May 2012 - Performance Report by Tayside Police

MAY 2012

TAY S I D E P O L I C E

Contents Introduction

Background

Guidance

Summary of Results

Policing Tayside

Policing Dundee

Policing Angus

Policing Perth & Kinross

Welcome This performance report covers a range of force performance and is available on the force web site every month.

COMMUNITY PRI-

It provides an overview of local performance results and public feedback. Areas covered are: - Dundee Local Policing Area - Angus Local Policing Area - Perth & Kinross Local Policing Area

VISION AND VALUES

STANDARDS OF

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

REVIEW

MANAGE

ENGAGE

RESULTS

RE-

AND LISTEN

Introduction DELIVERING LOCAL POLICING

uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effective delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to issues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of service and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback.

The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators 1.

Standards of Service •

First Contact : overall satisfaction rating

•

First Contact: caller provided with the name of the call handler

•

Proportion of people who received an update on the progress of their enquiry

•

Overall customer experience of the service provided by the police

Crime and Detection Rates •

Violent Crime

•

Robbery

•

Vandalism

•

Domestic Housebreaking

Road Casualties

Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Background

erformance Indicators are derived from detailed policing plans and business plans outlining what Local Policing Areas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 20112014. These form the basis for this performance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan .

Analysis of data and context1 with respect to performance indicators, combined with the outputs from public consultation, provide an indication of the extent to which the force is succeeding in contributing to improved community outcomes.

What this will tell us about performance Tayside Police Key Performance Indicators help the force define and measure progress toward the achievement of standards of service and force objectives. Monitoring results over the longer term allows the force to see where sustained improvement occurs, or identifies challenges which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance management and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff.

FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background information in relation to the demands placed upon the force and the environment in which it operates.

Guidance INTERPRETATION OF RESULTS

performance, lying outwith the upper or lower control limits, is commented upon in the summary.

aselines for improvement adopt the methodology used in previous years, incorporating the most recent three years average performance as a starting point for improvement.

In addition, areas of police business not contained within the key performance indicators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a balanced view of organisational activity. This promotes the diverse range of services that support operational policing.

For some KPIs a slight adjustment is applied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down accordingly to ensure that it is both challenging and realistic in terms of achievement .

ublication of Performance Results. This document is published monthly on the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous improvement.

Improvement Targets are agreed annually through a process of consultation with territorial commanders and heads of departments. These are ratified by the Force executive and Tayside Joint Police Board.

esults are colour-coded against the following criteria: On or above target Below target

Results are presented as a ‘Dashboard’ for ease of viewing. Further context is provided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

erformance reporting. Where performance is adhering to the ‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

Summary of results: Apr 2012 - May 2012 1.

some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

STANDARDS OF SERVICE

All customer satisfaction targets were achieved for the period April to May 2012 with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 9.2 percentage points finalising at 74.2%.

The force achieved 5 out of 9 crime-related targets including recorded levels of violent crime and vandalism and detection rates for vandalism and robbery.

Overall satisfaction at first contact evidenced a significant 5.7 percentage point improvement compared to the same period the previous year, rising from 90.4% to 96.1% exceeding the target by 2.1 percentage points.

The detection rate for groups 1 to 4 crimes (45.0%) failed to achieve target by 1.5 percentage points. A further 35 detections would have been required in order to achieve target. Similarly, with domestic housebreaking, the detection rate of 25.2% failed to achieve the target of 31.0% and a further 9 detections would have been required to achieve target.

The proportion of respondents who were provided with the name of the person dealing with their enquiry rose 3.3 percentage points from 81.7% to 85.0%, and achieved the increased target set of 85% set for 2012/13.

Two areas of recorded crime did not achieve target; 26 robberies occurred in April and May 2012, 7 more than in the same period last year. 155 domestic housebreakings were recorded this year, 70 more than the 85 recorded at the same time last year.

Huge improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing a significant 17.4 percentage points to 74.2% compared to 56.8% in 2011/12. Further analysis undertaken on this indicator highlighted that 84.5% of customers who had reported a crime were updated on progress with their enquiry with a lesser proportion, 51.0%, of those who had made contact for reasons other than to report a crime, confirming that they had received an update.

Satisfaction with the overall service provided by Tayside Police returned an improvement of 7.3 percentage points compared with the commensurate figure the previous year, rising from 79.3% to 86.6% and again achieved the target of 85.0%.

COMMUNITY POLICING

The community policing questions are designed to capture the views of the public about local police service delivery, in particular knowledge of community officers - who they are and how to contact them and views of officers’ awareness of the issues and concerns affecting local communities. • 51.7% of service users thought that the current

level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 47.7% felt it was ‘too little’ and a minimal 0.7% that it was ‘too much’. • The majority of respondents, 79.8%, felt reas-

CRIME

sured when they witnessed an officer on patrol in their neighbourhood whilst 5.6% stated that it caused them concern.

Performance in relation to overall crime groups : • Violent crime (Group 1) - a decrease of 10.1%

(9 crimes)

• Almost a third of respondents, 30.3%, confirmed

that they were able to recognise their community officer either by name, sight or both. A further 13.8%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 35.9% of residents stated that they would like to know the identity of the community officers who looked after their neighbourhood whilst interestingly a fifth, 20%, did not feel there was a need for them to know their community officers.

• Crimes of indecency (Group 2) - an increase of

8.8% (6 crimes) • Crimes of dishonesty (Group 3) - an increase

of 0.4% (6 crimes) • Malicious mischief, vandalism etc (Group 4) -

a reduction of 27.6% (251 crimes) (Data was sourced directly from the crime reporting system on 1 June and may differ slightly to other published results due to

• ‘Local newspapers’ were the preferred medium

for respondents to be kept informed about actions being taken by officers in their communities. • 69.5% of service users agreed that officers understood the issues that mattered in their neighbourhoods and 62.8% felt that officers were dealing with such matters. Overall, 70.8% of respondents had confidence in the police in their neighbourhood.

age points when compared with the previous year where 90.7% of respondents were of the same opinion.

• Taking everything into account, 71.6% of service

A 2.6 percentage point improvement was recorded for those who felt that crime had decreased, rising from 13.9% to 16.5% and similarly, a minimal 0.7 percentage point reduction in those who felt that crime had increased, falling from 24.8% to 24.1%.

Opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt that crime levels had remained the same in their neighbourhood - 59.3%.

users thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

The main issues of concern to residents when asked unprompted were ‘dangerous/careless driving’, 28.5% (2011/12 result 13.4%), followed by ‘drug dealing or drug abuse’, 21.9% (14.9%) and ‘antisocial behaviour’, 14.6% (30.6%).

TELEPHONE RESPONSE

4528 emergency calls were received in May and 92% of these were answered within 10 seconds, exceeding the national target of 90%. A total of 21530 non-emergency calls were received and 76% were answered within 40 seconds

In terms of prevalence of crime in local neighbourhoods, almost four in ten respondents, 38.0% (49.1%) said that ‘antisocial behaviour’ was a common problem, followed by ‘vandalism/graffiti’, 34.8% (39.4%) and ‘dangerous/careless driving’, 31.6% (30.9%).

5. SICKNESS ABSENCE The absence rate for police officers was 3.2% at the end of May and met the target of 4.0%. The police staff result at 4.6% was a deterioration on the 3.4 recorded at the same time last year and failed to meet the target of 4.0%.

38.6% (35.2%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the issues which caused them concern, ‘housebreaking’, 43.1% (46.1%), followed by ‘antisocial behaviour’, 37.2% (47.5%), were the major issues of concern. Feelings of safety walking alone in local neighbourhoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 90.4% (97.2%) of the public felt safe during the day and 54.1% (62.1%) felt safe after dark.

ROAD CASUALTIES

Between April and the end of May, there were 2 adult fatalities, exactly the same as at the end of May 2011. A further 27 people were seriously injured (44 last year), one of which was a child. The total number of people killed or seriously injured (29) was 17 fewer than at the same time last year.

A minority of residents, 2.2%, stated that fear of crime prevented them from taking part in their everyday activities.

From April 2011, the force adopted the government’s Road Safety Framework Targets to the year 2020.

Service Delivery When asked to provide views on the force’s service delivery first in terms of the importance of certain activities and then how well those activities were performed, the greatest disparity in opinion between importance and effectiveness related to police visibility (39.8%).

PUBLIC PERCEPTION OF CRIME

The vast majority of respondents in Tayside (89.4%) perceived their neighbourhood to be a safe place to live. This indicates a slight reduction of 1.3 percent-

This suggests that ‘providing a visible presence’ is

the main area of policing which the public perceive Tayside Police should improve going forward. It is worth noting, however, that the publicâ&#x20AC;&#x2122;s opinion with regard to the forceâ&#x20AC;&#x2122;s performance in providing a visible presence improved 13.4 percentage points compared to the same period the previous year rising from 41.4% to 54.8%.

POLICING TAYSIDE KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1258 Police Staff: 543 Special Constables: 172 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 31 March 2012 and is based upon headcount which includes full and part-time working.

Angus Local Policing Area Perth & Kinross Local Policing Area

Population 110,630 Land area 2,182 sq km

Population 149,520 Land area 5,286 sq km

Dundee Local Policing Area Population 145,570 Land area 60 sq km

KEY PERFORMANCE RESULTS SCORECARD APRIL - MAY 2012 POLICING TAYSIDE

KEY On or above 3 year average

POLICING ANGUS

POLICING PERTH & KINROSS

2012-13 Target

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

Below 3 year average

POLICING DUNDEE

94.0%

96.1%

90.4%

5.7

94.0%

95.5%

84.0%

11.5

94.0%

98.0%

85.7%

12.3

94.0%

95.2%

100.0%

-4.8

85.0%

81.7%

3.3

85.0%

84.6%

76.7%

7.9

85.0%

82.9%

78.3%

4.6

85.0%

87.0%

89.3%

-2.3

65.0%

74.2%

56.8%

17.4

65.0%

65.5%

54.5%

11.0

65.0%

81.0%

66.7%

14.3

65.0%

77.4%

51.2%

26.2

% customers who received an update following their contact to report a crime

84.5%

63.9%

20.6

74.4%

68.4%

6.0

93.3%

66.7%

26.6

87.8%

58.3%

29.5

% customers who received an update following their contact for reasons other than to report a crime

51.0%

49.1%

1.9

43.8%

44.0%

-0.2

50.0%

66.7%

-16.7

57.1%

41.2%

15.9

85.0%

86.6%

79.3%

7.3

85.0%

82.4%

74.1%

8.3

85.0%

92.6%

76.3%

16.3

85.0%

86.1%

86.8%

-0.7

CUSTOMER SATISFACTION: First Contact: Overall satisfaction rating for service provided at first contact First Contact:% of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

198/600 (33.0%)

(Response Rate)

70/216 (32.4%)

54/168 (32.1%)

74/216 (34.2%)

CRIME Groups 1-4 recorded

No target

2299

2547

-9.7%

No target

1171

1395

-16.1%

No target

494

508

-2.8%

No target

634

644

-1.6%

- Detection rate

46.5%

45.0%

48.4%

-3.4

45.5%

46.6%

45.3%

1.3

47.5%

46.0%

45.1%

0.9

48.0%

41.2%

57.8%

-16.6

520

-10.1%

273

-23.6%

104

200.0%

143

-28.6%

85.0%

93.8%

89.9%

3.9

80.0%

90.5%

85.5%

5.0

91.0%

100.0%

83.3%

16.7

93.0%

95.0%

100.0%

-5.0

133

36.8%

23.1%

***

50.0%

70.0%

92.3%

68.4%

23.9

62.0%

87.5%

53.8%

33.7

85.0%

100.0%

0.0%

***

85.0%

4650

597

848

-29.6%

2300

265

458

-42.1%

1250

183

205

-10.7%

1100

149

185

-19.5%

31.0%

33.7%

31.4%

2.3

28.0%

32.5%

29.5%

3.0

32.0%

31.1%

32.7%

-1.5

34.0%

38.9%

34.6%

4.3

700

155

82.4%

445

115

113.0%

-44.4%

160

130.8%

31.0%

25.2%

36.5%

-11.3

28.0%

30.4%

37.0%

-6.6

33.0%

30.0%

33.3%

-3.3

33.0%

3.3%

38.5%

-35.1

Violent Crime recorded - Detection rate Robbery recorded - Detection rate Vandalism recorded - Detection rate Domestic Housebreaking recorded - Detection rate

100.0% 100.0%

0.0

KEY PERFORMANCE RESULTS SCORECARD APRIL - MAY 2012 .. continued POLICING TAYSIDE

POLICING ANGUS

POLICING PERTH & KINROSS

2011-12 R esult

% / pp C hange

2012-13 Target

2012-13 R esult

2011-12 R esult

% /pp C hange

2012-13 R esult

2011-12 R esult

% /pp C hange

2012-13 R esult

2011-12 R esult

% /pp C hange

2012-13 Target

2012-13 R esult

People killed

0.0%

N/A

***

N/A

***

N/A

-50.0%

People seriously injured

222

-29.7%

N/A

-66.7%

N/A

-55.6%

N/A

0.0%

Children killed

***

N/A

***

N/A

***

N/A

***

Children seriously injured

-85.7%

N/A

-100.0%

N/A

-100.0%

N/A

0.0%

Sickness Absence - police officers

4.0%

3.2%

3.9%

-0.7

4.0%

3.8%

2.6%

1.2

4.0%

3.8%

5.8%

-2.0

4.0%

2.8%

5.5%

-2.7

Sickness Absence - police staff

4.0%

4.6%

3.4%

1.2

4.0%

3.4%

5.0%

-1.6

4.0%

5.6%

5.5%

0.1

4.0%

4.9%

3.6%

1.3

Below 3 year average

2012-13 Target

KEY On or above 3 year average

POLICING DUNDEE

ROAD CASUALTIES

RESOURCES

COMMUNITY PRIORITIES

VISION AND VALUES

STANDARDS OF SERVICE

REVIEW RESULTS

MANAGE RESOURCES

ENGAGE AND LISTEN

TAYSIDE CRIME IN MORE DETAIL PERIOD APRIL to MAY CRIME CLASSIFICATION

2011/2012 Made known

May Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL

2 13 0 31 19 17 0 3 4 0

2 12 0 28 13 18 0 3 4 0

100.0% 92.3% 90.3% 68.4% 105.9% 100.0% 100.0% -

2 7 0 31 26 11 0 1 1 1

3 7 0 26 24 13 0 1 0 1

150.0% 100.0% 83.9% 92.3% 118.2% 100.0% 0.0% 100.0%

0 -6 0 0 7 -6 0 -2 -3 1

0.0% -46.2% 0.0% 36.8% -35.3% -66.7% -75.0% -

1 6 0 17 12 5 0 0 0 0

2 6 0 14 12 3 0 0 0 0

200.0% 100.0% 82.4% 100.0% 60.0% -

89.9%

93.8%

-9

-10.1%

90.2%

11 0 35 5 10 7

6 0 20 3 5 3

54.5% 57.1% 60.0% 50.0% 42.9%

13 1 23 2 9 26

7 0 20 5 4 23

53.8% 0.0% 87.0% 250.0% 44.4% 88.5%

2 1 -12 -3 -1 19

18.2% -34.3% -60.0% -10.0% 271.4%

7 1 10 0 9 15

5 0 7 2 4 11

71.4% 0.0% 70.0% 44.4% 73.3%

54.4%

79.7%

8.8%

69.0%

31 36.5% 6 10.7% 28 51.9% 8 34.8% 16 18.6% 29 55.8% 1 100.0% 20 100.0% 564 58.6% 24 47.1% 11 100.0% 4 200.0% 67 98.5% 2 22.2%

155 32 54 36 46 43 5 26 878 51 13 1 111 36

39 3 23 7 25 17 5 23 433 3 13 1 52 13

25.2% 9.4% 42.6% 19.4% 54.3% 39.5% 100.0% 88.5% 49.3% 5.9% 100.0% 100.0% 46.8% 36.1%

70 -24 0 13 -40 -9 4 6 -85 0 2 -1 43 27

82.4% -42.9% 0.0% 56.5% -46.5% -17.3% 400.0% 30.0% -8.8% 0.0% 18.2% -50.0% 63.2% 300.0%

84 17 29 17 18 24 1 17 494 24 3 0 54 14

14 2 13 3 8 10 1 17 224 1 3 0 37 2

16.7% 11.8% 44.8% 17.6% 44.4% 41.7% 100.0% 100.0% 45.3% 4.2% 100.0% 68.5% 14.3%

GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL

85 56 54 23 86 52 1 20 963 51 11 2 68 9 1481

811

54.8%

1487

657

44.2%

0.4%

796

335

42.1%

26 848 35

11 266 28

42.3% 31.4% 80.0%

31 597 30

20 201 22

64.5% 33.7% 73.3%

5 -251 -5

19.2% -29.6% -14.3%

9 320 14

5 111 10

55.6% 34.7% 71.4%

GROUP 4 - TOTAL

909

305

33.6%

658

243

36.9%

-251

-27.6%

343

126

36.7%

SUB-TOTAL OF GROUPS 1 TO 4

2547

1233

48.4%

2299

1034

45.0%

-248

-9.7%

1222

527

43.1%

20 1 49 16 0 108 70 49 250 11 34

19 1 50 14 0 104 66 46 248 14 30

95.0% 100.0% 102.0% 87.5% 96.3% 94.3% 93.9% 99.2% 127.3% 88.2%

11 5 34 15 1 111 35 40 296 11 13

11 5 34 16 1 109 34 41 294 10 9

100.0% 100.0% 100.0% 106.7% 100.0% 98.2% 97.1% 102.5% 99.3% 90.9% 69.2%

-9 4 -15 -1 1 3 -35 -9 46 0 -21

-45.0% 400.0% -30.6% -6.3% 2.8% -50.0% -18.4% 18.4% 0.0% -61.8%

5 2 16 9 0 59 17 16 142 5 7

5 2 16 8 0 57 15 17 142 4 7

100.0% 100.0% 100.0% 88.9% 96.6% 88.2% 106.3% 100.0% 80.0% 100.0%

608

592

97.4%

572

564

98.6%

-36

-5.9%

278

273

98.2%

3155

1825

57.8%

2871

1598

55.7%

-284

-9.0%

1500

800

53.3%

GROUP 4 Fireraising Malicious Damage/Vandalism Others

GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL - MAY 2012 SECTION 1 City Centre and Maryfield

POLICING DUNDEE

SECTION 2 Lochee and Ryehill

SECTION 3 Downfield and Hilltown

SECTION 4 Longhaugh and Broughty Ferry

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

1171

1395

-16.1%

343

371

-7.5%

304

336

-9.5%

270

353

-23.5%

254

335

-24.2%

- Detection rate

46.6%

45.3%

1.3

53.9%

61.2%

-7.3

49.7%

38.4%

11.3

42.6%

39.9%

2.6

37.4%

40.3%

-2.9

-23.6%

-47.4%

20.0%

10.0%

-43.8%

- Detection rate

90.5%

85.5%

90.0%

73.7%

16.3

66.7%

90.0%

-23.3

118.2%

100.0%

18.2

88.9%

87.5%

1.4

Indecency (G2)

24.2%

71.4%

25.0%

-33.3%

-40.0%

- Detection rate

90.2%

39.4%

50.8

100.0%

42.9%

57.1

60.0%

25.0%

100.0%

50.0%

100.0%

40.0%

Dishonesty (G3)

789

814

-3.1%

263

240

9.6%

186

210

-11.4%

167

203

-17.7%

173

161

7.5%

- Detection rate

45.4%

51.2%

-5.9

51.7%

70.8%

-19.1

50.5%

46.7%

3.9

37.7%

41.4%

-3.7

37.6%

40.4%

-2.8

299

493

-39.4%

-53.1%

108

-11.1%

134

-34.3%

153

-54.9%

37.8%

31.4%

6.4

34.8%

37.8%

-3.0

44.8%

18.5%

26.3

39.8%

32.8%

6.9

27.5%

35.3%

-7.8

23.1%

0.0%

20.0%

50.0%

87.5%

53.8%

33.7

100.0%

25.0%

66.7%

20.0%

46.7

133.3%

50.0%

83.3

66.7%

0.0%

66.7

265

458

-42.1%

-57.1%

100

-17.0%

122

-33.6%

145

-57.2%

32.5%

29.5%

3.0

28.2%

36.3%

-8.1

39.8%

17.0%

22.8

34.6%

28.7%

5.9

22.6%

34.5%

-11.9

115

113.0%

200.0%

77.8%

191.7%

60.0%

30.4%

37.0%

-6.6

12.5%

50.0%

-37.5

50.0%

33.3%

16.7

34.3%

41.7%

-7.4

30.0%

32.0%

-2

Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING DUNDEE

CRIME

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to MAY 2012 SECTION 1 City Centre and Maryfield

POLICING DUNDEE

SECTION 2 Lochee and Ryehill

SECTION 3 Downfield and Hilltown

SECTION 4 Longhaugh and Broughty Ferry

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

4.2

96.0% 80.0% 16.0

100.0%

81.2%

18.8

92.4%

90.9%

1.5

85.0%

84.6% 76.7%

7.9

83.3%

0.0

78.6% 75.0%

3.6

100.0%

71.4%

28.6

75.0%

80.0%

-5.0

65.0%

65.5% 54.5% 11.0

45.4%

77.8%

-32.4

75.0% 50.0% 25.0

60.0%

53.8%

6.2

77.8%

40.0% 37.8

% of customers who received an update following their contact to report a crime

74.4% 68.4%

6.0

50.0%

100.0% -50.0

91.7% 40.0% 51.7

77.8%

100.0% -22.2

75.0%

50.0% 25.0

% of customers who received an update following their contact for reasons other than to report a crime

43.8% 44.0%

-0.2

0.0%

50.0%

-50.0

50.0% 57.1%

-7.1

33.3%

40.0%

-6.7

100.0%

25.0% 75.0

82.4% 74.1%

8.3

77.0%

80.0%

-3.0

91.7% 64.7% 27.0

84.2%

68.7%

15.5

66.7%

90.9% -24.2

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction 85.0% rating of the service provided by Tayside Police Response Rate

70/216 (32.4%)

13/50 (26.0%)

25/60 (41.7%)

19/54 (35.2%)

13/52 (25.0%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- Improvement in satisfaction with service at first contact from 84.0% to 95.5%. This result exceeds the force target set at 94.0%. - Improvement in identifying the person dealing with the enquiry from 76.7% to 84.6%. Updating the Public

- Eleven percentage point improvement in updating the public from 54.5% to 65.5%. This result achieves the force target set at 65.0%. When analysed by reason for contact - 74.4% of those who reported a crime were updated compared to 68.4% the previous year. A slight reduction, however, was evident in relation to those whose contact was for reasons other than to report a crime whereby 43.8% received an update compared to 44.0% in 2011. Customer Experience

- Improvement in overall customer experience from 74.1% to 82.4%.

POLICING DUNDEE

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

% / pp Change

87.5%

First Contact: % of respondents provided with the name of the person dealing with their enquiry

2011-12 Result

91.7%

service provided at first contact

2012-13 Result

95.5% 84.0% 11.5

First Contact: Overall satisfaction rating for

2012-13 Target

94.0%

Customer Satisfaction

DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - MAY 2012 SECTION 1 City Centre and Maryfield

POLICING DUNDEE

SECTION 2 Lochee and Ryehill

SECTION 3 Downfield and Hilltown

SECTION 4 Longhaugh and Broughty Ferry

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

68.7%

80.5%

-11.8

50.0%

71.4%

-21.4

81.3%

83.4%

-2.1

60.0%

86.7%

-26.7

71.4%

75.0%

-3.6

Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark

45.4%

43.8%

1.6

28.6%

41.7%

-13.1

35.2%

16.7%

18.5

60.0%

47.1%

12.9

50.0%

53.9%

-3.9

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

61.0%

46.6%

14.4

75.0%

66.7%

8.3

60.0%

66.7%

-6.7

50.0%

33.3%

16.7

66.7%

58.4%

8.3

Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc

Response Rate

Drug dealing/drug abuse (27.5%) Dangerous/careless driving (21.6%) Antisocial behaviour (13.7%) Housebreaking (13.7%) Other* (9.8%) Vandalism/graffiti (5.9%) Motor vehicle crime (3.9%) Alcohol related crime (2.0%) Assault (2.0%) Cause no concern: Robbery

59/216 (27.3%)

Antisocial behaviour (25.0%) Housebreaking (25.0%) Other* (25.0%) Dangerous/careless driving (12.5%) Drug dealing/drug abuse (12.5%) Cause no concern: Alcohol related crime Assault Motor vehicle crime Robbery Vandalism/graffiti

8/50 (16.0%)

Drug dealing/drug abuse (33.3%) Vandalism/graffiti (16.7%) Antisocial behaviour (11.1%) Housebreaking (11.1%) Alcohol related crime (5.6%) Assault (5.6%) Dangerous/careless driving (5.6%) Motor vehicle crime (5.6%) Other* (5.6%) Cause no concern: Robbery

20/60 (33.3%)

Dangerous/careless driving (33.3%) Drug dealing/drug abuse (25.0%) Other* (16.7%) Antisocial behaviour (8.3%) Housebreaking (8.3%) Motor vehicle crime (8.3%) Cause no concern: Alcohol related crime Assault Robbery Vandalism/graffiti

16/54 (29.6%)

Dangerous/careless driving (38.5%) Drug dealing/drug abuse (30.8%) Antisocial behaviour (15.4%) Housebreaking (15.4%) Cause no concern: Alcohol related crime Assault Motor vehicle crime Other* Robbery Vandalism/graffiti

15/52 (28.8%)

POLICING DUNDEE

2012-13 Result

Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Public Perception

Policing Dundee: Community Summaries ~ April to May 2012 SECTION 1: MARYFIELD

CITY

CENTRE

TARGETED COMMUNITY ACTIVITY Inspector Steve Main said: "The month of May was particularly challenging for the Section due to two major incidents which had a significant effect on overall resources. In view of this, I was pleased that the officers in Section 1 managed to reduce both violent crimes and vandalism during the month and managed to improve detection rates particularly with regard to crimes of robbery.

AND

Main areas of local community concern: antisocial behaviour and housebreaking CRIME Highlights • Reduction of 47.4% in violent crime (9 crimes). • Reduction in vandalism of 57.1% (52 crimes) Performance issues • Increase in crimes of indecency from 14 to 24 (most of which are related to prostitution) • Increase in crimes of domestic housebreaking of 200%, from 8 to 24

I believe the aforementioned major crimes had a negative effect on public perception regarding overall crime in their community and concerns at becoming a victim of crime. I would like to reassure members of the public residing, working and visiting the City Centre and Maryfield that these areas remain safe and are currently experiencing year on year reductions in overall crime resulting in far fewer victims of crime.

DETECTION RATE Highlights • Best detection rate across the Local Policing Area (LPA) for groups 1-4 at 53.9%, however, this was a 7.3 percentage point decrease (last year 61.2%) • Improvement in detection rate for violent crime from 73.7% last year to 90.0% • Improvement of 75 percentage points in detection rate for robbery from 25.0% to 100% against 4 crimes recorded in both years Performance issues • Fall of 37.5 percentage points in detection rate for domestic housebreaking, from 50% to 12.5%

Two areas of concern are domestic housebreaking and a fall in the percentage of people who received an update on the progress of their enquiries. In relation to domestic housebreakings. Two individuals of interest were arrested and this will undoubtedly have a positive impact. In relation to people being updated, this will be rectified with immediate effect and supervisors will ensure that their individual officers carry out this important function of service delivery."

SECTION 2: LOCHEE AND RYEHILL

STANDARDS OF SERVICE Performance issues • A reduction of 32.4 percentage points in the percentage of customers who received an update on the progress of their enquiry.

Main areas of local community concern: drug dealing/drug abuse, vandalism/graffiti and antisocial behaviour CRIME Highlights • Reduction of 11.4% in crimes of dishonesty (24 crimes) • Reduction of 17.0% in vandalism (17 crimes) Performance issues • Rise in domestic housebreaking from 9 to 16 (77.8%)

PUBLIC PERCEPTION • A deterioration from 71.4% to 50.0% for people who thought that crime in their neighbourhood had remained the same or improved over the past year • An increase of 8.3 percentage points from 66.7% to 75.0% in the percentage of residents who expressed concern at becoming a victim of crime in their neighbourhood.

DETECTION RATE Highlights • Best improvement in detection rate for Groups 14 of 11.3 percentage points from 38.4% to 49.7%

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April to May 2012 • Robbery detection rate improved from 20% to

SECTION 3: DOWNFIELD AND HILLTOWN

66.7% • Best detection rate in LPA (and biggest improvement) for vandalism from 17.0% to 39.8% • Improvement in detection rate for domestic housebreaking from 33.0% to 50.0%

Main areas of local community concern: dangerous/careless driving and drug dealing/drug abuse

STANDARDS OF SERVICE Highlights • An improvement of 25 percentage points in the percentage of customers who received an update on the progress of their enquiry from 50% to 75% • 91.7% of customers expressed overall satisfaction with the service provided, compared to 64.7% at the same time last year.

CRIME Highlights • Best reduction in LPA for crimes of dishonesty— 17.7% (36 crimes) • Reduction of 33.6% in vandalism (41 crimes) Performance issues • Increase in crimes of domestic housebreaking of 191.7%, from 12 to 35

PUBLIC PERCEPTION • An improvement from 16.7% to 35.2% for residents who felt safe walking alone in their neighbourhoods after dark • 60% of residents said they were concerned at becoming a victim of crime in their neighbourhood, an improvement of 6.7 percentage points on the result at the same time last year (66.7%).

DETECTION RATE Highlights • 5.9 percentage point improvement in vandalism from 28.7% to 34.6% STANDARDS OF SERVICE Highlights • 100% result for service provided at first contact and for respondents who were provided with the name of the person dealing with their enquiry • 84.2% of customers expressed overall satisfaction with the service provided, compared to 68.7% at the same time last year. Performance issues • 77.8% of customers received an update following their contact to report a crime compared with 100% last year.

TARGETED COMMUNITY ACTIVITY Sergeant Dave Small said: “I was delighted to see that the Section had continued to reduce crimes such as dishonesty and vandalism as I am well aware of the effect this type of crime has on the community. Whilst I am concerned at the number of domestic housebreakings in the area, I was pleased to see that our detection rate has increased and we will continue to work with our partners to ensure that we are doing all we can to provide public reassurance.

PUBLIC PERCEPTION • An improvement from 47.1% to 60.0% for residents who felt safe walking alone in their neighbourhoods after dark • 50% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a deterioration of 16.7 percentage points on the result at the same time last year (33.3%).

Our overall feedback with regard to standards of service was very positive, and I would like to see this continue over the coming months. Whilst I am very satisfied at the results achieved throughout the month, I am not one to rest on my laurels and will continue to make every effort to try and improve upon our already high standards”

TARGETED COMMUNITY ACTIVITY Inspector Paul McCord said: “Last month, as a result of serious incidents in the communities of Coldside and Strathmartine I stated that we intended to tackle the issues surrounding the upsurge in violent crime in previous

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Dundee: Community Summaries ~ April to May 2012 STANDARDS OF SERVICE Highlights • 75.0% of customers received an update following their contact to report a crime compared to only 50.0% last year. Performance issues • Only 66.7%% of customers expressed overall satisfaction with the service provided, compared to 90.9% at the same time last year.

weeks. We did carry out high visibility patrols to provide reassurance and crime prevention measures to our community, as well as carry out more stop and search tactics. We intended to make our communities safer and this is an ongoing process and one on which we will continue to focus over the summer period. We will also provide focused patrols in order to deter individuals who are intent on breaking into homes. In addition, we will target known criminals who commit such acts and ensure they are provided with limited opportunities to implement misery on householders. In order to do this we will work closely with our colleagues throughout the Criminal Justice system to ensure all agencies are contributing to ensure justice for the community.

PUBLIC PERCEPTION • 66.7% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a deterioration of 8.3 percentage points on the result at the same time last year (58.4%)

I would ask the community, one and all, that when you come across officers out on foot, cycle and mobile patrol that you engage with them and provide us with any information that you believe may help us in our quest to make our communities safer.”

SECTION 4: LONGHAUGH BROUGHTY FERRY

TARGETED COMMUNITY ACTIVITY Inspector Kevin Williams said: "I was pleased to see a significant reduction in crime levels this month. Our focus will remain on further reductions in crime, especially domestic housebreaking. Also, every effort is being made to detect these crimes and bring the offenders to justice.

AND

In addition, we will continue to work on increasing our overall standard of service delivery to the public to help increase levels of satisfaction and confidence."

Main areas of local community concern: dangerous/careless driving, drug dealing/drug abuse and anti-social behaviour CRIME Highlights • Reduction of 24.2% in groups 1 to 4 (81 crimes) ~ largest decrease in LPA • 43.8% decrease in violent crime from 16 to 9 • Best reduction in LPA for vandalism— 57.2% (83 crimes) Performance issues • Increase in crimes of domestic housebreaking of 60%, from 25 to 40. (However, this was an improvement on last month when there had been an increase of 138.5%) DETECTION RATE Performance issues • 11.9 percentage point drop in detection rate for vandalism ~ from 34.5% to 22.6%

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

POLICING DUNDEE: Crime in more detail PERIOD APRIL to MAY CRIME CLASSIFICATION

2011/2012 Made known

May Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL

1 8 0 22 13 8 0 2 1 0

1 7 0 19 7 10 0 2 1 0

100.0% 87.5% 86.4% 53.8% 125.0% 100.0% 100.0% -

2 4 0 16 16 3 0 0 1 0

2 100.0% 4 100.0% 0 13 81.3% 14 87.5% 4 133.3% 0 0 0 0.0% 1 -

1 -4 0 -6 3 -5 0 -2 0 0

100.0% -50.0% -27.3% 23.1% -62.5% -100.0% 0.0% -

1 4 0 8 4 3 0 0 0 0

85.5%

9 0 13 3 2 6

2 0 5 1 2 3

22.2% 38.5% 33.3% 100.0% 50.0%

5 0 9 1 6 20

39.4%

54 39 23 7 59 24 1 11 528 28 6 1 27 6

2 200.0% 4 100.0% 0 7 87.5% 4 100.0% 1 33.3% 0 0 0 0 -

90.5%

-13

-23.6%

90.0%

6 0 8 2 2 19

120.0% 88.9% 200.0% 33.3% 95.0%

-4 0 -4 -2 4 14

-44.4% -30.8% -66.7% 200.0% 233.3%

2 0 2 0 6 11

4 0 2 0 2 10

200.0% 100.0% 33.3% 90.9%

90.2%

24.2%

85.7%

20 37.0% 4 10.3% 2 8.7% 1 14.3% 11 18.6% 12 50.0% 1 100.0% 12 109.1% 312 59.1% 13 46.4% 6 100.0% 3 300.0% 20 74.1% 0 0.0%

115 19 19 12 35 25 4 12 439 31 10 0 43 25

35 2 9 3 21 7 4 12 228 2 10 1 20 4

30.4% 10.5% 47.4% 25.0% 60.0% 28.0% 100.0% 100.0% 51.9% 6.5% 100.0% 46.5% 16.0%

61 113.0% -20 -51.3% -4 -17.4% 5 71.4% -24 -40.7% 1 4.2% 3 300.0% 1 9.1% -89 -16.9% 3 10.7% 4 66.7% -1 -100.0% 16 59.3% 19 316.7%

53 12 12 4 13 15 1 8 238 14 3 0 24 12

11 1 4 2 5 4 1 9 101 0 3 0 14 1

20.8% 8.3% 33.3% 50.0% 38.5% 26.7% 100.0% 112.5% 42.4% 0.0% 100.0% 58.3% 8.3%

814

417

51.2%

789

358

45.4%

-25

-3.1%

409

156

38.1%

15 458 20

4 135 16

26.7% 29.5% 80.0%

15 265 19

11 86 16

73.3% 32.5% 84.2%

0 -193 -1

0.0% -42.1% -5.0%

6 152 8

4 50 7

66.7% 32.9% 87.5%

493

155

31.4%

299

113

37.8%

-194

-39.4%

166

36.7%

1395

632

45.3%

1171

546

46.6%

-224

-16.1%

616

253

41.1%

10 1 19 6 0 63 39 33 155 8 23

8 1 20 6 0 60 37 29 151 11 21

80.0% 100.0% 105.3% 100.0% 95.2% 94.9% 87.9% 97.4% 137.5% 91.3%

3 3 11 8 0 51 27 25 192 6 6

3 3 11 9 0 51 25 25 189 5 4

100.0% 100.0% 100.0% 112.5% 100.0% 92.6% 100.0% 98.4% 83.3% 66.7%

-7 2 -8 2 0 -12 -12 -8 37 -2 -17

-70.0% 200.0% -42.1% 33.3% -19.0% -30.8% -24.2% 23.9% -25.0% -73.9%

2 2 5 4 0 29 14 7 83 3 3

2 2 5 4 0 28 13 8 82 2 3

100.0% 100.0% 100.0% 100.0% 96.6% 92.9% 114.3% 98.8% 66.7% 100.0%

357

344

96.4%

332

325

97.9%

-25

-7.0%

152

149

98.0%

1752

976

55.7%

1503

871

58.0%

-249

-14.2%

768

402

52.3%

GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4

TOTAL OF GROUPS 1 TO 5

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL - MAY 2012 SECTION 2 Montrose and Brechin

SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

2012-13 Result

2011-12 Result

% /pp Change

Groups 1-4

494

508

-2.8%

177

152

16.4%

122

131

-6.9%

146

156

-6.4%

-29.0%

46.0%

45.1%

0.9

46.9%

40.8%

6.1

47.5%

45.0%

2.5

50.7%

48.7%

2.0

24.5%

46.4%

-21.9

200.0%

250.0%

100.0%

***

- Detection rate

100.0%

83.3%

16.7

114.3%

50.0%

64.3

100.0%

***

100.0%

66.7%

0.0%

***

Indecency (G2)

-14.3%

***

200.0%

-62.5%

-100.0%

- Detection rate

91.7%

78.6%

13.1

133.3%

0.0%

***

66.7%

250.0%

-183.3

66.7%

25.0%

41.7

0.0%

50.0%

***

Dishonesty (G3)

271

275

-1.5%

111

29.1%

-34.7%

8.3%

-33.3%

- Detection rate

50.6%

50.2%

0.4

47.7%

51.2%

-3.4

61.2%

46.7%

14.6

56.0%

0.1

15.0%

40.0%

-25

193

213

-9.4%

-12.5%

22.6%

-24.6%

-25.7%

31.6%

35.2%

-3.6

32.1%

23.4%

8.7

33.8%

34.0%

-0.1

32.6%

39.3%

-6.7

23.1%

51.4%

-28.4

***

100.0%

0.0%

***

0.0%

***

0.0%

***

100.0%

0.0%

***

0.0%

***

183

205

-10.7%

-15.9%

33.3%

-27.1%

-34.3%

31.1%

32.7%

-1.5

34.0%

23.8%

10.2

34.4%

27.1%

7.3

27.9%

35.6%

-7.7

21.7%

51.4%

-29.7

-44.4%

-20.0%

-83.3%

0.0%

-100.0%

30.0%

33.3%

-3.3

25.0%

0.0%

50.0%

-50.0

40.0%

0.0%

50.0%

***

- Detection rate Violent Crime (G1)

Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING ANGUS

CRIME

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to MAY 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 3 Arbroath

SECTION 4 Carnoustie

2012-13 Result

2011-12 Result

%/pp Change

20.0

93.8%

85.7%

8.1

88.9% 100.0% -11.1

90.9% 66.7%

24.2

75.0%

83.3%

-8.3

66.7%

23.3

72.7% 63.6%

9.1

92.8%

87.5%

5.3

100.0% 60.0%

40.0

100.0% 50.0%

50.0

100.0% 100.0%

0.0

75.0%

-8.3

100.0% 87.5%

12.5

98.0% 85.7%

12.3

100.0% 80.0%

20.0

100.0% 100.0%

85.0%

82.9% 78.3%

4.6

71.4% 71.4%

0.0

65.0%

81.0% 66.7%

14.3

57.1% 50.0%

7.1

90.0%

% of customers who received an update following their contact to report a crime

93.3% 66.7%

26.6

33.3% 66.7% -33.4

% of customers who received an update following their contact for reasons other than to report a crime

50.0% 66.7% -16.7

75.0% 40.0%

35.0

0.0%

100.0% -100.0

25.0% 80.0% -55.0

66.7%

92.6% 76.3%

91.0% 55.5%

35.5

83.3%

87.5%

93.4% 76.9%

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

Response Rate

85.0%

16.3

54/168 (32.1%)

11/43 (25.6%)

12/39 (30.8%)

-4.2

16.5

15/52 (28.8%)

16/34 (47.1%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact

- Improvement in satisfaction with service at first contact from 85.7% to 98.0% (an almost perfect result across the LPA). This result well exceeds the force target set at 94.0%. - Improvement in identifying the person dealing with the enquiry from 78.3% to 82.9%. Updating the Public

- 14.3 percentage point improvement in updating the public from 66.7% to 81.0%, the highest result across the force. This result again well exceeds the force target set at 65.0%. When analysed by reason for contact - 93.3% of those who reported a crime were updated compared to 66.7% the previous year. A reduction, however, was evident in relation to those whose contact was for reasons other than to report a crime whereby 50.0% received an update compared to 66.7% in 2011. Customer Experience

- Improvement in overall customer experience from 76.3% to 92.6%, the highest result across the force.

POLICING ANGUS

%/pp Change

2011-12 Result

100.0% 80.0%

94.0%

service provided at first contact

0.0

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

% / pp Change

2011-12 Result

2012-13 Result

First Contact: Overall satisfaction rating for

2012-13 Target

Customer Satisfaction

SECTION 2 Montrose and Brechin

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - MAY 2012 SECTION 1 Forfar and Kirriemuir

POLICING ANGUS

SECTION 2 Montrose and Brechin

SECTION 3 Arbroath

SECTION 4 Carnoustie

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

92.7%

71.4%

21.3

90.0%

100.0%

-10.0

90.9%

77.8%

13.1

90.0%

42.9%

47.1

100.0%

76.5%

23.5

Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark

56.8%

72.0%

-15.2

60.0%

100.0%

-40.0

50.0%

90.9%

-40.9

50.0%

72.7%

-22.7

75.0%

57.9%

17.1

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

18.0%

33.4%

-15.4

27.3%

12.5%

14.8

18.8%

30.0%

-11.2

16.7%

45.5%

-28.8

9.1%

36.9%

-27.8

Antisocial behaviour (22.9%) Dangerous/careless driving (22.9%)

Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc

Drug dealing/drug abuse (22.9%) Vandalism/graffiti (11.4%) Assault (5.7%) Housebreaking (5.7%) Other* (5.7%) Alcohol related crime (2.9%) Cause no concern: Motor vehicle crime Robbery

Response Rate

52/168 (31.0%)

Drug dealing/drug abuse (33.3%) Antisocial behaviour (16.7%) Dangerous/careless driving (16.7%) Other* (16.7%) Vandalism/graffiti (16.7%) Cause no concern: Alcohol related crime Assault Housebreaking Motor vehicle crime Robbery

11/38 (28.9%)

Antisocial behaviour (33.3%) Dangerous/careless driving (33.3%) Drug dealing/drug abuse (16.7%) Vandalism/graffiti (16.7%) Cause no concern: Alcohol related crime Assault Housebreaking Motor vehicle crime Other* Robbery

17/40 (42.5%)

Drug dealing/drug abuse (33.3%) Alcohol related crime (11.1%) Antisocial behaviour (11.1%) Assault (11.1%) Dangerous/careless driving (11.1%) Housebreaking (11.1%) Other* (11.1%) Cause no concern: Motor vehicle crime Robbery Vandalism/graffiti

12/46 (26.1%)

Antisocial behaviour (25.0%) Dangerous/careless driving (25.0%) Assault (12.5%) Drug dealing/drug abuse (12.5%) Housebreaking (12.5%) Vandalism/graffiti (12.5%) Cause no concern: Alcohol related crime Motor vehicle crime Other* Robbery

12/44 (27.3%)

POLICING ANGUS

2012-13 Result

Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Public Perception

Policing Angus: Community Summaries ~ April to May 2012 TARGETED COMMUNITY ACTIVITY

SECTION 1: FORFAR AND KIRRIEMUIR

Inspector Ally Robertson said: “The section Sergeants and Officers continued to work extremely hard during this traditionally busy period. Reductions in some areas of crime were realised together with improved detection rates. The main issue for me is the public perception of crime and the public’s feeling of safety. The fact remains that Angus LPA, year on year, is reducing the amount of crime in the communities and therefore the likelihood of members of the public being victims of crimes is also reducing. Our Policing style of being more visible is the only way, in my opinion, of reducing the fear of crime and I hope that my officers will, by being more active in their communities, bring down this perception of crime and the associated fears.”

Main areas of local community concern: drug dealing/drug abuse, anti-social behaviour and dangerous/careless driving CRIME Highlights • 15.9% reduction in crimes of vandalism (10 crimes) Performance issues • Biggest increase in Local Policing Area (LPA) for groups 1 to 4 of 16.4% - 25 crimes. However, this figure was 34 at the end of last month. • Crimes of violence increased by 250% (5 crimes). • Increase in crimes of dishonesty of 29.1% (25 crimes).

SECTION 2: MONTROSE AND BRECHIN

DETECTION RATE Highlights • Best improvement in detection rate across the LPA for vandalism (10.2 percentage points) from 23.8% to 34.0%. • Improvement in detection rate for domestic housebreaking from 0% to 25% over similar number of crimes

Main areas of local community concern: antisocial behaviour, dangerous/careless driving and drug dealing/drug abuse CRIME Highlights • Best reduction across LPA for crimes of dishonesty, 34.7% (26 crimes) Performance issues • 33.3% increase in vandalism from 48 to 64

STANDARDS OF SERVICE Highlights • 91.0% of customers expressed overall satisfaction with the service provided, compared to 55.5% at the same time last year ~ a 35.5 percentage point improvement. Performance issues • A deterioration of 33.4 percentage points in the number of customers who received an update following their contact to report a crime from 66.7% to 33.3%

DETECTION RATE Highlights • 14.6 percentage point improvement in crimes of dishonesty from 46.7% to 61.2% • Best detection rate across Local Policing Area for vandalism at 34.4% STANDARDS OF SERVICE Highlights • An improvement of 23.3 percentage points in the percentage of customers who received an update on the progress of their enquiry from 66.7% to 90.0%

PUBLIC PERCEPTION • Only 60% of residents said they felt safe walking alone in their neighbourhoods after dark compared to 100% last year at the same time. • 27.3% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a deterioration of 14.8 percentage points on the result at the same time last year (12.5%).

PUBLIC PERCEPTION • Only 50.0% of residents said they felt safe walk-

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Angus: Community Summaries ~ April to May 2012 DETECTION RATE Highlights • Best detection rate across the LPA for groups 1-4 at 50.7%.

ing alone in their neighbourhoods after dark compared to 90.9% last year at the same time. • 18.8% of residents said they were concerned at becoming a victim of crime in their neighbourhood, an improvement of 11.2 percentage points on the result at the same time last year (30.0%).

STANDARDS OF SERVICE Highlights • 90.9% of respondents stated that they were provided with the name of the person dealing with their enquiry, a 24.2 percentage point improvement on the 66.7% recorded last year and also best result across the LPA • 16.5 percentage point improvement on the overall satisfaction rating from 76.9% to 93.4%

TARGETED COMMUNITY ACTIVITY Inspector Mark McInally said: “With respect to detecting crime, it is vitally important that every crime that is committed receives the appropriate enquiry with the aim of tracing the people responsible. The Section officers constantly work hard attempting to achieve this and their endeavours were reflected in the very good results for this period.

PUBLIC PERCEPTION • 90.0% of residents thought that the crime rate in their neighbourhood had remained the same or improved over the past year compared to 42.9% last year • Only 50.0% of residents said they felt safe walking alone in their neighbourhoods after dark compared to 72.7% last year at the same time. • 16.7% of residents said they were concerned at becoming a victim of crime in their neighbourhood, an improvement of 28.8 percentage points on the result at the same time last year (45.5%).

Standards of Service ~ the improvement reflects the fact that officers have taken on board the need for complainers and victims to be appropriately updated on the progress of the officers’ enquiries. There is still some improvement needed and officers will continue to be reminded to take some time from their enquiries and pass on their updates. Public Perception ~ I would suggest that the percentage figure published for this period for residents that do not feel safe in their own areas is not a true reflection of the community as a whole. I am confident that the figure is far higher and that the majority of residents do not feel this way. Having said that, any resident who does feel unsafe in their area is a concern and we must make efforts to reach all sections of the community to share the message that they should not be afraid.

TARGETED COMMUNITY ACTIVITY Inspector Adrian Robertson said: “Detection rates for group 1-4 crime and for domestic housebreakings remained the best in the LPA. This was attributable to the efforts of local Officers, and the attention to effectively managing crime enquiries by local Sergeants.

Whilst fear of becoming a victim of crime was a relatively low figure there is still a perception from a small section of the community that they may be targeted. Our challenge is to work hard to reach that group and provide them with the re-assurance they require.”

The detection rate for vandalism fell from 35.6% to 27.9 % and this requires attention over the next few weeks. It is worthy of note that the section has experienced two incidents where multiple vehicles were vandalised, which skewed this result somewhat. It is still anticipated that these crimes will eventually be detected. It was heartening to note however, that the total number of crimes of vandalism fell by 27.1% (a reduction of 16 crimes). This was in part due to proactive patrols by officers in hot spot areas, and high levels of visibility in the evenings in areas where vandalisms are known to take place.

SECTION 3: ARBROATH Main areas of local community concern: drug dealing/drug abuse, alcohol related crime, antisocial behaviour CRIME Highlights • Reduction of 27.1% in vandalism from 59 to 43

Officers have been instructed to ensure that they provide their name, and a means of contact, to each member of the public they deal with. It is pleasing to

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Angus: Community Summaries ~ April to May 2012 STANDARDS OF SERVICE Highlights • An improvement of 5.3 percentage points in the percentage of customers who received an update on the progress of their enquiry from 87.5% to 92.8% • An improvement of 12.5 percentage points relating to overall satisfaction from 87.5% to 100.0%

see that this appears to have been acknowledged by the standards of service responses, and we have seen a significant rise in the number of people acknowledging this fact (an improvement from 66.7% to 90.9%). The section has been keen to positively promote the successes they have achieved in reducing crime in recent months, and the use of social media and the conventional press to highlight successes in combating crime to the public appears to have been beneficial. I was pleased that over 90% of the local community now believed that crime had reduced in their area - because this is exactly what has been occurring for some considerable time now. We will continue to communicate this positive message to our local communities via the press and at local community meetings.

PUBLIC PERCEPTION • 100.0% of respondents thought the crime rate had remained the same or improved over the past year, compared to 76.5% last year • An improvement of 17.1 percentage points in the percentage of residents who felt safe walking alone in their neighbourhood after dark, from 57.9% to 75.0% • 9.1% of residents said they were concerned at becoming a victim of crime in their neighbourhood, an improvement of 27.8 percentage points on the result at the same time last year (36.9%).

I note that the percentage of people feeling safe after dark has fallen from 72.7% to 50%. However, due to the small representative sample, I will reserve judgement on this until a definitive trend is established. The section remains committed to a highly visible local police presence in the community, and I am sure that there are many members of the community who see officers on a regular basis, particular during the hours of darkness, and during the night time economy period in the town centre, where we have undertaken significant periods of patrols.”

TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said: “It was pleasing to see that we had a reduction in general crimes of 29% (20 fewer crimes) when compared to the same time last year and a reduction in vandalisms of 34% (12 fewer crimes) which was the best in the division. This was due to pro-active policing and high profile patrols within the area. We can still clearly improve our detection rates as they have reduced but it is still early in the recording period for the year to identify any trends. Vandalisms are especially hard to detect and are often the result of antisocial behaviour due to alcohol so we will be targeting these offenders.

SECTION 4: CARNOUSTIE Main areas of local community concern: antisocial behaviour, dangerous/careless driving, drug dealing/drug abuse and assault CRIME Highlights • Reduction of 29% in groups 1 to 4 (20 crimes) • Reduction of 34.3% in vandalism from 35 to 23 ~ this was the best reduction across the LPA

We appear to be meeting the targets with the public in relation to our standards of service and the public perception and all effort to continue this level of service will continue over the next month.”

DETECTION RATE Performance issues • Deterioration in the detection rate for groups 1 to 4 from 46.4% to 24.5% • Deterioration in the detection rate for vandalism from 51.4% to 21.7%

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

POLICING ANGUS: Crime in more detail PERIOD APRIL to MAY CRIME CLASSIFICATION

2011/2012 Made known

DETECTIONS number %

May Alone

2012/2013 Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others

1 0 0 3 0 2 0 0 0 0

1 0 0 2 0 2 0 0 0 0

100.0% 66.7% 100.0% -

0 2 0 8 1 6 0 1 0 0

83.3%

1 0 12 0 1 0

1 0 8 2 0 0

100.0% 66.7% 0.0% -

4 0 5 1 1 1

1 0 5 2 1 2

25.0% 100.0% 200.0% 100.0% 200.0%

3 0 -7 1 0 1

300.0% -58.3% 0.0% -

3 0 4 0 1 1

1 33.3% 0 3 75.0% 1 1 100.0% 1 100.0%

78.6%

91.7%

-2

-14.3%

77.8%

18 12 13 8 6 11 0 4 179 8 1 0 15 0

6 2 5 3 1 6 0 4 98 0 1 0 12 0

33.3% 16.7% 38.5% 37.5% 16.7% 54.5% 100.0% 54.7% 0.0% 100.0% 80.0% -

10 1 13 7 5 7 0 5 187 4 2 1 22 7

3 0 2 0 3 6 0 5 96 0 2 0 13 7

30.0% 0.0% 15.4% 0.0% 60.0% 85.7% 100.0% 51.3% 0.0% 100.0% 0.0% 59.1% 100.0%

-8 -11 0 -1 -1 -4 0 1 8 -4 1 1 7 7

-44.4% -91.7% 0.0% -12.5% -16.7% -36.4% 25.0% 4.5% -50.0% 100.0% 46.7% -

7 1 6 4 4 2 0 3 102 2 0 0 8 0

3 0 1 0 3 3 0 3 56 0 0 0 7 1

42.9% 0.0% 16.7% 0.0% 75.0% 150.0% 100.0% 54.9% 0.0% 87.5% -

275

138

50.2%

271

137

50.6%

-4

-1.5%

139

55.4%

3 205 5

3 67 5

100.0% 32.7% 100.0%

6 183 4

1 57 3

16.7% 31.1% 75.0%

3 -22 -1

100.0% -10.7% -20.0%

0 90 3

0 27 2

30.0% 66.7%

GROUP 4 - TOTAL

213

35.2%

193

31.6%

-20

-9.4%

31.2%

SUB-TOTAL OF GROUPS 1 TO 4

508

229

45.1%

494

227

46.0%

-14

-2.8%

251

122

48.6%

4 0 16 2 0 22 14 1 49 1 3

5 0 16 2 0 22 13 3 50 1 3

125.0% 100.0% 100.0% 100.0% 92.9% 300.0% 102.0% 100.0% 100.0%

6 1 7 4 1 31 3 8 44 1 6

6 1 7 5 1 31 3 9 44 1 5

100.0% 100.0% 100.0% 125.0% 100.0% 100.0% 100.0% 112.5% 100.0% 100.0% 83.3%

2 1 -9 2 1 9 -11 7 -5 0 3

50.0% -56.3% 100.0% 40.9% -78.6% 700.0% -10.2% 0.0% 100.0%

2 0 6 3 0 10 1 6 26 1 4

2 0 6 3 0 10 0 6 26 1 4

100.0% 100.0% 100.0% 100.0% 0.0% 100.0% 100.0% 100.0% 100.0%

0.0%

98.3%

-14

-2.3%

310

180

58.1%

GROUP 1 - TOTAL

0 2 0 7 1 7 0 1 0 0

100.0% 87.5% 100.0% 116.7% 100.0% -

-1 -100.0% 2 0 5 166.7% 1 4 200.0% 0 1 0 0 -

0 2 0 7 0 1 0 0 0 0

0 2 0 6 0 1 0 0 0 0

100.0% 85.7% 100.0% -

18 100.0%

12 200.0%

90.0%

GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL

GROUP 4 Fireraising Malicious Damage/Vandalism Others

112

115 102.7%

112

113 100.9%

TOTAL OF GROUPS 1 TO 5

620

344

606

340

55.5%

56.1%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL - MAY 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North and West Perthshire

2012-13 Result

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4

634

644

-1.6%

338

359

-5.8%

106

123

-13.8%

130

135

-3.7%

122.2%

41.2%

57.8%

-16.6

48.2%

59.3%

-11.1

27.4%

56.1%

-28.7

40.8%

60.0%

-19.2

26.7%

33.3%

-6.7

-28.6%

-21.1%

-100.0%

-60.0%

***

- Detection rate

95.0%

100.0%

-5.0

93.3%

105.3%

-12

0.0%

100.0%

***

150.0%

80.0%

66.7%

0.0%

***

Indecency (G2)

0.0%

28.6%

0.0%

-55.6%

300.0%

- Detection rate

52.4%

61.9%

-9.5

44.4%

71.4%

-27.0

50.0%

75.0%

66.7%

8.3

50.0%

0.0%

50.0

Dishonesty (G3)

427

392

8.9%

228

215

6.0%

7.5%

0.0%

89.5%

- Detection rate

37.9%

65.3%

-27.4

48.2%

68.8%

-20.6

19.4%

61.2%

-41.7

31.9%

68.1%

-36.3

25.0%

26.3%

-1.3

166

203

-18.2%

118

-27.1%

-37.5%

10.0%

142.9%

41.6%

36.9%

4.6

40.7%

33.9%

6.8

43.3%

45.8%

-2.5

54.5%

30.0%

24.5

17.6%

57.1%

-39.5

50.0%

***

100.0%

0.0%

***

0.0%

***

0.0%

***

149

185

-19.5%

106

-28.3%

-40.0%

18.5%

100.0%

38.9%

34.6%

4.3

40.8%

32.1%

8.7

44.4%

43.8%

25.9%

17.8

7.1%

42.9%

-35.7

130.8%

33.3%

150.0%

300.0%

***

3.3%

38.5%

-35.1

0.0%

33.3%

-33.3

0.0%

12.5%

100.0%

-87.5

0.0%

***

- Detection rate Violent Crime (G1)

27 Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING PERTH & KINROSS

CRIME

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to MAY 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 6 South Perthshire

SECTION 7 North & West Perthshire

94.0%

95.2% 100.0%

-4.8

96.1% 100.0%

-3.9

94.5% 100.0%

-5.5

100.0% 100.0%

0.0

87.5% 100.0% -12.5

85.0%

87.0%

89.3%

-2.3

88.2%

83.3%

4.9

84.6%

85.7%

-1.1

90.9% 100.0%

-9.1

80.0% 100.0% -20.0

65.0%

77.4%

51.2%

26.2

80.9%

38.9%

42.0

73.3%

70.0%

3.3

76.5%

50.0%

26.5

77.8%

66.7%

11.1

% of customers who received an update following their contact to report a crime

87.8%

58.3%

29.5

92.3%

37.5%

54.8

88.9%

71.4%

17.5

78.6%

66.7%

11.9

100.0% 100.0%

0.0

% of customers who received an update following their contact for reasons other than to report a crime

57.1%

41.2%

15.9

62.5%

40.0%

22.5

50.0%

66.7%

-16.7

66.7%

25.0%

41.7

50.0%

0.0

86.1%

86.8%

-0.7

80.8%

81.9%

-1.1

89.5%

92.9%

-3.4

94.1%

92.9%

1.2

80.0%

66.7%

13.3

service provided at first contact

First Contact: % of respondents provided with the name of the person dealing with their enquiry

Updating the Public: Overall % of customers who received an update on the progress of their enquiry

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

Response Rate

85.0%

74/216 (34.2%)

27/79 (34.2%)

19/52 (36.5%)

18/54 (33.3%)

10/31 (32.3%)

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes. First Contact - Reduction in satisfaction with service at first contact from 100.0% to 95.2%. This result exceeds the force target set at 94.0%. - Reduction in identifying the person dealing with the enquiry from 89.3% to 87.0% although this still represented the highest result for this question across the force. Updating the Public - 26.2 percentage point improvement in updating the public from 51.2% to 77.4%. This result well exceeds the force target set at 65.0%. When analysed by reason for contact - 87.8% of those who reported a crime were updated compared to 58.3% the previous year. An improvement was also evident in relation to those whose contact was for reasons other than to report a crime whereby 57.1% received an update compared to 41.2% in 2011. Customer Experience - Despite a reduction in overall customer experience from 86.8% to 86.1%, this result still achieved the force target set at 85.0%.

POLICING PERTH & KINROSS

%/pp Change

2011-12 Result

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

%/pp Change

2011-12 Result

2012-13 Result

% / pp Change

2011-12 Result

2012-13 Result

First Contact: Overall satisfaction rating for

2012-13 Target

Customer Satisfaction

SECTION 5 East Perthshire

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - MAY 2012 SECTION 3 Perth City

POLICING PERTH & KINROSS

SECTION 5 East Perthshire

SECTION 6 South Perthshire

SECTION 7 North & West Perthshire

2011-12 Result

% / pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

69.6%

74.2%

-4.6

77.2%

69.5%

7.7

84.6%

73.7%

10.9

43.8%

72.2%

-28.4

80.0%

100.0%

-20.0

Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark

58.7%

66.7%

-8.0

56.0%

63.3%

-7.3

53.3%

75.0%

-21.7

66.7%

60.8%

5.9

54.6%

85.7%

-31.1

Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood

34.6%

26.2%

8.4

37.5%

23.3%

14.2

53.3%

29.2%

24.1

28.0%

31.8%

-3.8

18.2%

14.3%

3.9

Dangerous/careless driving (39.2%) Drug dealing/drug abuse (15.7%)

Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc

Vandalism/graffiti (11.8%) Antisocial behaviour (9.8%) Housebreaking (9.8%) Alcohol related crime (7.8%) Other* (5.9%) Cause no concern: Assault Motor vehicle crime Robbery

Response Rate

79/216 (36.6%)

Dangerous/careless driving (25.0%) Vandalism/graffiti (25.0%) Drug dealing/drug abuse (18.8%) Alcohol related crime (12.5%) Antisocial behaviour (12.5%) Other* (6.3%) Cause no concern: Assault Housebreaking Motor vehicle crime Robbery

26/66 (39.4%)

Dangerous/careless driving (46.7%) Housebreaking (20.0%) Antisocial behaviour (13.3%) Drug dealing/drug abuse (13.3%) Vandalism/graffiti (6.7%) Cause no concern: Alcohol related crime Assault Motor vehicle crime Other Robbery

16/52 (30.8%)

Dangerous/careless driving (53.3%) Housebreaking (13.3%) Other* (13.3%) Antisocial behaviour (6.7%) Drug dealing/drug abuse (6.7%) Vandalism/graffiti (6.7%) Cause no concern: Alcohol related crime Assault Motor vehicle crime Robbery

26/66 (39.4%)

Drug dealing/drug abuse (40.0%) Alcohol related crime (40.0%) Dangerous/careless driving (20.0%) Cause no concern: Antisocial behaviour Assault Housebreaking Motor vehicle crime Other Robbery Vandalism/graffiti

11/32 (34.4%)

POLICING PERTH & KINROSS

2012-13 Result

Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year

Public Perception

Policing Perth & Kinross: Community Summaries ~ April to May 2012 be kept updated on the progress of their enquiry and our teams are working hard to achieve that; we have seen a notable increase in the number of people more satisfied in that regard. As always, we can try to achieve better and we will in an effort to continually improve.

SECTION 3: PERTH CITY Main areas of local community concern: dangerous/careless driving, vandalism/graffiti and drug dealing/drug abuse CRIME Highlights • Reduction of 28.3% for vandalism (30 crimes)

SECTION 5: EAST PERTHSHIRE Main areas of local community concern: dangerous/careless driving, housebreaking and antisocial behaviour

DETECTION RATE Highlights • 8.7 percentage point improvement in detection rate for vandalism from 32.1% to 40.8% Performance issues • 11.1 percentage point drop in detection rate for Groups 1 to 4 from 59.3% to 48.2%

CRIME Highlights • Reduction in groups 1 to 4 of 13.8% (17 fewer crimes) • Vandalism down by 40.0% (18 fewer crimes).

STANDARDS OF SERVICE Highlights • An improvement of 42.0 percentage points in the percentage of customers who received an update on the progress of their enquiry from 38.9% to 80.9%

DETECTION RATE Performance issues • Fall in detection rate for Groups 1 to 4 from 56.1% to 27.4% • Deterioration of 41.7 percentage points in detection rate for crimes of dishonesty from 61.2% to 19.4%

PUBLIC PERCEPTION • Only 56.0% of residents said they felt safe walking alone in their neighbourhoods after dark compared to 63.3% last year at the same time. • 37.5% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a deterioration of 14.2 percentage points on the result at the same time last year (23.3%).

STANDARDS OF SERVICE Highlights • An improvement of 17.5 percentage points in the percentage of customers who received an update following their contact to report a crime from 71.4% to 88.9% PUBLIC PERCEPTION • 84.6% of residents thought that the crime rate in their neighbourhood had remained the same or improved over the past year compared to 73.7% last year • Only 53.3% of residents said they felt safe walking alone in their neighbourhoods after dark compared to 75% last year at the same time. • 53.3% of residents said they were concerned at becoming a victim of crime in their neighbourhood, a deterioration of 24.1 percentage points on the result at the same time last year (29.2%).

TARGETED COMMUNITY ACTIVITY Inspector Martin said: “It was pleasing to see that efforts to co-ordinate our activities towards the reduction of high volume crimes, such as vandalism, continued to have some success. These crimes are often the ones that impact the most on local areas and the effort from officers, as well as other agencies we work closely with, produced good results. Not only were there less crimes recorded but the efforts impacted positively upon the detection rate as well. We will not let this change our plans and will continue to work hard at all areas of our work on behalf of the Perth community. In much of our feedback, people said that they like to

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Perth & Kinross: Community Summaries ~ April to May 2012 TARGETED COMMUNITY ACTIVITY

percentage of customers who received an update on the progress of their enquiry from 50.0% to 76.5%

Sergeant Doogan said: “The following measures have been put in place in an effort to address the performance issues highlighted:

PUBLIC PERCEPTION • Reduction of 28.4 percentage points in the percentage of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year from 72.2% to 43.8%

Anti-social behaviour ~ officers have been asked to undertake high visibility patrols in hot-spot areas and Special Constables have been tasked with focusing on youth related anti-social behaviour by visiting known haunts/public places with a view to the confiscation of alcohol.

TARGETED COMMUNITY ACTIVITY Careless/Dangerous Driving ~ the Roads Policing Unit will assist in monitoring areas of concern in the section. Mobile Close Circuit Television (CCTV) has been requested in order to address the ‘boy racers’ complaints in Blairgowrie and the Community Impact team will also assist along with shift personnel.

Inspector Iain Ward Said: "This has been a month of contrasts for the Section with some notable, positive results and some identified areas for improvement.

Domestic Housebreaking ~ the Community Impact Team will carry out valiant patrols with shift personnel during the evenings. All shifts will target the known criminal fraternity in order to gather relevant intelligence in connection with vehicles currently being used by active criminals.“

It is clear that our officers’ efforts in improving the quality of service they provide to the public are paying dividends with some very good results in our levels of service. There has been a focus on ensuring that members of the public are updated regularly and I am glad to see that this has resulted in improvements, further improving upon the already high figure from last period. There is obvious work to be done in tackling domestic housebreaking in the Section with, albeit a small number being reported, a large percentage increase. I am confident that with the coordinated efforts of our colleagues in CID, we will see an increase in the detection rate in this area.

SECTION 6: SOUTH PERTHSHIRE Main areas of local community concern: dangerous/careless driving and housebreaking CRIME Performance issues • Domestic housebreaking up from 2 crimes to 8 (300%)

There has been some focussed activity in relation to antisocial behaviour over the period which reflects our results. Operation Dorado coupled with our drive towards the Summer Safety Campaign has resulted in a significant reduction in violent crime, increased detection rates for Group 4 crime, to an impressive 54.5%, whilst addressing the main concerns of our community, namely careless driving. “

DETECTION RATE Highlights • 17.8 percentage point improvement in detection rate for vandalism from 25.9% to 43.8% Performance issues • Fall in detection rate for groups 1 to 4 from 60% to 40.8% • Fall in detection rate for crimes of dishonesty from 68.1% to 31.9% STANDARDS OF SERVICE Highlights • An improvement of 26.5 percentage points in the

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Policing Perth & Kinross: Community Summaries ~ April to May 2012

SECTION 7: PERTHSHIRE

NORTH

AND

WEST

Main areas of local community concern: drug dealing/drug abuse, alcohol related crime and dangerous/careless driving CRIME Performance issues • Increase of 122.2% in groups 1 to 4 from 27 to 60 • Increase of 89.5% in crimes of dishonesty from 19 to 36 • 5 housebreakings recorded this year compared to none last year DETECTION RATE Performance issues • 35.7 percentage point drop in vandalism from 42.9% to 7.1% STANDARDS OF SERVICE Highlights • An improvement of 13.3 percentage points in the percentage of overall satisfaction from 66.7% to 80.0%. PUBLIC PERCEPTION • Only 54.6% of respondents stated they felt safe walking alone in their neighbourhood after dark compared to 85.7% last year

POLICING PERTH & KINROSS: Crime in more detail PERIOD APRIL to MAY CRIME CLASSIFICATION

2011/2012 Made known

May Alone

2012/2013

DETECTIONS number %

Made known

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL

0 5 0 6 6 7 0 1 3 0 28

0 5 0 7 6 6 0 1 3 0

100.0% 116.7% 100.0% 85.7% 100.0% 100.0% -

0 1 0 7 9 2 0 0 0 1

1 1 0 6 9 2 0 0 0 0

100.0% 85.7% 100.0% 100.0% 0.0%

0 -4 -80.0% 0 1 16.7% 3 50.0% -5 -71.4% 0 -1 -100.0% -3 -100.0% 1 -

0 0 0 2 8 1 0 0 0 0

0 0 0 1 8 1 0 0 0 0

50.0% 100.0% 100.0% -

28 100.0%

95.0%

-8

-28.6%

90.9%

GROUP 2 Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others

1 0 10 2 7 1

3 0 7 0 3 0

300.0% 70.0% 0.0% 42.9% 0.0%

4 1 9 0 2 5

0 0 7 1 1 2

0.0% 0.0% 77.8% 50.0% 40.0%

3 1 -1 -2 -5 4

300.0% -10.0% -100.0% -71.4% 400.0%

2 1 4 0 2 3

0 0 2 1 1 0

0.0% 0.0% 50.0% 50.0% 0.0%

61.9%

52.4%

0.0%

33.3%

13 5 18 8 21 17 0 5 256 15 4 1 26 3

5 0 21 4 4 11 0 4 154 11 4 1 35 2

38.5% 0.0% 116.7% 50.0% 19.0% 64.7% 80.0% 60.2% 73.3% 100.0% 100.0% 134.6% 66.7%

30 12 22 17 6 11 1 9 252 16 1 0 46 4

1 1 12 4 1 4 1 6 109 1 1 0 19 2

3.3% 8.3% 54.5% 23.5% 16.7% 36.4% 100.0% 66.7% 43.3% 6.3% 100.0% 41.3% 50.0%

17 7 4 9 -15 -6 1 4 -4 1 -3 -1 20 1

130.8% 140.0% 22.2% 112.5% -71.4% -35.3% 80.0% -1.6% 6.7% -75.0% -100.0% 76.9% 33.3%

24 4 11 9 1 7 0 6 154 8 0 0 22 2

0 1 8 1 0 3 0 5 67 1 0 0 16 0

0.0% 25.0% 72.7% 11.1% 0.0% 42.9% 83.3% 43.5% 12.5% 72.7% 0.0%

392

256

65.3%

427

162

37.9%

8.9%

248

102

41.1%

8 185 10

4 64 7

50.0% 34.6% 70.0%

10 149 7

8 58 3

80.0% 38.9% 42.9%

2 -36 -3

25.0% -19.5% -30.0%

3 78 3

1 34 1

33.3% 43.6% 33.3%

GROUP 4 - TOTAL

203

36.9%

166

41.6%

-37

-18.2%

42.9%

SUB-TOTAL OF GROUPS 1 TO 4

644

372

57.8%

634

261

41.2%

-10

-1.6%

355

152

42.8%

6 0 14 8 0 23 17 15 46 2 8

6 0 14 6 0 22 16 14 47 2 6

100.0% 100.0% 75.0% 95.7% 94.1% 93.3% 102.2% 100.0% 75.0%

2 1 16 3 0 29 5 7 60 4 1

2 1 16 2 0 27 6 7 61 4 0

100.0% 100.0% 100.0% 66.7% 93.1% 120.0% 100.0% 101.7% 100.0% 0.0%

-4 1 2 -5 0 6 -12 -8 14 2 -7

-66.7% 14.3% -62.5% 26.1% -70.6% -53.3% 30.4% 100.0% -87.5%

1 0 5 2 0 20 2 3 33 1 0

1 0 5 1 0 19 2 3 34 1 0

100.0% 100.0% 50.0% 95.0% 100.0% 100.0% 103.0% 100.0% -

GROUP 5 - TOTAL

139

133

95.7%

128

126

98.4%

-11

-7.9%

98.5%

TOTAL OF GROUPS 1 TO 5

783

505

64.5%

762

387

50.8%

-21

-2.7%

422

218

51.7%

GROUP 2 - TOTAL

GROUP 4 Fireraising Malicious Damage/Vandalism Others

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

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Performance and Planning Unit 0300 111 2222 Email: performanceandplanning@tayside.pnn.police.uk