%

91.7%

-14.7

66.7%

84.6%

-17.9

100.0%

0.0

Indecency (G2)

49.2%

77.3%

-35.0%

30.0%

1500.0%

- Detection rate

76.8%

56.9%

19.9

60.6%

70.0%

-9.4

136.4%

47.4%

89.0

72.7%

55.6%

17.2

75.0%

0.0%

75.0

Dishonesty (G3)

1623

1683

-3.6%

890

934

-4.7%

234

269

-13.0%

356

385

-7.5%

143

50.5%

- Detection rate

39.1%

51.6%

-12.5

46.9%

58.0%

-11.2

26.9%

42.4%

-15.5

26.1%

48.8%

-22.7

43.4%

26.3%

17.0

609

664

-8.3%

337

367

-8.2%

108

149

-27.5%

123

113

8.8%

17.1%

35.1%

36.4%

-1.3

34.4%

34.1%

0.4

38.0%

45.0%

-7.0

38.2%

31.0%

7.2

24.4%

42.9%

-18.5

26.1%

23.8%

***

0.0%

***

82.8%

87.0%

-4.2

88.5%

90.5%

-2.0

0.0%

#DIV/0!

***

50.0%

0.0

#DIV/0!

***

552

617

-10.5%

308

342

-9.9%

138

-29.0%

112

104

7.7%

3.0%

33.3%

36.1%

-2.8

33.8%

33.9%

-0.2

37.8%

44.9%

-7.2

33.0%

30.8%

2.3

17.6%

39.4%

-21.7

104

101

3.0%

-22.2%

0.0%

-43.5%

2700.0%

46.2%

37.6%

8.5

38.8%

38.1%

0.7

35.7%

28.6%

15.4%

43.5%

-28.1

78.6%

0.0%

78.6

Violent Crime (G1)

28 Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING PERTH & KINROSS

CRIME

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to OCTOBER 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North & West Perthshire

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

96.6%

-6.3

96.1% 100.0%

-3.9

97.3%

98.3%

-1.0

93.6% 100.0%

-6.4

First Contact: % of respondents provided with the name of the person dealing with their enquiry

85.0%

87.6%

89.0%

-1.4

81.8%

87.2%

-5.4

86.8%

89.7%

-2.9

93.0%

93.9%

-0.9

89.7%

86.7%

3.0

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

65.0%

66.0%

64.1%

1.9

40.5%

60.6% -20.1*

74.6%

67.4%

7.2

73.3%

65.0%

8.3

83.0%

72.2%

10.8

% of customers who received an update following their contact to report a crime

84.1%

70.4%

13.7

78.3%

66.7%

11.6

90.2%

69.2%

21.0

76.3%

75.7%

0.6

94.1%

80.0%

14.1

% of customers who received an update following their contact for reasons other than to report a crime

38.2%

53.8%

-15.6

23.5%

50.0%

-26.5

45.5%

64.7%

-19.2

62.5%

47.4%

15.1

53.8%

63.6%

-9.8

81.8%

87.1%

-5.3

70.2%

88.5%

-18.3

83.4%

87.5%

-4.1

87.7%

87.1%

0.6

91.9%

79.1%

12.8

78/185 (42.2%)

83/214 (38.8%)

49/107(45.8%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact - A statistically significant reduction in satisfaction with service at first contact from 98.0% to 94.1%. This result achieves the force target set at 94.0%. - Reduction in identifying the person dealing with the enquiry from 89.0% to 87.6%. Updating the Public - Improvement of 1.9 percentage points in updating the public rising from 64.1% to 66.0%. This result exceeds the force target set at 65.0%. When analysed by reason for contact - 84.1% of those who reported a crime were updated compared to 70.4% the previous year. Conversely, a reduction was evident in relation to those whose contact was for reasons other than to report a crime whereby 38.2% received an update compared to 53.8% in 2011. Customer Experience - Reduction in overall customer experience from 87.1% to 81.8%.

POLICING PERTH & KINROSS

2011-12 Result

90.3%

97/250 (38.8%)

%/pp Change

2012-13 Result

-3.9*

307/756 (40.6%)

2011-12 Result

% / pp Change

98.0%

Response Rate

2012-13 Result

2011-12 Result

94.1%

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police

2011-12 Result

2012-13 Result

94.0%

(*denotes a statistically significant change in results)

2012-13 Result

2012-13 Target

First Contact: Overall satisfaction rating for service provided at first contact

Customer Satisfaction

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - OCTOBER 2012 SECTION 7 North & West Perthshire

SECTION 6 South Perthshire

SECTION 5 East Perthshire

SECTION 3 Perth City

POLICING PERTH & KINROSS 2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

94.1%

-3.1

86.8%

86.3%

0.5

95.0%

97.3%

-2.3

88.9%

96.7%

-7.8

96.8%

100.0%

-3.2

75.5%

75.2%

0.3

77.5%

72.7%

4.8

77.0%

78.4%

-1.4

66.7%

72.8%

-6.1

87.0%

81.8%

5.2

â&#x20AC;ŚDuring the day

95.6%

97.4%

-1.8

93.9%

92.6%

1.3

100.0%

98.7%

1.3

94.5%

100.0%

-5.5

93.5%

100.0%

-6.5

â&#x20AC;ŚAfter dark

63.8%

70.5%

-6.7

55.7%

58.8%

-3.1

61.4%

71.3%

-9.9

70.3%

79.5%

-9.2

71.4%

76.0%

-4.6

28.0%

27.6%

0.4

35.9%

27.3%

8.6

28.1%

33.8%

-5.7

26.7%

27.9%

-1.2

13.3%

11.1%

2.2

Police Visibility % of residents who perceived 55.5% that Tayside Police performed 'very' or 'fairly' well at providing a visible presence

44.0%

11.5*

55.6%

38.4%

17.2*

56.8%

47.1%

9.7

51.6%

49.2%

2.4

62.5%

35.0%

27.5

(*denotes a statistically significant change in results)

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Speeding (19.0%)

Top 3 issues that cause most Housebreaking (12.3%) concern in neighbourhoods Vandalism/graffiti (11.0%) Response Rate

234/756 (30.9%)

Vandalism/graffiti (22.2%) Speeding (11.1%) Drug dealing/drug abuse (8.9%) Youths causing annoyance (8.9%)

68/231 (29.4%)

Speeding (29.8%) Housebreaking (19.1%) Youths causing annoyance (10.6%)

61/182 (33.5%)

Speeding (18.9%) Drug dealing/drug abuse (13.2%) Housebreaking (11.3%)

74/231 (32.0%)

Drug dealing/drug abuse (16.7%) Housebreaking (11.1%) Speeding (11.1%) Youths causing annoyance (11.1%)

31/112 (27.7%)

POLICING PERTH & KINROSS

2012-13 91.0%

Public Perception

POLICING PERTH & KINROSS: Crime in more detail PERIOD APR to OCT CRIME CLASSIFICATION

2011/2012 Made known

October Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

3 18 0 28 23 18 0 1 4 0

3 17 0 26 20 18 0 1 4 0

100.0% 94.4% 92.9% 87.0% 100.0% 100.0% 100.0% -

0 6 0 34 29 12 0 4 6 0

1 6 0 27 24 12 0 4 4 0

100.0% 79.4% 82.8% 100.0% 100.0% 66.7% -

-3 -12 0 6 6 -6 0 3 2 0

-100.0% -66.7% 21.4% 26.1% -33.3% 300.0% 50.0% -

0 0 0 5 4 0 0 0 1 0

0 0 0 3 60.0% 4 100.0% 0 0 1 1 100.0% 0 -

93.7%

85.7%

-4

-4.2%

90.0%

7 0 33 9 11 3

7 0 22 0 5 3

100.0% 66.7% 0.0% 45.5% 100.0%

22 3 40 6 11 12

13 3 27 13 10 6

59.1% 100.0% 67.5% 216.7% 90.9% 50.0%

15 3 7 -3 0 9

214.3% 21.2% -33.3% 0.0% 300.0%

5 0 6 0 1 0

3 1 4 0 1 0

60.0% 66.7% 100.0% -

58.7%

76.6%

49.2%

75.0%

101 46 71 46 69 60 2 49 1030 71 12 5 104 17

38 7 46 12 18 30 2 36 541 37 12 4 80 6

37.6% 15.2% 64.8% 26.1% 26.1% 50.0% 100.0% 73.5% 52.5% 52.1% 100.0% 80.0% 76.9% 35.3%

104 40 63 62 65 41 2 27 962 70 6 0 151 30

48 11 25 14 11 18 2 17 396 6 6 0 74 7

46.2% 27.5% 39.7% 22.6% 16.9% 43.9% 100.0% 63.0% 41.2% 8.6% 100.0% 49.0% 23.3%

3 -6 -8 16 -4 -19 0 -22 -68 -1 -6 -5 47 13

3.0% -13.0% -11.3% 34.8% -5.8% -31.7% 0.0% -44.9% -6.6% -1.4% -50.0% -100.0% 45.2% 76.5%

12 4 7 9 24 7 1 4 138 16 2 0 17 7

7 58.3% 1 25.0% 1 14.3% 1 11.1% 1 4.2% 4 57.1% 1 100.0% 2 50.0% 59 42.8% 0 0.0% 2 100.0% 0 7 41.2% 0 0.0%

1683

869

51.6%

1623

635

39.1%

-60

-3.6%

248

34.7%

29 611 24

12 213 17

41.4% 34.9% 70.8%

33 553 23

14 185 15

42.4% 33.5% 65.2%

4 -58 -1

13.8% -9.5% -4.2%

14 97 2

2 27 2

14.3% 27.8% 100.0%

664

242

36.4%

609

214

35.1%

-55

-8.3%

113

27.4%

2505

1237

49.4%

2417

999

41.3%

-88

-3.5%

383

135

35.2%

14 4 54 21 0 123 50 48 663 8 13

13 4 55 20 0 123 46 46 661 9 10

92.9% 100.0% 101.9% 95.2% 100.0% 92.0% 95.8% 99.7% 112.5% 76.9%

15 5 61 10 0 104 39 36 544 10 6

15 5 61 10 0 97 37 35 541 10 6

100.0% 100.0% 100.0% 100.0% 93.3% 94.9% 97.2% 99.4% 100.0% 100.0%

1 1 7 -11 0 -19 -11 -12 -119 2 -7

7.1% 25.0% 13.0% -52.4% -15.4% -22.0% -25.0% -17.9% 25.0% -53.8%

3 1 5 2 0 15 4 1 32 2 0

3 100.0% 1 100.0% 5 100.0% 2 100.0% 0 13 86.7% 4 100.0% 3 300.0% 33 103.1% 2 100.0% 0 -

998

987

98.9%

830

817

98.4%

-168

-16.8%

66 101.5%

3503

2224

63.5%

3247

1816

55.9%

-256

-7.3%

448

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

201

44.9%

RESOURCES AND ASSETS

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public. The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within available resources .

At the same time, the Scottish Government has set stretching environmental and energy reduction targets for Scotland. As a major employer in Tayside, Tayside Police is committed to demonstrating its contribution to this aim.

RESOURCES and ASSETS HEALTH & SAFETY No accidents reported by Police Staff in October! 52% fewer days lost when compared to same period last year! Accidents and Violent Incidents

2012/13 2011/12 Change

Accidents to Police Officers and Staff

47%

212

221

-4%

278

266

Violent incidents to Police Officers resulting in lost time

-50%

Total number of incidents resulting in lost time

40%

239

502

-52%

-33%

Violence to Police Officers and Staff Total

Total number of days lost Incidents reported to the Health & Safety Executive

Road Traffic collisions

% of Total 2%

Manual handling

Slips, trips and falls Training - in house and at the Scottish Police College

Causation factors

2012/13

2011/12 % of Total

percentage pt diff

126

45%

127

48%

-2

Assaults

17%

18%

-1

Injuries caused by sharp objects

Injuries during arrests

14%

17%

-3

Others

11%

-2

Exposure to violence

Total

266

278

RANDOM DRUG TESTING A programme of testing of both police officers and police staff is carried out. This supports the prevention and management of substance misuse within Tayside Police in order to create and maintain healthy staff and enhance public trust in services delivered by the Force. This programme does not prevent staff reporting concerns about suspected illegal activity by colleagues, which is acted upon.

Q1 Q2 Oct

Police Officers

Probationers

Police Staff

Special Constables

Quarterly or Monthly Total

Cumulative Total

Positive Results

16 13 7

8 13 9

2 1 0

0 0 0

26 27 16

26 53 69

0 0 0

RESOURCES and ASSETS SICKNESS ABSENCE Absence Rate POLICE OFFICERS

Community Policing Div 2012 - 13 2011 - 12

Dundee LPA 2012 - 13 2011 - 12

Angus LPA 2012 - 13 2011 - 12

Perth & Kinross LPA 2012 - 13 2011 - 12

Colour Key

Target 4%

On target

Below target

Sep 3.4% 3.9%

Oct 3.4% 3.9%

Community Policing Div

Aug 4.0% 2.9%

Sep 4.0% 3.1%

Oct 3.9% 3.1%

Dundee LPA

Aug 3.8% 5.5%

Sep 3.9% 5.9%

Oct 4.3% 5.8%

Angus LPA

Aug 2.8% 4.7%

Sep 2.9% 4.6%

Oct 3.0% 4.5%

Perth & Kinross LPA

Last 3 months Aug 3.3% 3.8%

Apr to Oct

Short Medium

2012 - 13 2011 - 12

Colour Key

Target 4%

On target

Below target

Sep 4.9% 3.5%

Oct 5.1% 3.5%

Aug 3.6% 3.5%

Sep 3.7% 3.5%

Oct 4.2% 3.5%

Aug 4.6% 4.6%

Sep 4.5% 4.9%

Oct 5.3% 4.5%

Aug 4.0% 2.6%

Sep 4.7% 2.4%

Oct 5.5% 2.5%

Apr to Oct

Average per person

Last 3 months Aug 5.0% 3.5%

Working Days Lost

Community Policing Div

Absence Rate POLICE STAFF

Ave. per person

Days lost

Community Policing Div

1720

Short

867

Long Term

2636

Medium

Days lost 782 585

Long Term

2045

All Days Lost 2012-13

5223

4.2

All Days Lost 2012-13

3412

6.5

All Days Lost 2011-12

5788

4.7

All Days Lost 2011-12

2476

4.4

Percentage difference

-10%

Percentage difference

38%

Dundee LPA

Days lost

Dundee LPA

Days lost

Short

650

Short

100

Medium

358

Medium

Long Term

1084

Long Term

188

All Days Lost 2012-13

2092

4.7

All Days Lost 2012-13

336

5.3

All Days Lost 2011-12

1729

3.8

All Days Lost 2011-12

368

4.4

Percentage difference

21%

Percentage difference

-9%

Angus LPA

Days lost

Angus LPA

Days lost

Short

388

Short

Medium

193

Medium

Long Term

798

Long Term

216

All Days Lost 2012-13

1379

5.2

All Days Lost 2012-13

349

All Days Lost 2011-12

1860

6.9

All Days Lost 2011-12

Percentage difference

-26%

Percentage difference

#DIV/0!

Perth & Kinross LPA

Days lost

Perth & Kinross LPA

Days lost

6.9 5.9

Short

445

Short

Medium

175

Medium

Long Term

541

Long Term

289

All Days Lost 2012-13

1161

3.7

All Days Lost 2012-13

381

6.9

All Days Lost 2011-12

1700

5.4

All Days Lost 2011-12

202

3.1

Percentage difference

-32%

Percentage difference

89%

RESOURCES and ASSETS TOIL AND MODIFIED DUTIES Time off in Lieu (TOIL) In line with Police Regulations, officers are compensated in respect of time spent on duty after normal tour ends or where they have been recalled to duty etc. These additional hours can be taken as payment or accrued as time off in lieu of payment. A record is kept of the number of TOIL hours accrued by officers. The tables below relate to the number of hours accrued throughout Tayside as at 31st October 2012

31st October 2012 POLICE OFFICERS Time off in Lieu (TOIL)

No of Hours

No of Officers

Average per Officer

Dundee

13556

464

Angus

9782

267

Perth & Kinross

12357

317

Others

7485

185

43,180

1,237

Total

Modified Duties Modified duties are defined as temporary, short term rehabilitation duties or working conditions approved to assist an individualâ&#x20AC;&#x2122;s return to the full extent of their duties following illness or injury by permitting return to work of a less demanding capacity. Modified (Protected) duties are generally those which are pregnancy related. There were 58 officers on modified duties as at 31st October 2012. This accounted for 4.7% of overall police strength. The tables below relate to the number of officers throughout Tayside.

31st October 2012 POLICE OFFICERS Modified (Light) Duties

No of Officers

Modifie d (Prote cte d)

No of Officers

Dundee

Angus

Perth & Kinross

Others

Total

RESOURCES and ASSETS STAFF TRAINING & DEVELOPMENT

COURSES

Last three months 2012/13

Cumulative

Aug

Sep

Oct

Apr to Oct

Number of courses held

152

103

705

Maximum student places available

842

1032

659

5218

Total number of students attending

818

995

625

4986

Percentage of uptake

97%

96%

95%

96%

Total number of training days delivered

575

1031

834

5620

SATISFACTION To what extent do you agree with each of the following statements

April -Oct 2012

The pre-course information was … received in sufficient time

95.3%

appropriate and with necessary detail clear and easily understood

95.8% 97.0%

well structured

99.0%

easy to follow delivered effectively

99.4% 99.9%

The content of the course was …

The course itself was … well organised

98.7%

the correct length

92.3%

sufficient for my objectives relevant to my objectives

97.8% 97.9%

Taking everything into consideration, the course met my expectations 769 responses

99.0%

RESOURCES and ASSETS FORCE CONTACT CENTRE

October 2012

TARGET

PUBLIC FEEDBACK ON CUSTOMER SERVICE: FIRST CONTACT

TAYSIDE CALLERS

2012/13

2011/12 Change (pp)

Overall satisfaction rating for time taken to answer the phone - emergency call

94.8%

97.4%

-2.6

Overall satisfaction rating for time taken to answer the phone - non-emergency call

90.6%

91.1%

-0.5

83.8%

85.3%

-1.5

% of respondents who were satisfied that the person dealing with their enquiry was courteous and attentive

98.6%

98.7%

-0.1

% of respondents who were satisfied that the person dealing with their enquiry was knowledgeable

96.5%

96.0%

0.5

% of respondents who were satisfied that the person dealing with their enquiry was able to explain what would happen next

92.1%

93.5%

-1.4

95.2%

93.7%

1.5

% of respondents provided with the name of the person dealing with their enquiry

Customer Experience Overall satisfaction rating for service provided at first contact

85.0%

94.0%

FORCE COMMUNICATIONS CENTRE - CALL MANAGEMENT:

April to September

EMERGENCY

Oct

2012/13

2011/12

Change

28023

31003

-9.6%

3747

88.4%

86.3%

2.1

81.7%

Average call duration (seconds)

n/a

174

Average number of contacts handled per hour (demand)

n/a

146228

150066

-2.6%

21433

62.7%

82.8%

-20.1

60.3%

Average call duration (mins)

n/a

Average number of contacts handled per hour (demand)

n/a

Abandoned call rate (%)

9.8%

5.5%

4.3

17.6%

Number of emergency calls Average speed of answer - emergency calls (%)

<10 secs

(Target 90%)

NON-EMERGENCY Number of non-emergency calls <40 secs

Average speed of answer - non-emergency calls (%)

Force Contact Centre This year, the Force Contact Centre (FCC) has experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resilience, a â&#x20AC;&#x2DC;Call Handling to Dispatchâ&#x20AC;&#x2122; training migration plan has been implemented.

RESOURCES and ASSETS FLEET ~ OCTOBER 2012 2012/13

2011/12

Percentage Point Change

47.0%

46.4%

0.6

Accidental

115

-20.9%

Body Fluid

-40.0%

Mis-fuel

Unreported

-13.5%

Vandalism

0.0%

140

174

-19.5%

Dundee

-8.3%

Angus

-34.9%

Perth & Kinross

-14.3%

Headquarters Division

-9.1%

140

174

-19.5%

Dundee

599,261.00

608,163.00

-1.5%

Angus

598,151.00

555,830.00

7.6%

Perth & Kinross

873,455.00

727,533.00

20.1%

Headquarters Division

532,181.00

550,377.00

-3.3%

2,603,048

2,441,903

6.6%

Dundee

31.4

0.0

Angus

31.7

31.1

0.6

Perth & Kinross

31.2

30.2

1.0

Headquarters Division

32.9

31.7

1.2

31.8

31.1

0.7

Budget Position @ (month in arrears) Percentage of total spend

Vehicle Accident Reports

Total

Accidents per Local Policing Area

Total

Fleet Mileage per Local Policing Area

Total

Average Fuel Consumption (mpg) per LPA

Average

RESOURCES and ASSETS FINANCE - PROCESSING April to October

2012/13

2011/12

Change (p.p/%)

Invoices processed within 15 days

49%

44%

Invoices processed within 30 days

95%

93%

Proportion of all payments made by electronic means

92%

91%

Invoices issued within 5 working days of receipt of request

99%

98%

Percentage of Payroll errors - related to Pay Section

80%

65%

Percentage of Payroll errors - related to provision of information

15%

19%

-4

Percentage of Payroll unavoidable errors - related to advance payment

16%

-11

Working days between period close and distribution of management reports

CARBON FOOTPRINT Carbon Management Plan (CMP)

Our plan to reduce from 6,000 tonnes CO2 (Fiscal Year 08/09 output) to 4,500 tonnes by the end of 2015 is slightly ahead of target at 5,188tonnes (end of FY11 target is 5,354 tonnes).

Total CO2 emissions from buildings, waste and transport 7,000 6,057 5,813

6,000

5,579 5,354

5,139

4,932

Emission (tonnes)

5,000

4,733

4,543

4,000

3,000

2,000

1,000

2008

2009

2010

2011

2012 Year

Emissions from building and street lights (tonnes) Emissions from waste (tonnes) Target CO2 Emission (tonnes) Reduction

2013

2014

2015

Emissions from transport (tonnes) Emissions from water (tonnes)

2016

2017

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WHO TO CONTACT

Performance and Planning Unit 0300 111 2222 Email: performanceandplanning@tayside.pnn.police.uk