TAY S I D E P O L I C E
Contents 1 Introduction 2 Guidance
JANUARY 2012
4 Policing Tayside Scorecard 7 Policing Dundee Scorecard 13 Policing Angus Scorecard 19 Policing Perth & Kinross Scorecard
Introduction This Scorecard is produced and published on the force web site within the first seven working days of every month.
COMMUNITY PRIORITIES
It is intended as an early snapshot of local performance results covering force key performance indicators.
VISION AND VALUES
Results are presented down to Section (local community) level. STANDARDS
A fuller performance report covering a wider range of force performance is available on the force intranet and web site at the beginning of the month following.
OF SERVICE
REVIEW
MANAGE
ENGAGE
RESULTS
RESOURCES
AND LISTEN
GUIDANCE
INTERPRETATION OF RESULTS
B
ASELINES FOR IMPROVEMENT adopt the methodology used in previous years, incorporating the most recent three years average performance. For some KPIs an adjusted improvement target has been implemented rather than the straight three-year average. This takes account of developing trends or patterns over the last 36 months and alters the target up or down accordingly. Improvement Targets are agreed annually through a process of consultation with divisional commanders and heads of departments. These are ratified through the force Performance Committee. Results are colour-coded against the following criteria: On or above target Below target
E
XTREME CAUTION should be exercised when considering percentage changes from one time period to another, especially at Section-level. Please interpret percentages in conjunction with actual numbers of crimes involved.
2
POLICING TAYSIDE KEY PERFORMANCE INDICATORS
SCORECARDS COVERING FORCE, DIVISIONS AND SECTIONS
Tayside Land Area: 2,896 square miles Population: 399,550 Police Officers: 1231 Police Staff: 505 Special Constables: 169
3
KEY PERFORMANCE RESULTS SCORECARD APRIL - JANUARY 2012 POLICING TAYSIDE
KEY On or above target Below target
POLICING DUNDEE
POLICING ANGUS
POLICING PERTH & KINROSS
2011-12 Result
2010-11 Result
%/pp Change
2010-11 Result
%/pp Change
-0.2
91.5% 97.0%
91.7%
5.3
80.0% 84.7% 81.4%
3.3
80.0% 80.6% 80.5%
0.1
80.0%
84.4%
79.5%
4.9
80.0% 88.2%
83.8%
4.4
Updating the Public:% of customers who received an update on the progress of their enquiry
65.0% 61.4% 60.4%
1.0
65.0% 57.7% 58.7%
-1.0
65.0%
61.2%
58.2%
3.0
65.0% 64.6%
63.9%
0.7
Customer Experience: Overall satisfaction rating of the service provided by Tayside Police
85.0% 83.1% 82.2%
0.9
85.0% 80.0% 82.8%
-2.8
85.0%
83.6%
82.8%
0.8
85.0% 85.2%
81.1%
4.1
267/840 (31.8%)
2011-12 Result
2011-12 Target
92.6%
329/1080 (30.5%)
2011-12 Target
%/pp Change
92.4%
1021/3000 (34.0%)
2010-11 Result
91.5%
(Response Rate)
2011-12 Result
2011-12 Target
% / pp Change
3.6
the name of the person dealing with their enquiry
2010-11 Result
91.5% 92.0% 88.4%
First Contact:% of respondents provided with
2011-12 Result
3.1
First Contact: Overall satisfaction rating for service provided at first contact
2011-12 Target
91.5% 94.1% 91.0%
CUSTOMER SATISFACTION:
425/1080 (39.4%)
CRIME Groups 1-4 recorded
17950
- Detection rate
46.5% 46.7% 45.6%
1.1
450
-4.7%
Violent Crime recorded - Detection rate Robbery recorded
540
12487 15234 -18.0%
472
85.0% 84.0% 84.3%
-0.3
99
-19.5%
156
123
- Detection rate
70.0% 68.7% 67.5%
1.2
Vandalism recorded
5400
3517
-22.6%
- Detection rate
32.0% 30.5% 32.4%
Domestic Housebreaking recorded - Detection rate
775
546
4544
762
30.0% 34.4% 28.9%
-1.9 -28.3% 5.5
10000
-23.7%
3650
2671
3120
-14.4%
45.5% 45.9% 42.9%
3
49.0%
44.3%
51.5%
-7.2
240
-5.9%
100
89
82
8.5%
75.0% 79.2% 73.7%
5.5
96.0%
83.1%
93.9%
-10.8
59
-28.9%
8
10
5
100.0%
62.0% 59.3% 55.4%
3.9
85.0%
80.0%
80.0%
0
1751
-30.3%
1260
968
1068
-9.4%
-0.5
37.0%
30.8%
38.3%
-7.5
-39.4%
90
82
86
-4.7%
10.1
40.0%
35.4%
51.2%
-15.8
285
110
3000
6486
8505
255
83
2513
27.5% 28.4% 28.9% 545
329
543
26.0% 33.7% 23.6%
4300
3330
48.0% 50.2% 155
121
92.0% 94.2% 38
30
80.0% 83.3% 1140
798
36.0% 34.6% 140
135
40.0% 35.6%
3609
-7.7%
47.2%
3
135
-10.4%
98.5%
-4.3
35
-14.3%
94.3%
-11
963
-17.1%
34.8%
-0.2
133
1.5%
36.1%
-0.5
KEY PERFORMANCE RESULTS SCORECARD APRIL-JANUARY 2012 continued POLICING TAYSIDE
KEY On or above 3 year average
POLICING DUNDEE
POLICING ANGUS
POLICING PERTH & KINROSS
2011-12 Target
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
People killed
28
17
29
-41.4%
N/A
0
3
-100.0%
N/A
4
7
-42.9%
N/A
13
19
-31.6%
People seriously injured
248
166
154
7.8%
N/A
42
36
16.7%
N/A
50
48
4.2%
N/A
74
70
5.7%
Children killed
1
1
0
#DIV/0!
N/A
0
0
#DIV/0!
N/A
0
0
#DIV/0!
N/A
1
0
#DIV/0!
Children seriously injured
29
19
19
0.0%
N/A
10
9
11.1%
N/A
6
7
-14.3%
N/A
3
3
0.0%
Sickness Absence - police officers
4.0%
3.8%
4.2%
-0.4
4.0%
3.5%
4.0%
-0.5
4.0%
5.3%
5.8%
-0.5
4.0%
4.3%
4.3%
0
Sickness Absence - police staff
4.5%
4.1%
4.6%
-0.5
4.5%
4.1%
3.5%
0.6
4.5%
5.7%
4.1%
1.6
4.5%
2.8%
5.5%
-2.7
Below 3 year average
ROAD CASUALTIES
RESOURCES
Finance - Variance from budget
COMMUNITY PRIORITIES
VISION AND VALUES
STANDARDS OF SERVICE
REVIEW RESULTS
MANAGE RESOURCES
ENGAGE AND LISTEN
TAYSIDE CRIME IN MORE DETAIL CRIME UPDATE PERIOD APRIL to JANUARY CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL
0 42 0 222 123 44 6 21 12 2
0 41 0 189 83 47 6 20 11 1
97.6% 85.1% 67.5% 106.8% 100.0% 95.2% 91.7% 50.0%
9 65 0 187 99 64 6 8 9 3
8 62 0 152 68 67 4 7 7 3
88.9% 95.4% 81.3% 68.7% 104.7% 66.7% 87.5% 77.8% 100.0%
9 23 0 -35 -24 20 0 -13 -3 1
54.8% -15.8% -19.5% 45.5% 0.0% -61.9% -25.0% 50.0%
472
398
84.3%
450
378
84.0%
-22
-4.7%
22 22 168 5 1 116
21 20 107 5 1 91
95.5% 90.9% 63.7% 100.0% 100.0% 78.4%
67 2 182 31 39 46
41 1 110 20 19 39
61.2% 50.0% 60.4% 64.5% 48.7% 84.8%
45 -20 14 26 38 -70
204.5% -90.9% 8.3% 520.0% 3800.0% -60.3%
334
245
73.4%
367
230
62.7%
33
9.9%
762 300 415 231 549 389 13 188 5767 288 37 35 485 85
220 90 146 76 104 187 13 129 3230 61 37 28 305 49
28.9% 30.0% 35.2% 32.9% 18.9% 48.1% 100.0% 68.6% 56.0% 21.2% 100.0% 80.0% 62.9% 57.6%
546 226 294 151 339 251 14 185 5051 274 43 14 417 90
188 41 99 46 93 129 14 141 2863 93 43 19 244 14
34.4% 18.1% 33.7% 30.5% 27.4% 51.4% 100.0% 76.2% 56.7% 33.9% 100.0% 135.7% 58.5% 15.6%
-216 -74 -121 -80 -210 -138 1 -3 -716 -14 6 -21 -68 5
-28.3% -24.7% -29.2% -34.6% -38.3% -35.5% 7.7% -1.6% -12.4% -4.9% 16.2% -60.0% -14.0% 5.9%
9544
4675
49.0%
7895
4027
51.0%
-1649
-17.3%
176 4544 164
53 1471 117
30.1% 32.4% 71.3%
136 3517 122
37 1072 84
27.2% 30.5% 68.9%
-40 -1027 -42
-22.7% -22.6% -25.6%
4884
1641
33.6%
3775
1193
31.6%
-1109
-22.7%
15234
6959
45.7%
12487
5828
46.7%
-2747
-18.0%
164 8 291 53 1 730 330 343 1660 38 80
164 8 290 49 4 714 308 343 1658 37 77
100.0% 100.0% 99.7% 92.5% 400.0% 97.8% 93.3% 100.0% 99.9% 97.4% 96.3%
84 10 255 96 3 674 265 237 1857 55 95
84 10 257 94 3 664 254 236 1860 58 85
100.0% 100.0% 100.8% 97.9% 100.0% 98.5% 95.8% 99.6% 100.2% 105.5% 89.5%
-80 2 -36 43 2 -56 -65 -106 197 17 15
-48.8% 25.0% -12.4% 81.1% 200.0% -7.7% -19.7% -30.9% 11.9% 44.7% 18.8%
3698
3652
98.8%
3631
3605
99.3%
-67
-1.8%
18932
10611
56.0%
16118
9433
58.5%
-2814
-14.9%
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL
SUB-TOTAL OF GROUPS 1 TO 4
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
6
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - JANUARY 2012 POLICING DUNDEE
SECTION 1 City Centre and Maryfield
SECTION 2 Lochee and Ryehill
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
6495
8505
-23.6%
1793
2535
-29.3%
1588
1996
-20.4%
1636
1898
-13.8%
1478
2076
-28.8%
- Detection rate
45.8%
42.9%
2.9
56.5%
52.5%
4
43.6%
40.2%
3.4
41.4%
40.2%
1.2
40.0%
36.2%
3.8
240
255
-5.9%
64
78
-17.9%
60
53
13.2%
59
48
22.9%
57
76
-25.0%
- Detection rate
79.2%
73.7%
5.5
73.4%
73.1%
0.3
85.0%
69.8%
15.2
74.6%
85.4%
-10.8
84.2%
69.7%
14.5
Indecency (G2)
196
165
18.8%
68
72
-5.6%
42
25
68.0%
40
34
17.6%
46
34
35.3%
- Detection rate
54.4%
64.2%
-9.8
67.6%
79.2%
-11.6
52.4%
40.0%
12.4
55.0%
50.0%
5
34.8%
64.7%
-29.9
Dishonesty (G3)
4172
5368
-22.3%
1306
1789
-27.0%
1063
1296
-18.0%
996
1106
-9.9%
807
1177
-31.4%
- Detection rate
50.8%
47.4%
3.4
62.7%
58.2%
4.5
58.0%
45.4%
12.6
41.7%
39.2%
2.5
46.7%
40.7%
6
Mal Mischief, vandalism (G4)
1887
2717
-30.5%
355
596
-40.4%
423
622
-32.0%
541
710
-23.8%
568
789
-28.0%
- Detection rate
29.5%
29.8%
-0.3
28.5%
29.5%
-1
25.8%
26.8%
-1
36.2%
38.2%
-2
26.4%
24.8%
1.6
59
83
-28.9%
18
31
-41.9%
16
18
-11.1%
14
22
-36.4%
11
12
-8.3%
- Detection rate
59.3%
55.4%
3.9
44.4%
64.5%
-20.1
68.8%
38.9%
29.9
64.3%
72.7%
-8.4
63.6%
25.0%
38.6
Vandalism
1751
2513
-30.3%
330
553
-40.3%
382
576
-33.7%
492
650
-24.3%
547
734
-25.5%
- Detection rate
28.3%
28.9%
-0.6
26.7%
26.4%
0.3
24.9%
26.0%
-1.1
35.6%
38.8%
-3.2
25.2%
24.4%
0.8
329
543
-39.4%
40
109
-63.3%
81
119
-31.9%
117
140
-16.4%
91
175
-48.0%
33.7%
23.6%
10.1
35.0%
21.1%
13.9
24.7%
21.8%
3
29.9%
32.9%
-3
46.2%
18.9%
27.3
Violent Crime (G1)
7
Robbery
Domestic Housebreaking - Detection rate
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING DUNDEE
2011-12 Result
Groups 1-4
CRIME
SECTION 1 City Centre and Maryfield
POLICING DUNDEE
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
% / pp Change
Response Rate
2010-11 Result
8
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 2 Lochee and Ryehill
91.5%
92.0% 88.4%
3.6
95.9% 88.7%
7.2
93.9% 87.9%
6.0
89.5% 86.7%
2.8
90.9% 90.5%
0.4
80.0%
80.6% 80.5%
0.1
86.2% 78.1%
8.1
78.6% 79.2%
-0.6
80.0% 80.8%
-0.8
80.3% 83.3%
-3.0
65.0%
57.7% 58.7%
-1.0
63.0% 63.5%
-0.5
61.6% 50.0%
11.6
56.1% 68.9%
-12.8
52.1% 53.5%
-1.4
85.0%
80.0% 82.8%
-2.8
85.5% 82.0%
3.5
82.8% 80.0%
2.8
76.3% 86.2%
-9.9
78.1% 83.1%
-5.0
329/1080 (30.5%)
55/204 (27.0%)
86/272 (31.6%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 88.4% to 92.0% - Improvement in identifying the person dealing with the enquiry from 80.5% to 80.6% Updating the Public - Reduction in updating the public from 58.7% to 57.7% Customer Experience - Reduction in overall customer experience from 82.8% to 80.0%.
99/315 (31.4%)
89/289 (30.8%)
Policing Dundee: Standards of Service ~ April - January 2012
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - JANUARY 2012
SECTION 1 City Centre and Maryfield
POLICING DUNDEE
SECTION 2 Lochee and Ryehill
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
73.6%
62.7%
10.9
72.0%
60.5%
11.5
67.9%
59.5%
8.4
71.2%
61.6%
9.6
82.5%
68.0%
14.5
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
48.1%
46.6%
1.5
44.1%
36.4%
7.7
39.1%
49.1%
-10.0
42.0%
46.4%
-4.4
61.6%
52.8%
8.8
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
55.5%
48.8%
6.7
55.9%
58.5%
-2.6
61.4%
48.2%
13.2
58.8%
55.2%
3.6
47.5%
35.7%
11.8
Public Perception
9
Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Antisocial behaviour Drug dealing/drug abuse Dangerous/careless driving Housebreaking Other* Vandalism/graffiti Alcohol related crime Assault Motor vehicle crime Cause no concern: Robbery
Housebreaking Dangerous/careless driving Drug dealing/drug abuse Antisocial behaviour Other Vandalism/graffiti Assault Cause no concern: Robbery Alcohol related crime Motor vehicle crime
Drug dealing/drug abuse Housebreaking Antisocial behaviour Other Vandalism/graffiti Alcohol related crime Dangerous/careless driving Assault Motor vehicle crime Cause no concern: Robbery
Dangerous/careless driving Drug dealing/drug abuse Antisocial behaviour Other Housebreaking Vandalism/graffiti Assault Alcohol related crime Cause no concern: Robbery Motor vehicle crime
Antisocial behaviour Dangerous/careless driving Vandalism/graffiti Alcohol related crime Drug dealing/drug abuse Other Housebreaking Assault Cause no concern: Robbery Motor vehicle crime
269/1080 (24.9%)
37/204 (18.1%)
74/268 (27.6%)
71/286 (24.8%)
87/322 (27.0%)
Policing Dundee: Public Perception ~ April - January 2012
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - JANUARY 2012
Policing Dundee: Community Summaries ~ April 2011 - January 2012 SECTION 1: MARYFIELD
CITY
CENTRE
AND
SECTION 2: LOCHEE AND RYEHILL Main areas of public concern: drug dealing/drug abuse and housebreaking
Main areas of public concern: housebreaking and dangerous/careless driving
Crime • Overall reduction of 20.4% in Groups 1-4 crime (408 crimes). • Increase of 68% in crimes of indecency from 25 recorded last year up to 42. • Reduction of 33.7% in vandalism(194 crimes). • Reduction of 31.9% in domestic housebreaking (38 crimes).
Crime • Overall reduction of 29.3% in Groups 1-4 crime ( 742 crimes). • Reduction in crimes of dishonesty of 27% (483 crimes). • Robbery fallen by 41.9% - 13 crimes. • Biggest reduction in Division in vandalism of 40.3% (223 crimes). • Biggest reduction in Division in domestic housebreaking of 63.3% (69 crimes).
Detection rate • Improvement in overall detection rate from 40.2% to 43.6%. • Improvement in detection rate for violent crime from 69.8% to 85%
Detection rate • Best detection rate across the Division for Groups 1-4 at 56.5%, a 4 percentage point improvement over last year. • Best detection rate across Division for crimes of dishonesty at 62.7%, an improvement of 4.5 percentage points when compared to last year
Standards of Service • A further improvement of 11.6 percentage points in in updating the public, from 50% to 61.6% Public Perception* Improvement of 8.4 percentage points in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 59.5% recorded last year to 67.9% • Drop in the proportion of people feeling safe after dark, from 49.1% to 39.1% (38.1% last month) • Similar scenario with respect to concern about becoming a victim of crime, increasing from 48.2% to 61.4%, the worst result across the Division
Standards of Service • Slight decrease in proportion of people who stated they had received an update on the progress of their enquiry from 63.5% recorded last year to 63.0%, however still the highest result recorded across the Division but 2 percentage points below the force target of 65%. • Best result across the Division with an improvement in overall satisfaction with the service provided by the police at 85.5%, just exceeding the divisional target of 85%.
•
Public Perception* Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 60.5% recorded last year to 72%. • Similar positive results with respect to people feeling safe after dark rising from 36.4% last year to 44.1% for the current equivalent period. •
SECTION 3: DOWNFIELD AND HILLTOWN Main areas of public concern: dangerous/ careless driving and drug dealing/drug abuse Crime Overall reduction of 13.8% in Groups 1-4 crime (262 crimes). • Reduction of 24.3% in vandalism (158 crimes). • Reduction of 16.4% in domestic housebreaking (23 crimes). Detection rate •
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
10
Policing Dundee: Community Summaries ~ April 2011 - January 2012 • Highest detection rate in division for vandalism at
recorded last year to 78.1%.
35.6%.
•
Public Perception* • Substantial improvement in the proportion of people who thought crime in the neighbourhood had decreased or remained the same, from 68% recorded last year to 82.5%, the best result across the Division • Similar improvement in people feeling safe after dark, from 52.8% to 61.6%, the best result across the Division • Conversely, concern about becoming a victim of crime rose from 35.7% to 47.5%, but was still the best result across the Division
Standards of Service • Decrease in proportion of people who stated they
had received an update on the progress of their enquiry from 68.9% recorded last year to 56.1% (last month 55.4%). • Decrease in overall customer satisfaction with the service provided by the police, from 86.2% recorded last year to 76.3%. Public Perception* • Improvement in the proportion of people who
thought crime in the neighbourhood had decreased or remained the same, from 61.6% recorded last year to 71.2%.
SECTION 4: LONGHAUGH BROUGHTY FERRY
AND
Main areas of public concern: antisocial behaviour and dangerous/careless driving Crime • Reduction in Groups 1-4 crime of 28.8% (598
crimes). • Biggest reduction in Division in violent crime
(25%, 19 crimes). • Biggest reduction in Division in crimes of dishon-
esty of 31.4% (370 crimes) set against an improved detection rate from 40.7% to 46.7%. • Reduction in vandalism of 25.5% (187 crimes). • Reduction in domestic housebreaking of 48.0% (84 crimes). Detection rate • Best detection rate for domestic HB across Division, significant improvement from 18.9% to 46.2%. Standards of Service • A slight improvement from 50% last month to 52.1% this month in the proportion of people who stated they had received an update on the progress of their enquiry. 1.4 percentage points lower than last year and the lowest across the division. • Decrease of 5.0 percentage points in satisfaction with the overall customer experience, from 83.1% (* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
11
POLICING DUNDEE: Crime in more detail CRIME UPDATE PERIOD APRIL to JANUARY CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others
0 20 0 111 83 18 4 13 5 1
0 19 0 82 46 19 4 13 5 0
95.0% 73.9% 55.4% 105.6% 100.0% 100.0% 100.0% 0.0%
2 30 0 108 59 27 6 4 1 3
2 27 0 85 35 30 4 3 1 3
100.0% 90.0% 78.7% 59.3% 111.1% 66.7% 75.0% 100.0% 100.0%
2 10 0 -3 -24 9 2 -9 -4 2
50.0% -2.7% -28.9% 50.0% 50.0% -69.2% -80.0% 200.0%
255
188
73.7%
240
190
79.2%
-15
-5.9%
22 19 75 1 0 48
21 19 38 1 0 27
95.5% 100.0% 50.7% 100.0% 56.3%
36 0 75 19 17 39
19 0 34 12 8 33
52.8% 45.3% 63.2% 47.1% 84.6%
14 -19 0 18 17 -9
63.6% -100.0% 0.0% 1800.0% -18.8%
165
106
64.2%
186
106
57.0%
21
12.7%
543 183 147 108 398 226 10 81 3185 146 26 17 245 53
128 56 48 36 65 88 10 48 1839 23 26 11 145 20
23.6% 30.6% 32.7% 33.3% 16.3% 38.9% 100.0% 59.3% 57.7% 15.8% 100.0% 64.7% 59.2% 37.7%
329 124 134 63 207 134 12 93 2701 126 24 5 175 46
111 18 33 14 50 61 12 71 1585 32 24 10 99 2
33.7% 14.5% 24.6% 22.2% 24.2% 45.5% 100.0% 76.3% 58.7% 25.4% 100.0% 200.0% 56.6% 4.3%
-214 -59 -13 -45 -191 -92 2 12 -484 -20 -2 -12 -70 -7
-39.4% -32.2% -8.8% -41.7% -48.0% -40.7% 20.0% 14.8% -15.2% -13.7% -7.7% -70.6% -28.6% -13.2%
5368
2543
47.4%
4173
2122
50.9%
-1195
-22.3%
112 2513 92
24 727 59
21.4% 28.9% 64.1%
65 1751 71
15 498 43
23.1% 28.4% 60.6%
-47 -762 -21
-42.0% -30.3% -22.8%
GROUP 4 - TOTAL
2717
810
29.8%
1887
556
29.5%
-830
-30.5%
SUB-TOTAL OF GROUPS 1 TO 4
8505
3647
42.9%
6486
2974
45.9%
-2019
-23.7%
84 0 114 26 1 368 192 147 814 25 53
83 0 114 22 4 354 177 147 807 23 50
98.8% 100.0% 84.6% 400.0% 96.2% 92.2% 100.0% 99.1% 92.0% 94.3%
49 4 110 61 2 357 157 150 877 30 66
49 4 111 60 2 349 148 149 878 33 61
100.0% 100.0% 100.9% 98.4% 100.0% 97.8% 94.3% 99.3% 100.1% 110.0% 92.4%
-35 4 -4 35 1 -11 -35 3 63 5 13
-41.7% -3.5% 134.6% 100.0% -3.0% -18.2% 2.0% 7.7% 20.0% 24.5%
1824
1781
97.6%
1863
1844
99.0%
39
2.1%
10329
5428
52.6%
8349
4818
57.7%
-1980
-19.2%
GROUP 1 - TOTAL
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
12
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - JANUARY 2012 SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
SECTION 2 Montrose and Brechin
SECTION 3
SECTION 4
Arbroath
Carnoustie
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2664
3120
-14.6%
768
929
-17.3%
600
838
-28.4%
983
1061
-7.4%
313
292
7.2%
- Detection rate
44.4%
51.5%
-7.1
38.3%
48.5%
-10.2
47.2%
56.0%
-8.8
49.7%
52.2%
-2.5
37.1%
45.5%
-8.4
89
82
8.5%
18
22
-18.2%
13
21
-38.1%
45
27
66.7%
13
12
8.3%
- Detection rate
83.1%
93.9%
-10.8
66.7%
86.4%
-19.7
100.0%
95.2%
4.8
88.9%
96.3%
-7.4
69.2%
100.0%
-30.8
Indecency (G2)
98
97
1.0%
21
25
-16.0%
18
30
-40.0%
48
22
118.2%
11
20
-45.0%
- Detection rate
69.4%
89.7%
-20.3
81.0%
56.0%
25
88.9%
90.0%
-1.1
60.4%
127.3%
-66.9
54.5%
90.0%
-35.5
Dishonesty (G3)
1463
1801
-18.8%
455
597
-23.8%
331
427
-22.5%
539
647
-16.7%
138
130
6.2%
- Detection rate
48.7%
54.9%
-6.2
41.8%
51.9%
-10.1
52.6%
56.9%
-4.3
57.0%
58.1%
-1.1
29.7%
46.2%
-16.5
Mal Mischief, vandalism (G4)
1014
1140
-11.1%
274
285
-3.9%
238
360
-33.9%
351
365
-3.8%
151
130
16.2%
- Detection rate
32.3%
39.8%
-7.5
27.4%
37.9%
-10.5
33.6%
49.7%
-16.1
32.2%
34.0%
-1.8
39.7%
33.1%
6.6
10
5
100.0%
2
3
-33.3%
1
0
***
5
2
150.0%
2
0
***
80.0%
80.0%
0
50.0%
66.7%
-16.7
100.0%
0.0%
100
0
50.0%
0.0%
50
968
1068
-9.4%
264
267
-1.1%
217
346
-37.3%
337
335
0.6%
150
120
25.0%
30.8%
38.3%
-7.5
26.1%
37.5%
-11.4
30.4%
49.1%
-18.7
30.8%
30.7%
0.1
39.3%
30.0%
9.3
82
86
-4.7%
36
31
16.1%
21
24
-12.5%
18
27
-33.3%
7
4
75.0%
35.4%
51.2%
-15.8
33.3%
51.6%
-18.3
33.3%
50.0%
-17
44.4%
55.6%
-11.2
28.6%
25.0%
3.6
Violent Crime (G1)
13 Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate
100.0% 100.0%
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING ANGUS
2011-12 Result
Groups 1-4
CRIME
SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
SECTION 3 Arbroath
SECTION 4 Carnoustie
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
% / pp Change
Response Rate
2010-11 Result
14
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 2 Montrose and Brechin
91.5%
92.4% 92.6%
-0.2
93.1% 89.5%
3.6
91.5% 90.9%
0.6
91.4% 94.0%
-2.6
93.7% 100.0%
-6.3
80.0%
84.4% 79.5%
4.9
89.7% 78.7%
11.0
93.8% 76.9%
16.9
76.1% 81.0%
-4.9
80.0% 81.5%
-1.5
65.0%
61.2% 58.2%
3.0
60.8% 57.1%
3.7
49.2% 60.0%
-10.8
68.8% 56.3%
12.5
68.2% 62.9%
5.3
85.0%
83.6% 82.8%
0.8
78.2% 82.7%
-4.5
80.0% 80.0%
0.0
90.5% 82.1%
8.4
84.7% 90.5%
-5.8
267/840 (31.8%)
60/208 (28.9%)
78/215 (36.3%)
76/291 (26.1%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Reduction in satisfaction with service at first contact from 92.6% to 92.4% - Improvement in identifying the person dealing with the enquiry from 79.5% to 84.4%. This result well exceeds the force target set at 80.0% Updating the Public - Improvement in updating the public from 58.2% to 61.2% Customer Experience - Improvement in overall customer experience from 82.8% to 83.6%
53/126 (42.1%)
Policing Angus: Standards of Service ~ April - January 2012
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - JANUARY 2012
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - JANUARY 2012 SECTION 2 Montrose and Brechin
SECTION 3 Arbroath
SECTION 4 Carnoustie
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
72.3%
74.8%
-2.5
74.4%
68.1%
6.3
72.9%
80.0%
-7.1
63.2%
66.7%
-3.5
78.2%
89.2%
-11.0
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
67.1%
64.7%
2.4
58.9%
69.6%
-10.7
67.8%
52.7%
15.1
58.6%
60.0%
-1.4
78.5%
76.1%
2.4
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
33.3%
33.2%
0.1
31.3%
27.0%
4.3
20.0%
33.3%
-13.3
53.3%
47.2%
6.1
29.5%
20.5%
9.0
Public Perception
15
Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Dangerous/careless driving Antisocial behaviour Drug dealing/drug abuse Other* Vandalism/graffiti Alcohol related crime Housebreaking Cause no concern: Assault Robbery Motor vehicle crime 264/840 (31.4%)
Dangerous/careless driving Antisocial behaviour Drug dealing/drug abuse Vandalism/graffiti Housebreaking Other Alcohol related crime Cause no concern: Assault Robbery Motor vehicle crime
Dangerous/careless driving Antisocial behaviour Other Drug dealing/drug abuse Alcohol related crime Housebreaking Vandalism/graffiti Cause no concern: Assault Robbery Motor vehicle crime
Antisocial behavoiur Drug dealing/drug abuse Dangerous/careless driving Alcohol related crime Vandalism/graffiti Other Housebreaking Cause no concern: Assault Robbery Motor vehicle crime
Dangerous/careless driving Antisocial behaviour Other Housebreaking Drug dealing/drug abuse Alcohol related crime Vandalism/graffiti Cause no concern: Assault Robbery Motor vehicle crime
58/200 (29.0%)
62/199 (31.2%)
63/227 (27.8%)
81/214 (37.9%)
Policing Angus: Public Perception ~ April - January 2012
SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
Policing Angus: Community Summaries ~ April 2011 - January 2012 Detection rate 100% detection rate for violent crime. Dip in detection rate for overall crime, from 56% to 47.2%. • Dip in detection rate for vandalism from 49.1% to 30.4%
SECTION 1: FORFAR AND KIRRIEMUIR
• •
Main areas of public concern: dangerous/ careless driving and antisocial behaviour Crime Overall reduction of 17.3% in Groups 1-4 crime (161crimes) • Biggest reduction in Division in crimes of dishonesty of 23.8% (142 crimes)
Standards of Service • Substantial decrease in the proportion of people who stated they had received an update on the progress of their enquiry from 60% recorded last year to 49.2%, the lowest result recorded across the Division.
•
Detection rate • Detection rate for overall crime down by 10.2 per-
Public Perception* • Improvement in people feeling safe after dark, from 52.7% to 67.8%. • Reduction in the proportion of people who were concerned about becoming a victim of crime, from 33.3% to 20%, the best result across the Division.
centage points, down from 48.5% last year to 38.3%. • Detection rate for vandalism down by 11.4 percentage points from 37.5% last year to 26.1% this year against a similar level of recorded crime. Standards of Service Improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 57.1% recorded last year to 60.8%
•
SECTION 3: ARBROATH Main areas of public concern: antisocial behaviour and drug dealing/drug abuse
Public Perception* Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 68.1% recorded last year to 74.4% • Drop in the proportion of people feeling safe after dark, from 69.6% to 58.9%. • Increase in the proportion of people concerned about becoming a victim of crime , from 27% to 31.3%.
Crime • Overall reduction of 7.4% in Groups 1-4 crime (78 crimes). • 66.7% increase in violent crime, from 27 recorded last year to 45 for the current year to date. • Reduction in crimes of dishonesty of 16.7% (108 crimes).
•
Detection rate • Best detection rate across the Division for Groups
1-4 at 49.7%. • Best detection rate across the Division for crimes
SECTION 2: MONTROSE AND BRECHIN
of dishonesty at 57%. • Best detection rate across the Division for housebreaking at 44.4%.
Main areas of public concern: dangerous/ careless driving and antisocial behaviour
Standards of Service • Best result across the Division, showing a further improvement in the proportion of people who stated they had received an update on the progress of their enquiry, increasing from 56.3% last year to 68.8%. • Improvement in overall satisfaction with the service provided by the police, rising from 82.1% recorded last year to 90.5%. Both results exceeding target.
Crime Biggest reduction in division in Groups 1-4 crime (28.4%, 238 crimes). • Reduction in crimes of dishonesty of 22.5% (96 crimes. • Biggest reduction in division in vandalism of 37.3% (129 crimes). •
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
16
Policing Angus: Community Summaries ~ April 2011 - January 2012
Public Perception* • Increased concern about becoming a victim of crime, rising from 47.2% recorded last year to 53.3%, with drug dealing and antisocial behaviour being the main concerns.
SECTION 4: CARNOUSTIE Main areas of public concern: dangerous/ careless driving and antisocial behaviour Crime Only Section to show increase in Groups 1-4 crimes (7.2% - an improvement on the 7.7% recorded last month, 21 crimes). • Crimes of indecency decreased from 20 recorded last year to 11 for this year. • Increase in vandalism of 25% (30 crimes) but an improvement on 32.7% increase last month. •
Detection rate Fall in detection rate for Groups 1-4, from 45.5% to 37.1%. • Best detection rate across Division for vandalism at 39.3%, an improvement of 9.3 percentage points over last year. •
Standards of Service • 5.3 percentage point improvement on the number of customers who received an update on their enquiry, from 62.9% last year to 68.2%, exceeding the divisional target of 65%. • Decrease in overall satisfaction with the service provided by the police, from 90.5% to 84.7% but an improvement on last month’s 81.4%. Public Perception* • Best result across Division for people who thought crime in the neighbourhood had decreased or remained the same despite the fall from 89.2% last year to 78.2% this year. • Best result across Division for proportion of people feeling safe after dark, 78.5%. • Concern about becoming a victim of crime has increased from 20.5% recorded last year to 29.5%.
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
17
POLICING ANGUS: Crime in more detail CRIME UPDATE PERIOD APRIL to JANUARY CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others
0 5 0 54 5 15 1 1 1 0
0 5 0 50 4 16 1 1 0 0
100.0% 92.6% 80.0% 106.7% 100.0% 100.0% 0.0% -
3 8 0 45 10 16 0 3 4 0
2 8 0 35 8 16 0 3 2 0
66.7% 100.0% 77.8% 80.0% 100.0% 100.0% 50.0% -
3 3 0 -9 5 1 -1 2 3 0
60.0% -16.7% 100.0% 6.7% -100.0% 200.0% 300.0% -
82
77
93.9%
89
74
83.1%
7
8.5%
0 1 51 4 1 40
0 0 39 4 1 43
0.0% 76.5% 100.0% 100.0% 107.5%
14 1 65 7 8 3
11 0 45 5 5 2
78.6% 0.0% 69.2% 71.4% 62.5% 66.7%
14 0 14 3 7 -37
0.0% 27.5% 75.0% 700.0% -92.5%
97
87
89.7%
98
68
69.4%
1
1.0%
86 64 83 52 28 64 1 37 1196 63 6 10 101 10
44 25 25 16 10 36 1 24 680 22 6 8 80 12
51.2% 39.1% 30.1% 30.8% 35.7% 56.3% 100.0% 64.9% 56.9% 34.9% 100.0% 80.0% 79.2% 120.0%
82 39 72 30 32 43 0 27 992 54 3 3 82 11
29 6 15 11 4 27 0 22 538 14 3 3 37 3
35.4% 15.4% 20.8% 36.7% 12.5% 62.8% 81.5% 54.2% 25.9% 100.0% 100.0% 45.1% 27.3%
1801
989
54.9%
1470
712
48.4%
-331
-18.4%
35 1068 37
15 409 30
42.9% 38.3% 81.1%
23 968 23
9 298 21
39.1% 30.8% 91.3%
-12 -100 -14
-34.3% -9.4% -37.8%
GROUP 4 - TOTAL
1140
454
39.8%
1014
328
32.3%
-126
-11.1%
SUB-TOTAL OF GROUPS 1 TO 4
3120
1607
51.5%
2671
1182
44.3%
-449
-14.4%
33 6 71 16 0 165 60 86 314 4 17
33 6 71 15 0 164 59 87 313 4 17
100.0% 100.0% 100.0% 93.8% 99.4% 98.3% 101.2% 99.7% 100.0% 100.0%
17 2 78 8 1 152 42 31 254 9 13
18 2 78 8 1 151 41 32 257 8 11
105.9% 100.0% 100.0% 100.0% 100.0% 99.3% 97.6% 103.2% 101.2% 88.9% 84.6%
-16 -4 7 -8 1 -13 -18 -55 -60 5 -4
-48.5% -66.7% 9.9% -50.0% -7.9% -30.0% -64.0% -19.1% 125.0% -23.5%
772
769
99.6%
607
607
100.0%
-165
-21.4%
3892
2376
61.0%
3278
1789
54.6%
-614
-15.8%
GROUP 1 - TOTAL
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
-4 -4.7% -25 -39.1% -11 -13.3% -22 -42.3% 4 14.3% -21 -32.8% -1 -100.0% -10 -27.0% -204 -17.1% -9 -14.3% -3 -50.0% -7 -70.0% -19 -18.8% 1 10.0%
GROUP 4 Fireraising Malicious Damage/Vandalism Others
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
18
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - JANUARY 2012 POLICING PERTH & KINROSS
SECTION 3
SECTION 5
SECTION 6
Perth City
East Perthshire
South Perthshire
SECTION 7 North and West Perthshire
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
3337
3609
-7.5%
1895
1985
-4.5%
570
601
-5.2%
676
710
-4.8%
196
313
-37.4%
- Detection rate
50.1%
47.2%
2.9
55.4%
53.2%
2.2
45.6%
47.8%
-2.2
43.3%
35.4%
7.9
35.7%
34.3%
1.4
121
135
-10.4%
85
87
-2.3%
15
26
-42.3%
15
21
-28.6%
6
1
500.0%
- Detection rate
94.2%
98.5%
-4.3
95.3%
95.4%
-0.1
93.3%
107.7%
-14.4
86.7%
100.0%
-13.3
Indecency (G2)
84
72
16.7%
39
31
25.8%
25
22
13.6%
18
9
100.0%
2
10
-80.0%
- Detection rate
67.9%
72.2%
-4.3
61.5%
74.1%
-12.6
84.0%
63.6%
20.4
61.1%
77.8%
-16.7
50.0%
80.0%
-30
Dishonesty (G3)
2258
2375
-4.9%
1282
1340
-4.3%
351
350
0.3%
484
483
0.2%
141
202
-30.2%
- Detection rate
52.9%
48.1%
4.8
60.3%
57.7%
2.6
43.3%
44.9%
-1.6
46.1%
29.6%
16.5
32.6%
34.8%
-2.2
874
1027
-14.9%
489
527
-7.2%
179
203
-11.8%
159
197
-19.3%
47
100
-53.0%
35.4%
36.7%
-1.3
35.4%
34.1%
1.3
40.8%
43.3%
-2.5
28.9%
40.6%
-11.7
36.2%
29.0%
7.2
30
35
-14.3%
28
29
-3.4%
0
1
***
2
4
-50.0%
0
1
***
83.6%
94.3%
-10.67
85.7%
93.1%
-7.4
0.0%
100.0%
-100
50.0%
100.0%
-50
0.0%
100.0%
***
798
963
-17.1%
452
493
-8.3%
167
192
-13.0%
136
183
-25.7%
43
95
-54.7%
34.5%
34.8%
-0.3
33.8%
31.4%
2.4
40.1%
41.7%
-1.6
29.4%
39.9%
-10.5
34.9%
28.4%
6.5
134
133
0.8%
74
83
-10.8%
22
21
4.8%
30
21
42.9%
8
8
0.0%
35.8%
36.1%
-0.3
37.8%
43.4%
-5.6
40.9%
28.6%
12
33.3%
28.6%
4.7
12.5%
0.0%
12.5
Violent Crime (G1)
100.0% 100.0%
0
19 Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING PERTH & KINROSS
2011-12 Result
Groups 1-4
CRIME
POLICING PERTH & KINROSS
SECTION 5 East Perthshire
SECTION 6 South Perthshire
SECTION 7 North & West Perthshire
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
Response Rate
% / pp Change
20
First Contact % of respondents provided with 80.0% the name of the person dealing with their enquiry Updating the Public % of customers who received 65.0% an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the 85.0% service provided by Tayside Police
2010-11 Result
91.5%
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 3 Perth City
97.0% 91.7%
5.3
97.6% 88.9%
8.7
96.4% 96.8%
-0.4
95.1% 90.0%
5.1
100.0% 96.9%
3.1
88.2% 83.8%
4.4
88.5% 80.0%
8.5
90.6% 87.1%
3.5
87.3% 83.6%
3.7
84.6%
94.4%
-9.8
64.6% 63.9%
0.7
61.2% 62.7%
-1.5
68.8% 72.5%
-3.7
64.9% 63.9%
1.0
69.0%
48.0%
21.0
85.2% 81.1%
4.1
87.0% 77.3%
9.7
83.2% 83.9%
-0.7
84.2% 83.7%
0.5
84.2%
87.1%
-2.9
425/1080 (39.4%)
183/527 (34.7%)
87/231 (37.7%)
116/246 (47.2%)
39/76 (51.3%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 91.7% to 97.0%, the highest result across the force. This result well exceeds the force target set at 91.5% - Improvement in identifying the person dealing with the enquiry from 83.8% to 88.2%, the highest result across the force. This result again well exceeds the force target set at 80.0% Updating the Public - Improvement in updating the public from 63.9% to 64.6%, the highest result across the force. Customer Experience - Improvement in overall customer experience from 81.1% to 85.2%, the highest result across the force. This result exceeds the force target set at 85.0%
Policing Perth & Kinross: Standards of Service ~ April - January 2012
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - JANUARY 2012
SECTION 3 Perth City
POLICING PERTH & KINROSS
SECTION 5 East Perthshire
SECTION 6 South Perthshire
SECTION 7 North & West Perthshire
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
71.2%
76.4%
-5.2
67.6%
66.2%
1.4
76.9%
80.8%
-3.9
68.7%
80.0%
-11.3
75.8%
79.2%
-3.4
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
70.0%
68.6%
1.4
56.8%
45.4%
11.4
72.0%
74.6%
-2.6
77.3%
76.9%
0.4
77.2%
80.0%
-2.8
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
28.7%
27.3%
1.4
31.7%
42.3%
-10.6
34.1%
20.5%
13.6
27.7%
24.0%
3.7
10.8%
16.1%
-5.3
Public Perception
21
Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Antisocial behaviour Dangerous/careless driving Housebreaking Other* Alcohol related crime Drug dealing/drug abuse Vandalism/graffiti Motor vehicle crime Assault Cause no concern: Robbery 373/1080 (34.5%)
Antisocial behaviour Drug dealing/drug abuse Other Housebreaking Alcohol related crime Dangerous/careless driving Vandalism/graffiti Motor vehicle crime Assault Cause no concern: Robbery
Dangerous/careless driving Antisocial behaviour Housebreaking Alcohol related crime Vandalism/graffiti Other Drug dealing/drug abuse Assault Cause no concern: Robbery Motor vehicle crime
Antisocial behaviour Dangerous/careless driving Housebreaking Other Vandalism/graffiti Alcohol related crime Drug dealing/drug abuse Motor vehicle crime Cause no concern: Assault Robbery
Antisocial behaviour Dangerous/careless driving Other Vandalism/graffiti Housebreaking Alcohol related crime Drug dealing/drug abuse Cause no concern: Assault Robbery Motor vehicle crime
105/330 (31.8%)
96/281 (34.2%)
135/353 (38.2%)
37/116 (31.9%)
Policing Perth & Kinross: Public Perception ~ April - January 2012
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - JANUARY 2012
Policing Perth & Kinross: Community Summaries ~ April - 2011 January 2012 68.8% against a target of 65%, despite being lower than at the same time last year (72.5%)
SECTION 3: PERTH CITY Main areas of public concern: antisocial behaviour and drug dealing/drug abuse
Public Perception* • A reduction in the number of people who thought the crime rate in their neighbourhood had remained the same or improved over the past year from 80.8% to 76.9%, but still the highest result in the division. • A substantial increase in the proportion of people who were concerned about becoming a victim of crime, from 20.5% to 34.1%.
Crime • Reduction in Groups 1-4 crime (4.5%, 90 crimes). • Reduction of 8.3% in vandalism (41 crimes). Detection rate • Best detection rate across the Division for Groups 1-4 at 55.4%. • Best detection rate across the division for crimes of dishonesty at 60.3%.
SECTION 6: SOUTH PERTHSHIRE
Standards of Service • Substantial improvement in overall customer satisfaction from 77.3% to 87% - 2 percentage points above the divisional target.
Main areas of public concern: antisocial behaviour and dangerous/careless driving Crime Reduction of 4.8% in Groups 1-4 crime (34 crimes). • Reduction of 25.7% in vandalism (47 crimes). • Increase in domestic housebreaking, up from 21 recorded last year to 30 for the current year.
Public Perception* • An 11.4 percentage point improvement in people feeling safe after dark, from 45.4% to 56.8%. • Marked reduction in people concerned about becoming a victim of crime, from 42.3% to 31.7%.
•
Detection rate Improvement in detection rate for overall crime, up from 35.4% to 43.3%. • Crimes of dishonesty detection rate of 46.1%, a 16.5 percentage point improvement over the previous year. •
SECTION 5: EAST PERTHSHIRE Main areas of public concern: dangerous/ careless driving and antisocial behaviour
Standards of Service • Just under target for people who stated they had received an update on the progress of their enquiry - 64.9% recorded against a target of 65%.
Crime • Reduction of 5.2% in Groups 1-4 crime (31 crimes) • Reduction in violent crime, 26 recorded last year, down to 15. • No robberies recorded since the beginning of the year.
Public Perception* Drop in the proportion of people who thought crime in the neighbourhood had decreased or remained the same, from 80% recorded last year to 68.7%. • Best result across the Division with respect to people feeling safe after dark, 77.3%. •
Detection rate Continues to hold the best detection rate across the Division for vandalism at 40.1%. • Best detection rate across the Division for domestic housebreaking at 40.9%. •
Standards of Service • Above divisional target with respect to updating the public on the progress of their enquiry, (* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
22
Policing Perth & Kinross: Community Summaries ~ April 2011 - January 2012 SECTION 7: PERTHSHIRE
NORTH
AND
WEST
Main areas of public concern: antisocial behaviour and dangerous/careless driving Crime Best result across Division for crime reduction 37.4% in Groups 1-4 crime (117 crimes). • Best result across the Division for reduction in crimes of dishonesty - 30.2% (61 crimes). • No robberies recorded since the beginning of the year. • Best result across the Division for reduction in vandalism - 54.7% (52 crimes). •
Detection rate • Detection rate of 36.2% for Group 4 crime (malicious mischief, vandalism) an improvement of 7.2 percentage points over last year. Standards of Service • Best result across the Division for providing the public with an update on the progress of their enquiry - 69%, a 21 percentage point improvement over last year (48%) and exceeding the target of 65%. Public Perception* • Best result across the Division with respect to the proportion of people who were concerned about becoming a victim of crime, 10.8%, a further improvement on the 11.8% recorded last month.
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
23
POLICING PERTH & KINROSS: Crime in more detail CRIME UPDATE PERIOD APRIL to JANUARY CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others
0 17 0 57 35 11 1 7 6 1
0 17 0 57 33 12 1 6 6 1
100.0% 100.0% 94.3% 109.1% 100.0% 85.7% 100.0% 100.0%
4 27 0 34 30 21 0 1 4 0
4 27 0 32 25 21 0 1 4 0
100.0% 100.0% 94.1% 83.3% 100.0% 100.0% 100.0% -
4 10 58.8% 0 -23 -40.4% -5 -14.3% 10 90.9% -1 -100.0% -6 -85.7% -2 -33.3% -1 -100.0%
135
133
98.5%
121
114
94.2%
-14
-10.4%
0 2 42 0 0 28
0 1 30 0 0 21
50.0% 71.4% 75.0%
17 1 42 5 14 4
11 1 31 3 6 4
64.7% 100.0% 73.8% 60.0% 42.9% 100.0%
17 -1 0 5 14 -24
-50.0% 0.0% -85.7%
72
52
72.2%
83
56
67.5%
11
15.3%
133 53 185 71 123 99 2 70 1386 79 5 8 139 22
48 9 73 24 29 63 2 57 711 16 5 9 80 17
36.1% 17.0% 39.5% 33.8% 23.6% 63.6% 100.0% 81.4% 51.3% 20.3% 100.0% 112.5% 57.6% 77.3%
135 63 88 58 100 74 2 65 1358 94 16 6 160 33
48 17 51 21 39 41 2 48 740 47 16 6 108 9
35.6% 27.0% 58.0% 36.2% 39.0% 55.4% 100.0% 73.8% 54.5% 50.0% 100.0% 100.0% 67.5% 27.3%
2 10 -97 -13 -23 -25 0 -5 -28 15 11 -2 21 11
1.5% 18.9% -52.4% -18.3% -18.7% -25.3% 0.0% -7.1% -2.0% 19.0% 220.0% -25.0% 15.1% 50.0%
2375
1143
48.1%
2252
1193
53.0%
-123
-5.2%
29 963 35
14 335 28
48.3% 34.8% 80.0%
48 798 28
13 276 20
27.1% 34.6% 71.4%
19 -165 -7
65.5% -17.1% -20.0%
GROUP 4 - TOTAL
1027
377
36.7%
874
309
35.4%
-153
-14.9%
SUB-TOTAL OF GROUPS 1 TO 4
3609
1705
47.2%
3330
1672
50.2%
-279
-7.7%
47 2 106 11 0 197 78 110 532 9 10
48 2 105 12 0 196 72 109 538 10 10
102.1% 100.0% 99.1% 109.1% 99.5% 92.3% 99.1% 101.1% 111.1% 100.0%
18 4 67 27 0 165 66 56 726 16 16
17 4 68 26 0 164 65 55 725 17 13
94.4% 100.0% 101.5% 96.3% 99.4% 98.5% 98.2% 99.9% 106.3% 81.3%
-29 2 -39 16 0 -32 -12 -54 194 7 6
-61.7% 100.0% -36.8% 145.5% -16.2% -15.4% -49.1% 36.5% 77.8% 60.0%
GROUP 5 - TOTAL
1102
1102
100.0%
1161
1154
99.4%
59
5.4%
TOTAL OF GROUPS 1 TO 5
4711
2807
59.6%
4491
2826
62.9%
-220
-4.7%
GROUP 1 - TOTAL
GROUP 2 Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
24
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