June 2012 - Performance Report by Tayside Police

JUNE 2012

TAY S I D E P O L I C E

Contents Introduction

Background

Guidance

Summary of Results

Policing Tayside

Policing Dundee

Policing Angus

Policing Perth & Kinross

Resources & Assets

Welcome This performance report covers a range of force performance and is available on the force web site every month.

COMMUNITY PRIORITIES

It provides an overview of local performance results and public feedback. VISION AND

Areas covered are: - Dundee Local Policing Area - Angus Local Policing Area - Perth & Kinross Local Policing Area

VALUES

STANDARDS OF SERVICE

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

REVIEW

MANAGE

ENGAGE

RESULTS

RESOURCES

AND LISTEN

Introduction DELIVERING LOCAL POLICING

uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effective delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to issues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of service and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback.

The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators 1.

Standards of Service •

First Contact : overall satisfaction rating

•

First Contact: caller provided with the name of the call handler

•

Proportion of people who received an update on the progress of their enquiry

•

Overall customer experience of the service provided by the police

Crime and Detection Rates •

Violent Crime

•

Robbery

•

Vandalism

•

Domestic Housebreaking

Road Casualties

Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Background

erformance Indicators are derived from detailed policing plans and business plans outlining what Local Policing Areas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 20112014. These form the basis for this performance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan . Analysis of data and context1 with respect to performance indicators, combined with the outputs from public consultation, provide an indication of the extent to which the force is succeeding in contributing to improved community outcomes.

What this will tell us about performance Tayside Police Key Performance Indicators help the force define and measure progress toward the achievement of standards of service and force objectives. Monitoring results over the longer term allows the force to see where sustained improvement occurs, or identifies challenges which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance management and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff.

FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background information in relation to the demands placed upon the force and the environment in which it operates.

Guidance INTERPRETATION OF RESULTS

performance, lying outwith the upper or lower control limits, is commented upon in the summary.

aselines for improvement adopt the methodology used in previous years, incorporating the most recent three years average performance as a starting point for improvement.

In addition, areas of police business not contained within the key performance indicators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a balanced view of organisational activity. This promotes the diverse range of services that support operational policing.

For some KPIs a slight adjustment is applied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down accordingly to ensure that it is both challenging and realistic in terms of achievement .

ublication of Performance Results. This document is published monthly on the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous improvement.

Improvement Targets are agreed annually through a process of consultation with territorial commanders and heads of departments. These are ratified by the Force executive and Tayside Joint Police Board.

esults are colour-coded against the following criteria: On or above target Below target

Results are presented as a ‘Dashboard’ for ease of viewing. Further context is provided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

erformance reporting. Where performance is adhering to the ‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

Summary of results: April 2012 - June 2012 1.

The force achieved 5 out of 9 crime-related targets ~ violent crime and vandalism —recorded crime and detection rate plus the detection rate for robbery.

STANDARDS OF SERVICE

Three out of four customer satisfaction targets were achieved for the quarter April to June 2012, with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 7.8 percentage points finalising at 72.8%.

The detection rate for groups 1 to 4 crimes (45.3%) failed to achieve target by 1.2 percentage points and a further 42 detections would have been required in order to achieve target. Similarly, with domestic housebreaking, the detection rate of 30.6% failed to achieve the target of 31.0% and, tantalisingly, just one more detection would have produced an on target result.

Overall satisfaction at first contact evidenced a 3.5 percentage point improvement compared to the same quarter the previous year rising from 92.1% to 95.6% and exceeded the force target set at 94.0% by 1.6 percentage points.

Two areas of recorded crime did not achieve target; 32 robberies had occurred by the end of June 2012, 2 more than in the same period last year. 193 domestic housebreakings were recorded this year, 45 more than the 148 recorded at the same time last year.

The proportion of respondents who were provided with the name of the person dealing with their enquiry reduced slightly from 84.7% in 2011/12 to 84.5% in 2012/13 and fell short of the increased target set at 85.0% by 0.5 percentage points. Significant improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing 15.1 percentage points to 72.8% compared to 57.7% in 2011/12. As previously stated this result well exceeded the target set for 2012/13 of 65.0%. In addition, further analysis undertaken on this indicator highlighted that 85.5% of customers who had reported a crime were updated on progress with their enquiry with a lesser proportion, 48.3%, of those who had made contact for reasons other than to report a crime, confirming that they had received an update.

Satisfaction with the overall service provided by Tayside Police returned an improvement of 5.0 percentage points compared to the commensurate figure the previous year, rising from 80.4% to 85.4% and again achieved the target set for 2012/13 of 85.0%.

•

COMMUNITY POLICING

The community policing questions are replicated in both the Service Satisfaction and Public Perception surveys in order to compare perceptions of community policing from a service user perspective (those who have had direct contact with the police – Service Satisfaction survey) and as a member of the general public, who may not have had contact with the police (Public Perception survey). Comparisons of the results for these questions for both surveys are detailed later in this document under Public Perception – Community Policing.

CRIME

Performance in relation to overall crime groups : •

• Violent crime (Group 1) - a decrease of 20.6%

(27 crimes) • Crimes of indecency (Group 2) - a decrease of

9.2% (10 crimes) • Crimes of dishonesty (Group 3) - a decrease of

1.5% (35 crimes) • Malicious mischief, vandalism etc (Group 4) -

a reduction of 19.1% (305 crimes) (Data was sourced directly from Apex crime reporting system on 3 July and may differ slightly to other published results due to some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

•

50.4% of service users thought that the current level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 48.8% felt it was ‘too little’ and a minimal 0.8% believed that there was ‘too much’ patrolling. The majority of respondents, 77.3%, felt reassured when they witnessed an officer on patrol in their neighbourhood whilst 5.0% stated that it caused them concern. Three out of ten respondents, 29.0%, confirmed that they were able to recognise their community officer either by name, sight or both. A further 15.3%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 35.2% of residents stated that they would like to know the identify of the community officers who looked after their neighbourhood whilst interestingly a fifth, 20.5%, did not feel there was a need for them to know their community officers. ‘Local newspapers’ were the preferred me-

•

dium for respondents to be kept informed about actions being taken by officers in their communities. 70.2% of service users agreed that officers understood the issues that mattered in their neighbourhoods and 64.0% felt that officers were dealing with such matters. Overall, 71.1% of respondents had confidence in the police in their neighbourhood. Taking everything into account, 72.1% of service users thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

that crime levels had remained the same during the period – six out of ten respondents - a 4.9 percentage point improvement was recorded for those who felt that crime had decreased rising from 11.4% to 16.3% and similarly, a minimal 0.4 percentage point reduction in those who felt that crime had increased, falling from 24.3% to 23.9%. The main issues of concern to residents when asked unprompted were ‘dangerous/careless driving’, 27.7% (17.6%), followed by ‘drug dealing or drug abuse’, 19.8% (15.0%) and ‘antisocial behaviour’, 19.8% (28.5%). This provides a similar representation of concerns as in the previous year with only ‘dangerous/careless driving’ and ‘antisocial behaviour’ changing position.

TELEPHONE RESPONSE

3368 emergency calls were received in June and 90.5% of these were answered within 10 seconds. 18018 non-emergency calls were received and 65.7% were answered within 40 seconds

In terms of prevalence of crime in local neighbourhoods, almost four in ten respondents, 38.1% (48.2%) said that ‘antisocial behaviour’ was a common problem in their local area, closely followed by ‘vandalism/graffiti’, 37.0% (37.3%) and ‘dangerous/ careless driving’, 31.1% (31.0%). This result indicates that opinions mirrored those of the previous year where ‘antisocial behaviour’ was deemed the most common issue blighting local communities.

SICKNESS ABSENCE

The absence rate for police officers was 3.2% at the end of June and met the target of 4.0%. The police staff result at 4.9% was a deterioration on the 3.5 recorded at the same time last year and failed to meet the target of 4.0%.

37.3% (38.4%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the issues which caused them concern, ‘housebreaking’, 46.3% (48.3%), followed by ‘antisocial behaviour’, 37.1% (45.9%), were the major issues of concern.

ROAD CASUALTIES

Between April and the end of June 6 adult fatalities were recorded, one more than at the end of June 2011. A further 39 people were seriously injured (51 last year), three of which were children.

Feelings of safety walking alone in local neighbourhoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 92.0% (95.8%) of the public felt safe during the day and 55.1% (62.4%) felt safe after dark.

The total number of people killed or seriously injured (45) was 11 fewer than at the same time last year. From April 2011, the force adopted the government’s Road Safety Framework Targets to the year 2020.

A minority 1.8% of residents stated that a fear of crime prevented them from taking part in their everyday activities. This represents a reduction of 3.5 percentage points compared to the 5.3% who provided the same response in 2011/12.

PUBLIC PERCEPTION OF CRIME

Nine out of ten respondents in Tayside, 90.3%, perceived their neighbourhood to be a safe place to live. This indicates a slight reduction of 1.0 percentage point compared to the same quarter the previous year when 91.3% of respondents were of the same opinion.

Service Delivery When asked to provide views on the force’s service delivery, first in terms of the importance of certain activities and then how well those activities were executed, every aspect of service delivery evidenced an improvement in performance compared to the same quarter the previous year. This was particularly apparent for ‘providing a visible presence’ which returned an improvement of 12.3 per-

Whilst opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt

centage points, rising from 41.8% in 2011/12 to 54.1% in 2012/13. The greatest disparity in opinion between importance and effectiveness however still remains with visible policing and suggests that â&#x20AC;&#x2DC;providing a visible presenceâ&#x20AC;&#x2122; is the main area of policing which the public perceive Tayside Police should continue to improve going forward.

POLICING TAYSIDE KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1258 Police Staff: 543 Special Constables: 172 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 31 March 2012 and is based upon headcount which includes full and part-time working.

Angus Local Policing Area Perth & Kinross Local Policing Area

Population 110,630 Land area 2,182 sq km

Population 149,520 Land area 5,286 sq km

Dundee Local Policing Area Population 145,570 Land area 60 sq km

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - JUNE 2012 POLICING TAYSIDE

KEY On or above 3 year average

POLICING ANGUS

POLICING PERTH & KINROSS

2012-13 Target

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

Below 3 year average

POLICING DUNDEE

First Contact: Overall satisfaction rating for service provided at first contact

94.0%

95.6%

92.1%

3.5

94.0%

96.0%

87.1%

8.9

94.0%

97.6%

90.0%

7.6

94.0%

93.9%

97.9%

-4.0

First Contact:% of respondents provided with the name of the person dealing with their enquiry

85.0%

84.5%

84.7%

-0.2

85.0%

83.1%

78.0%

5.1

85.0%

87.5%

85.0%

2.5

85.0%

83.3%

90.7%

-7.4

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

65.0%

72.8%

57.7%

15.1

65.0%

67.5%

59.2%

8.3

65.0%

79.7%

58.6%

21.1

65.0%

72.5%

55.6%

16.9

% customers who received an update following their contact to report a crime

85.5%

66.9%

18.6

77.2%

69.0%

8.2

91.7%

67.7%

24.0

88.1%

64.4%

23.7

% customers who received an update following their contact for reasons other than to report a crime

48.3%

46.4%

1.9

46.2%

47.1%

-0.9

52.4%

48.1%

4.3

47.6%

44.4%

3.2

85.0%

85.4%

80.4%

5.0

85.0%

80.9%

78.9%

2.0

85.0%

91.8%

79.4%

12.4

85.0%

84.5%

82.4%

2.1

CUSTOMER SATISFACTION:

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

315/900 (35.0%)

(Response Rate)

101/324 (31.2%)

88/252 (34.9%)

126/324 (38.9%)

CRIME Groups 1-4 recorded - Detection rate Violent Crime recorded - Detection rate Robbery recorded - Detection rate Vandalism recorded - Detection rate Domestic Housebreaking recorded - Detection rate

No target

3440

3745

-8.1%

No target

1684

1958

-14.0%

No target

807

786

2.7%

No target

949

1001

-5.2%

46.5%

45.3%

49.7%

-4.4

45.5%

48.0%

48.7%

-0.7

47.5%

43.5%

48.3%

-4.9

48.0%

41.9%

52.6%

-10.7

520

104

131

-20.6%

273

-30.7%

104

42.9%

143

-23.8%

85.0%

91.3%

87.8%

3.6

80.0%

90.4%

82.7%

7.7

91.0%

100.0%

92.9%

7.1

93.0%

87.5%

95.2%

-7.7

133

6.7%

-20.0%

***

50.0%

70.0%

90.6%

63.3%

27.3

62.0%

100.0%

50.0%

50.0

85.0%

100.0%

0.0%

***

85.0%

80.0%

90.0%

-10.0

4650

913

1138

-19.8%

2300

393

591

-33.5%

1250

296

276

7.2%

1100

224

271

-17.3%

31.0%

32.2%

33.0%

-0.8

28.0%

31.8%

30.3%

1.5

32.0%

29.7%

37.0%

-7.2

34.0%

36.2%

34.7%

1.5

700

193

148

30.4%

445

132

46.7%

-8.0%

160

15.2%

31.0%

30.6%

36.5%

-5.9

28.0%

35.6%

38.9%

-3.3

33.0%

13.0%

48.0%

-35.0

33.0%

23.7%

21.2%

2.5

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - JUNE 2012 continued POLICING TAYSIDE

POLICING ANGUS

POLICING PERTH & KINROSS

2012-13 Target

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Target

2011-12 Result

2012-13 Target

2012-13 Result

People killed

20.0%

N/A

***

N/A

200.0%

N/A

-25.0%

People seriously injured

222

-23.5%

N/A

-30.8%

N/A

-36.4%

N/A

-14.8%

Children killed

***

N/A

***

N/A

***

N/A

***

Children seriously injured

-66.7%

N/A

-50.0%

N/A

-100.0%

N/A

0.0%

Sickness Absence - police officers

4.0%

3.2%

3.8%

-0.6

4.0%

3.8%

2.7%

1.1

4.0%

3.8%

5.7%

-1.9

4.0%

2.9%

5.3%

-2.4

Sickness Absence - police staff

4.0%

4.9%

3.5%

1.4

4.0%

3.4%

4.5%

-1.2

4.0%

6.0%

5.1%

0.9

4.0%

4.2%

3.2%

0.9

Below 3 year average

% / pp Change

2012-13 Target

KEY On or above 3 year average

POLICING DUNDEE

ROAD CASUALTIES

RESOURCES

COMMUNITY PRIORITIES

VISION AND VALUES

STANDARDS OF SERVICE

REVIEW RESULTS

MANAGE RESOURCES

ENGAGE AND LISTEN

TAYSIDE CRIME IN MORE DETAIL PERIOD APRIL to JUNE CRIME CLASSIFICATION

2011/2012 Made known

June Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL

3 20 0 47 30 21 2 2 6 0

3 100.0% 18 90.0% 0 43 91.5% 19 63.3% 22 104.8% 2 100.0% 2 100.0% 6 100.0% 0 -

3 8 0 42 32 15 0 1 2 1

4 8 0 35 29 16 0 1 1 1

133.3% 100.0% 83.3% 90.6% 106.7% 100.0% 50.0% 100.0%

0 0.0% -12 -60.0% 0 -5 -10.6% 2 6.7% -6 -28.6% -2 -100.0% -1 -50.0% -4 -66.7% 1 -

1 1 0 13 8 4 0 0 1 0

1 100.0% 1 100.0% 0 10 76.9% 5 62.5% 3 75.0% 0 0 1 100.0% 0 -

131

115

87.8%

104

91.3%

-27

-20.6%

75.0%

19 0 59 7 13 11

15 0 39 4 8 6

78.9% 66.1% 57.1% 61.5% 54.5%

18 2 34 4 11 30

10 0 34 10 10 25

55.6% 0.0% 100.0% 250.0% 90.9% 83.3%

-1 2 -25 -3 -2 19

-5.3% -42.4% -42.9% -15.4% 172.7%

5 1 12 2 3 4

3 0 14 5 7 2

60.0% 0.0% 116.7% 250.0% 233.3% 50.0%

109

66.1%

89.9%

-10

-9.2%

31 114.8%

148 67 69 40 126 84 3 35 1477 93 15 5 109 14

54 12 37 13 36 49 3 34 862 37 16 5 89 4

36.5% 17.9% 53.6% 32.5% 28.6% 58.3% 100.0% 97.1% 58.4% 39.8% 106.7% 100.0% 81.7% 28.6%

193 56 91 71 73 56 6 36 1361 73 16 1 169 48

59 8 28 15 27 26 6 33 703 4 17 1 79 21

30.6% 14.3% 30.8% 21.1% 37.0% 46.4% 100.0% 91.7% 51.7% 5.5% 106.3% 100.0% 46.7% 43.8%

45 -11 22 31 -53 -28 3 1 -116 -20 1 -4 60 34

30.4% -16.4% 31.9% 77.5% -42.1% -33.3% 100.0% 2.9% -7.9% -21.5% 6.7% -80.0% 55.0% 242.9%

42 26 40 36 27 16 1 10 501 23 3 0 66 19

20 5 5 8 2 9 1 10 270 1 4 0 27 8

47.6% 19.2% 12.5% 22.2% 7.4% 56.3% 100.0% 100.0% 53.9% 4.3% 133.3% 40.9% 42.1%

2285

1251

54.7%

2250

1027

45.6%

-35

-1.5%

810

370

45.7%

36 1138 46

12 375 36

33.3% 33.0% 78.3%

39 913 35

25 294 28

64.1% 32.2% 80.0%

3 -225 -11

8.3% -19.8% -23.9%

9 320 7

5 93 6

55.6% 29.1% 85.7%

GROUP 4 - TOTAL

1220

423

34.7%

987

347

35.2%

-233

-19.1%

336

104

31.0%

SUB-TOTAL OF GROUPS 1 TO 4

3745

1861

49.7%

3440

1558

45.3%

-305

-8.1%

1201

526

43.8%

30 1 76 25 1 172 87 71 414 13 46

30 1 77 23 1 165 84 69 412 16 38

100.0% 100.0% 101.3% 92.0% 100.0% 95.9% 96.6% 97.2% 99.5% 123.1% 82.6%

18 6 58 23 1 179 57 65 429 17 22

18 6 58 24 1 175 56 67 428 16 19

100.0% 100.0% 100.0% 104.3% 100.0% 97.8% 98.2% 103.1% 99.8% 94.1% 86.4%

-12 5 -18 -2 0 7 -30 -6 15 4 -24

-40.0% 500.0% -23.7% -8.0% 0.0% 4.1% -34.5% -8.5% 3.6% 30.8% -52.2%

7 1 24 9 0 69 22 25 135 6 9

7 1 24 8 0 66 22 26 135 6 10

100.0% 100.0% 100.0% 88.9% 95.7% 100.0% 104.0% 100.0% 100.0% 111.1%

936

916

97.9%

875

868

99.2%

-61

-6.5%

307

305

99.3%

4681

2777

59.3%

4315

2426

56.2%

-366

-7.8%

1508

831

55.1%

GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL

GROUP 4 Fireraising Malicious Damage/Vandalism Others

GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD APRIL - JUNE 2012 SECTION 1 City Centre and Maryfield

POLICING DUNDEE

SECTION 2 Lochee and Ryehill

SECTION 3 Downfield and Hilltown

SECTION 4 Longhaugh and Broughty Ferry

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

1684

1958

-14.0%

514

529

-2.8%

441

489

-9.8%

372

498

-25.3%

357

442

-19.2%

- Detection rate

48.0%

48.7%

-0.7

56.2%

59.9%

-3.7

51.2%

41.9%

9.3

42.5%

47.2%

-4.7

38.1%

44.6%

-6.5

-30.7%

-31.8%

-29.4%

6.3%

-60.0%

- Detection rate

90.4%

82.7%

7.7

86.7%

77.3%

9.4

91.7%

82.4%

9.3

94.1%

87.5%

6.6

87.5%

85.0%

2.5

Indecency (G2)

0.0%

47.4%

-16.7%

-33.3%

-50.0%

- Detection rate

100.0%

55.1%

44.9

100.0%

52.6%

47.4

90.0%

41.7%

48.3

87.5%

58.3%

29.2

166.7%

83.3%

83.4

Dishonesty (G3)

1151

1197

-3.8%

403

359

12.3%

287

312

-8.0%

215

292

-26.4%

246

234

5.1%

- Detection rate

48.0%

55.1%

-7.1

55.3%

67.4%

-12.1

51.6%

49.4%

2.2

40.5%

52.1%

-11.6

38.6%

47.4%

-8.8

432

637

-32.2%

129

-47.3%

132

148

-10.8%

132

178

-25.8%

100

182

-45.1%

37.0%

32.3%

4.7

36.8%

37.2%

-0.4

43.9%

21.6%

22.3

36.4%

34.8%

1.6

29.0%

35.2%

-6.2

-20.0%

-28.6%

-20.0%

0.0%

100.0%

50.0%

100.0%

20.0%

120.0%

71.4%

48.6

100.0%

80.0%

66.7%

0.0%

66.7

393

591

-33.5%

119

-50.4%

117

138

-15.2%

123

161

-23.6%

173

-45.7%

31.8%

30.3%

1.5

32.2%

36.1%

-3.9

36.4%

20.3%

16.1

31.7%

25.5%

32.9%

-7.4

132

46.7%

154.5%

33.3%

66.7%

12.5%

35.6%

38.9%

-3.3

14.3%

45.5%

-31.2

58.3%

33.3%

42.9%

31.1%

37.5%

-6.4

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING DUNDEE

2012-13 Result

Groups 1-4

CRIME

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to JUNE 2012 SECTION 1 City Centre and Maryfield

POLICING DUNDEE

SECTION 2 Lochee and Ryehill

SECTION 3 Downfield and Hilltown

SECTION 4 Longhaugh and Broughty Ferry

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

9.4

100.0%

89.3%

10.7

90.0%

80.0% 10.0

First Contact: % of respondents provided with the name of the person dealing with their enquiry

85.0%

83.1% 78.0%

5.1

78.5%

85.7%

-7.2

83.3% 82.3%

1.0

93.3%

76.9%

16.4

75.0%

69.2%

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

65.0%

67.5% 59.2%

8.3

65.0%

84.6%

-19.6

68.0% 63.6%

4.4

68.2%

58.3%

9.9

68.8%

35.3% 33.5

% of customers who received an update following their contact to report a crime

77.2% 69.0%

8.2

68.8%

100.0% -31.2

85.7% 58.3% 27.4

85.7%

90.9%

-5.2

69.2%

41.7% 27.5

% of customers who received an update following their contact for reasons other than to report a crime

46.2% 47.1%

-0.9

50.0%

66.7%

-16.7

45.5% 70.0% -24.5

37.5%

30.8%

6.7

66.7%

20.0% 46.7

80.9% 78.9%

2.0

82.6%

86.7%

-4.1

87.1% 76.9% 10.2

84.7%

79.3%

5.4

63.2%

75.0% -11.8

26/81 (32.1%)

5.8

20/78 (25.6%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- A statistically significant improvement in satisfaction with service at first contact from 87.1% to 96.0%. This result exceeds the force target set at 94.0%. - Improvement in identifying the person dealing with the enquiry from 78.0% to 83.1%. Updating the Public

- Eight percentage point improvement in updating the public from 59.2% to 67.5%. This result achieves the force target set at 65.0%. When analysed by reason for contact - 77.2% of those who reported a crime were updated compared to 69.0% the previous year. A slight reduction, however, was evident in relation to those whose contact was for reasons other than to report a crime whereby 46.2% received an update compared to 47.1% in 2011. Customer Experience

- Improvement in overall customer experience from 78.9% to 80.9%.

POLICING DUNDEE

%/pp Change

96.9% 87.5%

32/90 (35.6%)

%/pp Change

3.2

23/75 (30.7%)

2011-12 Result

92.3%

101/324 (31.2%)

2011-12 Result

2012-13 Result

95.5%

Response Rate

2012-13 Result

% / pp Change

8.9

85.0%

2011-12 Result

96.0% 87.1%

rating of the service provided by Tayside Police

2012-13 Result

94.0%

Customer Experience: Overall satisfaction

2012-13 Target

First Contact: Overall satisfaction rating for service provided at first contact

Customer Satisfaction

DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - JUNE 2012 SECTION 1 City Centre and Maryfield

POLICING DUNDEE

SECTION 2 Lochee and Ryehill

SECTION 3 Downfield and Hilltown

SECTION 4 Longhaugh and Broughty Ferry

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

70.7%

80.0%

-9.3

53.8%

71.4%

-17.6

80.7%

66.6%

14.1

66.7%

85.0%

-18.3

70.9%

87.5%

-16.6

Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark

51.7%

51.3%

0.4

36.4%

41.7%

-5.3

40.0%

0.0

61.9%

45.8%

16.1

64.0%

66.7%

-2.7

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

53.2%

56.7%

-3.5

69.2%

66.7%

2.5

54.5%

66.6%

-12.1

50.0%

54.5%

-4.5

46.1%

48.0%

-1.9

Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc

Response Rate

Drug dealing/drug abuse (23.1%) Dangerous/careless driving (21.8%) Antisocial behaviour (17.9%) Housebreaking (14.1%) Vandalism/graffiti (10.3%) Other* (7.7%) Motor vehicle crime (2.6%) Assault (1.3%) Alcohol related crime (1.3%) Cause no concern: Robbery

95/324 (29.3%)

Antisocial behaviour (30.8%) Housebreaking (23.1%) Dangerous/careless driving (15.4%) Other* (15.4%) Vandalism/graffiti (7.7%) Drug dealing/drug abuse (7.7%) Cause no concern: Alcohol related crime Assault Motor vehicle crime Robbery

13/75 (17.3%)

Drug dealing/drug abuse (27.6%) Vandalism/graffiti (20.7%) Dangerous/careless driving (13.8%) Antisocial behaviour (10.3%) Housebreaking (10.3%) Other* (6.9%) Assault (3.4%) Alcohol related crime (3.4%) Motor vehicle crime (3.4%) Cause no concern: Robbery

33/90 (36.7%)

Drug dealing/drug abuse (25.0%) Dangerous/careless driving (25.0%) Housebreaking (18.8%) Antisocial behaviour (12.5%) Other* (12.5%) Motor vehicle crime (6.3%) Cause no concern: Alcohol related crime Assault Robbery Vandalism/graffiti

23/81 (28.4%)

Dangerous/careless driving (35.0%) Drug dealing/drug abuse (25.0%) Antisocial behaviour (25.0%) Housebreaking (10.0%) Vandalism/graffiti (5.0%) Cause no concern: Alcohol related crime Assault Motor vehicle crime Other* Robbery

26/78 (33.3%)

POLICING DUNDEE

2012-13 Result

Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Public Perception

Policing Dundee: Community Summaries ~ April to June 2012 SECTION 1: MARYFIELD

CITY

CENTRE

TARGETED COMMUNITY ACTIVITY

AND

Inspector Steve Main said: "All policing activity was progressed in accordance with Tayside Police Community Priorities during the first quarter of 2012-13.

Main areas of public concern: anti-social behaviour, housebreaking and dangerous/careless driving

Section 1 performance during this reporting period was maintained at a high standard reflected in major reductions in vandalisms and improved overall detection rates.

CRIME Highlights • Reduction of 31.8% in violent crime (7 crimes). • Reduction in vandalism of 50.4% (60 crimes) Performance alert! • Increase in crimes of dishonesty of 12.3% (largest increase in LPA) • Increase in crimes of domestic housebreaking of 154.5%, from 11 to 28

Domestic housebreaking remains an identified area of public concern. However, the sharp increases experienced in May were resolved following the arrest of two individuals as reported last month. The activity of these individuals had a detrimental effect which was reflected in an overall increase in crimes of dishonesty. In relation to Standards of Service, all supervisors still need to improve performance to ensure that members of the public are updated as soon as possible or within 28 days of initial contact

DETECTION RATE Highlights • Best detection rate across the Local Policing Area (LPA) for groups 1-4 at 56.2%, 6 percentage points higher than at the end of last month • Improvement in detection rate for violent crime from 77.3% last year to 86.7% Performance alert! • Fall of 31.2 percentage points in detection rate for domestic housebreaking, from 45.5% to 14.3% (lowest across the LPA).

Policing initiatives and a proactive policing style continue to be utilised to prevent crime, incidents of violence and anti-social behaviour. These include: Section 1 Summer Dry Up Action Plan - aimed at tackling youth and alcohol related issues, prostitution and kerb crawling Operation Centre Safe - utilised during weekend evenings to prevent incidents of violent crime, alcohol related disorder and other forms of anti-social behaviour "

STANDARDS OF SERVICE Performance alert! • Reductions across all three measures relating to updating the public. • Reduction in the percentage of customers who were satisfied with the overall service provided by Tayside Police from 86.7% last year to 82.6% this year.

SECTION 2: LOCHEE AND RYEHILL Main areas of public concern: drug dealing/drug abuse, vandalism/graffiti and dangerous/ careless driving

PUBLIC PERCEPTION • A deterioration from 71.4% to 53.8% for people who thought that crime in their neighbourhood had remained the same or improved over the past year • An increase of 2.5 percentage points from 66.7% to 69.2% in the percentage of residents who expressed concern at becoming a victim of crime in their neighbourhood.

CRIME Highlights • Reduction of 29.4% in crimes of violence (5 crimes) • Reduction of 15.2% in vandalism (21 crimes)

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April to June 2012 Performance alert! • Rise in domestic housebreaking from 18 to 24 (33.3%) - this was the only measure that had deteriorated - every other result (crime recorded and detection rates) had improved.

reduction in violent crime. Once again, we saw a reduction in reported vandalism and an increase in our detection rate. My community officers continue to work in conjunction with our partners in identifying areas of concern and targeting the individuals responsible.

DETECTION RATE Highlights • Improvement of 9.3 percentage points in detection rate for violent crime from 41.9% to 51.2% • Robbery detection rate improved dramatically from 71.4% to over 100% • Best detection rate in LPA (and biggest improvement) for vandalism from 20.3% to 36.4% • Improvement in detection rate for domestic housebreaking from 33.0% to 58.3%

Looking back over the last three months, I am full of praise for my staff, partners and the communities they patrol. In order to achieve results team work is vital and this is something that is very strong throughout the section. Our overall standard of service continues to improve and this is something I shall closely monitor throughout the coming months. My main aim continues to be providing a safe environment for the people of Lochee and surrounding area.”

STANDARDS OF SERVICE • An improvement of 27.4 percentage points in the percentage of customers who received an update following their contact to report a crime from 58.3% to 85.7% • 87.1% of customers expressed overall satisfaction with the service provided, compared to 76.9% at the same time last year.

SECTION 3: DOWNFIELD AND HILLTOWN Main areas of public concern: drug dealing/ abuse, dangerous/careless driving and housebreaking CRIME Highlights • Best reduction in LPA for groups 1 to 4 at 25.3% (126 fewer crimes) • Best reduction in LPA for crimes of dishonesty at 26.4% (77 fewer crimes) • Reduction of 23.6% in vandalism (38 fewer crimes) Performance alert! • Increase of 66.7% in crimes of domestic housebreaking, from 21 to 35

PUBLIC PERCEPTION • An improvement from 66.6% to 80.7% for residents who thought the crime rate in their neighbourhood had remained the same or improved over the past year • 54.5% of residents said they were concerned at becoming a victim of crime in their neighbourhood, an improvement of 12.1 percentage points on the result at the same time last year (66.6%). This was the best improvement across the LPA.

DETECTION RATE Highlights • 29.2 percentage point improvement in crimes of indecency from 58.3% to 87.5% Performance alert! • 11.6 percentage point fall in the detection rate for crimes of dishonesty from 52.1% to 40.5%

TARGETED COMMUNITY ACTIVITY Sergeant Dave Small said: “One of my main concerns over the last few months has been the level of violent crime across the section. I have made every effort to tackle this issue and have received fantastic support from our partner agencies. The local community also assisted in providing us with invaluable information. The efforts of all concerned undoubtedly contributed to the overall

STANDARDS OF SERVICE Highlights • 100% rating from Downfield and Hilltown

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April to June 2012 careless driving, drug dealing/drug abuse and anti-social behaviour

residents for service provided at first contact and also for being provided with the name of the person dealing with their enquiry, for the second month in succession. • 84.7% of customers expressed overall satisfaction with the service provided, compared to 79.3% at the same time last year.

CRIME Highlights • •

PUBLIC PERCEPTION • Only 66.7% of residents thought that the crime rate in their neighbourhood had remained the same or improved in the last year compared to 85.0% at the same time last year. • An improvement from 45.8% to 61.9% for residents who felt safe walking alone in their neighbourhoods after dark

Reduction of 60% in violent crime (from 20 to 8) 45.7% decrease in vandalism (79 crimes)

DETECTION RATE Performance alert! • 8.8 percentage point drop in detection rate for crimes of dishonesty ~ from 47.4% to 38.6% • Deterioration in the detection rate for vandalism from 32.9% to 25.5%

TARGETED COMMUNITY ACTIVITY STANDARDS OF SERVICE Highlights • 68.8% of customers received an update following their contact to report a crime compared to only 35.3% last year. Performance alert! • Only 63.2%% of customers expressed overall satisfaction with the service provided, compared to 75.0% at the same time last year.

Inspector Paul McCord said: “I am delighted that my previous statements and efforts to concentrate our resources in tackling crimes which affect our community the most, such as theft and vandalism as well as anti-social behaviour, have been rewarded, in the main, with excellent performance results this month. The continued support of all the staff at Downfield and Hilltown has resulted in a very good performance which I am very pleased with and thank all the staff for their efforts.

PUBLIC PERCEPTION • 70.9%% of customers thought crime in their neighbourhood had remained the same or improved over the last year compared to 87.5% last year—a deterioration of 16.6 percentage points.

I am also particularly encouraged by the 100 % satisfaction rate of our customers in relation to their first impression and interaction with the police at first point of contact. It is very important to me that our officers engage with their community at all times and are positive, well mannered and inclusive in their interaction with individuals. We are obviously doing this and also providing reassurance to our community that we are complete professionals and there to work with them in making our area a better place to work and live.

TARGETED COMMUNITY ACTIVITY Inspector Kevin Williams said: “The first quarter of the year presented numerous challenges for policing in this area and I was, therefore, pleased to see significant reductions in violent crime, vandalisms and indeed the overall number of Group 1 - 4 crimes. We also achieved a sustained reduction in the number of housebreakings in the area after a difficult start to the period. We will work hard to maintain this reduction in crime and, hopefully, this will filter through and lead to improved public perception."

I would once again request that the community engage with our officers at every opportunity and provide us with any information that you believe may help us in our quest to make our communities safer.

SECTION 4: LONGHAUGH BROUGHTY FERRY Main

areas

public

concern:

AND

dangerous/

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

POLICING DUNDEE: Crime in more detail PERIOD APRIL to JUNE CRIME CLASSIFICATION

2011/2012 Made known

June Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL

1 10 0 30 20 10 1 2 1 0

1 9 0 26 10 12 1 2 1 0

100.0% 90.0% 86.7% 50.0% 120.0% 100.0% 100.0% 100.0% -

3 4 0 23 16 5 0 0 1 0

3 4 0 18 16 5 0 0 0 1

100.0% 100.0% 78.3% 100.0% 100.0% 0.0% -

2 -6 0 -7 -4 -5 -1 -2 0 0

200.0% -60.0% -23.3% -20.0% -50.0% -100.0% -100.0% 0.0% -

1 0 0 7 2 2 0 0 0 0

1 0 0 5 2 1 0 0 0 0

100.0% 71.4% 100.0% 50.0% -

82.7%

90.4%

-23

-30.7%

75.0%

12 0 20 4 3 10

7 0 9 2 3 6

58.3% 45.0% 50.0% 100.0% 60.0%

6 0 11 2 8 22

7 0 10 4 7 21

116.7% 90.9% 200.0% 87.5% 95.5%

-6 0 -9 -2 5 12

-50.0% -45.0% -50.0% 166.7% 120.0%

1 0 3 1 2 2

1 0 2 2 5 2

100.0% 66.7% 200.0% 250.0% 100.0%

55.1%

49 100.0%

0.0%

90 45 28 11 77 43 3 18 777 39 9 3 47 7

35 7 5 2 29 21 3 18 475 17 10 4 33 0

38.9% 15.6% 17.9% 18.2% 37.7% 48.8% 100.0% 100.0% 61.1% 43.6% 111.1% 133.3% 70.2% 0.0%

132 25 41 29 54 32 5 20 674 36 12 0 66 25

47 5 12 9 21 10 5 17 371 3 13 1 30 9

35.6% 20.0% 29.3% 31.0% 38.9% 31.3% 100.0% 85.0% 55.0% 8.3% 108.3% 45.5% 36.0%

42 -20 13 18 -23 -11 2 2 -103 -3 3 -3 19 18

46.7% -44.4% 46.4% 163.6% -29.9% -25.6% 66.7% 11.1% -13.3% -7.7% 33.3% -100.0% 40.4% 257.1%

19 7 22 17 19 8 1 8 243 7 2 0 23 6

12 3 3 6 0 3 1 5 143 1 3 0 10 5

63.2% 42.9% 13.6% 35.3% 0.0% 37.5% 100.0% 62.5% 58.8% 14.3% 150.0% 43.5% 83.3%

1197

659

55.1%

1151

553

48.0%

-46

-3.8%

382

195

51.0%

19 591 27

4 179 23

21.1% 30.3% 85.2%

19 393 20

15 125 20

78.9% 31.8% 100.0%

0 -198 -7

0.0% -33.5% -25.9%

5 129 3

4 39 4

80.0% 30.2% 133.3%

637

206

32.3%

432

160

37.0%

-205

-32.2%

137

34.3%

1958

954

48.7%

1684

809

48.0%

-274

-14.0%

540

263

48.7%

19 1 33 12 0 99 51 46 244 8 31

18 1 34 12 0 93 48 42 243 11 27

94.7% 100.0% 103.0% 100.0% 93.9% 94.1% 91.3% 99.6% 137.5% 87.1%

8 3 21 11 0 85 39 42 263 10 12

8 3 21 11 0 82 36 42 261 9 11

100.0% 100.0% 100.0% 100.0% 96.5% 92.3% 100.0% 99.2% 90.0% 91.7%

-11 2 -12 -1 0 -14 -12 -4 19 2 -19

-57.9% 200.0% -36.4% -8.3% -14.1% -23.5% -8.7% 7.8% 25.0% -61.3%

5 0 10 3 0 34 12 17 72 4 5

5 0 10 2 0 31 11 17 72 4 7

100.0% 100.0% 66.7% 91.2% 91.7% 100.0% 100.0% 100.0% 140.0%

544

529

97.2%

494

484

98.0%

-50

-9.2%

162

159

98.1%

2502

1483

59.3%

2178

1293

59.4%

-324

-12.9%

702

422

60.1%

GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

12 133.3%

GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD APRIL - JUNE 2012 SECTION 2 Montrose and Brechin

SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

807

786

2.7%

310

237

30.8%

192

188

2.1%

233

255

-8.6%

106

-32.1%

43.5%

48.3%

-4.8

41.6%

45.1%

-3.5

45.3%

50.0%

-4.7

49.8%

51.4%

-1.6

26.4%

45.3%

-18.9

42.9%

100.0%

0.0%

33.3%

0.0%

- Detection rate

100.0%

92.9%

7.1

112.5%

75.0%

37.5

87.5%

100.0%

-12.5

Indecency (G2)

-40.6%

-33.3%

133.3%

-62.5%

-100.0%

- Detection rate

115.8%

81.3%

34.5

83.3%

111.0%

-27.7

-57.1

83.3%

50.0%

33.3

0.0%

50.0%

-50

Dishonesty (G3)

458

451

1.6%

204

140

45.7%

109

-25.7%

141

148

-4.7%

-40.7%

- Detection rate

47.2%

50.8%

-3.6

43.1%

48.6%

-5.5

55.6%

56.9%

-1.3

53.9%

55.4%

-1.5

21.9%

31.5%

-9.6

310

289

7.3%

9.5%

102

37.8%

-8.2%

-17.4%

30.0%

38.8%

-8.8

29.3%

31.0%

-1.7

29.4%

32.4%

-3

35.9%

41.2%

-5.3

21.1%

58.7%

-37.6

***

100.0%

0.0%

***

0.0%

100.0%

0.0%

***

0.0%

296

276

7.2%

4.9%

101

50.7%

-8.6%

-23.9%

29.7%

37.0%

-7.3

30.2%

31.7%

-1.5

29.7%

28.4%

1.3

33.8%

37.0%

-3.2

20.0%

58.7%

-38.7

-8.0%

44.4%

-75.0%

33.3%

-100.0%

13.0%

12.0%

1.0

7.7%

22.2%

-14.5

0.0%

62.5%

-62.5

25.0%

66.7%

-41.7

0.0%

50.0%

***

- Detection rate Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

100.0% 100.0% 7

142.9% 200.0%

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

100.0% 100.0%

POLICING ANGUS

CRIME

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to JUNE 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 2 Montrose and Brechin

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

%/pp Change

94.7%

81.3%

13.4

100.0% 100.0%

0.0

100.0% 85.7%

14.3

95.2%

90.9%

4.3

85.0%

87.5% 85.0%

2.5

76.9%

84.6%

-7.7

93.3% 100.0%

-6.7

93.8% 77.8%

16.0

83.3%

80.0%

3.3

65.0%

79.7% 58.6%

21.1

60.0%

57.1%

2.9

84.2%

29.4%

54.8

75.0% 71.4%

3.6

94.7%

84.6%

10.1

% of customers who received an update following their contact to report a crime

91.7% 67.7%

24.0

60.0%

66.7%

-6.7

88.9%

50.0%

38.9

100.0% 66.7%

33.3

100.0% 87.5%

12.5

% of customers who received an update following their contact for reasons other than to report a crime

52.4% 48.1%

4.3

60.0%

50.0%

10.0

0.0%

11.1%

-11.1

33.3% 80.0% -46.7

75.0%

80.0%

-5.0

91.8% 79.4%

12.4

80.0%

62.5%

17.5

90.9%

81.0%

9.9

95.6% 82.4%

100.0% 92.9%

7.1

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

Response Rate

85.0%

88/252 (34.9%)

20/65 (30.8%)

22/63 (34.9%)

13.2

25/79 (31.6%)

21/45 (46.7%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- Improvement in satisfaction with service at first contact from 90.0% to 97.6% (an almost perfect result across the LPA). This result well exceeds the force target set at 94.0%. - Improvement in identifying the person dealing with the enquiry from 85.0% to 87.5%. Again, this result exceeds the target set at 85.0%. Updating the Public

- A statistically significant 21.1 percentage point improvement in updating the public from 58.6% to 79.7%, the highest result across the force. This result again well exceeds the force target set at 65.0%. When analysed by reason for contact - 91.7% of those who reported a crime were updated compared to 67.7% the previous year. A further improvement was also evident in relation to those whose contact was for reasons other than to report a crime whereby 52.4% received an update compared to 48.1% in 2011. Customer Experience

- A statistically significant improvement in overall customer experience from 79.4% to 91.8%, the highest result across the force.

POLICING ANGUS

%/pp Change

2011-12 Result

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

% / pp Change

2011-12 Result

7.6

service provided at first contact

2012-13 Result

97.6% 90.0%

First Contact: Overall satisfaction rating for

2012-13 Target

94.0%

Customer Satisfaction

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - JUNE 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 2 Montrose and Brechin

SECTION 3 Arbroath

SECTION 4 Carnoustie

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

89.3%

70.6%

18.7

92.9%

66.7%

26.2

93.7%

66.6%

27.1

80.0%

54.6%

25.4

90.9%

81.8%

9.1

Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark

54.5%

70.2%

-15.7

53.3%

71.4%

-18.1

50.0%

79.0%

-29.0

55.5%

62.5%

-7.0

63.7%

67.9%

-4.2

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

21.1%

34.7%

-13.6

25.0%

23.1%

1.9

25.0%

22.2%

2.8

16.7%

56.2%

-39.5

15.4%

35.7%

-20.3

Antisocial behaviour (26.0%) Dangerous/careless driving (24.0%)

Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc

Drug dealing/drug abuse (20.0%) Vandalism/graffiti (12.0%) Housebreaking (6.0%) Other* (6.0%) Assault (4.0%) Alcohol related crime (2.0%) Cause no concern: Motor vehicle crime Robbery

Response Rate

75/252 (29.8%)

Drug dealing/drug abuse (22.2%) Antisocial behaviour (22.2%) Dangerous/careless driving (22.2%) Other* (22.2%) Vandalism/graffiti (11.1%) Cause no concern: Alcohol related crime Assault Housebreaking Motor vehicle crime Robbery

16/57 (28.1%)

Antisocial behaviour (33.3%) Dangerous/careless driving (27.8%) Vandalism/graffiti (22.2%) Drug dealing/drug abuse (16.7%) Cause no concern: Alcohol related crime Assault Housebreaking Motor vehicle crime Other* Robbery

25/60 (41.7%)

Drug dealing/drug abuse (30.8%) Antisocial behaviour (15.4%) Housebreaking (15.4%) Dangerous/careless driving (15.4%) Assault (7.7%) Alcohol related crime (7.7%) Other* (7.7%) Cause no concern: Motor vehicle crime Robbery Vandalism/graffiti

19/69 (27.5%)

Antisocial behaviour (30.0%) Dangerous/careless driving (30.0%) Drug dealing/drug abuse (10.0%) Housebreaking (10.0%) Vandalism/graffiti (10.0%) Assault (10.0%) Cause no concern: Alcohol related crime Motor vehicle crime Other* Robbery

15/66 (22.7%)

POLICING ANGUS

2012-13 Result

Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Public Perception

Policing Angus: Community Summaries ~ April to June 2012 where increases were evident are being addressed, the anti-social element who are responsible will receive the attention they deserve and improvements will come in due course. Although the satisfaction rates from the public demonstrate their confidence in our performance I can still see that some members of the community feel that venturing out during darkness causes them anxiety. This can only be addressed by enhancing their confidence by being visible on the street. This emphasis will continue throughout this year until they genuinely feel safe”.

SECTION 1: FORFAR AND KIRRIEMUIR Main areas of public concern: drug dealing/drug abuse, anti-social behaviour and dangerous/ careless driving CRIME Performance alert! • Increase in crimes of dishonesty of 45.7% (64 crimes). • Housebreaking up by 44.4% from 9 last year to 13 this year

SECTION 2: MONTROSE AND BRECHIN

DETECTION RATE Performance alert! • Deterioration in the detection rate for housebreaking of 14.5 percentage points from 22.2% to 7.7%

Main areas of public concern: anti-social behaviour, dangerous/careless driving and vandalism/ graffiti CRIME Highlights • Reduction in crimes of dishonesty of 25.7% (28 crimes) • Housebreaking decreased from 8 crimes to 2 Performance alert! • 50.7% increase in vandalism from 67 to 101

STANDARDS OF SERVICE Highlights • 80.0% of customers expressed overall satisfaction with the service provided, compared to 62.5% at the same time last year ~ a 17.5 percentage point improvement. PUBLIC PERCEPTION • 92.9% of residents thought that the crime rate in their neighbourhood had remained the same or improved over the past year compared to only 66.7% last year. • Only 53.3% of residents said they felt safe walking alone in their neighbourhoods after dark compared to 71.4% last year at the same time, a deterioration of 18.1 percentage points.

DETECTION RATE Performance alert! • 4.7 percentage point deterioration in detection rate for Groups 1 to 4 from 50.0% to 45.3% STANDARDS OF SERVICE Highlights • A significant improvement of 54.8 percentage points in the percentage of customers who received an update on the progress of their enquiry from 29.4% to 84.2% • A 9.9% percentage point improvement on the overall customer experience from 81.0% to 90.9%

TARGETED COMMUNITY ACTIVITY Inspector Ally Robertson said: "The communities within this area remain safe and strong and our ethos of being highly visible and active continues. This is what the communities want and we will continue to work hard and target the areas that the communities want us to concentrate upon.

PUBLIC PERCEPTION • 93.7% of residents thought that the crime rate had remained the same or improved over the past year compared to only 66.6%

Crime in this community remained low but the areas

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Angus: Community Summaries ~ April to June 2012 at the same time last year.

son to feel safe. While I am satisfied that this is most likely a glitch in the figures (it certainly isn’t indicative of previous months), Section personnel will not become complacent, and whenever possible will continue to carry out high visibility patrols in the Community.

• Only 50.0% of residents said they felt safe

walking alone in their neighbourhoods after dark compared to 79.0% last year at the same time. TARGETED COMMUNITY ACTIVITY

I note that local residents were also concerned about careless and dangerous driving, and to address this issue Section officers have instigated an action plan to deal with the most commonly received complaint, that being the actions of young antisocial drivers.

Sergeant Hamish Gray said: The first quarter figures clearly showed that the overall crime rate continued to fall. This was a result of the significant efforts made by those local officers who continued to be proactive in attempting to prevent crime and to be visible to their Community. Particularly welcome was the significant decrease in crimes of dishonesty, including housebreakings. However, this was somewhat tempered by the increase in the number of vandalisms being committed at weekends, particularly to motor vehicles parked in the centre of Montrose, but just out of range of CCTV coverage. We intend to address this by increasing the amount of foot patrol carried out in the areas affected and also by the use ‘domehawk’ - a redeployable CCTV camera.

SECTION 3: ARBROATH Main areas of public concern: drug dealing/drug abuse, antisocial behaviour and housebreaking CRIME Highlights • Reduction of 62.5% in crimes of indecency from 16 to 6 DETECTION RATE Highlights • Best detection rate across the LPA for gro • ups 1-4 at 49.8%.

The focus of local officers in Montrose and Brechin over the coming months will continue to be on supporting the victims of antisocial behaviour, as well as targeting instances of alcohol fuelled violence and disorder, in particular the sort that can occur outside licensed premises at close of business. Local officers will continue to carry out the proven and effective practise of being present outside the larger licensed premises at end of permitted hours.

STANDARDS OF SERVICE Highlights • 93.8% of Arbroath residents stated that they were provided with the name of the person dealing with their enquiry at initial contact, a 16 percentage point improvement on the 77.8% recorded last year and this was also the best result across the LPA • 13.2 percentage point improvement on the overall satisfaction rating from 82.4% to 95.6%

The customer satisfaction results for the first quarter of the year were more than satisfactory, and it was very pleasing to note the significant increases in those who reported a good overall experience when dealing with Police, and the quite inordinate increase in those who had received the very necessary subsequent contact and updates. Section personnel will make every effort to maintain this excellent percentage figure.

PUBLIC PERCEPTION • 80.0% of residents thought that the crime rate in their neighbourhood had remained the same or improved over the past year compared to 54.6% last year • 16.7% of residents said they were concerned at becoming a victim of crime in their neighbourhood, an improvement of 39.5 percentage points on the result at the same time last year (56.2%).

While it is very satisfying to see that almost 94% of persons in the Community perceived that the crime rate either remained the same or fell, this was somewhat at odds with the significant reduction in those who felt that it was safe for them to walk unaccompanied after dark. This does not reflect the actual picture, i.e. that crime in our Community is actually falling year on year, and local people have every rea-

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Angus: Community Summaries ~ April to June 2012 TARGETED COMMUNITY ACTIVITY Inspector Adrian Robertson said: “The first quarter figures clearly showed that the overall crime rate continued to fall in Arbroath section. This is a testimony to the efforts of all local officers to be proactive in attempting to prevent crime and be visible in their community.

(22 crimes) - best reduction across the LPA • Reduction of 23.9% in vandalism from 46 to 35 - best reduction across the LPA DETECTION RATE Performance alert! • Deterioration in the detection rate for Groups 1 to 4 from 45.3% to 26.4% • Deterioration in the detection rate for vandalism from 58.7% to 20.0%

The focus of local officers in Arbroath and Friockheim over the coming months will continue to be on supporting the victims of antisocial behaviour and targeting those responsible for committing acts of violence, often associated with drinking alcohol. Local officers will continue to conduct dedicated patrols in and around pubs, bars and clubs in an effort to deter alcohol related violence and disorder. The intention is to make the area even safer for those intent on using local facilities.

STANDARDS OF SERVICE Highlights • An improvement of 10.1 percentage points in the percentage of customers who received an update on the progress of their enquiry from 84.6% to 94.7%

The customer satisfaction results for the first quarter of the year demonstrated that the vast majority of the community are happy with the level of service provided by the police locally, and that more people have been regularly updated regarding their contact with the police. It is clear that we require to make more effort to ensure that persons who have contacted the police for reasons other than reporting a crime, are fully updated. I undertake to see an improvement in this area in the months ahead.

PUBLIC PERCEPTION • 90.9% of respondents thought the crime rate had remained the same or improved over the past year, compared to 81.8% last year • 15.4% of residents said they were concerned at becoming a victim of crime in their neighbourhood, an improvement of 20.3 percentage points on the result at the same time last year (35.7%).

I am delighted that the public perception survey results showed that we significantly reduced the number of persons who felt concerned at becoming the victim of crime (from 56.2% to 16.7%). This reflects the actual picture - crime in this area is falling year on year, and local people have every reason to feel safe.

TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said: “It was excellent to see the reduction in all groups of crime across the Carnoustie/Monifieth area which was the best in all the Angus LPA. This was due to the pro active policing style and high visible patrols when resourcing numbers allowed.

I note that local people are also concerned about drug dealing and abuse, and in the months ahead, local officers plan to undertake a significant period of activity dealing with this issue.”

The detection rates for the crimes committed can still be greatly improved upon and this will be our aim over the next few months. Any assistance with information from members of the public would be greatly appreciated.

SECTION 4: CARNOUSTIE Main areas of public concern: anti-social behaviour, dangerous/careless driving, drug dealing/ drug abuse and assault

I was pleased to see from the public perception figures that members of the public felt safer in their neighbourhoods and this was down to our policing style and efforts of the local officers and other agencies.”

CRIME Highlights • Reduction of 32.1% in Groups 1 to 4 (34 crimes) - best reduction across the LPA • Reduction of 40.7% in crimes of dishonesty

POLICING ANGUS: Crime in more detail PERIOD APRIL to JUNE CRIME CLASSIFICATION

2011/2012 Made known

June Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others

100.0% 90.0% 100.0% 116.7% 100.0% -

-1 0 0 3 1 3 0 1 -1 0

-100.0% 0.0% 42.9% 100.0% -100.0% -

0 0 0 3 0 0 0 0 0 0

0 0 0 2 0 0 0 0 0 0

66.7% -

20 100.0%

42.9%

66.7%

100.0% 75.0% 200.0% 50.0% -

5 0 11 1 1 1

2 0 14 3 1 2

40.0% 127.3% 300.0% 100.0% 200.0%

0 0 -13 0 -1 1

0.0% -54.2% 0.0% -50.0% -

1 0 6 0 1 0

1 0 9 1 1 0

100.0% 150.0% 100.0% -

81.3%

22 115.8%

-13

-40.6%

25 14 15 10 17 17 0 9 298 24 1 1 19 1

12 3 7 5 2 12 0 9 164 0 1 0 13 1

48.0% 21.4% 46.7% 50.0% 11.8% 70.6% 100.0% 55.0% 0.0% 100.0% 0.0% 68.4% 100.0%

23 11 20 8 8 10 0 5 310 11 2 1 38 11

3 1 2 0 4 9 0 5 165 0 2 0 17 8

13.0% 9.1% 10.0% 0.0% 50.0% 90.0% 100.0% 53.2% 0.0% 100.0% 0.0% 44.7% 72.7%

-2 -8.0% -3 -21.4% 5 33.3% -2 -20.0% -9 -52.9% -7 -41.2% 0 -4 -44.4% 12 4.0% -13 -54.2% 1 100.0% 0 0.0% 19 100.0% 10 1000.0%

13 10 9 1 3 3 0 0 123 7 0 0 17 3

0 1 0 0 1 3 0 0 69 0 0 0 4 1

0.0% 10.0% 0.0% 0.0% 33.3% 100.0% 56.1% 0.0% 23.5% 33.3%

451

229

50.8%

458

216

47.2%

1.6%

189

41.8%

5 276 8

4 102 6

80.0% 37.0% 75.0%

9 296 5

2 88 3

22.2% 29.7% 60.0%

4 20 -3

80.0% 7.2% -37.5%

3 113 1

1 31 0

33.3% 27.4% 0.0%

GROUP 4 - TOTAL

289

112

38.8%

310

30.0%

7.3%

117

27.4%

SUB-TOTAL OF GROUPS 1 TO 4

786

380

48.3%

807

351

43.5%

2.7%

317

125

39.4%

5 0 24 4 0 38 18 4 91 3 6

6 0 24 4 0 38 18 6 89 3 4

120.0% 100.0% 100.0% 100.0% 100.0% 150.0% 97.8% 100.0% 66.7%

6 1 10 6 1 51 7 11 78 3 8

6 1 10 7 1 51 8 12 78 3 7

100.0% 100.0% 100.0% 116.7% 100.0% 100.0% 114.3% 109.1% 100.0% 100.0% 87.5%

1 1 -14 2 1 13 -11 7 -13 0 2

20.0% -58.3% 50.0% 34.2% -61.1% 175.0% -14.3% 0.0% 33.3%

0 0 3 2 0 20 4 3 34 2 2

0 0 3 2 0 20 5 3 34 2 2

100.0% 100.0% 100.0% 125.0% 100.0% 100.0% 100.0% 100.0%

GROUP 5 - TOTAL

193

192

99.5%

182

184 101.1%

-11

-5.7%

71 101.4%

TOTAL OF GROUPS 1 TO 5

979

572

58.4%

989

535

1.0%

387

GROUP 1 - TOTAL

1 2 0 7 0 3 0 0 1 0

1 2 0 7 0 2 0 0 1 0

100.0% 100.0% 100.0% 66.7% 100.0% -

0 2 0 10 1 6 0 1 0 0

92.9%

5 0 24 1 2 0

5 0 18 2 1 0

0 2 0 9 1 7 0 1 0 0

GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

12 150.0%

GROUP 4 Fireraising Malicious Damage/Vandalism Others

54.1%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

196

50.6%

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD APRIL - JUNE 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North and West Perthshire

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

949

1001

-5.2%

545

587

-7.2%

145

176

-17.6%

179

193

-7.3%

77.8%

41.9%

52.6%

-10.7

46.4%

53.5%

-7.1

25.5%

51.1%

-25.6

45.8%

54.9%

-9.1

30.0%

37.8%

-7.8

-23.8%

-17.2%

-83.3%

-33.3%

200.0%

- Detection rate

87.5%

95.2%

-7.7

87.5%

93.1%

-5.6

0.0%

100.0%

-100

Indecency (G2)

10.7%

77.8%

-16.7%

-50.0%

300.0%

- Detection rate

58.1%

67.9%

-9.8

50.0%

77.8%

-27.8

60.0%

66.7%

-6.7

83.3%

66.7%

16.6

50.0%

100.0%

-50

Dishonesty (G3)

641

637

0.6%

370

383

-3.4%

-2.0%

119

129

-7.8%

111.5%

- Detection rate

40.2%

57.0%

-16.8

47.0%

58.7%

-11.7

16.5%

54.5%

-38

44.5%

59.7%

-15.2

27.3%

26.9%

0.4

245

294

-16.7%

135

166

-18.7%

-35.4%

8.7%

5.9%

38.4%

35.7%

2.7

37.0%

33.1%

3.9

42.9%

40.0%

2.9

40.0%

32.6%

7.4

33.3%

52.9%

-19.6

50.0%

40.0%

***

80.0%

90.0%

-10

85.7%

90.0%

-4.3

0.0%

224

271

-17.3%

123

153

-19.6%

-36.7%

14.3%

-6.3%

36.2%

34.7%

1.5

35.8%

32.0%

3.8

44.7%

73.3%

-28.6

33.3%

31.0%

2.3

26.7%

50.0%

-23.3

15.2%

-27.3%

200.0%

0.0%

500.0%

23.7%

21.2%

2.5

50.0%

45.5%

4.5

0.0%

14.3%

42.9%

-28.6

0.0%

- Detection rate Violent Crime (G1)

100.0% 100.0%

27 Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING PERTH & KINROSS

CRIME

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to JUNE 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North & West Perthshire

94.0%

93.9%

97.9%

-4.0

92.5%

95.5%

-3.0

94.3% 100.0%

-5.7

100.0% 100.0%

0.0

87.6% 100.0% -12.4

First Contact: % of respondents provided with the name of the person dealing with their enquiry

85.0%

83.3%

90.7%

-7.4

79.2%

85.2%

-6.0

80.8%

91.7%

-10.9

94.7% 100.0%

-5.3

77.8% 100.0% -22.2

65.0%

72.5%

55.6%

16.9

64.7%

42.1%

22.6

76.7%

73.7%

3.0

75.0%

60.0%

15.0

76.5%

75.0%

1.5

% of customers who received an update following their contact to report a crime

88.1%

64.4%

23.7

93.3%

41.2%

52.1

94.4%

83.3%

11.1

76.0%

71.4%

4.6

100.0% 100.0%

0.0

% of customers who received an update following their contact for reasons other than to report a crime

47.6%

44.4%

3.2

42.1%

42.9%

-0.8

50.0%

57.1%

-7.1

66.7%

33.3%

33.4

50.0%

0.0

84.5%

82.4%

2.1

77.5%

77.1%

0.4

86.1%

91.3%

-5.2

93.1%

84.0%

9.1

83.3%

0.0

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police Response Rate

126/324 (38.9%)

42/112 (37.5%)

36/78 (46.2%)

30/87 (34.5%)

18/47 (38.3%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact - Reduction in satisfaction with service at first contact from 97.9% to 93.9%. - Reduction in identifying the person dealing with the enquiry from 90.7% to 83.3%. Updating the Public - A statistically significant 16.9 percentage point improvement in updating the public from 55.6% to 72.5%. This result well exceeds the force target set at 65.0%. When analysed by reason for contact - 88.1% of those who reported a crime were updated compared to 64.4% the previous year. An improvement was also evident in relation to those whose contact was for reasons other than to report a crime whereby 47.6% received an update compared to 44.4% in 2011. Customer Experience - Improvement in overall customer experience from 82.4% to 84.5%.

POLICING PERTH & KINROSS

%/pp Change

2011-12 Result

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

% / pp Change

%/pp Change

2011-12 Result

2012-13 Result

2012-13 Target

First Contact: Overall satisfaction rating for service provided at first contact

Customer Satisfaction

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - JUNE 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North & West Perthshire

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

71.8%

75.9%

-4.1

80.8%

73.0%

7.8

71.4%

76.0%

-4.6

54.5%

72.4%

-17.9

88.9%

100.0%

-11.1

Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark

58.2%

64.8%

-6.6

59.4%

61.1%

-1.7

50.0%

71.0%

-21.0

63.4%

60.6%

2.8

58.8%

75.0%

-16.2

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

34.0%

28.5%

5.5

38.7%

20.0%

18.7

45.4%

35.5%

9.9

32.3%

35.3%

-3.0

12.4%

12.5%

-0.1

Dangerous/careless driving (36.5%) Antisocial behaviour (17.6%)

Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc

Drug dealing/drug abuse (16.2%) Vandalism/graffiti (9.5%) Housebreaking (8.1%) Alcohol related crime (6.8%) Other* (5.4%) Cause no concern: Assault Motor vehicle crime Robbery

Response Rate

111/324 (34.3%)

Dangerous/careless driving (25.0%) Vandalism/graffiti (25.0%) Drug dealing/drug abuse (20.0%) Antisocial behaviour (15.0%) Alcohol related crime (5.0%) Housebreaking (5.0%) Other* (5.0%) Cause no concern: Assault Motor vehicle crime Robbery

33/99 (33.3%)

Dangerous/careless driving (47.8%) Antisocial behaviour (21.7%) Drug dealing/drug abuse (13.0%) Housebreaking (13.0%) Vandalism/graffiti (4.3%) Cause no concern: Alcohol related crime Assault Motor vehicle crime Other* Robbery

25/78 (32.1%)

Dangerous/careless driving (40.9%) Antisocial behaviour (18.2%) Drug dealing/drug abuse (13.6%) Housebreaking (9.1%) Other* (9.1%) Vandalism/graffiti (4.5%) Alcohol related crime (4.5%) Cause no concern: Assault Motor vehicle crime Robbery

36/99 (36.4%)

Drug dealing/drug abuse (28.6%) Dangerous/careless driving (28.6%) Alcohol related crime (14.3%) Antisocial behaviour (14.3%) Other* (14.3%) Cause no concern: Assault Housebreaking Motor vehicle crime Robbery Vandalism/graffiti

17/48 (35.4%)

POLICING PERTH & KINROSS

2012-13 Result

Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Public Perception

Policing Perth & Kinross: Community Summaries ~ April to June 2012 Vandalism down by 36.7% (22 fewer crimes). Performance alert! • Domestic housebreaking up from 3 to 9 crimes

SECTION 3: PERTH CITY

•

Main areas of public concern: dangerous/ careless driving, vandalism/graffiti and drug dealing/drug abuse CRIME Highlights • Reduction of 19.6% for vandalism (30 crimes) • Reduction of 27.3% for housebreaking (6 crimes)

DETECTION RATE Performance alert! • Fall in detection rate for Groups 1 to 4 from 51.1% to 25.5% • A fall of 38 percentage points in detection rate for crimes of dishonesty from 54.5% to 16.5%

DETECTION RATE Highlights • 3.8 percentage point improvement in detection rate for vandalism from 32.0% to 35.8% • 4.5 percentage point improvement in detection rate for housebreaking from 45.5% to 50.0% Performance alert! • 11.7 percentage point drop in detection rate for crimes of dishonesty from 58.7% to 47.0%

STANDARDS OF SERVICE Highlights • An improvement of 11.1 percentage points in the percentage of East Perthshire customers who received an update following their contact to report a crime, rising from 83.3% to 94.4% PUBLIC PERCEPTION • Only 50.0% of residents said they felt safe walking alone in their neighbourhoods after dark compared to 71.0% last year at the same time. • 45.4% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a deterioration of 9.9 percentage points on the result at the same time last year (35.5%). However, this was an improvement on last month’s result of 53.3%.

STANDARDS OF SERVICE Highlights • An improvement of 52.1 percentage points in the percentage of customers who received an update following their contact to report a crime from 41.2% to 93.3% PUBLIC PERCEPTION • 38.7% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a deterioration of 18.7 percentage points on the result at the same time last year (20.0%).

SECTION 6: SOUTH PERTHSHIRE

SECTION 5: EAST PERTHSHIRE

Main areas of public concern: dangerous/ careless driving, anti-social behaviour and drug dealing/abuse

CRIME Highlights • Groups 1 to 4 down by 7.3% (14 crimes)

CRIME Highlights • Best reduction in LPA for groups 1 to 4 of 17.6% (31 fewer crimes)

DETECTION RATE Performance alert! • Fall in detection rate for Groups 1 to 4 from

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Perth & Kinross: Community Summaries ~ April to June 2012

• •

54.9% to 45.8% Fall in detection rate for crimes of dishonesty from 59.7% to 44.5% Deterioration in detection rate for housebreaking, one detected compared with three the previous year over the same number of crimes (7).

SECTION 7: PERTHSHIRE

NORTH

AND

WEST

Main areas of public concern: drug dealing/drug abuse, dangerous/careless driving and alcohol related crime

STANDARDS OF SERVICE Highlights • An improvement of 15 percentage points in the percentage of customers who received an update on the progress of their enquiry from 60.0% to 75.0%

CRIME Performance alert! • Increase of 77.8% in Groups 1 to 4 from 45 to 80 • Increase of 111.5% in crimes of dishonesty from 26 to 55 • 6 housebreakings recorded this year compared to 1 last year

PUBLIC PERCEPTION • Reduction of 17.9 percentage points in the percentage of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year from 72.4% to 54.5%

DETECTION RATE Performance alert! • 23.3 percentage point drop in vandalism from 50.0% to 26.7% STANDARDS OF SERVICE Highlights • An improvement on updating the public on the progress of their enquiry, from 75.0% to 76.5%

TARGETED COMMUNITY ACTIVITY Inspector Iain Ward Said: “There was a general reduction in crimes across the Section, significantly, a third reduction in violent crime with a one hundred percent detection rate. Unfortunately there was a slight dip in detection rates. All supervisors have been carrying out regular reviews and dip-sampling of crimes and incidents and it was good to note that our satisfaction rates were again above 90 per cent. Respondents’ replies showed a marked increase in the number of victims who had been updated on the progress of reported crimes. There was also a rise in the percentage of customers who had received an update following their contact for reasons other than to report a crime. South Section staff should be congratulated for their efforts. Nevertheless there is still some room for improvement on these results.

PUBLIC PERCEPTION • Only 58.8% of respondents stated they felt safe walking alone in their neighbourhood after dark compared to 75.0% last year

Anti social and speeding motorists are of greatest importance to our community and, in response to this, Operation Tupelo is being organised to directly respond to their concerns. This operation will run during September with the community having the opportunity to directly influence the operation.”

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

POLICING PERTH & KINROSS: Crime in more detail PERIOD APRIL to JUNE CRIME CLASSIFICATION

2011/2012 Made known

June Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL

1 8 0 10 10 8 1 0 4 0

1 7 0 10 9 8 1 0 4 0

100.0% 87.5% 100.0% 90.0% 100.0% 100.0% 100.0% -

0 2 0 9 15 4 0 0 1 1

1 2 0 8 12 4 0 0 1 0

100.0% 88.9% 80.0% 100.0% 100.0% 0.0%

-1 -6 0 -1 5 -4 -1 0 -3 1

-100.0% -75.0% -10.0% 50.0% -50.0% -100.0% -75.0% -

0 1 0 3 6 2 0 0 1 0

0 1 0 3 3 2 0 0 1 0

100.0% 100.0% 50.0% 100.0% 100.0% -

95.2%

87.5%

-10

-23.8%

76.9%

2 0 15 2 8 1

3 0 12 0 4 0

150.0% 80.0% 0.0% 50.0% 0.0%

7 2 12 1 2 7

1 0 10 3 2 2

14.3% 0.0% 83.3% 300.0% 100.0% 28.6%

5 2 -3 -1 -6 6

250.0% -20.0% -50.0% -75.0% 600.0%

3 1 3 1 0 2

1 0 3 2 1 0

33.3% 0.0% 100.0% 200.0% 0.0%

67.9%

58.1%

10.7%

70.0%

33 8 26 19 32 24 0 8 402 30 5 1 43 6

7 2 25 6 5 16 0 7 223 20 5 1 43 3

21.2% 25.0% 96.2% 31.6% 15.6% 66.7% 87.5% 55.5% 66.7% 100.0% 100.0% 100.0% 50.0%

38 20 30 34 11 14 1 11 377 26 2 0 65 12

9 2 14 6 2 7 1 11 167 1 2 0 32 4

23.7% 10.0% 46.7% 17.6% 18.2% 50.0% 100.0% 100.0% 44.3% 3.8% 100.0% 49.2% 33.3%

5 12 4 15 -21 -10 1 3 -25 -4 -3 -1 22 6

15.2% 150.0% 15.4% 78.9% -65.6% -41.7% 37.5% -6.2% -13.3% -60.0% -100.0% 51.2% 100.0%

10 9 9 18 5 5 0 2 135 9 1 0 26 10

8 1 2 2 1 3 0 5 58 0 1 0 13 2

80.0% 11.1% 22.2% 11.1% 20.0% 60.0% 250.0% 43.0% 0.0% 100.0% 50.0% 20.0%

637

363

57.0%

641

258

40.2%

0.6%

239

40.2%

12 271 11

4 94 7

33.3% 34.7% 63.6%

11 224 10

8 81 5

72.7% 36.2% 50.0%

-1 -47 -1

-8.3% -17.3% -9.1%

1 78 3

0 23 2

0.0% 29.5% 66.7%

294

105

35.7%

245

38.4%

-49

-16.7%

30.5%

1001

527

52.6%

949

398

41.9%

-52

-5.2%

344

138

40.1%

6 100.0% 0 19 100.0% 7 77.8% 1 100.0% 34 97.1% 18 100.0% 21 100.0% 80 101.3% 2 100.0% 7 77.8%

4 2 27 6 0 43 11 12 88 4 2

4 2 27 6 0 42 12 13 89 4 1

100.0% 100.0% 100.0% 100.0% 97.7% 109.1% 108.3% 101.1% 100.0% 50.0%

-2 -33.3% 2 8 42.1% -3 -33.3% -1 -100.0% 8 22.9% -7 -38.9% -9 -42.9% 9 11.4% 2 100.0% -7 -77.8%

2 1 11 4 0 15 6 5 29 0 2

2 100.0% 1 100.0% 11 100.0% 4 100.0% 0 15 100.0% 6 100.0% 6 120.0% 29 100.0% 0 1 50.0%

0.0%

75 100.0%

-52

-4.3%

419

GROUP 2 Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

TOTAL OF GROUPS 1 TO 5

6 0 19 9 1 35 18 21 79 2 9 199

195

98.0%

199

1200

722

60.2%

1148

200 100.5%

598

52.1%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

213

50.8%

RESOURCES AND ASSETS

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public. The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within available resources .

At the same time, the Scottish Government has set stretching environmental and energy reduction targets for Scotland. As a major employer in Tayside, Tayside Police is committed to demonstrating its contribution to this aim.

RESOURCES and ASSETS HEALTH & SAFETY 68 % fewer days lost through accidents and violence!

Accidents and Violent Incidents

2012/13 2011/12 Change

Accidents to Police Officers and Staff

209%

Violence to Police Officers and Staff

128

29%

Violent incidents to Police Officers resulting in lost time

-100%

Total number of incidents resulting in lost time

150%

Total number of days lost

196

-68%

Incidents reported to the Health & Safety Executive

Total

Road Traffic collisions

% of Total 4%

Manual handling

Slips, trips and falls

Causation factors

2012/13

2011/12 % of Total

percentage pt diff

Training - in house and at the Scottish Police College

Exposure to violence

42%

51%

-8

Assaults

16%

19%

-3

Injuries caused by sharp objects

Injuries during arrests

15%

19%

-4

Others

Total

128

STAFF TRAINING and DEVELOPMENT COURSES

Last three months 2012/13

Cumulative

Apr

May

Jun

Apr to Jun

Number of courses held

135

119

329

Maximum student places available

485

932

871

2288

Total number of students attending

449

893

816

2158

Percentage of uptake

93%

96%

94%

Total number of training days delivered

811

1133

813

2757

SATISFACTION To what extent do you agree with each of the following statements

April -June 2012

The pre-course information was … received in sufficient time

95.7%

appropriate and with necessary detail

95.9%

clear and easily understood

97.7%

well structured

98.5%

easy to follow

99.2%

delivered effectively

99.7%

well organised

98.3%

the correct length

89.2%

sufficient for my objectives relevant to my objectives

96.1%

The content of the course was …

The course itself was …

Taking everything into consideration, the course met my expectations 409 responses

96.4% 98.4%

SICKNESS ABSENCE Absence Rate POLICE OFFICERS

Community Policing Div 2012 - 13 2001 - 12

Dundee LPA 2012 - 13 2001 - 12

Angus LPA 2012 - 13 2001 - 12

Perth & Kinross LPA 2012 - 13 2001 - 12

Colour Key

Target 4%

Absence Rate POLICE STAFF

On target

Below target

May 3.2% 3.9%

Jun 3.2% 3.8%

2012 - 13 2001 - 12

Apr 3.9% 2.4%

May 3.8% 2.6%

Jun 3.8% 2.7%

2012 - 13 2001 - 12

Apr 3.9% 5.4%

May 3.8% 5.8%

Jun 3.8% 5.7%

2012 - 13 2001 - 12

Apr 2.7% 5.4%

May 2.8% 5.5%

Jun 2.9% 5.3%

2012 - 13 2001 - 12

Last 3 months Apr 3.2% 3.8%

Community Policing Div

Dundee LPA

Angus LPA

Perth & Kinross LPA

Target 4%

On target

Below target

May 4.6% 3.4%

Jun 4.9% 3.5%

Apr 3.3% 4.5%

May 3.4% 5.0%

Jun 3.4% 4.5%

Apr 5.3% 5.0%

May 5.6% 5.5%

Jun 6.0% 5.1%

Apr 5.2% 5.4%

May 4.9% 3.6%

Jun 4.2% 3.2%

Apr to Jun

Average per person

Last 3 months Apr 3.8% 3.2%

Working Days Lost

Working Days Lost Apr to Jun

Community Policing Div

Colour Key

Ave. per person

Days lost

Community Policing Div

Days lost

Short

788

Short

347

Medium

385

Medium

280

Long Term

931

Long Term

782

All Days Lost 2012-13

2104

1.7

All Days Lost 2012-13

1409

2.7

All Days Lost 2011-12

2451

2.0

All Days Lost 2011-12

2451

1.9

Percentage difference

-14%

Percentage difference

-43%

Dundee LPA

Days lost

Dundee LPA

Days lost

Short

286

Short

Medium

165

Medium

Long Term

419

Long Term

All Days Lost 2012-13

870

2.0

All Days Lost 2012-13

107

1.9

All Days Lost 2011-12

641

1.4

All Days Lost 2011-12

641

2.5

Percentage difference

36%

Percentage difference

-83%

Angus LPA Short

Days lost

Angus LPA

Days lost

158

Short

Medium

Long Term

270

Long Term

125

All Days Lost 2012-13

514

1.9

All Days Lost 2012-13

169

3.3

All Days Lost 2011-12

783

2.9

All Days Lost 2011-12

783

2.9

Percentage difference

-34%

Percentage difference

-78%

Perth & Kinross LPA

Days lost

Perth & Kinross LPA

Days lost

Short

220

Short

Medium

Long Term

170

Long Term

All Days Lost 2012-13

473

1.5

All Days Lost 2012-13

116

2.3

All Days Lost 2011-12

870

2.8

All Days Lost 2011-12

870

1.8

Percentage difference

-46%

Percentage difference

-87%

FLEET 2012/13

2011/12

Percentage Point Change

21.8%

24.4%

-2.6

Accidental

4.4%

Body Fluid

20.0%

Mis-fuel

#DIV/0!

Unreported

-6.7%

Vandalism

-50.0%

0.0%

Dundee

36.4%

Angus

-8.7%

Perth & Kinross

-15.0%

Headquarters Division

6.7%

0.0%

Dundee

260,167.00

266,258.00

-2.3%

Angus

277,595.00

274,501.00

1.1%

Perth & Kinross

388,849.00

344,943.00

12.7%

Headquarters Division

210,881.00

227,901.00

-7.5%

1,137,492

1,113,603

2.1%

Dundee

30.9

30.7

0.2

Angus

31.2

31.7

-0.5

Perth & Kinross

31.1

31.7

-0.6

Headquarters Division

33.4

31.1

2.3

31.7

31.3

0.4

Budget Position @ (month in arrears) Percentage of total spend

Vehicle Accident Reports

Total

Accidents per Local Policing Area

Total

Fleet Mileage per Local Policing Area

Total

Average Fuel Consumption (mpg) per LPA

Average

RANDOM DRUG TESTING A programme of testing of both police officers and police staff is carried out. This supports the prevention and management of substance misuse within Tayside Police in order to create and maintain healthy staff and enhance public trust in services delivered by the Force. This programme does not prevent staff reporting concerns about suspected illegal activity by colleagues, which is acted upon.

Apr May Jun

Police Officers

Probationers

Police Staff

Special Constables

Monthly Total

Cumulative Total

Positive Results

8 0 8

4 0 4

1 0 1

0 0 0

13 0 13

13 13 26

0 0 0

FINANCE - PROCESSING 2012/13

2011/12

Change (p.p/%)

Invoices processed within 15 days

43%

Invoices processed within 30 days

94%

92%

Proportion of all payments made by electronic means

96%

95%

Invoices issued within 5 working days of receipt of request

100%

96%

24%

100%

43%

Percentage of Payroll errors - related to provision of information

43%

-43

Percentage of Payroll unavoidable errors - related to advance payment

14%

-14

Working days between period close and distribution of management reports Percentage of Payroll errors - related to Pay Section

Total CO2 emissions from buildings, waste and transport

CARBON FOOTPRINT

7,000 6,057 5,813

6,000

5,579

Carbon Management Plan (CMP)

5,354

5,139

4,932

Our plan to reduce from 6,000 tonnes CO2 (Fiscal Year 08/09 output) to 4,500 tonnes by the end of 2015 is slightly ahead of target at 5,188tonnes (end of FY11 target is 5,354 tonnes).

Emission (tonnes)

5,000

4,733

4,543

4,000

3,000

2,000

1,000

2008

2009

2010

2011

2012 Year

Emissions from building and street lights (tonnes) Emissions from waste (tonnes) Target CO2 Emission (tonnes) Reduction

2013

2014

2015

Emissions from transport (tonnes) Emissions from water (tonnes)

2016

2017

END OF REPORT

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WHO TO CONTACT

Performance and Planning Unit 0300 111 2222 Email: performanceandplanning@tayside.pnn.police.uk