November 2012 - Performance Report by Tayside Police

NOVEMBER 2012

TAY S I D E P O L I C E Contents Introduction

Background

Guidance

Summary of Results

Policing Tayside

Policing Dundee

Policing Angus

Policing Perth & Kinross

Resources & Assets

Welcome This report covers a range of force performance and is available on Tayside Police web site every month.

COMMUNITY PRIORITIES

It provides an overview of local performance results and public feedback. Areas covered are: - Dundee Local Policing Area - Angus Local Policing Area - Perth & Kinross Local Policing Area

VISION AND VALUES

STANDARDS

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

OF SERVICE

REVIEW

MANAGE

ENGAGE

RESULTS

RESOURCES

AND LISTEN

Introduction DELIVERING LOCAL POLICING

uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effective delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to issues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of service and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback.

The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators 1.

Standards of Service •

First Contact : overall satisfaction rating

•

First Contact: caller provided with the name of the call handler

•

Proportion of people who received an update on the progress of their enquiry

•

Overall customer experience of the service provided by the police

Crime and Detection Rates •

Violent Crime

•

Robbery

•

Vandalism

•

Domestic Housebreaking

Road Casualties

Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Background

erformance Indicators are derived from detailed policing plans and business plans outlining what Local Policing Areas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 20112014. These form the basis for this performance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan . Analysis of data and context1 with respect to performance indicators, combined with the outputs from public consultation, provide an indication of the extent to which the force is succeeding in contributing to improved community outcomes.

What this will tell us about performance Tayside Police Key Performance Indicators help the force define and measure progress toward the achievement of standards of service and force objectives. Monitoring results over the longer term allows the force to see where sustained improvement occurs, or identifies challenges which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance management and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff.

FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background information in relation to the demands placed upon the force and the environment in which it operates.

Guidance INTERPRETATION OF RESULTS

performance, lying outwith the upper or lower control limits, is commented upon in the summary.

aselines for improvement adopt the methodology used in previous years, incorporating the most recent three years average performance as a starting point for improvement.

In addition, areas of police business not contained within the key performance indicators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a balanced view of organisational activity. This promotes the diverse range of services that support operational policing.

For some KPIs a slight adjustment is applied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down accordingly to ensure that it is both challenging and realistic in terms of achievement .

ublication of Performance Results. This document is published monthly on the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous improvement.

Improvement Targets are agreed annually through a process of consultation with territorial commanders and heads of departments. These are ratified by the Force executive and Tayside Joint Police Board.

esults are colour-coded against the following criteria: On or above target Below target

Results are presented as a ‘Dashboard’ for ease of viewing. Further context is provided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

erformance reporting. Where performance is adhering to the ‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

Summary of results: April - November 2012 1.

Groups 1 to 4 collectively evidenced a 3.2% decrease by the end of November which was representative of 327 fewer crimes.

STANDARDS OF SERVICE

Two out of four customer satisfaction targets were achieved for the period April to November 2012, with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 2.8 percentage points finalising at 67.8%.

The force achieved 4 out of 9 crime-related targets for recorded violent crime and vandalism, and detection rates for robbery and housebreaking. The detection rate for groups 1 to 4 crimes (42.1%) failed to achieve target by 4.4 percentage points and a further 438 detections would have been required in order to achieve target.

Overall satisfaction at first contact evidenced a 0.3 percentage point improvement compared to the same period the previous year rising from 94.0% to 94.3% and exceeded the force target set at 94.0% by 0.3 percentage points.

The detection rate for violent crime of 84.8% was a mere 0.2 percentage points below target and only one more detection would have achieved target. Results between April and August 2012 had all been above target and it was only in September that the result dipped to below target (84.4%). October and November saw improvements to 84.7% and 84.8% respectively, both frustratingly just a little below the target of 85.0%

The proportion of respondents who were provided with the name of the person dealing with their enquiry fell marginally from 84.7% in 2011/12 to 83.9% in 2012/13, and failed to achieve the target set at 85.0%. Significant improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing 7.1 percentage points to 67.8% compared to 60.7% in 2011/12. As previously stated, this result exceeded the target set for 2012/13 of 65.0%. In addition, further analysis undertaken on this indicator highlighted that 82.1% of customers who had reported a crime were updated on progress with their enquiry with a lesser proportion, 45.0%, who had made contact for other reasons, confirming that they had received an update.

81 robberies were recorded, 4 more than last year but just 1 more than the interim target for November. This differential had been 5 at the end of October and should 9 or fewer crimes be recorded in December, target position will be regained. The detection rate for vandalism (29.0%) was 2 percentage point below target (51 detections). 70 housebreakings were recorded in November, the second highest result this year. This brought the figure at the end of November to 505, 29 above the interim target figure of 476.

Satisfaction with the overall service provided by Tayside Police returned an improvement of 0.2 percentage points compared to the commensurate figure last year, rising from 83.5% to 83.7%, just below the target of 85.0%.

In addition, considerably higher than average domestic housebreaking results recorded in Dundee LPA and Perth & Kinross LPA during April and May adversely affected the cumulative result. Despite the erratic nature of recording this year the overall trend is downward facing.

CRIME

Performance in relation to overall crime groups : • Violent crime (Group 1) - a decrease of 27.9%

(102 crimes)

• Crimes of indecency (Group 2) - a decrease of

COMMUNITY POLICING

The community policing questions are replicated in both the Service Satisfaction and Public Perception surveys in order to compare perceptions of community policing from a service user perspective (those who have had direct contact with the police – Service Satisfaction survey) and as a member of the general public, who may not have had contact with the police (Public Perception survey).

4.2% (13 crimes) • Crimes of dishonesty (Group 3) - a decrease of

1.8% (113 crimes) • Malicious mischief, vandalism etc (Group 4) -

a reduction of 10.4% (325 crimes) (Data was sourced directly from the crime reporting system on 3 December and may differ slightly to other published results due to some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

For the purpose of this report, results quoted below represent the views of the general public (Public 6

Summary of results: April - November 2012 the average number of days lost per officer was 5.0 compared to 5.5 at the end of November last year.

Perception). It should be noted that these results are based upon a sample size of 655 of 2400, a response rate of 27.3%. •

•

In total, 6227 days were lost through sickness absence, 33% were attributable to absences of 7 days or less, 17% through absences of between 8 and 28 days and the remaining 50% through absences of 29 days or more.

52.7% of residents thought that the current level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 46.9% felt it was ‘too little’ and a minimal 0.4% believed that there was ‘too much’ patrolling. The majority of respondents, 74.3%, felt reassured when they witnessed an officer on patrol in their neighbourhood whilst 7.5% stated that it caused them concern. One in five respondents had no opinion either way. 12.3% of respondents confirmed that they were able to recognise their community officer either by name, sight or both. A further 15.0%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 48.7% of residents stated that they would like to know the identify of the community officers who looked after their neighbourhood whilst, interestingly, a quarter (24.0%), did not feel there was a need for them to know their community officers. ‘Local newspapers’ were the preferred medium for respondents to be kept informed about actions being taken by officers in their communities. 56.1% of residents agreed that officers understood the issues that mattered in their neighbourhoods and 48.5% felt that officers were dealing with such matters. Overall, 62.5% of respondents had confidence in the police in their neighbourhood. Taking everything into account, 65.0% of the general public thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

The November police staff result of 5.3% was a deterioration on the 3.7% recorded at the same time last year and failed to meet the target of 4.0%. In terms of average number of days lost per member of staff, this rose from 5.3 at the end of November last year to 7.8 this year. In total, 4049 days were lost through sickness absence, 22% were attributable to absences of 7 days or less, 19% through absences of between 8 and 28 days and the remaining 59% through absences of 29 days or more.

ROAD CASUALTIES

Between April and the end of November, 16 adult fatalities were recorded, one more than at the same time last year. A further 112 people were seriously injured, 24.3% fewer than the 148 people seriously injured at the same time last year. Included in these figures were children ~ 18 had been seriously injured during the first eight months of last year compared to 12 this year, a reduction of 33.3%. No children were killed during the first eight months of either year. The total number of people killed or seriously injured (128) was 35 fewer than last year—a reduction of 21%. From April 2011, the force adopted the government’s Road Safety Framework Targets to the year 2020.

TELEPHONE RESPONSE

Between April and the end of November 31,811 emergency calls were received and 88.0% of these were answered within 10 seconds. 166,127 nonemergency calls were received and 63.0% were answered within 40 seconds.

PUBLIC PERCEPTION OF CRIME

Nine out of ten respondents in Tayside, 90.3%, perceived their neighbourhood to be a safe place to live. This was a reduction of 1.4 percentage points compared to the same period the previous year when 91.7% of respondents were of the same opinion.

5. SICKNESS ABSENCE

Whilst opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt that crime levels had remained the same during the period – six out of ten respondents - a 1.4 percentage point improvement was recorded for those who

The absence rate for police officers was 3.6% at the end of November and met the target of 4.0%. This was an improvement on the 3.9% recorded at the same time last year. At the end of November 2012

Summary of results: April - November 2012 felt that crime had decreased rising from 13.8% to 15.2% and similarly, a 4.5 percentage point reduction in those who felt that crime had increased, falling from 26.5% to 22.0%.

2012/13. In addition, ‘dealing with antisocial behaviour’ returned a statistically significant improvement in performance increasing 5.7 percentage points to 73.6% compared to 67.9% the previous year.

The main issues of concern to residents when asked unprompted were ‘drug dealing/drug abuse’, 17.1% (13.0%), closely followed by ‘speeding’, 16.1% (16.4%) and ‘housebreaking’, 11.2% (9.2%). This provides a similar representation of concerns as in the previous year with ‘drug dealing/drug abuse’ and ‘speeding’ changing position and ‘housebreaking’ replacing ‘antisocial behaviour’. In terms of prevalence of crime in local neighbourhoods, four in ten respondents, 39.3% (44.9%) cited ‘antisocial behaviour’ as a common problem in their local area, followed by dangerous/careless driving’, 33.2% (32.9%) and ‘vandalism/graffiti’, 32.2% (37.4%). This result indicates that opinions mirrored those of the previous year where ‘antisocial behaviour’ was deemed the most common issue blighting local communities. 33.1% (36.3%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the issues which caused them concern, ‘housebreaking’, 47.0% (49.5%), followed by ‘antisocial behaviour’, 37.2% (45.4%) and ‘dangerous/careless driving’, 25.6% (25.2%), were the major issues of concern. Feelings of safety walking alone in local neighbourhoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 94.0% (95.1%) of the public felt safe during the day and 59.5% (64.0%) felt safe after dark. A minority 1.9% of residents stated that a fear of crime prevented them from taking part in their everyday activities. This represented a reduction of 2.8 percentage points compared to the 4.7% who provided the same response in 2011/12. Service Delivery When asked to provide views on the force’s service delivery, first in terms of the importance of certain activities and then how well those activities were executed, every aspect of service delivery evidenced an improvement in performance compared to the same period the previous year. This was particularly apparent for ‘providing a visible presence’ which returned an improvement of 9.4 percentage points, rising from 44.6% in 2011/12 to 54.0% in

POLICING TAYSIDE KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1248 Police Staff: 512 Special Constables: 138 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 3O September 2012 and is based upon headcount - which includes full and part-time working.

Angus Local Policing Area Perth & Kinross Local Policing Area

Population 110,630 Land area 2,182 sq km

Population 149,520 Land area 5,286 sq km

Dundee Local Policing Area Population 145,570 Land area 60 sq km

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - NOVEMBER 2012 POLICING TAYSIDE

KEY On or above 3 year average

POLICING ANGUS

POLICING PERTH & KINROSS

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

94.0%

94.3%

94.0%

0.3

94.0%

94.2%

91.4%

2.8

94.0%

95.1%

91.3%

3.8

94.0%

98.0%

-4.0*

85.0%

83.9%

84.7%

-0.8

85.0%

81.1%

80.1%

1.0

85.0%

82.1%

84.8%

-2.7

85.0%

87.0%

88.8%

-1.8

65.0%

67.8%

60.7%

7.1

65.0%

69.0%

56.8%

12.2*

65.0%

70.1%

59.2%

10.9

65.0%

65.4%

65.0%

0.4

% customers who received an update following their contact to report a crime

82.1%

72.5%

9.6

78.4%

70.9%

7.5

85.5%

74.2%

11.3

82.9%

72.7%

10.2

% customers who received an update following their contact for reasons other than to report a crime

45.0%

47.0%

-2.0

51.9%

43.2%

8.7

46.8%

43.5%

3.3

39.3%

53.8%

-14.5

85.0%

83.7%

83.5%

0.2

85.0%

82.9%

80.4%

2.5

85.0%

88.0%

83.1%

4.9

85.0%

81.4%

86.6%

-5.2

CUSTOMER SATISFACTION: (*denotes a statistically significant change in results)

First Contact: Overall satisfaction rating for service provided at first contact First Contact:% of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

(Response Rate)

CRIME

857/2400 (35.7%)

269/864 (31.1%)

237/672 (35.3%)

351/864 (40.6%)

Groups 1-4 crime includes: Group 1- Violent Crime; Group 2 - Sexual Offences; Group 3 - Dishonesty and group 4 - Fire-raising, Malicious Mischief etc.

Groups 1-4 recorded

No target

9893

10220

-3.2%

No target

4999

5276

-5.3%

No target

2200

2139

2.9%

No target

2694

2805

-4.0%

- Detection rate

46.5%

42.1%

47.7%

-5.6

45.5%

42.0%

47.1%

-5.1

47.5%

42.8%

45.9%

-3.1

48.0%

41.6%

50.3%

-8.7

520

264

366

-27.9%

273

117

204

-42.6%

104

-5.2%

143

104

-11.5%

85.0%

84.8%

84.2%

0.7

80.0%

80.3%

77.5%

2.9

91.0%

90.9%

93.1%

-2.2

93.0%

87.0%

92.3%

-5.4

133

5.2%

-12.8%

80.0%

24.0%

- Detection rate

70.0%

79.0%

66.2%

12.8

62.0%

75.6%

51.1%

24.5

85.0%

77.8%

100.0%

-22.2

80.0%

83.9%

88.0%

-4.1

Vandalism recorded

4650

2574

2900

-11.2%

2300

1185

1449

-18.2%

1250

771

765

0.8%

1100

618

686

-9.9%

- Detection rate

31.0%

29.0%

30.7%

-1.7

28.0%

26.0%

28.2%

-2.2

32.0%

30.6%

31.5%

-0.9

34.0%

32.8%

35.0%

-2.1

700

505

444

13.7%

445

325

257

26.5%

-5.7%

160

114

117

-2.6%

31.0%

32.7%

36.5%

-3.8

28.0%

27.4%

35.0%

-7.6

33.0%

37.9%

38.6%

-0.7

33.0%

44.7%

38.5%

6.3

Violent Crime recorded - Detection rate Robbery recorded

Domestic Housebreaking recorded - Detection rate

POLICING TAYSIDE

2012-13 Target

Below 3 year average

POLICING DUNDEE

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - NOVEMBER 2012 POLICING TAYSIDE

POLICING ANGUS

POLICING PERTH & KINROSS

2011-12 R esult

% / pp C hange

2012-13 Target

2012-13 R esu lt

2011-12 R esult

% /pp C hange

2012-13 R esu lt

2011-12 R esult

% /pp C hange

2012-13 Target

2012-13 R esu lt

2011-12 R esult

% /pp C hange

6.7%

N/A

***

N/A

0.0%

N/A

-9.1%

People seriously injured

222

112

148

-24.3%

N/A

-36.8%

N/A

-42.9%

N/A

-5.9%

Children killed

***

N/A

***

N/A

***

N/A

***

Children seriously injured

-33.3%

N/A

-44.4%

N/A

-66.7%

N/A

66.7%

Sickness Absence - police officers

4.0%

3.6%

3.9%

-0.3

4.0%

3.3%

0.7

4.0%

4.6%

5.7%

-1.1

4.0%

3.1%

4.4%

-1.3

Sickness Absence - police staff

4.0%

5.3%

3.7%

1.7

4.0%

4.8%

3.7%

1.1

4.0%

5.7%

5.0%

0.7

4.0%

5.4%

2.5%

2.9

ROAD CASUALTIES

RESOURCES

COMMUNITY PRIORITIES

VISION AND VALUES

STANDARDS OF SERVICE

REVIEW RESULTS

MANAGE RESOURCES

ENGAGE AND LISTEN

POLICING TAYSIDE

2012-13 R esu lt

People killed

Below 3 year average

2012-13 Target

KEY On or above 3 year average

POLICING DUNDEE

TAYSIDE CRIME IN MORE DETAIL POLICING TAYSIDE PERIOD APR to NOV CRIME CLASSIFICATION

2011/2012 Made known

November Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 ~ Crimes of Violence Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL

7 50 0 150 77 58 5 7 8 4

7 46 0 125 51 60 3 6 7 3

100.0% 92.0% 83.3% 66.2% 103.4% 60.0% 85.7% 87.5% 75.0%

6 24 0 100 81 31 0 11 10 1

6 24 0 81 64 30 0 10 7 2

100.0% 100.0% 81.0% 79.0% 96.8% 90.9% 70.0% 200.0%

-1 -26 0 -50 4 -27 -5 4 2 -3

-14.3% -52.0% -33.3% 5.2% -46.6% -100.0% 57.1% 25.0% -75.0%

0 0 0 6 8 0 0 1 1 0

0 0 0 6 6 0 0 1 1 0

100.0% 75.0% 100.0% 100.0% -

366

308

84.2%

264

224

84.8%

-102

-27.9%

87.5%

49 0 150 34 35 40

35 0 88 16 17 32

71.4% 58.7% 47.1% 48.6% 80.0%

58 6 129 19 36 47

36 4 101 26 22 41

62.1% 66.7% 78.3% 136.8% 61.1% 87.2%

9 6 -21 -15 1 7

18.4% -14.0% -44.1% 2.9% 17.5%

7 0 28 4 6 4

9 0 18 5 1 2

128.6% 64.3% 125.0% 16.7% 50.0%

308

188

61.0%

295

230

78.0%

-13

-4.2%

71.4%

444 176 227 126 283 209 13 153 4185 225 39 13 299 42

162 28 86 33 85 107 13 124 2393 86 39 16 202 10

36.5% 15.9% 37.9% 26.2% 30.0% 51.2% 100.0% 81.0% 57.2% 38.2% 100.0% 123.1% 67.6% 23.8%

505 190 221 164 337 169 11 118 3861 233 39 9 450 240

165 37 71 34 98 77 11 88 1931 25 39 3 205 62

32.7% 19.5% 32.1% 20.7% 29.1% 45.6% 100.0% 74.6% 50.0% 10.7% 100.0% 33.3% 45.6% 25.8%

61 14 -6 38 54 -40 -2 -35 -324 8 0 -4 151 198

13.7% 8.0% -2.6% 30.2% 19.1% -19.1% -15.4% -22.9% -7.7% 3.6% 0.0% -30.8% 50.5% 471.4%

70 27 20 20 56 19 0 28 549 31 4 3 67 59

9 6 7 2 47 6 0 22 280 5 3 1 14 19

12.9% 22.2% 35.0% 10.0% 83.9% 31.6% 78.6% 51.0% 16.1% 75.0% 33.3% 20.9% 32.2%

6434

3384

52.6%

6547

2846

43.5%

113

1.8%

953

421

44.2%

108 2900 104

35 890 71

32.4% 30.7% 68.3%

106 2574 107

47 747 68

44.3% 29.0% 63.6%

-2 -326 3

-1.9% -11.2% 2.9%

15 273 14

3 58 6

20.0% 21.2% 42.9%

3112

996

32.0%

2787

862

30.9%

-325

-10.4%

302

22.2%

10220

4876

47.7%

9893

4162

42.1%

-327

-3.2%

1320

537

40.7%

63 9 210 77 3 534 230 198 1577 43 81

64 9 212 75 3 525 221 195 1574 46 70

101.6% 100.0% 101.0% 97.4% 100.0% 98.3% 96.1% 98.5% 99.8% 107.0% 86.4%

44 15 176 53 3 475 168 166 1401 46 63

44 15 176 50 2 461 162 157 1395 42 58

100.0% 100.0% 100.0% 94.3% 66.7% 97.1% 96.4% 94.6% 99.6% 91.3% 92.1%

-19 6 -34 -24 0 -59 -62 -32 -176 3 -18

-30.2% 66.7% -16.2% -31.2% 0.0% -11.0% -27.0% -16.2% -11.2% 7.0% -22.2%

7 0 15 7 0 48 17 35 100 4 10

7 0 15 5 0 48 18 31 98 4 8

100.0% 100.0% 71.4% 100.0% 105.9% 88.6% 98.0% 100.0% 80.0%

3025

2994

99.0%

2610

2562

98.2%

-415

-13.7%

243

234

96.3%

13245

7870

59.4%

12503

6724

53.8%

-742

-5.6%

1563

771

49.3%

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 3 ~ Crimes of Dishonesty Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

GROUP 5 ~ Other crimes Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Policing Dundee: Community Summaries ~ April to November 2012 fewer victims of crime

SECTION 1: CITY CENTRE/MARYFIELD/EAST END

DETECTION RATE Highlights • Detection rate for violent crime improved from 76.5% to 96.7%

Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and housebreaking

TARGETED COMMUNITY ACTIVITY CRIME Highlights • Reduction of 35.8% in violent crime (19 crimes). • Reduction in vandalism of 23.0% (59 crimes) Performance alert! • 103.6% increase in the number of crimes of domestic housebreaking recorded—from 28 to 57 (only 1 crime recorded in November last year compared to 9 this year).

Inspector Doug Winter said: ‘I was pleased to see that the results continued to reflect the good work in which the Coldside and Strathmartine officers are involved. It was particularly encouraging to see the positive results achieved in the areas of Customer Satisfaction. As I mentioned last month, the ‘After Dark’ campaign has commenced in response to the increased risk of housebreaking, which accompanies the reduced hours of daylight at this time of the year. While many householders have acknowledged the advice provided by the police and have undoubtedly taken steps to improve the security of their homes, the Coldside and Strathmartine areas have both recently suffered from break-ins to houses and flats. Good investigations have led to arrests and increased patrols in some areas will deter others. Public assistance however, is invaluable to the police and I would again encourage our local communities to report suspicious behaviour to the police and to share information with us regarding any criminal activity.’

DETECTION RATE Performance alert! • Detection rate for groups 1 to 4 down from 58.9% to 48.9%

SECTION 2: LOCHEE/WEST END Main areas of public concern: drug dealing/drug abuse, vandalism/graffiti and housebreaking CRIME Highlights • Reduction of 37.7% in crimes of violence ~20 fewer victims (including 6 fewer victims of robbery)

SECTION 4: NORTH EAST/BROUGHTY FERRY Main areas of public concern: housebreaking, drug dealing/drug abuse and speeding

DETECTION RATE Highlights • Improvement in detection rate for robbery from 56.3% to 70.0%

CRIME Highlights • Reduction in crimes of violence of 57.4% (27 fewer victims) - best decrease across LPA • A 36.3% decrease in vandalism (164 fewer crimes) - best decrease across LPA

SECTION 3: STRATHMARTINE/COLDSIDE Main areas of public concern: drug dealing/ abuse, vandalism/graffiti and housebreaking

DETECTION RATE Highlights • Improvement of 13.4 percentage points in the detection rate for violent crime from 76.6% to 90.0% Performance alert! • Decrease in the detection rate for domestic housebreaking from 46.5% to 21.4%

CRIME Highlights • Reductions in all areas of crime recorded— including: • Crimes of violence reduced by 41.2%, 21

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April to November 2012 STANDARDS OF SERVICE Highlights • A significant increase of 21.7 percentage points from 50.8% to 72.5% for customers who received an update on the progress of their enquiry—best result across LPA PUBLIC PERCEPTION Performance Alert! • A significant 17.1 percentage point deterioration, from 84.6% to 67.5%, for respondents who thought that the crime rate had remained the same or improved over the past year.

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - NOVEMBER 2012 SECTION 1 City Centre, Maryfield & East End

POLICING DUNDEE

SECTION 2 Lochee & West End

SECTION 3 Strathmartine & Coldside

SECTION 4 North East & Broughty Ferry

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

4999

5276

-5.3%

1446

1423

1.6%

1363

1322

3.1%

1199

1352

-11.3%

991

1179

-15.9%

- Detection rate

42.0%

47.1%

-5.1

48.9%

58.9%

-10.0

40.7%

44.3%

-3.6

38.4%

43.3%

-5.0

38.0%

40.1%

-2.1

117

204

-42.6%

-35.8%

-37.7%

-41.2%

-57.4%

- Detection rate

80.3%

77.5%

2.9

67.6%

75.5%

-7.8

72.7%

81.1%

-8.4

96.7%

76.5%

20.2

90.0%

76.6%

13.4

Indecency (G2)

133

157

-15.3%

-16.9%

-21.6%

-8.3%

-12.0%

- Detection rate

72.2%

58.6%

13.6

91.8%

69.5%

22.3

65.5%

59.5%

6.1

63.6%

52.8%

10.9

50.0%

40.0%

Dishonesty (G3)

3461

3349

3.3%

1151

1030

11.7%

949

881

7.7%

721

803

-10.2%

640

635

0.8%

- Detection rate

44.4%

52.9%

-8.5

50.1%

65.2%

-15.1

43.4%

49.3%

-5.8

39.5%

44.6%

-5.1

41.3%

48.7%

-7.4

Mal Mischief, vandalism (G4)

1288

1566

-17.8%

212

281

-24.6%

352

351

0.3%

415

462

-10.2%

309

472

-34.5%

- Detection rate

28.8%

29.4%

-0.6

29.2%

30.2%

-1.0

28.4%

24.8%

3.6

30.1%

36.8%

-6.7

27.2%

25.0%

2.2

-12.8%

15.4%

-37.5%

-20.0%

0.0%

- Detection rate

75.6%

51.1%

24.5

53.3%

38.5%

14.9

70.0%

56.3%

13.8

112.5%

70.0%

42.5

87.5%

37.5%

50.0

Vandalism

1185

1449

-18.2%

198

257

-23.0%

322

321

0.3%

377

419

-10.0%

288

452

-36.3%

- Detection rate

26.0%

28.2%

-2.2

26.8%

28.0%

-1.2

24.5%

24.0%

0.5

27.3%

36.0%

-8.7

25.3%

24.1%

1.2

325

257

26.5%

103.6%

3.0%

-4.4%

112

57.7%

27.4%

35.0%

-7.6

28.1%

39.3%

-11.2

33.3%

23.9%

9.5

29.9%

33.0%

-3.1

21.4%

46.5%

-25.1

Violent Crime (G1)

Robbery

Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING DUNDEE

2012-13 Result

Groups 1-4

CRIME

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to NOVEMBER 2012 SECTION 1 City Centre/ Maryfield/East End

POLICING DUNDEE

SECTION 2 Lochee/ West End

SECTION 3 Strathmartine/ Coldside

SECTION 4 North East/ Broughty Ferry

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

97.4%

-6.0

94.1% 91.6%

2.5

95.5%

90.2%

5.3

95.3%

89.2%

6.1

85.0%

81.1% 80.1%

1.0

74.4%

87.0%

-12.6

80.0% 78.0%

2.0

88.1%

82.7%

5.4

82.1%

76.0%

6.1

65.0%

69.0% 56.8% 12.2*

64.8%

66.7%

-1.9

68.4% 56.6% 11.8

70.4%

57.1%

13.3

72.5%

50.8% 21.7*

% of customers who received an update following their contact to report a crime

78.4% 70.9%

7.5

75.0%

78.9%

-3.9

80.6% 64.3% 16.3

87.1%

75.8%

11.3

72.2%

66.7%

5.5

% of customers who received an update following their contact for reasons other than to report a crime

51.9% 43.2%

8.7

44.4%

52.9%

-8.5

47.6% 48.0%

-0.4

47.8%

42.1%

5.7

73.3%

35.5%

37.8

82.9% 80.4%

2.5

82.3%

88.6%

-6.3

84.3% 78.3%

6.0

84.1%

77.4%

6.7

80.6%

0.0

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police Response Rate

269/864 (31.1%)

64/200 (32.0%)

71/240 (29.6%)

69/216 (31.9%)

65/208 (31.3%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- Improvement in satisfaction with service at first contact from 91.4% to 94.2%. - A minimal improvement in identifying the person dealing with the enquiry from 80.1% to 81.1%. Updating the Public

- A statistically significant improvement in updating the public from 56.8% to 69.0%. This result achieves the force target set at 65.0%. When analysed by reason for contact - 78.4% of those who reported a crime were updated compared to 70.9% the previous year. Similarly, an 8.7 percentage point improvement was evident in relation to those whose contact was for reasons other than to report a crime whereby 51.9% received an update compared to 43.2% in 2011. Customer Experience

- Improvement in overall customer experience from 80.4% to 82.9%.

POLICING DUNDEE

2011-12 Result

2012-13 Result

% / pp Change

91.4%

service provided at first contact

2011-12 Result

2.8

First Contact: Overall satisfaction rating for

2012-13 Result

94.2% 91.4%

(*denotes a statistically significant change in results)

2012-13 Target

94.0%

Customer Satisfaction

DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - NOVEMBER 2012 SECTION 4 North East/ Broughty Ferry

SECTION 3 Strathmartine/ Coldside

SECTION 2 Lochee/ West End

SECTION 1 City Centre/ Maryfield/East End

POLICING DUNDEE 2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

85.7%

-4.1

70.6%

76.7%

-6.1

82.4%

81.5%

0.9

79.5%

87.9%

-8.4

90.0%

90.7%

-0.7

71.0%

77.7%

-6.7

66.7%

81.0%

-14.3

76.7%

69.2%

7.5

72.2%

75.6%

-3.4

67.5%

84.6%

-17.1*

â&#x20AC;ŚDuring the day

88.4%

92.4%

-4.0

88.2%

96.7%

-8.5

86.2%

87.0%

-0.8

89.8%

87.9%

1.9

89.8%

93.4%

-3.6

â&#x20AC;ŚAfter dark

47.2%

53.8%

-6.6

38.7%

51.7%

-13.0

40.4%

0.0

47.8%

47.3%

0.5

59.2%

64.5%

-5.3

52.2%

51.0%

1.2

67.6%

48.3%

19.3

50.9%

56.6%

-5.7

55.1%

54.6%

0.5

39.6%

45.2%

-5.6

Police Visibility % of residents who perceived 47.3% that Tayside Police performed 'very' or 'fairly' well at providing a visible presence

40.1%

7.2

50.1%

44.0%

6.1

44.7%

32.5%

12.2

43.2%

39.1%

4.1

52.4%

44.6%

7.8

(*denotes a statistically significant change in results)

Neighbourhood as a safe place to live % of residents who rated their neighbourhood as a safe place to live Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Drug dealing/drug abuse (26.0%)

Top 3 issues that cause most Housebreaking (14.3%) concern in neighbourhoods Vandalism/graffiti (12.3%) Response Rate

193/864 (22.3%)

Drug dealing/drug abuse (27.6%) Youths causing annoyance (13.8%) Housebreaking (13.8%)

34/200 (17.0%)

Drug dealing/drug abuse (34.7%) Vandalism/graffiti (16.3%) Housebreaking (10.2%)

58/240 (24.2%)

Drug dealing/drug abuse (23.1%) Vandalism/graffiti (15.4%) Housebreaking (12.8%)

50/216 (23.2%)

Housebreaking (21.6%) Drug dealing/drug abuse (16.2%) Speeding (17.9%)

51/208 (24.5%)

POLICING DUNDEE

2012-13 81.6%

Public Perception

POLICING DUNDEE: Crime in more detail POLICING DUNDEE PERIOD APR to NOV CRIME CLASSIFICATION

2011/2012 Made known

November Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

1 24 0 91 47 27 5 4 1 4

1 21 0 73 24 29 3 3 1 3

100.0% 87.5% 80.2% 51.1% 107.4% 60.0% 75.0% 100.0% 75.0%

6 10 0 45 41 9 0 2 3 1

5 10 0 36 31 7 0 2 1 2

83.3% 100.0% 80.0% 75.6% 77.8% 100.0% 33.3% 200.0%

5 -14 0 -46 -6 -18 -5 -2 2 -3

500.0% -58.3% -50.5% -12.8% -66.7% -100.0% -50.0% 200.0% -75.0%

0 0 0 3 6 0 0 0 1 0

0 0 0 3 4 0 0 0 0 0

100.0% 66.7% 0.0% -

204

158

77.5%

117

80.3%

-87

-42.6%

70.0%

26 0 63 19 15 34

16 0 30 11 8 27

61.5% 47.6% 57.9% 53.3% 79.4%

25 2 46 11 19 30

16 0 34 6 9 31

64.0% 0.0% 73.9% 54.5% 47.4% 103.3%

-1 2 -17 -8 4 -4

-3.8% -27.0% -42.1% 26.7% -11.8%

4 0 12 3 5 0

6 0 7 3 0 0

150.0% 58.3% 100.0% 0.0% -

157

58.6%

133

72.2%

-24

-15.3%

66.7%

257 98 100 52 169 110 11 69 2198 97 22 5 139 22

90 15 24 9 47 49 11 61 1323 28 22 8 84 2

35.0% 15.3% 24.0% 17.3% 27.8% 44.5% 100.0% 88.4% 60.2% 28.9% 100.0% 160.0% 60.4% 9.1%

325 97 86 61 238 95 9 74 1981 115 26 6 205 143

89 21 32 15 57 38 9 58 1055 14 26 3 93 28

27.4% 21.6% 37.2% 24.6% 23.9% 40.0% 100.0% 78.4% 53.3% 12.2% 100.0% 50.0% 45.4% 19.6%

68 -1 -14 9 69 -15 -2 5 -217 18 4 1 66 121

26.5% -1.0% -14.0% 17.3% 40.8% -13.6% -18.2% 7.2% -9.9% 18.6% 18.2% 20.0% 47.5% 550.0%

53 13 11 7 39 12 0 19 319 15 2 3 35 33

5 4 4 1 22 5 0 16 185 2 1 1 11 11

9.4% 30.8% 36.4% 14.3% 56.4% 41.7% 84.2% 58.0% 13.3% 50.0% 33.3% 31.4% 33.3%

3349

1773

52.9%

3461

1538

44.4%

112

3.3%

561

268

47.8%

58 1449 59

15 409 36

25.9% 28.2% 61.0%

48 1185 55

25 308 38

52.1% 26.0% 69.1%

-10 -264 -4

-17.2% -18.2% -6.8%

10 131 6

2 18 2

20.0% 13.7% 33.3%

GROUP 4 - TOTAL

1566

460

29.4%

1288

371

28.8%

-278

-17.8%

147

15.0%

SUB-TOTAL OF GROUPS 1 TO 4

5276

2483

47.1%

4999

2099

42.0%

-277

-5.3%

742

313

42.2%

35 3 89 47 2 288 138 118 698 22 53

36 3 90 46 2 279 131 116 694 25 47

102.9% 100.0% 101.1% 97.9% 100.0% 96.9% 94.9% 98.3% 99.4% 113.6% 88.7%

14 8 67 28 2 240 92 101 634 25 36

14 8 67 26 1 231 87 94 630 21 35

100.0% 100.0% 100.0% 92.9% 50.0% 96.3% 94.6% 93.1% 99.4% 84.0% 97.2%

-21 5 -22 -19 0 -48 -46 -17 -64 3 -17

-60.0% 166.7% -24.7% -40.4% 0.0% -16.7% -33.3% -14.4% -9.2% 13.6% -32.1%

2 0 11 3 0 28 8 27 50 1 7

2 0 11 2 0 27 8 25 48 1 6

100.0% 100.0% 66.7% 96.4% 100.0% 92.6% 96.0% 100.0% 85.7%

GROUP 5 - TOTAL

1493

1469

98.4%

1247

1214

97.4%

-246

-16.5%

137

130

94.9%

TOTAL OF GROUPS 1 TO 5

6769

3952

58.4%

6246

3313

53.0%

-523

-7.7%

879

443

50.4%

GROUP 1 - TOTAL

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Policing Angus: Community Summaries ~ April to November 2012 SECTION 1: FORFAR & KIRRIEMUIR

TARGETED COMMUNITY ACTIVITY

Main areas of public concern: drug dealing/drug abuse, speeding and youths causing annoyance

Inspector Hamish Gray said: ‘Officers in Montrose and Brechin continued to carry out the ‘After Dark’ patrols with a view to providing public reassurance, but equally importantly to implement the tried and tested preventative strategy towards crime and disorder, an approach that has been very successful for some time now. I would far rather use my resources to prevent an individual from becoming the victim of a crime, than to investigate and detect a crime that has already occurred. Also, in regard to using a preventative approach, there has been an inordinate amount of crime prevention work carried out in our rural communities, and I am very pleased to report that well over 100 farms and rurally located business premises have now been visited and had equipment and machinery 'tagged' with a product known as Smartwater which allows for identification of property if stolen and subsequently recovered by the police.

CRIME Performance alert! • Increase of 91.7% in crimes of violence from 12 to 23 • 100 more crimes of dishonesty recorded this year than at the same time last year TARGETED COMMUNITY ACTIVITY Inspector Ally Robertson said: ‘I was pleased with the overall performance delivered to date for our communities. Although there were slight increases in crimes of violence and crimes of dishonesty, these were in conjunction with rises in detection rates. The people who are responsible for these crimes have been appropriately targeted and dealt with through the local courts and by our partnership agencies. The most satisfying aspect of the overall report was that the public perception results reflected the higher levels of visibility upon which we have focused all year.

Over the past month officers in Montrose and Brechin, assisted by their colleagues from the Road Policing Unit have been working together to implement the 'Get Ready For Winter' and 'Winter Safety Campaign' initiatives which are designed to educate and prepare motorists, ensuring that they and their vehicles are ready to meet the winter driving challenges .

As we enter the festive period we will continue to be visible, approachable and committed to listening to the community and delivering the service they want.’

SECTION 2: MONTROSE & BRECHIN

It was most encouraging to note the continued high levels of satisfaction and confidence in the police being expressed by the public in general. My recently issued instruction to have officers issue contact cards to all members of the public with whom they have dealings should see this aspect of customer satisfaction improve yet further.

Main areas of public concern: speeding, drug dealing/abuse and youths causing annoyance CRIME Performance alert! • 34.7% increase in vandalism from 176 to 237

I acknowledge that since the beginning of 2012 both Montrose and Brechin have experienced an increase in the number of vandalisms, but I am pleased to report that, as predicted last month, there is a notable reduction in the number of these complaints and associated youths calls, no doubt attributable to the Community Officers and Special Constables who continue to engage with the people responsible for such behaviour and encourage them to take part in the Friday Night Project as well as other diversionary activities.

DETECTION RATE Performance alert! • Detection rate for crimes of dishonesty down from 55.5% to 49.1% STANDARDS OF SERVICE Highlights • A significant improvement of 23.6 percentage points in the number of respondents who stated that they had received an update on the progress of their enquiry from 43.8% last year to 67.4% at the end of November this year

The Friday Night Project in particular has proved very popular, and was recently attended by over 80 youngsters.

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Angus: Community Summaries ~ April to November 2012 (34.1 percentage point reduction) felt they were likely to become a victim of crime.

Regarding other concerns, such as drug abuse and problems with youths congregating, while I can confirm that I have ongoing plans in place for officers to address these matters, I would take this opportunity to ask that all residents should ensure that any such problems are reported to Police without any undue delay, so that an emerging problem can be addressed quickly and effectively.’

Crime has no place at any time of year; however I am aware of the potential impact it has on victims over the festive period. Therefore, I am delighted to see that vandalism, theft and break-ins are all in decline as we approach Christmas. Whilst I am bouyed up by these results, I remain committed to seeking further improvement for people in the Arbroath and Friockheim area, and all local police officers share this vision.

SECTION 3: ARBROATH Main areas of public concern: drug dealing/drug abuse, speeding and youths causing annoyance & antisocial behaviour

Over the next month we will deliver our most visible festive policing campaign to date, focussing on ensuring that people intent on enjoying the festivities are able to do so in a safe environment. We will have more police officers on the streets during business hours to protect shops and shoppers, and during the evenings to patrol the local pubs, clubs and restaurants. We will clamp down on alcohol misuse as it has been shown to contribute to violent crime and domestic abuse. We are committed to Operation Lynchpin, focussing on offering reassurance and support to the potential victims of domestic violence, and targeting known perpetrators of domestic crime. It is acknowledged that although violent crime locally has reduced by 39.3% this year, the festive season has the potential to see a rise in this type of crime, therefore we are ready to combat this possibility.

CRIME Highlights • All measures of recorded crime had either reduced or stayed the same. Overall, a 14.9% (or 116 crime) reduction for groups 1 to 4 PUBLIC PERCEPTION Highlights • 84.6% of residents who responded to the survey thought that the crime rate in their neighbourhood had remained the same or improved over the past year—a significant 29.4 percentage point improvement on the 55.2% recorded at the same time last year. • 20.0% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a significant improvement of 34.1 percentage points on the result at the same time last year (54.1%)

The results show a 20 percentage point increase in our perceived visibility locally, and this reflects the efforts made in recent months to be seen in our communities. We are determined to continue to provide local people with a highly visible and approachable policing presence over the festive period and into 2013.

TARGETED COMMUNITY ACTIVITY Inspector Adrian Robertson said: ‘Officers in Arbroath section have made a continued effort to reduce crime locally, by targeting known criminals, offering crime prevention advice to the community (via operation After Dark) and conducting proactive patrols. I am very pleased that these efforts have resulted in almost a 15% reduction in crime overall. In real terms, this means that there were 116 less crimes in the Arbroath area this year compared to last.

SECTION 4: CARNOUSTIE Main areas of public concern: speeding, youths causing annoyance , anti-social behaviour & dangerous driving CRIME Highlights • Reduction of 31.0% in groups 1 to 4 (83 crimes) - best reduction across LPA • Reduction of 37.4% in crimes of vandalism (49 crimes)

It would appear that our communities are reassured by this reduction, given that 84.6% of people felt that crime had reduced or remained the same in their area, and significantly fewer local people

DETECTION RATE

Policing Angus: Community Summaries ~ April to November 2012 Performance alert! • Deterioration in the detection rate for groups 1 to 4 from 35.4 to 29.7% • Deterioration in the detection rate for vandalism from 34.4% to 23.2%

SAFER COMMUNITIES November update TARGETED COMMUNITY ACTIVITY

STANDARDS OF SERVICE Highlights • Best results across LPA for measures relating to updating the public and overall customer experience

Sergeant Fergus Storrier said: ‘Highlights from the Community Safety Side from November include – The launch of Operation After Dark tied in with the Festive Policing plan to raise awareness about crime prevention issues for the public of Angus including leaflet drops in vulnerable areas.

PUBLIC PERCEPTION Highlights • 8.5% of residents said they were concerned at becoming a victim of crime in their neighbourhood—best result across LPA— and a significant improvement on the 30.3% recorded at the same time last year.

‘Safe Drive Stay Alive’ is a multi partnership project which was run at the Reid Hall in Angus with hundreds of S5 and S6 pupils plus Angus College Students attending. The event delivered a hard hitting message about road safety to these age groups and potential young drivers.

TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said: I was again pleased to see that there was a reduction in crimes across the section. Our main area of concern was rural thefts of diesel and tools but due to an increase in rural patrols and roadblocks we achieved good detections during November. These arrangements will be continued as a deterrent into the future.

‘The Monifieth Friday Night Project’ continued from the Community Cabin in Monifieth with Community Officer Sheena Melvin and other partners in attendance offering support to young people to keep them off the streets and engaged in positive activity. ‘Just Play’ is a partnership project between Tayside Police and Angus Council, and funded by Cashback for Communities, extends from Arbroath into Brechin and Forfar with a partnership awareness session taking place in Brechin. The project aims to introduce play into the lives of 0-3 year old children of risk-taking parents to support the children to develop more positive pathways.

In the run up to Christmas, extra attention will be paid to residential areas as we are aware that many homes will contain a number of expensive items purchased as Christmas presents that would not be there, under normal circumstances. Officers will be offering crime prevention advice where necessary. Standard of Service/ Public Perception We do aim to keep complainers up to date and my officers are instructed to contact complainers on a regular basis so they are aware of the enquiries we are carrying out in order to detect their crimes. The figures show that the section has the best overall customer experience figures and I will do all I can to ensure this is maintained. We also have a very good record in the section for making our public feel safe. Only 8.5% of residents stated that they were concerned at becoming a victim of crime compared to 30.3% at the same time last year.

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - NOVEMBER 2012 SECTION 2 Montrose and Brechin

SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

2200

2139

2.9%

757

609

24.3%

594

482

23.2%

664

780

-14.9%

185

268

-31.0%

- Detection rate

42.8%

45.9%

-3.1

40.3%

41.2%

-0.9

43.6%

48.3%

-4.7

48.5%

51.7%

-3.2

29.7%

35.4%

-5.7

-5.2%

91.7%

10.0%

-39.3%

-50.0%

- Detection rate

90.9%

93.1%

-2.2

95.7%

91.7%

4.0

90.9%

90.0%

0.9

82.4%

96.4%

-14.1

100.0%

87.5%

12.5

Indecency (G2)

-30.0%

-31.6%

6.3%

-48.6%

-12.5%

- Detection rate

92.9%

68.8%

24.1

69.2%

78.9%

***

117.6%

68.8%

48.9

73.7%

64.9%

8.8

128.6%

62.5%

***

Dishonesty (G3)

1273

1199

6.2%

470

370

27.0%

316

265

19.2%

403

444

-9.2%

120

-30.0%

- Detection rate

45.7%

50.5%

-4.8

41.3%

44.9%

-3.6

49.1%

55.5%

-6.4

52.9%

57.7%

-4.8

23.8%

30.8%

-7.0

816

802

1.7%

251

208

20.7%

250

191

30.9%

225

271

-17.0%

132

-31.8%

31.5%

33.3%

-1.8

31.9%

28.4%

3.5

29.6%

34.6%

-5.0

36.0%

35.4%

0.6

24.4%

34.8%

-10.4

80.0%

***

-100.0%

0.0%

77.8%

100.0%

***

80.0%

***

100.0%

***

66.7%

100.0%

***

100.0%

***

771

765

0.8%

234

200

17.0%

237

176

34.7%

218

258

-15.5%

131

-37.4%

30.6%

31.5%

-0.9

32.1%

27.0%

5.1

27.8%

31.3%

-3.4

34.9%

33.7%

1.1

23.2%

34.4%

-11.2

-5.7%

-16.1%

11.8%

-6.3%

0.0%

37.9%

38.6%

-0.7

30.8%

32.3%

-1.5

42.1%

41.2%

0.9

46.7%

50.0%

-3.3

33.3%

***

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING ANGUS

CRIME

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to NOVEMBER 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

2011-12 Result

%/pp Change

2.7

94.0%

88.3%

5.7

98.5% 90.4%

8.1

90.4%

94.1%

-3.7

79.4%

90.9% -11.5

86.7%

90.9%

-4.2

80.4% 75.0%

5.4

83.3%

85.7%

-2.4

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

65.0%

70.1% 59.2%

10.9

58.0%

60.5%

-2.5

67.4%

43.8%

23.6*

69.8% 66.0%

3.8

86.7%

69.7%

17.0

% of customers who received an update following their contact to report a crime

85.5% 74.2%

11.3

69.6%

71.4%

-1.8

86.2%

65.2%

21.0

87.1% 80.0%

7.1

94.1%

80.0%

14.1

% of customers who received an update following their contact for reasons other than to report a crime

46.8% 43.5%

3.3

48.1%

50.0%

-1.9

35.3%

24.0%

11.3

45.5% 45.0%

0.5

63.6%

61.1%

2.5

88.0% 83.1%

4.9

82.7%

78.8%

3.9

81.8%

80.4%

1.4

94.1% 87.2%

6.9

92.2%

86.5%

5.7

237/672 (35.3%)

59/169 (34.9%)

56/173 (32.4%)

70/204 (34.3%)

52/126 (41.3%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- An improvement in satisfaction with service at first contact from 91.3% to 95.1%. This result exceeds the force target set at 94.0%. - A reduction in identifying the person dealing with the enquiry from 84.8% to 82.1%. Updating the Public

- A 10.9 percentage point improvement in updating the public from 59.2% to 70.1%, the highest result across the force. This result again exceeds the force target set at 65.0%. When analysed by reason for contact - 85.5% of those who reported a crime were updated compared to 74.2% the previous year. A further improvement was also evident in relation to those whose contact was for reasons other than to report a crime whereby 46.8% received an update compared to 43.5% in 2011. Customer Experience

- Improvement in overall customer experience from 83.1% to 88.0%, the highest result across the force.

POLICING ANGUS

2012-13 Result

%/pp Change

-2.7

2011-12 Result

82.1% 84.8%

2012-13 Result

85.0%

Response Rate

%/pp Change

First Contact: % of respondents provided with the name of the person dealing with their enquiry

85.0%

2011-12 Result

93.8%

SECTION 4 Carnoustie

2012-13 Result

96.5%

SECTION 3 Arbroath

%/pp Change

% / pp Change

3.8

rating of the service provided by Tayside Police

2011-12 Result

95.1% 91.3%

Customer Experience: Overall satisfaction

2012-13 Result

94.0%

(*denotes a statistically significant change in results)

2012-13 Target

First Contact: Overall satisfaction rating for service provided at first contact

Customer Satisfaction

SECTION 2 Montrose and Brechin

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - NOVEMBER 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 4 Carnoustie

SECTION 3 Arbroath

SECTION 2 Montrose and Brechin

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

89.4%

2.7

98.3%

97.8%

0.5

93.5%

85.7%

7.8

86.8%

70.4%

16.4*

89.7%

75.8%

13.9

84.4%

72.3%

12.1

84.6%

55.2%

â&#x20AC;ŚDuring the day

96.3%

96.6%

-0.3

94.6%

97.8%

-3.2

96.7%

97.9%

-1.2

95.6%

â&#x20AC;ŚAfter dark

67.4%

69.8%

-2.4

70.6%

60.8%

9.8

58.5%

63.9%

-5.4

19.4%

33.0%

-13.6*

21.6%

27.9%

-6.3

26.3%

19.6%

Police Visibility % of residents who perceived 60.1% that Tayside Police performed 'very' or 'fairly' well at providing a visible presence

48.9%

11.2*

53.8%

50.0%

3.8

60.0%

53.9%

100.0% 100.0%

0.0

29.4*

90.2%

77.5%

12.7

91.7%

3.9

97.9%

98.5%

-0.6

59.1%

56.5%

2.6

85.3%

77.6%

7.7

6.7

20.0%

54.1%

-34.1*

8.5%

30.3%

-21.8*

6.1

56.4%

36.1%

20.3

66.7%

52.7%

14.0

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Speeding (21.0%)

Top 3 issues that cause most Drug dealing/drug abuse (17.4%) concern in neighbourhoods Youths causing annoyance (12.3%)

Response Rate

195/672 (29.0%)

Drug dealing/drug abuse (30.8%) Speeding (19.2%) Youths causing annoyance (13.0%)

38/152 (25.0%)

Speeding (26.7%) Drug dealing/drug abuse (17.8%) Youths causing annoyance (13.3%)

61/160 (38.1%)

Drug dealing/drug abuse (20.6%) Speeding (14.7%) Youths causing annoyance (11.8%) Antisocial behaviour (11.8%)

46/184 (25.0%)

Speeding (21.2%) Youths causing annoyance (12.1%) Antisocial behaviour (9.1%) Dangerous driving (9.1%)

50/176 (28.4%)

POLICING ANGUS

2012-13 92.1%

Change

Change 2.7

2011-12

2011-12 93.8%

(*denotes a statistically significant change in results)

2012-13

2012-13 96.5%

Public Perception

POLICING ANGUS: Crime in more detail POLICING ANGUS PERIOD APR to NOV CRIME CLASSIFICATION

2011/2012 Made known

November Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

2 5 0 29 5 12 0 2 3 0

2 5 0 26 5 12 0 2 2 0

100.0% 100.0% 89.7% 100.0% 100.0% 100.0% 66.7% -

0 8 0 21 9 10 0 5 2 0

0 8 0 18 7 11 0 4 2 0

100.0% 85.7% 77.8% 110.0% 80.0% 100.0% -

-2 3 0 -8 4 -2 0 3 -1 0

-100.0% 60.0% -27.6% 80.0% -16.7% 150.0% -33.3% -

0 0 0 2 0 0 0 1 0 0

0 0 0 3 0 0 0 1 1 0

150.0% 100.0% -

93.1%

90.9%

-3

-5.2%

5 166.7%

14 0 51 6 8 1

10 0 35 5 4 1

71.4% 68.6% 83.3% 50.0% 100.0%

9 1 36 2 5 3

4 1 37 6 2 2

44.4% 100.0% 102.8% 300.0% 40.0% 66.7%

-5 1 -15 -4 -3 2

-35.7% -29.4% -66.7% -37.5% 200.0%

1 0 8 1 0 2

0 0 8 1 0 0

0.0% 100.0% 100.0% 0.0%

68.8%

92.9%

-24

-30.0%

75.0%

70 30 49 24 26 37 0 21 835 49 3 2 51 2

27 6 15 9 3 25 0 18 451 14 3 3 30 2

38.6% 20.0% 30.6% 37.5% 11.5% 67.6% 85.7% 54.0% 28.6% 100.0% 150.0% 58.8% 100.0%

66 46 69 35 24 29 0 8 792 38 7 3 93 63

25 4 13 5 8 20 0 7 428 3 7 0 37 25

37.9% 8.7% 18.8% 14.3% 33.3% 69.0% 87.5% 54.0% 7.9% 100.0% 0.0% 39.8% 39.7%

-4 -5.7% 16 53.3% 20 40.8% 11 45.8% -2 -7.7% -8 -21.6% 0 -13 -61.9% -43 -5.1% -11 -22.4% 4 133.3% 1 50.0% 42 82.4% 61 3050.0%

7 7 6 7 7 2 0 0 93 6 2 0 18 14

1 1 2 1 3 0 0 0 43 1 2 0 2 6

14.3% 14.3% 33.3% 14.3% 42.9% 0.0% 46.2% 16.7% 100.0% 11.1% 42.9%

1199

606

50.5%

1273

582

45.7%

6.2%

169

36.7%

17 765 20

8 241 18

47.1% 31.5% 90.0%

22 771 23

7 236 14

31.8% 30.6% 60.9%

5 6 3

29.4% 0.8% 15.0%

1 73 2

0 22 2

0.0% 30.1% 100.0%

802

267

33.3%

816

257

31.5%

1.7%

31.6%

2139

982

45.9%

2200

941

42.8%

2.9%

260

100

38.5%

12 2 61 8 1 113 35 28 202 9 13

13 2 61 8 1 113 35 29 205 8 11

108.3% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 103.6% 101.5% 88.9% 84.6%

13 2 45 15 1 121 33 25 211 9 21

13 2 45 13 1 120 34 25 211 9 17

100.0% 100.0% 100.0% 86.7% 100.0% 99.2% 103.0% 100.0% 100.0% 100.0% 81.0%

1 0 -16 7 0 8 -2 -3 9 0 8

8.3% 0.0% -26.2% 87.5% 0.0% 7.1% -5.7% -10.7% 4.5% 0.0% 61.5%

3 0 1 4 0 9 6 5 31 1 3

3 0 1 2 0 9 6 4 32 1 2

100.0% 100.0% 50.0% 100.0% 100.0% 80.0% 103.2% 100.0% 66.7%

484

486 100.4%

496

490

98.8%

2.5%

95.2%

2696

1431

53.1%

2.8%

323

160

49.5%

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

TOTAL OF GROUPS 1 TO 5

2623

1468

56.0%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Policing Perth & Kinross: Community Summaries ~ April to November 2012 SECTION 3: PERTH CITY

SOUTH PERTHSHIRE Main areas of public concern: speeding, drug dealing/abuse and housebreaking

Main areas of public concern: vandalism/graffiti, speeding and youths causing annoyance

DETECTION RATE Highlights • Reduction of 33.3% for domestic housebreaking from 24 to 16

CRIME Highlights • Reduction of 12.0% for vandalism (46 crimes) • Domestic housebreaking down 23.9% from 71 to 54

Performance alert! • Fall in detection rate for Groups 1 to 4 from 44.1% to 31.0% over a similar number of crimes recorded • Fall in detection rate for crimes of dishonesty from 46.9% to 24.3%

DETECTION RATE Performance alert! • 12.6 percentage point drop in detection rate for crimes of dishonesty from 60.7% to 48.2% STANDARDS OF SERVICE Performance Alert • A significant 16.3 percentage point deterioration in terms of updating the public from 60.3% last year to 44.0% this year • A significant 14.6 percentage point deterioration in the overall satisfaction rating from 85.9% last year to 71.3% this year

SECTION 7: PERTHSHIRE

NORTH

AND

WEST

Main areas of public concern: speeding, drug dealing/drug abuse and housebreaking CRIME Performance alert! • Increase of 44.8% in Groups 1 to 4 from 163 to 236

SECTION 5: EAST PERTHSHIRE

DETECTION RATE Highlight • Improvement in the detection rate for groups 1 to 4 from 36.2% to 43.6% • Crimes of dishonesty detection rate improved from 31.9% to 44.0%

Main areas of public concern: speeding, housebreaking, youths causing annoyance CRIME Highlights • Best reduction in LPA for groups 1 to 4 of 21.0% (105 fewer crimes) • Vandalism down by 27.7% (41 fewer crimes).

TARGETED COMMUNITY ACTIVITY Inspector Julie Robertson said: ‘North and West Perthshire continues to be a low crime area therefore I would again highlight caution when interpreting percentage crime increases which can appear dramatic when we are dealing with such a small number of crimes.

DETECTION RATE Performance alert! • A fall of 15.0 percentage points in detection rate for crimes of dishonesty from 44.4% to 29.4%. However, this result was an improvement for the fifth month in succession (16.3% in June)

One area of concern from the figures is the increase in Domestic Housebreakings when compared with last year from 3 to 29. This increase was due to a series of break-ins to caravans in the Pitlochry and Dunkeld areas earlier this year. The culprit for those break-ins was arrested and a report submitted to the Procurator Fiscal.

SECTION 6:

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Perth & Kinross: Community Summaries ~ April to November 2012

Although our detection rate for Housebreakings has gone up to 75.9% we cannot become complacent and to that end I ensure section supervisors review these crimes in order to identify all possible lines of enquiry are carried out taking every opportunity for detections. Furthermore I have ensured dedicated resources using special constables in conjunction with section officers and officers from Central Scotland Police, to coordinate our activities in proactively patrolling our rural roads. The objective is to disrupt and deter criminal movement, whilst providing public reassurance. This activity will continue over the festive period. Although group 1 – 4 crimes show a significant increase of 44.8% this is due mainly to the rise in group 2 and 3 crimes, (indecencies – many of which were historical, and dishonesties) although we have improved detection rates for these crimes, 68.4% and 44% respectively (a substantial increase). This has consequently impacted on the overall detection rates for Group 1 – 4 crimes from 36.2 % to 43.6% with the most noticeable increased detections being in relation to crimes of dishonesties (over 12 percentage points from previous month). I am also very pleased to see officers continue to focus on providing a good quality of service to the public which is reflected in the excellent overall satisfaction rating of 90.0%, given by our customers.’

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - NOVEMBER 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North and West Perthshire

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

2694

2805

-4.0%

1488

1559

-4.6%

395

500

-21.0%

575

583

-1.4%

236

163

44.8%

- Detection rate

41.6%

50.3%

-8.7

46.6%

55.7%

-9.1

37.2%

45.2%

-8.0

31.0%

44.1%

-13.1

43.6%

36.2%

7.4

104

-11.5%

-11.3%

0.0%

-14.3%

-33.3%

- Detection rate

87.0%

92.3%

-5.4

90.5%

95.8%

-5.3

84.6%

0.0

66.7%

78.6%

-11.9

100.0%

0.0

Indecency (G2)

106

49.3%

83.3%

-41.7%

38.1%

850.0%

- Detection rate

77.4%

57.7%

19.6

59.1%

70.8%

-11.7

135.7%

50.0%

85.7

82.8%

57.1%

25.6

68.4%

0.0%

68.4

Dishonesty (G3)

1813

1886

-3.9%

1011

1047

-3.4%

248

304

-18.4%

395

422

-6.4%

159

113

40.7%

- Detection rate

40.0%

53.3%

-13.2

48.2%

60.7%

-12.6

29.4%

44.4%

-15.0

24.3%

46.9%

-22.6

44.0%

31.9%

12.2

683

744

-8.2%

370

417

-11.3%

120

159

-24.5%

139

126

10.3%

28.6%

34.3%

36.2%

-1.9

33.5%

35.5%

-2.0

36.7%

42.8%

-6.1

36.0%

28.6%

7.4

29.6%

40.5%

-10.8

24.0%

17.4%

***

0.0%

***

83.9%

88.0%

-4.1

88.9%

91.3%

-2.4

50.0%

***

50.0%

***

618

686

-9.9%

337

383

-12.0%

107

148

-27.7%

126

115

9.6%

20.0%

32.8%

35.0%

-2.1

32.9%

34.2%

-1.3

37.4%

43.2%

-5.9

31.0%

26.1%

4.9

27.1%

37.5%

-10.4

114

117

-2.6%

-23.9%

-21.1%

-33.3%

866.7%

44.7%

38.5%

6.3

38.9%

38.0%

0.9

40.0%

36.8%

12.5%

41.7%

-29.2

75.9%

33.3%

***

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING PERTH & KINROSS

CRIME

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to NOVEMBER 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North & West Perthshire

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

91.6%

97.1%

-5.5

96.7% 100.0%

-3.3

95.2%

97.2%

-2.0

92.4% 100.0%

-7.6

85.0%

87.0%

88.8%

-1.8

83.9%

89.1%

-5.2

87.3%

91.4%

-4.1

90.8%

90.0%

0.8

84.8%

80.0%

4.8

65.0%

65.4%

65.0%

0.4

44.0%

60.3% -16.3*

72.6%

70.6%

2.0

72.3%

65.7%

6.6

78.8%

73.9%

4.9

% of customers who received an update following their contact to report a crime

82.9%

72.7%

10.2

81.5%

66.7%

14.8

89.4%

73.5%

15.9

73.8%

79.5%

-5.7

91.7%

80.0%

11.7

% of customers who received an update following their contact for reasons other than to report a crime

39.3%

53.8%

-14.5

26.3%

52.0%

-25.7

42.3%

64.7%

-22.4

66.7%

42.3%

24.4

50.0%

69.2%

-19.2

81.4%

86.6%

-5.2

71.3%

85.9% -14.6*

82.5%

89.5%

-7.0

86.9%

86.7%

0.2

90.9%

83.4%

7.5

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police Response Rate

351/864 (40.6%)

111/283 (39.2%)

91/211 (43.1%)

94/247 (38.1%)

55/123 (44.7%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact - A statistically significant reduction in satisfaction with service at first contact from 98.0% to 94.0%. This result achieves the force target set at 94.0%. - Reduction in identifying the person dealing with the enquiry from 88.8% to 87.0%. Updating the Public - Improvement of 0.4 percentage points in updating the public rising from 65.0% to 65.4%. This result exceeds the force target set at 65.0%. When analysed by reason for contact - 82.9% of those who reported a crime were updated compared to 72.7% the previous year. Conversely, a reduction was evident in relation to those whose contact was for reasons other than to report a crime whereby 39.3% received an update compared to 53.8% in 2011. Customer Experience - Reduction in overall customer experience from 86.6% to 81.4%.

POLICING PERTH & KINROSS

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

% / pp Change

-4.0*

service provided at first contact

2012-13 Result

2011-12 Result

98.0%

First Contact: Overall satisfaction rating for

2011-12 Result

2012-13 Result

94.0%

(*denotes a statistically significant change in results)

2012-13 Result

2012-13 Target

94.0%

Customer Satisfaction

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - NOVEMBER 2012 SECTION 7 North & West Perthshire

SECTION 6 South Perthshire

SECTION 5 East Perthshire

SECTION 3 Perth City

POLICING PERTH & KINROSS 2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

94.6%

-2.6

88.6%

87.2%

1.4

95.6%

97.5%

-1.9

90.2%

97.1%

-6.9

97.2%

100.0%

-2.8

76.8%

72.8%

4.0

78.0%

72.1%

5.9

79.3%

78.2%

1.1

70.1%

68.8%

1.3

85.2%

75.0%

10.2

…During the day

96.2%

97.3%

-1.1

94.7%

93.1%

1.6

100.0%

98.8%

1.2

95.2%

98.9%

-3.7

94.5%

100.0%

-5.5

…After dark

63.0%

71.3%

-8.3

55.0%

58.1%

-3.1

63.5%

71.8%

-8.3

67.1%

81.1%

-14.0

69.7%

77.7%

-8.0

29.2%

27.9%

1.3

39.2%

27.7%

11.5

28.1%

32.6%

-4.5

26.3%

28.6%

-2.3

17.2%

13.8%

3.4

Police Visibility % of residents who perceived 54.5% that Tayside Police performed 'very' or 'fairly' well at providing a visible presence

44.6%

9.9*

55.6%

40.9%

14.7

56.2%

44.8%

11.4

50.7%

51.3%

-0.6

58.6%

31.8%

26.8

(*denotes a statistically significant change in results)

Feelings of safety % of residents who felt safe walking alone in neighbourhood

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

Speeding (19.3%)

Top 3 issues that cause most Housebreaking (12.7%) concern in neighbourhoods Vandalism/graffiti (10.5%) Response Rate

267/864 (30.9%)

Vandalism/graffiti (21.2%) Speeding (11.5%) Youths causing annoyance (11.5%)

Speeding (30.6%) Housebreaking (18.4%) Youths causing annoyance (10.2%)

79/264 (29.9%)

68/208 (32.7%)

Speeding (16.9%) Drug dealing/drug abuse (11.9%) Housebreaking (11.9%)

84/264 (31.8%)

Speeding (19.0%) Drug dealing/drug abuse (14.3%) Housebreaking (14.3%)

36/128 (28.1%)

POLICING PERTH & KINROSS

2012-13 92.0%

Public Perception

POLICING PERTH & KINROSS: Crime in more detail PERIOD APR to NOV CRIME CLASSIFICATION

2011/2012 Made known

November Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

4 21 0 30 25 19 0 1 4 0

4 20 0 26 22 19 0 1 4 0

100.0% 95.2% 86.7% 88.0% 100.0% 100.0% 100.0% -

0 6 0 34 31 12 0 4 5 0

1 6 0 27 26 12 0 4 4 0

100.0% 79.4% 83.9% 100.0% 100.0% 80.0% -

-4 -15 0 4 6 -7 0 3 1 0

-100.0% -71.4% 13.3% 24.0% -36.8% 300.0% 25.0% -

0 0 0 1 2 0 0 0 0 0

0 0 0 0 2 0 0 0 0 0

0.0% 100.0% -

104

92.3%

87.0%

-12

-11.5%

66.7%

9 0 36 9 12 5

9 0 23 0 5 4

100.0% 63.9% 0.0% 41.7% 80.0%

24 3 47 6 12 14

16 3 30 14 11 8

66.7% 100.0% 63.8% 233.3% 91.7% 57.1%

15 3 11 -3 0 9

166.7% 30.6% -33.3% 0.0% 180.0%

2 0 8 0 1 2

3 0 3 1 1 2

150.0% 37.5% 100.0% 100.0%

57.7%

106

77.4%

49.3%

76.9%

117 48 78 50 88 62 2 63 1152 79 14 6 109 18

45 7 47 15 35 33 2 45 619 44 14 5 88 6

38.5% 14.6% 60.3% 30.0% 39.8% 53.2% 100.0% 71.4% 53.7% 55.7% 100.0% 83.3% 80.7% 33.3%

114 47 66 68 75 45 2 36 1088 80 6 0 152 34

51 12 26 14 33 19 2 23 448 8 6 0 75 9

44.7% 25.5% 39.4% 20.6% 44.0% 42.2% 100.0% 63.9% 41.2% 10.0% 100.0% 49.3% 26.5%

-3 -1 -12 18 -13 -17 0 -27 -64 1 -8 -6 43 16

-2.6% -2.1% -15.4% 36.0% -14.8% -27.4% 0.0% -42.9% -5.6% 1.3% -57.1% -100.0% 39.4% 88.9%

10 7 3 6 10 5 0 9 137 10 0 0 14 12

3 1 1 0 22 1 0 6 52 2 0 0 1 2

30.0% 14.3% 33.3% 0.0% 220.0% 20.0% 66.7% 38.0% 20.0% 7.1% 16.7%

1886

1005

53.3%

1813

726

40.0%

-73

-3.9%

223

40.8%

33 686 25

12 240 17

36.4% 35.0% 68.0%

36 618 29

15 203 16

41.7% 32.8% 55.2%

3 -68 4

9.1% -9.9% 16.0%

4 69 6

1 18 2

25.0% 26.1% 33.3%

744

269

36.2%

683

234

34.3%

-61

-8.2%

26.6%

2805

1411

50.3%

2694

1122

41.6%

-111

-4.0%

318

124

39.0%

16 4 60 22 0 133 57 52 677 12 15

15 4 61 21 0 133 55 50 675 13 12

93.8% 100.0% 101.7% 95.5% 100.0% 96.5% 96.2% 99.7% 108.3% 80.0%

17 5 64 10 0 114 43 40 556 12 6

17 5 64 11 0 110 41 38 554 12 6

100.0% 100.0% 100.0% 110.0% 96.5% 95.3% 95.0% 99.6% 100.0% 100.0%

1 1 4 -12 0 -19 -14 -12 -121 0 -9

6.3% 25.0% 6.7% -54.5% -14.3% -24.6% -23.1% -17.9% 0.0% -60.0%

2 0 3 0 0 11 3 3 19 2 0

2 0 3 1 0 12 4 2 18 2 0

100.0% 100.0% 109.1% 133.3% 66.7% 94.7% 100.0% -

GROUP 5 - TOTAL

1048

1039

99.1%

867

858

99.0%

-181

-17.3%

44 102.3%

TOTAL OF GROUPS 1 TO 5

3853

2450

63.6%

3561

1980

55.6%

-292

-7.6%

361

GROUP 1 - TOTAL

GROUP 2 ~ Crimes of Indecency Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 ~ Malicious Mischief, vandalism etc. Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

168

46.5%

RESOURCES AND ASSETS

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public. The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within available resources .

At the same time, the Scottish Government has set stretching environmental and energy reduction targets for Scotland. As a major employer in Tayside, Tayside Police is committed to demonstrating its contribution to this aim.

RESOURCES and ASSETS HEALTH & SAFETY Violent to Police Officers down by 10%! 55% fewer days lost when compared to same period last year! Accidents and Violent Incidents

2012/13 2011/12 Change

Accidents to Police Officers and Staff

40%

226

250

-10%

306

307

Violent incidents to Police Officers resulting in lost time

-50%

Total number of incidents resulting in lost time

25%

266

585

-55%

-44%

Violence to Police Officers and Staff Total

Total number of days lost Incidents reported to the Health & Safety Executive

Road Traffic collisions

% of Total 2%

Manual handling

Slips, trips and falls Training - in house and at the Scottish Police College

Causation factors

2012/13

2011/12 % of Total

percentage pt diff

134

44%

145

47%

-3

Assaults

16%

17%

-1

Injuries caused by sharp objects

Injuries during arrests

14%

17%

-3

Others

10%

11%

Exposure to violence

Total

307

306

RANDOM DRUG TESTING A programme of testing of both police officers and police staff is carried out. This supports the prevention and management of substance misuse within Tayside Police in order to create and maintain healthy staff and enhance public trust in services delivered by the Force. This programme does not prevent staff reporting concerns about suspected illegal activity by colleagues, which is acted upon.

Q1 Q2 Oct Nov

Police Officers

Probationers

Police Staff

Special Constables

Quarterly or Monthly Total

Cumulative Total

Positive Results

16 13 7 7

8 13 9 5

2 1 0 7

0 0 0 0

26 27 16 12

26 53 69 81

0 0 0 0

RESOURCES and ASSETS SICKNESS ABSENCE Absence Rate POLICE OFFICERS

Community Policing Div 2012 - 13 2011 - 12

Dundee LPA 2012 - 13 2011 - 12

Angus LPA 2012 - 13 2011 - 12

Perth & Kinross LPA 2012 - 13 2011 - 12

Colour Key

Target 4%

On target

Below target

Oct 3.4% 3.9%

Nov 3.6% 3.9%

Community Policing Div

Sep 4.0% 3.1%

Oct 3.9% 3.1%

Nov 4.0% 3.3%

Dundee LPA

Sep 3.9% 5.9%

Oct 4.3% 5.8%

Nov 4.6% 5.7%

Angus LPA

Sep 2.9% 4.6%

Oct 3.0% 4.5%

Nov 3.1% 4.4%

Perth & Kinross LPA

Last 3 months Sep 3.4% 3.9%

2012 - 13 2011 - 12

Colour Key

Target 4%

On target

Below target

Oct 5.1% 3.5%

Nov 5.3% 3.7%

Sep 3.7% 3.5%

Oct 4.2% 3.5%

Nov 4.8% 3.7%

Sep 4.5% 4.9%

Oct 5.3% 4.5%

Nov 5.7% 5.0%

Sep 4.7% 2.4%

Oct 5.5% 2.5%

Nov 5.4% 2.5%

Apr to Nov

Average per person

Last 3 months Sep 4.9% 3.5%

Working Days Lost

Working Days Lost Apr to Nov

Community Policing Div

Absence Rate POLICE STAFF

Ave. per person

Days lost

Community Policing Div

Days lost

Short

2068

Short

Medium

1040

Medium

Long Term

3119

Long Term

2388

909 752

All Days Lost 2012-13

6227

5.0

All Days Lost 2012-13

4049

7.8

All Days Lost 2011-12

6723

5.5

All Days Lost 2011-12

2960

5.3

Percentage difference

-7%

Percentage difference

37%

Dundee LPA

Days lost

Dundee LPA

Days lost

Short

807

Short

139

Medium

428

Medium

Long Term

1279

Long Term

228

All Days Lost 2012-13

2514

5.6

All Days Lost 2012-13

451

6.8

All Days Lost 2011-12

2096

4.6

All Days Lost 2011-12

424

5.4

Percentage difference

20%

Percentage difference

Angus LPA

Days lost

Angus LPA

Days lost

Short

458

Short

Medium

240

Medium

Long Term

972

Long Term

265

All Days Lost 2012-13

1670

6.2

All Days Lost 2012-13

432

8.5

All Days Lost 2011-12

2084

7.7

All Days Lost 2011-12

407

7.5

Percentage difference

-20%

Percentage difference

Perth & Kinross LPA

Days lost

Perth & Kinross LPA

Days lost

Short

526

Short

Medium

208

Medium

Long Term

643

Long Term

343

All Days Lost 2012-13

1377

4.3

All Days Lost 2012-13

440

7.8

All Days Lost 2011-12

1922

6.1

All Days Lost 2011-12

228

3.6

Percentage difference

-28%

Percentage difference

93%

RESOURCES and ASSETS TOIL AND MODIFIED DUTIES Time off in Lieu (TOIL) In line with Police Regulations, officers are compensated in respect of time spent on duty after normal tour ends or where they have been recalled to duty etc. These additional hours can be taken as payment or accrued as time off in lieu of payment. A record is kept of the number of TOIL hours accrued by officers. The tables below relate to the number of hours accrued throughout Tayside as at 30th November 2012

30st November 2012 POLICE OFFICERS Time off in Lieu (TOIL)

No of Hours

No of Officers

Average per Officer

Dundee

13288

479

Angus

9828

270

Perth & Kinross

11929

323

Others

7599

176

42,644

1,248

Total

Modified Duties Modified duties are defined as temporary, short term rehabilitation duties or working conditions approved to assist an individualâ&#x20AC;&#x2122;s return to the full extent of their duties following illness or injury by permitting return to work of a less demanding capacity. Modified (Protected) duties are generally those which are pregnancy related. There were 62 officers on modified duties as at 0th November 2012. This accounted for 5% of overall police strength. The tables below relate to the number of officers throughout Tayside.

30th November 2012 POLICE OFFICERS Modified (Light) Duties

No of Officers

Modified (Protected)

No of Officers

Dundee

Angus

Perth & Kinross

Others

Total

RESOURCES and ASSETS STAFF TRAINING & DEVELOPMENT

COURSES

Last three months 2012/13

Cumulative

Sep

Oct

Nov

Apr to Nov

152

103

161

866

Maximum student places available

1032

659

910

6128

Total number of students attending

995

625

768

5754

Percentage of uptake

96%

95%

84%

94%

Total number of training days delivered

1031

834

1047

6666

Number of courses held

SATISFACTION To what extent do you agree with each of the following statements

Apr - Nov 890

The pre-course information was … received in sufficient time

94.9%

appropriate and with necessary detail clear and easily understood

95.7% 96.9%

well structured

99.2%

easy to follow delivered effectively

99.5% 99.9%

The content of the course was …

The course itself was … well organised

98.9%

the correct length

92.7%

sufficient for my objectives relevant to my objectives

98.0% 98.2%

Taking everything into consideration, the course met my expectations 890 responses

99.2%

RESOURCES and ASSETS FORCE CONTACT CENTRE

November 2012

TARGET

PUBLIC FEEDBACK ON CUSTOMER SERVICE: FIRST CONTACT

TAYSIDE CALLERS

2012/13

2011/12 Change (pp)

Overall satisfaction rating for time taken to answer the phone - emergency call

94.6%

97.8%

-3.2

Overall satisfaction rating for time taken to answer the phone - non-emergency call

90.6%

92.6%

-2.0

83.9%

85.3%

-1.4

% of respondents who were satisfied that the person dealing with their enquiry was courteous and attentive

98.4%

98.6%

-0.2

% of respondents who were satisfied that the person dealing with their enquiry was knowledgeable

96.7%

96.3%

0.4

% of respondents who were satisfied that the person dealing with their enquiry was able to explain what would happen next

91.9%

93.1%

-1.2

Customer Experience Overall satisfaction rating for treatment at first contact

92.7%

93.2%

-0.5

94.8%

94.2%

0.6

% of respondents provided with the name of the person dealing with their enquiry

Overall satisfaction rating for service provided at first contact

85.0%

94.0%

FORCE COMMUNICATIONS CENTRE - CALL MANAGEMENT:

April to November

EMERGENCY

Nov

2012/13

2011/12

Change

31811

34993

-9.1%

3788

88.0%

86.8%

1.2

85.1%

Average call duration (seconds)

110

n/a

Average number of contacts handled per hour (demand)

n/a

166127

169039

-1.7%

21433

63.0%

83.0%

-20

64.9%

178.0

n/a

Number of emergency calls Average speed of answer - emergency calls (%)

<10 secs

(Target 90%)

NON-EMERGENCY Number of non-emergency calls <40 secs

Average speed of answer - non-emergency calls (%) Average call duration (seconds) Average number of contacts handled per hour (demand)

n/a

Force Contact Centre This year, the Force Contact Centre (FCC) has experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resilience, a â&#x20AC;&#x2DC;Call Handling to Dispatchâ&#x20AC;&#x2122; training migration plan has been implemented.

RESOURCES and ASSETS FLEET ~ NOVEMBER 2012 2012/13

2011/12

Percentage Point Change

64.4%

64.0%

0.4

Accidental

113

129

-12.4%

Body Fluid

-35.3%

Mis-fuel

Unreported

-7.5%

Vandalism

-12.5%

169

195

-13.3%

Dundee

0.0%

Angus

-26.9%

Perth & Kinross

-16.7%

Headquarters Division

0.0%

169

195

-13.3%

Dundee

689,631.00

702,672.00

-1.9%

Angus

745,168.00

701,645.00

6.2%

1,047,794.00

879,591.00

19.1%

684,893.00

621,730.00

10.2%

3,167,486

2,905,638

9.0%

Dundee

31.6

0.0

Angus

31.9

31.5

0.4

Perth & Kinross

31.6

31.1

0.5

Headquarters Division

35.5

31.7

3.8

32.6

31.5

1.2

Budget Position @ (month in arrears) Percentage of total spend

Vehicle Accident Reports

Total

Accidents per Local Policing Area

Total

Fleet Mileage per Local Policing Area

Perth & Kinross Headquarters Division Total

Average Fuel Consumption (mpg) per LPA

Average

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WHO TO CONTACT

Performance and Planning Unit 0300 111 2222 Email: performanceandplanning@tayside.pnn.police.uk