TAY S I D E P O L I C E
Contents 1 Introduction
DECEMBER 2011
2 Guidance 4 Policing Tayside Scorecard 7 Policing Dundee Scorecard 13 Policing Angus Scorecard 19 Policing Perth & Kinross Scorecard
Introduction This Scorecard is produced and published on the force web site within the first seven working days of every month.
COMMUNITY PRIORITIES
It is intended as an early snapshot of local performance results covering force key performance indicators.
VISION AND VALUES
Results are presented down to Section (local community) level. STANDARDS
A fuller performance report covering a wider range of force performance is available on the force intranet and web site at the beginning of the month following.
OF SERVICE
REVIEW
MANAGE
ENGAGE
RESULTS
RESOURCES
AND LISTEN
GUIDANCE
INTERPRETATION OF RESULTS
B
ASELINES FOR IMPROVEMENT adopt the methodology used in previous years, incorporating the most recent three years average performance. For some KPIs an adjusted improvement target has been implemented rather than the straight three-year average. This takes account of developing trends or patterns over the last 36 months and alters the target up or down accordingly. Improvement Targets are agreed annually through a process of consultation with divisional commanders and heads of departments. These are ratified through the force Performance Committee. Results are colour-coded against the following criteria: On or above target Below target
E
XTREME CAUTION should be exercised when considering percentage changes from one time period to another, especially at Section-level. Please interpret percentages in conjunction with actual numbers of crimes involved.
2
POLICING TAYSIDE KEY PERFORMANCE INDICATORS
SCORECARDS COVERING FORCE, DIVISIONS AND SECTIONS
Tayside Land Area: 2,896 square miles Population: 399,550 Police Officers: 1231 Police Staff: 505 Special Constables: 169
3
KEY PERFORMANCE RESULTS SCORECARD APRIL - DECEMBER 2011 POLICING TAYSIDE
POLICING DUNDEE
POLICING ANGUS
POLICING PERTH & KINROSS
2011-12 Result
2010-11 Result
%/pp Change
2010-11 Result
%/pp Change
2.6
91.5%
91.8%
92.1%
-0.3
91.5% 97.4%
91.2%
6.2
First Contact:% of respondents provided with the name of the person dealing with their enquiry
80.0% 85.0% 81.8%
3.2
80.0% 80.7% 82.2%
-1.5
80.0%
84.3%
79.6%
4.7
80.0% 88.9%
83.4%
5.5
Updating the Public:% of customers who received an update on the progress of their enquiry
65.0% 60.6% 60.1%
0.5
65.0% 56.0% 59.5%
-3.5
65.0%
59.7%
57.5%
2.2
65.0% 64.8%
63.0%
1.8
Customer Experience: Overall satisfaction rating of the service provided by Tayside Police
85.0% 82.8% 82.1%
0.7
85.0% 79.5% 83.5%
-4.0
85.0%
83.0%
82.5%
0.5
85.0% 85.2%
80.6%
4.6
226/756 (29.9%)
2011-12 Result
2011-12 Target
91.5% 91.3% 88.7%
293/972 (30.1%)
2011-12 Target
%/pp Change
2010-11 Result
3.1
882/2700 (32.7%)
2011-12 Result
2011-12 Target
% / pp Change
2010-11 Result
91.5% 93.9% 90.8%
(Response Rate)
2011-12 Result
First Contact: Overall satisfaction rating for service provided at first contact
CUSTOMER SATISFACTION:
2011-12 Target
KEY On or above target Below target
363/972 (37.3%)
CRIME Groups 1-4 recorded - Detection rate Violent Crime recorded - Detection rate Robbery recorded
17950
11297 13845 -18.4%
46.5% 47.4% 45.5%
1.9
411
-2.1%
540
420
85.0% 83.7% 83.8%
-0.1
87
-15.5%
156
103
- Detection rate
70.0% 67.8% 64.1%
Vandalism recorded
5400
- Detection rate
32.0% 30.8% 32.0%
Domestic Housebreaking recorded - Detection rate
775
3182
494
4104
686
30.0% 36.0% 29.9%
3.7 -22.5% -1.2 -28.0% 6.1
10000
-24.7%
3650
2413
2845
-15.2%
45.5% 46.9% 42.9%
4
49.0%
45.0%
50.8%
-5.8
220
-2.7%
100
79
74
6.8%
75.0% 79.5% 74.8%
4.7
96.0%
82.3%
86.5%
-4.2
51
-26.1%
8
10
5
100.0%
8.1
85.0%
60.0%
80.0%
-20
-31.0%
1260
867
962
-9.9%
0.7
37.0%
30.7%
38.9%
-8.2
-39.1%
90
74
82
-9.8%
10.2
40.0%
39.2%
51.2%
-12.0
285
110
5806
7713
226
69
62.0% 58.8% 50.7% 3000
1567
2272
27.5% 29.0% 28.3% 545
297
488
26.0% 34.0% 23.8%
4300
3078
48.0% 50.2% 155
112
92.0% 92.9% 38
26
80.0% 88.5% 1140
748
36.0% 34.5% 140
123
40.0% 39.0%
3287
-6.4%
47.0%
3.2
120
-6.7%
99.2%
-6.3
29
-10.3%
93.1%
-4.6
870
-14.0%
34.0%
0.5
116
6.0%
40.5%
-1.5
KEY PERFORMANCE RESULTS SCORECARD APRIL-DECEMBER 2011 continued POLICING TAYSIDE
KEY On or above 3 year average
POLICING DUNDEE
POLICING ANGUS
POLICING PERTH & KINROSS
2011-12 Target
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
People killed
28
16
25
-36.0%
N/A
0
3
-100.0%
N/A
4
6
-33.3%
N/A
12
16
-25.0%
People seriously injured
248
154
141
9.2%
N/A
42
33
27.3%
N/A
42
42
0.0%
N/A
70
66
6.1%
Children killed
1
1
0
#DIV/0!
N/A
0
0
#DIV/0!
N/A
0
0
#DIV/0!
N/A
1
0
#DIV/0!
Children seriously injured
29
19
18
5.6%
N/A
10
9
11.1%
N/A
6
6
0.0%
N/A
3
3
0.0%
Sickness Absence - police officers
4.0%
3.9%
4.0%
-0.1
4.0%
3.4%
3.8%
-0.4
4.0%
5.5%
5.6%
-0.1
4.0%
4.3%
4.1%
0.2
Sickness Absence - police staff
4.5%
3.9%
4.6%
-0.7
4.5%
3.8%
3.5%
0.3
4.5%
5.6%
4.2%
1.4
4.5%
2.7%
5.6%
-2.9
Below 3 year average
ROAD CASUALTIES
RESOURCES
Finance - Variance from budget
COMMUNITY PRIORITIES
VISION AND VALUES
STANDARDS OF SERVICE
REVIEW RESULTS
MANAGE RESOURCES
ENGAGE AND LISTEN
TAYSIDE CRIME IN MORE DETAIL PERIOD APRIL to DECEMBER CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL
0 36 0 199 103 43 5 20 12 2
0 35 0 173 66 42 5 19 11 1
97.2% 86.9% 64.1% 97.7% 100.0% 95.0% 91.7% 50.0%
8 57 0 174 87 60 5 8 9 3
7 54 0 141 59 63 3 7 7 3
87.5% 94.7% 81.0% 67.8% 105.0% 60.0% 87.5% 77.8% 100.0%
8 21 0 -25 -16 17 0 -12 -3 1
58.3% -12.6% -15.5% 39.5% 0.0% -60.0% -25.0% 50.0%
420
352
83.8%
411
344
83.7%
-9
-2.1%
42 8 115 50 28 53
17 5 81 44 18 43
40.5% 62.5% 70.4% 88.0% 64.3% 81.1%
59 2 163 28 37 43
37 1 100 17 17 38
62.7% 50.0% 61.3% 60.7% 45.9% 88.4%
17 -6 48 -22 9 -10
40.5% -75.0% 41.7% -44.0% 32.1% -18.9%
296
208
70.3%
332
210
63.3%
36
12.2%
686 279 379 211 506 351 11 179 5269 267 34 34 427 84
205 85 135 73 90 175 11 121 2945 57 34 25 271 43
29.9% 30.5% 35.6% 34.6% 17.8% 49.9% 100.0% 67.6% 55.9% 21.3% 100.0% 73.5% 63.5% 51.2%
494 192 255 133 302 232 14 173 4598 241 42 14 377 68
178 30 92 36 90 119 14 137 2627 90 42 18 223 11
36.0% 15.6% 36.1% 27.1% 29.8% 51.3% 100.0% 79.2% 57.1% 37.3% 100.0% 128.6% 59.2% 16.2%
-192 -87 -124 -78 -204 -119 3 -6 -671 -26 8 -20 -50 -16
-28.0% -31.2% -32.7% -37.0% -40.3% -33.9% 27.3% -3.4% -12.7% -9.7% 23.5% -58.8% -11.7% -19.0%
8717
4270
49.0%
7135
3707
52.0%
-1582
-18.1%
161 4104 147
49 1312 108
30.4% 32.0% 73.5%
124 3182 113
35 979 78
28.2% 30.8% 69.0%
-37 -922 -34
-23.0% -22.5% -23.1%
4412
1469
33.3%
3419
1092
31.9%
-993
-22.5%
13845
6299
45.5%
11297
5353
47.4%
-2548
-18.4%
150 7 260 51 0 632 294 326 1534 32 77
149 7 259 48 3 617 274 325 1535 31 75
99.3% 100.0% 99.6% 94.1% 97.6% 93.2% 99.7% 100.1% 96.9% 97.4%
72 10 227 93 3 609 249 214 1718 47 85
73 10 229 91 3 600 239 213 1721 50 75
101.4% 100.0% 100.9% 97.8% 100.0% 98.5% 96.0% 99.5% 100.2% 106.4% 88.2%
-78 3 -33 42 3 -23 -45 -112 184 15 8
-52.0% 42.9% -12.7% 82.4% -3.6% -15.3% -34.4% 12.0% 46.9% 10.4%
3363
3323
98.8%
3327
3304
99.3%
-36
-1.1%
17208
9622
55.9%
14624
8657
59.2%
-2584
-15.0%
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL
SUB-TOTAL OF GROUPS 1 TO 4
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
6
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - DECEMBER 2011 POLICING DUNDEE
SECTION 1 City Centre and Maryfield
SECTION 2 Lochee and Ryehill
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
7711
-24.7%
1591
2288
-30.5%
1421
1804
-21.2%
1470
1727
-14.9%
1324
1892
-30.0%
46.9%
42.9%
4
57.6%
53.2%
4.4
44.4%
40.5%
3.9
42.7%
40.4%
2.3
41.2%
34.9%
6.3
220
226
-2.7%
58
68
-14.7%
60
46
30.4%
52
41
26.8%
50
71
-29.6%
- Detection rate
79.5%
74.8%
4.7
74.1%
72.1%
2
83.3%
71.7%
11.6
76.9%
85.4%
-8.5
84.0%
73.2%
10.8
Indecency (G2)
174
143
21.7%
64
59
8.5%
40
24
66.7%
39
32
21.9%
31
28
10.7%
- Detection rate
57.5%
60.8%
-3.3
70.3%
78.0%
-7.7
55.0%
41.7%
13.3
53.8%
46.9%
6.9
38.7%
57.1%
-18.4
Dishonesty (G3)
3721
4889
-23.9%
1161
1635
-29.0%
951
1174
-19.0%
885
1014
-12.7%
724
1066
-32.1%
- Detection rate
52.1%
47.7%
4.4
63.6%
58.8%
4.8
48.8%
46.1%
2.7
43.4%
38.8%
4.6
48.5%
41.0%
7.5
1691
2453
-31.1%
308
526
-41.4%
370
560
-33.9%
494
640
-22.8%
519
727
-28.6%
30.1%
29.3%
0.8
29.5%
30.6%
-1.1
25.7%
26.3%
-0.6
37.0%
39.8%
-2.8
27.0%
21.5%
5.5
51
69
-26.1%
15
27
-44.4%
16
14
14.3%
11
16
-31.3%
9
12
-25.0%
58.8%
50.7%
8.1
40.0%
59.3%
-19.3
68.8%
35.7%
33.1
63.6%
68.8%
-5.2
66.7%
25.0%
41.7
1567
2271
-31.0%
284
485
-41.4%
336
521
-35.5%
449
588
-23.6%
498
677
-26.4%
29.0%
28.3%
0.7
27.5%
27.0%
0.5
25.0%
25.9%
-0.9
36.3%
40.0%
-3.7
25.7%
20.5%
5.2
297
488
-39.1%
36
93
-61.3%
74
109
-32.1%
104
133
-21.8%
83
153
-45.8%
34.0%
23.8%
10.2
33.3%
24.7%
8.6
24.3%
18.3%
6
30.8%
32.3%
-1.5
47.0%
19.6%
27.4
Groups 1-4 - Detection rate Violent Crime (G1)
7
Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING DUNDEE
2011-12 Result 5806
CRIME
SECTION 1 City Centre and Maryfield
POLICING DUNDEE
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
% / pp Change
Response Rate
2010-11 Result
8
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 2 Lochee and Ryehill
91.5%
91.3% 88.7%
2.6
95.1% 88.9%
6.2
92.8% 86.7%
6.1
89.6% 86.8%
2.8
90.0% 92.7%
-2.7
80.0%
80.7% 82.2%
-1.5
83.3% 85.2%
-1.9
81.3% 76.2%
5.1
81.5% 80.5%
1.0
78.2% 88.9%
-10.7
65.0%
56.0% 59.5%
-3.5
64.1% 70.4%
-6.3
58.1% 50.0%
8.1
55.4% 66.7%
-11.3
50.0% 54.4%
-4.4
85.0%
79.5% 83.5%
-4.0
87.2% 84.9%
2.3
80.0% 80.2%
-0.2
76.1% 86.1%
-10.0
78.5% 83.6%
-5.1
293/972 (30.1%)
47/179 (26.3%)
75/242 (31.0%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 88.7% to 91.3% - Reduction in identifying the person dealing with the enquiry from 82.2% to 80.7% Updating the Public - Reduction in updating the public from 59.5% to 56.0% Customer Experience - Reduction in overall customer experience from 83.5% to 79.5%.
90/288 (31.3%)
81/263 (30.8%)
Policing Dundee: Standards of Service ~ April - December
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - DECEMBER 2011
POLICING DUNDEE
SECTION 1 City Centre and Maryfield
SECTION 2 Lochee and Ryehill
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
73.4%
61.1%
12.3
72.0%
63.6%
8.4
67.3%
55.3%
12.0
69.8%
59.2%
10.6
83.3%
66.7%
16.6
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
49.1%
45.7%
3.4
45.4%
34.9%
10.5
38.1%
49.0%
-10.9
45.2%
43.5%
1.7
62.5%
52.4%
10.1
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
54.3%
51.2%
3.1
54.5%
61.9%
-7.4
61.9%
50.0%
11.9
56.7%
59.3%
-2.6
46.1%
36.7%
9.4
Public Perception
9 Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Antisocial behaviour Drug dealing/drug abuse Dangerous/careless driving Housebreaking Other* Vandalism/graffiti Alcohol related crime Assault Motor vehicle crime Cause no concern: Robbery
Dangerous/careless driving Housebreaking Drug dealing/drug abuse Antisocial behaviour Other Vandalism/graffiti Assault Cause no concern: Robbery Alcohol related crime Motor vehicle crime
Drug dealing/drug abuse Housebreaking Antisocial behaviour Other Vandalism/graffiti Alcohol related crime Dangerous/careless driving Assault Motor vehicle crime Cause no concern: Robbery
Dangerous/careless driving Drug dealing/drug abuse Antisocial behaviour Other Housebreaking Vandalism/graffiti Assault Alcohol related crime Cause no concern: Robbery Motor vehicle crime
Antisocial behaviour Dangerous/careless driving Vandalism/graffiti Alcohol related crime Drug dealing/drug abuse Other Housebreaking Assault Cause no concern: Robbery Motor vehicle crime
247/972 (25.4%)
36/179 (20.1%)
67/238 (28.2%)
63/259 (24.3%)
81/296 (27.4%)
Policing Dundee: Public Perception ~ April - December
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - DECEMBER 2011
Policing Dundee: Community Summaries ~ April - December 2011 SECTION 1: MARYFIELD
CITY
CENTRE
AND
SECTION 2: LOCHEE AND RYEHILL Main areas of public concern: drug dealing/drug abuse and housebreaking
Main areas of public concern: dangerous/ careless driving and housebreaking
Crime Overall reduction of 21.2% in Groups 1-4 crime (337 crimes). • Increase of 30.4% in violence, from 46 crimes recorded last year up to 60. • Increase of 66.7% in crimes of indecency from 24 recorded last year up to 40. • Reduction of 35.5% in vandalism(185 crimes). • Reduction of 32.1% in domestic housebreaking (35 crimes).
Crime • Overall reduction of 30.5% in Groups 1-4 crime ( 697 crimes). • Reduction in crimes of dishonesty of 29% (474 crimes). • Biggest reduction in Division in vandalism of 41.4% (201 crimes). • Biggest reduction in Division in domestic housebreaking of 61.3% (57 crimes).
•
Detection rate • Best detection rate across the Division for Groups 1-4 at 57.6%, a 4 percentage point improvement over last year. • Best detection rate across Division for crimes of dishonesty at 63.6%, an improvement over the 58.1% recorded last month.
Detection rate Improvement in detection rate for housebreaking from 18.3% to 24.3%
•
Standards of Service • Improvement of 8.1 percentage points in updating the public, from 50.0% to 58.1%
Standards of Service Decrease in proportion of people who stated they had received an update on the progress of their enquiry from 70.4% recorded last year to 64.1%, a further fall from the previous month at 66.7%, however still the highest result recorded across the Division. • Best result across the Division with an improvement in overall satisfaction with the service provided by the police at 87.2%, and exceeding the divisional target of 85%.
Public Perception* Improvement of 12 percentage points in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 55.3% recorded last year to 67.3% • Drop in the proportion of people feeling safe after dark, from 49% to 38.1% (40.4% last month) • Similar scenario with respect to concern about becoming a victim of crime, increasing from 50% to 61.9% (56.6% last month), the worst result across the Division
•
•
Public Perception* Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 63.6% recorded last year to 72%. • Similar positive results with respect to people feeling safe after dark rising from 34.9% last year to 45.4% for the current equivalent period. •
SECTION 3: DOWNFIELD AND HILLTOWN Main areas of public concern: dangerous/ careless driving and drug dealing/drug abuse Crime Overall reduction of 14.9% in Groups 1-4 crime (257 crimes) • Reduction of 23.6% in vandalism (139 crimes) • Reduction of 21.8% in domestic housebreaking (29 crimes) •
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
10
Policing Dundee: Community Summaries ~ April - December 2011 Detection rate Public Perception* • Highest detection rate in division for vandalism at • Substantial improvement in the proportion of peo36.3% ple who thought crime in the neighbourhood had decreased or remained the same, from 66.7% reStandards of Service corded last year to 83.3%, the best result across • Decrease in proportion of people who stated they the Division had received an update on the progress of their • Similar improvement in people feeling safe after dark, from 52.4% to 62.5%, the best result across enquiry from 66.7% recorded last year to 55.4% the Division • Decrease in overall customer satisfaction with the service provided by the police, from 86.1% re- • Conversely, concern about becoming a victim of corded last year to 76.1% crime rose from 36.7% to 46.1%, but was still the best result across the Division Public Perception* • Improvement in the proportion of people who thought crime in the neighbourhood had decreased or remained the same, from 59.2% recorded last year to 69.8%
SECTION 4: LONGHAUGH BROUGHTY FERRY
AND
Main areas of public concern: antisocial behaviour and dangerous/careless driving Crime • Reduction in Groups 1-4 crime of 30% (568
crimes) • Biggest reduction in Division in violent crime
(29.6%, 21 crimes) • Biggest reduction in Division in crimes of dishonesty of 32.1% (342 crimes) set against an improved detection rate from 41% to 48.5% • Reduction in vandalism of 26.4% (179 crimes) • Reduction in domestic housebreaking of 45.8% (70 crimes) Detection rate • Best detection rate for domestic HB across Divi-
sion, significant improvement from 27.4% to 47%, a further improvement on the 44% recorded last month Standards of Service • Decrease of 4.4 percentage points in the propor-
tion of people who stated they had received an update on the progress of their enquiry, from 54.4% recorded last year to 50%, the lowest result across Division • Decrease of 5.1 percentage points in satisfaction with the overall customer experience, from 83.6% recorded last year to 78.5% (* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
11
POLICING DUNDEE: Crime in more detail PERIOD APRIL to DECEMBER CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others
0 19 0 99 69 18 3 12 5 1
0 18 0 77 35 19 3 12 5 0
94.7% 77.8% 50.7% 105.6% 100.0% 100.0% 100.0% 0.0%
1 27 0 102 51 26 5 4 1 3
1 25 0 80 30 29 3 3 1 3
100.0% 92.6% 78.4% 58.8% 111.5% 60.0% 75.0% 100.0% 100.0%
1 8 0 3 -18 8 2 -8 -4 2
42.1% 3.0% -26.1% 44.4% 66.7% -66.7% -80.0% 200.0%
226
169
74.8%
220
175
79.5%
-6
-2.7%
23 4 40 20 20 36
10 3 19 9 13 33
43.5% 75.0% 47.5% 45.0% 65.0% 91.7%
32 0 70 18 16 38
17 0 31 11 8 33
53.1% 44.3% 61.1% 50.0% 86.8%
9 -4 30 -2 -4 2
39.1% -100.0% 75.0% -10.0% -20.0% 5.6%
143
87
60.8%
174
100
57.5%
31
21.7%
488 168 135 100 363 199 10 76 2917 133 24 16 209 52
116 52 46 36 56 81 10 44 1697 22 24 8 127 15
23.8% 31.0% 34.1% 36.0% 15.4% 40.7% 100.0% 57.9% 58.2% 16.5% 100.0% 50.0% 60.8% 28.8%
297 106 114 54 179 123 12 83 2421 105 24 5 157 41
101 17 28 11 48 54 12 67 1443 29 24 9 92 2
34.0% 16.0% 24.6% 20.4% 26.8% 43.9% 100.0% 80.7% 59.6% 27.6% 100.0% 180.0% 58.6% 4.9%
-191 -62 -21 -46 -184 -76 2 7 -496 -28 0 -11 -52 -11
-39.1% -36.9% -15.6% -46.0% -50.7% -38.2% 20.0% 9.2% -17.0% -21.1% 0.0% -68.8% -24.9% -21.2%
4890
2334
47.7%
3721
1937
52.1%
-1169
-23.9%
101 2272 81
23 642 54
22.8% 28.3% 66.7%
60 1567 64
15 455 39
25.0% 29.0% 60.9%
-41 -705 -17
-40.6% -31.0% -21.0%
GROUP 4 - TOTAL
2454
719
29.3%
1691
509
30.1%
-763
-31.1%
SUB-TOTAL OF GROUPS 1 TO 4
7713
3309
42.9%
5806
2721
46.9%
-1907
-24.7%
77 0 100 25 0 314 168 135 752 21 51
76 0 100 22 3 301 154 135 746 19 49
98.7% 100.0% 88.0% 95.9% 91.7% 100.0% 99.2% 90.5% 96.1%
43 4 99 59 2 332 147 133 791 25 56
44 4 100 58 2 324 140 132 792 28 51
102.3% 100.0% 101.0% 98.3% 100.0% 97.6% 95.2% 99.2% 100.1% 112.0% 91.1%
-34 4 -1 34 2 18 -21 -2 39 4 5
-44.2% -1.0% 136.0% 5.7% -12.5% -1.5% 5.2% 19.0% 9.8%
GROUP 5 - TOTAL
1643
1605
97.7%
1691
1675
99.1%
48
2.9%
TOTAL OF GROUPS 1 TO 5
9356
4914
52.5%
7497
4396
58.6%
-1859
-19.9%
GROUP 1 - TOTAL
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
12
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - DECEMBER 2011 SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
SECTION 2 Montrose and Brechin
SECTION 3
SECTION 4
Arbroath
Carnoustie
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2845
-15.3%
693
835
-17.0%
540
766
-29.5%
884
972
-9.1%
293
272
7.7%
45.0%
50.8%
-5.8
40.0%
46.6%
-6.6
47.8%
56.7%
-8.9
50.9%
51.6%
-0.7
34.8%
44.5%
-9.7
79
74
6.8%
16
20
-20.0%
12
17
-29.4%
39
25
56.0%
12
12
0.0%
- Detection rate
82.3%
86.5%
-4.2
62.5%
80.0%
-17.5
100.0%
82.4%
17.6
87.2%
92.0%
-4.8
75.0%
91.7%
-16.7
Indecency (G2)
85
87
-2.3%
19
17
11.8%
17
30
-43.3%
40
21
90.5%
9
19
-52.6%
- Detection rate
70.9%
89.7%
-18.8
84.2%
41.2%
43
76.5%
90.0%
-13.5
67.5%
128.6%
-61.1
55.6%
89.5%
-33.9
Dishonesty (G3)
1340
1653
-18.9%
415
541
-23.3%
299
392
-23.7%
497
595
-16.5%
129
125
3.2%
- Detection rate
49.7%
53.7%
-4
43.4%
49.9%
-6.5
54.8%
56.6%
-1.8
57.1%
57.0%
0.1
30.2%
44.8%
-14.6
906
1031
-12.1%
243
257
-5.4%
212
327
-35.2%
308
331
-6.9%
143
116
23.3%
32.4%
40.4%
-8
29.2%
37.4%
-8.2
32.5%
52.3%
-19.8
34.1%
34.1%
0
34.3%
31.9%
2.4
10
5
100.0%
2
3
-33.3%
1
0
***
5
2
150.0%
2
0
***
60.0%
80.0%
-20
0.0%
66.7%
-66.7
100.0%
0.0%
100
80.0%
100.0%
-20
50.0%
0.0%
50
866
962
-10.0%
234
239
-2.1%
195
314
-37.9%
295
302
-2.3%
142
107
32.7%
30.7%
38.9%
-8.2
27.8%
36.8%
-9
29.2%
51.9%
-22.7
32.5%
30.8%
1.7
33.8%
28.0%
5.8
74
82
-9.8%
30
31
-3.2%
20
22
-9.1%
17
25
-32.0%
7
4
75.0%
39.2%
51.2%
-12
40.0%
48.4%
-8.4
35.0%
54.5%
-20
47.1%
56.0%
-8.9
28.6%
25.0%
3.6
Groups 1-4 - Detection rate Violent Crime (G1)
13
Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING ANGUS
2011-12 Result 2410
CRIME
SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
SECTION 3 Arbroath
SECTION 4 Carnoustie
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
% / pp Change
Response Rate
2010-11 Result
14
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 2 Montrose and Brechin
91.5%
91.8% 92.1%
-0.3
94.3% 89.1%
5.2
89.7% 89.6%
0.1
89.7% 94.3%
-4.6
94.9% 100.0%
-5.1
80.0%
84.3% 79.6%
4.7
91.4% 77.2%
14.2
92.3% 77.8%
14.5
75.6% 83.1%
-7.5
80.0% 77.8%
2.2
65.0%
59.7% 57.5%
2.2
60.9% 53.5%
7.4
46.2% 58.5%
-12.3
69.1% 58.8%
10.3
63.2% 65.2%
-2.0
85.0%
83.0% 82.5%
0.5
80.0% 80.9%
-0.9
81.0% 79.7%
1.3
88.5% 83.0%
5.5
81.4% 93.1%
-11.7
226/756 (29.9%)
54/188 (28.7%)
65/193 (33.7%)
63/266 (23.7%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Reduction in satisfaction with service at first contact from 92.1% to 91.8% - Improvement in identifying the person dealing with the enquiry from 79.6% to 84.3%. This result well exceeds the force target set at 80.0% Updating the Public - Improvement in updating the public from 57.5% to 59.7% Customer Experience - Improvement in overall customer experience from 82.5% to 83.0%
44/109 (40.4%)
Policing Angus: Standards of Service ~ April - December
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - DECEMBER 2011
SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
SECTION 2 Montrose and Brechin
SECTION 3 Arbroath
SECTION 4 Carnoustie
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
70.9%
76.2%
-5.3
74.2%
69.0%
5.2
73.2%
80.0%
-6.8
59.5%
67.2%
-7.7
76.5%
94.6%
-18.1
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
65.1%
65.6%
-0.5
57.7%
72.1%
-14.4
64.8%
51.9%
12.9
55.8%
59.5%
-3.7
77.1%
80.0%
-2.9
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
34.0%
34.0%
0.0
29.8%
25.0%
4.8
19.2%
34.6%
-15.4
55.6%
48.7%
6.9
31.5%
21.8%
9.7
Public Perception
15
Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Dangerous/careless driving Antisocial behaviour Drug dealing/drug abuse Other* Vandalism/graffiti Housebreaking Alcohol related crime Cause no concern: Assault Robbery Motor vehicle crime 239/756 (31.6%)
Dangerous/careless driving Antisocial behaviour Drug dealing/drug abuse Vandalism/graffiti Housebreaking Other Alcohol related crime Cause no concern: Assault Robbery Motor vehicle crime
Dangerous/careless driving Antisocial behaviour Other Drug dealing/drug abuse Alcohol related crime Housebreaking Vandalism/graffiti Cause no concern: Assault Robbery Motor vehicle crime
Drug dealing/drug abuse Antisocial behaviour Dangerous/careless driving Vandalism/graffiti Alcohol related crime Housebreaking Other Cause no concern: Assault Robbery Motor vehicle crime
Dangerous/careless driving Antisocial behaviour Other Housebreaking Drug dealing/drug abuse Alcohol related crime Vandalism/graffiti Cause no concern: Assault Robbery Motor vehicle crime
53/181 (29.3%)
54/179 (30.2%)
56/204 (27.5%)
76/192 (39.6%)
Policing Angus: Public Perception ~ April - December
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - DECEMBER 2011
Policing Angus: Community Summaries ~ April - December 2011 across the Division
SECTION 1: FORFAR AND KIRRIEMUIR
Public Perception* • Improvement in people feeling safe after dark, from 51.9% to 64.8% • Continued reduction in the proportion of people who were concerned about becoming a victim of crime, from 34.6% to 19.2%, the best result across the Division
Main areas of public concern: dangerous/ careless driving and antisocial behaviour Crime Overall reduction of 17% in Groups 1-4 crime (142 crimes) • Reduction in crimes of dishonesty of 23.3% (126 crimes •
SECTION 3: ARBROATH Main areas of public concern: drug dealing/drug abuse and antisocial behaviour
Standards of Service • Improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 53.5% recorded last year to 60.9%
Crime • Overall reduction of 9.1% in Groups 1-4 crime (88 crimes) • Increase in violent crime, from 25 recorded last year to 39 for the current year to date • Reduction in crimes of dishonesty of 16.5% (98 crimes)
Public Perception* Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 69% recorded last year to 74.2% • Drop in the proportion of people feeling safe after dark, from 72.1% to 57.7% •
Detection rate • Best detection rate across the Division for Groups
1-4 at 50.9% • Best detection rate across the Division for crimes
of dishonesty at 57.1% • Best detection rate across the Division for housebreaking at 47.1%
SECTION 2: MONTROSE AND BRECHIN
Standards of Service Main areas of public concern: dangerous/ careless driving and antisocial behaviour
• Best result across the Division. Showing a further
improvement in the proportion of people who stated they had received an update on the progress of their enquiry, increasing from 56.8% recorded last month to 69.1%, and also representing an improvement over last year of 10.3 percentage points. • Best result across the Division. Improvement in overall satisfaction with the service provided by the police, rising from 83% recorded last year to 88.5%. Both results exceeding target.
Crime • Biggest reduction in Division in Groups 1-4 crime (29.5%, 226 crimes) • Biggest reduction in Division in crimes of dishonesty of 23.7% (93 crimes • Biggest reduction in Division in vandalism of 37.9% (119crimes) Detection rate 100% detection rate for violent crime Dip in detection rate for vandalism from 51.9% to 29.2%
Public Perception* Drop in the proportion of people who thought crime in the neighbourhood had decreased or remained the same, from 67.2% recorded last year to 59.5% • Increased concern about becoming a victim of crime, rising from 48.7% recorded last year to 55.6%, with drug dealing and antisocial behaviour being the main concerns.
• •
•
Standards of Service Substantial decrease in the proportion of people who stated they had received an update on the progress of their enquiry from 58.5% recorded last year to 46.2%, the lowest result recorded
•
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
16
Policing Angus: Community Summaries ~ April - December 2011 SECTION 4: CARNOUSTIE Main areas of public concern: dangerous/ careless driving and antisocial behaviour Crime Only Section to show increase in Groups 1-4 crimes (7.7% - an improvement on the 9.6% recorded last month, 19 crimes) • Crimes of indecency decreased from 19 recorded last year to 9 for this year • Increase in vandalism of 32.7% (35 crimes) Detection rate • Fall in detection rate for Groups 1-4, from 44.5% to 34.8% • Best detection rate across Division for vandalism at 33.8%, an improvement of 5.8 percentage points •
Standards of Service Decrease in overall satisfaction with the service provided by the police, from 93.1% to 81.4%
•
Public Perception* • Best result across Division for people who thought crime in the neighbourhood had decreased or remained the same at 76.5%, however a substantial drop for the 94.6% recorded last year • Best result across Division for proportion of people feeling safe after dark, 77.1% • Concern about becoming a victim of crime has increased slightly from 21.8% to 31.5%
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
17
POLICING ANGUS: Crime in more detail PERIOD APRIL to DECEMBER CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others
0 4 0 47 5 15 1 1 1 0
0 4 0 42 4 12 1 1 0 0
100.0% 89.4% 80.0% 80.0% 100.0% 100.0% 0.0% -
3 6 0 38 10 15 0 3 4 0
2 6 0 31 6 15 0 3 2 0
66.7% 100.0% 81.6% 60.0% 100.0% 100.0% 50.0% -
3 2 0 -9 5 0 -1 2 3 0
50.0% -19.1% 100.0% 0.0% -100.0% 200.0% 300.0% -
74
64
86.5%
79
65
82.3%
5
6.8%
11 1 45 16 5 9
2 2 38 27 4 5
18.2% 200.0% 84.4% 168.8% 80.0% 55.6%
16 0 55 6 8 1
11 0 40 5 4 1
68.8% 72.7% 83.3% 50.0% 100.0%
5 -1 10 -10 3 -8
45.5% -100.0% 22.2% -62.5% 60.0% -88.9%
87
78
89.7%
86
61
70.9%
-1
-1.1%
82 62 80 51 25 56 0 35 1081 60 6 10 95 10
42 25 22 16 7 33 0 21 600 20 6 8 75 12
51.2% 40.3% 27.5% 31.4% 28.0% 58.9% 60.0% 55.5% 33.3% 100.0% 80.0% 78.9% 120.0%
74 36 56 27 28 41 0 26 922 50 3 3 72 3
29 6 15 9 3 27 0 22 501 14 3 3 33 2
39.2% 16.7% 26.8% 33.3% 10.7% 65.9% 84.6% 54.3% 28.0% 100.0% 100.0% 45.8% 66.7%
-8 -26 -24 -24 3 -15 0 -9 -159 -10 -3 -7 -23 -7
-9.8% -41.9% -30.0% -47.1% 12.0% -26.8% -25.7% -14.7% -16.7% -50.0% -70.0% -24.2% -70.0%
1653
887
53.7%
1341
667
49.7%
-312
-18.9%
34 962 35
14 374 29
41.2% 38.9% 82.9%
18 867 22
8 266 20
44.4% 30.7% 90.9%
-16 -95 -13
-47.1% -9.9% -37.1%
GROUP 4 - TOTAL
1031
417
40.4%
907
294
32.4%
-124
-12.0%
SUB-TOTAL OF GROUPS 1 TO 4
2845
1446
50.8%
2413
1087
45.0%
-432
-15.2%
30 5 63 16 0 149 56 84 285 3 16
29 5 63 15 0 148 54 85 286 3 16
96.7% 100.0% 100.0% 93.8% 99.3% 96.4% 101.2% 100.4% 100.0% 100.0%
13 2 66 8 1 131 41 28 220 8 13
14 2 66 8 1 130 40 29 223 7 11
107.7% 100.0% 100.0% 100.0% 100.0% 99.2% 97.6% 103.6% 101.4% 87.5% 84.6%
-17 -3 3 -8 1 -18 -15 -56 -65 5 -3
-56.7% -60.0% 4.8% -50.0% -12.1% -26.8% -66.7% -22.8% 166.7% -18.8%
707
704
99.6%
531
531 100.0%
-176
-24.9%
3552
2150
60.5%
2944
-608
-17.1%
GROUP 1 - TOTAL
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
1618
55.0%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
18
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - DECEMBER 2011 SECTION 3
SECTION 5
SECTION 6
Perth City
East Perthshire
South Perthshire
SECTION 7 North and West Perthshire
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
3079
3285
-6.3%
1719
1803
-4.7%
553
532
3.9%
627
664
-5.6%
180
286
-37.1%
50.2%
47.0%
3.2
55.6%
53.0%
2.6
44.8%
46.2%
-1.4
44.0%
35.7%
8.3
36.1%
32.5%
3.6
112
120
-6.7%
76
74
2.7%
16
25
-36.0%
14
20
-30.0%
6
1
500.0%
- Detection rate
92.9%
99.2%
-6.3
96.1%
95.9%
0.2
87.5%
108.0%
-20.5
78.6%
100.0%
-21.4
Indecency (G2)
72
66
9.1%
29
29
0.0%
24
22
9.1%
17
9
88.9%
2
6
-66.7%
- Detection rate
68.1%
65.2%
2.9
69.0%
77.8%
-8.8
70.8%
59.1%
11.7
64.7%
77.8%
-13.1
50.0%
33.3%
16.7
Dishonesty (G3)
2074
2174
-4.6%
1162
1222
-4.9%
339
318
6.6%
446
448
-0.4%
127
186
-31.7%
- Detection rate
53.2%
48.3%
4.9
60.6%
57.5%
3.1
43.4%
45.9%
-2.5
47.3%
29.7%
17.6
32.3%
36.0%
-3.7
821
925
-11.2%
452
478
-5.4%
174
167
4.2%
150
187
-19.8%
45
93
-51.6%
35.2%
35.9%
-0.7
35.2%
33.5%
1.7
40.2%
43.1%
-2.9
28.7%
41.2%
-12.5
37.8%
24.7%
13.1
26
29
-10.3%
24
23
4.3%
0
1
***
2
4
-50.0%
0
1
***
88.5%
93.1%
-4.6
91.7%
91.3%
0.4
0.0%
100.0%
-100
50.0%
100.0%
-50
0.0%
100.0%
***
748
870
-14.0%
416
448
-7.1%
162
156
3.8%
129
176
-26.7%
41
90
-54.4%
34.5%
34.0%
0.5
33.9%
30.8%
3.1
39.5%
41.0%
-1.5
28.7%
40.9%
-12.2
36.6%
26.7%
9.9
123
116
6.0%
72
75
-4.0%
20
18
11.1%
26
17
52.9%
5
6
-16.7%
39.0%
40.5%
-1.5
38.9%
46.7%
-7.8
45.0%
33.3%
12
38.5%
35.3%
3.2
20.0%
0.0%
20
CRIME Groups 1-4 - Detection rate Violent Crime (G1)
19
Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
100.0% 100.0%
0
POLICING PERTH & KINROSS
POLICING PERTH & KINROSS
POLICING PERTH & KINROSS
SECTION 5 East Perthshire
SECTION 6 South Perthshire
SECTION 7 North & West Perthshire
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
Response Rate
% / pp Change
20
First Contact % of respondents provided with 80.0% the name of the person dealing with their enquiry Updating the Public % of customers who received 65.0% an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the 85.0% service provided by Tayside Police
2010-11 Result
91.5%
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 3 Perth City
97.4% 91.2%
6.2
97.4% 88.1%
9.3
98.5% 96.5%
2.0
95.4% 89.7%
5.7
100.0% 96.3%
3.7
88.9% 83.4%
5.5
90.1% 77.3%
12.8
90.2% 87.7%
2.5
89.1% 83.9%
5.2
80.0% 100.0%
-20.0
64.8% 63.0%
1.8
61.4% 60.9%
0.5
69.5% 71.4%
-1.9
64.3% 61.9%
2.4
73.9%
54.5%
19.4
85.2% 80.6%
4.6
85.9% 77.1%
8.8
86.4% 82.8%
3.6
83.8% 83.7%
0.1
83.4%
84.6%
-1.2
363/972 (37.3%)
162/484 (33.5%)
69/206 (33.5%)
101/214 (47.2%)
31/68 (45.6%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 91.2% to 97.4%, the highest result across the force. This result well exceeds the force target set at 91.5% - Improvement in identifying the person dealing with the enquiry from 83.4% to 88.9%, the highest result across the force. This result again well exceeds the force target set at 80.0% Updating the Public - Improvement in updating the public from 63.0% to 64.8%, the highest result across the force. Customer Experience - Improvement in overall customer experience from 80.6% to 85.2%, the highest result across the force. This result exceeds the force target set at 85.0%
Policing Perth & Kinross: Standards of Service ~ April - December
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - DECEMBER 2011
SECTION 3 Perth City
POLICING PERTH & KINROSS
SECTION 5 East Perthshire
SECTION 6 South Perthshire
SECTION 7 North & West Perthshire
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
71.9%
75.2%
-3.3
70.1%
63.9%
6.2
76.7%
79.5%
-2.8
68.2%
79.6%
-11.4
76.9%
78.9%
-2.0
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
71.4%
68.6%
2.8
59.4%
49.4%
10.0
72.4%
73.1%
-0.7
79.1%
76.0%
3.1
78.2%
79.2%
-1.0
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
27.9%
27.6%
0.3
29.1%
40.0%
-10.9
31.8%
22.7%
9.1
28.6%
25.3%
3.3
11.8%
12.0%
-0.2
Public Perception
21
Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Antisocial behaviour Dangerous/careless driving Housebreaking Other* Alcohol related crime Vandalism/graffiti Drug dealing/drug abuse Motor vehicle crime Assault Cause no concern: Robbery 338/972 (34.8%)
Antisocial behaviour Drug dealing/drug abuse Other Housebreaking Alcohol related crime Dangerous/careless driving Vandalism/graffiti Motor vehicle crime Cause no concern: Assault Robbery
Dangerous/careless driving Antisocial behaviour Housebreaking Alcohol related crime Vandalism/graffiti Other Drug dealing/drug abuse Assault Cause no concern: Robbery Motor vehicle crime
Antisocial behaviour Dangerous/careless driving Housebreaking Other Vandalism/graffiti Alcohol related crime Drug dealing/drug abuse Motor vehicle crime Cause no concern: Assault Robbery
Antisocial behaviour Dangerous/careless driving Other Vandalism/graffiti Housebreaking Alcohol related crime Cause no concern: Assault Robbery Drug dealing/drug abuse Motor vehicle crime
97/297 (32.7%)
90/255 (35.3%)
117/312 (37.5%)
34/108 (31.5%)
Policing Perth & Kinross: Public Perception ~ April - December
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - DECEMBER 2011
Policing Perth & Kinross: Community Summaries ~ April - December 2011 SECTION 3: PERTH CITY •
Main areas of public concern: antisocial behaviour and drug dealing/drug abuse
69.5% against a target of 65% Best result across the Division for overall customer satisfaction rating with service provided 86.4% against a target of 85%
Public Perception* Increase in the proportion of people who were concerned about becoming a victim of crime, from 22.7% to 31.8%
Crime • Slight reduction in Groups 1-4 crime (4.7%, 84 crimes) • Reduction of 7.1% in vandalism (32 crimes)
•
Detection rate • Best detection rate across the Division for Groups 1-4 at 55.6% • Best detection rate across the division for crimes of dishonesty at 60.6%
SECTION 6: SOUTH PERTHSHIRE Main areas of public concern: antisocial behaviour and dangerous/careless driving
Standards of Service • Substantial improvement in overall customer satisfaction from 77.1% to 85.9%
Crime • Reduction of 5.6% in Groups 1-4 crime (37 crimes) • Reduction of 26.7% in vandalism (47 crimes)
Public Perception* Improvement in the proportion of people who thought crime in the neighbourhood had decreased or remained the same, from 63.9% recorded last year to 70.1% • A 10 percentage point improvement in people feeling safe after dark, from 49.4% to 59.4% • Marked reduction in people concerned about becoming a victim of crime, from 40.0% to 29.1%
Detection rate Crimes of dishonesty detection rate of 47.3%, a 17.6 percentage point improvement over the previous year
•
•
Standards of Service Just under target for people who stated they had received an update on the progress of their enquiry - 64.3% recorded against a target of 65%
•
Public Perception* Drop in the proportion of people who thought crime in the neighbourhood had decreased or remained the same, from 79.6% recorded last year to 68.2% • Best result across the Division with respect to people feeling safe after dark, 79.1%
SECTION 5: EAST PERTHSHIRE
•
Main areas of public concern: dangerous/ careless driving and antisocial behaviour Crime Same level of crime recorded as last year for groups 1-4 crime • No robberies recorded since the beginning of the year •
SECTION 7: PERTHSHIRE
Detection rate Continues to hold the best detection rate across the Division for vandalism at 39.5% • Best detection rate across the Division for domestic housebreaking at 45% •
NORTH
AND
WEST
Main areas of public concern: antisocial behaviour and dangerous/careless driving Crime Best result across Division for crime reduction 37.1% in Groups 1-4 crime (106 crimes), • Best result across the Division for reduction in crimes of dishonesty - 34.5% (61 crimes), •
Standards of Service Above divisional target with respect to updating the public on the progress of their enquiry,
•
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
22
Policing Perth & Kinross: Community Summaries ~ April - December 2011 • •
No robberies recorded since the beginning of the year Best result across the Division for reduction in vandalism - 54.4% (49 crimes)
Detection rate • Detection rate of 36.6% for vandalism, an improvement of 9.9 percentage points over last year Standards of Service • Best result across the Division for providing the
public with an update on the progress of their enquiry - 73.9%, a 19.4% improvement over last year and exceeding the target of 65% Public Perception* Best result across the Division for people who thought that crime rates had remained the same or improved in their neighbourhood - 76.7% • Best result across the Division with respect to the proportion of people who were concerned about becoming a victim of crime, 11.8%, a further improvement on the 13.8% recorded last month •
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
23
POLICING PERTH & KINROSS: Crime in more detail PERIOD APRIL to DECEMBER CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL
0 13 0 53 29 10 1 7 6 1
0 13 0 54 27 11 1 6 6 1
100.0% 101.9% 93.1% 110.0% 100.0% 85.7% 100.0% 100.0%
4 24 0 34 26 19 0 1 4 0
4 23 0 30 23 19 0 1 4 0
100.0% 95.8% 88.2% 88.5% 100.0% 100.0% 100.0% -
4 11 84.6% 0 -19 -35.8% -3 -10.3% 9 90.0% -1 -100.0% -6 -85.7% -2 -33.3% -1 -100.0%
120
119
99.2%
112
104
92.9%
-8
-6.7%
8 3 30 14 3 8
5 0 24 8 1 5
62.5% 0.0% 80.0% 57.1% 33.3% 62.5%
11 2 38 4 13 4
9 1 29 1 5 4
81.8% 50.0% 76.3% 25.0% 38.5% 100.0%
3 -1 8 -10 10 -4
37.5% -33.3% 26.7% -71.4% 333.3% -50.0%
66
43
65.2%
72
49
68.1%
6
9.1%
116 49 164 60 118 96 1 68 1271 74 4 8 123 22
47 8 67 21 27 61 1 56 648 15 4 9 69 16
40.5% 16.3% 40.9% 35.0% 22.9% 63.5% 100.0% 82.4% 51.0% 20.3% 100.0% 112.5% 56.1% 72.7%
123 50 85 52 95 68 2 64 1255 86 15 6 148 24
48 7 49 16 39 38 2 48 683 47 15 6 98 7
39.0% 14.0% 57.6% 30.8% 41.1% 55.9% 100.0% 75.0% 54.4% 54.7% 100.0% 100.0% 66.2% 29.2%
7 1 -79 -8 -23 -28 1 -4 -16 12 11 -2 25 2
6.0% 2.0% -48.2% -13.3% -19.5% -29.2% 100.0% -5.9% -1.3% 16.2% 275.0% -25.0% 20.3% 9.1%
2174
1049
48.3%
2073
1103
53.2%
-101
-4.6%
26 870 31
12 296 25
46.2% 34.0% 80.6%
46 748 27
12 258 19
26.1% 34.5% 70.4%
20 -122 -4
76.9% -14.0% -12.9%
927
333
35.9%
821
289
35.2%
-106
-11.4%
3287
1544
47.0%
3078
1545
50.2%
-209
-6.4%
43 2 97 10 0 169 70 107 497 8 10
44 2 96 11 0 168 66 105 503 9 10
102.3% 100.0% 99.0% 110.0% 99.4% 94.3% 98.1% 101.2% 112.5% 100.0%
16 4 62 26 0 146 61 53 707 14 16
15 4 63 25 0 146 59 52 706 15 13
93.8% 100.0% 101.6% 96.2% 100.0% 96.7% 98.1% 99.9% 107.1% 81.3%
-27 2 -35 16 0 -23 -9 -54 210 6 6
-62.8% 100.0% -36.1% 160.0% -13.6% -12.9% -50.5% 42.3% 75.0% 60.0%
GROUP 2 Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL
SUB-TOTAL OF GROUPS 1 TO 4
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
1013
1014 100.1%
1105
1098
99.4%
92
9.1%
TOTAL OF GROUPS 1 TO 5
4300
2558
4183
2643
63.2%
-117
-2.7%
59.5%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
24
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